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Join Clergy Support Trust's outstanding External Relations Team as External Engagement Officer (12-month maternity cover) and play a key role in fundraising, events, and digital comms. Use your creativity and organisational skills to support historic events, engage supporters, and make a real impact for clergy families.

About the Role
The External Engagement Officer provides vital administrative and operational support across fundraising, events, and communications. This is ideal for someone in their second role, looking to develop a broad range of skills in a supportive environment. Working in a small and dynamic team, the External Engagement Officer supports and leads on projects, with a focus on communications, fundraising, events, marketing, and press. 

About the candidate:

• Highly organised and technologically adept (especially with CRM systems like Salesforce)
• Motivated, with at least 1 year of experience in communications, fundraising, or event management
• Confident, resilient, and able to coordinate complex event logistics
• Strong written and verbal communication skills
• Team-oriented, adaptable, and committed to the wellbeing of the clergy community

Key Responsibilities

1. Fundraising and Data Support

• Manage contacts and maintain up-to-date CRM records
• Add weekly bank donations to Salesforce and reconcile monthly income
• Lead on thanking supporters (managing emails/cards)
• Assist with legacy giving administration
• Support prospect research for fundraising
• Liaise with Finance Team on income and gift processing

2. Events – Logistics and Administration

• Manage guest lists, RSVPs, and name badges using CRM
• Act as point of contact for event bookings and assist with seating plans
• Provide on-site support at events (registration, hospitality, donor care)
• Post-event coordination including post-event feedback 

3. Communications and Digital Engagement

• Monitor and manage team inboxes
• Assist with social media management including DMs, replying to comments, and content creation
• Oversee logistics of print advertising (bookings, invoicing, transfer of creative files)

4. General / Team Support

• Maintain inventory of fundraising/event materials
• Proactively update Salesforce with missing information
• Provide general admin support and contribute creative ideas

This is a fantastic opportunity for an individual looking for a broad-scope role to development their skills in comms, engagement, events and fundraising in a high-performing team.

Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world.  Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.  We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.

We are a registered charity employing over 150 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s ground-breaking Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

The role is a permanent contract. This role is based at our Bloomsbury campus with flexibility to work from home on a 40/60 basis (40% working from the office). We will consider applications to work on a part-time, flexible, and job share basis wherever possible.

Do you have experience in organising and managing a variety of events; or enabling volunteers to deliver events? Do you have Knowledge and understanding of student activities programmes including clubs, societies and volunteering? 

If the answer is yes, then we want to hear from you.

Our ideal candidate will have the ability to manage conflicting priorities and busy workload, excellent interpersonal skills and the ability to work with a diverse range of people and be committed to working in a democratic and student led environment. 

The Charity Governance Secretariat Manager is a full-time hybrid role based in Letchworth, with the flexibility to work from home for part of the week. The role involves managing governance processes for charity clients, including coordinating board and committee meetings, preparing agendas and papers, maintaining accurate records and minutes, and tracking actions to completion. The manager will ensure compliance with charity regulations and best practice, oversee key governance documents and policies, and support trustees and senior leaders with timely information and guidance. Day-to-day responsibilities include liaising with stakeholders, organizing meeting logistics for both digital and physical events, maintaining governance calendars, and supporting the continuous improvement of governance procedures. The role also requires close collaboration with internal teams to align governance activities with overall event delivery and client expectations.

Qualifications

• Experience in charity governance or company secretariat functions, including organizing board and committee meetings, preparing papers, and recording minutes.
• Strong administrative and organizational skills, with the ability to manage multiple deadlines, maintain accurate records, and coordinate complex schedules.
• Knowledge of charity law, governance frameworks, and regulatory requirements (e.g., Charity Commission guidance), or a willingness to develop this expertise.
• Excellent written and verbal communication skills, with attention to detail and the ability to produce clear, concise, and accurate documentation.
• Proficiency with digital tools and platforms used for meetings and events (e.g., videoconferencing tools, document management systems, office productivity software).
• Ability to build effective relationships with trustees, senior leaders, and external stakeholders, demonstrating discretion and professionalism.
• Experience in or exposure to healthcare, medical meetings, or non-profit sectors is beneficial.
• Relevant professional qualification or degree in a related field (e.g., governance, law, business, public administration) is desirable but not essential.

