Starting point jobs
The Tenovus Macmillan Welfare Benefits Administrator Role
We’re excited to lead a pan-Wales Financial Health and Wellbeing Service funded through our Macmillan partnership to directly help people with a cancer diagnosis and a recruiting Administrators.
With your expert admin skills and experience you’ll be able to apply them within the cancer community at a crucial time for these individuals as an Administrator in this Service and join us for a 3 year Fixed Term contract.
We’ve full time hours available (35 per week) and are open to part time working or job share opportunities for the right candidates.
Cardiff Head Office working a minimum of one day a week is required. We support flexibility and home and hybrid working options supported with Head Office working welcomed.
You'll need to be available to attend a Cardiff Assessment Centre week commencing 20th April for a 1st June start date.
The Tenovus Macmillan Welfare Benefits Administrator Role Details
An important and meaningful office admin role keeping the wheels turning for this Advice service when it comes to all thing’s admin, processes and procedures. It’s not just any admin role doing data entry and computer work but very customer focused too and involving phone work. It’s a varied, busy and meaningful admin job so is something you may relish if you match our values, can work in a busy office team environment and have the admin skills to be a top performer.
What’s key is our service user customer experience is slick, professional and personable and our Advice service have the important admin support required.
You’ll have an instant impact as you represent the Advice service often being the person that takes the first call, referral or enquiry into the service from someone affected by cancer. This may be from a cancer medical professional or someone going through cancer personally at any point from diagnosis. This means our administrators are professional people, they get the important information right from the outset and handle sensitive calls and communication with care and understanding showing resilience and reliability.
You’ll work in an organised way on IT systems and capture information on spreadsheets, scanning forms, inputting data, sending forms and calling our cancer service users with updates and collecting key information from them. It means as a first point of contact, you’re an independent and sensible thinker who has focus and confidence and can adapt to the type of work needed.
It’s a busy, involved and varied role where you’ll work as part of a team, responding to the workload and keeping focus on shared goals and adapting to priorities.
The role requires a minimum weekly attendance at our Cardiff Head office where you’ll work closely with team members, meet and greet visitors, handle post, receive and make calls and perform admin duties. Whilst you can have an option to work from home a lot it’s important you can commute to Cardiff regularly each week with a higher concentration of office time during your induction and probation period for training and team interaction days.
The Tenovus Macmillan Welfare Benefits Administrator Role Fit
We’re looking for a team player who’s conscientious and takes pride and care in their work. You can comfortably manage a busy workload and change direction when it’s needed whilst remaining calm and able to think independently.
You’re someone who’s spot on in the details, good on computers, has a great phone manner and can glean key information and tailor your communication style. You’ve got common sense and have a logical approach without being phased by tricky things and bounce back well when things are challenging. It’s not just in doing the nuts and bolts of the job but how you go about it that matters just as much.
Making a difference for people affected by cancer is at the heart of what we do. Our values are our guiding principles in how we go about doing that in the way we think, go about work and interact with people and across teams.
Solution solving with a collaborative and open mind, being inclusive and super supportive and team focused means you’ll fit in well. You work in a way that can adapt to dealing with curve balls and know when to ask for help all whilst keeping on top of the day to day and keeping focus on what’s important to achieve our shared goals
If you’re an adaptable and motivated person who’s proud to deliver quality work, has a people focused attitude and is excited to be part of our work we’d love to hear from you.
The Tenovus Macmillan Welfare Benefits Administrator Role Skills
We’d love to see your application demonstrating how your skills or experience match the job role essentials and understand your motivation behind your application and what you’d bring to the team.
To be great in this role you’re skilled with:
- Great customer service capabilities -you treat everyone respectfully, are willing to go the extra mile and help others and you welcome feedback
- Producing well managed and quality work on time – you’re careful and double check your work, manage your own time independently and are results focused to get a job done well within a deadline
- A flexible approach to working – your attitude’s good when there’s pressure to deliver and you adapt to the flow of work recognising where you need to change your focus
- Being collaborative, team and people focused – you know how to deliver great customer service. You work well with your colleagues to help them, listen to others’ ideas and put forward your own ones and demonstrate how you treat customers, so they feel valued
- Solution solving – you’ve a positive and resilient attitude looking for the best options in any situation or challenge things appropriately when coming up with a new idea or have a suggestion
At Tenovus Cancer Care we’re guided in all that we do by our core values. These are: Collaborative, Integrity, Innovative, Respectful and Inclusive. We’re dedicated to making our workplace diverse and inclusive where everyone feels they belong and can be their authentic selves at work. This means that whatever your background you’ll have an equal opportunity with us.
With our commitment to safeguarding the successful candidate’s role is eligible for a DBS check (Adults)
Applying is easy, just click the ‘Apply Now’ button at the top of the page and follow the online process. If you’d like any help with your application or to discuss any adjustments you may need please contact our People Team.
We are here for everyone affected by cancer We offer information, advice and specialist support to everyone who needs it.
The client requests no contact from agencies or media sales.
We are seeking to appoint a Compliance Officer for an immediate start. Reporting to the school's in-house Legal Advisor, you will ensure the school operates in full compliance with all statutory, regulatory, and internal policy requirements, promoting a culture of compliance across all areas of school activity.
This role is initially offered on a one-year fixed-term contract working term-time, plus INSET days and a further three weeks during the school holidays (38 weeks). The role also has part-time support provided by the Compliance Administrator.
Salary circa £63,000 per annum, depending on experience. This is based on a full-time equivalent annual salary of £75,000.
We will be shortlisting and interviewing as applications come in, so early applications are advised. Please note that we may appoint before the closing date.
To apply and find out more about the school and our attractive staff benefits package, please visit our dedicated recruitment page via the 'Apply' button.
Closing date: 9.00am on Tuesday, 21 April 2026.
Interviews: Monday, 27 April 2026.
Diversity – The School is fully committed to the principles of equal opportunity, diversity and inclusion. We have an established and representative staff Equality and Diversity Board to help drive forward positive change. A further Equality and Diversity Committee has recently been formed from our student population.
