Head of supporter engagement jobs in Bermondsey, greater london

At Samaritans, volunteers are at the heart of everything we do. As the needs of communities evolve, so must the ways in which people can connect, contribute and make a difference. We’re looking for a Volunteering Innovation Advisor to help us imagine, design and embed what volunteering could look like in the years ahead.

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This is an exciting opportunity for someone who is passionate about innovation, curious about emerging trends, and motivated to meet the needs of future Samaritans volunteers. You’ll contribute to developing new and flexible models of volunteering—ensuring we reach more people, remove barriers to involvement, and create opportunities that are equally meaningful and sustainable.

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Contract

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• £30,000-£33,000 per annum plus benefits
• Full Time (35hrs per week)
• Permanent
• Hybrid working with link to Ewell office
• In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month.​
• We are passionate about flexible working, talk to us about your preferences 

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What You’ll Do

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In this role, you’ll bring ideas to life.

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You’ll research emerging trends and evolving volunteer expectations to inform the development of new roles, opportunities and approaches to volunteering - helping to translate insight into practical and sustainable solutions that support current and future volunteers.

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You’ll contribute to answering questions like:

• How can Samaritans offer more flexible and inclusive opportunities?
• What motivates volunteers today, and how is that changing?
• How do we ensure our volunteering reflects the diversity of the communities we support?

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From managing insight to project planning and from developing resources to collaborating with volunteers and staff, your work will support shaping a positive and inclusive future volunteer experience across our organisation.

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What You’ll Bring

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• Curiosity and openness to innovation and improving ways of working.
• Ability to work collaboratively with a wide range of people, including staff and volunteers.
• Ability to use insight to inform decisions and drive improvement.
• Experience in change, improvement or innovation projects.
• Experience in a volunteering‑focused organisation and understanding of volunteer engagement.

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Full Job Description and Person Specification below

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Why Samaritans?

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At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.

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We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.

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You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.

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For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available below. You can also visit our careers website to access this.

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We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans. 

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Apply now

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If this sounds like the opportunity for you, please apply. You will be asked to answer some short application questions and to upload your CV.

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​Applications close: Monday 27th April

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In person interviews will be held at our Surrey office (KT17 2AF) from the w/c 11th May until end of May. Exact dates are to be decided.

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At Samaritans, human connection is at the heart of everything we do.

We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team.

We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through.

Fundraising Officer 

Salary:  £29,409 - £31,656 

plus £312 p.a working from home allowance (see below for more details on remuneration)

Contract : Full time, permanent, remote first, home-based. 

About Voice 21 

Voice 21 is the national oracy education charity. We exist to empower every child to use their voice for success in school and life. Our work transforms learning and life chances through talk by increasing access to a high-quality oracy education for those that need it most. Follow the links to find out more about why oracy is so vital and the impact Voice 21 has. 

Why work for Voice 21?

Tackle a vital challenge, with great people. Voice 21 exists to transform children' s learning and life chances through talk and we are aiming to be working with 1,800 schools a year by 2030. To reach this goal we recruit great people and give them real responsibility, training and support. 

Output focused culture, with flexible working opportunities. We have an agile and flexible approach, our team can work when and wherever works best to deliver the requirements of their role. As our staff predominantly work from home, we support them to create a workspace and provide technology that enables them to work effectively. 

Real development opportunities. We believe in supporting people to develop the skills they need to be excellent whether this means funding external training, finding a mentor to support them or giving them the time to learn from others in the organisations through our regular CPD sessions. 

Great benefits. 36 days holiday (inclusive of bank holidays and a 3 day Christmas closure period). Holiday entitlement increases linked to length of service, 5% employer contribution to pension, interest-free season ticket, cycle and technology loans, employee assistance scheme. 

Remuneration. Our pay is a band and spine point approach where there is up to 7 years progression automatically available (depending on starting point) 

Purpose of the Role: 

Fundraising plays an important role in the sustainability of Voice 21 and our ambitious new strategy aims to double our voluntary income to £2M by 2030. This new post of Fundraising Officer has been created to support the Head of Fundraising and wider leadership team with operations across high value fundraising streams – grant-making trusts and foundations, philanthropy and corporate partnerships. 

You will be responsible for researching potential funders, maintaining accurate records of fundraising contacts and activities, helping to build and maintain relationships with current and prospective funders, producing compelling reports for our funders and engaging communications for fundraising audiences, and creating and project managing inspiring engagement opportunities, including events, for current and prospective supporters.

The successful candidate will ideally have previous experience working in a fundraising team – or else bring compelling transferable skills from a comparable, external-facing role. You will need to demonstrate that you can build and maintain great relationships with people at all levels, both internally with colleagues across the organisation, and with external high value stakeholders. Competent organisational skills are a must, with the ability to anticipate needs and exceed expectations. You will obviously need excellent communication skills too, including being able to write well and edit wisely (without depending on AI!) 

This varied role will offer plenty of opportunities to develop new skills and build your high value fundraising experience. It would suit an ambitious, motivated fundraiser who is driven by Voice 21’s mission and is looking to develop their career in the sector.

Key Responsibility of the Role: 

• Researching grant-making trust and foundations, maintaining a prospect pipeline, and developing and submitting funding applications.

