Knowledge development manager jobs in leatherhead, surrey

The Therapeutic Service Co-ordinator & Clinician is a vital member of the DreamArts Core Team. This role combines project co-ordination with direct therapeutic support through our EXPRESS PLUS service and our work with young carers.

EXPRESS PLUS is a free therapy service based in Westminster offering weekly one-to-one or parent-child creative therapeutic support to young people aged 7–18 (or up to 25 with additional needs). It is the only service of its kind in the borough and we provide a safe and welcoming space for clients to explore issues such as domestic violence, sexual abuse, and suicidal ideation.

Sessions take place at three community venues and are delivered by qualified or qualifying therapists using a wide range of creative tools—arts and crafts, sand play, puppets, games—to help young people express themselves in ways that feel natural and safe. With an 80% retention rate after three sessions and two-thirds of clients from global majority backgrounds, the service has a demonstrable impact.

EXPRESS PLUS is proudly user-led. Young people are at the heart of every decision, and the service adapts to meet their needs—typically offering up to 18 weekly sessions, with flexibility depending on circumstances. We accept self-referrals from young people aged 14+, parents/carers, and statutory and voluntary services.

As part of this role, you will also deliver direct therapeutic support to young people with caring responsibilities. This includes offering weekly 1:1 sessions for three young carers and being part of a team facilitating monthly group therapy spaces.

We are looking for a team member who is passionate about the power of creative therapy to support young people. It also offers opportunities to case-manage three-to-four therapists and bring a therapeutic lens across all aspects of DreamArts’ work. We provide appropriate levels of clinical supervision plus a quarterly reflection space to support your professional development.

In in last year’s staff satisfaction survey 100% of team members felt inspired at DreamArts to do their best at their job, and 100% said that their voice and skills matter at DreamArts.

‘DreamArts has a profound impact on the lives of young people and is a model of exemplary practice.’ - The Royal Central School of Speech & Drama, Impact Study

DreamArts has a mission; to transform young lives by fusing arts and therapy.

For over two decades, DreamArts has worked directly in the community, making a difference to the lives of over 500 young people each year in some of London’s most deprived areas—empowering them to explore who they are, build positive relationships and develop emotional wellbeing. 

Our award-winning projects put young people in control: from devising new mini-musicals and immersive theatre, to young carers curating photography exhibitions and young refugees touring their original beatbox plays across the UK. Alongside this, our free therapeutic services offer vital support as mental health crises among young people continues to grow. 

DreamArts is committed to providing an integrative and inclusive programme and not to discriminate on the grounds of race, ethnic origin, nationality, or culture. We are also committed to being a more diverse and culturally representational organisation, therefore any applicant that identifies from a minoritised background and meets the essential criteria will be automatically selected for an interview.

For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.​

This is an exciting but critical time to join the team as the charity looks to grow and expand its business development, fundraising and income generation efforts across the organisation. This is an excellent opportunity for a passionate individual with exceptional writing and organisational skills plus an eye for detail, to advance in their fundraising career by supporting our vital work.

Brief role description:

The Fundraising Officer plays an integral role supporting the Fundraising team at the Forces Employment Charity (FEC).

As part of the Marketing, Communication and Fundraising Directorate, and led by the Head of Fundraising and Development, you will research and identify new funding opportunities and support their conversion into long-term relationships. You will be supported by senior members of the fundraising team to create and write high-quality proposals to secure funding, and stewardship reports to demonstrate impact and outcomes to our funders.​

Interested? Want to know more about the Charity? Please visit the Charity website.

Eager to know more the role? Have a look at the Job Description attached.​

What’s in it for you? Check out the Benefits sheet attached.

Have we convinced you to apply? If so, submit your CV and Covering Letter by closing date Wednesday 23 July 2025​​

Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. ​If you are an internal applicant, please ensure you have made The People Team aware before applying.

We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.​

We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

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The Role:

This is an exciting opportunity for an experienced Specialist Trainer: Domestic Abuse, Gender-Based Violence, and Trauma Informed Working to deliver training to a variety of different audiences. You will be delivering training on an ad-hoc basis, in a range of settings including corporate clients, public sector workers, and other charities.

