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ABOUT CHEFS IN SCHOOLS
Chefs in Schools exists to improve children’s health and futures through better school food and meaningful food education.
We work alongside schools and catering teams to transform what children eat every day, particularly in communities facing the greatest barriers to good health. We combine practical support, training, operational expertise and sector influence to help schools serve fresh, nutritious food that children want to eat.
We’re backed by some of the biggest names in food and are ambitious about both impact and scale. We want every child to have access to excellent school food and a real food education, regardless of background.
We are a values-led organisation - bold, honest, collaborative, innovative and focused on solutions.
WHY THIS ROLE MATTERS
You will lead the delivery of Chefs in Schools External Affairs function, ultimately ensuring there is widespread recognition that poor quality school food is unacceptable. Through integrated media, digital and advocacy work, you’ll ensure quality school food is viewed as a vital tool for healthy development and food literacy.
You will turn strategic direction into coordinated delivery, leading a multidisciplinary team that increases our influence, strengthens our reputation and helps achieve meaningful improvements in school food.
Working closely with External Affairs colleagues and Chief Executive, you will ensure our public profile, policy influence and media work reinforce one another, while creating the management capacity required for a growing organisation. This builds on the new functional structure where media and content, policy and campaigns, and the School Food Review programme all sit within External Affairs.
We want Chefs in Schools to become the most trusted and recognisable voice in the conversation around school food and food literacy. This role will play a central part in building that influence and recognition.
We are looking for somebody who understands that influence is built through consistency, credibility, creativity and cultural relevance as much as through formal communications activity alone.
WHAT YOU’LL BE RESPONSIBLE FOR
Leadership
Lead the day-to-day operation of the External Affairs team.
Translate organisational strategy into clear plans and objectives.
Ensure media, content creation, campaigns, policy and coalition activity reinforce one another.
Set priorities and allocate resources across competing work.
Develop team capability through coaching, support and performance management.
Contribute to organisational strategy and annual planning.
Advise on reputational opportunities and risks.
Ensure innovation is embedded at the heart of our work and approach.
Deputise at SLT level where appropriate.
Represent the organisation externally.
Build a collaborative, ambitious, solutions-focused culture.
Operational planning
Develop and oversee the annual External Affairs plan in line with strategy.
Coordinate campaign calendars, policy priorities, publications and media moments.
Ensure external activity supports fundraising, programmes and partnerships.
Monitor delivery against KPIs and adjust plans where required.
Campaigns and public engagement
Provide strategic oversight of policy development and campaigning.
Challenge and refine policy recommendations before publication.
Ensure campaigns are evidence-led and aligned with organisational strategy.
Support relationships with government, sector leaders and coalition partners.
Build strong relationships with media, MPs, councillors and key stakeholders.
Media & communications
Oversee media strategy and organisational messaging.
Ensure consistency across press, social media, website, publications and events.
Identify media moments and hard hitting stories that will hit the headlines.
Sign off major messaging and communications.
Lead communications planning around major announcements or crises.
School Food Review
Provide strategic oversight of the School Food Review programme.
Ensure coalition work complements Chefs in Schools wider influencing strategy.
Support senior relationships with coalition partners and funders.
Remove barriers to delivery for the Programme Manager.
Budget & governance
Manage the External Affairs budget.
Ensure safeguarding, risk management and governance requirements are met.
Oversee procurement of agencies and consultants.
ABOUT YOU
Essential experience and skills
Significant senior leadership experience across media relations, campaigns, policy or public affairs.
Experience managing multidisciplinary teams.
Strong operational planning skills.
Excellent political judgement.
Experience influencing senior stakeholders.
Outstanding written and verbal communication.
Strong project and budget management.
Comfortable balancing long-term strategy with fast-paced reactive work.
Strong understanding of the UK media landscape and digital channels.
Excellent communication skills – written, verbal and visual.
Experience of working with MPs and other key stakeholders.
Strong alignment with the mission and values of Chefs in Schools.
Desirable
Education, food systems or public health experience.
Coalition leadership.
Charity senior management.
Experience working with ministers, journalists and on national campaigns.
OUR COMMITMENT TO INCLUSION
We know that strong candidates may not meet every single requirement listed in this job description.
If this role excites you and you believe you could make a strong contribution to our mission, we would encourage you to apply.
We are committed to building a diverse, equitable and inclusive organisation where people from different backgrounds, experiences and communities can thrive.
We’re on a mission to transform kids’ health through food – plate by plate, class by class, school by school.



Job Title: Operations and Partnerships Coordinator
Hours: 35 per week (full time)
Location: London based, home working with regular travel across London
Contract: Fixed term (until 31 March 2027)
Salary: £40,535 inclusive of London Weighting (£36,192 national salary)
About us
Housing Justice brings together communities and finds solutions to homelessness by building personal connections, a sense of belonging, and creating justice in the housing system. We train and support volunteers to offer various accommodation options while building a network of local support. This includes providing personalised assistance to help individuals access relevant local services and address their other needs. Through compassionate, courageous, and collaborative action, we implement innovative solutions to tackle housing injustice, enhance the quality of housing, and elevate the voices and experiences of groups affected by housing injustice to both local and national governments.
About the Faith & Community Development Team
The Faith & Community Development Team supports and strengthens community and faith-based responses to homelessness across England through its national network, partnerships, training, research, funding support and quality improvement work. The team supports organisations to deliver safer, more effective and sustainable services, including shelters, day services, outreach and community hubs.
About you
We are seeking a highly organised and proactive person. You will have good knowledge of homelessness policy and practice, strong written and spoken communication skills, including report writing, and the ability to collate and present quantitative and qualitative information. You will have excellent digital and IT skills, including Microsoft 365, Excel and Word, with the ability to adopt and apply AI-enabled productivity tools (e.g. Microsoft Copilot or equivalent) to improve ways of working.
You will also be confident in building relationships and working in partnership with shelters, day services, churches, community projects, funders, and other stakeholders.
About the role
The successful candidate will provide essential operational, administrative and coordination support to the Faith and Community Development Team, working closely with the London Partnerships and Development Lead. They will support smooth service delivery, stakeholder engagement, internal communications, meetings and events, reporting processes, and will act as partnership manager for a small number of projects across London.
