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About the role
We’re seeking a PPIE Manager to lead and strengthen patient involvement across mitochondrial disease research. As an equal partner in the LifeArc Centre for Rare Mitochondrial Diseases, The Lily Foundation leads the programme’s patient and public involvement strategy.
While the initial priority for this role is delivering the PPIE strategy for the LifeArc Centre, as a permanent member of the team, you’ll be responsible for building a sustainable involvement infrastructure that extends across all Lily Foundation research workstreams.
You’ll become a ‘patient expert’ who can bridge the gap between the patient community and the scientific world. You’ll be proactive in upskilling and empowering both patients and researchers, ensuring that lived experience remains the compass for future research.
Key responsibilities
- Lead LifeArc Centre delivery: Work closely with LifeArc leadership and researchers to embed meaningful patient involvement across research activities and work packages.
- Develop the IMPACT network: Grow and support our national patient involvement network, identifying opportunities for families to contribute to research design and documentation.
- Deliver training and capacity building: Develop and deliver training, guidance and workshops to upskill patients, families and researchers in effective PPIE practices.
- Translate and communicate research: Work with our Marketing Team to provide content for the promotion of research news and medical information through social platforms and web-based materials.
- Facilitate focus groups and webinars: Organise patient focus groups to develop a strong knowledge of community needs and lead our quarterly online ‘Zoom Room’ sessions.
- Evaluate and report impact: Measure and share the ‘real world’ impact of PPIE activity to demonstrate its value to LifeArc partners and funders.
- Shape future strategy: Support the development of the UK Mitochondrial Disease Research Institute, ensuring lived experience remains central to the future direction of mitochondrial research.
Person specification
We’re looking for someone who blends a professional background with a genuine heart for our cause.
Essential knowledge and skills
- Professional background: A background in science, nursing or research, with the proven ability to digest complex medical concepts and ‘translate’ them into accessible, jargon-free content.
- PPIE expertise: A deep understanding of Patient and Public Involvement and Engagement best practices and the different stages of the research cycle.
- Training and facilitation: Confidence in designing and delivering workshops or capacity-building activities for audiences ranging from families to senior researchers.
- Exceptional communication: Confidence in building relationships with families, senior academic leads and industry partners.
- Organisational drive: High levels of organisation and the ability to work independently to manage multiple priorities within a ‘small but mighty’ remote team.
Essential experience
- Direct engagement: Substantial experience working directly with patients, families or the public within a charity, research or healthcare setting.
- Delivering PPIE: A proven track record of delivering involvement activities that have influenced research or service design.
- Impact reporting: Experience in measuring and demonstrating the ‘real world’ value of patient engagement to stakeholders and funders.
We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment. We particularly welcome applications from people with lived experience of mitochondrial disease or other rare conditions.
Closing date: Monday 11th May 2026
Interviews: W/c 18th May 2026
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you an experienced Retail Store Manager ready for an exciting new challenge? Do you want to lead a brand-new store and make a real difference in your local community? Join Prospect Hospice as a Store Manager in Watchfield and play a key role in launching and growing our newest store.
This brand-new store in Watchfield is a fantastic step forward in expanding our presence in the community, helping us raise even more vital funds to support local people living with life-limiting illness. This is a unique opportunity to shape a store from the very beginning and create a welcoming, community-focused space.
Since 1980, Prospect Hospice has been at the heart of the community, delivering expert, compassionate end-of-life care. Our stores are essential in raising funds, and now with 18 locations and growing, this is an exciting time to join our team.
Hours: 37.5 hours per week (5 days from 7, Monday–Sunday, including weekends and Bank Holidays)
What is the role?