• Managing reporting cycles and producing reports for funders.

• Maintaining the fundraising database (Salesforce), ensuring departmental data is accurate and up to date. 

• Organising engagement opportunities, including events, for prospects and/or funders, with oversight from the Head of Fundraising.

• Building and maintaining strong, sustainable relationships with fundraising contacts, ensuring excellent engagement and stewardship. 

• Supporting the Corporate Partnerships Lead as needed with corporate fundraising activities.

• Providing operational support to the Head of Fundraising and Senior Leadership Team, ensuring where appropriate that senior colleagues are fully briefed and prepared.

• Working collaboratively across the organisation to raise the profile of fundraising and to maximise opportunities.

• Other administrative tasks as required to support the fundraising team.
   

This job will require that you have: 

Essential: 

• Good understanding of the fundamentals of high value fundraising, with some previous experience working in a fundraising team to raise income to a target. 

• Experience of researching potential funders/donors and of successfully identifying great leads/prospects.

• Excellent written communication skills, with ability to translate complex information into simple and compelling narratives appropriate for the intended audience.

• Excellent interpersonal skills, with the ability to build and maintain productive relationships at all levels. 

• Strong organisational skills and the ability to manage multiple priorities effectively. Comfortable working in a fast-paced, iterative culture, working across lots of different projects/activities. 

• Self-motivated, comfortable working autonomously, and able to take ownership of own performance.

Desirable: 

• Experience of using Salesforce (or another CRM system) to manage contacts and pipelines, track performance, and report on outcomes.

• Knowledge of fundraising legislation, ethics, compliance, and data protection requirements.

Who you’ll work with: Your line manager will be the Head of Fundraising and you will work alongside a Corporate Partnership Lead. The fundraising team of 3 sits in the Operations Directorate.

Where you’ll work: All Voice 21 staff work remotely and this is a home-based role, with some travel expected to our London office (by Victoria station) and elsewhere for meetings. Occasional overnight stays may be required depending on where you are based. Voice 21 pays all travel and accommodation expenses. 

Contract: Permanent, subject to successful probation review after six months.

Application details 

To apply:

Please submit your most recent CV and covering letter, considering the suggestion below:

Applicants are advised to carefully consider the job description before applying, tailoring your CV and cover letter to demonstrate clearly how you match the specification for this role and giving concrete examples of the impact you have had in your current role. Applicants who do not demonstrate their capability and competency in the key areas of responsibility are unlikely to progress to interview.

Closing date:  8th May 2026 however we reserve the right to close applications before the stated closing date if a sufficient number of suitable applications is received

Interview dates: TBC 

Valuing every voice

Voice 21 believes that every voice should be heard and valued. We are committed to the equal treatment of all current and prospective employees and do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. 

Voice 21 is a diverse and inclusive workplace and we strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. By offering a salary range, we demonstrate our commitment to considering a wide range of applicants who may bring different perspectives and levels of experience.

CEO

• Salary for FTE: £62,000 - £75,000 dependant on experience
• 38 hours a week over 5 days (flexibility for right candidate)
• Home-based with travel for events and meetings

Reporting into the Board of Trustees, we are seeking an inspirational CEO for the PDA Society, who can lead with humility and curiosity, empowering and supporting our staff along the journey. They will be responsible for the day-to-day management of the charity and its staff and volunteers, and will oversee the development of our training products, research and support services, whilst ensuring sustainable growth in impact and income.

This is a fantastic opportunity to join a trusted enterprise within the PDA community with a strong mission and a committed, values driven team. The successful candidate will be passionate about improving the lives of PDAers and their families. You will be energetic, creative and bring new ideas for enhancing the charity’s reputation, through nurturing existing relationships and developing new ones to achieve the charities goals. Our ideal candidate will have lived experience of autism, PDA or other neurodivergence although this is not essential.

Closing date for applications: Midnight on 22nd April 2026

Interviews with Trustees:  April / May 2026

What if your career in youth work could sit at the intersection of sport, safety, and genuine transformation? Fight for Peace is looking for a Youth Work Manager who knows that the real work happens in the relationships — and has the experience to prove it.

This is a senior leadership role for someone who understands the realities facing young people in inner-city communities, and who is ready to lead a team that meets them where they are — every evening, every session, every conversation that counts.

Fight for Peace has spent over two decades using boxing and martial arts as a gateway to something bigger, education, employability, personal development, and a real shot at a different future for young people aged 7–25 in East London. As our Youth Work Manager, you'll be the person responsible for making sure the youth work at the heart of our Academy is outstanding.

You'll lead our youth workers, shape our programmes, and act as our primary safeguarding lead within primary interventions. This isn't a hands-off management role, you will be present in the Academy at least four evenings a week, visible to young people and staff alike, and actively involved in the delivery of life-changing work.

What you'll own:

You'll take the lead on designing, developing, and quality-assuring our youth work offer, including programmes like Man Talk and Lutadoras, our gender-specific personal development groups, as well as youth leadership initiatives and open-access evening services. Working alongside our Sports Manager and MEL team, you'll ensure every programme has a clear theory of change, measurable outcomes, and personal development woven into its core.

