Communication manager jobs

Head of IT

 

This is an exciting time to join as we are embarking on an ambitious Digital, Data and Technology (DDT) Programme to enable the organisation to reach its ambitious goal of raising £120m by 2033. This is a significant time for Technology in the organisation, the Technology Operating Model, Cyber Security initiatives, User Experience (e.g. AI, Microsoft tooling) and the Technology architecture (move from en-prem to SaaS and Azure) are all receiving significant investment and change.

The successful person will be a visible and approachable leader who enjoys balancing strategic thinking with hands-on IT operational management. You’ll be comfortable working closely with senior stakeholders, leading technical teams, and ensuring a consistently high-level of service across the organisation. In addition, this is a time of change so leading and driving forward change evolving IT into a modern scalable service function.  This role will have 3 direct reports (with teams) with responsibility for Operations & Infrastructure, Cyber & Information Security and End User Systems Management.

Key Responsibilities:

Leadership and Management

· Lead and develop a high-performing team, fostering accountability and continuous improvement.

· Membership of internal programme/business boards, creating and delivering updates to senior stakeholders

· Contributing and collaborating as a key part of the Digital, Data & Technology leadership team

· Acting as the key IT contact for senior business stakeholders

· Building strong relationships with suppliers (including procurement)

· Managing budgets, resources, and IT governance requirements

Digital and Technology change

· Driving forward SaaS and cloud infrastructure migration

· Evolving IT into a modern scalable service function using self-service and automation

· Improving the end user experience from IT provided tools including with AI (safe adoption, productivity enablement, guardrails and policy)

Cyber and Information Security

· Acting as the senior operational owner for cyber and information security, with accountability for policy, standards, controls and incident readiness

· Leading security operations including threat/vulnerability management, incident response, and risk assessment

· Embedding security by design across cloud (Azure), SaaS, and end-user technologies

Technology Operations

· Leading, mentoring, and developing an IT support and infrastructure team

· Overseeing infrastructure (cloud and en-prem), networks, hardware, and end-user technology services

· Ensuring high levels of system availability, reliability, and user satisfaction

· Managing support for devices, connectivity, printers, collaboration tools, and business systems

· Managing and improving support processes, SLAs, and operational performance metrics

· Driving service excellence and managing escalated technical issues when needed

Technology Expertise

Strong experience across modern end-user and enterprise technologies, including:

· Microsoft 365 (Entra ID/Azure AD, SharePoint, Intune, Defender, Active Directory)

· Microsoft Azure (Virtual Machines, Azure SQL, networking and other cloud infrastructure)

· Expertise in hybrid or cloud native environments

· Office technology (networking, Windows environments, personal computing, mobile device management)

· Security tools and services covering identity & access management, endpoint and cloud protection, SIEM/XDR, vulnerability management, and email/domain security

End-user tooling, including emerging AI-enabled productivity tools

 

Knowledge, skills and experience needed:

· Proven experience in a Head of IT, Service Management / Service Delivery leadership role

· Experience leading digital transformation or cloud modernisation programmes

· Experience in owning cyber and information security with accountability for policy, standards, controls and incident readiness

· Technically credible — able to hold your own in conversations with developers, architects, and IT leadership

· Experience driving continuous service improvement (CSI) and operational excellence

· Track record of delivering service innovation and automation in a growing organisation

· A confident communicator who can represent the IT function professionally at all levels, internally and externally

· Strong troubleshooting and problem-solving skills with the ability to manage incidents and complex service challenges

· Commitment to safeguarding, confidentiality and secure handling of sensitive information

· Strong people management experience, including leading, developing and motivating high-performing teams

· Experience influencing decision-making at senior leadership and executive level

· Strong leadership capability, balancing hands-on delivery with short- and long-term strategic vision

· Outstanding communicator, with strong influencing, negotiation, and decision-making skills

· Ability to translate complex technical concepts into clear, accessible language

· Strong focus on ownership, accountability, and results delivery, with a proactive “can-do” attitude

· Strategic and analytical thinker, able to see the bigger picture and set direction

· High levels of integrity, professionalism, and ethical standards

· Curious and adaptable, with a commitment to continuous learning and improvement

· Willingness to be hands-on when needed, leading by example within the team

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £75,000 per annum, plus benefits

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 21ST June 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

We’re recruiting an Events Coordinator to help run our city-centre climate action hub, called Imagine Leeds. Imagine Leeds is an innovative venue where people come together to plan and take action on climate, nature and social justice. It is part of the Climate Action Leeds Network, which was established in 2020.

This post is part of a three-year funding package of £493,000 to support community climate action in Leeds. The funding comes from the National Lottery, Leeds Community Foundation, Bunzl, the University of Leeds and North Star Coffee Roasters. Climate Action Leeds is run by a partnership made up of Voluntary Action Leeds and Leeds Love It Share It CIC.

We are looking for a hard working person who is experienced in organising and delivering events, so we can run an engaging series of events on topics relating to sustainability and social justice.

The successful candidate will help coordinate the day to day activities at Imagine Leeds. The venue provides space for events, meetings, co-working, exhibitions and networking. The successful candidate will contribute to the effective running of this well-loved venue, ensuring that it can continue to serve Leeds’ vibrant community of changemakers and facilitate engagement with thousands of people across the city.

Key outcomes for this role are:

• Bringing together a range of people and organisations to contribute to our mission imagining (and then creating) a more sustainable Leeds, that is zero carbon, nature friendly and socially just. 

  • Organising a minimum of 1 event each month, attracting at least 20 attendees.

• Contributing to the smooth and professional running of Imagine Leeds to help build its reputation as a valuable institution for the city.

