367 Marketing management jobs

Events Manager

Full-time, permanent | London (hybrid – 3 days/week in office) | 35 hours per week | Salary: £38,000-£45,0000

About the role

We're looking for an experienced Events Manager to lead the planning and delivery of a diverse portfolio of in-person, virtual and hybrid events for professional scientists. From conferences and seminars to workshops and training sessions, you'll be at the heart of how we bring our scientific community together, creating excellent stakeholder experiences, strong financial outcomes, and events that help us live out our charitable mission.

Reporting to the Head of Membership, this is a fantastic opportunity for a proactive events professional to take ownership of a busy, varied portfolio and make a genuine impact on the reputation of a leading learned society.

What you'll be doing

Strategic development

• Develop and implement our annual events programme, aligned to our mission, strategic objectives and members' professional development needs
• Use data, evaluation and stakeholder feedback to continuously improve how we plan and deliver events

Event planning and delivery

• Plan, coordinate and deliver a diverse programme of high-quality events, on time, within budget and to a high standard
• Manage the full mix of in-person, virtual and hybrid formats, ensuring digital platforms and in-person experiences work seamlessly together
• Own event logistics end-to-end: venue sourcing, contract negotiation, supplier management, registration, accommodation, catering, accessibility and technical infrastructure
• Act as the key point of contact for speakers, delegates, suppliers and stakeholders, delivering excellent customer service throughout
• Support the recruitment and management of speakers, chairs and facilitators
• Champion best-practice project management and a culture of continuous improvement across the events function

Financial and commercial management

• Prepare and manage event budgets, forecasts and financial reporting
• Monitor income and expenditure to ensure events are financially sustainable and hit agreed targets
• Identify opportunities for efficiencies, margin improvement and revenue growth
• Work closely with Marketing, Communications and Membership colleagues to maximise attendance and engagement

Risk, governance and compliance

• Ensure events comply with relevant legislation, health and safety, safeguarding, data protection and organisational policy
• Identify and manage operational, financial and reputational risks
• Maintain accurate event documentation, contracts and records

Monitoring and evaluation

• Set and track KPIs for the events programme
• Analyse attendance, financial performance and delegate feedback
• Report on outcomes and opportunities to senior management, committees and Council

What we're looking for

Essential experience

• Significant experience planning and delivering in-person, online and hybrid academic or professional events
• Track record of managing multiple projects simultaneously to tight deadlines
• Experience of budget management, financial monitoring and reporting
• Experience procuring and managing venues, suppliers and event-related contracts

Desirable experience

• Background working within membership organisations, professional associations, scientific, charity or PCO (professional conference organiser) environments
• Knowledge of health and safety, risk management, accessibility and relevant legal requirements for event delivery

Skills

• Excellent organisational, task and time-management skills, with strong attention to detail
• Able to work proactively and use your own initiative
• Excellent verbal and written communication skills, with the ability to build relationships at all levels
• Confident user of the Microsoft Office / Microsoft 365 ecosystem

You are

• Friendly, approachable and professional
• Customer- and member-focused, with a genuine commitment to great service
• Proactive, adaptable and resilient, with a calm head under pressure
• Innovative, with an interest in new approaches to engagement and event delivery
• Comfortable representing the organisation externally and with senior stakeholders
• Committed to equality, diversity and inclusion in everything you do
• Willing to work flexibly, including occasional evenings/weekends and travel within the UK and occasionally overseas

How to apply

To apply please submit a CV and cover letter outlining your suitability for role by 5pm on Wednesday 14th October.

If you’re passionate about safer communities and want a role where your work has a direct and lasting impact, this could be the perfect opportunity. As Crimestoppers’ Regional Manager for our Eastern Region (Kent, Essex, Norfolk & Suffolk), you’ll play a pivotal part in helping protect the public, empowering local people, and supporting the agencies working to prevent and solve crime.

We’re looking for an enthusiastic and motivated Regional Manager to represent Crimestoppers across the area. You’ll work closely with law enforcement and community partners to design and deliver meaningful crime‑prevention campaigns, while also coordinating cross‑border and national initiatives with organisations such as ROCUs and the NCA. You’ll empower local volunteer committees to thrive, act as a spokespeople for Crimestoppers in local and regional media, and drive funding opportunities that help expand our impact.

This role variety, and the chance to genuinely make a difference. We’re seeking someone with strong project and budget management skills, confidence under pressure, and the ability to build strategic relationships. Experience in or significant knowledge of the voluntary sector, media campaigning, or policing practice would be an advantage. If you’re committed to community safety and excited by the challenge of influencing real change, we’d love to hear from you.

Please read the full job pack before before submitting your CV and a covering letter.

FTC until March 2029 | Full time | Home based - travel required | £39,993 + £8,400 car allowance | DBS required

Job Summary 
As Grants and Impact Manager you will be stewarding small and large Trust and Foundation donors, researching new prospects, and writing compelling applications using detailed case studies compiled by the team. The Grants and Impact Manager will also coordinate the development of a new Monitoring, Evaluation, and Learning (MEL) programme, strengthening our ability to measure, understand, and communicate the impact of our work. A key part of this will be focusing on evidencing and enhancing the positive change created by Caring in Bristol, ensuring that funders and stakeholders can clearly see the difference their support makes. 
 

Key responsibilities 

• Income Generation & relationship management 
• Monitoring, Evaluation, Learning (MEL) and Impact 
• Organisational relationships & management 
• Organisational Development 

Please review the job description and person specification for full details.

