Supporter engagement manager jobs in London, greater london
Role overview
Shine supports a community of over 15,000 members living with spina bifida and/or hydrocephalus, including 10,000 adults (25+).
You will be delivering high-quality support and creating opportunities for adults living with spina bifida and/or hydrocephalus and their carers, supporting Shine members to lead healthy, independent, and fulfilling lives by improving condition management and fostering connections within the Shine community.
This role will focus on adults (25+), you will be primarily working within the Adult Services Team. However, there will be occasions when you will work across age groups to ensure the best outcomes for our members.
The role is home-based and ideally you will live within an hour commute of London, within Essex, Kent or Sussex as you will be attending clinics in London and the Southeast as required. There would be occasional travel required across wider areas and nationally including attendance at events, conferences and meetings at our head office in Peterborough.
The role is full time 35 hours per week, Monday - Friday with working core hours 9am-5pm with some flexibility to cover events evenings/weekends.
Key Responsibilities
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Deliver innovative support across your region to improve health, social, and emotional outcomes for members.
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Attend specialist clinics to engage with members and professionals.
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Provide information, advice, and guidance to our adult members and carers, including hard-to-reach communities.
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Support members to access benefits, services, and resources that promote financial stability, health, and independence.
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Refer members to Shine’s Health team, internal specialists, or external agencies as appropriate.
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Develop age-specific groups and peer support networks to reduce isolation and encourage social interaction.
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Recruit and support Shine volunteers.
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Contribute to regional and national events (face-to-face and virtual) based on member needs and interests.
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Represent Shine at conferences, provide information, raise awareness among professionals, external organisations, and the public through presentations and training.
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Promote Shine membership to individuals with relevant conditions.
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Maintain accurate records using Shine’s CRM (Salesforce database).
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Collaborate with colleagues across services, fundraising, marketing to identify opportunities for sustainability.
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Maintain an up-to-date directory of contacts and share relevant information internally.
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Undertake administrative tasks and other duties as required.
Other Core Requirements of Working for Shine
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Ability to travel across designated areas.
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Demonstrate flexibility and willingness to work outside core hours when required.
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Ability to work from home and manage lone working effectively.
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Self-motivated, with strong initiative and ability to work independently and as part of a dispersed team.
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Full Enhanced DBS check, UK Right to Work and satisfactory references required.
Benefits to working at Shine:
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Competitive salary: Review due April 2027
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Regular working hours, and no shift work (some very occasional weekends or evenings)
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3% pension contribution
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25 days annual leave plus bank holidays, with additional discretionary leave between Christmas and New Year
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Additional annual leave awarded for ‘long service’
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Opportunity to purchase additional annual leave
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Broadband allowance for home-based roles
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Life insurance after 12 months’ employment
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Access to our Employee Support Programmeand Mental Health First Aiders
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Support to learn and develop
Shine is a Disability Confident employer and will offer guaranteed interviews if a disabled applicant meets the minimum criteria for the job.
If you would like to discuss the role with our Deputy CEO, Gill Valentine, please contact to arrange a convenient time for a call.
To apply please submit your CV and supporting statement, which should outline your interest and explain how you meet the role criteria.
We understand that you may wish to use AI tools to help you with some aspects of your application but we do expect tailored applications which are personalised to your experiences and not generic applications which are completely AI generated. We encourage candidates to be transparent about AI usage in their applications.
Providing specialist advice and support for spina bifida and hydrocephalus



Join Rays of Sunshine at an exciting stage of growth and help create unforgettable supporter experiences that bring joy and hope to seriously ill children.
We’re looking for an organised, proactive and people-focused Public Fundraising Executive (Community & Challenge Events) to join our ambitious Fundraising team and help support, develop and grow our Challenge Events programme, alongside delivering Community Fundraising activity.
This is a brilliant opportunity for someone who loves working with people, enjoys making things happen and wants to see the direct impact of their work.
With an initial focus on our expanded London Marathon programme, you’ll help recruit, onboard and support runners and challenge event participants, ensuring they feel motivated, informed and part of Team Sunshine throughout their fundraising journey.
You’ll also support the development and delivery of our wider Challenge Events portfolio, helping us strengthen existing events, explore new opportunities and grow participation and income across a varied programme of third-party and supporter-led events. You’ll work closely with colleagues and supporters to ensure each event is well planned, well promoted and delivers a brilliant experience from sign-up through to event day and beyond.
Alongside this, you’ll support our wider Community Fundraising programme, building relationships with individuals, wish families, schools, groups and local organisations, and helping them make the most of their fundraising.
You’ll play a hands-on role in:
- supporting, developing and growing our Challenge Events programme
- delivering outstanding supporter care and stewardship
- recruiting and supporting challenge event participants
- helping plan and deliver the London Marathon and other events
- building strong relationships with community fundraisers
- coordinating communications, materials, volunteers and event activity
- monitoring fundraising progress and helping supporters achieve their goals
- keeping supporter, event and income records accurate and up to date
- identifying opportunities for supporters to stay involved with Rays of Sunshine
We’re looking for someone with experience in fundraising, events, supporter care, community engagement, customer service or another people-focused role.
You’ll be highly organised, confident communicating with a wide range of people and comfortable managing multiple priorities. Most importantly, you’ll genuinely care about giving supporters a fantastic experience and helping them feel connected to the difference their fundraising makes.
Experience in Community or Challenge Events fundraising, particularly the London Marathon or another large-scale event, would be an advantage.
Why join Rays of Sunshine?
Rays of Sunshine exists to brighten the lives of seriously ill children and young people across the UK through our Sunshine in Hospitals programme, life-changing wishes and Wish Community.
We’re also incredibly proud to have been recognised as one of The Sunday Times Best Places to Work 2026.
Our latest employee survey found:
- 100% of colleagues are proud to work for Rays of Sunshine
- 99% say they do something worthwhile through their role
- 96% overall employee engagement
- 98% would recommend Rays of Sunshine as a great place to work
You’ll be joining a supportive, positive and values-led team where kindness, connection, empowerment, integrity and joy are at the heart of everything we do.
We brighten the lives of seriously ill children across the UK by granting wishes and providing ongoing support in hospitals and within the community
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for an experienced and enthusiastic Events & Customer Experience Duty Manager to join our Events team at Enable!
The Events & Customer Service Duty Manager is responsible for leading the delivery of an exceptional customer experience across Enable's venues, ensuring the smooth and effective operational delivery of events and day-to-day activities. The role will champion customer service excellence, leading front-of-house operations and ensuring every visitor receives a professional, welcoming and consistently high-quality experience.
