226 Housing and homelessness jobs

Job Summary 
As Grants and Impact Manager you will be stewarding small and large Trust and Foundation donors, researching new prospects, and writing compelling applications using detailed case studies compiled by the team. The Grants and Impact Manager will also coordinate the development of a new Monitoring, Evaluation, and Learning (MEL) programme, strengthening our ability to measure, understand, and communicate the impact of our work. A key part of this will be focusing on evidencing and enhancing the positive change created by Caring in Bristol, ensuring that funders and stakeholders can clearly see the difference their support makes. 
 

Key responsibilities 

• Income Generation & relationship management 
• Monitoring, Evaluation, Learning (MEL) and Impact 
• Organisational relationships & management 
• Organisational Development 

Please review the job description and person specification for full details.

About the role:

Feeling safe shouldn’t stop mattering when the day team goes home. At St John’s Mansions in Islington, you’ll provide a calm, consistent and reassuring presence throughout the night, helping to make sure clients feel safe, respected and supported in their home. You’ll often be the first person someone turns to if something goes wrong overnight, so the way you respond can make a real difference.

As a Night Support Assistant, you’ll take responsibility for the safe and secure running of the service during your shift. You’ll manage access to the building, complete regular patrols and health and safety checks, monitor security, respond to safeguarding concerns and emergencies, and provide a first response to clients who need help. You’ll also support emergency placements where required and make sure significant incidents, concerns and actions are recorded clearly and handed over to the day team.

This is a role that calls for sound judgement, resilience and the confidence to stay calm when situations become challenging. At times you may be lone working, with buddy arrangements and SHP’s out-of-hours management support in place. Throughout your work, you’ll take a person-centred, psychologically informed and strengths-based approach, balancing safety and appropriate boundaries with dignity, choice and independence.

We have two Night Support Assistant opportunities available: one working four nights per week, Monday to Thursday, and one working three nights per week, Friday to Sunday, night shifts are 10pm - 08.15am. Whichever pattern you join, you’ll be part of the wider St John’s Mansions team, with regular supervision, training and opportunities to continue developing your knowledge and practice.

About you:

• Can build positive, respectful relationships with people from a wide range of backgrounds while maintaining clear and professional boundaries.
• Is calm, resilient and confident under pressure, able to assess what is happening, prioritise effectively and respond appropriately to incidents or concerns.
• Understands the importance of safeguarding, health and safety and recovery-focused support, including the ways substance use may affect people’s wellbeing and safety.
• Can work in a person-centred, strengths-based and psychologically informed way, supporting people to have choice and control wherever possible.
• Is comfortable working independently, staying alert throughout a night shift and communicating clearly through accurate records and effective handovers.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Sunday 27th September at midnight

Interview date: Tuesday 6th and Wednesday 7th October online via Microsoft Teams

Please note there will be a second stage interview in service in Islington for suitable candidates. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role. 

Are you looking to gain experience while working for a leading housing and homelessness charity?  

We are looking for someone to join the Rent Service Team as Assistant Rent Service Partner.

This busy team processes Housing Benefit payments from 55 local authorities in the UK for up to 4000 St Mungo’s residents; and collect over £45 million in rent and service charge plays a key role in the organisation to support clients to rebuild their lives. In this role you will:

• Provide administrative support to the Rent Service Team to facilitate early intervention of rent arrears overall.
• Be responsible for a caseload of up to 750 residents; working proactively to support clients in prevention of rent arrears within your designated caseload.
• Use your sound influencing skills in the recovery of former tenant rent arrears.
• Communicate effectively to provide high levels of customer service to internal and external stakeholders.

In this role you will be required to work for at least 2 days per week from our Central Office in Farringdon, London. This allows for training, in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week, from home.

About you

We think these roles offer a great opportunity for proactive people looking to develop the skills required for future career progression. We encourage you to apply if you can provide excellent customer service and demonstrate the below:

• Some knowledge, and experience of tenancy management, income and arrears collection, or a willingness to develop these skills.
• An understanding of general benefit legislation and its effects on vulnerably housed people and people experiencing homelessness.
• The ability to work as part of a team with good communication skills to communicate effectively, both verbally and in writing with a variety of different people.
• Strong administration skills, attention to detail and the ability to use different IT packages including Microsoft Office.
• Good organisation and the ability to effectively prioritise your own time and workload.

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

How to apply

We may close this advert early and encourage early application if you are interested.  

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on 28 September 2026

Interview and assessments on: 12 October 2026

Please note: This role is not eligible for visa sponsorship. Applicants must have existing and ongoing right to work in the UK for the duration of employment.

