Signpost Jobs

Homeless Advice and Support Worker

Our client, a leading homelessness charity based in east London are looking for an Advice and Support Worker to work in a busy homeless day centre. Due to a company restructure a position has become available to work in a team of Assessment and Advice Workers in the assessment and signposting of clients experiencing homeless clients with high support needs to relevant support services in the borough.

Candidates for this role will need:

- Extensive housing knowledge and knowledge of the entitlement homeless clients have under different housing laws/ acts

- Experience of working with the homeless

- Experience of working in a homeless assessment capacity

- Resettlement experience and knowledge of housing options

+++ DBS within 12 months of issue or on the online update service +++

Candidate duties:

- Offering advice and guidance on housing and resettlement related issues to clients accessing the service

- Overseeing casework delivery to clients

- Presenting clients with housing options

- Assisting clients to obtain their welfare, housing and related rights

- Referring clients on to relevant specialist support agencies for their needs

- Accurate recording of data into CHAIN

- Liaising with external agencies on behalf of clients

If you are interested in this position, please contact us immediately.

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

Be part of something amazing

We are looking for an organised and creative individual to join our service supporting Unpaid Carers in Lewisham to improve their health and wellbeing, and access support that meets their needs.

The team works with unpaid Adult Carers, Young Adult Carers and Young Carers and you will carry out home visits and community meetings, complete assessments, co-produce support plans, and develop effective relationships with Unpaid Carers, families, and professionals. You’ll build on your local knowledge to signpost and facilitate access to support services, including financial and benefit advice, housing, health and safety home systems, and leisure and social activities.

To facilitate group work, you will plan and deliver a programme of events, groups, activities, training and workshops. You’ll need to research and book trainers, venues, activities and resources, negotiate value for money, promote the calendar of events and manage bookings. The sessions will offer opportunities for Unpaid Carers to meet with peers, develop confidence, learn new skills, reduce social isolation, and improve their own wellbeing.

Applicants should have relevant personal or professional experience of working with Unpaid Carers and/or vulnerable adults or children in a social care, health, education or voluntary and community sector, as well as experience of planning and delivering a programme of group work.

You’ll need a practical understanding of barriers faced by Unpaid Carers, and an awareness of cultural differences and access to services. You should be an excellent communicator and able to motivate and empower others.

This is a full-time role. Driver and own car essential.

You can make a difference.

We offer our employees:

· Inclusive values-based environment

· Competitive remuneration package

· Workplace pension scheme

· Generous 31 days annual leave entitlement plus bank holidays

· Opportunities for hybrid working

· Benenden Health Care

· Death in Service Benefit

· Cycle to Work Scheme

· Employee Supported Volunteering scheme

· Development opportunities

· and more

Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.

Please either submit your CV with a short covering note or visit our website  for full details.

Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, and see these differences as an asset, as they improve our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion, and celebrate diversity across our organisation and within communities.

Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.

Make a difference

This is an exciting opportunity to join our new service supporting Unpaid Carers across Lewisham to improve their health and wellbeing, and access support that meets their needs.

The team works with unpaid Adult Carers, Young Adult Carers and Young Carers, completing statutory and holistic assessments to understand people’s individual circumstances and level of need. You will carry out home visits and community meetings, co-produce support plans, and develop effective relationships with Unpaid Carers, families, and professionals.  

You’ll build on your local knowledge to signpost and facilitate access for Unpaid Carers to support services, including financial and benefit advice, housing, health and safety home systems, and leisure and social activities. You will also support the development of escalation plans so that Unpaid Carers are prepared for unforeseen circumstances that would impact negatively on ability to care.

Applicants should have relevant personal or professional experience of working with Unpaid Carers and/or vulnerable adults or children in a social care, health, education or voluntary and community sector. You’ll need a practical understanding of barriers faced by Unpaid Carers, and an awareness of cultural differences and access to services. Experience of working in mental health or dementia services would be an advantage.

You should be an excellent communicator and able to motivate and empower others. This is a full-time role.

Don’t wait. Apply today!

We offer our employees:

• Inclusive values-based environment
• Competitive remuneration package
• Workplace pension scheme
• Generous 31 days annual leave entitlement plus bank holidays
• Opportunities for hybrid working
• Benenden Health Care
• Death in Service Benefit
• Cycle to Work Scheme
• Employee Supported Volunteering scheme
• Development opportunities
• and more

Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.

Please either submit your CV with a short covering note or visit our website for full details.

Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, and see these differences as an asset, as they improve our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion, and celebrate diversity across our organisation and within communities.

Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.

JOB DESCRIPTION

As we have launched our ambitious 5-year strategic plan this post will play a key role at Greenwich Students’ Union in supporting students to stay and succeed at university.