• Supporting the mission to find a permanent home for Imagine Leeds.

Duties and responsibilities

In the course of their duties, this post will require joint working with other members of the Imagine Leeds team. Duties may change as the post and programme progresses. Any changes will be discussed with the postholder. 

• Events organising

  • Organising regular events at Imagine Leeds to bring people together to discuss the future of the city.

  • Facilitating events in a way that encourages everyone to feel safe, welcome, and able to take part effectively.

  • Widening participation so that people from a variety of backgrounds are able to get involved in Imagine Leeds events.

• Communications and displays

  • Promoting Imagine Leeds and its events through a variety of communications channels including websites, mailing lists, social media, posters and leaflets.

  • Contributing to the design and production of displays that help people understand how the city works today, and imagine a more sustainable future.

• Venue support and evaluation

  • Supporting people using Imagine Leeds for their meetings and events, including tech setup, accessibility and inclusion, and opening and closing the venue.

  • Ensure ongoing monitoring and evaluation of Imagine Leeds and its users’ activities in the venue.

• Facilities and operations

  • Helping to take care of Imagine Leeds to ensure the venue has a professional look and feel, including tidying and cleaning, and offers a supportive environment for space users.

  • Sharing responsibility for the security of Imagine Leeds, including its equipment, stock and facilities.

  • Helping to improve the systems and processes used at Imagine Leeds, to ensure smooth operation and satisfaction of key stakeholders, regular users and visitors.

• General support and duties

  • Attending team meetings, Imagine Leeds Steering Group meetings and programme-wide meetings and events.

  • Providing information about Imagine Leeds for reports and funding bids.

  • All team members are expected to: 

    • work within and promote the aims and objectives of Leeds Love It Share It CIC, Imagine Leeds and Climate Action Leeds, and present a positive image to the public and other partners.

    • work within the Equal Opportunities framework and promote and support equality, diversity and inclusion within their work.

    • work within our environmental and other policies at all times.

    • take responsibility for their own safety, and ensure that colleagues and visitors are not exposed to danger.

  • Team members may be provided with training to support them in their work, to better deliver key tasks and to aid professional development.

  • Some evening and weekend working may be required.

We are looking for a proactive, organised and detail-focused Direct Marketing Administrator to play an important role in delivering targeted campaigns that connect the right people with the right support at the right time.

This is an excellent opportunity for someone at an earlier stage in their marketing or administration career who enjoys working with data, systems and people. In this role, you will provide day-to-day support for our internal direct marketing activity, work closely with colleagues across the marketing team, and help shape well-targeted email, postal and telephone campaigns that supports family life across the UK.

Key Responsibilities:

• Work with colleagues to prepare and segment data for targeted email, postal and telephone campaigns for a range of audiences and stakeholders
• Build positive working relationships with external suppliers to help deliver effective, timely and cost-conscious marketing activity
• Monitor campaign delivery and flag any issues quickly to the Marketing and Website Manager so that plans stay on track
• Support and encourage the internal telemarketing team in their day-to-day work, helping them stay organised and effective during busy live tour event seasons
• Help ensure requests for marketing materials generated through telemarketing campaigns are fulfilled promptly and accurately for live tour events
• Represent Care for the Family warmly and professionally in interactions with supporters, contacts and wider audiences
• Follow agreed processes and policies to handle data carefully and accurately for use in multi-channel direct marketing campaigns
• Contribute to the wider work of the marketing team through ad hoc projects and support for online campaigns where needed
• Occasionally coordinate volunteer support for sending marketing materials to relevant audiences
• Maintain accurate financial administration, including processing purchase orders and invoices

 

Person Specification

Essential:

• Confidence using a range of IT systems and software, with the enthusiasm to learn new digital tools and skills
•  A positive, can-do attitude and the flexibility to contribute in a fast-paced, busy team environment
• A methodical and systematic approach to work, with the ability to follow agreed processes carefully
• Strong organisational skills and the ability to manage competing priorities while meeting deadlines
• diligent and conscientious approach, with close attention to detail
• Enjoys working collaboratively and supporting colleagues to achieve shared goals
• Strong written and verbal communication skills
• Good working knowledge of Microsoft Excel and other Microsoft Office applications
• Comfortable using online systems and software for managing data, reporting and communication

Desirable:

• Experience in an office, administrative or coordinator-style role
• Experience in a customer support environment or an understanding of good practice in telemarketing or outbound calling
• Familiarity with CRM systems
• An understanding of GDPR and responsible marketing practice
• An awareness of how multi-channel marketing campaigns work

Additional Information:

Although we are an organization built upon a Christian ethos, we do not
consider this role to be one which carries an occupational requirement
for the post holder to be a practising Christian under the requirements
outlined in Part 1 of Schedule 9 of the Equality Act 2010. However, due to
the nature of the organization and the integral part this role will play, we would like someone who is comfortable working in a Christian context and working to support
our Christian ethos.

 

Terms and Conditions:

This is a full-time, permanent position. The salary will be £24,455 per annum

This position is 37 hours per week.

The position is offered subject to the satisfactory completion of a three-month probationary period.

Holiday entitlement is five weeks per annum, rising to six weeks after two years’ continuous service, plus statutory holidays.

CFF operates a group personal pension scheme and will contribute to an employee’s plan, within the scheme, a monthly payment equivalent to 10% of their gross monthly salary once conditions for entry to the scheme have been met.

This is a fantastic opportunity to support our Grant Fundraising programme.
We are in a key point of our strategy, expanding our programmes to support more young people than ever before. To do this, we need to focus on building on the success of our grants programme to expand our income.