As Store Manager, you will take full responsibility for the success of our new Watchfield store. You will:
- Maximise sales and profitability through strong commercial awareness and an enterprising approach
- Deliver outstanding customer service and visual merchandising, creating an inviting and inclusive store environment
- Recruit, train, and support a team of volunteers and an Assistant Store Manager, helping them to thrive and grow
- Drive Gift Aid donations and achieve income targets that directly support hospice care
- Oversee stock control, cash handling, and ensure compliance with health & safety and trading standards
- Act as a community ambassador, building meaningful local relationships and promoting the work of Prospect Hospice
You will work collaboratively, engaging with the local community to build a strong team of volunteers, attract high-quality donations, and encourage new ideas—continually developing the store into a successful, welcoming destination at the heart of the Watchfield community.
What we are looking for
- Proven experience as a Retail Manager / Store Manager (charity retail experience desirable)
- Strong leadership skills with a positive, people-focused approach
- Commercially driven with a passion for sales and customer experience
- Experience managing teams or volunteers, stock control, and store operations
- Confident managing targets, cash handling, and retail compliance
- Flexible, organised, and motivated to make a difference
- Full driving licence and willingness to support other stores if required
This is an active role involving regular lifting and moving of stock and extended periods on your feet. Manual handling training will be provided. We welcome applications from all candidates and will consider reasonable adjustments where possible; however, the essential duties require the ability to carry out ongoing physical activity.
You’ll be joining a great team working in a supportive environment for one of Swindon’s best loved charities. If you love retail but want something more meaningful have a look at the apply now to be part of something truly special!
We offer a great range of benefits, including:
- 27 days holiday plus bank holidays (rising with length of service)
- Generous contributory pension scheme and life assurance
- Discounts with local retailers, gyms and service providers including Blue Light Discount Card
- Employee Assistance Programme and wellbeing team
- Supportive induction, training and development
- A values led, inclusive working environment
Interviews will be held on Thursday 21st May 2026.
DBS Check
This role requires a DBS check. We consider all disclosures fairly, in line with the Rehabilitation of Offenders Act 1975 (Exceptions Order).
Equality & Diversity
Prospect Hospice is committed to encouraging a diverse and inclusive working environment. We recognise that promoting diversity and eliminating discrimination in our workplace will bring benefits for our people, our business and the communities we serve. We welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, offending background, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Safeguarding
We are committed to safeguarding and promoting the welfare of all those we support. As part of our SAFER recruitment process, offers of employment will be subject to thorough checks, which may include a Disclosure and Barring Service (DBS) check, satisfactory references, online and social media checks and verification of qualifications. We expect all staff to share this commitment and to adhere to our safeguarding policies and procedures at all times.
You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.
We will review applications as they come in and may close the vacancy before the closing date.
The client requests no contact from agencies or media sales.
We are wanting to recruit a motivated and experienced support and recovery worker to support homeless and vulnerable guests at our daily drop-in, and in Hope House - our 4 bed supported house
Responsibilities
Our support workers both work with guests in both Drop-in and in Hope House, but each takes a lead responsibility in one or the other of these projects. This post holder leads on the housing management responsibilities for Hope House.
Drop-in responsibilities :
· Welcome and assess first time guests, identifying priority needs.
· Signpost and support guests to access key statutory and voluntary services, especially housing, benefits, homelessness services etc
· Provide practical support and advice to guests , for example with helping with forms, bill enquiries, budgeting .
Hope House responsibilities
- Vet the suitability of potential residents and support them with their transition in/out of Hope House
· Hold weekly individual support sessions with residents
· Ensure tailored support plans (using Homeless Outcomes Star) are in place for each resident
· Identify “next step” housing options for residents and work with the residents to access these.
Oversee the safe and efficient running of Hope House, taking into account any relevant Supported Housing/ HMO specific requirements.
1. Please note all candidates will need to demonstrate current Eligibility to Work in the UK – British passport/Birth certificate or visa. We are unable to accept sponsorship applications
2.Please see our website for more information about this opportunity
We are a local charity based in Redhill providing practical solutions and emotional support to the homeless, vulnerable and isolated of East Surrey.


Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re an award-winning charity running local learning centres in the heart of the communities where the young people we support live. Our centres provide a high-impact education programme which includes practical learning support, pastoral care, and motivational and confidence-building activities for young people aged 7-18. Our aim is to enable students from the least advantaged neighbourhoods to realise their ambitions and achieve their wonderful potential.
