Jobs in east midlands
We are recruiting an Area Manager who will be forward-thinking and values-driven and will lead the strategic development and delivery of PAPYRUS’ Community Services across England South and East.
What you will do:
- Effective leadership of PAPYRUS strategy in your Area
- Ensure that PAPYRUS is represented in your Area at appropriate local and regional Suicide Prevention groups and bodies
- Manage Service Delivery in your area
- Ensure data is collected and recorded properly to enable impact demonstration and business development
- Develop and deliver a strategic plan for Community Services in your Area
- Build and sustain good relationships with commissioning bodies in respect of your Area
- Drive the effective performance of the Area by providing leadership which sets high expectations for staff, addresses development needs and tackles any poor performance effectively.
To be successful in this role you will have:
- Bachelor’s degree level or equivalent professional qualification in Leadership, Management, Health, Social Care, Social Sciences, Education, Business Development, Community Work, or Public Health
- Proven experience of building, managing and enabling a successful team, supporting their development, and managing their performance.
- Experience of identifying new approaches to underpin strategy and progressing new opportunities and translating these into sustainable, funded projects in the community
- Previous experience of preparing a budget, securing funding for projects/ programmes and having financial accountability for successful implementation
- Foster and cultivate opportunities for funded work on a sustainable footing
- Awareness of the issues around safeguarding and how these can affect young people and adults at risk.
- Ability to consider equality, diversity and inclusivity in all your decisions and actions
Please visit the careers site for the full job description and person specification for the role.
Salary: £48,226 per annum (SCP 37) progressing by increments to £52,413 per annum (SCP 41)
Hours: 36 hours per week
Location: Home based in South and East England
Contract: Permanent
Benefits: You will receive 28 days annual leave plus Bank Holidays (pro rata for part time workers), hybrid and flexible working arrangements, an attractive pension scheme, Simply Health membership, enhanced sick pay and enhanced parental pay. Please visit our website for more details.
Closing date: 7th December 2025
We reserve the right to close the vacancy earlier if we receive sufficient applications so, please submit your application as soon as possible.
PAPYRUS is committed to the principle of equal opportunity in employment and its recruitment policies are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments.
The client requests no contact from agencies or media sales.
Who we are:
Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background.
Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen.
We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.
Summary of the role:
The Community Fundraising Assistant (Ramadan Campaign) plays a crucial role during Ramadan. The role provides critical support in fundraising collections and events. The role will involve working occasional unsociable hours (weekends and evenings) and national travel, sometimes at short notice, during the Ramadan period to maximise our income generating opportunities.
About the Role:
- The main responsibilities of the role are lister below. Other tasks may be assigned on an ad hoc basis in support of our Ramadan fundraising activities.
- Attend mosques and Islamic institutions to collect donations and pledges in response to Muslim Aid’s appeals, supporting mosque collections through fundraising, data capture, and donor engagement.
- Set up and break down fundraising events, assisting with event setup, registration, and coordination across multiple venues.
- Provide administrative and logistical assistance before, during, and after events to ensure smooth and efficient delivery.
- Assist in the logistical coordination of Muslim Aid’s Live Appeals, helping to ensure all operational and support activities run effectively.
- Support and assist volunteers in running and managing fundraising activities, providing guidance and ensuring a positive experience for supporters.
About You:
To be successful in this role, you will need:
- Able to work unsociable hours at evenings and weekends.
- Passion and commitment to Muslim Aid’s mission and values.
- Adaptable to changing circumstances and proactively address challenges that may arise.
- Confidence in speaking to an audience and individual people.
- Any previous experience volunteering or working in a fundraising capacity would be beneficial.
Why you should apply:
Join Muslim Aid as a Community Fundraising Assistant in the Midlands and make a real difference during this blessed month. You’ll support key fundraising activities, work closely with local mosques and community groups, and help deliver meaningful initiatives that touch lives locally and globally. If you enjoy working with people, thrive in dynamic environments, and want to contribute to a purpose-driven cause, this role is a chance to use your talents for good. Join Muslim Aid this Ramadan and help strengthen the culture of generosity across communities in the Midlands.
How to apply:
To apply please submit your cover letter (no more than 1 page) and CV.
You must have the right to live and work in the UK. At this stage we are unable to offer sponsorship opportunities.
Applications will be accepted until the closing date. However, please note that Muslim Aid may conduct interviews and progress with the selection process on a rolling basis, with the aim of appointing a suitable candidate as soon as possible.
We are currently looking for a Senior Service Manager to oversee safe houses based in Liverpool, Manchester and Halton areas. This role is a chance to combine your leadership skills, compliance excellence and compassion.
In the role you will:
- Lead and Inspire: Manage and motivate a dedicated team, ensuring they receive high quality supervision, training, and support.
- Champion Safety & Quality: Take ownership of Health & Safety compliance, safeguarding standards, and quality assurance measures including CQC and internal audits.
- Drive Operational Excellence: Oversee budgets, payroll, and service delivery with a focus on efficiency and high standards.
- Empower Survivors: Ensure service users receive the care and advocacy they need to rebuild their lives.
What we are looking for:
- Proven experience in team management and compliance within a care or support setting.
- Strong knowledge of Health & Safety, safeguarding, and quality frameworks.
- Excellent communication, organisational, and IT skills.
- Experience in modern slavery support is desirable, but not essential as training will be provided.
About Us
Medaille Trust is one of the leading providers of support to survivors of modern slavery and human trafficking in the UK. We are working to provide refuge and freedom for survivors and fighting to see slavery in all its forms become a thing of the past. The need for this work has never been higher, there are more than 50 million estimated victims of modern slavery worldwide, and over 120,000 potential victims in the UK.
We operate ten safe houses and five outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year. We work to raise awareness in the UK and to provide preventive work in source countries. Our Pursue work helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators.
Closing Date: Monday, 29 December 2025 at 10:00 A.M.
Interview Date: TBC
Applications will be reviewed as they are received, and we reserve the right to interview/ appoint before the closing date. Early applications are therefore strongly encouraged.
This role is a subject to satisfactory Disclosure & Barring Service checks.
The ability to drive with a valid licence with use of own vehicle insured for business purposes is essential.