Harris Hill is delighted to be partnering with a not-for-profit organisation to recruit an experienced Events Manager to join its busy Events Team.

This is an exciting opportunity for an experienced events professional to take responsibility for the successful end to end delivery of a varied portfolio of in person, digital and large scale events, including conferences, flagship events, workshops and other programmes.

Reporting to the Senior Event Manager, you will play a key role in turning strategic event plans into high quality, engaging experiences for delegates, speakers and stakeholders. You will also line manage two Events Executives, providing guidance, support and development.

Key responsibilities

• Plan and deliver a portfolio of events, including large-scale conferences, online events, workshops and ad hoc events.
• Manage events from initial planning through to onsite delivery, evaluation and post-event activity.
• Coordinate venues, suppliers, AV/production teams and other external partners.
• Work closely with the Marketing and Communications team to support event promotion.
• Develop event staffing plans, volunteer requirements and event schedules.
• Support registration and event app setup.
• Coordinate and manage speakers, facilitators and other event contributors, ensuring requirements and deadlines are met.
• Manage speaker communications, briefings, presentations, AV, accessibility, travel and accommodation requirements.
• Coordinate the delivery of workshops, sessions and multi-stream programmes, ensuring all logistical, equipment, accessibility, health and safety and compliance requirements are addressed.

About you

We are looking for an experienced events professional with a strong track record of delivering a range of events, including large scale conferences, multi stream programmes and digital events.

You will have:

• Significant experience working in an event management role.
• Experience delivering events from planning through to onsite delivery and post-event evaluation.
• Experience of line management, supervision or mentoring.
• Strong experience coordinating speakers, facilitators or subject matter experts.
• Excellent project management skills and the ability to manage multiple workstreams and competing deadlines.
• Experience managing event budgets, tracking expenditure and processing invoices.
• Experience working with venues, suppliers and AV/production teams.
• Excellent organisational skills and a high level of attention to detail.
• Strong written and verbal communication skills.
• Excellent interpersonal skills and the ability to build strong relationships with internal and external stakeholders.
• The ability to remain calm under pressure and make practical decisions during live events.
• Strong working knowledge of Microsoft Office, particularly Excel, alongside experience using event management systems.

Salary & Benefits

• Salary: £43,813 per annum
• Contract type: 12 months FTC, full time, 35 hrs a week
• Location: London, hybrid working , 1-2 days a week in the office.
• Deadline on rolling basis

Recruitment process: Cv and Supporting Statement to

If this sounds like you, then please do get in touch ASAP!

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Sightsavers is looking for an experienced and strategic Head of Major Donor Fundraising to lead the next phase of growth for our high value individual giving programme. This role can be worked full time or part time, with a minimum of four days per week, and is UK based with regular travel to our Haywards Heath office.

As part of the Fundraising and Marketing directorate, you will develop and deliver a long-term major donor strategy, lead a specialist team and personally manage a focused portfolio of high value donors and prospects. The role will focus on supporters giving £10,000 or more per year, while also strengthening nurture and loyalty programmes that help build a sustainable future pipeline of philanthropic support.

Working closely with colleagues across fundraising, technical leadership, programme delivery, finance, planning and senior leadership, you will identify compelling funding opportunities and help build strong cases for support. You will also represent Sightsavers externally with donors, prospects, philanthropy advisers, wealth advisers and sector networks.

We would like to hear from confident and collaborative senior fundraisers with experience of leading or managing a high value fundraising programme. You will bring a strong track record of securing, cultivating and stewarding significant gifts, including six-figure prospects, alongside the ability to use data and insight to manage pipelines, forecast income and support decision-making. You will also bring the relationship-building skills to work effectively with trustees, senior leaders, high net worth individuals and external advisers.

Application and interview process
To apply, please complete an application through our recruitment portal by uploading an up-to-date CV and answering the job-specific questions. We are particularly interested in understanding your motivation for applying. We anticipate a two-stage interview process, with first interviews from w/c 12 October and second-round interviews expected w/c 19 or 26 October 2026. The process will include a role-specific presentation task at first interview stage, and one interview will be held in person at our Haywards Heath office. We would like the successful candidate to start by the end of January 2027.

Sightsavers is a Disability Confident employer. We welcome applications from candidates with diverse backgrounds and experiences and are committed to making reasonable adjustments throughout the recruitment process.

Residential & Commercial Property Manager

Hours: Minimum of 37.5 hours per week, normally Monday to Friday. Due to the nature of the role the working pattern may occasionally change to include evenings, weekends and Public Holidays, with reasonable notice provided or by prior agreement. This may be to support property inspections, tenant matters, or other operational requirements for example. TOIL will be provided for additional planned evening or weekend working in accordance with departmental arrangements.

Normal start and finish times may be reasonably adjusted with reasonable notice to meet operational requirements.

The role requires regular travel across the property portfolio and occasional travel to St James's Place, London, and other locations as required.

The Role

The Property Department is responsible for the facilities management and maintenance of the historic, residential and commercial properties belonging to the Rothschild Foundation and National Trust, including Waddesdon Manor, The Stables, Windmill Hill, the Five Arrows Hotel, The Bow, The Dairy, commercial and residential properties and various other smaller outbuildings, staff houses and general infrastructure.

The department is led by the Head of Property & Facilities Management, supported by the Facilities & Maintenance Manager, Residential & Commercial Property Manager and a team of skilled trade technicians, general facilities & maintenance operatives, grounds assistants and administrative and data support staff.

