Head of finance and change programme jobs

Company Description

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they’re likely to die from. 

Team and role overview 

At Marie Curie, our Case for Support team plays a vital role in the delivery of our strategy and supporting fundraising growth, by creating compelling cases for support and innovative propositions for our highest-value campaigns. Working alongside passionate, purpose-driven professionals, you’ll help us maximize impact and create meaningful connections with our supporters. 

As a Case for Support Lead, you will be instrumental in developing impactful narratives that resonate with our supporters and drive our mission forward. Your work will provide essential, up-to-date information about our clinical services, research and policy work. This will support all fundraising teams to build accurate and inspiring fundraising campaigns. By identifying funding opportunities and crafting tailored cases for support, you’ll ensure that our high-value fundraising teams continue to achieve transformational impact. 

What you will be doing:

• Create compelling case for support narratives about all aspects of Marie Curie’s work, articulating the need, solution, and impact for various audiences. 
• Collaborate with service, policy, and research teams to gain a deep understanding of their work and goals, gathering insights to support funding applications and campaigns. 
• Work closely with high-value income streams, supporting Trusts & Foundations, Philanthropy and Corporate teams by coordinating with internal stakeholders to develop compelling propositions. 
• Provide all fundraising teams with accurate, self-service information, including writing narratives and interpreting data. 
• Delivery of online Discovery Sessions with fundraising teams to improve their understanding of our cause. 

What we are looking for: 

• Proven experience in fundraising, service delivery, cause-led communications, or evaluation work. 
• Creative thinker with an independent, autonomous approach to work. 
• Strong communication skills to inspire others and positively influence opinions, with the ability to gain respect at all levels and drive practical, meaningful change. 
• Skilled at understanding and interpreting complex information and data and articulating it in a compelling way, both in writing and verbally. 
• Excellent people skills with a proven ability to integrate quickly into complex organizations. 
• Financial literacy with experience in interpreting budget information. 

Please see the full job description  

Additional Information

Application & Interview Process 

• As part of your online application, you will be asked for a CV and supplementary details. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role. 
• Close date for applications but may close early: 2nd July 2026 
• Interviews due to take place 9th and 13th July2026 

** Important we encourage you to apply early as we may close the job advert sooner after receiving a sufficient number of suitable applications**. 

Salary: £36,900 to £39,900 

Contract:Permanent Full-Time 35 hours per week

Based: Remote based within the United Kingdom, occasional travel may be required travel costs covered 

Benefits you’ll LOVE: 

• Flexible working. We’re happy to discuss flexible working at the interview stage. 
• 25 days annual leave (exclusive of Bank Holidays) 
• Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%) 
• Loan schemes for bikes; computers and season tickets 
• Continuous professional development opportunities. 
• Industry-leading training programmes 
• Wellbeing and Employee Assistance Programmes 
• Enhanced bereavement, family friendly and sickness benefits 
• Access to Blue Light Card membership 
• Subsidised Eye Care 

At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone — staff and volunteers alike — supportive, inclusive and rewarding.  We take stringent steps to ensure that anyone who joins our organisation are suitable for their roles and are committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share.

We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings.  We actively encourage applications from people of all cultures, perspectives and lived experiences.

We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at .

Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you — your experience, perspective and voice.

Pathway Manager

Apply today to step into a role where your leadership will drive real, measurable impact—empowering teams, shaping inclusive services, and making a lasting difference in people’s lives every day.

Location: Lambeth - Lambeth YP Assessment Time Out

Salary: £43,632 per annum

Closing date: 05 July, 2026

Employment Type: Permanent

Hours per week: 37.5

About the Role

Lead the delivery of a high-impact, person-centred service as a Pathway Manager, where your leadership will directly shape outcomes for individuals and communities. You’ll drive performance, quality, and continuous improvement across a multidisciplinary pathway, building strong partnerships and using insight and data to inform confident, effective decisions.

We’re looking for a proactive, values-driven leader who thrives in complex environments. You’ll bring strong operational oversight, team leadership, and stakeholder management skills, alongside a commitment to safeguarding, inclusion, and excellence. If you’re action-oriented, collaborative, and passionate about delivering meaningful change, this is your opportunity to make a real difference in an inclusive and supportive environment.

Please note that this job opportunity is offered as a full-time (37.5 hours a week), permanent role.

Key Deliverables

• You will be committed to working in and maintaining an environment that supports the safeguarding of young people as the Safeguarding Lead for the service

• You will be adept in managing the service and its partnerships

• You will manage, monitor, evaluate and continuously improve the service and its operation within Lambeth’s developing approach

• You will comply with quality inspection and assessment procedures

• You will ensure effective support, learning or family support plans (as applicable) for young people are in place and regularly reviewed

• You will maintain a safe and secure environment, that has appropriate risk assessment processes and systems in place that are regularly reviewed and monitored;

• You will ensure young people are a major part in shaping service delivery

• You will ensure effective delivery of Depaul UK’s approved life skills training and work closely with Participation and Volunteering leads.

