Group support volunteer jobs in Bolton, greater manchester

About The Role
At Alzheimer’s Society, no one should face dementia alone. We support people through some of the hardest moments in their lives.
As a Content Executive, you will help turn complex information into clear, practical content that people can trust. You will work in our Strategic Content Team and help shape content for people affected by dementia and to engage wider audiences to support Alzheimer’s Society’s cause.
This is a role for someone who cares about words and their impact. You will help make sure our content is accurate, easy to understand, inclusive and useful. People may read it on a phone at night, in a clinic, or with family.
People come into content roles from many paths. You might come from charity, agency, journalism, in-house communications, or another route. What matters most is your ability to create clear, helpful content.
We support different ways of working and value curiosity, learning and teamwork. We want people to do their best work in a way that works for them.
What you will do
You will create content that helps people affected by dementia by turning complex information into clear and practical guidance.
This could include editing dementia support resources, writing copy for a campaign, improving webpages, or scripting short videos and audio.
You will help ensure content meets high editorial standards, including Patient Information Forum (PIF) standards for health information. You will use feedback and insight to improve content, and you will also support work across fundraising, campaigns and wider projects.
 In your day-to-day work, you will:

- write and edit clear, accessible content across web, print, digital and scripts
- support dementia health information so it meets PIF standards
- collaborate with colleagues to meet user and organisational needs
- use feedback and insight to improve content
- support planning, quality checks and version control
- work with designers, editors and suppliers
- apply content design, SEO and accessibility principles
- support continuous improvement in how we create content

About you
You care about clear communication and using your skills to help people. You understand how the right words can support someone through difficult moments or encourage more people to support our cause. You want to use and develop your expertise to make information easier to understand, engage with and act on.
You do not need to meet every point listed here. If this feels like a role you could grow into, we would really like to hear from you.

- You are confident writing and shaping content in different ways, whether that is web pages, printed materials, audio scripts, or other formats. Your experience might come from work, study, volunteering, or something less traditional. What matters is your ability to make information clear, useful and human.
- You are comfortable adjusting how you write depending on who you are speaking to. You think about what people need in the moment and aim to create content that feels helpful, clear and engaging for the reader rather than complicated or irrelevant.
- You can keep things organised and juggle a few priorities at once. You are comfortable planning your time, and you also know when to ask for help or clarity if things feel unclear or busy.
- You enjoy working with other people and value different perspectives. You can share ideas, listen to feedback, and work with colleagues, stakeholders and freelancers in a way that helps everyone move in the same direction.
- You are naturally curious about how things could be better. That might mean trying out a new tool, improving a process, or exploring a different way of solving a problem. You do not need to have all the answers, just an interest in finding better ones, with support when needed.
- You care about making things accessible and inclusive. You think about the real people using the content, and how to make it easy to read, understand and act on, whatever someone’s situation.

Interviews are provisionally scheduled to take place on the week commencing the 20th July via MS Teams

About Alzheimer's Society
Dementia is the UK's biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer's Society, we're the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we're working towards a world where dementia no longer devastates lives.

Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.

Our commitment to Equity, Diversity, Inclusion & Belonging

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.  

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society. 

Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people. 

Our hiring process

During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply.  Please also contact Alzheimer's Society Talent Acquisition Team via [email protected] for application support or any adjustments you might need.

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.

We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.

We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a Criminal Record Check at the relevant level. You can read more information via our Website.

Giving back to you

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society. 

You can also visit our Working for Us pages, which give you more information about what it's like to be an employee at the Society.

