Jobs

Maintenance Surveyor

Are you a skilled and motivated property professional looking to make a meaningful impact?

We are seeking a Maintenance Surveyor to join the Property team, managing and maintaining a diverse housing portfolio across West Sussex.

Position: Maintenance Surveyor

Salary: £41,000 per annum

Location: Hybrid/Hove

Hours: Full-time

Contract: Permanent

Closing Date: 28th September 2025

Interview Date: Hove on Wednesday 8th October 2025

About the Role

As Maintenance Surveyor, you’ll play a key role in ensuring properties are safe, well-maintained, and ready for occupation. You’ll diagnose defects, manage repairs, liaise with contractors and residents, and oversee compliance with electrical testing regimes. You’ll also support the delivery of quinquennial repairs and improvements and contribute to the smooth running of the Property team. This is a varied and rewarding role that offers the opportunity to work within a supportive team and contribute to the mission of the diocese.

About You

Our ideal candidate will have:

• A constructed related qualification or relevant experience
• Strong technical knowledge of construction and maintenance works within a housing setting
• Experience of delivering a customer focused service and positively engaging with stakeholders
• Good IT skills and the ability to work with minimal supervision
• A valid driving licence and be able to drive around the diocese for the purpose of the role

For full details of the job please see the job description and person specification when you click to apply.

The organisation wants its commitment to equality, diversity, and inclusion for all to be reflected in the composition of staff and are particularly keen to receive applications from candidates from communities currently underrepresented in the diocese.

In return:

• 28 days annual leave plus bank holidays and 2 additional privilege days
• 15.1% employer pension contribution (0–6% employee contribution)
• Employee Assistance Programme
• Free parking, eye tests, cycle to work scheme and development opportunities

Other roles you may have experience of could include Maintenance, Maintenance Surveyor, Surveyor, Property Surveyor, Contraction, Construction Surveyor, Housing Surveyor, Housing, Housing Maintenance, Property Maintenance. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

As the leading specialist mental health charity for women who have experienced domestic abuse, Woman’s Trust’s mission is to help survivors to overcome the devastating mental health impact of domestic abuse.

This is a pivotal time to join our dynamic Fundraising team as we work towards our strategy. As our Trusts & Statutory Fundraising Manager, you will manage existing and develop new funder and partner relationships across trusts and foundations and statutory bodies, to ensure we can meet the needs of the increasing number of women we support across London and build on our systems influencing work nationally.

If you are looking to make a real impact on women and children’s lives in your fundraising career, supported by a committed and evidence-led fundraising team then please do get in touch. 

About Woman's Trust

The charity, established almost thirty years ago to meet the gap in specialist mental health services, is led by and for women and aims to ensure that women affected by domestic abuse can live a life free from further harm and abuse. Our approach is trauma-informed and person-centred, empowering survivors on their journey to recovery from the trauma. We supported 833 women and children last year, with a current income target of £1.25m (growing to £1.4m in 2026-2027) and 36 staff. We are committed to a positive, inclusive and equitable environment for our staff, service users and volunteers.

You will be joining the Woman’s Trust Fundraising team as we work towards our strategy 2022-2027, to double our income and the number of women we support each year. Alongside delivering our existing 1-1 counselling, self-development workshops and therapeutic support groups for women who have experienced domestic abuse, we are focused on developing our innovative mental health services for young women and girls, delivering new peer-led support groups and providing therapeutic groups to children and their mothers. We are also committed to developing further awareness-raising workshops and training for professionals, building on our research and policy to improve systems nationally.

About you and how to apply

As a creative and tenacious fundraising manager, aligned to our feminist ethos and our service users', you will have experience in securing six-figure, multiple-year grants, with the proven ability to effectively communicate services, and to develop funder and wider sector relationships aligned to our strategic priorities. You will be able to manage and deliver the whole cycle of income generation, including regular prospecting, grant management and impactful funder reporting. 

If you are looking at the next step in your career into management, whilst making a real impact on women and children’s lives, we want to hear from you!