As the UK’s leading university access organisation, our staff team is helping over 50,000 young people each year at its 44 learning centres and extension projects across England and Scotland, and we plan to scale-up our provision to 50 centres over the coming years.
We are looking for someone who will enjoy working each day with young people and who will thrive in a frontline, community-based, fast-paced and rewarding role. You will be taking up a fixed-term contract as an Education Worker at our
centre in Nottingham.
Location: Nottingham
Contract: Full-time, fixed-term until December 2026
Applications close: 9am Monday 18th Mayl 2026
Start date: June 2026
Salary
£28,250 per annum
What could my day look like?
The Education Worker role is a frontline, fast-paced and rewarding role where no two weeks will look the same. A typical day will have different activities, possibly spread between the IntoUniversity centre, partner schools and the offices of a corporate partner.
In the morning, you might be setting off with resources to run a workshop for sixth-form students in their secondary school. In the afternoon you may be setting up the classroom ahead of running Primary Academic Support for young people in your IntoUniversity centre. On other days, you may be travelling to a corporate partner to run a business simulation workshop for 15 year-olds or leading a group of final year primary school students on a campus visit for their graduation.
As an Education Worker, you’ll always be delivering the programme as part of your centre team, which means that any delivery is always a team effort.
IntoUniversity provides local learning centres where young people are inspired to achieve.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role:
At Single Homeless Project (SHP), we believe that the right technology can be transformative - not just for our teams, but for the thousands of Londoners we support every year. As our IT Helpdesk Officer, based in Kings Cross, you will be at the heart of ensuring every colleague has the tools, systems, and support they need to deliver life-changing work. From maintaining a smooth and stable IT service across all our locations to working closely with third-party providers, you’ll play a crucial role in keeping our organisation connected and effective.
This is a role where every day brings variety. You might be resolving a technical issue for a frontline worker in one of our services, managing system access to ensure our security standards remain high, or travelling across London to set up IT equipment in a new location. You’ll be involved in the delivery of projects and system implementations, from launching new contracts for internet and telephone services to helping integrate innovative solutions that keep us moving forward. Your knowledge of Office 365 security, cloud management, and best practice in IT support will be key to helping us work smarter and achieve more.
In joining SHP, you’ll be part of an organisation that invests in your development and offers real scope for progression. As you grow your technical expertise, you’ll also see the direct results of your work - supporting the people who make a lasting difference for those experiencing homelessness. This is more than an IT role; it’s an opportunity to be part of a mission, ensuring our teams can focus on what matters most: changing lives across London.
About you:
- Experience in Providing 1st and 2nd line IT support over a number of channels including face to face, phone, email, text, chat and video.
- Excellent verbal and written communication skills.
- Strong organisational skills and shows enthusiasm to all duties.
- Ability to manage issues and questions via a ticketing portal, updating clients in a timely manner and following tickets through to resolution.
- Experience in troubleshooting hardware including cloud servers, desktops, laptops and network equipment.
- High level of personal organisation with the ability to plan and prioritise own work.
- Has experience in Microsoft applications like Microsoft Dynamics CRM.
About us:
We’re London’s leading homelessness charity – and we get things done.
In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.
We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.
Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.
We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.
Important info:
Please note we will be reviewing applications and inviting suitable candidates to interview (via Microsoft Teams) as applications are received. Therefore, please submit your application as soon as possible as we reserve the right to close the advert early if a suitable candidate is identified.
Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview.
This post will require a basic DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted or progressed.
Preventing homelessness, transforming lives.



The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re looking for an ambitious Partnerships Officer (internally Executive) to help drive income by supporting and building profitable, long-term partnerships with individuals and organisations. Working within the Philanthropy and Partnerships team, the role of the Partnerships Executive is to deliver excellent relationship management to maximise income revenues.
To thrive in this position, you’ll need to:
• Manage a portfolio of corporate supporters <£10k ensuring they meet their maximum giving and engagement potential.
