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This role sits at the heart of Operation Smile UK’s five-year strategy to deliver transformational growth across all income streams. As Senior Lead - Acquisition and Digital Fundraising, you will be instrumental in delivering on three of our four core strategic priorities:
- Build Regular Giving – laying the foundation for higher long-term value and stronger ROI across acquisition channels.
- Drive All Donors to Legacy – recruiting quality donors who have the potential value to feed into legacy and long-term giving goals.
- Maximise Growth Through Digital Fundraising Integration – leading the expansion and optimisation of digital acquisition within a cohesive fundraising strategy
The Senior Lead - Acquisition & Digital Fundraising role is responsible for delivering Operation Smile UK’s strategic individual giving acquisition programme. This role is key to driving income growth and expanding our supporter base across multiple channels, including digital, DRTV, dialogue fundraising and print.
You will lead the strategy, planning, delivery and evaluation of acquisition campaigns, including the onboarding process, with full accountability for managing significant budgets, agency partnerships and performance metrics. This is a senior, hands-on role suited to an experienced acquisition fundraiser with strong commercial acumen and a data-driven mindset.
Key Responsibilities
Strategic Campaign Leadership
- Develop and implement the multi-channel acquisition strategy, aligned with income targets and supporter growth objectives.
- Lead on the planning and delivery of campaigns across direct dialogue, digital, DRTV, and print channels.
- Lead on the planning and delivery of the onboarding process for all new recruits.
- Monitor and report on campaign performance, providing insight-driven recommendations to optimise results.
- Drive testing and innovation to expand existing channels and introduce new ones within acceptable risk and return parameters.
Budget Ownership & Performance Monitoring
- Take full responsibility for acquisition budget management, income forecasting and cost control.
- Set, monitor, and evaluate key performance indicators (KPIs), reporting against ROI, CPA, and long-term value across all acquisition channels.
- Collaborate with the Senior Database Manager and the Director of Data and Technology to develop and maintain performance dashboards (e.g., Power BI) and support strategic data analysis, including both short-term and long-term channel performance evaluation.
Agency & Partner Management
- Manage day-to-day relationships with external fundraising and creative partners.
- Lead briefings, content sourcing, agent training, stakeholder approvals, and quality assurance processes.
- Negotiate contracts and hold suppliers accountable for delivery and performance.
Cross-Team and Market Integration
- Represent the acquisition programme in cross-functional planning meetings and contribute to a unified team culture focused on strategic delivery.
- Deliver and optimise the onboarding and conversion programme for new donors.
- Develop CRO strategies and implement with support from the Communications team, whilst supporting the enhancement of web development
- Ensure consistent campaign integration across touchpoints and maximise thematic/creative cohesion, working in collaboration with the Senior Communications Manager to lead and develop the creative and content strategy for acquisition.
- Act as a key liaison with colleagues across Operation Smile global markets, sharing insights and exploring opportunities to align strategy, co-develop creative, or pilot cross-market initiatives.
Compliance, Risk & Best Practice
- Ensure all campaigns meet legal, ethical and data protection requirements (e.g., GDPR, Fundraising Regulator).
- Act as a key contributor to organisational risk assessments relating to income performance and supplier performance.
- Keep up to date with sector trends, innovations and benchmarks to maintain best practice.
Person Specification
Essential Experience
- Extensive experience (ideally 5+ years) in Individual Giving or fundraising acquisition roles.
- Proven success delivering multi-channel acquisition campaigns with strong ROI.
- Experience managing external agencies and suppliers to high-performance standards.
- Strong background in digital fundraising and paid media.
- Demonstrated experience managing and reporting on substantial acquisition budgets.
Skills & Attributes
- Strategic thinker with excellent campaign planning and execution skills.
- Highly numerate and confident using data for decision-making and optimisation.
- Strong project and stakeholder management abilities.
- Proactive, self-starting approach with high levels of ownership and accountability.
- Excellent communication and interpersonal skills, able to represent the organisation externally.
Desirable
- Understanding of retention and supporter journey optimisation.
- Familiarity with CRM and data system Donorfy.
- Experience with Power BI or other reporting tools.
First-round interviews are set for the week of 23rd March 2026. We strongly encourage early applications.
Disability Confident Committed Employer
We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.
At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.
If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).
Equality, Diversity & Inclusion
Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation.
We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Join our friendly organisation and help us grow awareness of our charity, promote sales and increase audience engagement. We’re looking to recruit a Marketing & Communications Officer (maternity cover) to create engaging, high-quality, visual, and written marketing materials.
What is The Guildford Institute?
We are an educational and community charity offering a varied programme of activities, room hire facilities, a vegetarian café , and a historic library and archive, all based in our Grade II listed premises in central Guildford.
What Can We Offer You?
Some of the key benefits of working with us include:
· A small, friendly, supportive team environment
· A varied job role with lots of opportunities for creativity and personal input
· Training & professional development opportunities
· Flexibility with how the 30 hours of the role are divided across the week
· Engagement with a wide range of community members
· A generous annual leave allowance
· A central Guildford location
About the Role
The Marketing & Communications Officer will be passionate about the Institute’s aims of providing cultural and social opportunities for the local community.
The points below identify some of the post-holder’s core areas of responsibility:
· Contribute to the development and delivery of an integrated brand, marketing & campaigns strategy, ensuring consistent and innovative marketing across all channels
· Lead digital marketing activity, including social media management, website updates, SEO best practice, blog posts and paid advertising
· Support brochure production, including proofreading, layout input, and coordinating distribution
· Manage internal and external communications, including press liaison, advertising schedules, press releases, and internal displays
· Design a variety of marketing materials for external and internal use
· Maintain stakeholder engagement, supporting membership queries, managing donor communications, and updating mailing lists
· Build partnerships and support promotional outreach to raise awareness of the Institute's offer
What We Seek in You
· A passion for and commitment to the aims and the work of the Institute
· An enthusiasm to build on and promote the Institute’s programme of activities
· Previous marketing and communications experience
· Excellent written skills
· Strong organisational skills and ability to meet deadlines
· Excellent attention to detail
· Strong interpersonal and customer service skills
· A flexible, adaptable approach is essential
Full Person Specification details can be found within the Job Description.
The Guildford Institute welcomes applications from individuals from all sectors and backgrounds.
Key Information & Application Method
This maternity cover role is expected to last approximately 13 months. The position is for 30 hours across the week, primarily from our building in central Guildford.