To apply, please send your CV and a cover letter of no more than 2 pages outlining your experience, skills, and knowledge, relevant to this post.

Closing date for applications: 22 September 2025.

Interviews: w/c 29 September 2025.

This post is open to female applicants only, in line with the Equality Act 100 pursuant to Schedule, 9 Part 1 applies. We particularly welcome applications from women from black and minoritised, and disability communities.

Are you a purpose-driven leader who's ready to shape lasting impact?

Charity People are thrilled to be partnering with Headway North Staffordshire to recruit a strategic and inspiring Chief Executive Officer for this brilliant local charity, which supports adults living with acquired brain injuries to rebuild their independence and reconnect with their communities.

This is a rare opportunity to take the helm of an incredibly impactful organisation, working alongside a passionate and dedicated team to guide the charity into its next chapter and beyond.

Salary: £50,000 per annum
Contract: Permanent, full-time, 35 hours per week
Location: Hybrid working with a minimum of 3 days per week at the centre in Cobridge, Stoke-on-Trent
Benefits: 28 days annual leave (inc bank holidays), free meals on site, free parking, 3% NEST pension, Employee Assistance Programme, free on-site gym
Culture: Collaborative and values-led

About the charity

Headway North Staffordshire supports adults whose lives have been changed by an acquired brain injury. From helping people re-learn daily tasks, to providing access to therapies, or simply offering a place where individuals feel understood, they deliver support that often isn't available through statutory services.

Now celebrating their 40th anniversary, they are proud of the difference they make through specialist therapies (physiotherapy, occupational therapy, counselling and speech and language therapy), tailored day services at their centre, community outreach, peer support groups, and practical advice for families. Their holistic approach enables people to rebuild confidence, regain independence, and reconnect with their communities.

About the role

As CEO, you'll be responsible for the strategic leadership, operational delivery, and long-term sustainability of the charity. Working closely with the Board of Trustees and senior team, you'll steer Headway North Staffordshire through a changing health and social care landscape, ensuring they remain responsive, resilient, and impactful well into the future.

Your key priorities will include:

• Leading and empowering a small, committed senior team across service delivery, fundraising, operations, and administration
• Driving forward a bold and sustainable strategy for growth and impact
• Strengthening income generation and nurturing relationships with key funders
• Ensuring financial oversight, compliance, and good governance
• Championing the charity externally and building partnerships with local stakeholders, communities and the wider Headway network.

About you:

They are looking for a collaborative, emotionally intelligent leader with a genuine connection to their mission. You'll bring both strategic vision and practical delivery skills, ideally grounded in a therapeutic, health, or social care setting.

You'll likely have:

• A track record in senior leadership within a charity, health, therapeutic, or social care environment
• The ability to turn strategic vision into practical, sustained delivery
• Experience managing teams and developing a positive, inclusive culture
• Financial acumen and experience overseeing budgets and income streams
• A confident, thoughtful communication style with the ability to influence and inspire

This role will suit someone who thrives in a close-knit environment, understands the challenges and opportunities facing small charities, and is motivated to guide a dedicated team making a life-changing difference every day.

To hear more and find out how to apply, please send a copy of your profile or CV to Ellen Drummond at Charity People as the first step.

Deadline: 9am, Wednesday 1st October
First stage interviews: Monday 20th October
Second stage interviews: Tuesday the 4^th & Wednesday 5th November

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

Eden Brown is delighted to be partnering with an incredible Birmingham based Charity that provides trauma informed services including holistic support and advocacy to enable women to reach their potential.

About the Role

You will be responsible for developing the stewardship of existing trusts and foundations, increasing engagement and demonstrating impact to maintain strong, long-term partnerships. You will also grow existing relationships, identifying opportunities to secure increased, repeat, or multi-year funding. You will contribute to the development of the fundraising and communications strategy.