We are seeking trainers with both frontline and training experience, who can deliver this type of content in compassionate, articulate and accessible ways both in person and online. Rise for Change is dedicated to creating learning spaces that are safe for all folks, in content and delivery style. 

Rise for Change is the training arm of Hope After Harm and currently provides domestic abuse, sexual harassment, and trauma-informed working training programmes for non-specialist professionals, however, we are aiming to expand our training offer to cover other areas of gender-based violence. Uniquely created by our subject matter experts, our training directly addresses the need for intersectional, and trauma informed training on gender-based violence for professionals in all sectors. We actively promote self-reflection, critical thinking and survivor voice to affect sustainable, inclusive change for survivors. Our aim is to empower participants, no matter their professional role, to be able to respond safely and appropriately to survivors both within the workplace and in the wider scope of their lives.

Hope After Harm

Hope After Harm is an established, registered charity aimed at empowering adults and young people recover from harm and trauma. We want to see a society where everyone feels safe and can thrive, regardless of who they are and where they come from. Through support, advocacy and education we enable people to rebuild their lives and reclaim their future. And we inspire others to do the same, creating safer, more inclusive communities.  We have a proven track record of service delivery across Thames Valley and beyond, with our digital and training programmes supporting professionals and survivors globally.

This is what a Specialist Trainer will do:

• Deliver specialist training about domestic abuse, gender-based violence and trauma informed working to a range of clients, primarily online with some face-to-face sessions.
• Ensure that the way they work is aligned with the values of our team.
• Respect and value the diversity of the community in which the training will be delivered and recognise the needs and concerns of a diverse range of clients, ensuring the service is accessible to all.
• Respect and uphold the value and necessity of intersectionality within domestic abuse and sexual violence prevention and safeguarding, across all areas of work.
• Treat all participants with respect and care, positively representing Rise for Change and Hope After Harm in every interaction.
• Encourage feedback from participants for each session delivered to support with the continued development of Rise for Change training programmes.
• Undertake any training and continued professional development required for the role.
• Uphold GDPR and confidentiality of any data and content whilst in this role.
• Complete any necessary admin, as required as part of the session delivery.

This is what you will bring as a Specialist Trainer:

• A strong knowledge of domestic abuse and other forms of gender-based violence, it’s impacts and working from a trauma-informed perspective.
• Experience as a highly skilled trainer, with the ability to engage people through both in person and remote delivery.
• Preferably, frontline experience of supporting survivors of gender-based violence.
• Understanding of supporting survivors in various settings (e.g. the workforce, as a manager, as a professional with a safeguarding role).
• An empathetic, caring approach to training- to you, learning is not just about providing information but ensuring a holistic approach to the learning environment.
• Skilled user of technology with high literacy of key presenting programmes, video platforms and databases.
• Have a good understanding of the nuances of culture, race, sexual orientation and gender identity within domestic abuse and sexual violence, and be committed to intersectional ways of working.
• Knowledge of adult learning techniques and safeguarding procedures.
• Have excellent communication, negotiation and advisory skills, both written and verbal when interacting with a range of agencies and individuals.
• Places the survivor at the centre of all that you do.

For this role you will need:

• To be free from any criminal conviction which would conflict with the responsibilities of the post; you may be required to have a DBS Enhanced disclosure.
• To be able to deal with all information on a confidential basis and understand data protection requirements.
• To have Citizenship of the UK or have entitlement to work in the UK
• Sign a declaration that you are self-employed and responsible for all your tax and other liabilities. 

You will be provided with training in delivery of Rise for Change’s existing and future programmes.

Hope After Harm is committed to equality and diversity. While not a requirement for application, we do strongly encourage those of black and ethnic minority background, people with disabilities, and the LGBTQIA+ community to apply for this role.

Hope After Harm is an equal opportunities employer; the aim of our policy is to ensure no job applicant, employee or worker is discriminated against either directly or indirectly on the grounds of race, colour, ethnic or national origin, religious belief, sex, marital status, sexual orientation, gender reassignment, age or disability.  We do not disbar applicants with criminal convictions and are mindful of the requirements of the Rehabilitation of Offenders Act, 1974.

