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Salary: £31,133.37 (plus £5023.71 of London weighting if applicable)

Location: Flexible with home working option, regular travel to London is also required 

Contract: Permanent

Hours: Full time 37.5 hours

Closing date: 27th May 2025 at 11:30pm

Are you passionate about engaging supporters, being audience-led, and building outstanding supporter journeys, with a proven track record of working on projects and campaigns to engage, retain and develop supporters or customers across a range of direct marketing channels? Then join Shelter as Direct Marketing Executive – Supporter Retention and you could soon be putting your skills and experience to excellent use at the heart of our Individual Giving team.

About the role  

This pivotal role will see you help deliver the Individual Giving (IG) and Retention strategies, working collaboratively with colleagues across teams in IG to increase lifetime value of cash, regular giving and lottery supporters.

You’ll work with the Senior Direct Marketing Manager to lead on the delivery and development of direct marketing campaigns to engage a range of supporters, from those who have just started giving, to others who have a lifelong relationship with Shelter and the cause, stewarding them across their supporter journey with Shelter. 

You’ll have the opportunity to work in a matrix way, across multiple products, and on projects that push forward not only the team strategy, but the organisation’s strategy. 

You will give supporters control of how they give, when we contact them and the content that will mean most to them. Helping build multi-channel, integrated and inspiring campaigns which build strong supporter relationships and long-term loyalty to Shelter. And, along the way, you’ll get to work with new products and propositions to retain supporters in innovative ways and build strong relationships with colleagues, agencies and suppliers alike.

 About you

Passionate about outstanding supporter experiences and maximising income opportunities, you have a good understanding of direct marketing and digital channels such as direct mail, SMS, telemarketing and email. You’re also used to optimising and reviewing campaigns and aren’t afraid to share both failures and successes. Managing and influencing stakeholders to deliver results comes naturally to you too. What’s more, you excel in analysis and intelligent use of data, are great at utilising insight, including the motivations, interests and behaviours of supporters to guide decisions. You’ll have a keen interest in, or willingness to learn about, product management and development. 

You’re happy to challenge the status quo and introduce new ideas, methods and processes too, like to horizon scan and keep ahead of emerging trends and are comfortable working in matrix teams.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team 

Our Individual Giving team sits within our successful, growing Income Generation directorate and consists of three programmes - Supporter Acquisition, Direct Dialogue and Supporter Retention and Development. Together, we deliver a diverse programme of work with ambitious income targets that support our organisational strategy, across cash, regular giving and lottery products. We’ve grown quite a bit over the past few years and benefitted from both investment and opportunity for innovation. 

That’s resulted in us generating over £20m of unrestricted income every year. We’re also welcoming and supportive, firmly believe in developing our people and can offer you every opportunity to progress. 

How to apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert approximately 1 page in length, following the STAR format, and ensure you demonstrate how you address the following behaviours listed below throughout your responses:

• We learn from our experiences and are open to risk
• We create change and align behind our strategy

Any applications submitted without a supporting statement will not be considered. 

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. 

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them. 

We are looking for an experienced Area Manager to lead and support 13 dedicated shop teams in the South.

In this pivotal role, you will inspire, guide, and empower your shop teams to perform at their best. Through strong leadership and a hands-on approach, you’ll drive commercial success while building teams who are passionate ambassadors for Scope in their local communities.

Permanent - 35 hours per week (Monday - Friday does include quarterly weekend working). Some home working is involved.

The role will be supporting 13 Scope shops in the south. These include: Andover, Aylesbury, Bedminster, Bridport, Calne, Cirencester, Gillingham, Ilfracombe, Leamington Spa, Oxford, Penzance, Ross on Wye and St Albans. 

Overnights stays and travel will be an expected part of the role.

The role

The role is ideal for an experienced Area Manager with a background in fashion and the charity sector, but we also welcome candidates from the retail industry with strong transferable skills as well as a great attitude and willingness to learn:

Key responsibilities of the role will include:

• Maximise sales and effectively manage expenditure to achieve profit targets.
• Oversee shop teams composed of both paid colleagues and volunteers to drive performance.
• Support and deliver key activities from the Retail Strategy and Business Plan.
• Identify and develop the potential of colleagues  across the Area.
• Build effective working relationships and work collaboratively with internal and external stakeholders.
• Positively promote Scope with the public in the local community.