The Residential & Commercial Property Manager is responsible for the effective management, performance and development of the Rothschild Foundation's residential and commercial property portfolio, working within the strategic direction set by the Head of Property & Facilities Management.

What you will do

The role is responsible for maintaining high standards of landlord and property management, supporting optimal occupancy and rental income, ensuring appropriate legal and regulatory compliance, and providing a professional and responsive service to tenants and internal stakeholders.

The postholder line manages the Lettings Administrator and works closely with the Facilities & Maintenance Manager, Facilities & Maintenance Administrator, Property & Systems Data Lead, Finance and HR to ensure the effective management of the portfolio.

Key Responsibilities include but are not limited to:

Portfolio Management & Strategy

• Work with the Head of Property & Facilities Management to develop and deliver the long-term strategy for the residential and commercial property portfolio.
• Manage the day-to-day performance of the residential and commercial portfolio, ensuring properties are managed effectively, professionally and in accordance with organisational objectives.
• Maintain oversight of occupancy, voids, rental performance and emerging portfolio risks, providing regular information and recommendations to the Head of Property & Facilities Management.
• Identify opportunities to improve the performance, condition, use and value of the portfolio and make recommendations for investment or improvement.
• Support property acquisitions, disposals, lease renewals and other portfolio changes as required, working with appropriate professional advisers.
• Prepare and contribute to relevant budgets, forecasts and longer-term property plans and monitor expenditure and income against agreed targets.

Residential Lettings & Tenancy Management

• Provide management oversight of the full residential lettings and tenancy lifecycle, ensuring properties are marketed, let and managed efficiently and in accordance with organisational policy and legal requirements.
• Line manage the Lettings Administrator, providing clear direction, regular one-to-one meetings, performance management, development support and appropriate oversight of workload and priorities.
• Ensure appropriate processes are in place for marketing, viewings, referencing, tenancy documentation, inventories, rent reviews, renewals, tenancy changes and check-out arrangements.
• Review recommendations relating to prospective tenants, rental values and tenancy arrangements and approve or escalate decisions in accordance with delegated authority.
• Maintain oversight of rent collection and arrears, working closely with Finance and ensuring concerns are identified and escalated promptly.
• Ensure tenant queries, complaints and tenancy-management matters are handled promptly, professionally and consistently.
• Maintain appropriate oversight of void properties and coordinate with Facilities & Maintenance colleagues to agree required works and support timely re-letting.

Staff Accommodation

• Provide property-management oversight of the organisation's staff accommodation portfolio, working closely with the Director of People and HR Department.
• Ensure the Lettings Administrator provides effective administration of staff accommodation, including Manor flats, National Trust Key Representative housing, Pathways Programme accommodation and other short-term or emergency accommodation.
• Ensure property, landlord, occupancy and compliance requirements relating to staff accommodation are appropriately managed.
• Work with the Director of People and/or Head of Property & Facilities Management on staff accommodation matters, recognising that employment-related eligibility, approvals, rental concessions and associated policy decisions sit outside the Lettings Administrator role and are determined in accordance with organisational policy.

Commercial Property Management

• Manage the day-to-day administration and performance of the commercial property portfolio, maintaining appropriate records of leases, licences, rent reviews, renewals and other key dates.
• Build and maintain effective relationships with commercial tenants and occupiers and act as a key point of contact for property-management matters.
• Coordinate lease events, rent reviews and other commercial property matters with external agents, valuers, solicitors and other professional advisers as required.
• Monitor rental performance, arrears, lease compliance and emerging risks and make recommendations to the Head of Property & Facilities Management.
• Support the effective management of commercial properties including the Five Arrows Hotel and The Bow where relevant to the landlord/property-management responsibilities of the Foundation.

Property Maintenance & Condition

• Work in close partnership with the Facilities & Maintenance Manager to agree priorities, capacity and workflows for planned and reactive works across the residential and commercial portfolio, balancing property and tenant requirements with available Facilities & Maintenance resources and wider departmental priorities.
• Agree appropriate timescales for works with the Facilities & Maintenance Manager before commitments are made to tenants or other stakeholders, and ensure priorities are reviewed where operational demands or available capacity change.
• Provide the Facilities & Maintenance Manager with relevant property, tenancy and access information to support effective planning and allocation of work.
• Maintain appropriate oversight of outstanding residential and commercial property works, working with the Facilities & Maintenance Manager and Facilities & Maintenance Administrator to ensure progress is communicated effectively to tenants and other stakeholders.
• Monitor property condition and identify emerging repair, investment or compliance requirements, escalating significant issues to the Head of Property & Facilities Management.
• Support property inspections, condition reviews and programmes of improvement as required.
• Escalate competing priorities, significant capacity constraints or unresolved issues to the Head of Property & Facilities Management where agreement cannot reasonably be reached.

Compliance & Risk

• Ensure the residential and commercial portfolio is managed in accordance with applicable landlord, property, housing and tenancy legislation and regulatory requirements.
• Maintain oversight of relevant property and tenancy compliance records, working closely with the Property & Systems Data Lead and Facilities & Maintenance colleagues to ensure information is accurate and up to date.
• Ensure appropriate processes are maintained for statutory and landlord requirements, including relevant safety certification, tenancy documentation, deposit and occupancy requirements where applicable.
• Keep abreast of changes in residential and commercial property legislation and good practice and advise the Head of Property & Facilities Management on implications for the portfolio.
• Identify, assess and escalate property-management risks and support the implementation of appropriate controls and mitigations.
• Work with the Facilities & Maintenance Manager and Health & Safety Manager to ensure responsibilities for property compliance, maintenance compliance and health and safety are clearly coordinated.

