Service Development Lead Jobs

Hours 37.5 hours per week
Location Yorkshire (Leeds, Kirklees, and York)
Salary £41,355 - £45,283

Emerging Futures (EF) works across the country to support people affected by homelessness, addiction, and mental health challenges. Our greatest resource is our people, so we also offer generous annual leave, pension, employee assistance programme and other benefits.

About the role

As the Area Service Manager, you will be accountable for ensuring our contracts with partners and/or commissioners deliver to the highest standards, in a way that creates maximum impact.

Across Yorkshire, you will lead on the delivery of our coaching and behaviour change programmes alongside managing our expanding housing portfolio and housing support services. You will take responsibility for growing the business across Yorkshire with existing partners, other organisations and via Local Authority contracts.

As a member of the national Joint Leadership Team (JLT), you will help to shape and develop our services and products, ensuring that the EF’s growth remains rooted in our organisational values of respect, accountability, and integrity.

Our current contracts cover Leeds, Kirklees, and York, and you will be required to work across varying sites. You will directly manage a team of Service Managers and Team Leaders and be responsible for a growing staff team of over 25 individuals.

About you

You are an experienced operational leader who has a proven track record in managing front-line substance misuse, recovery and/or housing services.

As a values-led manager, you have a passion for developing services and staff to be the best they can be.

Organisation, planning, and communication skills come naturally to you, as you will managing competing priorities across a large geographical area.

You are flexible and can work autonomously, managing your own diary based on service needs.

What do our staff say about working for us?

“My professional development is being addressed all the time. I have had so much training while I have been here.”

“We try to create an environment where it’s ok not to be ok. I feel very blessed to be part of this organisation.”

Interested?

To apply, please send us your CV and a covering letter. Within your covering letter, please address the following questions:

1. 65% of Emerging Futures employees have a lived experience of addiction, homelessness and/or the criminal justice system. Tell us how you would adapt your management style to accommodate our staff and what issues might arise?
2. Managing services across different geographical areas is fast paced and can be challenging. Based on your experiences, how do you manage competing priorities to ensure you meet key performance indicators?
3. Tell us about a time when your values and principles have impacted your management decision making?

A full job description is available to download.

If you would like to have an informal discussion about the role, email us and a member of our team will be in touch.

Closing date Monday 27th May 2024.

Interview date Thursday 6th June 2024.

Interviews will be held in our hub in Huddersfield, Kirklees.

We are loooking for people with the values and commitment to increase the indepdence, self-confidenence and access to new opportunities for people with learning disabilities and enduring mental health support needs across our Supported Living Services in Kingston and Richmond.

Who we are

At Balance we are committed to empowering those we support to build independent, fulfilled and self-confident lives. We work hard to ensure our charitable values are central to the professional experience of those who work for us, with us and who benefit from our services. We operate a range of services in SW London including outreach and small homes based services in Kingston and Richmond.

Who you are

You are someone with experience of or a commitment to developing a person centred approach in working with people with complex needs and challenges. You will be a collegiate player, and someone able to see beyond the barriers that people with disabilities experience everyday. Your values and working practice will align with those of the charity to maximise the independence of those you are woking with, to enable their ability to make decisions about the types of service they are in reciept of and to ensure that your approach is both professional and sustainable.

Key Responsibilities of this role

Your primary responsibilities will include:

• To work as part of a diverse and experienced team providing personalised support, advice and advocacy to people living independently or in supported accomodation.
• To apply a collegiate approach to deliver strengths based support that maximises independence, knowledge and confidence of those using our services.
• To provide a key point of reference for information and support to those using the services and professionals and carers dependent on it.
• To work independently across the boroughs we operate in, with people in their homes or in accessing support and resources across the community.

Critical Values in the delivery of this role

• A commitment to building independence and self-confidence amongst your colleagues as well as those you provide services to.
• Recognition of the skills, knowledge and commitment of those working around you and your contribution to them.
• A professional, can do attitude that finds solutions in the darkest corners.
• A willingness to empower those around you to exercise authority to make mistakes, test things out and lead from the front.

Benefits in working for us

The charity ensure the following benefits for all its operational staff:

• A baseline commitment to pay london living wage for all its front line staff.
• A commitment to training and professional development to at least Care Certificate NVQ level 3
• Inclusion in and contribution to the charity's pension scheme
• Generous annual leave allowance of 25 days a year plus an additional day off for your birthday
• Access to a range of discount schemes
• Access to the charity's employee assistance programme
• Access to travel card loan and bike to work scheme

This is a hugely exciting opportunity to join Gloucester Cathedral as it enters a key period of development. We are looking for an enthusiastic, motivated and highly skilled individual to oversee our small but busy fundraising function, helping to develop and implement our Fundraising Strategy and deliver Cathedral’s Development Plan. You will oversee the depth and breadth of our Fundraising and Development activities, which includes the day-to-day running of the team, delivering our ambitious In Tune Campaign, leading on the development of future capital campaigns and looking after a portfolio of high value donors. You will also play an instrumental role in further developing new relationships with major donors.

We’re looking for a high performing team player with great communication skills, adaptability and an innovative approach to achieving ambitious fundraising targets of circ. £1.5m per year. As a member of the Senior Leadership Team you will help to deliver the Cathedral’s strategic vision and will be responsible for ensuring that our welcome values are lived out on a daily basis through the way that we engage with donors, supporters and partners.