Safeguarding sits at the very centre of this role. You'll be the named lead for safeguarding across primary interventions, responsible not just for managing individual concerns, but for building a culture where every member of staff is vigilant, confident, and fully trained. You'll know your way around Working Together to Safeguard Children, contextual safeguarding, and trauma-informed practice, and you'll bring that knowledge to life in how the team works every day.

You'll also manage a team of youth workers, recruiting, developing, and holding them to high standards through regular one-to-ones, team meetings, and a genuine investment in their growth. Many of our youth workers are young people themselves who have come through our programmes, and supporting their professional development is a privilege that comes with this role.

What we're looking for:

You'll have a strong track record in youth work, ideally in an inner-city or community setting where the issues of violence, exploitation, and social inequality are not abstract concepts but lived realities for the young people you work with. You'll hold a recognised youth work qualification at Level 3 or above, and have experience acting as a designated safeguarding lead or equivalent.

You'll be a confident leader, a skilled relationship-builder, and someone who genuinely thrives in a fast-paced, dynamic environment. Above all, you'll believe without reservation that every young person has the potential to succeed, and you'll bring that belief into work with you every single day.

The details:

• Salary: £37,000 – £42,000
• Location: Fight for Peace Academy, Woodman Street, London E16 2LS
• Academy presence required a minimum of four evenings per week, including Friday evening rota cover

An enhanced DBS check and recognised safeguarding qualification will be required. Right to work in the UK is essential.

Fight for Peace is committed to equality, diversity and inclusion. We particularly welcome applications from individuals with lived experience of the communities we serve.

Role Purpose:

This is a very exciting time for The Social Change Nest. We continue a trajectory of steep growth, onboarding and supporting hundreds of new groups every year. We are working closely with funders worldwide, helping them move large amounts of funding to unincorporated movements at the frontlines of social change. We are spending more time than ever raising awareness on how capital flows impact the ability of communities to create change, and how we can hack the system to enable more money to flow in an equitable way to unincorporated movements. We are looking for somebody who is excited about all this and ready to hit the ground running.

About the Social Change Nest

At the Social Change Nest (SCN), we’re radically transforming the funding landscape and strengthening civil society. We remove the financial and administrative barriers – like bank accounts and legal structures – that often prevent communities, grassroots groups and informal movements from accessing funding and focusing on their core mission. We also work closely with funders, enabling them to support social action with confidence and transparency.

We currently support over 700 groups across the UK and abroad addressing issues such as social injustice, climate, housing, wellbeing and animal rights. We are at the forefront of fiscal hosting in Europe and, since our inception in 2021, we have supported groups in securing over £50 million in funding, helping them take advantage of opportunities that may have otherwise been unavailable.

How We Work

You’ll be joining a close-knit team, the Development team, which is responsible for business development and marketing and communications. You’ll be supported and developed to be the best you can be. We believe that every member of our team brings a unique perspective from their experiences and abilities, and we encourage everyone to be curious about how we can improve everything we do, from how we interact as a team to how we deliver for our clients and communities.

Underpinned by our values of collaboration, curiosity, courage, and creativity, we work closely and with care with our partners because we believe relationships are the glue that holds us all together.

We’re a growing business and operate at pace to keep up with the challenges that the sector faces. We have established a lot, but as we grow, we’re still working some things out. The ideal candidate will enjoy working within a fast-paced and evolving organisation and have a natural curiosity about how their role fits into the bigger picture. You’ll thrive on problem-solving and will feel comfortable handling multiple priorities at once, always seeking collaborative solutions. You’ll be adaptable and able to shift focus quickly when things change, ensuring strong communication across the team and with clients to keep everything aligned.

Key Responsibilities:

 Business Development

• Work with the Development Lead and the Head of Development to ensure that all new groups have an excellent onboarding experience that is both timely and values aligned.
• Deliver high-quality bid proposals and pitch documents to support business growth.
• Develop and implement client management and engagement strategies, including our philanthropic networks, enhancing relationships and delivering value.
• Quickly build strong rapport with funders and community groups to ensure effective implementation of our strategy.

Pipeline & Financial Management

• Analyse and present HubSpot data to inform strategic decisions and refine our offering.
• Support the Head of Development in managing the budgeting processes and preparing essential documentation for pitches and contracts.

Integration

• Support the integration of Development with other departments.
• Work closely with other members of the Development team to ensure our work is an orchestrated effort to deliver our strategic goals.
• Spot opportunities for increased efficiency, build processes where missing, contribute to the overall development of the organisation.

Skills and Experience:

• Proven business development expertise in the philanthropic sector with a track record of winning new business, and able to apply these skills to enhance our business development strategies.
• A good understanding of the philanthropic and grant-making sectors in the UK, Europe and the USA, with the ability to use this to enrich our strategies and client interactions.
• Able to use your knowledge and skills to identify and seize opportunities for growth through partnerships, projects and clients.
• Numerate and adept at analysing data to derive insights that guide business planning and strategy.
• Outstanding customer service skills, both proactive and reactive. Your reliability, trustworthiness, and ability to respond to our clients’ needs set you apart.
• Excellent pitch/proposals and bid-writing skills with an ability to craft compelling proposals that resonate with our target audience, including design and pricing.
• Ability to adapt communication style, pitch and materials to a wide range of audiences, from grassroots community groups to large global foundations.
• Capable of anticipating and evaluating the potential risks and returns of projects and able to assess risk as part of the process.
• Experience in managing complex work strands and coordinating across different teams, demonstrating your leadership skills and strategic awareness.
• Excellent interpersonal skills and a confident communicator. You excel in bringing people together to achieve shared objectives.
• Experience in mentoring and supporting team members.
• An advocate of Diversity, Equity, and Inclusion.
• A demonstrable commitment to serving underrepresented groups in the UK or abroad.

