Programme manager jobs
Community Support Coordinator
£24,000 - £26,000 per annum, depending on experience
Location: Bristol
Full-time | Permanent | Hybrid
Are you passionate about supporting communities and making a real difference?
Our client is a world-leading photographic charity and membership organisation, they are seeking a dynamic and personable Community Support Coordinator to join their dedicated team.
Our client was founded in 1853 and is internationally renowned for promoting the art and science of photography. With a vibrant and growing membership, they are committed to bringing photography to everyone, inspiring people through innovative exhibitions, educational programmes, and a welcoming, inclusive community.
The Role
As Community Support Coordinator, you'll be at the heart of the charities mission, providing exceptional support to members and volunteers. You'll be the friendly face (and voice) that members turn to for help, guidance, and encouragement. Your work will ensure smooth communication, accurate records, and a positive experience for everyone involved.
Key Responsibilities:
- Respond promptly and professionally to member enquiries via phone and email.
- Assist members with renewals, cancellations, and updates to personal information.
- Maintain accurate and up-to-date member and volunteer records.
- Facilitate communication between members, volunteers, and the wider organisation.
- Support volunteer induction, training, and ongoing engagement.
- Create guidance materials to upskill volunteers and enhance the member experience.
- Attend and support principal committees and contribute to membership growth and retention.
About You
- Exceptional customer service experience.
- Strong interpersonal and communication skills.
- Confidence managing database systems and maintaining accurate records.
- The ability to thrive in a busy, fast-paced environment.
- Excellent time-management and prioritisation skills.
Benefits include:
- Be part of a close-knit, creative, and passionate team with a shared love of photography.
- Flexible working arrangements to support work-life balance.
- Opportunities for professional development and training in a world-leading photographic environment.
- Generous annual leave allowance.
- Pension scheme and employee wellbeing initiatives.
- Access to inspiring exhibitions, workshops, and events.
- A chance to make a real impact in a respected, historic organisation with a global reach.
Why Apply?
This is a fantastic opportunity to join a friendly, supportive team where your work will have a real impact. You'll enjoy a varied role, professional development opportunities, and the chance to be part of a respected organisation making a difference in the world of photography.
Interview: ASAP (w/c 6th October 2025)
Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
As a Dementia Adviser, you will have the rewarding opportunity to provide support, information, and guidance to people with dementia and their carers; helping to maintain their independence, improving their sense of well-being, and putting them in more control of their lives. The service is unique to each service user as it is based upon their personal circumstances and support needs.
In this community and home based role from the Blackpool Fylde and Wyre area, you will offer support to your clients by phone, letter, email and in person home visits. You will also assist service users to access other services, providing signposting and referrals.
Blackpool is a new addition to the area we offer Post Diagnostic Support in and being a visible and active part of its support community is a must, networking and advertising the service.
You will work closely with the NHS Memory Assessment Service in clinics in Blackpool and in the wider Fylde and Wyre area when required, to offer support to people following a dementia diagnosis.
You will help organise, attend but not deliver Singing for the Brain sessions in Poulton-Le-Fylde and attend Support Hubs and other networking events.
About you
- Ability to support people to maintain their independence, improve their sense of well-being, and help them take more control of their lives.
- Understanding of dementia and the needs of those living with dementia and their carers would be an advantage but if you have had experience supporting with other diagnosis or support requirements this would be taken into consideration.
- Experience with communicating with a wide range of people, adapting your approach to ensure understanding at all levels.
- Able to network effectively and collaborating with other professionals to achieve a positive outcome for people.
- Good IT skills, experience working with databases and virtual meeting software (Teams / Zoom).
- Ability to work autonomously and as part of a wider team.
- Confident in public speaking and talking about dementia with the potential to eventually run Carers Information Programmes.
What you’ll focus on:
- Supporting people affected by dementia, families and carers to access vital services.
- Attending diagnostic clinics run by the Memory Assessment Service
- Networking within the Blackpool area and becoming familiar with existing support groups and networks.
- Organising, attending but not delivering Singing for the Brain sessions
- Improving people’s sense of well-being, enabling them to have more control over their lives.
- Assisting with the identification of needs, providing information and access to relevant services.
- Promoting our amazing service and building relationships with a range of health and social care professionals.
Interviews will take place on the 15th and 16th September
About Alzheimer's Society - who are we and what’s our mission?
Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.
At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.
Together with our supporters, we’re working towards a world where dementia no longer devastates lives.
Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.
Our commitment to Equity, Diversity, Inclusion & Belonging
We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as part of a minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.
Our hiring process
We want you to bring your whole self to the process. Applications are anonymised until interview stage, and we’re happy to support any adjustments. Share your feedback via our candidate survey when applying to help us improve. We may close early if we receive high interest (with 48 hours’ notice). Some roles may require a DBS check as part of our safer recruitment commitment. Thinking about using AI during the recruitment process? we know this can be helpful in many ways but remember to include your personal and authentic self too. Your voice and experience are what really set you apart.
Giving back to you
At Alzheimer’s Society, we value our people and take a total reward approach to pay and benefits. You’ll enjoy a generous double-matched pension scheme, 27 days’ annual leave (plus bank holidays and wellbeing days), and access to a free Bupa Cash Plan, 24/7 EAP, Thrive mental wellbeing support, and virtual GP services. Our Society Plus platform offers exclusive discounts, wellbeing resources, and recognition schemes, while our flexible working, family-friendly policies, and life assurance provide peace of mind and work/life balance. We also offer a free Will-writing service and long service awards to recognise your ongoing commitment.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Executive Director Stroke Support
Are you great at building relationships across the health and social care sector and beyond?
