Head Of Operations Jobs

JOB DESCRIPTION

Title of Post: Financial Assistant

Responsible to: Head of HR & Administration

Hours: 32 hours per week

MAIN PURPOSE OF THE JOB

The main responsibility of this role is to assist the Head of Resources in the efficient and smooth running of financial functional activities of the charity.

DUTIES AND RESPONSIBILITIES

1. Process and prepare financial and business forms for the purpose of checking account balances, facilitating purchases, etc.

2. Perform routine calculations to produce analyses and reports as requested by the Head of Resources and assisting in developing and maintaining all financial reporting within the charity.

3. Assisting in the preparation and maintenance of the charity’s annual income and expenditure budget.

4. Assisting in monthly bank reconciliations and other balance sheet accounts.

5. Dealing with finance related queries from staff, senior management, supporters, and suppliers.

6. Maintenance and reconciliation of direct debits, standing orders and other online donations.

7. Supporting the financial controller in the planning and preparation of statutory accounts and the annual audit.

8. Ensuring accurate gift aid records are maintained for supporters and conducting the annual gift aid claim.

9. Assisting in the maintenance of all accounting records on an ongoing basis to ensure:.

             a.   All income and expenditure are properly approved, banked and processed in a timely manner.

             b.   Monthly cash/cheque management and bank reconciliations are carried out and recorded.

10. Undertaking any other accounting duties that may be required and providing cover when other staff are absent.

PERSON SPECIFICATION

Required Elements

• Ability to collaborate and work effectively with Stella Maris staff, volunteers, and supporters.
• Accuracy, numeracy, organisation, and strong attention to detail.
• Excellent mathematical skills.
• Integrity, honesty, and customer-service skills.
• Solid communication skills, both written and verbal.
• Superior attention to detail.
• Computer skills such as experience in working with spreadsheets and accounting software. Confident in using IT software such as Microsoft office suite (Word, Excel) and CRM databases.
• Ability to work flexibly and to use own initiative to meet demands of job.
• Strong commitment to team working, and an ability to build strong, mutually beneficial relationships with colleagues across whole organisation.
• Commitment to high quality service, best practice, and best value in all aspects of the charity’s operation.

 

Desired Elements

•  Associate or bachelor’s degree in business, finance, accounting, or a related field.
• Knowledge of the wider UK charity sector.
• Experience of working with a CRM database is desirable.
• Knowledge of the wider UK/international maritime sector.
• Knowledge of the Catholic church.
• Experience of working in a UK charity sector.
• Understanding of the Vision, Mission, and Values of Stella Maris.

Role Title: AAUK Head of Internal Audit & Risk

Salary: £53,328 to £54,880

Location: London

Tenure: Permanent

  

ActionAid UK is a member of the ActionAid Federation, an international charity that works with women and girls living in poverty.  As part of the ActionAid Federation, we work with women and girls, our partners, and dedicated staff in 43 countries to end violence and fight poverty so that all women, everywhere, can create the future they want.  

Are you a keen advocate of women and girls’ rights in emergencies?

Do you have experience of leading on internal auditing and compliance practices?

Have you acted as a key contact for Risk and Governance?

Then we'd love to hear from you!

AAUK are seeking an experienced Head of Internal Audit and Risk to provide independent objective assurance and consulting services designed to add value and improve AAUK’s operations alongside co-ordinating elements of AAUKs governance and risk management.

The post holder will lead on Internal Auditing processes, Risk  and as a primary point of contact and knowledge for AAUK Leadership and Assurance, Risk and Policy leads across the organisation.

Further details can be located in the job description.

Due to the nature of this role, the successful candidate will be asked to participate in criminal records checks at the point of offer.

  

Additional Information:

Diversity, Equality, Inclusion and Belonging:

Diversity, Inclusion and Belonging are key to our organisational culture.  We are on a journey to become not only an anti-racist organisation but one that proudly celebrates the diversity of all applicants and employees.  We look forward to you bringing your full self to work, proudly sharing your unique perspective and helping us to shape our combined future. We especially welcome applications from those from underrepresented/marginalised communities.

AAUK is a disability Confident Committed organisation and as such any candidate that declares a disability will be shortlisted for interview if they meet the essential criteria for the role.

Referencing and Safeguarding:

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include safeguarding, criminal records and terrorism finance checks. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

ActionAid UK is committed to preventing any form of sexual harassment, exploitation, and abuse (including child abuse and adult at-risk abuse) and responding robustly when these harms take place. We expect all ActionAid UK Staff and ActionAid UK Representatives to share this commitment. We will not tolerate our Staff or other representatives carrying out any form of sexual harassment, exploitation or abuse towards anyone we come into contact with through our work.