About you

You must have;

• A Proven track record of raising significant funds from trusts and foundations, including six- and seven-figure funders
• Experience developing high-quality, creative funding applications and reports, combining narrative and financial information.
• Outstanding written and verbal communication skills, with the ability to present technical or financial information clearly and persuasively
• Knowledge of the women's sector and issues affecting women as well as familiarity with funders supporting women's sector work is desirable

Please note that this is a hybrid role with time spent in the office in Birmingham ( 3 days per week) Please note Schedule 9, Paragraph 1 of the Equality Act 2010 applies to this post and we are looking at applications on a rolling basis. To be involved in something really quite special please call 07442607841.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

We are looking for a Digital Fundraising Marketing Manager to join a global team fighting for a new era where people, wildlife and the planet thrive.

This is a Surrey based hybrid role with 2 days a week in the office.

The Charity
A passionate charity with a strategy focused on mobilising a movement and delivering key legislative reforms. The charity offer a range of benefits including flexible working, learning and development opportunities, a generous 10% pension and an employee assistance programme.

The Role
This role is part of the Global Fundraising Team of over 50 staff. You will be responsible for planning and managing a digital fundraising portfolio including paid and organic advertising, Shop and eCommerce products, and Community and Events fundraising.

You will manage the delivery of digital campaigns from start to finish, from budgeting and scheduling through to audience selection, agency and supplier briefing, copy and creative development, digital production, and reporting.

Working in conjunction with the Head of UK Fundraising, you will identify innovative opportunities for the development of the UK digital fundraising strategy.

Data and measurement to optimise results working with fundraising, digital, CRM teams and external suppliers to evaluate and report on digital product and campaign income, identifying KPls to optimise for regular and single growth income.

Process management to drive efficiencies you will champion best practice digital production systems, processes, and platforms to improve ways of working.

The Candidate
Track record of working on successful digital marketing, campaigns and communications ideally in a charity setting.

Experience of delivering digital marketing strategy and campaign management for lead generation, acquisition and retention that is audience-centric, rooted in insight and target driven.

Experience of working across a range of digital channels including paid and organic social media, Google Ads , web and email.

Hands-on experience of working with digital production, service providers and platforms to identify and deliver best-in-class digital solutions.

Experience of digital and data reporting and analysis, with track-record of acting on insights to achieve KPls and income targets.

Experience working with a wide range of stakeholders to support their digital marketing planning and communication delivery.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

About The Role
Closing Date: 19th September 2025 
Interview Date: 8th & 10th Oct 2025 
About the opportunity 
Are you passionate about breaking down barriers to clear and accessible information for all? Can you produce content in various alternative formats that deliver a meaningful impact on people affected by dementia? Are you skilled at adapting complex and technical information to make it clear and engaging? 
We are recruiting a Senior Content Editor (Accessibility) to join us full-time, working 35 hours per week on a permanent contract. 
This is a hugely exciting time to work for the UK’s leading dementia charity. Our content reaches hundreds of thousands of people affected by dementia. Our practical advice helps users feel less isolated and make informed life decisions. It connects them to support that can make a huge difference to those living with dementia and their families and carers. 
At the heart of our ambition is creating inclusive information to offer a better future. We are always looking to improve what we do and how we do it. Can you bring content expertise to help us reach wider audiences, especially those who find it harder to access information and support? You’ll create content for a variety of audiences in different formats, such as Easy Read and translations and across print and online channels, including audio.  
In this role, you will work with the Publishing and Editorial Manager and our Content and Digital teams to deliver meaningful impact on the lives of people affected by dementia. We are part of the Income & Engagement directorate, focused on establishing the urgency of quality care and support for people with dementia and driving the engagement to resolve this. You’ll need to be an effective collaborator and strategic thinker. 
This is a homeworking role, and you will be required to regularly travel to London to attend internal meetings. You must reside in the UK and have the correct right-to-work documents to work in the UK. 
About you 
This role provides a great opportunity to showcase your writing, editing and content expertise. You’ll provide insight into specific accessible needs and be focused on finding the right solutions for different situations. You’ll have the opportunity to work on a variety of interesting and vital programmes of work that provide help and hope for everyone affected by dementia. 

