Volunteer manager jobs in London

JUSTICE is looking to recruit a new Executive Assistant to join our friendly, outcome-focused, values-led team. This is a permanent role and provides an exciting opportunity for someone who is an experienced EA and thrives in a fast paced environment where priorities shift and no two days are the same.

We are looking for an individual who is motivated by the purpose of the charity, to improve the UK justice system so that it is fair and within everyone’s reach. You will take pride in enabling senior leaders to work efficiently, strategically and with impact. The successful post holder will be a highly organised and proactive professional who has supported multiple senior leaders simultaneously and who enjoys working autonomously whilst using their initiative to manage competing demands.

This role will suit someone who remains composed under pressure, exercises sound judgement when handling highly sensitive information, and plays a pivotal role in ensuring the seamless operation of the Chief Executive and Directors’ work.

The Executive Assistant will be a key part of our small but dedicated organisation, contributing to the effectiveness of the Executive Team and supporting the wider mission of JUSTICE. 

If this sounds like something you’d be interested in and something you would enjoy doing, please do apply!

We're looking for a kind, compassionate and resilient Head of Employee Relations and Culture to join our Central Service team located at our head office in Islington

£60,000.00 - £65,000.00 per annum, working 35 hours per week.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

The Head of Employee Relations and Culture is responsible for leading the organisation's approach to employee relations, culture, and staff engagement, ensuring the delivery of fair, consistent, and values-led people practices across the organisation.

The role provides leadership to shape, embed, and sustain a positive organisational culture that aligns with the

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Employee relations leadership

• Lead the delivery of a high-quality, responsive employee relations service across the organisation.

Culture, values and employee voice

• Lead and champion a positive, inclusive and respectful organisational culture aligned to Look Ahead's values.
• Lead the development and delivery of initiatives that strengthen organisational culture, staff engagement and recognition.

Policy, governance and assurance

• Lead the development, review and implementation of employee relations policies and procedures, ensuring they are legally compliant, accessible and consistently applied.

Partnership and influence

• Work collaboratively with People colleagues, manager and leaders, Safeguarding, Health & Safety, and other

About you:

• Significant experience leading busy employee relations functions within a medium to large organisation.
• Experience managing complex and high-risk employee relations cases.
• Proven experience of leading culture, engagement, or organisational development initiatives.

What you'll bring:

Essential:

• Significant senior-level experience in employee relations within a complex organisation.
• Strong, up-to-date knowledge of UK employment law and best practice.
• Demonstrable experience managing complex ER cases, organisational change and senior stakeholder relationships.

About us

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

As Digital Marketing Officer at Crimestoppers, you’ll help bring powerful campaigns to life through engaging digital content, social media and short‑form video. Working across Crimestoppers and our youth service, Fearless, you’ll play a hands‑on role in planning, creating and sharing content that encourages people to speak up and stop crime completely anonymously. This is a fast‑paced, creative role where you’ll build your digital skills, collaborate with passionate colleagues and young people, often feature on camera, and see the real‑world impact of your work from day one.

This role would suit someone who is creative and curious, enjoys making digital content, feels comfortable learning by doing, and is keen to start or develop a career in digital media.

You'll find the full job pack along with this add; please have a read before submitting a CV and covering letter.

1 year FTC | Head office based | £27,818 | Basic DBS required

You don’t have to look very far in the UK’s opera world to find someone who started their career with BYO. Onstage, backstage, in the rehearsal room, the dressing room and in front of the orchestra – for more than 35 years we’ve been helping young people find their feet in the professional world.

BYO is the UK’s national training opera company, a place for young people who are in that awkward stage between education and proper working life where they can kick-start their careers. That’s what the ‘youth’ in our name refers to – not age, but the fact that our participants are all at the beginning of their lives in opera.

We’re looking for an experienced fundraiser to manage and grow BYO’s base of supporters. As head of individual giving you’ll be responsible for finding, cultivating, and upgrading donors through campaigns, events, stewardship and personal engagement. This is a permanent role, and while the post is envisaged as full time, we are open to part-time or flexible arrangements for the right candidate.

