Support service manager jobs in Cardiff

We are seeking a dynamic and highly motivated individual with excellent administration skills who will be the first point of contact for Chair, Trustees, CEO and Senior Management Team. 

This role will work closely with the CEO to develop and maintain effective administrative procedures that ensure excellent communications, support organisational governance and contribute to the successful development of the organisation 

You will ideally have experience of working within the charity sector and a strong awareness of Governance activities. 

You will forge and maintain strong working relationships across the team, membership, and stakeholders. 

You will be central in supporting HLP’s administrative function and will help to progress continued growth. 

You will have experience of working within a fast-paced and proactive team and enjoy engaging with a wide range of stakeholders. 

The role is predominantly home-based with some travel to meetings and events.  

We offer attractive staff benefits including 25 days’ annual leave (pro rata to 15 hours per week), a company pension scheme, free life assurance and an employee assistance programme.  HLP is committed to equality of opportunity. 

Job Title: Estate Officer, West

Duration: Permanent

Hours: 36 hours per week

Salary: £31,024 per annum, plus pension and benefits

Location: Homebased within the South West of England

 Overall job purpose

The Estate Officer will ensure the delivery of the regional maintenance programme, comprising routine, periodic, planned and urgent works, and the delivery of time limited maintenance consultancy and estate management projects. Working alongside the Conservation Projects Manager, the post holder will ensure regional estate compliance with CCT policies.

The post holder will be the main contact for all maintenance related matters and will maintain the property management records for the estate, develop volunteer projects and training on maintenance reporting and conservation cleaning and will assist with fundraising.

We have recently published our TRUST values, which outline the behaviours and expectations that act as our foundations at CCT. We have attached the pack, outlining each value, which we will also be using as part of our shortlisting and interview process to find the right candidates that align with our values.

If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.

The closing date for receipt of applications is 8am on Monday 27th April 2026.

The interviews will take place in Bristol on Friday 8th May 2026. Please note that the interview date and location have been specifically chosen according to the availability of the panel.

Please note: As part of our recruitment process, we undertake candidate psychometric testing, you will receive an email following your application submission asking you to complete a series of activities.

All successful applicants will be subject to a basic DBS, credit check, references and right to work checks.

We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.

As our Operations Co-ordinator, you will play an important role in keeping Birthrights running smoothly. Working closely with the Operations Manager and wider team, you will support a range of administrative, HR and finance processes that enable our work to protect and advance human rights in maternity care across the UK.

We are looking for someone who is highly organised, proactive and detail-oriented, with strong communication skills and the ability to manage multiple priorities. Experience supporting administration, HR processes or finance tasks is desirable.

A commitment to human rights, equity and anti-oppressive practice is important, as is the ability to work collaboratively in a small, mission-driven organisation.

Download the full job pack below for more details, including the job description, person specification and how to apply.

Apply for our Operations Co-ordinator role by: 12pm (noon) on 6th April.

Are you an experienced Project Manager with proven experience in property or estates project management? Have you successfully delivered large-scale installations or fit-out projects?

We’re excited to be recruiting a Property Project Manager to help lead one of the most impactful installation programmes in our Retail division. This fixed‑term role will take a central position in delivering the rollout of vital medical equipment (defibs) across our 670+ BHF retail locations, a project that will directly strengthen the safety and resilience of our shops, customers, volunteers and colleagues.

You’ll combine hands‑on project delivery with strategic oversight, working closely with teams across Retail, Estates and Property, as well as our external partners. Your leadership will ensure installations are delivered smoothly on time and within budget, while keeping disruption to retail operations to a minimum.

This is a fantastic opportunity to contribute to a high‑profile programme that supports our mission and makes a meaningful difference across our estate.