Medaille Trust's mission is to provide refuge & freedom from modern slavery. One of UK's leading providers of support for survivors of modern slavery.
The client requests no contact from agencies or media sales.
BACKGROUND
Magic Breakfast’s mission is to end child morning hunger in the UK now and for good. The latest research suggests that 2.7 million children are at risk of hunger, meaning one in five children don’t have enough to eat. When a child is too hungry to learn, they struggle to concentrate, absorb information, and manage their emotions, causing them to fall behind in their studies.
Magic Breakfast provides a nutritious breakfast to over 300,000 children and young people every school day. We work with schools in areas of high disadvantage, helping staff target children most in need without barrier or stigma.
We are now at an exciting point in our journey as we launch Nourishing Futures, our long-term strategy, which will scale our impact and redefine breakfast spaces not only as places to eat, but as places to thrive.
To support the delivery of this strategy, we are evolving our Business Development function with the creation of a new role – Head of Business Development. This role will enable continue growth and investment from public funding sources, whilst ensuring that we are able and positioned to capitalise on the growing number of commercial opportunities. It will also lead a move towards more innovative and blended income models across England, Wales and Scotland.
Key responsibilities:
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Lead the Business Development function as an innovation hub, proactively horizonscanningfor opportunities across public funding, commercial activity, and philanthropicgiving. Ensure the team can respond with agility and flex resources to pursue the moststrategic and sizeable opportunities, including blended income streams and complex,multi-strand bids or partnerships that span commissioning, corporate, and philanthropy.
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Coach, lead and support the Business Development team (BD Manager England &Wales, BD Manager Scotland, BD Executive), setting clear objectives, KPIs, and expectations for income growth and performance and ensuring a values-driven culture.
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Work collaboratively across the fundraising leadership team to ensure it operates as a cohesive, high-performing unit that acts with agility to plan, pivot and make strategic decisions that maximise opportunities and drive growth.
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Ensure compliance with procurement processes, contracts, GDPR, safeguarding, and relevant charity law, embedding ethical business development across the function and taking responsibilities for operationalising of and adherence to all of Magic Breakfast’s policies and processes.
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Drive growth in public funding by securing contracts with local authorities, devolved governments, health and education commissioners, multi-academy trusts, and other public bodies.
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Oversee the preparation of high-quality tenders, bids, and proposals, ensuring they are evidence-based, competitive, and strategically aligned.
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Identify and pursue complex, multi-strand funding opportunities that bring together commissioned income, philanthropy, and corporate support.
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Apply a strong understanding of Magic Breakfast’s goals, strategies, and business plan to inform Business Development activity, ensuring all initiatives are aligned with organisational priorities and contribute to long-term objectives.
- Conduct annual planning and budgeting in partnership with the Director of Fundraising & Development, setting, measuring, and reporting against agreed KPIs.
Please see job description for reponsibilities.
WHAT WE OFFER
At Magic Breakfast we value our employees and work hard to develop offer a supportive, respectful culture which enables everyone to bring their whole self to work.
APPLICATION PROCCESS
Should you wish to discuss the role before applying please email our People and Culture Team, recruitment @ magicbreakfast. com
Shortlisting - w/c 1st November
Interview 1 - 8th November
Interview 2 - 15th November
We reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.
The client requests no contact from agencies or media sales.
Drive Growth. Build Partnerships. Empower Young People
Are you an ambitious, strategic leader with a passion for growth and innovation?
Do you thrive on developing partnerships that drive real social impact?
If so, this is a rare and exciting opportunity to join Young Enterprise (YE) as our first Director of Income and Development — a pivotal new leadership role shaping the future of our organisation.
Who We Are
We’re Young Enterprise, a national charity with a bold mission: to give every young person the opportunity to learn, to work, and to thrive.
For over 60 years, we’ve empowered more than 7 million young people with the skills, confidence, and enterprising mindset they need to succeed in life and work. Whether launching a student company, learning financial skills, or developing leadership and resilience, we help young people unlock their potential and build brighter futures.
We’re now entering a dynamic new chapter — and we’re looking for a confident, visionary leader to help us grow our income, strengthen partnerships, and expand our impact.
Why Join Us?
We’re proud of our people-first culture and the passionate, collaborative team behind our mission. Here’s what you can expect:
- A strategic, high-profile leadership role with the scope to shape national impact
- A creative, ambitious environment where new ideas are encouraged and celebrated
- Flexible hybrid working, generous holiday allowance, and wellbeing support
- A strong commitment to equity, inclusion, and belonging
- The opportunity to build and lead growth that changes young people’s lives
- Being part of the global Junior Achievement Network, with peers in 140 countries worldwide and the opportunity to develop partnerships with global/multi-country funders
About the Role
This is a key senior position within our organisation — ideal for a strategic thinker with entrepreneurial flair and the drive to deliver transformational results.
As Director of Income & Development, you’ll lead our income generation strategy, securing and diversifying funding across corporate partnerships, trusts and foundations, individual giving, and commercial ventures. You’ll be at the forefront of growing our resources and influence, ensuring we have the means to deliver our Transforming Futures Strategy.
You’ll:
- Develop and lead a forward-thinking income growth strategy, driving innovation and results
- Build new, high-value partnerships while nurturing long-term funder relationships
- Identify emerging opportunities and trends across the fundraising landscape
- Work closely with colleagues across programmes, impact, and operations to create fundable, evidence-led propositions
- Represent YE externally at senior levels, building visibility and credibility across sectors
It’s a role for someone who sees opportunity where others see challenge — and who can turn bold ideas into sustainable results.
You’ll Love This Job If You Are…
- An ambitious, strategic, results-driven leader with a track record of income growth
- A creative and entrepreneurial thinker, unafraid to innovate and challenge the status quo
- An exceptional relationship-builder, confident engaging at board and CEO level
- Experienced in securing six- and seven-figure partnerships across multiple income streams
- Skilled in translating data, insight, and impact into compelling investment cases
- Passionate about youth opportunity, education, and social impact
- Collaborative, resilient, and motivated by the power of teamwork and purpose
Key Responsibilities
Strategic Leadership & Growth
- Develop and deliver an ambitious income generation strategy to grow and diversify funding.
- Lead with innovation, aligning income strategy to YE’s Transforming Futures vision.