COMMUNITY PROJECTS WORKER

OASIS NORTH BRISTOL

HOURS: 8 HOURS PER WEEK (0.2FTE)

CONTRACT: 12 MONTH FIXED TERM CONTRACT (Extension dependent on funding)

SALARY:  £5,673.80 per annum (FTE £28,369 pa for 1FTE)

Want to develop, coordinate and manage a food insecurity and community cohesion project offering a diverse range of activities and support for the local community?

Want to enable families and local residents to thrive?

Want to lead a dynamic, passionate and impactful team of volunteers?

Oasis’ vision is for community, a place where everyone is included, making a contribution and reaching their God-given potential.  We have an exciting opportunity for a Community Projects Worker to join Oasis North Bristol. Our Community Projects Worker will work with families and residents across the community to develop positive activities and services which promote a sense of belonging and help break the cycle of disadvantage.

We’re looking for an individual who has a passion for supporting families and adults, and developing community led activities. The role will involve supporting families and adults in the community, but also families in our local Oasis academies, inspiring and enabling local people to be an active voice and developer in their local area.

Key responsibilities include:

· To work with the Youth & Community Lead and other team members/partners as required to create and implement a strategy and vision for our food insecurity work.

· Ensuring effective financial management and income generation to sustain and expand services

· Managing and growing a team of volunteers, ensuring alignment with Oasis’ ethos and values.

· Building strong partnerships with local stakeholders to support the delivery of impactful community projects.

· Work directly with families and the wider community in a non-judgemental way empowering them and their families to get the most out of the opportunities available.

· Create opportunities for families and the community to get involved in shaping and delivering the work of the community projects.

· Developing and maintaining monitoring and evaluation frameworks to demonstrate the impact of activities.

· Ensure compliance with health and safety, safeguarding, and other statutory requirements.

The successful post holder must have:

· Excellent organisational and interpersonal skills, with the ability to build positive working relationships.

· Good standard of basic education, including English and Maths Level 2

· Proven experience of community work as a volunteer or professionally

· Experience of managing and working with volunteers

· Ability to build long lasting, positive relationships with both young people and adults

· A commitment to the Oasis ethos and values, including inclusion, equality, and perseverance.

This is an exciting opportunity to be part of a growing national organisation, making a real difference to communities on a local level. As part of the package, Oasis offers:

As part of the package, Oasis offers:

· A pension scheme, offering 7% employer contribution.

· A generous holiday allowance, starting at 25 days per year (plus 8 Bank Holidays).

· Policies which promote well-being and are family friendly.

To apply, please send your CV and a Supporting Statement (no more than two A4 pages).

Please expand on your CV to tell us about relevant skills, experience and qualification you have, that relate to the job description and person specification.

Completed applications should be returned by 9am Wednesday 23rd September 2026.

Interviews will take place Thursday 1st October 2026.

We actively encourage applications from people of all ethnic backgrounds and underrepresented groups. If you require any assistance to overcome potential barriers during the recruitment process, please let us know. 

We appreciate you may wish to use AI to support elements of your application but we strongly encourage all candidates to submit applications that genuinely reflect their own skills, achievements and lived experiences. It's what makes your application stand out!

Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.  We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.

The successful candidates must have the right to work in the UK.  Oasis cannot assist with sponsorship or visas.

Oasis supports Equal Opportunities.  Registered Charity No. 1163889

At Riding for the Disabled Association (RDA), we enrich lives through the unique bond between people and horses. Each year, we support over 39,000 disabled children and adults through activities including riding, carriage driving, and equine assisted programmes such as Quiet Corners and Tea with a Pony. We are pioneers in the therapeutic use of horses, leaders in disability sport, and the only major UK charity focused specifically on the health and wellbeing benefits of bringing people and horses together.

We welcome people of all ages and abilities, including those with physical and learning disabilities, sensory impairments, long-term health conditions, and neurodiversity. With 24% of the UK population classified as disabled, we make a lasting impact through the therapeutic power of horses.