The role will lead front-of-house teams, coordinate operational activity, resolve customer issues and ensure that all customers, visitors, clients and stakeholders receive a consistently high standard of service.
Working as part of the operational management team, the Events & Customer Service Duty Manager will take responsibility for the successful delivery of events and venue operations on a day-to-day basis. The role will provide an opportunity to develop the customer experience and operational management.
About Us:
Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people’s lives and strengthen our local community.
At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive:
Benefits:
- 30 days of annual leave (plus 8 bank holidays)
- Life Insurance
- Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work)
- A variety of social and wellbeing activities each month
- Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc)
- Gym Membership
Reports to: Facilities & Operations Manager
Based: Wandsworth
Salary: £32,000 per annum
Contract: Permanent, Full Time
Work Arrangement: 40 hours per week, Office, Rota Based
DBS: Enhanced
Role Overview:
The Events Team are a busy, creative, tight knit group of vibrant professionals who are looking for someone to join the team who pride themselves in 5 start customer service and going the extra mile for their clients. In the Events Team we celebrate creative problem solving, autonomy and integrity in our approach to work.
Main Duties/Responsibilities:
Customer Experience
- Deliver a consistently high standard of customer service across all customer touchpoints
- Act as a visible and approachable presence for customers, clients and visitors
- Proactively identify opportunities to improve the customer experience
- Respond to customer queries, feedback and complaints in a professional and timely manner
- Resolve issues effectively, escalating matters where appropriate
- Ensure customer feedback is captured and used to support service improvements
- Promote a positive, welcoming and inclusive environment for all customers and visitors
Event and Operational Delivery
- Take operational responsibility for the smooth delivery of events and activities during duty manager shifts, including build, live and break
- Ensure all operational areas are prepared and ready for customers and event attendees.
- Monitor customer flow, queues, facilities and overall customer experience
- Respond quickly and effectively to operational issues and unexpected situations
- Ensure agreed event plans, procedures and customer service standards are delivered
- Work closely with event organisers, contractors, suppliers and internal teams to support successful event delivery.
- Produce high-quality End of Day Reports, identifying trends, lessons learned and opportunities to improve operational process and the customer experience, making recommendations to management to support continuous improvement
- Carry out pre-event venue readiness inspections to ensure all customer-facing areas, equipment and facilities are presented to the highest standard prior to opening
- Ensure venues are reinstated to operational standards following each event, identifying any maintenance, cleaning or operational issues requiring follow up
Team Support
- Lead, motivate and support customer service and front-of-house teams during events and daily operations.
- Provide clear briefings and ensure staff understand their roles and responsibilities
- Monitor team performance and provide coaching and feedback
- Support the induction and training of new team members
- Promote a positive team culture focused on excellent customer service
- Address poor performance or conduct issues in line with company procedures, escalating where necessary.
- Develop, implement and maintain consistent customer service standards across all venues, events and front-of-house operations
- Lead and follow through on receiving customer feedback
- Support commercial objectives through strong customer engagement and insight
- Lead by example, demonstrating professional and exceptional customer service standards at all times
- Foster a collaborative working environment, encouraging effective communication and teamwork across operational departments
Health, Safety & Compliance
- Ensure the event operates in accordance with relevant health and safety procedures
- Respond appropriately to incidents, emergencies and safeguarding concerns
- Complete and maintain accurate operational and incident records
- Ensure staff follow relevant policies, procedures and risk assessments
- Support the safe evacuation, invacuation, lockdown and other emergency procedures where required
- Report any hazards, incidents or operational concerns to the appropriate manager
Communication and Administration
- Maintain effective communication with colleagues, managers, customers and stakeholders
- Complete shift handovers and operational reports
- Record customer feedback, incidents and service issues accurately
- Support the monitoring of customer service performance and operational standards
- Contribute to team meetings, service reviews and continuous improvement activity
Skills and Experience:
Essential
- Experience working in a customer-facing operational environment
- Experience delivering a high standard of customer service
- Experience supervising, leading or supporting a team
- Excellent communication and interpersonal skills
- Ability to remain calm and professional under pressure
- Strong problem-solving and decision-making skills
- Ability to work flexibly, including evenings, weekends and event days
- Good organisational and administrative skills
- Full UK driving License
Desirable
- Experience working in events, hospitality or similar operational environment
- Experience handling customer complaints and challenging situations
- Experience working in a busy venue or high-volume customer environment
- Experience supporting staff training and development
- Experience with customer feedback systems or performance monitoring
Key Competencies
- Customer-focused
- Operationally effective
- A confident communicator
- Calm under pressure
- Solution-focused
- A positive team leader
- Organised and proactive
This is an exciting opportunity to be a part of a company that positively impacts the community around them! If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts.
Enable is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. To find out more on our approach to Equality, Diversity and Inclusion, please visit our website.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We are seeking an enthusiastic and highly motivated Chief Executive to assume overall responsibility for the management of HMC. The purpose of this senior leadership role is to lead the organisation in fulfilling its purpose of supporting migrants in Hackney and the wider London community, ensuring they can access their rights and overcome injustices in the immigration and social welfare system.
If you would like to apply for this position, please provide a Covering Letter (no more than two pages) and a CV, demonstrating how you meet the requirements in the person specification.
The Learning Programmes Manager fulfils a key role in the busy Education and Training team at SPAB. They have responsibility to coordinate and deliver our two annual learning programmes: the SPAB Scholarship and the SPAB Fellowship. Using their high-level administrative or project management experience and excellent interpersonal skills, the Learning Programmes Manager leads in development, delivery and review of these flagship programmes.
The Learning Programmes Manager works in consultation with the Senior Education and Training Manager and Director of Engagement, and closely with SPAB colleagues, to promote the learning programmes, maximise their outcomes, collaborate on funding opportunities and reporting, and deliver core strategic objectives.
The Learning Programmes Manager is self-motivated to work independently to establish and maintain vital professional relationships within the sector to ensure SPAB Scholars and Fellows experience a fulfilling learning experience. The Learning Programmes Manager has responsibility for onboarding Scholars and Fellows, including recruitment and induction, designing and planning the programmes, managing programme budgets and strategic planning for future programmes.
The Learning Programmes Manager contributes regular updates for our charity Guardians and has responsibility for coordinating the Scholarship and Fellowship Liaison Group, programme mentors and their associated meetings. They are a team-player and work with colleagues to promote the programmes and their alumni, and seek opportunities for outreach within tertiary education, and the heritage and building conservation sectors.