Job title: head of individual giving
Job type: permanent, full time (40 hours a week), including occasional evenings and weekends, although we’re open to part-time and flexible working
Location: hybrid – mostly remote but with regular meetings and attendance at sessions in London
Reports to: chief executive
Start date: as soon as possible
Salary: £38,000 / year
Probation: 6 months
Closing date: midday, Wednesday 6 May 2026 

This is the job for you if you have: 

• Experience in the individual giving side of fundraising (or a comparable relationship-based income role)
• The ability to build and maintain relationships with donors, including making asks and securing income
• Experience working with senior stakeholders, trustees, or volunteers in a fundraising context
• Strong organisational skills, with the ability to manage multiple priorities 
• Experience of a CRM-centric way of working and familiarity using and managing a CRM system to process supporter data and track engagement
• Excellent and adaptable written and verbal communication skills
• A enthusiastic and collaborative approach, with a willingness to contribute across the organisation
• A proactive, self-motivated approach, with the ability to spot opportunities and follow them through
• Strong attention to detail and commitment to high standards
• Knowledge of major donor fundraising and cultivation techniques
• Understanding of data protection and fundraising best practice

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all  nations, delivering community nursing and hospice care, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end of life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness they’re likely to die from.

The purpose of the PR & Media team is to support the vision and values that enable Marie Curie to deliver its organisational strategy and strategic goals: 

• To grow our influence, scale and impact to reach more people
• To grow our brand voice and influence thinking around end-of-life experience 
• To build integrated place-based end of life services 
• To build financial sustainability and grow our income.  

Your role

As a Regional PR & Media Lead for London, South East, East of England & Midlands, you will play a crucial role in raising the profile of Marie Curie amongst key target audiences by developing and delivering projects that command media attention and coverage. You will work with the media to shape major fundraising and influencing campaigns and build our brand.

You will ensure excellent PR support for our integrated place-based end-of-life services. Seeking to strengthen our regional and local voice and influence thinking around the end-of-life experience.

This is an ideal opportunity for someone with substantial experience in public relations (in-house or agency) who wants to take the next step in their career in one of the UK’s largest charities.

Key requirements:

• Experience in building strong relationships with key target journalists.
• Excellent knowledge of the media – print, broadcast and online.
• Excellent understanding of digital and social media.
• Influencing and negotiating skills – e.g. working with internal and external key contacts to ensure the right PR opportunities are prioritised and maximised. 
• Broad knowledge of the health and social care sector to ensure a competitive and relevant approach to media strategy development.
• Must be willing to occasionally travel across assigned regions.

Please see the full job description .

Salary: £36,900 per annum (+£3,500 London Allowance if applicable)

Contract: Fixed-term (12 months), full-time (35h per week)

Location: London (Hybrid). Home-based with 1-2 days a week in Head Office (One Embassy Gardens) office.

For this role, we can consider candidates based in London, Greater London and the wider South East. Must be within a reasonable commutable distance to the London Head Office. You will be expected to travel across the regions that you manage occasionally.

Application & Interview Process

• As part of your online application, you will be asked for a CV and supplementary details. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.
• Close date for applications: 10 May 2026. We encourage early applications as we may close the application process sooner once we receive a sufficient number of applications.

Benefits you’ll LOVE:

• Flexible working. We’re happy to discuss flexible working at the interview stage.
• 25 days annual leave (exclusive of Bank Holidays)
• Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
• Loan schemes for bikes; computers and season tickets
• Continuous professional development opportunities.
• Industry-leading training programmes
• Wellbeing and Employee Assistance Programmes
• Enhanced bereavement, family friendly and sickness benefits
• Access to Blue Light Card membership
• Subsidised Eye Care

At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone — staff and volunteers alike — supportive, inclusive and rewarding.  We take stringent steps to ensure that anyone who joins our organisation are suitable for their roles and are committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share.

We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings.  We actively encourage applications from people of all cultures, perspectives and lived experiences.

We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at .

Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you — your experience, perspective and voice.

Be at the heart of a welcoming community hub—shaping daily operations, supporting local people, and helping a growing centre thrive.
We’re looking for a proactive and organised Centre Coordinator to play a key role in the smooth running of the Weir Link Centre.

