Operation manager jobs in London

Camden Disability Action (CDA) is seeking an exceptional Chief Operating Officer (COO) to play a pivotal role in shaping and delivering our mission as a leading user-led charity for Disabled people.

As COO, you will provide strategic leadership and operational excellence across the organisation, ensuring CDA delivers high-quality, accessible, and impactful services. You will translate our vision and strategy into effective day-to-day operations, driving performance, consistency, and continuous improvement across all areas of delivery.

As a key member of the senior leadership team, you will work closely with the Chief Executive Officer and Board of Trustees to support organisational strategy, governance, and long-term sustainability. You will bring strong strategic insight, alongside the ability to lead people, systems, and services with confidence and clarity.

You will have responsibility for core operational functions, including HR, Finance, Health & Safety, Data Protection, and Communications, as well as oversight of service delivery and contract management across CDA’s portfolio. You will ensure our infrastructure and processes are robust, compliant, efficient, and aligned to our values.

The successful candidate will be a confident and experienced leader, able to balance strategic thinking with strong operational delivery. You will also act as deputy to the CEO when required, providing trusted leadership across the organisation.

Due to the nature of the Chief Operating Officer role and the space-based approach of the Greenwood Centre, it cannot be delivered remotely. The post requires regular in-person operational delivery. However, we are open to offering one day of remote working per week, where practical.

CDA is committed to building a diverse, inclusive, and equitable workplace that reflects the communities we serve. We particularly welcome applications from Disabled people, people from Black, Asian and other minoritised communities, LGBTQ+ people, and others who are underrepresented in the charity sector and leadership roles. We are also open to considering flexible working arrangements, including job shares, where this can support the successful delivery of the role.

Help keep RideWise moving - coordinating the people, systems and services that make greener, more inclusive travel possible. This is a varied, home based role with flexible time for someone who loves organising people, solving problems and making sure community services run brilliantly.

RideWise is an East Midlands based charity helping people and communities travel more actively, sustainably and confidently. Through cycle training, led rides, community projects and practical support, we make cycling, walking and greener transport more accessible to people of all ages and backgrounds.

We are looking for a highly organised and proactive Operations and Resource Manager to play a key role in the smooth running of our cycle training and sustainable travel services. This is a hands-on coordination role at the heart of our charity, supporting our freelance instructor team, operational systems, project delivery and client relationships.

You will help make sure instructors have the information, resources and support they need, that records and compliance documents are accurate and up to date, and that our services continue to be delivered safely, professionally and effectively. You will work closely with our Project Managers and wider team, helping to keep communication flowing and knowledge shared across the organisation.

This role would suit someone who enjoys bringing order to busy environments, is confident juggling priorities, and takes pride in making systems work well. You might come from an operations, administration, project coordination, training, community delivery or service support background. Experience in cycling, active travel, charities or community programmes would be helpful, but your organisation, communication skills and practical approach are most important.

The role is home-based, with very occasional travel to Nottingham (around once a year). You will be part of a friendly, purpose-driven team, with the opportunity to learn more about cycle training, Bikeability and sustainable travel delivery. There may also be opportunities to support or take part in cycle instruction, depending on your experience and interests.

We are looking for someone who is dependable, detail-focused and calm under pressure; someone who can work independently while staying connected to a small team. You will be helping RideWise grow its impact, support instructors well, and deliver high-quality services that make a real difference in communities.

If you are motivated by practical action, community impact and greener transport, we would love to hear from you.

St Benedict’s Centre Warden

Part Time – 21 hours (3 days) per week

Salary £24,000 (£40,000 FTE)

 

The St Benedict’s Centre is situated within the grounds of Malling Abbey, the home of an Anglican Benedictine religious community in the heart of the Kent countryside. It is a place of great beauty, a liminal space which draws deeply on its spiritual heritage and tradition to engage with the needs of contemporary society: education, training, counselling, holistic therapy, study days, quiet days, workshops and much more.

We are seeking a Centre Warden to provide overall leadership for the Centre, taking responsibility for setting culture and vision across the organization. The Centre Warden will develop strong and successful relationships with key external partners, deliver an imaginative programme for spiritual retreats and quiet days, and ensure that there are sufficient resources available for the Centre to flourish.

Candidates must be able to demonstrate experience and understanding of retreat and quiet day programming in a setting like St Benedict’s. You will be able to build relational capital with a range of stakeholders, and have excellent organisational and communications skills.