GSU Advocacy and Policy Team is leading an award-winning outreach project that seeks to support students to stay and succeed at Greenwich. A team of part-time student staff call 1000’s of students each term, supporting them to navigate University life, services and GSU. This role will support the award-winning team to deliver proactive supportive calls to students.

In this post you will :

• To supervise the retention calling project staff
• To support with escalations for students experiencing difficulties
• To spot trends in student issues and assist with reporting

We’re looking for an enthusiastic candidate who has an interest in supporting our students to become their best.

You don’t have to come from a higher education background, but you should have an interest in supporting students to succeed.

This role sits within the Advocacy and Policy Team and focus on making 1-1 timely interventions to support students to succeed as well as identifying broader trends in student behaviour to inform our strategic approach to services and support.

Duties and Key Responsibilities

This post holder will be part of the Advocacy and Policy Team and will be expected to contribute to the department’s wider objectives and planning.

Delivery of Outreach

• Coordinate the team to deliver outbound phone calls and taking inbound calls in a call centre model, including opening and closing
• Ensure that the quality of personal outreach delivery is consistent and in line with the agreed scripts and conversation structures to support students
• Ensure the team provide excellent customer service to students, at all times seeking to support students’ needs appropriately, clarifying information and providing appropriate solutions
• Support other retention and wellbeing initiatives throughout the year

Supervision

• Support with training and development of student-staff team
• Support with the scheduling of shifts, monitoring of attendance and submitting of payroll
• Undertake 1-1’s with student staff, identifying additional support

Signposting & Monitoring

• Keep accurate records of all calls and student outreach in line with provided data tools
• Support callers to identify potential concerns from students and signpost students to the most relevant support pathway
• Closely monitor for any safety or safeguarding concerns from students, and support with escalations
• Support with the analysis of issues and regular reporting as directed

Personal Learning and Responsibility

• Undertake all training and development as required within the role
• Take responsibility for personal learning and development

General Responsibilities

• Represent and be an ambassador for GSU.
• Be flexible and carry out other associated duties as may arise, develop, or be assigned in line with the broad remit of the position.
• Maintain and improve competencies through continuous professional development.
• Abide by organisational policies, codes of conduct and practices.
• Support and promote liberation, diversity and equality of opportunity in the workplace.
• Treat with confidentiality any personal, private, or sensitive
• information about individual organisations and/ or clients or staff and Project data.
• Actively seek better ways to assist GSU in its effort to become a more sustainable workplace.
• Any other duties commensurate with the accountabilities of the post.

PERSONAL SPECIFICATION

Experience

• Relevant experience working in a customer or support service-aligned role
• Experience of time management
• Experience of working well within a team to achieve targets
• Experience drafting reports with an eye for detail.

Knowledge

• Clear communication skills, particularly over the phone and by e-mail
• Ability to troubleshoot difficult situations, and deal with them calmly, efficiently, and effectively.
• Sensitivity and understanding for others, utilising active listening skills
• IT skills at a level that supports logging of data, email, internet, and database.
• Time management and organisational skills.
• Ability to engage with new people and build rapport quickly.
• Self-motivated with the confidence to work alone but can also work co-operatively and flexibly as part of a team.
• Ability to stay focused and efficient in the face of changing priorities.

Education/Training

• No specific qualification is required, but evidence of recent continuing professional development in a professional area relevant to the post is required

Essential Personal Attributes and other requirements

• A role model who promotes high standards of ethics, integrity and honesty.
• Able to travel between campuses on occasion. Mainly based at Avery Hill – free inter-campus bus service available.
• Works well in a team with a flexible approach to work.
• An ability to apply awareness of diversity issues to all areas of work. Commitment to the values and ethos of GSU

Visa Requirement

Please note that the successful candidate will need to have the right to work in the UK. GSU is unable to sponsor an employment visa for this role.

About the role:

As a Resettlement Worker and Domestic Abuse Specialist, you will work in person and remotely with clients who have support needs, in particular, those who are survivors of domestic abuse. In conjunction with other members of the Partnership, you will support our clients to engage with services and find accommodation solutions. You will work in a person-centered way to get the best prevention, relief and support outcomes for the client.

Main duties:

• To work with clients with support needs, to engage with their prevention, relief or advice goals by; Agreeing with them a support plan to deliver the actions identified in the Personalised Housing Plan. 
• Undertaking specific short term interventions to progress a client’s prevention or relief goals, including providing advice and support to enable individuals to improve their health and wellbeing. 
• Providing advice and signposting to support clients to access relevant housing and wider support services. 
• Working in partnership with RMG Caseworkers to deliver holistic housing and support service. 
• Providing support to clients to access private rented and supported accommodation options. 
• Referring to specialist internal and external support services as appropriate, including health, addiction and employment services.