• Provide excellent relationship management and customer service support across all key audiences in partnership with the account managers.
• Deliver event support for flagship fundraisers such as our annual Dragon Boat Race, Corporate Sports Day, in-hospital volunteering opportunities and innovative Christmas campaign.
• Create fundraising and marketing materials, in partnership with the marketing and communications team, to drive new supporters and support existing partners. Including leading on a regular external Philanthropy and Partnerships newsletter.
• Provide operational support to the philanthropy and partnerships team, including desk based research and database management and reporting.
• Respond to fundraising queries (email and telephone) promptly and efficiently.
• Manage the philanthropy and partnerships teams’ presence on social media, including creating content which helps to promote impact, the charity and supporters.
• Support the team to deliver remarkable stewardship of all donors, including the management of our banking and thanking process and helping to create bespoke impact reports and materials.
• Ensure accurate and up-to-date records of activities and communications are captured on our CRM database (Salesforce) along with regular reporting.
• Provide general administrative support to the philanthropy and partnerships team as and when required.
• Build and maintain records of recognition milestones for supporters providing monthly reports to wider team for stewardship activity.
What we offer:
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Flexible and hybrid working to support work-life balance
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Generous annual leave entitlement with additional leave for long service
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Enhanced sick pay
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Enhanced Maternity Pay
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Employee Assistance Program and Lifestyle Savings
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Free flu jabs
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Cycle to work scheme
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Charity events throughout the year
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Employer enhanced auto-enrolment pension scheme with 8% employer contribution
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Ongoing commitment to education and professional development
The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Successful candidates will have access to vulnerable beneficiaries therefore the role is subject to Disclosure and Barring Service (DBS) clearance.
If you think you have the qualities we are looking for and the desire to contribute, please download the Job Vacancy Pack and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it.
PLEASE NOTE: Within our organisation, this role is titled Partnerships Executive. This reflects our internal structure and does not change the scope or responsibilities described in this advert.
We will conduct interviews as suitable candidates apply and we're ready to hire if we find the right person before the job ad closes.
Making A Difference

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Compliance Team Leader
Reporting To: Customer Support Manager
Direct reports: 7
Salary Range: £26,000 - £28,000
Contract Type: Permanent
Location: Hybrid, Sheffield
Working days/hours per week: 35 hours per week, 9am – 5pm, Monday – Friday.
Our Vision: A UK where “No good food goes to waste”.
he Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry.
The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives.
The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK.
Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.
Purpose of the Job
To lead and manage the Compliance Support team responsible for overseeing the ongoing compliance of all organisations actively participating in the FareShare Go programme after their probation period. The role ensures that compliance-related contacts and case work are handled in line with organisational standards and contributes to the development and implementation of compliance processes to ensure a consistent, high-quality experience for partner organisations.
Duties and Responsibilities
- Manages the daily operations of the Compliance Support team ensuring compliance case work and customer contacts are managed efficiently and professionally
- Leads the monitoring of service quality, compliance outcomes and performance against agreed KPIs
- Track, analyse and report on key performance metrics, using data-driven insights to identify trends, performance gaps and opportunities for improvement
- Provide programme managers with feedback and insights from the Compliance Support Team to develop the compliance function and the development of the wider Customer Support Team
- Identifies operational improvements to compliance processes and team workflows
- Escalates complex compliance issues or risks to senior management when required and supports resolution
- Support the development and implementation of compliance processes that align with organisational goals, customer service standards and regulatory expectations
Your normal duties and responsibilities will be set out in your job description. However, the charity may require you to perform other duties from time to time.
Recruitment Timeline
We reserve the right to close advertisements early and we might assess candidates and arranging interviews as applications comes in, so please apply as soon as possible, to avoid missing out on this opportunity.
Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback.
We deliver this surplus food to charities and schools so they can provide healthy meals and help the most vulnerable in our society.