Salary: £22,500 plus benefits (pro rata salary for 30 hours) (£28,125 FTE)
To apply, please send us a copy of your CV together with a short (1-page) covering letter highlighting why you would like to work for our charity plus how your skills and experience relate to this role.
Application closing date: Monday 23 March 2026
The client requests no contact from agencies or media sales.
Senior Marketing & External Affairs Manager at Affinity Trust
Location: Hybrid – at least 2 days per week in our Thame office
Hours: 37.5 per week
Salary: £52,500 per annum
If you’re a strategic and forward-thinking marketing and external communications leader ready to shape how an organisation is seen, heard, understood and influences – this is your opportunity. Join a values-led organisation transforming lives across health and social care.
As our Senior Marketing & External Affairs Manager, you’ll lead our brand, external affairs, digital communications, and all stakeholder and community engagement. You’ll propose the strategy and deliver impactful campaigns, strengthen our voice across multiple channels, and champion growth – positioning us as a trusted, influential voice among policymakers, partners, and communities.
What you’ll do:
- Shape and deliver our marketing, external communications, and digital engagement strategies, creating strong brand differentiation and delivering plans that align with the organisation’s strategic objectives.
- Drive our public affairs and stakeholder engagement strategy, seeking to create a strong sector voice, and influence policies, decision making and commercial outcomes.
- Oversee our digital presence, including the website and social media, ensuring data-driven performance and audience insight.
- Lead proactive PR, media relations, and digital PR to boost awareness and thought leadership.
- Develop impactful campaigns, films, and stories that showcase our work and impact.
- Lead and mentor a small digital and communications team.
- Manage budgets, agencies, and external partnerships effectively.
What you’ll bring:
- Proven senior experience in marketing, communications, or external affairs.
- Strategic mindset with a focus on achieving organisational growth objectives.
- Strong stakeholder engagement and influencing skills.
- Demonstrable experience in digital marketing, analytics, and content performance.
- Confident leadership style with a collaborative, outcomes-focused approach.
- (Bonus) Experience in health, social care, or not-for-profit sectors.
Why join us:
- £52,500 salary + excellent benefits.
- Hybrid working (min. 2 days/week in Thame).
- 31 days’ annual leave (including bank holidays), rising with service.
- Health cash plan, pension, life assurance, Employee Assistance Programme.
- Blue Light Card, Cycle2Work, and option to buy additional leave.
We celebrate diversity and inclusion. We welcome applicants from all backgrounds and guarantee an interview for those with a disability who meet the minimum criteria.
If you are offered the role, you will be required to have a DBS check at the relevant level, which we’ll cover the cost for.
For full details, please see the attached job description.
The client requests no contact from agencies or media sales.
Website & Social Media Manager at Affinity Trust
Location: Hybrid – Thame Office (min. 2 days/week)
Hours: 37.5 per week
Salary: £40,000 per annum
The Opportunity
Are you a values-driven digital communications professional ready to amplify voices and build online communities that create real change? This is your chance to transform how a purpose-led organisation connects – driving visibility, engagement, and impact for people with learning disabilities, autism, and those who support them.
As our Website & Social Media Manager, you’ll combine up-to-date digital marketing knowledge and data insight skills with storytelling that engages key stakeholders – optimising our online presence, producing compelling and accessible content, and using data to improve engagement, support recruitment, and influence policy. You’ll also work closely with the Senior Marketing & External Affairs Manager to create digital content that strengthens our public affairs and stakeholder engagement activity.
What You’ll Do
Digital & Web Strategy
- Shape and deliver digital strategies that grow our online reach and impact.
- Oversee website content, performance, accessibility, and SEO, with agency support, identifying ongoing opportunities to improve reach and performance.
- Create and manage high-quality content that reflects our authentic voice and lived experiences.
Social Media Leadership
- Build and nurture trust and engagement across social media platforms.
- Empower and enable colleagues to share values-led content that showcases our work and impact.
- Design and run targeted campaigns to support recruitment, awareness, and policy influence.
Content & Digital PR
- Produce accessible multimedia content (video, graphics, storytelling).
- Lead digital PR activity to amplify campaigns, events, and partnerships.
- Support the delivery of content for public affairs and stakeholder engagement.
Analytics & Insights
- Use GA4 and social analytics tools to measure success and inform decisions.
- Report on performance and continuously optimise for greater impact.
- Stay ahead of trends, tools, and algorithms to keep our digital presence strong.
What You Bring
- Proven experience managing websites, social media channels, and digital communities.
- Hands-on understanding of GA4, SEO, digital PR, and paid social campaigns.
- Strong storytelling and content creation skills, guided by insight and data.
- Collaborative approach with the ability to align digital activity with organisational goals.
- (Bonus) Experience in health, social care, or policy-related communications; familiarity with accessibility tools.
Why Join Us
- £40,000 salary + excellent benefits.
- Hybrid working (min. 2 days/week in Thame).
- 31 days’ annual leave (inc. bank holidays), rising with service.
- Blue Light Card, Cycle2Work, option to buy additional holiday.
- We celebrate diversity and are proud to be Disability Confident – we guarantee an interview for any applicant with a disability who meets the minimum criteria.
This is digital work with purpose. Build communities. Amplify voices. Drive change.
If you are offered the role, you will be required to have a DBS check at the relevant level, which we’ll cover the cost for.
For full details, please see the attached job description.
Team: Brand & Marketing
Location: Homebased with occasional travel
Work pattern: 32 hours per week, Monday to Friday
Salary: Up to £32,060.01 per annum (Pro rata of £35,065.63)
Contract: Fixed term contract until 31st December 2026
We are the UK’s largest cat welfare charity. All over the country, our enthusiastic employees, volunteers, and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.
Will you join us and make life better for cats?
Responsibilities of our National Email Marketing Officer:
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The National Email Marketing Officer at Cats Protection will work within an enthusiastic and friendly team to deliver the charity’s email programme. The role includes full responsibility for managing the Cats Protection email platform (currently DotDigital), overseeing campaigns from planning and creation through to delivery and evaluation.
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As a key member of the team, the Officer will help maximise engagement with new and existing supporters and contribute to sustainable income growth by producing informative and compelling email communications aligned with Cats Protection’s strategic objectives.