General responsibilities:

• With your line manager, to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage and the HSS Partnership. 
• To participate in internal/external meetings as required, and attend training events, conferences and other functions as necessary. 
• To participate in regular supervision, reflective practice and annual appraisal, and help in identifying your own job-related development and training needs. 
• To ensure that all The Passage and Partnership policies and procedures are being adhered to, particularly those relating to Health and Safety, Code of Practice Data Protection and Confidentiality. 
• To contribute to the effective implementation of The Passage’s Diversity and Equality Policy. 
• To at all times undertake your role in a professional manner maintaining a high quality standard of work, and to always work in accordance with the aims, values and ethos of The Passage1 and the Partnership. 
• Undertake any other duties that may be required which are commensurate with the role.

Desired experience:

• Experience of face to face working with vulnerable or socially excluded adults. 
• Experience of working collaboratively with voluntary, statutory and private sector agencies. 
• Experience of assessing client needs and delivering psychologically informed interventions to ensure client needs are identified and met. 
• Experience of working within a team to achieve strong and effective relationships with others to achieve organisational aims and objectives. 
• Experience of working in a day centre, hostel or resource Centre environment.

Desired knowledge:

• An awareness of the issues that face street homeless and vulnerable people. 
• A basic knowledge of the main housing legislation and housing options, relating to homeless and vulnerably housed people. 
• Knowledge of the skills and attitudes needed to support clients within a psychologically informed framework. 
• A working knowledge of the main welfare benefits in the UK. (Desirable) 
• Knowledge and understanding of safeguarding procedures.

Above all we are looking for inspiring and committed individuals who have a genuine desire to support people, and to help them to rebuild their lives.

We are looking to recruit a Prevention and Postvention Therapeutic Practitioner to enhance our existing team at our registered charity - Jacob Abraham Foundation. 

We are seeking a dynamic and empathetic individual with a wealth of knowledge and experience in working with mental health and working/supporting service users with suicide intervention and prevention.  Experience in working with clients with suicide ideation, along with a therapeutic skillset or experience in therapeutic support / and or, practitioner level competence preferred. Experience in working with individuals with drug/alcohol use is desirable.

As a service, we primarily offer suicide intervention and bereavement support, both 1-1 and group sessions, along with community training. As a Therapeutic Practitioner, you will be providing a preventative, person centred intervention and safety planning support system to people accessing the service who may be experiencing suicide ideation, engaging in suicide behaviours and/or individuals bereaved through suicide.

The service we offer is 1-1 person centred and tailored to the individual based on level of intervention they need, sessions can be held where the clients feel comfortable ie, park / coffee shop /our wellbeing centre / online or telephony. Knowledge of safety planning is essential and signposting service familiarity would be beneficial.

Ability to multi-skill across prevention and postvention therapy is necessary. The role is best suited to an individual with counselling/therapeutic qualifications and/or a registered mental health nurse. Accreditation to recognised affiliated bodies is required.

Diaries and client lists are managed by the individual therefore a high level of professionalism, organisational and time management skills are required.

What you can expect from us:

We are offering a competitive salary starting at £28,000.00 ranging to £32,032.00 FTE (depending on level of qualification) additional expenses paid where incurred.

· This post is pro-rated to a 30 hour working week Mon-Fri.

• 25 days annual leave, plus Bank Holidays.
• Laptop and mobile phone
• A contributory pension scheme: Jacob Abraham Foundation will contribute the equivalent of 3% of your annual salary.
• Clinical Supervision
• Annual and ongoing training
• Annual enhanced DBS check

Jacob Abraham Foundation is committed to encouraging equality and diversity in the workplace.  We strive to be a diverse and inclusive place to work. You will be joining a team where individual differences are recognised and valued. 

To be considered please submit a CV and Supporting Statement/Expression of Interest 

Interviews will be conducted on a rolling basis until the post is filled at our wellbeing centre – Unit 1, Block A, Regents Court, Nettlefold Road, Ocean Park, Cardiff, CF24 5JQ.

This post will require an Enhanced DBS check to be processed for the successful applicant.

Wellbeing Hub Navigator - Mental Health

Birmingham

£23,400 FTE (£18,720 pro rata)  

Hours: 30 hours per week

Contract: 9 months Fixed term 

Are you an empathic individual, who can listen to people’s concerns and help to provide support? 

Are you respectful, mindful and trustful?

Are you ready to make a difference? 

It takes a special kind of person to be a Wellbeing Navigator with our client; someone who has patience and an empathic nature, who is reliable and dedicated and above all, has a desire to help others.

Over the past couple of years, we have all started to understand mental health and, as an organisation, are proud of the essential work that they do and appreciate the extra mile that their staff go to.