The role will work closely with the Head of Fundraising and Communications to build on our existing grant programme. They will focus on researching new opportunities, liaising with the delivery team for project ideas and working with them to create impact reports, and taking the lead on lower level grant applications.

This role is part funded by The National Lottery Community Fund.

Responsibilities

Grant Applications

• Write fundraising applications for grants under £10,000.
• Support the development of our unrestricted and core application to send to family foundations.
• Support the Head of Fundraising and Communications with larger grant applications.

Research and Prospecting

• Create pipeline of potential funders 
• Work with the delivery teams to create a list of potential projects to fund.

Stewardship

• Create and send detailed impact reports to funders on time and in line with their requirements
• Build and maintain meaningful relationships with our supporters
• CRM Management

Person Specification

Experience

• Working in a similar events or fundraising role
• Working with people and building up relationships across different audiences
   

Knowledge

• Funding and charitable sectors
• Proven track record of developing and managing relationships
• Aware of opportunities in the local area
• Computer literate in MS Office
• Previous use of CRM systems

Essential Skills and Competencies

• Outstanding writing skills and ability to write clearly and concisely
• Outstanding organisational skills and attention to detail
• Outstanding communication skills
• Outstanding networker capable of developing relationships
• Able to plan, prioritise and manage a varied workload
• Ability to work well under pressure and to deadlines
• Able to effectively represent Youth Options and promote core brand messages
• A creative thinker who can bring fresh outlook and ideas
• Collaborative, able to work in a small, informal team

We are seeking an experienced paralegal, or trainee solicitor to fill the post Employment Law Caseworker. As an experienced employment law practitioner or aspirational trainee solicitor (England and Wales), you will be required to provide professional legal advice on employment law matters to members.

PCS will provide fully funded accredited training with 1 day a week release. With supervision by a qualified solicitor to enable you to pass your SQE examinations within 2 years, whilst gaining the required qualifying work experience through your day-to-day role.

Salary and Location

• Band 3, London Spine points 33-29 or Regional Spine points 36-32
• London starting salary: £45,377 p.a. rising to £50,703 p.a. in annual increments or Regional starting salary: £42,105 p.a. rising to £46,348 p.a. in annual increments
• PCS London or Region

Successful candidates for the Employment Law Caseworker will be able to demonstrate:

• Proven experience in employment law or relevant qualification in Law (from any common law jurisdiction).
• Good communication and negotiation abilities.
• Ability to prioritise and manage workloads.
• Commitment to promoting equality and diversity in the workplace.
• Ability to work collaboratively and manage legal issues.
• Their commitment to the SRA Professional standards and behaviours.

The main duties of the Employment Law Caseworker role include:

• Delivering legal guidance and representation on employment law issues.
• Conducting legal research, drafting advice, claims, and other legal documents.
• Providing support to senior colleagues on more complex matters.
• Casework management.

You will be committed to professional development, through training, appraisal and the use of technology, you will be able to show how you maintain and share your up-to-date knowledge of employment legislation. An understanding of the political processes in the UK and the role and work of trade unions is essential.

Closing date: at 12 midday on Tuesday 23 June 2026

Interviews will be held in person at PCS Clapham on 10 July 2026

About PCS

PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.

Employer Benefits

You will have access to a generous package of staff benefits including

• flexible working (including hybrid working)
• childcare and family support
• generous maternity/paternity leave
• 32 days leave and Christmas closure
• pension scheme
• employee assistance programme

Learning and Development

The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.

PCS Recruiting Process

We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices.

Applications must be received by the closing date and time specified.

Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.

• CVs will not be accepted. Please see the job description/person specification and follow the application process.
• PCS is working towards equal opportunities and is positive about disabled people.
• All posts can be considered on a full-time, part-time or job share basis.

Please view our guidance for applicants.

JOB DESCRIPTION: EMPLOYMENT LAW CASEWORKER

Ref: 1126

Grade: Band 3, London or Region

Salary:

London Spine points 33 - 29

London starting salary £45,377 p.a. rising to £50,703 p.a.

Regional Spine points 36 - 32

Regional starting salary £42,105 p.a. rising to £46,348 p.a.

Location: London/Region

Purpose of the job:

To support the delivery of a professional legal advice, guidance, and representation on employment law matters to the, staff, and members.

Responsible to: Band 4, Employment Law Manager (Senior Paralegal)

Responsible for: Not applicable

Contacts

External:

PCS Members, elected officials and potential members. Employers, Legal and other advisors. TUC, Members of other trade unions and related bodies. MPs, pressure groups, campaigning bodies and media.

Internal:

PCS Staff and managers across Regions, Senior Management Team, National Management Team and other PCS Departments.

Main duties and responsibilities

1. Key areas

• Undertake training working towards the completion of the SQE
• Provide support in legal research into past cases and documents
• Draft and prepare claims or other legal documents
• Provide support with legal advice to SMT, NEC, members
• Keep up to date with new developments in employment legislation
• Provide support with employment law briefings to PCS staff about changes in employment legislation
• Advise members and Reps on wrongful termination and unfair dismissal claims, including reviewing dismissal procedures and advocating for members' rights
• Assist members and reps in cases of workplace discrimination, harassment, or retaliation based on factors such as age, gender, race, disability, or other protected characteristics
• Support the development of the Unions policy objectives including the PCS planning process
• Support the delivery of the unions Legal and Employment Rights strategy
• Provide support in the unions bargaining, organising, campaigning, equality, learning and digital agendas
• Provide advice to relevant committees including supporting the preparation and presentation of reports
• Monitor and report on issues and initiatives as requested