This is a varied, hands-on role where no two days are the same. You’ll be the person who keeps everything moving—from coordinating bookings and supporting community sessions, to ensuring the building is safe, well-maintained, and ready for use. You’ll work closely with the Centre Director, taking ownership of day-to-day operations and enabling them to focus on developing partnerships and growing the centre’s impact.

There is real scope to shape this role and make it your own. With a supportive and flexible approach from the Centre Director, you’ll be encouraged to bring ideas, use your creativity, and introduce practical improvements that enhance how the centre runs and how the community experiences it.

You’ll also be a visible and approachable presence within the centre—supporting a weekly volunteer-led art club, hosting a relaxed “stay & play” session for mums, and building positive relationships with partners, including our onsite nursery provider.

We’re looking for someone who is naturally organised, calm under pressure, and enjoys working with people from all walks of life. You’ll be confident managing a range of responsibilities within limited hours, and motivated to take ownership while contributing fresh ideas.

This is a great opportunity for someone who wants to make a meaningful contribution in a community setting—bringing together operations, coordination, and people-focused work in a role with real purpose.

Even if you don’t meet every requirement listed, we’d still love to hear from you if you feel you could be a strong fit.

Please find the job description attached. Applications must include a CV and cover letter to be considered.

Application deadline: 15th May

Interviews: 20th - 29th of May

Lloyds Bank Foundation 

Head of Programme Design and Organisational Development 

Starting Salary: £66,438 (if London-based); £61,872 (if not London-based) 

Contract: Full-time, permanent contract (we are open to conversations about flexibility - so please ask) 

Location: Remote role - can be based anywhere in England or Wales with an expectation of frequent travel across England and Wales 

About Lloyds Bank Foundation 

Lloyds Bank Foundation for England and Wales is an independent charitable foundation, backed by Lloyds Banking Group and the people within it. We want everyone to be in a good place - personally, in a home that’s a good place to live, and in a community that’s a good place to belong. 

We play our role by connecting and catalysing community-led change, providing the money, time, tools and connections that build organisations’ capacity and capability, to make people’s lives better and their communities stronger. 

We back people and communities across England and Wales, to make that happen, because when you back brilliant people, brilliant things happen. Our communities are full of ambitious, energetic and determined people stepping up to make their neighbours’ lives better and their communities grow stronger. Day in, day out. 

About the Role 

This is a leadership opportunity to shape how the Foundation designs, delivers and strengthens its programmes across England and Wales. 

As Head of Programme Design and Organisational Development, you will lead the Foundation’s approach to programme design, organisational development and volunteering, ensuring everything we do is high quality, evidence-informed and grounded in lived experience. 

You will set the standards, frameworks and tools that underpin programme design across the organisation, working closely with Programme Leads to design new programmes and strengthen existing ones. You will also lead our organisational development offer, ensuring charities and partners are supported to become stronger, more resilient and better connected. 

Alongside this, you will shape how volunteering contributes to our work, embedding it across programmes and ensuring it supports both community capacity and connection. 

You will work across teams and directorates to ensure programme design, organisational development and volunteering are fully aligned and working together to deliver meaningful community-led change. 

About You 

We’re looking for an experienced and credible leader with a strong background in programme or service design, ideally in complex or multi-partner environments. 

You will bring a deep understanding of how organisational development builds capacity and resilience, alongside experience of using evidence and insight to improve programmes and outcomes. 

You will be confident developing frameworks, standards and approaches that ensure quality and consistency, while also enabling innovation and learning. 

You will be a collaborative and relational leader, with strong partnership skills and the ability to work across internal teams and external organisations. A commitment to diversity, equity, inclusion and belonging is essential. 

How to Apply 

Please click ‘Apply’ to be redirected to our website, where you can download the Candidate Information Pack and find details of how to apply. 

For an informal conversation about the role and application process, please contact our recruitment partner, Atkinson HR via the information in the candidate pack.

Our Commitment to Diversity, Equity and Inclusion 

We hold Disability Confident Employer status (Level 2) and are working towards full status by 2027. This means that if you're a disabled applicant and your CV and application answers clearly demonstrate that you meet the essential criteria for the role, we will invite you to interview. 