As one of their valuable Bullring Wellbeing Hub Navigators, you will be on-hand to provide advice and signposting and offer an important listening service to those in need. You’ll create and deliver a variety of informative and enjoyable sessions and events that support wellbeing and encourage people to join relevant groups. You’ll love meeting new people, providing a welcoming atmosphere for those who attend the Hub and will be able to identify if there are events / groups that would be beneficial to support visitors. You’ll be part of a small, friendly team who ensure the public have access to vital information and that it reaches the most vulnerable people, many who wouldn’t usually reach out for support or help for mental health support. They’re looking for a communicative and confident individual, who feels at ease liaising with external community partnerships. 

With experience of working in the mental health field, you’ll know how to help people be in control of their lives and will treat everyone with dignity and respect. You’ll have a good understanding of the Equality Act and will be able to demonstrate a positive attitude to those who have experienced mental health difficulties.

With patience and compassion, you’ll be making a difference in people’s lives; it’s not everyone that can say their work has a positive impact on individuals and the community. This is a rewarding opportunity with a great team, and we can’t wait to see you succeed and help others to grow! 

Benefits include an attractive defined contribution pension scheme, Paycare which offers employees affordable cover for a range of healthcare treatments; Employee Assistance Programme which includes free counselling and a comprehensive training programme. 

Their people are key to the success of the organisation, and they are recognised as both Mindful Employer as well as achieving gold standard success in Investors in People. 

They welcome applications from people who have experienced mental health difficulties. 

Closing date for applications: Sunday 19 May 2024 

Interviews to take place on Tuesday 28 and Wednesday 29 May 2024 

This role is a hybrid role within the Children and Families Team which is part of the Wiltshire Domestic Abuse Service, providing support to children and young people that have witnessed or experienced domestic abuse.

The Children and Young Persons Triage Advisor will act as the gateway for all children and young people referrals to the Wiltshire Domestic Abuse Service. Working within an experienced and established team, the Children and Young Persons Triage Advisor will:

- Triage referrals, with a particular focus on children and young people who have witnessed or experienced domestic abuse.

- Conduct risk assessments and offer immediate safety planning advice.

- Respond to safeguarding concerns.

- Signpost victims and professionals to other support agencies where appropriate.

- Provided early intervention support to children and young people as part of triage and welfare calls made.

- Offer specialist domestic abuse advice and support to professionals.

- Making welfare calls to victims who are waiting to start structured support.

- Support as required with co-facilitating in our children and young persons group work provision

In addition, the role requires the building of effective relationships both internally within the Wiltshire Team and externally, supporting a multi-agency approach.

Main Duties and Responsibilities:

Working within the agreed policies, principles and codes of practice of FearFree, the post holder will:

Working with children and young people and risk management:

• Provide a victim focused service, with an understanding of the impact of trauma on children and young people.
• Demonstrate specialist knowledge and understanding of domestic abuse and how this may impact on the children and young people and their wider family unit.
• Provide advice, guidance and support to children and young people who have witnessed or experience domestic c abuse.
• Assess, manage and review risks to service users, colleagues and self, including the use of the dash risk assessment tool and SOAG.
• Make safeguarding referrals where appropriate: including to Children’s Social Care, Adult Social Care, Mental Health crisis teams and MARAC.
• Work directly with individuals or groups as agreed with the Team Manager.
• Safeguard the health and welfare of the children and young people and their families.
• Respond to emergencies and crisis situations including supporting a service user to access a place of safety if appropriate.
• Manage and support service users by telephone with low to medium support needs in line with the agreed values and aims of the service.
• Support as required with co-facilitating in our children and young persons group work provision
• Act as duty worker as part of a rota system. Duty shifts take place in the Trowbridge Office on weekdays between 9 and 5pm.

Team working 

• Offer professional advice and support to multi-agency partners.
• Feedback to the Team Manager, Wiltshire Service Manager and/or other Support Workers any information related to the service users support needs or risk issues, and progress on support tasks.
• Work effectively in partnership with multiple statutory and voluntary agencies to enhance service delivery, safety and safeguarding.
• Contribute to effective team working with a flexible and pro-active approach, including cover for other team members’ holiday and sickness.
• Work closely with other agencies, to network with, make referrals to and maintain good relationships with, and be able to disseminate information appropriately.
• Communicate with other staff, as well as the Team Lead and Wiltshire Service Manager, issues related to activities and work undertaken.

Administrative duties 

• Help provide a responsive support service with a high quality of customer care.
• Answer the telephone and take messages and referrals, take action on messages and referrals and provide a triage service for all children and young people referrals.
• Assist in the referral process and children and young people follow up calls, contacting other agencies and helping to arrange appointments.
• Assist in the assessment and identifying children and young people for priority allocation
• Update written and computerised records with accurate clear information to deadline, including maintaining details of any special needs required by service users.
• Assist with monitoring and evaluation policies and procedures and producing reports.