2. Communication

• Provide support to ensure digitalisation, information & communication methods are effectively implemented and used to generate improvements
• Draft complex communications including briefs and reports
• Communicate with members by supporting the production of circulars and briefings, and by addressing meetings and conferences etc
• As necessary, represent PCS and liaise with outside bodies

3. Casework Management

• Advise in the handling of personal casework
• Liaise with solicitors, internal and external bodies on the handling of personal casework
• Represent PCS or PCS members at official bodies such as employment tribunals, Civil Service Appeal Board, etc.
• Maintain and improve own knowledge of the developments in employment law and practice

4. Team Working

• Proactively promote team working
• Initiate, organise, lead and participate in team meetings as appropriate
• Maintain high levels of confidentiality of sensitive issues at all times
• Provide assistance to team members

5. Equality

• Contribute to PCS policies on equal opportunities by developing innovative workplace strategies to tackle inequality and discrimination

6. General

• Participate and input information into PCS planning and budgeting processes
• At all times implement and promote the PCSs equal opportunities policy and adhere to the PCS Values
• Take due and reasonable care of self and others in respect of health and safety at work
• Participate in appraisal, training and development systems
• Act in a manner that enhances the work of the PCS and its overall public image
• In all work activities, comply with data protection legislation and PCSs requirements for the protection of personal information and the privacy of individuals
• Staff at this grade may be assigned or transferred to posts within grade. A training & development programme will be provided to assist with this, where required such other duties that may reasonably be required and that are within the level of the responsibility of this post
• Willing to work outside normal office hours and location on occasion (e.g. attendance at Annual Delegate Conference, where required)

Person Specification: EMPLOYMENT LAW CASEWORKER

Ref:1126

Date: May 2026

Location: London/Region

ESSENTIAL FACTORS

QUALIFICATIONS

• Qualifying Law degree. Or 2 plus years experience in an employment law role

EXPERIENCE

• Actively participating in committees and teams
• Industrial relations and negotiations
• Project management, problem solving and decision making

TRAINING

(including continuous professional development)

• Evidence of ongoing training and continuing professional development
• Commitment to undertake job-related training working towards the completion of the SQE
• Commitment to participation in appraisal and development review process

KNOWLEDGE

• Understanding of the political processes in the UK and the role and work of trade unions
• Employment rights, equality legislation, discrimination law and working practices
• Impact and use of Digital and IT applications in a trade union

SKILLS

• Ability to communicate effectively using written and oral channels, including reports and presentations, with a variety of audiences
• Ability to negotiate and form effective working relationships internally and externally
• Ability to work collaboratively and manage complex legal issues
• Ability to identify and set standards and priorities
• Ability to provide timely advice and guidance

OTHER

• Commitment to the application of Equal Opportunities policies and practices at work
• Understanding of own role in maintaining legal compliances within PCS (e.g. data protection; health and safety)
• Flexible approach to work and willing to work outside of normal office hours and location on occasions

Your role

You will provide an advice, information and support services to families using hospital services at the Great Northern Children’s Hospital.

What we’re looking for

• Experience of working with and supporting families who have disabled children.
• Good organisational and administrative skills.
• Knowledge and experience of the issues and concerns that affect families who have disabled children e.g. benefits, social care, and education.
• Knowledge and experience of welfare benefits, especially DLA/PIP and other benefits targeted at families with disabled children.
• Good communication, listening skills, time management and networking skills.

Purpose of the role

This role will build and grow a sustainable Individual Giving programme from a small base, developing the strategy and activity needed to significantly increase public fundraising income. The role will strengthen supporter journeys, improve retention, and establish regular giving as a core income stream. It will also lead the development of in‑memory giving and deliver two key annual campaigns, helping to create a more reliable and resilient income base. This is a hands‑on role for a proactive self‑starter who can bring focus, structure and momentum to an under‑developed but high‑potential area of fundraising. 

Key responsibilites 

• Lead and grow our regular giving programme, developing a clear plan to increase supporter numbers, strengthen retention and build long‑term value. Ensure monthly giving becomes a visible and natural part of our campaigns, events and wider communications, helping to create a reliable foundation of recurring income. 

• Plan and deliver 2–3 integrated appeals each year, working closely with Marketing to shape warm, compelling messaging. Set achievable income targets, monitor performance and embed a test‑and‑learn approach so each appeal improves on the last. 

• Strengthen and expand our in‑memory giving, ensuring supporters feel supported and valued at what can be a deeply personal time. Introduce light‑touch legacy awareness in a sensitive, values‑led way to begin building longer‑term support. 

• Create clear, engaging supporter journeys that move people from a first gift to ongoing involvement. Use insight and data to understand behaviour, re‑engage lapsed donors where appropriate and identify opportunities to develop mid‑value giving. 

• Maintain oversight of individual giving performance, tracking income against target and identifying trends, risks and opportunities early. Contribute to forecasting and planning, bringing structure and confidence to this growing income stream. 

• Work closely with Relationship Fundraisers and the Partnerships Manager to ensure activity is joined up, supporting community donors to move into wider giving journeys and making the most of opportunities such as payroll giving. Play an active role in monthly income discussions and in shaping our wider growth plans. 

• Take a hands‑on approach to delivery, from drafting copy and shaping creative to managing data selections and supporter communications. As this is a developing income stream, you’ll be comfortable building processes, testing new ideas and driving activity forward with initiative and independence. 

• Work with our Engagement team to strengthen digital fundraising, ensuring donation pages, email journeys and social content support donor recruitment and retention. 