- You’re a strategic and creative professional who can communicate confidently and engagingly.
- You will have excellent writing and editing skills.
- You’re a natural collaborator and be curious, and highly motivated about ending the devastation caused by dementia. 
- You will build and develop meaningful relationships with a wide range of individuals and communities. You will play a vital role in helping us build trust and broaden our reach. 
- Managing one line report, you’ll also contribute to the success of the Publishing team, helping support our aims and priorities.
- You’ll role model a culture of continuous improvement, streamlining processes and driving efficiency and excellence. 

What you’ll focus on: 

- Produce clear and accessible high-quality content on all aspects of dementia. 
- Manage and develop our portfolio of alternative formats across print and online channels, including the growth of our audio offer.  

- Building networks to help increase access to information and support for more people and communities affected by dementia. Sharing expertise and insight to promote best practice on accessible content. 

- Played a key role in the Publishing team as a line manager and supported the Publishing and Editorial manager in driving success.

This newly established role sits within the Talent and Learning team and reports into the Director, Talent and Learning. The Volunteer Manager role will be responsible for enhancing and expanding Provide's volunteering initiatives.

This includes significantly growing volunteer engagement, fostering strong relationships with staff, implementing strategic development plans and creating meaningful opportunities for volunteers and will play a crucial part in enriching the services we provide and enhancing the overall patient experience within our communities.

The main duties of the Volunteer Manager include:

• Developing a long-term vision for volunteer engagement across the organisation
• Contribute to and deliver the Volunteer Strategy
• Develop and implement comprehensive communication strategies across the organisation
• Design and deliver induction, training and mentorship programs to maximise volunteer engagement
• Monitor volunteer attendance and maintain quality experiences
• Co-ordinate cross functional teams to optimise volunteer engagement
• Develop partnerships with external organisations and manage strategic relationships
• Manage volunteer budgets and expenses

Are you passionate about the Church’s role at the heart of community life? Do you have the drive to support parishes in living out their faith through social action and local engagement?

The Diocese of Rochester is seeking a Community Engagement and Social Action Adviser to join our dynamic team supporting parishes as they respond to the needs of their communities. You’ll work to equip churches to live out the third and fourth Marks of Mission—responding to human need and transforming unjust structures—enabling local Christian communities to show God’s love in action.

About the Role

Reporting to the Lead Community Engagement and Social Action (CESA) Adviser, you’ll play a key part in helping churches understand their local contexts and develop impactful responses to social needs. You’ll support parishes in accessing data, funding opportunities, and partnerships, while also helping grow volunteer-led community initiatives across the Diocese.

Your key responsibilities will include;

· Planning and supporting the delivery of diocesan community engagement and social action initiatives

· Taking the lead on key social issues affecting local communities

· Offering advice and signposting on funding, partnerships, and best practice

· Developing and analysing local demographic data to inform parish strategy

· Coordinating and expanding community networks across the Diocese

· Encouraging and equipping parish volunteers and community hubs

· Building strong relationships with parishes and external partner organisations

· Acting as a bridge between local churches and wider community stakeholders

You will be a visible and supportive presence across the Diocese—helping churches to connect deeply with their communities and respond with creativity, compassion, and confidence.

About You

We’re looking for someone who is:

· A disciple of Jesus with a deep commitment to faith in action and social justice

· Experienced in community engagement, social action or voluntary sector work

· A skilled communicator who is approachable, encouraging, and adaptable

· A natural networker who can build strong partnerships across sectors

· Organised and detail-oriented, with the ability to manage multiple projects

· Experienced in project coordination and working with volunteers

· Comfortable analysing and presenting data to support local planning

· Confident using Microsoft Office and digital communication tools

Desirable: Bid-writing experience, and familiarity with Church of England parish structures and contexts.

There is an Occupational Requirement (OR) for the postholder to be a communicant member of the Church of England (or a Church in communion with it, or a member Church of Churches Together in England, Council of Churches for Britain and Ireland, or the Evangelical Alliance).