Stakeholder & Professional Relationships

• Develop and maintain positive and professional relationships with residential and commercial tenants, prospective tenants and occupiers.
• Work collaboratively with the Head of Property & Facilities Management, Facilities & Maintenance Manager, Facilities & Maintenance Administrator, Property & Systems Data Lead, Finance, HR and other internal stakeholders.
• Build and maintain effective relationships with external agents, valuers, solicitors, local authorities, contractors and other professional advisers.
• Represent the Rothschild Foundation professionally in property-management discussions and negotiations within the authority delegated to the role.
• Prepare reports, updates and property information for the Head of Property & Facilities Management and other stakeholders as required.
• Undertake occasional travel to St James's Place, London, and other locations as required in connection with the responsibilities of the role.

You will be a great fit if:

You’re a confident communicator and supportive manager who uses their judgement to identify risks and know when to seek advice or escalate issues. You’re an experienced residential property professional who enjoys managing lettings and tenancies, and navigating property legislation and compliance with confidence. You’re commercially minded and organised, with a good understanding of property maintenance, budgets and rental performance.

Your areas of knowledge and expertise that matter for this role: 

Essential

• Demonstrable experience of residential property management and the management of lettings and tenancies.
• Strong working knowledge of residential landlord and tenancy requirements and relevant property legislation.
• Experience of managing a varied property workload, including tenant relationships, rent reviews, compliance and property-management processes.
• Experience of supervising or line managing others.
• Good understanding of property maintenance and experience of working collaboratively with maintenance or facilities professionals to prioritise and coordinate works.
• Strong financial and commercial awareness, including the ability to monitor rental performance, budgets and value for money.
• Excellent organisational skills and the ability to manage competing priorities, deadlines and a varied workload.
• Strong written and verbal communication skills and the ability to build effective relationships with tenants, colleagues, contractors and professional advisers.
• Good judgement and the ability to identify risk, make recommendations and escalate matters appropriately.
• Strong IT skills and confidence using property-management systems and standard business applications.
• A full UK driving licence is essential.

Desirable

• Experience of commercial property management, including leases, licences, rent reviews and lease events.
• Experience of managing a mixed residential and commercial property portfolio.
• Experience within a rural estate, heritage, charity or similarly complex multi-use environment.
• A relevant professional property qualification or membership, for example ARLA Propertymark, RICS or equivalent.
• Experience of staff, tied or other employer-provided accommodation.
• Experience of working with historic or listed properties.

If you have spent years in the creative industries building capital and are looking for somewhere to bring that expertise to bear, this is a route into the NGO world that does not ask you to leave your sector behind.

This role is for someone working anywhere across the creative industries - music, film, art, gaming, sport, literature - who wants to put their skills and connections to work for the planet, and to develop a specialism at the intersection of culture and environmental advocacy.

The legal work is at the centre of what ClientEarth does. The cultural work builds the understanding, the pressure and the relationships that help it land. This role sits in that space.

There is real ownership here: your own projects, your own relationships, your own contributions.  The work will regularly take you to events, evenings, industry forums and there is a generous time off in lieu policy to reflect that. Office attendance in our London office is 20% of the month.

Full time preferred but we may consider 4 days a week, with salary adjusted on a pro rata basis.

Important dates to note:

• Deadline to submit an initial application: 27th of September
• If your profile passes initial screening, you will be asked to submit additional information in the form of three additional questions. 
• The deadline to submit your answers is the 29th of September
• If we do not receive a response to these questions by the deadline we will assume you are no longer interested in the role. 
• Interviews will take place on the 17th, 19th and 20th of October.

Please also review the "Our Hiring Process" section at the bottom of this advert to learn more about the stages involved for this specific role. 

Key Responsibilities

• Identify and develop a broad portfolio of cultural relationships and supporters across music, arts, film, TV, gaming, literature, books and sport, drawing on your own network and ClientEarth's existing relationships, working in close collaboration with the team lead
• Project manage the Music & Culture team's contribution to major international advocacy and campaigning moments across the year (e.g. COP, Climate Week NYC, London Climate Action Week, individual and innovative campaigning moments around case launches and similar)
• Collaborate with colleagues across the organisation to identify how cultural engagement, partnerships and influential voices can help advance advocacy, communications, fundraising and programme objectives, agreeing priorities with the team lead.
• Represent ClientEarth in discussions with senior cultural leaders, talent representatives, institutions and strategic partners, consulting the team lead before significant negotiations or commitments and exercising judgement and diplomacy in managing sensitive stakeholder relationships

See the job description for a full list of duties for this role.

Skills, Knowledge & Expertise

• A career background in the creative industries with your own established network and contacts in the sector
• Strong written communication skills: experience producing clear, compelling copy for a range of audiences and formats, whether internal reports, external communications, brochures, proposals or editorial content
• Proven track record of building and managing relationships with senior or influential figures in the creative industries
• An understanding of how creative industries work from the inside and knowing how to make the right people feel this organisation is worth their time

See the job description for a full list of requirements for this role.

Job Benefits

Flexible working:  We are proud to be a Flexa accredited Employer. Visit our Flexa Employer page for more information on our approach to flexible working. Our flexible working policy allows our people the choice to decide to work from home/another location in the country where their contract of employment is issued for 80% of their month, with the other 20% of their month being office-based. See our benefits page for more: Benefits | ClientEarth Careers as well as our flexible working FAQ.
 

