18 Support co ordinator jobs
As our Associate Director of Children’s Services, you have a key role to play in the leadership, operational management, and strategic direction of Chestnut Tree House. We are looking for an individual who shares our passion for excellence, innovation and continuous improvement. Whether through clinical leadership, service development, strengthening quality standards or supporting our workforce, this role offers a unique opportunity to make a significant contribution to our future.
At the heart of everything we do is a commitment to kindness, respect, integrity and collaboration. We want every colleague to feel valued, supported and empowered to reach their full potential while delivering the very best outcomes for those in our care.
As a leader within Southern Hospice Group, you will:
- Lead the planning, performance and delivery of Children’s services, holding accountability for quality, patient outcomes, financial control, income and contract compliance.
- Build and sustain strong partnerships with commissioners and system partners, developing and negotiating proposals that expand service reach and impact.
- Lead service improvement and innovation and share learning across the organisation.
- Provide visible, values-led people leadership, creating a culture of accountability, collaboration and continuous improvement across all teams.
You'll be
- Passionate advocate for babies, children and young people
- Child and family centred
- Significant experience in children's palliative/end of life care or children with complex care needs
- Compassionate but accountable leader
- Strategic but operationally grounded
- Professional curiosity, always seeing ways to innovate and improve
- Track record of effective performance management across quality, workforce, operations and finance
- Effective communicator, able to influence and build strong teams
- Experience of leading and supporting teams through change
- Builds effective relationships with key stakeholders across the group and externally
- Confidence in financial leadership, including budget management, income generation and commercial decision making.
- Proven ability to influence and partner with commissioners and system stakeholders
- Highly developed people leadership skills, with the ability to engage, motivate and develop the workforce and build strong teams.
The client requests no contact from agencies or media sales.
Thank you!
Reports to: Chief Executive Officer
Contract Type: 21 hours per week. Initial 12-month fixed term contract with the potential for extension and/or a permanent position at the end of the term.
Salary: £27,00 - £30,000 per annum dependent on relevant experience (£45,00 - £50,000 FTE)
Base: Remote/Hybrid
About us
Do you want to make a difference in the lives of others? Do you want to work with like-minded professionals in a great team?
Rees seeks to support those who have, at some stage in their lives, been in foster care or residential care, including those with custodial experience. The charity understands the importance of having a lifelong support network. Our aim is to help care experienced people thrive in all aspects of their lives at any age. We seek to listen; and offer help and advice about any aspect they may have.
Rees delivers its services and products to public and voluntary sector commissioners, businesses, other agencies, and professionals.
Role Purpose
The Head of Commercial Income is a senior leadership role and a member of the Senior Leadership Team, reporting directly to the Chief Executive Officer.
The postholder will lead the Charity's commercial income function, with responsibility for growing sustainable income through commissioned and commercial services, training, Ask Jan membership and other opportunities.
This is a strategic, commercially focused and hands-on role. The postholder will be a visible face of the Charity, building strong relationships with local authorities, commissioners, public sector organisations, businesses and other partners. They will identify opportunities, understand customer and commissioner needs, develop compelling propositions and secure sustainable business.
A particular focus will be growing the Charity's position within the statutory sector. The postholder will develop a strong understanding of local authority priorities, commissioning, procurement and purchasing processes and use this insight to anticipate emerging needs and create opportunities for the Charity to provide innovative and valuable solutions.
The postholder will lead and develop the Commercial Income function, with the Business Development Manager and Training & Commercial Services Co-ordinator reporting directly to them. They will set direction, priorities and targets while maintaining an active role in developing relationships, identifying opportunities, progressing bids and supporting commercial negotiations.
Working across the Charity, the postholder will ensure commercial opportunities are translated into high-quality, financially sustainable services that deliver positive outcomes for care experienced people.
Key Responsibilities
Leadership
- Provide strategic and commercial leadership for the Charity's commissioned and commercial services, training portfolio and Ask Jan membership offer.