Please see the attached Job Description for a full list of responsibilities, which include:

· Developing a clear vision and strategy for the Centre

· Ensuring that all necessary resources are in place for the Centre to flourish

· Developing and delivering an imaginative programme of retreats and quiet days

· Responsibility for building strong and effective relationships with all stakeholders

Please note that we are advertising this role in parallel with the role of Cascade Project Manager (a wellbeing project for frontline church leaders, lay and ordained). While the two roles are distinct, they are inter-related. We are open to flexing both appointments where one person is interested in holding both part-time roles together.

What we can offer:

· Flexible working, Hybrid working and TOIL

· Generous holiday entitlement

· Contributory pension scheme

· Access to an Employee Assistance programme

This is an employed post, if you are an ordained candidate wishing to remain a member of the clergy pension scheme, please contact us for a discussion about salary and pension.

The St Benedict’s Centre is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders and volunteers are expected to share this commitment. 

The wider a group’s diversity, the smarter, wiser, and more compassionate and creative its decision making becomes. We are committed to the Diocese of Rochester’s aim to achieve diversity by seeking UKME/GMH colleagues and those from a wide-range of backgrounds, to help create a culture of inclusion and belonging.

Closing date for applications: Friday 12 June

Interviews will be held: Thursday 2 July

Harris Hill is delighted to be partnering with STOP THE TRAFFIK to recruit a Head of Operations.

London (hybrid working) | Permanent | £42,856–£51,432

STOP THE TRAFFIK works globally to prevent human trafficking and exploitation, disrupting criminal networks through intelligence, partnerships and targeted prevention programmes.

This is an exciting opportunity to join the Senior Leadership Team and help shape the operational infrastructure that enables the organisation to deliver its mission and maximise its impact.

Key responsibilities:

• Lead the organisation's operations, ensuring effective systems, processes and compliance
• Oversee governance, risk management, policy development and data protection
• Coordinate financial planning, budgeting and operational reporting
• Lead people operations, supporting recruitment, performance management and organisational culture
• Drive continuous improvement across systems, processes and ways of working

About you:

• Experienced in operational leadership within the charity, public or private sector
• Strong knowledge of governance, compliance, risk and organisational effectiveness
• Skilled in managing budgets, projects and organisational change
• A collaborative leader who can balance strategic thinking with hands-on delivery
• Motivated by the opportunity to contribute to a purpose-driven organisation

This role would suit candidates from the charity, public or private sectors who can demonstrate transferable operational leadership experience and a commitment to purpose-driven work.

STOP THE TRAFFIK is committed to building a diverse and inclusive team and welcomes applications from people of all backgrounds, including those with lived experience.

This is a fantastic opportunity to play a key role in a growing international charity tackling one of the world's most pressing human rights issues.

For more information, please submit your CV to

Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Lightbox Gallery & Museum is entering an ambitious new phase as we prepare for our 20th anniversary in 2027. This role offers an exciting opportunity for an experienced and initiative-taking fundraiser to help shape the organisation’s future by developing new income streams and leading our anniversary campaign, Lightbox20.

You will take ownership of the campaign activity across the organisation - developing strategy, building relationships with donors and partners, and delivering income to agreed targets. At the same time, you will manage the practical detail that underpins successful fundraising, including stewardship and our CRM system.

Key priorities are developing and delivering the Big Give campaign this year, capital fundraising for the garden and our 20th anniversary Lightbox 20.  

This role will suit someone who thrives in a small organisation, understands the unique challenges and opportunity this brings and who is self-motivated to build an ambitious campaign from the ground up. The successful appointee will combine strategic thinking with direct delivery, collaborating closely with the Director and Trustees to secure the next chapter of Lightbox Gallery’s success.

Key Responsibilities

Strategic Fundraising Leadership

• Lead the delivery of the Lightbox20 anniversary campaign, creating compelling cases for support, preparing fundraising collateral, and engaging supporters and stakeholders.
• Deliver an ambitious fundraising campaign with clear targets that is aligned with organisational goals.
• Identify and develop new fundraising opportunities, partnerships, and income streams, including the Big Give campaign for Giving Tuesday December 2026.

Relationship and pipeline management

• Collaborate closely with the Trustees and Director to identify, build, and manage relationships with individual donors, supporters and prospects.
• Develop cultivation and stewardship plans, including face-to-face meetings, events, and personalised engagement.
• Confidently represent the organisation when meeting donors and supporters.

• Identify local business sponsorship opportunities and approach relevant businesses to celebrate Lightbox20.
• Maintain strong relationships with funding partners through effective reporting and stewardship.