This role is based at our Diocesan Office in Rochester and offers hybrid working arrangements. Travel across the Diocese including some evenings and weekends.

What we can offer:

· Flexible working, hybrid working and TOIL

· Generous holiday entitlement

· Contributory pension scheme

· Access to an Employee Assistance Programme and counselling service

The Diocese is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders and volunteers are expected to share this commitment. 

The wider a group’s diversity, the smarter, wiser, and more compassionate and creative its decision making becomes.

We are committed to achieving diversity throughout our Diocese by seeking UKME/GMH colleagues and those from a wide-range of backgrounds, to help us create a culture of inclusion and belonging.

About the Role

As our VAWG Service Manager you will be responsible for the management and delivery of The Angelou Centre’s holistic, trauma informed and culturally competent VAWG services for Black and minoritised women and children. You will ensure the smooth and efficient management of our frontline VAWG services for Black and racialised women and children across Northumbria and the North East. You will manage the day-to-day delivery of projects and services, case management as well as managing a caseload of complex cases. You will ensure that all services maintain high safeguarding standards across the organisation, ensuring that we continue to prioritise women and children or their rights remains central to services. As our VAWG Service Manager you will oversee our representation at multi-agency partnership meetings and develop strategic opportunities for the VAWG services. You will work closely with our Safe Accommodation and Refuge team to ensure our residents remain safe and receive a high standard of support.

Our ideal candidate is someone who;

• Has previously worked within the Domestic Abuse and/or VAWG Sector in management positions, with an excellent knowledge of rights-based ending VAWG service delivery and a track record of case management and safeguarding.
• Is interested in working strategically with the Executive Director to develop and maintain external partnerships, that will support the delivery of quality VAWG services and needs based service growth.
• Strong leadership experience to support the development of high-quality advocacy services and an aspirational staff team.
• Someone with a strong practice in rights-based intersectional advocacy management who has a deep understanding of the needs of diverse racialised communities from a Black feminist perspective.

How to Apply

Please submit your CV and a cover letter outlining your reason for applying and how your past work experiences make you suitability for the role to

 Deadline: Saturday 13th September 2025

 Please note we reserve the right to close this vacancy at any time if we receive a high volume of applications or if a suitable candidate is found, therefore we suggest submitting your application as soon as you can.

 This post is:

• subject to Enhanced DBS Disclosure
• subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for a disclosure to be made to the Disclosure and barring Service for details of any previous criminal convictions.
• Candidates must be eligible to work in the UK
• Open to women* only (*exempt under the Equality Act 2010 Schedule 9, Part 1

The Angelou Centre is aware that Black and racialised women are less likely to apply for jobs unless they meet every single qualification and requirement. So, if you are excited by the role, but your past experience doesn’t quite match every requirement we encourage you to apply anyway. You may be just the person we are looking for

About the Role

We are looking for a proactive and highly dedicated Customer Success Manager to become a trusted partner to our charity clients. This role is crucial to the success of our clients, combining strategic account management for all dedicated clients and hands-on project management and campaign build for managed services clients.

You will be responsible for nurturing strong, long-term relationships, ensuring our clients achieve their fundraising goals and realise maximum value from our platform and services. You will also be the main driver of renewals, keeping churn at a minimum and working with the Head of Partnerships and Head of Commercial Strategy to increase lifetime value alongside identifying and executing up-sell and cross-sell opportunities.

Key Responsibilities

Client Relationship & Account Management:

• Build and nurture strong relationships with key stakeholders at non-profit organisations, deeply understanding their digital fundraising goals and aligning our solutions with their strategic objectives.

• Work closely with the Growth team to deliver smooth and effective handover milestones, ensuring ongoing client confidence.

• Conduct regular check-ins and strategic reviews to assess client satisfaction, gather feedback, and platform updates.

• Proactively manage client health scores through our CRM  to help identify opportunities to increase client’s value and reduce churn.

• Explore different ways in which clients may benefit from additional use of the platform and managed services.

Project Management & Campaign Delivery:

• Lead project management and campaign build within the Social Sync platform for all your dedicated managed services clients.