Benefits
How to apply
If this sounds like the opportunity for you, please read the attached job description and fill out the application form (accessed by clicking 'Apply'), describing your capabilities for each of the numbered points in the person specification. Please note that we do not accept CVs.
The client requests no contact from agencies or media sales.
About Medair UK
Medair is a Christian humanitarian organisation that responds to conflict, disease, and disaster so that the world’s most vulnerable and hard-to reach people can live with dignity and hope. Medair UK is an affiliate of the Swiss-based humanitarian organisation, Medair International.
Together, we work in some of the world's most remote and challenging environments. In 2025, despite significant pressures across the humanitarian sector, Medair supported more than 3.6 million people across 13 countries through life-saving health, nutrition, water, sanitation, shelter and cash assistance programmes. From responding to cholera outbreaks in South Sudan and supporting communities affected by conflict in Sudan, DR Congo and Lebanon, to delivering emergency relief following natural disasters in Madagascar and Myanmar, our teams continued to reach people in greatest need with compassion, professionalism and perseverance.
About the Role/Role and Responsibilities
An excellent opportunity has arisen to join the Medair UK team as we are seeking a part-time Head of Operations. The post holder will provide strategic leadership and operational oversight of Medair UK's finance, HR, IT and governance functions, ensuring robust systems, effective controls, and compliance with all legal and regulatory requirements. They will support the Medair UK Director and Board of Trustees to ensure effective governance and management of the charity in accordance with best practice and ensure a sustainable operational platform is in place to support all Medair UK’s functions. The Head of Operations will contribute to organisational strategy, culture and decision-making, while also taking a practical and proactive role in the day-to-day delivery of operational activities. They will help lead, support and develop the culture of Medair UK, promoting its values and Christian-distinctiveness internally and externally.
About you
You will be a highly organised and experienced, strategic and hands-on operational leader who can provide strong oversight of finance, governance, HR, IT and office management within a growing charity. You will have significant experience in financial and operational management, with a sound understanding of charity finance, governance and regulatory compliance and UK employment law. You will be an effective people manager and leader, with strong communication, planning and problem-solving skills. You will be adaptable, able to manage multiple priorities, work to deadlines, and demonstrate a genuine commitment to Medair’s Christian values, mission and humanitarian purpose.
Key Activity Areas
Financial Management and Reporting
Lead the charity’s financial management, ensuring accurate records, robust controls and effective financial processes.
Oversee budgeting, forecasting and cash flow management, in collaboration with the Director to support strategic planning and financial sustainability.
Manage reserves and organisational funds, ensuring effective stewardship, appropriate cost recovery, timely grant transfers and compliance with donor and regulatory requirements.
Prepare timely and accurate monthly management accounts, financial reports and performance analysis to support informed decision-making.
Lead the production of statutory accounts and manage the annual external audit process.
Ensure compliance and best practice with regard to legal and other regulatory bodies, including data protection and the timely submission of accounts and other returns.
Human Resource Management
Lead and oversee all HR operations, including the recruitment, onboarding and retention of staff and volunteers.
Ensure compliance with employment legislation and organisational policies through effective management and administration of contracts, HR records, payroll, pensions and employee benefits.
Manage employee lifecycle processes, including inductions, appraisals, performance reviews and professional development planning.
Maintain accurate HR records and oversee attendance, leave, sickness and other employee-related processes in line with organisational policies.
Leadership, Governance and Organisational Development
Lead organisational operational planning and risk management, ensuring Medair UK has the systems, processes and resources required to deliver its strategic objectives.
Maintain the corporate risk register and support the Board with governance, compliance and reporting requirements.
Support the Director and Board of Trustees through the provision of financial, operational and governance advice, contributing to organisational effectiveness and long-term sustainability.
Own the organisation’s policy framework, maintaining the policy register and ensuring the timely revision, review and compliance of all policies.
Foster a healthy organisational culture that reflects Medair's Christian values and supports staff wellbeing, engagement and development.
IT & Office Management
Oversee the IT infrastructure, managing the procurement, installation and ongoing maintenance of IT hardware, systems and software liaising with the IT department at the Medair International Global Support Office (GSO) in Switzerland as appropriate.
Lead the development, administration and optimisation of Salesforce , other fundraising platforms and related system integrations to support fundraising, donor engagement and organisational objectives, liaising with the IT department in GSOSwitzerland as appropriate.
Manage the Salesforce system configuration, enhancements, user access and upgrades, ensuring the platform remains effective and reliable.
Drive the continuous improvement of Salesforce systems, processes and data management practices, ensuring high standards of data quality, security and operational efficiency.Implement system enhancements, streamline processes and carry out regular data quality, integrity and cleansing checks to ensure accurate, consistant and reliable data.
Provide training, guidance and user support on Salesforce and Campaign Monitor to maximise staff capability and system adoption.
Ensure a fully functioning office base which enables Medair UK to deliver its operational activities in the most efficient and effective manner.
Tasks common to all staff
Act as an ambassador for Medair UK at all times when liaising externally and internally
Ensure consistent implementation of the Medair brand across all relevant activities
Record information as necessary and comply at all times with requirements for handling personal / sensitive data
Qualifications - DESIRABLE
Vocational qualification in business or financial management / administration desirable
Languages
Excellent English (spoken and written).
Experience / Competencies – ESSENTIAL
Significant experience in financial and office administration
Understanding of UK finance and governance and employment law
Proficient in finance packages, ideally Quickbooks
Proficient in fundraising or other database(s), ideally Salesforce and Campaign Monitor
Experience of Microsoft Office solutions, with proficiency in Excel, Word, Internet and email use.
Effective people manager and strong leadership skills
Ability to handle a wide and varied workload, with tight deadlines and competing priorities.
Capable planner, problem-solver and clear communicator.
Inspired by and in full agreement with Medair’s Christian values and ethos
Willing to contribute to the spiritual life of the team including prayer meetings
Willingness to be flexible in terms of hours worked at occasional, but inevitable moments of crisis
Experience / Competencies – DESIRABLE
Experience of charity leadership and governance
Experience in relief / development work
Understanding of Humanitarian Issues
Salary: £47,000 - £52,000
Closing date: Wednesday 12th August, 5pm. Interviews to be held on Wednesday 2nd or Thursday 3rd September.