How to Apply

We strongly encourage applicants from a wide variety of backgrounds. We are committed to our staff representing the wide variety of backgrounds represented in the communities we work with. If you are concerned that you may not fit 100% of the job specification – please throw your hat in the ring. We never put formal education requirements on any role as we value lived experiences as highly as formal education and training qualifications.

Please send your CV and answers to the following questions to Careers4Change.

• Please tell us why you want to join The Social Change Nest (400 words max)
• Please tell us how your previous experience working in philanthropy is relevant to this role (400 words max)

Job title: Senior Development Manager

Location: Hybrid/London, Farringdon 2-3 days in the office

Reporting To: Head of Development

Contract:Full time permanent

Salary: £45,000

Date Closes: Thursday 30th April

Senior Corporate Partnerships Manager

Role Overview

Aquilas are delighted to partner again with a wonderful Children’s Charity that supports young carers in recruiting a Senior Corporate Partnerships Manager, with an emphais on business development.

Location:London (2 days per week in the office)
Hours: 37.5 per week
Salary: £45,000 to £50,000 per annum
Reporting to: Director of Fundraising
Term: Permanent

About the role:

This role will be responsible for driving income growth by securing new corporate partnerships and high-value donors. It requires strategic thinking, excellent relationship-building skills, and the ability to convert prospects into long-term supporters of the charity's mission to improve young carers’ lives.

About the team:

The successful applicant will be a key member of the Fundraising Team. The wider fundraising team consists of a Trusts team, a regional community fundraising team and a Partnerships team who are responsible for account management of the existing corporate partners and developing higher levels of engagement.  The entire team is overseen by a Director of Fundraising and Communications.

Key Responsibilities:

• Identify and research potential corporate partners, aligned with the charity’s values 
• Develop and maintain a robust pipeline of prospects for new business opportunities.
• Initiate and nurture relationships with senior stakeholders in businesses and philanthropic organisations.
• Maintain new corporate relationships for a minimum of 12 months and then transition them across to corporate partnerships colleagues for ongoing stewardship if relevant.
• Deliver compelling pitches and proposals tailored to partner needs.
• Collaborate with the marketing and communications team, Operational Managers and teams to create impactful partnership packages.
• Track progress against targets and provide regular reports to senior leadership and trustee’s.
• Stay informed on market trends and competitor activity, to advise Director of Fundraising on market trends and strategically lead on new applications.
• Prepare effective stewardship plans to engage corporate partners.

About you:

• Proven track record in securing new business or partnerships, ideally within the charity or corporate sector.
• Strong networking and negotiation skills.
• Excellent written and verbal communication abilities.
• Ability to manage multiple projects and deadlines effectively.
• Knowledge of how to effectively research and develop a pipeline.

To Apply:

To receive a candidate pack or arrange a confidential conversation, please contact:

Kieran McGorrian, Head of Not for Profit Appointments, Aquilas 

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. We are looking forward to connecting with you.

We are seeking a fixed-term Brand Manager to manage the evolution and development of the Battersea brand to build brand health and ensure it is positioned to support organisational priority areas and the telling of our story.

The Brand Manager will oversee the brand development project to leverage the brand in highlighting unresolved needs and creating urgency, while equipping teams with the tools to act confidently and achieve effective cut-through whilst remaining distinctly Battersea.

This role provides brand guardianship and expert advice to ensure a consistent brand identity, whilst managing risk and reputation, working with partners and internal teams to understand and apply the brand with confidence.

Due to the time-sensitive nature of this role, we are seeking candidates who are available to start in May 2026. Please only if you are able to commence employment by this time.

Overall Objectives:

• Drive forward the delivery of our brand development work to maintain and build brand health and ensure our brand can work harder to support our fundraising and campaigning ambitions whilst maintaining Battersea’s distinctiveness in the category.
• Ensure the brand is positioned to support the communication of the full story of Battersea’s work and can convey why Battersea, and why now, to audiences and supporters.
• Develop and implement guidelines and tools and engagement techniques to convey urgency and need and give clear guidance to internal teams on the use of the Battersea brand.
• Provide brand guardianship and consultation on the strategic use and application of our brand across all partnership activity to ensure consistency, as well as facilitate best-in-class application.
• Monitor key brand metrics to ensure Battersea’s relevance and audiences understanding of our work, so the brand can support wider organisational goals.
• Manage brand reputation by proactively identifying and mitigating brand risks and overseeing trademarking to protect the Battersea brand with internal and external stakeholders.
• Work collaboratively within the Marketing and Communications Directorate and build trusted and positive working relationships with teams across Battersea to embed and enable use of the brand to support our organisational strategy.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year.
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. If you would like to talk more about this, please contact us. Greyscale copies of the recruitment pack are also available on request.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:

At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: 27th April 2026 - Early applications are encouraged as the role may close early if filled.