We are looking for a Graphic Designer to play a key role in shaping and delivering the visual identity of the national institute. Working closely with the Head of PR and Communications and wider Partnerships team, you will create high-quality, engaging visual content that supports our campaigns, programmes and brand.
About us
The National Institute of Teaching is a school-led and research-informed organisation operating across England, providing teacher and leadership training, from initial teacher education (ITE) to a dedicated course for CEOs of multi-academy trusts.
We have an unswerving commitment to high quality, evidence-informed teacher education, and is on a mission to improve the quality of teacher and leader development across the system. We believe teaching is a fundamental societal good, a privilege and a responsibility, and we’re looking for someone who shares that belief and can turn it into outstanding programme support.
About the role
As our Graphic Designer, you will play a key role in shaping and delivering the visual identity of the national institute. Working closely with the Head of PR and Communications and wider Partnerships team, you will create high-quality, engaging visual content that supports our campaigns, programmes and brand.
You will be responsible for producing compelling design across a range of channels, including print, digital and social media, ensuring consistency and excellence across all outputs. With a strong eye for detail and creativity, you will help translate complex ideas into clear, engaging and accessible visual communications.
This is an exciting opportunity to contribute to a growing organisation, helping to elevate our brand presence across the education sector and ensure our communications stand out in a competitive landscape.
This is a hybrid role, and it is anticipated that the postholder will work on campus one day per fortnight. We are looking for someone who can start immediately.
Key Benefits:
- Highly competitive pay and pay progression opportunities.
- Flexible start and end working times.
- Flexible working opportunities, with significant scope for hybrid working.
- At least 27 days’ holiday a year (plus 8 bank holidays), rising to 33 days after five years’ service (with an annual discretionary office shutdown between Christmas and New Year).
- Entry to the highly valued Local Government Pension Scheme.
- Excellent opportunities to develop your skills and experience and to progress your career.
- A stimulating, supportive and rewarding working environment with a dedicated team of like-minded professionals.
For more information and to apply, please visit our vacancies page via the 'Apply' button.
Please note: we reserve the right to close this vacancy early if we receive a high volume of applications. We would encourage early applications.
As a condition of employment, this post requires a satisfactory enhanced disclosure from the Disclosure and Barring Service (DBS) with a Children’s Barred List Check and an Occupational Health Check.ed
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
The Programme Officer will play an integral role in the Impact team within the broader Directorate of Impact and External Affairs. This is a pivotal time for Fight for Sight as we begin to implement our Impact Framework enabling us to communicate the impact of our extensive portfolio of current and past funded research projects to our internal and external audiences.
The role is diverse and varied, offering the successful candidate the opportunity to build their exposure to a complement of grant management activities across our research and social change funding programmes. They will be instrumental in the delivery of our grant funding processes, will work closely with our Grant Assessment Panels and key partners to ensure we achieve the exciting ambitions laid out in our Research Strategy. They will also be expected to track contribute to capturing the Impact of our funding programmes.
- Salary: £28,000 - 30,000 FTE pro rata / £22,400–£24,000 PTE actual (dependent on skills and experience)
- Working hours and contract: 28 hours per week (0.8 FTE) over four days, Permanent
- Location: Hybrid, minimum 2 days per week in our central London based office, one of these days to be a Wednesday, and at external meetings and events as required.
- Important note: All applicants must have the Right to Work in the UK.
How to Apply
- Application deadline: Monday, 1 June 2026, 9am
- Interview dates: w/c Monday 8th June 2026 (TBC)
- Interview venue: E1 8HQ – NB: if high numbers, there may be a preliminary online interview
Please submit your CV and a cover letter/supporting statement of no more than two pages which evidences the specification in the job description and answers the following questions:
- Why are you interested in working at Fight for Sight?
- Why are you interested in this role?
- What experience will make you the ideal candidate for this role?
Role Responsibilities
Please see the attached job description for full details.
