This position will require the successful candidate to project manage a range of sports events and partnerships within the Children with Cancer UK portfolio and provide an excellent supporter experience to all sports events participants to maximise income.

We are a small charity and require an individual who is confident, articulate, well organised and with a keen eye for detail - someone who enjoys a challenge and has a methodical approach to their work. The role would ideally suit someone who is interested in in fundraising and progressing their fundraising career, particularly within Sports Events area.

Key responsibilities

1. To offer excellent account management to our Sports Events Fundraisers
2. To project manage key event within our portfolio

Duties and tasks to fulfil the key responsibilities

1. Sports Events

• To project manage a range of our sporting events and partnerships including runs, cycles, treks, obstacle and virtual events.
• To assist the wider team on flagship events, including the TCS London Marathon.
• In conjunction with your line manager, develop our portfolio of sports events.
• Recruit and support new fundraisers to maximize their fundraising potential.
• Build relationships with existing and new fundraisers, providing fundraising materials, encouragement and support.
• To give presentations and talks to fundraisers as required.
• To assist with the organisation of the team’s presence on event days and attend as required.
• To work collaboratively across all teams in the organisation.

1. Administration

• To monitor campaign KPIs and objectives as set by your line manager.
• To manage fundraising activities on Raiser’s Edge.
• To ensure that data relating to participants and prospective participants is kept up-to-date and accessible to other members of the team.
• To answer and respond courteously to any calls from fundraisers and prospective fundraisers.
• To deal promptly with enquiries, both over the telephone and in writing.
• To ensure mailings are dispatched effectively on a regular basis
• To assist in the monitoring of stock and materials and ensuring adequate stocks are always held and available.

1. Additional Responsibilities

• Any other reasonable duties as directed by your line manager

Person Specification

Experience - Essential

• Prior customer facing experience (not necessarily within the charity sector)

Experience - Desirable

• Experience of Raisers Edge/Sales Force or other Customer Relationship Management software

• Experience of dealing with charity supporters
• Experience of working on social media channels
• A proven interest in the charity sector and specifically working within sports events and / or community fundraising. Demonstrable by volunteering/work experience.

Skills and knowledge

• An ability to work with a variety of stakeholders both internal and external, including fundraisers, committee members and wider team members 
• Articulate and literate to a high level
• Good customer service skills
• Excellent organisational skills
• Ability to prioritise and multi-task
• Proficient in use of Microsoft suite (Outlook, Word, Excel, PowerPoint etc)
• A keen eye for detail
• Good team player
• Ability to work under pressure and to deadlines

Other requirements

• Enthusiastic, confident, sociable, resilient
• Strong team player
• A self-starter who can plan their own diary and seize the initiative
• Ability to work under pressure and to deadlines
• Able to work collaboratively as part of a team and contribute to a positive working environment and culture
• The appointee will also be expected to be fully IT literate.

Other information

The post requires a certain amount of evening and weekend work and the post holder is expected to attend events as and when required – events could be in London or over several days throughout the UK or abroad.
 

At Children with Cancer UK we value diversity, and we are committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. The statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

The post holder is responsible for administering the grant application process including launching funding schemes, processing application review and the routine management of existing grant awards. The post holder must also be available to represent the Charity at external meetings and conferences where appropriate.

The post holder will be part of the secretariat to the Charity’s Scientific Advisory Panel (SAP), organising meetings and equipping them with the necessary information to fulfil their role. The post holder will provide support to the Research Grants Manager to ensure the Charity supports only the highest quality research and that the programme’s outputs are continually reviewed – maximising the impact of the Charity’s research investment.

In the last 32 years we have raised over £230m in the fight against childhood cancer. Over the years, working with the scientific community, we have made significant breakthroughs in the treatment of ALL, and have contributed to raising survival rates from 63% to 84% through funding research projects.

 Children with Cancer UK is the leading national children’s charity dedicated to the fight against childhood cancer. Our aims are to improve survival, improve treatments and provide care for children and young people with cancer.

 We are moving into a new phase of growth and are investing in our teams to expand our reach, grow our awareness and continue to invest in research to ensure we can continue our fight against childhood cancer. Our leading pillar of work continues to be research into the cause, treatment and cure of this cruel disease, and we will not stop until every child survives.

