Volunteering and community engagement manager jobs in Birmingham
The role
This is an exciting opportunity to join GamCare at a pivotal moment, as the organisation launches a new programme focused on preventing and reducing gambling-related harm experienced by individuals affected by another person’s gambling, known as “Affected Others”.
This new role, funded by the Office for Health Improvement and Disparities (OHID), is an opportunity to develop guidance and resources for Affected Others and professionals, alongside designing and delivering peer support services and training. The programme will prioritise support for key groups across England, including men, young adults (18–25), neurodiverse individuals, LGBTQIA+ communities, and people from ethnic minority backgrounds.
As a Development Coordinator, you will be responsible for producing high-quality guidance, resources, and service developments, ensuring that safety is embedded across all outputs and that lived experience voices inform all aspects of the work. Using an iterative test and learn approach, you will gather insights, contribute to continuous improvement, and adapt resources and services to better meet the needs of target groups.
Key responsibilities
·Programme Support – Support the Programme Manager in the development of the programme, contributing to delivery against KPIs, timelines, and budget requirements.
·Resource & Service Development – Develop high-quality online and printed guidance and support for Affected Others and the professionals who support them. Work collaboratively with service teams to support the development of educational peer support and other support services.
·Matrix Working – Work collaboratively across programmes, including the Women’s Pathway Programme, to ensure resources and services are aligned, avoid duplication, and benefit from shared learning. Build strong internal relationships to support consistent messaging, practice sharing, and continuous improvement.
·Lived Experience Engagement – Support the active involvement of people with lived experience as Affected Others, ensuring their input informs the co-creation of resources and support services.
·Stakeholder Engagement – Build and maintain relationships with professionals working with target groups to inform the development of resources and services, and promote programme outputs to relevant audiences.
·Equality, Diversity & Inclusion (EDI) – Embed EDI principles across all outputs, ensuring resources and services are accessible, inclusive, and responsive to the needs of target groups.
·Learning & Insight – Contribute to a culture of continuous improvement by applying a test and learn approach, gathering insights to refine and improve resources and services.
·Impact & Evaluation – Support the collection of data and insights to assess the effectiveness and impact of resources and services.
·Monitoring & Reporting – Contribute to programme monitoring and reporting by preparing written, statistical, and verbal updates on progress and outcomes.
About you
The successful candidate will bring experience in developing guidance, resources or services that support positive behaviour change. In addition to this, you will have experience of building relationships and delivering initiatives with volunteers who have lived experience, as well as colleagues and external stakeholders.
Strong organisational skills are essential, along with the ability to manage competing priorities and experience of developing interventions using iterative “test and learn” approaches to build high-quality guidance and support.
About Us
Founded in 1997, GamCare is the leading provider of information, advice and support for anyone affected by gambling harms. We operate the National Gambling Helpline, provide treatment for anyone who is harmed by gambling, and create awareness about safer gambling and treatment.
Benefits You Can Enjoy
·33 days basic annual leave entitlement per annum (pro-rated for part-time colleagues) including bank holidays which increases with service
·A generous Pension Scheme - we contribute 6% and you contribute 2%
·Discretionary company sick pay from day one of service
·Employee Assistance Programme – 24-hour support
For further details and to apply please click the apply button.
Closing date for applications: Wednesday 20 May 2026.
Interviews will take place online via video conference – week commencing 1 June 2026.
GamCare are committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.
GamCare is an equal opportunities employer and doesn’t discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances, so candidates outside of the UK or who don’t have the right to work in the UK need not apply.
Job Title: Head of Insight and Impact
Reporting To: Assistant Director of Network Development and Impact
Manages: Data Analyst (direct management), Data Coordinator (dotted line)
Contract: Permanent
Hours: Full time (36 hours per week, flexible)
Salary: £49,440 - £55,620 per annum (appointments are typically made at the lower end of the salary range)
Location: Remote (occasional travel to Leicester office & other UK locations as necessary)
About Home-Start UK
Home-Start is a federated charity consisting of a central national office – Home-Start UK - and over 170 geographically dispersed local Home-Start organisations, all working together under the same identity.
We recognise that being a parent has never been easy. Every Home-Start volunteer is trained to work alongside parents to overcome the challenges they are facing. We work with parents to build on their strengths and give them the support that they tell us they need. We offer no judgement – just compassionate, confidential help and expert support. This peer-to-peer support is key to the difference Home-Start makes and often our volunteers have lived experience of the challenges their families are facing themselves.
About The Role
Head of Insight and Impact is an exciting new leadership role for Home-Start UK at a critical time as we develop and prepare to launch our new, federation-wide strategy in early 2027. You will ensure we make best use of the data and evidence that we already hold and build the insight-led culture we need to deliver on our mission.
Your key responsibilities will be to:
- Lead the development of a shared, federation-wide approach to impact measurement, transforming how we understand, evidence and communicate the difference that Home-Start makes to babies, children and families.
- Develop and embed data systems, tools and capabilities at Home-Start UK and across our federation, aligning with and enabling delivery of our new strategy.
- Design and lead a consistent approach to monitoring and evaluating the support we provide at Home-Start UK to our federation, ensuring outcomes and learning are captured and shared.
- Lead Home-Start UK’s Impact Team and work collaboratively with colleagues across the organisation and with local Home-Start teams, leveraging collective skills and expertise.
- In this busy and varied role, you will put insight and impact at the heart of our work. In a typical day you could be working with our data analyst to visualise and present the results of our latest National Data Return to the Executive Leadership Team, running a feedback session with local Home-Start teams piloting new outcome measures, and/or ensuring colleagues in our Fundraising Team have the insight they need for proposal development.
