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BACKGROUND
Tower Hamlets Connect is a new flagship service, which provides people living in Tower Hamlets with free, independent and high-quality information, advice and advocacy on matters relating to health, social welfare, and social care.
Age UK East London is working in partnership with Tower Hamlets council to lead consortium of local voluntary sector organisations to provide:
- The Tower Hamlets Connect Portal – a public-facing, web-based resource with up to date information about local services, events, citizen rights and benefits;
- The Tower Hamlets Connect Helpline providing telephone and email support Monday to Friday, 9 -5; and
- Outreach advice and advocacy support in community hubs and GP surgeries.
In order to ensure maximum accessibility for residents, we also co-ordinate digital inclusion support, stakeholder involvement in service co-production and customer satisfaction reviews.
The Helpline Advisor is a new post which sits within a team of 5 other professionals including the First Response Officers who have a specific focus on advising around adult social care. The post has been created following a review of the Helpline to strengthen integration between health, social care and community-based services, ensuring residents are provided with the right help as quickly as possible
JOB PURPOSE
- Contribute to the delivery of an effective, efficient and safe helpline for the residents of Tower Hamlets.
- To provide information and advice to customers on wider support and services available in the borough, enabling them to remain as independent as possible for as long as possible.
- To ensure accurate and timely data capture and case records to support ongoing service improvement.
MAIN TASKS
- To act as first point of contact for Tower Hamlets residents and professionals via telephone and email.
- To gather the information required to efficiently and proportionately assess customers’ needs and strengths.
- Provide information and advice to residents enabling access to local services to support prevention and promote independence.
- Refer customers on to Tower Hamlets Connect advice and advocacy providers where appropriate by effectively assessing and triaging clients and making appropriate referrals into the service.
- Identify and escalate eligible and urgent cases to the FRO’s to ensure appropriate, safe and timely referral into LBTH Adult Social Care Initial Assessment, Adult Safeguarding triage teams and other Statutory Services.
- Actively promote use of the digital portal and signpost to digital support services where appropriate.
- Maintain excellent records of all contacts and enquiries on all relevant case recording and data systems ensuring accuracy, quality and timeliness while complying with statutory requirements and maintaining confidentiality.
- Attend training and regular team meetings as required
- To undertake any other duties within the competence of the post holder as may be required from time to time for the smooth running of Age UK East London.
- To undertake all duties in line with Age UK East London policies and procedures (e.g. Health & Safety, Complaints, Confidentiality, Equal Opportunities).
FUNCTIONAL LINKS
The role reports to the Helpline Team Leader.
PERSON SPECIFICATION
Experience
- Demonstrable experience of working in community-based information, advice and advocacy services and/or helpline services.
- Demonstrable understanding of the full range of local services available to meet people’s health and care needs outside of statutory services.
- Experience of delivering services that meet defined outcomes and outputs
- Experience of using IT systems to record and share service outputs and client case records.
- Experience of working across multidisciplinary teams preferably in community and/or health settings.
- Experience of promoting and supporting well-being and independence to vulnerable adults and working within Enablement and prevention Frameworks.
Knowledge and Understanding
- Knowledge of services available to residents of Tower Hamlets and their carers (e.g. through health service, social services, voluntary sector) and the issues affecting them.
- Knowledge of person-centred practices.
- Understanding of confidentiality policy and practice.
- Understanding of equality and diversity in practice.
- Understanding and commitment to empowering service users.
- Good understanding of policy, legislation e.g. Care Act, Mental Health Act and Mental Capacity act.
- Good understanding of safeguarding vulnerable children and adults including relevant legislation.
Qualifications
Minimum NVQ Level 2 IAGA or equivalent experience
Three roles available:
1x permanent
2x one year fixed term
DOWNLOAD THE APPLICATION PACK TO CHECK THE BENEFITS OFFERED.
This a part-time role and days are Friday (10am to 6pm), Saturday (10am to 6pm) and Sunday (10am to 4pm).
The experience we offer our visitors is essential to our success and we are committed to delivering the highest standard of service to our visitors throughout their time spent at The Africa Centre. This role will be focused on welcoming people into the Centre through being a pro-active presence. Responsible for a small team of staff and volunteers you will be responsible keeping the welcome area to a high standard and will be available to inform visitors about our work and process ticket sales, friend scheme applications, donations and sales of our merchandise. In addition, you will welcome visitors to the site who have hired space or are visiting a member of staff. This role also provides operational support across The Africa Centre including resource and facility support and assisting with special projects as required.
This role will contribute towards developing a supportive working environment, and demonstrate a commitment to professionalism and respect, transparency and accountability and uphold quality standards as outlined in policies and procedures. The post holder will have a keen interest in Africa and its Diaspora, and enthusiastic support of the ethos and aspirations of The Africa Centre.
Key Responsibilities
- Provide comprehensive information to all Centre visitors and guests in a friendly and informative manner via telephone, email and face to face contact.
- Process friend scheme applications, donations to the centre, ticket sales and bookings and merchandise sales (other sales processing may be added over time).
- Provide information and support on a range of enquiries including those relating to events happening at the Centre, the history of the Centre and its current and future programme. Be a positive representative of the Centre and record relevant conversations on the TAC CRM, ensuring relevant members of staff are notified.