About You

• You will be passionate about retail
• You will have a love of sustainable fashion and bring extensive, multi-site experience managing a large team.
• You will be commercial, resilient, have a can-do attitude and be a great coach and an inspirational leader.  
• You will be a dedicated team player with a strong work ethic, a great attention to detail and solid reporting skills.

Please make sure you explain in your application, with examples, how you can meet these important skills.

We ask you to show an appreciation of Scope’s values and our ambition of creating equal futures with disabled people. 

Our values are being pioneering, courageous, connected, open and fair

By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.

Disabled candidates

We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.

Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.

Some applicants might need adjustments during the application process. If you require adjustments through your journey with us you can find out more about interview adjustments on the Scope website.

Equality, Diversity and Inclusion

At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.

We encourage people of colour and other underrepresented communities to apply and join Scope. We believe that this will bring new ideas and help us work better. We know that a variety of perspectives and viewpoints will greatly support the work we do and help us to reach all communities.  

We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.

We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.

You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.

Scope benefits

We believe hard work deserves reward and recognition. We offer a wide range of benefits including:

• 35 days holiday plus bank holidays
• Flexible working (where we can)
• Company pension 
• Excellent training and career development 
• Strong colleague networks across disability, race and LGBTQ+
• Discounted gym membership, cycle to work scheme and much more.

One in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses. Together we will be unstoppable. For more information go to our website.

How to apply

Click the apply button to create an account and complete your application form.

Closing date for applications: 11:59pm GMT on Wednesday 21 May 2025.

About The Role
Closing Date: 20th May

Location: Though this is a predominantly home-based role, you will get lots of opportunities to get out and about to produce content with our incredible storytellers, supporters, volunteers, and staff. This will involve frequent trips to London, to our offices and events. Due to the reactive nature of social, this may occasionally be required at short notice. Therefore, our preferred candidate will be based in London or nearby.
Are you passionate about creating engaging content and building vibrant online communities? We are looking for a Social Media Officer to help shape and deliver our day-to-day social media activity, reaching and inspiring audiences through powerful storytelling and meaningful engagement.
Working as part of a dynamic team, you will develop compelling content across our key social channels, provide excellent community management, and collaborate across the organisation to ensure social media is used effectively and strategically.
In this role, you will play a key part in helping us meet our campaign, team and organisation-wide goals, always guided by data, insight and impact.
You will seek out and share stories from people affected by dementia, creating social content that connects emotionally and informs powerfully. You will stay on top of trends and spot opportunities to boost engagement, finding creative ways to highlight the impact of dementia and the hope we provide through support, research, and campaigning.
If you are a creative thinker with a passion for people, purpose and social media, we would love to welcome you to our team and continue our exciting journey together to make the greatest possible difference for those affected by dementia.
About you
Can you stop people from scrolling on social media?

- We’re looking for a self-motivated, proactive individual with a passion for social media and experience working across accounts with high volumes of user engagement. You’ll know how to create channel and audience-specific content that maximises user engagement and have a talent for spotting trends and opportunities to ensure we stand out from the crowd.
- The ideal candidate will have proven experience in managing active social media communities and understand the value of nurturing online audiences through considered community management approaches.
- You will be confident creating a range of impactful visual assets (graphics, video, photo), and really understand how to get the best results in each placement. You’ll be a great communicator with the ability to tell a great story via social content, adept at writing engaging copy, but also able to manage sensitive conversations on social.
- Brilliant interpersonal skills are also key to allow you to develop great relationships with internal teams and to work closely with people affected by dementia. Whether it’s a person with the condition themselves, a carer or someone who’s lost a loved one, you’ll be able to bring their experiences and stories to life through our channels.
- Lastly, a particular interest in using analytics tools to drive performance through data and insight is essential. You’ll be confident creating reports that align with strategic objectives and demonstrate business impact.

Mary’s Meals serves nutritious school meals to children living in some of the world’s poorest countries. The promise of a meal attracts these hungry children into the classroom, giving them the energy to learn and hope for a better future.