We are committed to attracting and retaining the very best staff, ensuring that our staff body reflects the diversity of our students and local community. Acknowledging a lack of ethnic diversity within our Support staff community, we particularly encourage applications from Black, Asian and Minority Ethnic candidates for this role. All appointments will be made on merit, following a fair and transparent process. In line with the Equality Act 2010, however, the School may employ positive action where diverse candidates can demonstrate their ability to perform the role equally well.
The School is committed to safeguarding and promoting the welfare of children and young people. All posts are subject to an enhanced DBS, online checks and receipt of two satisfactory references.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About us
Through our Reset Outreach & Referral Service (RORS), we support people in Tower Hamlets affected by drugs and alcohol. Our team takes a harm-reduction approach: meeting people where they are, reducing stigma, and helping them access treatment, health services, and wider community support.
This role is an opportunity to make a real difference—whether you bring experience from substance use services or transferable skills and a passion for supporting people.
The ideal candidate
The ideal candidate is passionate about providing quality support to diverse groups of people in East London. You should have the drive and ambition to support your team to make positive lasting changes in people’s lives.
You might have some knowledge of substance use or transferrable skills from other experiences, like working in fast-paced environments where you had to respond to customer needs. The experience you have can be paid or voluntary and lived experiences of using substances is equally valued.
You should be eager to engage with people about different drugs and alcohol and be understanding of how different barriers can impact a person’s access to services or education. You will live out Providence Row’s values (compassion, respect, inclusiveness, empowerment, and justice) in your approach to your work, as well as operating within a harm-reduction framework.
You are an excellent communicator and can create positive working relationships with a wide range of people. You are active, able to work independently and as part of a team and are experienced in assessing risk in new situations. You are creative, driven, and well organised.
Research shows some people, especially women and marginalised groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.
Benefits
- 27 days holiday plus bank holidays
- Pension scheme
- Cycle to work scheme
- Season ticket loan
- Employee assistance programme
- Access to shopping discounts
- Learning & development opportunities
- Monthly reflective practice
To apply: Please upload your CV with a covering letter detailing how you meet the job specification by 23 April 2026 at 23:30.
Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.
Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.
We tackle the root causes of homelessness to help people get off, and stay off, the streets.



Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role
This role will be responsible for delivering an excellent recruitment experience for all candidates and supporting them through the vital first six months of their journey with Your Place. You will manage all recruitment systems, administration, and relationships with external recruiters, while delivering on improvement projects to ensure we provide the very best onboarding experience possible. In doing so, you’ll play a key role in shaping a culture of belonging from day one - helping new team members feel supported, connected, and set up to thrive - so we not only hire the right people, but retain them.
Salary: £30,205-£32,965 annual salary annual salary
Contract: Permanent
Hours: 37.5 hours
Location: Canning Town, London
Responsibilities
People Operations
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To keep all employment records up to date and ensure files are appropriately filed, in particular recruitment and onboarding and process any contract changes promptly.
Recruitment
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Create an interactive and clear recruitment process from advertising to hiring stage, working closely with the wider People team to develop and deliver an excellent recruitment and retention strategy
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To act as a first point of contact for all recruitment enquires and requests received externally or internally, ensuring that these are dealt with promptly and professionally.
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Work closely with hiring managers on recruitment campaigns including supporting on writing JDs, uploading adverts to the applicant tracking system and various job sites, and liaising with the Marketing & Communications team on placing job adverts on social media platforms.
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Spearhead active recruitment and ‘headhunting’, using tools like LinkedIn, taking responsibility for helping us find the very best talent
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Keep up-to-date records of all recruitment and monitor diversity of applicants and produce frequent reports on interest, candidate experience and diversity, in line with our EDI commitments.
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Shortlist applications for vacancies, where requested and organise all aspects of online and in-person interviews
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Work with hiring managers to develop the best possible interview and assessment tools to ensure we are hiring the right people for the right roles.
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Keep all new starter files up to date, in particular recruitment and onboarding.
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Develop and manage a group of ‘bank staff’ to cover short-term operations vacancies
Onboarding & Induction
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Take responsibility for the onboarding of new team members which will include pre-employment checks and all corresponding onboarding activities, offer e-mails, and liaising with line managers regarding induction plans and probations.
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Provide comprehensive in-person inductions for all new starters
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Carry out regular check-ins with new starters during their induction period, supporting them to settle in to their new role and helping them to tackle any challenges, via “stay” interviews and other formal and informal methods
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Working with line managers and new starters to ensure that all probation paperwork and activities (such as mandatory training) are completed on time.
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Reporting any trends or data to the wider People team and working with them to address any concerns, escalating issues to other members of the team as appropriate
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Offboarding: Conduct exit interviews with departing employees, tracking reasons for leaving to inform future recruitment and retention strategies.
Information Systems
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To maintain and accurately update the integrated payroll and employee self-service information system ensuring all new starter files are up to date, inputting information and any changes in a timely manner.
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To prepare the monthly payroll as requested using information stored on the system and ensuring supporting documents are in place for any system and contract changes, working with the People Manager as appropriate.
General
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Champion wellbeing and EDI within the organisation by promoting a positive environment and culture for team members to work in and thrive.
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Ensure that all duties and services provided are in accordance with policies and procedures.
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To comply with individual responsibilities, in accordance with work role for health and safety in the workplace.
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To undertake such other duties within the competence of the post holder which may be required from time to time.
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We are a busy charity with a small People team. There will be times when you may be required to undertake additional tasks, duties and responsibilities within your capabilities.
About you
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Experience
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Experience and interest in recruitment, onboarding of new starters and retention of employees
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Experience in a wide range of administration activity in a People/HR function
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Experience of providing administrative support in a fast-paced environment
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Experience of using a range of systems and software applications
Qualifications
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Level 3 CIPD Certificate in People Practice (or equivalent) or willingness in obtaining this qualification while in post
Skills & knowledge
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An understanding of and commitment to Belonging, Equity, Diversity and Inclusion as it applies to a supportive service and in the workplace
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Good administrative and organisational skills with excellent attention to detail and an ability to plan and prioritise effectively
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Good communication skills (both written and verbal)
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A working knowledge on a range of Microsoft Office packages, in particular Outlook, Word and Excel
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An understanding of confidentiality and data protection
Abilities
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Excellent accuracy and attention to detail
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Ability to develop good working relationships and rapport with internal/external stakeholders.