You’ll deliver a full range of Project Manager services including:

• Managing end-to-end delivery of installations projects, from planning to completion.
• Developing and controlling project budgets, ensuring cost-effective delivery.
• Collaborating with internal teams (Retail, Estates, Facilities, Finance) and external contractors, consultants, and suppliers.
• Ensuring all works comply with health and safety legislation, building regulations, and BHF policies.
• Identifying and mitigating project risks, resolving issues promptly.
• Providing regular progress reports to senior leadership, including KPIs and strategic alignment.
• Overseeing project documentation and ensuring compliance with all regulatory requirements.

About you

We are looking for someone with proven experience in property or estates project management, ideally in a multi-site environment, such as retail. You'll have a demonstrable track record of delivering large-scale installation, fit-out or similar programmes, from planning to completion.

To be successful in this role, you'll have:

• Excellent organisational, communication, and negotiation skills.
• A qualification or relevant experience in Project Management, Construction, Surveying or related field, with membership of a relevant professional body (e.g. RICS) being desirable.
• Strong stakeholder management and relationship-building abilities.
• Proficiency in project management tools and software (e.g. MS Project, Asana).
• Ability to manage multiple projects simultaneously in a fast-paced environment.
• Strong understanding of building regulations, lease management, and health & safety compliance.
• Experience delivering large-scale installations or fit-out projects. 
• Experience managing budgets and working with multiple stakeholders.

​

Working arrangements

Please note this is a 10 month fixed-term contract. This role will be home based and there will be some travel to our sites and office locations for meetings as needed.

Belonging at BHF 

We are committed to fostering a workplace where everyone feels valued and supported. Embracing different perspectives and backgrounds strengthens our organisation and empowers us to make a real difference together. 

To hear from our people, check out Belonging at BHF.

Interview process

There will be a two stage interview process, via MS Teams shortly after the closing date.  
 

Supporter Experience Manager

Permanent, Full Time. Hybrid working (You will be required to attend the office for a minimum of 2 days per week with the option to work remotely for the remaining 3 days.)

Location: This role can be based in Cardiff, Edinburgh, London, or Warrington

Salary: £48,576 for Cardiff, Edinburgh, or Warrington. £53,549 for London (inclusive of London allowance)

If we receive a high volume of applications, we reserve the right to close the advert before the scheduled closing date. Therefore, we encourage interested applicants to apply at their earliest convenience. 

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we’re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues.

About the role

At Christian Aid, we believe lasting change happens when people work together for justice. Our supporters are at the heart of that change and we’re now looking for a Supporter Experience Manager to shape how thousands of people connect with our mission.

This is a unique opportunity to design and deliver Christian Aid’s first unified supporter journey framework, creating seamless, inspiring experiences that drive engagement, giving, and long-term loyalty.

Reporting to the Head of Public Fundraising, but working across the wider department and beyond, this role will:

• Lead our first Supporter Experience Strategy, uniting teams across the organisation.
• Map, refine, and innovate supporter journeys, identifying opportunities for deeper connection.
• Harness data and supporter insights to drive evidence-based decisions.
• Foster innovation, testing new technologies and approaches to enhance engagement.
• Train and equip teams to deliver consistently excellent supporter experiences.

About you

In addition to a passion for Supporter Experience, some of the essential skills and experience we’re looking for are:

• Significant experience in a supporter experience role or delivering journey strategy.
• A track record creating and delivering multichannel communications.
• Strong data and analytical skills to refine approaches and measure success.
• Excellent collaboration, influencing, and project management abilities.

Experience with CRM systems, matrix management, KPI measurement or leading change initiatives is desirable, but most importantly, you’ll have a supporter-first mindset and the drive to inspire meaningful connections. You’ll also be committed to Christian Aid’s vision to see a world where everyone can live a full life free from poverty and injustice.

Further information

At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.

We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams.

We have a strong Christian ethos, and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity. 

All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this. 

Location: Flexible / Homeworking

Salary: Grade 5 - £37,739 per annum 

Hours: Full time – 35 hours per week 

Contract: Three years fixed term until end of March 2029

Closing date: Monday 6th April 2026 at 11:30pm 

Do you have experience of developing and delivering tailored learning pathways and experience working with people facing multiple disadvantage or those that support them? If so, and you are looking for an exciting new career opportunity, then join Shelter as Learning Pathway Manager and you could soon be making a real difference to people affected by the housing emergency. 

