Volunteer jobs
Young Lives Consortium are recruiting a Business Operations Manager
Location: Based at Lightwaves Leisure Centre, Wakefield WF1 3LJ
Hours: 30 hours per week, Monday to Friday, core hours of the day are open to negotiation.
Contract: Permanent
Salary: Pay Band D £30,976 - £34,055 pa Commencing pro-rata salary will be £25,116 to £27,612 pa.
Application deadline: 20th October 2025
Are you eager to participate in supporting Voluntary, Community Sector organisations in Wakefield District promoting positive outcomes for children, young people, and families in Wakefield District?
Young Lives Consortium seeks a Business Operations Manager to spearhead the back-office functions and provide essential support to the Chief Executive Officer. As a key member of the Management Team, you will play a crucial role in enhancing business processes, maximising efficiency to support Young Lives Consortium’s development.
In this rewarding position, you will be tasked with managing the business’s day-to-day operations, overseeing financial management, and ensuring operational excellence across all support functions.
If you are a results-orientated professional with a passion for making a difference and possess strong organisational, communication, team, and leadership skills, this role could be a perfect fit for you.
With a focus on fostering a positive work environment and promoting growth and development the Young Lives Consortium provides an exciting opportunity for individuals committed to promoting Voluntary Community Sector organisations supporting children, young people, and families
To improve the advancement in life of Children, Young People and families in need, by promoting the effectiveness and efficiency of VCSE organisations
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about making a tangible impact in the charity sector? This is an exciting opportunity to join The Mulberry Centre at a pivotal time. As we celebrate our 25th anniversary in 2026 and prepare for a series of high-profile fundraising initiatives, this is your chance to be part of something truly special. With the launch of the new Ambulatory Diagnostic Centre at West Middlesex University Hospital, we’re ready to enhance our collaboration with local NHS services and broaden our impact within the community.
Since 2001, The Mulberry Centre has been providing essential cancer information and support services to over 18,000 people. With our income now exceeding £750,000 and growing fast, we’re set to expand even further and we need someone like you to help secure the vital funding that will enable this growth.
Working closely with the Head of Fundraising and Engagement, you will play a key role in implementing fundraising plans that focus on researching, building relationships, and providing exceptional stewardship to corporate partners and major donors. This position will actively contribute to the development of broader fundraising strategies to support the organisation's growth. In addition, the role is responsible for the creation and growth of a legacy giving programme. This will involve working with solicitors, accountants, financial advisors, and other professionals to identify potential legators. You will engage in research, build relationships, and host targeted events to cultivate support for legacy giving. Furthermore, you will collaborate with the Head of Fundraising and Engagement and the Marketing and Communications Lead to develop strategies for marketing legacies and expanding this critical area of support.
The ideal candidate will be a skilled multi-tasker with strong project management and interpersonal abilities, capable of meeting tight deadlines and managing important partnerships effectively.
To apply, candidates must submit a comprehensive CV along with a covering letter. The covering letter should include a supporting statement that demonstrates how you meet the personal specification for the role. Please note that applications will only be considered if both documents are provided.
The client requests no contact from agencies or media sales.
The Hepatitis C Trust runs national projects where peers draw on their lived experience of injecting drug use and hepatitis C to support others with similar backgrounds. We are now recruiting for a new and exciting role in Torbay.
In partnership with Torbay Recovery Initiatives (TRI) and the Torbay Naloxone Tribe, we are launching the Harm Reduction Peer Support Lead position. This role will be responsible for recruiting, training, and supervising volunteer peers to deliver vital harm reduction interventions—including needle and syringe provision—across the Torbay area.
We value creativity, innovation, and lived experience at the heart of everything we do, and we strongly encourage applications from people with lived experience.
The Hepatitis C Trust is a charity dedicated to eliminating hepatitis C in the UK by 2030.



The client requests no contact from agencies or media sales.
PART TIME BRANCH ADMINISTRATOR
The Samaritans of Manchester and Salford are looking for a part time Administrator to work in their city centre branch.