Partnership Development
- Build and sustain high-value partnerships with corporates, trusts, and individuals.
- Champion best-in-class relationship management and stewardship.
Innovation & Market Insight
- Identify new funding models, trends, and opportunities across sectors.
- Position YE as a thought leader in enterprise and financial education.
Collaboration & Alignment
- Work closely with programme and impact teams to create compelling, fundable propositions.
- Actively contribute to the Senior Leadership Team and Board-level discussions.
Performance & Compliance
- Lead financial forecasting and income reporting, ensuring compliance and transparency.
Keeping Young People Safe
We are deeply committed to safeguarding children and vulnerable adults. All successful applicants will undergo an enhanced DBS check before starting and will receive ongoing safeguarding training throughout their employment and be expected to uphold excellent safeguarding practice at all times.
How to Apply
If you’re ready to take on a strategic leadership role where your creativity, drive, and influence can transform young lives, we’d love to hear from you.
Please send your CV and instead of a traditional cover letter, please answer these three questions, using up to 250 words per answer. Please note, applications without answers to the three questions will not be considered. Interviews will be held either in person or via Teams, and may take place before the closing date. Applications must be received by 23:30 on 10 December 2025. First round interviews earmarked for 17 December 2025 at our office near Russell Square which will involve a presentation.
Questions (250 words max per answer)
1. Personal Contribution:
What are the top three strengths, skills, or experiences you bring to the Director of Income and Development role, and how will they help you grow Young Enterprise’s income, partnerships, and impact?
2. Vision and Ambition:
If appointed, what would you most want to achieve within your first 12 months in this role, and why are these priorities important to you and to Young Enterprise’s mission?
3. Motivation and Values:
Why does leading income generation and development at Young Enterprise matter to you personally? How does your motivation and approach align with our transforming Futures Strategy and our values of unlocking potential, one team, enterprising and resilient, and creating great impact?
Full details can be found in the Job Description.
At YE we are passionate and committed to keeping your data safe and secure. Full details can be found in the YE People’s Privacy Notice.
Lead Growth. Build Impact. Inspire Futures.
We empower young people to discover, develop and celebrate their skills and potential.
The client requests no contact from agencies or media sales.
Fixed-term (12 months) | Remote (UK-based)
Oak is a fully remote, mission-driven organisation offering high levels of flexibility, autonomy, and purpose. We’re a national not-for-profit working in partnership with teachers to create the highest-quality, sequenced curriculum and lesson resources for pupils across all subjects and age groups.
Our culture has been independently recognised through:
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Flexa verified (93% overall score, including 95% for working hours and 97% for role modelling)
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Escape the City's Top 1% Employers – based on anonymous colleague reviews of culture, development, and impact
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Investors in People Gold - through external accreditation and colleague feedback
About the Role
Oak National Academy is looking for an exceptional Head of People & Planning to join our leadership team on a maternity cover basis.
This is a pivotal role at the centre of a small, high-performing public body. You will lead Oak’s people, planning and governance functions, shaping the culture, systems and assurance that help every colleague do their best work.
You will build and strengthen our HR capability, creating practical approaches that balance care, compliance and performance. You will also oversee our governance and planning, working closely with the Department for Education to ensure Oak remains focused, agile and accountable.
We are looking for someone who brings good judgement, clear thinking and a genuine commitment to people and culture. You will enjoy working collaboratively, solving problems and helping others succeed.
If you want to make a meaningful difference by helping a values-driven organisation evolve for its next chapter, we would love to hear from you.
What You’ll Be Doing
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Establish and lead a people function within the planning team, building a sustainable HR capability, ensuring compliance, and enabling intelligent use of external HR expertise to support organisational needs.
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Responsible for all decisions relating to the performance and function of our internal and external governance (including communications, meetings and whole-org offsites).
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Maintain specialist expertise in the governance of non-departmental public bodies and be the authority across Oak and more widely across the sector.
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Build and maintain an excellent relationship with Oak’s Sponsorship Team and be the main contact for all DfE governance and support.
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Leading, chairing and continuously improving the performance of the Oak Leadership team.
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Manage the internal and external governance budgets (6-figures).
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Recruit, develop and manage a high-performing operations planning team.
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Contribute to the strategy and planning, and model the culture of the organisation.
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Work in cross-functional and product-oriented squads with colleagues from across the organisation, as required.
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Deputise for the Director of Operations and take on other general responsibilities as required.
What We’re Looking For
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3+ years holding responsibility for leading organisational governance, people and/or culture functions within a public body.
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Professional qualification or equivalent experience in UK employment law.
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Extensive experience of working with senior stakeholders.
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Excellent communication skills with the ability to use different channels and media to support successful organisational development and stakeholder engagement
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Experience of recruiting, developing and managing a high-performing team.
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Experience of managing a six-figure budget
The successful candidate will have a desire to contribute in all areas to ensure Oak is successful. You will be comfortable working at pace, with a range of digital systems (including proprietary ones as required) and you will continuously look at ways that the team can keep getting better. You will be excellent at working as part of a remote team, building relationships and managing your time effectively.
Our Benefits
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25 days annual leave, plus one extra day for each year of service (up to 28)
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Additional Oak closure days over Christmas/New Year
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11% employer pension contribution (with no minimum employee contribution)
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A 36-hour working week, with half-days on Fridays or every other Friday off
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Fully remote working — we’ll support your home set-up and offer coworking options if preferred
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Twice-yearly in-person offsites to collaborate, connect, and have fun
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A culture that genuinely supports flexibility, autonomy, and trust
Inclusion and Belonging
We believe diverse teams build better products. We warmly welcome applicants from all backgrounds, particularly those who are underrepresented in the tech and education sectors.
We use the Applied recruitment platform to help reduce bias in our hiring process.
Key Info
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Location: Remote, but you must be based in the UK with the legal right to work here
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Sponsorship: Unfortunately, we’re unable to offer visa sponsorship at this time
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Closing date: We’ll be reviewing applications as they come in and may close the role early
If this sounds like the kind of role and team where you could do your life’s best work, we’d love to hear from you.
Next steps
You’ll answer some questions related to your day-to-day job. Your answers will go through our sift process: all answers will be anonymised, randomised, and then reviewed by a panel of reviewers (real humans).