For full details, please refer to the attached recruitment pack.

How to apply 

Please upload your CV and supporting cover letter to Charity Jobs outlining why you’re interested in the role. Please take your time to explain how your experience is relevant to this post.

Closing date: Monday 29th June 2026 

Interviews:  

First stage, via Teams: Tuesday 7th July 2026 

Second stage, in-person, Leeds: Thursday 16th July 2026 

About the team

We have big goals over the next few years.

We're going to be fighting for mental health in a way we never have before.

Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.

Team information

Will you join us?

We are recruiting for a Senior Supporter Care Officer to join our team at Mind.

Mind's Supporter Care Team play a vital role in ensuring that we deliver an outstanding customer service to supporters and the general public, guaranteeing an excellent experience with Mind, leaving our supporters feeling valued and committed to our cause.

You will work closely with the team manager as well as two other Senior Officers, and 6 Co-rdinators. You will directly line manage 3 Co-ordinators, ensuring work is completed within SLAs, supporting with coaching and ensuring high quality standards are achieved by working with individuals to develop and improve whilst always keeping supporters at the heart of what we do.

Engagement and communication is key to this role and will require someone who has significant line management experience and who is above all else, compassionate, resilient and who thrives in a busy, customer facing environment.

This role requires a Disclosure and Barring Service (DBS) check.

Key duties and responsibilities

The post holder will:

-Line manage 3 Co-ordinators and support the whole team to ensure timely, high quality communications with supporters and the general public.

- Monitor quality and provide structured feedback on performance, creating bespoke development plans with team members.

- Support the management team with complaint handling and resolution, responding to complex emails and acting as an escalation point for Safeguarding concerns identified during team interactions (it is essential the post holder has Safeguarding experience)

-Create process notes, ensuring the team are briefed on upcoming activities and that templates and FAQs are up to date.

-Lead on and participate in team wide projects to utilise AI and other technology to improve supporter experiences

- Act as first line of support for the team on a day to day basis to resolve real time queries

-Foster strong relationships with the fundraising teams we work closely with, helping ensure events and activities are successful and engagement opportunities maximised.

Mind's equity statement

Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.

At Care for the Family, every data point represents a person or a family we’ve supported, or a donor who makes that support possible.

These Impact and Engagement Data Internship roles are about more than just numbers; it’s about understanding the "why" behind the data.  You will work closely with our Data Insights Manager and Marketing Manager to help us understand our beneficiaries and donors better and ensure our systems are robust enough to support our mission as we grow. You will be turning raw data into clear stories that inform our future strategy. 

How do we know our events are making a difference? How effective was our last marketing campaign? These roles are about surfacing insights that help us grow our reach. We have a wealth of information sitting in our databases, and we need someone to help us join the dots. In this role, you won’t just be crunching numbers; you’ll be an internal consultant, helping our teams understand how their daily work impacts the charity’s wider mission. 

This is a great opportunity for anyone who is interested in working with data to flex their analytical muscles and sharpen their skills in a supportive environment where they can develop skills that will transfer into a wide range of future career options.

Key Responsibilities:

• Impact Mapping: Helping teams capture and analyse "outcomes" data—the real-world change our charity creates
• Marketing and fundraising Analysis: Reviewing campaign data to see what resonates with our audience
• Team Secondments: Spend time embedded within operational teams to understand their "pain points" with data
• Dashboard Creation: Building simple, visual reports that help managers understand at a glance how their department is performing
• Data Analysis: Use Excel and Power BI to surface trends in things such as resource sales or  financial performance
• Training & Support: Help staff become more confident in using our CRM to find the answers they need
• Data Quality: Working with teams to ensure the information we put into our systems is accurate and usefu
• Process Improvement: Recommend changes to working practices to improve data quality at the point of entry

 

Person Specification

Essential:

• Recent graduate or equivalent experience in a role requiring logical thinking or data handling
• Analytical Mindset: You enjoy spotting patterns and trends in information 
• Naturally Curious: You’re the kind of person who asks "Why do we do it this way?" and "Could we do it better?" 
• Team Player: You are happy to roll up your sleeves and help a team rethink their working practices.
• Communication Skills: You can present your findings in a way that is visual, easy to digest, and actionable. You can also grasp and explain technical concepts to non-technical colleagues without using jargon
• A People Person: You are personable, friendly and good at building healthy working relationships with people across the organisation
• Tech-Comfortable: You absolutely don’t need to be a coder, but you should be a confident user of standard MS Office tools (especially Excel) and be prepared to work within a complex integrated data environment, engaging with systems such as Microsoft Dynamics 365, Sage 200 & WooCommerce
• Values Driven: You are excited about using your skills to support families across the UK

 

 Desirable:

• Experience in a third sector/ charity  environment
• Familiarity with CRM systems
• Understanding of analysis and reporting of KPI metrics
• Experience in delivering training or "how-to" guidance

Additional Information:

Although we are an organization built upon a Christian ethos, we do not
consider this role to be one which carries an occupational requirement
for the post holder to be a practising Christian under the requirements
outlined in Part 1 of Schedule 9 of the Equality Act 2010. However, due to
the nature of the organization and the integral part this role will play, we would like someone who is comfortable working in a Christian context and working to support
our Christian ethos.

 

Terms and Conditions:

This is a full-time, one-year fixed-term position. The salary will be £24,455 per annum

This position is 37 hours per week.

The position is offered subject to the satisfactory completion of a three-month probationary period.

Holiday entitlement is five weeks per annum

CFF operates a group personal pension scheme and will contribute to an employee’s plan, within the scheme, a monthly payment equivalent to 10% of their gross monthly salary once conditions for entry to the scheme have been met.