- Resolve all queries and requests in an efficient and friendly manner, referring on to and liaising with relevant TAC team members as required. If feedback including complaints are received ensure these are passed onto the correct member of the TAC team for response and/or investigation
- Working with the TAC operations team to ensure any weekend building/ facilities issues are dealt with efficiently, enabling the smooth running of the Centre. Acting as a Centre contact to ensure that any works or maintenance issues are dealt with swiftly to ensure operations are not interrupted.
- Working with the TAC security team to ensure the safety of visitors and guests on site.
- Work with and support the wider TAC team, including Centre events and supporting hirers of our spaces
- When required act as fire warden / first aider for the Centre for which full training will be given.
Projects and any other tasks
- To effectively assist/ manage projects as reasonably requested by the senior management team and board of trustees, ensuring that any works or programmes are completed to agreed parameters, budgets and agreed deadlines
Show commitment, effective team work and communication by:
- Acting as a point of contact to external calls and emails, through the [email protected] mailboxes and sharing queries with the right staff members if needed.
- Actively participating in team and organisation workgroup, committee meetings. This may include acting as administrator of these groups, taking and sharing minutes.
- Representing The Africa Centre in a positive manner, promoting our key messages.
- Engaging with the charity’s activities and ensuring up to date knowledge and understanding of its work.
- Ensuring cost-effectiveness in all areas of work.
- Ensure all duties are carried out in accordance with departmental and company policies and procedures.
Person Specification
Skills & Experience
- Relevant high quality customer service experience including providing a wide range of information to guests/ visitors
- Able to demonstrate experience of selling products such as tickets and/ or friends/ membership schemes
- Experience of working with third party suppliers to ensure the smooth running of a busy visitor centre.
- Excellent interpersonal and communication skills. Able to demonstrate ability to deal with difficult situations, resolving conflict in a polite and courteous way.
- Excellent IT skills with ability to use Microsoft Office, databases (currently implementing Salesforce), emails effectively. Has the experience of learning new packages within previous roles
- Good organisational skills – the ability to manage the demands of a varied job while maintaining service standards across the range of functions
- Able to work effectively in a motivated team but also be able to be solution focused and self-motivating, to work on your own initiative and be accountable for your own work
- Ability to work in a multicultural organisation and commitment to ensuring equal opportunities throughout the organisation
- Reliable
- Commitment to continuous learning and professional development
- A flexible approach to work as will be required to support the operations of The Africa Centre (time of in lieu is offered to staff)
The Africa Centre is a charity that celebrates the diversity of Africa and its diaspora. We promote social cohesion, education, thought leaders... Read more
ABOUT THE ROLE
The post of HR Manager is part of the Business support department, reporting to the Director of Finance and Operations (who reports to the Chief Executive). This department also includes Finance, Facilities and Evaluation, and provides vital services and support to the organisation to enable it to carry out work on behalf of its members of staff.
This challenging role requires you to provide all aspects of HR services to the organisation. You will be required to work at the highest levels with Senior Management Team and Trustees and support line managers.
JOB PURPOSE
- Develop the HR strategy in line with the overall organisational planning and organisational objectives.
- Ensure an efficient and accurate payroll and pension is managed
- Project management to support the Senior Management Team.
- Ensure that the people in the organisation are considered at the heart of every decision or change required by AUKEL.
- Ensure that the Company Values and Culture are lived in the organisation.
- Support the people management functions that underpin the business culture.
KEY TASKS
- Support the development of the organisational strategy and then prepare the Company HR strategy in line with the organisational goals.
- Ensure the recruitment, retention and development of key talent in the business.
- Develop, implement and maintain robust HR policies and procedures to meet AUKEL’s needs
- To manage and support the HR Assistant in managing day to day tasks to support succession planning
- Provide people related analytics to the business, i.e., payroll/ absence statistics
- Develop, administer and regularly update performance review system, salary and benefits package for all colleagues .
- Provide support and guidance to those in line management roles within the organisation.
- Ensure compliance with all laws relating to employment.
- Oversee the onboarding process for new colleagues.
- Ensure that HR records are maintained in line with GDPR requirements.
- Efficient management of the Company payroll systems
- Efficient management of Company Pension schemes .
- Oversee and develop learning plan for AUKEL.
- Manage absence, disciplinaries, grievances, sickness etc. , ensuring fair and reasonable processes are followed .
- Measure employee satisfaction and identify areas that require improvement.
- Support managers on performance management issues and processes.
- Liaise with the Facilities Manager to ensure that HR related risk assessments are completed in line with Company procedures .
- Train staff cross-organisationally as required e.g., project management.
- Support SMT in ad hoc project management .
ADMINISTRATION
- Prepare and present HR board papers on a quarterly basis.
- Senior level documentation as required in the tasks outlined above.
- Provide robust HR related analytics to the business to support the organisation to make informed people decisions.
- Ensure that the Charity commission and Company House website are up-to-date and annual return filed in a timely manner.
QUALITY
- Ensure that AUKEL’s HR policies and procedure are in compliance with UK employment legislation.
- Ensure that areas of concern regarding HR Company compliance or AUKEL’s people are reported to the Finance Director in a timely manner for care and consideration.
- Strive for excellence through the people in the organisation.