About The Role
Dementia is the UK’s biggest killer, and nearly one million people are living with it today. Behind every number is a person, a family, and a need for better support, care and hope. 
What would it take to turn an idea into something that improves lives at scale? And how do we make sure good innovations do not get stuck, but reach the people who need them? 
At Alzheimer’s Society, innovation is how we turn ideas into real world change. We identify, support and invest in solutions that improve diagnosis, care, access to treatment and help prevent crisis. Our Innovation Programme has supported more than 60 innovations, reaching over 1.5 million people and helping partners secure millions in further funding. 
We are looking for an Innovation Officer (Portfolio) to help grow and strengthen this impact. You will sit within our Innovation Team in the Research and Influencing Directorate, supporting performance, relationships and learning across our investment portfolio. 
This role is about helping good ideas go further and making sure they deliver real benefit for people affected by dementia. 
What does it look like when innovation truly works in the real world? 
What you’ll do 
You will manage relationships with our innovation portfolio partners, monitoring progress, impact and reach, seeking opportunities for wider implementation and scale of innovations, how can we drive opportunities for wider adoption and growth of innovations? 
You will help us understand the impact of our innovation portfolio by turning project data into clear, useful insight through dashboards and analysis. .How do we frame data to focus on outcomes and emphasise real world change?  
You will track the return on investment of innovations within the portfolio, monitoring quarterly   sales and annual returns to understand whether innovations are delivering the expected impact and sustainability. How do we balance impact, growth and financial return? 
You will help with operational delivery, including due diligence, contracting, and invoicing. How do we keep the behind the scenes work steady so innovation can move forward? 
You will also help share the work of our team and innovators we support  through events, communications, and engagement. How do we make impact feel real and support innovations to be accessible to others? 
You will support learning and evaluation to understand what works and why. How do we make space for learning, not just delivery? 
Key responsibilities include: 

- Manage portfolio partner relationships through regular engagement, meetings, and stakeholder support 
- Develop and maintain impact metrics and dashboards to track portfolio performance, returns, and impact 
- Monitor financial performance including sales, returns, and quarterly partner reporting 
- Review and analyse partner reports to identify progress, risks, and key themes across the portfolio 
- Support income-generation opportunities by identifying routes for testing, implementation, and scaling 
- Monitor compliance requirements including contractual obligations and brand-licensing agreements 
- Lead evaluation activity by designing, commissioning, and monitoring evaluations with partners 
- Prepare and coordinate partner representation and involvement in meetings and events 
- Support operational processes such as invoicing, due diligence, contracting, and onboarding of new partners 
- Collaborate across teams and contribute to continuous improvement of portfolio management and reporting 

About you 
You care about work that makes a difference. You are curious, open to learning, and comfortable working across information, people and processes. 
You might come from innovation, partnerships, health, charity or the public sector. Or somewhere completely different. 
We do not expect you to know everything on day one. We care more about how you think and how you work with others. 
If you meet some of the criteria but not all, we would still really like to hear from you. 

- You are interested in understanding what is working and what is not, and why  
- You enjoy working with others to keep things moving  
- You can manage multiple pieces of work and notice what matters most  
- You communicate clearly, even when information is complex or changing  
- You find practical ways forward when things are not straightforward  

We are building innovation that transforms lives. This role helps make sure that happens. 
Interviews for are provisionally scheduled to take place on the 14th July via MS Teams

About Alzheimer's Society
Dementia is the UK's biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer's Society, we're the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we're working towards a world where dementia no longer devastates lives.

Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.

Our commitment to Equity, Diversity, Inclusion & Belonging

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.  

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society. 

Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people. 

Our hiring process

During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply.  Please also contact Alzheimer's Society Talent Acquisition Team via [email protected] for application support or any adjustments you might need.

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.

We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.

We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a Criminal Record Check at the relevant level. You can read more information via our Website.

Giving back to you

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society. 

You can also visit our Working for Us pages, which give you more information about what it's like to be an employee at the Society.

Role Purpose

To lead on day-to-day delivery of the advice centre provision at the Students’ Union and line manage front facing student staff at the information point. The role primarily involves the delivery of a high-quality impartial, independent, advice service to individual student members of the Students’ Union, through information, advice, guidance, signposting and referrals and working with the Head of Student-Led Change and Advice on expanding advice provision. The role-holder will also be expected to work collaboratively with colleagues across the organisation as well as the university to identify and recommend solutions to issues and concerns affecting the wider student body to improve the student experience.