You’ll be working closely with teams across the Cathedral - including our Music Team, Clergy, and Learning & Participation team - so the ability to form positive relationships with various stakeholders is crucial.

The ideal candidate will have:

· At least five years’ experience of working in a heritage or visitor attractions leadership role, with a proven track record of securing and growing income, delivering large scale fundraising campaigns and working with major donors

· Experience of line-managing and leading a staff team at a senior level

· Excellent time management and the ability to balance numerous priorities and deadlines

Crucially, you will have a genuine passion for exceptional donor care and building meaningful relationships. In return, we offer the rewarding experience of working in a high profile, multi-faceted heritage site with a supportive team who are committed to what they do. Opportunities like this are rare, so if you are looking for a stimulating role where no day is the same, this could be the perfect job for you.

Closing date is 9am on Friday 7th June 2024. Interviews Monday 17th June 2024

One in seven people in the UK experience tinnitus.  This role will positively and proactively innovate, manage and improve Tnnitus UK's services and build on the reputation of Tinnitus UK to date.  This role leads Tinnitus UK's efforts in providing direct support to Tinnitus through multiple channels including telephone, and online.  In addition liaises with regional support group leaders in the provision of support, face to face and locally.  Given that Tinnitus UK is the only charity in the UIK to provide such services delivery of these services at the highest standard is essential and consequently enhances the reputation of the charity,

The position is responsible for the development of the strategic and annual plans associated with the provision of these support services, and has direct day to day responsibility for implementing them through multiple channels (helpline services, support group and volunteer programme, events) nationally in Tinnitus UK.

This role provides strategic oversight and management of the services portfolio (helpline services, support group and volunteer programme, events) nationally in Tinnitus UK.  The post holder works with the Chief Exeutive and the rest of the Leadership team to deliver services, ensuring that goals are achieved through effective management practices, that staff are motivated and supported to build sustainable services to meet the needs and expectations of the tinnitus community and work closesly with research to remain up to date on the latest understanding of the issues that cause tinnitus and solutions that help address and mitigate the challenges facing sufferers.  The role ensures that all activities are carried out in accordance with statutory requirements, quality standards, information governance requiremens and organisational policies.

This role will maintain and develop Tinnitus UK's digital offerings, ensuring these are delivered in ways that help and encourage people to access our services now and in the future.  This will include maintaining and monitoring existing services and developing, testing and embedding new ones.

Main Responsibilities

1. Develop and implement our services strategy

• Strategic and operational oversight of all Tinnitus UK's services to the tinnitus community, optimising both digital and traditional models and ensuring relevance and quality
• Innovatively improve and extend Tinnitus UK service provision, with a primary focus on people living with tinnitus, recognising that Support Services should be available at all times when people need them, calling for a strong digital capability
• Identify relevant people and organisations and build relationships to enable better support around the UK for poeple with tinnitus.
• Work with all staff to ensure Tinnitus UK's information and engagement services are understood and well delivered by all staff.

2. Intergrated approach to service user involvement

• Continually analyse and understand the needs of people with tinnitus, care givers, regional co-ordinators, partners and other stakeholders and develop appropriate services to meet them
• Ensure Tinnitus UK's support group network maintain best practice and work with colleagues to identify under-performing groups and develop action plans for improvement
• Establish links with key internal teams and external bodies, managing risk and helping to evaluate our involvement in partnerships and collaborative work.

3. Understanding the needs of the tinnitus community

• Run focus groups to fully understand the needs of people with tinnitus

4. Develop Tinnitus UK's outreach services to people who experience tinnitus

• Lead strategic development of Tinnitus UK's helpline and other outreach services.
• Identify gaps in tinnitus support service provision and work with colleagues to ensure they are filled
• Ensure connectivity between service users' journey across Tinnitus UK's services
• Oversee development of Tinnitus UK's chatbot function in relation to tinnitus support

5. Volunteering and placements

• Work with relevant staff to develop the programme for internal and external volunteering opportunities designed to enhance service delivery and encourage growth of individual volunteers
• Coordinate placements as and when required to ensure the organisation benefits from them

6. Events

• Work with relevant staff to implement a programme of events (conferences, awareness events, training courses) to meet the needs of the tinnitus community
• Lead the innovation of events, using digital and other tools to widen their availability to make them more diverse

7. Quality

• Lead Tinnitus UK's work to assess social impact and value
• Ensure Tinnitus UK's tinnitus support services are founded on evidence-based research and that our advice to people living with tinnitus remains accurate and appropriate in response to developments in the treatment of tinnitus.
• Work with colleagues to identify underperforming services and drive improvement of standards and quality
• Work with staff and volunteers to ensure a high quality information service

8. Leadership

• Work as part of the Senior Leadership Team (SLT) to ensure oversight of strategic and operational matters and support the Chief Executive
• Lead the development and delivery of Tinnitus UK's annual operational business for Services and contribute to the overall charity's business plan
• Provide evidence, data and ideas to support the fundraising team to develop proposals to underpin Tinnitus UK services.