Interview date(s): Interviews will take place on a rolling basis.

For more information about the role, please download our Recruitment pack.

We are looking for a Quality & Service Improvement Officer to join our Quality and Service Improvement Team. You’ll be a key driver of Samaritans’ aim to improve the consistency and quality of our services, ensuring excellent service delivery to all our callers in their time of need.

We are a fun, friendly and supportive team whose focus is on delivering excellence to our callers and volunteers. The team sits within the operations directorate and is split into Safeguarding and Caller Support and Quality and Service Improvement. Between us and the senior volunteers that work alongside us we support 201 branches, over 20,000 amazing volunteers across the UK and Ireland whilst ensuring we provide a safe and effective service to our callers.

Contract

• £33,000-£35,000 per annum plus benefits
• Full Time (35hrs per week)
• Permanent
• Hybrid working with link to Ewell office
• In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month.
• We are passionate about flexible working, talk to us about your preferences 

What You’ll Do

You will be providing expert advice, guidance and support to specialist and senior volunteers and staff, in the management and application of a range of Samaritans quality assurance policies and procedures.

You will also be supporting caller feedback processes as well as new project developments.

What You’ll Bring

• Experience of working in quality assurance or quality management
• Excellent understanding and experience in the use of a broad range of quality assurance techniques and methods
• The ability to accurately assess and to report on large amounts of information
• Good understanding and experience of applying quality, data protection and safeguarding legislation and processes
• Understanding of the needs of a wide range of vulnerable service users
• Experience of working with and managing support for individuals in distress or with complex emotional/mental health needs

Criminal record check (DBS)

We take safeguarding seriously at Samaritans and follow safe recruitment practices. As this role has direct contact with children and adults at risk, this role will require an Enhanced DBS check with Adults and Children’s Barred Lists.

At offer stage, as part of the conditional job offer, we will require the candidate to disclose in full, spent and unspent convictions by completing a declaration form. The declaration form will only be seen by those who need to see it as part of the recruitment process.

Full Job Description and Person Specification below.

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Why Samaritans?

At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.

We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.

You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.

For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available below. You can also visit our careers website to access this.

We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans. 

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Apply now

If this sounds like the opportunity for you, please apply. You will be asked to answer some short application questions and to upload your CV.

​Applications close: 29th April

Video Interviews will be held between 5th and 12th May

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At Samaritans, human connection is at the heart of everything we do.

We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team.

We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through.

This is a key role within our team dedicated to delivering outstanding customer service. You will be the first point of contact for all of Stewardship’s customers, especially those using our giving platform. In this role, your customer service expertise will shine as you understand client needs, assist with a diverse range of enquiries, and resolve issues promptly to deliver an exceptional and joyful experience for every customer that brings our mission and values to life.

We’re looking for a warm, customer-focused individual who is passionate about delivering great service, creating meaningful connection with Stewardship’s customers and prospective customers, and helping those we serve be the best stewards of the resources God gives them.

Occupational Requirement (OR)

As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:

· Active membership of local church congregation.

An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.

Fitzrovia Youth in Action (FYA) is looking for an experienced, passionate and enthusiastic person for our Peer Mentoring Officer role. If you feel like this is you, we would love to hear from you!

The successful post holder will work with our peer mentoring team to empower young people to co-produce and deliver peer support programmes which draw on their own knowledge and lived-experience to help others.

The post holder will train youth facilitators to deliver our peer mentoring service through one-to-one peer mentoring and peer support group work. The post holder will also support the wider FYA peer mentoring team in training professionals working with young people around good practice in mentoring and mental health support work.

We are particularly keen to hear from candidates with experience of supporting participatory, youth-led group work, youth mental health programmes or peer support programmes.

You can find the role description and personal specification below. 

To apply, please submit your CV and a cover letter (no more than two sides of A4) explaining your experience and why you are suited for this role.

Interviews will be held the week commencing 27th April (TBC)

An established professional membership organisation is looking for a Senior Services Coordinator to support the delivery and development of a portfolio of member services. This role offers the opportunity to combine service management, stakeholder engagement and business development while leading a small team of two.

This role offers a hybrid working arrangement of  3 days in the office and 2 days working from home.

The Role

Working closely with the Head of Services, you will oversee the day-to-day delivery of a portfolio of services provided to members and partner organisations, ensuring they operate efficiently, deliver value and continue to evolve to meet member needs. You will also support the development of new services and partnerships that generate income and enhance the organisation’s offering.

Key Responsibilities

• Manage the day-to-day delivery of a portfolio of membership services and programmes.
• Lead and support a small team, overseeing performance, workload and development.
• Monitor service performance, risks and compliance, ensuring appropriate processes and controls are in place.
• Investigate and respond to service-related enquiries or complaints.
• Conduct research to understand member needs and identify opportunities to improve services.
• Support the development of new products, services and partnerships.
• Assist with projects to implement new services, working with internal teams such as IT, finance and project management.
• Build strong relationships with internal teams, members and external partners.

About You

You will be an organised and proactive professional with strong administration, customer service and stakeholder management skills. You will enjoy improving services, identifying opportunities and working collaboratively across teams.