Successful candidates will be required to provide evidence of their right to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

Reconciliation Administrator - Property Services

Hybrid – London and homeworking

£35,202 - £39,333 pa

Are you an organised, solution-focused administrator with experience in financial reconciliation?

We are looking for someone to join the St Mungo’s Property Services Team as a Reconciliation  Administrator for a12 month fixed term contract, or secondment for internal candidates.

In the role of Administrator you’ll work as part of a busy team, leading on payment reconciliation, Schedule of Rates (SOR) validation and general repairs and maintenance administration support.   

Key responsibilities include:

• Processing property services related invoices and payments.
• Ensuring accurate contractor reconciliation against works completed, and resolving discrepancies.
• Using relevant IT systems and processes including our Asset Management System.
• Maintaining accurate repairs and financial data, producing reports, and identifying trends, risks, and areas for improvement.
• Providing effective administrative support and compliance, while providing high quality customer service, through shared inboxes and phonelines.  

You will join the team during a period of positive change, as we introduce new systems and processes to enhance our service. In this role you will be part of a team delivering a quality service that makes a real difference to our residents across multiple accommodation services.

Where you’ll be working

You will be required to work flexibly for at least 2 days per week from our Central Office in Farringdon, London. This allows for training, in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s London or regional locations. 

What we’re looking for

If you can demonstrate the following experience and skills, we'd encourage you to apply:

• Experience in financial reconciliation, invoice processing or payment control.
• Working knowledge of Schedule of Rates (SOR) and repairs processes.
• Experience using housing or repairs management systems.
• Strong organisational skills with the ability to manage competing priorities.
• Confident using Microsoft Office and other IT systems to complete administrative tasks.
• Ability to build positive working relationships with colleagues and external partners.
• A customer-focused approach to problem-solving and task prioritisation.

Experience in a housing, homelessness or charity setting is beneficial but not essential. Knowledge of housing options, including semi-independent and supported accommodation, would be an advantage.

We're looking for someone who takes ownership, works collaboratively and cares about making a positive difference to the people we support.

Closing date: 10:00 am on 22 September 2026

Interview and assessments will take place in October 2026

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

Salary - Grade 3 - £32,585 per annum

Contract- Fixed term until 30th June 2027 

Location- Blackburn Central Library with outreach work in Lancashire

Hours- Part time - 28 per week

Closing date: Sunday 20thSeptember 2026 at 11:30pm

Do you have experience of providing debt advice and advocacy? Then join Shelter as a Debt Adviser and you could soon be playing a vital role in standing up to the housing emergency.

About the role

Your role will manage a varied caseload providing high quality debt and housing related advice and support. You will need to work flexibly across the Lancashire area, including Blackpool. Working with clients you will do an initial needs assessment and develop support/case plans with aim of maximising their income by reducing outgoings, assessing affordability, setting up budgeting plans, helping to secure a home and repay debts.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you

You will need experience of providing debt advice and advocacy and the ability to carry out casework related interviews, maintain detailed case records and deliver group workshops and presentations. You will need the ability to communicate effectively with a wide variety of stakeholders, particularly those with lived experience of homelessness, as well as collaborating with people from other teams and organisations.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About the Team

Lancashire hub’s local community priorities are homelessness and temporary accommodation, social housing and private rented sector and individuals and communities living in poverty.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

How to Apply

Please submit your work history and a supporting statement with responses to the first four 'About You' points outlined in the job description. The supporting statement should be no more than 1500 words in total. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered.

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Location: Weymouth

Hours: Full time – 35 hours per week 

Salary: £32,585 per annum plus £802 Essential Car User Allowance

Contract:  Fixed term until 31st March 2029

Closing date: Wednesday 23rd September 2026 at 11.30pm

This role is only open to women, in accordance with the sex-based exemptions of the Equality Act 2010 pursuant to Schedule 9, Part 1 support.

Do you have a good understanding of the needs of women affected by homelessness and multiple disadvantage?  Then join Shelter as a Support Worker and you could soon be playing a vital role supporting women who are at risk of homelessness.

About the role

The role will work in partnership with Dorset charity STARS – Sexual Trauma and Recovery Service and your focus will be to support women who have experience trauma and abuse and are at risk of being made homeless. You will be part of the SHINE service – (Sustaining Housing Independence and Emotional Resilience)  and will tailor accommodation support to each woman and support them to overcome the barriers they face to sustaining a home. You will also help them to access specialist counselling to address and recover from their experiences.

