Customer relationship manager jobs

Contract: Permanent, full-time contract.

Hours: 35 hours per week (1 FTE)

Salary: £32,000 - £36,000

Location: Carers Trust office (London, Glasgow or Cardiff) with hybrid/home working options

This role is central to strengthening and connecting Carers Trust’s organisational networks across the UK. Through the delivery of clear, consistent and engaging communications, the Communications & Engagement Officer will help members stay informed about opportunities, resources and developments across the network, while promoting collaboration and the sharing of learning and good practice.

Working within the Network Development Team and closely alongside colleagues in Communications and Marketing, the postholder will coordinate network communications across a range of channels and audiences, helping to increase engagement with Carers Trust’s membership offers and strengthen connections between member organisations.

The role will also play an important part in ensuring members' voices, experiences and achievements are reflected across Carers Trust’s wider communications. By supporting more connected, informed and engaged networks, the postholder will contribute to stronger services and better outcomes for unpaid carers across the UK.

As the postholder you will:

• Work with subject-matter leads across Carers Trust to translate technical or organisational information into accessible, engaging content for different audiences across Carers Trust’s networks.
• Develop and implement engagement plans to promote partner participation in learning, research, campaigns or development initiatives.
• Contribute to the development of toolkits, guides and resources that support members in delivering high-quality services and in relation to identified capacity building needs.
• Contribute to evaluation activities and reporting for internal and external stakeholders.

Please download the attached recruitment pack to find out more. 

Greenpeace is a movement of people who are passionate about defending the natural world from destruction. Their vision is a world where everyone has equal access to clean air, water, and energy; where the nature we love is protected, precious habitats are restored and communities are united by ambitious climate action.

Greenpeace UK’s mission is to halve emissions and restore biodiversity by the end of this decade in a fair and equitable way. Their three-year plan outlines how Greenpeace UK (GPUK) is going to play a vital role in getting there.

Their recently established Events & Operations hub brings together donor-facing events and the operational systems and processes that underpin high-value fundraising, creating a cohesive function that supports outstanding supporter experiences and sustainable income growth.

We are looking for an organised and proactive Events & Operations Officer to play a key role within this function and deliver the experiences, systems and insight that support Greenpeace UK’s Major Donor, Trusts & Foundations and Legacy fundraising programmes.

This is far from a typical events role. Working closely with the Events & Operations Manager, you will lead on many of the team’s cultivation and stewardship events, creating opportunities for supporters to connect directly with Greenpeace’s mission and impact. You could be coordinating major donor networking events, organising behind-the-scenes briefings with campaigners, delivering legacy stewardship events, supporting unique supporter experiences, or helping to bring prospects together through creative events and workshops.

Alongside event delivery, you will play an equally important role in the operational side of the team. From CRM reporting and data management to process improvement and cross-organisational projects, you will help create the systems and infrastructure that enable fundraisers to spend more time building relationships and securing income.

This role will suit someone who enjoys variety, loves making complex projects run smoothly, and takes genuine satisfaction from both delivering exceptional experiences and improving the processes behind them. It is an opportunity to work closely with an experienced manager, take ownership of significant areas of work, and help shape a function that continues to evolve.

Please note that we are specifically seeking candidates with experience of high-value fundraising events, including donor cultivation and stewardship events. This role is not suitable for candidates whose experience is primarily in challenge events, community fundraising events or other mass participation fundraising programmes.

As Events & Operations Officer, you will:

• Lead the delivery of many of Greenpeace UK’s high-value cultivation and stewardship events, taking ownership of planning, logistics, supplier management and on-the-day delivery
• Support a diverse programme of donor events, including networking events, campaign briefings, webinars, roundtables and supporter experiences that bring donors closer to Greenpeace’s work
• Support the delivery of flagship events led by the Events & Operations Manager, helping to create exceptional experiences for major donors, legacy supporters and prospects
• Work across the Key Relationships team to ensure events are embedded within supporter journeys and contribute to engagement, stewardship and income growth
• Design and maintain CRM reports and dashboards, providing fundraisers with the insights they need to manage portfolios, track pipelines and forecast income
• Maintain accurate and compliant CRM records, supporting data integrity, GDPR compliance and effective reporting
• Identify and implement process improvements that help fundraisers spend more time building relationships and less time on administration
• Act as a key operational link with colleagues across Data & Insight, Finance and other teams, helping to improve systems, processes and ways of working
• Support team coordination, planning and cross-organisational projects while contributing to the continued development of the Events & Operations hub

Essential skills and experience:

• Proven success delivering high-value fundraising events, with responsibility for planning, logistics and execution
• Strong experience using CRM databases such as Salesforce, Raiser’s Edge or similar platforms for data entry, reporting, and record maintenance
• Meticulous attention to detail and a commitment to delivering high standards
• Excellent organisational and project management skills, with the ability to manage multiple priorities, coordinate complex logistics and meet deadlines
• Strong stakeholder management and communication skills, with the ability to build effective relationships with colleagues, suppliers and supporters
• A proactive and collaborative approach, with the confidence to identify inefficiencies, improve processes and work effectively across teams
• Clear evidence of working in a values-driven way, demonstrating commitment to collaboration, inclusion, continuous learning and role-modelling organisational values consistent with Greenpeace UK

Desirable, but not essential:

• Experience of both major donor and legacy fundraising events
• Experience contributing to process improvement, systems development or fundraising operations projects

Diversity and Inclusion

Greenpeace UK recognise the value in having a diverse workforce, as well as the importance of creating equal opportunities for all. Applications are welcomed and encouraged from people of all backgrounds.