About the Brand & Marketing team:
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Cats Protection’s Brand and Marketing team, based in the Marketing and Income Generation Directorate, looks after email marketing, Brand, Design, Editorial, Campaigns, Digital Marketing, Celebrity & Influencer relationships and Digital Fundraising.
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Small but busy, the Email Marketing team produces insightful email marketing campaigns for the charity. We work hard at building an engaged community of cat lovers online so that we can promote better feline welfare, raise funds and create a better world for cats. You’ll be creating, approving and advising on email content and will also get involved in national campaigns, vital infrastructure workstreams and more, all while working closely with teams from across the organisation.
What we are looking for in our National Email Marketing Officer:
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Proven experience of digital marketing, ideally working with external agencies within the third sector
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Specialist knowledge of email marketing, including automation
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Proven track record of achieving digital marketing growth against agreed targets
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An understanding of the principles of Data Protection
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Broad-based fundraising experience
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Experience of implementing supporter segmentation processes for email marketing purposes
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Experience of working with the DotDigital email platform
What we can offer you:
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range of health benefits
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26 days’ annual leave plus bank holidays, increasing with length of service.
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Salary Finance, which empowers you to take control of your financial wellbeing.
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and much more, which you can learn about
Interested? Here’s how to apply:
Application closing date: Sunday 8th March 2026
Virtual interview date: Wednesday 18th March
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
If successful, your recruitment journey will include:
1. Anonymised application form
2. Virtual interview via Microsoft Teams
Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.
Making a better life for cats, because life is better with cats
Individual Giving and Acquisition Officer (Digital Marketing)
Hours: Full-Time (34.5 hours per week over 5 days)
Location: Hybrid working (40% working from the office in Leeds)
Salary: £30,800 – £32,300
Contract: Permanent
DBS: Required
About Us
At Epilepsy Action, we are inclusive, ambitious, supportive, and committed to creating a world without limits for people with epilepsy.
As we achieve the goals in our 2024 – 2030 strategy, we are excited to welcome you to our passionate, supportive and committed team.
We understand the importance of a work life balance, and that's why we have a number of ways to support our people to achieve this. By operating a flexible and supportive approach, we empower people to work in a way that suits them that also meets the need of the charity.
If you are interested in building a career you can be proud of in an inclusive and ambitious organisation, we might have the role for you!
About the Role
We’re seeking an Individual Giving and Acquisition Officer to lead on our individual giving strategy to join our high-performing fundraising team.
2025 was our best year yet for income and this role is pivotal in helping us to take the next step in growing our supporter base and future income.
This new role will be responsible for planning and delivering multi-channel campaigns to recruit regular donors, using data-led insights, audience segmentation, and performance tracking to optimise activity across digital, direct mail, telemarketing, and face-to-face channels.
The role will also focus on growing our lottery programme, converting new players into regular supporters, and developing retention strategies that maximise long-term commitment and lifetime value.
What You Will Do:
- Deliver effective multi-channel acquisition campaigns across digital and offline channels.
- Lead and grow our lottery programme, managing promotional campaigns, partner relationships, and retention strategies.
- Develop and implement supporter retention strategies to engage both new and existing supporters.
- Work with the Digital Engagement and Communications team to create engaging content and calls to action.
- Analyse campaign performance and supporter data to optimise acquisition strategies.
- Ensure compliance with fundraising regulations, GDPR, and marketing standards.
- Build strong relationships with supporters, agencies, and partners.
- This is a role where you’ll make a positive difference every single day often at moments when someone needs it most.
At Epilepsy Action, we recognise the power of collaboration and teamwork, so our team members with hybrid contracts can expect to work a minimum of 40% at our office in Leeds. On average this is two days a week, normally on Mondays and Thursdays, for full-time employees. The expectation to collaborate face-to-face is driven in part by your role and the activities you need to do which may vary from time to time, so you will need to work in a flexible way to help us create a world without limits for people with epilepsy.
About You?
We’re looking for an ambitious and energetic Fundraiser who is:
- Experienced in supporter acquisition, marketing, or fundraising, with proven success in direct marketing campaigns.
- Skilled in direct marketing, campaign planning, and copywriting.
- Confident in interpreting data and translating insights into action.
- Familiar with CRM systems and digital tools (e.g. email platforms, social media ads).
- Organised, detail-oriented, and able to work to tight deadlines.
- A strong communicator with excellent interpersonal skills.
- Experience with Click Dimensions, Dataro, Microsoft Dynamics, and knowledge of fundraising regulations would be a bonus!
Why Join Us?
If you want to:
- Be part of a charity that makes a real difference to people’s lives.
- Work in a supportive, ambitious, and inclusive environment and team
- Take on opportunities for professional development and growth.
Interested?
If you are interested, click apply and you will be redirected our careers site to complete your application.
Closing Date: 16th of March 2026 @ 9am
Informal Chat: These will be arranged on an ongoing basis as applications are reviewed
Interviews: Week commencing 23rd of March 2026
Recruitment Process: We believe that having an informal chat before the formal interview process allows us and you to have an open and honest conversation about the role, our organisation culture and what attracted you to apply. This is why as part of this process we will be inviting people to a 30-minute online chat with a member of our team before inviting shortlisted candidates to a formal interview.
We reserve the right to close this vacancy early if we receive a high volume of applications therefore early applications are advised.
Join us as Marketing & Communications Manager and lead the storytelling, campaigns and channels that raise our profile and drive vital supporter engagement. You’ll develop and deliver integrated marketing and communications plans that boost awareness, improve access to our care services, recruit and retain supporters, and amplify fundraising activity across digital, print and community touchpoints.
This is a hands‑on, strategic role where your creativity and data‑led approach will directly increase income and deepen community connections. As the lead communicator for a small Hospice, you’ll have scope to shape our brand, test new ideas, and see the measurable impact of your work on the people and families we support.
This role is perfect for you if:
- You love turning impact into clear, compelling stories that motivate action.
- You enjoy planning and delivering multi‑channel campaigns from brief to delivery.
- You’re comfortable with both creative production and performance analysis.
- You like working closely with fundraising, programmes and senior staff in a small team.
- You want to see your work directly support local people and services.
What you’ll be doing:
- Developing and owning an integrated marketing & communications plan to support organisational goals across fundraising and Hospice services.
- Planning and delivering multi‑channel campaigns (digital, email, PR, print, events) that drive awareness, acquisition and retention.
- Creating and commissioning written, visual and video content that communicates impact and donor journeys.