Manchester and Salford Samaritans is located in Manchester City Centre and is a local branch of the national charity Samaritans.
Our Vision: Fewer people in the UK die by suicide.
The Samaritans do this by
· Reducing the feelings of distress and crisis that can lead to suicide.
· Increasing access to support for people in distress and crisis.
· Reducing the risk of suicide in specific settings and vulnerable groups.
· Influencing governments and local agencies to take action to reduce suicide.
The Manchester and Salford Branch currently has 200 active volunteers who provide a confidential, non-judgemental listening service round the clock every day of the year. Our callers can contact us on the phone or via email. The branch also supports 40 prisoners who are Listeners in two local prisons.
The purpose of this job is to provide administrative support in the Branch so that the volunteers have what they need to provide the service that supports our callers. This includes for example administering expenses and travel costs, supporting our activity in recruiting and training new volunteers and coordinating the branch database.
This is an office-based role a part time post for 20 hours a week working 5 hours for 4 days each week and will typically be 10am – 3pm. The role is based in our office on Oxford Street in Manchester where our volunteers take calls.
Approximately once a month there is a requirement to work in the evening for 2 hours to prepare and minute Leadership Meetings. The dates of these evening sessions are known well in advance. On those days any hours worked in the evening are instead of the usual hours earlier in the day.
Posted on: 23rd September 2025
Closing date: Tuesday 7th October 2025
You are encouraged to apply early, as applications will be reviewed on a rolling basis and we reserve the right to close the ad early if a suitable candidate is found.
Please note:
· We will contact you to let you know the outcome of your application. This can sometimes take a few weeks due to the volume of applicants.
· You will need to be able to prove your right to work in the UK before starting work with us.
· We are not currently able to sponsor candidates requiring a visa.
· Applications received after the closing date will not be considered.
·
APPLICATION PROCESS
Please provide an up to date copy of your CV with covering letter quoting: Ref 4060 in the subject line.
Your covering letter should include:
1. Why you want to work for Samaritans.
2. Your experience of effectively managing systems and processes.
3. Your experience of working on your own initiative as well as working with a team.
Application Instructions
Please ensure you include a covering letter with your application.
The client requests no contact from agencies or media sales.
We Are Survivors have multiple job roles available in our ever growing Community Services team.
The organisation has an ambitious strategy to ensure that #NoMaleSurvivorsIsLeftBehind and is looking for new members of staff to help us achieve this. We are recruiting for the below positions:
- 1 x Full-time Community Development Co-Ordinator (Starting Salary: £25,750).
- 1 x Full-time Community Development Co-Ordinator (Starting Salary: £25,750) – Fixed-term Contract to 31.03.27.
You’ll play a key role in delivering our community support activities to male survivors of sexual harms, working directly alongside our other services (including, therapy, ISVA, OUT Side OUT Spoken, OUT Spoken) to ensure that our clients receive quality assured care for their needs. You will also support our volunteer workforce and the provision of various advocacy requirements to survivors and their supporters.
Apply by sending your CV and a short supporting statement (max 2 page).
In your supporting statement we want you to answer these two questions:
How can your experience support male survivors thrive?
How you meet the role profile, ensure you answer ALL elements in your CV or supporting statement?
By applying for the any of the above roles, you confirm that you have read and agree to our Privacy Notice
The client requests no contact from agencies or media sales.
Ageing Well Support Coordinator (Maternity Cover)
Working within Impact Initiatives’ Ageing Well service
Job reference: AWSC/Aug25
Part-time: 18 hours per week
Starting salary: Band 3, Scale Point 13 - £26,994 FTE, pro rata
Temporary contract – maternity cover
Incentives: Generous holiday allowance and stakeholder pension
Are you passionate about supporting older people to live healthy, connected, and fulfilling lives?
We’re looking for an organised, people-focused Support Coordinator to join our Ageing Well Information, Help and Advice Team (IHAT) in Brighton & Hove.
In this varied role, you’ll respond to enquiries from older people, carers, and professionals, provide clear and accurate information, and promote activities, services, and health initiatives that help people age well. You’ll also build partnerships with community organisations, coordinate promotional activities and events, and help deliver the annual Ageing Well Festival.