ClientEarth values diversity and inclusion and the benefits this brings. We aim to appoint the most suitable candidate at all times and welcome applications from people from all different backgrounds. See our Equity, Diversity and Inclusion (EDI) at ClientEarth | ClientEarth journey page for more.

Please note that ClientEarth is only able to employ those who have the pre-existing legal right to work in the UK.
 

ClientEarth is not a law firm and does not provide legal advice or legal services to third parties.

📝 Contract: Permanent, 37.5 hours per week, Monday to Friday | Centre operating hours 8:00am–4:00pm
🚗 Travel to regional sites required (travel reimbursed and free parking available)

Are you an experienced Registered Nurse or Midwife leader looking for an opportunity to influence clinical excellence, develop high-performing teams and make a meaningful impact on patient care? At MSI UK, we're looking for a passionate and inspiring Clinical Services Matron to lead our established clinical team in Oxford and support service delivery across Reading and Chesham.

This is a unique opportunity to join a well-supported, values-driven organisation where you'll play a pivotal role in shaping clinical standards, enhancing client experience, and driving a culture of continuous improvement. If you're looking for a leadership role that combines strategic influence, operational collaboration and hands-on clinical leadership, we'd love to hear from you.

Why This Role Stands Out

As Clinical Services Matron, you'll be joining a mature and established service with a strong clinical infrastructure already in place. You'll be supported by experienced clinical leaders, including Clinical Team Leaders, Professional Development and Safeguarding Leads, enabling you to focus on what you do best: developing people, improving services and delivering exceptional care.

What We're Looking For

Essential

• Registered Nurse or Midwife with current NMC Adult registration
• Previous people management and clinical leadership experience
• Strong understanding of clinical governance, quality and patient safety
• Experience leading and developing healthcare teams
• Excellent stakeholder engagement and relationship-building skills
• Ability to travel regularly between Oxford, Reading and Chesham

Develop Your Leadership Career

Whether you're already working in a Matron role or looking to step into a broader leadership position, you'll have access to ongoing development opportunities, leadership support and the chance to contribute to strategic service improvements across the region.

How can MSI UK benefit you?

We offer a supportive, values-driven environment where your contribution is recognised and rewarded:

💰 Financial & Rewards: Aviva pension (up to 5% employer contribution), Blue Light Card discounts (4,000+ perks), Cycle to Work scheme, season ticket loan, and long-service recognition rewards.

🧘 Wellbeing & Work–Life Balance: Opportunity to buy and sell annual leave, 24/7 GP access and EAP via Westfield Health, an extra day off for your birthday, accredited Mental Health First Aiders, family-friendly policies and a national employee recognition programme.

📈 Learning & Career Development: Clear career pathways, paid training and development, accredited apprenticeships, and learning agreements to support your professional growth.

Our websites receive more than 1.1m unique visits every year and play a key role in helping us to stand together, speak up and push for progress with and for the brain tumour community.

The Senior website content officer is responsible for making sure our small portfolio of websites are accurate, up to date and easy to use.

With the support of other marketing colleagues, you’ll be responsible for producing and overseeing the production of a mix of content – from copy to images and video – ensuring it’s SEO optimised, accessible to all users and consistent with our visual and verbal brand.

· You’ll conduct content audits to identify gaps and redundancies.

· You’ll assess user journeys and website structure – making recommendations for optimisation.

· You’ll plan content schedules that align with organisational comms planning processes.

· You’ll train people in the use of Wordpress and in writing for web.

· And you’ll work with the Website manager and Marketing Insights officer to produce reports on performance.

Who we’re looking for:

You’ll bring a great mix of creative flair, technical ability and organisation – as well as a passion for working collaboratively with people.

You’ll have excellent writing, editing and proofing skills and be able to adapt to our house style.

You’ll have a strong understanding of SEO, content optimisation and analytical skills and you’ll be comfortable operating on content management systems (we currently use Wordpress).

You’ll be highly organised, with the ability to work on multiple projects with different teams at any one time. You’re a self-starter who can work autonomously, identifying needs and using initiative to get things done.

And you’ll be a natural collaborator who can work with colleagues at all levels from across the organisation because you understand that just as it takes a village to raise a child, it takes a whole team to grow and maintain a website.

Key accountabilities:

· Responsible for the oversight of the content and structure of our small portfolio of websites, including our ecommerce microsite

· Work with the Website manager to continually assess and optimise the structure of the website and subsequent user journeys based on analytics and insights

· Work with colleagues from across the organisation to produce and oversee the production of high-quality written digital content.

· Conduct content audits to produce reports that identity gaps and redundancies and plans for continual development of web content based on these reports

· Develop and oversee quality assurance processes including approval of new and edited content

· Work closely with the brand and copywriting colleagues to ensure our verbal brand is applied to all written content and is optimised for web

· Be the in-house CMS (Wordpress) expert

· Optimise content to improve search engine rankings and build website authority and trust

· Work with the Marketing Insights Manager to provide regular reporting against SEO and website performance, tracking improvement and feeding into our test and learn strategy

· Maintaining the website, ensuring all information is current and links are working

· Develop and deliver training on WordPress

· Support the copywriting team to develop and deliver tone of voice training to ensure it covers optimising copy for web

Smile Train is the world’s largest cleft-focused organisation, supporting life-changing surgery and comprehensive cleft care for children and adults globally. Through its unique local model, Smile Train has supported more than 2 million surgeries and works with medical partners across 75+ countries to deliver sustainable, high-quality care.