We are now looking for a Coaching Coordinator to help us continue our work. 

Job Title:                           Coaching Co-ordinator

Reports to:  Head of Coaching and Equine

Based at: RDA National Office (Lowlands Equestrian Centre, Warwickshire)

Hours:                                Full Time (37 hours per week)

Contract Type:                   Permanent

Salary: £27,717

Role Purpose

To assist with training and continual professional development (CPD) organisation for RDA’s coaching workforce, supporting RDA’s coaching objectives in line with RDA strategy. Provision of support for the wider coaching team, volunteers and member groups with a continual emphasis on delivery of service and the requirement to increase RDA’s potential to work with more participants.

Specific Responsibilities

• Planning and facilitation internal and external meetings, including agenda distribution, minute taking, and follow-up on actions as required, with support from senior coordinators.
• Processing and recording of paperwork for the coaching pathway and RDA UK activities.
• Assist senior coordinators with the arrangement of training and assessment days.
• Organisation of online coaching modules.
• Assist Senior Coordinators and the Major Project Lead for Coaching and Equine with updating online content and content for coaching modules and resources (including equine).
• Work closely with the communications team to create, upload and monitor coaching and equine social media and marketing content.
• Update any budget spend in line with processing any coach or volunteer expenses claim forms.
• Manage the RDA Coaching Awards process, working in partnership with the Volunteer Manager to develop the future of the awards.
• Support the Senior Co-ordinators and Major Project Lead roles as required.
• Assist with the development of paperwork for the coaching pathway.
• Provision of advice and guidance to the RDA coaching network; act as the first line of response via telephone and email
• Provision of feedback elicited through contact with coaches to the Head of Coaching and Equine, including recurring themes, opportunities and concerns.

General

• Undertake such other duties as the line manager shall from time to time determine.
• Demonstrate the values and cultural aspirations of RDA in all work.
• Ensure due consideration is always given to our charitable aims and objectives and that this is demonstrated in all activities.
• To attend and service the National Championships, providing support leading up to the event as requested, as well as supporting the event itself.

 Person Specification

• Experience of working on multiple projects with ability to prioritise and multitask
• Experience of working with a charity
• Empathy with volunteering
• Empathy with the aims and values of RDA
• A working understanding of inclusion, equality and anti-discrimination, safeguarding and best practice
• Excellent verbal and written communication skills
• Skilled in accuracy and attention to detail
• Able to form and maintain good working relationships with colleagues and stakeholders
• Ability to work as part of a busy team
• Uses initiative and proactively supports other team members
• Ability to work independently to agreed targets
• Computer literacy with experience in Microsoft Office

About Us

For over 21 years, The Pickering Cancer Drop-In Centre has offered free, holistic support to anyone in our community affected by cancer through complementary therapies, talking therapies, art, and our supportive community.

In 2025 alone, we had 1,911 individual visits and 1,021 therapy sessions - entirely through the dedication of our volunteer team. We are currently renovating our new centre, and we want to use it to reach further into our community than ever before. This is the first paid role in our history.

About the Role

As our first Executive Director, you will be the single point of accountability between our Board of Trustees and the day-to-day operation of the Centre - working alongside our (voluntary) Centre Manager and (voluntary) Volunteer Manager to support their roles, not duplicate them. You'll lead our strategy delivery, guide the charity's move into its new home, and oversee a service redesign informed by a fresh programme of visitor, volunteer and community research.

About You

You already know how to do this job - you've held a senior, accountable position in a charity or comparable organisation and can bring that experience from day one. You're confident reporting to a board of trustees, comfortable getting things done, and able to win the trust of a highly experienced, long-standing volunteer team through competence and credibility, not authority alone.

