Engagement systems manager jobs

About the Role

Are you a visionary thinker who doesn't just follow trends, but sets them?

The Programme Development Team (PDT) is seeking a high-energy, proactive self-starter and thought leader to step into our New Business Development and Programme Delivery Lead position for maternity cover. This is a high-impact, senior role designed for an individual who thrives on leading strategic work packages.

This is an exciting and varied opportunity to play a central role in developing and piloting innovative financing programmes.

Key Responsibilities

• Lead the development and piloting of innovative financing programmes.
• Oversee the development and delivery of a portfolio of complex institutionally funded programmes.
• Develop, enhance, and manage grant and project management systems and processes.
• Conduct donor intelligence gathering and trend mapping to identify funding opportunities and inform strategy.
• Provide expert guidance and support on Project Design & Management to country teams.
• Champion a culture of learning and continuous improvement across programme development and management practices.
• Lead, coordinate, and write high-quality funding proposals, particularly complex multi-country and consortium bids.
• Provide hands on surge support for programme design, proposal development, and fundraising efforts as required.
• Support programme inception and start-up activities to ensure successful implementation.

About You

You will be a senior programme development professional with strong experience in project design, grant management, and institutional fundraising. You will be comfortable leading complex proposal processes, supporting global teams, and driving continuous improvement across programme management practices. Think you're a good fit for this role? We'd love to hear from you!

Hybrid Working: In the UK this role is eligible for hybrid working and you will be required to work from the Teddington Tearfund office and from your home by agreement with the line manager.

Contract details: This is a full time, fixed term,  6/7 months maternity cover contract.

All applicants must be fully committed to Tearfund's Christian beliefs.

The recruitment process will include specific checks related to safeguarding. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.

Home based with regular travel across Birmingham and wider West Midlands

Are you passionate about supporting children and young people affected by violence, exploitation and harm? Do you have the ability to build trusted relationships with young people during some of the most challenging moments in their lives?

If so, St Giles Trust is looking for a A&E and Custody Mentor to join a newly established community team supporting children and young people aged 11–25 who are at risk of, involved in, or affected by serious youth violence across the West Midlands.

About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need.  Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.

About the service

This new community-based service will provide intensive support to children and young people aged 11–25 who are at risk of, involved in, or affected by serious youth violence.

Working closely with Police, NHS and safeguarding partners, the service will support young people who present at hospital with violence-related injuries, have been arrested or identified as being involved in serious youth violence, or who are vulnerable to exploitation, re-injury or further offending.

The service aims to intervene at critical moments, using trauma-informed approaches to improve safety, reduce risk and help young people access positive opportunities and support.

About this key role
As an A&E and Custody Mentor, you will provide intensive one-to-one mentoring and support to up to 40-50 children and young people annually who are affected by criminality, exploitation, gang involvement, or the justice system, improving their safety, wellbeing and life outcomes.

You will respond quickly to referrals, often following a hospital admission, arrest or safeguarding concern, using these critical moments as opportunities to begin meaningful engagement and support. You will build trusted relationships with children and young people and their families, helping them to increase their safety, develop resilience and make positive changes that reduce the risk of future harm.

You will also undertake in-reach work within hospital settings, including A&E departments, as well as community outreach across Birmingham and the wider West Midlands.

What we are looking for

• Experience of working with children and young people affected by exploitation, gang involvement, county lines, serious youth violence or related vulnerabilities.
• Experience building positive relationships with women and young girls and their families and supporting them to achieve positive outcomes.
• Experience of community-based outreach and engaging vulnerable young people in a range of settings.
• Knowledge of trauma-informed practice and its application when working with high-risk young people.
• Knowledge of the issues facing this client group, such as gangs, knife crime, social exclusion and isolation, child criminal exploitation, adverse childhood experiences and trauma.
• Understanding of risk assessment and risk management processes.

For this role, we are actively seeking applicants with personal lived experience similar to those of the target client group. An Enhanced Adult and Child Workforce with Child Barred List DBS check is required for this role.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.

We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

Closing date: 13th July 2026 at 9am

We are looking for a proactive and creative Marketing and Events Officer to join our award-winning charity. This is a varied and hands-on role suited to a marketing professional looking to progress their career in a dynamic organisation. Working across the charity and with our core operations, Outside the Box and Carers and Companions, you will deliver our day-to-day marketing activities. Creating and delivering compelling marketing, engaging content and creative communications as well as supporting a wide range of events, you will be a confident communicator, with a keen eye for design, strong writing and design skills and be highly organised, able to manage multiple projects across a range of areas. Great attention to detail and a passion for our work are essential!

Closing date – Tuesday 28th July 2026

Role Overview:
The Talent Set are delighted to partner with our client on a fantastic Challenge Events Officer role. The successful candidate will oversee and deliver a dynamic portfolio of challenge events, ensuring exceptional participant experiences while supporting income generation and long-term supporter engagement.

