Senior Infrastructure Engineer Jobs
Closing Date: 19 May 2024
Ref 6716
We're looking for a Senior Network Engineer to join our infrastructure team during an exciting period of transformation! If you're looking for your next challenge, we'd love to hear from you.
About Us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
About the role
We are currently at the beginning of an exciting and ambitious program to transform our organisations Digital, Data and Technology - becoming a trusted partner for colleagues in the organisation.
In the last year we have implemented a new CRM platform based on Salesforce and Azure platforms while continuing to adapt to modern ways of working post pandemic that have changed how our physical locations are best utilised.
As Senior Network Engineer, you'll play a key role in maintaining and supporting our current physical network hardware and solutions while we look to adopt a cloud first approach moving away from our current dependency on physical locations and legacy services.
You'll work closely with the wider technology team on the development of our office infrastructure as we look to expand our current use of Meraki solutions to support us in providing office services to several charity partners alongside Save the Children UK.
Reporting to the Infrastructure Manager, you will be responsible for:
- Monitoring our office and server platforms network connectivity to ensure availability, uptime, and responsive systems for the organisation using tools such as WhatsUpGold and Meraki portals and Azure monitor
- Maintaining our server platforms network connectivity, whether on premises, in private cloud or public cloud
- Maintaining and developing our physical office locations connectivity for end users and tenants alongside our Facilities team
- Working with our partners to maintain our WAN and cloud connectivity
- Helping implement solutions that are secure and follow Zero trust principles
- Maintaining current technologies such as Fortigate firewalls
- Implementing new technologies such as Zscaler and Azure Firewall
- Providing connectivity solutions that meet business requirements
- Documenting current and future solutions to ensure accountability and to promote Team and Organisation understanding of technologies.
About you
You'll have a track record of delivering solutions/platforms that empower organisations and understand how networks and connectivity provide the backbone of solutions and how critical infrastructure is to delivering business services.
To be successful, it is important that you have:
- Significant experience in a hands-on role delivering enterprise class networking – switching, routing and Wifi
- Demonstrated experience working as a Senior / established Network Support Engineer supporting department colleagues and business users in a large-scale organisation
- Ability to Troubleshoot a variety of Technologies both independently and with third parties
- Enterprise Switching and Routing expertise
- Firewall management experience – Fortigate or equivalent Next Generation Firewalls
- Experience implementing and supporting virtual private network solutions
- CCNP equivalent level experience.
Personal skills
- Able to see how solutions can scale from small to enterprise scale and how they fit into larger picture design
- Highly adaptable and open to new ideas, willing to experiment, disrupt and drive innovative thinking
- Able to champion Adult and Agile ways of working that promote agency and accountability
- A drive for your own development with a focus on continuous learning
- Commitment to Save the Children's vision, mission and values.
What we offer you:
Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.
- We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.
- We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day.
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.
Ways of Working:
The majority of our roles can be performed remotely in the UK, but this role will require you to come to your contracted office in Farringdon, London on a regular basis when needed (usually up to 2-4 days per month or 6-8 days per quarter). This will be agreed with your Line Manager and team depending on the needs of the role.
Please note: travel costs to your contracted office will be at your own expense.
Flexible Working - We are happy to discuss flexible working options at interview.
Commitment to Diversity & Inclusion:
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.
We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
Working within the IT Department, the Senior Support Analyst is the primary resource responsible for advanced 3rd line support of our systems, infrastructure, and networks. This covers both troubleshooting complex issues as they arise, as well as handling system implementations, maintenance, and configuration changes. You will help to ensure our IT services to our residents, members, and the Trust staff, are of the highest quality. In particular you will be responsible for the management of the broader Somerset House wired and wireless networks, resolving network issues, configuring switching, routing, and firewalls. You will lead on the provisioning of IT infrastructure for events and be responsible for the onboarding and continued service delivery of IT and communications services in resident offices and member spaces.
You will work across a range of technologies and systems, from desktops to server to SaaS, maintaining ownership of support cases and project work from start to finish. Additionally, the role will participate in the implementation of various IT solutions and projects as we work to improve our digital capabilities.
Somerset House pursues a ‘Step Inside, Think Outside’ spirit and is born from the creative community we nurture - the experience and perspectives we host across background, age, race, and stage, and the intersections and crossovers we encourage.