Event support

• Support and attend fundraising events and campaigns, including Director’s Circle events, and donor cultivation and stewardship activities.
• Work collaboratively across the organisation to maximise fundraising opportunities within exhibitions and public programmes.

Fundraising Operations & Administration

• Manage campaign donor communications, acknowledgements, and stewardship processes.
• Conduct prospect research and maintain accurate records.
• Monitor income, prepare reports, and track fundraising performance on the database, Raiser’s Edge.
• Ensure fundraising activities comply with relevant regulations and best practice.

For the person specification, please see the Job Description attached.

Purpose of job

To lead and develop BucksVision’s approach to volunteer involvement across Buckinghamshire and Milton Keynes, ensuring volunteers are recruited, trained, supported and retained to help deliver high-quality services for people with sight loss.

The Volunteer Manager provides guidance and support to staff, volunteers and local groups, helping BucksVision maintain a safe, confident and sustainable volunteer base.

Impact

BucksVision relies on over 280 volunteers to support people with sight loss across Buckinghamshire and Milton Keynes. Volunteers are central to the charity’s ability to maintain existing services, respond to local need and develop new opportunities.

The Volunteer Manager plays a key role in ensuring BucksVision has a safe, effective and sustainable volunteer base. This includes improving recruitment, supporting retention, strengthening volunteer practice and helping staff and volunteer leaders to manage volunteer involvement confidently and consistently.

Decision making responsibility

The Volunteer Manager is the organisational lead for volunteer involvement and is expected to make day-to-day decisions relating to volunteer recruitment, onboarding, training, support, retention and safe practice.

The postholder will use professional judgement to resolve volunteer-related issues, advise colleagues, identify risks and escalate safeguarding, performance or conduct concerns where appropriate.

Main accountabilities

To work in partnership with the Chief Executive and Operations Manager to lead and develop volunteer involvement across BucksVision, ensuring recruitment, onboarding, training, support, retention are delivered in line with BucksVision’s strategic outcomes.

This includes:

• Leading the recruitment, selection and onboarding of volunteers across BucksVision, ensuring applicants are matched to suitable roles and have a positive, accessible and inclusive experience.
• Strengthening volunteer retention by helping to create a positive volunteer experience through clear communication, recognition, feedback and practical problem-solving.
• Line managing three members of staff working with volunteers.
• Providing guidance to staff, social club volunteers, divisional volunteers and volunteer leaders on volunteer involvement, role boundaries, expectations, good practice and safe working.
• Designing, delivering and coordinating training for staff and volunteers, including induction, safeguarding, health and safety, sighted guiding, role boundaries and volunteer management good practice.
• Helping to resolve issues relating to volunteer involvement, including conduct, accessibility, safeguarding, expectations and role boundaries, escalating concerns where appropriate.

We are seeking a highly organised and proactive Operations & Programmes Support Officer to play a vital role in the smooth running of our small charity strengthening London’s communities. This is a varied, hands-on role supporting both programme delivery and day-to-day operations. You will bring strong attention to detail, a conscientious approach, and the ability to manage multiple priorities. Working closely with colleagues across the team, you will be a clear communicator who enjoys collaborating and contributing to a positive working environment.

The Operations and Programme Support role will be instrumental in supporting our small team to continue to grow our services to support charitable organisations across London while consistently maintaining and improving the quality of our service.

Responsibilities:

Operations support

• Maintain and improve key systems and processes, including CRM data, mailing lists, and shared platforms like SharePoint
• Manage shared inboxes, internal communications, meetings, and day-to-day team coordination
• Provide wider operational support, including managing equipment and systems, basic troubleshooting, data protection, and staff coordination (e.g. meetings, holidays)

Programme and Communications support

• Working closely with the Events Manager, coordinate event delivery, including promotion, registrations, attendee communications, and on-the-day support for 10 online Lunch & Learn events, 2 in-person workshops and 2 community events a year.
• Support event logistics (venues, catering) and ensure all data, feedback and learnings are captured and recorded in our CRM
• Assist with website updates, weekly social media activity, and community engagement and track monthly performance across channels
• Support and maintain impact metrics and participant feedback across all activities
• Contribute to research and information gathering for programme development and fundraising as needed

About Link UP London

At Link UP London we build stronger more resilient communities.  By connecting small Social Good Organisations or SGOs (i.e. charities, Community Interest Companies, community groups and social enterprises) with Skilled Volunteers, we help these organisations access the skills they need, when they need them, to address strategic and operational development issues and build capacity and resources. Our Skilled Volunteers have a range of professional backgrounds (HR, finance, comms, marketing, legal, data, IT and many more) and want to apply their skills and expertise to make a positive difference in London. This means that the organisations are better equipped to tackle the multiple challenges of inequality facing their communities and the Skilled Volunteers have a meaningful volunteer experience that fits into busy schedules.