Working practices:

ActionAid is committed to supporting flexible working. If you would like to discuss flexible working options, including the possibility of a job share for this role, there will be space to do so during the interview process.

ActionAid UK has a hybrid working policy for many of our roles.  The requirement will vary from team to team and the responsibilities of individual roles.  As a minimum, all colleagues are expected to attend the office 12 days per year, plus additional time for induction, training, and “Company Connection days.”  Some roles may require in-office attendance on all days and if so, these will clearly be marked as in-office roles.  

Please note that ActionAid UK does not offer fully remote working options.  We encourage you to discuss hybrid working expectations at interview.

Recruitment Processes:

Please note that ActionAid UK may review, shortlist and interview candidates prior to the closing date so we encourage all candidates to apply as soon as possible.

If we receive a very high response, we may close the vacancy early and will not accept further submissions. 

An ​​​exciting opportunity has arisen for a Fundraiser to join a unique charity in Cheshire!

We are looking for an enthusiastic fundraiser to create and grow income opportunities through events and community activities for the Neuromuscular Centre; a charity in Winsford that provides a range of unique, specialist services for people with neuromuscular conditions. The Centre is a warm, vibrant community that exists as the only one of its kind in the UK and Europe. You'll be joining a successful fundraising team that together raises £500,000 per year, and a charity that has been enhancing the quality of life for people affected by neuromuscular conditions for 34 years.

You’ll be maintaining NMC’s existing events calendar, as well as having the autonomy to develop the calendar further and put your own stamp on it. You’ll also be managing our community fundraising income, which includes individual giving, lottery, working with local groups and supporting individuals with their own fundraising activities. You will be developing and building relationships with new and existing supporters to maximise fundraising potential, as well as recruiting and managing volunteers from all walks of life.

We’re looking for someone with previous fundraising experience, with the ambition to take this to new levels. This is a really immersive role, working with the charity's supporters and donors, while at the same time being based where the charity operates. You will see the fruits of your labours in our warm and friendly environment.

Tasks associated with the role include:

• Working to a mutually agreed upon income and expenditure budgets for community and event income streams, contributing to the overall fundraising target.

• Recruiting supporters to get involved with our challenge events and developing the opportunities with our new partnership with Run For Charity.

• Leading on existing NMC income generating programmes such as NMC’s Lottery and Regular Giving, working towards gaining new members and maintaining current memberships

See attachment for more responsibilities

If this sounds like you, we’d love to hear from you! 

Rethink Mental Illness is seeking a part-time Head of Strategic Partnerships and Alliances, to deliver strong collaborative operational leadership to the evolving VCFSE alliance programme in the London borough of Tower Hamlets.

 

Background

In 2019 NHS England set out a bold and radical redesign of community mental health services through the publication of the community mental health framework for adults and older adults. In response, Rethink Mental Illness published Communities that Care: a blueprint for supporting people severely affected by mental illness in their communities.

We believe that to really transform previously broken and fragmented systems of mental health support, communities and organisations must come together in the spirit of collaboration.

This cannot be delivered by any one organisation on their own. Supporting local systems to work more effectively together through partnerships and alliances is a key component of our five-year strategy.

The work of our Strategic Partnerships & Alliances Division is critical in achieving this objective.  The division includes the local teams providing alliance leadership, participation, delivery and infrastructure support. We bring together expertise from across the charity - on co-production, community engagement, alliance building, infrastructure and corporate resources.

This specialist support interfaces with place-based partnership and alliance teams who are working with local VCFSE groups, charities, community organisations, citizens, NHS and social care, in places around England to transform community mental health services and build communities that care around people affected by mental illness.

Tower Hamlets VCFSE Alliance - the journey so far…..

For the past three years the development of a mental health VCFSE alliance in Tower Hamlets has been enabled by a grant Rethink Mental Illness received from the Charities Aid Foundation (CAF).

This grant enabled Rethink to focus on supporting alliance development in four places in England, including Tower Hamlets.  The Alliance has now secured funding from East London NHS Foundation Trust to further develop the alliance structure and infrastructure, to enable the alliance to thrive and to move into the next phase of development and delivery, with a focus on:

1. Further alliance building
2. Partnership working
3. Co-production
4. Community leadership
5. Sustainable funding
6. Addressing inequalities
7. Workforce sustainability

About the role:

As Head of Strategic Partnerships and Alliances you will work with leaders across the partner organisations of the Tower Hamlets Mental Health Alliance to enable the realisation of the Alliance’s objectives across all these areas.