More broadly, we are committed to building a diverse team that reflects the communities and people we work with. We believe that diversity of background, experience and perspective makes us stronger and helps us make better decisions. We actively welcome applications from people who are under-represented in the charity sector, including people from Black, Asian and minoritised ethnic communities, disabled people, and those with experience of the issues our funded charities work to address. 

Key Dates 

Closing Date: Thursday 28th May 2026 

Optional Q&A Session: Wednesday 6th May 2026 at 09:00-10:00 

First Interview: Tuesday 9th June 2026 

Second Interview: Thursday 18th June 2026 

Contract Type: Fixed Term for 12 months from start date

Location: Hybrid working, based in our London office. There is an expectation to travel 2-3 times a year for this role

Employer: King's Trust International (not The King's Trust)

Are you a strategic, values‑driven leader with deep experience in delivering complex international programmes?

Do you thrive at the intersection of quality delivery, partnership, people leadership and impact?

King’s Trust International (KTI) is looking for a Deputy Director of Global Delivery to play a pivotal role in shaping and strengthening our global delivery portfolio as we work towards our ambition of supporting one million young people worldwide.

The Role

This is a senior leadership role at the heart of our delivery model.

As Deputy Director of Global Delivery, you will provide strategic oversight and operational leadership across all regional delivery portfolios, working through our Heads of Regional Delivery and Senior Regional Managers. You’ll ensure our programmes are high quality, safe, financially sound, compliant and impactful, while continuously strengthening partner relationships and delivery capability.

You’ll act as a key connector across the organisation, working closely with Safeguarding, Finance, Impact, Fundraising, Digital & Design and Communications,  to ensure delivery is integrated, evidence‑led and aligned with KTI’s long‑term strategy.

Why this role matters

This isn’t just oversight;  it’s leadership with global consequence.

You’ll help ensure that:

• tens of thousands of young people each year access high‑quality opportunities
• delivery partners are supported to grow stronger and more sustainable
• safeguarding, risk and quality are never compromised
• KTI’s reputation with funders, partners and trustees remains robust and trusted

Your leadership will directly shape how our impact is delivered, measured and scaled.

What You’ll Do

You will:

• Lead and support regional delivery leaders across multiple geographies
• Ensure programmes meet KTI’s minimum standards for quality, safeguarding, financial and risk management
• Provide strategic oversight of delivery performance, KPIs and outcomes
• Strengthen partnerships and support delivery partners to improve quality and sustainability
• Champion equity, inclusion and youth‑centred approaches across global delivery
• Contribute to organisational strategy, funding development and board‑level reporting
• Spot risks early, lead problem‑solving and embed continuous learning

We’re Looking for Someone Who Is:

• A confident senior leader with experience delivering complex international programmes
• Comfortable managing multi‑regional portfolios and operating in dynamic environments
• A strong people leader who can coach, challenge and support senior managers
• Highly credible with partners, funders and internal stakeholders
• Strategically minded, but grounded in operational reality
• Deeply aligned with values of equity, safeguarding, integrity and youth voice

If you’re motivated by meaningful impact and want to play a central role in shaping how global programmes are delivered, we’d love to hear from you.

Perks for working at The King’s Trust International:

• Great holiday package. 30 days annual leave entitlement, plus public holidays. Office closure the days between Christmas and New Year
• Fantastic Family leave. Receive 13 weeks full pay and 13 weeks half pay for maternity and adoption leave, and pro rata entitlement for shared parental leave. Receive 8 weeks' full pay for paternity leave.
• Flexible and agile working. Where operationally possible, you can work your hours that support a work-life balance, including compressed hours and hybrid-working (part office - part home-based) or working from home options.
• Benefits platform. Everything from health and financial wellbeing support to discounts on your favourite restaurants, shops and cinemas
• A free employee assistance programme (EAP) to support your mental wellbeing.
• KTI will contribute 5% of your salary to the workplace Pension Scheme
• Generous life assurance cover (4 x annual salary)
• In-house and external training opportunities are available throughout the year

We’re looking for an organised and friendly Training Administrator to join our small, busy Training team.

You’ll play an important role in helping our training programmes run smoothly. This is a great opportunity if you enjoy administration, like working with people, and take pride in keeping things well organised.