We connect skills to SGOs in 3 main ways main including:

• Skilled Volunteering Projects: Short-term, structured volunteering engagements.
• Social Impact Solutions: Our corporate programme provides structured skills-based employee volunteering opportunities in a range of formats.
• Events: Including Lunch & Learn Sessions – 10 one-hour webinars that allow professionals with limited time to share their expertise on topics of relevance to SGO capacity development - 2 in-person workshops and 3 community gatherings.

We work in all boroughs and the city of London with 90% of organisations we support addressing issues of poverty, vulnerability and marginalisation.

Person Specification

• Highly organised, with experience supporting organisational operations and/or programme delivery
• Strong attention to detail and some experience working with databases and CRM systems; familiarity with a number of these systems is a plus
• Experience supporting events (online and in-person) and managing multiple priorities simultaneously
• Comfortable and experienced with various forms of technology including digital tools (e.g. excel, social media platforms, content tools)
• Clear communicator who enjoys working collaboratively across a team
• Proactive, solutions-focused, and keen to positively contribute to a growing organisation

Nice to haves:

• An understanding of volunteering and Skilled Volunteering in particular
• Knowledge, and some direct experience, with the charity sector
• An understanding of the opportunities and challenges faced by small charitable organisations today
• The ability to be in London multiple times a week as needed

Qualities that are a good fit for our team

• Personable / warm / caring / friendly
• Energetic, confident and outgoing
• Hardworking / dedicated / committed
• Entrepreneurial
• Professional

You’ll be responsible for leading day-to-day IT operations, ensuring our infrastructure, systems and support services are resilient, user-focused and continuously improved. Working closely with senior stakeholders and external suppliers, you’ll drive service performance, manage key technology partners and oversee the delivery of operational change and improvement projects.

This role combines operational leadership with project delivery, including managing service transitions, improving processes, strengthening resilience and supporting effective incident management. You’ll also lead and develop a high-performing team, ensuring technology services meet the needs of colleagues, volunteers and the wider organisation.

We’re looking for an experienced IT leader with strong service delivery, supplier management and project delivery experience, who thrives in a fast-paced, multi-supplier environment and is passionate about using technology to enable organisational impact.

The Centre for Homelessness Impact exists to improve the lives of people experiencing homelessness through better use of data and evidence.

IN A NUTSHELL:

This is a pivotal role at the intersection of finance and operations, helping to ensure the smooth and effective running of key organisational functions. The Finance and Operations Lead will play an integral role in overseeing the charity’s financial operations, supporting grant reporting and wider business development initiatives, and driving operational efficiency across the organisation.

WHY IS THIS ROLE IMPORTANT FOR THE CENTRE’S WORK?

Collaborating closely with the senior and wider teams, the Finance and Operations Lead will play a key role in financial management, and operational effectiveness, contributing directly to the success of our initiatives.

WE’RE LOOKING FOR SOMEONE WHO CAN:

• Be the main point of contact for all finance and operational queries

• Manage the organisation’s core financial operations, including monthly Management Accounts, project finances, VAT returns and financial reporting, while working closely with external bookkeepers to ensure effective financial management and compliance, while working closely with the COO on financial oversight and planning

• Coordinate and manage the annual budgeting, Mid Year Forecasting and audit processes, preparing financial information, liaising with budget holders and external accountants, and ensuring timelines, reporting requirements and supporting documentation are delivered accurately and on time, while working closely with the COO on final review and strategic adjustments

• Support the Head of People and Development with the delivery and implementation of the internal People Strategy (specifically focusing on refining recruitment, onboarding and offboarding processes, as well as providing support with grant reporting and budgeting requirements for funders)

• Manage day-to-day operations across the organisation, including onboarding new staff, supporting HR processes, coordinating office management and equipment setup, liaising with IT support providers, arranging organisation-wide cyber security training, and ensuring the smooth running of operational processes while identifying areas for improvement

• Collaborate with the Chief Operating Officer and the Head of Development and People to align financial and development goals

• Identify ways to enhance operational processes to support the growth of the organisation.

• Support the Engine Room team to establish effective organisational systems, routines and operational processes that support collaborative, person-centred and efficient ways of working across the organisation.

