Volunteer recruitment coordinator jobs

The Charity advisor and partnership coordinator will play a pivotal role within Barnsley CVS’s growing and ambitious team, supporting local VCSE organisations to grow in strength, knowledge and connections.

This varied and dynamic role offers the opportunity to provide advice and guidance to VCSE organisations, create and develop resources and training, build and strengthen partnerships and play a role in ensuring the voice of the community has a influence in Barnsley’s development.  Your role will help ensure organisations and partnerships run efficiently and effectively. You will also provide flexible first-contact support, contributing to the professional and welcoming operation of the organisation.

This is an excellent opportunity for an organised and experienced VCSE professional to impart knowledge to others and make a tangible difference in the borough. The role offers exposure to a wide range of community-focused projects and the chance to be an integral part of a team driving positive change.

Salary: £33,612 FTE (£22,711 pro rata)

Hours: 25 hours per week

Reportable to: Head of Partnerships and Operations

Responsible for: No current direct reports but may develop volunteer or staff reports

Benefits:

- Flexible work start time and finish

- 5% pension contribution

- Additional annual leave days given between Christmas and New Year when the office is closed

- Volunteer leave of your choice equivalent to one full work week

- Free tea and coffee

- Free parking in the town centre

- Personal training budget provided

JOB TITLE:HR Coordinator

LOCATION:                        Great Horwood, Buckinghamshire (minimum 4 days in office per week)

SALARY: £35 - £40k per annum, depending on experience

JOB TYPE: Permanent, 5 days per week (37.5 hours)

Medical Detection Dogs trains dogs to save lives.

We train specialist dogs to detect the odour of human disease, providing life-saving Medical Alert Assistance Dogs to people with complex health problems across the UK and collaborating with NHS Trusts and other researchers and Universities both in the UK and internationally to advance the early diagnosis of disease with our Bio Detection Dogs.  We have an exciting new opportunity to join this small, but ambitious charity that is a world leader in its specialist innovative field.

MAIN PURPOSE & SCOPE OF THE ROLE:

The HR Coordinator will provide specialist and proactive support to other departments within the charity to ensure organisational compliance in all relevant areas relating to HR.

WHAT YOU’LL DO:

Reporting to the People Engagement Manager, you will be supporting the Charity to set and deliver on its People Strategy. You will be responsible for providing operational HR services, advice, and guidance with a primary focus on HR transactions, employee relations management, engagement, recruitment and performance management.  You will identify, analyse and utilise HR data to inform decision making and identify more efficient ways of working.

Reports to: People Engagement Manager

ABOUT THE ROLE

• You will lead the development and implementation of a best practice approach to recruitment.
• You will advise managers on best practice techniques for monthly one-to-one meetings and annual appraisals to ensure staff feel confident to openly discuss challenges as well as successes.
• You will review and update our existing HR policies and procedures, ensuring they not only comply with current HR law but importantly promote best practice.
• You will also work with the senior leadership team to develop a set of organisational values that prioritise equality, diversity and inclusion and reflect best practice, ensuring these are then communicated to all staff, volunteers, and stakeholders.
• This is a rare opportunity to join a charity that wants to strengthen the support it provides to its staff and volunteers.

Responsibilities of the Role

• Maintain all HR policies and procedures ensuring they are regularly reviewed and updated to reflect relevant legislation and best practice.
• Ensure managers and staff are aware of and understand policies and procedures, communicate changes, and provide support to managers when interpreting policies as required.
• To work in collaboration with the CEO and Senior Leadership Team in leading Medical Detection Dogs towards our vision of becoming a staff-centric charity.
• Provide an efficient service to deliver HR transaction activities throughout the employment lifecycle, from offer to off-boarding.
• Provide support, guidance, and advice for managers in conducting and concluding employee relations cases, including absence, performance management, disciplinary and grievance cases, ensuring adherence to policy.
• Manage, maintain, and deliver the charity’s onboarding induction to new members of staff.
• Always maintain the highest levels of discretion and confidentiality.
• Be a role model within the charity demonstrating MDD’s values and behaviours at all times.
• Monitor completion of performance appraisals and one to one meetings, issuing reminders and offering support to managers as required.
• Coordinate and support the delivery of employee engagement surveys, including planning, analysis, reporting and follow up actions.
• Produce regular HR reports and people data metrics for the Senior Leadership Team (e.g. turnover, tenure, sickness absence trends, performance outcomes).
• Maintain and update the HR system (Breathe HR), ensuring employee records are accurate and up to date.
• Prepare and submit monthly payroll changes to the finance team in line with payroll deadlines.
• Manage staff benefits including the health cash plan, life assurance, pension scheme and long service awards.
• Produce and circulate internal HR communications such as staff newsletters, HR updates and policy changes.
• Coordinate and support learning and development activities, including booking and maintaining training records and delivering HR related training for managers and staff (e.g. one to ones, appraisals, HR systems).
• Assist in developing employee engagement initiatives.
• Contribute to wellbeing and inclusion initiatives.

PERSON SPECIFICATION:

Experience & Qualifications

Essential

• CIPD Qualified and a minimum of 3 years’ experience in a similar role or currently undertaking the qualification.
• Employee relations (e.g. performance, absence, disciplinary, grievance, redundancy, etc) case management in line with current UK employment legislation
• Management of end-to-end recruitment activity, supporting hiring managers and focussed on candidate experience
• Excellent interpersonal, networking and communication skills
• Experience of managing relationships with staff at all levels

Desirable

• Experience of reward and recognition practices
• Experience of managing and inspiring staff, including encouraging innovation and improving ways of working to build a resilient and high performing team culture that delivers results
• Effective organisation and administrative skills gained within HR
• Experience on use of HR database (BREATHE)

Knowledge & Skills

DESIRABLE

• Ability to work independently and under minimal supervision in a fast paced and demanding environment, exercising good judgement, and using own initiative.
• Ability to work supportively and effectively within and across teams and build good working relationships
• Ability to maintain confidentiality when appropriate
• Proficiency in using Microsoft Office
• Highly effective written and verbal communication skills
• Good influencing and negotiation skills
• Strong people management skills with the ability to train and develop individuals and create a ‘one team’ ethos

Other Requirements

• A full current driving license
• Comfortable with dogs in the workplace/office

DIVERITY, EQUALITY & INCLUSION

We are a welcoming, diverse, and inclusive Charity. Medical Detection Dogs thrives when everyone feels comfortable bringing their best self to work. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential. We are committed to our values on equity, diversity, and inclusion.

Charity Values

All employees are expected to uphold the charity’s core values in their daily work. This includes demonstrating respect through open and considerate communication, fostering cooperation by working collaboratively, maintaining honesty in all interactions and ensuring fairness through just and transparent decision-making.

Benefits

• Sick Pay
• Health Cash Plan
• 26 days holiday, increasing with service
• 5% Employer Pension Contribution
• Free On-site parking
• Life Insurance   

Salary: £34,000 - £37,000 per annum

Contract: Permanent, full-time (35 hours per week)

Location: Central London

We are delighted to be supporting a global higher education institution in their search for a Student Engagement Coordinator to join their Student Life team. This is a full-time, campus-based role, looking to start in early April.