We aim to begin interviews in late November/early December 2025.
We are receiving excellent responses to our job advertisements. This may lead us to close the role early, so if you are considering applying, please submit your application promptly to avoid missing out.
We are an equal opportunities employer.
We are committed to a policy of Equal Employment Opportunity and are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about making a difference in people's lives? Do you thrive in a dynamic, fast-paced environment? Are you ready to take on a role that impacts your community? We are currently seeking an enthusiastic and dedicated Independent Advocate to join our vibrant team in the bustling heart of Birmingham.
As an Independent Advocate, you will provide crucial support to vulnerable adults facing significant health and social care challenges. You will deliver a range of statutory advocacy services including Independent Mental Capacity Advocacy (IMCA), Independent Mental Health Advocacy (IMHA) and Care Act Advocacy. Your role involves delivering persuasive verbal and written representations on behalf of clients, collaborating with public and voluntary organisations, and taking directed actions to address client issues. This role demands flexibility, excellent communication, and the ability to handle sensitive information confidently.
Hours of Work: Full-Time: 37 hours, working between Monday to Friday 9am - 5pm
Location: Home based with travel around the Birmingham area.
(Applicants must live within the area; have a full driver’s licence and access to their own transport)
Salary: Starting Salary of £24,242.40 per annum
Contract type: Permanent
Independent Advocate Requirements:
- Strong communication and time management skills to successfully work remotely.
- Excellent IT skills, including the use of Microsoft Outlook, Word, and Excel, and the ability to learn software packages such as client management databases.
- Attention to detail to ensure accurate recording of records and reporting to meet tight deadlines.
Desirable:
- Previous experience in advocacy, information and advice, or a similar role within health, social care, or the voluntary sector.
- Demonstrable experience working with vulnerable adults.
- Working knowledge of public and voluntary organisations.
Benefits:
- 25 days annual leave + Bank holiday (Rising to 30 days after 5 years’ service) with the option to buy or sell up to 5 days leave + your birthday off as an additional holiday day after 1 years’ service!
- Discretionary shutdown days at Christmas with up to 4 additional days leave.
- 1 Community Leave Day per annum.
- Cash Wellbeing Healthcare Plan which covers Optical/dental/alternative therapy and more!
- Auto enrolment Pension plan
- Death in service cover.
- Bike to work scheme.
Meet the Organisation: Who We Are and What We Do
At POhWER, we are committed to empowering individuals and enabling their voices to be heard. We provide advocacy and information services to support people in making effective decisions about their health and social care. Our team is dedicated to listening, exploring options, and taking action to meet our clients' best interests.
Think you are the perfect fit for this Independent Advocate role? Don't wait, click apply now!
Closing Date: 9AM, Wednesday 17th December 2025 (We reserve the right to close this vacancy early)
Interview Date: TBC
An Enhanced DBS check and National Offender Management Service vetting will be conducted for this position.
We're proud to support our colleagues from the armed forces signing the Armed Forces Covenant in August 2024.
Successful applicants will need to obtain business insurance for their own vehicle.
POhWER is committed to equality, diversity, and inclusion. We encourage applications from all backgrounds, cultures, and abilities, and particularly welcome candidates from groups currently underrepresented in our workforce. Our goal is to foster an inclusive environment where everyone feels valued and empowered to contribute. This includes, but is not limited to, people with disabilities, women, men, Black, Asian and other racially minoritised people, LGBTQ+ who are currently under-represented in our workforce.
To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support people from different backgrounds.
POhWER is an equal opportunities employer, holder of the Investors in People Silver award, and a member of the MINDFUL EMPLOYER scheme. We are a level 2 Disability confidence scheme employer, and disabled applicants who meet all the essential criteria will be guaranteed an interview.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Supporter Experience Executive
- Hours: Full time - 37.5 hours per week
- Location: Oxford and Hybrid
- Salary: £25,087 - £32,376 per annum
- Closing date: 4th December 2025 at 12 noon
- Interview date: 10th December 2025
Join our team and help make a difference!
Helen & Douglas House is at an exciting point in its journey with a new CEO and a bold five-year strategy. We’re looking for a Supporter Experience Executive to play a vital role in delivering exceptional supporter care and ensuring our fundraising activities run smoothly.
About the Role
As part of our Fundraising Team, you’ll be the first point of contact for our supporters, providing outstanding customer service and stewardship. You’ll manage supporter enquiries, coordinate campaign and event fulfilment, and ensure accurate data handling in line with GDPR and fundraising regulations.
Your responsibilities will include:
- Managing supporter inboxes and handling enquiries with compassion and professionalism.
- Delivering excellent supporter care, including thanking and stewardship.
- Coordinating fulfilment for campaigns, appeals, and events.
- Maintaining accurate supporter records and optimising Gift Aid opportunities.
- Supporting fundraising events and cross-team initiatives.
About you:
- We’re looking for someone who is:
- Experienced in a supporter or client-facing role with exceptional customer service skills.
- Highly organised, able to manage multiple projects and deadlines.
- A strong communicator with excellent attention to detail.
- IT literate, with proficiency in Microsoft Office (CRM experience is a bonus).
- Positive, proactive, and committed to continuous improvement.
Why Join Us?
You’ll be part of a passionate team making a real difference to families and children. We offer a supportive environment, opportunities for development, and the chance to contribute to an ambitious new strategy.
Standard DBS check required.
Ready to bring your skills to a role that matters?
Applications will be reviewed and invited to interview as received. We reserve the right to close the advert at any time, therefore we encourage applicants to apply as soon as possible.
Please note that everyone working for Helen & Douglas House are required to undertake a Disclosure and Barring Service check. Helen & Douglas House is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We are an equal opportunities employer and value the benefits of a diverse workforce. We positively encourage applications from all areas of the community.
Closing date 4th November 2025 at 12 noon
Helen & Douglas House
Helen & Douglas House is a registered hospice charity based in Oxford, providing palliative, respite, end-of-life and bereavement care to life-limited children and their families.
We foster a climate where team members feel able to openly question, debate and appropriately challenge their own and the practice of others; as such, we welcome new ideas and strive to constantly improve our delivery of care to our patients.
Hospice charity based in Oxford, providing palliative, respite, end-of-life and bereavement care to life-limited children and their families.