Key Activity Areas

• Financial management – budgeting, financial controls, and reporting to the Board and Treasurer

• Governance & best practice – supporting trustees to discharge their statutory duties; maintaining the policy suite and risk register

• HR & people leadership – supporting our entire volunteer and therapist team; communication is key to our volunteers

• Fundraising – write and lead on a fundraising strategy, implement new funding streams and be the ‘face of Pickering’ – local networking will be essential

• Change management – leading the transition to our new centre and evolving service model with care and consultation

• Compliance – safeguarding, health and safety, GDPR, and other regulatory requirements

Qualifications - Desirable

All the below are not necessary qualifications but would assist with this role:

• CIPD qualification, or equivalent hands-on HR experience

• A recognised governance qualification (e.g. Chartered Governance Institute) or completion of a charity leadership programme or similar

• Financial management experience – a qualification would be useful but not essential

• Safeguarding lead training

Experience and Competencies — Essential

• Senior leadership experience with genuine authority and accountability in a charity or comparable mission-led organisation

• A track record of reporting to and working with a board of trustees or non-executive directors

• A track record of leading organisational change, with evidence it was genuinely adopted

• Sound financial literacy - budgets, management accounts, financial controls, dealing with auditors

• Working knowledge of safeguarding, risk management and regulatory compliance

• Excellent written and verbal communication, including board-level reporting as well as the ability to speak in public

• Experience making a leadership role pay for itself, through income generation, cost savings, or both

• A genuine, demonstrable commitment to Pickering's mission

Experience and Competencies — Desirable

• Fundraising experience across grants, trusts, community fundraising and corporate partnerships

• Experience within the cancer support, wider healthcare, or hospice sector

• Lived experience of cancer, personally or through supporting someone close to you

• Experience leading a refresh of a brand or a rebrand, service redesign, or physical relocation of services

• Familiarity with Tunbridge Wells and the surrounding local community

Safeguarding

This role involves working with adults who may be vulnerable by virtue of serious illness. The successful candidate will be required to undergo an enhanced DBS check and satisfactory reference checks before appointment, and will act as, or oversee, the charity's designated safeguarding lead.

Equality, Diversity and Inclusion

Pickering is committed to equal opportunity for all and welcomes applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. A copy of our Diversity, Equity and Inclusion policy is available on request.

How to Apply

Please apply by Sunday 6 September 2026. Interviews are expected to take place w/c 14 September 2026.

Nb. for full information on this role please read both attachments: Job Pack and Job Description

Summary

We are seeking a highly motivated and skilled individual to serve as Coordinator, leading the mission of Street Pastors in Kingston. The ideal candidate for this role will be a person of integrity who is able to demonstrate experience and potential in leadership of Christian outreach and mission. They should have experience leading and managing volunteers in a relevant context. They should possess effective organisational and communication skills and demonstrate a passion for building and sustaining partnerships around community outreach.

Context

Kingston Street Pastors is a churches initiative which has been operating since 2006 deploying Christian volunteers in the town centre in the night time to Care, Listen and Help. We enjoy excellent relationships with key stakeholders in Kingston’s night time economy including our local council, police and businesses. Within the wider Street Pastors movement we have made significant contributions over the years to develop policy and practice and have worked closely with neighbouring Street Pastors initiatives and with the Ascension Trust. For governance purposes Kingston Street Pastors operates as an affiliated project of Oxygen, a Kingston based youth work charity.

Our key strategic priorities are to maintain and build on the positive relationships we have with our local council, the police and businesses in the night time economy, taking advantage of opportunities for collaboration, accessing funding and other forms of support. We are perennially focused on the recruitment of new volunteers to serve as Street Pastors and Prayer Pastors to sustain and grow our capacity to deploy teams to the streets.

About the Role

This role has a Genuine Occupational Requirement for the post holder to be a practicing Christian (as outlined by 2010 Equality Act, Section 9)

Our new Coordinator will work closely with the Street Pastors Deputy Coordinator, leading the regular operations of Kingston Street Pastors and the deployment of teams while also overseeing the strategic development of the initiative in response to emerging needs and opportunities. 

Applicants should have people skills and demonstrate an ability to solve problems using a range of creative solutions including working with volunteers or using technology in new ways. The ideal candidate will have an ability to work flexibly and manage their time and resource effectively amidst competing priorities. 

A strong applicant will also be able to demonstrate the following: 

• A good understanding of the work and ethos of Street Pastors and how this resonates with your approach to Christian mission.

