Remote
£15 per hour
Part-time (25 hours per week)
Permanent
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
Give as you Live Ltd is an innovative online fundraising platform enabling members to generate free funds for UK charities through a suite of fundraising solutions.
We are growing our team and are looking for a friendly, organised and customer-focused individual to join our team as a Customer Support Assistant.
Working with our platform you’ll play an important role in supporting donors, fundraisers and charity partners, helping to ensure they have a seasmless and postitive experience.
You’ll respond to enquiries, assist with platform related questions and work closely with colleagues to deliver an excellent service that helps charities raise more via the platform.
Duties & Responsibilities
- Provide exceptional support to donors, fundraisers and charity clients via phone, email and Zendesk providing timely and professional support.
- Support charity clients with onboarding and navigating features to maximise fundraising success.
- Resolve client issues effectively while maintaining high levels of customer satisfaction.
- Maintain detailed records of client interactions using internal CRM systems.
- Escalate complex issues to relevant departments and follow up to ensure a resolution.
- Assist clients with product information, troubleshooting and service related queries.
- Collaborate cross-functionally to improve client experience and resolve recurring issues affecting donors, charities and fundraisers.
- Handle sensitive enquiries with empathy and professionalism, turning negative experices into positive outcomes.
- Contribute to achieving team KPI’s, including customer satisfaction scores (Feefo).·
- Provide administrative support including data entry, documentation and reporting.
Candidate Specification:
- Has excellent written and verbal communication skills.
- Enjoys helping people and delivering a great customer service.
- Is organised, reliable and able to manage their workload effectively.
- Demonstrates empathy, patience and professionalism when handing enquiries.
- Is able to work independently while also collaborating effectively with colleagues.
- Has a positive, proactive attitude and a willingness to solve problems.
- An interest in charities, fundraising or making a positive social impact is a bonus.
Organisation
Non Charity Employer 
11 - 20
Posted on: 02 July 2026
Closing date: 01 August 2026 at 23:59
Tags: Administration, Fundraising, Digital Fundraising
The client requests no contact from agencies or media sales.
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Job description
Major Donor Manager (Maternity Cover)
Salary: £45,600 – £48,000
Location: Hybrid, London (ideally once a week, but can be very flexible)
Contract: Fixed term until February 2027
Closing date: 6 July
Lead a high-performing major donor programme at a pivotal moment of growth.
This is a rare opportunity to step into a well-established and ambitious philanthropy team that has gone from strength to strength, doubling income over the past two years and generating over £1.2m in the last financial year.
Joining as Major Donor Manager, you will play a central role in driving the next phase of growth. With strong internal momentum, and a culture of collaboration and shared ambition, you will lead both strategy and delivery across major giving during a key period of maternity cover.
About the role
You will lead the strategic direction and day-to-day management of a thriving major donor programme, mentoring team members, working on specific projects related to next generation philanthropy.
Working closely with colleagues across fundraising and beyond, you will:
This role does not hold an active portfolio of existing donors but focuses on strategic leadership, mentorship, high-value asks and team enablement to maximise collective performance.
About you
You will bring significant experience in major donor fundraising, alongside a passion for developing others and delivering ambitious income growth.
We are particularly looking for someone who can demonstrate:
Why join?
You will be joining a team known for its supportive, collaborative and high-performing culture. This is a group that:
The organisation offers flexible hybrid working, with most of the team coming together regularly in the London office, typically once a week on Thursdays being a popular day, but they are pragmatic about this particular requirement.
Our commitment
We are committed to building an inclusive workplace and welcome applications from individuals from all backgrounds and experiences. We believe diverse perspectives strengthen our work and help us achieve greater impact.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Salary: £45,600 – £48,000
Location: Hybrid, London (ideally once a week, but can be very flexible)
Contract: Fixed term until February 2027
Closing date: 6 July
Lead a high-performing major donor programme at a pivotal moment of growth.
This is a rare opportunity to step into a well-established and ambitious philanthropy team that has gone from strength to strength, doubling income over the past two years and generating over £1.2m in the last financial year.
Joining as Major Donor Manager, you will play a central role in driving the next phase of growth. With strong internal momentum, and a culture of collaboration and shared ambition, you will lead both strategy and delivery across major giving during a key period of maternity cover.
About the role
You will lead the strategic direction and day-to-day management of a thriving major donor programme, mentoring team members, working on specific projects related to next generation philanthropy.
Working closely with colleagues across fundraising and beyond, you will:
- Drive new income growth, personally cultivating relationships with high-net-worth individuals and securing significant gifts
- Lead and develop a small team, providing hands-on coaching, mentoring and support, particularly for team members newer to major donor fundraising
- Shape and deliver clear supporter journeys, ensuring a strong pipeline of prospects and a robust moves management approach
- Support the redistribution and development of donor portfolios, helping maximise long-term value and engagement
- Identify and unlock new opportunities, including corporate HNWI prospects and wider networks linked to existing supporters
- Provide strategic oversight of cultivation activity, including high-value events and donor engagement approaches
- Work collaboratively across teams, contributing to wider fundraising strategies and shared organisational goals
This role does not hold an active portfolio of existing donors but focuses on strategic leadership, mentorship, high-value asks and team enablement to maximise collective performance.
About you
You will bring significant experience in major donor fundraising, alongside a passion for developing others and delivering ambitious income growth.
We are particularly looking for someone who can demonstrate:
- A strong record of securing high-value gifts and developing new donor relationships
- Experience working with and influencing senior stakeholders, including leadership teams or trustees
- The ability to coach, mentor and inspire a team, supporting their development and confidence
- A creative and strategic approach to pipeline development, cultivation and stewardship
- Excellent communication and relationship-building skills
- Strong financial and analytical capability, with the ability to manage performance and improve ways of working
Why join?
You will be joining a team known for its supportive, collaborative and high-performing culture. This is a group that:
- Shares a clear sense of purpose and direction
- Works closely together to problem-solve and innovate
- Encourages challenge, growth and shared success
- Creates a positive, inclusive and motivating environment
The organisation offers flexible hybrid working, with most of the team coming together regularly in the London office, typically once a week on Thursdays being a popular day, but they are pragmatic about this particular requirement.
Our commitment
We are committed to building an inclusive workplace and welcome applications from individuals from all backgrounds and experiences. We believe diverse perspectives strengthen our work and help us achieve greater impact.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Organisation
Posted on: 02 July 2026
Closing date: 01 August 2026 at 23:59
Job ref: J82676
Tags: Fundraising, Major Donor
Does something look incorrect in this job listing?
Thank you!
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