You’ll be working in a supportive and collaborative team, contributing to service improvements and ensuring our information is always up-to-date, relevant, and accessible.
We actively welcome applicants from all backgrounds and identities, particularly people from minoritised communities and those with lived experience relevant to this role.
We’re keen to hear from people with:
- Strong communication skills and a friendly, professional manner
- Experience of managing a varied workload and working as part of a team
- An understanding of ageing and the issues it can bring
- Experience of promoting services or organising events
- The ability to maintain accurate administrative and monitoring systems
An understanding of dementia or knowledge of services and activities for older people in Brighton & Hove is welcome but not essential.
We’re a flexible, supportive employer. We’re happy to discuss any access needs, working pattern requests, or adjustments that would help you thrive in this role.
Why join us?
Impact Initiatives is a Brighton-based charity with a strong reputation for supporting people of all ages across Sussex. Our Ageing Well service offers activities, information, and advice that help older people stay active, connected, and healthy.
You’ll be joining a values-led team with regular supervision, supportive management, and opportunities for development.
This post is exempt from the Rehabilitation of Offenders Act (1974) and the successful applicant will be subject to an Enhanced Disclosure & Barring Service (DBS) check.
Closing date: 5.00pm, Thursday 2nd October 2025
Interviews: To be confirmed
For further details and to apply please visit our jobs page on our website
Think about how your experience, skills and abilities help you to meet each criteria specified in the person specification. Address each of the criteria in turn. It is important to provide evidence of what you say with examples. Specify your own experience and not the general work of your office or project. As well as your previous work experience, tell us about other relevant experience such as community, voluntary, leisure and other interests. Please include any other skills and abilities that could help you do the job. We place a great deal of emphasis on equal opportunity. It is therefore vital throughout your answers that you incorporate relevant equal opportunity issues
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are a growing, sustainable and ambitious social mobility charity. We know that young people in under-served parts of the country are missing out on opportunities which would unlock their confidence and build their skills for a successful future.
Our long-term, transformational partnerships with business and civic society which support over 60k+ young people every year discover what they are amazing at. This role will lead our evaluation approaches, data analysis and impact insights for our new five-year strategy - Ambition 2030.
What you will be doing
The insights you bring to our programme delivery will aid our understanding of our short, medium and long-term impact for young people, and our role in careers education and social mobility. Your work will also support us to continue to build on ‘what’s working’ and improve our offer to schools, ensuring our support reaches the young people who are most at risk of missing out on opportunities to spark a successful future.
Responsiblities:
- Evaluation
- Data collection
- Data analysis
- Insight reporting
- Systems management
Read more in our job pack.
Job details
- £35,000 salary
- Full time (37.5 hrs per week)
- Hybrid working*
- 28 days holiday + bank holidays (inclusive of Christmas closure days)
- Training budget
*Hybrid working
This is a hybrid role. You will be working from home and will join our Team Together Days in a co-working space in London a min of 1 a month, up to a max of 3 per month. These days are considered commuting days. You do not need to live in London to apply for this role, but you will need to consider what you feel is a reasonable commuting distance and to be able to attend our team days in London. You can read more about our approach to hybrid working on our website.
We take safeguarding seriously, please note for safer recruitment purposes, all applications must clearly state continuous work history for the last 10 years, or since leaving full time education. It is ok to have employment gaps on your CV, please provide a note to explain these. Any CVs without full history (including start and finish months and years) will not be considered.
To read the full job information pack, download the attachment. Please read this before completing your application as it contains some helpful advice of the key experiences and skills we are looking for.
Using AI in your application
Robots need not apply. Human skills and authenticity is incredibly important in the work we do with young people. We want to hear your voice and personality in your application. The best way to learn about our work is from our website, not AI. We receive many applications generated by AI platforms which often include incorrect information about our charity - providing incorrect or misinformation may mean we discount your application.