- Managing website content, social channels, email marketing and paid digital activity; monitoring performance and optimising campaigns.
- Collaborating with Fundraising to design supporter communications, stewardship materials and campaign briefs.
- Managing external suppliers, volunteers and budgets; ensuring brand consistency and compliance.
What we’re looking for:
- 3+ years’ experience in marketing/communications, ideally with charity or fundraising experience.
- Strong copywriting, content production and campaign management skills.
- Practical experience with CMS, email platforms, social media and analytics tools.
- Creative, organised and data‑focused with the ability to prioritise and deliver to deadlines.
- Excellent interpersonal skills and a collaborative approach.
Why join us?
- Play a central role in shaping our public profile and increasing vital income for, and awareness of, local Hospice care.
- A visible, strategic position with freedom to innovate and test new approaches.
- Opportunities for professional development and varied hands‑on experience.
- Flexible working and meaningful, direct impact on patients and families.
Location: Hexham, hybrid working will be considered.
Hours: Full-time, with some weekend and out of hours working
Reports to: Head of Income Generation
Closing date: 9 March
Interviews: w/c 16 March
The client requests no contact from agencies or media sales.
The Social Media & Marketing Officer leads Emerging Futures’ social media presence and external-facing marketing activities, bringing our stories, values and mission to life across LinkedIn, Facebook, Instagram and YouTube.
Working closely with the Communications team, our regional services, and the company’s Recovery Voice Network, you will create compelling, sensitive, and engaging digital content that reflects the lived experiences of people in recovery and the strengths of our services.
This role is hands-on and creative: capturing video content in services nationwide, producing high-quality Reels and short-form video, coordinating external freelancers, planning content calendars, and ensuring our online communities feel respected, supported and inspired.
We are open to making the role work for the right candidate, so while Monday-Friday, 9am-5pm is fine by us, we are also open to flexible working patterns and compressed hours to accommodate those with additional needs. We encourage anyone with great experience to apply.
Emerging Futures works across the country with people affected by homelessness, drug and alcohol problems and physical and mental health needs.



The client requests no contact from agencies or media sales.
The Charity and Our Vision.
For over 15 years, Scotty's Little Soldiers has been supporting children and young people who have been bereaved of a parent who served in the British Armed Forces.We are about to embark on an exciting journey which will see the charity evolve to support anyone affected by a military-connected bereavement and ultimately empower a community of more than 25,000 bereaved individuals and their families by 2035.
Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity currently offers a unique blend of emotional, practical, and educational support to over 750 young people.
We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved children and young people at the heart of everything we do. We embrace innovative approaches, are committed to creating smiles and believe in the power of community, resilience, and connection.
Role Mission.
As part of a newly created Outreach squad focused on reaching and engaging with the bereaved military community, you will use digital marketing skills to help us develop a thriving online community.
You’ll take full ownership of our day-to-day social media activity across platforms like Facebook, Instagram, LinkedIn, and TikTok. From scheduling content and managing the calendar, to engaging with our audience and contributing to campaign ideas.You’ll also help deliver key marketing tasks that support outreach, engagement and growth, connecting families to the services we offer.
It all starts here – we can’t support families if they don’t know we exist.
The key responsibilities of this role are:
Social Media (Core Accountability)
Planning & Scheduling
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Own and manage the social media content calendar, ensuring consistent, relevant output aligned to Outreach priorities.
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Schedule and publish content across platforms including Facebook, Instagram, LinkedIn, and TikTok using agreed tools.
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Work closely with the Head of Outreach to refine platform focus, tone, and audience segmentation.
Content & Campaign Support
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Suggest and implement social-first content ideas that support campaigns, service launches, and ongoing outreach to beneficiaries.
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Create simple, on-brand social content where required (e.g. Canva graphics, polls, text-based posts, evergreen content).
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Work closely with the in-coming Content Creator to ensure video and visual content is used effectively and repurposed across channels.
Community Engagement
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Actively monitor and respond to comments, messages, and enquiries across social platforms, with particular sensitivity to bereavement-related conversations.
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Engage appropriately with the wider military, veteran, and bereavement community online to help maintain visibility and connection.
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Escalate sensitive, safeguarding, or service-related enquiries to the appropriate team in line with agreed processes.
Monitoring & Insight
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Track and report on key social media metrics (e.g. reach, engagement, follower growth, link clicks).
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Use insights to recommend improvements and help the Outreach Squad learn what content resonates.
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Keep up to date with platform changes, trends, and best practice.
Marketing Execution (Additional Responsibilities)
Email Marketing
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Own the creation, scheduling, and sending of regular email updates to bereaved families using agreed platforms.
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Maintain email lists in line with data protection requirements and agreed segmentation.
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Track basic performance metrics (open rates, click-throughs) and share insights with the Head of Outreach.
Website Content Support
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Upload and maintain marketing content on the website, including news articles, blogs, and impact updates.
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Ensure content is accurate, on-brand, and correctly formatted.
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Work with the Head of Outreach to ensure content is published in a timely and coordinated way.
General Marketing Support
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Support the delivery of wider marketing and outreach activity as required (e.g. campaign roll-outs, asset updates, coordination tasks).
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Assist with keeping marketing materials organised, up to date, and accessible for the wider team.
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Contribute to continuous improvement of how marketing activity is delivered across the Outreach Squad.
The 30-day goals for this role are:
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Built a deep understanding of Scotty’s mission, our audience, the services we provide, and strategic direction.
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With support from the Head of Outreach, conducted a full audit of all the charity’s social channels.
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Taken ownership of social channels and scheduling calendar/tools.
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Agreed key performance measures and personal success measures with Head of Outreach.
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Demonstrates a clear grasp of the Scotty’s tone and marketing philosophy.
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Understands the current beneficiary email journeys and how the existing process works.
The 60-day goals for this role are:
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Publishing consistently across key social channels in-line with priorities agreed with the Head of Outreach.
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Set early baseline performance within agreed key metrics.
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Taken responsibility for creating and sending the weekly Children & young people (CYP) email, Springboarder (young adult) email, and monthly Community updates email.
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Showing effective working practices with the Content Creator leading to engaging social content demonstrated by meeting agreed metrics.
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Proactively supporting the Head of Outreach in other digital outreach activities.
The 90-day goals for this role are:
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Independently running day-to-day social media activity maintaining consistency in quality, tone and frequency.
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Recognised internally as the go-to person for day-to-day social media and email marketing delivery.