The Stroke Association are looking for an Executive Director (Stroke Support) to help guide and inspire the organisation. If this sounds like you, then apply today!
Position: EDT01 Executive Director (Stroke Support)
Location: Home-based (Frequent travel will be required)
Salary: Circa £105k
Hours: Full-time, 35 hours per week
Contract: Permanent
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: Midnight, Sunday 12 October 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role.
Lead with purpose and help shape our future
As the Executive Director Stroke Support, you will work with the Chief Executive and wider Executive team, to help guide and inspire the organisation towards a future where everyone affected by stroke is supported to live their best life after stroke.
Ensuring that everyone can access the support they need in a way that suits them is a bold ambition requiring us to transform our culture and ways of working so that we become more agile in the complex and changing external environment. As Executive Director for Stroke Support, you will have a pivotal role in inspiring the organisation to do its best for stroke survivors, harnessing innovation and talent.
You’ll need to connect, convene and enable teams to transform the reach and impact of our operations through service design, digital innovation, and strategic partnerships.
Creating the conditions for teams to think creatively and radically about new approaches, you’ll use meaningful data to sense make and inform decisions that lead to improved beneficiary outcomes.
You’ll be great at building relationships across the health and social care sector and beyond, applying systems level strategic thinking that will underpin delivery of purpose and what matters most.
If you’re ready to inspire collaboration and lead with vision to deliver impact for all affected by stroke, join us as we step into our next chapter of cultural transformation.
About Us
The Stroke Association is the only charity in the UK providing lifelong support for all those affected by stroke and their families. We provide tailored support services to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. Finding strength through support.
We are a Disability Confident employer, and we are making great progress focusing on flexible working, reasonable adjustments and access to work. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.
You may also have experience in areas such as Executive, Executive Director, Executive Director Health, Executive Director Stroke Support, Stroke Support Direct, Stroke Support Executive Director, Social Care Director, Health, Stroke, Disability.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Job title: Marketing and Communications Officer
Salary: Circa £26,000
Hours: Full Time and Part Time hours available
Contract: Fixed term until 31 March 2026 – (possible extension, funding dependent)
Location: Flexible across the North East
About us
Groundwork aims to be the UK’s leading regeneration charity, working through partnership to create communities in which people are proud to live and work. This programme will deliver Groundwork’s mission of supporting people to improve their prospects and reach their full potential.
We are looking for creative, motivated, and dynamic Marketing & Communications Officers to join our Business Development Team. This is a fantastic opportunity to play a key role in telling our story, engaging communities, and inspiring investment in the work we do to change places and change lives.
About the role
As Marketing & Communications Officer, you will:
- Develop and deliver engaging campaigns across digital, social media, email, and traditional channels.
- Create compelling content from graphics and videos to blogs and case studies that showcase our mission and impact.
- Manage and grow our social media presence, ensuring strong engagement with a wide range of audiences.
- Work with our teams across the Trust and PR partners to secure coverage and raise Groundwork’s profile across the region.
- Support consistent brand identity and professional communications across all projects and teams.
- Monitor, analyse, and report on campaign performance, sharing insights to improve impact.
About you
We’re looking for someone who is:
- A strong communicator with creative flair and excellent writing skills.
- Confident using digital platforms and social media to engage audiences.
- Skilled in producing engaging content (design, video, photography, or copywriting).
- Organised, proactive, and able to juggle multiple projects.
- Passionate about making a difference in communities and excited to tell stories that inspire action.
Why Groundwork?
At Groundwork, we work alongside communities across the North East & Cumbria to create greener, fairer, and stronger futures. You’ll be part of a supportive team that values innovation and collaboration, with the chance to use your skills to make a real impact.
We offer:
- Flexible working arrangements
- A supportive and creative environment
- Opportunities for professional development
- The chance to be part of an organisation that’s passionate about positive change
Closing date: Midnight on Tuesday 30th September 2025
Please note, should we receive a high volume of applications, we may look to close the role early, therefore we recommend an early application.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Make yourself at home
We want you to be yourself at Groundwork and we value everything that makes you unique. We recognise and celebrate your difference and together we make Groundwork a special and great place to work. As a Disability Confident employer we offer a guaranteed interview to applicants with a disability who meet the essential criteria for the role
At Groundwork we ensure that we provide a safe environment for adults, children and young people to take part in any activity or service that we organise. We are committed to creating a culture that promotes safeguarding and the welfare of all children, young people and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and comprehensive process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all the people we appoint are suitable to work with our children, young people and adults.
This role is not eligible for UK Visa Sponsorship – the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
No agencies please.
Salary: Grade 3 - £31,133 per annum
Permanent Contract x2
Location: Blackburn Central Library
Hours: Full time -37.5 Hours per week
Closing date: Monday 29th September 2025 at 11:30pm
We are recruiting for 2 permanent full-time positions.
Do you have experience and ability in housing and homelessness advice and advocacy? If you are looking for an exciting new career opportunity, then join Shelter as a Housing Rights Worker and you could soon be playing a vital role in standing up to the housing emergency.
About the role
You will deliver high quality housing advice and advocacy in line with the hub’s local community priorities and work with people who are experiencing homelessness and bad housing to identify issues facing local communities. You will plan and deliver casework to individuals and communities to resolve their housing situation and engage with community groups, local organisations and individuals to understand local housing issues and raise awareness of people’s rights.
The role also works in local community settings and with community groups to deliver advice and rights awareness workshops and make sure that people with lived experience of homelessness have opportunities to share their story, give their opinions and participate in the design and delivery of Shelter services. Offering day to day support to volunteers, providing learning, shadowing and mentoring and being a consistent role model for our values are also key aspects of the role.