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Ability to work as part of a team as well as being able to use own initiative
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Ability to interact and communicate effectively with a wide variety of people at all levels, maintaining professional boundaries
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Ability to interpret and communicate the meaning of legislation, policy, guidance, research and information on best practice
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Ability to set up and work according to schedules
Personal qualities
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A focus on outstanding customer service excellence, high standards of attention to detail, quality, accuracy and responsiveness
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Self-sufficient and highly organised with the ability to accomplish goals according to deadlines, and a flexibility and to juggle a variety of tasks
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Strong sense of responsibility and accountability
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An understanding of and commitment to the values of Your Place
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Willingness to occasionally work outside of normal office hours
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Committed to continuing professional development
Desirable
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Qualification in Business Administration or Human Resources
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An understanding or experience of using a people Information and payroll system
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Some knowledge, experience or understanding of people management processes and best practice
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Recruitment timeline:
Closing date: Wednesday, 8 April 2026
1st stage: shortlisted candidates will be invited to a brief pre-screen call on Friday 10 April 2026 which will last no more than 20 minutes
Final stage: In person interview with the Director of People and the People Manager on Wednesday 15 April 2026
At Your Place, we are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that the different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better resident outcomes. We welcome applications irrespective of peoples age, disability, sex, gender, identity and gender expression, race or ethnicity, religion or belief, sexual orientation or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.
This post is subject to an Enhanced DBS check and a right to work in the UK.
Our mission to solve homelessness in east London, one person at a time!
The client requests no contact from agencies or media sales.
PCS is looking for effective and enthusiastic Member Response Team Administrators with experience of working in a busy customer-focused environment. As a Member Response Team Administrator, you will be the main point of contact for PCS members and union representatives seeking advice and guidance.
Our Member Response Team Administrators provide efficient office and administrative support, engaging with members, representatives and colleagues through various communication channels including phone and email, encouraging member retention and supporting the PCS ethos as an organising union.
Salary and Location
- Band 2, Regional, Spine points 41-37
- Regional Salary: £36,646 p.a. rising to £40,901 p.a.
- Based: Birmingham. Hybrid working, a minimum of 2 days per week will be required in the office. (During the induction period we expect staff to be in the office full time.)
Successful candidates for the Member Response Team Administrator will be able to demonstrate:
- Experience of providing information and advice to members or customers enquiries
- Maintaining accurate records and extracting data in a CRM database such as Salesforce
- Efficient administrative support for events and meetings
- Effective written and oral communication skills
The main duties of the Member Response Team Administrator role include:
- Providing timely and sensitive support for our members enquiries through a variety of communication channels
- Maintaining accurate and up to date records in our Salesforce database
- Efficient administrative support for conferences, ballots and other activities
The Member Response Team Administrator role operates on a hybrid working basis, with flexibility to work from home outside of peak periods. Due to key operational and democratic activity, attendance in the office is required daily from February to April each year, with additional in-office periods as needed. Outside of these times, hybrid working arrangements will apply in line with team requirements.
Closing date: at 12 midday on 14 April 2026
Applications must be received by the closing date and time specified.
Interviews will be held in person at PCS Birmingham: Thursday 7 May 2026
Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.
About PCS
PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.
Employer Benefits
You will have access to a generous package of staff benefits including
- flexible working (including hybrid working)
- childcare and family support
- generous maternity/paternity leave
- 32 days leave and Christmas closure
- pension scheme
- employee assistance programme
Learning and Development
The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.
PCS Recruiting Process
We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices.
Applications must be received by the closing date and time specified.
Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.
- CVs will not be accepted. Please see the job description/person specification and follow the application process.
- PCS is working towards equal opportunities and is positive about disabled people.
- All posts can be considered on a full-time, part-time or job share basis.
Please view our guidance for applicants.
JOB DESCRIPTION: MEMBER RESPONSE TEAM ADMINISTRATOR
Ref: 0526
Grade: Band 2, Region
Salary:
Spine points 41 - 37
Starting salary £36,646 p.a. rising to £40,901 p.a.
Location: PCS Birmingham
Purpose of the job:
As part of the support team, to assist in building union strength and health by providing office and administrative support to specialist and operational staff, in line with the PCS ethos as an organising union.
Responsible to: Member Response Team Leader
Responsible for: Not applicable
Contacts
External:
PCS Union Representatives, Members, Employer and Government Departments, Employees of other trade unions, Suppliers, Legal and other advisors, Media, other external contacts
Internal:
PCS staff and officials, Bargaining, Organising, Campaigning, Balloting, Finance and other internal departments
Main duties and responsibilities
1. Member Support
- Engage with members, representatives and colleagues through various communication channels including phone and email
- Provide a willingness to adapt to new channels coming onboard and new technologies
- Conduct research to provide information and have a good level of knowledge to support our members
- Signposting on the range of membership benefits PCS offers
- Process and assess benefit claims in line with policy
- Support members to access assistance from local reps within the PCS activist structure
- Liaise with lay officials and colleagues to identify and take ownership of resolving any issues within the local bargaining areas
- Support PCSs goal of member retention
- Ensure cases allocated via CRM, and cloud-based calls are worked effectively and efficiently
- Work with the Team Leader to resolve and escalate members queries via the case management system
2. Telephony Support
- Use cloud-based telephony service for inbound and outbound calls
- Provide prompt and accurate call back advisory role
- Provide a rapid response service to enquires from PCS representatives and members
3. Maintain CRM database
- Use Salesforce based CRM to create and amend membership records
- Ensure information security and Data Protection by maintaining good practice for GDPR/DPA compliance
- Update payment records of members in a timely fashion. Identify and address any issues which may arise with external payroll teams
- Update, maintain and restructure activists, branch, group and employer information
- Support members, lay officials and colleagues to access digital channels to promote self-service maintenance of the database