The Director of Place, Programmes and Delivery provides strategic leadership and operational oversight of the charity’s programmes and projects, including our Place Expansion work, ensuring they are high-quality, impactful, and aligned with the organisation’s mission and values. The role is responsible for translating strategic objectives into effective delivery, embedding learning and improvement, and ensuring programmes are sustainable, inclusive, and responsive to the needs of funders.

You will have a strong understanding of risk management, developing senior relationships with key partner agencies, able to take decisive and proactive actions to ensure smooth execution of programmes.

You will be purposeful and collaborative with the ability to manage multiple complex programmes at one time. The current programmes you will be responsible for include: Safeguarding and Welfare, Playzones, and Place Expansion. You will also be responsible for all of our Project work.

Being the senior leader responsible for our Place Expansion work will be a substantial part of this role.  Place-based working in this sector is still emerging and operates within complex local systems, requiring the ability to navigate, influence and align a wide range of partners, often with different priorities, accountabilities and constraints.

You will also be the lead senior officer responsible for Safeguarding.

As a member of the senior leadership team, the Director of Programmes, Delivery and Place contributes to organisational strategy, resource planning, and organisational culture. You will also regularly attend Board meetings and Sub-Committee meetings as required.

Find out more about this role at our online candidate information webinar on 8th June at 3pm.  Join the session using the link in the recruitment pack or watch the recording of the session on our YouTube Channel.

Please see the recruitment pack on our website for full details of this role.

Who you are:

• Significant senior-level experience in programme or service delivery within the charity, public, or related sectors.
• Experience of managing and influencing complex relationships with external senior stakeholders at a strategic level and brokering solutions in environments where relationships can be both collaborative and contested.
• Proven experience of leading complex programmes and teams.
• Strong understanding of programme design, delivery and impact measurement.
• Experience of project management tools, resource planning and budget management.
• Excellent leadership, communication, and stakeholder-management skills.
• Strong commitment to, and knowledge of, safeguarding, equity, diversity, and inclusion.
• Alignment with the values and mission of the organisation.
• You are able to demonstrate an understanding of, and commitment to, equality, diversity and inclusion in relation to London.
• You have lived experience of day-to-day life in London. 

Key Details:

• Full-time (35 hours per week).  We are open to discussing flexible working options.
• Salary: £75,000 per annum if full-time
• Permanent contract
• Flexible working: we use a model of 2 plus days per week in our central London office at House of Sport or a partner organization and working from home, with travel required throughout London
• Offering 28 days’ holiday + 8 public holidays + 5 volunteer days + Christmas Closure
• Competitive Pension scheme 
• Life Assurance and Health Cash Plan
• Employee Assistance Provider giving access to counselling and practical support

Timeline:

Deadline for applications: EoD on Tuesday 16th June

Role Overview

The Senior Community and Patient Engagement role will play a key role in building, supporting, and strengthening relationships with people living with lung conditions, carers, patient organisations, and wider community stakeholders across Europe. The postholder will ensure that patient voices are meaningfully embedded in ELF and ERS activities, including research, education, advocacy, and policy. This role requires strong organisational and communication skills, ability to manage and distrbute workload and tasks, cultural sensitivity, and a commitment to inclusive, ethical, and impactful engagement. 

Key Responsibilities

Community & Patient Engagement

• Build and maintain strong relationships with patients, carers, patient organisations and professionals across Europe
• Support the development and coordination of patient advisory groups, community panels, and networks
• Ensure diverse patient perspectives are represented, including underserved and marginalised communities
• Develop innovative strategies and ways of reaching the community

Co-production & Involvement

• Facilitate meaningful patient involvement in research projects, clinical practice guidelines, educational activities, and events
• Support co-creation of materials, resources, and initiatives with patients and community partners
• Provide guidance and practical support to ensure engagement activities are accessible, inclusive, and ethical

Programme & Project Support

• Coordinate patient engagement activities across multiple projects, ensuring timelines and objectives are met
• Work collaboratively with internal teams, ERS colleagues, researchers, and external partners
• Support the evaluation and continuous improvement of engagement activities

Communication & Advocacy

• Help translate complex medical and scientific information into clear, patient-friendly language
• Contribute to the development of engagement content for websites, newsletters, social media, and events
• Support patient participation in conferences, workshops, and policy-related activities
• Plan and deliver online events for patients and the public, including programme management, technical support and content creation

Monitoring, Learning & Reporting

• Collect feedback and data to assess the impact and quality of engagement activities
• Contribute to reports, funding applications, and internal learning documents
• Share best practice in patient and community engagement across the organisation

Person Specification

Essential

• Substantial experience working in patient, community, or public engagement, preferably in health, research, or a non-profit setting
• Strong experience of delivering patient involvement, co-production, or participatory approaches
• Excellent written and verbal communication skills in English
• Ability to work collaboratively with diverse stakeholders across cultures and countries
• Strong project management and task assignment skills with proven ability to manage multiple simultaneous projects from initiation to completion
• Sensitivity to ethical issues, confidentiality, and safeguarding in patient engagement

Desirable

• Experience working with patient organisations or people living with long-term conditions
• Knowledge of respiratory or lung health (or willingness to learn)
• Experience working in a European or international context
• Additional European language skills
• Experience evaluating engagement activities or using qualitative feedback
• Experience of organising and delivering conferences and events, ideally with a focus on patient‑facing meetings or patient conferences
• Experience in coordinating and prioritising a team’s project workload, ensuring resources are used effectively and deadlines are met

What We Offer

• The opportunity to make a meaningful impact on lung health and patient involvement across Europe
• A collaborative, mission-driven working environment
• Flexible working arrangements
• Professional development opportunities
• A supportive and inclusive organisational culture

Equality, Diversity and Inclusion

The European Lung Foundation is committed to equality, diversity, and inclusion. We welcome applications from all backgrounds and particularly encourage candidates from underrepresented communities and those with lived experience of lung conditions.