Key Responsibilities:

• Plan, coordinate, and deliver a range of UK and international challenge events in line with organisational objectives.
• Manage logistics, timelines, suppliers, and participant communication to ensure smooth event execution.
• Collaborate with external partners and providers to enhance event delivery and safety standards.
• Support risk management, health and safety, and compliance processes across all challenge activities.
• Engage and motivate participants through targeted communication and resource provision to maximise fundraising outcomes.
• Recruit participants via community outreach, digital channels, and fundraising initiatives.
• Work closely with fundraising teams to identify potential participants and support their engagement and retention.
• Contribute to marketing efforts, including promotional content and digital campaigns, to drive event participation.
• Maintain accurate records of participant data, fundraising achievements, and engagement in the CRM system.
• Provide regular updates, reports, and insights on event performance and supporter activity to relevant stakeholders.
• Support the Challenge Events Committee by implementing plans, preparing reports, and acting as a link between the committee and wider teams.
• Represent the organisation externally at networking events, community activities, and sector forums.
• Ensure all activity complies with relevant regulations, data protection, and organisational policies.

Person Specification:

• Proven experience delivering challenge or fundraising events, such as marathons or similar activities.
• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• Excellent communication and relationship-building abilities.
• Ability to motivate and support participants to achieve their fundraising goals.
• Knowledge of health & safety procedures, risk management, and compliance in event settings.
• Familiarity with CRM and data management systems.
• Ability to work collaboratively as part of a team and independently when required.
• Flexibility to work outside standard hours for events and related activities.
• Commitment to high standards of supporter care, confidentiality, and organisational values.

What’s on Offer:

• Salary: £30,000 - £33,000
• Location: Hybrid – 3 days per week in North London
• Contract: Permanent

How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity:
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Job Title: Development Officer

Reports to: Senior Development Manager

Location: Contracted to Breaking Barrier’ office in London, Birmingham or Manchester, with some expectation of travel 

Terms: 5 days per week (37.5 hours) but open to part-time (minimum 30 hours) and flexible working arrangements

Contract: Permanent

Salary:   £28,000 - £33,500 (Depending on the location and experience)

Purpose of the Role

The fundraising team at Breaking Barriers generates income from a range of sources: trusts and foundations, statutory and lottery, corporate and major donors. We sit within the wider Income and Engagement Directorate, alongside communications and public fundraising, and work closely together to drive income and engagement from funders, partners and supporters who share our vision that every refugee can access meaningful employment and build a new life. 

The Development Officer manages our portfolio of small trusts and foundations (grants up to £10,000), securing income and developing relationships from existing donors and new prospects. The role involves writing compelling funding proposals, delivering effective stewardship, and meeting all reporting requirements to a high standard.

Alongside portfolio management, the post-holder co-ordinates our fundraising events programme, ensuring both online and in-person events deepen engagement with our cause. The role also provides active support across fundraising appeals and the statutory, lottery and major donor income streams, including prospect research. The post-holder will also contribute to the operational efficiency of the fundraising team through effective administration.

This is a varied, fast-paced role that will suit someone with strong writing skills, attention to detail and a genuine commitment to our mission. It offers real scope to develop knowledge and skills across a wide range of fundraising disciplines within a supportive and ambitious team.

Key Responsibilities

1. Income generation (60%)

· Manage and develop a portfolio of trusts and foundations awarding grants of up to £10,000, delivering tailored stewardship and relationship management across both warm relationships and cold prospects.

· Plan, write and submit compelling funding applications based on a clear understanding of Breaking Barriers' programmes, funding needs and funder requirements.

· Manage all reporting requirements within your portfolio, ensuring reports are completed accurately and to deadline.

· Undertake research to identify new prospects, gathering relevant background information including funding interests, grant levels and connection points with Breaking Barriers.

· Ensure all income and pipeline activity is accurately recorded and kept up to date in Salesforce.

· Act as the philanthropy lead for the Big Give Challenge Appeal.

2. Fundraising Events and Stewardship (20%)

· Co-ordinate Breaking Barriers' fundraising events programme, working across the fundraising team and wider Income and Engagement Directorate to shape a calendar that inspires and engages funders, supporters and senior volunteers.

· Manage event logistics including venue sourcing, guest list coordination, on-the-day support and follow-up.

· Lead on the development of stewardship materials for philanthropy audiences, including impact updates, newsletters and event collateral.

3. Prospect Research and Fundraising Administration (15%)

· Carry out prospect research to support the major gifts, statutory and lottery fundraising pipelines, producing clear, well-structured briefings for senior colleagues.

· Build and maintain funder profiles, recording prospect activity, research findings and pipeline information accurately in Salesforce.

· Support colleagues in the finance team with gift administration and thanking processes.

· Contribute to the directorate's approach to data quality and CRM best practice.

4. Other Responsibilities (5%)

· Participate in cross-team projects to build a thorough understanding of Breaking Barriers' work and wider activities.

· Undertake any other duties that may reasonably be required within the scope of this role.

· Demonstrate Breaking Barriers' values of being welcoming, collaborative, mission-led and entrepreneurial.

Person Specification
Essential

· Demonstrable knowledge of and/or interest in the refugee or employment sectors.