What we are looking for:
- Advanced management, maintenance, and configurations of our large site wide network, and to be the point of escalation when there is a service delivery issue. The Cisco Meraki network consists of over 6,500 wired data ports, 335 wireless APs, 179 switches, and carries up to 7,000 clients a day.
- Advanced management, maintenance, and configurations of our additional infrastructure including our on-premises server estate, hybrid Active Directory, Microsoft 365 tenant, and various SaaS solutions.
- Plan and configure complex IT connectivity and other services (including wired connections, wireless connections, and VoIP telephony) across all tenanted spaces, including those areas occupied by the Trust.
- Plan and configure complex IT connectivity and other services (including wired connections, wireless connections, and VoIP telephony) across all event spaces as required by specific event requirements. This includes large scale public events run by the Trust with up to 3,000 audience members, and private hire events from our commercial events clients.
- Deal with and resolve escalations from the Support Analysts for residents, members, event partners, and Trust IT support issues and requests, ensuring that services are provided to the agreed standards.
- Resolve all reported IT issues in a professional and timely manner, documenting all activity on the service desk ticketing system, conforming to SLAs, and adjusting priorities to deal with urgent issues and requests.
- Where appropriate, escalate issues to external vendors as required and monitor the escalation to ensure satisfactory resolution. Escalations to external vendors are rare and it is expected that almost all cases would be resolved inhouse.
- Monitor and manage ticket queues, alerts, automated tickets, and perform daily checks on various systems as required.
- Research, project manage, and implement new solutions, security features, adaptations, and upgrades to IT services, working closely with colleagues to advise on changes for all future developments. Ensure that technical solutions are clearly defined and documented for the requirements of the intended client base.
- Hand over projects in a timely manner, with all operating and maintenance documentation in place.
- Undertake the training of others as required and document any processes or systems that are out of date or currently do not have documentation.
- Participate in the procurement of IT services, hardware, and software, providing specifications and contributing to tender documentation.
- Familiarise yourself with existing systems, processes, and policies, and look to improve these wherever possible. Create and update IT and related documentation to allow retention and sharing of knowledge within the team and the Trust.
- Participate as a team player in the support of colleagues within the department and across the Trust’s operations.
- Where required by key live events, exhibitions, and regular system maintenance taking place at Somerset House, to be able to shift working hours and days to provide support coverage.
There may be times when you are expected to undertake other duties that may be asked of you from time to time.
Skills, knowledge & expertise required for the role:
Experience:
- 3rd line level networking concepts and hands-on management including VLAN, IP, DNS, DHCP, Firewall ACLs, routing, RADIUS, NAT.
- 3rd line level of Windows Server, Active Directory, Group Policy, Microsoft Hyper-V, Mimecast, Office 365, and Azure, including line support and configuration.
- 3rd line level, supporting and installing standard productivity applications (Office 365, Teams, OneDrive, Adobe, AutoCAD, and various SaaS solutions) and operating systems (Windows 10/11, Windows Server 2012/2016/2019/2022, some Mac OS)
- Supporting desktop hardware (primarily Dell laptops) and mobile devices (iOS and Android mobile phones and tablets).
- Cyber security concepts and best practice, including Multi Factor Authentication, phishing, ransomware, passwords, firewalls, social engineering.
- Working in an IT service desk or team, ideally within a serviced/managed office environment.
ITIL Foundation certification, Cisco or Cisco Meraki, and technical Microsoft qualifications are desirable.
Skills:
- Exceptional knowledge of network infrastructure, both wired and wireless.
- IT solution implementation skills across multiple technologies, from the initial proof of concept to the final solution delivery and signoff.
- Strong communication skills with the flexibility to deal with a varied customer base.
- Coaching or training end users in technical expertise.
- Knowledge of VoIP telephony.
- Knowledge of spam filtering software and configuring policies
- Knowledge of system backups, for example, Microsoft Azure Backup Service.
- Skills in supporting a range of specific solutions are desirable, including hypervisors (Hyper-V), Cisco Meraki, Mimecast, Bitdefender, AlienVault SIEM, PaperCut, PRTG, Jira, EPOS systems, PDQ Deploy, Access Finance, Nexudus, Priava or similar events management software, and Tessitura.