This is a fantastic opportunity for someone who is passionate about student leadership, community building and co-curricular learning, and who enjoys working in a fast-paced, internationally diverse environment.

Key Responsibilities for this role include:

Leadership Development & Coordination

• Creating and delivering a co-curricular leadership framework for emerging and established student leaders.
• Developing structures, governance processes and support systems for student clubs, societies and organisations.
• Advising student leaders including Global Site Ambassadors, club officers and the First Year Student Council.
• Supporting identity-based and special-interest student groups.
• Co-maintaining cross-institutional relationships with partners such as the LSE Students' Union.

Student Engagement & Service Programming

• Designing and delivering programmes that develop leadership, wellbeing and community engagement.
• Building partnerships to expand volunteering and service-learning opportunities.
• Helping shape the long-term vision for service opportunities, including learning outcomes and student engagement pathways.
• Supporting cultural events, service projects and major community initiatives alongside colleagues.
• Serving as a chaperone for day trips and overnight excursions.

Supervision

• Providing leadership and oversight for Student Engagement functions as assigned.
• Line-managing one Student Engagement Administrator, setting priorities and supporting delivery.

General Student Life Duties

• Supporting orientations, arrivals, major events and departures throughout the academic year.
• Participating in the on-call duty rota and responding to urgent or emergency student situations.
• Providing front-desk cover when required and referring students to appropriate university services.
• Working occasional evenings, weekends and bank holidays during high-demand periods.

To be considered for this position, you should possess:

• Experience within a Higher Education setting, in student engagement, student life, leadership development or community-based programming.
• Excellent communication and relationship-building skills.
• Strong organisational skills and the ability to balance multiple priorities across the academic calendar.
• Confidence advising student leaders and supporting co-curricular initiatives.
• A collaborative approach and enthusiasm for working with diverse student populations.
• Flexibility to participate in occasional out-of-hours work and the on-call rota.

If you're excited by the opportunity to help shape student leadership, foster belonging and contribute to a vibrant global student community, we'd love to hear from you.

Please apply below and submit your CV in Word format.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you throughout the application process.

The Role
The role of a programme coordinator is ensuring the smooth running of all student related events. This will include having a full understanding of all the SEO-London programmes; understanding the relevant industry that the programme supports; how these fits into the SEO-London organisation and using this knowledge to liaise with students and client/partner firms to run, organise and market successful events.

In turn this role will be responsible for using data to ensure the programme meets benchmark KPIs on attendance and demographics.  In coordination with the programme manager will make recommendations for possible changes and ideas to further support the student experience. The role will also ensure a seamless and professional level of customer care to all students. 

This role would be suited to individuals who are committed to SEO London mission, motivated to work with undergraduates and interested in learning about, and gaining experience in, charity management. We are looking for people who are passionate about representation and believe that background should not be a barrier to employment.

Responsibilities and Accountabilities

DAY TO DAY DELIVERY OF EVENTS 
Responsible for the overall administration all student events, with specific responsibility to ensure student communication is exceptional. Including event management, student and partner communication and coordination of all the relevant stakeholders, along with posting roles on opportunities page and weekly newsletter  
  
STUDENT MANAGEMENT & QUERY HANDLING  
Responsible for the relationship management of the students - including the ability to understand needs, resolve issues and anticipating and creating a strong relationship on behalf of SEO-London

• Responsible for managing student query escalations and to identify where there are opportunities to improve communication, marketing, or the type of events
• Responsible for managing the programme inbox (where applicable)
• Responsible for identifying creative and innovative ways to connect, educate and train students.
• Provide oversight of cv support, screening, and recruitment preparation 
• Responsible for attending campus events and representing SEO-London professionally with knowledge and enthusiasm
• Organise mentoring and buddying allocations 

QUALITY ASSURANCE  
Responsible for ensuring that all information relating to the events and student data is managed within the GDPR guidelines and is updated in Salesforce effectively for tracking purposes. Responsible for running reports to track and monitor events from the CRM

Person Specification

Skills and experience

We are looking for applicants who are:

• Looking to develop a career in charity and learn about charity programme management
• Motivated to work with undergraduates and enjoy interacting with large groups of people

• Have a working knowledge of the student lifecycle (both school and University)
• Strong understanding of employability skills required by students to be job market ready

You can showcase:

• Demonstrable communication and listening skills  
• Ability to collaborate and work as part of a team  
• Empathic approach to working with others
• A passion for our mission and the determination to help build the careers of others

You have some experience in some of the following skills or be willing to learn and develop them: 

• Understanding or experience of marketing and comms
• Business writing skills   
• Managing and analysing data
• Event coordination
• Good competency using Microsoft (Outlook, Word, Excel, PowerPoint, Teams)
• Strong organisation skills

Required qualifications

• University degree (any discipline), apprenticeship or relevant work or volunteering experience

About Chapter One 

Chapter One is a small but growing charity, working to ensure that every child has 1:1 reading support at the time they need it most.

Our unique Online Reading Volunteer programme currently supports about 3,500 children a year. It pairs disadvantaged, struggling five to eight-year old (KS1) readers with reading support volunteers who come from over 180 local and national businesses. The volunteer task is very focused: readers commit 30 minutes a week to read with a child using a bespoke digital platform for an entire academic year. The results are transformative, boosting children's reading confidence and ability.

We have set ourselves ambitious targets and want to support 3,900 children by 2026/27, so this role, with responsibility managing, stewarding and nurturing our existing corporate partners, will be crucial to ensuring that we have sufficient volunteers and support to achieve this target. 2026 has been designated by the Government as the National Year of Reading, so we have a great opportunity to capitalise on this and secure business commitment for our work!

For more information about our programmes please visit our website. Please also take some time to visit our social media channels and watch our videos.

About the role 

Chapter One is seeking a proactive, energetic and enthusiastic Corporate Partnerships Officer to be an integral part of a team which aims to both maximise corporate income and deliver an excellent partner experience. 

Reporting to our Corporate Partnerships Manager, but also working closely with our Business Development Manager, you’ll support them both to deliver our annual volunteer targets and maintain our strong partner retention rate (currently 84%). This will involve supporting the account management of a portfolio of existing partners and the responsibility to nurture relationships to increase partner investment in Chapter One over time. The role involves collaborating across departments to ensure a seamless and positive experience for volunteers and partners.

This is a new role within Chapter One and is an opportunity for an early career professional to learn about charity-business partnerships in a dynamic, small charity which is flexible and agile.

Key Responsibilities 

Partner Stewardship

• As determined by the Corporate Partnerships Manager, lead the account management of a selected portfolio of corporate partners, achieving annual retention and growth targets for these partnerships.

• Focus, in all corporate partnership discussions, on maximising income and identifying opportunities to grow a partner’s support.

• Plan and conduct a regular cycle of partnership meetings, including mid and end of year reviews, proactively seeking out new opportunities that will maximise income and retain and grow partner support. 

• Support the Corporate Partnerships Manager to produce high quality written communications, reports and pitches as per the requirements of each partner, collaborating with the Data and Systems Officer and other teams as needed.