- Lead and develop the Commercial Income function, line managing the Business Development Manager and Training & Commercial Services Co-ordinator.
- Set clear commercial priorities, targets and performance expectations and ensure the team has a strong focus on growth and results.
- As a member of the Senior Leadership Team, contribute to the leadership, planning and future development of the Charity.
- Develop a proactive, creative and customer-focused commercial culture across the function.
- Work collaboratively with the Head of Income and Development, Head of Service Delivery and wider Leadership Team to maximise income and impact.
- Balance strategic leadership with direct involvement in key commercial relationships, opportunities and negotiations.
Strategic Partnerships and Business Development
· Provide strategic leadership to the Charity's relationships with local authorities, commissioners and key partners, building senior-level relationships and positioning the Charity as a trusted partner.
· Oversee the commercial services pipeline, providing direction and support to the Business Development Manager to identify, prioritise and progress opportunities for growth.
· Develop approaches to securing new commissioned and commercial opportunities, working with Service Development and Service Delivery colleagues to shape services in response to market and beneficiary needs.
· Provide senior leadership and input on key bids, tenders and commissioned service proposals.
· Represent the Charity at strategic commissioning forums, partnership meetings and senior stakeholder events, promoting its expertise, services and impact.
· Monitor developments in commissioning, procurement, public policy and relevant markets, using this insight to identify emerging opportunities and potential challenges.
Commissioned and Commercial Services
- Provide overall strategic oversight of the Charity's commissioned and commercial services portfolio, ensuring services meet contractual obligations, quality standards, agreed outcomes and financial targets.
- Work with operational and service development colleagues to ensure services respond effectively to commissioner and customer needs.
- Identify opportunities to develop, improve and expand existing services and create new commercial offers.
- Ensure commercial propositions are viable, deliverable, competitive and aligned with the Charity's mission.
- Monitor market, commissioning and policy developments and identify their implications for the Charity's services and commercial opportunities.
Training and Ask Jan
- Provide strategic leadership for the continued growth and development of the Charity's training offer and Ask Jan membership service.
- Ensure training and membership propositions remain relevant, innovative and responsive to customer and sector needs.
- Identify opportunities to develop new training, membership and other commercial products and services.
- Work with colleagues to ensure these offers are effectively positioned, developed and brought to market.
Financial and Operational Management
- Provide strategic oversight of the financial performance and sustainability of the commercial income portfolio.
- Set and monitor income, growth and performance targets and report progress to the CEO and Senior Leadership Team.
- Oversee the commercial pipeline, income forecasting, contract performance and retention.
- Ensure commercial services are delivered within agreed budgets and provide value for money.
- Identify opportunities to improve efficiency, pricing, sustainability and long-term income.
- Ensure appropriate monitoring, reporting and evaluation arrangements are in place for commercial activity.
- Ensure commercial activities comply with contractual, legal, regulatory and organisational requirements.
General
- Work collaboratively across all departments to maximise impact for care experienced people.
- Maintain an awareness of developments in local government, commissioning, procurement, children's services, social care and the wider charity sector.
- Promote the Charity's expertise, services and impact and protect its reputation through high-quality commercial relationships.
- Ensure the Charity's commercial activity remains consistent with its values, purpose and commitment to care experienced people.
- Contribute to organisational planning, continuous improvement and long-term sustainability.
- Undertake any other duties commensurate with the level and responsibilities of the role.
Essential
- Significant experience of leading and growing commercial income, commissioned services, business development, sales or other income-generating activity.
- Proven track record of securing new business, growing existing contracts and generating sustainable income.
- Experience of building strong relationships with local authorities, commissioners, public sector organisations and other senior stakeholders.
- Experience of leading or overseeing successful tenders, procurements, bids or commissioned service proposals.
- Understanding of public sector commissioning, procurement and purchasing processes, ideally with experience of local authorities and the statutory sector.
- Experience of identifying customer or commissioner needs and developing services, products or propositions in response.
- Strong commercial and business development approach, with the ability to build relationships, influence decision-makers, negotiate and secure business.