• A passion for the role the Church plays in our local community and an ecumenical ethos which is appreciative of a diversity of Christian traditions.

• The ability to partner with key stakeholders in the community to increase the resources, reach and depth of charitable projects. 

• A high level of proficiency in project management with competent administrative and IT skills.

• A good understanding of the night time economy, its users and key stakeholders.

• Experience and skills in charity/ church project leadership with specific reference to the recruitment, development and management of volunteers.

• An understanding of monitoring and reporting on the impact of charitable work.

Relevant experience in fields such as youth work, homelessness support, drug and alcohol services and promotion of community safety are also highly desirable.

This role is subject to an enhanced DBS check and suitable references including at least one reference from a church minister.

We are looking for a full time Receptionist to work at our Day Centre - this is a new and exciting role suiting applicants who are both well organised and enjoy interacting with people.

Who should apply?

This role would be suitable for someone:

• wishing to begin a career in Wandsworth and/or in the Charity sector
• wishing to make a difference to the lives of older people
• who would like meaningful contact with clients
• who wants to become part of a hard-working, caring, compassionate and supportive staff team

Previous administrative and reception experience may be beneficial, but the role will include a comprehensive induction and full training will be provided.

Context

Age UK Wandsworth manages the Gwynneth Morgan Day Centre, delivering flexible support to older people, adults with disabilities, and adults with dementia. Clients come to the Day Centre to participate in stimulating activities of their choice.

This is a unique opportunity for someone with great energy, efficiency and enthusiasm to work closely with our experienced Day Centre Team to manage and further develop “a day centre with a difference” in Wandsworth.

St Dionis Church is looking for an exceptional Operations and Office Manager to oversee the practical, financial, and administrative life of our vibrant church community.

This is a pivotal role. You will work directly alongside the clergy and staff team to manage our beautiful facilities, streamline our systems (using ChurchSuite), and organise and make possible the functioning of the body of Christ at St Dionis.

From managing daily church infrastructure and overseeing finances, to acting as PCC Secretary and supporting our local charity partnerships (like Glassdoor and Crosslight), you will ensure everything runs smoothly behind the scenes. 

We need a highly organised, systematic, rigorous, joyful and efficient team player who loves making things happen.

Do you want to use your brilliant people skills to change lives? 

As aPeer Support Lead, you’ll be out in the community every day — meeting people, breaking down barriers, and bringing positive change. If you have passion and energy, can use your lived or learned experience to engage and support people, we want to hear from you! 

You will: 

• Plan and deliver outreach, engaging people who need support and help them find healthcare. 

• Work with amazing partners in hostels, drug services, and the NHS. 

• Run training and workshops about hepatitis C, HIV, and liver health. 

• Do simple finger-prick blood tests 

• Lead and inspire a team of lived-experience volunteers. 

You’ll get full training, ongoing support, lots of great benefits, and a chance to make a real impact! 

Role will be based across Cambridgeshire, Suffolk, Norfolk, Essex and Bedfordshire and requires extensive travel. The post holder is required to hold a clean driving licence and have their own vehicle for work related travel.

We value creativity, innovation, and lived experience at the heart of everything we do, and we strongly encourage applications from people with lived experience similar to the people we work with – that might be of drug use, the criminal justice system, homelessness, hepatitis C, liver disease or other lived experience. 

Governance Officer Predominantly Remote | Temporary Contract to December 2026 | £15.93 - £17.58 per hour

Looking for a governance role where you can make an immediate impact while supporting senior leaders, trustees and key committees within a well-established national organisation?

We are seeking an experienced Governance Officer to join a busy and collaborative team, providing high-level governance and administrative support across executive and committee functions. This is an excellent opportunity for someone with previous governance, committee or board support experience who enjoys working with senior stakeholders and ensuring governance processes run smoothly.

The Role As Governance Officer, you will play a key role in supporting governance activities, coordinating meetings and ensuring effective decision-making processes across the organisation.