The UK plays a vital role within this global organisation, contributing significant income, insight and strategic input. The UK programme is performing strongly, with income expected to reach c.£14–15m this year, underpinned by a successful individual giving and legacy programme.

Smile Train is now entering its next phase of growth in the UK, with a clear opportunity to build and strengthen high-value income, particularly across major donors and mid-value giving. 

Reporting to and working closely with the Director of UK Fundraising, you will manage a portfolio of donors and prospects, with significant opportunity to deepen relationships and grow supporters into higher-value philanthropy over time. This will be a hands-on, relationship-led role focused on building meaningful engagement and delivering long-term income growth.

This role offers an ambitious, skilled relationship developer the opportunity to build and grow Smile Train UK's major donor programme as part of its new five-year strategy, with strong organisational investment in philanthropy.

Working closely with a highly experienced and collaborative Director of UK Fundraising and broader fundraising team, you will contribute to developing ways of working, testing engagement strategies, tailoring the compelling case for support and working closely with colleagues in the UK and globally.

As Philanthropy Manager, you will:

• Manage and develop a portfolio of c.120–150 donors and prospects, primarily giving at mid-value level (up to c.£5k) with significant headroom for growth
• Build strong, long-term relationships with supporters through tailored cultivation, solicitation and stewardship
• Identify and engage new prospects, developing a sustainable pipeline of future high-value donors
• Develop and deliver individual engagement plans to retain and upgrade donors over time
• Prepare high-quality proposals, reports and communications to support donor engagement
• Support the development of Smile Train’s high-value case for support and fundraising approach in the UK
• Work closely with the Director of UK Fundraising and global colleagues to align activity and maximise opportunities
• Contribute to events, donor visits and wider engagement activity
• Maintain accurate records and support effective pipeline and performance management

Essential skills and experience:

• Experience of relationship fundraising, with exposure to major donors or mid-value giving. Other relationship-driven fundraising experience will be considered, for instance with trusts and foundations or corporate partnerships, where you can evidence income generation via relationship-building with HNWIs or purse-string holders.
• A track record of generating substantial income and securing 5-figure or higher gifts
• Confidence in managing a portfolio and delivering personalised donor engagement
• Strong written and verbal communication skills, including the ability to develop compelling proposals
• A proactive, organised and hands-on approach, with the ability to manage multiple priorities
• The ability to work both independently and collaboratively within a team

Desirable:

• Experience of working within a developing or growing high-value fundraising programme
• Exposure to international development, global health or a similarly mission-led environment
• Knowledge and use of Salesforce CRM
• Experience working within a global or matrix organisation

Smile Train UK offer an excellent employee benefits package, which includes:

• 28 days annual leave plus bank holidays
• Private Medical Insurance
• Life Assurance
• Income Protection
• Up to 7 days paid sick leave per year
• “Sunshine Fridays” early Friday finish across summer months

Are you an experienced and highly organised professional who enjoys making sure an organisation runs smoothly and wants to make a real difference?

Kapella’s mission is to build better relationships and improve the wellbeing of families and individuals. We provide accessible and affordable services, including counselling, family mediation, training and domestic abuse programmes across Birmingham, the Black Country and the wider Midlands area. Our work includes self-paying clients as well as funded projects delivered through contracts, grants and partnerships.

We are looking for an Administration and Operations Manager to lead and strengthen the day to day operations that underpin our services and help us prepare for our next phase of development. Working closely with the CEO and service managers, you will oversee the running of the organisation across our two main premises and other community venues, as well as manage the administration and appointments functions. This role provides the operational support to our service delivery, ensuring that processes, resources and systems are well organised and focused on quality, sustainability and a positive user experience.

We are entering an exciting phase of growth and are looking to expand our services and extend our reach across Birmingham, the Black Country and surrounding areas. This new role is central to these plans.

Initially, the role will be hands-on, with responsibility for recruiting and training additional administrative staff, fully opening our main premises and moving to a hybrid model of online and face-to-face counselling. You will also support the implementation of new online appointment and case management systems as well as updated policies and procedures.

As we grow there is significant opportunity for development, allowing you to contribute to how our services are delivered, strengthen our team and help us meet the increasing need for our services.

Based at our Birmingham office, you will be supported by a small administration team that will grow. This role will require some flexibility in working hours to meet service needs, including working at other centres from time to time.

What you’ll do

• Oversee the day-to-day operational running of the Birmingham and Wolverhampton centres and community venues.
• Lead and manage the administration team, including recruitment, training and volunteer coordination.
• Manage appointments, service utilisation, waiting times and payments.
• Streamline processes and systems to improve efficiency, consistency and client experience.
• Support the implementation of new technology, online appointments and case management systems.
• Ensure premises are safe, functional, welcoming and fit-for-purpose.
• Monitor service activity, performance, budgets and KPIs, providing clear reports for management and funders.
• Promote a positive, inclusive and supportive workplace culture.
• Work closely with service managers and the CEO to ensure operational activity supports organisational priorities.
• Oversee HR systems and administration.
• Ensure compliance with HR, health and safety and organisational policies.

What we’re looking for

• Proven experience in administration and operational management, ideally in the third sector, health or community services.
• Significant administrative experience, including the use of databases and case management systems.
• Experience monitoring activity, performance, budgets and KPIs, with the ability to use information to inform decisions.
• Experience developing and embedding effective processes and systems.
• Confidence in implementing new technologies and supporting teams through change.
• Experience overseeing premises and creating safe, fit-for-purpose and welcoming environments.
• Understanding of the client journey and accessibility, with experience improving service utilisation and engagement.
• HR and health and safety knowledge, with experience supporting staff wellbeing and compliance.
• Strong leadership, communication and relationship-building skills, with a commitment to inclusion and equity.
• A practical, proactive and solutions-focused approach, with the ability to balance strategic thinking with hands-on delivery.