Applications are particularly encouraged from people of colour, disabled people, and people who identify as working class now or in the past.

Candidates will be selected based on how well they meet the criteria for the role and all applicants will be treated fairly throughout the recruitment process. To find out more, including the many ways that diversity and inclusion is encouraged and promoted at Greenpeace UK, please click here.

If you have any specific requirements which would enable you to participate in the recruitment process more fully, in particular if these relate to a disability or access issue, please contact Laura at QuarterFive as soon as possible. If you require the job pack in a different format, please get in touch and we will happily provide you with one.

Anti-racism and inclusion commitments

Greenpeace UK wants its team to reflect the diversity of the communities it works alongside. It is committed to fairness, inclusion, and challenging discrimination and oppression in all its forms.

The environmental sector still has further to go when it comes to representation. Greenpeace UK has published ambitious race representation targets and, through its Anti Racism Plan, is working proactively to achieve stronger representation of people of colour, particularly within leadership positions.

As part of this commitment, a Guaranteed Interview Scheme (GIS) is being piloted. Greenpeace UK aims to offer an interview to everyone who opts into the scheme and meets the essential criteria. Guaranteed interview applications will be processed by QuarterFive and shared only with the Greenpeace UK recruiting manager and HR team.

If you identify as a person of colour and meet the essential criteria for the role, you can choose to opt in to the Guaranteed Interview Scheme via the screening questions for application via CharityJob. 

Don’t meet every single requirement? Research shows that women and people of colour may hesitate to apply unless they meet every area of the person specification. If you’re excited about this role but don’t meet all the criteria, you are encouraged to apply.

Employee benefits

Employee benefits include: 

• 25 days annual leave for full-time staff, with additional leave accrued according to length of service up to a maximum of 32 days
• Once a month, all Greenpeace staff take an organisational ‘breather’ day where the office closes with no expectations of output on these days
• Office closure normally occurs between Christmas and new year and staff are not required to use annual leave to cover this period
• Employer pension contribution of 8.5% of basic salary, provided employees contribute at least 3%
• Interest free season ticket loan, or a tax efficient bicycle loan
• Life assurance scheme (4 x annual salary)
• Employee Assistance Programme that includes access to free confidential advice with a qualified counsellor

We are recruiting one full time permanent Funding Officer in Yorkshire and the Humber. Funding Officers in these roles will primarily be part of a Yorkshire and the Humber regional team delivering our Reaching Communities programme, with opportunities to be involved with other programmes and aspects of the Fund’s wider operations as they arise. As a Funding Officer for the National Lottery Community Fund you will be integral to supporting the organisation to deliver our strategy It Starts With Community.  

These roles will contribute to ensuring that vital funding reaches communities and projects who need it most in our region. As a Funding Officer you will work as part of our Yorkshire and the Humber regional team, working day-to-day alongside fellow Funding Officers, supported by a Funding Manager.

We are looking for people who will work across the region, with a focus on developing relationships and being a key point of contact for West Yorkshire​

Ideally (but not essentially) you will live in West Yorkshire and have good knowledge of the local area.

The Funding Officer role is classed as mobile working which means you will be expected to work from Fund offices, from home as well as conduct visits across the region. The Yorkshire & Humber regional office is in Leeds.

​Responsibilities & Expectations of the Role

• You will assess applications for funding and manage grants using local knowledge, best practice and thematic expertise and you will harness the experience of customers and stakeholders to improve our grant making and inform our decision making.
   
• Being responsible for supporting local people and communities, you will have a strong understanding of our vision, our commitment to equity, diversity and inclusion and our funding products.
   
• Being responsible for a pipeline of projects you will need to understand and respond to the different needs of our customers by providing advice and considered feedback and be willing to have challenging but constructive conversations.

• You will ensure that both grant management and application assessment play an effective part in contributing to the Fund’s knowledge and learning as a grant maker. You will manage your own caseload, liaise with grant recipients, undertake project visits, identify and manage risk, support organisations to meet their grant requirements and measure their impact.

• You will be an active and integral member of the Yorkshire & the Humber regional team, as well as the wider Northern hub, England Portfolio and Fund. You will contribute your skills, knowledge and expertise to a range of work and programmes as need arises. Within an organisation and sector experiencing on-going change, an agile & flexible approach to the role will be essential for success.
   
• You will represent the Fund, including at funding fairs and external meetings, creating opportunities for people to come together. You will share learning from your role with other colleagues so that we can maximise our impact.
   
• You will need to work within the Fund’s policies and procedures and relevant legislation, and in a way that is in line with our vision and values.

​

Interview details: 

• Date: 10th or 11th August 2026
• Format: Face-to-face
• Location: Y&H Regional Office, Leeds

We have a hybrid approach to working. Work pattern and location will be agreed with the successful candidate.

We will be hosting a briefing session on Thursday 9th July, 1pm To register for the session or for any questions about the recruitment process, please email the recruitment team.

How to Apply:

Upload your CV in word format and write a supporting statement (max 1,000 words) to align with the criteria below. We will use this to score your application. 

Essential criteria  

• Communication skills: Strong listening, written and verbal communication with an emphasis on written communication for assessment purposes. 
   
• Analytical skills: Ability to assess a high volume of applications, make good judgements, challenge when appropriate and manage risk. 
   
• Relational skills: Ability to build, develop and promote effective relationships with colleagues, community organisations and other external agencies with a strong commitment to equity and inclusion.
   
• Organisational skills: An ability to use your initiative and manage your own workload and time, meet deadlines with minimal supervision.
   