• Ensure client satisfaction by keeping internal teams well-briefed to successfully deliver agreed client requirements to a high standard and on time.

• Collaborate cross-functionally to ensure clients have everything needed for successful campaign launches and ongoing optimisations.

• Do everything within our control to optimise campaign performance, working closely with specialist functions to execute timely optimisations to overcome challenges and realise performance potential. 

Onboarding and Adoption:

• Deliver a quick "Time to first value" through proactive account management, particularly during a client's initial days or weeks.

• Offer personalised assistance and ensure access to and use of onboarding resources to accelerate non-profits's time to first value.

• Develop and execute strategies to drive adoption and engagement with our platform, tailoring approaches to each client’s unique needs and goals.

Success Planning and Outcomes:

• Create and manage comprehensive success plans for clients, setting clear goals and regularly reviewing progress to ensure they achieve their desired outcomes.

• Provide best practices and strategic recommendations to help clients elevate their fundraising efforts and fully utilise our platform and services.

• Act as the internal voice of the customer, gathering feedback and collaborating with our Product and Managed Service teams to drive enhancements that meet client needs.

• Identify potential risks and opportunities for upsell and cross-sell, working closely with internal teams and senior leadership to address concerns and explore growth possibilities.

Renewal & Lifetime Value:

• Lead on the renewal process for all your dedicated charity clients, proactively managing conversations to keep churn at a minimum.

• Managing deal lifecycle and sales process in our CRM working towards individual assigned revenue targets.

• Work with the Head of Partnerships and Head of Commercial Strategy to develop and execute plans that increase customer lifetime value.

We’re recruiting a new Director to lead us into our 35th year and beyond.

The successful candidate will build on the organisation’s rich history and legacy of exposing and opposing state secrecy, surveillance, repression and violence; and supporting and resourcing struggles for rights, liberties, transparency, and democracy.

They will be strategic, cooperative and adaptable, and have strong organisational, coordination and communication skills.

Find out more in the full role description and application information, attached below.

On 19 September we hosted an information session for interested applicants via Zoom. If you would like access to the recording, please contact our Head of Communications (details on our website).

Please note: This is role is only open to applicants with the right to work in the UK. If you do not already have the right to work in the UK, we regret that we are unable to assist with obtaining a visa.

The Access to Justice Founation is seeking a manager to lead data systems, quality, and management across our organisation. The successful candidate will:

• Oversee data collection – ensuring we collect the right data, in the right way, as accurately as possible
• Maintain the systems that hold our data (primarily Salesforce)
• Support colleagues to access, use, and present our data.

This role will report into our Operations Team, which has a cross-functional remit and provides support to all other teams at the foundation. We’re looking for someone who can work collaboratively and employ a customer-centric approach to support colleagues and enable their work. Further, the Foundation is in an exciting period of growth, and we’re currently making a major investment in our Salesforce instance while also developing our team’s data capabilities. We’re looking for someone who is proactive and enthusiastic to jump into this role. You will help nurture and support a critical piece of our organisational infrastructure and our team’s capacity. With support from the senior management team, you will be at the heart of our efforts to successfully manage all our data and related systems.

Please see the full job description and recruitment pack below.

We are seeking a fixed-term Grants Manager to join the Access to Justice Foundation through July 2026. The successful candidate will join us at a particularly exciting period of organisational growth and will support us to deliver on increased grant making activity. They will lead the day-to-day operational delivery of our grant making programmes – including overseeing systems and processes to ensure efficient and effective grant making and maintaining relationships with grantees, other funders, and key stakeholders as required. As a member of the Grants team, you will report to our Grants Director (who is responsible for the strategic direction and management of the Foundation’s grant programmes and who leads the Grants team). This is both a grants administration and project management role – we are looking for a candidate with both sets of skills.

Please download the full application packet below for more information.