Key responsibilities will include:

• Coordinating executive and committee meetings from planning through to follow up
• Preparing agendas, meeting packs and supporting documentation
• Producing high-quality minutes and maintaining action logs
• Supporting governance and compliance activities
• Assisting with trustee and volunteer appointment processes
• Managing governance records, correspondence and documentation
• Building effective relationships with senior stakeholders, trustees and committee members
• Monitoring progress against agreed actions and governance workstreams
• Supporting a range of governance projects and initiatives as required

About You To be successful in this role, you will have:

• Previous experience supporting board, committee or governance meetings
• Excellent minute-taking skills, with the ability to produce clear and concise records of discussions and decisions
• Strong organisational skills and the ability to manage competing priorities
• Experience preparing agendas, papers and reports
• Excellent written and verbal communication skills
• The ability to work independently and use your own initiative
• Strong stakeholder management skills and confidence working with senior leaders
• Excellent attention to detail and a professional approach to handling confidential information
• Good Microsoft Office skills, including Outlook, Word, Excel and Teams

Experience within governance, company secretariat, charity, membership, public sector or regulated environments would be advantageous.

What's on Offer

• Predominantly remote working
• Opportunity to work closely with senior leaders and trustees
• A varied and rewarding governance role
• Collaborative and supportive team environment
• Immediate start available
• Full-time temporary contract until December 2026

Rate: £15.93 - £17.58 per hour
Location: London (with occasional office attendance required)
Contract: Temporary until December 2026
Hours: Full-time

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Job Summary 

The Executive Support Coordinator will provide effective and proactive support to Durham SU’s elected student leaders, senior staff and volunteers, helping to ensure the effective delivery of Durham SU’s work. The role will support the coordination of executive and governance activity, alongside providing administrative and HR support across the organisation, providing advice, coordination and practical support to help ensure decisions are effectively implemented and that strong working relationships are built with elected student leaders, colleagues and key stakeholders.

Key Responsibilities and Duties 

The Executive Support Coordinator is responsible for providing high-quality executive and administrative support to the Chief Executive, Board of Trustees, and senior leadership team, helping to ensure the effective operation of Durham SU. In particular, the Executive Support Coordinator will:

• Maintain excellent working relationships with colleagues across Durham SU Durham University, Board of Trustees and external stakeholders. 

• Provide effective coordination and administrative support across executive, governance, and people functions, ensuring information, resources, and communications are managed effectively. 

• Support the development and implementation of organisational policies, procedures, and processes, particularly within executive support and people-related areas. 

• Provide advice, guidance, and administrative support on HR processes, including recruitment, onboarding, employee records, staff engagement activities, and other people-related initiatives. 

• Providing proactive executive support to the leadership team, including diary management, meeting coordination and administrative support. 

• Coordinating Board and committee governance processes, including preparing agendas, distributing papers, taking accurate minutes, tracking actions, and maintaining governance records. 

• Act as a professional ambassador for Durham SU, demonstrating discretion, confidentiality, and a commitment to supporting an inclusive and positive working environment. 

The Executive Support Coordinator is accountable for: 

• Line managing and supporting a student staff member within the Central Services team, including agreeing objectives, providing regular support and feedback, supporting development opportunities, and ensuring effective delivery of agreed tasks and priorities. 

• Maintaining accurate, confidential records and documentation across governance, executive, HR, and Central Services functions, ensuring information is managed appropriately and securely. 

• Supporting continuous improvement of administrative, governance, and HR processes to improve efficiency, consistency, and the experience of staff, trustees, and stakeholders. 

• Promoting the values, reputation, and strategic objectives of Durham SU through professional, organised, and collaborative working. 

To apply for this role please visit our website to complete the application form. 

Make a difference every day with PDSA

About Us

Join us to help keep even more people and pets together when times are tough. For over a century, PDSA has provided vital veterinary care for the pets of people experiencing financial hardship.

We're now on a journey to expand our reach and support even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape the future of PDSA.

Together, we'll build a stronger organisation and ensure our services continue to support those who need us most for the next hundred years.

If you're ready to make a real difference and be part of a team creating positive change, we'd love to hear from you.

About the role

We're looking for an Inbound Customer Service Advisor to join our friendly and supportive National Customer Service Centre (NCSC) in Sunderland.