9. Drive change and maximise our potential

• Explore cost effective digital solutions that optimise our use of resources
• Apply management techniques, tools and solutions to drive the change and transition to greater use of digital tools in service delivery

10. General

• Co-ordinate and attend internal and external meetings and events
• Contribute to the general administrative running of Tinnitus UK
• Adhere to and promote Tinnitus UK's organisational values
• Show flexibility to carry out such other associated duties that may arise, develop or be assigned in line with the broad remit of the post
• Undertake a maximum of 4 hours per week on the helpline/webchat service

PERSON SPECIFICATION

1. Experience

• Management and leadership of service delivery services in the charity sector
• Strategic and operational planning and implementing organisational change
• Monitoring and evaluation of systems, processes, service quality and team performance
• Management of service delivery projects to meet targets and funding criteria
• Managing staff and volunteers, including remote and matrix management

2. Skills an Abilities

• Senior management skills appropriate to a complex leadership role in a national organisation
• Ability to think strategically and translate strategic goals into achievable objectives
• Solution-focused approach and effective and timely decision-making
• Strong interpersonal and communication skills that encourage staff and stakeholders to engage and participate
• Ability to troubleshoot and problem solve difficult situations, and deal with them calmly, diplomatically, efficiently and effectively
• Fluent use of standard office equipment and information and communication technology
• Ability to manage risk and recognise potential impact of decisions across the organisation
• Ability to manage own time and workload efficiently in order to prioritise and to meet tight deadlines
• An ability to recognise the challenges of colleagues on the front line who are handling difficult and some times very distressing calls from sufferers and hear with empathy their needs and provide support to them.

3. Knowledge

• An understanding of the practical operation of performance and quality requirements in contracts and the regulatory environment in relation to Tinnitus UK's services.
• Knowledge of data protection, monitoring and evaluation of systems; safeguarding policies and practices

4. Education/Training/Qualifications

• No single specific qualificaitons is required, but evidence of recent continuing professional development in a professional area relevant to the post is required.  For example: Management and leadership; Quality systems; Monitoring and Evaluation; Project ManagementAI learning and communication systems.

5. Other Requirements

• Able to travel occasionally when required to present on Tinnitus UK services i.e. Support Groups across the UK
• Able to work some evenings and weekends and stay overnight where necessary
• Works well in a team with a flexible approach to work
• Committed to anti-discrimatory practice and equal opportunities.  Able to apply awareness of diversity issues to all areas of work

This is an exciting opportunity for an experienced youth worker to join our Brent team. You will bring energy, compassion, and resilience to make a real change to the life chances of young people in the UK asylum system.

You will be responsible for supporting young people aged 14-25 years, enabling them to access a range of social, emotional, and practical support as they navigate the complex and challenging processes of the UK asylum system.You will help us run activities for young people at our advice hub on Wednesday evenings in Brent and run our youth group on Thursday evenings in Brent n as well as our sporting activities and trips.

You will work closely with our Brent Youth Development Coordinator. You will need to be able to work under pressure, acting as a consistent and stable point of contact for young people, ensuring that their safety and well-being are paramount.

About you

We would like to hear from you if you have the following:

· Demonstrable experience in supporting vulnerable young people in a similar role, particularly through youth activities in 1;1 and/or group settings, or befriending/mentoring 

· Good knowledge of the UK asylum system and the related challenges facing young refugees and asylum-seekers in contingency accommodation

· Strong ability to problem-solve, research information and solutions, and to take initiative

· Working knowledge of child protection issues and safeguarding processes 

· Ability to empathise, communicate and engage effectively with young people in distress 

· Ability to handle complex, sensitive and confidential information appropriately

· You are available to work on Wednesday and Thursday evenings.

How to Apply

To view the Job Description and Person Specification, please see the link below.

To apply, please submit your CV alongside a brief covering letter which should articulate why you want this role.

Young Roots offers a competitive package, with a generous 28-day annual leave entitlement, flexible working and 5% employer pension contribution (3% employee contribution)

Founded in 2004, Young Roots works with young refugees and asylum seekers aged 11-25, in London, to improve their wellbeing and fulfil their potential. We provide direct services for young people, including youth and sporting activities, one-to-one intensive Casework support, 

access to therapeutic and legal support, English-language learning and youth leadership. We run parallel services in Croydon, Kings Cross and Brent supporting hundreds of young refugees and asylum seekers each year, from 40+ countries, many of whom are unaccompanied.

We have an ambitious strategic plan, framed by our values, which includes our aim to draw on our deep understanding of the challenges young refugees and asylum seekers face to advocate for better systems and policies, both locally and nationally, with and for the young people we support and the wider community of refugees and asylum seekers in the UK.

Young Roots is committed to its responsibilities under safeguarding and expects all staff and volunteers to share this commitment. This post is subject to a satisfactory DBS disclosure, as well as a need for full employment history and up to date employment references.

Young Roots is an equal-opportunity employer. People with lived experience of torture or asylum, from Black, Asian, and minority ethnic backgrounds, LGBTQIA+ individuals, and people with disabilities are strongly encouraged to apply.

No agencies please.

ABOUT THE ROLE

We have an opportunity for a dedicated person centred Deputy Manager to join the team in Brent. You will be responsible for working alongside the Service Manager (SM) to deliver high quality, trauma-informed services to residents and participants, with a focus on recovery reablement, rehabilitation, and ensuring a psychologically informed environment (PIE). You will be responsible for ensuring the highest standards of service quality, performance, and improvement across their service(s) through excellent leadership and embodiment of Social Interest Group’s values.