About the role

You’ll work closely with other Training Administrators, Course Leaders, and tutors to support the coordination and delivery of our training courses.

We’re looking for someone who is:

• Well organised
• Comfortable working with details and data
• Confident managing several tasks at once
• Happy working both independently and as part of a team

Location

Hybrid working - 2 days per week in our office in Bracknell. The rest of the week working from home (UK‑based).

What you’ll be doing

Some of the responsibilities will include:

• Providing day‑to‑day administrative support to the Training team
• Responding to training enquiries by email or phone
• Managing Training team email inboxes
• Processing course bookings and applications
• Supporting learners using Google Classroom and Coassemble
• Keeping records up to date on the CRM and other systems
• Processing payments and checking invoices
• Preparing and collating training materials

What we’re looking for

Essential

• Experience in an administrative role (training or courses is a bonus, but not required)
• Strong attention to detail and accurate record‑keeping skills
• Good organisational skills and the ability to manage multiple tasks
• Clear and friendly communication skills
• Confidence working independently and as part of a team
• Comfortable using Microsoft Outlook, Word, and Excel

Desirable (but not essential)

• Experience or understanding of dyslexia
• Familiarity with Google Classroom and/or Coassemble

We’re happy to provide support and training where needed.

Please view the job description for full details.

Equal opportunities

We want everyone we work with — as colleagues, volunteers, supporters, or people we support — to feel included and that they belong at the BDA.

We are committed to building a diverse organisation that reflects the communities we serve and to ensuring inclusion in everything we do. Applications are welcome from people of all backgrounds.

The People & Culture Director is responsible for leading the People Team, business partnering with the SLT to provide strategic, operational and change leadership across the charity.

This role will lead all people, culture, and organisational development activities across Ygam, ensuring they are aligned with Ygam’s values, strategy, and statutory responsibilities as a UK charity employer.

Success will be consolidating and building upon our existing structures to deliver a high‑performing, values‑driven, and inclusive culture which enables Ygam to achieve our objectives both now and in the longer-term

As a trusted member of the Senior Leadership Team (SLT), the postholder will act as a coach, adviser, and culture‑builder—championing equity, wellbeing, safeguarding, and effective leadership and line management across the charity, as well as playing a full role in cross-SLT pieces of work.

The role also plays a key part in bringing colleagues together by coordinating internal events, including the planning and delivery of all-staff Together Days.

Our commitment as a People Team is to help the wider staff group on their journey within Ygam. We aim to provide an environment which brings out the best in our team, so that they can provide the best possible service to the people we support.

Who are we looking for?

This post sits on the Senior Leadership Team (SLT).  We are looking for a senior.  experienced, credible, and values‑driven people director, who combines strategic insight with a deeply human approach.

You will be someone who believes that culture is created through everyday behaviours, relationships, and decisions, and who is comfortable working with complexity, ambiguity, and change.

You will bring significant leadership experience at this level across the full HR and People brief. as well as strong professional judgement alongside empathy, curiosity, and humility. You will be a confident self-starter able to challenge constructively while building trust at all levels of the organisation.

Above all, you will share our commitment to high-performing culture that is driven by our mission and values and be motivated by the opportunity to help create a workplace where people and volunteers feel safe, supported, included, and able to do their best work.

Legacy & In Memory Senior Marketing Officer

Contract type: Permanent, Full Time, 35 hours per week

Location: London, UK
UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.

Salary: £41,325 per annum with excellent benefits

*We offer competitive, market-aligned starting salaries. While most roles are offered at the advertised starting salary, we may adjust this in exceptional cases depending on a candidate’s experience, skills, and potential.

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us as the Legacy & In Memory Senior Marketing Officer, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and suporters to make change happen.

About the team

The Legacy & In Memory (LIM) Marketing Team is responsible for increasing awareness and consideration for gifts in wills and/or an in memory gift. The team develop and deliver cross- funnel and multi-channel legacy consideration campaigns, supporter journeys and engage staff in the cross promotion of gifts in wills and in memory giving.

Our legacy income is growing, and the activities the LIM Marketing Team delivers is leading to long-term income growth to ensure that future generations around the world can change their lives with clean water.