You will provide a facilitation and coordination function to the alliance, including elements of quality assurance & compliance, commissioner interface and relationships, reporting and due diligence. You will maintain and develop purposeful and managed partner relationships across all existing Alliance members and nurture growth and inclusion of other VCSE organisations across Tower Hamlets.

You will work with the following people and teams:

· Tower Hamlets Partnership Board

· Tower Hamlets VCSE Mental Health Alliance

· NHS Northeast London ICB

· East London NHS Foundation Trust

· Tower Hamlets Council

· Alliance co-production lead (employed by alliance partner organisation)

· Rethink Head of coproduction

· Experts by Experience

· Rethink Strategic Partnerships and Alliances division

· Rethink Place Based Delivery division

· Rethink central alliance support team

· Other associated Rethink departments as required

For full details about the role, please refer to the Job Description in the documents section below.

 

About you:

You will have a strong experience and background in contract management, project mobilisation across complex workstreams and compliance.  With proven experience in managing and maintaining strong working partner relationships in a complex and nuanced VCFSE environment is essential, including:

• Understanding of the ambitions of the NHS community mental health frameworw
• Knowledge and understanding of Tower Hamlets Mental Health sector and VCFSE sector
• A commitment to listen and to build relationships across difference
• A strong understanding and commitment to anti-racism and exploring anti-racism practice
• Ability to lead and manage teams
• Ability to oversee and manage complex budgets across multiple organisations
• Ability to deal with stressful situations in a calm manner
• Strong systems and process-based approach to drive quality assurance and performance measures
• An eye for detail and an ability to interpret and present business intelligence/data at an elevated level, in a wide variety of reporting formats
• Understanding and experience of working with people who use mental health services and delivering strong coproduced communications work. 
• Working knowledge of coproduction and coproduction practice

Working arrangements:

This is a part-time role for 23 hours per week (worked between 09:00 and 17:00 Monday to Friday).  The post holder will work flexibly as required by the needs of the alliance projects. 

The base salary is £45,284 (pro rata) – actual salary for 23 hours is £29,758.06 per annum.

For post holders living or based in Greater London, £3,000 (pro rata) per annum London Allowance applies.  Actual amount for 23 hours per week is £1,971.43 per annum.

The role is home-based with access to our Head office hub in Vauxhall for the purpose of internal meetings, collaboration, or occasional hot desking.

The post holder will frequently attend meetings within the borough of Tower Hamlets.

Selection process and timescales

Closing date for applications is Midday on 10 June 2024 (We reserve the right to close earlier, if sufficient suitable responses are received)

Competency based interviews will be held on 17 and 18 June 2024. These will be held via video call on Microsoft Teams.

The selection process will include delivering a short presentation. For those invited to interview, a presentation brief will be provided in advance.

Salary: £42,000 - £44,000 (35 hours FTE) depending on experience

Hours: Full Time (35 hrs per week)

Place of work: Hybrid, with a requirement to attend our offices in Hatfield, Herts, at least 1 day per month.

Join Our Team!

We are looking for an experienced Business Intelligence Manager to lead and develop a function that supports our charity in making decisions based on data and insight. To establish a business intelligence centre of excellence, championing best practices, standardisation and data governance.

You will be leading and managing our Business Intelligence Team, including operational planning and budgeting. Helping to develop and deliver an annual operating plan that aligns with, and supports our strategic objectives. Working with our Senior Executive Team to ensure that our internal stakeholders are informed of the reach and impact of our work, and methods of improvement. You will be building excellent working relationships with all our stakeholders both internal and external.

As a member of the Management Development Forum, you will be expected to provide leadership across the organisation, including liaising with the Senior Leadership Team and deputising for the Head of Operations as required.

Full details of the Job Description and Person Specification are found in our Recruitment Pack, available on our website

Benefits of working for Crohn’s & Colitis UK

If your successful, your will be joining a dynamic organisation with an amazing culture. We offer competitive that include:

• 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
• Pension scheme
• Flexible working options
• Enhanced maternity, adoption and paternity pay
• 24/7 Employee Assistance Programme
• Wellbeing programme
• Interest free loan for season tickets
• Cycle to work scheme
• Free parking and secure bike locks
• Training and development financial support and/or study leave
• Performance review and development scheme

About you

• You will have strong reporting and analytical skills
•  Experience using a CRM database and business intelligence tools/software
• Experienced in managing and developing a team
• A technical aptitude, with an ability to quickly learn new software.
• You will be comfortable presenting and explaining complex data and intelligence in a way that’s accessible to all stakeholders. Writing reports and procedures, liaising with internal and external stakeholders and managers at all levels to influence others’ thinking and to negotiate with them, to achieve the required outcome.

About us

We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis.