About the role

You will deliver activities to support the MHCLG’s National Workforce Programme, by supporting housing and homelessness teams in both the public and voluntary sector to develop knowledge and skills Learning Pathways. Some Pathways will be specific to a role and others will be focussed on developing organisational knowledge, but all will support the development of professional skills and knowledge for those working with people experiencing housing and homelessness problems in England, to improve outcomes. You will also design, coordinate, and deliver a range of conferences and good practice events to promote learning and innovation across the sector.

About you 

You have proven experience in developing and managing tailored learning pathways and training programmes, including for housing and homelessness law and wider skills development, along with strong experience of working with people with multiple disadvantage and/or those who support them. You are able to develop and maintain partnerships across agencies to ensure the best client support and contribute to multiple agency projects, collaborating and sharing knowledge. Ideally, you are experienced in the homelessness sector or a related field, as well as having excellent skills in communication, IT and digital systems. 

Benefits  

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. 

About the team

The role will be part of Shelter’s Services for Professionals team, who deliver a varied and interesting range of services such as training in housing and homelessness prevention, specialist debt casework, housing law advice, as well as bespoke projects to support frontline staff. All our services have the ultimate aim of achieving positive outcome for people with housing and homelessness problems. 

 About Shelter 

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency. 

We exist to defend the right to a safe home. Because home is everything. 

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. 

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. 

Safeguarding Statement 

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing, and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Role Overview

The Operations Manager is responsible for overseeing and delivering the day-to-day operations of the Schools Consent Project across England and Wales. In particular, this involves booking and coordinating the delivery of workshops across all educational settings; acting as the first point of contact for legal queries, feedback and safeguarding issues from volunteers and service users; and fostering strong relationships with our schools and partner firms.

Key Responsibilities

Operations and Programme Delivery

• Manage and coordinate the booking of workshops with schools and partner organisations.
• Oversee the scheduling and delivery of workshops, liaising with schools, volunteer lawyers, and internal stakeholders.
• Ensure high standards of programme delivery and participant experience.
• Maintain accurate operational records and systems.

Volunteer Management and Training

• Help organise induction, training, and ongoing development sessions.
• Manage DBS checks and compliance with safeguarding requirements.
• Act as a primary point of contact for volunteers.

Monitoring, Evaluation, and Reporting

• Collect, analyse, and manage feedback and monitoring data from workshops.
• Prepare reports and summaries for internal use, funders, and trustees.
• Use data to support continuous improvement of programmes.

Safeguarding, Complaints, and Risk Management

• Act as the first point of contact for safeguarding disclosures, complaints, and concerns.
• Follow organisational safeguarding and complaints procedures.
• Escalate serious matters appropriately to the Director and relevant authorities.
• Maintain accurate and confidential records.

Outreach, Partnerships, and Growth

• Develop and maintain relationships with schools, and other educational providers.
• Support the Director and Founder in developing and implementing the UK growth strategy, informed by schools/volunteers’ feedback and booking data.

Person Specification

Essential

• Proven experience in operations management, project management, or programme delivery.
• Excellent organisational and communication skills.
• High level of IT literacy, including confidence with digital systems and remote working tools.
• Familiarity with MS365 and Salesforce as our main operations platforms.
• Experience with Xero and basic financial administration.
• Ability to work independently and collaboratively within a remote and distributed team.
• High standards of professionalism, integrity, and confidentiality.
• Strong personal commitment to gender equality, youth empowerment, and reducing sexual violence.

Desirable

• Legally qualified
• Experience working with schools, colleges, or educational institutions.
• Experience working with pro bono departments in law firms.
• Experience in the charity or non-profit sector.
• Knowledge of safeguarding and child protection frameworks.