LIAISON
- To represent AUKEL and participate in appropriate external meetings and events in order to remain aware of local, regional and national issues affecting quality and compliance issues affecting charitable companies.
- To attend relevant HR/ Employment Law seminars or work groups as the AUKEL HR ambassador.
GENERAL
- To meet regularly with the Finance Direct line manager for support, supervision and appraisal.
- To attend team and staff meetings, (and other meetings) as required.
- To carry out regular supervision and annual appraisal with the HR Assistant
- To ensure Company compliance in relation to all employment law matters including management of industrial relations and any union activity.
- To undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of Age UK East London.
- To carry out the duties of the post in accordance with Age UK’s East London’s policies and procedures including: Equal Opportunities, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults.
FUNCTIONAL LINKS
- This role reports directly to the Finance Director.
- Excellent working relationship with SMT .
PERSON SPECIFICATION
Experience
Essential
- Degree in Human Resource Management or have acquired the equivalent CIPD level through experience assessment (or working towards same)
- 5 years working experience of a Generalist HR role
- Experience in developing policies and procedures
- Experience in advising and managing grievance and disciplinary investigations
- Experience in advising managers on all aspects of people and performance management issues
- Experience of managing people
Desirable
- Working knowledge in managing Industrial relations, including Union involvement
- Experience of processing payroll through Sage payroll or similar
- Experience of monitoring and prioritising Equality, Diversity and Inclusion
- Experience of managing TUPE processes
Knowledge and Understanding
Essential
- Working knowledge of UK employment law
- HR data system/ data bases
- Knowledge of best practice in specific HR areas – recruitment and selection, absence management, performance management (including capability)
Desirable
- Knowledge of Health and Safety as it relates to the HR function
Skills and attributes
Essential
- Excellent interpersonal skills.
- Excellent verbal and written communication skills, including policy and procedure drafting, engagement and information/reporting documents
- Ability to build positive relationships at all levels of the organisation
- Ability to present to groups
- Good planning and organisational skills
- Good IT skills
- Ability to work independently and as part of a team
- Ability to prioritise and manage time and resources in a competent manner
- Ability to remain calm and professional at all times
- Ability to instil confidence in and motivate others
Desirable
- Mediation skills
- Conflict Management skills
Additional requirements
- This post is subject to the relevant check through the Disclosure & Barring Service (DBS)
- This post is required to ensure to undertake regular CPD to ensure that their working knowledge is up to date with changes in employment law and HR best practice.
- Flexibility in working hours to meet organisational needs.
DOWNLOAD THE APPLICATION PACK FOR FULL DETAILS ABOUT THE BENEFITS OFFERED
We are all facing a crisis for our natural world. Cumbria Wildlife Trust wants both wildlife and people to be able to benefit from a healthy environment. We’re restoring broken ecosystems and returning missing species. We are putting nature's recovery at the heart of everything we do.
Our fundraising team is dynamic and adaptable and we are looking for a highly effective fundraiser who can complement the existing team by being flexible to using their skills and energies to meet the challenges of multiple priorities. You will be playing to your strengths and benefitting from the strengths of others in our team.
Our income comes primarily from our wonderfully supportive membership, from grants, donations and legacies. We are currently exploring how our fundraising can meet the challenges of our work being more financially sustainable going forward. We have been successful in introducing a number of new initiatives. We are now seeking an energetic forward thinker to complement our existing staff team, so we can work together to achieve our potential.
The successful candidate will ideally have previous fundraising experience, but we will also consider candidates who can demonstrate that they have transferable skills from other sectors. You should be self-reliant, resilient and have excellent verbal, written, social media and people skills.
If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. There is some flexibility in this role in terms of the fundraising activities you will undertake, adapting to your skill set.
Based at Cumbria Wildlife Trust’s Offices, Plumgarths, Crook Road, Kendal, Cumbria, LA8 8LX or Gosling Sike, Houghton, Carlisle CA3 0LD. Cumbria Wildlife Trust adopts flexible working practices. Some of the duties of this post may be capable of being performed remotely by mutual agreement.
Closing date: 9am on Monday 27 June 2022
Interviews: Friday 8 July 2022
Cumbria Wildlife Trust is devoted to the conservation of the wildlife and wild places of Cumbria.
Registered in England as Cumbria Wildlife Trust Limited, a Company limited by Guarantee No. 00724133. Registered Charity No. 218711.
Cumbria Wildlife Trust is the only voluntary organisation devoted solely to the conservation of the wildlife and wildplaces of Cumbria. The Tru... Read more
The client requests no contact from agencies or media sales.
We have an exciting opportunity for a Children & Young people's Senior Caseworker to join the East/West London team, working 37.5 hours a week on a permanent contract.
Do you want to make a difference every day? Where you support and line manage a small team of caseworkers as well as managing a small caseload; ensuring a high quality specialist service is delivered to CYP victims and witnesses of crime across London?
Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability?
Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 25 days annual leave plus Bank Holidays, rising to 30 days plus Bank Holidays
- £500 bonus paid on successful completion of probationary period
- Pension with 5% employer contribution
- Enhanced sick pay allowances & maternity payments
- High Street, retail, holiday, entertainment & leisure discounts - Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is based in our Barking office with flexibility of hybrid working. The role requires travelling across East and West London to support clients in the community.