Benefits to working at Somerset House
Mental Health & Wellbeing
- Access to our external Employee Assistance Programme (CiC) for free 24/7 confidential advice and support, including up to 6 free counselling sessions per year where needed
- Mental health support and guidance from our in-house trained Mental Health First Aiders
- Hybrid working based on having 3 days in the office per week (pro rata if part-time)
- Contribution towards eye tests and glasses
- Trust life insurance scheme
Holiday
- Enhanced annual leave – 25 days plus bank holidays (pro rata)
- Birthday leave - additional day leave on or within a week of your birthday
- Extra day off - to celebrate anything of your choice
Other Leave
- Sick leave – 20 days full pay, followed by 20 days half pay (pro rata)
- Emergency dependent care – option to use 25% of paid sick leave for emergency care of a dependen
- Enhanced maternity pay
Pension
- 8% employer pension contributions
- No minimum requirement for employee contributions
- Option for salary exchange
- Interest-free loans
- Season ticket loan
- Cycle to Work scheme
Discounts, offers and free stuff
- The list is endless and includes tickets to Somerset House events and entrance to other London Heritage sites
- Discounts in Somerset House cafes and restaurants
- Discounts with various high street retailers and restaurants
- Discount to local leisure centres
About Somerset House Trust
Somerset House hosts the UK’s largest and most exciting creative community right in the heart of London, and are always looking for new talent to join our team. We welcome 3 million annual visitors to share our unique combination of cultural events, the creative industries and history. This mix informs and powers our programme and organisational culture, making us a singular, compelling and inclusive place to visit and work.
Our Commitment to Anti-Racism, Diversity and Inclusion:
Somerset House is open to all and we value the unique skills of everyone. Somerset House Trust is an equal opportunities employer and is committed to championing equality, diversity and inclusion in our workplace, so if you’re a suitably qualified applicant, we encourage your application whatever your age, disability, gender, gender identity, race, religion or belief, sexual orientation or socio-economic background.
Somerset House is actively anti-racist, you can read about our Anti-Racism Pledge and the action we’re taking here. We are working hard to ensure our people, our onsite community and our sector reflect, represent and include all of society.
With some recruitment stages, where candidates are equally qualified, we will seek to prioritise diversity to help us to increase representation across the creative economy and the Trust.
We anonymise all job applications to help avoid discrimination in the initial screening stage of our recruitment process and reinforces our commitment to focus on skills and qualifications of all applications from the start.
Please get in touch if you have any questions or require any adjustments to be made during the recruitment process.
The client requests no contact from agencies or media sales.
Role outline: Managing the deployment and maintenance of Repowering’s low-carbon infrastructure, leading the Community Retrofit team
Contract: Full-time role with probation period of 3 months.
Salary: £49-55k
Location: Primarily Repowering London’s office in Brixton, with option of partial working from home. Minimum of 3 days per week must be spent in the Repowering London office. Support will be provided for remote/home working if you need it.
Application process: CV, cover letter and interview.
Closing date: 24/5/24
About the role:
We are looking for an experienced and self-motivated person with experience of low carbon retrofit, asset management, and business development to join Repowering London’s growing team. You will be a core part of our mission to tackle climate change and move towards a more inclusive and sustainable future.
This will be a high-profile role within the executive team of a nationally significant social enterprise that is at the leading edge of urban community energy, with significant ambitions for scale and impact. You will work alongside the Executive Team with shared responsibility for setting and realising the organisation’s goals, strategic priorities, and business plan.
Community Retrofit is a place-based approach to decarbonisation and community development, that creates low-carbon infrastructure, which is technically integrated at a local level, and provides direct benefits to local communities, for example through community ownership, affordable energy supply, or high-quality jobs.
You will be responsible for leading the Community Retrofit team. The team currently encompasses seven staff working across domestic and non-domestic:
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Rooftop solar installations
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Communal heat networks
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Retrofit assessment and coordination
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Data collection and analysis
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Asset management
Rooftop solar is the most established asset type deployed by Repowering, with installations dating to 2013. Retrofit assessment and coordination services started in 2023, and communal heat network investments are expected in 2025.
You will be responsible for ensuring high quality installations of low carbon assets that perform as forecast.
You will lead the development of improvements to our processes for evaluating potential sites and deploying and maintaining low carbon assets and retrofit measures.