We are excited to be recruiting for a Director of Supporter Engagement to join Mary’s Meals UK. Reporting the Executive Director and serving as an integral member of the UK leadership team, the Director of Supporter Engagement will lead, inspire and develop the Supporter Engagement function, balancing strategic leadership with a hands-on approach to fundraising.

MMUK is the largest and longest established National Affiliate in the Mary’s Meals network, currently raising c.£20M to support global school feeding programmes, reaching children living some of the world’s poorest countries. The promise of a meal attracts these hungry children into the classroom, giving them the energy to learn and hope for a better future.

We have a remote-first approach to work and are happy for you to work remotely and flexibly from anywhere in the UK, in a way that best supports your work-life balance. This role will also require regular travel throughout the UK, particularly London and Glasgow.

Key responsibilities include but are not limited to:

Strategy and Leadership

• To support the day-to-day management of the charity and contribute to the organisation’s strategic direction and growth, as part of the senior leadership team.
• To contribute to the preparation of the charity's strategic plan and the monitoring and reporting of progress against organisational goals and objectives.
• Lead on cross-organisational projects in line with organisational strategy.

Fundraising:

• To develop a clear and inspiring vision for fundraising, backed up by ambitious strategies and activities that significantly raise awareness of Mary’s Meals in the UK, and grow and diversify income.
• To ensure our fundraising approach and activities remain aligned with our organisational strategy, values and fundraising model.
• To lead, inspire and develop the Supporter Engagement team (formed of the Grassroots, Philanthropy, Institutional Giving and Supporter Care teams).
• To manage a portfolio of donor, volunteer and prospect relationships, travelling regularly to attend meetings, and network to cultivate new prospects and funding opportunities.
• To support the team to develop professional and engaging fundraising materials including fundraising propositions, applications, proposals, appeals, pitches, presentations and reports.
• To oversee volunteer strategy, management and support to further empower our volunteers with a greater role in our shared vision and maximise their skills and networks.

Budgeting, Reporting and Compliance

• To set, monitor and deliver annual income and expenditure budgets, providing regular reports as required to the Executive Director, Leadership team, wider Mary’s Meals family, and our Board of Trustees.
• To feed into organisational strategic KPIs and team KPIs, and ensure a regular schedule of reporting, and insight gathering is in place to monitor activity and use insight to guide decision-making and drive growth. 

People and culture

• To create a high performing team that is ambitious and passionate about the Mary’s Meals vision.
• To ensure teams receive consistent and motivating direction and feedback to enable them to work to the best of their ability.
• Build strong working relationships with colleagues across the charity at all levels, adopting and encouraging a collaborative working approach across the Mary’s Meals family. This role must work particularly closely with the Director of Communications, and collaboration with this role will be key.
• To work with the Head of People to ensure that MMUK is an employer of choice which attracts, recruits and retains a talented team of values-led, paid employees and volunteers, throughout the UK.
• To actively promote safeguarding practices and model behaviours that support a safe culture across all MMUK activities. 

About you:

• Significant experience operating at senior management level, including leading a fundraising department, ideally with experience in the areas of grassroots and major giving fundraising.
• Experience of developing and executing strategies to secure significant revenue generation, with specific evidence of delivering income growth.
• Experience of representing an organisation at a senior level, with excellent written, presentation and public speaking skills.
• Excellent entrepreneurial networking and relationship building abilities, with experience of proactively identifying and cultivating new and existing donor relationships, and securing strategic funding partnerships and high-value donations.
• Experience in volunteer strategy, management, recruitment and engagement.
• Experience in setting, monitoring and delivering significant annual income and expenditure budgets, providing regular reports as required.
• Experience of testing and launching new fundraising products (e.g., mass engagement grassroots campaigns, corporate partnerships, major donor events etc.).
• Experience of developing first-class supporter journeys, interactions, products and propositions.
• Experience in innovation and product development.
   

Please see the recruitment pack on our website by following the instructions on Charity Job.

Applicants must hold full right to work in the UK.​

We welcome applications from candidates of all different backgrounds and identities to apply. We are committed to building an inclusive and diverse charity providing a supportive place for you to do the best and most rewarding work of your career.