As a highly organised problem-solver, the Learning Programmes Manager will take a practical approach to delivering SPAB’s flagship programmes:
What we’re looking for
A highly organised individual with proven administration or project management skills and an eye for detail. A confident and approachable communicator, motivated to work both independently and collaboratively to deliver unique learning programmes.
• Experience of establishing and maintaining administrative or project management systems and procedures and using the appropriate software to support this.
• A practical hands-on approach to programme management, including proactive problem-solving and an understanding of logistics and processes.
• Confidence in communicating and engaging with a wide range of stakeholders such as funders, programme hosts, volunteers, professionals and young people.
• Experience in working to deadlines and managing multiple schedules.
• A passion for and understanding of building conservation skills and training needs.
• An outward looking and collaborative colleague, with a positive approach to their work and challenges.
• A commitment to building a career in this rewarding role.
To Apply
To read the full Job Pack, and for instructions on how to apply, please visit our website via the link below.
Deadline for applications: 9AM, Wednesday 19 August 2026.
Interviews: Round 1 interviews will be held at SPAB HQ, 37 Spital Square, London, E1 6DY on Tuesday 8 September 2026.
Arrangements for Round 2 interviews will be confirmed following the first round of interviews.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Working Well Trust
Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment.
We are now recruiting an IPS Employment Advisor to join our Connect to Work service across Enfield. This is a full-time, permanent role working 35 hours per week, following the principles of the IPS model to support people into paid employment.
This role is specific to being co-located on site with probation services within Enfield. Candidates must be willing to undergo a vetting form including digital ID verification technology, right to work checks, proof of identity, proof of address and a DBS. Due to the nature of the role, the successful candidate with need to include contact details for prior workplaces and personal references.
Previous experience/understanding of probation services and MAPPA restrictions are essential to the role.
What you’ll be doing
If you were working with us, your days would be varied and people-centred. You would manage a caseload of clients with mental health support needs, people experiencing homelessness, and people with offending histories, offering one-to-one support to help them secure and sustain employment that matches their preferences.
You would provide person-centred guidance using the IPS approach (training is provided), helping clients build confidence, prepare for work, and navigate challenges that may arise. A key part of the role involves engaging employers, promoting the value of our service, and identifying suitable job opportunities.
You would work closely with external teams, contributing to an integrated approach to recovery through employment. This includes attending team meetings, coordinating support, and maintaining clear, client-led communication. The role also involves working to agreed targets while maintaining a high-quality, supportive service.
What you’ll need
You do not need previous employment support experience. What matters most is that you bring:
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A genuine desire to support people with mental health support needs and/or learning disabilities to achieve their employment goals.
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Motivation to help people from all backgrounds move into meaningful work.
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Confidence speaking with a wide range of people, from clients to employers.
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Strong organisation skills, with the ability to multitask and manage your workload.
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Willingness to learn the IPS model and become confident approaching employers.
We welcome applications from people with lived experience of mental health, personally or through a close contact.
What we offer
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30 days annual leave plus public holidays (FTE)
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Paid company closed days at the end of the year (FTE)
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Flexible, paid Wellbeing Hour every fortnight (FTE)
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6% employer pension contribution
Working Well Trust is an equal opportunities employer and Confident about Disabilities.
What’s next
Before you apply, please note the following:
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We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months.
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To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions.
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Career development is real here: in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression.
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If you require any reasonable adjustments at the interview stage, for example due to a disability, learning difficulty or health condition, please let us know in advance so that we can make appropriate arrangements.
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Please note: This post involves access to NHS clinical records through RiO. For confidentiality, information-governance and wellbeing reasons, successful candidates cannot be appointed within the same secondary mental health service area in which they are currently receiving care.
We will not ask applicants to disclose health information during the application or interview process. A confidential service-location conflict check will only take place following a conditional offer. Where a conflict is identified, we may explore an equivalent vacancy in another area, but alternative employment cannot be guaranteed.
If you are ready to help us build a service that supports people into meaningful work, click Apply to submit your CV and answer the screening questions. Telephone and final interviews will be confirmed.
Start your application today and take the next step in a rewarding career.
At Working Well Trust, our mission is to support people experiencing mental health challenges and/or are neurodiverse on their employment journey.
The client requests no contact from agencies or media sales.
Charity People is delighted to be working with The Passage to recruit for a Digital Acquisition and Supporter Journey Officer to join their talented and passionate team.
Providing innovative services that act with compassion and urgency the charity works with individuals before they reach crisis point, intervening quickly and providing practical help in the form of emergency shelter and tailored support. Also an advocacy organisation, The Passage uses its voice to advocate for those who aren't heard to bring about real systemic change.
The Digital Acquisition and Supporter Journey Officer will focus on the hands-on delivery and optimisation of paid digital campaigns, email marketing and digital journeys that introduce new audiences to The Passage, encourage initial engagement, and ongoing relationships with supporters. Working collaboratively with Fundraising and Communications colleagues, the postholder will help to build, test and embed effective approaches to achieve these goals.
Digital Acquisition and Supporter Journey Officer
Contract: Permanent, full time role
Salary: £37,199
Location: Hybrid role working between home and The Passage's Head Office in Victoria. For the first three months, while you get to know the organisation's frontline services, you will be required to be based in the office four days per week, following which time the requirement will reduce to three days per week in office.
Closing date for applications: 9am on Thursday 20th August
Interviews: week commencing 31st August
This is an excellent opportunity for an individual with solid experience working within digital marketing with a particular focus on managing paid campaigns across Google and Meta and supporting on or developing supporter journeys to join an inspirational charity that works tirelessly to end street homelessness.
Core responsibilities within the role will include:
- Coordinate the delivery and optimisation of paid digital campaigns across platforms such as Meta and Google to engage and retain supporters in-line with fundraising objectives
- Deliver paid digital marketing activity aimed at raising brand awareness, introducing new audiences to The Passage and strengthening understanding of our work and impact
- Support campaign testing and learning by trialling audiences, creative and messaging and reporting on results
- Coordinate the development and improvement of supporter journeys across key digital touchpoints, including email, website journeys, campaign landing pages, sign-up flows and donation journeys, ensuring alignment and integration with relevant internal teams to deliver a seamless end-to-end experience
- Identify areas for improvement within existing journeys and support the implementation of agreed changes.