The role will require ongoing refinement of Repowering’s community retrofit offer to community groups, building owners and public bodies such as Local Authorities, and support the growth of long-term partnerships with our stakeholders, including supply chain partners.
In particular, working with the Repowering executive team you will support the incubation of a suite of a finance offers that allow a wider range of households, businesses and communities to participate in community retrofit.
You will also support Repowering’s work to increase employment opportunities for young people in the low carbon sector, through how we structure our procurement for installations and by the training programmes we run in-house and with partners.
The Community Retrofit Team is one of Repowering’s four key teams, which include Communities, Energy Supply, and Core Operations. Each of these teams supports the work of the others and ongoing coordination and communication will be an important part of the role to maximise the opportunities for learning and innovation across the organisation.
About Repowering London
Repowering London is an award-winning social enterprise developing clean energy for urban communities. A community development organisation, we enable local communities to plan, fund, build and benefit from clean energy and energy efficiency projects across buildings. We help people see how they can make a real difference.
We are UK's most experienced urban community energy innovator with a successful track record of working in partnership with major London councils and national funders for the last ten years.
Our clean energy local ownership model is scalable and strengthens communities by delivering clean energy hand in hand with a range of long-term local services and benefits – from skills training to lower energy bills and generating funds for local investment.
Our vision is for every town and city in the UK to benefit from locally owned clean energy solutions. We believe that urban buildings can be transformed into intelligent, efficient, clean power hubs, providing substantial economic, social and environmental benefits. Energy security can become the norm, inequality and fuel poverty a thing of the past.
As a place to work, Repowering London has a strong culture of personal respect and integrity. We have a talented and diverse team, and we have all made the choice to be part of positive solutions to the collective challenges we face. We aim to create a supportive and empowering working environment, with high levels of collaboration, team support, and personal and professional development.
Person specification
The right candidate will have a high level of technical due diligence, project management and business development experience, with a track record in leading successful teams. This is particularly important as Repowering London is in a growth phase and is expected to expand significantly in the coming years. You will be comfortable working collaboratively and managing a number of staff and external contractors, as well as building and maintaining relationships with key stakeholders.
As this role is at the most senior level of the organisation, it provides an opportunity to shape business development and long-term strategy. Experience of commercial service delivery will be key to creating a sustainable platform for Community Retrofit.
For this role, we will be looking for and assessing candidates on the following:
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Exceptional leadership skills to lead a growing team and manage a portfolio of projects
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Experience of asset deployment and maintenance in the construction, retrofit or renewable energy sectors
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Track record of developing and growing a commercial service or product
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Formal training in engineering, architecture or quantity surveying
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Experience of managing multi-partner projects, that may include academia, technical experts, contractors and local government
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Analytical skills to interpret data and financial models
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Excellent written and oral communications skills and confidence in presenting to a wide range of audiences
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Interest in community retrofit as a concept and strategy
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Capacity to self-reflect on performance, proactively problem-solve and welcome feedback on performance
The following are not essential for the role but would be good to have:
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Experience of publicly funded grant schemes or loan finance
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Experience of energy services and supply contracts
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Experience of customer journey development, using digital platforms
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Understanding of PAS2035 requirements
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Experience of building energy modelling, such as SAP or PHPP
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Accreditation as a retrofit coordinator or assessor
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Familiarity with Notion, MS Project or other collaborative project management tools
Repowering London’s Employee Value Proposition
At Repowering London we want everyone to feel valued and have the opportunity to develop your skills and experience. We offer support and work-based training to support you in your role.
Skills development is not just limited to your role at Repowering London and as an organisation we want to support employees to pursue opportunities outside of work which will broaden skills and networks.
Our team is diverse, and we recognise that everyone has responsibilities and interests outside of work, whether it is caring for family, studying, volunteering or taking time out. Repowering London want to support employees and give them the time to spend time on the things that are important to them. Our Flexi Time Policy and Volunteering Policy provide scope for ad hoc, short-term arrangements, and our Unpaid Leave Policy provides an option for those who need to take time away from work for an extended period.