• At the end of this programme, you will develop an evidence based report, that will enable us to embed what was done well, share learning internally and externally

• To be successful in this role you will be expected to go the extra mile by being flexible with the hours you work always bearing in mind the needs of the business.

• You will undertake full line management of the Team Leader and ETE worker

• Any other duties commensurate with the role

Health and Safety:

• To ensure a safe and secure environment and maintain high standards within the services. This includes risk assessments, health and safety checks and the cleaning and preparation of rooms for new residents.

• To involve service users in developing an awareness of their own personal and building health and safety, through information sessions, key working and support planning and resident meetings.

• To ensure that the project is clean and safe and to encourage residents to take some responsibility in the cleaning of their communal areas and their room.

• To work for a proportion of the time as a lone worker and as part of the wider team.

• Undertake appropriate risk assessments for lone working.

Administration:

• To maintain written records and monitoring information as appropriate and input and retrieve data on the Inform system.

• To prepare reports, statistical data and other information that maybe requested by the Asst. Area Director.

• To ensure that any repairs and maintenance issues are reported in a timely manner in order to ensure the health and safety and security of the building environment.

• Any other administrative tasks that will ensure the smooth running of the service.

Finance:

• With the support of the Area. Director devise effective, safe and timely methods for the collection of accommodation and service charges from residents, and to maintain auditable records of payment.

• Ensure that arrears management procedures are adhered to.

• To take responsibility for petty cash and record all transactions in line with policy.

General:

• To contribute to a high quality and effective delivery of service.

• To participate in internal/external meetings as required and attend training, events, conferences and other functions as necessary.

• To participate in regular supervision and IDP and help in identifying your own job-related development and training needs.

• To contribute to and be supportive of young people’s involvement in our services and in all levels of decision making throughout the organization.

• To ensure that all Depaul policies and procedures are adhered to.

• To be successful in this role you will expected to go the extra mile by being flexible with the hours you work always bearing in mind the needs of the business.

• Any other duties commensurate with the role.

What we are looking for from you

When completing your application form please address all the points set out below.

• A commitment to the ethos and values of Depaul including the organisation’s policies and procedures

• Demonstrable experience of working with young and vulnerable people and young families with multiple and complex needs.

• Experience and understanding of challenges and barriers faced by young people in securing accommodation and sustainable education and training.

• Experience of leading a team, establishing processes and relationships.

• Negotiating skills

• Coordinating and organising skills

• Able to work on own initiative but at same time able to exercise sound judgment in knowing when to consult or delegate tasks.

• Able to work flexibly and develop positive working relationships at a range of different levels including staff, volunteers, managers, young people and stakeholders to set and deliver organisational goals and resolve conflicts of interest professionally.

• A clear understanding and ability to implement risk management, information sharing and data security arrangements.

• Awareness of and commitment to equal opportunity and diversity practice. Ability to promote and implement diversity practice and policies and generally treat colleagues and young people fairly and with respect.

• Demonstrate ability to use IT to a level which will enable high quality reporting to be carried out. This should include an ability to use data capture systems including running queries and reports.

• Expertise to manage a medium sized team of staff with responsibility for multiple projects/ services, a range of which of which operate 24 hours per day, 7 days per week

• The ability to provide cover Monday to Friday with occasional management support at weekends.

What You’ll Receive

· Tailored training and development

· Flexible working options where suitable

· 26 days annual leave, rising with service

· Family friendly leave policies

· Pension scheme with employer contributions up to 7%

· Employee Assistance Programme with 24/7 GP access

· Discounts across retail, travel, food, fitness and more

· Cash health plan for you and your family

· Death in service benefit

· Access to legal and practical support

Safer Recruitment

Depaul UK is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.

About Depaul UK

In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed “cardboard cities” due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 Depaul UK was born.

What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, Depaul UK provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year.

As our name suggests, the work of Depaul UK has been inspired by St. Vincent de Paul – a man who devoted his life to helping vast numbers of people throughout the 17th century. St. Vincent de Paul’s belief in the intrinsic worth of all people and his commitment to taking bold action remain central to our values today. Depaul UK now forms part of a family of Depaul charities around the world. We each focus on the specific challenges in our own countries, but we’re united by our shared values and mission to end homelessness.