The client requests no contact from agencies or media sales.
Responsible for: The engagement and consultation of communities and volunteers as part of the development of City of Trees new tree nursery and site.
Location: Barnfield Park, Bury New Road, Prestwich, Bury, M25 0BD with occasional work at City of Trees’ operational base in Trafford Park
Hours: Full time, 36 hours per week
Contract: Fixed Term (2 Years)
Role overview
City of Trees is looking for an experienced and enthusiastic Engagement Officer to develop and manage volunteer experience and consultation at City of Trees’ new tree nursery. The nursery is the first stage of the development of this new City of Trees site and future National Urban Forestry Centre.
This is a brand-new post to help develop an outreach programme and activity plan to engage the local community and stakeholders to help shape this ambitious and exciting project in its development stage. We want to engage a wide range of audiences by providing clear pathways for people to get involved in this exciting next step for City of Trees.
The postholder will work closely with the Nursery Manager and Engagement Coordinator (and wider team) to develop a programme of volunteer and learner activity for the site, and contributing to City of Trees’ engagement and green skills programmes.
The postholder will be experienced in outreach and community engagement to help identify different groups and individuals to be involved in this exciting new development right from the start. We are seeking someone who is experienced in community consultation principles and techniques to help develop an activity plan during this development stage. While some horticultural growing experience is desirable, it is not necessary - training on this will be given to the appointed candidate.
About City of Trees
We are City of Trees, the Community Forest for Greater Manchester and registered charity. We plant trees, we look after trees, we promote a culture of trees. We plant trees for people; to create better, greener places; to boost health and wellbeing; to enhance green skills; and to tackle the climate and biodiversity emergency. We’re rooted here in Greater Manchester, the place we live and work. We are proud to call Greater Manchester home and are passionate about making our region even better, one tree at a time.
Benefits
- Flexi-time
- 25 days paid holiday plus 8 bank holidays (pro-rata for part-time employees)
- Training and development opportunities
- Employer match up to 8% contribution pension scheme after 3-months service
- Cycle to work scheme
- Comprehensive health & wellbeing package
Some key duties and responsibilities include:
Development
- Working alongside the Nursery Manager and the Engagement team, to develop and implement an innovative activity plan for the site to enthuse and inspire volunteers and learners.
- Delivering pilot community engagement activity recruit a base of core volunteers.
- Community and stakeholder consultation and engagement to gather support and steer the development of the project.
- Stakeholder mapping and outreach both at the local and wider level to identify and connect with local residents, groups, education providers and organisations.
- Utilising connections in both the immediate local and wider Greater Manchester area to identify potential volunteers and build partnerships.
- Working with the City of Trees Engagement Coordinator to strategically plan nursery activity as part of the organisation’s wider Citizen Forester volunteering and green skills strategy.
Delivery
- Producing work schedules and assign duties to staff, volunteers and learners.
- Assisting the Nursery Manager in providing training to colleagues, volunteers and learners on all aspects of the nursery site.
- Complying with the site’s strict health and safety procedures, including adherence to biosecurity processes at the nursery.
- Recording impacts of volunteer activity and collecting data to support the development of the site, in line with GDPR guidelines.
- Supporting on other Citizen Forester events (such as tree planting and woodland management), when required.
- Working alongside the communications team to capture appropriate content and tell the story of the development of the site.
- To represent and uphold the City of Trees brand and reputation while at
- events or on site.
- To document and record evidence from events in line with funding requirements, complete essential administrative duties related to engagement events and keep record of project statistics.
- To work in a flexible manner and to undertake any other duties and responsibilities that may be assigned from time to time, which are commensurate with the grade of the job. This will occasionally include evening and weekend work.
- To undertake informal and formal training as agreed.
- To carry out duties with full regard to Equal Opportunities, Child & Vulnerable Adult and Health and Safety policies.
- To travel throughout Greater Manchester as required
- The above list is not exhausted of all duties and responsibilities. Please note this role includes many practical activities and includes working outside in all weathers with the need to be on your feet for extended periods of time.
Person Specification
Essential:
- Proven experience in community engagement/outreach experience
- Experience of (and able to demonstrate) successful partnership working and of creating, developing and maintaining relationships with partners and stakeholders
- Knowledge and experience of implementing community consultation principles into practice, including leading on facilitation and consultation events
- Experience of working with a range of community and volunteering groups
- Experience in tailoring information and activities to different volunteer groups and audiences and communicating tasks in a clear and coherent manner
- Ability to work collaboratively with both the Nursery Manager and the Engagement Coordinator to effectively utilise City of Trees’ existing volunteer base
- A passion for working outdoors in all weather conditions
- Self-motivated and proven experience of ability to work independently and as part of a team
- Practical problem-solving skills
- Highly organised
- Creative approach and ability to generate new ideas
- A skilled communicator with the ability to motivate and engage people
- A positive, proactive, flexible attitude and a willingness to learn to skills
- Good IT skills
- Full clean driving license
Desirable:
- Volunteer coordination in an outdoor/environmental setting
- Experience in leading engagement activities for those with additional needs
Additional information
How to apply: Should you be interested in this role, please submit a full CV and covering letter detailing your relevant skills and experience.
The closing date for this advertisement is Monday 8th December at 9am with interviews expected to be held on at our Trafford Park office on Tuesday 16th December.
We are an equal opportunities employer and welcome applicants from all sections of the community.
The client requests no contact from agencies or media sales.
We have an exciting opportunity for a Domestic Abuse Practice Lead to join the National Support team working 37.5 hours a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday & options to buy or sell annual leave
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, gym, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Access to EDI networks and colleague cafes
- Cycle to work scheme & season ticket loans
- Ongoing training & support with opportunities for career development & progression
About the role
As our National Lead for Domestic Abuse, you will:
- Lead the development and delivery of a national approach and best practice for domestic abuse services, working collaboratively with internal experts and stakeholders.
- Drive the continual improvement of service quality, embedding robust procedures, quality assurance frameworks, and evidence-based practice.
- Oversee the creation and implementation of resources, tools, and interventions that support victims and enhance service effectiveness.
- Champion co-production with victims, ensuring their experiences inform service design and delivery.
- Support the development of funding bids and new service opportunities, working closely with the Business Development Team.