You will need to demonstrate:

• Excellent organisational and administration skills with strong attention to detail
• Experience delivering or managing services, programmes or projects
• Strong customer service and stakeholder engagement skills
• Experience researching, analysing information and making recommendations
• Confidence managing multiple priorities, improving processes and handling difficult situations
• Experience leading or supporting a small team
• Strong written and verbal communication skills
• Good attention to detail
• Good IT skills including MS Office, mainly Excel

Experience working within membership organisations, professional bodies or regulated environments would be beneficial but is not essential.

Why Apply?

This is a great opportunity to join a respected organisation where you can shape services, develop partnerships and make a real impact on member experience while gaining exposure to service development and strategic projects.
 
 Please apply with your CV today and a member of the TPP team will be in touch with you if your experience meets the requirements of the role.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Job Title: HR Adviser
Hours: 35 hours (full time)
Salary: £44,686 per annum
Contract: Permanent
Location: ISHA, 102 Blackstock Road, Finsbury Park, London N4 2DR
This role is based at our Head Office in Finsbury Park with some flexibility to work from home for one day per week after a successful probation period.

We’re looking for an experienced, people focused HR Adviser (we call this role a People and Culture Adviser at ISHA) to join our small team and play a key role in delivering high quality, generalist HR support across ISHA.

This is a varied, hands-on role where you’ll work closely with managers and colleagues, providing sound advice across the full employee lifecycle, from recruitment and onboarding through to employee relations, performance management, policy implementation and learning & development. You’ll be a trusted adviser, confidently balancing best practice with a pragmatic, solutions focused approach while using sound judgement skills.

This is a great opportunity for an experienced HR professional to join our small, but supportive, People and Culture Team working on all aspects of generalist HR advice and support. You should be a resilient, professionally curious person who enjoys working independently as well as part of a small team.

You will work closely with the Head of People and Culture in a generalist capacity, to support with continuous improvement across all areas of P&C work, while helping to support and achieve our organisational objectives.

Key responsibilities include:

• Providing first-line, advisory support to managers on a wide range of ER matters, including disciplinary, grievance, sickness absence and performance.
• Independently managing ER casework end-to-end, ensuring outcomes are fair, consistent and legally compliant.
• Supporting recruitment and selection activity, including advising on job design and interviews.
• Coordinating onboarding and probation processes, helping new starters feel supported and role-ready from day one.
• Assisting with the development, review and implementation of HR policies and procedures aligned to acas best practice.
• Maintaining accurate HR records and supporting reporting using our HR system, Cezanne.
• Contributing to organisational projects such as wellbeing, engagement, EDI and culture.

You

We are seeking a proactive and committed individual with strong interpersonal skills who can provide an excellent, customer-focused service to employees, managers, and senior leaders. This is a busy and varied role, so we’re looking for someone who likes working in a fast-paced environment while ensuring consistency and accuracy alongside considering and minimising risks.

We need you to come with:

• Proven experience in a generalist HR role.
• Solid working knowledge of UK employment law and confidence handling ER cases.
• Confidence in advising and influencing managers at different levels.
• Excellent communication skills, with a professional, empathetic and nonjudgemental approach.
• Strong organisational skills and the ability to manage competing priorities.
• CIPD qualification (or working towards), or equivalent experience.
• A great sense of humour will serve you in good stead, and your sound judgement skills will be second to none.

About ISHA

We are a small but ambitious housing association at a critical juncture. We have a brand new strategy that you will help us meet the objectives. Our ambition is for the communities we are anchored in and exist to serve, and we have done and achieved much over the past few years. But in these challenging times we know we’ll achieve nothing unless we are equally ambitious for own our people.

We strive to be a values led organisation and make them at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.

We can’t be a brilliant landlord if we don’t partner with brilliant colleagues. Could you be one of them?

If you’re a capable and enthusiastic HR generalist who enjoys variety, challenge and making a positive difference, we’d love to hear from you.

Staff Benefits

We’ll offer you a generous pension scheme (up to 10% employer matched contributions and a death in service benefit), 29 days annual leave (increasing after five years’ service), eye care vouchers, a cycle to work scheme and other great benefits (see attached). We have a health cash plan, and will invest in your professional development with on-going training and career development opportunities.

Inclusion and Diversity

We want ISHA to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBTQ+, disabled and neurodiverse communities to make a real difference to our residents.

Deadline: 09:00 Monday 27 April 2026
Interview: 12 May 2026

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Once you have landed on our website, you will need to do the following in order to apply for this role:

Application Process

When you submit your final application with your CV and a covering letter tell us:

(a) Why you feel you’re a strong fit for this role, with reference to the job description and person specification.

(b) One work related challenge you’ve managed, what you did, and what you learned.

(c) What motivates you most about working in HR.

(d) How you manage competing priorities and deadlines.

(e) anything else you feel is relevant.

Maximum of 250 words each answer.

Please note: We can only be able to accept applications from candidates with eligibility to currently work in the UK.

Applications sent without a covering letter will not be accepted.

Asking for adjustments

ISHA is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview, or assessment process, including providing information in an alternative format, you will be able to contact us.

No agencies please.