Location (UK): Office Hybrid* - London
Hours: Full-time, 35 hours per week
Benefits: Read more about the excellent benefits we offer
Travel: Occasional travel to Versus Arthritis offices (London, Chesterfield, Cardiff, Belfast, Glasgow)

Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.

We’re looking for a Policy Officer who will make a difference to health and social care policy for people with arthritis.  

Within the Chief Executive’s Office, the UK Advocacy and Health Intelligence Department are focused on creating lasting change. We identify creative policy solutions in response to the challenges people with arthritis face. We influence decision-makers through stakeholder engagement, public affairs activity and by campaigning alongside people with arthritis. We have expertise across health and care services, public health, and employment policy. We also work in collaboration to influence medical research and data policy and play an active role in several cross-sector groups. 

About the role

The purpose of this role is to drive policy development across our policy priority areas. The Policy Officer will lead on specific policy projects, commissioning research, developing policy positions, and producing reports and consultation responses.

This role will cover a broad range of issues across one of our strategic goals – prevention and diagnosis; access to treatment; and living well with arthritis. Our approach considers the needs of people of all ages who have arthritis.

The Policy Officer will also contribute to the wider work of the team, working closely with colleagues in the Nations Teams, the Research Directorate and the wider charity, including by representing us on cross-sector policy groups, drafting briefings, and participating in events and conferences.

We’ll give you autonomy, variety and challenge with opportunities to work with inspirational campaigners, attend events in Parliament and meet senior stakeholders in Government. We’re a supportive team who will value your well-being and professional development.

About you

If your knowledge, skills and experience include the following then we’d love to hear from you:

• Understanding of policy issues relevant to people with long-term conditions or disability.
• Experience of working in a policy team.
• Experience of developing and influencing health and social care policy.
• An ability to think creatively and communicate effectively.
• An enthusiastic, adaptive and flexible approach.

*As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.

PURPOSE OF THE ROLE

To support the Area Manager / Operations Director in ensuring the Charity’s development and growth in ways that are relevant and in line with operational services and charitable objectives.

To ensure the Charity achieves its aims and objectives and fulfils its operational plan effectively by providing high quality intervention, providing person centred support for at-risk young people.

To have key responsibilities in reducing risk and delivery of our Shaping Futures Intervention this is our Short-Term Intervention Programme (STIP) in Buckinghamshire.

This project is funded for the next 18 months, we will be working closely with partners to extend this funding agreement.

KEY RESPONSIBILITIES

• Coordinate onboarding of young people, including the initial assessment, and developing 12 individualised sessions bespoke to each young person.
• Ensure a 12-week programme is written and sent to the young person with agreed outcomes after initial meeting.
• Responsible for a case load of young people up to 20 young people at any one time.
• Lead sessions and activities with appropriate resources to empower young people to make more positive choices to reduce violent behaviours, reduce risk of exploitation and other offending behaviours.
• Support the multi-agency network for the young people you are working with. Report any safeguarding concerns to the DSL, with support from your line manager.
• Work in partnership with the Operations team to develop opportunities in line with the intervention if needed.
• Attend stakeholder meetings where needed.
• Uphold Caudwell Youth’s values
• Effectively report to your line manager complaints and compliments relating to the programme
• Build knowledge of local strategies, linking in with network forums.
• Develop relationships and partnerships with local employers, benefit agencies, training establishments to enable opportunities for young people.
• Monitor targets and ensure programme objectives are met.
• Collect outcomes data with tools provided by Caudwell Youth.
• Embed engagement strategy with the young people in your area.
• Coordinate a safe exit of young people effectively, signposting to Caudwell Youth’s mentoring service (if appropriate) or externally.
• Ensure we achieve agreed development objectives, with support from your line manager.
• Be an ambassador for Caudwell Youth in the geographical area you are leading.

​Coordination and Development

• With support from your line manager, ensure the delivery, development of services, community-based activities, and development opportunities are in line with regulatory requirements, our own policies, including safeguarding, social media, health & safety and data protection.
• Develop services and activities and opportunities for inclusion, community engagement and personal development for young people as agreed with your line manager.
• Ensure appropriate planning, risk assessment and evaluation for all activities relating to your area of responsibility is completed, with support from your line manager where appropriate.
• In collaboration with the Operations team, support activities for the needs of the young people across the charity’s wider geographies.