• Lived experience or working knowledge of the needs and priorities of communities in and across Yorkshire and the Humber, especially under-represented groups plus an understanding of the local voluntary, community and social enterprise sector.
   
• Values driven and passionate about the Fund’s purpose.

Desirable criteria  

• Demonstrable sound IT skills, in particular Microsoft Office products and the ability to learn detailed processes quickly and accurately. 
   
• ​Understanding of financial planning and business plans, ability to analyse accounts and numerical data.

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition).

Head of Philanthropy

Aquilas is delighted to be working with a leading children's health charity to recruit for a Head of Philanthropy to create and lead their major donor, Trusts and Foundations and Corporate partnerships programme.

This is a full time, permanent role to work from their London office (3 days per week in the office)

This is a critical senior leadership role responsible for developing and delivering an ambitious philanthropy strategy that will build a sustainable pipeline of five, six and seven-figure, multi-year gifts from high-net-worth individuals - as lifetime and legacy gifts - corporates and Trusts and Foundations while also refining a long-standing £multi-million-year IG programme.

The charity are looking for a strategic, relationship-led fundraising leader with a proven track record of securing significant support from high-net-worth individuals, corporates or Trusts and Foundations as well as experience of Direct Marketing. This is a new role, perfect for a fundraiser who loves building programmes.

For details on how to apply please click through to the job vacancy on the Aquilas website, where you can also find the full job description.

Aquilas are wholly committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates.  We are truly invested in our candidates and being supportive and informative throughout the application journey

Our Vacancy

Are you passionate about supporting people to live independently and achieve their goals? If so, this rewarding opportunity at Peabody could be the perfect fit for you.

As a Mental Health Support Worker, you’ll work within our HPFT-funded services in Hertfordshire, supporting adults with lived experience of mental health challenges. You’ll help individuals build stability, develop independent living skills, and move forward in their recovery journey through a person-centred and trauma-informed approach. Working across our services in Welwyn Garden City and Cheshunt, you’ll play a vital role in empowering customers to overcome barriers, improve their wellbeing, and achieve greater independence.

What you’ll do

• Carry out needs and risk assessments, develop and review support plans in line with policies and stakeholder requirements.
• Promote co-production, ensuring customers are actively involved in shaping their own support.
• Support customers to maximise income, access benefits, and manage their finances and household budgeting.
• Help customers maintain their accommodation and prepare for move-on to independent living.
• Accurately record all customer interactions and outcomes using electronic systems, ensuring compliance with contract and performance requirements.
• Liaise with colleagues, partner agencies, and stakeholders regarding safeguarding, welfare, and risk concerns.
• Promote the service to customers and professionals, attending partnership meetings and events where required.
• Support customers with medication prompts and encourage self-management of health and wellbeing.
• Carry out administrative duties and adhere to all policies, procedures, and health and safety requirements.

What you’ll need

You’re a compassionate and resilient individual who is passionate about making a positive difference in people’s lives. You’re able to build strong, trusting relationships and support customers with empathy while maintaining professional boundaries. You’re also organised, adaptable, and confident working both independently and as part of a team in a dynamic environment.

You will also have:

• Experience supporting vulnerable adults, ideally within a mental health setting.
• Strong communication skills and the ability to work effectively with residents, colleagues, and external partners.
• A commitment to delivering excellent customer service and promoting independence.
• Access to a vehicle and a full, valid, UK Driving License. 
• Willingness to work flexibly across services, including occasional evenings, weekends, and participation in an on-call rota.
• Good IT literacy, including confidence using Microsoft Office and data entry systems.
• Knowledge of safeguarding, equality and diversity, and health and safety in supported housing.
• The ability to manage a busy and emotionally demanding workload with resilience and professionalism.
• Confidence working independently, including lone working when required.
• A willingness to work towards (or hold) a relevant qualification such as QCF Level 2 in Health & Social Care or higher.

Please note this role will require an Enhanced DBS check as well as participation in an on-call rota. 

Why join us

At Peabody, our values guide everything we do - Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.

What you’ll get in return

• 25 days’ annual holiday (plus bank holidays)
• 2 paid volunteering days each year
• Flexible benefits scheme including healthcare, dental, tech, vouchers, and more
• Life assurance at 4x your salary
• Up to 10% pension contribution
• Family-friendly policies
• A role where your support helps people thrive

Please read before applying

This role will require an Enhanced DBS check as well as participation in an on-call rota. 

As an employer, Peabody does not provide sponsorship as a licenced UK employer.

Closing date: 14th July 2026

Interviews will be taking place in person on the 23rd and 24th July at our Cheshunt location. 

Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.

OVERVIEW OF THE POST

Groundwork Greater Manchester is an environmental and social regeneration charity, and member of the national Federation of Groundwork Trusts, working through partnerships to deliver a greener more resilient city region with stronger, healthier communities, responsible businesses and enhanced prospects for all local people.

You will join the Homes Team and assist the Water Efficiency Lead in the delivery of Water Efficiency projects. The team deliver Water Efficiency audits across the Northwest to businesses and schools. Audits include behaviour change, Water Literacy Awareness, providing and installing water efficiency devices, identifying and fixing water leaks, and promoting and facilitating rain water harvesting and sustainable drainage solutions to reduce water consumption.

You will be required to develop good working relationships with project partners and colleagues and liaise with other members of Groundwork staff delivering similar or complementary services.

You will generate and respond to referrals and be responsible for providing effective support and customer service. Both advisory and practical, to enable people to make positive changes to their behaviour and to improve the quality of their lives through water savings. You will attend relevant team meetings/training to raise awareness of the programme and to develop/improve skills.