Marketing & Communications Manager - Churchmarketplace (CMP)

Salary: £32,000-£35,000 (depending on experience)
Location: Fully Remote, with a quarterly team day at a UK location (option to work from a local Diocesan office)
Hours: Full-time
Contract: Permanent
Interview: 16th April 2026 (Online)
                   and 22nd April for final stage (in person/in Derby)

Are you an experienced, strategic and hands-on marketing professional looking for a role where you can shape communications for a mission-driven organisation?

We're recruiting on behalf of Churchmarketplace (CMP) - the Catholic Church's national procurement platform, supporting over 2,100 schools, 2,600 parishes, dioceses and charities across England, Wales and Scotland. This is a truly exciting opportunity to take ownership of the marketing and communications function at a pivotal moment in CMP's growth.
 

About the Role

As the new Marketing & Communications Manager, you'll lead on strategy, delivery and continuous improvement across all marketing activity. You'll engage several influential audiences, including schools, dioceses, parishes and suppliers and help position CMP and its parent organisation, Inter-Diocesan Fuel Management (IFM), as trusted, values-led partners to the Catholic community.

With a new CRM system being rolled out and a new website launching next academic year, you'll play a central role in CMP's digital evolution, helping modernise communications, strengthen engagement and deliver measurable impact.

This is an ideal role for someone who enjoys balancing strategic thinking with hands-on delivery and who wants their work to make a visible, meaningful difference.
 

Why Join CMP?

• You'll be joining a small, passionate and mission-focused team of 4, working to deliver best value, sustainability and ethical purchasing in alignment with Catholic social teaching.
• You'll have the freedom to innovate, the support to grow, and the chance to make a meaningful contribution to thousands of Catholic organisations across the UK.
• You will benefit from being home-based, working flexibility within a friendly, supportive and nurturing working culture.

What You'll Be Doing

• Leading targeted, multi-channel marketing campaigns across email, social media, website and events
• Strengthening engagement and retention across CMP's member schools, parishes, dioceses and suppliers
• Managing CMP's digital presence - including CRM optimisation, website development and platform alignment
• Creating and scheduling high-quality content across multiple channels (via Buffer), including CMP and IFM platforms.
• Overseeing newsletters, website updates, social media, and campaign materials with a consistent tone of voice
• Building strong relationships with suppliers, diocesan communications teams and the Catholic Education Service
• Tracking, analysing and reporting on campaign performance, engagement and ROI to inform senior-level decisions.
• Managing multiple projects and deadlines while maintaining accurate marketing data and high-quality output

We're Looking for Someone Who Is:

• Understanding that although Manager by title, this is a stand-alone position, so an appetite to be hands on regarding day-day to delivery of the mar/coms function is essential.
• Experienced in marketing or communications, with experience in similar role and involvement in campaign planning and delivery.
• A strong writer and communicator, able to tailor tone for different audiences
• Skilled in using marketing tools such as Mailchimp, Canva and CRM systems, with the ability to produce both digital and print collateral
• Data-driven, with the ability to analyse performance and apply insights
• Exceptionally organised, proactive and able to manage competing priorities in a remote environment
• Collaborative and personable, with strong relationship-building skills across internal teams and external partners
• Sympathetic to the mission and ethos of the Catholic Church, however you don't need to be a practicing Catholic.
• Experience working within procurement environments, digital transformation projects, or the education/charity sectors would be an advantage.

At Charity People, we’re committed to equity, diversity and inclusion. We match organisations with brilliant candidates irrespective of background, because we believe diverse teams deliver the strongest outcomes.