About you
· You are able to listen to, engage and work with individuals and communities, including people with lived experience of homelessness.
· You will have experience, knowledge of and/or proven ability in housing and homelessness advice and advocacy and are able to progress to specialist level knowledge.
· Have experience of carrying out casework related interviews, maintain detailed case records.
· Advise and support clients to make informed decisions.
· A proven record of delivering group workshops and presentations is essential, as is a collaborative, flexible and professional approach to your work.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
About the Team
The Lancashire Hub has 25 staff and you will be a key member of the team defending the right to a safe home. Each of Shelter’s hubs has its own local priorities based on the issues our clients have. For Lancashire these are Homelessness and temporary accommodation, the private rented sector and social housing and people living in poverty.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
How to Apply
Please click ‘Apply for Job’ below. You are required to submit a CV and responses to the 'About You' points outlined in the job description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:
• We prioritise diversity and have an inclusive and open mindset
Any applications submitted without a supporting statement will not be considered.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Parenthood can be hard. It can be lonely. And it doesn’t come with a manual. Many families we work with also struggle with hunger, grief and anxiety, and just don’t know where to turn for support. Our volunteers are a lifeline to hundreds of families each year, offering one-to-one home-visiting and a wide range of support for parents to ensure that their children have the best start in life. We are seeking a Volunteering and Engagement Coordinator to recruit and develop a diverse team of volunteers, to support our work with families in Barnet, Brent and Harrow.
This is an exciting opportunity for a dynamic, forward thinking change-maker to test new approaches to engaging with local communities and potential volunteers. You will understand the importance of brand and positive messaging, and will be able to use a variety of techniques including social media to promote volunteering opportunities to different communities of interest.
Additionally, the postholder will be an inclusive and engaging communicator, with the ability to build supportive relationships with a diverse group of volunteers. The postholder will ensure that volunteers receive training, development and supervision to support the families we work with, and that high standards of practice are maintained. You will promote initiatives to increase the retention of existing volunteers and ensure that they are recognised and rewarded for their work.
The work requires a combination of field-based community engagement and training in Barnet, Brent and Harrow and regular days in the office which is in Finchley, Barnet.
The client requests no contact from agencies or media sales.
The Organisation
The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are: Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.
We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other public spaces are among the most visited attractions in the UK with tens of millions of visits every year.
We are now looking for a Fundraising Officer to join our team on a full-time basis on a permanent contract, working 36 hours per week.
The Benefits
- Salary of £33,666 - £37,176 per annum, depending on experience.
- 26 days' annual leave plus public holidays, increasing to 29 days after 3 years’ service
- Pension scheme (3% employee contribution; up to 10% employer contribution)
- Hybrid/agile working options
- Private medical insurance and healthcare cash plan
- Employee assistance programme and access to mental health first aiders
- Learning and development opportunities
- Cycle to work scheme
- Offices in a beautiful location
If you’re an empathetic individual with fundraising experience and fantastic administrative skills, this is an excellent opportunity to join our prestigious organisation.
As the Fundraising Officer, you will deliver existing campaigns but will also have an opportunity to lead, shape and drive results. You will spot opportunities to develop appeals to support park specific projects and create engaging content to steward our supporters. You will have to be motivated to look for new opportunities, engage with various stakeholders and take initiative to introduce new tests.
Supporting our fundraising initiatives, you’ll play a vital role in ensuring we can continue to protect the parks and safeguard their future for the millions of visitors who rely on them for access to green spaces and wellbeing each year.
Not only will you help us to preserve the wildlife, plants and heritage that call the parks home, but you’ll be rewarded with an exceptional array of benefits that include flexible working options, career development schemes and wellbeing initiatives!
The Role
As a Fundraising Officer, you will lead on all individual giving activity. You will manage our two annual appeals through a mix of email and direct mail, as well as the supporter journeys for all new and existing individual giving supporters.
You’ll help the Corporate Volunteering team with the administration and development of our Corporate Volunteering pipelines.
Additionally, you will:
- Develop the Marketing Plan for individual campaigns with all stakeholders, to meet agreed objectives
- Review artwork and edit copy to ensure it meets both campaign objectives and The Royal Parks brand guidelines
- Ensure best value for money for campaign production and prepare detailed campaign management reports
- Ensure that all supporters are adequately thanked and receiving the best supporter experience
- Manage and steward relationships with existing corporate volunteering partners
About You
To be considered as a Fundraising Officer, you will need:
- Fundraising experience, ideally in a small to medium-sized charity
- Experience of, or that would be transferable to, handling sensitive conversations with people who have been bereaved with empathy and tact
- Excellent administrative skills with the ability to accurately maintain large quantities of data
- Excellent writing skills
- Excellent organisation and prioritisation skills
Other organisations may call this role, Fundraising Operations Officer, Events and Community Fundraising Officer, Fundraising Assistant, or Development Officer.
We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an “Accessibility Tools” button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.
Other organisations may call this role Fundraising Operations Officer, Events and Community Fundraising Officer, Fundraising Assistant, or Development Officer.
The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be.
So, if you are interested in this unique opportunity as a Skilled Gardener, please apply via the button shown. Successful candidates will be appointed on merit.
We provide free access to London’s beautiful, natural and historic green spaces, to help improve everyone’s quality of life and wellbeing.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Full Time, 35 hours per week (occasional evenings and weekends may be required)
Ref: CLS-251
Closing Monday, 13th October 2025 at 9.00am
This post will require vetting to be able to work in a police station – NPPV2 Full Level.
Are you a driven, proactive and compassionate individual looking to make a significant difference to the lives of vulnerable children and young people? Have you had personal experience of the Criminal Justice System or a proven track record of engaging positively with young offenders or other vulnerable groups?
