Office manager jobs

WORKING WITH US

The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve.

We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve.

As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff.

Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris.

To discover more about our culture, ethos and what it is like to work here, visit the page.

ABOUT THIS OPPORTUNITY

We are looking to appoint a new SEND Consultant to our central team of subject specialists. We want to hear from experienced teachers who have gained experience in a middle leadership role, and who have a track record of raising achievement within a department. The successful applicant will join an established team of specialists, working to further raise standards and further drive improvement across the Harris Federation. The role of SEND Consultant is an exciting post providing enormous scope for a talented and creative practitioner to work collaboratively across a group of academies.

MAIN AREAS OF RESPONSIBILITY

The role will be multi-faceted and involve coaching and mentoring, sharing of best practice, developing robust improvement strategies, assisting Harris academies in recruitment and selection, helping to establish new departments or lead rapid recovery where required. Our central team consultants work strategically with Principals, senior leadership teams and support academy departments to improve standards and the outcomes for our students.

As a senior leader, you will have the opportunity to develop and advance your career within a Federation established in developing practitioners and nurturing excellent future leaders. You will have unrivalled opportunities for progression; whatever your aspirations as a senior leader, our Teaching School Alliance provides a range of bespoke courses and qualifications, including our Aspiring Leaders NPQSL and NPQH programmes to help you achieve your ambitions more quickly. The Federation operates twin Teaching Schools as well as a number of highly successful CPD Networks, and the post holder would have the opportunity to play a key role in this work.

We are looking for an experienced teacher with a deep passion for SEND. Our consultant roles are suitable for those with management experience (ideally but not necessarily at Head of Department level or alternatively be an aspirant Leading Practitioner). The post would suit an ambitious middle leader looking either to broaden their expertise and responsibilities, or who may be considering a future leadership pathway to their first headship. Although based at the Harris Federation offices close to East Croydon Station (with fast access to central London and the M25), the role will mostly be located within the academies.

WHAT WE ARE LOOKING FOR

The post work suit an ambitious middle leaders with at least three years' SEND teaching experience and two years in a management role such as SENDCo or Co-SENDCo. A thorough understanding of the needs of students with SEND and Quality First Teaching is essential.

We look for talented individuals who want to be a part of transforming education in London, and helping create exceptional places of learning. The successful applicant will be resilient, creative and a dynamic practitioner, and must hold QTS (or equivalent) and a relevant degree. You will be fully supported through a comprehensive Induction Programme both within and across the Harris Federation.

APPLYING FOR THIS POSITION

If you have any questions about this opportunity, please contact Kassy O'Keefe via email: [email protected].

Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date.

When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application.

A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received.

OUR VISION & VALUES

Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed.

We know there are many challenges facing our young people and the communities we serve, and that’s why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues.

IMPORTANT INFORMATION

Safeguarding Notice

The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.

Equal Opportunities

The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.

WHAT WE CAN OFFER YOU

Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.

You will also have access to a variety of benefits, support programmes and initiatives including:

• Excellent opportunities for continuous professional development and career progression
• Annual performance and loyalty bonus
• Teachers' Pension Scheme with generous employer contribution
• Harris Wellbeing Cash Plan including cover for routine and specialist healthcare
• Employee Assistance Programme for free and confidential advice
• Cycle to work salary sacrifice scheme
• Wide range of shopping, leisure, and travel discounts
• 20% off at Tapi Carpets, exclusive to Harris employees
• Interest-free ICT and season ticket loans

TRAFFIC is a leading non-governmental organisation working to ensure that global trade in wild species is legal and sustainable, for the benefit of the planet and people. At a time of unprecedented biodiversity loss, TRAFFIC provides evidence, solutions, and influence to combat environmental degradation and ensure a nature-positive future.

TRAFFIC International is a charity and limited company registered in the UK. TRAFFIC’s head office, based in Cambridge UK, provides worldwide leadership, coordination, cross-regional and corporate functions. The organisation focuses on preserving biodiversity and promoting sustainable legal wildlife trade while working against unsustainable illegal wildlife trade, contributing to international conservation efforts through evidence-based research and policy recommendations.

The salary range for this position is between £45,275 to £54,000 p.a. depending on experience and skills. This role will be based from our Cambridge, UK office.

JOB DESCRIPTION

CHARACTERISTIC DUTIES
We are looking for an exceptional fundraiser with significant experience in successfully fundraising from trusts and foundations as well as governments.

The Senior Officer – Statutory & Foundations will join a highly collaborative, supportive and ambitious Development Team and will play a key role in sustaining and growing income from trusts & foundations as well as governments. The ideal candidate will be able to work in close collaboration with Senior staff across the organisation to identify and strategize responses to grant opportunities turning complex issues into clear and persuasive proposals. The Senior Officer – Statutory & Foundations will also be responsible for initiating, developing and deepening relationships with a global roster of trusts and foundations in support of TRAFFIC’s strategic priorities, primarily focusing on six-, seven- and eight figure opportunities.

This is a diverse role with key responsibility for the delivery of TRAFFIC’s global fundraising strategy and income streams. Whilst proposal development and writing is central, the role regularly extends to leading, organising and coordinating effort both within TRAFFIC offices and with external partner organisations.