- Build and nurture relationships across the organisation to ensure consistent, high-quality support for people affected by domestic abuse.
About you
You will have:
- Demonstrable experience developing and delivering services for victims of domestic abuse, ensuring accessibility and engagement for people with diverse backgrounds and needs.
- In-depth knowledge of the criminal justice system and its impact on victims.
- Experience working in partnership to support domestic abuse service development and delivery.
- Proven ability to engage with victims in co-production, and a strong appreciation of the dynamics of domestic abuse in different settings.
- A track record of effective project management and stakeholder engagement in complex organisations.
- Thorough knowledge of safeguarding issues and practical experience of safeguarding policy and processes.
- Commitment to equality, diversity, and inclusion, and to removing barriers to support.
Additional requirements
- Regular travel across England and Wales.
- Flexibility to work occasional evenings or weekends.
- Mental resilience to work with inherently traumatic subject matter.
- Competence in digital skills, including Microsoft Office and case management systems.
- Commitment to safeguarding and promoting the welfare of children, young people, and vulnerable adults (background checks may be required).
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
We’re looking for a dynamic Head of Governance & Business Administration to play a pivotal role in ensuring our organisation runs with integrity, transparency, and impact. This is an exciting opportunity to influence how one of the UK’s most ambitious cultural organisations operates as we grow and evolve.
In this role, you’ll lead on governance, risk management, and compliance, acting as Company Secretary and Data Protection Officer. You’ll oversee business planning and reporting, legal and insurance matters, procurement, and organisational policies – ensuring everything we do meets the highest standards.
You’ll work closely with our Executive Director, Board of Trustees, and senior leadership team, building strong relationships and driving change that supports our vision for equality, inclusion, and sustainability.
JOB SUMMARY
To ensure that efficient governance, operational systems and controls are in place to manage Factory International’s Governance and Business Administration function.
This includes governance and acting as Company secretariat, data protection and acting as Data Protection Officer, accountable for Business Plan Reporting, internal communication, oversight of Legal & Compliance, Risk Management, Insurance, Policies & Procedures and Procurement
The key responsibilities for the Head of Governance & Business Administration include;
Governance & Risk
- Ensure robust governance frameworks and compliance with statutory and regulatory requirements
- Coordinate Board and Committee meetings, including scheduling, agenda preparation, and distribution of papers
- Maintain statutory registers and ensure timely filing of returns and documents with regulatory bodies
- Support FI Executive and Board in proactively managing risk, and accurately reflecting via the Company Risk register, working closely with Directors to ensure quarterly updates are shared with the Executive Leadership and Board of Trustees (including relevant sub-committees)
- Maintain consistency and compliance for all internal communication channels
Business Planning & Reporting
- Act as the organisational lead for Business Plan Reporting, ensuring alignment across all key grant funding agreements and business plan KPIs
- Oversee the annual cycle of statutory reporting to both public sector funders and trustees including all ad-hoc reporting requests across the business
- Attend key external stakeholder meetings with the Executive Director (e.g. MCC, ACE, GMCA) relating to reporting against grant agreements etc
- Work closely with key Directors, Commercial Leads (including the Trusts & Foundations Manager) on funding bids ensuring that commitments are consistent with our agreed internal Business Plan targets and objectives
Legal, Insurance, Data Protection & Compliance
- Ensure legislative and regulatory compliance in all systems and procedures around business administration
- Acting as lead organisational contact and budget holder for external legal support ensuring consistent processes are followed and value for money is achieved to meet the strategic needs of the business
- Ensure adequate data protection in place, devise and implement any additional process and/or training, and act as DPO, accessing external advice as appropriate
- Where required, support the achievement of essential consents such as Planning, Licence variations, Building Control, etc
- Manage the relationship with FI’s insurance broker, working with the Executive Director and Finance Director to ensure appropriate cover and regularly review policies. Overseeing the appropriate claiming of all losses
Procurement
- Acting as lead organisational contact for all Procurement Activity – working closely with the Executive Director to ensure consistent processes are followed and value for money is achieved to meet the strategic needs of the business
- Maintain oversight of the register of planned Procurement as well as responding to un-planned procurement requirements – working closely with relevant Directors and Executives
Policies & Procedures
- Overall responsibility for control and oversight of the organisation’s suite of policies and procedures, including requests for new procedures
- Ensure that key policies are updated by business owners and renewed as per the agreed schedule – ensuring a consistency of tone, content and that relevant checks/approvals have been managed at the appropriate level (Exec, Trustees etc)
The client requests no contact from agencies or media sales.
Job Title: Director of Fundraising
Full Job Description: Full details for this role, including a full job description and Benefits summary can be found on our website.
Location: Rugby, Warwickshire
Hours: 37.5 hours per week
Responsible for leading the development and delivery of a bold and effective fundraising strategy and associated activities. Shapes and manages the Organisation’s vision, strategic plan, and creates a culture of innovation and dynamism with a clear focus on delivering results.
What We Offer:
- Enhanced annual leave, with even more added as your service grows
- Additional annual leave purchase options
- Core working hours 10:00am – 15:00 pm
- Enhanced sick pay
- Life assurance
- Blue Light Card eligibility and access to generous discount schemes
- A supportive, purpose-driven team
- Access to our comprehensive Employee Assistance Programme
What You’ll Be Doing:
- Lead, motivate and develop the fundraising team, taking overall responsibility for meeting organisational income targets.
- Act as an ambassador for The Air Ambulance Service, ensuring its vision is reflected in fundraising strategies and team behaviours.
- Lead cross-organisation projects aligned with organisational strategy.
- Work with Communications and PR to deliver a clear communications plan that builds awareness and engagement across all fundraising audiences.
- Assess strategic risks and implement appropriate mitigation.
- Develop and maintain directorate policies, procedures and guidelines, supporting wider organisational reviews.
- Manage the directorate budget and provide timely reports to the CEO, Finance Committee and Board of Trustees.
- Set, deliver and monitor the fundraising business plan, ensuring objectives, KPIs and risks are effectively managed.
- Ensure full compliance with legal and regulatory fundraising requirements.
- Hold Annex A responsibility for the Gambling Commission Licence.
What We’re Looking For:
- Strategic level experience within the charity sector
- Strong track record of meeting fundraising targets in a senior fundraising role.