Repowering London is committed to providing equal opportunities for all applicants regardless of their background. We value diversity whilst recognising that accessing employment has different challenges for different people. We encourage applications from Black, Asian and minority ethnic people; people who identify as having a disability; people from the LGBT+ community; and people who identify as working class (or have done in the past). If you would like to have an informal chat before applying, please get in touch – we would be very happy to talk to you.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
In this role, you’ll support the Longview team to effectively deploy over $10m per year to reduce the risk of a major global catastrophe, such as a nuclear war between great powers, an engineered pandemic, or the misuse of advanced artificial intelligence. Your work will enable Longview to operate more effectively and nimbly, and you’ll support a team working on high-impact grantmaking.
Key Information
Role: The Operations Analyst will support our operations, events, executive and grantmaking teams by managing our office, coordinating meetings, setting meeting agendas, and supporting other operations processes within Longview.
Location: London, UK (working full-time from Longview’s East London office). We may be able to sponsor a UK work visa for this position.
Starting Salary: c. £35,000-40,000 p.a. We may be able to offer a higher starting salary, depending on the successful candidate’s experience and skills.
Benefits: 10% employer pension, private healthcare including vision and dental, £5,000/year wellbeing budget, £2,400/year professional development budget, and a well-stocked office fridge.
Application Deadline: Sunday 19 May 2024, by the end of day in your local time. However, we will be reviewing applications on a rolling basis prior to that deadline.
Responsibilities
The Operations Analyst will support the Longview Philanthropy executive, grantmaking, operations, and events teams. Approximately 40% of their time will be spent on office management tasks and 60% on generalist-type operations tasks (depending on the successful candidate’s specific skills and professional development goals):
- Meeting preparation and coordination
- Creating meeting agendas for senior staff (CEO, COO & Programme Leads) and sharing them ahead of time
- Scheduling meetings between team members and external stakeholders
- Organising our monthly all-team meetings
- Managing our London office
- Keeping the office fridge stocked
- Maintaining office inventory and equipment
- Continuously improving our working environment
- Including helping to scope for new offices, as required
- Receiving and managing office guests
- Liaising with our office provider (Fora)
- Remote office management
- Assisting our remote staff with their local office spaces, including finding suitable offices and liaising with the providers
- Assisting staff with equipment orders
- Collating materials from across the org to support the executive, grantmaking, events and operations teams
- An example of this might be collating testimonials on our events for future invitations, or collating public and Longview-specific information on a potential or existing donor
- Supporting staff where needed with smaller tasks, examples might include ordering items for staff and registering for events on their behalf
- Administering and troubleshooting key shared systems, for example, 1Password, Asana, Slack, Calendly, Zoom, AirTable, and Notion
- Moderating these platforms and enforcing communications and sharing norms
- Managing our general enquiries email inbox and triaging emails to ensure they receive an appropriate response
- Logging general job applications in our database and responding as necessary
Possible duties, depending on the candidate:
- Helping administer hiring rounds
- Communicating with candidates
- Managing the candidate pipeline and applicant tracking system during the hiring process, as well as the logistics for work tests, trials and interviews
- Supporting our IT infrastructure
- Updating the website
- Conducting basic cybersecurity tasks
- Working with our Data Manager to keep our CRM up to date by tracking key interactions
The successful candidate will initially report to Katie Hearsum, COO, though management may eventually move to another member of the operations team, and ideally would be able to start in July 2024.
Who Should Apply for This Role?
Essential
The ideal candidate has these attributes and abilities:
- At least 1 year of previous professional experience (or equivalent experience by volunteering, etc.)
- Action-oriented: someone who loves getting things done and takes ownership for tasks
- Highly organised: demonstrated ability to juggle multiple projects with competing deadlines and priorities
- Professional: someone who conducts themselves professionally and appreciates the importance of this when representing Longview with office guests, hiring candidates and at events.
- Outstanding attention to detail: the ability to execute tasks and bookings without errors
- Proactive: the ideal candidate will strive to improve our systems to increase the overall impact of the Longview team
- Ability to thrive on variety: someone who enjoys working on many different things, is flexible, and is comfortable with regular context-switching
- Discretion and confidentiality: commitment to maintaining appropriate levels of confidentiality
- Independent: able to use discretion and good judgement to execute tasks without step-by-step instructions or close oversight
- Ability to put work in context: someone who consistently views individual tasks as part of a wider project and independently questions the best way to achieve the ultimate project aims
- Excited to work in a supporting role for grantmaking, operations, executive and events teams, where your day-to-day job is focused on helping others conduct their work more effectively
Desirable
- Previous experience as an Executive Assistant, Personal Assistant, Office Manager, or other operations-focused roles
- Experience with Airtable, which is used within Longview for several key functions
- Excellent communication skills: ability to judge the tone needed for a wide variety of communications and draft emails/documents appropriately
- Impact-driven: we are a mission-driven organisation that cares deeply about doing the most good
If you think you are a strong fit for this role, but you’re on the fence about applying because you’re unsure whether you’re qualified, we encourage you to apply.