SPECIFIC DUTIES

• Guides TRAFFIC thematic leads and Programme Offices, including Programme Office Directors, to transform project ideas into compelling funding concepts.
• Manages the development of funding proposals ; from project design, informed by strong logical framework rationale, to providing high quality written content, editorial and process guidance and other areas of technical support e.g. monitoring and evaluation.
• Initiates liaison with colleagues from finance, operations, risk management, research and data, and M&E as needed to ensure their input to proposal content and review.
• Drives efficiencies and improvements to TRAFFIC’s overall fundraising processes and systems at the institutional level (e.g. designs and maintains systems to manage current and past proposals, and maintains Raiser’s Edge database of donors), in collaboration with Development Teamcolleagues.
• Reviews funding calls and donor requirements & criteria to provide advice on direction of approach and content.
• Advises staff in the Global Office and regional programme offices to strategize responses to grant opportunities, to optimize return on effort and to ensure that funding is directed to priority intervention areas (as described in TRAFFIC’s annual workplans) and to priority funders (as identified in the fundraising strategy).
• Represents TRAFFIC in discussions with potential partners for joint bids, and provides support and advice to these external partners to strengthen bids.
• Represents TRAFFIC in donor meetings and briefing sessions.
• Designs and implements capacity building programmes for TRAFFIC on project design and proposal development, including introduction to project development within TRAFFIC, problem identification and articulation, stakeholder analysis, development of theories of change, monitoring and evaluation frameworks and processes, fundraising communication. Ensures this training is aligned to best practices in project planning across the conservation sector, and coordinated with Communications and Strategy, Programmes and Impact teams.
• Proactively researches, identifies and develop relationships with new prospects, who align to TRAFFIC priorities.
• Provides guidance on donor cultivation and engagement strategies.
• Leads on the development of generic fundraising material which can be multi-purposed for donor or wider publics.
• Advises teams across TRAFFIC as required to ensure the alignment of fundraising activities and program design to TRAFFIC strategic priorities, communications materials, and approaches (such as Evidence to Influence). Provides development input to Pipeline Group (indirectly) and Programme Forum.

REQUIREMENTS

• Project design and proposal writing experience, ideally across a range of international environmental NGOs, and a track record of success with securing at least six-figure grants from different donor sources, including European Commission, Governments, and Trusts and Foundations.
• Strategic, proactive and results focused with excellent organization and planning skills.
• Articulate with persuasive and engaging verbal communication skills and excellent written communication skills (English).
• Similar communication skills in French, Portuguese or Spanish desirable, but not required.
• Robust understanding of best practice for project design, including theory of change and log frames, and best practice approaches (e.g. Conservation Standards).
• Able to take a lead role with the packaging of a complex programme portfolio into language and visuals suitable for conveying TRAFFIC’s work to existing and potential supporters.
• Strong background in biodiversity conservation and/or sustainable development issues
• Project management experience desirable, especially in developing countries
• Strong networking, relationship building and diplomacy skills.
• Ability to work independently and in close collaboration with others working as part of a distributed, multi-cultural team globally, able to trouble shoot and maintain good relationships under pressure and across time zones.
• Proficient in the use of Microsoft Office.
• Educated to degree level or equivalent.
• Eligible to live and work in the United Kingdom.
• Able to travel internationally.

SUPERVISION
NA

Job Title: Health Information Project Coordinator

Location: Home-based or Hybrid (with one day per week in the London office)

Hours: 21 hrs per week

Contract type: 5-month fixed term contract

FTE Salary: £30,290 per annum (home-based) - £33,320 per annum (hybrid)

Anticipated start date: Mid-January 2026

 
What we do: We help young people through cancer

How we work: We’re Determined, United, Spirited and Kind

What we’re looking for:

• Someone keen to develop our health information service and how we support young people to navigate their own way through cancer
• Someone with excellent communication and organisation skills to support in the delivery of two of our key information resources for young people with cancer
• Someone with a passion for supporting young people through their diagnosis and treatment
• Someone committed to involving the voices of young people and frontline NHS staff in these projects

What we offer:

• Leave: 25 days of annual leave, which increases with service, in addition to bank holidays and a 3 or 4 day closure over the Christmas period. We also have finish early Fridays in August and quarterly rest days to step away from day-to-day work and refocus.
• Flexible bank holidays: the option to swap five UK public holidays (except 25th, 26th December, and 1st January or any substitute bank holidays for these dates) for other dates off.
• Paid Carer and Compassionate Leave: paid time off to care for family members or dependants.
• Paid Parental Leave: enhanced pay for parental leave such as maternity leave, paternity leave or adoption leave.
• Paid Volunteering Leave: support your community by taking paid leave for volunteering activities.
• Health Cashback Plan: access a health cashback plan to cover medical expenses.
• Life assurance and Income Protection: financial support if you’re unable to work due to illness or injury.
• Discount scheme: access exclusive savings at various high street retailers and gyms.
• Flexible Working: we care about your wellbeing and encourage flexible work arrangements to promote work-life balance.

How to apply:

You’ll need to register on our portal, complete a short application and answer four questions about your skills and experience in relation to the role.

Key dates:

Applications by 7th October. 1st Interviews held online on w/c 13th October and 2nd interviews potentially held face to face in London on 27th October.

Our commitment to inclusion and accessibility:

At Teenage Cancer Trust one of our key focuses is around equity and making sure our services are accessible and inclusive to all young people with cancer, with no-one left behind. We have the same goal for people working with us. Teenage Cancer Trust is committed to recognising and valuing individual differences and the contributions of all people.

Should you require any assistance or adjustments to support your application or interview process, such as additional time for tasks, meeting the panellists beforehand, information in another format or a different interview format (online/offline/in person), please don’t hesitate to get in touch with the HR Team.

We are a Disability Confident employer which means we have committed to offering interviews to disabled candidates who meet the person specification for the role listed under the 'What you'll bring to the team' section of the job description. If you would like to opt into this scheme, please tick ‘yes’ on the application form.

Please note in recruitment campaigns with a high volume of candidates opting into the scheme, interview offers will be made only to those who best meet the person specification and provide the strongest responses to the shortlisting questions.

Privacy and Safeguarding:

At Teenage Cancer Trust we take our commitment to safeguarding seriously and work to protect and promote the rights of the young people who we support. Our safeguarding responsibilities extend to the children and adults who work to support the charity, who we also have a duty of care to protect. Safeguarding is at the forefront of each activity we carry out. In line with our approach, this role is subject to a DBS check (Disclosure and Barring Service). 