Safeguarding: We are committed to safeguarding and promoting the wellbeing and welfare of children and we require everyone associated with The Talent Foundry Trust, including all trustees, employees, and volunteers to share this commitment. Successful applicants will need to undergo child protection screening appropriate to the role, including completing our Safer Recruitment process, references from past employers and Disclosure and Barring Service checks.
Please read the job applicant information before completing your application.
Talent is everywhere, opportunity is not. The Talent Foundry, a UK education charity, bridges this gap and improves social mobility for young people.





The client requests no contact from agencies or media sales.
We are recruiting an energetic and enthusiastic officer to join our Activity Service to support the older people who attend our range of activities.
We are looking for a positive, dynamic individual; to join our busy and vibrant Activity Service, this is an exciting time to join the team as we develop and expand the service including the way we take bookings and deliver our activities. This role is based at pur office in Mitcham and is the first point contact for people who attend our centre in person or over the phone, so we are looking for someone with exceptional customer service skills and warm and welcoming with good listening skills.
If you are interested in the role but aren’t sure you meet all of the person specifications, we would still like to hear from you and are especially keen to hear from people who have transferable skills which will complement this role.
The closing date for applications is the 5th of October, if you would like any further information or to arrange time to chat for more information on the role please do not hesitate to get in touch.
Interviews will be held in person on the 13th of October in our centre in Mitcham.
The client requests no contact from agencies or media sales.
Income & Communications Officer
Salary £23k per annum (review after 6 months)
35 hours per week (flexible)
25 days A/L + contributory pension scheme
Since 1899, Birmingham Settlement has been working to create opportunity and choice – connecting and empowering people through action, activities, and shared learning to build and sustain wellbeing for all.
Birmingham Settlement is looking for a proactive, creative, and committed individual who can support us in the development and delivery of our income and communications strategy as we continue to invest and develop the charities assets to ensure we provide the services and activities our people want, deserve, and expect.
This is a versatile role, encompassing skills across fundraising and internal and external communications. The role will suit someone with strong written skills along with a good working knowledge of digital communications channels who is comfortable multi-tasking with a willingness to learn and take on new challenges.
To succeed, you will be highly organised with an interest and passion for our cause, you will pay close attention to detail as standard, have a passion for identifying and developing stories that further the Settlement’s objectives, have excellent design and written communication skills with an ability to adapt your tone and voice to engage specific audiences.
A very busy but rewarding and hands on role that cuts across all aspects of the charity as we continue to grow and develop, this is a great opportunity to join one of Birmingham’s oldest charities; to drive participation, support and, ultimately, income at a unique and exciting time.
For an informal chat please call Lizzie Forrester
No agencies please.
For an application pack visit our website or email us or write to Human Resources, Birmingham Settlement Sports & Community Centre, 600 Kingstanding Road, Kingstanding, Birmingham, B44 9SH.
Closing date: 12 noon, Wednesday 15 October 2025
Interviews: Wednesday 22 or Thursday 23 October 2025
Birmingham Settlement is committed to Equality of Opportunity and welcomes applications from all sections of the community. Registered charity number 517303
The client requests no contact from agencies or media sales.
Fundraising Manager – 17.5 to 21 hours per week
Age UK Camden is seeking to recruit a dedicated Fundraising Manager to this vital role.
Age UK Camden is a local, independent and innovative charity which has provided services to older people in Camden for more than 50 years through diverse and inclusive services. We are looking for a results-driven Fundraising Manager who will be responsible for the fundraising, income generation and marketing/communications functions within Age UK Camden (AUC). The post holder will report to the CEO and work in close liaison with the Senior Management Team and the external bid writing consultant to support the charity to expand our income streams and help us build a strong external profile.
The successful candidate will:
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Design and implement a comprehensive fundraising and income generation strategy that supports AUC’s Business Plan and maximizes both unrestricted and restricted funding.
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Develop and deliver an ongoing marketing and communications strategy to support. AUC’s strategic aims and increase our visibility and engagement.
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Establish and nurture innovative funding streams to support long-term growth.
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Identify opportunities to generate new income and establish sustainable new income streams.
