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Top job
Age UK East London, Multiple Locations (Hybrid)
£28,840 - £31,930 per year
Seeking 2 experienced enthusiastic individuals to join Age UK East London as Information Officer at two of our offices basted in East London
Posted 1 day ago
Top job
Closing in 7 days
ACCESS SPORT CIO, London (Hybrid)
£30,000 - £36,000 per year
Seeking a part-qualified or qualified by experience charity accountant to join our dynamic and motivated team at Access Sport.
Posted 6 days ago
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£29,000 per annum
Are you passionate about international development and want to use your finance skills to support our vital work?
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Age UK Camden, London (On-site)
£24,039.1 - £29,779.3 per year
Age UK Camden Day Care Centres are looking to recruit Day Care Officers to cover a range of hours & shifts across our two Day Care Centres.
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SANE, London (On-site)
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Ubele Initiative CIC, London (Hybrid)
£35,000 per year
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Potential Plus UK, Milton Keynes (Hybrid)
£55,000 - £70,000 per year
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Posted 1 week ago
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Page 3 of 33
London, Greater London (Hybrid)
£28,840 - £31,930 per year
Full-time
Permanent
Job description

Background to the role 

Age UK East London are recruiting an Information Officer to join our growing information and advice team.  We support thousands of people a year to maximise their income, challenge bad decisions, and ensure that they understand their rights and entitlements.

We support some of the most deprived communities in the UK, tackling poverty and health inequality while promoting independence and well-being.  Working in well networked and integrated systems you will make a key contribution to improving the lives of adults, their carers and the wider community.  

Job description 

Job Purpose 

  • To deliver a high-quality 'front door’ service for older people and their carers. 

  • To provide support to the organisation with appropriate and proportionate triage.

  • To help clients with their enquiries by providing accurate information and signposting.

  • To support to the smooth running of the Age UK East London Helpline. 

Key Tasks 

  • To provide an open access front door for AUKEL services during office hours.

  • To provide information and advice to older people and their carers on matters of social welfare, housing, health and social care etc.

  • To triage and allocate referrals and/or bookings for the service teams ensuring that referrals for case work are appropriate and within the scope of our service.

  • To provide information, advice and support to older people and their carers enabling them to access services and remain independent.

  • To carry out welfare benefit calculations. 

  • To maintain accurate case records to Advice Quality Standard and in line with relevant legislation.

  • To support all Age UK East London Advice Services to manage demand.

  • To maintain a welcoming reception area and ensure all resources and information are up to date.

  • External representation at meetings with key stakeholders. 

 General 

  • To meet regularly with line manager for support, supervision and appraisal. 

  • To attend team and staff meetings, (and other meetings) as required. 

  • To undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of Age UK East London. 

  • To undertake all training required to fulfil the role.

  • To carry out the duties of the post in accordance with Age UK’s East London’s policies and procedures including EDI, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults. 

 Functional Links  

  • The role reports to the Advice Team Leader. 

Person Specification 

Essential 

Experience 

  • Minimum of 18 months experience working in an advice service.

  • Demonstrable experience in Social Welfare Policy and practice inc. Social Welfare, Housing, Care Act etc. 

  • Holds NVQ Level 3 Advice & Guidance, or equivalent qualification and experience. 

Desirable  

  • Experience of working on busy helpline

Knowledge & Understanding 

  • Understanding of Data Protection and Privacy in policy and practice. 

  • Knowledge and understanding of local health, social care and voluntary community sector services. 

  • Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma-informed manner. 

  • Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their carers. 

Skills/Attributes 

  • Intermediate IT skills

  • Strong written and verbal communication

  • Can demonstrate AUKEL values (accountable, kind, flexible, inclusive, collaborative) in the way the service is delivered. 

  • Commitment to learning and development and reflective practise. 

Additional Requirements  

  • This post is subject to the relevant check through the Disclosure & Barring Service (DBS) 

  • Flexibility in working hours to meet organisational needs. 

Posted by
Age UK East London View profile Company size Size: 51 - 100
Posted on: 28 May 2024
Closing date: 14 June 2024 at 09:00
Tags: Admin,Advice, Information

The client requests no contact from agencies or media sales.