- Ensure all union policies are adhered to, with particular reference to subscription policy
4. Office Support
- Full range of clerical and office administrative support
- Use Microsoft Office suite including Word, Excel, Outlook, SharePoint, email, internet and intranet to carry out day to day duties
- Arrange for and distribute newsletters, circulars, etc
- Send, receive and deal with correspondence and electronic mail
- Set up and maintain computerised databases, spreadsheets, etc
- Maintain efficient filing systems (shared and individual), both paper-based and electronic
- Undertake routine day to day tasks
- Actively manage the Support Services mailboxes
5. Meetings, Conference, Election, Ballot and Events Arrangements
- Draft agendas and supporting documents, prepare materials, collate and distribute for meetings, conferences, events and training courses according to relevant timetables
- Attend meetings, conferences, etc and produce accurate records in a timely manner
- Follow up action points where appropriate
- Liaise with operational staff, specialists and elected representatives on diaries
- Arrange meetings and book rooms, refreshments, travel arrangements and accommodation where appropriate
- Liaise with external organisations to secure information, materials, and to confirm attendance of speakers, etc
- Deal with expenses claim forms and other costs arising from meetings, and conferences where appropriate
- Ensure all accessibility and equal opportunities matters are established and are met
- Assist with the administration of group events including conferences and elections
- Assist with the administration of national and group ballots, elections in line with legal, rule and policy requirements
- Ensure that the Unions systems and procedures are protected against electoral and balloting malpractice or unfairness
6. Teamwork
- Provide feedback on improvements required to CRM systems to aid the development of new technologies and working methods within the department
- Maintain confidentiality of sensitive issues at all times
- Provide assistance to members of the team through support, guidance and training
- Attend and participate in team meetings
- Draft/update information required for the team
7. General
- At all times implement and promote the PCSs Equal Opportunities Policy and adhering to the PCS Values
- Take due and reasonable care of self and others in respect of Health & Safety at Work
- Participate in appraisal, training and development systems
- In all work activities, comply with data protection legislation and PCSs requirements for the protection of personal information and the privacy of individuals
- Act in a manner that enhances the work of PCS and its overall public image
- Such other duties that may reasonably be required and which are within the level of the responsibility of this post
- Staff at this grade may be assigned or transferred to posts within grade. A training & development programme will be provided to assist with this, where required
- Willing to work outside normal office hours and location subject to personal circumstances, and advance notice
Person Specification: MEMBER RESPONSE TEAM ADMINISTRATOR
Ref: 0526
Date: March 2026
Location: PCS Birmingham
ESSENTIAL FACTORS
EXPERIENCE
- Working in a member or customer-focused role providing information and advice in writing and over the telephone
- Maintaining and updating accurate database records
- Organising events/meetings internally and externally
TRAINING
(including continuous professional development)
- Evidence of ongoing training and continuing professional development
- Commitment to participation in appraisal and development review process
- Commitment to undertake job-related training
KNOWLEDGE
- Preferred knowledge of Salesforce
- Impact and use of digital and IT applications, including Word, Excel, Outlook, SharePoint, email, internet and intranet
- Knowledge and understanding of trade unions and work of the public sector
SKILLS
- Ability to organise and prioritise multiple tasks to meet deadlines and agreed service levels
- Ability to extract, manipulate and handle numerical and categorical data
- Communicate effectively orally and in writing
- Ability to handle sensitive situations effectively
- Ability to handle confidential information
OTHER
- Commitment to the application of Equal Opportunities policies and practices at work
- Understanding of own role in maintaining legal compliances within PCS (e.g. data protection; health and safety)
- Flexible approach to work and willing to work outside of normal office hours and location on occasions
Finance Officer
Birmingham LGBT is seeking to appoint a Finance Officer to provide professional financial support to the organisation and to join the motivated and enthusiastic team at the Birmingham LGBT Centre, 151 Hurst Street, Birmingham B5 6EW. We are offering a permanent contract, full-time (37 hours per week) with occasional evening and weekend work. The post-holder will be entitled to 25 days’ annual leave, plus bank holidays. The salary is £27,506 per year, plus up to 5% matched pension contributions.
If you would like to apply for this post, please download an application pack from our website, complete the application form and the equal opportunities monitoring form and email them to us, or print the forms, complete them and deliver them to the address above.
The closing date for the receipt of applications is 5pm on Sunday 12 April 2026.
Interviews for shortlisted candidates will be held shortly after the closing date.
The client requests no contact from agencies or media sales.
Team Leader
Service: Bolton Listening Lounge
Salary: £28,884 - £31,698 FTE per annum (£23,419.46 - £25,701.08 per annum for part-time, 30 hours per week)
Location: BAND, 125 Deansgate, Bolton, BL1 1HA
This post is office based working evenings and 3 weekend evenings on a four week rolling Rota (One full weekend, a Saturday or Sunday evening and two weekends off). Our office space is wheelchair accessible.
Hours: 30 hours per week (part-time)
Contract: Fixed Term until the end of March 2027
Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.
We see first-hand the power of family to shape lives, for better or worse, so we speak up for the
importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
Working in partnership with Greater Manchester Mental Health Foundation Trust and MhIST (Mental Health Support Team), the Bolton Listening Lounge is a collaborative approach to providing mental health and wellbeing support from late afternoon into the evening. It provides a safe space for people who are experiencing mental distress or who feel that they are going through a personal crisis. Our service staff will offer low level calming interventions and one to one support to identify the cause of the emotional distress and to put in place a plan including signposting and referring on to other organisations and services.
We are looking for someone with knowledge and understanding of Mental Health conditions and their impact on daily living and a strong track-record of working with individuals and their families to deliver positive outcomes. You will provide leadership to a small team of Support, Time and Recovery workers and demonstrate a commitment to a one team approach. You will have demonstrable experience of supporting staff or volunteers in their role and aptitude for managing professional relationships.
Main Responsibilities:
1. To provide leadership, guidance, supervision and appraisal to a small team of STR workers and to work with the Service Manager and HR on any absence, conduct or performance issues as they arise.
2. To be committed to providing an integrated one team approach to people who use our service and to work as part of a team to provide support to people using the Listening Lounge
3. To support STR workers to develop good practice in service delivery, recording and risk management skills and to implement Quality Assurance activities to monitor practice.
4. To manage risk and safeguarding effectively, offering support and advice to staff and monitoring high risk cases, ensuring that escalation processes are appropriately and consistently applied, and updating the Service Manager and external agencies as required.
5. To support workers in delivering targeted work with individuals to plan their support and achieve the goals and outcomes that are important to them, and to work with the wider Listening Lounge team to support the development and implementation of an action plan to support the individual.