About you

You have a strong understanding of support and housing issues and experience of working with women with multiple disadvantage. You also have knowledge of safeguarding frameworks, experience of the delivery of services for women and of working with multiple agencies to support people. You are able to manage a demanding caseload and use case management and Microsoft Office tools for your work. As the role will require you to visit people in their homes you will need a full valid driving licence and access to a car for work purposes.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About the team

Our team in Dorset has been providing housing advice and support services within the area for over 20 years. We have office bases in Bournemouth and Weymouth as well as working in community venues and partner organisation sites. We deliver a wide range of housing rights, legal services, community and support work and advocate for change to fix the broken housing system.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

How to Apply

Please submit your work history and a supporting statement with responses to the first four 'About You' points outlined in the job description. The supporting statement should be no more than 1500 words in total. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:

· We prioritise diversity and have an inclusive and open mindset

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Board Member

Flexible, with mix of online and in person meetings in Gloucester

£5,000 per annum and relevant training

Time commitment for the role will be up to two days per month, which will vary. This includes preparation for, and attendance at, the following annual meetings:

• Eight Committee meetings (mix of face-to-face and MS Teams)

• Four Board meetings (MS Teams)

• Up to four Strategic Planning and Board Development days (face-to-face, including one overnight stay)

Supporting around 12,500 customers in more than 5,000 homes across Gloucester, everything we do is focused on helping people and communities thrive. We work together to provide safe, secure homes and deliver services that make a positive difference to people’s lives.

Do our values and purpose resonate with you? Could you bring a fresh perspective to our boardroom? We’re looking for two new non-Executive Directors to join us as Board Members and help shape our future and build on our successes.

We’re looking for people with different experiences and viewpoints. One role will be a GCH customer, or someone with recent lived experience of social housing. The other is for someone with strong local knowledge and a real connection to Gloucester. In both roles, you’ll use your insight and experience to support, challenge and influence our decision making.

We’re particularly interested in hearing from people with skills or experience in cyber security, digital and data, property maintenance or asset management.

You may be reading this and thinking you're not a 'typical' Board Member. That's exactly why we'd like to hear from you. You don't need previous Board experience or a corporate background. What matters most is your ability to think strategically, ask the right questions and share your perspective. We'll provide a full induction, training and ongoing support.

We're committed to having a Board that reflects the diverse communities we serve. Different backgrounds, experiences and viewpoints help us make better decisions for our customers and our organisation.

An interest in housing and the challenges facing the sector would be helpful, but it's not essential. What's most important is a commitment to putting customers at the heart of decision-making and sharing our values of Pride, Quality, Integrity and Innovation.

Why GCH?

We're not a typical housing association. We have deep roots in Gloucester and a strong ambition to make a lasting positive impact on our communities. We're committed to building a healthy, inclusive organisation that treats people with respect and creates opportunities for everyone.

We have an ambitious five-year strategy and continue to evolve in response to changing customer needs, new regulations and a rapidly changing environment. Strong governance is vital to our success, helping us achieve our vision of creating homes and communities where people can thrive.

Your Application

Thank you for your interest in joining our Board.

Whether you’re a customer, have recent lived experience of social housing, or bring strong local knowledge and professional skills, we’re excited to hear from you. Whatever your background, you’ll have the opportunity to make a meaningful contribution to an organisation at the heart of Gloucester’s communities.

The following will give you more information about GCH, our work and our ambitions, helping you decide whether this could be the right opportunity for you and supporting you with your application.

We’d like to learn more about you, including your skills, experience and knowledge, what motivates you to apply and how your values align with ours.

To help us do this, please complete our online application form and where possible, send us a short supporting video. We’d love to hear in your own words why you’re interested in joining the Board and what you’d bring to the role. 

We recognise providing a video might not be possible or comfortable for everyone. If you’re unable to submit one, please contact the recruitment team to discuss an alternative way of sharing this information.

We’re committed to building a Board that reflects the diverse communities we serve. We know there’s more to do, and we’re actively working to ensure a wider range of voices, experiences and perspectives are represented. If you require this pack in an alternative format or need any reasonable adjustments during the recruitment process, please let us know.

We’ll review applications as they’re received, so we encourage you to apply as early as possible.

Interviews

• Shortlisted candidates will be invited to an informal Microsoft Teams call with a small panel of colleagues and customers during the week before final interviews

• Final interviews will take place in person on Monday 2 November, at our Gloucester Hub

If you’re not available on these dates, please let us know in your application.

Meetings

Successful candidates will formally join our Board in January 2027. Before then, we’d like new Board Members to attend as observers at our Board Performance Meeting - Wednesday 18 November 2026 and Strategic Planning & Development Day - Wednesday 9 December 2026.