• Work closely with the Senior Team to provide financial insights, support strategic decision-making, and contribute to governance processes, including coordinating board paper inputs and monitoring organisational KPIs

RELEVANT EXPERIENCE AND BEHAVIOURS:

Criteria:

• Proven experience in finance and operations in a charity/ Third sector (Essential)

• Experience in fundraising/development initiatives (Desirable)

• Is committed to the vision and mission of CHI (Essential)

• Excellent communications skills, both written and verbal  with the ability to convey complex financial information to diverse audiences (Essential)

• Strong attention to detail, good organisational skills and an ability to work accurately, calmly and effectively (Essential)

• Good Excel skills with ability to create and manipulate pivot tables and use functions such as VLOOKUP and SUMIF. (Essential)

• Able to take a collaborative and proactive approach to operations, with a focus on continuous improvement. (Essential)

• Familiarity with financial regulations and a commitment to maintaining compliance. (Essential)

• A team player able to adapt to changes in workload and priorities (Essential)

• AAT qualification or equivalent (Desirable)

TERMS OF APPOINTMENT:

• Both full and part-time considered.

• Salary: £35,000 to £45,000 (pro rata if part-time), depending on experience.

• Location: London (hybrid working model, with at least one day per week in the office)

WORKING AT CHI:

As part of the team, you’ll have access to a range of benefits, including:

• Interest-free loans for travel, cycle to work, and tenancy deposits

• Pension scheme with 8.5% employer contribution

• 30 days’ annual leave, rising to 33 with service

• Enhanced family leave and pay

• Employee assistance programme

• Flexible working

• Generous learning and development budget

• Quarterly team away days

TO APPLY

We use Applied for all our internal recruitment - an independent online recruitment platform that reduces bias, improves quality of hire and increases diversity. 

The closing date for this role is Monday 15 June 2026.

First round of Interviews to take place during the w/c 22 June 2026. This will include a short written exercise (that needs to be completed ahead of the interview). All details will be provided in due course.

Dialogue Earth is looking for an Operations Officer to ensure the smooth running of the organisation’s systems, office environment, and operational support for events. You will be the go-to person for systems development, office management, and the logistical side of our events programme, enabling staff to work efficiently and collaboratively.

Main Responsibilities:

Systems & IT
● Manage Google account (or alternative platform) access and permissions.
● Oversee workflow management systems, ensuring accurate data and system improvements (incl Salesforce or equivalent, and project management tools).
● Maintain cyber security protocols and work with IT providers to resolve issues.
● Manage organisational IT systems, including device procurement, set up, management and disposal.
● Provide training to staff on systems, processes and cyber security protocols.

Office & Facilities
●Liaise with landlord and site management for building matters;
● Oversee insurance renewals, office business rates, and service contracts;
● Maintain safety protocols and ensure compliance with regulations;
● Manage cleaning schedules, office supplies, and equipment;
● Lead on procurement of office resources and IT equipment.

Events & Operations
● Provide logistical support for organisational events, including liaising with travel agencies, booking flights and accommodation, arranging per diems, and supporting visa processes;
● Manage event project plans and timelines;
● Assist senior editors with drafting and processing contracts, MOUs, and event documentation;
● Coordinate event logistics, including venue, catering, printed materials, and translation;
● Create event information packs for participants;
● Maintain the Ops meeting agenda and follow-up actions;
● Update and maintain relevant policies and procedure documents;
● Provide administrative support to HR;
● Provide administrative support to the Board and sub-committees, including scheduling and minuting meetings.

Finance
● Process monthly credit card receipts;
● Budget management, including preparation and expenditure tracking;
● Manage contracts and renewals for organisational systems and tools, including website hosting.

Essential experience, knowledge and skills:

● Commitment to our values – the search for shared global solutions to climate change and the environmental crisis. Dedication to values of openness, dialogue, ecological and informational integrity, and justice. Dialogue Earth believes that a shared bedrock of accurate information, created through media and strategic communication, is essential for policymakers and the public to make better decisions on critical environmental questions;
● Strong organisational skills, with the ability to manage multiple priorities;
● Excellent verbal, written and communication skills;
● High level of IT literacy with experience in cyber security and IT systems administration;
● Proficiency with cloud-based tools (Google Suite, Salesforce, or similar);
● Event coordination experience;
● Experience in office management;
● Ability to work independently, as well as part of a team.

Desirable experience, knowledge and skills:

● Understanding of charity, media or other relevant SME operations in the UK and internationally;
● Understanding of GDPR and data retention best practice;
● Familiarity with Xero or equivalent finance software;
● Familiarity with Fibery;
● Knowledge of UK employment law and experience providing HR support.