· Experience of writing compelling funding proposals or other relevant persuasive content for different audiences.

· Understanding of the principles of trusts and foundations fundraising, whether through direct experience or study.

· Strong research and analytical skills, with the ability to synthesise information and present it clearly.

· Excellent organisational and planning skills, with the ability to manage multiple priorities and deadlines in a fast-paced environment.

· Strong attention to detail.

· Proactive and self-motivated, with the ability to take initiative and problem-solve.

· Able to build effective working relationships with colleagues at all levels.

· Confident using Microsoft Office and comfortable learning new systems.

 Desirable

· Experience of trusts and foundations fundraising in the charity sector.

· Familiarity with major donor, statutory or lottery fundraising.

· Experience using Salesforce or another fundraising CRM.

· Knowledge of GDPR and data protection principles as they apply to fundraising.

Other considerations:

· Breaking Barriers is committed to protecting an adult’s right to live in safety, free from abuse and neglect and for their views, wishes and beliefs to be fully taken into account when deciding action. 

· We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. 

· Breaking Barriers particularly welcomes applicants with experience of seeking asylum and/or a refugee background. 

As a member of the Disability Confident Scheme, we are committed to offering an accessible recruitment process and guarantee an interview to all applicants with a disability who meet the minimum criteria for the role. 

Harris Hill is delighted to be partnering with Age UK Oxfordshire, supporting their search for an interim Head of Income Growth.

This 6 month contract will cover a permanent recruitment period, working hybrid based with 3 days per month in Abingdon. 

Working closely with the CEO to ensure the charity’s ambitions, as described in the Strategy to 2030 and the 2026–27 Plan on a Page are delivered, the role holder will proactively lead integrated fundraising, marketing, and communications work. The role is pivotal in aligning planning and tactical decisions to build a sustainable income engine, strengthening the charity’s profile, performance, and impact at scale.

Role Description
1. Income strategy and delivery
Lead the development and delivery of a clear, evidence-based income growth strategy, diversifying and growing income streams to deliver the charity’s agreed income ambitions and reduce reliance on any single source.
2. Integrated fundraising, marketing, and communications
Hold full accountability for all fundraising, marketing and communications activity, ensuring strategy, brand, propositions, campaigns, and channels are integrated, coherent and focused on measurable impact.
3. Supporter growth and engagement
Grow and deepen relationships with supporters, including donors, volunteers, ambassadors and advocates, increasing participation, loyalty, and lifetime value in line with our strategic ambitions.
4. Insight, data, and performance discipline
Use insight, data, and performance management to inform decision-making, strengthen propositions, improve return on investment, and give the CEO and Board a clear grip on income and engagement performance.
5. Leadership, culture, and capability
Lead and line-manage all fundraising, marketing and communications staff, setting clear priorities, expectations and accountability, and building a confident, high-performing culture aligned with the organisation’s values and Principles.
6. Organisational leadership and profile-raising
Act as the organisation’s most senior income and external-engagement leader, working closely with the CEO and trustees to raise the charity’s profile, influence,
and credibility, contributing actively to collective leadership and strategic delivery. 

Experience
Substantial senior-level experience across most areas of income generation, including at least two from:
• voluntary income (e.g. trusts & foundations, legacies, individuals, community)
• marketing and communications
• supporter or audience growth and engagement
• digital fundraising or campaigns
• brand, proposition, or programme development

Proven experience of successfully leading multi-disciplinary teams and managing people, including line management and leadership through influence/matrix working to deliver shared outcomes.

Experience demonstrating a strong understanding of integrated income and
engagement models, with proficiency in leading fundraising, marketing, and communications as a joined-up system rather than discrete functions.
A proven record of developing and implementing income or growth strategy aligned to organisational purpose, values and long-term direction, including delivering measurable results or step-change improvement.

The client is actively recruiting, so will interview on an ongoing basis, so please apply as soon as you can, to avoid any disappointments. A full JD can be supplied upon application.

The Role

As  Outreach & Communications Officer, you will act as a key first point of contact for prospective students, managing high volumes of enquiries across email, phone, and SMS while delivering a professional and supportive experience. You will take ownership of reviewing applicant data and documentation to assess eligibility and ensure fair and equitable access to SEO London programmes.

Working with the organisation’s CRM system (Salesforce), you will be responsible for maintaining high-quality data, tracking student journeys, and supporting informed admissions decision-making. The role requires sound judgement, particularly when handling complex or borderline cases, and a proactive approach to improving processes, systems, and student communications.

In addition to frontline admissions support, you will play a critical role in strengthening student conversion and engagement, using data insights to inform outreach strategies and contribute to continuous improvement across recruitment and communications activity.

Admissions and Communications

• Act as a point of contact for prospective students, delivering timely, accurate and supportive responses across email, phone, and SMS.
• Provide guidance throughout the application journey, ensuring an inclusive and high-quality candidate experience.
• Manage and prioritise a high volume of enquiries, demonstrating strong judgement and professionalism.
• Review applications, supporting evidence, and student data to assess eligibility for programmes.
• Take ownership of more complex or borderline cases, applying policy and judgement to reach fair outcomes.
•  Escalate high-risk or sensitive cases where appropriate, contributing to consistent decision-making standards.
• Streamline admissions workflows from data reviews.