Additional tasks and responsibilities:

• Ensure personal safety for self, other staff and service users at all times
• Participate in personal training and supervision opportunities and attend team meetings.
• Carry out other tasks appropriate to the post, which may be identified as the service develops and as agreed with the Team Manager and Wiltshire Service Manager.
• FearFree is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

For a full job description/person specification and to apply, please follow the link provided on this website. There is no specific closing date for this role and this vacancy will close once a suitable candidate is found, so early applications are encouraged.

FearFree is committed to encouraging equality and diversity in the workplace.  We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued. 

Advocate

After a strong period of growth and additional funding, we now have an opportunity for an experienced Advocate to join team!

You will focus on carrying regular outreach across Leeds, along with working with local partners, services and third sector projects to find Gypsies and Travellers in the Leeds area. Outreach will cover roadside camps, private yards and people in homes.

This role and project represent the first step in working with Gypsies and Travellers in Leeds.

Position: Advocate

Location: Leeds/hybrid (work will include delivering outreach across Leeds)

Hours: Full-time, 35 hours per week

Salary: £24,829 per annum pro rata

Contract: initial 12-month contract with possibility to extend subject to funding

Benefits: The provision of workplace wellbeing support and activities, hybrid working where the role allows, flexible working and a range of family friendly policies and free parking.

Closing Date: 17th May 2024

The Role

You will be working holistically to support the community with a wide range of needs having a focus on members with complex needs and with families who require educational support. You will be helping members to develop the necessary skills to self-advocate through providing information, signposting and support.

Duties and responsibilities include:

• Advocacy - to provide members with daily accessible and equitable advocacy appointments. Topics may include welfare rights and entitlement, housing rights and support, health and wellbeing including mental health and equalities and justice
• Project and administration management
• Risk Management, to ensure good management within all the work particularly that all activities are risk assessed, safe and inclusive and follow processes and policies
• Partnerships, including building and maintaining a wide network of partner and services in support of advocacy delivery and community development

About You

We are looking for someone with knowledge of relevant legislation and rights, for example in relation to housing, welfare, family, health and equalities

You will have experience of working with:

• Groups or individuals experiencing exclusion and the barriers they face when accessing services
• Vulnerable people
• Safeguarding frameworks – making decisions and sharing information

About the Organisation

You will be joining a vibrant and brave grassroots organisation led by Gypsy and Traveller people in West Yorkshire. This is an established and award-winning civil society organisation with a national profile.  Recognised as being innovative, brave and creative.  The overall aim of the charity is to improve the quality of life for Gypsies and Travellers through addressing inequalities in homes, health, education, and employment, financial and social inclusion. There are a number of community-facing and strategic projects to achieve aims including advocacy, community development and youth work.

You may also have experience in areas such as Outreach, Community Outreach, Community Outreach Worker, Community Outreach Advocate, Community Outreach Support Worker, Community Outreach Support, Community Advocate, Advocate, Advocacy, Advocacy Worker.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Hostel Support Worker

Position Available: 2 Support Workers

Shift Pattern - 11-week rolling rota including weekends:

Early Shift: 7:30 am - 3:30 pm

Late Shift: 2:30 pm - 10:30 pm

Appointment Shift: 9:00 am - 5:00 pm

Length of Assignment: Minimum 3 months

Location: 50-bed hostel in Vauxhall

Pay: £14.40 + holiday pay = £16.14 per hour or £18.00 via umbrella company

Description:

We are currently seeking dedicated and compassionate individuals to join our social care client's team as Hostel Support Workers. This position involves providing vital support to individuals with complex needs, including substance misuse, mental health difficulties, and criminal justice issues. Our clients, both men and women, often come with their faithful companions, and we accommodate a few dogs in the hostel.

Responsibilities:

• Key-working and case management for a caseload of 5 to 10 clients.
• Providing individualised support and guidance to residents, addressing their specific needs and challenges.
• Facilitating group activities and workshops within the communal spaces.
• Conducting regular check-ins and assessments to monitor progress and ensure the well-being of residents.
• Collaborating with external agencies and resources to offer comprehensive support services.
• Signposting clients to relevant programs and resources for their personal development and empowerment.

Requirements:

• Previous experience working with vulnerable populations, particularly those with complex needs.
• Strong understanding and sensitivity to issues related to substance misuse, mental health, and criminal justice.
• Excellent communication and interpersonal skills.
• Ability to work effectively within a team and independently.
• Flexibility to work varying shifts, including evenings and weekends.
• A passion for supporting individuals on their journey towards independence and self-sufficiency.

Benefits:

• Immediate start with a minimum of 3 month's work.
• Opportunity to make a meaningful impact in the lives of vulnerable individuals.
• Dynamic and supportive work environment within a well-equipped facility.
• Professional development and training opportunities.

If you are committed to making a positive difference in the lives of others and are ready to take on this rewarding challenge, we encourage you to apply ASAP!