Retail Management Roles
Location: Various roles across our Region – Gloucestershire, South Gloucester, Bristol, North Somerset and B&NES
Salary: £26,531 - £27,780 per annum FTE (varies by role)
Duration: Permanent

Hours available:

• Shop Manager (Nailsea): 32–40 hours per week, across 4-5 days
• Assistant Shop Manager (Nailsea): 24–40 hours per week, across 3–5 days
• Shop Manager (Worle): 32–40 hours per week, across 4-5 days
• Assistant Shop Manager (Worle): 16–32 hours per week, across 2–4 days

At Great Western Air Ambulance Charity, we’re going big on charity retail. We already have thirteen shops located throughout our region having opened 4 new shops in 2025 (Whiteladies Road (Bristol), Brockworth, Portishead and most recently Dursley). We plan to open up to eight shops a year over the next three years, giving our charity a physical presence in the heart of communities we have served since 2007.

The shops will sell a variety of goods, as well as being a hub for our charity activity locally. Our shops need to perform well financially to help fund our lifesaving service, but we also want them to be a place where everyone feels welcome, the local community can learn life-saving skills and former patients or supporters can pop in for a chat.

We are looking for Retail Management teams that can make this happen, comprising of Shop Managers & Assistant Managers, to lead this exciting expansion and help ensure our newest shops reach the highest standards.

So, if you want to be part of something exciting that will truly make a difference to the lives of people around you, are a great all-rounder, knowledgeable about retail and passionate about people, we would love to hear from you!

Applications will close when sufficient high-quality applications are received.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. (You may need to scroll down).

We actively encourage applications from candidates from a range of backgrounds and experiences as part of our keen commitment to equality, diversity and inclusion. GWAAC puts people first and upholds a culture of safeguarding.

Please Note: All retail staff are required to undertake a Basic DBS check due to their contact with vulnerable people and the public. Further information can be accessed in our Ex-Offenders Policy which is accessible on our website.

No agencies please.

The role

We’re looking for a dynamic and commercially minded Corporate Partnerships Manager to play a role in growing Cruse’s corporate partnerships portfolio. Working within the Income Generation and Communications Department — and embedded in our Partnerships Team — you will lead the development, management and growth of impactful, long-term corporate relationships that help Cruse support more bereaved people every year.

In this role, you will spearhead the recruitment of new corporate partners while maximising the value and reach of existing partnerships. You’ll create compelling partnership propositions, negotiate mutually beneficial agreements, and provide exceptional stewardship that ensures every partner feels valued, inspired and fully connected to our mission.

How to apply

Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages. 

Please note that your application may not be considered if you do not submit a CV and supporting statement.

The closing date for applications is 6th April 2026 with interviews taking place on a rolling basis.

We reserve the right to close the advert early, as interviews will be held as suitable candidates apply.

Please be advised that if you do not hear from us by 10th April 2026, unfortunately on this occasion you have not been shortlisted.

Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online: 

· Applicants in England and Wales: DBS Code of Practice

· Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.   

Wolfram Syndrome UK (WSUK)

WSUK is a small national charity based in West Sussex that supports children, young people and adults affected by Wolfram Syndrome (WS) and their parents/wider families. WS is an ultra-rare genetic disorder which causes a complex range of symptoms, including diabetes mellitus, vision problems, renal problems, deafness, and neurological problems. WSUK provides current, accurate and family-friendly information, raises awareness of WS among health professionals and the public, and helps to fund WS research. For further information visit the Wolfram Syndrome UK website 

WSUK Adult Support Co-ordinator Role

WSUK is seeking a part-time adult support co-ordinator (2.5 days per week, working over 4-5 days, 0.5 FTE, £14.1k-£15.6k per annum), based in the Midlands area. This home-based role will provide support to WS affected adults and their families to help improve the quality of their lives. Through liaising with professionals (including the WS expert clinical team at Queen Elizabeth Hospital (QEH), Birmingham), external or advocacy organisations, this role will help facilitate access to the services to which WS affected adults and their families are entitled. The adult support co-ordinator will help adults and their families to increase their confidence and independence in living with their condition. This role will also act as an important point of contact for WS affected adults, providing advice and support in confidence.

Skills and experience

Applicants should have several years’ experience in a similar position, working with people affected by sensory loss, long-term medical / genetic condition, or disability. Applicants should also have a strong desire to help improve the lives of adults living with a long-term condition or disability and be confident in talking with people with a range of abilities and diverse cultural backgrounds.