Main Responsibilities and Activities

• Develop the advice centre provision ensuring it delivers a service that is appropriate for the needs of University of Salford students.
• Work to maintain and develop the skills and knowledge levels within the student-staff team, through upskilling and training where necessary.
• Assist in the development of evidence-led approaches to understand student priorities and collaborate with the Student-Led Change Lead where trends indicate that collective student action is needed.
• Line management of Student Staff, including Student Advisor and Information Point staff.
• Provide leadership and direction to student staff, ensuring they are supported to provide excellent service delivery.
• Embed a coaching culture within the student staff team to empower staff to thrive.
• To lead on day-to-day delivery of the advice centre provision and work alongside the Head of Student-Led Change and Advice to expand the service where desired.
• To undertake detailed, specialised casework related primarily to academic matters and housing issues, but more broadly on other concerns affecting student experiences.
• This will be on a one-to-one basis delivered via various methods as appropriate including telephone, email, live chat, video calling, and in person.
• To maintain accurate, confidential, and legally compliant records of student client and casework details
• To approach student casework in a holistic manner, recognising that students may require support for a range of issues both academic and non-academic.
• Signposting and referring where appropriate, ensure that students are dealt with in a supportive and wellbeing-focused manner.
• To be familiar with relevant legislation as it affects student issues and respond accordingly.
• To produce information, case studies and feedback related to student issues for the Union’s communication channels, ensuring a pro-active approach to areas of concern for the student body.
• Develop and maintain relationships with colleagues throughout the Union, University and other advice providers.
• Build effective relationships with colleagues at other students’ unions to share best practice.
• Assist with the promotion of the advice service throughout the University and to external organisations.
• Provide support to student-led groups and student leaders that provide information or advice.
• Ensure compliance with the Union’s policies, University policies and all relevant legislation – including Health and Safety, 1992 Education Act and Data Protection.
• Help our Full Time Officers achieve their manifesto commitments.
• Actively engage in student-facing projects and activities of all kinds as required.
• Be an enthusiastic advocate for student leadership and the organisation’s values.
• Maintain your own professional networks and promote the Union on a local and national level.

Person Specification

Knowledge and Experience

• Experience of providing advice and managing casework, including keeping accurate and confidential records.
• Experience of line managing staff and/or volunteers and taking a coaching approach towards their development.
• Demonstrable knowledge of and/or an appreciation of the issues currently impacting students in Higher Education

Skills and Abilities

• Ability to manage difficult or sensitive situations in a calm and empathetic way.
• Ability to demonstrate effective communication skills in a variety of situations and with diverse stakeholders.
• Ability to use Microsoft Office effectively as well as other technology such as case management systems and digital collaboration tools.
• Able to manage own caseload and to prioritise work effectively.
• A demonstrable understanding of Equality, Diversity and Inclusion and the challenges faced by students from minoritised backgrounds
• Able to demonstrate flexibility and agility in response to changing priorities and challenging situations.

Values and Behaviours

• A demonstrable commitment to Salford SU’s values, mission and purpose.
• A strong commitment to championing equality, diversity and inclusion.
• Comfortable working in a democratic, student-led environment and being an enthusiastic advocate for student voice and representation.

KEY INFORMATION

Location: Manchester, Bristol, Newcastle, Nottingham, or London

Hours: 37.5 hours

Start date: August/September 2026 (we are happy to work with you and your notice period)

Duration: Permanent

Salary: £31,565 - £32,630 per annum if based in Manchester, Nottingham, Newcastle or Bristol. £34,215 - £35,280 if based in London. All roles also receive a £312 yearly tax-free work-from-home allowance.

Application deadline: 31st July 2026

We are recruiting for up to 2 positions for this role and will interview throughout June and July. We may close applications early if we receive a high number of suitable applications. Early applications are therefore encouraged.

ABOUT UPREACH

Do you think that your socio-economic background should determine your career prospects?

upReach’s vision is of a society in which everybody has an equal opportunity to realise their full career potential. Our work is important because, currently, a student from a disadvantaged background who gains a first-class degree from a top university is less likely to secure an elite job than a more privileged student with a 2.2. 

We are an award-winning charity employer working to address this issue in partnership with employers and universities. We help undergraduates from lower socioeconomic backgrounds achieve their career potential by providing an intensive programme of support that addresses socio-economic barriers to graduate employment. 

To find out more about how we support our students, visit our website and read our Annual Report and Impact Report.

ROLE OVERVIEW

This is an exciting time to join upReach as we begin a new phase of our digital transformation. We are investing in the systems, tools and ways of working that will help us support more students, improve the experience of the upReach team, and deliver our mission more effectively.

We are looking for a thoughtful, organised and motivated Junior Digital Transformation Manager to join the Product Team and play an important role in turning this ambition into practical, lasting change.

Technology plays a central role in how we support students, collaborate with partners and operate as an organisation. Working with the Director of Product, colleagues in the Product Team and teams across upReach, you will help deliver our digital transformation strategy. 

You will coordinate projects from initial discovery and planning through to implementation, training and continuous improvement. You will work closely with internal users, technology suppliers and other stakeholders to ensure digital changes are practical, inclusive, well-managed and aligned with organisational needs.