- Continually review and improve the implementation of performance tracking, identifying practical improvements and supporting agreed changes to enhance effectiveness
- Monitor and collate performance data from digital platforms, analytics tools such as GA4 and CRM reports
- Produce regular performance summaries and contribute insights to inform future activity
- Support a test-and-learn approach by capturing learning and sharing it with colleagues in practical, accessible ways.
- Support the planning, creation and scheduling of email campaigns and automated supporter journeys
- Use segmentation and basic personalisation to improve relevance and engagement
We'd love to hear from individuals with the following skills and experience:
- Experience working in a digital marketing, digital fundraising or supporter engagement role
- Experience supporting or coordinating paid digital advertising campaigns including Knowledge of digital acquisition principles and paid advertising platforms such as Meta and Google
- Experience contributing to the development or improvement of digital supporter or customer journeys
- Experience supporting email marketing activity, including segmentation and scheduling, with knowledge of email marketing tools and CRM systems
- Experience supporting the implementation or use of digital tracking, analytics or measurement tools (e.g. GA4, platform pixels) to monitor campaign or journey performance
- Experience working with performance data and basic analytics; as well as an understanding of digital analytics and performance measurement
- Experience testing and optimising digital content, campaigns or journeys, and an understanding of how insight and testing can be used to improve digital outcomes
Experience of working in a charity setting or similar is desired but not essential.
If you have the following skills and experience we'd love to hear from you! Please reach out to Alice Wood at Charity People today with a copy of your CV to get the process started. If your experience matches what we're looking for, we'll be in touch to arrange a phone call.
Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
Context of role:
The Outreach Officer plays a key role in raising awareness of services, strengthening community
partnerships and supporting the delivery of high-quality bereavement support activities across the
region. The postholder will engage with local networks, coordinate events, and support volunteers while ensuring effective monitoring, reporting and continuous improvement.
This role sits initially within Shropshire, Worcestershire and Herefordshire, but will expand to support phase 3 of the expansion which will include the West Midlands, Warwickshire and
Staffordshire.
Key responsibilities:
Support Service:
1. Event Coordination and Delivery
1.1: Coordinate and deliver regular community engagement activities, including; coffee mornings and
support events.
1.2: Organise and facilitate regular wellbeing and social activities, such as; walks or group sessions.
1.3: Represent the organisation at regional events, including supporting fundraising and CYP teams
when required.
1.4: Co-lead on bookings and coordination of Ty Uchaf, our respite house.
2. Awareness, Training and Engagement
2.1: Lead on regional awareness training delivery for non-emergency services and community-based
organisations.
2.2: Deliver additional 2wish training programmes as required, including Children & Young People
(CYP) and Bereavement in workplace support training.
2.3: Lead awareness and advocacy activities with local ‘support champions’, including professionals
within non-emergency services.
3. Partnership and Network Development
3.1: Actively engage with local bereavement networks through attendance at meetings, hosting
information stands and building strong professional relationships across the region.
3.2: Develop and maintain effective links with community partners to expand reach and awareness of
services.
4. Volunteer Support
4.1: Act as a key local contact for volunteers.
4.2: Support the recruitment, training and retention of volunteers in collaboration with the wider
team.
5. Administration, Monitoring and Reporting
5.1: Maintain and take ownership of relevant systems and spreadsheets, including those used for:
52: Event planning and delivery
5.3: Marketing and communications
5.4: Contact and engagement tracking
5.5: Professional and family engagement records
5.6: Accurately record interactions with stakeholders, including; families, professionals, champions
and referral partners.
5.7: Monitor and manage posts/content on Facebook family accounts.
6. Quality Assurance and Improvement
6.1: Support quality audits and contribute to continuous improvement processes.
6.2: Collect and review feedback from events and training sessions to inform future development.2.0 General:
1.1: To be responsible for organising own work agenda, time management and administration
1.2: To keep clear and up to date records on database of activities with families and any ensuing
action
1.3: To promote the on-going work and continued support that 2wish can offer
1.4: To work as part of a team providing support to suddenly bereaved families
1.5: To work alongside support team and maintain a seamless approach to service delivery
1.6: To maintain a high degree of confidentiality in accordance with the charity’s policies
1.7: To show respect and sensitivity for the cultural and religious beliefs of families
1.8: To undertake learning opportunities and seek them out for the team
1.9: To adhere to all company policies and procedures including Safeguarding, Confidentiality,
Health and Safety and Lone Working; and to be proactive in implementing new safe working
practices as appropriate
1.10: To attend weekend and evening community events in support of the charity as necessary
1.11: Participate as and when required in team meetings and one-to-one meetings, and
undertake, as appropriate, courses/training/other developmental activities, which is relevant to
the role
1.12: To contribute to the evaluation and monitoring processes to ensure effectiveness of
services and activities provided
1.13: Contribute on the social media platforms maintained by 2wish
It is the nature of the work that tasks and responsibilities are in many circumstances
unpredictable and varied. All employees are therefore expected to work in a flexible way and
tasks, which are not specifically covered in their job description may have to be undertaken.
This role is subject to a DBS check.
The client requests no contact from agencies or media sales.
JOB TITLE
Project Manager & Operations Officer,
The BARBARA Alliance (3-4 days/week, Hybrid (1 day per week in person)
The jobholder will provide high quality Project Management and Operational support to the leadership team and Board of Trustees. The role combines organisation, communication, meeting & stakeholder coordination, and digital/social media support to keep projects on time, on budget, and up to agreed quality standards.
The BARBARA Alliance is a public-private initiative engaged by HM Government agencies to develop and implement a delivery plan, through engagement of a broad range of stakeholders, for the Dame Barbara Windsor Dementia Goals Programme.
REPORTS TO
Head of Operations
LOCATION
Hybrid, with 1-2 days per week in-person attendance in Central London office.
CONTRACT
Fixed term initially for 6 months, 3-4 days per week, hybrid (1 day per week in person) with potential for permanent appointment. subject to funding.
KEY RESPONSIBILITIES / MAIN DUTIES
Project Management, Planning & Governance
- Provide Project Management support for internal projects by maintaining documentation, tasks list and work progress trackers.
- Use project management tools to input, update, and archive project information.
- Help maintain risk and issue registers on behalf of the leadership team, highlighting and escalating issues where required.
- Ensure quality, compliance, and record-keeping requirements are met by in the preparation of documentation and reports.
Meetings, Events & Board Support
- Assist executive team with preparation for all Board meetings and Board Sub-Committees including management of Minutes and Action logs and Risk Register.