Shift Pattern: Monday to Sunday, varying hours (Early Shift: 8am - 4pm, Late Shift: 10am - 6pm). You may also need to support outside these hours as the service requires.

Benefits, including Non-Contractual Perks

• 25 days annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards

If you have the passion, creativity, and tenacity to make a real difference in people's lives, challenge stigma and make our communities safer, we would love to hear from you!

ABOUT THE SERVICE

Synergy, Brent is a Housing Related Support (HRS) Service for a range of vulnerable people who have been or are at risk of homelessness. The age eligibility criteria for the service is adults between the ages of 18 to 60, who are identified to have low/medium support needs. Some of the needs we support are:

• Single homeless between ages of 18 to 60
• Socially excluded individuals
• Ex-Offenders
• People with substance misuse
• Mental Health (Low)
• Learning disability (Low/Medium)
• Women who have come from domestic abuse environments and situations who may need low level support as part of their resettlement following a move on from a refuge or other safe domestic abuse supported accommodation. 

ABOUT YOU

We're looking for someone driven to provide high quality, effective and person-centred support to staff, colleagues, residents, and participants. Ideally, you will thrive when working as part of a team, be an effective communicator, and able to build long-term purposeful relationships with people from different backgrounds, respecting and embracing equality, diversity, and inclusion. 

We're looking for someone who can embrace SIG’s values and represent these in everything they do. The post holder will be confident in leading a team, they will be proactive and adaptable, with the ability to use their own initiative with day-to-day matters, following the relevant policies, procedures, and legislative requirements always. In this role, you will need to be compassionate, supportive, and empowering to others, comfortable working in a fast-paced and constantly changing environment

OVERVIEW OF KEY RESPONSIBILITIES

LINE MANAGEMENT/LEADERSHIP

• Provide leadership to employees throughout the employee life cycle. This includes but is not limited to; Recruitment, onboarding, inductions, probation reviews, support and supervision, employee relations, performance, learning and development, staff wellbeing and support, grievances, sickness, disciplinaries, retention and other areas which fall within the employee lifecycle.
• Hold regular, high quality one to ones and team meetings, support effective teamwork and communication. Support with ensuring a culture where constructive challenge is welcomed, and conflict is managed supportively in line with relevant policies and procedures.
• Build and manage effective relationships across the organisation and ensure consistent communication, whilst upholding SIG’s values, policies, and procedures. Work collaboratively with internal and external stakeholders to drive ongoing improvement to the service in line with best practice.

SERVICE DELIVERY

• Support the Service Manager with the day-to-day operational delivery of the service and work directly with colleagues, residents, participants, and other stakeholders to provide a high-quality, holistic service which meets the presenting needs of all relevant stakeholders.
• Ensure service responsibilities and requirements are carried out effectively. This includes but is not limited to; welfare checks, risk assessments, support sessions, safeguarding checks, training and development, and other responsibilities required for effective service delivery.
• Support the Service Manager to ensure the service and team meet and exceed Key Performance Indicators, and work in line with professional codes of conduct.
• In conjunction with the Service Manager, facilitate a program of continuous improvement in an environment where residents and participants are cared for, supported, and have access to resources they need to achieve positive and sustainable outcomes.
• Empower residents and participants to make decisions to take control over their lives, by creating an enabling environment.

RISK MANAGEMENT, INFORMATION MANAGEMENT AND CASE RECORDING

• Follow the relevant risk assessment and management procedures, share any relevant information with partner agencies as appropriate.
• Ensure all case recording, and information is accurately recorded in a timely manner, ensuring electronic records are protected in line with GDPR, and kept up to date and written to a high standard.
• Alongside the Service Manager, champion, and act as a point of reference for safeguarding concerns within the service(s). Ensure all staff attend relevant safeguarding and training and use knowledge to coach and advise the team.

PROPERTY AND HOUSING MANAGEMENT

• Create and manage a welcoming, psychologically informed home environment for residents and participants, ensuring a continuous focus on safety, health, and wellbeing.
• Ensure the accommodation in which residents live is maintained to a high standard, in line with SIG’s property standards and meets all legal and statutory health and fire safety requirements to operate safely, effectively, and efficiently.
• Ensure all repairs and maintenance issues are correctly reported and managed through to completion.

FINANCIAL MANAGEMENT

• Provide support in setting the service’s budget and reviewing monthly management accounts; manage set budgets effectively and ensure resources are maximized.
• Maintain financial management within the service, including but not limited to, invoice management, arrears management, management of petty cash, and expense claims.

OTHER RESPONSIBILITIES

• Contract Management and Internal Auditing; Ensure due diligence is carried out and records are well maintained.
• Administration duties will vary, including operating online systems and ensuring correct processes are followed alongside GDPR and confidentiality.
• Other duties may include but are not limited to, maintaining clean and tidy environments, removing rubbish, ordering supplies, arranging in house events and activities and other general on-site duties.

Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. 