This role offers the opportunity to contribute to significant organisation-wide projects at an early stage, helping to shape how upReach uses technology in the years ahead.

You do not need to have previously worked in a digital transformation role. You may have developed relevant experience through project coordination, operations, process improvement, technology implementation, product management or another role involving organisational change.

This is a strong opportunity for someone who enjoys solving problems, improving how things work and helping people use technology confidently.

CORE RESPONSIBILITIES

You will support the delivery of upReach’s digital transformation strategy by helping teams adopt better tools, systems and ways of working, including the responsible use of AI.

Your responsibilities will include:

• Coordinating the rollout and adoption of new digital tools, systems and AI-enabled solutions.

• Supporting digital transformation projects from planning through to implementation and review.

• Working with teams across upReach to understand their workflows, challenges and technology needs.

• Identifying opportunities to use AI and automation to improve efficiency, quality and user experience.

• Gathering and summarising feedback from users during testing, rollout and post-launch.

• Creating clear guidance, process documentation and training materials.

• Supporting colleagues to use new tools and AI responsibly, confidently and consistently.

• Identifying opportunities to improve, simplify or connect systems and processes.

• Monitoring how well new tools are working and recommending improvements.

• Supporting relationships with external suppliers and technology partners.

You will take ownership of agreed areas of work, while receiving support from the Director of Product and other experienced colleagues.

SKILLS AND EXPERIENCE

There is no such thing as a “perfect” candidate. We welcome applications from people of all backgrounds, including those who may not have followed a traditional route into technology, project management or digital transformation.

We’re particularly interested in:

• Curiosity about how organisations, systems and processes work.

• A genuine interest in using technology to improve services and create social impact.

• Thoughtful problem-solving and strong attention to detail.

• The ability to organise work, plan ahead and manage multiple tasks.

• Clear written and verbal communication across different audiences.

• The ability to listen to users, understand their needs and represent their perspectives.

• Confidence building constructive working relationships with colleagues and external stakeholders.

• The ability to take ownership of work while seeking support when appropriate.

• A practical and balanced approach to change, recognising that successful transformation depends on people and processes as well as technology.

You do not need previous experience as a Digital Transformation Manager. However, experience or familiarity with any of the following would be helpful:

• Implementing or rolling out a new digital tool or system.

• Supporting organisational change or encouraging people to adopt new ways of working.

• Project management or project coordination.

• Process mapping, service design or business analysis.

• Gathering user feedback or conducting user research.

• Testing digital systems or features.

• Working with software suppliers, developers or technical teams.

• Supporting procurement, supplier evaluation or contract management.

• Developing or delivering training and guidance.

• Agile, iterative or user-centred ways of working.

• Understanding data protection, information security, accessibility or responsible technology considerations.

COMPETENCIES

Within upReach, the Junior Digital Transformation Manager is an equivalent level to a Junior Manager in other teams. This level involves you demonstrating more leadership capabilities. This includes having ownership of your responsibility area, and demonstrating an ability to informally lead and have positive influence on the wider team. We will be looking for you to demonstrate that you can plan ahead, proactively anticipate upcoming projects or challenges, and problem solve more independently.

upReach have created a Behaviours and Competency Framework to ensure the team have full visibility on the key capabilities required for effective performance, how these connect to our organisational values, and the level required for each band within the organisation. 

Within the Product Team, we’ll support you to apply these behaviours and competencies to product management helping you to learn and develop your skills across four key areas:

• Delivery & Execution – coordinating and delivering digital change, and solving problems

• User Insight – understanding and representing the teams and people who use our systems

• Transformation Strategy – thinking ahead, prioritising, and connecting systems and processes

• Influencing People – working effectively with colleagues, suppliers and stakeholders to drive adoption

You’ll be encouraged to take ownership of your work, build your confidence, and grow into greater responsibility over time. You’ll also have opportunities to learn from experienced colleagues and contribute to meaningful projects.

While you may not have experience in product management, we would expect you to be demonstrating most competencies at level 3 with some at Level 2.