Workplace:Medair UK office is based in Kennington, London. There is possibility to adopt hybrid working, but with a minimum of 2 days/wk in the office.
Contract Details: Part-Time (3 days 0.6 FTE), permanent
Direct Reports: Operations Support Officer
Only those eligible to work in the UK can apply.
NOTE: In order to maintain the organisation’s Christian ethos, there is a genuine occupational requirement for the holder of this Medair UK position to be a committed Christian.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Overview
The role will provide high-quality administrative, systems, and research support to the Quality Team, enabling consistent quality assurance across the grant-making cycle. The postholder will administer and improve the team’s Salesforce processes and data standards, coordinate key workflows and information management, support the Director of Quality, Quality Assurance Specialist and Impact (MEAL) Coordinator with scheduling and documentation, and deliver defined research tasks and short projects (e.g., into quality assurance approaches, MEAL frameworks, tools and best practice) to strengthen the team’s work.
Key internal relationships: Director of Quality; Quality Assurance Specialist; Impact (MEAL) Specialist; Regional Directors, Programme Managers and Project Officers; ICPO; Finance; Data/Systems owners.
Key Responsibilities
Salesforce administration and systems support
Administrative support to the Quality Director and team coordination
·Coordinate team processes, including shared calendars, team meetings, process documentation, and communications that help the Quality Team operate consistently.
Research and special projects (Quality assurance, MEAL and learning)
·Maintain a small library of standards, templates, guidance, and reference materials (including MEAL and QA resources) for the team.
Pre-Committee Proposal Scrutiny
·Formal review of all project proposals before submission to the projects subcommittee to improve quality by ensuring:
oProposals are internally consistent;
oProposed solutions credibly meet the identified needs;
oThe response is proportionate and broadly consistent with other Barnabas Aid projects of a similar nature;
oBeneficiary selection is conducted appropriately and can be justified;
oThe proposal is strategically aligned, represents good value-for-money and meets all of Barnabas Aid’s project policies;
oRelevant harms have been considered and mitigated;
oA proportionate M&E approach is in place;
oPrudent but pragmatic financial arrangements (e.g. split into tranches, use of intermediaries) are adopted and justified.
·In conjunction with regional teams, undertake light editing of proposals to improve clarity and correct inconsistencies and typographical errors.
·Document checks to ensure all due diligence activities have been conducted before proposal is put to the subcommittee.
Post-Committee Follow-up
·Track actions provided by committee to ensure projects fully implement committee decisions (e.g. splitting into tranches, reporting requirements, risk management, etc)
·Draft, for regional team’s approval, project approval/project rejection letters to partners, including all relevant provisions for management of the grants.
Compliance, confidentiality, and continuous improvement
·Support the Quality Team to evidence required checks and maintain consistent records across systems and files, raising risks or gaps as appropriate.
Other duties
The above is not an exhaustive list of duties. From time to time, the employee may be asked or required to carry out other additional tasks, or duties, over and above their usual day to day activities. Employees are expected to work collaboratively across the regional team, including providing flexible support and surge cover as needed.
Person Requirement
Essential
·Bible-believing follower of Jesus: Demonstrates a personal commitment to discipleship and growing in faith. In good standing with their Church, actively
participating in its life and community. Committed to affirming and signing Barnabas Aid’s Statement of Faith.
·Educated to degree-level or equivalent, with strong administrative and systems experience.
·Evidence of continuous professional development relevant to administration, data/systems, quality, research, MEAL, or project/grants work
·Experience in a busy administrative role, supporting multiple stakeholders, scheduling meetings, and coordinating actions to deadlines.
·Experience administering or providing ‘super-user’ support for a CRM/database (preferably Salesforce), including maintaining data standards and producing reports/dashboards.
·Experience with document control and shared filing systems (e.g SharePoint), including version control and maintaining audit-ready records.
·Experience undertaking structured research tasks and producing clear summaries/recommendations for non-specialist audiences.
·Highly organised with strong attention to detail; able to manage multiple deadlines and stakeholders.
·Strong systems aptitude: able to document processes, apply data standards, run checks, and support colleagues to use systems consistently.
·Ability to produce clear reports/briefings and summarise research into practical recommendations.
·Confident with Microsoft 365 (Outlook, Word, Excel, Teams, SharePoint) and comfortable learning new systems.
·Discretion and good judgement when handling confidential/sensitive information.
Desirable
·Experience working in the charity, international development, or faith-based sector.
·Salesforce administration training/qualification (or equivalent CRM certification).
·Training in research methods, MEAL, data analysis, or quality/process improvement
·Experience in grants administration, governance support, programme/project support, or compliance-focused roles.
·Experience supporting QA, audit, MEAL, or learning processes (e.g., file reviews, indicator tracking, learning events).
·Ability to build and maintain Salesforce reports/dashboards and/or familiarity with basic Salesforce admin concepts (profiles/permissions within delegated scope).
·Familiarity with MEAL concepts (monitoring, evaluation, accountability and learning) and how they support quality and learning in programmes.
·Understanding of grants governance, restricted funds, and/or donor intent in a charity setting.
·Experience working in a distributed/remote team environment.
Personal Qualities
·Service-minded and collaborative; enjoys enabling others to do their work effectively.
·Proactive and solutions-focused; comfortable addressing issues, prompting actions and following up with colleagues.
·Curious and methodical; able to work independently on research tasks and present findings clearly.
How to Apply
Please apply by submitting your CV and a cover letter demonstrating how your skills and experience make you a good fit for this role and for the mission of Barnabas Aid.
We aim to support Christian communities, churches and individuals around the world who face persecution and discrimination because of their Faith.


Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Start your fundraising career with a leading national anti-prejudice charity and help build the relationships that make our work possible.
Gain hands-on experience across trusts, donors, events and fundraising operations while developing valuable skills in a supportive, mission-driven team.
The Anne Frank Trust UK empowers young people to challenge all forms of prejudice through education and dialogue. We are looking for a motivated, organised and enthusiastic Fundraising Assistant to join our Development Team and play a key role in supporting the fundraising activity that enables our work to reach thousands of young people each year.
This is an ideal opportunity for someone looking to take their first step into fundraising or the charity sector. You do not need extensive fundraising experience. We are looking for someone with strong organisational skills, excellent attention to detail and a genuine commitment to our mission. In return, you will receive hands-on training, mentoring from experienced colleagues and opportunities to develop your skills and take on increasing responsibility.