Purpose of Role:

Success looks like:

• Local residents know what Healthwatch Bucks does and talk to us about health and social care in a variety of ways
• Local health and social care service providers and commissioners view Healthwatch Bucks as a credible organisation
• Healthwatch Bucks is the place where local media go to understand people’s experience of health and social care.

Key Responsibilities:

• Work with the Chief Executive and Engagement Lead to produce an annual communications and public engagement plan
• Work with the Chief Executive and the Healthwatch Bucks team to raise awareness of the work and aims of Healthwatch Bucks both generally and for specific projects, in line with our communications strategy and annual communication and public engagement plan
• Improve how we use digital and social media channels to increase engagement and feedback online, including managing our social media accounts, producing the monthly newsletter and overseeing the production of engaging website content
• Identify engagement opportunities through digital and social media channels and hand over potential leads to the Engagement and Involvement Officer
• Work with the Data and Impact Manager to maintain, manage and develop our website in line with Healthwatch England’s branding guidelines and accessibility standards
• Produce press releases and work with local media channels, including digital, print and radio outlets to help increase awareness of Healthwatch Bucks activity and impact
• Develop targeted campaigns to engage under-represented communities in Bucks and support Healthwatch Bucks projects
• Ensure we communicate effectively with a diverse audience and a wide range of local stakeholders
• Improve the quality and consistency of all our communications and ensure compliance with Healthwatch England’s branding and messaging guidelines.
• Lead on the production of our annual report

The Person

Skills and attributes:

• You are an active user of social media and able to network using social platforms, with experience of social media content management and an understanding of how to use social media successfully to increase engagement
• An awareness of health inequalities and the current challenges facing health and social care providers
• You can communicate complex positions in a clear, concise way both orally and in writing
• You have some experience of working with the media to promote the work of our organisation
• You are an experienced user of Microsoft Office packages, WordPress, and Mailchimp and will grasp quickly how to use our database
• You can work collaboratively as part of a team – supporting others to deliver and have some experience of working with volunteers
• You have the capability of planning and delivering communications plans that successfully engage the public, especially communities who may be experiencing health inequalities.

Motivation:

• Strong and demonstrable belief in improving health and social care services
• You are excited by the challenge this role presents and by developing yourself as part of delivering it.

Fit:

• You feel comfortable working remotely in a small, active team
• You are happy to work principally from home but feel comfortable attending events alone and representing the organisation
• You are helpful and positive in your approach
• You are happy to learn and develop as part of your role
• You will respect the wider work of the organisation and to ensure no activities have the effect of bringing the organisation into disrepute.
• You are entitled to work in the UK and are able to work occasional evenings and weekends
• you are willing and able to travel to various locations across the county as required.

An exciting opportunity has arisen to join our dynamic Trusts & Fundraising team at Terrence Higgins Trust.

The role of a Senior Trusts officer will support the creation and growth of Trust Fundraising whilst managing a portfolio of trusts at a £10k - £50k+ level, building key relationships across the wider organisation.

We are looking for someone who demonstrates the key elements of an effective Senior Trusts Officer which are - a creative storyteller, turning our user’s experiences into emotive proposals; a relationship builder, using excellent interpersonal, communication and written skills to build relationships internally and externally; strong budgeting skills; being able to work confidently with and to budgets; an autonomous worker, having the ability to work flexibly and from your own initiative; and someone who is committed to equity, diversity and inclusion across all that we do.

As a key member of the High Value Giving team, you will work across the organisation to develop opportunities for trusts and foundations to be partners in delivering our ambitious plans to end new cases of HIV by 2030, writing proposals, cases for support, reports and creating inspiring ways to demonstrate impact

Case Handler

We have an exciting opportunity for skilled people who share the organisations passion for fairness and want to do worthwhile work that makes a difference. This is also a fantastic opportunity for recent graduates with a proven interest to start their career in the higher education and ombuds sectors.

Position: Case Handler

Location: Reading/remote

Hours: Full-time, 35 hours, part-time working considered

Salary: Starting at £30,058 (salary progression Grade 3 £30,058 – 35,062 and progression Grade 4 £35,904 - £41,289 for Senior Case-handler)

Contract: Permanent

Closing Date: Monday, 13 June 2022 at 09:00am. We are expecting a high volume of interest and may need to close applications without notice. Please apply as soon as you can.