CRM & Data Management

• Monitor and evaluate admissions data, including borderline cases and data cleaning, to support fair and accurate decision-making.  
• Ensure compliance by following safeguarding, equality, and data protection policies during the admissions process. 
• Maintain accurate and up-to-date applicant records within the CRM system, ensuring data integrity at all times.
• Track student interactions and progression through the admissions pipeline, supporting reporting and forecasting.
• Identify data gaps or inefficiencies and implement improvements to systems and processes.

Conversion, Outreach and Insights

• Deliver sessions (online/in-person presentations) and attend communications and outreach events.
• Manage targeted SMS and call campaigns and communicate strategies to improve student recruitment from applicants.
• Work with programme teams to help them understand viable leads to allocate places through our admissions lists. 
• Maintain accurate contact lists and track engagement to inform future outreach and marketing strategies.
• Review and monitor conversions through our customer relationship management (CRM) platform.
• Support student recruitment and conversion through targeted communications and follow-ups.
• Use data and engagement insights to inform outreach strategies and improve conversion rates.
• Collaborate with wider teams to ensure leads are effectively managed and places allocated appropriately

Person Specification

Skills and Experience

· Familiarity with analytics tools or analysis to assess and improve delivery.

· Strong project management skills with a focus on execution and delivery.

· Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and Canva.

· Experience using communication management and email marketing platforms (e.g. Mailchimp or Webex).

Desirable Skills and Knowledge

· Experience with Salesforce CRM.

· Experience with data analysis and visualisation.

· Understanding of the UK education landscape and student outreach.

· Good knowledge of diversity, equity and inclusion principles and their application in communications.

Behaviours

· Positive and initiative-taking self-starter.

· Team player with a proactive attitude 

· Creative thinker with the ability to generate engaging ideas.

· Strong written and verbal communication skills.

· Highly organised with the ability to manage multiple tasks and priorities.

· Flexible and collaborative, working effectively across teams and with stakeholders.

· Commitment to applying DEI knowledge to foster an inclusive organisational culture.

Required Qualifications

· Bachelor’s degree (any discipline) or equivalent experience.

· Native-level fluency in English.

What we offer?

· Annual Leave: 28 days + Bank Holidays.

· Enhanced Family Friendly Policy.

· Flexible working (2 days in the office) and a lovely office space by Borough Station.

· Benefits:

o Employee Assistance Programme

o And more…

Timeline:

Closing date for applications: 15th July 
First and Second interview:  TBC

If you are interested in this opportunity, please apply as soon as possible.  We are reviewing applications on a rolling basis.

We are seeking a CPD & Partnerships Coordinator to support the development and delivery of CPD programmes and develop relationships with partners across healthcare, education, and community sectors.

• Coordinate CPD courses and short programmes from planning to delivery
• Support development of new CPD aligned to professional need
• Build relationships with NHS, education, and sector partners
• Support externally funded and partnership programmes
• Manage programme logistics, systems, and reporting
• Assist with budgeting, marketing, and outreach activity

About Us

Learning with Parents supports all families to have positive learning interactions together. We drive inclusive parental engagement by partnering with schools and leading the sector through learning what works.

By partnering with primary schools, we support thousands of families across the UK to enjoy learning together at home. Our child-led videos and hands-on family activities replace traditional homework. Through behavioural insight research, innovative technology and teacher training we ensure that as many families as possible are supported effectively.

We are working to improve parental engagement across the sector, by producing evidence of parents’ impact and generating insights into how schools can best support them. Learnings are disseminated through the Parental Engagement Forum and amplified through the Fair Education Alliance.

About the Role

The Operations Coordinator will play a key role across the charity, supporting the smooth running of Learning with Parents’ core functions during a period of growth and enabling the team to effectively deliver our programmes and achieve impact for disadvantaged families. 

In particular, they will assist the Operations team with HR and recruitment processes, providing additional administrative capacity and supporting our finance functions. They will also provide essential administrative support for the Schools team, including supporting with responding parent and teacher queries, maintaining CRM systems and issuing invoices. 

Core areas of responsibility

Financial Systems

• Support with accounting and financial systems, including: monthly reconciliations; paying expenses and invoices; and procurement. 

HR Support

• Support with the recruitment process for staff, interns, work experience and trustees including advertising roles, supporting logistics for interviews, carrying out DBS checks, collecting references and sending unsuccessful applicants feedback.
• Support with HR record keeping, including staff training refreshers, keeping employee details up to date, policy refreshers etc. 
• Support with the onboarding of new staff, including procuring necessary office equipment, setting up new members of staff on platforms and scheduling meetings as necessary.
• Support with the logistics for the annual staff away days and organise termly staff socials. 
• Support the intern and work experience recruitment and support processes.