Save Sight. Change Lives. At Fight for Sight, we fund world-class research that helps us better understand, diagnose, prevent and treat vision loss.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Citizens Advice Doncaster Borough is expanding its services to provide vital, community-based support to Doncaster residents facing the challenges of the rising cost of living and energy crisis. We are seeking a dedicated individual to deliver holistic and specialist Money & Energy advice.
As part of our team, you will empower clients to achieve the best possible outcomes by providing high-quality customer service and support, all while upholding the core aims and principles of the Citizens Advice Service. You will thrive in a dynamic environment, demonstrating both initiative and strong teamwork, and be committed to going the extra mile to make a real difference.
Role purpose
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To provide Energy & Money advice to clients
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To provide advice on how to deal with Energy Debts
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To provide a high-quality advice and support services
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A Benefit Calculation as part of Income Maximisation
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Energy Efficiency support & advice
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Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning.
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Negotiate with third parties as appropriate.
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Switching energy providers
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Information and support on the Priority Services Register
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Check eligibility and provide Information about the Warm Home Discount
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Any other possible Schemes / Grants available that can support the client with their energy issues
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Provide Advice on energy complaints and processes
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Smart Meter information / advice
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Carbon Monoxide Awareness
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To provide Financial Capability and Income Maximisation advice to clients.
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To share responsibility for compliance with the Projects targets and requirements.
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Ensure quality standards are met.
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To work effectively with other partners to deliver a seamless service to clients
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Undertake service delivery at Outreach venues as required.
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Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate.
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To contribute to the Research and Campaigns work of Citizens Advice Doncaster Borough.
Advice
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To provide Energy & Money advice to clients on energy issues
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To provide advice on how to deal with Energy Debts, looking at wider debt issues and options, making referrals or taking action as appropriate.
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Provide General Advice and assisted information to clients on energy issues
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Empower clients to act on advice and information provided
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Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning.
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Negotiate with third parties as appropriate.
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Ensure income maximisation through the take up of appropriate benefits.
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Provide advice and assistance to other staff across the whole range of advice issues.
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Ensure that all casework conforms to the organisation's Office Manual and the Advice Quality Standard and/or the Specialist Quality Mark as appropriate.
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Maintain case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.
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Ensure that all work conforms to the organisation's systems and procedures.
Research and campaigns
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Assist with research and campaigns work by providing information about clients' circumstances.
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Provide statistical information on the number of clients and nature of cases and provide regular reports to management.
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Monitor service provision to ensure that it reaches the widest possible client group.
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Alert other staff to local and national issues.
Professional development
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Keep up to date with legislation and undertake appropriate training.
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Read relevant publications.
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Attend relevant internal and external meetings as agreed with the Team Leader and/or Line Manager.
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Assist with Service initiatives for the improvement of services.
Administration
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Review and make recommendations for improvements to Citizens Advice services.
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Maintain local information systems.
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Use IT for statistical recording, record keeping and document production.
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Keep up to date with policies and procedures relevant to organisational work and undertake appropriate training.
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Attend internal and external meetings as agreed with the Team Leader and/or Manager.
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Maintain close liaison with relevant external agencies.
Other duties and responsibilities
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Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.
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Demonstrate commitment to the aims and policies of the Citizens Advice service.
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Abide by health and safety guidelines and share responsibility for your own safety and that of colleagues.
Person specification
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Experience of providing Advice.
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Effective oral communication skills with particular emphasis on negotiating and representing.
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Effective writing skills with particular emphasis on negotiating, representing and preparing reviews, reports and correspondence.
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Ordered approach to workload and an ability and willingness to follow and develop agreed procedures.
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Understand the issues involved in interviewing clients.
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Numerate to the level required in the tasks.
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Ability to prioritise own work, meet deadlines and manage caseload.
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Ability to use IT in the provision of advice and the preparation of reports and submissions.
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Ability to monitor and maintain own standards and work as part of a wider team
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Understanding of and commitment to the aims and principles of the Citizens Advice service and its equality and diversity policies.
Desirable Criteria
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Experience of providing General, Energy or debt advice would be desirable.
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Experience of working to targets
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Experience of working in the voluntary sector would be desirable.