Interviews are expected to take place between Thursday 23 June and Thursday 7 July 2022.

About the Organisation

The organisation has a vision that students are always treated fairly and work towards this by resolving complaints from students, sharing learning from complaints to help improve policies and practices, and working with other organisations in the higher education sector and beyond.

Whilst growing to meet the continuing increased demand for these services, there are now opportunities for skilled people who share this passion for fairness and want to do worthwhile work that makes a difference.

About the Role

As a Case-handler, you work as part of the team responsible for conducting the initial assessment process for complaints.  It is a challenging and public-facing role with a varied and interesting caseload that involves extensive interaction with students and universities/colleges.

Full training will be provided and a mentor will be at hand to help support you understand the needs and demands of the role. Your work will provide important learning to improve the higher education experience for all students.

Responsibilities

• Determine whether complaints are eligible for review and communicate decisions
• Request and obtain documentation and information from higher education providers (‘HEPs’), students and student representatives
• Promote early resolution of cases by contacting students, student representatives and HEPs with a view to negotiating the settlement of complaints
• Provide effective guidance to students, student representatives and HEPs with case-handling process, possible remedies and typical timeframes
• Conduct reviews of complaints, draft and issue Complaint Outcomes
• Contribute to the development of the knowledge management system

About You

You will be someone who:

• Likes helping people
• Enjoys getting things right
• Is friendly and has a good telephone manner
• Has a good eye for detail
• Shares our values of integrity and independence, quality, openness and accessibility, service ethos, engagement, and equality and diversity
• Can communicate clearly, in writing and on the phone
• Sees things from other people’s perspectives, recognising and accounting for the barriers they might face
• Is organised

We would love to hear from you if you have one or more of the following:

• Can demonstrate a reasonable understanding of good customer service.
• Enjoy problem-solving and helping others.
• Worked in a customer service role previously.
• A desire to change careers and use your work and life experiences to do worthwhile work.
• Good ability to use Microsoft Office products to perform your work.

The organisation values diverse backgrounds, life experiences and perspectives, and has a supportive and inclusive organisational culture. The organisation would like to be representative of the community and the people who use the service and welcome applications from candidates from all backgrounds. In particular, we welcome applicants from black, Asian, and minority ethnic backgrounds who are currently underrepresented amongst people and they will consider applications for full-time or part-time working and any other reasonable adjustments that you may need.

Qualifications

Given the mission and purpose, the organisation will consider any higher education qualifications, degree subjects or demonstrable interest/commitment to higher education in all its forms.

Salary and Benefits

• Starting salary £30,058 with career progression opportunities; there are various case handling roles at different seniority levels so this is an ideal starting position
• A blended approach to office working allowing up to 80/20 % split between remote and office-based working over weekly/fortnightly period
• 35-hour working week; part-time working considered; opportunity for flexible working with core hours
• Generous holiday entitlement of 28 days (rising to 33 days) plus bank holidays
• Gym membership (on completion of probation)
• Attractive pension scheme
• Season ticket loan.

You may also have experience in roles such as Graduate, Intern, Customer Service, Complaint Handler, Case Handler, Ombudsman, Resolution, Resolution Case Handler, Resolution Worker, Case-Handler, Complaints Handler, Junior Complaints Handler, Graduate Complaints Handler, Telephone Complaints Handler, Customer Care, Customer Care and Complaints Handler, Complaint Handler and Client Liaison, Complaints Investigation, Disputes, Disputes Handler, Complaints and Disputes Handler, Complaints Officer, Disputes Officer, Customer Service Officer, Customer Service Advisor, Customer Service Handler.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Prospectus is delighted to be working with the Directory of Social Change to recruit a Researcher who will assist in the research, analysis and written exposition of findings for the organisation.

The Directory of Social Change (DSC) is the leading provider of information and training for the voluntary sector. DSC publishes an extensive range of research products including websites, books and reports covering subjects such as fundraising, bespoke research commissions, sector trends and analysis.

As part of the research team based in Liverpool, you will be required to collate information, analyse data and communicate research findings on a variety of research projects for publication in DSC's books and reports, and also to maintain online databases. As well as gathering information and data, you will also assist in identifying interesting trends and contribute to editorial content. You may also be required to assist with other projects as necessary.