Applicants should have experience in working effectively as part of a remote team, be confident in working independently and in managing conflicting priorities.

Some limited UK travel will be required (particularly to meet WS affected adults during their WS clinic visit at QEH, Birmingham (6 clinics per year) and the annual WS conference. An enhanced DBS check will be required.

Role Summary

The Outreach Manager is responsible for driving the expansion of the Schools Consent Project’s reach, engagement, and impact across London and the South East. Acting as the organisation’s lead “sales” and business development professional, you will contribute to and manage our strong pipeline of partner schools and organisations, convert leads into confirmed bookings, and maximise long-term engagement. 

You will own the end-to-end outreach and partnership journey: from prospecting and lead generation, through relationship development and negotiation, to repeat engagement and retention.

Key Responsibilities

Business Development & Lead Generation

• Develop and execute a proactive outreach and growth strategy to increase workshop bookings.
• Develop and maintain relationships with existing schools; ensure SCP’s workshop content remains responsive and reactive to the emerging concerns of young people when it comes to sex, consent and the online world.
• Generate leads through cold outreach, referrals, events, and campaigns.
• Contribute to and maintain a pipeline of new schools and educational settings.
• Reinvigorate historic relationships with schools.

Account Management

• Convert enquiries and prospects into confirmed programme partners.
• Present the charity’s offer and impact to senior school leaders, safeguarding leads, and decision-makers.
• Manage key accounts and ensure high levels of partner satisfaction and retention.
• Promote additional workshops and programmes where appropriate (eg. teacher training; parent workshops).
• Track booking trends eg. seasonal vs. reactive bookings; develop a communication strategy around each ‘type’ of school, involving timely booking reminders.

Pipeline, Targets & Performance

• Manage outreach targets for bookings, partnerships, and regional coverage.
• Monitor conversion rates, pipeline value, and performance metrics.
• Produce regular forecasts and performance reports.
• Use data and insight to refine sales strategies and improve outcomes.

Marketing & Promotion

• Help develop compelling outreach materials and campaigns.
• Deliver presentations, webinars, and pitches to prospective educational partners.
• Represent the organisation at conferences, networks, and sector events.
• Help gather case studies, testimonials, and impact data to support outreach and fundraising.

Delivery Coordination

• Work closely with our Volunteer Manager and Operations Manager to match supply with demand.
• Ensure smooth handover from booking to delivery.
• Anticipate capacity constraints and manage partner expectations.

Team Leadership & Development

• Contribute to the development of outreach systems, processes, and tools.
• Share insights and learning across the organisation.
• Oversee team members currently managing school outreach.

Person Specification

Essential Criteria

• Proven experience in sales, business development, partnerships, or outreach roles.
• Experience working with schools, education providers, or youth services.
• Track record of meeting or exceeding targets.
• Excellent communication skills.
• Strong relationship management and account development experience.
• Highly organised, with strong CRM and data management skills.
• Ability to work autonomously and drive results.

Desirable Criteria

• Experience working in the charity, education, or public sectors.
• Knowledge of safeguarding and child protection frameworks.
• Understanding of social impact measurement.

Values and Approach

We are looking for someone who:

• Is committed to our mission and values.
• Demonstrates empathy, professionalism, and integrity.
• Works collaboratively and inclusively.
• Is proactive, adaptable, and solution-focused.

Safeguarding and Equality

The Schools Consent Project is committed to safeguarding and promoting the welfare of children and young people. All staff are expected to share this commitment.

We are an equal opportunities employer and welcome applications from candidates of all backgrounds.

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

About the role

The Critical Time Intervention (CTI) Worker will provide person centred assistance during the transition from custody to community integration. By following the Critical Time Intervention model the CTI Worker will collaborate with a range of services to enable the individual to access them and use a range of appropriate interventions to assist the individual to become more independent and connected.