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Demonstrating clear improvements in at least 2-3 agreed metrics (such as engagement rates, click throughs, open rates etc).
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Using insights to optimising content mix, timing and formats to improve effectiveness.
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Working with the Head of Outreach and Content Creator, we already have the best social engagement rates of any UK military charity!
What You’ll Need to Succeed
Must Have
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Practical experience managing professional social media accounts across platforms such as Facebook, Instagram, LinkedIn, and TikTok.
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Strong written communication skills, with the ability to adapt tone and messaging for different audiences and platforms.
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Confidence using social media scheduling tools and basic design platforms such as Canva.
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High emotional intelligence and the ability to communicate with empathy and professionalism, particularly around sensitive topics such as bereavement.
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Strong organisational skills, attention to detail, and the ability to manage multiple priorities in a fast-moving environment.
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A genuine belief in Scotty’s mission and a commitment to representing the charity thoughtfully and responsibly online.
Nice to Have
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Experience uploading and managing content on a CMS (e.g. WordPress or similar).
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Familiarity with interpreting basic performance data (social insights, email open and click-through rates) to inform improvements.
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Experience of the UK military community.
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An interest in community-building and using digital channels to create connection, not just visibility.
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Experience delivering or supporting email marketing campaigns, including writing copy and sending campaigns.
Additional Information
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The role may require occasional evening or weekend work
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Enhanced DBS check required
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Travel will be required to events and team training days
The Scotty’s Way
At Scotty’s, our personal performance is only 50% of what success looks like. Our culture is equally important. When you join our team, you sign up to The Scotty’s Way, rooted in our four core values:
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Families Come First
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Everyone a Supporter, Every Supporter a VIP
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Love What You Do
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Remember, Every Day
Our values are further supported by our four non-negotiable behaviours of Show Respect, Speak Up, Take Ownership and Actively Collaborate. We are looking for an individual who embodies these values and behaviours.
Closing date: Friday 13th March.
Important Information:
Feedback
Due to resource and time constraints, we are unfortunately unable to provide feedback for every application received, and only candidates shortlisted for an interview will be contacted via email.
Location
We will only consider applications from candidates located within 2 hours of central Cambridge.
We're a remote-first organisation and our day-to-day work is extremely effective with our team based at home.However, some of the most important work we do, innovation, collaboration, problem-solving, and strategic thinking, benefits hugely from being in the same room, and those moments don't always come with months of notice.That's why we're currently looking for team members who are within a 2-hour travel time of Cambridge.
Thank you for your interest in joining our team, we are an equal opportunities employer, we are committed to creating a diverse and inclusive workplace where all employees are treated with respect and given equal opportunities for employment and advancement.
We do not discriminate based on race, colour, religion, gender, sexual orientation, age, disability or any other protected characteristic.
We encourage all qualified individuals to apply for employment within our charity, and we provide a fair and inclusive recruitment process for all candidates.
The client requests no contact from agencies or media sales.
We are looking for a passionate and creative Head of Brand, Communications & Marketing to lead the next stage of our journey.
This is an exciting, strategic and hands‑on leadership role for someone who can confidently amplify our brand in the public sphere, drive meaningful engagement, and increase both supporter and beneficiary acquisition.
What You’ll Do
Reporting to the Director of Income Generation & Marketing and leading a small, high‑performing team, you will:
Brand, Communications & PR
- Lead and evolve Life’s brand strategy, ensuring clarity and consistency across all channels.
- Raise Life’s visibility with powerful campaigns that engage beneficiaries, supporters, volunteers and the public.
- Oversee media relations, PR activity, reputation management and crisis communications.
- Support and strengthen internal communications across the organisation.
Marketing Leadership
- Develop innovative marketing strategies that grow reach, impact and sustainability.
- Drive supporter and beneficiary acquisition through targeted, insight‑led campaigns.
- Use data, analytics and performance metrics to continuously improve marketing effectiveness.
- Provide inspiring leadership and development to the Marketing & Comms Team.
Digital Strategy
- Lead Life’s digital marketing approach, including SEO, paid social, PPC, email, content and inbound marketing.
- Create effective user journeys and optimise conversion rates through testing and analytics.
- Oversee engaging social media content and paid advertising campaigns.
- Ensure high‑quality digital design, content, and brand guardianship.
Website & Content
- Support the development of Life’s website, focusing on optimisation, content quality and user experience.
- Oversee high‑quality storytelling that reflects Life’s values and mission.
About You
You’ll be a confident, creative and strategic leader who brings:
- At least 5 years’ experience in digital marketing, communications or brand roles (charity sector experience desirable).
- Proven experience developing and delivering brand, digital and communications strategies.
- Strong understanding of digital marketing trends, analytics and audience insight.
- Excellent written and verbal communication skills.
- Experience managing budgets and leading a team.
- A warm, values‑driven approach aligned with Life’s mission of humanity, solidarity, community and compassion.
About Life:
Life is a national pregnancy support charity that helps over 60,000 people a year. Through our services, we help people – whoever they are – to meet pregnancy or pregnancy loss with courage and dignity so they can flourish.
Our services include:
- Supported housing and community support
- Counselling and skilled listening
- Free pregnancy tests and baby supplies
Our values :
All our work is underpinned by the following universal human values:
- Humanity – All people are special and equal
- Solidarity – We’re with you and for you
- Community – We’re better together
- Charity – Doing good for one another
- Common good – Building a better world
Information about the role:
For further information, please see the attached job description.
Salary: £40,000 – £44,000 per annum
Hours: 35 hours per week (part time considered)
Location: Remote
Benefits:
At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:
- Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours)
- Birthday Leave (applicable after 1 years service)
- Additional annual leave for long term service
- Company Pension Scheme
- Signed member of the Menopause Workplace Pledge
Safeguarding and Equality:
Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.
We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.
All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.
The client requests no contact from agencies or media sales.
About the role
The Social Media and Marketing Officer will deliver high-performing digital marketing campaigns that drive supporter acquisition and engagement. Working within the charity’s Policy and Communications team, you will focus on content creation to support a broad range of charity initiatives, ranging from fundraising campaigns to promoting events including our annual conference and signature fundraising event, the Duchenne Dash, and disseminating news to our stakeholders and community.
Reporting to the Director of Policy and Communications, you will lead the execution of digital campaigns, work to strengthen our presence on social media and grow our audience to amplify our communications and marketing activity, produce impactful marketing materials, work with community representatives and ambassadors to develop case studies and support with wider marketing and communications activity.