To be successful as a Researcher you will have great research skills and an interest in the charity sector. You will be able to demonstrate good customer service and team work ability and have the confidence to use CMS systems, databases and MS Office applications. You will have excellent communication skills, both written and verbal and be able to work on an array of research projects with demanding deadlines.

Please note this role is offered on a hybrid basis with a minimum expectation of working 1 day a week in their Liverpool office.

As a specialist Recruitment Practice we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

In order to apply, simply submit your CV, covers letters are not required at this stage. Should your experience be suitable, we will send you the full job description and arrange for a call to discuss the role further.

Applications are invited for the position of Dog Training Instructor. This position will be based in and around Beaconsfield and the Chalfonts.

Working as a Dog Training Instructor, you will be fully responsible and accountable for overseeing the entire training lifecycle, from puppyhood to the moment they qualify as a Hearing Dog. This is a highly rewarding role where you can directly impact a person’s life.

We are looking for a self-motivated and positive individual with practical and theoretical experience in dog training and behaviour, with skills in teaching, mentoring and coaching people. The ability to develop and train dogs using the skills of our volunteers is essential, so we are looking for someone who finds value in working with both people and dogs and is driven by the overall goal to help train more dogs for deaf people.

You will need resilience and a high degree of efficiency to be a successful Dog Training Instructor. You will preferably be educated to degree level or equivalent in the relevant subject area. If this sounds like you, then we would love to hear from you.

If you are interested in working with us in this varied and immensely rewarding job, please visit our website via the Apply button.

Closing date: 3rd June 2022.

Registered charity in England and Wales (293358) and in Scotland (SC040486).

National charity Hearing Dogs for Deaf People, which trains dogs to transform the lives of deaf people, is looking for an enthusiastic Training Area Manager for our north-eastern dog training hub.

Working as an Area Manager, you will be responsible for supporting the work of the team to achieve the best possible standards for the assistance role that our dogs are trained for. Our teams of Dog Training Instructors are fully accountable for overseeing the entire training lifecycle, from puppyhood to the moment they qualify as a Hearing Dog. This is a highly rewarding role where you can directly impact a person’s life.

You will need to work collaboratively and effectively with the wider Operations management team to deliver effective performance. We are looking for a self-motivated and positive individual with practical and theoretical experience in dog training and behaviour, with skills in teaching, mentoring and coaching people. The ability to develop and train dogs using the skills of our volunteers is essential, so we are looking for someone who finds value in working with both people and dogs and is driven by the overall goal to help train more dogs for deaf people.

Our charity is fun, friendly, and caring with a mission to train dogs to change the lives of deaf people. We offer a comprehensive benefits package and value diversity in all respects. We encourage applications from candidates from all backgrounds.

Please note that this position is working in the Newcastle, Northumberland, and Edinburgh areas and, therefore, it is expected that the successful candidate will be based within a commutable distance during the working week. There will be some travel expected to our Training Centre in East Yorkshire and to our Head Office in Buckinghamshire.

If you are interested in working with us in this varied and immensely rewarding job, please visit our website via the Apply button.

Closing date: 5pm on 3rd June 2022.
Interviews will be held at The Beatrice Wright Centre, Beilby, East Yorkshire.

Registered charity in England and Wales (293358) and in Scotland (SC040486).

About the Role

Do you want to make a difference and be part of an organisation that has been helping save lives for more than a century?  As one of the country’s best-loved charities, St John Ambulance played a vital role in responding to the pandemic as well as ‘everyday’ health emergencies, first aid training, supporting communities, and improving young people’s lives.

This role provides is a real chance to make a difference to the lives of young people from aged 5 – 25 across the Country but especially those from marginalised communities.

As a Development Lead, you will join our Youth and Education Directorate and drive improvements in a wide range of work, from development of our existing Badgers and Cadets programmes for 5 – 17-year-olds to creating new services. This role is responsible for successfully managing small and moderate scale projects, delivering service improvement activities, and supporting large scale projects. Managing activities through the development phase and into delivery as national initiatives. The role will have a diverse and changing portfolio allowing scope for learning new skills along with personal and role development overtime.

Please see the job description for more detail (this can be viewed on our website or once you click apply)

About You

To be successful in this role you will have previous experience of designing and developing activities for young people and the adult volunteers that support them. You will be comfortable leading teams of people to deliver agreed outcomes and have proven project management experience with excellent interpersonal skills and the ability to communicate effectively at all levels.