ROLE & MAIN PURPOSES OF THE POST

· Assist the Water Efficiency Lead to deliver commercial and domestic water audits across the North West of England by being responsible for responding to referrals, making bookings and customer service and engagement.

· Identify and engage key stakeholders who are able to help Groundwork access opportunities to deliver the service.

· Work with delivery staff to ensure that the project meets all the client’s requirements

· Liaise with householders, schools and businesses on a day-to-day basis and build good/positive working relationships with them.

· Provide advice and follow up support to householders, businesses and schools to encourage them to further reduce their water consumption, and make cost savings by making changes to their behaviour.

· Provide water saving reports to customers on their usage and possible savings answering any queries they may have.

Business & Service Development

· Manage relationships at a programme level to support project delivery and development.

· Use relevant internal and external data to inform service development and practice.

· Work closely across internal teams, Groundwork UK and other Groundwork Trusts where appropriate to develop services and share learning.

Financial & Resource Management

Understands and manages resources for specific tasks and activities

People Management & Development

· Embeds the Trusts culture and values through your own behaviour and providing supportive challenge to others

· A commitment to share specialist skills and knowledge with others

· Ability to communicate project status to all stake holders as required

Internal Management

· Supports delivery of business improvement priority plans within the Homes team

· Ensure GDPR across all projects

Other

· Eg Deputise for Homes Team to cover short-term capacity gaps and absence

Perform all other duties as assigned

Job Title: Director of Examinations 

Reports to: Chief Executive

Line reports: Examinations Manager (x2) 

The Royal College of Ophthalmologists (RCOphth) is a membership organisation and the voice of the profession, with over 4,750 members in the UK and overseas. Our role is to champion the specialty, set standards of training and practice, and influence change to make a difference to the lives of patients with eye conditions.

Job Purpose 

The Director of Examinations plays an important role within the College, providing strategic leadership, oversight and delivery of our exam function in the UK and overseas, at the same time as ensuring alignment with best practice and GMC standards.

This role has responsibility for a budget of £2M+ and for the delivery of exams to around 3,000 candidates each year. The postholder is also responsible for leading a team of six members of staff and forms a key part of our Senior Leadership Team, taking corporate responsibility for the overall direction and operational management of the College.

Main responsibilities 

1. To oversee the strategic direction and delivery of exams 

• Provide strategic leadership for the College's examination function, ensuring all examinations are designed, delivered and continuously improved in accordance with the College's strategic objectives, regulatory requirements, obligations and recognised best practice 

• Develop and implement the long-term exams strategy, anticipating future developments in medical education, assessment, AI technology and regulation to identify opportunities, manage risks and ensure the continued relevance and sustainability of the College's examinations 

• Ensure the College's examinations meet the standards required by the General Medical Council (GMC) and other relevant regulatory bodies, maintaining robust governance, quality assurance and standard-setting processes that demonstrate examinations are valid, reliable and fit for purpose 

• Lead the strategic planning, financial management and performance of the examinations function, ensuring delivery within agreed budgets while maintaining high-quality services and identifying opportunities for innovation and operational efficiency 

• Champion an outstanding candidate and stakeholder experience by ensuring examinations are delivered to consistently high standards of customer service, accessibility, fairness and professionalism, with particular regard to equity, diversity and inclusion, confidentiality and information security 

• Provide executive leadership for the development, implementation and continuous improvement of policies, assessment methodologies and quality assurance frameworks, ensuring alignment with developments in medical assessment and educational best practice. 

• Oversee governance arrangements for examination appeals, reasonable adjustments, examination security and risk management, ensuring robust, transparent and legally compliant decision-making processes 

• Ensure comprehensive monitoring and analysis of examination performance, assessment outcomes and equality data, using evidence and statistical analysis to inform continuous improvement, maintain standards and provide assurance to the College's governance structures and external regulators 

• Drive the development and implementation of digital solutions, leading business change to improve resilience, efficiency, data quality and the candidate experience 

• Lead the strategic development and expansion of the College's international examination portfolio, identifying opportunities for growth while ensuring consistent quality, governance and candidate experience across the UK and overseas in a financially sustainable way 

• Ensure appropriate governance, oversight and maintenance of systems, policies, guidance and digital resources, including candidate communications and public-facing information 

• Foster a culture of continuous improvement, innovation and evidence-based practice across the examinations function, ensuring emerging risks, operational issues and opportunities are identified and addressed proactively. 

2. To foster close and constructive relationships with key stakeholders 

• Develop and maintain strategic relationships with examiners, psychometricians, clinical leaders, regulators and international delivery partners, fostering collaboration to ensure the consistent delivery, quality and integrity of the College's examinations across the UK and internationally 

• Provide strategic oversight of the recruitment, development and performance of the College's volunteer examiner workforce, ensuring examiners are appropriately trained, supported and calibrated to deliver assessments in accordance with regulatory requirements and recognised best practice 

• Serve as the executive lead for the College's Examinations Committee and its subcommittee structure, providing strategic advice, governance support and assurance to enable effective oversight of the examination function and its ongoing development 

• Lead the College's relationship with the GMC, acting as the principal point of engagement on examination matters. Ensure timely and robust regulatory reporting, represent the College in formal discussions, and provide assurance that examinations continue to meet all applicable regulatory standards 

• Build and maintain productive relationships with key UK stakeholders, including the Postgraduate Dean for Ophthalmology, the Academy of Medical Royal Colleges (AoMRC), NHS partners and other professional bodies, influencing developments in postgraduate medical assessment and promoting collaboration across the sector 

• Lead the College's engagement with international partners, including examination delivery organisations, host institutions and the College of Ophthalmology of Eastern, Central and Southern Africa (COESCA), supporting the strategic growth, quality assurance and sustainable development of the College's international examination portfolio 

• Represent the College externally on matters relating to examinations and assessment, acting as a trusted advisor to senior clinical leaders, regulators and partner organisations, and enhancing the College's reputation as a leader in postgraduate medical assessment. 