We provide grantmaking services to donors who want to do the most good possible with their giving.
The client requests no contact from agencies or media sales.
Head of Programmes
Location: Lusaka, Zambia
Contract: Permanent, Full time
Deadline: 15 May 2024
Salary: Zambia - K 636,371 to 890,919 with excellent benefits
About WaterAid:
It's hard to believe that today millions of people across the world still don't have safe water and decent sanitation, resulting in immense suffering, disease and loss of productivity. WaterAid's vision is of a world where everyone has access to safe water and sanitation. By 2030, we want everyone everywhere to have clean water, sanitation and hygiene. We believe that sustainable development cannot be achieved without the attainment of rights to water, sanitation and hygiene for all.
About the Team:
Do you want to be part of the team that will make this change happen?
WaterAid is looking for an experienced individual to play a vital role in contributing towards our mission to transform lives with safe water, sanitation, and hygiene in poor and unserved communities. The position will be stationed in Lusaka, Zambia, with frequent travel to Field offices stationed in other districts in Zambia as well as periodic international travel.
About the Role:
Reporting to the Country Director, the Head of Programmes will provide strategic programme direction, managerial and programme leadership, and oversight on all aspects of strategy development, programme development and management in water, sanitation and hygiene including significant component of public health programmes and projects. S/he is responsible for strategic programme leadership of programmes, programme design, management, quality assurance and partner support. S/he will provide an oversight of the quality of the programmes that reflect adherence to global and WaterAid standards and donor guidelines, while fostering innovation to improve effectiveness and impact ensuring the delivery and overall success of WaterAid's Country Programme Strategy (2023-2028). The role enhances WaterAid's existing portfolio of programmes and partnerships, working closely with Policy and Advocacy and diverse expertise to design and showcase WaterAid's service delivery models, and innovation with the aim of influencing for wider and transformational change in support of WaterAid's vision and strategy.
The Head of Programmes is a member of the Senior Management Team. S/he will have a strong professional relationship with the Regional Programme Manager, based in the Regional Team to ensure that global standards on programme quality, planning, monitoring, evaluation, and assurance are applied in country programme. At the Country Programme level, the Head of Programmes will have a strong professional relationship with the Head of Advocacy and Policy, Head of Funding, Head of Finance and Senior Programme staff.
Specifically, the Head of Programmes, will be responsible for the following amongst others:
- Provide strategic programme direction for the design of the Country Programme strategic frameworks and plans, including the development of resource mobilization strategies to optimize the impact of programme interventions in line with the Country Strategy and WaterAid's regional and global strategic priorities.
- Collaborate closely with the health sector to empower them to prioritise Water, Sanitation and Hygiene (WASH) initiatives and embed hygiene practices as fundamental pillars of public health.
- Lead the execution of WaterAid's programmatic approaches that include Systems Strengthening Approach, Gender transformative WASH, Hygiene Behavioural-Centred Approach and Design methodologies, and Human rights-based approach (HRBA) into all aspects of WASH programming and operations.
- Lead the development and execution of strategic plans for WASH programming, ensuring alignment with the organisation's goals and priorities.
- Integrate Climate Resilient WASH principles into project design and implementation strategies to enhance the resilience of WASH systems and infrastructure to climate change impacts approach into all aspects of our work.
- Provide technical guidance and capacity building support to staff and partners on systems strengthening principles, methodologies, and best practice.
- Lead high-quality project design incorporating project management standards and Programme Monitoring, Evaluation and Reporting (PMER) methods, appropriate to project scope, context, and technical needs. Coordinate activity planning across various projects from multiple sectors, promoting programme integration and optimising implementation efficiency.
- Lead on planning and management of programme budgets and timely delivery of programmes that comply with both internal and external standards and contract terms, while also ensuring they deliver the best contributions to our strategic outcomes and the expectations of our national/ local partners and communities.