We look forward to learning more about you and discussing this opportunity further

REPORTING TO: Head of Services

RESPONSIBLE FOR: Team Leaders and other service-based roles as required

PURPOSE OF POSITION

The Service Manager will have overall responsibility for the operational leadership, quality, performance and contract delivery of both the LB Newham Core and the Intensive Support Accommodation contracts. The role will ensure a joined-up support pathway for residents with low, medium, high and complex support needs, promoting safety, stabilisation, independence, move-on and long-term tenancy sustainment.

The post-holder will lead staff teams to deliver high-quality, trauma-informed, strengths-based and person-centred support for vulnerable single homeless adults, including residents with multiple disadvantage, high levels of risk and complex support needs.

The role will set, monitor and embed clear resettlement and support standards, ensuring residents receive consistent assessment, support planning, risk management, move-on preparation and tenancy sustainment support.

The role will be accountable for safeguarding, housing management, performance reporting, quality assurance, partnership working, commissioner confidence and continuous service improvement.

What makes this role different

• Lead the full move-on journey, from pre-tenancy preparation to sustaining community accommodation, ensuring residents receive timely, effective support.

• Combine trauma informed support, tenancy sustainment, homelessness prevention, partnership working and values-led leadership to help residents build independence.

• Work with Resident Services, Intensive Housing Management team. landlords, commissioners and agencies to prevent repeat homelessness and improve outcomes.

• Lead with purpose, strengthen practice and model a learning culture rooted in Growth, Inclusion, Collaboration and Compassion.

The role will require participation in the on-call rota and occasional evening and weekend work in line with service needs.

RESPONSIBILITIES & ACCOUNTABILITIES

Key Responsibilities

• Lead the delivery supported accommodation contracts in line with commissioner expectations, contract requirements, organisational policies and agreed performance standards.

• Provide clear management oversight of service quality, safety, safeguarding, risk, incidents, complex cases and escalation.

• Ensure residents receive effective assessments, risk management, support planning, move-on planning and outcome-focused reviews.

• Set and maintain clear resettlement standards across the service, ensuring residents are supported to develop independent living skills, secure appropriate move-on options and sustain accommodation after leaving the service.

• Ensure support standards are consistently applied, including timely assessments, person-centred support plans, regular key work, outcome-focused reviews, accurate case recording and clear escalation of risk or non-engagement.

• Promote trauma-informed, strengths-based and psychologically informed practice across the service.

• Work closely with the Intensive Housing Management team to oversee housing-related support, including referrals, placements, rent accounts, Housing Benefit claims, arrears prevention, voids, licence or tenancy obligations, move-on and tenancy sustainment.

• Ensure the intensive supported accommodation service provides safe, responsive and proportionate support for residents with complex needs and high levels of risk.

• Monitor performance against contract indicators, including outcomes, safeguarding, engagement, rent accounts, move-on, tenancy sustainment, voids and resident feedback.

• Prepare accurate reports, evidence and performance commentary for commissioner monitoring, audits, inspections and service reviews.

• Lead, develop and support staff to work as one team while maintaining service-specific boundaries, contractual standards, professional accountability and Your Place values.

• Maintain effective staffing arrangements, including cover for key working, weekend, out-of-hours and intensive provision requirements.

• Build strong partnerships with commissioners, Adult Social Care, health services, substance misuse services, criminal justice partners, housing providers and community agencies.

• Use service data, resident feedback and quality assurance activity to drive improvement, demonstrate impact and evidence value for money.

• Work closely with the Quality Assurance Manager and Impact Manager to use performance data, quality assurance findings, resident feedback and outcome measures to identify trends, strengthen practice and drive continuous service improvement.

• Work flexibly to respond to urgent operational issues, safeguarding concerns, incidents, commissioner requests and service pressures.

• Embed person-centred practice and meaningful co-production with residents, ensuring services are shaped by lived experience and aligned with Your Place values of Growth, Inclusion, Collaboration and Compassion

PERSON SPECIFICATION

The successful candidate will bring the experience, knowledge, leadership skills and values needed to manage high-quality supported accommodation services and contribute effectively to the wider Your Place team.

Essential Criteria

• Experience managing or supervising staff in supported housing, homelessness, social care, community support or a similar setting.

• Ability to lead change, improve practice and support staff through service development.

• Experience supporting vulnerable homeless adults, rough sleepers or people facing multiple disadvantage.