3. To lead the directorate 

• Provide executive leadership of the team, creating a high-performing, collaborative and customer-focused culture that enables colleagues to deliver excellent outcomes 

• Lead, develop and empower the team through effective coaching, succession planning and identification of professional development opportunities, building capacity and resilience

• Establish clear individual and team objectives aligned to the College's strategic priorities, monitoring performance, fostering accountability and supporting the successful delivery of agreed outcomes

• Promote effective communication and collaboration across the team, ensuring colleagues are informed, motivated and connected to the College's strategic direction, while championing the team's achievements across the organisation 

• Ensure robust financial stewardship, including strategic financial planning, budget management and long-term forecasting, contributing to the College's sustainability and value for money 

• Provide strategic advice, analysis and assurance to the Board of Trustees and Finance Committee, reporting on performance, risks, financial position and progress against objectives 

• Establish effective governance and programme management arrangements to deliver strategic initiatives, foster cross-College collaboration and drive continuous improvement. 

4. To contribute as a member of the Senior Leadership Team (SLT) 

• Play a full and active role as a member of the SLT, contributing to the development and delivery of the College's strategy and organisational priorities 

• Provide visible organisational leadership, promoting collaboration across teams and embedding a one-College approach that delivers consistently high standards of service and performance 

• Contribute to the development, implementation and review of College-wide policies, governance arrangements and organisational processes, ensuring effective and consistent application across the organisation 

• Share collective corporate responsibility for decisions taken by the SLT and Board of Trustees, supporting their successful implementation and promoting a culture of accountability and continuous improvement 

• Lead and contribute to cross-organisational change programmes and strategic projects, ensuring effective engagement with colleagues and stakeholders to deliver sustainable improvement 

• Champion and role model the College's values, behaviours and leadership expectations, fostering an inclusive, respectful and high-performing organisational culture. 

5. To undertake other duties as required:  

• Undertake any other reasonable duties as required by the Chief Executive

• Extensive travel in the UK and overseas is required, alongside working outside normal hours from time to time during exam sittings. 

Person Specification 

Knowledge, Qualifications and Experience 

• Degree or equivalent professional qualification 

• Significant senior leadership experience in examinations, education, assessment or a professional membership organisation 

• Experience of leading high-stakes assessment or examination services, including quality assurance and regulatory compliance 

• Experience of strategic planning, budget management and organisational performance 

• Experience of leading, developing and motivating high-performing teams 

• Experience of working with Boards, committees, regulators and senior stakeholders 

• Experience of leading organisational or digital change programmes 

Skills and Abilities 

• Strategic leadership with strong planning, analytical and decision-making skills 

• Excellent communication, influencing and relationship management skills 

• Financial and commercial awareness with the ability to manage resources effectively 

• Ability to lead change, manage risk and deliver continuous improvement 

• Strong organisational skills with the ability to manage multiple priorities and deliver results 

Personal Qualities (Attributes) 

• Collaborative, inclusive and values-driven leader who demonstrates integrity, professionalism and sound judgement 

• Resilient, adaptable and committed to innovation, continuous improvement and customer excellence 

• Commitment to equity, diversity and inclusion and to continuing professional development 

Other requirements

Willingness to travel within the UK and internationally and work occasional evenings or weekends during examination periods

Job reference: NLD-002203

Salary: £18,702 rising to £19,496 after probation, for 25 hours per week

Closing date: 09/07/2026

Location: Wolsey Building

Employment type: Permanent

Hours Per Week: 25 Plus Sleep ins

Additional role requirements:
As this role is working with residents requiring extra support, you are required to have a current Enhanced DBS without Barred List check

Do you thrive on making a real difference to people’s lives every day? Can you bring empathy, organisation, and a passion for community into a role that truly matters?

We’re looking for an Extra Care Scheme Officer to join our team, supporting residents to live independently while feeling safe, connected, and supported within their community. This is a hands-on, people-focused role where no two days are the same — from tenancy management to wellbeing support, you’ll play a key part in creating a positive living environment.

This isn’t your typical housing role. It’s about more than managing tenancies — it’s about building relationships, supporting independence, and helping residents lead fulfilling lives within a vibrant scheme.

What’s in it for you….

In addition to the salary, we offer a number of benefits, including:

• High street discount schemes
• Health cash plans
• 26 days’ annual leave, increasing to 29 after three years, with the opportunity to buy more
• Flexible bank holidays – take them when it suits you
• Car leasing scheme
• Hybrid working – offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity. We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.

What you’ll be doing……

• Deliver day-to-day housing and scheme management to support residents’ independence
• Monitor rent accounts and support residents to manage payments and avoid arrears
• Work closely with Adult Social Care, support providers, and external partners
• Respond to emergency calls and carry out welfare checks when needed
• Support tenancy processes including sign-ups, viewings, and compliance
• Maintain communal areas and oversee contractors to ensure a safe, clean environment
• Build strong relationships with residents, providing advice and resolving issues
• Encourage and support community engagement and social activities within the scheme

What we’re looking for:

You’ll be someone who genuinely enjoys working with people and takes pride in delivering a great service. You might already have experience in housing, care, or a customer-focused role — or be looking to bring transferable skills into a meaningful environment.