- Assist with the planning and delivery of internal events, workshops, and leadership sessions, by coordinating schedules, preparing agendas, managing logistics, and issuing invites.
- Capture meeting notes, actions, and decisions accurately, and provide clear follow-up information for leadership and project teams.
Communication & Reporting
- Support the preparation of reports, updates, and briefing papers by collating inputs, drafting content, and formatting to a high standard for leadership review.
- Assist with creating presentations, and analyses using Microsoft Office tools, ensuring leadership has professional and well-prepared materials.
- Help coordinate the flow of communication across project teams and stakeholders, ensuring updates are shared in a timely and consistent manner.
- Coordinate with the team to provide social media / digital communication support as needed: draft posts, maintain content calendar, monitor engagement.
QUALIFICATIONS, SKILLS & EXPERIENCE
Essential
- Familiarity with project management tools and methodologies such as Agile, Waterfall, Kanban, PRINCE2, or equivalents; practical experience using PM software (e.g. Asana, Monday, Trello, MS Project) or similar cloud based platforms.
- Relevant background in a project support, coordination, or assistant role where you have managed project workflows, tracked tasks and deliverables, ensured process compliance, maintained risk RAID logs and prepared accurate documentation and records.
- Strong time management and organisational skills with the ability to prioritise tasks, multitask effectively, and manage deadlines in a dynamic, small team environment.
- Project finance and analytical capabilities, including experience with budgeting, managing project costs, preparing financial reports, and using data analysis to monitor project performance and identify risks.
- Excellent written and verbal communication skills with a track record of producing clear, accurate reports, meeting agendas, presentations, and supporting senior stakeholders.
- Comfortable with end-to-end meeting and event organisation, including scheduling, logistics, attendee management, meeting notes and minutes preparation (including using AI meeting notes tools), documentation, and actions follow-up.
- Ability to work both independently and collaboratively, adapting flexibly to changing priorities in a small team setting, with a proactive, self-confident approach and sound judgment.
- Solid proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and cloud based collaboration tools (e.g. Teams, Zoom, Asana).
- A genuine commitment to working within a charitable organisation, supporting the leadership team in making a real impact on dementia treatment and care.
Desirable:
- Experience working in the life-sciences industry or a not-for-profit organisation.
- Experience supporting social media and digital communications (e.g. drafting posts, monitoring engagement, content scheduling).
- Background in event coordination, workshops, or stakeholder engagement activities.
- Awareness of project management methodologies or formal training/certification.
- Experience liaising with external partners or stakeholders.
Personal Attributes:
- Proactively anticipates needs and can identify potential issues before they escalate, proposing solutions independently and reducing the need for escalation.
- Reliable and trustworthy, able to consistently deliver on commitments with strong sense of ownership and accountability.
- Meticulous attention to detail, ensures accuracy in work, particularly with documentation and communication, catching errors before external publication.
- Strong interpersonal skills, comfortable with engaging individuals and teams across all organisational levels (leadership, staff, trustees, external partners) with empathy and clarity. Adapts communication style and builds positive working relationships.
- Initiative and resourcefulness, showing willingness to go beyond responsibilities, identify gaps, and take practical action to resolve challenges collaboratively.
WORK PATTERN
- Flexible, between 3-4 days per week.
- Hybrid working, with one to two in-person days per week in Central London.
- Some flexibility may be required for meeting times / deadlines.
HOW TO APPLY
Please submit your CV and a short cover letter, explaining what excites you about this role and why you consider it suitable for you.
CLOSING DATE
The closing date for receiving applications is 6pm on Wednesday, 19th August 2026.
INTERVIEWS
Interviews will be held in two stages, the first one online and the second in person, from the week commencing 24th August 2026.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About Overcoming MS:
Every five minutes, someone, somewhere in the world is diagnosed with multiple sclerosis (MS). For many, those words are followed by fear, uncertainty and unanswered questions. Too often, people leave appointments without knowing how nutrition, exercise, stress management and other evidence-based lifestyle changes can play an important role alongside medical treatment.
Overcoming MS is the leading global charity dedicated to helping everyone with MS live well. We turn the best available evidence into practical support people can use every day. Together with our global community and healthcare professionals, we're working to make healthy lifestyle support part of everyday MS care.
Job summary:
As Overcoming MS enters its next phase of growth, data, digital insight and audience understanding will play an increasingly important role in helping the charity deliver its strategy and maximise its impact.
The Data & Insights Manager will lead the organisation's approach to data, audience insight and digital performance, ensuring that information is transformed into meaningful insight that supports better decision-making, improves supporter engagement and strengthens organisational effectiveness.
Working across Communications, Fundraising and Services, the postholder will oversee website performance, audience segmentation, reporting, data governance and organisational insight. They will champion a data-informed culture while ensuring colleagues have access to high-quality data, clear reporting and practical recommendations to improve performance.
The role combines operational delivery with continuous improvement and strategic development. Technical CRM development will be delivered through external specialist partners, allowing the postholder to focus on organisational insight, audience development and digital optimisation.
Key Responsibilities
1. Reporting, Insights & Decision Support
- Provide meaningful analysis and insight that enables evidence-based decision-making across the organisation.
- Produce organisational dashboards and KPI reporting.
- Develop Power BI reports and visualisations for the Leadership Team and Board.
- Produce campaign evaluation and performance reports.
- Identify trends in supporter behaviour and organisational performance.
- Analyse campaign effectiveness and recommend improvements.
- Develop predictive and trend reporting where appropriate.
- Support strategic planning through data-driven insight.
2. Audience & Supporter Development
- Develop a deeper understanding of audiences to improve engagement, retention and organisational impact.
- Support campaign segmentation and targeting selections for fundraising, communications and service delivery.
- Maintain audience reporting and engagement analysis.
- Develop audience segmentation models and map supporter and service-user journeys.
- Analyse behavioural trends across different audiences.
- Identify opportunities to improve acquisition, retention and engagement.
3. Data Governance & Continuous Improvement
- Ensure the charity maintains high standards of data quality, governance and operational efficiency.
- Support GDPR compliance and data governance processes.
- Monitor data integrity across organisational systems.
- Improve data governance frameworks and organisational standards.
- Identify opportunities to automate manual processes.Support the development of scalable systems and processes.
4. Data Capability & Organisational Development
- Champion the effective use of data across the organisation and build organisational confidence in data-driven decision-making.
- Train and support colleagues in the effective use of data and reporting tools.
- Develop user guidance and documentation and promote consistent reporting standards.