For information on how we collect, store and process personal data please get in the touch with the HR Team.

Do you want to work with a leading advocacy charity organisation supporting those in need?

Do you have experience of working or volunteering in welfare, support or health and social care and are looking for a new challenge?

Are you keen to make a difference to people who want to be heard?

Then come and join us here at VoiceAbility.

We’re looking for a new Team Leader to join our team. The ideal candidate will bring strong people management experience, along with transferable skills, a willingness to learn, and a genuine desire to support others.

This is a fantastic opportunity for someone who’s passionate about making a difference and ready to lead with empathy, integrity, and confidence. You don’t need direct experience in our sector—what matters most is your ability to manage and motivate a team while ensuring high-quality support for those who need it.

About us

VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations.

We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most.  For more information on what Advocacy is and the services offered then please visit our website.

About the role?

We have an exciting opportunity for a Team Leader to join our team covering a variety of health boards.  You will be a passionate supporter of quality driven, outcome centric, advocacy provision and in coaching others to achieve the exacting standards of excellence in advocacy required to support our clients.

About you

We are looking for a strong and resilient leader with experience of managing a team. Desirably you will have worked or volunteered in a welfare, supporting role, or caring for adults or young people who have support needs.

You will be committed to driving high performance and practice standards by actively engaging with our Practice Management team to interpret data. Thereby, making informed decisions and ensuring that the highest standards of advocacy are achieved.

You will ensure a culture of learning and continuous development through a mix of team and supervision meetings, and reflective practice.

You will be experienced in managing risks relating to the safety and wellbeing of staff members and the safeguarding of service users.

How will you make a difference?

You will be responsible for ensuring your team delivery of the highest standards of advocacy, ensuring that all contact with clients is outcome driven.

You will support your team and ensure that they have the necessary skills to make a difference in peoples lives on a daily basis.  Assisting them to grow in confidence and empowering them to assist those in need of support.

You will work resourcefully and collaboratively with people across the organisation to assist you and your team, fostering a learning culture where all views are respected.

Benefits 

28 days annual leave plus bank holidays (pro-rata for part-time colleagues) rising to 30 days upon 5 years’ service 

5% employer pension & minimum 3% employee contribution 

Salary sacrifices pension scheme 

Separate Life Assurance Cover (equivalent of two times your annual salary) 

Staff discount scheme including retail discounts, entertainment, holidays, gym membership etc 

24/7 Employee Assistance programme 

Access to remote counselling service 

Paid Disability Leave 

Paid compassionate Leave 

Home Working Allowance  

Support with continuous professional development 

Access to Clifton Strengths Coaching for development  

Personal Development Plans 

How are staff supported to work remotely? 

VoiceAbility has a small number of offices. Employees including Team Leaders are homebased for Administration and meetings will be held online as well as in person in the relevant community. 

When you need to travel for work, expenses will be paid (mileage or public transport costs).  

VoiceAbility offers the usual regular manager one to ones, Staff forums and communities of practice depending on role. Team meetings with a mix of virtual and in person approach. 

Equality and Diversity

VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.

VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact HR for further options.

How to apply

To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form.

Important Dates:

Closing date for applications: Midnight on Wednesday 8 October 2025, however, VoiceAbility reserve the right to withdraw this vacancy before this date.

Operations Lead - Asia region

Full time. Permanent. Hybrid working

Location: Dhaka, Bangladesh (You will be required to attend the office for a minimum of 2 days per week with the option to work remotely for the remaining 3 days).

Salary: T4,475,298.00 Bangladeshi Taka per year

Applications and CV to be submitted in ENGLISH only

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we’re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues and the option of being a homeworker for most of our roles too. 

Learn about our vision, mission and values

About the role

Reporting in to the Head of Multi-Country Cluster (MCC), the Operations Lead for the Latin America & Caribbean region is a member of the senior leadership team and provides strategic and representational leadership for the cluster on operational excellence, making things happen for programme colleagues and partners across multiple countries and connecting with other departments to facilitate programme and advocacy impact, aligning with organisational values and goals.

The post-holder will manage internal operations for effective programme delivery across the MCC, including ensuring that partners
(active, inactive, new) are supported with capacity assessments (POCRA), in line with Charter for Change commitments, and putting in place systems and procedures to ensure swift, compliant funding flows to partners in high-risk environments in line with Christian Aid’s risk appetite to maximise impact.

The role will ensure compliance to Christian Aid grant making policies though close cooperation with finance and partnership leads.

Christian Aid operates in Colombia, El Salvador, Guatemala, Honduras, and Haiti within the Latin America and Caribbean region. 

Some of the main areas of responsibility for the Operations Lead will include:

• Drive our systems to enable better high-performance and delivery of strategy at MCC, aligning with organisational values and goals.
• Foster a mindset of connection and collaboration across the priority countries that enable portfolio leads to achieve success. 
• Foster a team mindset to ensure that the Business Insight and Process Improvement Team work alongside the Tech Team to support improvements in ways of working and build towards operational excellence through systems developments and improvements to maximise impact. 
• Manage our risk appetite by planning well, having agile budgets, invest in innovation while maintaining our integrity as a UK registered charity and a going concern. 
• Drive the team to ensure adaptability and agility of our programmes, keeping our organisation lean, finding cost-effective solutions and streamline decision making to enable flexible and responsive to evolving needs and contexts within the MCC.
• Oversee the digital platforms to ensure they secure and provide new ways to engage communities and develop new innovative technological use (including where AI is applied), to listen to and work with CSOs and other partners, as well as provide exciting and decolonial ways to gather data about impact across the MCC. 
• Manage internal operations for effective programme delivery and ensure cost efficiency by considering whether repetitive and/or non-core activities are best provided by a third party via outsourcing to finding cost-effective and streamlined solutions.