Retail Field Manager - Wales

Location Cardiff

Weekly Hours3 7.5

Job Title: Retail Field Manager - Wales

Location: Cardiff

Salary: £40,429.00 per annum

Weekly Hours: 37.5

Reference: YMC1136472

Are you an experienced and dynamic leader with a passion for retail and community engagement? Do you thrive in a fast-paced, results-driven environment where you can inspire teams and make a tangible difference? If so, we have an exciting opportunity for you to join the YMCA as a Retail Field Manager.

The Role

As a Retail Field Manager, you will oversee a group of charity shops within your designated geographical area, with the goal of maximizing sales, income, and community impact. You’ll manage a team of Shop Managers and Van Drivers to achieve exceptional results. This is a key leadership role that combines strategic thinking with hands-on operational management, all while upholding the YMCA’s ethos, values, and behaviors.

What You’ll Be Doing

Income and Profit

• Conduct weekly store visits, identifying opportunities for improvement and implementing actionable plans to drive sales and profitability.
• Analyse store financial performance and develop tailored strategies to achieve targets.
• Maximize Gift Aid income and ensure compliance with YMCA and HMRC regulations.

Stock and Logistics

• Drive stock generation activities and collaborate with the Stock Manager to secure corporate donations.
• Ensure effective stock processing procedures to maximize sales while minimizing waste.
• Manage the day-to-day logistics of van crews and drivers, monitoring performance using the vehicle management system.

People Management

• Build and lead a motivated, high-performing team, fostering an inclusive and supportive work environment.
• Recruit, train, and develop Shop Managers, Van Drivers, and volunteers to achieve their full potential.
• Address employee relations matters fairly and in line with YMCA policies, working closely with HR to ensure consistency.

Community Engagement and Customer Experience

• Ensure shops are well-stocked, organized, and display a wide range of goods at competitive prices.
• Build strong relationships with local communities to drive stock generation, increase volunteering, and enhance shop visibility.
• Deliver exceptional customer service to donors, customers, and supporters, ensuring that every interaction reflects YMCA values.

Health & Safety and Property Management

• Ensure compliance with health and safety regulations in all stores, conducting regular risk assessments.
• Support stores with property-related matters, ensuring that maintenance issues are resolved promptly and efficiently.

IT and Technology

• Ensure that store teams are proficient in using available technology to optimize performance.
• Troubleshoot IT and technology issues, ensuring timely resolutions to minimize disruptions.

What We’re Looking For

We’re looking for a leader who is as passionate about retail as they are about making a difference in their community. To be successful in this role, you’ll need:

• Retail Expertise: Proven experience in managing multiple retail locations or a large-scale retail operation, with a strong track record of driving sales and profitability.
• Leadership Skills: The ability to inspire, motivate, and develop a diverse team, with excellent communication and interpersonal skills.
• Analytical Mindset: A data-driven approach to identifying opportunities and implementing solutions that improve performance.
• Community Focus: A passion for engaging with local communities to build relationships and enhance the YMCA’s impact.
• Organizational Skills: The ability to manage multiple priorities, meet deadlines, and maintain high standards across all areas of responsibility.
• Compliance Awareness: A thorough understanding of health and safety, property maintenance, and regulatory compliance within a retail environment.

Why Join Us?

At the YMCA, we are proud of our mission to create positive change in local communities. As a Retail Field Manager, you’ll play a pivotal role in helping us achieve our goals while also developing your own career in a supportive and rewarding environment.

In return for your dedication, we offer:

• A competitive salary of £40,429 per annum.
• The opportunity to lead and develop a team within a nationally recognized charity.
• A role that offers variety, challenge, and the chance to make a real impact.
• Access to training and development opportunities to help you grow in your role.
• The satisfaction of knowing your work directly contributes to supporting the YMCA’s mission of helping people reach their full potential.

How to Apply

If you’re ready to take the next step in your career and join an organization that values passion, professionalism, and community, we’d love to hear from you!

To apply, please send your CV.

Join us and be part of a team that’s making a difference—every single day.

Our recruitment process is anonymised and candidates' names are hidden. We welcome and encourage job applications from people of all backgrounds.  Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration, safeguarding training and undertake a DBS check.