Below you will find a summary of the key attributes required at this level and how they relate to specific digital transformation competencies:

Essential skills:

• Motivation - 3

  Relevant digital transformation competencies: 

  • Delivery & Execution

• Continuous improvement - 3

  Relevant digital transformation competencies:

  • Delivery & Execution

• Planning and organising - 3

  Relevant digital transformation competencies:

  • Delivery & Execution

  • Digital Transformation Strategy

• Commitment to social mobility - 3

  Relevant digital transformation competencies:

  • User Insight

  • Transformation Strategy

• Communication - 3

  Relevant digital transformation competencies:

  • User Insight

  • Influencing People

• Problem solving & decision making - 3

  Relevant digital transformation competencies:

  • Delivery & Execution

  • User Insight

• Innovative - 2/3

  Relevant digital transformation competencies:

  • Delivery & Execution

  • Digital Transformation Strategy

• Management - 2

  Relevant digital transformation competencies: 

  • Influencing People

• Leadership - 2

  Relevant digital transformation competencies:

  • Influencing People

  • Transformation Strategy

• Responsible use of AI & technology – 2/3

  Relevant digital transformation competencies:

  • Delivery & Execution

  • Transformation Strategy

TEAM CULTURE & BENEFITS: 

By joining the upReach team, you will be joining a team who are committed to supporting you in your career journey and fostering an inclusive culture. 

We offer: 

• Flexible and hybrid working

• Statutory Holiday Entitlement of 25 days, plus bank holidays. This increases to 27 days 2.5 years and then to 30 days after 5 years of working with us.

• Birthday leave and volunteering leave

• Enhanced Parental Leave beyond statutory requirements for all team members. 

• 3% Pension Contribution, which increases to 5% after 5 years of working with us. 

• Cycle-to-work and tech buying schemes.

• Monthly socials

• Dedication to Staff Wellbeing through our Employee Assistance Programme, Mental Health First Aid Training and annual wellbeing days

• Summer Hours (early Friday finishes from June to Aug)

• Personal Development Budget, activated after 6 months in the role

• The opportunity to participate in our fantastic staff networks: 

  • Disability and Inclusion Network

  • Diverse Roots Network 

  • Green Network 

  • LGBTQ+ Network

  • Mindfulness Network

  • Parents and Carers Network 

  • Socio-economic Background Network

  • (Im)Migrants Network 

READY TO APPLY?

We are committed to making our recruitment process inclusive. All applications will be blind screened, and our job packs are available in Braille, large text or another format upon request. We can provide reasonable adjustments throughout our recruitment application process and on the job, and we'll always endeavour to be as accommodating as possible. 

Applications close on: 31st July 2026

As we will interview throughout June and July, we may close applications early if we receive a high number of suitable applications. Early applications are therefore encouraged.

EQUAL OPPORTUNITIES

At upReach, we are committed to being an equal opportunities employer and do not discriminate in employment matters on the basis of race, ethnicity, religion, gender, age, disability, social background or any other protected class. We celebrate and value the diverse perspectives that people from all backgrounds bring to our team. We are passionate about creating a workplace that is inclusive and reflects the diversity of communities across the UK. Diversity in the workplace creates dynamic and effective organisations and we are actively working to build a more inclusive workforce by continuously improving our recruitment, retention, and development practices. We  particularly encourage applications from individuals from underrepresented groups, including Black, Asian and other ethnic minority backgrounds, those with disabilities , those who are care-experienced, those from low socio-economic backgrounds, and those who are LGBTQIA+.

Location: Fully remote with flexible working arrangements 

Salary: £51,500 FTE

Contract: This role is part time for 3 days a week (0.6FTE). 

Closing date for applications: 5th July

Due to high numbers of applications, prior to interview we plan to carry out initial screening calls with prospective candidates before selection for interview. We will be asking about your reasons for applying and how you think your skills and experiences align to the role.

Screening calls: 16th/17th July

Panel interviews: 22nd July 

Start Date: ASAP

About the Warm Welcome Campaign

Founded in 2022, the Warm Welcome Campaign wants everyone in the UK to find a place of belonging and reconnection at a Warm Welcome Space near their home. We have a bold ambition to enable a more deeply connected society where we all have free access to welcoming community spaces. 

We resource, connect and champion a network of over 6,300 Warm Welcome Spaces and bring together a growing coalition of local, regional, and national partners representing the worlds of charity, faith, business, government, and philanthropy. By working together, we can unlock the power of community spaces made by and for everyone, creating a thriving network of hope and reconnection fueled by human warmth. 

We’re working hard to reach everyone with the message that a Warm Welcome is waiting for them just around the corner, all through the year. 