KEY CRITERIA

What we are looking for:

• Understanding and/or experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours
• Experience of working with and engaging with diverse groups of people from varying backgrounds
• IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software
• Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with mental health issues, addiction, exploitation, homelessness and within the criminal justice system
• Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders
• Ability to follow organisational policies and process in line with external governance

What we would like, but not essential:

• Previous experience in people management and development
• Understanding, knowledge, and/or practical application of key legislation – Equity, Diversity, and Inclusion, Mental Health, Criminal Justice, Social Care, and Housing, and Health, Safety and Environment
• Understanding of Housing Management, including voids and evictions

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

WORKING FOR US

ABOUT US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Our Values

Ambition – Eager to succeed and to accomplish as much as possible for our people

Empowerment – Giving staff and the people we support the tools, training, and information they need to achieve their potential

Transparency – Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff

Inclusivity – Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

We are loooking for people with the values and commitment to increase the indepdence, self-confidenence and access to new opportunities for people with a range of complex needs using our Wandsworth Day Opportunities Services.

Who we are

At Balance we are committed to empowering those we support to build independent, fulfilled and self-confident lives. We work hard to ensure our charitable values are central to the professional experience of those who work for us, with us and who benefit from our services. We operate a range of services in SW London including two day centres in Wandsworth offering a range of support, activities and theraputic interventions for people with complex physical and learing disability needs.

Who you are

You are someone with experience of or a commitment to developing a person centred approach in working with people with complex needs and challenges. You will be a collegiate player, and someone able to see beyond the barriers that people with disabilities experience everyday. Your values and working practice will align with those of the charity to maximise the independence of those you are woking with, to enable their ability to make decisions about the types of service they are in reciept of and to ensure that your approach is both professional and sustainable.

Key Responsibilities of this role

Your primary responsibilities will include:

• To work as part of a multi-disciplinary team providing personalised support and group based activities to people accessing our Day Opportunities service in Wandsworth.
• To apply a collegiate approach to deliver strengths based support that maximises independence, knowledge and confidence of those using our services.
• To provide a key point of reference for information and support to those using the services and professionals and carers dependent on it.
• To work from one of our day centres based in Tooting or Southfields and to key work specified individuals and act as a primary contact for the families, carers and other key professionals

Critical Values in the delivery of this role

• A commitment to building independence and self-confidence amongst your colleagues as well as those you provide services to.
• Recognition of the skills, knowledge and commitment of those working around you and your contribution to them.
• A professional, can do attitude that finds solutions in the darkest corners.
• A willingness to empower those around you to exercise authority to make mistakes, test things out and lead from the front.

Benefits in working for us

The charity ensure the following benefits for all its operational staff:

• A baseline commitment to pay london living wage for all its front line staff.
• A commitment to training and professional development to at least Care Certificate NVQ level 3
• Inclusion in and contribution to the charity's pension scheme
• Generous annual leave allowance of 25 days a year plus an additional day off for your birthday
• Access to a range of discount schemes
• Access to the charity's employee assistance programme
• Access to travel card loan and bike to work scheme

North Surrey Domestic Abuse Service (NSDAS) is a charity that

• has supported anyone affected by domestic abuse and their children living in the boroughs of Elmbridge, Spelthorne and Epsom & Ewell for over 20 years
• we provide free confidential and independent advice, skilled practical help and ongoing emotional support and information. We have supported 966 clients and their children
• we are a member of Surrey Domestic Abuse Partnership (SDAP)
• we take a strengths based, needs led, trauma informed approach to build resilience and foster independence

Our Benefits include:

Pension, free eye test, employee assistance programme, clinical supervision, flexible working, length of service and birthday recognition

Key aspects of the role:

• Develop NSDAS strategically with CEO and our Surrey Domestic Abuse Partners
• Responsible for running of Outreach Service
• Work with CEO to ensure smooth running of the service
• Work with CEO to undertake consultation with experts to develop future policy, practice and services
• Raise profile of NSDAS and encourage multi-agency and joint working

Salary: £43,544.00 per year

Hours: Full time

Olallo House in central London offers accommodation and specialist support to street homeless men and women, victims of modern-day slavery or trafficking, and homeless patients undergoing TB treatment on discharge from hospital. 

We are looking to recruit a Service Manager to ensure that the people living within the service have their rights protected, are supported to achieve their life potential, and are included in making decisions about their lives at every available opportunity.

A core part of the role is to deliver exceptional day to day management and leadership to a team providing support to people who might have a Mental Health diagnosis, dual diagnosis who have experienced homelessness, TB or other complex health conditions. In addition, they may also have been part of the criminal justice system.

The Service Manager is responsible for maintaining regulatory and contractual requirements, whilst promoting outstanding practice, through leading by example.

Currently located in Central London this role will be responsible for further developing the service over the next 12 months to meet the needs of local authorities and ICBs. This may result in registration with the CQC if this requires the provision of regulated activities.

Please note that we are currently unable to sponsor overseas applicants and eligibility to work in the UK is required.