Why join Kapella?

• Play a key role in expanding essential services to families and individuals across Birmingham and the Black Country.
• Be part of a passionate, supportive and values-driven team.
• Have a significant opportunity to shape operational processes and develop into a senior leadership role.
• Benefit from ongoing development, 25 days’ annual leave, professional development opportunities, a 5% employer contribution pension scheme and staff wellbeing support.

How to apply

Please send your CV and a covering letter outlining your relevant experience and how you meet the requirements of the role.

Kapella is an inclusive employer and welcomes applications from all sections of the community.

Closing date: 27 September 2026

Location: Birmingham office, with travel to Wolverhampton and other community venues
Hours: Full-time, 37.5 hours per week

The Role

This is a hands-on communications role sitting at the centre of a small, ambitious and growing charity.

The Communications Manager will take responsibility for planning, coordinating and delivering communications across Not A Phase. You will bring together communications from across our services, campaigns, fundraising, partnerships and events, ensuring that what we communicate is engaging, accessible, consistent and recognisably Not A Phase.

This is not simply a social media role. We are looking for someone who can see the bigger picture of the charity's communications while also being comfortable doing the work themselves - writing copy, developing campaigns, briefing creatives, producing content, updating the website, coordinating photography and filming, creating newsletters and making sure projects actually get delivered.

You will work closely with colleagues across the organisation to understand what is happening within our services and turn that activity into compelling communications for our community, supporters, partners, funders and the wider public.

You will also play an important role in protecting and developing the voice of Not A Phase: positive, confident, human, community-led and grounded in the lived experiences of trans+ people.

What We Offer

• 26 days annual leave + bank holidays (33 days total)

• Festive Period break (avg 7-10 working days)

• Flexible working hours

• Mostly remote working with in-person attendance for relevant events

• Travel expenses covered

Key Responsibilities

1. Strategy, Planning & Coordination

• Own and deliver an organisation-wide communications plan aligned with Not A Phase’s strategy and priorities.

• Maintain a forward calendar covering services, campaigns, events, partnerships, fundraising and key dates.

• Work across teams to identify opportunities, coordinate activity and ensure projects are supported from launch through to impact.

2. Content, Storytelling & Brand

• Lead on writing and editing clear, accessible content for web, email, campaigns, reports, fundraising, partnerships and organisational updates.

• Tell compelling stories that reflect the breadth of our work and celebrate trans+ community, creativity, achievement and joy.

• Protect and develop the Not A Phase brand, messaging and tone of voice, helping colleagues and partners communicate consistently.

3. Digital, Social & Campaigns

• Lead our digital and social media communications, representing our programmes, locations, communities and partnerships.

• Plan joined-up campaigns across social media, email, web and partner channels, including relevant LGBTQIA+ and diversity calendar moments.

• Keep our website and email communications current, grow audiences and use performance data to improve activity.

4. Content Capture & Creative Production

• Plan photography, video, testimonials and other content across services and events.

• Attend selected activities to capture or coordinate content, managing external creatives where needed.

• Maintain an organised asset library and ensure consent, safeguarding and privacy processes are followed.

5. Community Reach & Service Communications

• Clearly communicate our services, who they are for and how to access them.

• Develop targeted communications to increase participation and reach new and underrepresented audiences, including people outside major cities.

• Use feedback to make communications clearer, more accessible and effective.

6. Partnerships, Fundraising & Impact

• Support fundraising and partnership communications, clearly showing the value and impact of support.

• Create materials, stories and case studies using service data, feedback and testimonials.

• Work collaboratively with external partners on developing and promoting partnership communications.

• Help communicate organisational progress and strengthen relationships with supporters, funders and partners.

7. Media & Responsive Communications

• Support our external profile through press releases, statements, briefings, media relationships and spokesperson preparation.

• Work with the CEO and Senior Leadership Team on sensitive or fast-moving communications, using sound judgement and keeping responses grounded in our mission.

• Prepare appropriate messaging where public or reputational issues arise.

8. Insight & Improvement

• Monitor performance, set practical communications KPIs and report useful insight to the CEO and Senior Leadership Team.

• Use audience data to improve communications, systems and processes, while keeping up with relevant charity and digital communications practice.

Person Specification

Essential

• UK Based 

• Experience in a charity, community or purpose-led organisation.

• Excellent writing, editing and proofreading skills, with the ability to make complex information clear and engaging.

• Strong communications, marketing or content experience, including multi-channel campaigns.

• Strong digital and social media experience, including websites, email, audience growth and performance insight.

• Excellent organisation and project-management skills, with the ability to plan ahead and manage competing deadlines.

• A strong understanding of brand, tone of voice, accessibility and inclusive communications.

• Sound judgement when communicating about sensitive or contentious subjects.

• A collaborative approach, with the confidence to work independently and own projects from idea to delivery.

• Experience managing external creatives, freelancers or agencies.

• A hands-on approach and willingness to personally produce much of the charity’s communications.

Desirable

• Experience communicating with LGBTQIA+ communities and an understanding of issues affecting trans+ and gender-diverse people in the UK.

• Media relations or PR experience.

• Experience producing or commissioning photography and video.

• Experience supporting fundraising, partnerships or impact communications.