About you

Who we are looking for

Essential:

• Fluent in both English and Spanish (written and spoken)
• Degree ideally in Management Science or Organisational Development or substantial equivalent professional experience.
• Substantial experience in business insight and process improvement on operational excellence (e.g. planning).
• Understanding of development issues and best practice.
• Highly developed ability in risk assessment in order to assess the organisation’s risk appetite and set risk.
• Demonstrated ability to get things done in complex settings.
• Highly developed interpersonal and communication skills, both verbal and written, and ability to build relationships with senior stakeholders and negotiate. 
• Detailed understanding and experience of programmes varying in size, complexity, thematic priority and strategic approach. 
• Highly developed analytical, creative and strategic thinking ability.

Desirable:

• Significant leadership and management experience in organisational effectiveness, strategic thinking, planning, budgeting and monitoring. 
• Developed ability to provide thought leadership and innovative solutions.
• Highly developed ability to represent in public and in the media.

Further information

At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.

We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams. 

We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity. 

All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this. 

For Salary details for this role, please refer to the Salary band by location.

Director of Fundraising & Partnerships 
 

Location: Hybrid flexible working,

Winchester based office (expectation 1 day per week) 

Salary: £60,000–£70,000 

At the British Liver Trust, we are fighting to improve liver health for everyone. Liver disease and liver cancer are a public health crisis, yet too often overlooked. We raise awareness, provide vital information and support, campaign for earlier diagnosis, and give a voice to those affected. 

We are looking for a dynamic and strategic Director of Fundraising & Partnerships to join our Senior Management Team and lead our ambitious plans to grow income and impact. This pivotal role will shape and deliver our fundraising strategy, diversify income streams, and build long-term relationships with major donors, corporate partners, trusts, and foundations. 

Having merged with the Children’s Liver Disease Foundation in 2024, we are here for everyone, from tiny babies to adults, diagnosed with a liver condition. We are preparing to launch an exciting rebrand and a new name, Liver UK, in 2026. This is an incredible opportunity for the new Director of Fundraising and Partnerships to engage supporters of both charities in our new strategy and shared mission.

What You’ll Do: 

• Lead a multi-year fundraising and partnerships strategy across trusts, foundations, major donors, corporates, legacies, individuals, community, and digital channels. 

• Personally cultivate and manage high-value supporters and corporate partners. 

• Drive innovation using the latest fundraising tools, technology, and analytics to embed a data-driven approach across the team. 

• Lead, motivate, and develop a high-performing fundraising team. 

• Provide strategic insight and reporting to the CEO, SMT, and Trustees. 

What We’re Looking For: 

• Proven senior-level fundraising experience with multi-stream, high-value income growth. 

• Someone who can represent the charity as a trusted ambassador, building strong and lasting relationships with trustees, donors, corporate partners and other key stakeholders, while using their networking skills to confidently promote our work and open up new opportunities. 

• Experience maximising the benefits of CRM systems, analytics, and emerging technologies to drive data-led fundraising decisions.

• Inspirational leader, collaborative team player, and strategic thinker. 

• Someone who enjoys working collaboratively with Trustees to connect with new supporters and partners, inspiring them to get involved and champion our mission. 

• Enthusiasm for our mission to improve liver health, combined with a commitment to working in line with the Trust’s values. 

Why Join Us? 
With a new strategy (2026-2032) and a rebrand launching in 2026, this is a fantastic time to join us. This is a high-profile leadership role with the opportunity to shape the future of fundraising at a mission-driven charity.

We are at a pivotal point for liver disease, with the Government’s 10-year health plan and the support of senior policymakers, we have a once in a generation opportunity to drive and create real change for liver health.

As an employer, we are proud to offer: 

• Flexible and hybrid working to support your work-life balance 

• A supportive and friendly culture where your wellbeing matters 

• Opportunities for personal and professional development, including access to training programmes, support for professional memberships, and chances to represent the Trust at external events and conferences 

• Regular supervision and Personal Development Plans that focus on your work goals, alongside opportunities to collaborate across teams 

• The opportunity to play a leading role in a major project to modernise our CRM system within the next two years, ensuring our fundraising and supporter care systems are fit for the future 

• The chance to lead and inspire, while making a tangible difference to people’s lives every day 

Closing Date:

17 October 2025 - applications will be reviewed, and interviews may be conducted, as they are received. 

Join Operation Smile UK as our new Communications & Content Officer, where you’ll craft powerful stories that elevate our mission, spark fundraising, and shape our brand across digital and print channels. If you’re passionate about storytelling, campaign coordination, and making a real difference, we'd love to hear from you.

Job Purpose

The Communications and Content Officer supports the delivery of engaging and effective communications across Operation Smile UK’s channels. The postholder will create and coordinate content that raises awareness, supports fundraising, and strengthens the organisation’s profile in the UK.

Key Responsibilities

Content creation and content management

• Working with the Senior Communications Manager, research, draft, and edit compelling content for the UK website, newsletters, and print materials.
• Support the reimagining of existing content to ensure messaging is fresh, relevant, and audience-led.
• Collate and maintain a library of case studies, stories, and assets for use across teams.
• Ensure brand voice and tone are consistently applied across all communications.

Digital and organic social media

• Develop and maintain a social media content calendar which supports our Communications Strategy and liaise with our Social Media Freelancer to plan and approve posts.
• Contribute to the delivery of multi-channel campaigns, liaising with internal stakeholders and suppliers to create assets and meet deadlines.
• Assist with monitoring and reporting on content performance, identifying opportunities for growth and engagement.