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Support the delivery of a comprehensive programme of community engagement with stakeholders from across the communities that we serve.
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Lead and manage specific strategic projects as required, ensuring timely delivery and alignment with organizational goals.
Salary: P02 SCP30-33 Starting at £40,104.80 pa for a 35 hour week (FTE)
Which for a 21 hour week is £24,062.88 pa and for 17.5 hours is £20,052.40 pa
Hours: 17.5 to 21
Contract Type: Permanent
Closing date: Thursday 9th October 9am Interview dates: TBC
To Apply:
As part of the application process please submit an application form demonstrating how you meet the shortlisting criteria in the Person Specification. Please also complete and return the equality and diversity monitoring form and the criminal convictions declaration form.
Age UK Camden is an Equal Opportunities and London Living Wage Employer. Registered Charity No. 293446
The client requests no contact from agencies or media sales.
About us
The Refugee Council is the nation’s refugee charity. Together with community groups, partners and volunteers, we help people who have escaped war and persecution to rebuild their lives, integrate into communities, and play their part in Britain. Born in the aftermath of World War II, our frontline services support over 14,000 refugees each year to find safety, get to know their neighbours, and enter education, training or work. We share our evidence and expertise with policymakers to help build integrated communities where everyone can contribute.
Our Values
Our values underpin everything we do:
- Inclusive: We are inclusive. We work with - not for - refugees and people seeking asylum, so they have an equal voice, co-producing projects and ensuring their expertise and experiences are at the heart of what we do.
- Collaborative: We are collaborative. Working with others is a priority in order to have the collective impact that is vital to achieve policy and practice reform.
- Courageous: We speak out when we see injustice, cruelty and unfairness. We always stand up for what we believe is the right thing to do to transform the experiences of those seeking protection in our country.
- Respectful: We are respectful of all those we interact with. We treat everyone – our staff, volunteers, beneficiaries, partners and people we disagree with – with the same respect, professionalism and understanding.
About the role
This role leads our individual giving fundraising through newsletters, community and events, legacy and in memory, helping grow sustainable income and engagement. It plays a vital part in delivering the Refugee Council’s strategy to retain and increase life time value of our supporter base and amplify positive narratives about refugees.
Staff benefits
To reward our staff for the value they bring, we offer a variety of enhanced terms and conditions and a wide range of benefits, including:
- Training & Development
- Employee Assistance Programme
- Pension Scheme
- Work Life Balance Policies
- Employer-Sponsored Volunteering
- And more.
Let’s work together to improve the lives of refugees in the UK - apply on our website today.
Closing date: 26 October 2025.
Ensuring that the Refugee Council is an inclusive and accessible place to work is important to us. We want to enable people from different backgrounds to apply and thrive with us. We believe our recruitment process enables that and are also happy to make adjustments on request.
Independent Age is the national charity focused on improving the lives of people facing financial hardship in later life. We believe no one should face financial hardship in later life.
Our Helpline and expert advisers offer free, practical support to older people without enough money to live on. Through our grants programme, we support hundreds of local organisations working with older people across the UK.
We use the knowledge and insight gained from our support services and partnerships to highlight the issues experienced by older people in poverty and campaign for change.
We would love to find individuals from all walks of life and diverse backgrounds to join us on this journey.
Responsibilities and Person Specification:
This role is an exciting opportunity to play a key role providing expert analysis and conducting research on the high essential costs facing older people in financial hardship and advocating for policy change in this area. As part of the Policy and Influencing directorate, you will contribute to strategic thinking, lead research and policy development projects using a range of methods and work across the directorate to build relationships and secure change.
You should have experience of driving forward a policy theme, including identifying policy problems, developing credible and evidence based solutions and working towards securing change. Strong research and analysis skills are essential, with excellent communication and project management skills. We are looking for experience of working independently as well as collaborating effectively across a high performing influencing function. Most importantly, a passion to change things for older people experiencing financial hardship, and the confidence to hear and incorporate their perspectives and insights into your work mean that this role could be for you.