As a Children & Young people's Senior Caseworker you will be required to:
- Line manage a team of caseworkers to provide a high quality specialist enhanced service to all victims and witnesses of crime across London.
- Manage a small caseload working directly with vulnerable young people in a trauma informed approach.
- Ensure services are delivered in accordance with the service specification and performance targets set by the services funders.
- Develop and deliver innovative interventions to address the needs of children and young people who been victims of crime.
You will need to have the following essential skills:
- Experience delivering a service and working directly with young people in a statutory, voluntary or community work setting.
- Understand Safeguarding issues, and the legal responsibilities surrounding these issues
- Experience of voluntary and statutory agencies including relevant professional roles, particularly in the criminal justice, health and social care sector.
- Experience of being able to prioritise work and deal with competing demands demonstrating an organised and methodical approach to work.
- Experience of operating within a trauma informed framework
- Communicate sensitively and effectively both verbally and in writing with a wide range of people (s)
- Demonstrate the ability to use IT applications competently including, Microsoft Word, Excel etc. and Case Management systems in order to keep accurate records and monitor performance.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities
How to apply:
To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.
We looking forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales.
... Read moreJob Summary
To provide logistical and administration support to ensure the smooth and efficient running of Salford Carers Service and Shine Young Carers Project – both teams work as one large team to provide quality support to unpaid Carers.
To provide effective administrative support to the Salford Carers Service (including Shine) team to ensure efficient service delivery; to support the team to organise events and activities to raise the profile and support carers of all ages in Salford (Shine Young Carers Project works also in Manchester).
Duties and Responsibilities
- To act as the first point of contact for Salford Carers Service and Shine Young Carers Project ensuring people receive the relevant information, guidance or referral they require.
- To maintain and develop efficient, clear and effective administration systems that support the running of Salford Carers Service and Shine Young Carers Project.
- Support the organisation of regular and one-off events for Salford Carers Service and Shine Young Carers Project, overseeing the administration, resource allocation, including the development of event organisation plans for the range of events and activities provided by Salford Carers Service and Shine Young Carers Project.
- Develop systems to enable monitoring and evaluation activities are effective and timely.
- Develop a range of resources that enables clear marketing and promotion of Salford Carers Service and Shine Young Carers Project across Salford and a range of mediums.
- Arrange and administer internal meetings including room bookings and minute taking.
- Coordinate the room booking process for the meeting rooms at the Gaddum office.
- To implement and maintain office administration systems including: post, phones, stationery ordering and processing of any invoices etc.
- To support with the organising of maintenance work and coordination of resources/supplies needed for the office.
- To coordinate the referrals ensuring they are recorded onto the database and passed to the appropriate Team Coordinator
Contract Monitoring
- To support the team and the Carers Salford Programme Manager to ensure timely collation of monitoring reports and support the Head of Carers Services to produce accurate and informative reports to funders etc.
- Support the team to ensure accurate recording of data including the correct data supplied by referrers.
Development and Marketing
- Develop effective marketing materials to promote Salford Carers Service and Shine Young Carers Project including the monitoring and administration of social media channels.
- Oversee the production of the Salford Carers Service and Shine Young Carers Project newsletter, ensuring high quality and informative content which reaches a wide range of professionals and carers alike.
Administrative Support
- Provide general office and administrative support to Salford Carers Service and Shine Young Carers Project.
- To work as part of the Salford Carers Service and Shine Young Carers Project team ensuring that the office is covered as required for service delivery.
- To support induction for new staff, trainees or volunteers.
- Provide clerical support for events, meetings and activities.
- To ensure compliance of basic HR & Health & Safety requirements e.g. supervision, appraisals, maintenance of professional body membership, insurance, fire drills etc.
- To help coordinate DBS checks for Salford Carers Service and Shine Young Carers Project liaising with HR at Gaddum.
- Develop and implement systems to aid Salford Carers Service and Shine Young Carers Project staff to ensure the service is operating as efficiently as possible.
Events & Activities
- Develop event organisation plans for the range of events and activities delivered by Salford Carers Service and Shine Young Carers Project.
- Support teams to administer delegate and attendee lists.
- Support teams to develop effective event planning for the year with specific support for annual events i.e. Carers Week, Young Carers Action Day & Carers Rights Day.
Additional Duties and Responsibilities
- Promote the work of Gaddum and safeguard its good name and reputation at every opportunity.
- Promote Gaddum events and activities
- To adhere to Gaddum Policies and Procedures.
- To be aware of personal safety and security when carrying out work.
- To promote the work of Salford Carers Service and Shine Young Carers Project.
- Adhere to Gaddum Safeguarding Policy and report any concerns regarding an individual’s safety.
- To maintain privacy and confidentiality in line with Gaddum policies and procedures.
- To respond to enquiries and calls coming into the centre in a professional and knowledgeable way.
- All other duties reasonably associated with the role associated with the role.
- Attend events for Salford Carers Service and Shine Young Carers Project as required.
For us, it’s personal – We treat everyone who needs our help as an individual with unique circumstances that need to be&nbs... Read more
The client requests no contact from agencies or media sales.