About Us:

This is a fantastic opportunity to join a team of over 1,700 employees and over 30,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning.  As a charity with a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.

Successful candidates will receive:

• A competitive salary & pension scheme
• Access to our cycle to work scheme
• Access to financial, health and wellbeing support and an employee assistance programme through our - Health and Wellbeing Portal
• Access to additional discounts through the Blue Light scheme including but not limited to discounts on mobile phones, gym memberships, cinema tickets, restaurants, holidays and shopping.

Application close date: 12th June 2022

Interview date: 21st - 22nd June 2022

We may review applications before the Application Review Date, however, if you apply after the Application Review Date, your application may not be considered. We will accept applications until we have successfully filled the role.

St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve.At St John, everyone is valued and supported to thrive.  We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately about equity, diversity and inclusion.

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.

Recruitment Agencies: We are not utilising the services of recruitment agencies for this vacancy and will accept direct applications only.

ActionSpace, London’s leading development agency for learning disabled artists, is looking for an exceptional and highly motivated Operations Manager to join our senior team and help us grow. You will be responsible for the day to day running of our small but ambitious organisation, supporting our dedicated team in delivering our programmes as efficiently and effectively as possible. Working with our Co-Directors and senior colleagues, you will also oversee the successful delivery of ActionSpace’s 5 year development strategy and business plan.

We are looking for someone with proven financial and management skills with experience of working at a senior level and who is committed to creating an accessible and inclusive working environment that reflects our vision and values.

We have an exciting opportunity for a Junior Merchandiser to join our team based in Lancing. We will offer you a competitive salary of £34,952, Band F, Level 3, exclusive of Outer London Weighting.

We’re Scouts and everyone’s welcome here - all genders, races and backgrounds. Right across the UK, we help over 400,000 young people aged 4-25 gain skills for life and find their place in the world. We help them speak up, play their part and shine bright.

The Junior Merchandiser Role:

The Junior Merchandiser role is a new position created within a growing department with the opportunity to make significant changes and impact on both the department and business.

You’ll play a leading role in developing the Merchandising department to drive significant growth within already establish categories as well as breaking into new areas for the business to explore. The role gives the right candidate the opportunity to shape how we work as a department by improving current and implementing new processes throughout the business.

Key responsibilities as our Junior Merchandiser:

- Analyse historical information through SWOT & Lessons Learnt to propose sales & profit plans in line with business requirements.

- Work cross-functionally to develop a sound understanding of the customer.

- With guidance from line manager identify seasonal Building Blocks whilst factoring in channel, and market opportunities, utilising SWOT & Lessons Learnt, working closely with Buying team.

- Work with line manager to ensure this view rolls up in line with total business strategy.

- Create and maintain an accurate WSSI, reporting back to line manager and finance department.

- Work with Buying to build balanced and profitable ranges, within planned option and phasing framework, protecting the core and offering real choice and newness, whilst maximizing sales and profit.

- Set up season range plan reflecting planned category mix, supplier mix, option counts and OTB.

- Ensure the buy fits this plan, with stock phased effectively and terminal targets met

- Present the product selection for sign off in conjunction with an accurate sign off pack

- Continually review and react to current trade patterns, confidently challenging previous decisions to evolve the range

- Drive the promotional calendar working closely with Marketing and Buying teams

- Manage Assistant Merchandiser

-  Ensures stock levels and intake flow are in line with plan

What we are looking for in our Junior Merchandiser:

- Previous experience working in a retail environment as a Junior Merchandiser or Assistant Merchandiser.

- Able to work with excel formulas including VLOOKUP, SUMIF and INDEX.

- Ability to create and manage a WSSI.

- Data manipulation and presenting to senior leadership team.

- Line management.

- Methodical and systematic yet flexible approach to work with accuracy and attention to detail.

- Ability to communicate well with a range of stakeholders in a variety of forms both internally and externally.

What we can offer you as our Junior Merchandiser:

- 25 days holiday and going up to 28 days after 2 years’ service and 32 days after 5 years’ service

- Additional holidays between Christmas & New Year

- Life Assurance

- Simply Health Scheme

- Generous Pension Scheme

- Free car parking

We are proud to be a family-friendly employer and offer…

- Up to four personal days paid leave a year

- Maternity/Paternity Leave

- Childcare Vouchers

- Flexible working hours

- Store Discount at our Scout Store + other online benefits

- Study and volunteer leave

Closing date: Sat, 11 June 2022, 23:59

Don’t miss out on the opportunity to join our fantastic team! Click ‘Apply’ now!