Ultimately, your efforts will help ensure that our movement can reach and support more families with babies and children facing their toughest times.
The people at Home-Start are its most important resource. Home-Start UK has been accredited with Investors in People since March 2005, which recognises the commitment we give to developing our staff.
Benefits of working for Home-Start
- Flexible working
- Family friendly policy
- PayCare health cash plan
- Enhanced employer contribution pension
- Learning and development
- DAS Employee Assistance
If this sounds like your kind of opportunity, then we want to hear from you!
The closing date for applications is Tuesday 19th May at 4pm.
First stage interviews will take place virtually on week commencing 1st June.
Second stage interviews will take place in-person at our Leicester Office on week commencing 8th June.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Home-Start UK is committed to Equality of Opportunity and Diversity. We wish to encourage applications from all parts of the community irrespective of gender, race, colour, age, sexual orientation or disability.
No agencies please.
About the opportunity
As Head of Corporate Planning, you'll lead the process by which Alzheimer's Society translates its strategy into a clear, deliverable plan and tracks the difference we are making. In a role where every decision shapes how we use our resources to end the devastation of dementia, you'll provide the leadership team with the insight they need to focus on what matters most and to keep adjusting course as the world around us changes.
You'll bring people together from across the organisation, building trusted relationships that make corporate planning a genuinely shared endeavour rather than a Finance exercise. Through workshops, partnership and powerful reporting, you'll help leaders at every level understand how their work connects to the corporate plan, where progress is being made, and where we need to challenge ourselves to do more.
You'll be part of our Finance and Assurance directorate, where our vision is to be the Society's single point of truth. Working closely with other Finance department heads, you'll help to deliver an accountable, efficient and improvement-driven approach to the Society's financial and corporate strategy, providing the leadership team with the information they need to run the organisation well.
Leading our Corporate Planning team, you'll set the standard for accessible, timely and accurate corporate planning, while continuously improving the way we plan across the Society and the way we measure success. You'll act as a vital source of insight on what is working across the Society, what might need to change, and where the next opportunity to increase our impact for people affected by dementia might lie.
Please note that this role is a 12 month fixed term contract.
About you
You're an experienced corporate planning or strategy professional who understands that good planning is about people as much as process. You're as comfortable in an Executive workshop as you are in the detail, and you know how to combine analytical rigour with clear communication, constructive challenge and a genuine interest in helping others see the bigger picture.
You'll have:
- An in-depth understanding and significant experience of planning a large organisation's activity in a way that effectively supports delivery and the tracking of performance, driving continuous improvement.
- A track record of providing insightful, accessible reporting to drive decision-making at senior levels, including with Executive and Board audiences.
- The confidence to engage stakeholders at all levels in planning and progress tracking, leading them through it with clarity and credibility.
- Proven facilitation, workshop leading and presentation skills, including with executive and senior leadership teams.
- Effective analytical skills, with the ability to draw insight from data and influence priority setting at an organisational level.
- Confidence and experience in leading a small team, managing their performance and developing their capability.
- The ability to deliver effectively to timelines in complex and sometimes ambiguous environments, balancing strategic focus with operational responsiveness.
- Demonstratable critical thinking skills, identifying and acting on ways to work more effectively and efficiently, and celebrating progress, solutions and impact rather than activity.
It would be particularly valuable if you also bring:
- Experience of corporate planning or strategy delivery within a large charity, public sector or values-led organisation.
What you'll focus on
- Leading the corporate planning process and producing the corporate plan, with clear objectives that align to budget and risk appetite and translate strategy into delivery.
- Analysing performance against the corporate plan and providing accessible, timely insight to the leadership of the organisation on what is working and what may need to change.
- Working with Finance, Risk and other relevant teams to align reporting on progress, outcome, finance and risk, producing engaging dashboards and reports that drive decision-making at Executive and Board level.
- Facilitating discussions, running workshops and driving engagement and understanding of our plans and how we measure them across all parts of the organisation.
- Setting, tracking and reporting the impact of activity as part of integrated team, directorate and corporate reporting.
- Continuously improving the performance of the Corporate Planning function so the Society remains agile in delivering impact aligned with the strategy.
- Owning and managing the departmental budget, ensuring resources are allocated effectively to meet strategic and operational objectives.
- Building and drawing on external networks to inform the Society's approach and decision-making, bringing best practice from across the sector and more widely.
You'll work alongside other leaders across Finance and Assurance to deliver the directorate plan and deputise for the Associate Director of Finance as required, role-modelling a high challenge, high support culture where accountability, performance and development go hand in hand.
Are you ready to bring planning rigour, partnership and insight to the people working to end the devastation of dementia?
Important dates
- The deadline for applications is 23:59 on Wednesday 20th May 2026
- Interviews will begin W/C 25th May 2026 and will include a presentation task to prepare beforehand.
About Alzheimer's Society
Dementia is the UK's biggest killer. One in three people born in the UK today will develop dementia in their lifetime.
At Alzheimer's Society, we're the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.
Together with our supporters, we're working towards a world where dementia no longer devastates lives.
Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.
Our commitment to Equity, Diversity, Inclusion & Belonging
We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people.
Our hiring process
During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply. Please also contact Alzheimer's Society Talent Acquisition Team via [email protected] for application support or any adjustments you might need.
To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.
We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.
We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a Criminal Record Check at the relevant level. You can read more information via our Website.
Giving back to you
Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.
You can also visit our Working for Us pages, which give you more information about what it's like to be an employee at the Society.