Administration:

• Maintain an excellent standard of administration, record keeping and reporting of all work undertaken in line with data protection and Caudwell Youth’s policies and procedures.
• Monitor all activities for your area against targets and objectives.
• Undertake proactive activities in line with our policies and good practice.

Partnership and Liaison:

• Work closely with the team and the stakeholder steering group to promote good communication and shared focus.
• Ensure effective, relevant and appropriate communication at all times.
• Represent the Charity to other organisations, funders and supporters.
• Establish and develop good relationships with other charities and agencies to increase partnership and effective joint working where appropriate.
• Be a point of contact for referrers and external contacts as regards to activities and service provision.
• Maintain strong working partnership with Thames Valley Police and Buckinghamshire Council to deliver the Shaping Futures Programme.

Team Ethos:

• Work effectively as a team, supporting other team members and be willing to receive support whilst fulfilling your own responsibilities and tasks.
• Express and promote equal opportunities and encourage inclusion and involvement.
• Ensure good communications and relationships within the team at all times.
• Attend team meetings, personal work reviews and task group meetings proactively and as a contributor.

General:

• Demonstrate a high level of professionalism and maintain professional boundaries at all times
• Undertake and identify training as required and take a positive approach to personal development.
• Fulfil the duties and responsibilities of an employee as regards to Health and Safety at Work, including own safety and self-management.
• Undertake any other reasonable tasks deemed necessary.

PERSON SPECIFICATION

On appointment, you are expected to have:

• Previous professional experience and hold most of the necessary skills for the role.
• Excellent knowledge and understanding of young people services in the UK Strong people skills: demonstrates empathy, leads by example, and contributes to building a desirable team culture
• Understanding of young people at-risk Commitment to equality and diversity
• A positive attitude with a proactive and flexible approach to work
• A good understanding of safeguarding and confidentiality
• A full driving licence, with access to a vehicle and have business insurance cover on your policy

Experience:

• Experience of working with statutory services to support at risk young people
• Experience of working to agreed delivery targets, monitoring outcomes, programme evaluation and report writing
• Excellent presentation skills to external stakeholders

Skills:

• Experience of liaising and relationship building with local networks
• Awareness of other local charities
• Use of software such as Office 365 and Better Impact
• Desirable but not essential - hold a certificate in JNC or NYA Youth Work Qualification

ESSENTIAL CRITERIA

Please confirm the following essential criteria. All questions must be answered Yes to meet the essential criteria:

• Do you have a minimum of 1 year’s experience working with young people in a formal or informal setting?
• Do you have experience planning and delivering activities or support services for young people?
• Do you hold a full UK driving licence with no endorsements or convictions, and be eligible to obtain business insurance?
• Do you have basic experience using Microsoft Office (e.g., Word, Excel, Outlook)?
• Do you hold a Certificate in Youth Work and Community Practice? (this can be a qualification from an awarding body JNC, NYA or equivalent).

WHY WORK FOR US: 

We are an experienced team that are dedicated to improving the lives of the young people we support.

Benefits:

• Flexible working
• Hybrid – working from home and in the community
• Westfield Health (including Employee Assistance Programme and extended counselling sessions)
• Group Personal Pension with a 5% employer contribution and Salary Sacrifice Scheme
• 25 days annual leave (FTE) plus bank holidays, plus charity closure between Christmas and New Year
• Extra paid day off on your birthday
• Paid day off for volunteering in your community
• Training opportunities to support your personal development
• Employee discounts on everyday goods and services
• Being part of a passionate and dedicated team

Caudwell Youth is committed to safeguarding and promoting the welfare of children and young people and expects all employees and volunteers to share this commitment. As part of this commitment, we undertake disclosure checks in accordance with the Codes of Practice for all. Having a criminal record will not automatically exclude applicants.

Do you have experience in research funding? Or a keen interest to apply a scientific degree to funding impactful child health research? If so, then we have a fantastic opportunity for you. 

Following a promotion, Great Ormond Street Hospital Charity is hiring for a Research Officer is responsible for ensuring charitable funding supports the highest quality projects within our funding priority areas of: research; patient and family experience; technology and medical equipment; hospital staff support; education; and environment (through supporting redevelopment projects and capital builds).