The Scouts is an equal opportunity employer, and we are committed to diversity and actively seeking applicants from a wide range of backgrounds.

Strictly no agencies.

We are looking for a brilliant individual to join The Salvation Army, a fantastic top 10 UK charity, as a Philanthropy Fundraising Assistant where you could soon be playing a vital role at the heart of our passionate and ambitious Major Donor and Corporate teams. This is an ideal role to develop your career in high-value fundraising.

The Salvation Army is one of the UK’s most inspiring and best-known charities, fighting injustice and social inequality. As part of an innovative, collaborative team you will help us take philanthropy fundraising to new heights – building on our key thematic focus areas of Homelessness, Debt Advice, Employment Plus, Modern Slavery and anti-human trafficking, and supporting local Corps in the community.

This role is crucial in ensuring the effective and efficient running of primarily the Major Gifts Fundraising Unit. You will support our mailings programme and will work collaboratively with others to ensure income is processed and donors are stewarded well. You will have excellent people and relationship building skills to manage some donors.

The successful candidate will be able to demonstrate:

• Excellent written and verbal communication skills, with the ability to adapt your communication skills to your audience.
• Demonstrable ability to plan, organise and prioritise your tasks to effectively meet your objectives to the expected quality standards and time scales with minimal supervision, and willing to take the initiative when required.
• An aptitude for fundraising – and the desire to make a difference in the lives of those in need through the work of The Salvation Army.

This is a permanent position based at Territorial Headquarters currently located at 101 Newington Causeway, London SE1 6BN, with some remote working. Within the next year, the current office in Newington Causeway, SE1 6BN will be vacated. New flexible working arrangements are being developed in the Central London area to reflect the changed world of work that has arisen following the Covid-19 pandemic. The new building has also been designed to be accessible and suitable for use by people with disabilities in line with current government legislation.

Working Hours: Minimum of 35 hours per week

To apply please visit our website.

Benefits: 25 days annual leave + bank holidays (pro rata for part-time); a contributory pension scheme; season ticket loan; an employee assistance programme

Closing Date: 19 June 2022

Interview Date: To be confirmed

Appointment subject to Satisfactory References and Proof of right to work in the UK

As a disability confident scheme employer, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

Promoting equality in the workplace.

We reserve the right to close this campaign early if we feel we have received a sufficient number applications.

Systems Training Manager

We have an exciting advocacy & training role within an innovative, young-person centred charity for an individual with experience in championing systems

Salary: £24,000 to £28,000 (dependent upon experience)

Location: Hybrid working; one day/week in the Bolton office combined with weekly travel across the Network (North-West England, London & West Midlands) & home-working

Hours: Permanent: full time (37.5 hours/week)

We are seeking an individual who is passionate about driving engagement in software solutions.  The charity can offer responsibility, variety & the chance to work with a team wholly invested in providing young people with the opportunity to fulfil their potential.  So, if you feel you have the necessary skills & experience, apply today!

The charity welcomes applications from under-represented groups; in particular, from Black, Asian and Minority Ethnic individuals, people with disabilities, and members of LGBTQ+ community. Their dedicated Equality, Diversity & Inclusion Group is actively promoting and advancing diversity and inclusion, ensuring a culture where everyone can be themselves and thrive.

Benefits: Flexibility in working hours; 25 days annual leave (rising to a maximum of 30 days), plus bank holidays, birthday leave & annual leave purchase scheme; company matched pension; company maternity, paternity & adoption pay; voluntary benefits with discounts on health & wellbeing, retail & leisure.

The Role:

As Systems Training Manager you will act as a bridge between systems and the day-to-day operations of the charity’s youth centres, with the aim of developing the knowledge and capability of the end users.  The post-holder will understand the value of systems in achieving results in real and challenging environments and be able to communicate this effectively across a wide audience, maximising the benefit of the charity’s significant investment in technology.  The role will also provide support for the charity’s back office processes.