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

Behaviour Consultant

Hours: Full Time (37.5 hours) Permanent

Location: Kent

Salary: £45,000 (unqualified) and £48,000 (qualified BCBA/UKBA(cert))

Sector: Charity, Health & Social Care, Learning Disabilities & Autism

Scope of the Job

This is an exciting opportunity for a passionate and dedicated behaviour consultant to support multiple people across Kent to live, love, thrive and belong. Supporting people in their own homes, you will have experience supporting people with a learning disability, autism, and mental health conditions who have also experienced trauma.

About Us

SeeAbility is a specialist registered charity with a 200-year history supporting people who have autism, physical and / or learning disabilities and visual impairment.  The values or the organisation promote personalisation and inclusion; with a strong focus on helping the people we support learn skills that will bring them greater independence.

Our Culture

The most important thing to us is making a difference to the people we support. Breaking down barriers and obstacles in a way that enables them to lead an active life with experiences and outcomes that creates a high-level quality of life. 

The role as the Behaviour Consultant Lead will be to:

• Work closely alongside our support teams to conduct comprehensive assessment, intervention, and evaluations over the long term, developing positive behaviour support plans that enable therapeutic support to be delivered within a Positive Behaviour Support (PBS) framework. 
• Deliver PROACT-SCIPr-UK® training to our support teams. 
• Coach our support teams how to deliver excellent support, using approaches such as Active Support. 
• Support the team to develop skills in monitoring and evaluating outcomes, for example using the Periodic Service Review.
• Support the business development team with new referrals, ensuring that we are working within our defined model of support and developing that model to meet new needs where appropriate.
• Work with the families of the people we support to continue to build open, honest, and transparent working relationships.
• Ensure that your work is always delivered through a trauma-informed lens, upskilling the team around you to consider the impact of trauma on their practice.

Our Clinical Assessment & Intervention Team (CAIT)

Led by a Board-Certified Behaviour Analyst and UKBA(Cert), we have highly specialised team of clinicians, including rehabilitation workers for the visually impaired and behaviour consultants. We assess functional vision and test for cerebral visual impairments, which can often be an overlooked establishing operation for behavioural challenges. As well as direct assessment and intervention to work to increase people’s opportunities in life, we train our support teams to meet the people we supports’ unique needs.  Our team members are committed to joint working with families, support teams and our NHS and local authority colleagues to achieve the best outcomes for the people we support.

We work as partners with the residential or supported living teams to build plans that are accepted, operationally achievable, generalisable, and sustainable. 

Your experience & personal characteristics 

As you will be working with people in their own homes, residential and group supported living services, you must be confident engaging with diverse groups of people, family members and multi-agency professionals.  You need to be passionate about equality and equity, being able to see the potential for improvement and knowing how to guide the person we support and their team to achieve the best. You will already have experience working directly with people who have learning disabilities, autism, mental health conditions, multi-sensory impairments, and people who may present behaviours that challenge.  You will be fluent in the use of applied behaviour analysis to devise ways that are simple but effective to measure baseline and on-going development.  You will be able to support our teams by putting plans into action through your direct modelling.

Your qualifications

This position requires a minimum requirement of a Bachelor’s degree in Applied Behaviour Analysis or a related field (such as Positive Behaviour Support) with at least two years of applicable experience; or Master’s degree in Applied Behaviour Analysis, with one year of professional experience. 

Candidates wishing to work towards their BCBA or UKBA(Cert) qualification will get their supervision as part of this role.

Your extraordinary opportunities

• Leadership development academy and talent programme for the next steps in your career

• Fully paid essential training

• Annual excellence awards

• Long service awards and recognition

• Quarterly 1:1s: Opportunity to discuss your progress and your future

Your work-life balance

• 28 days holiday (incl. bank holidays), increasing to 36 days with long service (1 extra day for each year of service)

• Life events - Time off when you need it most

• Flexible working - We are up for anything that works for your team and the wider organisation

Your money goes further

• Discounts and cashback at hundreds of shops, restaurants and activities

• Eligible for Blue Light Card discounts

• Save 10% on monthly bus travel

• Pay reviews and commitment to pay competitive rates

• Employer contributory pension scheme - Support and tools to help you make the right decisions about your future

• Paid DBS and renewals

• Season ticket loans

• Discounted mobile phone options

Your wellbeing counts

• Life assurance of 2x annual salary

• Free 24/7 employee assistance programme for advice and support

• Free eye care vouchers

• Discounted gym membership

#MadeWithCare

Job Title: Administrator/Receptionist

Salary: £22,011

Hours: Full-time or Part-time (We are open to job-shares)

Location: Tyseley, Birmingham

About this role

This role is a pivotal one in Central England Law Centre as we strive to deliver excellent service to our wide range of clients from the local community in Birmingham.