• Advocate effectively, with passion and enthusiasm, for Chapter One’s programmes in a variety of internal and external settings.

• Ensure, in conjunction with the HR and Finance Assistant, that partners are invoiced for their Chapter One donations accurately and in a timely manner. 

Partner/Volunteer Onboarding and Experience

• Work closely with the Corporate Partnerships Manager, Head of Corporate Partnerships and Volunteer Support Team to ensure that partner and volunteer onboarding is a smooth and positive experience. 

• Lead volunteer recruitment meetings as requested by partners, including presenting the programme to prospective volunteers and creating excitement and interest. 

• Alongside the Corporate Partnerships Manager, use internal systems to assign partner teams and volunteers to specific schools and ensure that their needs are met.

• Build proactive, supportive relationships with Volunteer Coordinators across partner organisations, providing timely, high-quality data and insights, and delivering an excellent partner experience to foster long lasting relationships.

• Working with Programme Manager team, Volunteer Support Team and IT team, to trouble shoot any issues arise. 

• Support the Programme Management team to liaise with partner contacts about the organisation of in-person school/office visits and virtual meet and greets.

• Attend Chapter One’s internal Volunteer Experience group and Corporate Engagement Group.

Marketing and Communications

• Work with the Marketing and Communications team to ensure that companies and volunteers have access to an array of promotional assets and recruitment materials

• Contribute content for the regular volunteer and corporate partner newsletters, including working with partners to gather volunteer testimonials and partner profiles

• Encourage corporate partners and volunteers to promote Chapter One through their own social media and channels

• Support the organisation of online and in person partner and volunteer recognition events

General

• Oversee and maintain specific Account Management related processes, including stewardship plans, recording of activity on the Salesforce CRM and internal spreadsheets and platform databases

• Regularly use Microsoft Excel / Google Sheets to analyse data and support decision-making

• Conduct administrative duties as required to support the Head of Corporate Partnerships and Corporate Partnerships Manager

• Attend conferences and events to represent Chapter One and talk about its work to existing and potential new partners

We are looking for some of the following attributes, though you might be more experienced in some areas than others: 

• A commitment to Chapter One’s mission and values. 

• Experience of account management of Corporate Partnerships or equivalent relationship-based roles in a fundraising, events, sales or marketing environment

• An ability to create compelling written pitches, ensuring messaging and brand are consistent 

• Outstanding presentation skills, with the ability to excite and inspire an audience 

• Excellent interpersonal skills with the ability to build relationships with business professionals at all levels 

• Excellent organisational skills and attention to detail 

• An understanding of CSR/social value and employee engagement 

• An understanding of social media platforms, particularly LinkedIn. 

• Able to take personal accountability for own workload and for delivery of targets 

• A ‘can do’ and flexible approach with an ability adapt to changing priorities 

• Awareness of the importance of data security best practice and GDPR regulations when processing a range of stakeholder data 

• Highly computer literate, particularly in Excel, with hands-on experience of using Google suite and platforms and tools such as Salesforce CRM, PowerPoint and more. 

You’ll be more successful in the role if you have: 

• Experience of using digital marketing platforms 

• Experience of working in the charity/non-profit sector 

How to Apply 

Please send your CV (maximum 2 A4 sides) and a covering letter via Charity Jobs. Your covering letter (maximum 1 side of A4) should: 

1) Detail your relevant experience, including clear examples.

2) Tell us about a partnership that you have initiated or been involved with and what you did to make it succeed. 

3) Tell us about how our organisational mission is in line with your values. 

Applications that fail to meet these criteria will automatically be discounted. We understand that you may use AI to help craft your application, but do remember that we will be looking for individuals who write a letter that stands out. We want you to have every opportunity to shine and to show us your talents - please let us know if there is anything we can do to make sure the assessment process works for you.

As a charity that values and celebrates people's diversity and champions opportunities for all young people, we are keen to receive applications from people who have experienced disadvantage and from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation. We believe that a diverse organisation is one that is more innovative, more creative and gets better results.

Chapter One is committed to safeguarding children and young people. All post holders are subject to a satisfactory enhanced Disclosure and Barring Service disclosure. Copies of our Safeguarding Policy and Safer Recruitment Policy are available on request.

Join us in delivering early intervention support that empowers young people to thrive.

As a Children and Young People (CYP) Community Wellbeing Co-ordinator, you will support children and young people experiencing challenges such as anxiety, low mood, social isolation, family pressures, and school-related stress. Through personalised, strengths-based plans, you’ll connect them to positive, non-clinical community activities and services that build resilience, confidence, and long-term wellbeing.

Key Responsibilities:

• Meet with young people and their parents/carers to understand what matters most and co-produce tailored action plans.
• Connect families to relevant voluntary and community sector services.
• Provide short-term support (approx. four sessions), including follow-ups and accompanied visits where appropriate.
• Work collaboratively with GP practices, schools, healthcare professionals, and community organisations.
• Maintain accurate records, monitor outcomes, and contribute case studies and reports.
• Support safeguarding processes and ensure safe, appropriate exit planning.
• Champion social prescribing locally and strengthen partnerships across Bexley.

The CYP Social Prescribing Project focuses on early intervention, reducing health inequalities, and improving emotional, social, and physical wellbeing. By linking young people to community-based support, we ease pressure on statutory services while promoting holistic, person-centred care.

If you are committed to making a meaningful difference in young people’s lives and thrive in partnership-based community work, we would love to hear from you.

We are looking for a candidate who can demonstrate:

• A strong understanding of the diverse needs of children and young people.
• Knowledge of safeguarding responsibilities and best practice.
• Experience of partnership working and engaging families in community-based support.
• Excellent communication, organisation, and case management skills.

World Jewish Relief provides life-saving and life-changing action to people in crisis around the world. We work with our trusted local partners to help people survive the consequences of conflict and disaster, to thrive and rebuild their lives. We deliver programmes using our expertise, with urgency to achieve maximum and sustainable impact for those within and beyond our community.

We are looking for an Interim Head of Events to manage our existing events portfolio as maternity cover. You will be responsible for managing a range of well-established, high profile events including our flagship Annual Dinner which raises over £1.6M and is critical to our donor engagement, retention and income. You will ensure all our events run successfully, are organised to the highest standards and delivered with immaculate care and precision. You will manage a small team of two, providing guidance and support where needed. You will also work closely with our Marketing and Communications team to develop content and marketing for events.

You will join our Fundraising team, which is made up of 11 individuals working across a range of portfolios, including: trusts and foundations, institutional funding, major donor fundraising, individual giving and legacies, online matched funding campaigns, events, donor acquisition and engagement.   

You should have:

• Significant experience and a proven track record of event planning, coordination and delivery to an exceptionally high standard, within the non-profit sector.
• Experience of managing a small team
• Experience of managing budgets
• Experience working alongside Chairs, Trustees and/or Event Committees
• Exceptional organisational skills and attention to detail
• Strong written and verbal communication skills, able to communicate to a wide range of stakeholders.
• Ability to multitask, managing numerous priorities at the same time, to tight deadlines
• The ability to use your own initiative and to work under pressure. 
• Excellent interpersonal skills and the ability to develop and maintain good working relationships with colleagues at all levels and with senior volunteers
• A commitment and empathy to the work and values of World Jewish Relief.