Further information and benefits:

● Salary: £35,523.58 per annum
● Hours: Full-time, on a four-day working week (32 hours per week)
● Contract type: Permanent
● Start date: ASAP
● Hybrid Working: Full-time staff must attend the office at least two days per week. 
● Location: Shoreditch, London. Unfortunately, we are unable to sponsor visa applications for this role.

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This is a pivotal role at National Numeracy, helping to ensure our people, systems and processes enable the
successful delivery of our mission to improve numeracy across the UK.

As a key member of the operations function, you will work closely with the Operations & Impact Director to
strengthen organisational effectiveness, support colleagues across the organisation and help drive
continuous improvement in the way we work.

During this maternity cover period, a particular focus will be supporting the ongoing development and
adoption of our CRM and operational systems, ensuring they provide robust information, efficient processes
and an excellent user experience. You will also play a central role in maintaining effective governance,
supporting our people practices and helping to foster a positive, inclusive and high-performing organisational
culture.

This role is ideal for someone who enjoys improving systems, enabling others to do their best work and
helping mission-driven organisations operate effectively and sustainably.

The postholder will also provide line management and support to one team member, helping to ensure their
development, wellbeing and contribution to organisational objectives.

The role is a maternity leave cover with an ideal start date in August 2026 and an anticipated end date of
31st July 2027. It would be suitable for either 4 or 5 days per week.

The National Youth Agency is looking for a Business Development Manager

Business Development Manager
Contract: 12-month fixed term (Maternity leave cover)
Hours: Full-time - 37 hours per week
Salary: £43,054 per annum (dependent on experience and qualifications)
Location: Home-based in England with occasional travel for meetings, workshops, and team activities. Head Office is in Leicester.

What we do

As the national body for youth work, the NYA has a dual function. We are the professional statutory and regulatory body (PSRB) responsible for qualifications, quality standards, and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.

We work in partnership and believe in collaborative leadership, listening to youth workers and the youth work sector so that we can understand their needs and respond to the challenges they face. We are ambitious for youth work and for young people and integrate youth voice and influence across our work

About the Role

We are looking for an entrepreneurial and proactive Business Development Manager to develop relationships and opportunities with new clients, drive income generation and to grow the reach of the charity.

This role leads on securing new business opportunities across tenders, grants, consultancy, training, and government contracts, managing the process from initial research through to submission and handover. It focuses on building and maintaining relationships with partners across the public, voluntary, and private sectors, while promoting the NYA’s services and quality framework.

Key Responsibilities

As a Business Development Manager, you will:

• Seeking and attracting new opportunities for the NYA to work with public sector, voluntary sector, and private sector partners.
• Identifying and assessing prospects across tenders, grants, commercial proposals and government frameworks/contracts.
• Developing win themes, evidence, pricing assumptions (where applicable) and coordinating with internal and external stakeholders to develop bids.
• Managing clarifications, presentations/interviews and negotiation stages with commissioners/funders/clients.
• Keeping pipeline and plans up to date and reporting progress/risks against targets.
• Developing relationships with and maintaining existing relationships with clients and funders.
• Taking bids through to close including final agreements and contract sign off.
• Promoting NYA products, resources, consultancy services and training offer.
• Delivering market research, developing business strategies and pitches, managing projects, and identifying new business opportunities.
• Working as part of the wider Business Development Team to achieve income targets
• Working with our youth work specialists and Programmes and Research teams and reporting to the Head of Business Development.

Why Work for NYA?

• NYA operates as a people-focused organisation, prioritising the well-being and needs of its employees.
• NYA offers an exceptional flexible working approach which encourages our team to balance professional responsibilities with their personal life.
• A remote based team, spread across England, fostering inclusivity and diverse talent. Despite geographical distances between team members, NYA maintains a highly motivated and connected team through the optimisation of digital tools.
• NYA is committed to supporting the continual personal and professional development of our team and helping them achieve their ambitions.
• We provide 25 days leave plus 8 days, life assurance scheme, 5% employer pension contribution and a comprehensive Employee Assistance Programme via Spectrum.life with unlimited specialist support available to all NYA employees.

Closing date: 5pm Friday 26th June 2026
Please note: we reserve the right to close this vacancy early
Interviews: Week commencing 6th July 2026 (subject to change)

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

The National Youth Agency is an equal opportunities employer. 

At NYA our inclusive culture means that we embrace individual differences and understand that we need a diverse team to achieve our organisations mission.