• Strong understanding of risk, safeguarding, trauma, mental health, substance misuse, tenancy sustainment and move-on barriers.

• Experience leading services that manage challenging behaviour, anti-social behaviour, safeguarding concerns, tenancy breaches, arrears or complex risk.

• Experience of contract management, performance monitoring, quality assurance, reporting and service improvement.

• Good understanding of housing management, including arrears, voids, tenancy or licence breaches, maintenance, health and safety, and property-related risk.

• Ability to analyse performance information, identify risks and trends, produce clear reports and use data to drive improvement.

• Experience building constructive relationships with commissioners, statutory services, voluntary sector partners and internal stakeholders.

• Knowledge of person-centred, strengths-based, trauma-informed and psychologically informed support.

• Knowledge of safeguarding adults, mental capacity, confidentiality, professional boundaries, data protection, equality and diversity, and complaints handling.

• Excellent written and verbal communication skills, including clear reports, briefings and monitoring returns.

• Commitment to resident involvement, co-production, equality, diversity, inclusion and anti-discriminatory practice.

Desirable Criteria

• Experience managing commissioned homelessness or supported accommodation contract.

• Experience working within or alongside London local authority homelessness pathways.

• Experience of managing voids, referrals, move-ins, move-outs and partnership-based accommodation arrangements.

• Experience of using Home Star, In-Form, Pyramid or equivalent systems to monitor support, tenancy sustainment, risk, outcomes and case recording.

• Experience preparing for audits, inspections, commissioner reviews or contract monitoring meetings.

• Experience leading services through mobilisation, remodelling, restructure or improvement planning.

Aptitude and Behaviours

confidently use performance data, resident feedback and quality assurance learning to improve outcomes and value for money.

Provides values-led leadership and communicates clearly with staff, residents, commissioners and partners.

Use written, numerical and performance information to make sound, accountable and compliant decisions.

Involving and Including Embeds resident involvement and promotes dignity, choice, equality, inclusion and cultural competence.

Build and develop a high-performing team through clear direction, supervision, support and accountability.

Appointment is subject to an enhanced DBS check, satisfactory references and the right to work in the UK

Assistant Services Director

We are seeking an experienced senior services leader to oversee high-quality homelessness and housing services across London and the South East.

Position: Assistant Services Director
Salary: £49,237 per annum
Location: London and South East
Hours: Full-time, 37.5 hours per week
Contract: 12-month fixed-term contract
Closing date: 21 September 2026

About the role

Depaul UK is looking for an experienced Assistant Services Director to provide senior operational leadership across a portfolio of homelessness and housing support services.

You will lead and develop Service and Pathway Managers, ensuring services are safe, effective, compliant and delivering excellent outcomes for young people and adults experiencing or at risk of homelessness.

Key responsibilities include:

· Leading high-performing services and management teams across London and the South East

· Ensuring excellent safeguarding practice and regulatory compliance

· Monitoring service quality, contracts, KPIs and performance

· Overseeing housing management, voids, arrears and rental income

· Ensuring accommodation meets health and safety requirements

· Managing relationships with commissioners, local authorities, landlords and other key stakeholders

· Supporting budget setting, monitoring and remedial action

· Leading mobilisation plans for new and changing services

· Coaching and developing managers and supporting workforce development

· Championing client involvement and co-production

· Deputising for the Area Director when required

About you

You will be an experienced operational leader with a strong track record of managing services, managers and performance.

You will have experience of contract management and compliance monitoring, alongside a good working knowledge of housing and homelessness issues. Experience of working with vulnerable people is essential.

You will be confident setting clear standards, developing high-performing teams and leading through change. You will also bring excellent communication, influencing and problem-solving skills, with the ability to build strong relationships with commissioners, partners and colleagues.

You will be self-motivated, resilient and comfortable balancing strategic priorities with the day-to-day demands of delivering high-quality services.

About Depaul UK

Depaul UK has been tackling homelessness since 1989. From its beginnings as a single housing project in North London, the charity has grown to provide accommodation, prevention and support services to thousands of marginalised young people across the UK.

Inspired by the values of St Vincent de Paul, Depaul UK believes in the intrinsic worth of every person and takes practical action to help people build brighter, more independent futures.

Benefits include 26 days' annual leave, increasing with service, pension contributions of up to 7%, tailored training and development, flexible working options where suitable, a cash health plan, Employee Assistance Programme with 24/7 GP access and a range of retail, travel and wellbeing discounts.

Other roles you may have experience of could include: Assistant Director of Services, Head of Services, Regional Head of Services, Regional Operations Manager, Head of Operations, Housing Services Manager, Homelessness Services Manager, Service Delivery Manager or Assistant Area Director.