Benefits

We offer a range of benefits including:

• 23 days holiday plus bank holidays and Jewish holidays. After 2 years’ service holiday entitlement increases to 25 days.
• Pension scheme – we contribute 5% to the World Jewish Relief pension scheme.
• Life Insurance – up to 3 times salary to nominated beneficiaries
• Health Cash Plan – cash back to cover the costs of dental treatment, optical care, specialist consultations and a range of complementary therapies
• Enhanced maternity & paternity pay
• Employee Assistance Programme – free, confidential advice or support with any personal or work related concerns or free counselling if needed
• Season ticket / travel to work loan
• Cycle to Work Scheme
• On Friday the office closes at 3pm
• We encourage flexible working and offer a range of flexible working options.

Equality, Diversity and Inclusion

World Jewish Relief promotes equality, diversity and inclusion in our workplace. We invite and welcome applicants from diverse backgrounds. We encourage applications from candidates of different ethnicities, socio-economic backgrounds, race, gender, age, disability, sexual orientation and of faith or none that meet the criteria set out for this role.

You don’t need to be Jewish to work for us, but you must be committed to our faith based values of Justice, Kindness, Repairing the World and Welcoming the Stranger. We are inspired by these values to work beyond our community, recognising the dignity and potential of all people.

How to apply

Please upload your CV and a cover letter which demonstrates your suitability for the role answering the following question in your cover letter:

· Why does this role appeal to you and how do you meet the criteria in the person specification?

Interviews will be held on Monday 27th April

Key Information:

LOCATION: Bristol, Newcastle, Nottingham, London and Manchester (hybrid working pattern). We are prioritising applications for the Nottingham and Newcastle locations in line with our regional development strategy.

HOURS: 37.5 hours per week (flexible working around core hours of 10am-4pm)

START DATE: 10th August 2026

DURATION: 18-month graduate programme with optional apprenticeship opportunity upon completion. Permanent contract from August 2026. 

SALARY: £27,375 per annum (Bristol, Manchester, Nottingham and Newcastle), £30,025 (London).

DEADLINE: Thursday 2nd April at 12pm (noon).

The application process: written application > video interview > assessment centre.

Assessment Centres will take place between 20th April and 8th May 2026. They will be conducted on Zoom and consist of 3 tasks: An interview, a written exercise and a group task (with up to 3 other candidates)

In keeping with upReach's mission and values we would particularly encourage applications from individuals from underrepresented groups and those with lived experience of barriers to social mobility.

We encourage all applicants to review our Application Pack before submitting your application.

About upReach

Do you think that your socio-economic background should determine your career prospects?

upReach’s vision is of a society in which everybody has an equal opportunity to realise their full career potential. Our work is important because right now a student from a disadvantaged background who gains a first-class degree from a top university is less likely to secure an elite job than a more privileged student with a 2.2.

We are an award-winning charity employer working to address this issue in partnership with employers and universities. We help undergraduates from lower socio-economic backgrounds achieve their career potential by providing an intensive programme of support that addresses socio-economic barriers to graduate employment. 

To find out more about how we support our students, visit our website and read our Annual Report, and Impact Report. 

About the FCLP

upReach is recruiting for our unique Future Charity  Leaders Programme (FCLP). This is a great opportunity for anyone who is passionate about social mobility, and looking to gain exposure to various aspects of charity management whilst working with university students who are exploring their career options. We welcome applications from those in the corporate world who are looking for a career change as well as recent graduates wanting to kick-start their career in the third sector.

upReach’s Future Charity Leaders Programme (FCLP) combines delivery work (supporting our Associates) with exposure to a range of aspects of charity management.

As a Programme Coordinator on the FCLP, you will deliver personalised, employment-focused support to a cohort of approximately 80 Associates, helping to transform their lives by equipping them with the necessary skills to secure a top graduate job. During a typical week, you should expect to be working across a range of projects including:

• 1:1 undergraduate coaching

• Events organisation

• Application support

• Partnership management (with university partners or employer partners) 

• and more!

In addition to this, the programme offers the opportunity to develop skills in key areas of charity management by participating in 3 rounds of six-month 'rotations' across different functions. After your initial 18 months and the completion of 3, six-month rotations, you will have the opportunity to undertake an apprenticeship in Leadership and Management to further develop your skills and gain a level 3 qualification.

Throughout the programme, you will receive dedicated internal training developing your leadership skills and building your confidence in the role.Through our partnership with The Circle Line, you will be part of a supportive peer group, offered regular personal development training workshops online and in-person on their '12 Tools for Life'. You will also be able to choose your own practitioner to support you in 1:1 sessions throughout the programme to help you unlock more of your unique potential.

What will I be doing?

The FCLP is a fast-paced but rewarding role. Programme Coordinators spend 80% of their time (4 days per week) working directly with Associates to enhance their career knowledge and skills and 20% (1 day per week) on a charity management rotation (or an apprenticeship after 18 months). No two days are the same, but your responsibilities may include:

• Building and maintaining strong relationships with Associates, helping them to achieve their career goals 

• Developing and delivering professional development-focused support

• Individual and small group work with Associates 

• Assisting Associates with their applications to undergraduate positions and graduate jobs 

• Developing sector and/or employability skill knowledge while building resources to aid all Associates 

• Developing and maintaining strong relationships with university and/or employer partners 

• Delivering informative workshops to enhance sector knowledge and employability skills

• Planning, delivering and reporting on events and workshops with partners

When applying for this role we ask that applicants are able to commit to the full 18-month training programme, and we encourage participation in the apprenticeship scheme beyond this. As you will be working directly with our beneficiaries throughout their degree, this consistency will allow you to build bonds with your Associates and ensure continuity, thus allowing us to have the most impact for the young people we work with.

What Skills and Experience do I need?

This programme would be suited to individuals who are committed to upReach’s mission, motivated to work with undergraduates and interested in learning about, and gaining experience in, charity management. We are looking for people who are passionate about social mobility and believe that background should not be a barrier to graduate employment. 

Essential Skills/Experiences:

• Working in a fast-paced environment and working independently to find solutions to problems

• Strong organisational and time management skills with a keen eye for detail and the ability to manage a varied workload

• A University degree in any discipline, or equivalent experience

• Self-motivation and an ability to work in a small team as well as solo

• Excellent communication skills and strong written English

• The ability to engage and communicate confidently with undergraduates, corporate volunteers (mentors) and employers via phone, email, and in person

• Confidence with public speaking or facilitating workshops

Desirable Skills/Experiences:

• Knowledge of the graduate labour market in the UK and experience supporting individuals through an application process 

• Working in one or more of the career sectors that upReach support Associates in applying to.

Team Culture & Benefits: 

By joining the upReach team, you will be joining a team who are dedicated to encouraging you in your career journey and fostering an inclusive culture. 