Essential knowledge, skills and experience:

• Managing Mental Health services (at least 5 years’ experience).
• Diploma Level 5 (or equivalent)
• Requirement to be registered with the CQC
• Knowledge and practical experience of promoting the Recovery Star Model.
• Value driven with the ability to lead and develop a positive spirit and culture within a team.
• Ability to inspire people.
• Ability to prioritise and meet deadlines.
• Positive and proactive attitude.
• Ability to work in a pressurised environment and manage conflict
• Solution focused and ability to see through problems quickly.
• Ability to capture success and promote service outcomes.
• Ability to supervise, appraise and support staff in a dynamic way.
• Understanding of Housing regulations and welfare benefit system
• Good working knowledge of care work and Fundamental Standards/Regulation.
• Good working knowledge of health and safety legislation.
• Experience of developing outcome focused support plans.
• Experience of report writing (including ability to analyse trends and patterns).
• Good organisation and planning skills with the ability to prioritise and act quickly.
• Ability to implement, develop and monitor systems.
• Able to work alone and lead a team confidently.
• Ability to be flexible with working times e.g. weekdays and provision of on call support evenings, weekends, nights.

 Desirable experience:

• Experience of supporting people who have experienced homelessness, drug and/or alcohol related issues.
• Experience of supporting people with TB or complex health problems.
• Experience of developing service models.

Benefits and Rewards:

• Annual leave entitlement of 33 days (pro-rata) including bank and public holidays
• Employee Assistance Programme
• Auto Enrolment Pension Scheme
• Health Cash Plan
• Bike to Work Scheme
• We are an equal opportunities employer
• Excellent training and development opportunities

An Enhanced Disclosure and Barring Service check (which we will pay for) will be required for the role.

Nottingham Mencap prides itself in offering sector leading services, that fulfil a local need and offer opportunities for the people we support to learn, grow, socialise and have fun.

We are excited to be recruiting for a newly created role of Service Manager for Children and Young Adults to significantly grow the provision we have for 5 - 25 year olds.

We offer a range of services for children as young as 5, up to and through transitioning into adult services. You will be working alongside the Adult services and Development Manager to ensure joined up working.

Along with the daily management of staff, you will have a strategic overview of the services and have the ability to work with those involved to make changes to meet local need, which will include the development of new services.

A key element of this role is to work closely with parents, carers, and educational settings, so good communication skills are a must. If you have experience working in an SEN setting, have understanding of Ofsted/ CQC and management/ development skills please do get in touch.

Main purpose of job:

• Responsible for the efficient and safe provision of individual and group support for children and young people.
• Development of significant new provision to meet current and future need. This will include the provision of ‘alternative education’, after school/evening activities and increased capacity of weekend services.
• Collaboration with the Adult Service (Development) Manager to enable seamless transition across services.
• Development of strong links with potential referrers/commissioners and partners. To ensure Nottingham Mencap becomes a relevant provider of choice of a wide range of children’s services across the county.

Location: Nottingham may be required to work across more than one site.

 Main tasks of job:

1. Operational management of current and future group activities for children and young people. Ensure they are appropriately staffed, meet needs and of a high standard within a safe and healthy environment.

2. Support to, and supervision of, the Short Breaks Co-ordinators to deliver well-managed and expanding services.

3. Development of new services/groups, changes to current activities, and the stopping of those no longer viable. These will include the provision of ‘alternative education’, after school/evening activities and increase in capacity of weekend services.

4. Financial/budget management of new and existing services including identifying and securing new sources of income.

5. Ensure demonstrable quality outcomes are developed for those who attend.

6. Joint responsibility (with the Adult Services Manager) to ensure our services are integrated and seamless and champion the needs of young people transitioning into adulthood.

7. Create a positive and motivational environment which allows the staff team, and the young people we support, to thrive.

8. Focus on each individual’s potential and making a positive difference to young people’s lives, ensuring they progress towards achieving their aspirations.

9. Embrace a culture of change and improvement. Instigate measures to improve access and quality. Maintain a focus on increasing the number and diversity of people who attend our services.

10. Develop and maintain quality/performance matrixes to satisfy internal and external scrutiny. Ensure adherence to standards required by the CQC and Ofsted.

11. Ensure all staff are offered appropriate training and that staff are trained to carry out their respective roles.

12. Recruitment, employment, supervision, and appraisals of staff team. Proactive management of annual leave, sickness, absence, and other personnel related issues.

13. Work alongside Finance and the Admin team to ensure systems accurately track financial and activity data. Ensure services are delivered within budget and relevant documentation is completed for the production of reports for internal and external inspection.

14. Ensure group environments are sensitive to individual needs and relevant assessments (including risk) have been undertaken and communicated to all relevant workers.

15. Ensure effective communication with others, including referrers, social workers, keyworkers, and carers. Establish effective feedback mechanisms with children, young people, and their families. Ensure the development of positive relationships with parents/carers is enshrined within our values and processes.

16. Proactively liaise with current and potential future commissioners/funders. Ensure availability of high quality and personally tailored services to address the personalisation agenda and attract those seeking a range of support options via personal budgets.

17. Robust implementation of policies and procedures adopted by Nottingham Mencap

18. Participation in relevant activities and meetings across the organisation. Act as a fully participative member of the senior management team.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. This draft job description will be reviewed and amended, as appropriate, with a full review at six months following successful recruitment to the post.

Job overview

British Somali Community Centre is a refugee women-led charity with a 30-year history of delivering much needed services in education, family support, advocacy, and health programmes to the community.