If so, St Giles is looking for a Caseworker to join their County Lines team, where you will play a pivotal role on our pioneering project.
About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
County Lines is a phenomenon in which criminal drug dealing operations are expanding their operations outside of the larger cities, taking over drug markets in smaller towns. Gangs target vulnerable children and young people and coerce them to transport and distribute mainly Class A drugs into areas where there is less police presence, less competition and high demand for their product.
About this exciting opportunity
This pivotal role will see you referring clients, with reference to St Giles Trust/Rescue and Response assessment practices. You will also need to produce support plans and risk management and planning process, and to include appropriate agencies in the delivery of the service.
You will also deliver a holistic support service, working independently or with colleagues, which will include providing social and housing support, education, training and employment options, benefits work, debt advice, and appearing in court. Developing and maintaining strong relationships with regional agencies including police and social services is a key aspect of the role.
What we are looking for:
- Personal experience of the criminal justice system, lived experience of the issues facing this client group and/or experience of working with ‘high risk’, vulnerable children, young people and/or families
- Experience of engaging successfully with ‘challenging’ young people
- Substantial experience of providing support, advice and advocacy and communicating effectively, the needs of clients to other professionals
- Strong IT skills, particularly MS Office, and the ability to work with a case database
- The ability to use and develop monitoring systems to record all aspects of the project
- Knowledge of and commitment to safeguarding practices and policies, and ability to promote safeguarding among vulnerable clients and colleagues.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, access to clinical supervision, season ticket loan and much more.
We are an equity and inclusion-confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi-heritage) and those who identify as disabled, neuroexpansive, or neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
Please note St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
Closing date: 13 October 2025 at 9 a.m. Interviews: 20 October 2025 on Teams
Uwch Weithiwr Achos Llinellau Cyffuriau CLiC
£27,000 - £31,000 y flwyddyn (Dylai ymgeiswyr llwyddiannus ddisgwyl cael eu penodi ar fan cychwyn y raddfa gyflog. Dim ond ar gyfer ymgeiswyr eithriadol sydd â thystiolaeth gref o brofiad perthnasol y bydd cyflog uwch yn cael ei ystyried)
Amser Penodol tan 11/10/2026
Lleoliad: Caerdydd
Bydd y swydd hon yn gofyn am fetio er mwyn gallu gweithio mewn gorsaf heddlu – NPPV2 Lefel Llawn.
Cyf: CLS-251
A ydych chi'n unigolyn llawn egni, uchelgeisiol, rhagweithiol a thosturiol ac am wneud gwahaniaeth sylweddol i fywydau plant a phobl ifanc sy'n agored i niwed? A ydych wedi cael profiad personol o'r System Cyfiawnder Troseddol neu hanes profedig o ymgysylltu'n gadarnhaol â throseddwyr ifanc neu grwpiau eraill sy'n agored i niwed?
Os felly, mae St Giles yn chwilio am Weithiwr Achos i ymuno â'u tîm Llinellau Cyffuriau, lle byddwch yn chwarae rhan ganolog yn ein prosiect arloesol.
Ynghylch Ymddiriedolaeth St Giles
Elusen uchelgeisiol, wedi’i hen sefydlu sy’n helpu pobl sy’n wynebu helbulon i ddod o hyd i swyddi, cartrefi a’r gefnogaeth gywir y mae ei hangen arnynt yw Ymddiriedolaeth St Giles. Yn ganolog i’n hethos yw ein cred bod pobl sydd â phrofiad uniongyrchol o oresgyn problemau, megis cefndir troseddol, digartrefedd, dibyniaeth ar gyffuriau ac alcohol a bod yn aelod o gang, yn allweddol i sicrhau newid positif mewn eraill.
Mae'r term Llinellau Cyffuriau yn cyfeirio at y ffenomenon o werthwyr cyffuriau troseddol yn ehangu eu gweithrediadau y tu allan i'r dinasoedd mwy, gan gymryd drosodd marchnadoedd cyffuriau mewn trefi llai. Mae gangiau'n targedu plant a phobl ifanc sy'n agored i niwed ac yn eu gorfodi i gludo a dosbarthu cyffuriau Dosbarth A yn bennaf i ardaloedd lle mae llai o bresenoldeb gan yr heddlu, llai o gystadleuaeth a galw mawr am eu cynnyrch.
Ynghylch y cyfle cyffrous hwn
Fel rhan o'r rôl ganolog hon byddwch yn cyfeirio cleientiaid, gan gymryd i ystyriaeth arferion asesu Achub ac Ymateb Ymddiriedolaeth St Giles. Bydd angen i chi hefyd gynhyrchu cynlluniau cymorth a phroses rheoli a chynllunio risg, a chynnwys asiantaethau priodol wrth ddarparu'r gwasanaeth.
Byddwch hefyd yn darparu gwasanaeth cymorth cyfannol, yn gweithio'n annibynnol neu gyda chydweithwyr, a fydd yn cynnwys darparu cymorth cymdeithasol a thai, opsiynau addysg, hyfforddiant a chyflogaeth, gwaith budd-daliadau, cyngor ar ddyledion, ac ymddangos yn y llys. Mae datblygu a chynnal perthynas gref ag asiantaethau rhanbarthol gan gynnwys yr heddlu a'r gwasanaethau cymdeithasol yn agwedd allweddol ar y rôl.
Yr hyn rydym yn chwilio amdano:
- Profiad personol o'r system cyfiawnder troseddol, profiad personol o'r materion sy'n wynebu'r grŵp cleientiaid hwn a/neu brofiad o weithio gyda phlant, pobl ifanc a/neu deuluoedd 'risg uchel' sy'n agored i niwed.