A diagnosis of Crohn’s or Colitis is life-changing. Over 500,000 people in the UK are living with a lifelong disease many people have never heard of, and for which there is no known cure.

Crohn’s & Colitis UK funds research, provides award winning information and support and raises vital awareness by increasing the public’s understanding of the conditions, and what it means to live with debilitating symptoms. But we need to do more. We need to be a louder voice in the marketplace. Our ambitious plans for 2024, will help to make a real difference to every supporter’s journey with us. If this excites you - join us!

How to apply

Please submit a CV and supporting statement outlining why you’d like to apply, how you fulfil the person specification, and what you feel you will bring to the role, so you’ll need to refer to the Recruitment Pack.

If you have any queries about this role, would like to have a conversation before formally applying, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact the email address stated within our recruitment pack

Closing Date: Monday 17th June 9.00am

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.

We will not be accepting any contact from Recruitment Agencies or Media Sales

Post title: Senior Finance Officer

Salary: £35,000 - £40,000

Hours: Full-time (35 hours per week)

All applications must be received by the 4th June at 11:59pm.

Job description

The Senior Finance Officer will sit at the heart of our Operations Team, reporting to the Head of Operations and the Co-CEOs and playing a crucial function in ensuring the efficient day-to-day management of the organisation’s financial functions.

This will include all day-to-day management of our financial systems and banking, including our accountancy software (Quickbooks) and our internal financial spreadsheets. This involves recording and tracking the income expected from funders, processing invoices and payments, preparing payroll and producing monthly reconciliations and termly budgets. You will also work with our teams to ensure compliance with our financial policies, process expenses and work with our external accountants each year to provide the information needed for our accounts.

You will also research, advise and steer on both necessary changes to our processes, policies and procedures and standalone project work which may involve tasks such as reviewing our pensions processes or any savings and investments. You will understand and enjoy the challenge that working at a charity with multiple complex funding streams brings.

You will have experience of similar work, ideally in the charity sector and will be familiar with the use of both accountancy software and managing cashflows and budgets using Excel. You will have excellent communication and people skills as well as a proactive approach to problem solving and be methodical with a very keen attention to detail.

Benefits of working at High Trees

• 35 days annual leave (inclusive of bank holidays and 3 Christmas days) rising by 1 day each year after 2 years’ service (capped at an additional 8 days)
• Enhanced maternity/paternity/adoption leave after 2 years’ service
• Save money off a new bike with the Cycle to Work scheme
• Up to 7% contribution to the staff pension scheme
• 24/7 Employee Support Line
• Clear pay structure with yearly increments (based on performance)
• Annual Staff away day
• Premium eye-care vouchers through Specsavers and season ticket loans

How to apply:

Please send a completed CV, covering letter (no more than 2 pages) explaining how you meet the key accountabilities and the personal specification, the applicant monitoring form and the additional information form to [email protected] with ‘Senior Finance Officer’ in the subject line.

If you have any questions about the role or High Trees, please contact [email protected]

Volunteers make up about 90% of our workforce, and this role takes the lead on recruitment, retention and development of our Volunteer Programme, including delivering a Recruitment Strategy, developing a Retention Work Plan and ensuring all safeguarding policies are adhered to.

Reporting to the Head of Employment, Volunteering and Safeguarding, the role supports a wide range of volunteers, and that includes sign-posting them to FSSW employability programmes, modelled on our flagship employability programme FareChance.

This role is responsible for the line management of a Volunteer Coordinator, also based in Bristol, to achieve a steady flow of volunteers to keep FSSW working to deliver surplus food to charities working with vulnerable people.

Working with the Communications and Volunteering teams, you will be recruiting across both our Bristol sites, in St Judes and Bedminster.

We're looking for a kind, compassionate and resilient Team Leader to join our Mental Health service in Newham.

£32,000.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

The post holder will be fully involved in all aspects of the day to day management of their designated service, including line managing the relevant front line staff. You will lead and develop competence of direct reports as well as carry caseloads of customers requiring support. You will work closely with the contract manager to ensure that the service delivers on all targets, both financial and those around the quality of the service.