6. To actively promote the use of outcome tools and analyse relevant data to support the Service Manager in delivering on KPI’s as required. To produce outcomes focused reports which evidence achievement and to adhere to timeframes at all the times.
7. To be responsible for the Health and Safety of STR workers on a day-to-day basis, including ensuring local policies and procedures are adhered to.
8. To develop and maintain networks with other organisations and agencies in order to strengthen safe working practices for service users, in line with organisational and local policies and processes
9. To maintain accurate case records and up-to-date case files using the agreed case management and recording system (currently INFORM). To ensure information handling is compliant with GDPR law and FA policies and procedures.
10. To attend and when required to chair team meetings.
11. To make a commitment to regular supervision, including the ability to be responsive to critical challenge, advice, feedback and direction.
12. To have an understanding and to comply with, Family Action’s procedures for promoting and safeguarding the welfare of children and vulnerable adults.
13. To deputise for the Service Manager as and when required.
Benefits:
- an annual paid leave entitlement that commences at 25 working days pro rota, rising each April by one day, subject to a maximum of 30 working days plus bank holidays / of 30 working days plus bank holidays
- up to 6% matched-pension contributions
- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
· Apply via our website and click the “Apply Now” link to fill out our digital application form
· Closing Date: Closing date Tuesday 31st March @5pm
· To learn more about Family Action: Careers
Interviews are scheduled to take place week commencing Monday 6th April 2026.
Our commitment to Equality, Diversity & Inclusion:
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community / particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support.
All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.
To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person.
*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.
Family Action is an award-winning national charity working from the heart of local communities across England and Wales.



The client requests no contact from agencies or media sales.
About the role
This is an exciting opportunity to help SARSAS realise it’s vision of a world without sexual violence, through supporting our ambitious fundraising and communications team.
Our Fundraising and Marketing Assistant will be engaging with our supporters, support our training programmes, raising awareness and fundraising campaigns and use their creative skills to produce compelling digital content.
You will directly support fundraising and comms with administrative support, including responsibility for maintaining accurate records on our CRM database.
As Fundraising and Marketing Assistant, you will also raise SARSAS’s profile through agreed external communications along with supporting internal communications within the organisation.
This is a varied and busy role within a collaborative and supportive environment.
About You
Our Fundraising and Marketing Assistant will be passionate and creative individual with some previous administration experience and a keen interest in fundraising and marketing. You have an enthusiastic personality and are willing to learn with strong organisational skills and the ability to prioritise your own workload. Your strong attention to detail and excellent written and verbal communication skills make you an ideal candidate for his role.
You’ll be excited by the opportunity to join SARSAS and looking to develop your career in Fundraising and Marketing.
About SARSAS
SARSAS exists to relieve the trauma and distress, and help rebuild the lives, of survivors who live in Somerset, Bristol, South Gloucestershire, North Somerset and BANES, who have experienced any form of sexual violence, at any point in their lives.
SARSAS also campaigns and raises awareness about rape and sexual violence to change the narrative about sexual violence and enable survivor’s voices to be heard. Partnership work with a range of agencies locally and nationally is a priority to enable social change.
SARSAS works to feminist principles: this underpins both what our service is and how it is run. Our work is guided by a trauma-informed approach which understands how traumatic experiences can impact on survivors and keeps an awareness of the effects of trauma at the forefront of our approach to support.
Equality, diversity, and inclusion
At SARSAS we strive to create a workplace that reflect the communities we serve and where everyone feels empowered to bring their full, authentic selves to work. We want to build an inclusive culture that encourages, supports, and celebrates diverse voices. We actively encourage applicants with protected characteristics to apply.
We are committed to taking an inclusive approach to recruitment and selection whilst ensuring there is no discrimination in our processes and that our team and prospective employees are treated fairly, with respect and without bias. Reasonable adjustments to the interview process can be made to accommodate additional requirements. Applicants are encouraged to highlight any specific adjustments needed to enable participation in the recruitment process.
Contract information
Salary: £ 25,500 pa FTE
Hours: 22.5 hours per week
Based: Bristol with up to 50% working from home available
Contract: 6 month fixed term
Applicants will undergo a basic criminal record check before employment starts.
How to apply
Closing date for applications is Midnight on Monday 13th April 2026.
Interviews will be held on Thursday 30th April 2026. Please ensure you are available for an interview on this date.
Interviews will be held in person in our Bristol but please indicate in your application if this is not possible so we can consider an alternative.
Support for people of all genders affected by rape or any kind of sexual assault or abuse at any time in their lives.
The client requests no contact from agencies or media sales.
The Stuart Low Trust (SLT) is a well-respected and award-winning charity based in Islington supporting people who experience mental health issues and socially isolated.SLT was created to be radically different from other mental health charities – uniquely accessible, inclusive and community-embedded. You will be joining a small friendly team, where we care about staff wellbeing.We believe in trusting the expertise of our staff and giving them the freedom to thrive with regular help on hand when needed.
We support over 500 adults per year through social groups -creative arts, nature-based activities, wellbeing workshops and peer support.90% of participants report improved mental health and wellbeing.
Why Join Us?
This is an opportunity to play an important role in a small but impactful charity. Your work will directly enable adults experiencing isolation to access safe, creative and life-affirming activities. Perfect for someone who thrives in a small charity where you can see the impact of your work every week.
Who we are seeking
We are seeking a Fundraising Manager, who enjoys writing grant applications and building strong relationships with supporters. Working closely with the Chief Executive, you will have a primary focus working on our trusts and foundations pipeline, while generating around 10% of total income from other sources. We are realistic what is possible in 21 hours per week!
We are seeking a fundraiser who combines:
- A strong track record securing trust and foundation income
- Excellent bid-writing skills
- Experience generating income beyond trusts (corporate, community or individual)
- Comfortable working autonomously in a small team
- Experience in a mental health organisation or small charity is desirable but not essential.
Summary role description
Reporting directly to the Chief Executive, you will:
Lead Trusts and Foundations Income
- Develop a pipeline of grant funders to apply to.
- Write compelling, high-quality applications..
- Deepen funder relationships to secure repeat grants.
Raise income from other sources
Work with the Chief Executive to generate income from other sources with a realistic and achievable target of 10% total income via:
- Corporate partnerships in Islington, King’s Cross tech, creative industries and the City.
- Community and individual giving, especially among affluent local residents.