In the role you will:
- Support the implementation and delivery of multi-channel campaigns that build awareness of Duchenne UK’s work, promote our events, projects and outputs, and support fundraising goals.
- Take responsibility for the charity’s social media channels (Facebook, Instagram, LinkedIn and TikTok), ensuring consistent, engaging, and mission-led content – planning, scheduling and publishing content.
- Help manage the digital marketing content calendar and coordinate content with colleagues across the organisation.
- Create a variety of digital content, including graphics, videos, reels, stories, blogs, and newsletters.
- Monitor and, where appropriate, respond to, and engage with followers and messages.
- Manage the charity’s regular e-newsletter using tools such as Dotdigital.
- Stay up to date with trends in digital communication and identify opportunities for innovation.
- Create detailed campaign plans, including channel selection, content requirements, and delivery timelines.
- Monitor campaign performance using analytics tools and dashboards, providing actionable insights.
- Ensure staff and volunteers feel informed and inspired through engaging internal updates and on-brand messaging.
- Harness social media channels to raise the profile of the organisation and promote our work and policy positions and grow our audience on LinkedIn, Facebook and Instagram.
Person Specification
Essential experience:
- Experience of writing for a range of audiences and using different channels to produce convincing, clear and succinct content across a range of platforms such as socials, blogs, web and print.
- A strong eye for detail and the ability to create content that resonates.
- Experience of using digital and social media for influencing and campaigning purposes.
- Experience supporting the development of and implementing social media strategies to increase engagement, reach and donations.
- Experience managing competing demands, meeting deadlines, and juggling multiple projects effectively.
Essential skills and attributes:
- Highly motivated with a passion for improving the life outcomes of people living with DMD. Proficient with all main Microsoft Office packages
- Ability to demonstrate sensitivity to the needs of patients and families, with resilience to navigate challenging situations.
- Proficiency with digital platforms, content management systems, and marketing tools.
- Excellent interpersonal skills with people of all ages and backgrounds.
- Ability to work on own initiative.
- Ability to build excellent working relationships both internally and externally.
- Good organisational and workload management skills.
Desirable experience:
- Experience delivering impactful social media led fundraising strategies
- Experience running social media presence for an organisation and harnessing social media to promote and showcase events
- Experience using Dotdigital or similar digital marketing software and producing newsletters and other marketing emails.
Desirable skills:
- Graphic design skills and working knowledge of Canva and Adobe design suite.
- Experience with Pay-Per-Click (PPC) campaigns across platforms such as Google Ads and Meta Ads Manager.
Benefits
- 25 days of annual leave + 8 days of public holidays (both pro rata)
- Summer Fridays – half days on Fridays in July and August (pro rata)
- Flexible working policy
- Hybrid working with a minimum of 2 days in the office per week
- Standard Employer Pensions contributions after 3 months
- Team wellness day and team away day
- Training and development opportunities
Terms and conditions
The appointment is subject to satisfactory references and an initial six-month period of probation, during which performance will be regularly reviewed.
The applicant must have the right to work in the UK and provide relevant ‘right to work’ documentation.
Relevant training will be provided during induction as well as opportunities to develop your career through experience of different aspects of the charity’s work and working with colleagues on new initiatives.
Sound like the job for you? We’d love to hear from you.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
ABOUT THE ROLE
We are looking for a creative and dynamic person with a proven track record in creating, delivering and managing digital content across social media platforms to develop, implement and manage strategies to grow our online presence and raise our profile.
You’ll have demonstrable experience across a wide range of social media platforms with the ability to craft engaging content to build a rapport with your audience while continuing to uphold our brand and professional values. You will be managing multiple accounts held by the charity.
You will have experience of using third party management tools to create, plan and schedule content, analysing reach and engagement, and using analytical tools to help make informed decisions about our digital marketing strategies. You will regularly report back to the management team feeding into our wider strategy discussions, making recommendations on future campaigns.
You will be part of a wider communications team, working alongside the PR & Communications Manager, reporting to one of the trustees, fostering an organisation-wide approach working with all colleagues to ensure a planned, structured and collaborative approach to our communications and marketing planning.
As a small charity, flexibility is key to meet the needs of our shifting priorities and in between delivering and managing social media content – your primary focus – you will additionally support wider marketing activities with creation of digital content to support charity advertising, support the development of our online (web) content and more general activities across the communications team. While there will be some level of existing experience, training will be provided for anything bespoke.
As part of the role, you will help our UK-based volunteers to develop local social media activities and support them as required. This may involve making recommendations in their approach, supporting content creation and upskilling them to gain confidence in using social media.
The role is remote and the successful applicant can work from a location of their choice, making optimum use of video conferencing and online collaboration tools to connect with the wider communications team.
Some UK travel within the role is expected with the charity reimbursing reasonable UK travel costs where agreed up front and on behalf of the charity.
KEY RESPONSIBILITIES
- Own and lead social media execution, from planning through to delivery across multiple accounts and multiple platforms
- Develop content and strategy for new (to IA) and new-to-market platforms
- Develop and deliver relevant content that drives awareness, engagement and conversation in line with IA’s aims and objectives
- Work closely with communications peers, wider staff and volunteers to deliver meaningful campaigns which aligns to IA’s purpose and support model
- Upholding brand and culture in everything you do
- Co-develop policies relating to your area of responsibility to ensure the management of online risks, suitability to content, data protection and safeguarding
- Develop partnerships with key individuals, ensuring strong social amplification and storytelling
- Oversee social content calendars, asset production and approvals aligned to wider communications strategies
- Review and manage marketing assets, ensuring brand consistency and compliant content
- Adapt quickly to shifting priorities and confidently jump into new projects in a fast-moving
- environment
- Support with the development/management of wider digital content (web, digital advertising)
- prioritising the needs of the charity
- Monitoring all socials, reacting to/moderating follower engagement and questions as part of our wider support model
- Supporting volunteers with local branch social media engagement, advising on use, upholding IA’s wider values and policies and monitoring content/engagement suggesting changes where relevant
- Management reporting on social media interactions, successes, areas for development, improvements and making recommendations to the Management team/Board
PERSON SPECIFICATION
ESSENTIAL
- Experience in developing and implementing social media strategies and content in a similar role for at least 12 months
- A thorough working knowledge of a wide range of social media platforms
- Third-party applications to manage social media content across a range of platforms in addition to regular reporting and provision of management information to help the team make informed decisions to support the wider charity’s wider digital marketing strategy.