Monday to Friday, 09:00-17:00

Could include some evenings, weekends and bank holidays as required

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
Deliver effective supervision and team meetings with staff and ensure that information, reporting and communication
Responsible for the personal development of staff, identifying high performers and feeding into the organisations succession plans
Ensure that Key Performance Indicators (KPI's) required as part of the Contract are met and recorded correctly
Develop key business relationships with all appropriate relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
Participate in and monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer
Carry out other administrative tasks as relevant to the service and directed by the Contract/Heads of Operations
Deliver an out of hours on-call service for region, where required
Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Contract Manager/Head of Operations, as appropriate
Ensure Look Ahead Health and Safety policies are adhered to at all times and to uphold all health and safety responsibilities within relevant policies and local protocols
Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Enjoys social interaction and the company of others, networks in local business community
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is passionate and enthusiastic about his/her career and job experiences
Is motivated towards excellence and improvement of personal performance with a can do attitude

What you'll bring:

Essential:

Educated to degree level or equivalent

Desirable:

Other relevant professional memberships and/or specialist qualifications are desirable

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Executive Director

We have an exciting opportunity for an Executive Director to lead a small charity who work within the Jewish community to make it more inclusive of LGBT+ people through education, consultancy and training.

Position: Executive Director

Location: London (King Cross) / Hybrid (minimum one day a week in the office)

Salary: FTE £47,000 to £53,000 per annum depending on experience

Hours: 40 hours flexitime, including a paid hour for lunch each working day. Core hours are 10am-4pm. Will seriously consider applicants requesting 4 days per week or a job-share

Contract: Permanent

Closing Date: Noon on Friday 7 June

Interview Dates: Friday 14 June (1st round, online), Monday 24 June (final round, in person)

About the role:

As Executive Director you will lead a small team – Head of Education (full time), Head of Community Life (full time) and Programme and Volunteer Officer (full time), working with a charity that has a vision of a world where no one is forced to choose between their LGBT+ and Jewish identity.

As the only charity doing this in the UK, the charity works in partnership with communities to identify their goals, then tailor  support so they can achieve them.

Key responsibilities of the Executive Director:

• Delivering the organisation’s priorities as laid out in the 2022-2027 strategy
• Ensuring financial sustainability through devising and executing a fundraising strategy and carefully managing the organisational budget

• Sensitive, compassionate leadership and management of the professional team
• Working in close partnership with the Board of Trustees
• Effective accounting and governance
• Monitoring and managing risk via the risk register and seeking legal advice where necessary
• Managing key stakeholders both internal (e.g. volunteers) and external (e.g. communal partners, the wider LGBT+ sector)
• Being the primary spokesperson and ambassador for the charity

About you:

• The ability to speak and write confidently and authentically about LGBT+ issues
• Strategic leadership, planning and decision-making experience in a commercial, not-for-profit or public service setting
• Line management experience, including the ability to inspire and empower a staff team
• Understanding of the charity and voluntary sector, including the funding environment in which charities operate
• Highly effective relationship-builder across multiple arenas (internal stakeholders, external partners, funders etc)
• Knowledge and experience of strategic planning and business development, including operational planning and delivery management
• Knowledge and working experience of organisational finance and budget planning cycles
• Experience working with, and preferably in, the UK Jewish community
• Positive, problem-solving and solutions-oriented

Although not essential it would also be beneficial if you have some of the following skills / experience:

• Delivering training or education in a Jewish setting
• Experience in fundraising
• Understand and experience in print, social and broadcast media
• Experience working with the LGBT+ community
• Experience in using CRMs such as Salesforce

The charity welcomes and encourages applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We particularly welcome applicants with first-hand knowledge and understanding of the experiences and needs of Jewish LGBT+ people.

Other roles you may have experience of could include: CEO, Chief Exec, Chief Executive, Chief Executive Officer, COO, Director of Fundraising, Head of Operations, Chief Exec, Director, Head of, Senior Executive, Managing Director, MD, Manager, Board Member, Chair of the Board.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We Are Survivors are looking for an individual, who has the passion, motivation, and keen eye for detail to come and join its ever-growing (and utterly amazing) Central Operations Directorate, as our new Admin Co-Ordinator.

For the past 15 years, We Are Survivors has provided survivor-focused therapeutic and advocacy support to male victims/survivors of sexual abuse, rape, and sexual exploitation. More recently, we have been commissioned by NHS England to provide trauma-informed support within each North West prison establishment.

Each of the incredible survivors and individuals that walks through our doors or requests our support, begins their journey by completing a referral, you will help support the processing of these – from referral opening to closure. As well as supporting the Operations Team in the maintenance of high-quality client data and providing other general administrative functions that helps the running of our support services.

In return for your time, experience, and commitment to the organisation, you will receive an annual salary of £24,150; 25 days annual leave (increasing annually by 1 day to max of 30 days) plus bank holidays; birthday leave; company sick pay; monthly supervision; pension contribution; and a range of benefits and training opportunities.

Are you looking to make a real impact in education? Join Class 13, where we're not just talking about change—we're making it happen. As an award-winning charity, we're on a mission to revolutionise education by putting relationships first and centring affirming practices.