Programme Support

• Update the schools database and organisations database with the relevant programme information
• Support the Schools Team to deliver timely support for both schools and parents using our programmes through our help desk system, Hubspot 
• Support with the invoicing and contracts for school partners, including supporting the Schools Team with ensuring school invoices are paid
• Provide logistics support with ordering and sending out teddies to schools for Ready teddy
• Support Curriculum team with subtitling videos
• Support Curriculum team with travel logistics from filming 
• Support with any programme admin as directed by the school team.

Administrative Support

• Provide diary management support for the CEO and trustees
• Book travel for staff and external meeting spaces as required.
• Support with trustee meetings and external meetings, including organising travel, booking meeting rooms, organising lunch, minuting meetings.
• Manage all non-school related enquiries coming into the general Learning with Parents inbox and assist with responding to enquiries on HubSpot, as required.
• General administrative support as required.

Office Management

• Ensure office and kitchen resources are replenished as required i.e. printing paper, stationery, tea, coffee. 
• Ensure the office and kitchen are kept clean and tidy. 
• Ensure office equipment and furniture is in good working order and organise repairs and replacements as required.

About You

A successful Operations Coordinator will be eager to work in a small team, have a can-do attitude, and be keen to get stuck in to support the charity’s growth and impact. 

Our ideal candidate would also be able to provide examples of when they have used the following skills and experience: 

• Good organisational skills and ability to prioritise effectively
• Good attention to detail
• Excellent communication skills, verbally and in writing
• Ability to work well as a team and with a range of different stakeholders
• Keen to learn and develop new skills
• A desire to champion and uphold our organisation’s vision, mission and values.

Our ideal candidate might also be able to provide examples of when they have used some of the following skills and experience, although these are not essential: 

• An understanding of education inequality in the UK
• Lived experience of some of the barriers that families from disadvantaged communities face in engaging with children’s learning 
• Experience working within the UK education system, either in schools or in other organisations working in the space such as charities or suppliers
• Experience in (an) administrative role(s)
• Experience of book-keeping or support with other financial functions.

Our values

Our Learning with Parents values are key to how we work and inform our strategy, programme, and how we collaborate.

Ambition - We strive do more for the families, schools and organisations we work with

Collaboration - We value the voices of others and achieve more by working together

Exploration - We are curious and seek evidence to inform our work

Innovation - We test, learn, adapt and embrace failure in our pursuit of progress

Integrity - We act responsibly and honestly, and default to transparency

Supportive environment - We work to create an environment which supports growth, belonging and wellbeing for everyone

Apply directly on our website

Main Duties & Responsibilities

Volunteer Recruitment & Onboarding

• Lead end-to-end recruitment and onboarding of volunteers across all Hospice roles, including clinical, wellbeing, family support, retail, fundraising, finance, facilities and administrative roles.
• Deliver a high-quality, seamless onboarding experience for volunteer applicants.
• Co-deliver monthly Introduction to Volunteering sessions, including follow-up engagement.
• Maintain effective recruitment pipelines to meet service needs.
• Support with recruitment campaigns for high priority volunteering roles.

Compliance & Governance

• Oversee volunteer compliance, ensuring volunteers, where required:
  • Have satisfactory references
  • Are DBS-checked
  • Complete and refresh mandatory training, including face-to-face safeguarding and relevant onboarding training via departments
• Maintain accurate compliance records within CRM systems.
• Monitor and report on DBS and safeguarding renewals, liaising with volunteers, team leaders and the education team.
• Ensure adherence to Hospice policies, legal requirements and best practice

Volunteer Operations & Service Delivery

• Provide front line guidance and advice on volunteer involvement and best practice to volunteer involving teams.
• Work with education team to co-facilitate Hospice Connections training sessions where required.
• Build strong cross-departmental relationships to align volunteering with organisational priorities.
• Demonstrate a thorough understanding of the volunteer lifecycle and provide guidance and support to managers in planning volunteer requirements, recruitment, onboarding, induction, training, ongoing supervision, recognition, development, issue resolution, and volunteer exit processes.
• Part of the People Team office cover answering telephone, email and in person queries or directing the enquiry to the right place to be resolved. This includes monitoring the volunteering and volunteer reference and volunteer rota inboxes.
• Arrange regular meetings with Hospice volunteer managers to:
  • Review volunteer pipelines and activity
  • Analyse data and service needs
  • Identify opportunities for collaboration and service improvement
• Be a main point of contact for volunteers in key operational roles (e.g. IPU Kitchen, Meet & Greet), including recruitment, onboarding, supervision, and ongoing support

• Organise IPU volunteer rota planning and management (forward planning and weekly), ensuring adequate cover and resolving last-minute gaps, arranging shadow shifts and organising mentor allocation.
• Manage and organise tasks for admin volunteers within the Voluntary Services team.

Volunteer Engagement & Experience

• Support with the planning and delivery of an annual programme of volunteer engagement events (e.g. Sunday lunches, feedback forums, seasonal events): Coordinate event logistics including communications, RSVPs, venues, catering and health & safety.
• Actively gather, review and respond to volunteer feedback to continuously improve the volunteer experience.
• Coordinate and support volunteer communications across the organisation, including the production and distribution of the monthly volunteer bulletin and volunteer updates.
• Foster a positive, inclusive and motivating environment for volunteers.