What you will do as part of our team

• Providing a specialist advice and advocacy service to the homeless guests of our services, which include partner day centres and night shelters through the winter season.
• Employing creative thinking and practices to ensure that guests are supported and motivated to achieve their goals.
• Attending appointments with guests occasionally when needed
• Referring and signposting guests to accommodation providers, health services and other relevant internal and external support services, as necessary
• Maintaining good communication with the Managers of our partnered Drop-in Centres, Glass Door colleagues and local statutory and non-statutory services.
• Attending meetings with the casework team, external service providers and partner organisations when required
• Collating statistics and outcome measurements of the casework service for both internal and external use
• Maintaining a wel-organised and easily accessible administration system for the casework programme in line with relevant legislation (e.g. GDPR)
• Managing a small casework budget
• Undertaking any other duties, as required by the charity

Person specification

Essential

• At least one year experience of working one-on-one and assessing the needs of homeless people or similar disadvantaged client groups
• Empathetic attitude to homeless and vulnerably housed people
• Up-to-date knowledge of the welfare issues and legislation affecting homeless people
• Knowledge of relevant support services available to homeless people, particularly in West London
• Confident approach to, and experience of, dealing with challenging behaviour
• Ability to maintain good relationships with colleagues and external service providers
• Highly organised with strong time-management skills
• Ability to keep clear and up-to-date case records
• Experience and competent in MS Office packages
• Ability to work independently and take the initiative to make important decisions
• Flexible and supportive team member with excellent communication skills
• Ability to adhere to and implement Health & Safety, HR and operational policies
• Understanding of and commitment to Equal Opportunities
• For night shelter caseworkers, willingness to work a minimum of one evening per week
• This post will require an enhanced DBS check prior and during employment

Desirable

• Ability to speak Polish, Romanian or other Eastern European languages
• Experience of working alongside volunteers

37.5 hours per week / £28,330 per annum / permanent / working Monday - Friday 9am-5pm. 

As a Maintenance Operative, your primary work based will be Hove with regular travel and work required across Brighton and Hove to any of our YMCA DLG sites, with demand varying throughout the year. A full UK driving licence is therefore essential, and a vehicle will be provided.

YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice.

We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen.

We are here for children and young people, many of whom face multiple challenges and need our support.

Our Values - we do what’s right, we work with heart, and we build real connections – guide us in all our actions.

Do you take pride in creating safe, welcoming homes that make a real difference in young people’s lives?

Our Maintenance team works across multiple properties to ensure our residents have safe, good‑quality homes. We work closely with service staff to identify and complete repairs, carry out ad hoc cleaning and decoration, ensure compliance with health and safety regulations, and prepare empty homes for new residents.

This role will operate across Brighton & Hove, centred around 2 sites in Hove which provide 24‑hour supported housing for young people aged 16–25. Locally we also manage several larger shared houses (typically 4–8 residents) through our Transitional Housing teams, supporting young people on their journey to independence. In total, the team helps maintain safe homes for approximately 100 residents across the city.

As a Maintenance Operative covering sites across Brighton & Hove, you will take on a hands‑on role combining practical maintenance tasks with caretaking responsibilities. You will help create and maintain safe, welcoming, and psychologically informed accommodation for the people we support.  This is a practical role; undertaking void works, working on and assessing the day‑to‑day compliance of our sites. You will be working closely with housing staff throughout the services.

Key Responsibilities

• Provide a comprehensive maintenance, caretaking, and cleaning service to ensure safe, welcoming, and psychologically informed accommodation.
• Carry out day‑to‑day maintenance across our sites, with occasional support to other housing schemes.
• Complete maintenance, cleaning, repair, and redecoration works within agreed timescales, delegating tasks where appropriate.
• Perform or delegate general caretaking and cleaning duties, including cleaning communal areas, litter‑picking, and waste removal.

If you’re excited about this role but your experience doesn’t match every single requirement, we still encourage you to apply. We know that skills and potential come in many forms, and your background may offer valuable transferable strengths.

We’re looking for a someone with a positive, flexible attitude and a genuine desire to contribute to young people’s wellbeing.