About the role

As our Legacy & In Memory Senior Marketing Officer you will deliver a range of compelling communications to increase consideration for legacy giving and implement personalised stewardship journeys for our legacy and in memory supporters, as well as delivering engaging thank you events, and work closely with the Legacy & In Memory Marketing Manager to drive sustainable change.

In this role, you will:

• Plan, manage and execute print, email and digital campaigns across the marketing funnel to raise consideration for legacy giving
• Deliver exceptional stewardship, through personal communication journeys, for our Legacy and In Memory supporters
• Manage a legacy and high value supporter event programme
• Operate a rigorous test to learn methodology, regularly monitoring, evaluating and analysing campaigns
• Champion WaterAid’s commitment to equity, inclusion and safeguarding.

Requirements

To be successful, you will need:

• Proven experience in a direct marketing or supporter engagement role
• Proven experience in delivering and/or supporting on events
• Experience of developing and implementing supporter journeys across multiple channels
• A working style that reflects WaterAid’s values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation.

Although not essential, we’d prefer you to have:

• A recognised direct marketing qualification
• Experience of legacy or in memory fundraising
• Experience of working in the voluntary/ fundraising sector

Closing date: Applications close 12:00 PM UK time on Monday 11 May. Interviews are expected to take place week commencing 18 May.

How to apply: Click Apply to complete the pre-screening questions and upload your CV and cover letter

Can I use Artificial Intelligence (AI) technology in my application?

At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre‑employment screening

To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.

Benefits

• 36 days’ holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days’ annual leave
• Employer pension contribution up to 10 %
• Flexible and hybrid working arrangements
• Season ticket loan
• Free annual eye tests
• ‘Give as you Earn’ charitable giving scheme
• Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
• Sabbaticals
• One paid volunteer day each year

As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes between Christmas and New Year, allowing all UK WaterAiders to take a well-deserved break.

These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances.

Our People Promise

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal Opportunities

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

Safeguarding

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).

Together, we’ll change the world through water.

Join us and be part of the change!

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

• Addressing poverty and injustice through advice and support and influencing systemic change.

• Shifting power to people and communities affected by injustice and inequality.

• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.

• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.

• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.

Department background

The Advice Services directorate at Toynbee Hall is central to our commitment to address and alleviate poverty in London and beyond. Specialising in debt, welfare benefits, legal support, and generalist advice, our directorate has proven instrumental in significantly enhancing the financial wellbeing of those we serve. Last year alone, our efforts helped individuals and families to be over £23 million better off, showcasing the direct impact of our work.

tional model combines direct service provision with a collaborative approach. We directly employ a number of advisors who deliver expert, impartial advice. Simultaneously, we lead a coalition of 15 partner charities—including local Citizens Advice Bureaus and law centres—where additional advisors are employed. This structure allows us to amplify our reach and effectiveness, ensuring that a comprehensive network of support is available to those in need.

By integrating direct support with strategic partnerships, the Advice Services directorate not only tackles immediate financial and legal challenges but also contributes to the broader goal of systemic change, enhancing economic security and community resilience across one of the most challenged demographics in the nation.

How we work

Our values are Inclusive, Courageous and Empowering and we expect everyone who works with us to work in a way that aligns with these values and to do their utmost to deliver our strategic objectives according to their role.

Job purpose

As a Customer Care Representative, you’ll be the first friendly face (or voice) people meet when they reach out for help with challenges like debt, housing, benefits, employment or consumer issues. You’ll play a key role in helping each person feel listened to, supported, and confident about their next steps.

You’ll handle a mix of face-to-face, phone, and digital enquiries, working with empathy, patience, and clear communication. With full training provided, you’ll gain the skills to manage sensitive conversations, complete initial assessments, book appointments, and connect people to the right support services quickly and smoothly.

Scope of role

· Provide friendly, professional, and high-quality customer service as the first point of contact for people seeking advice.

· Manage a range of enquiries via phone, email, web chat, WhatsApp, and in-person at our Triage Hub

· Conduct initial assessments and book appointments with our advice specialists.

· Maintain accurate and confidential client information using our CRM system, always following GDPR and data protection requirements.