Thrive’s vision is that gardening is actively encouraged as part of personal health and wellbeing management and Social & Therapeutic Horticulture (STH) services are available wherever people live.

Working across multiple income streams, the postholder will support the development and delivery of high-impact fundraising campaigns, compelling cases for support, and meaningful donor communications. With a strong focus on Regular Giving growth and supporter stewardship, the role plays an important part in strengthening long-term financial sustainability.

This is a proactive role requiring strong content development skills, attention to insight and performance, and the ability to contribute to continuous improvement in fundraising systems and processes.

For more information, please download the Information Pack. For an informal conversation about the role, please email recruitment in the first instance.

For further information and full JD please refer to the attachment below. 

#Fundraising #Fundraising Planning # Fundraising officer #Funding  #Fundraising oppurtunities 

About Help 

Help Counselling is well-established mental health charity. We believe everyone deserves access to quality mental health support, and have been providing affordable, short- and long-term talking therapies for over 50 years.

Whether clients are seeking relief from anxiety, stress, depression or other challenges, we are here to help. We offer counselling services to those over 18, both face-to-face in central and west London and online. Our approach is client-led and holistic with no reliance on algorithms for client allocation. Instead, we take care to achieve the best match possible between client and counsellor. 

We are a placement provider: providing training placements for clinical supervisors, counsellors and psychotherapists who need to gain clinical experience to qualify (or further qualify) and be registered with one of the industry professional bodies such as, BACP or UKCP.

The work undertaken by trainee counsellors and psychotherapists is unpaid - they volunteer their time. This volunteer-driven model enables Help Counselling to fulfil its mission of offering affordable counselling services to those in need. 

We also cater for clients who prefer to engage with a qualified counsellor through our Help Counselling Plus service for quality therapy at a fraction of the cost of private practice fees. This service is typically delivered by newly qualified counsellors and provides a supported transition into private practice. 

We have a small, friendly staff team of 5, a diverse team of circa 100 trainee and qualified counsellors and a team of supervisors and assessors. We support around 200 clients at any time with weekly sessions. 

About the role 

The Clinical Assistant will support the Clinical Manager in the running of our counselling service. The role will primarily involve managing our trainee counsellor placements but extends to all aspects of the clinical service as required.  The role is advertised as 2-3 days per week, to be discussed. The role is primarily remote with requirement to attend occasional meetings and events in west and central London.

Role Responsibilities: 

• Manage the recruitment, onboarding and offboarding of suitable trainee counsellors for volunteer placements in accordance with agreed standards and controls and Help policies and procedures. To include candidate selection, interview, onboarding, induction and training. 

• Manage forecasting to ensure counsellor numbers satisfy client demand and consulting room availability.

• With support from the Administrator, ensure all records and reports are managed appropriately throughout the counsellor placement.

• Keep the Counsellors Online Hub up to date, liaising with Administrator and Clinical Manager as necessary. 

• In conjunction with Clinical Manager, provide clinical support and expertise to the Help CEO and team as required. 

• In conjunction with Clinical Manager, provide support to trainee counsellors throughout their placement as required. 

• Support Clinical Manager with client/counsellor allocations and reallocations as necessary. 

• Support Clinical Manager in managing consulting room bookings and sourcing alternative consulting rooms when required. 

• Support Clinical Manager in relation to client queries arising from assessments or generally. 

• Be the main point of contact for training organisations. Proactively develop and maintain relationships in conjunction with CEO. 

• Support CEO in developing and maintaining relationships with community networks and partners to include attendance at networking events and presentations as required. 

The above is not an exhaustive and you will be expected to perform different tasks in line with the overall business objectives and your skills/experience. 

Candidate profile: 

Please note the essential criteria and particularly the first three. Candidates will not be shortlisted if they cannot satisfy these. 

Essential:

• Counselling or Psychotherapy Qualification. 

• BACP or UKCP professional membership. 

• 3-5 years' post-qualification experience. 

• Excellent facilitation skills. 

• Strong task and time management.

• High standard of verbal and written communication skills. 

• Highly organised.

• Ability to provide challenging feedback to others, managing and responding professionally and appropriately to conflict and risk.  

• Interpersonal and influencing skills, especially the ability to engage with counsellors.

• Stakeholder management. 

• Adaptability. 

• Analytical and problem-solving skills 

• Good IT skills including knowledge of MS Office suite, CRM systems and common IT platforms. Ability to learn new systems quickly.  

Desirable: 

• Experience of working within a training environment within the same industry. 

• Prior experience of working in the charity sector. 

• Working understanding of HR-related policies and procedures including EDI and working with competency frameworks. 

• Location in or around West or Central London would be highly advantageous. 

Salary: £65,000-£68,000 per year

Contract Type: Permanent

Location: UK (minimum 2 days per week in the London office)

Work Pattern: Full-time, 37.5 hours per week with the opportunity for flexible working hours

Reporting To: Chief Engagement Officer

HOW TO APPLY

Please submit an anonymised CV and covering letter (please remove any identifying details such as name, address, or photos) by midnight on 1st July via the Workable link.

In your covering letter, please demonstrate your motivations for applying for the role, how the position aligns with your career plans, and the experience (professional, voluntary, or lived) that makes you a strong fit for the role in line with our values and the criteria outlined in the job description.