Applications for this role will close on Friday, 16 May at 17:00.

Interviews will be arranged accordingly. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. 

Please note: If you have any special requirements or adjustments before an interview, please let us know. 

With the end of bear bile farming in Vietnam now within reach, Animals Asia is entering an exciting new phase – expanding sanctuary capacity, entering new markets, and securing long-term care for every rescued bear.

Animals Asia has spent over 25 years working to end cruelty and restore respect for animals across Asia. With teams in Vietnam, China, Hong Kong, the UK, and beyond, they combine advocacy, direct rescue, and sanctuary care to create systemic change. Their mission to end bear bile farming – arguably the world’s cruelest form of animal abuse – is almost complete. In November 2023, they opened their third bear sanctuary which will enable them to bring home every last bear and achieve their founding goal in Vietnam by the end of 2026.

Their global fundraising and communications team is driven, well-structured, and rooted in the charity’s deeply held values. Income has been steadily rising since 2017 and they have the people, plans and investment to maintain this growth.

The Trusts and Foundations function has grown substantially since being unified globally in 2020. Income has more than doubled, donor relationships are well-managed, and new business is actively developed. With a 2024 target of $1.3m and strong pipeline visibility, this role focuses on securing and stewarding 5- and 6-figure multi-year partnerships, with particular scope for growth in the US and unrestricted giving.

This is an excellent opportunity for an early career, skilled fundraiser to join a highly collaborative team and benefit from a structured, mature function where ambitious fundraising is supported and celebrated.

As Trusts and Foundations Manager, you will:

• Manage and grow a global portfolio of 5- and 6-figure funders, including multi-year partnerships
• Develop compelling, tailored funding proposals and impact reports, often for donors with limited direct project access
• Deliver high-quality stewardship, with regular updates and relationship-building through video, email, and occasional travel
• Collaborate with colleagues across the organisation to develop powerful cases for support
• Lead on identifying and cultivating new prospective donors through research, network mapping, and strategy input
• Use CRM systems to manage pipelines and track communications effectively
• Support the Global Director of Partnerships and work closely with a peer Trusts and Foundations Manager
• Contribute to delivering the team’s $1.3m target and future growth ambitions

Ideal skills and experience:

• Proven success securing 5-figure+ grants from global trusts and foundations
• Strong written skills, with experience tailoring proposals to global funders and funder motivations
• A confident relationship-builder, who is able to do so remotely and across time zones and cultures
• Highly self-organised, independent, and comfortable managing deadlines and priorities
• Strong understanding of CRM systems and income tracking
• Familiar with the complexities of fundraising for work in Asia or global programme delivery
• Alignment with the mission and values of Animals Asia; sector experience in animal welfare, conservation, or international development is welcome.

Insights Analyst - Charity - FULLY REMOTE

Understanding Recruitment NFP is delighted to be partnering with Animals Asia, a leading charity dedicated to creating positive change for animals across Asia, to find a talented Insight Analyst. This is a fantastic opportunity to join their dedicated Data, Technology and Insight team and play a key role in data-driven decision-making across the Supporter Engagement Department.

As an Insight Analyst at Animals Asia, you'll be instrumental in analysing complex datasets, identifying actionable insights, and delivering strategic recommendations that contribute directly to their impactful mission. You’ll collaborate closely with colleagues to build insightful dashboards (primarily using Tableau) and communicate key findings to stakeholders across the organisation. Your expertise in SQL and data visualisation will be crucial in driving Animals Asia's vital work.

Key Skills:

• Proficient in SQL for querying and manipulating data to extract meaningful information.
• Strong experience in working with data visualisation tools such as Power BI or Tableau to create clear and impactful reports and dashboards.
• Familiarity with the Google suite, Google Sheets, Google Meets, etc.
• Proven ability to work effectively with colleagues of all technical abilities, translating complex data into understandable insights and reports.

Contract Details:

• Position: Permanent (Fully Remote)
• Salary: £40,000 per annum
• Location: Home-based, ideally UK

This is an exciting opportunity to join a dynamic team within a truly impactful organisation.

To find out more about this opportunity and the recruitment schedule, please contact Harry Bullock at Understanding Recruitment NFP.