For full details on the role and requirements, please review the job description and person specification. If your experience doesn’t align perfectly with all of the criteria in the person specification but you do meet most of them and are excited about the role, we encourage you to apply anyway.
This is a full-time role, 35 hours per week, which you can choose to work over five days or a 9 day fortnight.
What it’s like to work at Independent Age:
We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included.
We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits.
We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard for all (those contracted to work in the office usually attend 1 day per week). But if you need a different form of flexibility, we are always happy to talk flexible working.
You can find out more about what it’s like to work at Independent Age on the careers page of our website.
Application Process:
To apply, please submit a CV and a Supporting Statement, detailing how your skills and experience meet the criteria within the Job Description and Person Specification, by visiting our jobs website (please do not hesitate to contact us if you have specific requirements and need support to apply in an alternative format).
To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Therefore, please do not include your name, photo, or information to indicate your gender or age in your CV and supporting statement. Please do not omit dates of employment. Please ensure the title of any uploads does not contain your name.
Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require two employment references including your current or most recent employer. The role also requires a basic DBS certificate.
Closing Date: Sunday 5 October at 11:59pm
Interview Dates: Wednesday 15th and Thursday 16th October via Microsoft Teams
Independent Age is the national charity focused on improving the lives of people facing financial hardship in later life.




The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Make a real difference to people living with ME/CFS and Long Covid by joining ME Connect as our new Deputy Manager.
Who are The ME Association?
Since 1980, the ME Association has been providing expert help to people living with ME/CFS and Long Covid. We believe that nobody should struggle alone.
At least 404,000 people in the UK have ME/CFS, and a further 950,000 people living with Long Covid may meet the diagnostic criteria. That’s potentially 1.35 million people across the UK affected by this debilitating, life changing condition.
This represents a real and urgent health crisis—and we are determined to improve healthcare, raise awareness, and provide trusted support and information to those who need it most.
About ME Connect
ME Connect is at the heart of that mission.
Living with ME/CFS brings immense challenges: physical symptoms, emotional strain, isolation whilst often being misunderstood and disbelieved. Our service exists to change that.
- We provide emotional support, understanding, and empathy through a trusted team of trained staff and volunteers.
- We’re accessible by phone, email, and social media messaging.
- We offer extended emotional support via ME Connections and run ME Connected, a safe, supportive online community on Discord.
Thanks to significant growth in the past year, we’re now ready to expand our team.
The Role – Deputy Manager, ME Connect
As a key member of ME Connect, you will play a pivotal role in the delivery of our vital service.
You’ll need to be compassionate, resilient, and flexible—able to use initiative and juggle a varied workload. You will:
- Respond to ME Connect email and Social Media messaging service.
- Deliver one to one training to new volunteers (Charitylog and Call Handling).
- Manage referrals to ME Connections (our extended emotional support service).
- Assist in running monthly data reports to analyse delivery of ME Connect services.
- Cover shifts on the ME Connect phone line as necessary.
- Provide leadership cover when the ME Connect Manager is on leave.
What you will need...
Essential requirements
- Emotional resilience – able to remain calm, compassionate, and professional when handling potentially distressing contacts.
- Flexibility – comfortable managing a varied working day, which can change at short notice.
- Excellent written and verbal communcation skills.
- Initiative – confident making decisions and taking responsibility where needed.
- Leadership skills – assist MEC manager in supporting volunteers, contribute to volunteer training and provide cover for the ME Connect Manager during leave.
- IT proficiency – highly competent in particular with Microsoft Office 365 and Teams.
- Positive, supportive attitude.
- Sense of humour!
Desirable
- Knowledge of ME/Long Covid and the impact of living with chronic illness.
- Experience of using counselling skills in a remote service.
- Experience using Charitylog or similar client management systems.
- Experience with Call Handling phone service.
- Experience of managing both staff and volunteers.
Why Join Us?
- Be part of a national charity making a tangible difference.
- Contribute to a vital support service at a time of real need.
- Work in a supportive, values-driven team that believes in compassion, respect, and impact.
- 25 days holiday.
- Nest pension scheme.
Interviews will take place online.