- Experience of managing and developing staff within a commercial, business development, sales or income-generation function.
- Strong commercial, financial and strategic awareness.
- Ability to combine strategic leadership with an active role in business development and income generation.
- Creative, proactive and opportunity-focused, with excellent communication, influencing and relationship-building skills.
- Commitment to the values and mission of the Rees Foundation.
Desirable
- Experience of working with local authority children's services, social care, leaving care, corporate parenting or related statutory services.
- Knowledge of the care experienced and/or social care sectors.
- Experience of developing and selling services to local authorities or other public sector organisations.
- Experience of managing training, membership or subscription-based services.
- Knowledge of safeguarding, GDPR, charity governance and relevant regulatory requirements.
Application Process
The closing date for this position is Friday 18th September 2026 at 5pm. Please note that we reserve the right to close applications before the advertised closing date or extend the application window at our discretion.
We encourage applicants from all backgrounds and welcome applications from those who are care leavers.
Registered Charity
21 - 50
Our aim is to help care leavers thrive. Our projects are available to anyone over 16 who has been in foster care or residential care as a child.
The client requests no contact from agencies or media sales.
Thank you!
Harris Hill are delighted to be partnering with Action for Pulmonary Fibrosis (APF), the UK’s leading patient charity for people affected by pulmonary fibrosis, to recruit a Senior Information and Education Manager.
Salary: £40,000 - £45,000
Location: Hybrid role, with attendance at the charity’s Peterborough office for team meetings, collaboration and other key activities, typically on a quarterly basis, alongside travel to meetings, events and partner sites as required
This is an exciting opportunity for an experienced health information, content or patient education professional to lead APF’s information and education work, ensuring people affected by pulmonary fibrosis can access clear, accurate, trusted and accessible information when they need it most.
Key responsibilities
- Lead APF’s patient information and education work, setting the strategic direction and developing a clear information and education roadmap.
- Lead the development, review and improvement of patient information across digital, print and other accessible formats.
- Undertake a full review of APF’s website patient information, improving content, structure, accessibility and user journeys.
- Identify content gaps and develop new resources based on audience needs, insight and emerging health information trends.
- Ensure information is clear, accurate, evidence-based, clinically reviewed, accessible and written in plain English.
- Strengthen APF’s processes for content creation, review, approval, publication, updating and retirement.
- Lead improvements to APF’s information distribution and resource ordering processes, balancing accessibility, cost and sustainability.
- Provide strategic oversight of APF’s education programme, supporting the Education and Events Co-ordinator to deliver high-quality sessions and events.
- Oversee education-related events, webinars and APF’s presence at relevant external conferences.
- Manage relationships with freelancers, suppliers and external partners, ensuring high-quality and cost-effective delivery.
- Develop effective evaluation and impact measurement, using feedback, analytics and insight to improve information and education activity.
- Act as an internal adviser on patient information quality, health literacy, accessibility and user-centred content.
- Manage the information and education budget and support funding proposals and business cases where required.
We are looking for:
- Experience drafting, editing or overseeing patient information or health content.
- Experience developing or contributing to information, education or content strategy.
- Experience managing content lifecycles and working with clinicians, expert reviewers or evidence-based content.
- Experience using feedback, analytics, insight or evaluation to improve content and user experience.
- Strong project and programme management skills, with the ability to manage competing priorities and deadlines.
- Experience supporting or managing staff, including setting priorities and reviewing progress.
- Experience managing external suppliers, freelancers or agencies.
- An understanding of health information standards, including accessibility, health literacy, plain English and clinical review.
- An understanding of health misinformation and the importance of accurate, evidence-based communication.
- Strong relationship-building skills and the ability to work with clinicians, people with lived experience, colleagues and external partners.
- Good digital confidence and an understanding of how people find and use health information online.
If you are an experienced health information or patient education professional looking for a role with genuine purpose and impact, we would love to hear from you.
For more information, please submit your CV.
Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