Data, Systems & Continuous Improvement

• Maintain high standards of data accuracy across volunteer systems and records.
• Use data insights to inform planning and improve service delivery.
• Identify and suggest improvements to volunteer processes, including onboarding and rota systems.

General Responsibilities

• Represent the Hospice and uphold its values and reputation at all times.
• Support organisational income generation activities where appropriate.
• Identify and engage in continuous professional development opportunities, sharing learning with colleagues.
• Contribute to ongoing service improvement across volunteering and wider Hospice operations.

Qualifications, Skills, Experience, Knowledge & Approach

Essential

• Demonstrable experience in volunteer coordination or management
• Experience overseeing compliance processes (e.g. DBS, safeguarding, governance)
• Experience managing rotas, logistics or service delivery functions
• Demonstrated experience coordinating volunteer recruitment and onboarding processes
• A strong understanding of volunteer management best practice, including relevant legislation, policies, compliance requirements, safeguarding, DBS processes, and governance.
• Awareness of developments within the voluntary sector and hospice volunteering to ensure organisational practices remain current, effective, and compliant.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and database management
• Strong analytical, planning, and organisational skills
• Excellent verbal and written communication, diplomacy, and problem-solving ability
• Ability to manage competing priorities and work independently in a fast-paced environment
• Proven stakeholder management and relationship-building skills
• Proven ability to meet recruitment targets across multiple service areas

Desirable

• Experience in healthcare, hospice or charity sector
• Experience facilitating training or group sessions
• Knowledge of EDI principles and inclusive volunteering practices

· Proven experience of working in diverse communities

Communication

· Excellent customer care skills – understands importance of good customer engagement & able to build strong working relationships 

• Good team player who is willing to support others/learn new skills 
• Able to communicate sensitively and understand boundaries of working with volunteers
• Excellent verbal, written, and digital communication skills
• Compassionate, emotionally intelligent, and able to communicate sensitively
• Confident and persuasive communicator, able to represent Voluntary Services in meetings and in conversations with Heads of Services
• Strong interpersonal skills to build collaborative relationships across teams

Decision Making

· Maintain confidentiality at all times 

· Proactive, solutions-focused, and accountable for outcomes

· Strong attention to detail and ability to drive multiple projects concurrently.

• Confident decision-maker with sound judgement

Mental & Physical Considerations, working conditions and environment

· Commitment to the aims, ethos and values of the Hospice

· Keen to develop self within role

· Ability to prioritise in the best interests of the organisation as a whole

· Willing and able to work as part of a team and independently using own initiative 

· Skilled in managing competing demands and expectations 

· Work with pace and accuracy 

· Ability to manage various tasks in a timely manner 

· Self-motivated and able to fulfil the job role with minimal supervision 

· Task driven – able to see processes through to competition 

· Ability to concentrate for sustained periods of time 

· Confident under pressure 

Health & Safety

· Understand and comply with all Health and Safety, Fire and Infection Control regulations

· Complete all mandatory training and ensure compliance of direct reports and contractors

Safeguarding

Act in a manner at all times to safeguard the interests of individual patients/clients and their  families and justify public trust and confidence in the Hospice of St Francis.

Safenet is part of the Calico Group, an innovative group of companies, working together collaboratively to have a greater impact than they could alone.  Our shared vision, flexible group structure, and expanding range of services help us adapt to the fast-changing environment and times in which we work.

Safenet are a well-established Domestic Abuse charity, working to reduce and eliminate domestic abuse and to deliver support services to survivors of domestic abuse across the Northwest of England. 

At SafeNet, we believe in empowering individuals to build safer, healthier futures. We're offering a unique opportunity to train towards a Level 4 Domestic and Sexual Abuse Practitioner qualification, paving the way for a fulfilling career in roles such as:

• Domestic Abuse Practitioner
• Children & Young People Domestic Abuse Practitioner
• Independent Domestic Violence Advisor (IDVA)
• Black and Minoritised Specialist Practitioner
• Outreach Community Practitioner
• Independent Sexual Violence Advisor (ISVA)

We invest in our people, ensuring you learn and grow with SafeNet. Join us and be part of a team dedicated to creating lasting change.

About Us.

SafeNet is an innovative, value-led charity empowering individuals to live free from domestic abuse through fair, inclusive, and compassionate support services. Every day, we assist those who reach out to us in leading safer, healthier lives. As part of The Calico Group, our shared purpose is to make a real difference in people's lives.

We are at the forefront of promoting safe, healthy relationships and the conditions for productive and positive futures. SafeNet delivers innovative and life-changing services to support over 500 victims and survivors each year across Burnley, Lancaster, Rochdale, Bury, Preston, Pendle, and Oldham.

The Opportunity

We are seeking passionate, caring individuals who are excellent team players and committed to providing high-quality, trauma-informed services for victims and survivors of domestic abuse.