- Development of engaging and creative digital content
- Experience in social media moderation
- Working with and maintaining effective stakeholder relationships including our trustees, staff, volunteers and external medical professionals
- Digital marketing experience
- Team player
- Familiarity with UK data protection regulation
DESIRABLE
- Working knowledge of the Wordpress platform
- Advertising opportunities across social media to expand reach including cost models and budgetary management
- Basic understanding of AI and the benefits of using it within the not-for-profit sector
- Experience of working on sensitive content for people who have experienced acute and chronic illness, been through life changing surgery or those who may be feeling vulnerable or exposed at a difficult time
- Experience across the not-for-profit sector
- Experience of A/B testing
SKILLS & QUALITIES
- Excellent communication and interpersonal skills
- Flexible, adaptable in approach, creative thinker
- Commitment to equity, diversity and inclusion
APPLICATION PROCESS
To apply, please submit:
1. Your CV (up to 3 pages)
2. A covering letter outlining your suitability to the role (max 500 words)
Interviews will be two-stage for successful candidates. Initial interviews will be held via video conferencing (such as Zoom) discussing previous experience and role fit with successful candidates going through to a second round. This includes alignment to IA’s values. Please allow up to 1 hour for this stage.
Second round interviews are expected to be via video conference. Successful candidates will, at least one week in advance of the second round, be given a short brief and asked to provide sample content (or a clear idea of their marketing strategy) and share their ideas at least 48hrs before the interview. Candidates should be prepared to present their social media ideas at interview and answer any questions from the interview panel.
Additionally second stage applicants will be asked to provide examples of their own previously created content, at least 48hrs prior to the interview. You should be comfortable sharing past content that you have created previously which will be treated with the strictest confidence. Please allow up to 1 hour for this stage.
Applications should be submitted via the advertising platform including your CV and covering letter. See attached role profile for recruitment timetable and further details about us/the role, including contact details for an informal chat, if required, before applying. Applicants are encouraged to ensure availability in line with the recruitment timetable in the attached job specification.
While IA recognises the value of AI technology in the current climate, IA reserves the right to ignore applications where we have reason to believe that they have been wholly produced using generative AI tools.
Please let us know if you require any additional support to attend or undertake an interview or if there is anything we should consider as part of the interview process
The client requests no contact from agencies or media sales.
Digital Communications & Engagement Manager
Are you driven by social justice and motivated by creating real, lasting change? Are you experienced in digital communications, able to create engaging content and mobilise campaigns? If so, we have a job for you.
We are looking for a Digital Communications and Engagement Manager to drive forward the Disabled Children's Partnership's digital presence, supporter mobilisation, and stakeholder engagement. Reporting to the Campaign Director, this role is crucial in ensuring the Partnership’s campaigns are visible, engaging, and impactful.
Delivery of our campaign objectives depends on the contributions of our members and supporters. This role will be the central point of coordination of a complex programme of activity from multiple member organisations and teams. You will deliver excellent digital communications to members, provide support for all DCP meetings, and maintain accurate plans and calendars to track activity and report on progress.
This role is a fixed‑term position (30 hours per week, worked over 4 days) until June 2027. We’re open to discussing how these hours can best work for you. Some on‑call and out‑of‑hours working may be required.
At Mencap, we offer flexible and hybrid working. The role involves at least fortnightly in‑person meetings at the Contact office in London N1, with opportunities to also work from Mencap’s Head Office in London E1.
The Disabled Children’s Partnership (DCP) is a major coalition of 130+ organisations united by a common vision: improved health, education and social care for disabled children, young people, and their families. Together we campaign to secure the policy change, public awareness, and political attention that disabled children deserve.
Our current focus is our high-profile Fight for Ordinary campaign. Together we are calling for reform of the SEND system, so that children with special educational needs or who are disabled can enjoy the ordinary things that other children take for granted, like having a nursery, school or college place, being safe in school, making friends, and taking part in activities in and beyond school.
What you'll do
- Design, implement, and manage an “always-on” social media plan to grow and engage DCP’s online audience, through our own channels and those of members
- Lead the development and delivery of digital mobilisation strategies and create compelling digital content (posts, graphics, short videos) aligned to campaign goals and organisational priorities.
- Plan and deliver supporter journeys, email campaigns, calls-to-action designed to build momentum and influence decision-makers, and manage the campaigner database
- Maintain strong relationships with member organisations, delivering regular communication, including newsletters, updates and briefings.
- Plan and support the organisation of DCP meetings, including the CEOs group, steering group, policy, comms, campaigns, and public affairs sub-groups, and all-member meetings.
What you'll bring:
- Demonstrable experience in digital communications and social media management in a campaigning context.
- Experience of online campaign mobilisation.
- Ability to create engaging, accessible digital content across multiple channels.
- Experience using email marketing tools, CRM systems, and supporter databases.
- Strong organisational and coordination skills, with experience supporting meetings or projects.
- Clear understanding of data protection regulations and safe data handling.
- Excellent written and verbal communication skills.
- Ability to work flexibly, manage multiple priorities, and meet deadlines.
- Commitment to the values of inclusion, accessibility, and championing the rights of disabled children and their families.
If you are passionate about creating meaningful, lasting change for disabled children, young people and their families, we want to hear from you! Apply now with an updated CV. Applications close on Sunday 15th March. Interviews will be held week commencing 23rd of March.
Benefits
Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.
Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.
For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!
About Mencap
Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.
We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.
At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.
Belonging at Mencap is for everyone, every day, everywhere.
- Everyone is expected to treat people well and make Mencap an inclusive organisation.
- Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes
- Everywhere people will feel respected, valued, and safe to be themselves.
We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies.
We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.
About the role
The Marketing Manager will drive high-impact, revenue-focused marketing that grows awareness, engagement and income across our commercial services, membership and campaigns.
This role will lead performance across paid, owned and earned channels, using data and insight to optimise results, increase leads and strengthen retention.
Working collaboratively with internal and external partners, you’ll deliver strategic, user-centred campaigns that maximise budgets, uphold brand standards and achieve measurable growth.
Key responsibilities
- Designing and implementing a revenue-focused marketing plan
- Creating measurable campaigns and outcomes
- Imbedding best practice and upholding the brand, creative and tone of voice
- Line management – supporting and coaching a small team.