We’re particularly interested in someone who:

• Has a good understanding of housing management or experience in a similar setting
• Is confident communicating with a wide range of people, including vulnerable residents
• Can balance empathy with professionalism when handling sensitive situations
• Is organised, able to prioritise tasks, and comfortable working independently
• Has experience (or an interest) in supporting residents with tenancy, wellbeing, or financial matters
• Is comfortable using IT systems and keeping accurate records
• Is flexible and willing to be part of a 24/7 rota, including sleep-ins or waking nights if required
• Speaks Asian language (desirable)

If you have relevant qualifications (such as A-levels or equivalent) and experience in housing or a related sector, that’s great — but just as important is your attitude and commitment to making a difference.

If specific qualifications are required, please upload them with your application to demonstrate your eligibility.

At PA Housing, we believe in respect, integrity, and accountability. Our work is about people – not just properties – and we’re always looking for ways to do better. If that sounds like your kind of place, we’d love to hear from you.

Disclosure and Barring Service:

This role requires of the successful candidate to complete an enhanced DBS check. An enhanced DBS check will show any spent and unspent convictions.

So why do we need to know this information? This role will be required to visit / support PA Housing residents in their own homes on a regular basis. Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing.

Having unspent convictions will not necessarily preclude you from being recruited into the role; if you are potentially the successful candidate, we will complete a risk assessment with you to understand the circumstances around your conviction, how relevant they are to the post you have applied for and what remedial action , if any, have you have taken since your conviction. Suitable references will also need to be obtained prior to commencement of employment.

The Head of Data leads the Foundation’s enterprise-wide data strategy, establishing a trusted, secure, well-governed and insight-driven data environment. The role is responsible for delivering data governance, data quality, architecture, engineering, reporting, analytics and the effective use of cloud native data platforms across the organisation.

This leadership role accelerates the Foundation’s journey toward becoming a data-mature, insight-led organisation, supporting strategic decision-making, regulatory confidence, operational excellence, and impact measurement.

Reporting to the Director of Transformation, the Head of Data builds and develops the team, shapes the Foundation’s data culture, and ensures data is a strategic asset that drives value, trust and innovation.

The Head of Data delivers a modern, secure and trusted data environment supporting the Foundation’s mission, and ensures high quality of data that strengthens insight, transparency, regulatory confidence and impact measurement. The role also supports a future-ready data capability, supporting long-term transformation across the Foundation, and helps foster a culture that sees data as a shared asset powering decisions, partnerships and community impact. 

Job Description 

Strategic Data Leadership 

• Develop and deliver the Foundation’s enterprise data strategy aligned to mission and organisational goals.
• Enable data-driven decision-making across all Foundation operations, including Finance & Legal, Endowment, Charities and Impact on Urban Health. 
• Embed data into customer experience, operational resilience, risk management and strategic planning. 
• Ensure measurable outcomes linked to data quality, adoption and organisational value. 

Data Governance & Compliance

• Lead and mature a robust data governance framework, including standards, policies, ownership models, quality controls and metadata management.
• Ensure compliance with GDPR, Data Protection and relevant regulatory and audit requirements.
• Establish trusted data across the organisation through strong controls, lineage, classification and lifecycle management. 

Data Architecture & Engineering

• Lead on the enterprise data architecture design, including data lakes, warehousing, integrations, pipelines and modelling. 
• Own and optimise cloud-native data technologies across Microsoft Azure, including Fabric, Azure Data Lake, Data Factory, Databricks, Synapse and SQL. 
• Ensure the data platform is scalable, high-performing, secure and aligned to organisational transformation needs.
• Partner with the Business Systems team to deliver seamless integrations with CRM, finance, impact measurement tools and third-party platforms. 

Analytics, Insight & AI

• Lead on the development of enterprise reporting and analytics, delivering timely, accurate and actionable insights. 
• Oversee Power BI governance, semantic models and self-service enablement. 
• Drive predictive analytics, operational insight and (where appropriate) responsible AI/ML adoption to enhance outcomes and impact measurement.
• Champion the delivery and innovation in line with emerging technologies to support operational insight. 

Leadership, Culture & Collaboration

• Work closely with the Head of Change, Head of Business Systems, and IT Operations Manager to develop end-to-end solutions for business systems, data and infrastructure.
• Over time, build and lead the multidisciplinary data.
• Champion data literacy, high-quality data habits and a culture of curiosity across the Foundation.
• Represent the organisation externally with regulators, suppliers and strategic partners.
• Effectively manage internal and external delivery, including procurement and vendor oversight. 

Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role. 

Skills Knowledge and Expertise

Skills, abilities, and attributes:

• Self-starter who is adaptable, works with integrity, and exhibits the Foundation’s core values.
• Willing to learn and develop new skills, and help to develop the knowledge and skills of peers.
• Committed to the principle of continuous improvement, with careful attention to detail and due process.
• Committed to delivering consistent and high-quality customer service to both internal and external stakeholders.
• Good interpersonal skills and able to effectively liaise with both internal and external communities.
• Confident in communicating well, both in writing and verbally, and exhibits listening and influencing skills.
• Ability to operate strategically and hands-on in equal measure.
• Strong problem-solving and analytical thinking.
• Ability to build trust, develop relationships and lead through influence.
• Commitment to data ethics, privacy, responsible technology and community impact.
• Keeps fully up to date with emerging technologies
• Excellent communication skills with the ability to translate technical concepts for senior and non-technical audiences. 