If you're tired of band-aid solutions and ready to be part of a team committed to systemic change, Class 13 is the place for you. We're not just shaking up the system—we're flipping it on its head. And we need passionate individuals like you to join us.

Person Specification

Essential:

• Previous experience in an administrative role, preferably in a nonprofit or education setting.

• Excellent organisational and time management skills, with the ability to prioritise tasks effectively.

• Strong attention to detail and accuracy in data entry and record-keeping.

• Proficiency in GSuite.

• Excellent communication skills, both written and verbal.

• Ability to work independently as well as part of a small collaborative team.

• Commitment to the mission and values of Class 13.

We are seeking a highly organised and detail-oriented Administrative Coordinator to join our small and ambitious team. The ideal candidate will have excellent organisation and planning skills, and knowledge of office systems and processes. The role is varied and the candidate will have a ‘can do’ attitude to juggle multiple tasks, and be willing to step in when needed to ensure the smooth running of our operations. This role is crucial in helping us achieve our mission.

Benefits:

• Competitive salary commensurate with experience.

• Opportunities for professional development and growth within the organisation.

• Meaningful work contributes to positive social change in the community.

• Supportive and inclusive work environment.

• 28 days annual leave entitlement inclusive of bank holidays (pro rata) plus additional annual leave for the Class 13 holiday from 19/09 - 25/09 

Salary: £30,000 PRO RATA £18,000 for 0.6FTE – 21 Hours per week

Contract length: 1 YEAR Fixed Term Contract

Location: Thames21’s main office at the Guildhall, City of London or at our Satellite Office in Bow; but we also offer hybrid working.

Responsible to: Head of HR

About Thames21:

Thames21 is an environmental charity putting healthy rivers at the heart of community life. Through environmental improvements, community engagement, education and advocacy we bring about effective and lasting change by working hand-in-hand with communities to deliver tangible and measurable improvements to our network of rivers.

Diversity at Thames21

Equity, Diversity and Inclusion at Thames21 is key to our success and as such we employ staff from a diverse range of backgrounds, this we feel is key in ensuring that everybody has an equal opportunity and is not treated differently or discriminated against because of their characteristics. We value the voices of our individual employees, and we strive to work in a collaborative, innovative balanced way. The postholder must actively support this.

 Purpose of the job:

 This newly created HR Officer position will support the Head of HR in a busy HR function potential for a busy charity. The role will concentrate on the operational and administrative aspects of HR and will also act as a first line support to staff but will also provide administrative support to the Operations Manager.  There will also be an opportunity for the HR Officer to get involved in project and research work.

This a part-time role of three days which can be worked in number of ways with either three full days or with less hours across four days, but you will be required to work at least two days in the office. 

 Main duties and responsibilities:

· Be the first point of contact for general HR queries

· Oversee the HR and recruitment inbox

· Drafting contracts and offer letters

· Produce and place job adverts

· Coordinate and arrange interviews and book meeting rooms

· Manage onboarding documentation for new joiners

· Manage both incoming and outgoing reference requests

· Manage the DBS checks and Safeguarding training systems

· Conduct right to work checks prior to employment

· Work with the Head of HR to ensure HR policies are updated when required

· Updating the Thames21 Org Chart

· Communicate any employment law updates

· Carry out research and other projects as required by the Head of HR

· Manage and maintain the HRIS (Breathe HR)

· Manage and maintain HR files on SharePoint

· Research, source and book training for staff as and when required

· Support the Operations Manager with any Health & Safety administrative tasks as required

 Other Duties

This job description cannot cover every issue or task that may arise within Thames21. At various times the post-holder will be directed to carry out other reasonable duties in support of other Thames21 activities that are consistent with those in this Job Description.

We're looking for an enthusiastic and motivated candidate to join our team at The Bridge! We are a women's health and wellbeing charity that runs projects and services which address health and gender inequalities. 

Want to work within a charity?

Be a welcoming and supportive presence for all who walk in our door?

Provide vital support for the running of women's health and wellbeing services for our community?

You’re our ideal candidate if you’re friendly and approachable; a real team player with excellent interpersonal skills and a passion for delivering top-notch customer service. Comfortable working in an often busy space, you’ll remain calm and organised under pressure, handling enquiries and offering information and assistance in a friendly, approachable manner.

This is the perfect opportunity for anyone looking for experience working in a mission-driven organisation dedicated to improving women’s health and mental wellbeing.

Sounds like you? Then we want to hear from you!

Shift pattern will be as follows:

Mondays: 14:30-21:00

Tuesdays: 14:30-21:00

(12 hours per week total)

the main purpose of the role:

• to offer high quality customer service to all visitors and enquirers;
• to be responsible for the day to day operation of the reception area, providing information efficiently and effectively;
• to undertake administration for gym membership and meeting room bookings;
• to undertake additional general administration for The Bridge and provide administrative support to the management team when required.