Experience and Knowledge

We are searching for someone with:

• Strong maintenance experience across a range of trade or repair tasks, including delivering high‑quality maintenance and decorating work
• Experience working in supported housing, residential, or community‑based settings
• Commitment to maintaining high standards of safety, quality, and resident wellbeing
• Good understanding of health & safety requirements and compliance processes
• A proactive, organised approach to workload and prioritisation

Qualifications and Training (Desirable)

It would be beneficial, though not essential, if you have:

• City & Guilds or equivalent qualification in one or more maintenance skill areas
• Manual handling training
• Training in handling bodily fluids
• Boundaries training
• First Aid training

CLOSING DATE: Sunday 20 September 2026 at midnight. If we find the right candidate sooner than expected, we may close the advert early - so early applications are strongly encouraged.

Please note that we are unable to offer a work permit or visa sponsorship for this role; applicants must already have the right to live and work in the UK independently.

An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. 

Accessibility If you require assistance or have questions regarding the application process, please do contact us.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. 

Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children’s and Adults’ Barred Lists) as well as comprehensive reference and activity checks.

Are you looking for an opportunity to broaden your leadership experience and help shape homelessness services across Oxfordshire and Reading?

This opportunity is offered as 12 month fixed term contract until 16/11/2027 (Maternity cover).

We are looking for a dynamic and values-driven Senior Service Manager to join our West London and West England Directorate. This is an exciting opportunity to lead a diverse portfolio of homelessness services spanning outreach, prevention, housing first and housing-led support and recovery-focused provision across Oxfordshire and Reading.

Working closely with the Regional Head, you will play a central role in the leadership of services across the region. You will provide strategic and operational oversight, support the development of managers and teams, strengthen relationships with commissioners and partners, and help identify opportunities to further expand and improve our services. You will act as a key member of the regional leadership team, supporting the delivery of directorate objectives and providing leadership across the region's homelessness response.

In this role you will:

• Provide leadership across a portfolio of services, ensuring high-quality, safe and effective delivery.
• Support, coach and develop managers and teams to achieve excellent outcomes for clients.
• Work alongside the Regional Head to drive service development, innovation and continuous improvement.
• Build and maintain strong relationships with commissioners, local authorities, housing providers and wider partners.
• Lead on contract performance, quality assurance, compliance and financial oversight.
• Contribute to new business opportunities, service growth and tender development.
• Use insight, performance data and stakeholder feedback to improve services and outcomes.
• Champion client involvement, equality, diversity and inclusion across all areas of service delivery.
• In this post you will be required to travel across Oxfordshire and Reading to visit services, teams and partners. There will be opportunities for home working up to 3 days per week.

This role offers a unique opportunity to work alongside the Regional Head in shaping the future direction of services across Oxfordshire and Reading. You will contribute to business development activity, support service mobilisation and growth, lead on strategic partnerships, and help ensure that St Mungo's remains at the forefront of developing innovative responses to homelessness and rough sleeping in the region.

About You

Do you enjoy bringing people together, developing others and finding practical solutions to complex challenges? If this sounds like you, and you bring the below please apply:

You will bring:

• Strong leadership potential, sound operational judgement and the ability to build effective relationships.
• Experience of delivering services that support people experiencing homelessness, housing exclusion or other forms of social disadvantage.
• Experience of managing performance, quality, resources or service improvement activity.
• Strong communication, organisational and problem-solving skills.
• The ability to balance day-to-day operational demands with longer term strategic priorities.
•  A commitment to equality, diversity, inclusion and meaningful client involvement.

You may already be operating at a senior level, or you may be looking for the opportunity to take the next step in your career. We welcome applications from people who have developed their experience through leading services, projects, programmes or teams and are ready for a broader leadership role.

Above all, you will be someone who can support others to succeed, work collaboratively across organisational boundaries and help shape services that enable people to move away from homelessness and rebuild lives.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website. 

Closing date: 10am on 15 September 2026

Interview and assessments on: 24 September 2026

We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Work Place
• Great Pay and Other Benefits

Service Manager

SSJ&I alcohol and drug service, Southampton

Permanent

37 Hours per week (Mon – Fri 9am - 5pm)

Salary Scale: 41 – 45 (£47,518 - £52,323 per annum)

About Us

This is an exciting opportunity to join a dynamic Charity and Housing Association.  The Society of St James (SSJ) has been working in Hampshire for over 50 years, delivering high impact, person-centred, accommodation services to adults and young people experiencing homelessness, problematic substance use and mental health problems. We believe that every person is of worth and we are prepared to take risks to house and support the most at risk and socially excluded members of society.

Ready for the next step in your career?

We have an exciting opportunity for an experienced and motivated leader to join SSJ as Service Manager for the SSJ&I Alcohol and Drug Service in Southampton. Reporting to the Head of Specialist Services, you will lead the delivery, performance and ongoing development of Southampton’s service, ensuring high-quality services for individuals affected by substance use and related complex needs.