As Fundraising Assistant, you will support all aspects of fundraising and donor engagement. From processing donations and managing supporter records to helping deliver events, steward donors and support trust and foundation fundraising, you will gain broad experience across multiple fundraising disciplines. As your confidence develops, you will have the opportunity to contribute to funding applications and manage smaller grant requests independently.
You will work closely with colleagues across the organisation, supporting donor visits, fundraising events and school engagement opportunities, while helping to ensure our supporters receive an outstanding experience at every stage of their journey with the Trust.
We are looking for someone who is curious, proactive and eager to learn. If you enjoy building relationships, are comfortable balancing multiple priorities and want to be part of an organisation committed to equality, diversity and youth empowerment, we would love to hear from you.
This role offers a unique opportunity to develop a strong foundation in fundraising while making a meaningful contribution to an organisation that helps empower young people create across the UK to recognise and challenge all forms of prejudice.
SALARY: £28,860 (Includes London Weighting)
CONTRACT: Permanent
HOURS: Full time (37.5 hours per week)
Usually Mon-Fri 9am to 5.30pm.
4 days out of 5 (Monday to Thursday) in the office in London.
Occasional work required outside usual time for events with Time Off In Lieu provided.
Office Based – with a day to work from home and occasional UK-wide travel and overnight stays.
BENEFITS: The postholder will be entitled to the Trust’s standard benefits, pro-rated where applicable, and subject to scheme rules and eligibility. These include: 28 days’ annual leave plus statutory holidays in England and Wales and any additional discretionary closure days in December; contributory pension (10% total: 5% employee/ 5% employer) with option to increase to 17% (7% employee, 10% employer) post-probation; cycle to work scheme; Employee Assistance Programme
Tasks and Responsibilities
· Maintain and update the fundraising database, ensuring supporter records are accurate, complete and up to date.
· Process donations and prepare acknowledgement letters, emails and receipts in line with donor stewardship standards.
· Manage Gift Aid administration, including data checks, record maintenance and submission processes.
· Provide administrative support to Fundraising Officers, including diary management, meeting scheduling and preparation of briefing materials.
· Support the planning and delivery of fundraising events, donor visits and receptions.
· Coordinate donor and community representative visits to schools in collaboration with the Education Team.
· Assist with the preparation of fundraising reports, presentations and internal documentation.
· Support general department administration to ensure the smooth running of the fundraising function.
· Conduct basic prospect research to identify potential funding opportunities.
· Prepare supporting documents, budgets and attachments for grant applications.
· Maintain accurate records of application deadlines, reporting requirements, funding decisions and income forecasts.
· Assist with drafting sections of funding applications and reports.
· Support the management of smaller grant applications and reports, with the opportunity to lead applications of up to approximately £5,000 as experience develops.
· Monitor grant reporting deadlines and ensure officers are supported to meet all requirements.
· Prepare thank-you letters, impact updates and other donor communications.
· Support the administration and delivery of the organisation’s Patrons Programme.
· Assist with donor stewardship activities and ensure timely follow-up actions are completed.
· Support the tracking and management of donor journeys in collaboration with the Communications team.
· Maintain accurate records of donor interactions and stewardship activity on the fundraising database.
· Help ensure donors receive a positive and consistent experience across all engagement touchpoints.
Person Specification:
ESSENTIAL CRITERIA
· An interest in fundraising, philanthropy or the wider charity sector.
· Excellent organisational skills and strong attention to detail.
· Strong written and verbal communication skills.
· Good administrative skills and confidence working with databases, spreadsheets and digital systems.
· Ability to manage multiple priorities and deadlines effectively.
· A proactive, reliable and positive approach to work.
· Willingness to learn, accept feedback and develop professionally.
· Ability to work collaboratively as part of a team.
DESIRABLE CRITERIA
· An understanding of and interest in fundraising, donor stewardship or supporter engagement.
· Experience using a CRM, fundraising database or supporter management system.
· Experience supporting events or coordinating projects.
SKILLS AND ABILITIES
· Excellent organisational skills, to manage a varied workload.
· Excellent interpersonal skills with the ability to develop relationships with relevant stakeholders.
· Ability to use initiative, problem solve and be a team player.
· Strong literacy, numeracy and IT skills.
· Excellent presentation skills.
VALUES AND PERSONAL QUALITIES
· Enthusiasm for Anne Frank, the Trust’s work including our commitment to youth empowerment.
· A deeply held belief in equality and diversity with a willingness to learn.
·A commitment to helping young people recognise and challenge all forms of prejudice.
· Willingness to travel regionally and across the UK and work evenings and weekends when required.
QUALIFICATIONS
· Educated to at least degree level or equivalent, ideally with a relevant professional qualification.
OTHER REQUIREMENTS
· Enhanced DBS check on appointment
The application process is submitting your CV and a supporting statement outlining why you want to work for the Anne Frank Trust UK (no more than 1,000 words).
Please upload your CV and Cover Letter via the Charity Job portal.
The closing date is 28th August but we reserve the right to close the posting early if enough suitable candidates are found.
First stage interviews will take place in person in our London office on Monday 14th or Wednesday 16th September with a second stage in person interview to follow.
Learning from Anne Frank and the Holocaust, we empower young people aged 9 to 15 to challenge all forms of prejudice.
To be a centre of excellence for rehabilitating men from crime and addiction through the transformation of their lives
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Mary’s Meals is a global movement supported by people from all walks of life and we are focused on one goal – that every child receives a nutritious daily meal in a place of education. We offer more than just a career, we offer the opportunity to support our global movement in a dynamic and inclusive environment with a real focus on personal development.
The Acquisition Marketing Manager attracts new UK supporters and generates income for Mary’s Meals’ school meals programme through effective and inspiring marketing across online and offline channels. This is a fast paced and hands on role for someone who loves to collaborate, problem solve and drive growth while keeping focused on our mission to feed hungry children.
The role primarily raises income (but also awareness) through multi-channel marketing activity with a clear focus on maximising ROI and delivering supporter growth at scale. The focus of the role is on online marketing opportunities and includes managing our organic and paid social channels, overseeing social media influencer strategy and identifying emerging digital channels. The Manager works closely with the Mary’s Meals International team and its agency to deliver Google and Bing Paid Search, Google Grant, Display, and YouTube.
