Job Title:                   Head of Mass Participation

Salary:                           £54,046 per annum (London Office), £49,131 per annum (Home based)

Hours:                            35 hours per week

Type of Employment:    Permanent

Dept and Location:       Supporter Engagement & Development –dual location (home/office)

Line Manager:      Deputy Director of Supporter Experience & Engagement  

Direct line reports        3 x Mass Participation Project Managers, Mass Participation Assistant (1 direct and 1 indirect)

Cancer is different for young people. Our vision is a world where cancer doesn’t stop young people from living their lives – and our job in making that vision a reality is to improve the experience of every young person with cancer in the UK. 

Teenage Cancer Trust has been a hugely successful organisation for many years – leading the way in specialist support for young people with cancer in the UK and across the globe. We’re driven by what young people with cancer need and are the UK’s leading charity dedicated solely to the treatment, care and support of 13-24-year olds with cancer.

What’s clear is that we have significant opportunities to further expand and deepen our impact - but doing that in the face of the challenges to income posed by the current pandemic is going to be tough.

We have just gone through a change process to ensure we have the structure that enables us to stabilise our income now and grow it over the coming years. We have a talented team of fundraisers who are not daunted by the challenge ahead, far from it, they have achieved more than we ever thought was possible in the last year and we’re looking for a Head of Mass Participation who can rise to the challenge with them, seize opportunities and be the strategic lead for the Mass Participation team. 

Although Mass Participation income has been hit hard by the pandemic, we have adapted and developed a sector leading multi-million pound virtual events offering. We’re certain with the right leader in place we can create a sustainable long term mass participation programme that combines opportunities across both the virtual and challenge events space.You will lead your Team to deliver and grow this area of the fundraising mix, in line with our ambitious targets. The role will lead by example using expert knowledge and insights about virtual and challenge events opportunities and fundraising. 

This is not an organisation – or role - that’s about more of the same or one size fits all. We are looking for the right leader, with the right approach to make sure that every fundraiser in their team is excited about the future and enjoys what they are doing. 
 
This role has the potential to be life changing - not only for young people with cancer - but also for you and the talented, experienced teams you will be leading and empowering.

We need our  leaders to bring brilliant cross-organisational leadership experience with stacks of emotional intelligence and stakeholder engagement skills.  You will thrive when working in partnership and making alliances. Success and strength are not about us doing everything – it’s about getting everything done with others. At Teenage Cancer Trust we succeed, fail & learn together and are stronger than the sum of our parts.

If this sounds like you, we would love to hear from you.

How to Apply
Please apply by clicking the ‘apply ’button below. Don't forget to complete a supporting statement to accompany your CV which sets out how you meet the requirements of the role. 

Closing date:              08th March 2021 

1st Interview Date:    Week commencing 15th March 2021 

2nd Interview Date:   Week commencing 23rd March 2021 

We are committed to working towards ensuring Teenage Cancer Trust is a diverse and inclusive place to work. We welcome applications from everyone regardless of race, age, gender, ethnicity, sexual orientation, faith or disability.

At Teenage Cancer Trust we're committed to delivering a service to teenagers and young adults with cancer that is embedded in safeguarding and safe working practice guidance.In line with our safeguarding approach this role is subject to a DBS check (Disclosure and Barring Service).

Job Title:                      Mass Participation Assistant (Virtual Challenges) 

Hours:                          35 per week 

Salary:                         £24,290 per annum

Type of Employment:  Fixed Term Contract until the 31st December 2021

Dept and Location:     Supporter Experience and Engagement, Dual Location 

Line Manager:             Project Manager - Mass Participation (Virtual)

 MAIN PURPOSE OF THE JOB 

To provide a high level of administrative support across the Virtual Events Portfolio. You will support the Mass Participation Project Manager (Virtual challenges) with the delivery of the virtual events portfolio, providing stewardship to Facebook participants as well as general team support. You will work with a high level of accuracy and attention to detail. 

You’ll be responsible for stewarding our supporters and for supporting, the setup, stewardship and financial reconciling for our virtual events programme. 