This is a leadership opportunity for a commercially minded marketer who thrives on performance, collaboration and measurable growth. You’ll shape strategy, empower a talented team and play a pivotal role in driving sustainable income and engagement for NCVO.
Your background
- Proven experience delivering revenue-focused, performance-driven marketing campaigns that generate measurable growth.
- Strong expertise across paid, owned and earned channels, using data and insight to optimise results.
- Demonstrated ability to design and implement strategic marketing plans aligned to commercial objectives and brand standards.
- Experience leading and developing a small team, while managing budgets and collaborating effectively with stakeholders.
- Experience upholding and developing brand standards, creative quality and tone of voice.
- Strong stakeholder management skills, with experience collaborating across internal teams and external partners.
This is a great opportunity at NCVO at an exciting time, with the opportunity to shape strategy, drive sustainable income and lead high-impact campaigns that make a real difference.
About the team
The Marketing and Content team has evolved to include digital content, drives brand visibility, strategic messaging, and audience engagement. Through creative storytelling, innovative campaigns and cross-channel marketing, we deliver impactful campaigns that support engagement and income generation.
We may close applications early if we receive a high volume of interest, so apply as soon as you can.
Why join us
With members at the heart of everything we do, we champion the charities and volunteers who make a daily difference to our communities across England. Join us and help us make communities stronger and support us making a bigger difference!
Some of NCVO’s great benefits include:
- 25 days’ annual leave (pro-rata for part-time staff), increasing based on years of service
- five days’ volunteering leave (pro rata for part-time staff)
- enhanced pay for maternity/adoption leave
- generous employer pension contribution of up to 8.5% of salary.
Find out more about the benefits of working at NCVO.
Title: Marketing and Communications Officer
Reporting To:
Senior Marketing & Partnerships Manager
Location: Hybrid, working from home and our office based in West London
Salary: £26,500 per annum.
We aim to be transparent about remuneration at MHI. As a charitable organisation, salaries for this role are predetermined and not negotiable. Please consider the advertised salary before applying.
Hours of Work: 40 hours per week, inclusive of a daily 1 hour paid lunch break
Contract: Permanent
Benefits:
- 25 days annual leave per year, plus public holidays;
- Company electronic devices;
- Enhanced salary sacrifice pension scheme;
- Private health insurance after completion of probation;
- Eligibility for a Blue Light discount card
Closing Date: 11th March 2026. We will be interviewing on a rolling basis and reserve the right to close the job advert early if we receive a high number of applicants. Depending on the level of interest for this role, we are hoping to hold interviews during the week of the 16th March.
Job Purpose
Mental Health Innovations (MHI) is a digital charity supporting the mental health of people around the UK. We combine data insights, clinical expertise and digital innovation to make free, accessible support available whenever it is needed. Through our services, Shout and The Mix, we provide support at every stage, from early intervention through to crisis support.
The Marketing and Communications Officer plays a central role in delivering public fundraising campaigns, supporter stewardship and partner marketing support across MHI, Shout and The Mix. Sitting within the Communications and Marketing Team and reporting to the Senior Marketing and Partnerships Manager, the role drives fundraising communications and events, while supporting commissioned and NHS partners with high-quality content, toolkits and marketing guidance.
Working closely with the Income and Partnerships teams, the postholder helps drive income growth, strengthen supporter and partner relationships, and bring our impact to life through clear, compelling storytelling and well-executed campaign activation across digital channels.
Key Responsibilities
- Lead on marketing and communications activity to support public fundraising, including events and individual giving campaigns, working closely with the Income Team to drive participation and income.
- Own fundraiser and supporter stewardship communications, developing journeys and touchpoints that recognise, motivate and retain supporters through high quality content and storytelling.
- Plan and deliver fundraising campaign content and activations across digital channels, including email, social media and website, ensuring alignment with wider organisational campaigns and awareness moments.
- Support NHS, ICB and commissioned partners with marketing toolkits, campaign guidance and branded assets to promote commissioned services effectively.
- Develop partner marketing toolkits and guidance documents, ensuring consistency of brand, tone of voice and messaging across external partner communications.
- Attend partner meetings where required, supporting relationship management through clear follow ups, content support and administration.
- Lead on the development and delivery of newsletters for MHI and Shout, managing content planning, copywriting, build and performance tracking.
- Produce case studies and impact stories for the Shout, The Mix and MHI websites, working with service, clinical and data teams to bring lived experience and service impact to life.
- Support ambassador recruitment and outreach activity, helping to identify, engage and onboard talent who can amplify fundraising campaigns and organisational awareness.
- Work closely with the Income Team to respond to keyword partner requests, developing tailored marketing content and assets to support fundraising partnerships.
- Provide marketing and communications support for events as required, including promotional content, on the day materials and post event stewardship communications.
- Manage Pleo receipt administration and finance tracking for marketing and fundraising activity, ensuring accurate and timely processing.
- Support wider campaign and organisational communications activity as required, contributing to integrated marketing delivery across MHI, Shout and The Mix.
Person Specification
Essential
- Experience supporting fundraising, campaigns or supporter communications within a charity or mission led organisation.
- Experience developing marketing content across digital channels including email, social media and web.
- Strong copywriting and storytelling skills, with the ability to tailor tone for different audiences including supporters, partners and young people.
- Experience creating stewardship journeys or supporter communications.
- Highly organised with the ability to manage multiple projects and stakeholder relationships.
- Strong interpersonal skills and confidence working with partners and external stakeholders.
- Excellent written and verbal communication skills with high attention to detail.
- Ability to work collaboratively within a team and build effective working relationships.
- Ability to handle sensitive information appropriately and confidentially.
Desirable
- Experience working in public fundraising or individual giving.
- Experience supporting NHS, public sector or commissioned partnerships.
- Knowledge of mental health services or the charity sector.
- Experience using email marketing and CMS platforms.
- Experience developing marketing toolkits and partner guidance materials.
- Experience using Adobe creative suite.
This role is subject to eligibility to work in the UK, plus satisfactory background and reference checks.
We understand that AI is increasingly part of everyday life, and you might choose to use it when putting together your application. While AI can be a helpful tool, we ask that anything you submit reflects your own skills, experiences, and perspective. We value authenticity and integrity, and we want to see what you uniquely bring to our team and why our mission resonates with you personally.
The client requests no contact from agencies or media sales.