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Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively
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Demonstrate understanding of social trends and their implications for clients and service provision
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Have access to a vehicle and be willing to travel
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you an excellent communicator who is able to motivate and empower others?
We are looking for new team members to join our service supporting Carers across Havering to improve their health and wellbeing, and access wider support that meets their needs.
This is a great opportunity to support local communities, working with Adult Carers and Young Adult Carers and helping them to make informed choices, build confidence, sustain their independence, and access support that meets their individual needs. You will carry out assessments to understand people’s individual circumstances and level of need, working together to co-produce support plans. This will involve meeting Carers in community settings and conducting home visits. The team also facilities coffee mornings and activities offering Carers opportunities for peer support and to take a break from caring.
You’ll build on your local knowledge to signpost and facilitate access for Carers to support services, including financial and benefit advice, housing, health and safety home systems, and leisure and social activities. You will support the development of escalation plans so that Carers are prepared for unforeseen circumstances that would impact negatively on ability to care.
We have full and part-time roles available (minimum 22.5 hours), and applicants should have relevant personal or professional experience of working with Carers and/or vulnerable adults in a relevant sector. It’s essential that you are confident using IT and maintaining excellent records. You’ll need a practical understanding of barriers faced by Carers, and an awareness of cultural differences and access to services.
Due to the area covered by the service, you will need a valid UK driving licence and access to your own vehicle.
Apply today!
We offer our employees:
· Inclusive values-based environment
· Competitive remuneration package
· Workplace pension scheme
· Generous annual leave entitlement plus bank holidays
· Carers Leave
· Opportunities for hybrid working
· Benenden Health Care
· Death in Service Benefit
· Cycle to Work Scheme
· Employee Supported Volunteering scheme
· Development opportunities
· and more
Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.
Please either submit your CV with a short covering note or visit our website for full details.
Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, and see these differences as an asset, as they improve our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion and celebrate diversity across our organisation and within communities.
Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.
Imago provides support and opportunities to people, families, and communities across Kent, East Sussex, Medway and South London


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Shakespeare Hospice is looking for an enthusiastic and highly organised Fundraising Assistant to join our Income Generation team and play a central role in supporting the Hospice’s fundraising activity.
This role is the first point of contact for many of our supporters, helping to ensure every interaction with the Hospice is positive, responsive and meaningful. You will act as a key coordination point across the fundraising team, supporting campaigns, community fundraising, events and supporter communications.
Working closely with colleagues across the organisation, you will help to ensure that fundraising activity runs smoothly and that opportunities to engage and thank supporters are maximised. This role is pivotal in ensuring that supporters feel valued and connected to the Hospice, helping to turn initial engagement into long-term relationships.
You will be someone who enjoys working with people and takes pride in providing excellent supporter care. You will have strong organisational skills and the ability to manage multiple activities while maintaining attention to detail.
Experience in fundraising, events, customer engagement or supporter care would be beneficial, although full training will be provided.
Every interaction you manage will help ensure supporters feel connected to the Hospice and inspired to continue supporting the care we provide to families across South Warwickshire.
For everyone in our community affected by a life-limiting illness or bereavement to be able to access compassionate care and the support they need
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role
Our vision is a future where people with learning disabilities can live the best life possible – with the support, opportunities and independence they deserve.
As an Employability Coach, you’ll support people with learning disabilities to move into meaningful, paid employment within their communities.
At Hft, we have high aspirations for the people we support and for our Supported Employment team. We are proud to aim for 90% of the people we work with moving into paid employment—because talent exists everywhere when the right support is in place.
We’re looking for a motivated, values driven Supported Employment person who understands the practical steps, techniques and creativity needed to help learning disabled and autistic people succeed in the workplace.
You’ll help individuals build skills, gain real work experience, grow in confidence and achieve their career goals – all while ensuring they feel safe, supported and empowered to make their own choices.
Working as part of our Supported Employment team, you’ll guide individuals from initial skill development through to securing and sustaining long-term employment. You’ll also work closely with employers, Jobcentre Plus, local partners and families to create opportunities that truly work for each person.