 ROLE FOCUS

 Administrative Support

• Ensure Mass Participation information and coding on the Database is up to date and accurate.
• Ensure all Mass Participation (virtual) information on briefing documents and documents used by other teams is up to date and accurate.
• Monitor stock levels for challenges and ensure supporters receive their kit, liaising with Supporter Care to resend out stock.

Supporter Care

• Responsible for stewarding supporters on virtual events programme.
• Managing virtual challenges inbox, ensuring supporters get accurate and timely responses.
• Maintain accurate supporter records on CARE database in line with GDPR regulations.

Income and Finance

• Process and track team expenditure, raising purchase orders and liaising with Finance to ensure invoices are paid.
• Ensuring income is coded correctly to the virtual events programme.

Relationships

• Develop excellent working relationships with Supporter Care, Corporate, Community and the Marketing and Communications teams in order to ensure the successful delivery of the Virtual Events programme.
• Develop good relationships with supporters of the charity to achieve high average gifts, high remittance rates and long-term support.
• Working with Mass Participation Project Manager (Virtual challenges) to manage relationship with moderation agency, answering any questions moderation agency might have.
• Liaise and negotiate with external suppliers to maximise potential net income for the charity and ensure our supporters receive a high level of customer service.

OTHER DUTIES

• Ensure all fundraising activities meet with the Fundraising Regulator and GDPR requirements.
• Build strong relationships with other departments to maximise opportunities for the charity.
• Undertake any other duties that are commensurate with the post as requested by your Manager.
• Carry out the duties of post in accordance with Teenage Cancer Trust’s policies and procedures.

DISCLOSURE AND BARRING CHECKS 

This role will have access to the CARE database which contains details of those we support and therefore is subject to a Basic Disclosure check. 

KEY RELATIONSHIPS 

• Internal - Mass Participation team, Supporter Care, Community, Corporate and Marketing & Communications Teams.
• External - Event suppliers, moderation agency, online fundraising platforms and supporters.

Person Specification

Essential Criteria

Experience

• Experience of providing support to a busy team.
• Experience of working in a customer care role.
• Some experience of processing expenditure/ payments.

Knowledge and know how

• Awareness of the Mass Participation market.
• Basic understanding of marketing techniques.

Skills

• Excellent attention to detail.
• Accuracy.
• High organisational skills.
• Proven ability to manage a number of diverse relationships.
• High level of interpersonal and communication skills.
• Self-supporting administratively - ability to develop own work routines, priorities and manage deadlines.
• Excellent time management skills and ability to meet deadlines.
• Ability to work under pressure.
• Ability to work as part of a team and on your own initiative.
• Ability to adapt.
• Computer literate: Microsoft Word, Excel and PowerPoint.

Personal Qualities

• Driven and motivated to achieve targets and goals.
• Creative, innovative and enthusiastic with the ability to inspire and motivate others.
• Positive approach to problems - solutions orientated.
• Confident and outgoing with an approachable, professional personality.

Values 

• Commitment to the philosophy and ethos of Teenage Cancer Trust.

Preferred Criteria 

Knowledge and know how

• Knowledge of a relationship database.
• Knowledge of charity law.
• Knowledge of Mass Participation market.
• Knowledge of Health & Safety best practice.
• Knowledge of health and safety and risk assessments.
• Knowledge of risk assessment processes.

Skills

• Accurate and proficient writing skills, able to adapt writing style to different audiences.
• Research, evaluation and monitoring skills.

How to Apply
Please apply by clicking the ‘apply ’button below. Don't forget to complete a supporting statement to accompany your CV which sets out how you meet the requirements of the role. 

Closing date:              11th March 2021 

1st Interview Date:    17th March 2021 

2nd Interview Date:   22nd March 2021 

We are committed to working towards ensuring Teenage Cancer Trust is a diverse and inclusive place to work. We welcome applications from everyone regardless of race, age, gender, ethnicity, sexual orientation, faith or disability.

At Teenage Cancer Trust we're committed to delivering a service to teenagers and young adults with cancer that is embedded in safeguarding and safe working practice guidance.In line with our safeguarding approach this role is subject to a DBS check (Disclosure and Barring Service).