The role will also identify and manage the most effective offline marketing opportunities to maximise ROI from small budgets and pro bono opportunities, such as TV, Radio and OOH advertising. The Manager will ensure online and offline marketing opportunities complement each other (and link seamlessly to our retention strategies) as part of an integrated multi-channel marketing strategy.
Keeping our values led approach at the central focus is essential as is harnessing technology and good fundraising practice. We believe that how we do things is just as important as the end results.
The Acquisition Marketing Manager works side-by-side with colleagues from across the Supporter Experience and Communications directorate, ensuring a joined-up approach to all communications activities, through the integration of strong storytelling, marketing expertise and supporter engagement. The role has line management responsibility for the Acquisition Marketing Officer.
Key responsibilities include
Please follow instructions on Charity Job to be redirected to our website and apply today!
Salary: £50,000 - £54,500
Contract: Full Time Perm
Location: Hybrid
Closing date: ASAP
Benefits: Flexible working, free gym membership at the Peterborough office, life assurance, plus a buy/sell annual leave scheme
We have a great opportunity for a Head of Communications working for an ambitious and growing health charity dedicated to improving the lives of people affected by a serious lung condition. Reporting to the Chief Executive Officer, this is a fantastic opportunity to shape and lead a communications function at a key stage of organisational growth and strategic development.
As part of this exciting role, you will lead the charity's communications and engagement function, developing and delivering a strategic communications plan that supports organisational objectives and raises the charity's profile nationally. You will manage and develop a small communications team, oversee media relations, digital communications, supporter engagement and internal communications, while ensuring consistent messaging and strong brand standards. Working closely with senior leaders across fundraising, research, policy and services, you will translate complex information into compelling stories that inspire supporters, engage stakeholders and demonstrate the charity's impact. You will also play a key role in strengthening communications systems, processes and reporting to support future growth.
To be successful as the Head of Communications, you will need:
If you would like to discuss this role with us please email your CV to [email protected] or contact us and quote the reference 3057AJ.
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.
We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.
If enough applications are received the charity reserve the right to end the application period sooner.
Hours: 4 days per week (30 hours) between 9.00am and 5.00pm
Clolsing date: Tuesday 30th June at 11pm
Interview date: Friday 10th July
Salary: £48,000 p/a pro rata
Contract: 1 year fixed term (covering a maternity leave position)
The Southmead Project is an equal opportunities employer providing free specialist counselling and support for survivors of abuse across Bristol and surrounding areas. Our recruitment is done in line with safer recruitment practices. We welcome people of any race, ethnicity, gender identity, sexual orientation, class, ability, language, religion and cultural background. We value the differences between people and affirm each person as an individual.
We value our team very highly and pride ourselves on being a supportive employer. We provide the following benefits to encourage a supported, well-rounded and enriched practice:
Paid supervision for 1.5 hours per month, with an external supervisor of that person’s choice
Line management for 1 hour per month
Training budget of £500 per year to spend on relevant training of that person’s choice
Employer pension contribution of 5%
Generous annual leave allowance and paid sick leave
Cycle to work scheme
Optional private counselling for up to 12 sessions per year with an external counsellor of that person’s choice
Therapeutic Management
To manage and support a staff team, including the Head of Active Recovery, a Counselling Lead, Nexus Counselling Manager, a Family Support Group Facilitator, and administrators.
To oversee all of the charity’s therapeutic services and ensure that efficient and high-quality services are delivered.
To be the charity’s Designated Safeguarding Lead to respond effectively and efficiently to safeguarding concerns.
To ensure staff are sufficiently trained in adult and child safeguarding and that training records are kept up-to-date.
To oversee the charity’s pre-trial therapy processes and be a point of contact for the police.
To develop and improve the charity’s therapeutic services, including any expansion of the services.
To manage therapeutic recruitment, inductions and training.
To hold monthly staff meetings and service team meetings when needed.
To oversee the individual and group supervision arrangements and reporting for all staff.
To manage and have overall responsibility for the ongoing use of an online Case Management System, ensuring that data is inputted accurately for reporting purposes.
To support the charity’s quality assurance and development of its services through monitoring and responding to client feedback and outcomes data.
To develop the charity’s survivor voice work and ensure that the charity’s services are informed by survivors and their lived experience.
To manage any complaints raised by clients.
Leadership
To work collaboratively as part of a Leadership Team to make decisions and resolve issues affecting the day-to-day running of the charity and management of its staff team.
To strategically plan and develop the therapeutic services of the charity.
To develop relationships with partner agencies and professionals to raise awareness of our therapeutic services and strengthen our work.
To build and maintain a positive working relationship with the Board of Trustees.
To attend and contribute to trustee meetings and trustee working group meetings, reporting on the therapeutic services and any clinical matters arising.
To assist in promoting the charity by attending all relevant meetings directly connected with your work.
To undertake any other duties appropriate to the needs of the charity.
Client Work
To provide one-to-one counselling for survivors of abuse of all genders, both online / by phone and face-to-face, with a caseload of approximately 4 clients.
To maintain confidential and accurate counselling notes of all sessions.
To attend monthly one-to-one clinical supervision with a supervisor approved by the Southmead Project. (Supervision is a requirement of this charity as members of the British Association of Counselling and Psychotherapy).
To attend monthly one-to-one line management meetings.
To work to the British Association of Counselling and Psychotherapy ethical guidelines.
To work within the framework, spirit and ethos of the Southmead Project’s Equal Opportunities Policy, and actively engage in promoting the policy within the charity and in all dealings with clients and other agencies.
All members of staff, paid and unpaid, are required to undergo the enhanced level of Disclosure and Barring Service check.
Please see attached job description for full details.
Meaningful therapeutic support accessible for adults impacted by abuse and addiction. A safe space for growth, connection and wellbeing for all.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us
Head and neck cancer is one of the fastest-rising cancers in the UK, now affecting around 14,000 people every year — the 5th most common cancer among men, 7th overall, and the fastest growing among young people. Too often, symptoms are missed or misunderstood, and more than half of cases are diagnosed at a late stage. That means compromised survival rates, more invasive treatment, and a recovery that can mean a new way of eating, speaking and living.