As a Domestic Abuse Support Practitioner (Children and Young People) within SafeNet’s community team, you will:

• Build trusted, supportive relationships with children and young people, working both one-to-one and in group settings, ensuring they feel heard, safe and empowered.
• Provide a high-quality, proactive frontline service to children and young people affected by domestic abuse, supporting their emotional wellbeing and helping them feel safe.
• Work closely with parents or carers, promoting healthy relationships and supporting families to recover together.
• Assess risk and complete safety and support plans that are child-centred and inclusive.
• Ensure all support is trauma-informed, accessible, and inclusive to reflect the diverse needs of the community.

What We’re Looking For

We believe in recruiting for potential as well as experience. Our ideal candidate will have:

• Experience supporting and advocating for parents through Safeguarding/Child Protection processes and the Family Court System.
• The ability to work directly with children and young people, both individually and in group sessions, using creative and age-appropriate approaches to help them express themselves and recover from the impact of domestic abuse.
• A commitment to helping families rebuild relationships that may have been affected by abuse.
• Confidence in organising and facilitating structured activities for children aged 0–18, enabling learning, development, and fun in a safe environment.
• Experience of contributing to reports for Courts and Children’s Social Care conferences and meetings regarding the families you support.

What’s in It for You?

At The Calico Group, we value our people and offer a supportive, inclusive culture alongside fantastic benefits:

• Bravo Benefits – Exclusive discounts at popular high street brands including many retailers and restaurants.
• Westfield Health – Our company funded cash plan, with access to a Doctor 24/7 – for you and your dependents.
• Mental Health Support – Access emotional and mental well-being services through Spectrum.
• Cycle to Work Scheme – Save on commuting costs while staying active.
• Pension Options – with employer pension contributions.
• Life Assurance – Peace of mind for you and your loved ones.
• Financial Advice – Expert guidance to help manage your finances.
• Recognition Awards – Celebrate your achievements with our recognition programs.
• Meaningful learning and development programmes with regular focus on your individual growth.
• Gym Membership Discounts – Stay fit with local gym access.
• One Calico Events – Connect and unwind at our employee social gatherings.
• Paid Professional Fees – We’ll cover the cost of professional subscriptions so you can continue growing your career.

And much more! We also offer enhanced holidays, sickness, maternity, and paternity options, ensuring you feel supported when you need it most.

Senior Programme Officer (Temporary)
Location: Hybrid working, 2 days per week in London
Contract: 4-month temporary position
Rate: £22.74 per hour

Deliver programmes that shape the future of research careers

This is a unique opportunity for an experienced programme professional to contribute to high-impact mentoring and leadership initiatives that support researchers to thrive.
Joining a purpose-driven organisation, you will take a lead role in delivering structured programmes designed to widen participation, support career progression, and promote inclusive leadership across the research community.
If you bring strong programme delivery experience, confidence working with senior stakeholders, and a passion for supporting professional development, this role offers the chance to make a meaningful and visible impact.

About the role

You will be responsible for delivering mentoring and leadership programmes, ensuring a high-quality experience for participants and stakeholders.
This will include:

• Leading the coordination and delivery of mentoring and leadership programmes
• Organising and delivering workshops, training sessions and events, both online and in person
• Managing relationships with external consultants and facilitators
• Supporting participants through mentoring processes, including onboarding and engagement
• Using CRM systems to manage data, monitor programme uptake and produce reports
• Building and maintaining relationships with stakeholders across academic, research and professional communities
• Developing and producing programme materials, guidance and communications
• Supporting newsletters and website content updates
• Monitoring programme performance and contributing to evaluation and reporting
• Contributing to wider team priorities and organisational initiatives

About you

You will bring a strong track record of delivering programmes or initiatives within a structured, stakeholder-focused environment, alongside a genuine interest in research, higher education, or professional development.

This role is particularly suited to candidates with backgrounds in:

• Higher education, research organisations, charities, policy or not-for-profit sectors
• Programme or project delivery roles, particularly those involving training, events or career development initiatives
• Stakeholder engagement roles, working with academic, clinical or professional audiences

You are likely to succeed in this role if you:

• Have end-to-end experience delivering programmes, events or structured initiatives
• Are confident engaging with senior stakeholders, including academics, researchers or external partners
• Have experience using CRM systems (such as Salesforce) to manage data, track engagement and report on outcomes
• Are highly organised, with the ability to manage multiple priorities while maintaining attention to detail
• Have produced communications, reports or guidance materials for professional audiences
• Take a proactive approach to improving processes and participant experience
• Enjoy working collaboratively and are motivated by supporting the development of others

You will stand out if you:

• Have supported mentoring, leadership or EDI-focused programmes
• Have worked with external facilitators or consultants to deliver learning or development activity
• Have insight into the research or academic career landscape, including challenges faced by underrepresented groups

Why join?

This role offers the opportunity to contribute to meaningful, sector-leading work that supports researchers at critical stages of their careers.
You will be part of a collaborative and mission-led environment, where your work directly contributes to improving opportunity, representation, and progression across the research community.
Apply today!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Support Coordinator

This is an exciting opportunity to work with stroke survivors and their families to support them following stroke.