Campaign coordination

• Support the planning and scheduling of communications campaigns like World Smile Day and advertising events like our annual carols concert.
• Manage feedback processes to ensure the timely delivery of content and materials.
• Act as the first point of contact for all content requests from across the organisation.

Administration and finance

• Collate quotes for expenditure and liaise with suppliers as required.
• Track invoices, ensuring coding is accurate and amounts match agreed quotes.
• Maintain organised systems for content workflows, approvals, and campaign schedules.

Monitoring and evaluation

• Gather engagement and performance metrics from all channels.
• Provide regular reports to the Senior Communications Manager.
• Suggest improvements to optimise performance and impact.

Recruitment

We are actively interviewing for this role on a rolling basis as suitable applicants apply. If you're interested in this role, it is advisable to apply as soon as possible.

Disability Confident Committed Employer

We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.

At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.

If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).

Equality, Diversity & Inclusion

Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process. 

Job Title: Digital Transformation Lead

Hours: Full Time 35 hours per week. We are open to flexible working and hybrid options for this role. Fixed term post for 2 years.

Reporting to Chief Finance Officer and Deputy Chief Operating Officer

Salary £50,000 FTE 

Job Purpose

The Digital Transformation Lead will spearhead the implementation of the Cathedral’s Digital Strategy. Working closely with the Cathedral Leadership Team, Heads of Department, and wider stakeholders, this role will lead the integration of digital systems, improve data management, drive operational efficiency, and support audience engagement through technology. The postholder will ensure the Cathedral’s digital infrastructure aligns with strategic priorities, supports compliance (including the UK GDPR), and unlocks new opportunities for outreach, engagement, fundraising, and income generation.

Key Responsibilities

· Lead change management and actively support a culture of inclusion, ensuring that all members of the Cathedral community, regardless of age, background, digital literacy, or ability, can engage with and benefit from new systems and technologies.

· Create and implement change management plans including stakeholder engagement, communication strategies, training, and accessible support materials.

· Build trust and reduce resistance to change through transparent communication, sensitivity, and practical support.

· Lead the delivery of the Cathedral’s Digital Strategy in collaboration with senior leadership and departmental teams.

· Oversee the delivery and integration of proposed digital solutions and critical systems, including vendor management, stakeholder coordination and budgeting, ensuring alignment with organisational needs and long-term strategic goals.

· Develop a single view of all worshippers, visitors, and users to improve segmentation, targeting, and communications.

· Ensure that all new systems and data processes are fully compliant with UK GDPR and other relevant data protection legislation.

· Identify and drive efficiencies through new ways of working, leveraging technology to enable long-term cost savings and improved workflows.

· Ensure integrated systems provide accessible and actionable data to support new commercial and fundraising opportunities.

· Improve data management practices to enhance personalised and targeted communications, deepening engagement and relationships.

· Deliver comprehensive training to staff on new systems and processes to ensure a digitally confident and capable workforce.

· Create clear, practical guides and workbooks to support the rollout and continued use of new digital tools and workflows.

Person Specification

Essential

· Have the right to live and work in the UK

· Degree or equivalent experience in digital transformation, IT, business systems, or a related field

· Strong understanding of digital systems, data management, CRM platforms, and UK GDPR compliance

· Proven track record of leading digital transformation projects, including system integration, stakeholder engagement, and change management

· Experience managing complex projects, including budgeting, supplier coordination, and cross-functional collaboration

· Excellent written and verbal communication skills, with the ability to engage diverse audiences and build positive working relationships with individuals at all levels of the organisation and externally

· Experience designing and delivering training and support materials for digital tools and workflows

· Ability to interpret data to inform decision-making, improve engagement, and identify efficiencies

· Commitment to inclusion, accessibility, and supporting users of all digital literacy levels

· Good time management skills – able to balance conflicting priorities and meet deadlines

· Commitment to personal development and continued learning

· Demonstrating commitment to safeguarding and promoting the welfare of children, young people, and vulnerable adults

Desirable

· Able to work in sympathy with the aims and ethos of the Church of England

· Experience working in heritage, faith-based, or charitable organisations

· Familiarity with digital tools for audience engagement, fundraising, and income generation

Main Terms and Conditions

Employment status: Fixed Term for 2 years

Location: Wells Cathedral, 16 Market Place, Wells, Somerset, BA5 2RB

Hours of work: 35 working hours per week. Core hours are 9.00 a.m. – 5 p.m. (Monday to Friday) with an unpaid lunch break of 1 hour each day. Flexible working will be considered.

Remuneration: £50,000 per annum, payable on the 24th of the month or the nearest working day thereto.

Discount: A discount of 10% is available from the Cathedral Shop and The Loft Café.

Parking: Limited parking is available in the Cathedral car park. Cars are parked at the risk of the owner.

Pension: Defined Contribution Scheme. Contributions as % of salary:

Age Employee Employer

<50 3% 5%

50–55 4% 8%

>55 5% 10% 

Expenses: All reasonable working expenses will be met in line with Cathedral policy.

Holiday: 5 working weeks plus Bank Holidays per year. The holiday year runs from 1 January to 31 December.

Probation: This post will be subject to a probationary period of 6 months.

How to Apply

Closing date: 28 September 2025

A completed Application Form and Equal Opportunities Monitoring Form should be returned to the Human Resources Department by email. Please follow instructions on our website.

Shortlisting date: 1 October 2025

To ensure the fairness of the selection process, shortlisting will be based upon the information which you provide in your application and assumptions will not be made about your experience or skills.

We will look for demonstrable evidence that you meet the criteria set out in the Person Specification. Information provided on the application form will be viewed by HR, the recruiting manager, and interview panel. All applicants will be notified of the outcome of the shortlisting process.

Interview date: 8 October 2025

Further details about the interview process will be provided to shortlisted candidates. The appointment will be subject to the completion of pre-employment checks, including references and a satisfactory basic DBS check.