Build sustainable systems to support fundraising
- Strengthen stewardship journeys including donor tracking systems and explore use of AI tools.
- Contribute to fundraising communications and our profile-building.
Why this Role is Different
You will be stepping into an organisation in a strong position to build on:
- Multi-year funding security (63% of next year’s income already secured through multi-year grants, 4 months’ free reserves, annual income circa £250k).
- Trusted funders include City Bridge Foundation, Garfield Weston, Sport England and leading City Livery Companies.
- Strategic Plan 2024–28 with clear goals.
- Excellent impact measurement systems.
- A highly experienced Chief Executive with 30 years in the charity sector.
- A collaborative and supportive team, who understand fundraising is everyone’s responsibility.
What You’ll Gain
- Real autonomy and ownership
- 25 days’ annual leave plus bank holidays
- Occupational pension scheme
- Hybrid and flexible working arrangements
- Access to training and development opportunities
- Supportive management culture
- A genuinely collaborative, values-led culture
Location
Based at Jean Stokes Community Centre, Islington (5 minutes by bus from King’s Cross)
Application instructions
Please note, while we appreciate the value of AI tools, we strongly prefer that applicants prepare their supporting statements for this purpose with minimal use of AI.This helps us to better understand your authentic voice, skills and motivation for this role.Thank you.
This post is subject to an Enhanced DBS check and two satisfactory references.
We are embrace diversity, equality of opportunity and inclusion. We are committed to building a team that represents are variety of backgrounds, perspectives and skills.The more inclusive we are, the more we can achieve.
Deadline for applications: Sunday, 5th April 2026 at 12midnight
Interviews: Monday, 20th April 2026
Estimated Start:June/July 2026
The client requests no contact from agencies or media sales.
This role requires that you are resident and have the right to work in the UK.
On a day-to-day basis, you will help NEON’s partners develop effective content and digital comms strategy - and offer support and training in both digital skills and ways to stay safe online. You will centre anti-oppression in your work and be able to help people stay safe online, especially those from marginalised backgrounds. You’ll be across emerging trends, using platforms effectively and aware of how to make use of digital to empower our base and persuade people to our causes. You will be across what’s happening online and in the news - and be able to quickly jump on opportunities to tell a compelling alternative story.
This project is part of a wider Communications Hub in which you’ll play an active role, helping to develop the overall strategy and direction of the project. The overall aim of the Hub is to strengthen the communication skills and abilities of progressives in the UK. The Hub has five programmes, and Digital will be the sixth programme.
Key Responsibilities
- Lead the strategy development and delivery of the digital comms programme
- Set up and manage a reactive social media unit which clips and generates new content for spokespeople, working with a pool of consultants to create fresh digital content
- Work with the rest of the Comms Hub to develop a package of support for online influencers who have the backing of social movements, including broadcast media training, messaging insights and production tools and techniques
- Project manage a schedule of digital media trainings - including a follow-up to our flagship spokespeople training and a one-day digital strategy training for members of the wider NEON network
- Provide digital comms support to our spokespeople and allied organisations
- Working with a digital crisis comms support service - helping spokespeople skill up in countering misinformation and disinformation, and stepping in with tailored support for spokespeople receiving hate online
- Give regular insight to our partners on digital trends, changes to the media landscape and shifts in the ways digital content is shaping public opinion
- Play an active role in the wider Comms Hub, attending and feeding into key messaging and narrative development and supporting the Co-Directors with overall strategy
- Monthly oversight and control over the Spokesperson Network finances
- Fundraising and evaluation for the Hub’s ongoing needs
- Play an active part in the wider NEON team
Person Specification
Essential
- A track record of creating or managing innovative projects and bringing ideas to fruition, which push forward a progressive agenda.
- A solid understanding of digital media, online trends and the changing media landscape
- Recent experience of creating cut-through viral content that persuades new audiences of progressive arguments.
- Experience in running effective training for diverse groups of people, and making those training inclusive.
- Experience developing the personal brand, tone and positioning of an organisation, spokesperson or individual online.
- Awareness of different audience types, adapting messaging to reach specific audiences and using digital testing methods to assess impact
- Excellent team working skills - and a proven track record of building relationships.
- Experience of building networks, making connections and working across differences
About us:
NEON is a capacity and infrastructure building organisation that seeks to accelerate the transition to a new economy by building the power of social movements - because without strong social movements we lack the power we need to win. We deliver trainings, develop resources, facilitate collaboration and work in partnership with key movement allies, especially in the climate, housing and migration movements. Our focus is on strengthening the organising, communications and strategy skills of social movement organisations, as well as deepening movement alignment, as we believe these are key to building collective power. As part of our work, we are looking to change the starting point in social movements from “what do we agree on” to “what can we win together?”
We also aim to mirror the change we want to see in social movements in the way we run the organisation internally. To that end, we are committed to building a workplace centred on joy, care and justice, whilst maintaining healthy boundaries of what a workplace is. We do this because it is important to live our values and principles, and because strategically an organisation with a healthy culture and strong foundations ensures we are always one step ahead in the fight for a just and sustainable future.
To build a culture and community that lasts, we organise around three values:
● Solidarity - we’re here to change the system and that requires working together across issues and sectors that aren’t normally in the same room. This means placing anti-oppression at the heart of our work and building the power of people most often affected by injustice to change the leadership of our movements
● Generosity is about sharing our time, resources and learning with one another as we support each other’s work. It means being open and honest with one another, especially when we hit problems, and thinking creatively about how we positively build from there
● Respect is the bottom line for all relationships in NEON. It means being respectful of different backgrounds and life experiences and giving space for all voices to be heard. This often means listening more than we talk and being open to changing ourselves as a result of what we hear.
We know that people from certain backgrounds and identities are often excluded in progressive movements and we’re committed to doing what we can to correct this.
So:
- We particularly welcome applications from marginalised groups, especially people of colour and other ethnic minorities, people who identify as LGBTQIA, Disabled people and those who identify as working class or have done so in the past.