The Anna Freud National Centre for Children and Families supports distressed children and their families through innovative therapeutic practice and research, training and promoting awareness of mental health issues.
We are keen to support applicants with diverse characteristics and life experience, including applicants with protected characteristics, from a range of socio-economic backgrounds. We welcome applicants with experience of therapeutic services and experience of being in care.
Overview of Apprenticeship
We are looking for an enthusiastic Business Administration Apprentice to join the Clinical Division at the Centre. The successful applicant will gain an accredited Business Administrator Level 3 qualification through partnership with Key Training.
This is a varied role that will provide a great learning environment and will support the successful applicant to develop skills, knowledge, and competencies across a variety of business functions in clinical services.
Main Duties and Responsibilities
- Providing administrative support and diary management to the Clinical Division Director, the Medical Director and the Head of Family Trauma Service;
- Providing support to clinical projects within the Clinical Division;
- Welcoming children and families who visit our Centre for treatment and support;
- Helping us to reach out to our local community, to increase the help we can offer.
Supervision and workplace support will be provided in weekly individual line-management meetings and through regular online progress reviews with an allocated Apprentice and Learning Coach from Key Training. One day per week will be allocated for the successful applicant to work towards their qualification.
Please get in touch with any job enquiries, or if you require assistance or experience difficulties when applying. Please note all our posts require candidates to have the right to Work in the UK at the time of applying and we do not hold a sponsorship licence.
Location
Hybrid working (a mixture of onsite and remote/home working): the successful applicant will work onsite for up to 40% of their working hours at the Anna Freud Centre in King’s Cross (4-8 Rodney Street, London N1 9JH). Remote working (working from home) will be possible for the remaining 60% of their working hours.
Contract duration
Fixed-term – 18 months.
Closing date for applications
Midday (12pm), Friday 17 June 2022.
Notification of interview
Shortlisted applicants will be notified no later than Friday 24 June 2022. Please note: due to volume of applications expected, we will be unable to notify unsuccessful candidates.
Interviews
Interviews will be held on Friday 1 July 2022.
How to apply
Please visit the Anna Freud vacancies website to register and apply.
We are unable to accept CVs and kindly request no contact from agencies.
Our Vision
Our vision is a world where children and families are supported effectively to build on their stre... Read more
The client requests no contact from agencies or media sales.
Unifrog’s mission
We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counselors to manage the progression process effectively.
Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.
We have a clear social purpose, and we’re hugely ambitious. We already work with nearly half of all UK secondary schools and colleges, and hundreds of international schools. We are growing rapidly in terms of the number of our partners, in terms of how much they use our platform, and in terms of the breadth of products we offer.
Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!
We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply. In advance of applying if you have any questions about working at Unifrog, please contact our UK Diversity Champion, Samar (details on our website).
The role and your key responsibilities
As an Account Manager, your role is to make sure that all partners in your area make the most out of the Unifrog platform. You’ll build and maintain excellent working relationships with your partner schools and provide expert guidance on how to embed the platform across the whole school.
You will cover your own area of the country – East London and surrounding areas – with occasional travel to these locations (on average 1-2 days per week).
Your key responsibilities:
- Work with schools to provide resources and strategies which maximise staff and student engagement with Unifrog, identifying and promoting best practice across partner schools.
- Deliver targeted training sessions to staff within our partner schools via workshops and presentations, delivered remotely or in person (subject to guidelines).
- Work with your partner Area Manager to improve Unifrog engagement.
- Monitor and analyse usage across partner schools; identifying schools that need additional support to use the platform effectively.
- Listen to teachers and students about how we can improve our customer service and the Unifrog platform.
- Attend conferences and CPD events on behalf of Unifrog.
Working together
You’ll work alongside an Area Manager in your region, as well as people in our Partner Success and Account Management teams. You’ll be line-managed by our Head of UK Account Management.
Essential skills and experiences
- Strong communication skills – written, over the phone and on video calls.
- Track record of excellent relationship management.
- Extremely well organized.
- Keen attention to detail.
- Active listening and objection handling skills.
- A background and interest in education would be an advantage.
- Proactive attitude and willingness to get stuck in.
Key benefits
- Join one of ‘the best organisations to escape to in 2022’ (Escape the City Winner 2022) and help transform careers and destinations in schools.
- Become part of a committed, dynamic and growing team. We want to build our team for the long term – if you do well, we will do our best to make sure you want to stay at the company for a long time.
- Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.
- Subject to your own and the company’s performance, in addition to your salary you will earn both a termly bonus and an annual bonus.
- Influence the company’s direction: we love to promote great ideas, wherever they come from.
- People-focused, working closely with staff in our partner schools.
For further details of the excellent benefits we offer our staff, please see the jobs page of our website.
Key details
- Base salary of £32,000 per annum, plus bonuses.
- Full time
- Working hours are 8:30am to 5:30pm or 9:00am to 6:00pm, Monday to Thursday, and 9am to 4:30pm on Friday.
- 28 days paid holiday per year (plus bank holidays).
- Full UK driving license is essential.
- All travel expenses covered and car allowance paid.
- Candidate ideally based in East London or surrounding areas.
- Home based with some travel to schools.
- Start date: as soon as possible, though we will be flexible for the right candidate.
- To discuss any details about the role before applying please contact Zoe (details on our website).