What you’ll be doing
You will be based in and around the County of Flintshire. You’ll work alongside learning disabled and autistic people, new and existing employers, external parties and other team members to:
- Explore career goals, strengths and aspirations
- Identify and develop pathways into paid, meaningful work
- Build strong relationships with employers and promote inclusive recruitment
- Provide in work support to help people sustain and thrive in employment
- Champion reasonable adjustments and workplace accessibility
- Measure success by outcomes that genuinely change lives
This is not just about job starts—it’s about long term success, confidence and progression.
We’re looking for someone who believes in the right of every person to have a career and is motivated to make a real difference.
You’ll have:
- Experience supporting learning disabled and/or autistic adults
- A person-centred, strengths-based approach
- Experience of job coaching or breaking down tasks into manageable steps
- Confidence managing your own caseload and working independently
- Strong communication skills and the ability to engage employers
- GCSE English and Maths (Grade 5 or equivalent)
- A full UK driving licence and access to a vehicle (mileage paid)
Desirable:
- Systematic Instruction (TSI) or BASE training
- Welsh language skills
Additional information
This role requires flexibility, as working hours may vary depending on the needs of the individuals and employers you support.
We will be shorting application on an ongoing basis. Should your application be shortlisted, you will be invited to attend a pre-screening interview with a member of the hiring team. Should you be successful at this stage, the final assessment process will involve a competency-based interview and the opportunity to get to know the team and Hft.
Apply now or get in touch to find out more. We’d love to hear from you.
To improve the lives of learning disabled people by providing personalised support that promotes independence, choice, and inclusion.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Training & Events Officer is responsible for delivering comprehensive administrative support for training programmes and events at the bpf. The role encompasses coordinating the entire trainee journey—from application and onboarding to evaluations and reporting—ensuring efficient, compliant, and learner-focused processes. Duties include coordinating with managers and staff, handling programme administration, applicant and trainee communications, maintaining records, overseeing selection, and supporting event delivery. Some evening and weekend work will be required, with time off in lieu provided.
At the British Psychotherapy Foundation (bpf), it’s our mission to ensure psychotherapy is available to as many people who need it as possible.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Community Connector
Salary: £25,528 (pro rota) £10,491
Responsible to: Essex Pedal Power Team Leader Colchester
Location: Essex - Unity House, Hickory Avenue Greenstead, Colchester CO4 3QJ
Hours of Work: 15 hours per week over 2 days, some weekend or early evening hours may be required
Contract: Fixed term until 30th September 2026
The Active Wellbeing Society (TAWS) is a community benefit society and cooperative working to develop healthy, happy communities living active and connected lives. Our vision is for a society where people have the autonomy, capacity, resources and skills to become the architects of their own destiny; where our individual wellbeing is recognised as being bound up in our collective responsibility to and dependency on each other; and where all of us feel empowered as agents of social change to make a difference – whether at an individual level or more widely.
By working collaboratively with communities we aim to bring about sustainable change on an social, environmental and economic level; to do the social knitting required to create stronger and more resilient communities and to support communities to identify, mitigate and remove the barriers that prevent them from living active and connected lives.
Essex Pedal Power is an exciting programme led by TAWS, Essex County Council and Active Essex to support more people to cycle by removing the barriers to participation. Essex Pedal Power allows eligible residents, including adults and children, to apply for a quality bicycle. The inclusive programme aims to make cycling accessible for everyone providing access to employment, training and educational opportunities or key local services.
Community Connector: The Role
The Community Connector will engage with a wide range of local trusted organisations (LTO’s) to activate the start of the cycling journey for adults and families. They will effectively communicate the aims and benefits of the project to LTOs/referral partners. They will advocate the benefits of cycling to the target audience, whilst recognising the barriers that people may face in participating. They will actively seek opportunities to better understand the lived experience of adults and families and barriers they may face to being physically actively and mentally well.
The client requests no contact from agencies or media sales.