The Philharmonia is seeking to appoint a Box Office and CRM Manager to lead the management, development and optimisation of the Orchestra’s CRM strategy, systems and audience experience. The roles focuses on ensuring a seamless customer journey while overseeing the effective operation of the Box Office and the ongoing development of Tessitura.

This is a key role overseeing both the day-to-day operation and strategic development of the Philharmonia’s Box Office and CRM function. The successful candidate will play an important role in developing ticketing and customer strategies that maximise sales income, improve conversion and enhance the audience experience.

As a public facing member of staff, the Box Office and CRM Manager will be a key representative of the Orchestra, ensuring customers receive a welcoming, efficient and accessible service whether booking online, by phone or in person. A proven track record of delivering excellent customer service is therefore essential.

The role will also lead on the effective management and ongoing development of Tessitura, supporting audience insight, segmentation, reporting and customer journeys across the organisation. Working closely with colleagues across Marketing, Development, Finance and Concerts, the successful candidate will help ensure that customer data is used effectively to support audience growth, income generation and informed decision-making.

Previous experience of using Tessitura is essential. From hall dressing and campaign set-up to system optimisation, reporting and user support, this role will be one of the Orchestra’s lead Tessitura users. Experience of working within a Tessitura consortium would be advantageous.

Key Responsibilities

Strategic planning and implementation:

• Work closely with Marketing and Development colleagues to develop and implement CRM strategies that support audience growth, income generation, membership retention/acquisition and fundraising objectives

• Develop customer journeys, audience segmentation and data-led approaches that improve conversion, retention and engagement across the customer lifecycle

• Support the development of sales forecasts, benchmarks and performance analysis, providing insight to inform campaign planning, pricing and decision-making

• Work with Marketing colleagues to develop and implement promotions, campaigns and tracking mechanisms

• Identify opportunities to improve efficiency, increase conversion and enhance the customer experience through CRM optimisation, automation and process improvements

• Ensure CRM processes, reporting and audience data support the Orchestra's strategic priorities and audience engagement goals

• Work with the Friends team to ensure membership schemes are effectively structured, maintained and optimised to support recruitment, retention and income growth

Project Management:

• Oversee the day-to-day operation of the Philharmonia's Box Office across all performances and events

• Lead ticket sales activity across all channels, ensuring a smooth and efficient booking experience for customers

• Act as a senior point of contact for customer enquiries, complaints and complex ticketing issues

• Lead on set up and implementation of new seasons, events and sales activity

• Ensure events, pricing structures, memberships and ticketing offers are accurately implemented and maintained within Tessitura

• Maintain high standards of data accuracy and integrity across Box Office and customer records

• Review and improve Box Office procedures and customer-facing processes to support operational efficiency and customer satisfaction

• Champion accessibility across all ticketing and customer service activity

Leadership & Management:

• Work with the Senior Data & Audience Insight Manager as Tessitura co-lead for the organisation, helping to shape CRM best practice and development

• Develop and deliver training for staff across departments to ensure confident and effective use of Tessitura and Box Office activities

• Create and maintain clear documentation, processes and guidance to support the consistent use of CRM systems across the organisation

• Ensure organisational compliance with relevant legislation and industry standards, including GDPR, PCI and data protection requirements

• Keep abreast of developments in Tessitura, CRM, ticketing and audience engagement through professional networks, training and sector events, sharing knowledge and recommendations across the organisation

• Champion best practice in customer service and audience experience, promoting a culture that prioritises welcome, accessibility and continuous improvement

Skills and Qualifications

Essential

• Minimum three years' experience in a CRM, ticketing, audience data or related role

• Advanced knowledge and practical experience of Tessitura

• Experience managing and maintaining CRM systems and customer databases

• Experience producing audience analysis, reporting and business insight

• Strong understanding of customer relationship management principles

• Excellent attention to detail and commitment to data accuracy

• Strong analytical and problem-solving skills

• Excellent communication and interpersonal skills

• Ability to explain technical concepts to non-technical colleagues

• Ability to manage multiple priorities and meet deadlines

• Commitment to delivering outstanding customer experiences

• Interest in music, culture and the arts

• Willingness to work evenings and weekends

Desirable

• Experience of implementing CRM upgrades or major systems projects

• Experience working within a Tessitura consortium

• Experience of customer journey mapping and audience segmentation

• Experience of marketing automation and CRM-driven campaign delivery

• Experience working within an arts, cultural or performing arts organisation

• Knowledge of accessibility best practice within ticketing and audience services

Housing Management Worker

You will be joining a very tight-knit and supportive team that works tirelessly to ensure some of the most vulnerable individuals in the borough are well-cared for.