- Developing, innovating, and implementing strategy to generate income.
- An agile, innovating and flexible approach to delivering against the changing need
- of the organisation.
- Leading, managing and inspiring high performing teams.
- Strategic planning, budgeting and monitoring.
Click “Apply Now” and help us to keep our helicopters flying and continue saving lives.
Compliance Responsibilities
In addition to specific compliance requirements within your area of expertise, you also hold responsibility in your specialism for:
- Health & Safety and Environment
- Safeguarding
- Data Protection
- Equality, Diversity, and Inclusion
- Quality
You are expected and encouraged to raise and escalate appropriately any potential breaches or areas for improvement regarding the above.
The role is subject to a Basic DBS check.
Environment
TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles, individuals are respected and a value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice.
As an organisation, TAAS are committed to ensuring the safety and welfare of children and vulnerable adults involved in any of our activities. Our commitment applies to all acting on our behalf, i.e., employees, contractors, volunteers, supporters, patient, donors and visitors, meaning that all have a responsibility towards safeguarding children, young people and vulnerable adults with whom they have contact with. Any new staff starting with the organisation will need to be committed to Safeguarding, complete relevant Safeguarding training and report any concerns they may have. TAAS operate a safer recruitment process, as part of our Safeguarding policy, which includes identifying and rejecting anyone who may be a risk to vulnerable people.
About The Azaylia Foundation
The Azaylia Foundation was founded by Ashley Cain and Safiyya Vorajee in memory
of their daughter, Azaylia, who tragically passed away at just eight months old.
Childhood cancer is the leading cause of death by illness in children in the UK, yet it
receives less than 3% of cancer research funding.
Powered by a passionate community of supporters, The Azaylia Foundation is on a
mission to change this. We fund pioneering PhD research, campaign for better
awareness and funding, and provide vital support to families seeking treatment
unavailable through the NHS. We also have the Azaylia PhD Scholarship
Programme, funding vital childhood cancer research as well cultivating new talent in
childhood cancer research,
Joining us means being part of a movement that turns pain into purpose—fueling
hope, change, and brighter futures for children with cancer.
Role Overview
We are seeking an ambitious and driven Fundraising Manager to grow our income
streams and deepen impact. You will play a central role in developing and delivering
our fundraising strategy, cultivating key relationships, and securing vital funds to
power our mission.
Key Responsibilities
Fundraising & Income Generation
● Support the development and delivery of the Foundation’s fundraising
strategy.
● Build, manage, and maintain a high-quality fundraising pipeline and annual
work plan.
● Research, develop, and submit compelling funding applications to trusts,
foundations, and statutory bodies.
● Contribute to the planning and execution of our annual fundraising events and
community initiatives.
Relationship Management
● Cultivate and sustain meaningful relationships with funders, donors, and
partners.
● Provide tailored impact reports and consistent communication to supporters.
Monitoring, Reporting & Compliance
● Track and report against fundraising targets, including monthly donors and
income streams.
● Maintain accurate records, pipeline data, and activity logs.
● Produce clear, timely reports for senior leadership and trustees.
● Ensure all fundraising activity complies with regulation, best practice, and
GDPR.
Collaboration & Communications
● Work closely with the Head of Social Media and Community to align messaging
and impact storytelling.
● Support Foundation Ambassadors with campaigns and fundraising activities.
● Ensure children's voices and lived experiences remain at the heart of all
fundraising communication.
About You – Key Attributes
● Proven success in multi-channel fundraising, securing and growing significant
income.
● Experience in fundraising for a children’s or health charity (desirable).
● Skilled in partnership cultivation and stewardship of high-net-worth individuals,
foundations, and key stakeholders.
● Strong understanding of fundraising reporting, compliance, and GDPR.
● Experience in event fundraising and community-led initiatives.
● Strategic thinker with excellent organisational skills and a strong commitment
to meeting deadlines and targets.
● Passionate, empathetic, and motivated by making real change for children
and families affected by cancer.
Why Join Us?
✔ Be part of a mission-driven, heartfelt organisation creating real impact.
✔ Fully remote, flexible working.
✔ Supportive and passionate team culture.
✔ Opportunity to shape the future of childhood cancer research and support.
Together, we can make a difference to children fighting cancer. Let’s go, champ!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Medical Detection Dogs trains dogs to save lives.
We train specialist dogs to detect the odour of human disease, providing life-saving alert assistance dogs to people with complex health problems across the UK and collaborating with NHS Trusts and other researchers and Universities both in the UK and internationally to advance the early diagnosis of disease.
We have an exciting new opportunity to join this small but fast-growing charity that is a world leader in its specialist innovative field.
JOB TITLE: Puppy Assistance Dog Trainer
LOCATION:Great Horwood, Buckinghamshire, MK17 0NP (Office-Based)
SALARY:£24,000 - £27,000 based on experience
JOB TYPE:Full-time permanent, with occasional evenings and weekends required
REPORTS TO: Head of Canine Supply, Training and Welfare
We are looking for someone with the skills, experience and passion to join our team of trainers. They will be responsible for approximately 20 puppies from the age of around 8 weeks through to approximately 16 months of age. Ensuring they receive the highest standard of socialisation and training, thereby maximising their chances of becoming a Medical Detection Dog.
Responsibilities
Training and Development of Puppies
- Take responsibility for a group of puppies allocated to socialisers living in your geographical area
- When required, take dogs home during the training period to ensure continuous development and reinforcement of training routines.
- Provide training that adheres to ADUK regulations and MDD quality standards in accordance with timescales and targets.
- To deliver effective training by holding puppy classes, 121’s and home visits with socialisers in your geographical area
- Conduct regular training sessions with assistance dog puppies in training in various environments to ensure they are confident and responsive in real-world settings
- To prepare the puppy to be a Medical Alert Assistance Dog, using positive reinforcement techniques to teach desired behaviours and modify unwanted behaviours
- Regularly monitor progress of the puppies in your area and provide detailed, evidenced feedback to the senior team within Dog Supply and training
- Support and assist when required with the potential matches for a particular assistance dog partnership.