We are seeking a dynamic, proactive, part-time Development and Operations Manager to oversee, grow and develop our organisation to continue to serve our community as we deal with an increase in demand for our services post pandemic and with the rise in the Cost-of-Living crisis.

Duties:

- Lead on organisational development, business, and strategy planning.

- Oversee strategic monitoring and reporting, internal audits, costing and business growth opportunities.

- Ensure policies and processes are in place, relevant and regularly reviewed and updated.

- Support the development and operations of projects and processes within the charity.

- Develop and deliver a research plan to identify the most promising prospective donors for BSCC’s programme priorities.

- Work collaboratively with senior management to develop and submit high value funding bids to meet fundraising targets.

- Secure long-term financing for programs by writing and applying for funding from a diverse range of funding streams.

- Develop the organisation to the vision of the board of trustees.

- Prepare updates, papers, and reports for trustee meetings, funding partners, and wherever else applicable.

Requirements -

- Bachelor's degree

- Experience in non-profit fundraising and writing successful business plans and strategies.

- Experience of leading on prospect management, taking the initiative, identifying, and reaching out to new trusts and foundations supporters.

- Experience in developing and managing high-quality relationships with trusts and foundations and/or high-net-worth individuals.

- Excellent organisational skills and attention to detail.

- Ability to prioritize multiple tasks and meet deadlines.

- Strong writing, editing, and proofreading skills.

- Demonstrated ability to think strategically and to achieve results in a fast-paced, team-oriented environment.

- Excellent interpersonal skills.

- Proficiency with Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint.

This is an exciting opportunity for to join our small, friendly team. If you are a motivated individual with a passion for community-focused organisations, we would love to hear from you. Apply now!

Job Types: Part-time, Fixed term contract

Contract length: 12 months

Pay: From £35,000.00 per year

Benefits:

· 25 days holiday (pro-rata for part-time role), plus bank holidays and the Christmas week.

· Excellent staff development and training opportunities.

· Job satisfaction from making a real difference on a small team for a charity integral to the local community.

Schedule:

· Flexitime

Work Location: In person

Note: This is an exciting new role, and we expect it will evolve over time. This job description is not intended to establish a total definition of the job, but an outline of the duties. The details above are neither exclusive nor exhaustive and the post holder may be required to carry out additional tasks from time to time, to enable the organisation to carry out its work efficiently.

Here at Battersea, we are looking for someone to join our Finance & Corporate Services Team to provide comprehensive and proactive executive assistance to the Director and departmental functions across the Directorate.

The successful candidate would be responsible for providing effective EA support, convening and supporting committees and regular meetings across the directorate, supporting on strategic workstreams across the Directorate, and providing a range of administrative and co-ordination support to the Heads of the Finance & Corporate Services Teams including support for team projects.

We are looking for someone who has experience in a similar role with a demonstrable track record of inbox and diary management, administrative support to a Director across multiple functions, with a proven ability to manage the day-to-day operations of a busy office, prioritising a high-volume workload effectively and exercising a high degree of judgment, tact, and discretion at times working to deadlines.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.

By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us. We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 24th May 2024

Interview date(s): w/c 27th May 2024

For full details, please download our recruitment pack.

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

WHO WE ARE

We are a leading mental health charity on a mission to support Londoners with mental health challenges find and remain in good employment as part of their mental health recovery journey.  We have been changing lives for almost 30 years and we have just secured a large contract, submitted in partnership with Shaw Trust and Smart London, to provide Employment Advisors to support NHS Talking Therapy teams across West London.  This is therefore an incredibly exciting time to join a thriving organisation at the beginning of an innovative mental health support service.

THE OPPORTUNITY

We are now inviting suitable candidates to apply for the role of Service Lead.  This position will manage a team of around 20 Employment Advisors (EAs) and Senior Employment Advisors (SEAs).  The role will be guided and supported by a Head of Services, as well as Twining’s established and experienced Senior Leadership Team and Trustees.

THE OFFER

In return we offer a friendly and supportive working environment, flexible working, career development opportunities, a comprehensive training and induction programme, a generous holiday entitlement and competitive financial rewards.  We also practice what we preach in terms of creating a positive working environment to support our own employee’s wellbeing.

Working format – based at NHS Talking Therapy sites, as well as some possibility of working from home

THE ROLE – SERVICE LEAD

You will be responsible for the ongoing day to day leadership and management of the Employment Advisors (EAs) and Senior Employment Advisors (SEAs) in Talking Therapies service across Ealing, Harrow and Hounslow.

You will liaise with managers, clinicians and GPs across the NHS primary care pathways to ensure that services are coordinated and pathways into, and out of, the service are managed effectively and efficiently.

You will ensure the service operates in line with national guidance related to Employment Advisors in Talking Therapies and gives consideration to wider disability employment and retention support models, whilst striving to achieve and maintain national best practice in this field.

You will ensure the team develops in a manner that facilitates clients being referred to the service quickly, so they do not remain unsupported whilst on sick leave, and then support them to return to work swiftly (where appropriate), or to follow the destination that is best suited to their circumstances, enabling individuals to achieve positive service experience outcomes.

You will work in partnership with key stakeholders and contract managers.

This role will require someone experienced in leading the delivery of a mental health support programme, whilst managing and meeting commissioner performance expectations.