We wish to recruit candidates from all backgrounds to ensure our team reflects the rich diversity of the communities we serve. We encourage applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and political beliefs but we particularly welcome applications from global majority candidates and those from other minoritised ethnic groups in the UK as they are currently underrepresented in our team.

Please note: We use AI detector software, so applications or CV’s with high levels of AI generated content may be disregarded. We understand that AI tools can offer support to candidates who have learning differences, which is why we will accept applications with some AI assistance.

No agencies please.

What you’ll be doing: 

• Managing the organisation’s financial responsibilities, working to tight deadlines, and a varied workload across different areas of responsibility, particularly in relation to financial reporting. As well as ensuring that financial processes are accurate, up to date and compliant with statutory requirements

• Taking a proactive approach to maintaining efficient office systems and operations, ensuring that orders are processed and providing support for the general up-keep of the office equipment 

• Contributing to project delivery by supporting the team with a range of ongoing administrative and organisational tasks, which requires flexibility and able to manage a varied workload across different areas of responsibility.

What we’re looking for: 

• We are looking for someone with a strong level of experience in managing the financial operations of a small organisation, ensuring that systems and processes are both robust and efficient. This includes experience of financial forecasting, reconciliations and, where appropriate, introducing or improving financial systems. 

• The postholder must be able to communicate financial information clearly to a range of stakeholders with differing levels of financial understanding, both verbally and through written reports or presentations relating to the organisation’s finances and funded projects. 

• Strong organisational and administrative skills are essential. The role requires the ability to manage different aspects of project support, general administration and office management, while keeping the wider team informed of progress on outstanding tasks. 

If this role is of interest, please refer to the full job description and person specification for further details. 

Unifrog’s mission
 

We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.
 

Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.
 

We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and more than a thousand international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer.
 

Our team is at the heart of our business and it is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!
 

We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply. In advance of applying if you have any questions about working at Unifrog, please contact our Recruitment Lead (contact details on our Jobs page).

The Unifrog platform

Over the last 12 years, the Unifrog platform has grown enormously from its starting point as a simple tool to help students pick their UK university courses and apprenticeships. It now helps young people from 4 years old up to explore their interests, record the great things they’ve done, compare every post-16 and post-18 course in the UK and every undergraduate programme taught in English in the world, find and organise work experience, and draft their application materials. The platform also helps teachers and career advisers to guide students every step of the way, makes it easy for parents to explore the platform via their own accounts, and helps employer and university recruitment teams to interact directly with students. 

We have a long list of exciting projects for the platform, always aiming to get us closer to achieving our mission. We are looking for someone to join Unifrog’s team to help us continually improve the platform’s existing tools, and to also develop new ones. 

What you’ll do

You’ll work on improving the platform itself, mainly how data feeds into our platform and makes it work behind the scenes, as well as maintaining and improving the processes that drive our development cycles. 

Your responsibilities will include:

• Dev cycle administration

  • Owning our dev cycle administration from beginning to end, across Productlane and Linear. This includes:

    • Managing inbound product requests that have been logged on our Productlane account;

    • Updating Linear with developments that we aim to work on, are working on, or have launched;

    • Communicating updates to the team, including writing and sharing changelog posts, and creating clear documentation for changes that have gone live.

  • Testing functionality for upcoming or newly released changes to the platform.

  • Liaising with the team members for whom new developments are most relevant, to ensure that they have fed into plans for upcoming changes, and are happy with changes that have gone live.

• Troubleshooting platform functionality issues
  
  Investigating then answering questions about platform functionality that are raised by our partner-facing teams.

• Point person for two technical integrations
  
  Becoming the point person for questions about the platform’s technical integrations, specifically SSO, and Wonde (MIS integration).

• New data projects
  
  Supporting projects that improve how data feeds into the Unifrog platform, for example, scoping the requirements for changes to our tool that allows teachers to make bulk updates to student information.

You’ll become an expert in:

• How the Unifrog platform works behind the scenes, with a particular focus on how complex datasets feed into the platform and power our tools;

• Technical tools that are vital for school partners (e.g. SSO and Wonde);

• The needs of all our different user types, including students, teachers, school groups, universities, employers, and parents;

• How to navigate the platform as a user of each type;

• Finding opportunities to improve our platform, particularly when data processing is key to success.