- Lead cross-organisational data improvement projects.
- Increase organisational confidence in using insight to inform decisions.
- Build strong relationships with teams to understand emerging information needs.
5. Website Performance & CMS Management
- Lead the ongoing management and optimisation of the charity's website, ensuring it delivers an excellent user experience and supports organisational objectives.
- Monitor website health, accessibility and technical performance.
- Work with external website developers to resolve issues and implement improvements.
- Analyse user journeys and identify opportunities to improve engagement.
- Ensure accessibility standards continue to improve across the website.
- Develop recommendations to improve digital performance and user experience.
Person Specification
Essential
Experience
- Experience producing dashboards, KPI reporting and organisational insight.
- Strong analytical skills with experience using Power BI and advanced Excel.
- Experience developing audience insights and segmentation.
- Experience interpreting website analytics and digital performance metrics.
- Experience improving organisational reporting and decision-making.
- Experience working with CRM systems (Microsoft Dynamics desirable) and managing data effectively.
- Experience working with multiple stakeholders to translate business needs into actionable insight.
- Experience delivering continuous improvement projects.
Knowledge
- Strong understanding of data governance and GDPR.
- Understanding of website analytics, digital marketing metrics and conversion tracking.
- Knowledge of audience segmentation and customer journeys.
- Understanding of reporting methodologies and performance measurement.
- Knowledge of accessibility principles and digital best practice.
Skills
- Excellent analytical and problem-solving skills.
- Ability to interpret complex data and communicate clear recommendations.
- Strong stakeholder management and influencing skills.
- Excellent written and presentation skills.
- Ability to manage multiple priorities simultaneously.
- Strong attention to detail while maintaining strategic perspective.
Desirable
- Experience with Microsoft Dynamics.
- Experience using Google Analytics 4.
- Experience using Power BI.
- Experience working with charities.
- Experience supporting website redevelopment or digital optimisation projects.
- Understanding of Power Automate or workflow automation (from a business process perspective rather than technical development).
This job description outlines the main responsibilities of the role but is not intended to be an exhaustive list. Duties may evolve over time, and the post-holder may be required to undertake other reasonable tasks consistent with the level of the role.
What can we offer you?
Our staff benefits include:
- 28 days annual leave (FTE - pro rata for part-time) plus a day off for your birthday and bank holidays.
- Flexible working.
- Remote working.
- 5% Pension.
- Employee Assistance Programme.
How to apply
Please send your CV and a covering letter by clicking on the 'apply now' button.
Application timeline:
- Deadline for applications: 16th August at 4pm.
- Shortlisting: 17th August.
- First round interview: 20th and 21st August.
- Second round interview: TBC.
Please respond ASAP, as we will start screening candidates as soon as we receive applications.
Our Commitment to Equity, Diversity and Inclusion
We want Overcoming MS to be a welcoming, inclusive and supportive place to work, where people feel valued and able to thrive. We actively encourage applications from people of all backgrounds, experiences and communities, particularly those currently underrepresented in the charity sector.
We know that people sometimes hesitate to apply unless they meet every requirement listed. If this role feels like a good fit for you, we’d still encourage you to apply.
If you need reasonable adjustments or information in a different format during the recruitment process, please contact us.
We're here for everyone with MS who wants to take control of their health and wellbeing.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Head of Partnerships will play a key role in managing Inter Mediate's relationships with institutional donors, foundations, governments and philanthropic partners. The postholder will coordinate donor engagement across the organisation, oversee grant management and reporting, identify new funding opportunities and support the development of high-quality funding proposals. S/he also leads on our internal quality assurance, research and reporting processes, line managing the Research and Reporting Officer.
Working closely with the senior leadership, programme teams and finance colleagues, you will help ensure that Inter Mediate maintains strong partnerships with its existing funders while expanding its network of supporters. This is a collaborative, externally-facing role suited to someone with strong relationship management skills, excellent organisational ability and experience of securing and managing funding within the international development, peacebuilding or humanitarian sectors.
With at least 7 years' experience in partnerships, fundraising, business development or grant management in the international development, humanitarian or peacebuilding sectors, you will have demonstrable experience managing relationships with institutional donors, foundations and/or HNWIs, and a track record of successful funding proposals and overseeing donor reporting.
You have excellent written communication skills, strong project management skills, and superb interpersonal and relationship-building skills, with proven ability to work collaboratively across teams.
You will ideally have experience working in conflict-affected or politically sensitive contexts, be well-versed in monitoring, evaluation and learning approaches and have working knowledge of grant management systems or CRM platforms.
You are commited to the values of dialogue, conflict resolution and peacebuilding.
Network and Impact Manager
Location: London/Hybrid (London Bridge office, 2 days per week in office) Salary: £41,000–£44,000 Contract: 18 month fixed term
For nearly 30 years, In Kind Direct has been at the forefront of product redistribution in the UK, ensuring that no one misses out on life’s essentials. Founded by HM The King, we partner with leading brands and retailers to channel everyday goods—hygiene items, household products, toys, clothing and more—to our network of over 6,000 charities, community groups, foodbanks and schools. Every week, we help more than half a million people in need. Yet, poverty and exclusion remain as key challenges within the UK, and we’re on a mission to reach even more people with more products.
Our Values
We work with kindness, togetherness and integrity, and drive innovation.
The Opportunity
We are seeking an adaptable, enthusiastic self-starter to join our dynamic and passionate team with responsibility for truly understanding the needs of our network and how we can best support them with essential products to help people live well.
This role will represent the voice of our network and the end users they support, developing and implementing strategies at In Kind Direct to increase value and engagement, and strengthen our social impact together.