Oracle Head & Neck Cancer UK exists to change that story. We work to prevent cancers where possible, drive earlier detection, and make sure people have clear information, support and guidance through and after treatment — so nobody has to cope in silence or confusion. We also fund groundbreaking research and collaborate across the sector to maximise our impact for patients.
As the only national charity dedicated to head and neck cancers, we're moving in an exciting new direction — and we have a unique opportunity to build an organisation that delivers maximum impact for patients and their families, while staying true to our roots.
The Role
We're looking for a Trusts, Foundations and Corporate Fundraiser to join our small, ambitious team. You'll bring specialist experience securing income from trusts, foundations and corporate partners, and you'll be confident building a robust funding pipeline and reporting on project delivery to funders.
We are looking for someone adaptable and hands-on, willing to engage fully with the breadth of activity a small charity requires. We are committed to pushing boundaries on behalf of our patient community, and we value candidates who demonstrate innovative thinking and the confidence to act on opportunities as they arise.
We offer a competitive salary and remote working, as well as a generous annual leave allowance and professional development and mentorship opportunities.
How to Apply
To apply, please submit your CV and a supporting statement of no more than 2 sides each. The statement must clearly demonstrate your relevant experience and how you meet the person specification set out in the full job description attached.
Equal Opportunity Employer
We welcome applicants from diverse backgrounds and are committed to creating an inclusive workplace.
The client requests no contact from agencies or media sales.
This strategically important role will provide global leadership for advocacy across the Open Doors ministry, helping local and regional teams to shape advocacy priorities, strengthen alignment across international teams, and ensure the experiences and voices of the most persecuted Christians continue to inform decisions at every level of our organisation.
The role also oversees Global Integrated Campaigns and plays a key role in strengthening Open Doors’ voice and influence amongst external partners, institutions, governments and decision-makers. As the global context continues to evolve, advocacy remains an essential part of our mission. We believe God is calling us to speak courageously, act wisely and work collaboratively on behalf of those whose voices are often unheard.
This is a role for a courageous and servant-hearted leader who can bring together diverse stakeholders, develop and execute strategic priorities, and strengthen advocacy’s contribution to the mission of Open Doors worldwide.
Purpose of the Position
The Global Advocacy Director is a strategic leadership role, reporting directly to the CEO and responsible for providing direction, alignment and influence for advocacy across the Open Doors organisation. Working closely with field regions, fundraising bases and international leaders, the Director ensures that advocacy priorities remain connected to the needs of persecuted Christians and contribute to the wider mission and strategy of Open Doors.
Personal Qualities
The successful candidate will be:
• A servant leader with humility, wisdom and integrity.
• A strategic thinker who can see both the wider picture and the practical steps needed to achieve it.
• A relationship builder who can unite people around a shared purpose.
• A courageous and resilient leader, comfortable operating in complex and sometimes challenging environments.
• An excellent communicator, able to inspire, influence and engage a wide range of audiences.
Working for Open Doors
Open Doors International offers a unique opportunity to combine professional expertise with meaningful ministry impact. As a global Christian organisation serving persecuted Christians in more than 70 countries, we are committed to attracting and developing exceptional leaders who are passionate about our mission and values.
The Director of Global Advocacy will join a diverse international organisation working across cultures, regions and functions to strengthen the persecuted Church and advance the mission of Open Doors worldwide.
Location: The successful candidate must live in an African, European or Asian time zone. Applicants must be able to work effectively across international teams and time zones.
International Travel: The successful candidate should expect a significant amount of international travel to engage with colleagues, partners, advocacy networks and ministry stakeholders.
Salary and Benefits: A competitive salary package will be offered, commensurate with the seniority and international scope of the role.
Additional benefits and employment arrangements will be discussed with shortlisted candidates and will be tailored to the successful candidate’s location and circumstances.
Faith Requirement: As a Christian ministry, Open Doors requires the Global Advocacy Director to demonstrate a mature Christian faith and full alignment with the organisation’s Christian beliefs, values and statement of faith.
The client requests no contact from agencies or media sales.
About us
The British Association for Behavioural & Cognitive Psychotherapies (BABCP) is the lead organisation for Cognitive Behavioural Therapy (CBT) in the UK and Ireland.
Our organisation aims to improve the mental health of people across the United Kingdom and the Republic of Ireland, by advancing research and promoting excellence in CBT and related professions.
We have more than 27,000 members across the UK, Ireland and overseas, and a staff team, who work remotely.
We deliver a wide range of events via online and in-person CPD sessions and two conferences which support the professional development of members and non-members, whilst sharing best practice showcasing research and creating valuable networking opportunities.
About the role
Your role will be the lead for governance and assurance across BABCP, supporting the Board, Committees and staff teams to ensure robust governance arrangements, effective risk management and compliance with regulatory requirements.
This role will focus on;
Please refer to the full job description for more itemised duties and responsibilities.
What we’re looking for
The successful candidate will have significant experience of leading and managing governance and assurance functions within an organisation of similar scale, and be confident working with senior stakeholders, Boards and Committees.
You will need to be highly organised, able to build strong and effective working relationships, and capable of providing expert advice on governance, assurance, risk and regulatory matters.
Experience of working within a regulated environment, with knowledge of governance best practice and relevant legislation, would be an advantage.
We are looking for a candidate who can think strategically, solve complex problems, and work collaboratively with colleagues to strengthen governance practices and support organisational objectives.
Please refer to the person specification as part of the job description for more information on the criteria to be successful in the role.
BABCP supports and promotes Equality, Diversity and Inclusion. We welcome applications from people of all backgrounds.
How to apply
Please provide a CV and cover letter by midnight on 23rd August 2026.
Please note
We expect a high volume of applications for the role so early application is encouraged as the advertisement may be withdrawn ahead of the application deadline.
If you have not heard from us by 9th September 2026, please assume that your application has not been successful on this occasion. We encourage you to keep an eye on our future vacancies and apply again, as we are always looking for talented individuals to join us.
Feedback will be provided to those who are invited to interview.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Drive quality, lead change and make a lasting difference!
About Us
Carers Trust Heart of England exists to improve the lives of family carers and the people they care for. We provide information, advice, and a wide range of practical and emotional support to unpaid carers and people with care and support needs. Our work is rooted in compassion, partnership, and a commitment to high-quality, person-centred services.