- To discuss working at Unifrog from a diversity perspective please contact Samar (details on our website).
Application and interview details
- Deadline: 22:00 (UK) on Sunday 5th June 2022.
- To apply, pleasevisit our website to upload your CV and answer the questions below:
- Why do you want to work for Unifrog? (200 words)
- With reference to the job description, what makes you an excellent candidate for this role? (500 words)
- The next stage of the application process will be a short task over the phone. We will schedule these tasks throughout the application window so we encourage you to apply early.
- Final interviews will be held by video call, w/c 13th or 20th June 2022.
- We can only consider applications from candidates who already have the right to work in the UK.
Inclusion and diversity at Unifrog
Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from. We also believe in the power of diversity in all its forms, including in terms of culture, education history, religion, age, socio-economic background, race, gender, sexual orientation, personality, life experiences and disability. We want to encourage applicants from every different background to apply for our roles, and add their perspectives to our team.
We believe that destinations, where students end up after school, is even more important than their academic performance. We partner with ... Read more
The client requests no contact from agencies or media sales.
Can you help us transform the care of those affected by the deadliest common cancer?
We are looking for an experienced and proactive Policy Project and Implementation Manager to help us drive forward our Optimal Care Pathway (OCP) initiative for pancreatic cancer. We are a growing charity with ambitious plans to transform the future for people affected by pancreatic cancer.
About the role:
This newly created role reports to the Health Intelligence and Improvement Lead that manages a small but very dynamic team working to develop evidence-based recommendations on how diagnosis, treatment, support, and care can be improved for pancreatic cancer. You will be working collaboratively with clinical and health policy experts as well as patients and carers to design and implement an optimal care pathway – one that charts the ideal journey of a patient with pancreatic cancer. You will also have a key role in supporting the implementation of the Best Practice Timed Pathway that NHS England and NHS Improvement are developing, which shows real promise for people with pancreatic cancer. You will be a key expert for the Head, Senior Campaigns Manager, and Public Affairs and Policy Manager to provide insights for the development of policy, care improvements, and campaigns recommendations and policy calls.
Key accountabilities include:
- Project manage the design and implementation of the Optimal Care Pathway initiative for pancreatic cancer
- Manage stakeholder relationships and communications of a wide range of professionals such as clinicians, allied health professionals, health policy stakeholders, and patients and carers.
- Manage the planning and delivery of virtual and in-person meetings and events with different audiences from the beginning to the end.
- Manage intelligence gathering and analysis to develop and implement best practices in diagnosis, treatment, support, and care of pancreatic cancer.
About you:
- You will have experience in policy development and implementation
- You will be a great communicator with exceptional skills in stakeholder engagement and management, including building relationships with patients and carers
- You will be creative and motivated by insights and analysis to drive forward new ideas and initiatives, as well as be able to identify areas for improvement within our current activity
- Proven ability in developing and delivering a successful project in a fast-paced environment with changing priorities
Please see the job description and person specification on our website for full details of the role.
Working with us:
We are an inclusive employer looking for people who can demonstrate dedication to our cause and values.
We celebrate all aspects of diversity and inclusion and believe in appointing the right person for the role and, that there should be no barriers to work and employment. We are aiming to be an organisation whose workforce broadly reflects our society and creates a positive environment for everyone to flourish, therefore we particularly welcome applications from candidates who consider themselves to be in a diverse minority.
We offer a dynamic, high-performing, and supportive place to work with friendly and welcoming staff who are really focussed on moving our cause forward and report a high level of job satisfaction. We are a growing and changing organisation and this brings the opportunity for our people to grow with us and to contribute and influence who we are in the future. We only have one office which is based in London on the river with spectacular views towards Westminster (SE1), and, we feel that for the size and type of organisation that we are, it is highly beneficial that our people come into the office at times, as this works great for creating positive energies, collaboration between different teams and supports our culture of impactful and responsive working. We believe having different ways of connecting, interacting, and working is good for everybody and better for us as an organisation. We don’t feel that it is necessary for everyone to be in the office all the time and so we envisage that this role will be a blend of working from home and working in the office under a hybrid working model, and we are happy to consider flexible working options.
About our recruitment process:
We are a small but growing charity, and like every other organisation, we are aware that the recruitment market is competitive and that great candidates do not stay on the market for long and in some cases, the resource is scarce. Every vacancy is a gap for us in which we do not have the correct level of resources to help us combat our fight against Pancreatic Cancer and make a difference in increasing survival rates and supporting those impacted.
We also know that candidates want us to come back to them quickly, so we may do rolling interviews as part of our adaptive recruitment process. We do not want anyone to feel excluded by this approach and we will do our best to accommodate a suitable time for your interview that works for you and our hiring managers. If you have a question about the role/ process just get in touch with us! We are happy to chat this through!
Other details about the role:
- Salary: £37,183 per annum, inclusive of London Weighting. We are happy to consider home-based candidates in the UK with visits to the London Office expected. The non-London weighting salary for a home-based worker is £33,758.25 per annum.
- Hours: 35 hours per week (Monday-Friday)
- Location: Working from home and in our London Office.