The receptionist/administrator is the first point of contact for all clients whether they visit in person, send an email or contact us by phone.  The person will also be responsible for providing administrative support to our caseworkers whilst overseeing all aspects of the management of the office from coordinating IT equipment, ordering office supplies and ensuring all building maintenance is up-to-date.

The successful candidate will be subject to a basic DBS check.

Responsibilities

• Provide an excellent client focused reception service in person, by email and phone
• When required, provide general signposting information to clients
• Ensure that all records are kept up to date and files are maintained to a high standard
• Provide reports from Law Centre data sources as required
• Maintain asset logs of Law Centre equipment and identify equipment needs
• Coordinate IT issues with our external IT support
• Ensure building maintenance is up to date

Person Specification

Essential

• A demonstrable commitment to social justice and a commitment to and understanding of the aims and objectives of the Law Centre.
• The ability to work sympathetically and effectively with a wide variety of staff, volunteers, partners, and clients
• A non-judgemental attitude 
• The ability to communicate effectively and sensitively
• An understanding of the importance of confidentiality
• The ability to get on with people and be polite under pressure and to work co-operatively as part of a team

Desirable

• Knowledge of the work of Central England Law Centre or similar social justice organisations
• Experience of case management systems
• Experience of operating a telephone switchboard
• Experience of working with the public and in a busy and demanding environment

About CELC:

A fairer, more just society in which an understanding of rights and their power is embedded within communities.

Central England Law Centre is the UK’s largest Law Centre. Our size enables us to provide legal expertise across eight different areas of social welfare law including: discrimination; employment; health and social care; housing; immigration and asylum; public law; and welfare benefits. This means that we can offer services that can address all of the interconnected problems people face in their everyday lives.

What we offer: 

•  37-hour working week;
•  Flexible working hours and a hybrid working arrangement;
•  28 days holiday (rising by 1 day per year of service to 35 days after 5 years of service) plus 8 statutory days;
•  Pension scheme membership;
•  Access to an employee assistance programme;

We invite interested candidates to download our Recruitment Pack for this role from our website.

Closing date: 12pm on the 17th May 2024

Interviews will be held in week commencing: 20th or 27th May 2024

The Talent Set are delighted to be working with Parkinson’s UK to find their new Celebrity Lead.

Parkinson’s UK offer hybrid working a minimum of 2 days per week from their London office.

In this role, you take responsibility for developing new and existing relationships with our celebrity supporters and their agents, stewarding their journey with the charity and making them strong and dedicated advocates across our strategic priorities. You’ll bring creative and proactive ideas ensuring we’re prioritising requests to maximise the potential of our high profile supporters.

Key Responsibilities:

· Implement and own our celebrity strategy and individual stewardship plans to support this, resulting in highly committed and engaged high profile supporters.

· Lead on outreach and negotiation with new, potential supporters for charity activities.

· Manage and prioritise requests for VIP support from across the charity ensuring that they are aligned with our strategic aims.

· Be the first point of contact for celebrities looking for support, signposting them within the charity or acting as intermediary for confidential requests.

· Take responsibility for the management and development of the Celebrity Officer.

· Work with colleagues across the charity to maximise our celebrity supporters across all communications channels, highlighting new opportunities as they arise.

· Make sure that our celebrity supporters are well briefed and up to date with key messages.

· Ensure that our celebrity activity is tracked, reported and evaluated to show the value they bring to the charity.

Person Specification:

· Extensive experience of working strategically with celebrities and their management teams.

· Creative and proactive approach to celebrity engagement and ongoing stewardship.

· Negotiation and persuasion skills to ensure that high profile supporters understand why we’re the Parkinson’s charity to support.

· The ability to build and maintain relationships with discretion and sensitivity.

· Understanding and awareness of the GDPR when handling personal data and information.

· Working understanding of PR and social media to amplify opportunities.

· Excellent attention to detail, organisational and communication skills.

· Ability to prioritise your workload and support your team members to do the same in line with organisational priorities.

· Experience of operating in a modern digital workplace, including using digital tools (and what is needed from the role) to work collaboratively and productively.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

About Hammersmith, Fulham, Ealing and Hounslow Mind

This is an exciting opportunity to join and support a fast growing and dedicated team supporting the wellbeing of communities across West London.

We’re here to make sure that everyone suffering with a mental health problem gets the help they need to recover. We listen, support recovery, fight stigma and work with partners to take action. We provide services for adults, children and young people, signposting for everyone and training and consultancy for employers.

Job Purpose

This role sits within our Adult Services, across Hammersmith, Fulham, Ealing, Hounslow. You will be responsible for the operational delivery and service development, of a portfolio of services. Namely (but subject to change):

• Safe Space Community
• Safe Space ED
• Hounslow Helpline
• Nova Roots (Forensic Community Hub)

One large service you will be responsible for is our crisis alternative service – Safe Space - which is a tri-borough out of hours service providing a safe and welcoming space for people who are feeling distressed and experiencing crisis. The service operates 365 days a year from 12:00(midday) – 11:30pm across all of our boroughs. You will be responsible for managing peripatetic teams: we currently have 3 in person Safe Spaces and based in 3 A&E.