We offer: 

• Flexible working, hybrid working and reduced Summer Hours (June-August)

• Statutory Holiday Entitlement of 25 days, plus bank holidays. (This increases to 27 days entitlement after 2.5 years and then to 30 days after 5 years of working with us)

• Enhanced Parental Leave beyond statutory requirements for all team members

• 1 day of Birthday leave, 1 day of Volunteering leave and discretionary annual wellbeing days

• Optional extended unpaid leave

• 3% Pension Contribution, this increases to 5% after 5 years of working with us 

• Cycle-to-work scheme, Tech scheme

• Monthly socials, Annual in-person Team Day

• Dedication to Staff Wellbeing through our Employee Assistance Programme, Mental Health First Aid Training 

• A range of discounts through the Charity Workers Discount and Tickets for Good websites

• The opportunity to participate in our fantastic staff networks: 

  • Disability and Inclusion Network

  • Diverse Roots Network 

  • Green Network 

  • LGBTQ+ Network

  • Mindfulness Network

  • Parents and Carers Network

  • Socio-Economic Background Network

  • (Im)Migrants Network

Ready to apply?

We are dedicated to making our recruitment process inclusive. All applications will be blind screened, and our job packs are available in Braille, large text or another format upon request. We can provide reasonable adjustments throughout our recruitment application process and on the job, and we'll always endeavour to be as accommodating as possible. 

Unfortunately, upReach is unable to offer Visa Sponsorship.

Applications close at 12pm on Thursday 2nd April

Equal Opportunities

At upReach, we are committed to being an equal opportunities employer and do not discriminate in employment matters on the basis of race, ethnicity, religion, gender, age, disability, social background or any other protected class. We celebrate and value the diverse perspectives that people from all backgrounds bring to our team. We are passionate about creating a workplace that is inclusive and reflects the diversity of communities across the UK. Thus, we encourage applications from individuals from underrepresented groups, including Black, Asian and other ethnic minority backgrounds, those with disabilities, those who are care-experienced, those from low socio-economic backgrounds, and those who are LGBTQIA+.

Organisational Vision & Context:

As we journey towards our vision to bring fulness of life for every child, no matter what struggles they face, we’re looking for a motivated and mission-driven individual to join our team as a Church Relationship Lead for our Make Lunch programme. 

While our programmes vary, they share one common thread: an unwavering resolve to see lives transformed for good. Mobilising over 200 churches and 1,500 volunteers, TLG’s volunteer programmes – Early Intervention and Make Lunch – currently support around 5,000 children and their families each year. However, our vision goes further: we aim to see many more churches partner with us to transform lives in their communities.

This Role’s Impact:

We are seeking an experienced, relational, and highly organised leader with a strong passion for the issues of mental health, poverty, and social justice that underpin Make Lunch. Working alongside other Church Relationship Leads, this role will train, support, and develop church-based volunteer Make Lunch teams, ensuring they provide effective support and meaningful connection to children, young people, and families in their communities.

With excellent people, communication and training skills, the postholder will nurture positive, growing relationships with volunteer Make Lunch Coordinators, enabling excellent programme leadership at a local level. Operationally astute and confident in bringing constructive challenge, they will ensure all Make Lunch activities are safe and fully compliant. Driven by a commitment to continuous improvement, they will foster a growth mindset among those they support, maximising the impact of Make Lunch both locally and nationally.

TLG is a Christian charity and, as a team, we want to bring our faith to the work we do; as such, we are recruiting an individual with a strong and vibrant Christian faith. We would welcome applications from candidates from diverse backgrounds to enable us to better reflect the needs of the communities we serve.

Hours: Part time (22.5 hours per week, 0.6 FTE), including Tuesdays

Closing Date: Sunday 29th March

Initial Interviews: Monday 13th April – Online

Final Interviews: Tuesday 21st April – at our National Support Centre in West Yorkshire

Manager (Chief Executive) – Chorlton Good Neighbours
Location: Chorlton, Manchester
Salary: £35,000 - £40,000 per annum
Contract: Permanent, full time

Could you be the steady, friendly, hands-on leader who helps more people in Chorlton feel connected, fulfilled and valued?

About Chorlton Good Neighbours
Chorlton Good Neighbours is a small, well-loved neighbourhood charity with roots back to the late 1960s, working to reduce loneliness and support older people across Chorlton and adjacent neighbourhoods. Our work is local, practical and volunteer-led: befriending, home visits, transport, weekly activities, monthly teas, intergenerational groups and occasional day trips are all delivered with warmth and care.

Our volunteer base is extraordinary - around 100 volunteers support drivers, befrienders, activity leads, admin roles and trustees - and in 2024–25 we supported 474 people in total. Funding is a mixed model of public grants, local donations and modest earned income and the charity holds healthy funds to deliver our work.

This is a practical, hands-on, delivery-focused leadership role: you will lead a neighbourhood organisation through planned transition, preserving the community culture that makes CGN trusted, while introducing proportionate systems and succession approaches that secure its future. You will also spend substantial time supporting and supervising volunteers and facilitating activities alongside strategic duties.

As our next Manager (Chief Executive), you will:

• Strategy & Impact: Lead the development and delivery of a clear long-term strategy that sustains CGN’s neighbourhood impact and reduces social isolation amongst older people.

• Governance & Finance: Strengthen proportionate financial controls, grant monitoring and reporting while working closely with trustees including the Treasurer.

• Operational Leadership: Manage day-to-day delivery of volunteer-led services and introduce accessible procedures and safeguarding arrangements.

• Income Generation: Support fundraising and bid activity to secure multi-year funding and diversify local income streams.

• Community & Partnerships: Act as CGN’s visible ambassador, maintaining and developing relationships with Manchester City Council, NHS partners and local organisations.

• Volunteer Development: Recruit, induct and support volunteers and facilitators, building a resilient volunteer pipeline and clear role pathways.

• Brand & Profile: Promote CGN’s offer across local channels to maintain footfall, attract new supporters and celebrate members’ stories.

• Premises & Risk: Work with trustees on lease and premises issues and maintain a robust risk register to protect continuity of service.

Who you are

• An experienced, hands-on manager with significant experience of running small, community-facing charities or local services and a hands-on approach to operational delivery.

• Demonstrable expertise in recruiting, supporting and retaining volunteers, with confidence in DBS/safeguarding practice and volunteer supervision.

• Highly organised with strong event/activity planning skills, practical problem solving and attention to detail.

• Financially literate - comfortable with budgeting, grant monitoring and basic financial controls and able to work with volunteer finance leads.

• An excellent communicator: approachable, diplomatic and skilled at building trust with older people, volunteers, trustees and statutory partners.

• Values driven, emotionally resilient and committed to inclusivity and dignity in later life.

• Desirable: experience of Age-Friendly programmes or befriending schemes and local credibility or knowledge of Manchester/South Manchester.

Why Chorlton Good Neighbours?

• Meaningful local impact - lead a well-regarded neighbourhood charity with deep community trust and a broad activities programme.

• Strong volunteer culture - join an organisation supported by around 100 committed volunteers and an engaged trustee board.

• Secure footing to build from - healthy funds and a clear focus on securing multi-year funding and premises.

• Hands-on role with strategic scope - keep delivery at the heart of the job while developing proportionate systems and succession planning.