Throughout all our work and within our team we live out our values of being inclusive, collaborative and courageous and our personality that is friendly, adventurous and uplifting.

It’s an important moment for us – we are now in our second year of our five year strategy which shows a clear picture of the path we have set ourselves ahead to continue to deliver and deepen our impact. We now have approximately 3.5 million visitors to Warm Welcome Spaces each year. In January we delivered a hugely successful second ever Warm Welcome Week in collaboration with a wide variety of partners. 

The Opportunity

This is an exciting opportunity for a purposeful and proactive individual to work within a small (but growing), friendly and dynamic team in a varied role. If you are brilliant at leading and developing complex multi-stakeholder processes and systems, and passionate for your input to shape work that makes a genuine difference to people’s lives, this could be the role for you.

To support ongoing growth and development of the Warm Welcome Campaign, we are looking for a Head of Operations to be responsible for supporting the Senior Leadership Team in the effective and efficient running of the Campaign and the coordination and development of our ambitious 5-year strategy. The role will sit within Warm Welcome’s Senior Leadership Team, which also includes the Campaign Director, Director of Communications, Director of Programmes and Development, and will report directly to the Good Faith Partnership Operations Director. 

The purpose of the Warm Welcome Senior Leadership Team is to:

• Own and develop the Warm Welcome strategy, ensuring sustainability and delivery

• Lead, direct, engage and inspire the Warm Welcome team, setting the tone and culture

• Be accountable for significant decisions, challenges and risks.

The Head of Operations role will help to support and co-ordinate the work of the Senior Leadership team to be as effective as possible in achieving this purpose.

We’re looking for someone who thrives on fast-paced and varied work, organisational growth and development and has demonstrable experience of making things happen. The ideal candidate will be highly organised and solutions-oriented, while also bringing a creative, innovative and forward-thinking approach. 

At Warm Welcome, we value diversity and we recognise the enormous benefits and the social imperative of bringing together diverse groups of people. We therefore warmly welcome applications from a broad range of backgrounds, experiences, and perspectives.

Responsibilities

The role will be responsible for:

• Supporting and coordinating the Warm Welcome Senior Leadership Team to function as effectively as possible

• Supporting the Warm Welcome team to ensure that our 5-year strategy is delivered on time and to budget, including coordinating our annual workplan of activities against our strategy

• Developing our internal set up, processes and systems during a period of growth

• Overseeing the Warm Welcome financial, compliance and risk management

• Coordinating the Warm Welcome team growth, culture and performance

• Overseeing long term financial planning and forecasting for Warm Welcome

• Supporting the delivery of other Warm Welcome efforts, as appropriate

Person specification 

Strategy Oversight and Development

• Experience in coordinating workplans linked to a strategy to ensure that progress is being made and any areas of concern are identified and acted on quickly

Developing internal processes and systems

• Ability to create and develop high functioning, accessible systems for the whole team’s use

• Highly organised with accurate record keeping and ability to prioritise work to ensure deadlines are met and opportunities are maximised

• All candidates will need to be competent with CRM Systems, Google Suite and Microsoft Office

Financial, Risk and Compliance management 

• Experience of financial management, including budget setting, owning and developing budgets, and reporting processes

• Experience of overseeing risk management and mitigation within a team

• Experience of overseeing compliance i.e. reporting to the Charity Commission, reporting related to GDPR, developing and reviewing policies etc.

Team growth and performance

• Experience of line management, leading and developing high-performing teams, fostering a culture of collaboration and empowerment.

• A strong team player who is flexible, positive and responds with strong influencing and negotiation skills and a commitment to the organisation and team working

• Experience of leading organisational growth, set up and design

Working Arrangements 

• Current members of the team are based across the UK, with some in London, Reading, Bristol, Manchester, York and Northern Ireland. Applicants must be able to travel to Bristol once a month for a Tuesday full team meeting. Given the nature of this role we would also expect the applicant to carry out a reasonable amount of travel to both Warm Welcome Spaces and partners across the UK. 

• This role is fully remote, with flexible working arrangements. 

• All employees, volunteers, partners, suppliers and consultants working with GFP are expected to adhere to our Code of Conduct and safeguarding policies. GFP’s commitment to safeguarding means we seek to ensure that no harm comes to people as a result of contact with the organisation’s programmes, operations or people.

• You will need to have the right to work in the UK.

Please refer to the attached job description for full details.