- Profiad o ymgysylltu'n llwyddiannus â phobl ifanc 'heriol'
- Profiad sylweddol o ddarparu cymorth, cyngor ac eiriolaeth a chyfathrebu'n effeithiol, anghenion cleientiaid i weithwyr proffesiynol eraill
- Sgiliau TG cryf, yn enwedig MS Office, a'r gallu i weithio gyda chronfa ddata achosion
- Y gallu i ddefnyddio a datblygu systemau monitro i gofnodi pob agwedd ar y prosiect
- Gwybodaeth am ac ymrwymiad i ddiogelu arferion a pholisïau, a'r gallu i hyrwyddo diogelu ymhlith cleientiaid a chydweithwyr sy'n agored i niwed.
Yn gyfnewid am hyn, gallwch ddisgwyl cyflog cystadleuol, lwfans gwyliau hael, pensiwn staff, gweithio hyblyg, rhaglen fentora, gwasanaeth cyngor a chwnsela, mynediad i oruchwyliaeth glinigol, benthyciad tocyn teithio tymor a llawer mwy.
Byddwch yn ymwybodol y bydd gofyn i ymgeiswyr llwyddiannus gwblhau cymhwyster Lefel 3 mewn Cyngor ac Arweiniad fel rhan o'u cyfnod prawf ar gyfer y rôl hon oni bai bod ganddynt gymwysterau cyfatebol eisoes
Rydym yn gyflogwr ecwiti a chynhwysol. Rydym yn croesawu pob cais, ac yn arbennig yn annog ceisiadau gan bobl o'r mwyafrif byd-eang (du, brown, aml-dreftadaeth) a'r rhai sy'n uniaethu fel anabl, niwro-eang, neu niwro-amrywiol, gydag unrhyw nodweddion gwarchodedig a/neu rwystrau neu heriau cymdeithasol. Rydym yn gwerthfawrogi'r effaith rymusol ac addysgiadol y gall pob profiad ymarferol ac amrywiaeth meddwl ei gynnig i'r sefydliad.
Am ragor o wybodaeth, neu i ymgeisio, ewch i’n gwefan trwy glicio ar y botwm ‘Ymgeisio’.
Nodwch y bydd St Giles yn gwarantu cyfweliad i bob ymgeisydd anabl sy'n bodloni'r meini prawf gofynnol a nodir yn y Disgrifiad Swydd ar gyfer y swydd wag hon.
Dyddiad cau: 13 Hydref 2025 am 9 y.b. Cyfweliadau: 20 Hydref 2025 ar Teams
We help people held back by poverty, unemployment, the criminal justice system, homelessness, exploitation and abuse to build a positive future.
Location: Shaw House, 27 West Way, Oxford, OX2 0QH
Department: Fundraising
Salary: £34,000
Hours: 35
Contract Type: Permanent
RABI is the farmers charity.
RABI supports farming people across England, Wales and NI with expert, one-to-one practical, financial and emotional help, all year round. From confidential advice and mental health support to direct financial assistance, their tailored services respond to the unique challenges of farming life.
At the heart of RABI’s mission is a commitment to strengthening resilience; helping farming people feel valued, supported and better equipped to navigate uncertainty and change. RABI is working to close the farming wellbeing gap and build a future where farming people can thrive.
Over the past 25 years alone, RABI has delivered almost £250 Million in direct financial support to the farming community, whilst the charity’s professional counselling service has provided 11,500 free sessions to farming people since 2022. RABI’s wrap-around support services continue to evolve, reaching more people year on year.
RABI is on a journey to help shape a future farmers deserve.
Key purpose:
As part of a growing and dynamic Fundraising team, your main duties will be to research trust and foundations, create and send applications and steward relationship with current and future charitable trusts. As part of the team, you will also be involved in generating funds across various other income streams.
Key responsibilities:
- Research and identify charitable trusts which may provide future financial support to RABI whilst maximising the potential for giving from trusts with which the Charity already has a relationship.
- Develop and maintain relationships with key trust representatives.
- Prepare, submit and monitor applications to charitable trusts including the maintenance of records of applications, grant receipts and successful/failed submissions. Ensure Trusts are thanked for donations in timely fashion.
- Updating the CRM system to ensure activities, communications, donations and other important details are accurately recorded and maintained.
- Compile statistical and background research to support the development of new and existing relationships with Charitable trusts.
- Monitor trust income for Finance purposes, ensuring all donations or grants are coded appropriately, including any restrictions upon the use of the income.
- Creating monthly reports on trust income received.
- Support regular and individual giving, corporate, legacy and other income streams.
- Provide general administrative and wider Fundraising team support.
Person Specification:
Essential
- A minimum of three years’ experience of successful trust fundraising.
- A good understanding of fundraising disciplines.
- A pro-active team player who is also self-motivated and confident working independently.
- A good communicator, whether face to face, by telephone, virtual calls or in writing.
- Able to convey complex information accurately, succinctly and engagingly.
- Enthusiastic, adaptable, agile and resilient, with the ability to focus, prioritise and manage all aspects of this varied role in a fast-paced environment.
- Excellent IT Skills.
- Affinity and understanding and demonstration of the goals and objectives of RABI.
Desirable
- Farming knowledge or an interest in agriculture and the people who work in it.
- A full UK driving license.
- Knowledge of working in a confidential environment, with some understanding of Data Protection and fundraising compliance.
This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments at RABI.
Early applications are encouraged for this position as shortlisting and interviews will take place on a rolling basis. We reserve the right to close this advertisement early if we receive a suitable application prior to the deadline.
BENEFITS:
- 28 days annual leave plus bank holiday (based on full time working).