Key duties include:

• Work across the network of youth centres supporting end users to get the most out of systems.
• Work collaboratively and flexibly with staff including Receptionists, Youth Workers, Operations Managers (HR, Finance, Systems) & Chief Executives.
• Develop and maintain close, positive relationships with Youth Zone operational teams.
• Work alongside the charity’s systems team in the maintenance and administration of both network systems and the charity’s IT infrastructure
• Provide on the ground support to implement systems and back office
• To support in the implementation of new systems projects, providing input into design and helping to coordinate resources through each phase of the project lifecycle

About you:

For this role you will have experiencing in championing CRM/HR/workforce management systems, planning and delivering training (in-person and remotely) to end users, providing support for ICT systems and equipment, and working with MS Office software.

Other experience and skills you will need include:

• Proficiency in building strong & productive working relationships, exemplified by a person-centred approach & genuine willingness to assist others
• Ability to translate technical language into clear & jargon free language
• Excellent interpersonal & influencing skills; ability to communicate with clarity & purpose
• Enthusiasm for learning about new systems & processes; you don’t need to know everything!
• Ability to work accurately and creatively, with attention to detail & accuracy, and pride in the work completed
• Self-starter, motivated, able to manage & prioritise own workload and meet deadlines
• General understanding of information protocols & data protection
• Commitment to fairness, equality and respect
• IT related qualification, or equivalent admin/superuser experience (desirable)

Please submit a CV and one page cover letter, setting out your suitability for the role and telling us how you have engaged end users so they could get the best out of system, or what you think is important to consider when training end users. 

Closing date for applications: 9am, Monday 13 June 2022

Interviews: Friday 17 June & W/C 27 June 2022               

The charity recognises that the workforce is under-represented in certain areas and are committed to addressing this. Therefore, they actively encourage applicants to submit anonymous applications; in practice this means removing your name and email address from your CV and cover letter.  The HR Lead will have these details from your submission, but they will not be available to the selection panel when they are considering your application.

The charity is committed to the safeguarding of young people. In accordance with its Child Protection & Safeguarding procedures, this position requires a basic DBS check.

London's Air Ambulance Charity
Volunteer Coordinator
London- Permanent
Full time: 35 hours per week
Salary: £25,000

Charity People are working in partnership with London's Air Ambulance to help recruit a Volunteer Coordinator.

Every second of every day, London's Air Ambulance delivers rapid response and cutting-edge medical care to save lives in the city. Critical injury can happen to anyone, at any time. It is the biggest killer of people under 40. We bring the hospital emergency department to the scene, delivering life-saving treatment to the 10 million people who live and work in London. The service was established by a group of committed, determined and pioneering medics. They saw that people were dying before they could get to hospital. They understood that every second counts.
This is an exciting time to join this growing charity.

The Volunteer Coordinator role is responsible for supporting the Volunteer Development Manager to develop and manage the volunteer programme at London's Air Ambulance.

The role will liaise with other teams across the organisation (in particular Community Fundraising) to ensure volunteers have an excellent experience volunteering for us and are fully supported in their roles. Additionally, the role will support the Volunteer Development Manager to develop and embed processes and procedures that enable volunteers carry out their activities compliantly whilst adhering to the Fundraising Code of Practice.

Main duties

* To champion volunteering internally and externally, identifying ways to recognize and reward volunteers
* To be the first point of contact of Volunteering at London's Air Ambulance, supporting existing and prospective volunteers and our teams to provide an excellent volunteering experience.
* To support the Volunteer Development Manager with the end to end volunteer recruitment and induction processes, and develop a streamlined and inclusive experience for new volunteers.
* To coordinate and support delivery of a volunteer training programme (in-person and online) to enable our volunteers to carry out their roles successfully
* To work with the Volunteer Development Manager to coordinate our engagement activities and strategies across the year, including Volunteers Week, and annual Thank you and Recognition events. .
* To be responsible for accurate volunteer data management and input on our CRM database and produce accurate KPI reports.

The successful candidate will be a confident, pro-active self-starter who enjoys working with volunteers and understands the value they bring to an organisation. You will be motivated by growing and shaping this new programme. Ideally you will have experience of being a volunteer or working with volunteers, eexperience of using a database and coordinating events.

How to apply:

If this sounds like the opportunity for you, please share a copy of your CV and Supporting Statement to [email protected]

Closing Date: Monday 13th June
Interviews: w/c 20th June

Charity People actively promotes equality, diversity, and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.