· Identify when to signpost or refer people to other organisations to ensure they receive the right support.

· Handle feedback or complaints with empathy, professionalism, and a focus on finding solutions.

· Approach sensitive or challenging conversations calmly, using good communication and de-escalation skills.

· Apply safeguarding principles in everyday work - training and guidance will be provided.

· Collaborate with colleagues and project partners to improve how people access and experience our service.

· Contribute to team meetings, training sessions, and occasional events at our East London hub and other venues as required.

Key working relationships

· Internal: CCR Managers, frontline advisors, Communications and Marketing colleagues, Project Leads, Data and Insights teams, and wider Toynbee Hall staff.

· External: Advisors and Clients

What Success Looks Like in Your First Year

• You’ll complete your CMA Level 3 qualification and gain confidence in supporting people with financial and wellbeing issues.
• You’ll build strong communication and assessment skills, managing a variety of enquiries confidently.
• You’ll contribute ideas that help improve our service and client experience.
• You’ll be part of a team that trusts and supports one another and learns together.

Person Specification

The successful candidate will demonstrate:

Essential

· Experience in providing customer service in person, over the phone or online

· Clear and confident communicator with good spoken and written English

· Strong active listening and questioning skills

· Able to build trust with people from diverse backgrounds

· Calm and empathetic approach when supporting people in distress or dealing with sensitive or challenging situations

· Good emotional resilience and self-awareness, including recognising when to seek support

· Strong organisational skills, with the ability to manage time, prioritise tasks and maintain attention to detail in a busy environment

· Strong attention to detail

· Ability to manage time in a busy service environment.

· Collaborative, solutions focused approach.

· Confident using Apple MacBook, including Microsoft Office 365, Microsoft Teams, and CRM systems

· Understanding of safeguarding principles and a willingness to apply these confidently after training

Desirable

· Knowledge of community services in a London context.

· Experience working or volunteering in advice, support, housing, debt, benefits, or other community-facing services

Director of Professional Standards & Accreditation
Home based (with regular UK travel)
circa £65,000 pa
Full time – 35 hours per week

The Director of Professional Standards and Accreditation is a senior position focused on establishing, overseeing, and upholding the standards that support professional registration and the award of professional titles within the cyber security industry. The role is responsible for overseeing operations that support the Councils core duties to:

• Set and enforce the standards of competence and behaviour required of those whose name is included of the Register of Cyber Security Professionals;

• Approve qualifications, certifications and assessment routes delivered by third party providers recognised as leading to professional registration;

• Award the professional titles of Chartered, Principal, Practitioner and Associate cyber professional and associated specialist designations.

• Determine continuing competence and CPD requirements to support ongoing entitlement to remain on the Register and hold a professional title in cyber security.

• Investigate complaints related to the professional conduct, competence or fitness to practice of registered cyber security professionals and enforcement of sanctions where deficiency or failure is determined.

• Acting as the Council’s principal authority on professional assessment and accreditation, the Director will also serve as the strategic interface with Ofqual, QAA, and other qualification regulators, ensuring national recognition, consistency, and public trust across all pathways—from vocational and apprenticeship routes to higher education and chartered levels.

• The Director of professional standards & Accreditation will have direct line management responsibilities and will be accountable for the wider professionalisation team and outcomes, including the direct delivery of the Associate professional registration title.

Key Responsibilities and Functions:

• Standard Setting: Develop and implement the ethical code, process for ethical complaints and professional competency standards that registrants must meet and adhere to.

• Regulatory Oversight: Accountable for the accreditation and quality assurance of bodies licensed to provide recognised assessments or routes to registration with The Council.

• Policy Development: Contribute to the development of policy for The Council, ensuring it aligns with the organisation’s vision and statutory responsibilities.

• Compliance & Enforcement: Ensure that registrants comply with the standards and regulations applicable to them and take action when non-compliance occurs.

• Public Protection: Protect the interests of consumers by promoting high professional standards within the cyber security profession.Job Description | Director of Professional Standards & Accreditation

• Strategic Input: Provide advice and guidance on matters of professional registration, standards, assessment and quality assurance including Licensed Body accreditation to the leadership team and The Council Board of Trustees.