Our Regulated Activities and Contract Scope
The Care Services Manager will have responsibility across our regulated and associated services, which currently include:
• Domiciliary care (personal care in people's homes)
• Short Breaks and Emergency Respite (including sleep-in provision)
• Dementia Wraparound Support
• Day Break Day Services (currently unregulated)
We hold contracts and funding arrangements across several commissioners and funders. The postholder will be responsible for ensuring that care and support is delivered in accordance with all relevant contractual and funding requirements.
The Role
The Care Services Manager will hold personal CQC accountability for the quality, safety, and compliance of our regulated services. While this is fundamentally a strategic leadership and governance role, our regulated services are currently at an important stage of development. As such, we are looking for someone who is equally comfortable providing visible, hands-on operational delivery when needed.
Initially, the successful candidate will spend time working closely with the day-to-day operation of the service, building strong relationships with Care Support Workers and the people we support, strengthening systems and processes, and ensuring consistently high standards of care.
This is an opportunity to play a key role in embedding best practice and supporting the continued growth and improvement of the service. As the service develops, the emphasis of the role will increasingly shift towards strategic leadership, quality assurance, governance, service improvement and future development.
The successful candidate will be able to recognise what the service needs at any given time and adapt their approach accordingly, remaining visible and involved operationally where appropriate, while driving long-term quality, compliance and continuous improvement.
What We Offer
• Competitive salary
• Starting annual leave entitlement of 25 days, increasing with service to a maximum of 30 days (and Bank Holidays), plus your 'birtholiday'
• Pension contribution scheme
• Benefits platform offering flexible high street savings and discounts on top brands
• Employee Assistance Programme and wellbeing platform
• Ongoing training and development opportunities
• A supportive, values-led organisation that makes a real difference to carers’ lives and the people they care for
Key Responsibilities
1. Leading and Managing the Service
• Hold CQC registration and personal accountability for the quality, safety and compliance of all regulated care activities delivered by the organisation.
• Provide day-to-day operational leadership of the care service(s), being genuinely present and accessible to care support workers, coordinators, and senior staff, particularly in the early period of the role.
• Line manages the coordination and care team, providing regular supervision, clear direction, and honest feedback.
• Be willing to get involved in operational problem-solving when needed, covering gaps in coordination, stepping in on complex cases, supporting the team through difficult periods, while also working to build the capacity that, over time, reduces the need for this.
• Build and sustain a team culture where staff feel supported, valued, and clear about what is expected of them.
• Manage performance and conduct fairly and consistently, with appropriate HR support.
2. Quality, Compliance and Safeguarding
• Ensure the service always operates in compliance with the Health and Social Care Act 2008 and CQC Fundamental Standards.
• Maintain continuous inspection readiness under the CQC Single Assessment Framework, understanding that ratings can be updated at any point, not just following a scheduled visit.
• Act as a named safeguarding lead, recognising, reporting, managing, and recording safeguarding concerns across all regulated services.
• Lead a meaningful quality assurance programme, involving audits, spot checks, care plan reviews, complaint analysis, and use findings to drive improvements.
• Submit CQC notifications accurately and on time and ensure the Statement of Purpose and all governance documentation accurately reflects what the service does.
• Monitor care quality through ECM data, visit records, staff feedback and regular engagement with service users and their families, remaining closely connected to the day-to-day service delivery to identify and address emerging issues before they escalate.
• Ensure care and support delivery across all services remains within the scope of relevant contractual and funding arrangements, and that any changes to the service scope, volume or specification are identified and escalated appropriately.
3. Care Planning and Service User Relationships
• Ensure every service user has a current, person-centred care plan that reflects their needs, preferences and risks.
• Oversee and contribute to care assessments and reviews, including involvement in complex cases, multi-agency reviews and situations where a senior presence is needed.
• Build and maintain positive relationships with service users, their families, and carers, being accessible, responsive, and honest whether managing concerns or recognising success.
• Ensure that the service user experience and what it actually feels like to be supported by our service is at the centre of how quality is assessed, monitored and improved.
4. Safe Recruitment, Staffing and Workforce
• Ensure all staff are recruited safely and in line with statutory and regulatory requirements, with appropriate DBS checks, references, right-to-work verification, and safer recruitment processes completed before delivering regulated care.
• Manage all aspects of the Skilled Worker visa sponsorship process, including sponsorship applications, compliance monitoring, record keeping, and reporting requirements in line with Home Office regulations.
• Lead on workforce development, identifying training needs, commissioning training, maintaining records, and ensuring all staff are competent for the care they deliver.
• Ensure a regular and effective programme of one-to-one meetings, supervision, probation reviews and annual appraisals is maintained across the service, addressing performance, development, wellbeing, and any concerns in a timely manner.
• Support, and where appropriate, lead HR processes, including investigations, disciplinary, performance management, grievance, and absence management meetings, working closely with HR to ensure a fair, consistent and legally compliant approach.
• Ensure the on-call and lone working frameworks are in place, understood by all staff and working in practice.
• Participate in the senior management on-call rota, providing advice, support and decision making in response to serious incidents, safeguarding concerns, deaths, and any other urgent operational matters requiring immediate senior attention.
• Participation in a shared on-call rota, including evenings/over-night and weekends, and bank holidays where scheduled.
5. Working with Senior Leadership
• Work closely with the Head of Operations (Deputy CEO) reporting on service performance, escalating concerns, contributing to strategic decisions, and supporting the organisation's broader development.
• Contribute to commissioner relationships and contract management, including monitoring reporting, quality submissions and attendance at review meetings.
• Play an active part in shaping how the service develops, bringing operational knowledge and professional judgement to decisions about what the service does, how it is structured and where it grows.
• Demonstrate the confidence to communicate honestly, raise difficult issues and challenge constructively in the best interests of the service and the people we support.
PERSON SPECIFICATION
Qualifications
· Level 5 Diploma in Leadership and Management for Adult Care or actively working toward it with a clear and realistic completion plan.
· Enhanced DBS with adults' barred list or willingness to apply immediately.
· Full UK driving licence and access to own vehicle.
Knowledge
· Strong working knowledge of the CQC Single Assessment Framework how evidence is gathered, what quality statements are assessed against, and what continuous inspection readiness means in practice.