Please note this post involves some evening work.

For more information please see the attached Job Description. 

JOB DESCRIPTION

Job Title: Bank Retail Assistant

Team:  Retail

Salary range/pay band: £14.74 per hour

Reports to: Head of Volunteer Development and Retail

Direct reports: n/a

Hours: Ad hoc as required

Location: Allocated shop

Introduction to Shooting Star Children’s Hospices

Shooting Star Children’s Hospices

Shooting Star Children’s Hospices are a leading children’s hospice charity caring for babies, children and young people with life-limiting conditions, and their families. We support families across Surrey and Southwest London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

At the heart of the hospice are our dedicated clinical staffs. Their exceptional commitment and professionalism is commented on by so many of the supported children and their families. 

It costs £10.5 million a year to maintain our current level of care. Only 30% of that income comes from government funding via the NHS or local authorities, so we rely on our supporters’ generosity to keep the service running. We employ 175 staff, including 98 nursing and medical staff, providing hospice and community-based services to around 700 families.

Predominantly we work with families living in the Northwest and Southwest of London and Surrey, although will accept children outside these geographical areas if they do not have access to specialist palliative care support locally.  We have a reputation for delivering high quality care.  We have a CQC rating of ‘Outstanding’

 

Introduction

Retail and Volunteers Team: Our Retail and Volunteers Team manages our charity shops and volunteer programs, which play a crucial role in supporting our mission. They recruit, train, and coordinate volunteers to staff our shops and assist with various tasks, such as sorting donations and serving customers. Additionally, they oversee the operations of our retail outlets, ensuring that they are efficiently run to generate income for our hospices.

Part 1: Job Profile

 

a) Main purpose of  job

In the absence of the manager or assistant managers to lead a team of volunteers to maximise sales, deliver excellent customer service and ensure that the shop premises and assets are maintained to a high standard, according to legal requirements and Shooting Star Children’s Hospices (SSCH) policies and procedures. 

Decision Making Authority

The post holder will be required to make decisions on the quality, and suitability of donations before they are placed on sale. Depending on the length of the cover period they may be required to dress the windows. (They will follow price guidelines and existing display layout throughout the shop.)

The post holder will work with eCommerce Manager to decide if items would be suitable for selling at a higher price on eBay or through a promotional event and set these aside for the manager of the shop to deal with on their return.

The post holder will support with rostering of the team of volunteers where necessary and delegation of duties and jobs.

Essential and desirable skills and experience

 

Essential

• Experience in either retail or charity retail.

• Administrative/cash handling experience

• Experience of dealing with customers and maintaining a high level of customer service

• Car owner/driver

• Verbal and written communication skills

• IT skills

• Ability to motivate self and others

• Ability to work under pressure and deal with changing priorities

• Organisational and prioritising skills

Desirable

• Experience of managing a team of volunteers or staff.

b)Scope of job

The post holder for the duration of the absence of the manager or assistant manager will have control over rostering of the team of staff and volunteers, and delegation of duties and jobs.

1. Customer service

2. Processing and pricing of donations

3. Merchandising, display and promotion of stock and housekeeping

4. Sales and financial reporting

5. Coordination of volunteer team

Part 2: Main duties and key responsibilities

 

a) Customer Service – 25%

• Dealing with customer queries and complaints courteously and effectively

• Informing the Head of Volunteer Development and Retail of any serious incidents or complaints

• Ensure that any refunds are processed in line with SSCH refunds policy

• Ensure that the advertised trading hours of the shop are adhered to

• Ensure relevant documents are completed in the event of an incident/accident and reported accordingly

b) Processing donations – 25%

• Process all donations as soon as possible, prioritising Gift Aid and high value items

• Prepare and clean items appropriately for display

• Oversee the recycling and arranging of collections

• Promote Gift Aid is at all available opportunities

• Ensure that the ongoing need for donations is publicised

• Price and ticket all items according to pricing strategy for the shop and ensure that all pricing and ticketing complies with legislation

• Ensure that stock is properly managed and rotated in accordance with latest guidance

• Identify high value or specialist items that may need to be sold in another capacity

c) Merchandising, display and promotion of stock, maintenance of high standards throughout the shop – 20%

• Ensure that all merchandise is displayed attractively and that the window display is eye-catching

• Ensure that there are high standards of cleanliness and tidiness in all areas of the  shop

• Publicise promotions and special events

• Support and promote Corporate events as required

• Purchase consumables and stock items in a timely manner

d) Sales and financial reporting – 10%

• In the absence of the manager/assistant ensure that daily/weekly financial reports are submitted and that any discrepancies are investigated