- Enrolment to Nest on commencement of employment and the opportunity to join RABI’s group pension scheme with Standard Life where RABI make contributions equivalent to 10% of your basic salary, provided you make a personal contribution of 5%.
- Life assurance from day one.
- Access to our Employee Assistance Programme.
- On site parking.
RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices secure equality of opportunity and that no prospective or current employee receives less than favourable treatment at RABI as a result of their sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be justifiable. Our recruitment process strives to ensure that individuals are selected only based on their relevant skills, experience, qualifications and abilities.
REF-224102
Location: Manchester – Watson Street
Salary: Grade 3 - £31,133 per annum pro rata
Hours: 2 x full time – 37.5 hour per week, 1 x part time – 18.75 hours per week
Contracts: Both full time posts are fixed term until March 2026.The part time post is fixed term until June 2026.
Closing date: Sunday 28th September 2025 at 11:30pm
Are you compassionate, proactive and collaborative with experience in housing and homelessness advice and advocacy? If you are looking for an exciting new career opportunity, then join Shelter as a Housing Rights Worker and you could soon be making a real difference to people affected by the housing emergency.
About the role
Shelter Manchester are recruiting for a number of Housing Rights Workers to cover our city wide advice service.
As Housing Rights Worker, you will deliver high quality housing advice and advocacy in line with the hub’s local community priorities. This will involve working alongside people who are experiencing homelessness and bad housing to identify issues facing local communities. You will plan and deliver casework to individuals and communities to resolve their housing situation, networking and engaging with community groups, local organisations and individuals to understand local housing issues and raise awareness of housing rights.
You will also work within local community settings and alongside community groups, delivering advice and rights awareness workshops. You will ensure that people with lived experience of homelessness have opportunities to share their story, give their views and participate in the design and delivery of Shelter services. You will offer day to day support to volunteers, provide learning, shadowing and mentoring and be a consistent role model for Shelter’s values.
About you
You will have the ability to engage and work collaboratively with individuals, communities and with all stakeholders, including running group workshops and presentations. You have experience, knowledge of and/or proven ability in housing and homelessness advice and advocacy, with the ability to progress to specialist level knowledge. Essential to the role will be good time management, carrying out casework related interviews, maintaining detailed case records and offering advice and support to clients to inform their decisions.
Benefits
In return we offer a competitive salary as well as a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
About the team
You will be part of an existing multi-disciplinary team that offers housing and homelessness advice and support across Greater Manchester. It consists of a solicitor led legal team providing advice and representation, and an advice service providing advice, support and guided self-help to people with housing, debt or welfare benefit issues. There is also a committed and skilled team of volunteers that offer peer support, mentoring and more general volunteering adding significant value to our core service offer.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
How to apply
Please click ‘Apply for Job’ on the advert. You are required to submit a CV and a supporting statement with responses to the following points in the ‘About you’ section of the job description of no more than 350 words each. Please provide specific examples following the STAR format:
- Knowledge and experience of housing and homelessness advice and advocacy and the ability to progress to specialist level knowledge
- Ability to listen to, engage and work with individuals and communities
- Experience of delivering and/or ability to deliver group workshops and presentations
Please note, your application will not be accepted without a supporting statement. On your supporting statement, please state whether you would like to be considered for the full time roles, the part time role, or both.
Safeguarding Statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
We’re Hiring: Chief Executive Officer
Salary: £75,000 – £80,000 + pension
Location: Northamptonshire (flexible, with min. 3 days on-site)
Closing date: 5pm, Friday 3rd October 2025
Age UK Northamptonshire is looking for a dynamic Chief Executive Officer to lead us into our next chapter.
We are the leading local charity supporting older people across the county—providing advice, companionship, and essential services to 18,000+ people every year.
As our long-serving CEO retires, we need an inspiring, strategic leader who can:
✅ Champion older people as a trusted advocate and spokesperson
✅ Lead a dedicated team of 140+ staff and 260+ volunteers
✅ Strengthen partnerships and income streams to ensure sustainability
✅ Build on our proud history while driving innovation and growth
About You
You’ll bring:
- Proven senior leadership experience in a complex organisation
- Strong financial and strategic planning skills
- Excellent communication and influencing abilities
- Integrity, energy, and resilience to lead by example
Knowledge of the voluntary sector, health, social care, or issues affecting older people is highly desirable.
Interviews take place in October. If you have any questions then please use the above email.
Be the voice for older people in Northamptonshire. Lead us into the future.
Please note that applications must include both a CV (maximum 3 pages) and a written supporting statement (maximum 1000 words) addressing the person specification and your motivation for joining us. Applications submitted without a supporting statement will not be considered.
We kindly ask all candidates to ensure their application includes both documents before submission.
Our vision and mission statement Age UK Northamptonshire cares for older people. We help them to make the best of life and to have a secure and dign

About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
You’re primarily responsible for providing daily administrative support to the helpline and managing written enquiries submitted through the Ask Our Nurses (AON) service. You’re responsible for supporting the nursing and helpline teams with administrative tasks to facilitate the delivery of high-quality nurse-led services
About you
You’re an effective communicator with excellent verbal and written skills. You’re organised and able to juggle multiple projects and able to work to deadlines. You’re friendly and adaptable as well as being flexible to the needs of the service and the team.
You’ll ideally have experience of using excel to show statistical information and are familiar with the use of a CRM database.
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location of role and hybrid working
This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement online . Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact the Breast Cancer Now Recruitment team
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing date
Monday 29 September 9am
Interview date
6 and 7 Oct 2025
We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.
Reports to:
Director of Philanthropy and Communications
Direct reports:
None
Location:
Flexible, with monthly co-working days in London and additional stakeholder meetings as required.