- Supervise programme managers and budget holders to ensure donor compliance and timely programme implementation. Inform management of team progress and performance. Manage team dynamics effectively and prioritise staff welfare.
- Play a key role in shaping strategic direction, decision making processes, and corporate governance. Uphold the WaterAid brand, while addressing development issues specific to Zambia and other management related issues. Contribute to expertise and insights to ensure effective leadership and alignment with organisational goals and values.
- Create conducive learning conditions, ensuring a safe environment for sharing of ideas and problem solving. Promote accountability, learning and knowledge management overseeing implementation of the PMER policy and facilitate cross-sectoral and cross-department learning.
- Coordinate with Head of Finance and IT and Head of People & Organisational Development to ensure appropriate project budgeting and efficient use and stewardship of project material and resources.
- In coordination with Country Director and the Head of Funding oversee the business development cycle to ensure development and submission to donors of quality proposals as per donor requirements.
- Oversee the identification, assessment and strengthening of appropriate partnerships and the appropriate application of partnership concepts, tools, and approaches.
- Ensure technical assistance and capacity strengthening for project teams and partners in project management standards and related PMER, business development and operational activities. Identify training opportunities, develop training curriculums, and deliver trainings.
- Encourage and promote empowering and collaborative leadership, effective management, and a culture of openness, innovation, and accountability in line with WaterAid's values.
- Provide guidance and tailor individual development plans through coaching. Conduct performance assessments for direct reports to evaluate performance and provide feedback. Contribute to project staffing plans and senior recruitment processes.
- Represent WaterAid in meetings with NGOs, Government Ministries, donor representatives and diplomatic missions, and other external partners.
- As a key member of the Senior Management Team contribute proactively to Country Programme management and organisational effectiveness
- Ensure highest standards of accountability through ensuring good communication and information sharing in line with WaterAid policies and procedures within and outside the organisation.
- Be aware of, understand and comply with the WaterAid Code of Conduct, Safeguarding Policy and all WaterAid Zambia policies and procedures.
To be successful, you'll need:
- Minimum of master's degree in WASH, Public Health, Engineering, Water Resources Management, Environmental Sciences, development Studies or relevant discipline.
- At least 10 years of progressive managerial experience at senior levels, with strong relationship management skills. Ability to relate to people at all levels, both internally and externally.
- At least 5 years of demonstrated experience in strengthening elements of WASH systems with an understanding of WASH interaction with other systems such as health, climate change, education, and economic development.
- Experience of project and programme management and programme cycle management, with significant financial and budget management responsibility
- Proven experience of leading, developing and implementing a WASH strategy.
- Strategic and operational planning experience, experience in developing country and programme strategies and multi-sectoral development programmes.
- Experience in Developing project / programme proposals for raising resources from institutional donors.
- Experience of managing and building high performing team.
How to Apply:
If you are interested in the position and have the right skills and attributes, send your detailed CV and letter of interest before 12:00PM on 15 May 2024, to using Head of Programmes as the subject of the email. Please click "Apply" to see full job description.
Please provide details of at least three relevant references and clearly indicate details of your current remuneration package.
This is a sponsored role open to candidates from and within Southern Africa who are not restricted from working and living in Zambia.
Only candidates shortlisted for interviewing will be contacted within two weeks of the closing date for applications.
Our People Promise
We're looking for people who share a commitment to our vision. We're looking for people with an appreciation and respect for different people and ideas, and the energy and expertise to help tackle the most important challenges. In return, you can expect to get inspiration from the change you help make happen, a sense of belonging and the feeling of being part of a global community. You will also experience stimulation and fulfilment, the chance to grow, and space to be yourself at your best. This is our pledge to you.
Safeguarding:
WaterAid is committed to ensuring that wherever we work in the world there is no tolerance for the abuse of power, privilege or trust. WaterAid reinforces a culture of zero tolerance towards any form of inappropriate behaviour, abuse, harassment, or exploitation of any kind. The safeguarding of our beneficiaries, staff, volunteers and anyone working on our behalf, is our top priority, and we take our responsibilities extremely seriously. All staff and volunteers are required to share in this commitment through our Global Code of Conduct. We will conduct the most appropriate preemployment references and checks to ensure high standards are maintained.
Equal opportunities:
WaterAid is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We particularly encourage applications from women who are underrepresented at this level in the organisation.