Please apply with CV and covering letter through Charity Job.
For questions or an informal discussion about the role, contact Katharine Leat, ME Connect Manager
The client requests no contact from agencies or media sales.
At Guide Dogs, we help people with sight loss live the life they choose—and we’re looking for a passionate Retention Marketing Officer to help us do just that. In this role, you’ll be at the heart of our Committed Giving programme, managing a variety of direct marketing campaigns that inspire loyalty and deliver real value to our supporters.
You’ll lead the end-to-end delivery of campaigns across channels including direct mail, digital, email, social media and telemarketing. Working closely with our Marketing team, you’ll shape creative briefs, collaborate on compelling content, and ensure every campaign is delivered on time, within budget, and with measurable impact.
This is a role for someone who thrives on variety and innovation. You’ll take ownership of campaign budgets, reporting and forecasting, while also supporting post-campaign analysis to drive continuous improvement. You’ll be encouraged to explore new ways to enhance supporter experience and introduce fresh ideas that elevate our fundraising potential.
Collaboration is key, you’ll work with internal teams and external suppliers to ensure seamless delivery and compliance across all touchpoints. You’ll also play a vital role in coaching and supporting our Retention Executive, sharing your expertise and fostering best practice across the team.
If you’re a creative thinker with strong project management skills and a passion for making a difference, we’d love to hear from you.
No two people with sight loss are the same, and none of our people are either. So, we are proud to offer a range of person-centred benefits that can support each member of staff in ways that really mean something to them – and show them how much they mean to us. We offer a flexible benefits package, discounts and cashback scheme, a generous holiday allowance and matched contributory pension scheme to care for our people.
This role will be based on site at our Reading office, we support hybrid working arrangements, so you have flexibility to work in a way that’s best for you. You’ll be working 35 hours per week, worked 9am to 5pm, Monday to Friday, with a minimum of 2 days per week in office.
The client requests no contact from agencies or media sales.
Community Engagement Manager
£30,000 / Permanent
Flexible/Hybrid - two days in Office and three from home
Office: 470 Bath Road, Bristol, BS4 3AP
Are you passionate about building communities, inspiring creativity, and making a real difference? We're working with a leading organisation in the creative sector to recruit a dynamic, people-focused Community Engagement Manager.
The Opportunity
As Community Engagement Manager, you'll play a pivotal role in strengthening and expanding a vibrant membership and volunteer community. You'll lead a passionate team, develop innovative engagement strategies, and ensure every member and volunteer feels valued, connected, and inspired.
Key Responsibilities
- Lead and inspire a team of 3 dedicated membership professionals to deliver the optimal member experience
- Be a driver to analyse and refine the member/volunteer experience to improve satisfaction and increase retention
- Build and nurture a thriving community: Develop and deliver creative initiatives that foster a sense of belonging, inclusivity, and support.
- Drive engagement: Listen to members and volunteers, gather feedback, and turn insights into action-making sure everyone's voice is heard.
- Grow the community: Attract new, diverse audiences and help more people discover the benefits of membership.
- Create compelling content: Share stories, images, and videos that spark conversation and celebrate members' achievements.
- Champion the brand online: Engage with the community across social media, respond to questions, and build lasting relationships.
- Bring people together: Organise exciting regional events that connect members, generate income, and promote the organisation's mission.
About You
- Proven experience in community management or membership engagement
- Excellent communication, writing, and interpersonal skills
- Creative, strategic thinker with a passion for building relationships
- Skilled in conflict resolution, problem-solving, and project management
- Empathetic, patient, and professional in all interactions
- Strong analytical skills and familiarity with CRM tools
- Organised, detail-oriented, and proactive
Desirable:
- Experience with social media tools and analytics
- An interest in the creative arts or photography
- Knowledge of GDPR and data protection best practices
Why Apply?
- Join a respected, forward-thinking organisation with a rich history and an exciting future
- Work with a friendly, supportive team who are passionate about community and creativity
- Make a real impact-helping people connect, learn, and grow
Interview: ASAP (w/c 6th October 2025)
Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.