The Impact You'll Make

As Service Manager, you will provide strategic and operational leadership for Southampton’s harm reduction and recovery orientated service. You will oversee a multidisciplinary workforce of approximately 70 staff, including recovery workers, clinicians and administrators.

The service incorporates a range of services, including:

• Opiate, non-opiate and alcohol teams
• Criminal Justice Intervention services
• Intensive outreach into homeless and supported housing settings
• Community Day Rehab
• Recovery support delivered across community settings

Working closely with commissioners and partner organisations, you will ensure the service plays a central role in Southampton's ambition to become a more equal city, addressing “the root causes of inequality while making Southampton a healthier, safer, greener and thriving city”.

You will champion a culture of continuous improvement, embedding the service’s person centred and trauma informed principles. This means maintaining a whole-system, person-centred focus that places people accessing services at the heart of delivery and decision-making.

This is a role for a confident and adaptable leader who can navigate complexity, build strong partnerships, and support teams to deliver outstanding outcomes for people facing substance use and wider social challenges.

Key Responsibilities

• Lead and inspire a multidisciplinary team of around 70 staff, taking overall responsibility for service performance and culture.
• Provide leadership and support to Team Leaders, ensuring effective service delivery across all areas of the service.
• Promote accountability, continuous improvement and high-quality case management practice.
• Build and maintain strong relationships with commissioners, statutory partners, and voluntary sector organisations.
• Ensure the service provides leadership across the city in regards to alcohol and drug issues.
• Support the integration of the services with SSJ's recovery housing and homelessness provision.
• Monitor contracts, performance targets, budgets and service outcomes, implementing improvements where required.

Essential Skills and Experience

You will be able to demonstrate:

• Significant management experience within substance use, mental health, homelessness, criminal justice, or other complex needs services.
• Proven ability to lead multidisciplinary teams and develop effective partnerships across multiple agencies.
• Experience managing contracts, service performance and regulatory requirements.
• Strong understanding of substance use treatment, recovery planning and case management.
• Knowledge of trauma-informed practice, Adverse Childhood Experiences (ACEs), harm reduction, recovery capital, and psychosocial interventions such as CBT, ACT and mindfulness-based approaches.
• Experience managing budgets, leading change and driving service improvement.
• Excellent communication, leadership and stakeholder management skills.
• Commitment to SSJ's values and competency framework, with a focus on leadership, organisational development and value for money.

What we can offer you

We value and recognise our staff, offering some generous benefits, as well as the satisfaction of helping people at risk:

• A competitive annual leave entitlement of 25 days rising to 30 days, plus public holidays
• Flexible working options
• Buying additional annual leave
• Comprehensive induction and training
• Counselling, financial, personal support and health and wellbeing services via our Employee Assistance Programme
• Company cycle to work scheme
• Discounted laptops and computers with Jamie’s Computers
• Electric Car Scheme
• Blue Light Card

SSJ are an equal opportunity employer and we encourage applicants from all backgrounds and walks of life.

At SSJ, we recognise the benefits of a supported workplace. SSJ is affiliated with Unite the Union. To learn more about their membership benefits or to sign up, you can visit their official website.

For an informal discussion about the role please contact us.

Application closing date: 12noon on Wednesday 7^th October 2026

Interview date: Wednesday 14^th October 2026

Due to the high number of expected applicants, we do reserve the right to close this vacancy earlier.

Should you not hear from us within 14 days of the closing date, please assume you have been unsuccessful on this occasion. 

This role is being advertised as a Shop Manager but on appointment your job title will be Community Shop Manager.

Are you a passionate person who wants to shape the future of our Carlisle Shelter shop? If that sounds like you, we’re looking for a confident and influential person who is community-driven and ready to take the lead as a shop manager.

This role is a chance to bring bold ideas to life as well as being a manager giving you the chance to take creative control of visual merchandising within the shop.

If you have experience of leading a team whilst empowering and motivating individuals this could be the role for you!

About you

You will need to be an active team player and be able to demonstrate how you’ve managed and motivated a team previously beyond expectations and experience of providing excellent customer service in a face-to-face role.

Have a good knowledge of recruiting and developing a diverse team and how you have supported and motivated teams to progress and how you would bring these skills into this position.

You will need to have good communication skills to engage with the local community to seek out new opportunities to increase the shops contribution to help further Shelter’s cause. You will develop your own and your teams’ interests in merchandising the shop attracting customers and continually develop yours and your team’s knowledge of Shelter, who we are and what we do.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit your work history and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything,

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.