- We know the work goes way beyond "diversity", it's about making the space inclusive too. So we are continuously working on that at NEON. So far this includes tangible things like a flexible work policy so people have genuine flexibility around where and when they work and a 28 hour week as standard; a gender-neutral parenting/leave policy, an anti-oppression strategy which is held at senior level given how important it is to the organisation. It also includes the day-to-day work of creating psychological safety for everyone at NEON and celebrating the wisdom of black, indigenous, queer, Disabled and other cultures in the way we work and behave
There are no formal education requirements for this role. As long as you can show us you have the skills we don’t mind where you got them from! Also important to us is your potential to learn and grow in the role so even if you don’t have 100% of the skills listed we want to hear from you.
Dates:
Application deadline: 12 April 2026, 11.59pm
Interview dates: First round of interviews: 28th April and 29th April 2026 Second round of interviews: 6th May 2026
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Are you a brilliant communicator and collaborator who loves getting into the nitty-gritty of logistics and organisation? Join a passionate team working to end inequality in education through the power of Classics.
We’re looking for a Fundraising and Events Officer to help devise, organise and deliver a variety of events, seek sponsorship opportunities and grow our membership base. From managing systems and data to coordinating logistics and analysing results, every day can be a little bit different. You will be the first point of contact for many of our event attendees, donors and supporters and will enjoy building relationships and improving and maintaining systems to ensure that people have a positive interaction with Classics for All.
Diversity and inclusion
As a social mobility charity, being inclusive is a fundamental value of Classics for All. We welcome applications from all eligible people and are particularly keen to receive applications from those who are from communities that are less represented within the Classics community, such as those from minoritised ethnic backgrounds and those with disabilities.
It does not matter if Classics was offered at your own school, and you do not need to be a classicist to join our team – there are no Latin tests!
We want a future where every child can unlock the wisdom, wonder, and imagination of the ancient world, regardless of background or circumstance.



The client requests no contact from agencies or media sales.
We are recruiting two Innovation Managers to join our Innovation Team.
Role 1: Permanent – 0.5 FTE
Role 2: FTC until 26/04/2028
Please state clearly in your supporting statement if you wish to be considered for the FTC, Permanent or both roles.
The role
Ever wanted to join a team where innovation feels accessible, energising and genuinely meaningful? We create safe, structured spaces for bold ideas, help people navigate complexity with confidence, and turn creativity into sustainable practice with equity at its heart. If the idea of working in a major funder and shaping futures that matter excites you, we’d love you to be part of our journey.
In this role, you’ll move fluidly between designing and facilitating creative sessions, collaborating with colleagues to unpack complex challenges, and turning insights into clear, co-created practical next steps. Your day might involve shaping a new tool or provocation, making sense of emerging patterns, meeting partners to explore possibilities, or helping teams navigate ambiguity with confidence. No two days are the same, which is why we work supportively together, creating space to listen, challenge, reflect and offer different perspectives.
What you’ll bring
We’re looking for someone to join us with both the skills and approach to thrive in this work. You’ll bring a deeply human, emotionally intelligent way of working, with empathy to understand the people and communities we design with, and to create spaces where they feel safe to explore new ideas. Resilience is essential too; innovation is rarely linear, and you’ll navigate ambiguity, shifting priorities and occasional setbacks with calm, curiosity and a sense of possibility. You’ll bring creativity and openness, continually finding new ways to frame challenges, alongside a reflective mindset that learns in the open, listens deeply, and adapts thoughtfully as ideas evolve. Above all, you’ll believe that meaningful change comes from people working well together and you’ll use your skills to help make that happen.
Exploring it with us
- Interview: Week Commencing 20th April 2026
- Where: Virtual
- Format: Online Tasks, competency- based questions and meet the team
We have a hybrid approach to working, with a home/office split that suits you, though the role will include travel across the UK. Work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices: Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle, and Newtown.
We will be hosting a briefing session on: Monday 23rd March at 12:00pm – 1:00pm. To register or ask any questions, please email us.
How to apply:
Upload your CV in word format and write a supporting statement (up to 1,000 words) responding to the following questions, we will use this to score your application:
- Who or what has shaped how you think, create and challenge?
- What skills will you bring to the team and how did you develop them?
- What experience do you have working with or for communities who are less likely to have applied for or received our funding?
- What values feel most important to you, and how do they guide the choices you make?
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition).
It starts with community.
The client requests no contact from agencies or media sales.
We’re looking for a calm, personable and servant-hearted person to work within our Safeguarding Team, providing organisation-wide support and deputising for the Safeguarding Manager to ensure that CPAS is a safe place for everyone. The ideal candidate will have a good understanding of safeguarding in practice and safer recruitment, have experience of working in a safeguarding capacity (paid or voluntary), and will be empathetic, victim-survivor-focused and committed to a person-centred, trauma-informed approach.
This role provides an opportunity to influence change in an environment committed to service improvement, positive safeguarding culture development, and minimising barriers to excellence in safeguarding practice. Particular focus will be given to supporting the Ventures and Falcons Holiday Ministry to ensure the safety and wellbeing of the children and young people accessing our holidays.
If you enjoy working collaboratively within a team and cross-team working, can demonstrate initiative and ability to effectively manage multiple areas of work, and are able to assess risk, prioritise concerns, and make prompt, defensible safeguarding decisions in fast-moving situations, we would love to hear from you!
This is a part-time appointment of 3 days / 22.2 hours per week (0.6 FTE).
Location: This is an office-based role in Coventry.
Starting salary: £22,914 per annum, increasing to £25,326 (pro rata of a full-time salary of £38,190—£42,210), subject to an annual pay review effective May 2026.
This post will be subject to a Basic DBS check, and satisfactory completion of a Declaration of Suitability form. You must also have evidence of your ongoing right to work in the UK.
Due to the nature of the role there is an Occupational Requirement that the postholder is a committed Christian under Part 1 of Schedule 9 of the Equality Act 2010, an active member of a local church, and in agreement with the CPAS Basis of Faith.
Location: MSSC, National Support Centre (NSC), 200B Lambeth Road, London, SE1 7JY (Hybrid Working)
Contract: Full time, permanent
Salary: £40,000 to £42,000 gross er annum, depending on experience
Closing Date: Monday 6 April 2026
Assessment Day: Monday 13 April 2026 at NSC
Are you looking for a new opportunity supporting volunteers to give their best?