OUR VISION

A society where everyone, regardless of background, has equal opportunity to achieve long-term professional and personal success.
 

OUR MISSION

To prepare talented students from underrepresented backgrounds for career success through industry-specific education and training.
 

OUR VALUES

• Diversity: We value teamwork and champion diversity in all its forms, including diversity of thought.
• Innovation: We foster a culture of creativity and forward thinking. We continuously seek new ideas to support our service users while ensuring the meaningful engagement of our sponsors.
• Integrity: We act with integrity and communicate openly with all our stakeholders.
• Collaboration: We provide a collaborative and rewarding environment with continuous personal and professional development opportunities for all.

Overview

Sponsors for Educational Opportunity (SEO London) is looking to hire a Data and Insights Officer, in the Programme Delivery and Impact team, reporting to the Head of Programme Delivery.

Role Description

The Data and Insights Officer plays a pivotal role in ensuring a seamless, high‑quality experience for students prior to joining an SEO London programme. The postholder will support data analytics, uphold data integrity, and drive continuous improvement across the participant journey. This role works closely with programme delivery and Impact teams and reports to the Head of Programme Delivery.

Key Responsibilities

Student journey and experience

• Monitor student engagement and communications outside selective programmes.
• Support smooth technical transitions between divisions (Schools → Careers → Alumni).
• Deliver, develop, and quality‑assure student support outside selective programmes, including the SEO Elevate Programme and Student Portal resources.

Data Integrity and systems management 

Support and monitor cross-team compliance with playbooks to maintain high data integrity
Manage mass data monitoring and correction activities to ensure database accuracy.
Improve Salesforce adoption by providing internal training, guidance, and support tools.
Update and refine workflows and playbooks that improve data quality and consistency of the student experience

Delivery Performance Monitoring 
Standardise programme evaluation processes and analyse results to identify themes that inform continuous improvement.

• Embed student voice by capturing stories, insights, and feedback, including through engagement with the SEO Champion Youth Advisory Group.
• Develop Salesforce dashboards to support programme delivery teams in monitoring performance against key KPIs.
• Attend events to collect student stories, testimonials, and quality observations.

Reporting and Analysis

• Support delivery teams with firm end-of-cycle reporting and ad-hoc firm queries
• Oversee the Post-Internship/Post-Spring feedback process reporting on themes internally
• Support the Impact team with data analysis and reporting as required

Skills and Experience

We welcome applicants who can demonstrate experience in some of the following areas and are keen to develop further:
 
Technical Skills

• Advanced Salesforce skills, including building complex reports and dashboards (training provided on SEO London’s system).
• Intermediate Excel skills (formulas, pivot tables, Power Query; no VBA/Macros required).
• Strong data analysis skills and attention to detail.
• Power BI data visualisation skills or interest (desirable).

Programme & Project Skills

• Proven ability to manage projects efficiently and keep tasks and deliverables well organised.
• Interest in programme evaluation and continuous improvement.
• Ability to explain complex data and processes clearly and concisely.
• Understanding of the student lifecycle (school and university) and the industries SEO London operates in.

People & Communication Skills

• Ability to collaborate with and influence a range of internal teams and stakeholders.
• Strong understanding of employability skills required for participants to be job market ready.
• Clear communicator with strong listening skills and an empathetic approach.

What we offer?

• Annual Leave: 28 days + Bank Holidays.
• Enhanced Family Friendly Policy.
• Flexible working (2 days in the office) and a lovely office space by Borough Station.
• Benefits:
  1. Employee Assistance Programme
  2. And more…

Closing date for applications

Closing date for applications: 24 April 
 First and Second interview: TBC

Equal Opportunities Statement

SEO London is committed to ensuring that no prospective or current employee is discriminated against on the basis of race, sex, gender, nationality, marital status, sexual orientation, employment status, socioeconomic background, disability, age, or any other protected characteristic. We also strive to avoid disadvantaging individuals due to any condition or requirement that is not demonstrably justifiable.

Senior Business Intelligence Manager

Department: Supporter Operations
Grade and Salary: £53,947 - £58,426 per annum, including London Weighting Allowance
Job ID: 143945

About Us

Philanthropy & Alumni Engagement (P&A) provides a fundraising and alumni engagement function in support of King’s College London. We are proud to work with colleagues across the university and its health partners to help them serve society through world-leading education, research and healthcare.  Our work also includes a partnership with the Maudsley Charity in support of children’s mental health initiatives between the university’s Institute of Psychiatry, Psychology and Neuroscience and the South London & Maudsley NHS Trust.

​We are a committed team that brings together fundraisers working across different channels, alongside colleagues who promote King’s College London’s engagement with its worldwide alumni community. Our work is underpinned and enhanced by a range of dedicated professionals in supporting areas covering proposition development, supporter engagement, supporter operations and business operations.

​We have an impressive, well-established track record of success in securing support that allows the university and partners to deliver on their missions. This includes our global, award-winning World Questions: King’s Answers campaign, which set the standard in the sector and enabled us to raise substantial funds to help tackle some of the world’s biggest challenges. Ambitious and innovative, the team has won awards such as a CASE Platinum Award for Fundraising and a CASE Gold Award for Donor Relations and Stewardship. We are strongly values-driven with a focus on sustaining an excellent and supportive culture, which we see as key to creating a successful team that can support the university and its partners in making a real and positive difference to the world we live in.