- Interview dates:
• 1st round -16 / 17 June 2022 (Remote via Zoom)
• 2nd round -23 June 2022 (Our London Office)
How to apply:
- Please review the Job Description, Person Specification Criteria, and complete the application form on our website
- You must have the right to work in the UK when you apply.
Pancreatic Cancer UK is taking on pancreatic cancer through research, support and campaigning to transform the future for those affected.
... Read moreThe client requests no contact from agencies or media sales.
Do you enjoy financial management, but also want a role with greater variety? We are recruiting for a Finance and Resources Manager who will enjoy working in a busy local charity that delivers public services for unpaid carers. This role will suit you if you have some experience of financial management and are looking for the next step in your career, or are already experienced and want to play a key role in the leadership and management team of a local charity that really makes a difference. You will be responsible for the management of our finances and other resources, including our business support systems and processes. You will enjoy working with a small team of Business Support Officers and other colleagues and will have excellent organisational skills.
The client requests no contact from agencies or media sales.
Stepping into the new role of Direct Marketing Officer and part of our Supporters, Legacies & Data team within the Marketing, Communications and Fundraising Directorate (MCF) you’ll be pivotal in ensuring we can drive forward the most sustainable and reliable of our income streams.
You’ll be joining a brave, can-do organisation, and an ambitious, collaborative and multi-skilled team. You’ll be encouraged to think and act big, and you’ll be mandated and supported to do what’s needed to achieve our mission. You’ll work with dedicated, passionate champions who are ready to take bold steps to inspire change - advocating for our cause, engaging individuals and organisations across the globe in the foundational importance of family love for children.
This is a deeply rewarding role and an exciting time to join us. You will join a brave, can-do organisation and do work that matters day in, day out. In the wake of the devastating crisis in Ukraine, our profile as an organisation has been raised and our work is seen by our supporters as more relevant and more important than ever before. You will be encouraged to think and act big and you will be mandated and supported to make things happen. You will work with dedicated, passionate champions who take bold steps to inspire change.
Direct Marketing Officer Requirements:
You will have proven experience of working in a Direct Marketing team or environment, particularly with direct mail as the focus but with good experience in email and SMS marketing. Good experience of using a database to underpin Direct Marketing activity both in planning and analysis is vital as well as experience of briefing and working closely with creative teams and external suppliers.
About Hope and Homes for Children:
Orphanages don’t protect children, they harm them. Put simply: the last thing an orphanage can provide is the first thing a child needs - someone to love them.
Science shows what we all know, that the bond between a child and their family is vital for their development. Decades of evidence proves that orphanages harm children, subjecting them to high levels of sexual and physical abuse, as well as extreme neglect.
Children always belong in families. They need protection, encouragement, play, laughter and love. They need somewhere to call home and someone to love them. You can help us make this a reality for children.
If you believe every child belongs in a family then join us, as we consign orphanages to history.
To apply, please upload your CV and in place of a covering letter, in no more than 500 words in total, summarise a specific direct marketing campaign you have worked on, outlining the process, output and outcomes (results and learning) and why you believe this best represents your skills and abilities to be successful in this role.
Location: Flexible. We are operating a hybrid working approach and you will need to be able to work from either our head office near Salisbury (East Clyffe, Salisbury, SP3 4LZ) or our London office facilities for part of the week. You will also need to be able to travel to the other location occasionally.
Contract Type: Permanent
Hours: 37.5 with flexibility, as we have generous flexible and home working practises (with the option to consider 4 days a week)
Salary: £27,000 to £34,000 pro-rata, including London Weighting, if located in London, depending on experience.
Closing date for applications is 10th June 2022.
You may have experience of the following: Direct Marketing Officer, Marketing Executive, Marketing Officer, Marketing Manager, Direct Marketing, Charity, Third Sector, NFP, Not For Profit etc.
Ref: 132 979
About the organisation
nia has been delivering services to women, girls and children who have been subjected to sexual and domestic violence and abuse, including prostitution, since 1975. The organisation has three main aims: to provide services for women, girls and children who have experienced men’s violence; contributing to ending male violence against women and girls, and to inform and influence policy and public awareness.
East London Rape Crisis provides free, confidential specialist support for women and girls who have been raped or experienced any other form of sexual violence or abuse at any time in their lives, regardless of whether or not they have reported to the police. We offer confidential and independent support. Services include advocacy, emotional and practical support, one-to-one counselling and group work.
About the post
The post is currently funded until currently funded until March 2023 (extension likely).
You will be responsible for running and delivering the Crisis High Risk intervention service through one to one support and counselling to female survivors of sexual violence within a feminist framework.
You will also work alongside the Counselling Manager to offer clinical support to the counsellors, carry out initial assessments, review risks and manage waiting lists.
This post will also involve supporting the East London Rape Crisis Management team to meet outcome and output targets and further develop the counselling service.
About you
We’re looking for a highly organised and self-motivated woman who is passionate about ending violence against women. You’ll have a ‘can-do’ approach and demonstrable commitment to nia’s feminist approach to supporting women and girls. We particularly welcome applications from Black, Asian and Minoritised women.
CV’s will not be accepted.