OVERVIEW

Rising Sun Domestic Violence and Abuse Service (Rising Sun) is an independent charity in Kent working to prevent domestic abuse and improve the lives of survivors and their children suffering from its effects. We have an ambitious vision for a world in which women and children live free from actual or threatened domestic abuse and all forms of violence.

Our team provide a range of services to adults and children who’ve experienced domestic abuse. We understand the impact of domestic abuse on survivors, so we listen to individual needs and respond in a trauma informed way. We provide one-to-one support and also deliver therapeutically informed group programmes to help survivors to recognise healthy/unhealthy behaviours in relationships and to understand the impact of domestic abuse. Bringing survivors together validates experiences and enables them to draw strength from one another.

JOB PURPOSE

As one of our High Support Needs IDVAs you will be part of our experienced and dedicated adult team reporting to the HSN IDVA Manager covering the Ashford District area, and your role will include a mixture of remote and office working. You’ll be providing a high-quality, frontline service to survivors of domestic abuse and play a crucial role in advocacy, risk assessment, safety planning and empowerment for our clients with more complex needs. You will assist them in recognising the features and dynamics of domestic abuse which are impacting their situation, and help them to regain control of their lives. You will support them to make informed and safe choices and to move forward.

Alongside working with survivors, you will develop and maintain productive relationships with partner organisations to strengthen multi-agency working and improve service outcomes for survivors.

We are looking for someone with a genuine passion for supporting people who is confident, resilient and has the ability to build strong relationships.

You will have experience of delivering domestic abuse interventions with survivors, including some whose individual circumstances are more complex. This might include clients with issues such as homelessness, poor mental health or drugs and alcohol use.

The nature of this work and being exposed to survivors’ trauma and challenges can have a negative impact on our own wellbeing as support workers, and therefore good self-awareness and the ability to recognise our own needs and put in place appropriate boundaries is essential. All team members are expected to exercise self-care and attend regular clinical supervision to mitigate the potential impact of vicarious trauma.

As part of our passionate and committed team of approximately 50 staff, our aspiration is that you will thrive and develop in this varied role. You will be contributing to the invaluable work of the Rising Sun and making a lasting difference to the lives of those who are impacted by domestic abuse.

Equal Opportunities

Rising Sun is an equal opportunities employer. We recognise intersecting identities, and value what having a diverse team brings, both in terms of effectively responding to client needs, and engaging with each other at work. We encourage applicants from all sections of the community; especially from minority groups, as we are on a journey to increase diversity in our team. Flexible working is available in most roles, and we strive to accommodate the needs of all applicants and team members.

MAIN DUTIES AND RESPONSIBILITIES

• Provide high quality case work support and information to victims/survivors who have experienced domestic and/ or sexual violence and have high support needs.
• Support those who are experiencing domestic and sexual abuse to access services to keep themselves (and their children) safe and address their needs
• Identify and assess the needs of domestic abuse victims using an evidence-based risk identification checklist while taking a trauma informed approach
• Provide 1:1 support to survivors in the Ashford, Canterbury and Folkestone and Hythe districts, either over the phone, in community venues or at Rising Sun offices
• Manage a caseload in accordance with organisational policies and procedures and adhere to confidentiality
• Work as part of a team, supporting colleagues and building positive working-relationships with team members
• Attend regular clinical supervision and case review meetings
• Hold weekly information and advice drop in sessions and facilitate relevant programmes when required i.e. Freedom Programme
• Participate in street walks to meet and build relationships and trust with street homeless
• Advocate for high risk victims with agencies who can help to address the domestic abuse by:
  • Understanding the role of all relevant statutory and non-statutory services available to domestic abuse victims and how your role fits into them.
  • Providing advocacy, emotional and practical support and information to survivors including in relation to legal options, housing, health and finance. 
  • Effective partnership working with all key agency partners (including housing and other specialist services, such as drug and alcohol support) to address the safety of high risk victims and ensuring that their safety plans are coordinated particularly through the MARAC (multi-agency risk assessment conference).
• Identify training opportunities and provide training and support for housing staff and other relevant agencies as appropriate
• Work with volunteers (where appropriate) to enhance the capacity of the service
• Be responsible for personal well-being and exercise appropriate self-care
• Attend wider team meetings to share learning and feed into organisational developments
• Ensure that the service user is at the heart of all service delivery by encouraging participation in service development and reporting on their recommendations and complaints
• Be willing and available to work occasional evenings and weekends to support wider team activities such as representing Rising Sun at events (time off in lieu can be taken)
• Ensure publicity materials are effectively distributed as well as contributing to the development of literature

 General

• At all times work professionally and to a high standard, setting an example to the wider team and external partners
• Demonstrate a commitment to continued professional development, being responsible for personal learning and keeping up to date on research, relevant legislation, policy and practice, and other literature relevant to the role
• At all times protect the safety and security of the Rising Sun, service users, staff, volunteers and buildings, and the confidentiality of records and other information
• Uphold the rights of women, children and young people who have experienced domestic abuse, and proactively assess the gender specific, trauma informed needs and the safety of children and women to ensure that any risks/needs identified are addressed, having full regard to Rising Sun Safeguarding Children policy and Safeguarding Adults policy
• Ensure the effective implementation of Rising Sun’s policies and procedures and uphold the core values of the Rising Sun.
• Work across teams and undertake such other duties, appropriate to the grade and nature of the work, as may reasonably be expected.

This job description sets out the duties of the post at the time when it was drawn up and will be reviewed from time to time. Duties may vary from time to time without changing the general character of the duties or the level of responsibility entailed. Such variations are a common occurrence and cannot of themselves justify a reconsideration of the grading of the post.