• How our development process works, our product tech stack, and what is needed to make sure it runs as efficiently and effectively as possible;

 

You’ll be part of the team that:

• Collates feedback on the platform, deciding which changes to move ahead with, and how;

• Translates user feedback into clear, actionable requirements;

• Investigates potential bugs and comes up with suggested solutions;

• Communicates platform changes to the Unifrog team;

• Answers queries about the platform from colleagues.

 

Working together

You’ll regularly be working with:

• The Platform and Data Manager, who will support you in your development administration and project responsibilities;

• The Data team, of which you will be a part, alongside whom you will work to maximise the impact of your projects;

• Unifrog’s two co-founders, who lead on the development of the Unifrog platform;

• User-facing colleagues, to understand what our users are asking for, as well to let them know what things have changed on the platform.
   

You will be line-managed by the Platform and Data Manager.

 

Skills and characteristics

We are looking for someone who is:

• An independent worker: You enjoy collaborating with others, but you also thrive taking charge of your own work and projects. You are proactive about getting things done, and update people on what you’re working on rather than needing to be asked for your news.

• A systems thinker: You enjoy finding ways to make processes work better and more efficiently. You would be able to quickly get comfortable using specialist tools like Linear and Productlane, and then use them to keep things organised.

• Great attention to detail: You’re the type of person who notices the small things, and takes pride in being accurate and specific. You are assiduous whether you are double-checking a data upload, or writing a full and precise set of requirements for a development request.

• Diligent: Our platform is complex and has many different sorts of users. You’re the type of person who enjoys getting to the bottom of issues, and meticulously testing things from all angles.

• Analytical and proactive: You’re comfortable looking at data to solve problems, whether that’s figuring out why an integration failed or evaluating which areas of the platform receive the most feedback.

• Straightforward communicator: At Unifrog we try to communicate as clearly and straightforwardly as possible, avoiding jargon as much as we can. You can explain technical issues clearly to non-technical colleagues and turn user feedback into clear requirements for our engineers.

 

Preferred Experience

2+ years of experience in any of the following roles (or similar) is preferred, but not required.

• Product Operations

• Technical Project Management

• Technical Support 

Benefits 

On our jobs page you’ll find a full list of the benefits we offer our team, including:

• Mission focussed
  Join one of Escape the City’s top 1% employers and help transform careers and destinations in schools.

• Growing company
  Become part of a committed, dynamic, and growing company. We want to build our team for the long term: if you do well, we will do our best to make sure you want to stay at the company for a long time.

• Growing individually
  Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.

• Have impact
  Influence the company’s direction: we love to promote great ideas, wherever they come from.

Key details

• £40,000 - £45,000 per annum (Grade B), depending on experience.

• Full time.

• Work remotely or in our London or Edinburgh offices.

• 28 days paid holiday per year (plus bank holidays).

• Working hours are 9am to 5pm, Monday to Thursday, and 9am to 4:30pm on Friday.

• Start date: as soon as possible, though we will be flexible for the right candidate.

• This position is advertised as ‘Junior Product Operations Specialist’, though internally it will be referred to as ‘Product Operations Lead’.

• If you require reasonable adjustments, or want to discuss any details about the role before applying, please contact Mhairi (details on our website).

• We can only consider candidates who have the right to work in the UK.

Application process  

• Deadline: 10:00am (BST) on Monday 8th June 2026.

• We may need to close applications early if we receive a lot of interest. As long as you’ve already started applying, we’ll give you 48 hours’ notice of the deadline changing - so if you’re thinking of applying, please start an application so we can keep you updated. 

Stage 1: Application form (~1 hour) ✍️

• Visit our website to upload your CV and complete the questions and tasks below. 

Please note:

We do not review CVs at this stage of the application process so please be as specific as possible about your experience.

Do not use AI to generate your answers – we compare answers to AI generated answers, and through reviewing lots of applications we quickly spot what's been generated by AI.

• Tell us about a time you used data to identify a bottleneck, evaluate performance, or improve a process. (250 words)

• Tell us about a time you had to investigate a complex technical issue. (250 words)

• With reference to examples of your recent experience, what else would make you an excellent candidate for this role? (250 words)

Stage 2: Task

• 1 week to do a set of tasks that we’ll give you if you pass the first stage.

• Tasks will be sent out after the application deadline. 

Stage 3: Video call interview (1 hour) ��️
 

• Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions)

• Video interviews will take place w/c 22nd June 2026.

Inclusion and diversity at Unifrog

How we communicate:

• Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.

Embedded EDI:

• As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.

• To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.

Recruitment processes:

• To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background. We also randomise the order of responses so that it’s less likely that a candidate is advantaged or disadvantaged by where their answers appear compared to other candidates.