Salary

The salary for this position is £31,935 per annum and we operate a hybrid working policy of a minimum of 2 days per week in the office.

In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector. To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate. 

Key Responsibilities

Research grant management

• Managing the delivery of GOSH Charity’s response-mode funding schemes, including our National Research Project Grant and ‘Lift Off’ pilot study funding call and others.
• Supporting potential applicants via email, phone or in person to ensure we receive high quality grant applications. 
• Processing, reviewing and validating grant applications. 
• Leading the peer review process using our Grant Management System.
• Project managing the delivery of the Research Assessment Panel.
• Supporting the input of patient and public voice, to ensure they’re built into our research funding decision making. 

Committee management

• Providing operational and secretariat support to the Research Assessment Panel and Lift Off Scientific Assessment Panels, and other expert research review panels as required.
• Managing agendas and meeting logistics, including face to face meetings as they are arranged.
• Preparing papers and reports, and collating these from across the team for delivery to the Committee in good time.
• Preparing high quality minutes that provide a clear record of discussions, decisions, and actions, and disseminating these following internal and Chair approval.
• Support the regular review of the Committee membership and tenure.
• Evaluating and recommending improvement and applying sector best practice to the Committee operations.
• Being a first point of call for Committee members, supporting them to deliver their role and ensuring they have a good experience working with GOSH Charity

This is a varied role with high impact, please refer to the full role profile for all the information. 

Skills, Knowledge and Expertise

• Previous experience working in grants management or within relevant scientific research. 
• Knowledge of research principles and the UK research funding environment. 
• Sound knowledge of paediatric research or similar discipline. 
• Demonstrate experience of research quality assessments, including peer review.
• Exceptional written and verbal communication skills with high attention to detail. 
• Strong organisational skills with the ability to manage multiple projects at once. 
• Strong relationship builder, with the ability to network in the scientific, clinical and research communities. 
• Either an undergraduate degree in a relevant scientific discipline, or equivalent relevant work experience. 

Role: Fundraising Executive/Junior Consultant

Reporting to: Head of Fundraising

Salary: £26,000 to £28,000 per annum depending on experience

Contract: Permanent

Location: Royal Trinity Hospice – Clapham, London (hybrid) 3 days onsite

Hours of work: 37.5 hours a week

The Fundraising Executives provide support to the wider Fundraising team assisting with all aspects of fundraising activity. Three Fundraising Executives are managed by the Head of Fundraising and support fundraising activity across 11 segments of income generation.

The role provides an opportunity to gain a level of understanding and knowledge about each income stream and donor stewardship.

The Fundraising Executive is a varied role with involvement in each stage of fundraising activity, from research and planning to campaign or event delivery and then income processing and thanking of donors and supporters.

The successful candidate will be passionate about learning about fundraising and how we as a team raise the vital funds needed to provide Trinity’s care for future patients and their loved ones.

This is an entry level role that is a great opportunity for anyone who wants to learn about fundraising and make their first step in developing a fundraising career.

Westway Trust are seeking experienced and committed Adult Learning Tutors - Digital Skills to join their expanding tutor team. The primary responsibility of the Digital Skills Tutor will be to design and deliver high quality, learner-centred teaching, and learning and assessment experiences to our employed and unemployed adult learners from Entry level to Level 1, while supporting the Adult and Community Learning Manager to achieve the Trust’s strategic objectives.

This is a part-time, term-time only role. Further information on the working hours will be provided at the interview stage.

Westway Trust is a community-guided organisation located in North Kensington which runs an adult learning programme of accredited and non-accredited provision across a range of subjects. We aim to enable people to progress in work, in learning and in life. Our learners come from a variety of backgrounds and have different prior experiences of learning.