• Supportive transition - trustees have planned a careful handover and you will be supported through induction and the subsequent recruitment of a part-time assistant.

For full details of the role including how to apply, please download the full appointment brief. For an informal and confidential conversation about this position, please contact Jenny Hills at Harris Hill via the apply button with times to speak and (optional but appreciated) a CV or professional profile which will be treated with the strictest confidence.

Closing date for applications: 9am, Monday 13th April 2026

As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

RSPCA Little Valley Animal Shelter is seeking an exceptional Chief Executive Officer to guide us through an exciting period of growth, transformation and renewed strategic ambition.

At Little Valley, our purpose is clear: to promote kindness, prevent cruelty, and provide outstanding welfare for the animals who rely on us. Our next Chief Executive Officer will inspire staff and volunteers, strengthen community partnerships, and lead with clarity, compassion and courage.

About the role

Our team is united by our compassion, collaboration, integrity, excellence and deep connection to our community - values that guide every decision we make. We are looking for a Chief Executive Officer who will champion these values in everything they do.

We are in a pivotal moment of investment and cultural renewal, with major developments underway - including improved facilities, modernisation of systems, strategic income growth and strengthened community engagement. This is your opportunity to lead an ambitious and much‑loved charity into its next chapter.

Key Responsibilities

(Full Job Description and Person Specification attached.)

• Lead the organisation’s strategic direction, ensuring alignment with our mission, values and long‑term goals.
• Drive high‑quality, compassionate animal welfare services across all operational areas.
• Provide visible, empathetic leadership that supports a positive culture for staff and volunteers.
• Ensure strong financial stewardship, diversifying income and securing long‑term sustainability.
• Strengthen partnerships, community profile and external relationships across the region.
• Champion innovation, operational excellence and continuous improvement at every level.

About You

You’ll bring proven senior leadership experience, exceptional communication skills, strong financial and governance capability, and the emotional intelligence needed to lead a complex and values‑driven organisation. Above all, you’ll bring a genuine passion for animal welfare and a commitment to ensuring values remain at the heart of everything we do.

Why join us?

As our Chief Executive Officer, you will lead a dedicated team, steward an organisation with strong foundations, and be at the forefront of shaping a more compassionate future for animals across Devon. This is more than a leadership role - it’s a chance to create lasting impact.

How to apply

Please submit your CV and a supporting statement (maximum two pages) outlining how your experience, leadership and values make you the right person to become our next Chief Executive Officer.

Application deadline: Tuesday 7 April, 5pm

We encourage applications from leaders who are motivated by purpose, committed to impact and inspired by the opportunity to shape the future of Little Valley Animal Shelter.

#Chief Executive Officer #Chief Executive #CEO #Chief Executive Officer

Help tackle loneliness among older people in care homes

Thousands of older people living in care homes receive few or no visitors. Friends for Life Bedford exists to change that.

Through our befriending and group activities, we bring companionship, connection and meaningful relationships to care home residents across Bedfordshire.

We are now looking for an Administrator to ensure our volunteer services run smoothly, safely and efficiently — enabling more residents to receive the support they need.

About Friends for Life Bedfordshire

We are a Bedford-based charity working to address the social isolation of older residents in Bedfordshire’s care homes.

Founded in 2007, we have grown from a small local initiative to a registered charity with c90 volunteers supporting more than 30 care homes across Bedford Borough. In the last year, over 1,100 care home residents received our services.

The Role

You will take ownership of the charity’s core volunteer administration processes, ensuring they are efficient, accurate and fully compliant with safeguarding and data protection requirements.

This is a critical operational role. Delays or inaccuracies in volunteer administration directly impact how quickly we can onboard volunteers and support care home residents.

You will manage recruitment administration, DBS and compliance tracking, and key data systems, while producing reports that help the organisation understand and improve its impact.

This role is suited to someone who is highly organised, comfortable working with data and systems, and confident operating in a compliance-focused environment.

Key Responsibilities

Volunteer Administration & Onboarding

• Manage the end-to-end administration of volunteer recruitment
• Issue registration forms, respond to enquiries and proactively follow up with applicants
• Obtain references and coordinate DBS checks in line with safeguarding requirements
• Ensure volunteers progress efficiently through the recruitment process

Volunteer Induction & Compliance

• Arrange and administer volunteer induction (“Welcome Day”) sessions, including logistics and materials
• Book volunteers onto induction once all checks are complete
• Monitor DBS renewal dates and co-ordinate refresher checks to ensure no active volunteer is without a current DBS certificate.

Data, Systems & Reporting

• Maintain accurate and up-to-date volunteer and service records in line with GDPR
• Manage and develop online forms (e.g. JotForms) to support data collection and processes
• Analyse data and produce regular reports to support monitoring, evaluation and funding requirements
• Provide reports and insights to support decision-making by the Board of Trustees

General Administration

• Maintain records such as ID badges, training and safeguarding documentation
• Support communication and coordination between volunteers, care homes and staff
• Provide administrative support across the organisation as required
• Support the production and distribution of newsletters and other communications to homes and volunteers

About You

We are looking for someone who is organised, detail-focused and takes ownership of their work.

You will likely bring:

• Strong administrative experience, ideally within a compliance-heavy or regulated environment
• Excellent attention to detail, particularly when handling sensitive or confidential data
• Experience managing databases and maintaining accurate records
• Strong IT skills, including Microsoft Excel and online systems
• Confidence analysing data and producing clear, accurate reports
• Ability to manage multiple tasks and prioritise effectively
• Good written communication skills
• A clear understanding of confidentiality, GDPR and data protection principles

This role may particularly suit someone who:

• Wants a flexible, meaningful part-time role
• Enjoys structured, process-driven work with clear ownership
• Is confident working with data, systems and compliance requirements
• Thrives in a small organisation where they can take initiative and responsibility

What We Offer

• £13.91 per hour (£13,018 per year for 18 hours a week)
• Employer Pension
• Flexible and Hybrid working
• A supportive and passionate team of staff, volunteers and trustees
• The chance to transform the lives of care home residents every single week

How to Apply

Please submit your CV and a short covering statement outlining how your experience aligns with the position.

Selection will be via an interview.

Please note that applicants must have the right to work in the UK and be able to evidence this prior to interview.

Finally, the role is subject to an Enhanced DBS check.

Support for and implementation of the Branch’s strategic and service delivery plans

• Supports the Branch Director and Board of Trustees to ensure that the charity meets its governance responsibilities.
• Supports the development and delivery of the Branch Management team’s strategic and service delivery plans in pursuit of the vision, mission, and values of Samaritans and to meet Central London Samaritan’s objectives.
• Supports the development and delivery of a successful fundraising strategy that supports the organisation’s goals and contributes to its sustainability.
• Supports the Treasurer in the management of Central London Samaritans budget to ensure financial resilience.
• Contributes to the development of external and internal relationships and communications, raising the profile and reputation of CLS in support of the organisation’s charitable aims.
•  Contributes to the overall effectiveness of the organisation in ensuring to 24/7 availability to callers.