You'll be based just 600 metres from our PDSA Pet Hospital, working as part of a welcoming team of around 60 colleagues who are passionate about delivering exceptional service to our clients, supporters, volunteers and retail customers.

Our National Customer Service Centre has grown significantly over the last decade and now supports thousands of people every year through a wide variety of enquiries. It's a fast-paced, rewarding environment where every conversation helps make a difference.

As an Inbound Customer Service Advisor, you'll be the first point of contact for many of the people who rely on PDSA. You'll provide a warm, professional and efficient service, ensuring every interaction reflects our values and supports our mission of keeping people and pets together when times are tough.

What you'll be doing

• Handling a variety of inbound telephone calls and emails, providing accurate, friendly and helpful support.
• Managing first-line customer complaints professionally and empathetically, aiming to achieve a positive first-time resolution.
• Promoting PDSA products and services where appropriate by identifying customer needs and recommending suitable solutions.
• Accurately recording customer information and processing payments and refunds.
• Working towards individual and team performance targets, including KPIs and service levels, while maintaining excellent quality standards.
• Keeping your knowledge up to date with PDSA services, policies, campaigns and fundraising initiatives.

About you

You'll enjoy helping people and be passionate about delivering outstanding customer service.

We're looking for someone who is calm under pressure, enjoys speaking with a wide range of people and takes pride in resolving enquiries efficiently and compassionately.

You'll have:

• Excellent communication and listening skills, with confidence speaking on the telephone.
• Experience working within a customer service or contact centre environment.
• Strong computer skills with excellent attention to detail when recording customer information.
• A positive, proactive approach and a genuine desire to provide exceptional customer service.
• The ability to show empathy and professionalism, particularly when dealing with sensitive or challenging conversations.

It would also be beneficial if you have experience of:

• Handling written customer enquiries via email.
• Cross-selling, upselling or generating leads within a customer service environment.

Recruitment Process

As part of our recruitment process, shortlisted candidates will be invited to attend an in person assessment centre at our National Customer Service Centre in Sunderland, which is planned for the beginning/mid September 2026.

Rewards,supportand benefits 

We’rereally passionateabout beinga great placeto work,somewhere people feel proud of what they do, connected to a meaningful purpose, and able to make a genuine difference every day. Our teams are collaborative and supportive, and we encourage everyone to bring their ideas,individualityand passion for pets to work with them. 

As well as a rewarding role and a positive, people-focused culture, we also offer a wide range of benefits, including: 

• Flexible working options to support your work–life balance and individual circumstances. 

• 25 days’ holiday plus Bank Holidays 

• Three paid special days off: Volunteering Day, CelebrationDayand Wellbeing Day annually. 

• Generous pension options, with PDSA contributions starting at 5% and rising to 10%. 

• Life assurance providing four times your annual salary for added peace of mind. 

• AXA Health Employee Assistance Programme, with 24/7 wellbeing support 

• Retail,holidayand lifestyle discounts available through our staff Fetch benefits platform. 

• Enhanced maternity,paternityand adoption leave to support you and your family. 

• 10% discount on PDSA Pet Insurance plus access to staff veterinary services. 

PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individualsare able tomake best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members fromdifferent backgrounds. 

If you have any questions or concernsregardingaccessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you mayrequirethroughout the recruitment process. 

We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect. 

To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references andappropriate backgroundchecks. 

The Part-Time Facilities and Operations Assistant plays a key role in the smooth day-to-day running of The Thornbury Centre. Working alongside a small team of staff and volunteers, the postholder will help ensure that the Centre remains safe, clean, welcoming for all users, tenants, staff, volunteers, and visitors.

This is a varied and hands-on role, involving assisting the Centre Manager in building operations, room set-up, health and safety checks, basic maintenance tasks, and supporting the delivery of activities and events. As a public-facing member of the team, the successful candidate will be friendly, approachable, reliable, and committed to providing an excellent experience for everyone who uses the Centre.

The role offers an opportunity to make a meaningful contribution to the life of the local community by helping to create an environment where people feel welcomed, supported, and able to participate in a wide range of activities and services.