• Experience managing staff, freelancers or volunteers.

The Person

We are a small team delivering a growing UK-wide programme, so we need someone comfortable taking ownership.

The role is varied: you might plan a national campaign, update a Trans+Connect webpage, coordinate content at a Misfits session or prepare communications for a new partnership.

You will spot strong stories across the charity and turn them into effective communications.

You will understand that good communications are about reaching the right people, telling meaningful stories, building trust and demonstrating impact.

You will bring structure and forward planning while retaining the personality, creativity and community-led approach that makes Not A Phase distinctive.

What You'll Help Us Achieve

Over the next five years, Not A Phase aims to deepen its impact and reach more trans+ adults across the UK.

• Reach more trans+ people who could benefit from our services.

• Tell our story and demonstrate impact.

• Strengthen relationships with supporters, funders and partners.

• Grow national recognition of Not A Phase.

• Improve communications across the organisation.

• Celebrate trans+ diversity, creativity and achievement.

• Ensure our work is seen, understood and valued.

Please be aware that we use AI detection software will not be moving ahead with applcations or CV's that are written by AI.

We are looking for someone who is organised, proactive, and motivated to support fundraising through high quality research and insight. You’ll be confident managing multiple tasks at once, comfortable working to deadlines, and able to adapt when priorities shift.

Strong organisational and time management skills are essential, as is the ability to communicate clearly and present information in a concise, user friendly way.

About us

Royal Museums Greenwich (RMG) is a collection of diverse historical sites. The sites are the National Maritime Museum, Cutty Sark, the Royal Observatory, and the Queen’s House. Each of these sites has a unique identity and a common purpose to serve our communities, through sharing our collections and expertise. We are a place to explore the sea, space, art and history, and our strategy ‘Charting Our Course’ puts people at the core of its success.

First Light

The Development Team secures vital funding to support core programming and public engagement, exhibitions, collections care and major capital projects at Royal Museums Greenwich. We work with philanthropists, companies and trusts & foundations, building a community of generous and loyal supporters from our Patrons Circle and legacies to major grants and corporate partners. Our current focus is to secure a team target of £2M revenue income in this financial year, and deliver the funding needed to deliver First Light, a landmark capital transformation of the Royal Observatory Greenwich.  

First Light is an £85M project to deliver an ambitious schedule of much needed repair to the unique built heritage, vital capital improvements to the site plus an embedded programme of activities to build the nation’s science capital. A focus on physical, cultural, intellectual and financial access will ensure that everyone can enjoy, and benefit from, all the Observatory has to offer.

Aiming to break ground winter 2025 and reopen in spring 2028, First Light will affirm the Royal Observatory as THE centre for the public understanding and enjoyment of astronomy - a place of awe and wonder.

This is an exciting time to join the Development Team as we begin to plan a high-profile public campaign, seek to secure a principal gift to close the campaign and liaise with our ambassadors to build our reach and reputation.

The Role

Reporting to the Senior Manager: Development Business Operations, the Campaign Manager, First Light will deliver vital fundraising activity in support of this capital campaign - working with colleagues to maximise fundraising opportunities, engage supporters and ensure the successful delivery of campaign events, communications and donor engagement activity.

Key responsibilities include to lead delivery of the First Light fundraising campaign to agreed objectives and timescales through the creation of fundraising materials and webpages and the delivery of a successful public fundraising campaign. The role will manage regular campaign communications for all stakeholders, co-lead on the organisation and delivery of a gala fundraising dinner in 2027 and coordinate major donor meetings and events for the campaign. There is also the opportunity to travel through the management of a fundraising visit to the USA in 2027.

The successful candidate will have demonstrable experience of planning and delivering events. They will have excellent organisational skills, with the ability to manage multiple tasks. They will also have excellent written and verbal communication skills, as well as strong teamworking skills, with the ability to build productive working relationships. 

This is a full-time, fixed term role until 30 June 2028 in Band 5 - Management and Proficient Specialists. Core hours of work will be 36 hours per week, Monday to Friday between 9am - 5pm, with an additional hour to be agreed upon with management. Occasional evening and weekend working will be required to ensure the successful delivery of First Light campaign events.

Salary: £38,568 per annum.

Prospective candidates are encouraged to read the attached Job Description and Person Specification before applying.

Please be aware that we are unable to sponsor visas.

Please also note that due to our commitment to internal opportunities for current staff, internal candidates will be considered first for this role.

Interviews are pencilled in for the week commencing Monday 5th October.

Benefits

We offer:

•    A generous pension scheme
•    22 days annual leave (rising to 25 after 1 year) plus bank holidays 
•    40% discount in our cafés, 30% in our shops
•    Interest-free loans (travel, bike, gym, learning)
•    Free Life Assurance Scheme covering you for 2 times your annual salary
•    Free entry to exhibitions at partner museums and galleries
•    Flexible and hybrid working options
•    A culture that celebrates individuality, collaboration, and innovation

To find out more, read a full list of our benefits.

EDI

Diversity and inclusion are integral to our work at Royal Museums Greenwich, as we are a museum for everyone. We want to foster a spirit of inclusion, collaborative working, innovation, and valuing people as individuals whose lives have been shaped by different experiences. Therefore, we welcome applications from everyone.

We actively work with Disability Confident scheme and ask that you let us know if there are any reasonable adjustments you need or things you would like us to know during the interview process, which may include being provided with the interview questions in advance, requiring a step free interview space, that you are eye-contact avoidant, or having the interview questions in a written format or additional time in timed tests, interviews or other assessment activities.