Staff within the service will provide person-centred, practical and emotional support, face to face or via telephone on a one-to-one or group basis to individuals experiencing mental health crisis.

The objectives of the service include:

• To improve the mental wellbeing of people experiencing mental health crisis in HFEH.
• To provide support to clients accessing the service- for instance: signposting, de-escalation, planned wellbeing activities etc.
• To contribute to an improvement in individual mental wellbeing.
• To remain a source of independent support for all clients.
• To treat service users with respect, dignity and personalised support
• To raise awareness of mental health services available with the goal to improve long term mental health and reduce social isolation
• To increase self-management skills of those accessing the service
• To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis.
• To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual.

The Role

The role of the Crisis Alternative Service Manager will provide operational management, mobilisation and service development of all Crisis Services within Adult Services. The ideal candidate will have experience of mobilising and developing high quality, large services. In addition to managing and supporting staff working within challenging environments and experience of working with challenging behaviour and complex needs. The Service Manager will hold all operational risk.

Excellent organisation and decision-making skills are essential for this role, as it requires being able to manage time effectively to meet tight deadlines and work unsupervised during evenings and weekends. You will also be required to be rostered into the on-call rota.

The Crisis Alternative Service Manager will be required to work collaboratively with the Director of Adult Services and will be proficient at communicating effectively with staff at all levels, a wide range of key stakeholders and service users. They will ensure the service is well resourced from a staffing perspective and embed high-quality operational plans and processes.

They will be responsible for the delivery, progression and continual improvement of the service. They will have responsibility for ensuring Crisis Services operate in line with organisational H&S processes and procedures, HFEH Mind policies and CQC requirements.

Key Responsibilities

For full list of responsibilites, see attached job description

• To oversee the management of the Crisis Alternative Services and other services, in line with organisational values and service quality expectations.
• To ensure all risks are recognised and mitigated in line with the serious incident and safeguarding policies.
• To ensure safe working and risk management
• To ensure feedback is provided on risk mitigation through serious incident reports.
• To continually drive enhancements to operational effectiveness and maximise outcomes against targets (key performance indicators)
• To complete audits and high quality reports for senior internal and external stakeholders
• To interpret performance and impact data for crisis services and be responsible for reporting against service targets
• To provide effective line management supervision to Team Managers and Support Workers
• To collaborate with the Director of Adult Services and the Head of HR to deal with performance management/disciplinary issues confidently and effectively in accordance with organisational policies and procedures.
• To mobilise the crisis services in line with agreed project plans and ensure they are promoted and marketed well.
• To pro-actively develop relationships with external stakeholders in order to improve and develop crisis provision for people with mental health needs.
• To develop robust referral routes and pathways into the service with both statutory and non-statutory bodies.
• To ensure excellence in the recruitment, training and ongoing support of staff and volunteers where applicable.
• To support the Team Managers to ensure adequate and appropriate staffing at all times within the service.

Person Specification

For full person specification, see attached job description

• A minimum of three years managing a crisis service or similar setting with high complexity and high incident rates
• Experience of managing and mitigating risks
• Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
• Understanding of how to report and mitigate risks
• Understanding of suicide prevention
• Understanding of trauma informed care
• Understanding of mental health and safety planning
• An understanding of CQC requirements for mental health
• Managing services for vulnerable people in a service delivery organisation.
• Excellent people and project management skills and significant experience of supporting and managing staff.
• Experience of working in the voluntary sector and/or statutory services
• Experience of motivating, developing and training staff
• Experience of creating and implementing safety and risk policies and procedures.
• Successful track record in planning and project management.
• Understanding of the principles of ensuring safe service provision for people at risk and how these are put into practice.
• Knowledge and understanding of the relevant statutory authorities including NHS and social care.
• Excellent communication skills and able to communicate effectively to a variety of audiences.
• Commitment to service user involvement and able to work with service user groups to develop this. 
• Strong organisational skills and able to take control of own workload and meet deadlines.
• Ability to work independently with minimum support.
• Confident in challenging poor performance assertively, constructively and successfully.
• High professional standards and the ability to communicate these clearly to others.
• IT literate to aid communication and analysis of data.

Desirable

• Mental health registration (nurse/doctor/therapist etc)
• Mental health qualification
• Has a full driving licence and use of own vehicle (desirable, not essential. Work related mileage will be paid)
• Experience of working with databases such as Views, IAPTUS, Rio and Python
• Project management qualification

We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

Post is subject to an enhanced DBS check