Key Responsibilities
Insight and Evidence
· Represent the voice of our network and the end-users they support in our planning, evaluations and decision-making
· Lead on network insights gathering, data analysis and visualisation, and interpreting findings into conclusions and recommendations, using for example, surveys, CRM data, Network Ambassador online meetings and Network Insights Panel consultations
· Proactively contribute to improvements in the customer journey for network partners – from registration through to fulfilment
· Support our collaborative ways of working with the VCSE sector and other infrastructure organisations to meet immediate need, deepen impact and support longer-term solutions
· Help scope, test and implement CRM enhancements to improve how we gather insights and measure impact
· Source, analyse and share relevant external social research and sector intelligence to help ensure organisational decisions and programmes are also informed by external insights, emerging trends and best practices
Network Engagement
· Develop and implement strategies to increase network engagement including visits, volunteering, webinars and spokesperson activities, that inspire our network to tell the story of our impact together
· Lead on network recruitment and retention
· Day to day management, evaluation and reporting for funded projects that use insights, research, and partnerships to get the right products to more people through network partners
· Test, implement and embed digital asset management tools and processes
· Act as an ambassador for In Kind Direct at external events
· Line manage the Charity Network Coordinator
Network Support and Communications
· Oversee and help produce a regular newsletter and ad hoc emails to involve the network more in advocacy, impact storytelling and direct action with us
· Oversee and help produce other network communications and content including service emails and FAQs to improve the service they experience from us
· Oversee network registration and renewal processes and comms, and act as a point of escalation for our Customer Service team
· Manage and develop our network compliance policies and processes, safeguarding quality and integrity while driving efficiency and systems-enabled automation. Act as a point of escalation
· Ongoing relationship and community building with network partners, including regular proactive outreach, visits and communications
· Help develop standards for network experience, value delivery and service quality in collaboration with our Customer Service team
What We're Looking For
· Knowledge of the VCSE sector and current challenges, ideally with a pre-existing network
· Strong interpersonal and communication skills, with the ability to build and maintain relationships with diverse stakeholders
· Excellent organisational skills, with the ability to manage multiple projects simultaneously, manage budgets, mitigate risks and meet deadlines
· Proficiency in using CRM systems to manage customer/membership information and generate insights
· Proficiency in using Excel, survey and data analysis tools to generate insights and measure impact
· Some experience of line management of volunteers or paid staff
· Able to work well as part of a team, but also a self-starter that's able to take initiative while working with little supervision
· Numerate with good attention to detail
· Excellent written communication skills
· Understanding of data privacy, protection and consent for marketing and communications
· Being an approachable collaborator at all levels of an organisation
· Aligned with IKD values of kindness, togetherness, integrity, and innovation.
Competences Required of a Manager
· Applies policies in their area and flags risks early
· Supports audits/quality checks as needed
· Encourages others to meet compliance requirements
· Balances risk in decisions with senior support when needed
· Leads projects/teams with clear ownership
· Motivates others and creates a positive environment
· Coaches and develops others; gives clear direction and feedback
· Role models integrity and continuous improvement
Why In Kind Direct?
As well as having the chance to work in a charity that helps thousands of people each year, our team benefits include:
· Volunteering days
· 28 days holiday each year including 3 days between Christmas and New Year (excluding public holidays)
· An interest-free travel loan
· A generous pension scheme entitlement
We are an equal opportunity employer and support our team to succeed in their roles through training, adaptations, flexibility in working, access to our Employee Assistance Platform, and a range of policies to support people in their personal, family and care responsibilities.
We are an accredited Great Place to Work – and have additionally been recognised as a Great Place to Work amongst small Charities and a Great Place to Work for Women.
We seek to challenge discrimination and are committed to our values of kindness, togetherness, integrity, and innovation. We are on an organisational journey to achieving our EDI vision and welcome any questions about our progress and aspirations.
We especially welcome applications from anyone with lived experience of being on a low income or working with smaller charitable organisations.
We will meet all reasonable expenses that will support anyone invited to interview to be able to participate.
If there's anything such as a disability or other circumstance that might affect your ability to take part in any stage of the application or interview process, please don't hesitate to contact us. We'll do our best to provide any support or adjustments you may need to take part fully and comfortably. Sharing this information will not affect your application in any way.
How to Apply
To apply, please submit your CV and a brief supporting statement (max. 500 words) by 2pm Tuesday 25th August 2026.
Applications submitted without a supporting statement may not be considered.
First stage interviews will take place 2nd/3rd September 2026.
Second stage interviews will take place 10th September 2026.
You may have experience in the following: Network Manager, Charity Partnerships Manager, Community Engagement Manager, Impact and Insights Manager, Stakeholder Engagement Manager, Membership Manager, CRM and Insights Manager, Programme Manager (VCSE), Data and Insights Manager, Charity Relationship Manager, Sector Engagement Manager, Voluntary Sector Partnerships Manager, etc.
REF-230215
Compassion in World Farming International is a global movement transforming the future of food and farming. Lead our UK and international legacy marketing programme and help inspire supporters to leave a lasting gift for farm animals, people and the planet.
Senior Legacy Marketing Manager (UK and International)
Role type: Full time; Permanent
Location: Godalming, Surrey - HQ. Hybrid working pattern 2x days per week in the office: Tuesdays & Thursdays. The office is located close to Godalming station, with direct trains from/to London Waterloo in approximately 45 minutes.
Salary: £45,000 to £50,000 per annum (depending upon skills and experience)
About the role
As our Senior Legacy Marketing Manager (UK and International), you’ll lead the strategic development and delivery of Compassion in World Farming’s legacy marketing programme across the UK and internationally. This is a vital role within our Global Fundraising team, helping to shape a sector leading legacy strategy that inspires supporters to leave a lasting gift for farm animals and the planet.
As part of this exciting role, you’ll be responsible for:
- Legacy strategy and coordination – Leading the development of Compassion’s UK and international legacy marketing strategy, reporting on KPIs and identifying opportunities to strengthen engagement and investment.
- UK legacy marketing delivery – Overseeing and delivering legacy communications across direct mail, email, social media, website content, events, supporter engagement and promotional campaigns.
- International legacy delivery – Supporting fundraising teams in France, Italy, the Netherlands, Spain, the USA and Poland to deliver locally relevant legacy campaigns, content, training and enquiry handling.
- Supporter care – Responding sensitively and efficiently to legacy enquiries and helping colleagues feel confident talking to supporters about gifts in wills.
About you
To succeed as our Senior Legacy Marketing Manager (UK and International), you’ll be a confident and strategic legacy marketing professional with a strong track record of delivering impactful campaigns that inspire supporters to leave a very special gift. You’ll bring a deep understanding of legacy fundraising, ideally gained within the charity or NGO sector, and feel comfortable working across both UK and international markets.
You’ll be highly organised, proactive and detail-oriented, with the ability to craft compelling messages for direct response and manage multi-channel campaigns.
Skills and experience you’ll need to bring as part of this role:
- Track record and knowledge of legacy marketing and legacy strategy, ideally as a practitioner.
- Strong understanding of direct marketing, digital marketing or supporter fundraising, with excellent copywriting and creative skills.
- Proven strategic planning skills, with the ability to manage budgets, suppliers, data and reporting.
- Experience of working collaboratively with international teams across multiple countries and time zones.