PERSON SPECIFICATION

The successful candidate will demonstrate the following experience, knowledge, skills and attitudes. (D = Desirable)

Qualifications

• An accredited VAWG/domestic abuse qualification, e.g. IDVA / DAPA (D)
• Independent Sexual Violence Adviser (ISVA) qualification (D)

Knowledge and Experience

• A good understanding of the causes and dynamics of domestic abuse including its impact on survivors, children and young people, families and communities. 
• A sound working knowledge of housing, welfare and policy relating to domestic and sexual violence
• Thorough knowledge of safeguarding practice, procedures and legislation (adults and children)
• At least two years’ experience of working directly with survivors affected by domestic abuse
• Experience of working with survivors of domestic abuse with complex needs for example homelessness, mental health issues, drugs and alcohol dependency (D)
• Experience of managing own case load, working under pressure and prioritising workload
• Experience of risk assessment and management, and safety planning
• Experience of multi-agency partnership work
• Experience of facilitating group programmes (D)
• Experience of delivering training (D)

Skills and attributes

• Excellent listening, written and verbal communication skills.
• Personal resilience
• Good self-awareness and ability to exercise effective self-care
• Competent in the use of Microsoft packages i.e. Word, Excel and Power Point
• Effective negotiation, advocacy and interpersonal skills, at all levels
• Ability to collect and collate data and write reports as appropriate to this role
• Ability to be self-motivating, work on own initiative and as part of a team
• Ability to liaise and work well with a diverse range of stakeholders
• Strong crisis management skills

 Other

• A good understanding of cultural issues, and commitment to anti-discriminatory practice and equal opportunities.
• A commitment to the values and ethos of Rising Sun
• A commitment to fostering innovation in working practice
• A flexible approach to your work
• A commitment to respecting and valuing service users' perspectives and involvement in Rising Sun
• Able to drive and have access to a reliable car (D) (the post holder will be required to attend meetings and events across our areas of work)

Please visit our website to download and fill out an application form if you feel that this role would be a good fit for you, demonstrating how you meet the requirements of the person specification in your personal statement.

We’re looking for a caring, motivated and hands-on Community Worker to join our team. You’ll help run our Soup Kitchen sessions at St Peter’s Church in Blackpool’s South Shore, making sure food preparation, service and cleanup run smoothly. You’ll also provide support to people and families facing difficulties such as homelessness, addiction, debt, housing insecurity, mental ill-health or domestic violence. The role includes gathering feedback from attendees, working with volunteers, and building links with local schools, councillors, faith and community groups.

Job Title: Careers Adviser

Location: Slough, Covering Maidenhead

Salary: £27,058 - £32,343 (depending on experience)

Hours: Full-time (37 hours per week)

Contract: Permanent

Reports to: Area Manager – National Careers Service

About CXK

CXK empowers people to succeed in employment, education, and training. The charity strives for a fairer society where everyone can grow and realise their potential. “The CXK Way” embodies the following core values:

· Ethical – We work with professionalism, honesty, and integrity

· Passionate – We reach out enthusiastically to all who need out support

· Innovative – We inspire, enhance, and improve

· Collaborative – We engage, support, and share with others

The National Careers Service

The National Careers Service provides free, professional careers information, advice, and guidance to help you make decisions about learning, training, and work at any stage of your career. The service is available to anyone living in England and aged 13 or over.

Through the National Careers Service, anyone can access professional careers advice and support for free via webchat, on the telephone, and face-to-face with a qualified careers adviser in your local area.

Skilled careers advisers can provide support on any aspect of your career journey.

The Team

As part of the National Careers Service team in the Southeast, you will be part of a small cohort of highly experienced and qualified Careers Advisers provide Careers Information, Advice, and Guidance (CIAG) by various methods including, Face to Face, Telephone and Virtual (MS Teams) appointments. The success of team is their excellent communication and ability to support each other on a daily basis.  

The Role

As a qualified Careers Adviser, you will be responsible for the daily delivery of Careers Information, Advice, and Guidance to adults on a range of opportunities, including learning, career paths and employment.

As a Careers Adviser you will use your experience of working with people within the community from a variety of backgrounds using various methodologies to empower customers as they seek to overcome barriers to progression and make informed career decisions about their futures.

The ideal candidate will demonstrate their abilities to achieve their goals on an outcome-based contract supporting others to achieve their goals. You will be organised, flexible in your abilities to support the needs of the charity.

From time to time, you will be required to attend CXK Head Office (Ashford, Kent) for meetings, events and other organisational activities.

Skills and Knowledge

At CXK we are proud to be a disability confident and equal opportunities employer. We actively promote diversity within our workforce and welcome applications from all sections of the community.

Minimum Criteria

· IAG qualification at Level 4 or above

· A commitment to undertake all necessary training for the role including Career Progression Development (CDP) as directed

· Education to at least A level standard (or equivalent)

Essential Criteria

· Full UK drivers’ licence and use of own vehicle for work purposes to travel across county to support the charity needs as directed by the Area Manager

· Experience of working towards and achieving targets and Key Performance Indicators (KPI’s) with regular reviews, to meet the delivery needs of the charity

· Experience of direct work with face-to-face collaboration with people in a formal or informal setting 

· Experience of Microsoft products and ability to use them effectively, including Outlook, Excel, Word, MS Teams, and use of PowerPoint

· Experience of working with people from a diverse range of backgrounds

· Ability to build effective and professional relationships with partner agencies and organisations

· Efficient data inputting skills that show an attention to detail and an understanding of the impact of this work

· An awareness of the issues affecting people, particularly the impact of social and economic disadvantage on personal motivation, confidence, and ability to progress through education, employment, and training

Employee Experience

As a National Careers Service Careers Adviser, you will be providing impartial Careers Information, Advice, and Guidance (CIAG) opportunities to a high-quality, professional standard of service for all adults and young people (over 13 years) living in England, including, learning, employment and career progression options. Careers Advisers are required to be flexible, operate within the scope of the contract and attend venues in the delivery of the service as agreed with your line manager.