Provides leadership and line management to the staff team including the following functions:

• External relations and outreach
• Fundraising
• Recruitment and training of new volunteers
• Volunteer rota and support
• Facilities and Office services
• Other areas of responsibility that may from time to time be established.

Main Responsibilities:

Governance

• Support the Director and Board of Trustees to ensure that the charity meets its governance responsibilities.
• Ensure appropriate presentation and reporting on the progress of the organisation and on all matters relevant to the discharge of its charitable responsibilities.
• Provide in a timely and appropriate manner information that will assist the Trustees in carrying out their responsibilities.
• Monitor changes to statutory requirements on behalf of and in consultation with the Trustees and working with the Trustees and Directors to ensure compliance.
• Lead on all areas of Data Protection across the branch including policy development, revision, and implementation.

Financial Management & Fundraising

• Support the Treasurer in the preparation of the annual operating budget for agreement by Trustees.
• Manage the budget on behalf of and in consultation with the Director, Treasurer and Trustees
• In consultation with the Treasurer and other trustees, set an annual fundraising target.
• Support the development and implementation of a strategy for raising income to meet the needs of the organisation.
• Manage project and area budgets with relevant staff and volunteer leads.

Support for and implementation of the Branch’s strategic and service delivery plans

Support the Director and wider Branch Leadership Team in setting the culture and vision for the organisation that will enable staff and volunteers to understand what is expected of them and perform to the highest standards.

• Work closely with the Director and Branch Leadership team to deliver branch strategy and specific services.
• In conjunction with volunteer leads, manage the delivery of the organisation’s restricted funded programmes ensuring project milestones, timescales and financial imperatives are fully met and supporting growth in line with the organisation’s charitable aims.
• Work with the Governance Working Group to implement and manage the organisation’s operational policies and procedures.
• Input into to research and planning of new branch initiatives.
• Monitor changes to national Samaritans policies and guidelines, alerting Directors, and Trustees as appropriate

Line Management

• Work with Trustees and Directors to support the Branch Team to deliver the branch’s volunteering, outreach and fund-raising strategies
• Provide effective line management and leadership to the staff team by managing all aspects of staffing, including recruitment, setting objectives and managing performance.
• Line manage the Business Support Officer, Volunteering Coordinator, Recruitment and Training Coordinator and Fundraising and Events Officer, Trusts and Foundatons Officer and other roles that may from time to time be established
• Act as a role model to staff and colleagues by demonstrating exemplary standards of behaviour, a positive attitude, and high levels of personal performance.
• Identify and develop talent within the team that can be fostered, offering opportunities for personal and career growth where appropriate.
• Work with the Branch Leadership Team to support all staff activities.

Communications

• Work with the Director and Deputy Director for Communications and relevant staff members to support delivery of the branch Communications Plan. This will include coordinating internal and external communications as well as maintaining good relationships with volunteers, partners and other Samaritans branches and the Samaritans Charity.
• Maintain relationships with the Samaritans Central Charity in relation to media activity.
• Work with Director to ensure the Branch is represented on suicide prevention partnerships and involved in strategies with local councils and other organisations within the seven boroughs covered by the branch.
• Work with Branch Leadership Team to ensure the Branch is appropriately represented the branch at external events.

Facilities and Office Management

• Oversees the management of the building on behalf of and in consultation with the Trustees and the Office Manager
• Take overall responsibility for the contracting of services to the organisation
• Take responsibility for compliance with Health and Safety Regulations

Hours of work

1. The basic hours of work are 35 hours per week, spread over five working days. There will be a need to work some evenings and weekend days, so flexibility is essential. The core responsibilities and duties should be carried out during weekdays.

2. The amount of out of hours work will be agreed with the Director on an on-going basis. Time off in lieu will be allowed in agreement with the Director and in line with the current European Working Time Directive.

Limitations

This job description is neither exclusive nor exhaustive and the duties and responsibilities may vary from time- to-time in the lights of changing circumstances and in consultation with the jobholder.

The jobholder will be required to work within the rules and regulations of Samaritans and accept the authority of the Director, who has discretion to delegate authority to the job-holder and to withdraw it.

Equal Opportunities Policy

Central London Samaritans is committed to eliminating any discrimination and promoting diversity and equality of opportunity in all it does. It is therefore Central London Samaritans' commitment to provide equal opportunities in employment and we will not unlawfully discriminate against job applicants, employees of the Company, volunteers, workers, or contract workers on the grounds of their age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex, or sexual orientation.

Requirements

• Graduate or equivalent by experience
• Relevant postgraduate qualifications

Skills and abilities

1. Proven ability to manage a work programme, which involves managing, mentoring, and developing staff.

2. Ability to work to tight deadlines in managing a variety of tasks simultaneously in ways that ensure key objectives are met.

3. Work effectively with a range of different stakeholders, including paid staff, volunteer directors, volunteers engaged in service delivery, third party organisations and users of the services.

4. Strong communications skills, both oral and written, especially in matching style/language to audience being targeted.

5. Ability to research and develop reports at a senior level.

6. A self-starter who has the ability to develop and implement innovative solutions to both new and existing challenges.

7. Proven ability to assimilate/summarise complex information and to familiarise themself quickly and confidently with key issues.

8. Ability to build effective relationships, especially with organisations operating near people in distress, other helping agencies, and healthcare professionals.

9. Ability to enthuse and motivate paid staff and volunteers.

10.  Good financial management skills –evidence of leading and managing a budget.

11.  High level organisational delivery skills.

12.  Proven ability in managing staff who report to others for task management purposes, such as in a matrix structure.

Experience

• Experience of working with volunteers and paid staff
• Experience of financial planning and management, including budgetary control.
• Experience of implementing systems to comply with relevant legislation, including that on data protection, freedom of information, and health and safety.

Project management knowledge and skills.

1. Experience of working in a charity or not-for-profit helpline service, ideally like that of Samaritans

2. Experience of issues affecting London government

3. Experience of working with Boards of Trustees

Knowledge

• Sound general working knowledge of IT
• General knowledge of business management
• Experience and understanding of managing / developing teams.
• Knowledge of advanced IT and telephony, such as those required by Samaritans.
• Understanding of the policies and principles followed by Samaritans.
• Understanding of the rules and regulations, as overseen by the Charity Commissioners, by which Samaritans are bound.
• Knowledge of voluntary sector in terms of high-level policy decisions, structures and influences through government, small charities and local community organisations

Personal qualities

1. Intellectually strong, applying a structured approach to work.

2. A flexible and co-operative team approach, which is respectful of the ideas and expertise of others.

3. Adaptable to change, while being able to work unsupervised.

4. Able to use initiative, assessing and adjusting to changing work priorities.

5. Affinity with charity’s goals and values

The Hub Manager is responsible for the day-to-day leadership of a FSSW hub, ensuring safe, efficient, and compliant operations that maximise the volume of surplus food received, stored, and distributed to our Community Food Members (CFMs). This includes managing a mixed team of staff, FareChance employability participants and volunteers in their operational tasks, maintaining high operational and health & safety standards, and collaborating with colleagues across food & logistics, compliance, and community engagement.