- Ability to engage supporters with sensitivity, care and confidence, including through legacy events and enquiry handling.
- Proficiency in relevant fundraising or database systems, ideally Salesforce CRM.
- A demonstrable interest in farm animal welfare issues and Compassion’s mission.
If you don’t meet every requirement but believe you could thrive in this role, we encourage you to apply.
Why join us
This is a rare opportunity to lead a global legacy marketing programme that directly supports a mission to end factory farming.
We offer a supportive, flexible workplace with a strong focus on wellbeing and development, including:
- 25 days annual leave + bank holidays
- Health Cash Back Plan and 24/7 GP access
- Employee Assistance Programme and MHFA support
- Premium Calm App subscription
- Electric car scheme available
- Defined contribution pension scheme
- Enhanced discretionary sick pay
- Hybrid working model (role and location dependent)
- Free onsite parking and office next to mainline station
- Cycle Benefit scheme and other savings options
- Ongoing learning and development opportunities
How to apply and key dates
If you’re ready to make a global impact, we’d love to hear from you. Please submit your CV and a cover letter outlining how you meet the Person Specification. To support a fair and unbiased recruitment process, we kindly ask that you do not include a photo in your CV.
Please note that we may begin interviews on a rolling basis, so early applications are encouraged.
Closing date: Friday 14 August 2026
1st Stage (Teams) Interview: Week commencing 17 August 2026
2nd Stage (Face to Face at HQ) Interview, with task: Week commencing 24 August
“Join us in building a more compassionate future for animals, people, and the planet.”
As part of Stage 1 interviews, shortlisted candidates may, for some roles, receive pre‑shared, values‑based interview questions to support a positive candidate experience. If you require any adjustments during the recruitment process, please let us know, we’re always happy to support candidates.
About Compassion
Compassion in World Farming International is a leading global organisation working to end factory farming. Founded in 1967 by British farmer Peter Roberts, we’ve spent over 50 years driving change, successfully campaigning to ban cruel practices such as barren battery cages, veal crates, and sow stalls across the UK and Europe.
Our work combines advocacy, campaigning, and collaboration with policymakers and businesses to promote animal welfare and sustainable food systems. We envision a future where animals are treated with compassion, and farming supports both people and the planet. To learn more about our mission, culture, and opportunities, please explore our Candidate Pack, and Careers Page on our website.
To comply with legal requirements in the UK and internationally, all applicants must be able to demonstrate their right to work in the country where the role is based.
Compassion in World Farming is absolutely committed to providing equal opportunities for everyone regardless of their background. We value diversity and live experience and acknowledge the underrepresentation of people from certain backgrounds, both within our organisation and across the sector. We welcome applications from underrepresented groups, whether these be of ethnicity, gender, identity, religion, physical ability, sexual orientation or other.
Compassion in World Farming International is a leading global organisation working to end factory farming.



The client requests no contact from agencies or media sales.
About the role:
At Camden Young Person’s High Support Accommodation Service, nights matter. They can be the point where worry, distress, conflict or risk comes to the surface - and where calm, skilled leadership can make all the difference. As Night Manager, you will lead the overnight service, making sure young people experience safety, consistency and support when they need it most.
You will be the senior operational decision-maker overnight, leading the night team to respond confidently to incidents, safeguarding concerns, missing young people procedures, building safety, visitor access and any actions handed over from the day team. You’ll work with a high level of independence, while knowing when to liaise with the on-call manager, emergency services or wider management team to keep young people, staff and the building safe.
This is also a role about connection. You’ll line manage, support and guide Night Workers, oversee locum or agency staff where needed, and make sure overnight learning, handovers and emerging themes are shared clearly with the Service Manager and wider team. Through trauma informed, strengths-based and psychologically informed practice, you’ll help build a service where night and day support feels joined up, purposeful and ambitious for young people’s futures.
*Please note, this is a night working role.
About you:
- You are calm, confident and steady under pressure, with the judgement to manage risk overnight and know when to escalate.
- You have experience supporting, supervising or leading staff in supported accommodation, youth work, social care, housing or a similar setting.
- You understand the needs, strengths and risks of young people in high support accommodation, including safeguarding, trauma, distress and non-engagement.
- You can create clear structure without losing warmth, building a team culture where staff feel supported, accountable and able to do their best work.
- You communicate clearly and confidently, with strong records, handovers and partnership working that help keep support joined up across day and night.
About us:
We’re London’s leading homelessness charity – and we get things done.
In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.
We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.
Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.
We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.
Important info:
Closing date: Tuesday 18th August at midnight
Interview date: Thursday 27th August at SHP Head Office in Kings Cross
Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview.
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted or progressed
Preventing homelessness, transforming lives.



The client requests no contact from agencies or media sales.
Are you passionate about delivering excellent customer service and building meaningful relationships? Would you like to use your skills to support a well-respected health charity and help make a difference to people's lives?
We are recruiting a Supporter Care Executive to join a busy and supportive fundraising team. This is a fantastic opportunity for someone with strong customer service, administration or supporter care experience who enjoys helping people and thrives in a collaborative environment.
Job Title: Supporter Care Executive
Organisation: National Health Charity
Salary: £15.27 per hour
Contract: Temporary until November 2026
Location: London
Working Pattern: Hybrid working, with a minimum of two days per week in the office
The Role As Supporter Care Executive, you will play a key role in ensuring supporters receive an outstanding experience. You will be the first point of contact for enquiries, providing guidance and assistance to fundraisers, processing donations and maintaining accurate supporter records.
Key responsibilities include:
- Responding to supporter enquiries by phone and email
- Providing information and support relating to fundraising activities and donations
- Supporting individuals taking part in fundraising campaigns and events
- Ordering fundraising materials and assisting supporters throughout their fundraising journey
- Accurately maintaining supporter records on the CRM database
- Processing donations and supporting banking administration
- Sending supporter acknowledgements and thank you communications
- Providing general administrative support to the fundraising team
- Excellent customer service and communication skills
- Experience handling a high volume of enquiries by phone and email
- Strong organisational skills and the ability to manage competing priorities
- Excellent attention to detail and data accuracy
- A positive, proactive and team-oriented approach
- The ability to remain calm and professional in a busy environment
Why Apply?
- Join a respected charity delivering meaningful impact
- Work within a welcoming and supportive team environment
- Gain valuable experience within fundraising and supporter engagement
- Enjoy a flexible hybrid working arrangement
- Play an important role in supporting a worthwhile cause
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