Job Title:                     Media and PR Officer (Fundraising and Real Life)

Hours:                         35 hours

Type of Employment:  Permanent 

Salary :                       £31,574 per annum

Dept and Location:    Communications, Office – London Office

Line Manager:            PR and Media Manager (Fundraising and Real Life) 

Direct Reports:           None 

Are you an incredible storyteller who loves working with people to help them share their inspiring stories with a wide range of media?  Do you have experience of working on major fundraising campaigns and activities?  Do you have a proven track record of achieving on-message national and regional coverage on a regular basis? 

Teenage Cancer Trust is looking for a proactive and creative Media and PR Officer to join their friendly team.  You’ll have the chance to work on a range of our exciting fundraising events, such as our flagship Royal Albert Hall concerts, and corporate partnerships with major brands like Aldi and Dominos. 

A large part of this role will see you work with our Stories Manager and young people with cancer to help them share their stories with media.  You’ll facilitate these opportunities in support of specific fundraising activities, but also as part of a wider real-life story strategy that aims to engage key audiences with the work that we do. 

You’ll need to fully understand the needs of differing types of media and know how to develop and pitch stories effectively – bringing relevant existing media contacts to the role. You’ll also need to be confident advising internal and external stakeholders on the best route to achieving media coverage for their projects. 

Alongside one other Media and PR Officer, this role shares responsibility for some core administrative duties and processes for the Media & PR team e.g. creating evaluation reports, to ensure a smooth and professional press office function.  You will also take part in an out of hours rota with other team members. 

How to Apply
Please apply by clicking the ‘apply ’button below. Don't forget to complete a supporting statement to accompany your CV which sets out how you meet the requirements of the role. 

Closing date:              08th March 2021 

1st Interview Date:    15th & 16th March 2021 

2nd Interview Date:  23rd March 2021 

We are committed to working towards ensuring Teenage Cancer Trust is a diverse and inclusive place to work. We welcome applications from everyone regardless of race, age, gender, ethnicity, sexual orientation, faith or disability.

At Teenage Cancer Trust we're committed to delivering a service to teenagers and young adults with cancer that is embedded in safeguarding and safe working practice guidance.In line with our safeguarding approach this role is subject to a DBS check (Disclosure and Barring Service).

Job Title: Digital Marketing Executive 

Hours:  35

Salary: £30,00 per annum    

Type of Employment:  Permanent

Dept and Location:  Office based, London W1T

Line Manager:  Digital Engagement Manager

Direct Reports: None

A fantastic opportunity has arisen for a Digital Marketing Executives to join our Digital team as part of our Marketing and Communications directorate at Teenage Cancer Trust.

MAIN PURPOSE OF THE JOB
The Digital Marketing Executive will work on Teenage Cancer Trust’s digital brand and fundraising campaigns as well as marketing our diverse portfolio of fundraising events. Working with our marketing team, you will lead on the digital elements of our brand and fundraising campaigns as well as our high-profile campaigns like Teenage Cancer Trust at the Royal Albert Hall, London Marathon, virtual events, fundraising products and volunteer recruitment. 

You will develop media plans and strategy as well as delivering and optimising the campaigns. You would also lead on defining and implementing our SEO strategy and be responsible for the health of our grant and PPC accounts as well as managing our email platform.

You will be an expert within the organisation on audiences and targeting, as well as platforms and formats for effective digital marketing. You will also support and advise colleagues across the organisation in best practice of using digital marketing tools and platforms to help them develop and test digital marketing strategies 

We are looking for someone with the ability to harness to power of digital marketing, to build campaigns, optimise our channels and drive responses to our marketing, communications and fundraising activities. If this sounds like you, we would love to hear from you.

How to Apply
Please apply by clicking the ‘apply ’button below. Don't forget to complete a supporting statement to accompany your CV which sets out how you meet the requirements of the role. 

Closing Date:                  17th March 2021

1st stage interviews:    Week commencing the 22nd March 2021

2nd stage interviews:Week commencing the 29th March 2021

We are committed to working towards ensuring Teenage Cancer Trust is a diverse and inclusive place to work. We welcome applications from everyone regardless of race, age, gender, ethnicity, sexual orientation, faith or disability.

At Teenage Cancer Trust we're committed to delivering a service to teenagers and young adults with cancer that is embedded in safeguarding and safe working practice guidance.In line with our safeguarding approach this role is subject to a DBS check (Disclosure and Barring Service).