Salary:
£30,000 - £33,600 depending on experience
Hours
Full time; 37 hours a week
We are happy to consider requests for flexible or part time working
Contract
Permanent
About Now Teach
Now Teach is at a pivotal time in its strategic journey, following a hugely successful media and bridging fundraising campaign that has raised over £3m in new income for 2024-2026 and achieved 32 media mentions (15 national) and 2.5m PR views. We are now seeking to significantly grow our donor base and fundraised income and therefore are looking to recruit to this new role. We are seeking someone who can support the Director of Philanthropy and Communications to deliver our strategy to increase income through the recruitment of new donors and enable and deliver work with our current funders (primarily individuals and trusts). You’ll be the person to ensure they have an amazing experience as supporters of Now Teach.
ABOUT THE ROLE
Role overview
This role will be varied and offer lots of opportunities to get stuck into managing relationships with high value donors. Both the CEO, and the Director of Fundraising and Communications will work to steward the relationships with our donors in person, while this role will lead on delivering high-quality preparation, proposals, reporting, and data management that underpin donor relationships. You will also contribute to building connections across teams and aligning fundraising activities with Now Teach’s wider strategy.
You’ll deliver exciting and engaging communications and events which inspire our donors to continue to support our cause, as well as be responsible for maintaining accurate records and reporting so we can give supporters a great sense of the impact their donations make. This role will work on a combination of externally facing and internal projects and tasks and will be a great way to advance your career in fundraising.
In this role you will…
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Create and maintain a stewardship calendar of content, reports, and events to engage our donors, ensuring alignment with organisational priorities.
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Write and produce proposals and applications for funding from major donors and trusts, in collaboration with programme and recruitment teams, championing user-centred thinking by representing participant and school impact in fundraising materials.
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Write and produce reports with in-depth detail of what we have achieved as a result of the funding from our donors
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Create an engaging termly supporter newsletter, sharing insights across the organisation to drive stronger engagement.
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Manage and own the fundraising database, ensuring accuracy, compliance, and supporting colleagues to use data effectively.
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Collaborate with the finance team to ensure accurate reporting of gifts
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Ensure compliance with fundraising legislation, charity law and data protection legislation like GDPR
PERSON SPECFICIATION
Who you are (qualities/values)
We are looking for someone who is passionate about raising crucial funds to ensure that Now Teachers, schools, partners, and the wider education system can realise the full potential of career changers in education.
You'll have an eye for detail and be able to deliver written communications to the highest standard, including working with our communications teams to develop and deliver engaging case studies and proposals for support. You’ll be happy working to deadlines, and spotting and responding creatively to opportunities that arise. You’ll be able to build strong external and internal relationships and enjoy the challenge of raising money to support our amazing work.
What you’ll need to succeed in this role (experience/qualifications etc)
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Some experience of working in charities, ideally in education, and/ or in fundraising
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Excellent communication and interpersonal skills
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An ability to manage your own workload, prioritise tasks, multi-task and stay organised.
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An ability to understand and assist with financial reporting
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Knowledge of fundraising legislation and best practices
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An ability to work collaboratively with different teams and stakeholders
Don’t meet every requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every qualification. At Now Teach we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply anyway.
Working at Now Teach
Our people join and stay because they value Now Teach’s flexibility, close-knit team culture and social purpose. 43% of employees at all levels of the organisation work part time or with compressed hours and everyone works flexibly, with time off in lieu as part of our standard working practices.
We are a small, collaborative and supportive team of nearly 20 people. We are non-hierarchical, with 100% of our people believing their line managers listen and value their opinions and people of all levels getting stuck in. We set clear expectations and celebrate the successes of teams and individuals. 100% of our team are proud to work at Now Teach, 94% find Now Teach considerate of their wellbeing and 100% feel like they are treated with respect at work.
Our culture is central to us encouraging and supporting people into teaching. Without our positive, honest, and flexible approach we wouldn’t be able to adapt to meet the needs of Now Teachers. We have been named as one of Escape the City’s Top 100 Employers in 2021 and 2022 and have been recognised as a Working Mums’ Top Employer and at the Working Dads Employer Awards. We have won awards for our Culture, Flexible Working and Excellence in Public Service.
In return
As well as flexible working and a great culture, we offer a wide range of benefits including 25 days annual leave per year (plus bank holidays), an additional 3 days for Winter closure (25th Dec-1st January), a pension scheme with a generous 11% employer contribution, a rewards platform with employee discounts and access to an Employee Assistance Programme.
Working arrangements
Full time/part time role, flexible working patterns possible. Now Teach are supported to work flexibly at co-working spaces or at home as needed with monthly working days in London. You will be required to cover your own travel expenses to London.
Our Values
At Now Teach, our values shape the way we work every day. We are looking for someone who shares these values and will help us live them in how we work with colleagues, donors and partners:
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Focus on who matters most – putting participants, schools and partners at the heart of our decisions.
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Drive impact through expertise – sharing knowledge and learning to strengthen our work.
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Make change happen – adapting and persevering in the face of challenges.
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Build connections that amplify – working together and with others to achieve more than we could alone.
Application Process
Timeline:
Applications close on 10th October
First stage interviews will take place w/c 13th October [online]
Second stage interviews will take place before the end of October [in person]
To apply, please complete our online application form where you will be asked to upload a Cover Letter (no more than 1 side of A4) and CV (no more than 2 sides of A4).
Your Cover Letter should include why you are attracted to the role, why you are motivated to work at Now Teach and what you can bring to the team.
If you have any difficulty with accessing the application form, need any additional support or require reasonable adjustments to the application process, please contact us.