We are bold with a culture of continuous improvement and there will be opportunities to contribute to ensure we are providing the best possible service. This also combines with an equitable approach to ensure that any systemic barriers are challenged and that the voices, experiences and stories of people navigating this transition are heard. The impact of this work will continue to build on the evidence that the CTI service ends homelessness.

About you

• Being person centred to build relationships, use assessments and develop goals and actions that are based on what is important for the individual.
• Working within the principles of the Critical Time Intervention model and understanding the challenges faced in the transition from custody to community integration.
• Building and maintaining good working relationships within HM Prison & Probation Service and other organisations to assist with receiving referrals, signposting, making external referrals and advocacy.
• Promote engagement with co-production opportunities within the service as well as actively seeking feedback on service delivery and improvement from the people accessing the service.
• Using reflective practice, caseload management meetings and personal development opportunities to deliver a quality service and work within the values of Crisis.
• Being able to identify and manage safeguarding concerns utilising a range of communication methods.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
• Pension scheme with an employer contribution of 8.5%.
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Wellbeing Leave to be used flexibly.
• And more! (Full list of benefits available on website).

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Wednesday 22 April 2026 at 23:59

Interview process: Competency-based interview followed by a service user panel interview

Interview date and location: Wednesday 6 May 2026 in-person at Crisis Skylight South Wales, 163 St Helens Road, Swansea, SA14DQ

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

At Rethink Mental Illness, we believe everyone should be able to live a fulfilling life, regardless of how severely mental illness affects them. Our services are growing — and so is our ambition. That’s why we’re looking for a passionate and skilled Business Development Manager to help us shape the future of our charity and the support we provide.

About the role

As our Business Development Manager, you’ll play a key role in sustaining and expanding the services that make a real difference to people severely affected by mental illness. You’ll bring teams together, write with clarity and purpose, and lead the end‑to‑end bid development process — ensuring we continue to deliver high‑quality, impactful support where it’s needed most.

You’ll champion collaboration, draw on the expertise of colleagues across the charity, and craft compelling, evidence‑based proposals that reflect who we are and what we stand for. From early development to final submission, you’ll help us win and retain contracts that directly improve lives.

What you’ll be doing

• Leading the end‑to‑end development of bids, retenders, and proposals in line with internal quality standards.
• Working collaboratively with teams across Rethink Mental Illness, building strong relationships and creating connected ways of working.
• Supporting and managing Bid Development Officers.
• Contributing to regional business development plans and helping shape sustainable, innovative service models.
• Writing high‑quality, insightful submissions that articulate our strengths, capabilities, and lived‑experience approach.
• Developing early-stage budget models and working with Finance and HR to finalise financials ahead of submission.
• Generating insight through data, evidence, and internal expertise to create winning proposals.
• Researching competitors and identifying what makes Rethink Mental Illness stand out.
• Supporting successful bids through structured handovers and mobilisation.
• Contributing to continuous improvement through feedback, learning, and maintaining our Bid Library.

What you’ll bring

Essential

• A strong track record of writing successful competitive bids or proposals.
• Excellent writing, critical thinking, and communication skills.
• The ability to interpret complex tender documents and understand commissioner expectations.
• Strong relationship-building skills and the ability to unite diverse teams.
• Knowledge of commissioning, current legislation, and best practice in mental health and social care.
• Experience constructing budgets and modelling service assumptions.
• Strong organisational and project‑management abilities, with flexibility to meet deadlines.
• Proficiency with Microsoft Office and excellent general IT skills.
• A values‑driven approach consistent with Rethink Mental Illness’ ethos.

Desirable

• Experience working within mental health, health, or social care sectors.
• Lived or professional experience related to mental health and wellbeing.

Why Rethink Mental Illness?

When you join us, you’re not just taking on a role — you’re becoming part of a movement.
A movement committed to improving the lives of people severely affected by mental illness through high‑quality services, innovation, and compassionate support.

You’ll be part of a collaborative, supportive team where your growth and wellbeing matter, and where your work has a clear, direct impact.