We encourage candidates to ensure their responses reflect their own skills, experiences, and personal voice. If AI tools are used, candidates should also explain how and why they used them.

Please use see our AI guidance for Job Applicants.

INTERVIEW STAGES

The selection process will consist of three stages (dates will be confirmed with shortlisted candidates):

• First-round interview w/c 13th July
• Second-round interview w/c 20th July

Candidates will be asked to prepare a presentation (10–12 minutes maximum) on a major donor stewardship communications plan. Candidates should allocate no more than 3 hours to prepare this task.

• Final interview with the CEO w/c 27th July

ABOUT THE ROLE

Mission 44 exists to drive change and build a fairer, more inclusive future for young people around the world. As our work and partnerships continue to grow, so does our ambition to tell powerful stories that shine a light on the barriers young people face, champion solutions, and inspire meaningful action. 

The Head of Major Donors will play a critical role in strengthening and stewarding Mission 44’s relationships with high-value donors, philanthropists, and strategic supporters.

This role will work alongside the Chief Engagement Officer to lead the development and delivery of a thoughtful, personalised and impactful Major Donors programme that deepens donor pipeline and engagement, increases contributions, strengthens long-term relationships, and inspires continued investment in Mission 44’s mission and impact.

The successful candidate will combine exceptional relationship management skills, a solid network of donors, strong project coordination and communications, with strategic thinking.

They will work closely across fundraising, communications, programmes and leadership teams to ensure donors experience meaningful engagement with Mission 44’s work, values and community.

Requirements

MAJOR DONOR CULTIVATION AND RELATIONSHIP MANAGEMENT (70%) 

• Lead the organisation’s cultivation of new donors and deepening of the major donor pipeline. 
• Personally lead the cultivation, solicitation and stewardship of major donors and prospects for six/seven-figure gifts.
• Lead the implementation of Mission 44’s global major donor stewardship strategy, ensuring all major donors feel engaged in and inspired. 
• Manage and coordinate stewardship plans for high-value donors and philanthropic partners
• Build trusted, long-term relationships with major supporters through thoughtful and personalised engagement
• Develop tailored donor journeys that reflect supporter interests, motivations and impact priorities
• Identify opportunities to deepen donor engagement and increase long-term support
• Provide administrative support for the Global Growth Committee
• Work with Head of Engagement and Events to plan and deliver donor engagement opportunities at events, briefings, roundtables and programme visits to bring donors closer to our work 
• Support leadership engagement with major donors and key stakeholders
• Coordinate donor experiences linked to Mission 44 campaigns, partnerships and strategic moments
• Help create meaningful opportunities for supporters to connect with Mission 44’s mission, young people and impact

DONOR COMMUNICATIONS AND IMPACT REPORTING (20%)

• Ensure donors receive timely, high-quality communication and reporting
• Coordinate the creation of bespoke donor updates, reports and impact communications
• Work collaboratively with programme and communications teams to translate impact into compelling donor narratives
• Work with the communications team to ensure stewardship materials are high quality, aligned to brand and reflective of Mission 44’s values
• Support the development of case studies, impact stories and donor-facing content

SYSTEMS MANAGEMENT AND COLLABORATION (10%) 

• Maintain accurate donor records, engagement tracking and stewardship activity within CRM systems
• Monitor stewardship activity, timelines and reporting commitments
• Contribute to donor analysis, segmentation and fundraising insights
• Work closely with wider fundraising colleagues, communications and impact teams to deliver integrated supporter engagement
• Support senior leadership and ambassadors with donor preparation, briefing materials and relationship management
• Contribute to a collaborative, inclusive and high-performing fundraising culture

ABOUT YOU: SKILLS AND EXPERIENCE

ESSENTIAL 

• Significant experience in major donor cultivation, stewardship, philanthropy or high-value relationship management
• Proven track record of managing relationships with high-net-worth individuals, philanthropists or strategic supporters
• Experience developing and delivering donor stewardship plans and engagement strategies
• Proven success in the direct solicitation and stewardship of six- and seven-figure philanthropic contributions.
• Excellent written and verbal communication skills
• Experience producing high-quality donor reports and communications
• Strong project management and organisational skills
• Experience working with CRM systems and donor databases
• Some travel, particularly to the US 
• Ability to manage multiple priorities and stakeholders effectively

DESIRABLE

• Experience of major donor management at a global level 
• Experience of Fundraising for a grant-making / campaigning organisation
• Experience with Principal Gifts processes   
• Experience supporting fundraising campaigns or major gifts programmes
• Understanding of education equity, youth opportunity or systems change work
• Experience working within high-profile or fast-paced organisations
• Event management and donor engagement experience

PERSONAL QUALITIES  

• Exceptional relationship-building and interpersonal skills
• Highly organised with strong attention to detail
• Emotionally intelligent and discreet
• Strategic and proactive thinker
• Strong collaboration and stakeholder management skills
• Ability to communicate impact in a compelling and authentic way
• Passion for equity, inclusion and social justice
• Commitment to Mission 44’s values and mission
• Resilient with demonstrated ability to work in a fast-paced environment.

Benefits

• Enjoy 28 days annual leave, plus a day for your birthday
• Use our cycle-to-work scheme and free gym access
• Save for retirement with our generous pension package
• We finish every Friday at noon in August
• Optional health insurance and acccess to an EAP
• Professional development budget of £1k
• Unlimited volunteering leave, as agreed with your manager
• Wellbeing allowance to spend in whatever way works for you
• Competitive parental leave package