• Stakeholder management and collaboration: Work closely with our key partners including UK Government, Regulators, Industry, Academia and licensed bodies and engage them with our vision and mission.

• Ensure effective co-ordination and collaboration with volunteers to feed into the quality improvement cycle and growth of the Council (expert advisory panels/groups/moderation/TAPs etc)
• Co-ordination and oversight of the Ethics Committee and Panel.

• Leadership and Management: To recruit, manage, supervise and support the individual members of staff for the professionalisation team, including setting and agreeing objectives within the organisation’s appraisal framework.

Required Experience and Skills

Professional Expertise:

• Deep understanding of the processes and requirements that underpin the development, implementation and upholding of professional standards including competency frameworks, ethical codes and practice guidance.

• Substantial experience leading accreditation, assessment, and quality-assurance functions in a chartered, regulatory, or Ofqual-aligned organisation

• Knowledge and experience of assessment methodologies, validation, qualification design and structure, internal and external quality assurance and moderation approaches to support the recognition of routes to professional registration and award of professional titles.Job Description | Director of Professional Standards & Accreditation

• Experience with qualifications and career pathways – shaping progression routes, aligning with industry standards, and ensuring recognition nationally/internationally.

• Strong grasp of the UK education and qualification ecosystem, Ofqual, QAA, apprenticeships, higher-education frameworks, and national occupational standards, capable of aligning professional recognition with formal qualifications.

Essential Experience:

A minimum of ten years of significant experience operating in comparable organisations to UKCSC whether Chartered Institutes, professional associations or regulatory bodies with a public interest purpose to set and uphold professional standards, maintain a Register and award professional titles.

Regulatory Principles:

Understanding of professional regulation and the role it plays in providing public assurance, trust and confidence.

Strategic Thinking:

Ability to think strategically and contribute to the future direction of the cyber security council and wider cyber security profession.

Analytical & Problem-Solving Skills:

Capacity to interpret data and develop solutions to complex issues and drive continuous improvement.

Communication & Interpersonal Skills:

Exceptional written and verbal communication skills, able to represent the Council with clarity and authority to boards, regulators, and external partners.

Commercial & Business Acumen:

Sound business and commercial awareness to sustain and expand the Council’s professional-registration community.Job Description | Director of Professional Standards & Accreditation.

Leadership and Management:

• Experience of managing and leading a high performing team, with a management style that empowers others.

• Ability to work flexibly within changing priorities and a capacity to be adaptable as required to deliver completed tasks to set deadlines.

• Experience of engaging and working effectively with committees, public-interest boards, and volunteer stakeholders as part of development activities.

• To carry out such tasks as the COO/CEO may from time to time deem necessary for the effective and efficient functioning of the Council.

• Reporting requirements and attendance at key strategic meetings.

• Record of representing an organisation at national level with credibility and gravitas.

Accreditation and Qualification Expertise:

• Experience in education and training accreditation.

• Knowledge or experience of the education pathways (apprenticeships to degrees).

• Good understanding of the UK education system.

• Understanding of competence-based assessment methodologies (portfolios, experiential learning, exams, interviews).

To apply, please send your up-to-date CV, along with a covering letter showing how you meet the personal specification and key duties via the email application button.

Closing date for applications: Friday 15th May at 12:00pm

Do you have good knowledge of best practice in relation to rent management? Are you interested in financial empowerment?
This role has been created to support the successful implementation, embedding, and ongoing optimisation of our new Housing Management IT System. 
The post holder will ensure that income related processes—such as rent charging, arrears management, service charges, and financial workflows—are accurately embedded across all refuge services. This will include ongoing configuration and testing of the new system to ensure it meets our needs.

Alongside system implementation responsibilities, the post holder will lead on the effective management and reduction of rent arrears, including recovery of historic arrears. Operating within a performance driven framework, they will ensure income KPIs, compliance requirements, and data quality standards are consistently achieved.

A key purpose of the role is to promote financial inclusion, ensuring survivors understand their financial responsibilities, maximise income through benefits and entitlements, and build long term financial resilience.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies

Closing Date: 09:00am on 18 May 2026

Interview Date: 26 and 27 May 2026