More on King’s College London

​King’s College London is an internationally renowned university delivering exceptional education and world-leading research. The university is dedicated to driving positive and sustainable change in society and realising our vision of making the world a better place.  Through its commitment to exceptional education, impactful research and genuine service to society, King’s College London is creating positive change in its communities, both in London and on the world stage. The Strategic Vision 2029 looks forward to King’s College London’s 200th anniversary in 2029 and sets out ambitious plans in five key areas:

· ​Educating the next generation of change-makers

· Challenging ideas and driving change through research

· Giving back to society through meaningful service

· Working with our local communities in London

· Fostering global citizens with an international perspective​

About the role

Are you a curious, analytical problem‑solver who enjoys uncovering the real story in the data? If you’re motivated by turning complexity into clarity and insight, this role could be an excellent fit.

As Senior Business Intelligence Manager, you’ll be the strategic analytical lead for Philanthropy & Alumni Engagement. You’ll shape how we understand our fundraising pipeline, portfolio and performance; spotting trends, surfacing opportunities, and helping senior colleagues make smarter, faster decisions. Reporting to the Head of Prospect Development and Business Intelligence, you’ll lead the design and delivery of advanced analytical work, from predictive models to interactive Power BI dashboards used across the organisation to support strategic decisions.

We’re looking for someone who knows how to think with data, not just crunch it, bringing sound judgement, proportionality and clarity to every analysis.

You’ll provide BI leadership across the function, managing the Prospect Insight Manager and setting the standard for technical excellence across the team.

If you’re motivated by big questions, thrive on solving complex analytical challenges, and enjoy turning data into compelling stories that influence strategy, this is a chance to make a real impact on King’s fundraising ambitions.

As a senior manager within the team, you will be an expert in data storytelling and visualization, providing the high-level insights necessary to drive decision-making and strategic growth.  You will work closely with Prospect Research and Prospect Management colleagues, as well as fundraisers, both responding to strategic questions and proactively guiding them towards the insights that matter most.  You will manage and develop the Prospect Insight Manager, ensuring technical excellence and the delivery of analytical products that support the department’s most ambitious goals.

This is a full-time post (35 hours per week), and you will be offered an indefinite contract.

P&A has a hybrid working approach, with a minimum of 40% of time in the office. Typically, this equates to two days per week, but we’re very happy for colleagues to be in more frequently if they so wish.

About You

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Technical proficiency in SQL for data extraction and a formula language such as DAX for complex Power BI measures

2. Experience in data mining and predictive modelling (e.g., propensity scoring or likelihood analysis)

3. Ability to identify and interpret trends across pipeline, portfolio, pool, and performance to drive growth

4. Ability to create data visualisations that translate complex metrics into clear, compelling narratives for non‑technical audiences

5. A track record of taking broad business questions and designing the analytical projects needed to answer them

6. Experience managing and developing staff, ensuring high technical standards, sound judgement and effective delivery across analytical products

7. Ability to manage a varied BI workload, balancing long term strategic analysis with immediate insight needs across the department

Desirable criteria

1. Experience within a higher education or complex nonprofit fundraising environment

2. Knowledge of fundraising CRM such as Microsoft Dynamics

3. Experience conducting quarterly or annual reviews to evaluate long term strategic trends

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Further Information

At King’s, we believe that the diversity of our community and a culture that is welcoming, open, inclusive and collaborative, are great strengths of the university.

The Equality Act of 2010 protects the rights of our students and staff and provides a framework to fulfil our duties to eliminate unlawful discrimination, harassment and victimisation and in addition, to advance equality of opportunity and foster good relations between those who share a protected characteristic and those who do not. At times, this will include balancing rights and beliefs that can feel in tension.

We are committed to free speech and to academic freedom, believing that our foundational purpose as a university, is to create spaces where a wide range of ideas, including ideas that are controversial, can be discussed and debated, and where members of our community can express lawful views without fear of intimidation, harassment or discrimination.

When engaging in the robust exchange of ideas, we ask that our community is mindful of our Dignity at King’s guidance.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the person specification section of the job description. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

We reserve the right to close adverts early due to the volume of applications we receive. While the closing date may change, all adverts will close at 23:59 to allow sufficient time for applications to be submitted on that day.

We encourage you to apply at the earliest opportunity to avoid disappointment as once we have closed a vacancy you will be unable to submit your application.

To find out how our managers will review your application, please take a look at our ‘ How we Recruit’ pages.

We are open to discussing flexible working arrangements, including part-time, compressed hours and/or job shares, as appropriate and in the context of the business needs associated with the role. 

We offer the opportunity of an “Ask Us Anything” Teams call on Wednesday 29th April at 12pm. During this call you will be able to ask any questions you might have about the role, the selection process, our department, our core values and work culture, our current hybrid work policy, or simply listen to others’ questions.

​This roles with have two interview stages, a standard skills-based interview followed (for up to two appointable candidates) by a Core Values interview.

​The first stage interview is likely to be held on w/c 11th May.

The Core Values interview is likely to be held on w/c 18th May.

Closing Date: 3rd May 2026