- To successfully prepare the puppy to pass the relevant Assistance Dog assessments
- Where necessary, highlight to your line manager, any dogs that are not progressing sufficiently through the training programme
Socialiser Support
- Be the first point of contact for the socialisers in your area, which will include guidance, support and instruction to socialisers on effective work and training with their assistance dogs.
- Provide general health care advice within your core working hours.
Socialiser Recruitment
- When required, assist in the recruitment of new volunteer socialisers.
- When required, to assess prospective new volunteer socialisers, including home, workplace, pet dog and children assessments.
Other
- Update the Harlequin CRM database in a timely fashion to ensure accurate and up to date training, veterinary and health records.
- Support the charity’s fundraising, communications and volunteering teams as required, specifically in relation to your area.
- Share best practice with colleagues across the charity.
- Other tasks or ad hoc duties agreed with your line manager required to ensure the successful running of the charity.
Knowledge and Experience
- Experience in training Assistance Dogs
- Minimum of 1-2 years of experience in dog training
- Basic theory of practical dog training
- Law in relation to dogs
- Knowledge of medical conditions relevant to puppies between 8 weeks and 2 years of age
- Dog and human psychology
- Health and safety implications of dog and socialiser handling
- Experience and understanding of ADUK, ADI regulations and MDD's internal quality standards
Skills and Abilities
Ability to demonstrate high quality judgement and a proven track record in relation to the following:
- Dog training matters including the analysis of temperaments, appropriate training methods and requirements necessary to maintain public perception in assistance dogs
- Solutions to training and behavioural problems
- Socialiser training including the ability to assess each person’s preferred learning style and adapt as appropriate your training approach, the specific programmes to be followed,
- Strong and clear teaching and instructing skills
- Ability to plan work, be organised and ensure that time is utilised effectively for yourself, colleagues and socialisers
- Ability to communicate effectively and appropriately with a wide range of people internally and externally. This will include clients and their families, fosterers, other professional service providers, members of the public, the media, managers and other colleagues
- High level of IT literacy and report writing skills including experience of using Microsoft based programs such as Outlook, Word, Excel, Internet Explorer and Power Point
Personal Attributes
You should be supportive of the charitable aims of Medical Detection Dogs and capable of working as part of a team, as well as able to motivate yourself.
You should be adaptable and positively embrace change by not only being flexible towards the ideas of others but also putting forward ideas to colleagues. This will involve creativity in problem solving and making appropriate responses to new ideas and unexpected situations.
DIVERITY, EQUALITY & INCLUSION
We are a welcoming, diverse and inclusive charity. Medical Detection Dogs thrives when everyone feels comfortable bringing their best self to work. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential. We are committed to our values on equity, diversity, and inclusion.
Values & Behaviours
Working at Medical Detection Dogs will be a richly rewarding experience.
Our Values & Behaviours encapsulate who we are, what we stand for and what it will feel like to be part of our team:
- We are respectful.
- We stay positive.
- We strive for excellence.
- We communicate and listen.
- We are ambassadors.
- We are one team.
And of course, we advocate for Medical Detection Dogs whenever we get the chance, and we pride ourselves on our role as ambassadors for the charity.
Benefits
- Sick Pay
- Health Cover
- 26 days holiday, increasing with service
- 5% Employer Pension Contribution
- Free On-site parking
- Life Insurance
Finally, the successful candidate will also be expected to:
- Hold a full UK Driving Licence
- Provide proof of identity and eligibility to work in the UK.
- Undertake a Disclosure and Barring Service (DBS) check
- Work some evenings and weekends
The client requests no contact from agencies or media sales.
Customer Experience Director
Location: Remote
Salary: £94,671.46 per annum
Closing Date: 19 December 2025
We’re on the hunt for a Customer Experience Director to lead our customer facing housing management teams. If you have a proven track record of delivery and you’re decisive, tenacious, collaborative, resilient and relentlessly passionate about great customer service – it could be you!
We’re looking for an open minded, credible, talented leader to join our fantastic Housing Senior Leadership Team with responsibility for the delivery of local housing management services including anti-social behaviour, tenancy and neighbourhood related services.
We know everyone’s on a journey these days, but we’re truly on one, evolving our operating model so that despite of our size and geography, we’re connected to our customers and communities and service delivery is responsive, easy, local and personal.
You’ll be a subject matter expert in housing management and will be responsible for making sure we’re winning for our customers by listening, and ensuring teams are equipped and empowered to deliver excellent services which meet current and emerging customer needs.
Through strong change and performance management, process review, systems and policy development you’ll continue to drive customer satisfaction, trust and efficiency, ensuring our homes and communities are safe and thriving places for our customers to live.
Through your leadership, you will develop a high performing, productive culture, with high levels of accountability, ownership and autonomy where colleagues are truly engaged, encouraged and supported to be their best, with our Customer Promise at the forefront.
We’ll be honest, this role will be hard work! We always want to do better so there’s a lot to do and within a really challenging operating environment. Undoubtedly there’ll be times where you’ll be frustrated and you’ll probably try things which don’t work but you’ll be joining a strong, collaborative team, where we’ve got each other, and you’ll be encouraged to try new things, and amongst the hard work you’ll laugh and have fun; you’ll never be bored, and no two days will be the same.
The teams you’ll lead are nationally dispersed. Where you live isn’t necessarily important – it’s your expertise, customer focus, values and leadership that matters
If this role sounds like a bit of you, you think we’re going to be a great fit, and you’re ready to grab the opportunity and make it your own, come and #discoverstonewater!
Please note: Final stage interviews to be held on 17th December at our Reading office.
Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work document.
Discover Stonewater:
Stonewater is a leading housing provider. We manage around 40,000 homes, serving 90,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.
Our mission is to provide quality homes and services for people whose needs are not met by the open market. Stonewater was one of the first social housing providers in the UK to adopt the Sustainability Reporting Standard (SRS), published by Good Economy. Using the Housing Association’s Charitable Trust (HACT) Value Insight model, we calculated that we made an impact of over £28m during 2022/23. We know that life can be hugely challenging for many of our customers right now, and we are pleased to say that more than 400 customers have been supported into work, education, training and independent living.
We’re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.
Stonewater supports equality of opportunities and are dedicated to being a diverse, inclusive, and supportive workplace. We are a Disability Confident employer.
Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
To Apply
If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to their website to complete your application.