Key responsibilities of the role include but are not limited to:

Teaching

• Plan, prepare and deliver high-quality teaching and learning sessions, workshops, and tutorials in line with the curriculum requirements and the needs of individual learners, ensuring learning objectives are met
• Assess learners’ abilities and identify areas for improvement, tailoring teaching and learning methods and resources accordingly
• Rigorously monitor and track learners’ progress, providing regular feedback and implementing strategies to address areas of weakness or underperformance
• Set and mark assignments, tests, and examinations, providing constructive feedback to learners to support their learning and improvement
• Establish and maintain a positive and inclusive learning environment, actively promoting learner participation, motivation, and confidence in professional development
• Maintain accurate records of learners' attendance, progress, and assessment outcomes, ensuring compliance with regulatory and internal requirements

Administration

• To carry out and keep records of initial and diagnostic assessments, identifying areas for improvement, tailoring teaching and learning methods and resources accordingly
• To identify materials and equipment/resource needs to assist the provision of teaching and learning by students
• To develop differentiated Individual Learning Plans with students, monitor and track learners’ progress, providing regular feedback and strategically addressing areas of weakness maintaining up to date course files and submitting accurate data on attendance and achievement within agreed deadlines
• Preparing groups of learners for accredited assessment (exam or portfolio) & non-accredited assessment (RARPA), marking assessments and taking part in internal moderation and/or consultation meetings with appropriate Trust staff

Knowledge, Skills and Experience:

Essential

• Practical work experience as an ICT Tutor, demonstrating hands-on knowledge and skills applicable to real-world scenarios
• Experience of teaching adult learners and an understanding of appropriate teaching strategies in a similar role
• Experience of devising course outlines and schemes of work
• Experience of managing mixed groups of learners
• Knowledge and experience of working with a variety of exam boards
• Excellent communication skills, both verbal and written and the ability to work as part of a highly collaborative team

Desirable

• Understanding of the RARPA (Recognising and Recording Progress and Achievement in non-accredited learning) system
• Experience of working/teaching refugees and or asylum seekers
• Basic understanding of cybersecurity principles and practices to impart essential knowledge to students
• The ability to speak a community language

Qualifications:

Essential

• Level 3 or higher in a relevant subject (e.g. ICT)
• Teaching or training qualification for working in adult learning (e.g. PTLLS, CTLLS, DTLLS or equivalent suitable experience)

Benefits of working with us:

• Great location in the heart of Portobello, North Kensington
• Investor in People (IiP) employer
• Free gym membership at health club one minute walk from the office
• Pension scheme
• Life Assurance
• Sick pay scheme
• Season ticket / bicycle loan
• Free eye test voucher.

The application deadline is Thursday 10 July when applications will be reviewed and shortlisted for interview.  However, we reserve the right to close the application early.  An early application is strongly recommended.

CRM and Customer Data Lead

We’re looking for an enthusiastic and motivated CRM and Customer Data Lead to join the Data Services Team.

This is a home based role and applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed.

Position: SIT54 CRM and Customer Data Lead

Location: Home-based, UK, Nationwide. However, occasional travel will be required as part of this role (may include team meetings or other work-related meetings)

Salary: Circa £40,000 per annum (inner London weighting £3,950 per annum or outer London weighting £2,275 per annum may be applied in accordance with where you live)

Hours: 35 hours per week

Contract: This is a fixed-term contract for 12 months

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 9 July 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Interview Date: To be confirmed

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

Reporting to the Head of Data Services, the CRM and Customer Data Lead will ensure that the charity get the most out of the CRM data so that it can deliver insight driven selections and segmentations for the whole organisation, supporting and collaborating with colleagues to reach and engage with customers in a compliant and customer-centred way.

Key responsibilities will include:

• Oversight and continuous improvement of CRM data.
• Selection analysis and visualisations that support product owners to have a deeper understanding of our customers.
• Lead on increasing the utilisation of selection and marketing automation products such as Apteco Faststats and Peoplestage to automate customer journeys.
• Oversight and continuous improvement of Third party and Internal Data imports and exports with a focus on increasing the knowledge and utilisation of the organisations ETL tools such as Blender to provide business continuity and consistent, clean data quality.

About You

You will have a proven record of:

• Managing, developing and using a CRM database to meet organisation needs.
• Change management projects to support an organisation in better use of data and insight.
• Designing, building and implementing customer segmentation and models.
• Customer and product journeys within a marketing automation environment.

This role requires some travel for team away days. 

Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. Please state any preferences for flexible options in your covering letter. Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed.

To fulfil the role you must be resident in the UK and have the right to work in the UK.

When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.

Please submit your CV and a supporting statement of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

If you are applying under the Disability Confident scheme, please indicate this in your supporting statement.

Finding strength through support

The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of supporters and donors that they can provide vital support. 

The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.

The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.

A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as CRM, CRM and Customer Data, Data, CRM Lead, CRM and Customer Data Lead, Data Lead, CRM Manager, CRM and Customer Data Manager, Data Manager.  #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

The basics

Location: Agile working
Contract: Permanent, subject to funding
Hours: 32 hours over a 4-day week
Starting salary: £27,445

Who we are

Safer London is a charity working with young Londoners and families who are affected by violence and exploitation. We believe that when a child or young person comes to us, they are just that – a child or a young person: we don’t define them by the issue that has brought them to us. By working alongside young Londoners, their families and peers in the places where they spend their time, we can create a safe London not just for them but for everyone.

Who you are

You are committed, resilient with the expertise and specialist knowledge to work alongside Young Londoners who have been exposed to or are at risk of exploitation or violence. Within your role as a Specialist Caseworker, you will provide support to young Londoners to secure the safety and positive outcomes they want.

What the role involves

In this role, you will work alongside Girls and Young Women who have been exposed to or are at risk of exploitation or violence. Within your role as a Specialist Caseworker, you will provide support to young Londoners to secure the safety and positive outcomes they want. You will be expected to provide robust risk and needs assessments that reflect the contexts within which harm has occurred, and to work collaboratively with partnership agencies to reduce risk and secure services and support.

Additional Information

Safer London is committed to safeguarding and promoting the welfare of children and young people, and we expect anyone who works and volunteers with us to share this commitment. As part of this commitment, we will request a DBS (Disclosure & Barring Service) check, as well as references covering the last five years, for the successful candidates.

We value diversity and encourage and welcome applications from people of all backgrounds. We know that in order to make London a safer place for the young people that live here we need a diverse range of perspectives, experience, and knowledge.

What we offer

Safer London continually reviews its pay and we currently offer the following benefits package to all our employees:

- 4-day/32-hour work week. Since 1st April 2024, Safer London has transitioned to a 4 day working week with no impact on pay. This means that you will have a regular day off in the week with no impact on your pay.
- Agile working. This means you have will have the flexibility to work in different locations including from home, our office in Southwark and/or community locations (libraries/co-working spaces) when you are not delivering face to face work in the community.
- Flexible Working: our Flexible Working Policy allows requests to work flexibly from the start of your employment.
- A contributory Pension Scheme.
- Interest-free Season Ticket Loans.
- A Cycle to Work Scheme.
- A Mental Health Helpline.
- Death in Service Benefit.
- Opportunities to develop and progress your career, including an extensive programme of courses and acting up/additional responsibilities roles.
- An initial Annual Leave allowance as a full-time employee, of 179 hours’ holiday in each annual leave year plus bank holidays and other statutory holidays occurring during the leave year. Pro rata for part time staff. This rises to 192 hours after 3 years’ service and 211 after 5 years’ service.

Sound good? Here’s how to apply

To apply, please complete the online application form and submit it as soon as possible: Safer London runs a rolling recruitment process which means that applications are shortlisted and invited for interview within one week of receipt. As soon as a suitable candidate is found no further applications will be considered.

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Please make sure you find the Job Description on the left-hand side of the Webrecruit page after you click ‘Apply Now’ or find it on Safer London’s Website.

Should you need any adjustments to the recruitment process, at either application or interview, or experience any technical issues when trying to access and/or complete
the online application form, please find our contact information in the Job Pack.

Please note that we don’t accept CVs.

Safer London is not a sponsoring organisation for foreign nationals and you must be able to show proof that you have permission to live and work in the UK in order to be considered for this role.