Benefits of working with us

Our employee benefits include:

· 30-33 days holiday, plus bank holidays

· Defined contribution pension scheme (matched by CXK up to 10% depending on length of service criteria)

· Benenden private healthcare cover

· Flexible working

· Enhanced maternity and paternity leave

· Training and development programmes and opportunities

· Mental and physical healthcare initiatives and more

Recruitment Timeline

Vacancy closing date: Monday 29th September 2025

Application review date: Tuesday 30th September

Interviewing date: Monday 13th October 2025

Format

This recruitment round will consist of a competency-based interview and a pre-interview exercise.

Useful Information

If you have any questions or wish to have an informal conversation before submitting your application, please contact the Recruitment Team at recruitment at cxk dot org

Please note: Applicants will need to complete an enhanced DBS check and provide references before any offer of employment is made.

We are recruiting an energetic and enthusiastic officer to join our Activity Service to support the older people who attend our range of activities.

We are looking for a positive, dynamic individual; to join our busy and vibrant Activity Service, this is an exciting time to join the team as we develop and expand the service including the way we take bookings and deliver our activities. This role is based at pur office in Mitcham and is the first point contact for people who attend our centre in person or over the phone, so we are looking for someone with exceptional customer service skills and warm and welcoming with good listening skills.

If you are interested in the role but aren’t sure you meet all of the person specifications, we would still like to hear from you and are especially keen to hear from people who have transferable skills which will complement this role.
 

The closing date for applications is the 5th of October, if you would like any further information or to arrange time to chat for more information on the role please do not hesitate to get in touch.

Interviews will be held in person on the 13th of October in our centre in Mitcham.

Position: Business Intelligence Engagement Lead
Type: Full-time (35 hours a week), permanent
Location: Office-based in London, with flexibility to work remotely
Salary: £44,339 per annum plus excellent benefits*
Salary Band and Job Family: Band 3, Profession/Technical

*you’ll start at our entry point salary of £44,339 per annum, increasing to £47,110 after 6 months service and satisfactory performance and to £49,881 after a further 6 months.

About us 

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus. 

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information. 

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job 

This year, we’ve embarked on a bold, strategic initiative to enhance our data capabilities.

We’re aiming to improve our data use, integration and analytics to increase engagement, maximise impact and drive forward our strategic goals. With a key focus on effective and efficient operations, collaboration and continuous improvement in our Technology, Strategy and Business Intelligence teams.

To achieve this ambition, we’ve developed a new technology infrastructure which we are calling “Sage”.  We’re implementing new technology infrastructure this year (such as our new CRM system and suite of data tools – Microsoft Dynamics).

We will be taking a structured and phased approach to transitioning and embedding our new team structures, infrastructure and ways of working as part of Phase 2 of this Project.

The Business Intelligence Lead role is focused on enhancing the MS Society’s engagement and fundraising efforts through strategic data analysis and insights. This cross-organisational position focuses on managing data selections for marketing and communications, analysing customer journeys and engagement, and providing actionable recommendations to optimise engagement and fundraising strategies. By fostering data-driven decision-making and ensuring data integrity, this role will significantly contribute to our ability to effectively connect with and expand our supporter base, ultimately driving greater impact.

More information about our job opportunities and how to apply can be found on our MS Society website.

Closing date for applications: 9am on Friday 10 October 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

We particularly welcome applications from disabled people and or people from minoritised ethnic backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our recruitment and selection process 

• The first round of our recruitment and selection process includes an interview with competency-based questions.
• Our recruitment and selection process might also include extra tasks. For example, a written or Microsoft Excel test or making a presentation.  
• We’ll let you know what the selection process will include when we invite you to interview. You can ask for any more reasonable adjustments for the interview as part of the invitation.
• You might also be invited for a second interview. We’ll let you know about this during the selection process.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 39 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

New Business Account Handler

Location: Lancing, West Sussex, BN15 8UW (Hybrid – minimum 3 days in office)
Contract Type: Permanent
Hours: 35 hours per week
Salary: £31,884.88 per annum (Band D, Level 3 inclusive of market supplement)

About the Role

We're looking for a New Business Account Handler to join our growing team and support our work in the charity and not-for-profit sectors. This is a client-focused, telephone-based role focused on developing new business opportunities.

In this role as our New Business Account Handler , you will:

• Handle new insurance enquiries (up to £5,000 premium level)
• Deliver clear, accurate and helpful information to clients
• Support business growth through phone-based campaigns
• Cross-sell and upsell to add value for clients
• Manage onboarding and ensure a smooth client experience

As our New Business Account Handler, Key Responsibilities are:

• Achieve targets for new business and lead generation
• Prepare and deliver quotes that meet client needs
• Liaise with insurers to find suitable coverage and pricing
• Ensure accuracy and compliance in all documentation
• Build strong relationships with new and existing clients

What we’re looking for in our New Business Account Handler:

• Experience in the insurance sector or understanding of commercial insurance
• Knowledge of youth charities or not-for-profit organisations
• Effective communication and relationship-building skills
• Confidence in working to targets and deadlines
• Cert CII or Diploma in Insurance, or a willingness to work towards this

What we offer as our New Business Account Handler:

• A supportive and collaborative team environment
• Opportunities for ongoing learning and development

• 28 days holiday and going up to 32 days after 2 years’ service, plus additional days at Christmas
• Work in a way that suits you, your role and your department
• Double matching pension up to 10% of gross salary
• Family-friendly employer with generous family leave

For a full list of our benefits, click .

Closing date for applications: 11:59 pm Sunday 12th October 2025

Interviews will be held in person, week commencing Monday 13th October 2025.

Strictly no agencies. 

The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.