Knowledge, experience, and qualifications:

• Proven experience leading data functions in regulated or complex organisations (charity, financial services, healthcare, public sector or similar) – (essential)
• Strong background in enterprise data management, governance, data quality and architecture (essential)
• Deep technical expertise across the Microsoft Azure data ecosystem (Fabric, Data Lake, ADF, Databricks, Synapse, SQL, Purview, DevOps) – (essential)
• Experience scaling cloud-native data platforms and modern data stacks (Lakehouse, pipelines, BI tooling) – (essential) 
• Strong understanding of GDPR, data protection, compliance and data risk frameworks (essential)
• Track record of influencing at senior/executive levels and leading cultural change (essential)
• Experience with Microsoft Purview governance and responsible AI frameworks (desirable)
• Certifications such as Azure Data Engineer, Solutions Architect or equivalent (desirable)
• Experience with Azure/OpenAI, Snowflake/BigQuery/Redshift, dbt or modern orchestration tools (desirable)
• Experience enabling insights in impact-driven, donor-focused or audience engagement organisations (desirable) 

Benefits

• Contributory pension
• Annual personal development budget
• Annual health and wellbeing personal allowance
• Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
• Health and wellbeing programme that offers optional free yearly health check-ups.
• Support for healthy eating via fruit bowls and onsite lunch facilities. 
• Agile working, flexible hours, and supportive IT kit. 
• Shower facilities and bike lock area. 
• Generous annual leave (27 days + bank holidays)
• Subsidies for glasses
• Employee Assistance Programme

Location: Remote (based in England, Scotland and Wales with occasional travel).

Salary: £25,360 - £28,665 pro rata (£20,288 - £22,932 actual)

Hours of work: 28 hours a week (4 days)

Contract type: Permanent

Why work for Kids Matter?

• Generous annual leave – 25 days (plus bank holidays) per year pro rata, with time off between Christmas and New Year's additional to this allowance.
• Remote working contribution – receive £26/month pro rata towards the costs of working from home and/or using a co-working space.
• Access to coaching sessions, training opportunities and our Employee Assistance Programme (a confidential support service for staff).
• Flexible working across weekdays to suit your schedule.

About us

Kids Matter is one of the UK’s fastest growing children’s charities. Our vision is to see every child in need raised in a strong family. Our mission is to reduce the impact of poverty on children through community-based parenting programmes.

Research shows that group-based early intervention parenting groups are the most effective way to support children in need. We train peer facilitators in local churches - the largest voluntary body in the country - to run our affordable, accessible and highly effective parenting programmes, written by Clinical Psychologists. They come alongside parents and carers, building long-lasting community in addition to encouraging confidence and learning positive parenting skills.

We value difference and diversity, and we want our workplace to be built on shared values of equality and mutual trust, with team members representing the wide range of backgrounds and experiences that exist within the UK. We therefore actively encourage applications from people of diverse backgrounds and varied experiences, particularly those who are African, Afro-Caribbean, Asian or part of other minority ethnic communities, who have lived experience of the impact of low-income/low-support circumstances, and who are living with a disability or identify as being neurodivergent.

About the role

The Support & Training Coordinator role involves:

• Managing onboarding processes for new facilitators attending training, ensuring clear communication of expectations and timelines, including safeguarding checks
• Supporting the Support Coaches by coordinating essential ongoing facilitator engagement: including group calls, follow up sessions, communication touchpoints and additional resources
• Coordinating the logistics of monthly facilitator training sessions, including placing orders, liaising with suppliers, monitoring stock levels and order numbers, and overseeing communications and systems
• Developing and maintaining systems that monitor and support the full facilitator journey — from onboarding through to ongoing support

About you

Do you have strong organisational and administrative skills? Can you work confidently with systems, databases, and digital tools? Are you a Christian with an active faith in Jesus? Do you have a passion for Kids Matter’s vision of seeing every child in need raised in a strong family?

Then we would love to hear from you!

Please see the job pack for more details on the role and application process.

How to Apply

You can apply for the Support & Training Coordinator position by completing a copy of our online application form.

The deadline for applications is 13th July at 9am. All successful and unsuccessful applicants will be notified by email.

We also ask for all applicants to submit an Equal Opportunities Monitoring Form, which will be sent to you to complete following the submission of your application. This form will be used for anonymous analysis to ensure our overall recruitment procedures are fair and transparent. It will never be viewed or used as part of the selection process. It is optional to submit this form.

If you have any questions, please refer to our recruitment FAQs document. If you would like any application and interview support or you need any reasonable adjustments throughout the application process, please contact Katie Washington (HR & Systems Manager).

We're looking for two Events & Marketing Assistants to join our small, busy team at Portsmouth Cathedral. It's a varied, practical role that sits right at the heart of our commercial operations - coordinating venue hire bookings, setting up for evening concerts, supporting licensed events, and everything in between. Alongside this supporting the marketing for our events and the wider organisation as a whole.

No two weeks look quite the same, and roughly half the role takes place during evenings and weekends. The pattern of hours will vary week to week in line with the Cathedral's events programme. In weeks where no events are scheduled, the postholders will work standard office hours.  There are two posts available with a proposal to work three days each of 21 hours.

Portsmouth Cathedral has been at the heart of Old Portsmouth since 1180, and it remains one of the city's most distinctive and active spaces - a working place of worship, a heritage venue, and a hub for concerts, community events, and private hire all at once. If you're someone who thrives in a collaborative environment, enjoys variety, and likes the idea of working somewhere genuinely unlike any other, this could be exactly the right role for you.