Key Responsibilities
1. Operational Management

• Oversee and manage the safe and efficient daily operation of the hub, ensuring essential tasks are completed to a high standard.
• Ensure the hub is appropriately set up to meet Key Performance Indicators and goods in and deliveries out, working closely with the Head of Operations.
• Use FareShare UK (FSUK)’s digital stock system to manage product movements and maintain stock accuracy. Lead weekly stock takes and investigate discrepancies in collaboration with the compliance and food teams.
• Oversee the smooth intake and dispatch of food, liaising with food donors, FSUK, transport providers, and partners. Ensure food deliveries meet acceptance criteria and report any quality issues promptly.
• Ensure the Hub Operations team maintain positive relationships with CFMs, ensuring high standards of service and communication.
• Play an active role in identifying solutions to operational challenges, in collaboration with the food, membership and volunteer teams.
• Coordinate and manage external contractors for maintenance and repairs.
• Provide procurement support to secure value for money on consumables and equipment.
• With support from the wider FSSW team, meet food waste KPIs to ensure that we effectively maximise food redistribution to CFMs.
• Ensure adequate stock of operational supplies and equipment to support daily operations.
• Responsible for the Hub Operations controllable costs budget. Oversee the management of on-site petty cash in line with financial controls.
• Work with the Head of Operations to improve systems and integrate new processes to support growth and efficiency.
• Carry out analysis of the fleet and its equipment including weekly vehicle checks and basic maintenance duties (e.g. tyre pressures, topping up vehicle fluids). Work with the Fleet Coordinator to ensure the on-site vehicle fleet is well maintained, roadworthy and compliant.
• Contribute to delivery of the Operations Strategy, including key developments for FSSW.
• Carry out other duties as required to support the successful running of the hub.

2. Team Management

• Provide strong day-to-day leadership to a diverse team of staff and volunteers. Delegate tasks, give regular feedback, and maintain an open, inclusive working environment.
• Manage, supervise, and develop Line Reports, including performance management, appraisals, and training.
• Support effective recruitment and onboarding processes, ensuring appropriate support and shift cover. Identify shortfalls in rota cover and respond in effective and timely manner.
• Work with temporary staffing agencies to arrange short term hire drivers, when necessary.
• Collaborate with the Head of Operations and Volunteer Team to ensure effective volunteer induction and ongoing training. Support the Volunteer Manager in the delivery of corporate volunteer days.
• Register and onboard new drivers by delivering volunteer and staff driving assessments and agency driver inductions.
• Foster a positive and productive team culture in line with FareShare South West values.

3. FareChance Employability Programme

• Support the delivery of the FareChance programme by overseeing and supervising participants during operational tasks, ensuring they are actively engaged and contributing to the hub operations team.
• Ensure FareChance participants are effectively trained, supported, and equipped to carry out their allocated duties, with opportunities to build confidence and develop relevant skills, with support from the volunteer and employability teams.
• Foster a positive and inclusive environment that supports the health, safety and wellbeing of FareChance participants and enables them to thrive.
• Provide hands-on mentorship and act as a positive role model during day-to-day operations, supporting participants to build experience and confidence.
• Undertake relevant training to strengthen your ability to support FareChance participants and the wider volunteer team, including safeguarding, inclusive practice, mental health awareness and coaching approaches.
• Collaborate with the volunteer and employability team to ensure effective communication around support needs and progress.

4. Health & Safety (H&S) and Compliance

• Lead and manage safe, efficient, and compliant day-to-day operations of the Hub, ensuring all staff, volunteers, and FareChance participants follow health, safety, and food safety procedures at all times.
• Act as the on-site accountable manager for operational safety, including overseeing food handling, storage, vehicle use, manual handling, and equipment compliance.
• Champion a positive safety culture, modelling safe working practices and encouraging team members and participants to work safely and report hazards or incidents promptly.
• Oversee the supervision, training, and development of FareChance participants, ensuring they are supported to carry out operational tasks safely, build confidence, and develop skills.
• Maintain accurate records of health & safety activity, training, audits, risk assessments, incidents, and corrective actions, ensuring timely follow-up.
• Ensure the Hub complies with FareShare HACCP Food Safety Manual, Warehouse Manual, and all relevant legislation and audit standards.
• Lead on operational audits, internal checks, and reporting to the Head of Operations, ensuring continuous improvement in compliance and safety.
• Manage volunteers and staff effectively by delegating tasks, providing clear instructions, and maintaining a positive, inclusive, and productive environment.

5. Quality Assurance and Continuous Improvement

• Lead on-site delivery of any compliance-related changes introduced by FSUK, ensuring they are followed through to completion and embedded in practice.
• Manage and enhance compliance of the hub premises in line with FareShare’s minimum operating standards and expectations for operational efficiency.
• Work with others to identify and implement improvements to systems, processes and workflows.
• Ensure operational audits and assessments are carried out, actions are followed up, and improvement plans delivered.
• Collaborate cross-functionally with other teams to support service development and innovation.

Person Specification
Essential

• Proven experience in warehouse or logistics operations, with responsibility for delivery of KPIs.
• Strong working knowledge of health & safety legislation and risk management within a warehouse setting and able to champion a safety-first culture while enabling productivity.
• Experience of and confidence in working with clear procedures and compliance requirements such as food safety, hygiene, and auditing processes.
• Can demonstrate supportive, motivational, proactive and structured team leadership, including recruitment, supervision, and performance management.
• Experience of working in a fast-paced, dynamic environment with the ability to manage multiple priorities and respond in a calm, solutions-focused way under pressure.
• Competency in stock control systems and inventory management (e.g. digital stock systems such as GLADYS or similar).
• Clear and confident communicator, both written and verbal, with experience of cross-team and stakeholder communication.
• Able to demonstrate good judgement and decision-making, including escalating issues appropriately.
• Physically able to carry out the role, including manual handling and operating in warehouse conditions.
• Comfortable using basic IT tools (e.g. Microsoft Teams, email, online documents).
• Full UK driving licence, Forklift truck operator’s qualification (or willing to train as an essential part of the role)

Desirable

• Formal training or certification in health & safety, manual handling, or food hygiene.
• Experience of working in a charitable, volunteer-led, or community-based organisation.
• Experience of route planning and/or vehicle logistics coordination.
• Experience of working within a regulated or audited environment
• Experience contributing to or delivering change initiatives.

Attributes & Values

• Committed to FareShare South West’s work to fight hunger and tackle food waste
• Strong team player who supports collaboration and mutual accountability.
• Organised and methodical, with strong attention to detail.
• Reliable, consistent, and takes pride in maintaining high standards.
• Acts with integrity and openness; willing to learn from feedback and take responsibility.
• Enjoys being hands-on and actively involved in operational delivery.

Behaviours

• Leads by example and motivates others through positive, proactive behaviour.
• Calm and solutions-focused in challenging situations.
• Values and supports diversity and inclusion across the team.
• Communicates with respect and clarity, adapting style to suit audience.
• Champions a safety-first culture while enabling productivity.
• Embraces change and drives continuous improvement.
• Confident working within clear procedures and standards.

Additional Information

• Role may involve some manual handling; training will be provided.
• Enhanced DBS check required.