· Comprehensive knowledge of the Health and Social Care Act 2008 and CQC Fundamental Standards.
· Knowledge of safeguarding adults' legislation and local procedures.
· Knowledge of the Mental Capacity Act 2005 and how it applies in domiciliary and community care
· Working knowledge of Working Time Regulations and how this practically applies to care rotas and on-call arrangements.
· Understanding of contractual compliance in a multi-contract or multi-funder care environment, and the implications of changes to service scope or volume.
Experience
· Proven experience as a Registered Manager (or equivalent senior care management role) in a CQC-regulated domiciliary or community care service.
· Experience of being hands-on in a care management role, understanding when direct operational involvement is needed.
· Experience of managing safeguarding, making referrals, managing investigations, recording outcomes, and learning from them.
· Experience of directly supervising and developing a care team including coordinators, senior carers, and care support workers.
· Experience of managing quality across a regulated service, completing audits, spot checks, care plan reviews and complaint handling.
· Experience of CQC compliance and notifications, including operating under the Single Assessment Framework.
· Experience of managing across multiple service lines or contracts simultaneously, ensuring compliance with each commissioner or funder’s specific requirements.
Skills & Abilities
· Able to assess service performance, recognise what is working well, identify challenges and confidently communicate these in a clear and constructive way.
· Willingness and flexibility to be hands-on when required, and confident enough to step back appropriately as the service develops.
· Excellent written communication skills, being able to write clearly, accurately, and professionally for a variety of audiences (CQC, commissioners and families).
· Excellent verbal communication skills, being able to speak in a clear, honest, and approachable way with care workers, service users, families, CQC inspectors and senior colleagues.
· Strong decision-making skills when under pressure, including in safeguarding, serious incidents and out-of-hours situations.
· Competent in care management systems — including rostering, ECM, and digital care planning.
Personal Qualities
· Shows the self-awareness, honesty and professional courage to recognise what is working, what is not, and what needs to change.
· Demonstrates resilience and calm judgement, remaining focused and clear when faced with challenging or complex situations or organisational difficulties.
· A caring and compassionate leader with a genuine commitment to making a positive difference to the people we support.
· Accountable and takes ownership of outcomes.
· Adaptable and confident working at different levels, recognising when to move between strategic thinking to operational problem-solving.
· Collaborative and approachable, with the ability to build positive working relationships and work effectively with people at all levels of the organisation.
· Curious and improvement-focused, with a willingness to ask questions, explore new approaches and learn from experience.
Our aim is to support carers and those they care for by providing a high quality and individually tailored care support service.



The client requests no contact from agencies or media sales.
Lead income growth for Wythall Animal Sanctuary and help shape its future as a thriving, community-focused animal welfare campus.
Location: Wythall, Worcestershire (Hybrid / at least 3 days per week onsite. Open to part-time over 0.6 FTE considered for the right candidate).
Applications close: 9 a.m. Monday 17th August 2026
About Wythall Animal Sanctuary
Since 1968, Wythall Animal Sanctuary has provided safety, care and second chances to animals in need.
We are an independent, non-destruct animal sanctuary with a proud history, a strong local reputation and a deeply committed community of employees, volunteers, supporters and donors. From our multi-acre site near Solihull, we rescue, rehabilitate and rehome and provide sanctuary to dogs, cats, rabbits and ponies.
We provide lifelong care to animals who cannot be rehomed and operate boarding kennels that generate important commercial income.
About the role
As Head of Income Generation at Wythall Animal Sanctuary, you will lead the development and delivery of a bold, sustainable fundraising and income strategy that supports the charity’s ambitious 10-year transformation into a modern, multi-species Community Campus.
Working closely with the CEO, you will diversify and grow income across individual giving, legacies, community fundraising, grants, corporate partnerships and commercial opportunities, while strengthening supporter relationships, improving digital engagement and embedding data-led decision-making. This is a strategic and hands-on role for someone who can turn ambition into practical plans, build long-term income resilience and help protect the Sanctuary’s trusted community identity as it enters an exciting new chapter.
Who we are looking for
We are looking for an experienced income generation or fundraising leader with a strong track record of growing sustainable income and developing multi-stream fundraising strategies. You will bring strategic thinking, commercial awareness and a hands-on approach, with the ability to turn plans into measurable results across areas such as individual giving, corporate partnerships, trusts and foundations, community fundraising and legacy giving.
An excellent relationship-builder and confident communicator, you will be comfortable using data and insight to improve performance, working in evolving environments with limited resources, and balancing innovation with respect for Wythall Animal Sanctuary’s heritage, values and trusted community relationships.
Please click on the link to be redirected to the Peridot Partners website, where you will find full details of the role and how to apply.
Applications for this role close at 9 a.m. Monday 17th August 2026.
Development & Fundraising Manager
Location: Hampshire (with travel across the region)
Salary: £45,000–£50,000 per annum
Contract: Permanent, Full-time (37.5 hours per week)
An exciting opportunity has arisen for an experienced fundraising professional to join a large faith-based organisation in a newly created leadership role. Working across a network of local communities, you will help build long-term financial sustainability by strengthening stewardship, growing fundraising income and supporting local fundraising initiatives.
The role
Reporting to the Chief Operating Officer, you will lead fundraising activity across the organisation, working closely with senior leaders, community representatives and volunteers.
You'll develop stewardship campaigns, increase regular giving and Gift Aid, expand digital and contactless giving, secure grant funding and promote legacy giving. You'll also provide fundraising advice, training and strategic support to help local communities achieve their fundraising ambitions.
Key responsibilities
About you
You will be an experienced fundraiser with a strong track record of generating income through grants, campaigns and donor engagement.
You'll be confident building relationships with a wide range of stakeholders and able to combine strategic thinking with hands-on delivery.
You will have:
Experience within a faith-based, heritage or community organisation would be advantageous, along with an appreciation of working within a values-led organisation.
How to apply
For a full candidate pack and further information, please contact:
Faye Marshall
| 020 7820 7303
Closing date: Applications will be reviewed on a rolling basis
Harris Hill is a certified B Corp™ and a leading charity recruitment agency. We welcome applications from all sections of the community, regardless of age, disability, gender, race, religion, sexuality or other protected characteristics.