The Marine Society & Sea Cadets (MSSC) is a vibrant and growing charity delivering life changing nautical adventure for young people through the Sea Cadets to give them the best possible head start in life. We also provide personal and professional development opportunities for seafarers with the Marine Society. Working with our staff, cadets, and volunteers, we have built a vision and five-year strategy to take us forward and further improve the astounding contribution already made through our work to the lives of thousands of young people and seafarers, while fully supporting our volunteers who are vital to our success.
We are seeking a Volunteer Support & Systems Manager to lead the development and maintenance of automated workflows used within the Volunteer Support Team.
The role is responsible for ensuring the smooth running of the Volunteer Support function including overseeing the day-to-day administration of key volunteer processes. The postholder will also line manage the Volunteer Support Officers who act as the first point of contact to volunteers in assisting with these processes and wider administration.
About the role
The purpose of the Volunteer Support & Systems Manager is to ensure the smooth and efficient running of the Volunteer Support function by ensuring that automated workflows are well maintained and continuously improved. This includes the onboarding process for new volunteers, management of mandatory training requirements of existing volunteers and volunteer record management through processing promotions transfers and leavers. The role also provides effective line management to a team of Volunteer Support Officers, supporting them to deliver a high quality of administrative support to volunteers to assist them with these processes.
Responsibilities
- To oversee the efficient operation, maintenance and continuous improvement of all Volunteer Support automated workflows
- To develop clear and effective guidance, to help volunteers access and use the various Volunteer Support digital systems
- To line manage and support the Volunteer Support Team based at the MSSC Support Centre, empowering the team to deliver effective and consistent support to volunteers
- To functionally manage and support the Area Volunteer Support Team based across the 6 Area Offices, empowering them to deliver effective and consistent support to volunteers
- To manage the “Safer Recruitment” and adverse disclosure process for volunteers, in line with MSSC policy, ensuring that criminal records checks are dealt with in a timely and appropriate manner
- To work with the Head of Volunteering to review MSSC volunteering policies, monitoring their appropriateness and effectiveness, making recommendations for changes as necessary
- To support the Head of Volunteering with the successful implementation of MSSC’s volunteer strategy and other national tasks
- To work with Volunteer Support Officers to develop systems and processes for managing the Volunteer Support workload and monitoring delivery standards
- To work closely with other stakeholders, maintaining excellent working relationships across departments to ensure consistency and best practice for our volunteers.
Requirements
- Experience of leading the development and maintenance of digital volunteer management/ communication systems
- Experience of creating and maintaining complex automated workflows
- Experience of overseeing the administrative functions of a CRM system
- Experience of implementing, managing reviewing and refining administrative processes
- Experience of delivering a first-class service to clients or customers
- Experience developing processes which are targeted at both internal and external audiences
- Experience of managing or supervising a large team
- Experience of leading projects manging change with various stakeholders
Desirable
- Experience of managing or supervising a team based remotely
- Experience of using Microsoft Forms and Power Automate or similar systems
- Experience of managing an onboarding process, ideally of volunteers, with the understanding of the importance of safer recruitment
- A strong understanding of the voluntary and community sector, ideally within the youth sector
- Experience of working with volunteers and the knowledge of how to ensure they are supported
- Experience of empowering a team to deliver a first-class customer service
- Experience in managing challenging emails, calls and situations with volunteers professionally, using sound judgement and clear communication
For further information, please download the . If you are interested in this role, please apply now!
Benefits
- 25 days annual leave per annum, increasing with length of service
- Hybrid working for many roles
- Volunteering Leave
- Life assurance (4x salary)
- Private medical insurance
- Generous pension (employer contribution up to 10%)
- Cycle to work scheme
- Access to the Marine Society Digital Library
- Wellbeing portal and EAP with 121 counselling
- Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.
Additional Information
MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.
We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire.
All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check.
We help launch young people for life through adventure.


The client requests no contact from agencies or media sales.
We’re currently recruiting one part-time Charity Administrator. The post is office based and offers a great opportunity for a varied role in a forward-facing young people’s mental health charity. The job description in this pack provides a generic overview of the Administrator role. Administrators are based centrally with other support staff. Our Administrators are a vital and valued part of our team supporting and enabling the work of our mental health practitioners and the work of the Charity overall. Administrators report directly to the Service Administration Manager and will work collaboratively within a team of administrators covering different services as needs arise.
Role Purpose: To be part of the administration team responsible for the administration of Off the Record’s services. The post holder will be the predominant point of contact for young people and professionals contacting the services and hence a sensitive and professional telephone manner will be of key importance. However, the post holder will NOT be acting as a mental health practitioner and will be expected to maintain clear boundaries between their role and that of the mental health practitioners.
Working for Off the Record
We have a committed team of around 70 paid staff and our work is funded through a variety of sources including South West London ICB, London Boroughs of Croydon & Sutton and the Wimbledon Foundation. Some staff are based in our borough-based services but increasingly staff are being given opportunities to work in across initiatives such as our First Contact Team.
We recognise our staff are our greatest asset and we invest in ensuring staff are supported, trained and managed in their role. Many of our staff have worked with us for several years including a substantial number who originally began working with us as volunteers or trainees. Staff have access to regular internal and external training opportunities and to staff benefits including a company pension, an EAP and store & event ticket discounts.
Commitment to Equality, Diversity & Inclusion
Off the Record is fully committed to the principles of Equality, Diversity & Inclusion. This commitment is demonstrated through our recruitment processes; our proms and comms; our staff training and development; the development of new and innovative community-based services and the wearing of our rainbow lanyards.
Off the Record’s senior management team are responsible for leading, driving and delivering OTR’s diversity commitment actively ensuring equality of access and outcomes for all children and young people. OTR is engaged fully in achieving equality of opportunity including ensuring that its workforce understands, complies with and promotes our inclusion policies in their day-to-day work.
Applying for the Post
This information pack has the Job Description and Person Specification for the Charity Administrator role. Information about any other available posts is on our website Careers.
To be considered for the position, the Application Form and the Equality & Diversity monitoring form need to be completed and returned via email by 5pm on Tuesday 7 April 2026. Both can be found on our website Careers. Please click the apply button to be transfered to our website to apply for the job.
Off the Record was founded in 1994 to provide free, independent and professional counselling for 14 – 25 year olds in the Croydon area
The client requests no contact from agencies or media sales.