We’re looking for an innovative, passionate and professional individual with excellent communication and organisational skills to join our Stroke Recovery Service based in the North Lincolnshire area.

Position: 000014 Stroke Association Support Coordinator

Location: Home-based, North Lincolnshire. However, extensive travel across the region will be required as part of this role (this will include regular home visits, and may include team meetings or other work-related meetings)

Hours: Part-time, 21 hours per week

Salary: Circa £17,000 per annum (FTE circa £28,300 per annum)

Contract: Our services are contracted, we currently have funding until 31 March 2028. 

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Health Cash Plan, flexible working opportunities available.

 

Closing Date: 12 July 2026

Interview Date: 21 and 22 July 2026. Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

The service aims to identify and address the needs of stroke survivors and carers across the stroke pathway, by providing a range of innovative support solutions, supporting them to meet their desired outcomes.

Reporting to the Stroke Association Service Delivery Coach, the Stroke Association Support Coordinator will:

· Making introductory calls to stroke survivors and carers, identify their needs and their desired support pathway through the service.

· Delivering an effective service in line with our case management principles ensuring that confidential and accurate records are kept on our CRM database.

· Organise and deliver community engagement activities such as awareness events and service presentations to promote the service and raise awareness of stroke and its risk factors

· Provide personalised information, advice and support using a person-centred approach through a variety of contact methods including home visits.

· Working collaboratively with other professionals and organisations involved in the care of stroke survivors and carers to ensure the best possible support is provided throughout the stroke pathway.

About You

The post holder will have experience/background in:

· Providing person centred support.

· Working to improve outcomes for individuals/communities

· Using technology and IT systems to support your work and keep timely, accurate records.

· Working collaboratively with other professionals in a variety of settings.

· Deliverig presentations and organising local events

This role requires extensive travel across a large geographical locality to visit people at home and in community settings and also travel further afield for team and Locality meetings. Candidates must be able to demonstrate how they can meet this requirement of the role.

To fulfil the role you must be resident in the UK and have the right to work in the UK.

Applications

You will be asked to submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

If you are applying under the Disability Confident scheme, please indicate this in your supporting statement, and in the main body of your email when applying for the role.

You will be able to view the role profile when you apply.

Stroke Association

Finding strength through support

The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of our supporters and donors that we can provide vital support. 

Stroke Association is driven by our ambition to improve the lives of everyone affected by stroke. This means we’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by Our approach to solving inequity in stroke, we are prioritising listening to, and learning from, lived experience across our charity.

We are working to improve the representation of this lived experience at all levels within the Stroke Association and we are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how we work.

We are a Disability Confident employer, and we are making great progress focusing on flexible working, reasonable adjustments and access to work. Our charity has a variety of staff network groups and we're committed to continuously improving our diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service.

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

This is a brand-new opportunity to set and lead the vison for delivering an outstanding, insight-led and supporter focused experience. As Head of Supporter Experience, you will lead and shape significant change in how supporters engage, feel and connect with our work at the Motor Neurone Disease (MND) Association. At a transformative time for the MND Association, you will define and deliver the strategy that brings joined-up and sustainable supporter journeys to life and lead a team delivering excellence in supporter care.

You will bring strong experience in supporter or customer experience, a sharp analytical mindset and the ability to lead change at pace. As Head of Supporter Experience, you will turn insight into action, set clear direction and work collaboratively across teams to build journeys that are personalised, consistent and meaningful. Your work will directly influence supporter loyalty, growth, action and long-term income.

As the Head of Supporter Experience, you will ensure every interaction reflects our values and the impact our supporters make.

Key Responsibilities 

• Set and lead the vision for supporter experience across all touchpoints
• Champion supporter-first decision making across the MND Association
• Design and optimise end-to-end supporter journeys, including Supporter Care
• Establish clear experience standards for welcome, nurture and reactivation journeys
• Use insight, data and CRM to deliver personalised, multi-channel engagement
• Develop performance frameworks covering satisfaction, retention and loyalty
• Ensure compliance with data protection and sector standards
• Work across teams to deliver a consistent, joined-up supporter experience
• Lead and develop a team focused on supporter care and experience

About You 

• Significant experience in supporter or customer experience, fundraising or relationship management
• Proven delivery of experience strategies that improve engagement and retention
• Strong analytical skills, using insight to drive decisions
• Experience working with CRM systems and data-led approaches
• Knowledge of GDPR and data protection principles
• Experience leading teams and driving change
• Strong communication and influencing skills
• Experience designing and delivering supporter journeys end-to-end
• Experience embedding test-and-learn approaches

Further information about working for the MND Association and full job description is available in the attached Candidate Pack. 

Hybrid Working Expectations: 1 day per week London office attendance and a minimum of 1 day per month requirement to attend the Northampton office.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders. 

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements. 

What We Offer 

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays 
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies 
• 24/7 GP access via phone and video 
• Life assurance and confidential counselling helplines 
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave) 
• Access to Benefit Hub for discounts on everyday shopping 
• Enhanced pension scheme 
• Opportunities for training and personal development 
• Hybrid working 

About Us 

Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.