• Keep the Head of Volunteer Development and Retail fully informed and updated regarding the performance of the shop and any issues which may impact this

• Ensure that the Manager/Assistant Manager and shop volunteer team are kept informed of the shop’s performance

• Ensure that the till procedures are always followed by volunteers

• Ensure that issues affecting trade are monitored and communicated

• Ensure trading standards regulations are complied with

• Ensure that all financial documentation is correctly completed and up to date and is sent to the finance team in a timely manner, highlighting any issues

• Ensure that purchases from the shop by staff and volunteers are processed according to SSCH policy and that the appropriate records kept

• Ensure that charity donations by cash/cheque/card are processed according to SSCH policy and procedure guide

e) Coordination of volunteer team – 20%

• Ensure that volunteers are fully briefed on shop priorities and performance

• When required roster the volunteer team to ensure maximum productivity

• Create a positive working environment in which equality and diversity are well-managed and volunteers can do their best

• Plan, delegate and allocate tasks to the team, offering support for the volunteer team as appropriate

f) Other duties

• The post holder will be able and willing to get to and work in a number of shops and be available across seven days per week.

• The post holder will be required to apply for a Disclosure and Barring Service check

• The post holder must live within the area of work

g) Mandatory Criteria

1. Other duties

The post holder will be working in a developing environment and they will therefore be expected to undertake other appropriate duties as required for the effective operation of Shooting Star Children’s Hospices.

 

2. Professional Codes of Conduct

The post holder will be required to respect professional codes of conduct and practice relevant to their role, as appropriate.

3. Health and Safety

Be responsible for health and safety in the area under their control and ensure that they are familiar with Shooting Star Children’s Hospices policy on health and safety at work.

4. Mandatory Training

The post holder will attend all mandatory training relevant to their role

5. Our values and behaviours

Shooting Star Children’s Hospices is a leading children’s hospice charity for babies, children and young people with life –limiting conditions, and their families. We require that all of our staff share our common values and display behaviors that will enable us to achieve our goals. 

Professionalism – we will safeguard our families, each other and our organisation by working to ethical and professional standards at all times.

Respect – We will treat each other with the utmost respect.

Integrity – We will be open, honest and transparent in all that we do.

Diversity – We will respect individuality and ensure inclusion and fairness to all.

Excellence – We will strive for excellence in all that we do.

Shooting Star Children’s Hospices is committed to ensuring the welfare and safety of children and young people. All staff members are expected to adhere to our safeguarding policies and procedures. This includes undergoing appropriate training, following reporting protocols for any concerns related to child welfare, and promoting a safe and supportive environment for children and young people. Before commencing employment, successful candidates will be required to provide satisfactory references and undergo an enhanced Disclosure and Barring Service (DBS) check.

Part 3: Person specification: Qualifications, experience and skill levels

 

a) Qualifications

Essential

• 5 GSCE’s A-C or equivalent including Maths and English

• Car driver/owner with full clean license

Desirable

• Retail or customer service qualification

b) Experience

Essential

• Experience in retail or charity retail either as a volunteer or employee.

• Administrative/cash handling experience

Desirable

• Experience of managing a team of volunteers or staff.

c) Knowledge and Skills

Essential

• Experience of dealing with customers and maintaining a high level of customer service

• Car owner/driver

• Verbal and written communication skills

• IT skills

• Ability to motivate self and others

• Ability to work under pressure and deal with changing priorities

• Organisational and prioritising skills

d) General attributes

Essential

• A self starter with the ability to work independently and take the initiative whilst knowing when to delegate jobs to others within the team

• Is organised and methodical and able to multi-task

• Works well in a team and on own initiative

• Is able to build good relationships with others

• Is flexible and willing to undertake varied responsibilities as part of a team

What we offer

Pension scheme

• NHS Pension Scheme (eligible employees)

• Stakeholder pension scheme

• Employee contribution 3.5%

• Shooting Star Children’s Hospices contribution 4.5%

• Additional contributions – we will pay 1% above the contribution up to a limit of 7%

Annual leave

• 35 days including Bank Holidays rising with length of service

• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service

Contractual benefits

• Generous sick pay scheme

• Enhanced maternity, adoption, and paternity leave pay

• Flexible working arrangements

• Death in service benefits

• Reimbursed professional membership fees

• Eye care

• Employee referral scheme

• Blue Light discount card

Health and wellbeing

• Employee Assistance Programme

• Occupational Health

• Cycle to work scheme

• Mental Health First Aiders

• Nutritionally balanced meals at Christopher’s (free employees)

Equality, diversity and inclusion

Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.