Benefits:

• Holiday: The annual leave allowance is based on 25 days plus two 'given' days over Christmas to provide cover, and all statutory public holidays (which may need to be taken in lieu) pro rata.
• Pension: 7% employer contribution and 1% non-contributory pension.
• Training Provided: Safeguarding, UK GDPR, First Aid, Challenge 25, Manual Handling
• Employees are offered membership of Healthshield Cash Plan

Essential Skills and Experience

• Strong organisational and administrative skills, with excellent attention to detail. 

• Good communication skills, with the ability to liaise confidently with clients, suppliers, volunteers, and colleagues. 

• Physical ability to undertake manual handling tasks, including moving heavy furniture, staging, and equipment 

• IT literatcy with proficiency in Microsoft 365 and confidence using digital booking or CRM systems. 

• A proactive and adaptable approach, with a willingness to contribute across both administrative and operational tasks. 

• Understanding of basic health and safety regulations relevant to events. 

• Ability to work flexibly, including evenings and weekends, in line with a rolling rota. 

• Comfortable working within a faith-based organisation and supportive of its Christian values. 

Portsmouth Cathedral is an Equal Opportunities Employer and a member of Inclusive Church.

Safeguarding. The Cathedral takes the safeguarding of children and vulnerable adults very seriously, and practices Safer Recruitment for all roles (both paid and voluntary), the successful applicant will be required to complete a Basic DBS check, and face-to-face or online training as required.   

BLCF is a leading local grantmaker, striving to be a catalyst for positive change in the community. The Foundation distributes millions of pounds locally each year and is establishing a national reputation for an innovative, community-focused and strategic approach.

BLCF is currently recruiting for an experienced Head of Grants to lead our expanding grants team and join our Senior Leadership Team to steer the future direction of the Foundation.

Applicants will need to have significant previous and relevant experience in a grants management role, and possess excellent leadership, team and programme management skills. Excellent communication and IT skills are also essential.

To apply, please submit a concise covering letter (no more than two pages) outlining your suitability for the role against the job description and a completed application form

Closing date for applications is 12noon on Monday 13th July 2026.

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

We are now recruiting the team that will deliver Crisis at Christmas 2026/27. This unique project mobilises a huge volunteering effort to provide warmth, companionship and vital services in temporary centres across London to people facing homelessness.

Contract: Fixed Term parental leave cover contract – starting in Aug/Sept 2026 and ending on Feb 26th, 2027

Hours: 35 hours per week however some evening, weekend and bank holiday work will be required. TOIL can be accrued and taken as leave in line with Crisis’ TOIL policy.

Location: Canning Town Warehouse, E16 4ES - three days per week onsite. Additional days and locations across London will be required during the Christmas period when our sites are operational.

About the role

We are looking for someone to manage our catering, healthcare and guest welfare services for this year’s Crisis at Christmas. These services offer a diverse opportunity to grow and expand your knowledge in different areas whilst using project management and volunteer management skills to ensure they are delivered in a safe and effective way for our guests. The role requires an ability to recruit, train and manage your own teams of volunteers at the same time as maintaining professional partnership relationships to ensure we can put on a diverse programme of services for our guests.

About you

To be successful in this role you will have…

• Experience recruiting or managing volunteers (essential) as well experience managing or supporting staff (desirable).
• Experience managing relationships with partnership organisations.
• Experience working in the homelessness sector or similar social work settings either directly working with vulnerable adults or to provide services for them.
• Excellent spoken and written skills to communicate effectively and confidently with a wide range of audiences.
• Ability to prioritise tasks and work to tight deadlines in ambiguous or challenging situations.
• Experience of customer service and ability to deal with high volumes of enquiries via phone and email in a professional and friendly manner.
• Be able to work over the Christmas period.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Wellbeing Leave to be used flexibly
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 12 July 2026 23:59

Interview process: Competency-based interview + written task

Interview date and location: Wednesday 22 July 2026 at Canning Town warehouse, E16 4ES

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Specialist Homelessness Prevention Coordinator to play a pivotal role in our Single Homeless Person Service in London.

Sounds great, what will I be doing?

In this role, you will use your specialist knowledge of housing legislation, including the Homelessness Reduction Act 2017,to prevent and relieve homelessness through timely, proactive interventions. You will conduct comprehensive assessments and develop co-produced Personal Housing Plans that empower clients to resolve their housing issues where possible. ​

​By maintaining accurate, up-to-date records and following up on all actions promptly, you will ensure that risks of homelessness are minimised and statutory duties are met effectively.​

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

You will bring knowledge, experience, or relevant qualifications in housing and homelessness legislation, including private rented housing, the Homelessness Reduction Act, eviction processes, and tenants' rights. You will also have a good understanding of welfare benefits legislation and health and safety, alongside experience addressing the causes of homelessness and developing effective interventions with service users. Comfortable working in a target-driven environment, you will be highly organised, able to manage a busy caseload, prioritise competing demands, and meet deadlines while maintaining high-quality outcomes.

You will be a strong communicator with excellent relationship-building skills, able to work collaboratively with colleagues, partners, and the wider community. A proactive, solution-focused approach is essential, along with the ability to work independently with a high degree of responsibility and autonomy. You will be confident using IT systems and databases, maintaining accurate case records and reporting. With a strong work ethic, customer-focused mindset, and a genuine commitment to making a difference, you will thrive in a fast-paced, outcome-focused environment.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.