SERVICE LEAD RESPONSIBILITIES AND DUTIES

1. To develop and manage the Employment Advisors in Talking Therapies Service, providing high quality, timely assessment and support interventions, including signposting for specialist external advice such as ACAS, welfare benefits advice, union or specialist employment law advice.

2. To have specialist knowledge and understanding of employment support and retention to be able to promote an early intervention model, which predominately focusing on supporting people into their preferred job choice, supporting them to remain in work, or enabling them to gain early access to advice and support to reduce the risk of not starting or losing their employment.

3. To manage the performance activity, data quality and service delivery of the team and ensure they provide an integrated and effective service.

4. To ensure the staff have an understanding of the process and philosophy of the positive benefits that work can have on an individual’s health, as well as understanding the benefit of early intervention and support for those at risk of losing their employment due to poor mental health, disabilities, health conditions or issues at work.

5. To oversee the development of new initiatives within the Employment Advisors in Talking Therapies Service in line with national best practice and planning capacity for the team to meet the anticipated increases in demand for the service as a result of changes in the economy or incidence of poor mental health.

6. Ensure the service works within national and locally agreed frameworks and develop key performance indicators if none exist.

7. To ensure that the team has appropriate arrangements in place to guarantee that efficient, effective, equitable and economical services are provided to all clients.

8. To respond to complaints and suggestions from clients and carers in accordance with policies and procedures, and to participate as appropriate in the investigation of complaints, grievances, significant events and disciplinary manners in accordance with polices and present the outcome of the investigations to the relevant personnel.

9. To lead the team in the development of knowledge, ideas and work practice.

10. To monitor the workload and performance of team members using electronic systems to monitor performance.

11. Provide reports to senior managers and stakeholders regarding activity and exception reports for information.

12. To provide regular line management supervision to members of the team.

13. Ensure all team staff receive annual Appraisals and have personal development plans in place.

14. To participate in own Appraisal to ensure development and planning.

15. To agree and monitor explicit performance targets with staff relevant to service delivery.

16. To monitor staff sickness and absence and offer appropriate counselling or appropriate actions.

17. To recruit new staff to vacancies that may arise within the service.

18. To promote and foster good relations with other teams and agencies and stakeholders, ensuring that any issues are addressed at the earliest stage.

19. To ensure that full and appropriate use is made of information systems and that all relevant activity and intervention is recorded appropriately to enable access to information regarding individual clients and also aggregated data.

20. To attend regular management and planning meetings, workshops and conferences relating to health issues and employment, as appropriate.

21. To remain well informed about the national agenda for Employment and Retention, health and social care, and the economic picture.

22. To keep abreast with current best practice in the field and continue to foster a network of specialist support for those who are employed but need support.

23. To make presentations, where appropriate, to staff, clinical colleagues or management groups regarding current national or local issues.

24. To implement and support any performance management systems agreed by senior managers. To regularly monitor and audit systems and records to ensure compliance with procedures and standards.

25. To take note of and, where appropriate, act upon any external audits or reviews that are of relevance to the team.

26. To take responsibility for the efficient use of resources within the team.

27. Provide the team with specialist advice for more complex cases as required.

28. To undertake any other duties of a similar nature consistent with the responsibilities of this post and as required by your manager.

The role holder must also:

1. Pass a Disclosure and Barring Service (DBS) check at an Enhanced level.

2. Possess excellent IT skills, including familiarity with Microsoft Office software, as well as experience updating and maintaining databases.

3. Maintain accurate and up to date records of activity and outcomes in line with service performance requirements, ensuring the IT database is up to date and paperwork compliant.

4. Receive regular supervision and training to meet individual, team and organization’s needs.

5. Contribute to the development of a service that is locally responsive and supports minority/disadvantaged communities.

6. Comply with and actively promote all Twining policies and procedures including Equality and Diversity, Safeguarding, Data Protection and the Health and Safety at Work Act 1974.

This job description is intended to provide a broad outline of the main duties and responsibilities only.  The post holder will need to be flexible in developing the role in conjunction with their line manager.

The role will receive comprehensive training at induction, and ongoing career development and support as part of a structured performance programme thereafter.

Reporting to the Chief Operating Officer and working closely with the Chief Executive, the post-holder will lead on all aspects of development, marketing and fundraising, and people/HR development; maintaining high level relationships with donors and prospective donors and maximising opportunities to secure new sources of income from individuals, companies and charitable trusts, as well as improving our internal comms.

We are looking for someone who has experience working in collaborative environments to meet organisational goals and build and manage relationships. They will demonstrate a willingness to learn and develop in order to surface and establish partnerships, lead funding bids, develop our people, and act as a key representative of the Centre to the outside world. 

Time off

• 30 days annual leave increasing to 33 days after 3 years’ service (plus public holidays) 

• Paid carers’ and compassionate leave 

Financial 

• Contributory pension scheme – employer contribution 8.5% (employee contribution 2.5%)

• Non-contributory group life assurance scheme (4 x annual salary) 

• Enhanced maternity, paternity, shared parental and adoption pay 

• Enhanced sick pay scheme (after 6 months’ service)

Wellbeing 

• Employee assistance programme through life assurance cover.  WeCare: 24/7 online GP, mental health support service, get fit programme and more.

• Flexible working arrangements i.e. part time, compressed hours, working hours etc.