Diversity, Equity & Inclusion
Now Teach strives to be a workplace that is diverse, equitable and inclusive where we can ALL be ourselves. We encourage applications from people of all backgrounds, ethnicities, ages, gender identities, stages of life and those with hidden or visible disabilities.
We are committed to providing reasonable adjustments throughout our recruitment process and we’ll endeavor to be as accommodating as possible. If you would like to discuss specific requirements, please contact us and ask to speak to the Operations Team.
All applicants must have an existing Right to Work in the UK.
Safe Recruitment Procedure
Now Teach are committed to safeguarding and promoting the welfare of children and young people. To meet this responsibility, we follow a rigorous selection process, and all successful candidates will be subject to a basic Disclosure and Barring Service check.
Finance and Operations Assistant
Bristol & Weston Hospitals Charity
Bristol, Bristol City (Hybrid)
£24,500 per year
Full-time
Contract (FTC 12 month contract)
Working for a charity is great. Working for Bristol & Weston Hospitals Charity is greater!
We are a Disability Confident Employer
Job description
The Finance and Operations Assistant will provide essential administrative and operational support across the Finance and Grants team. This is a varied role requiring excellent attention to detail, strong organisational skills, and the ability to manage competing priorities.
KNOWLEDGE, SKILLS, EXPERIENCE REQUIRED
Essential
• Strong organisational skills with the ability to prioritise and manage different tasks.
• High level of accuracy and attention to detail.
• Confident communicator, able to deal with queries by phone and email in a professional manner.
• Good IT skills, including Microsoft Office (Excel, Word, Outlook).
• Ability to work flexibly across different functions and as part of a team.
Desirable
• Experience working with finance or grant management systems.
• Previous experience in a finance, grants, or operations support role.
• A genuine interest in the work of our charity and enthusiasm for supporting our mission.
MAIN DUTIES & RESPONSIBILITES
Finance Support
• Count and reconcile all cash donations, preparing receipts and ensuring timely banking.
• Work with the Junior Finance Officer to ensure banking is carried out regularly and that cash held remains within insured limits.
• Prepare and submit weekly and monthly Lottery reports for both internal monitoring and Gambling Commission compliance.
• Issue receipt books and maintain an up-to-date receipt book log.
• Manage stationery orders and oversee the receipt of goods.
Grant Administration
• Manage the Grants and Payments inboxes, responding to and allocating queries in a timely and professional manner.
• Monitor the Grants phone line, dealing with queries and escalating where necessary.
• Log incoming applications onto spreadsheets, ensuring accurate records are maintained.
• Set up grant application and payment folders, ensuring all relevant documentation is stored correctly.
• Support approvals administration including saving emails, generating GA numbers, and drafting approval emails and letters.
• Support the Grants Officer to upload new grant commitments onto Exchequer.
• Support the Grants Officer to write off grant commitments in Exchequer when required and update associated working folders.
• Order grant-related items on the charity credit card as required.
Operations Support
• Support the Director of Finance and Operations with a range of operational and administrative tasks.
• Administer all-staff training on the organisation’s e-learning platform, ensuring compliance records are up to date.
• Support with HR data input and maintaining accurate employee records.
• Assist with other ad-hoc operational tasks, including compliance and other project related support.
Benefits:
27 days annual holiday entitlement, plus bank holidays, an additional day off for your birthday and a bonus wellbeing day
Hybrid working, with a great central Bristol location for office days
Flexible working opportunities
Employer pension contributions - up to 8% matched
Life insurance cover
Blue Light card with discounts across categories such as holidays, cars, days out, fashion, gifts, insurance, phones and many more
Excellent work culture and environment
Access to an Employee Assistance Programme
Social events with the whole charity team
The client requests no contact from agencies or media sales.
Salary: Grade 1.2 - £24,570 per annum pro rata + excellent benefits including 30 days holiday and flexible working
Location: Sheffield
Part time: 15 hours working Wednesday and Friday from 8.45 am to 5pm. Please note this working pattern is not negotiable owing to the needs of the service
Contract:Permanent
Closing date: Sunday 28th September 2025 at 11.30pm
Do you have experience of working in customer service and a strong interest in housing issues? Then join Shelter as a Supporter Helpdesk Officer and you could soon be playing a key role in standing up to the housing emergency.
About the role
You will be the first point of contact for the organisation, supporters, potential supporters and people seeking information about Shelter’s work. You will provide information on our work and housing/homelessness to supporters and members of the public, act on supporter requests and take part in fundraising administration. Maintaining accurate supporter records, liaising with other departments when necessary and handle any complaints about services and fundraising activity will also be key parts of the role.
About you
With excellent communication and administration skills, gained working in a customer service environment, including handling complaints, you will have experience of reviewing, updating and relaying information from various databases. Proficiency using Microsoft Office applications such as Word, Excel, email and the internet and a strong attention to detail and accuracy are also required. An understanding of how the Helpdesk service impacts on the Shelter brand will also be important as well as having resilience dealing with enquiries that may be difficult in nature.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
About the Team
Following the appointment of this role, the Supporter Helpdesk will be made up of five people, a Team Leader and four part time Officers. We are based in Sheffield along with Shelter’s national housing advice helpline. While the team doesn’t provide housing advice we respond to a wide variety of enquiries about Shelter and its work including sign posting to our service where needed.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
How to Apply
Please click ‘Apply for Job’ below. You are required to submit a CV and a Supporting Statement with responses to the three points in the ‘About You’ section of the job description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the three behaviours below throughout your responses:
- We prioritise diversity and have an inclusive and open mindset
- We enable decision making
- We work together to achieve our shared purpose
Please note, your application will not be accepted without a supporting statement.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.