Location: Lambeth - Lambeth YP Assessment Time Out

Salary: £29,336 per annum

Closing Date: 05 July, 2026

Employment Type: Permanent

Hours per week: 37.5

About the Role

Make a real difference as a Housing Management Worker at our service in Lambeth. You’ll take the lead in managing safe, high-quality accommodation for young people at risk of homelessness—driving standards across repairs, voids, rent collection, and compliance while working closely with landlords, contractors, and support teams to keep services running smoothly.

We’re looking for someone with housing or supported accommodation experience who brings strong tenancy management knowledge, confidence with welfare benefits, and a proactive, solutions-focused approach. You’ll work directly with young people with complex needs, using a strengths-based, psychologically informed approach to help them sustain tenancies, reduce arrears, and build independence.

Join an inclusive, values-driven organisation where your work has real impact. With ongoing training, support, and a strong team culture, you’ll help create safe homes, empower young people, and deliver services that truly change lives.

Please note that this job opportunity is offered as a full-time (37.5 hour per week), permanent role.

KEY DELIVERABLES

• You will always ensure the safety and wellbeing of clients in the service, including using Safeguarding and emergency alert procedures as applicable.

• You will advise all prospective or new tenants/residents of their rights and responsibilities under their tenancy/license agreement.

• You will be responsible for ensuring that repairs are undertaken to a high standard, within an appropriate time frame and represent value for money.

• You will be responsible for ensuring that accommodation units are well maintained in accordance with the management agreement and for bringing them quickly into management to minimize void loss.

• You will prepare short reports on arrears, voids, and repairs for the service manager, Depaul’s central services and commissioner meetings as required.

• You will be responsible for ensuring that all common parts and grounds of Depaul managed properties are in good maintenance order and adhere to Depaul Health and Safety requirements.

• You will be responsible for maintaining Health and Safety standards in the premises and a point of information for clients regarding Health and Safety.

• You will facilitate the fair allocation of letting accommodation in accordance with Depaul’s Policy and Procedures.

• You will work with the keyworkers and clients to collect rents and service charges and hold responsibility for the accurate reporting of rental income, voids and allocations to Depaul’s finance team.

• You will liaise with local Housing Benefit Teams, Social Service Departments or other authorities regarding individual rental income claims.

• You will work proactively with keyworkers and clients to develop personal payment plans to support clients not to incur rental debt.

• You will be the first point of contact for landlord queries and contractors.

• You will support and facilitate the work of the volunteers who add value to the work that we do.

• You will contribute to making the environment a positive place to work for all staff, volunteers, and students.

• You will undertake further duties as commensurate to the role identified by your line manager.

• Demonstrate a commitment to client involvement by advocating client involvement opportunities, for example by actively promoting the Voice of Depaul to clients and attending residents meetings when appropriate.

• You will attend training as appropriate to your development to support you in your role.

• You will form an integral part of the team and as such attend team meetings when required.

WHAT WE ARE LOOKING FOR FROM YOU

When completing your application form please address all the points set out below.

• Experience of working within a supported and/or social housing setting

• An understanding and commitment to working in an assets based way

• An understanding of the needs of people experiencing homelessness, mental health challenges, substance use, or leaving care.

• A knowledge and understanding of housing management

• A knowledge and understanding of welfare benefits

• Good literacy, numeracy and IT skills

• Able to demonstrate clear understanding of safeguarding requirements and procedures

• A commitment to promoting equality, diversity and inclusion, ensuring everyone is treated with respect and dignity.

• Commitment to promoting an environment which has the highest regard for the Health and Safety of others.

• Personal and professional integrity

• High level understanding of professional boundaries and ability to maintain boundaries

• Effective collaborative working

• Ability to effectively reflect on own practices for ongoing learning and development

• Respect for the values and ethos of Depaul and its founding partners.

What You’ll Receive

· Tailored training and development

· Flexible working options where suitable

· 26 days annual leave, rising with service

· Family friendly leave policies

· Pension scheme with employer contributions up to 7%

· Employee Assistance Programme with 24/7 GP access

· Discounts across retail, travel, food, fitness and more

· Cash health plan for you and your family

· Death in service benefit

· Access to legal and practical support

Safer Recruitment

Depaul UK is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.

About Depaul UK

In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed “cardboard cities” due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 Depaul UK was born.

What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, Depaul UK provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year.

As our name suggests, the work of Depaul UK has been inspired by St. Vincent de Paul – a man who devoted his life to helping vast numbers of people throughout the 17th century. St. Vincent de Paul’s belief in the intrinsic worth of all people and his commitment to taking bold action remain central to our values today. Depaul UK now forms part of a family of Depaul charities around the world. We each focus on the specific challenges in our own countries, but we’re united by our shared values and mission to end homelessness.