Closing date: 10am, 8th June 2022
Interview date: 16th June 2022
The post is subject to an enhanced vetting and barring check and open to women only. Genuine Occupational Requirement (GOR), Schedule 9 (Work; Exceptions), Part 1 (Occupational Requirements), of the Equality Act (2010) applies.
nia's staff are what allows us to help women and children escape from and move on after gender based violence. nia staff help women change ... Read more
The client requests no contact from agencies or media sales.
A new role reflecting our increased commitment to policy & advocacy work. Pivotal to Pathway’s success, the postholder will help us spread good practice & influence decision makers to prioritise the needs of inclusion health populations.
Key responsibilites are to:
- Lead high quality and high impact policy and good practice projects –working with our network of Fellows and the Faculty for Homelessness and Inclusion Health or delivered under the auspices of the DHSC-led Health and Wellbeing Alliance, along with our partners in Homeless Link and Groundswell.
- Provide well-evidenced, coherently argued and excellently written responses to Government consultations, policy briefings and reports.
- Represent Pathway and our position on inclusion health at external events.
- Maintain a forward look of policy opportunities and project manage our workflow to make the most of them, working closely with our partners in Crisis to make sure our work is aligned.
- Work closely with Pathway’s Communications Officer to communicate and amplify the impact of our policy work
The successful candidate will:
- have a strong track record in policy development – identifying and analysing problems, developing policy solutions to complex social and public service challenges and securing the support of decision makers.
- have excellent writing skills, with the ability to use drafting styles appropriate to different audiences.
- have strong political awareness and a good understanding of the national policy landscape.
- be able to understand and interpret data and research, and to identify gaps in available research.
- have strong interpersonal skills, with a demonstrable track record in building relationships across organisational boundaries.
- be well organised, with an ability to prioritise within a busy workload and to meet tight deadlines
- have demonstrable ability or experience of using a range of information technology including MS Office 365
- have knowledge of and ability to apply project management techniques
- be self-starter with good initiative, a can-do attitude and able to work successfully as a team member
- have a commitment to Pathway's values.
Please apply with
• a CV
• a description (maximum 500 words) of how you’re suitable for the role
• details of two referees
Pathway is the UK’s leading homeless healthcare charity, and has helped 16 hospitals in England to crea... Read more
The client requests no contact from agencies or media sales.
A new role situated in the Operations Team but working across the charity, including the Faculty for Homeless and Inclusion Health, providing administrative support to a range of projects and events.
Main responsibilities of the role are to:
- support the core team working on Pathway’s Partnership Programme, including by setting up and arranging meetings and events and supporting work on communications aspects of the various projects
- support the Faculty for Homeless and Inclusion Health by distributing the electronic newsletter fortnightly to the Faculty’s members; arranging meetings of the Faculty and its sub-groups, and managing the Faculty’s contacts database
- support the arrangements and preparation of the annual conference of the Faculty for Homeless and Inclusion Health
- support practical arrangements for external events, such as launches, seminars and meetings including helping to create displays including for the Faculty and Pathway Fellows
- provide administrative support to Pathway’s Fellows with their research projects
- source venues, arrange refreshments and ensure associated reports and documents are distributed in a timely way for Pathway
The successful candidate will:
- have substantial experience of working in an office environment and also from home, and a willingness to participate in all aspects of Pathway’s work
- have excellent and demonstrable organisational skills to be able to manage and prioritise a busy and varied workload including arranging and setting up meetings both in-person and online
- be politically astute, and able to understand sensitivities around the work of Pathway and the Faculty for Homeless Health
- have excellent communication and negotiation skills including the ability to gain cooperation from senior colleagues and external contacts from a range of professional disciplines
- be able to work successfully as a team member, be self-motivated and have a flexible approach to work
- have demonstrable ability or experience of using a range of information technology including MS Office 365, Mailchimp, Zoom and other software
- be able to write clear, accurate and concise English
- be able to work accurately, methodically and to meet deadlines
- be able to understand the importance of maintaining confidentiality
- have a commitment to basic human rights and eradicating discrimination
- have an interest in, and commitment to, the work of Pathway and the Faculty for Homeless and Inclusion Health
Please apply with:
• CV
• a 200 word description of how you’re suitable for the role
• Details of two referees
Pathway is the UK’s leading homeless healthcare charity, and has helped 16 hospitals in England to crea... Read more
The client requests no contact from agencies or media sales.
Mind in Kingston has grown significantly over the last few years, increasing its income, and expanding its team as well as its range and provision. This includes the development of more inclusive and accessible activities that are delivered in the community as well as remotely.
As part of this development, we have an opening for an Activity & Inclusion Coordinator to take this work forward and oversee our activity offer.
This post will underpin our aim of supporting people to achieve better mental health through physical, creative and social activities that are free and open to all.
We are looking for a highly motivated individual with experience of supporting people’s mental health and wellbeing, who wants to achieve the best outcome for the people they support.
You will have experience of delivering community-based activities, and be passionate about providing safe, non-judgemental and non-stigmatising activities where our beneficiaries are treated equally, fairly and with compassion.
You will join a friendly, dedicated team that is passionate about mental health and supporting people with mental health issues in their own community, and you will have access to training, development opportunities and wellbeing support.
Please note all roles are subject to funding.
We are Mind in Kingston. We fight for mental health. For Respect. For Support. For you.
Based in the Royal Borough of Kingston upon T... Read more
The client requests no contact from agencies or media sales.