Consultancy work (Afghanistan Programme)

Terms of Reference for a Final Evaluation and Report

ToR

Consultancy work: Final Evaluation and Report

Commencement date

4 July 2025

Duration

c. 8 weeks (subject to change)

Accountable to

CAFOD Afghanistan team – Grace How and Kitty Chevallier

Overview: Conduct a Final Evaluation for a project entitled ‘Provision of humanitarian and livelihood support’, also known as ‘HELA’ (Humanitarian and Economic Livelihoods Assistance’). The 3-year project is funded by Misereor / Katholische Zentralstelle für Entwicklungshilfe (KZE), with co-funding provided by CAFOD. It is implemented by two local partners in Afghanistan, in three provinces, between 1 September 2022 and 31 August 2025.

CAFOD has been supporting local organisations in Afghanistan, including the two implementing partners for this project, since the 1980s to help tackle issues of poverty and injustice and to respond to humanitarian emergencies.

Background and Context

Project Brief: This project is a result of partnership and joint work between CAFOD and the consortium members. The project builds on CAFOD’s existing programming in Afghanistan which strengthens the capacity of at-risk households by diversifying their livelihood options. The project focuses on meeting basic needs as well as promoting inclusive development, with the objective of strengthening resilience, particularly for the most vulnerable. As the project approaches the final few months of implementation, CAFOD is seeking to engage an external consultant to conduct a participatory final evaluation for this project. This will evaluate how effectively the project has been implemented, its major impacts and lessons learned, and recommendations for future similar programming. It is expected that the final evaluation will have a particular focus on the consortium partners’ ways of working: the strength of their collaboration, the efficacy and suitability of monitoring and evaluation approaches, and the benefit of learning events and strategies used through the project.

CAFOD and our partners are working with the same target group throughout the duration of the project, not only providing humanitarian and livelihood support, but also raising awareness amongst participants of families' rights from an Islamic perspective. Over the past two decades, much work has been undertaken to empower Afghan households and enable them to exercise their agency. Partners are taking a variety of approaches to further these aims in the project.

Ultimately, the project aims to support and ensure that the rights of poor and vulnerable people in Bamyan, Kabul, and Kunduz provinces are upheld and they have increased agency in their social and economic development.

Directly, the project has been planned to achieve programme outcomes:

1. The basic needs of targeted households are met.
2. Targeted participants have improved resilience through diversified livelihoods.
3. Targeted community leaders and members (male and female) are equipped and empowered with the knowledge and skills to promote and uphold their rights from an Islamic perspective.

Project Target Group and Location: The project will reach a total of 350 participants in three provinces of Afghanistan (Bamyan, Kunduz and Kabul) with a combination of humanitarian assistance, livelihoods training and other activities.

Project Duration: September 2022 – August 2025 (36 months)

Scope of the Final Evaluation:

The purpose of this final evaluation is to assess the overall performance and objectives of the completed project, in relation to the specified objectives, logical framework, and work plans. The evaluation will examine the extent to which project outcomes have been achieved, the quality and sustainability of results, and the relevance and appropriateness of strategies employed and ways of working. This participatory evaluation will analyse not only what has been achieved, but how it was achieved, how it was measured, and what could have been improved. This will include an examination of accountability measures, and how participants and other stakeholders were engaged throughout the implementation process, including how participants were given the opportunity and encouraged to share feedback and help shape the design of the project. The consultant will make and explain recommendations for consideration in implementing future projects of a similar nature.

The evaluation should include a review of the project’s monitoring data, secondary documents, a workshop with staff, and some direct data collection from key stakeholders including targeted participants taking part in the livelihoods training activities, as well as their relatives and community members. Findings of the evaluation will be used to guide and improve future project design and implementation. They should be written up into a final evaluation report (no more than 30 pages) which will be made available to CAFOD, Misereor and both partners.

As well as assessing progress towards logical framework indicators, the evaluation should focus on capturing, documenting and assessing lessons learned to inform future project design and implementation.

The assessment will be conducted in close coordination with CAFOD’s Afghanistan team, including the Country Programme Representative, Programme Officer, and Programme Support Officer.

Objectives of the Final Evaluation:

1. To assess the project and its effectiveness in meeting its three outcomes and supporting targeted Afghan households, through material assistance, livelihoods skill training and associated support, advocacy initiatives, and other activities.
2. To evaluate the strength and appropriateness of the projects MEAL systems:
   1. To what extent did project monitoring and evaluation help track project progress and achievements?
   2. How effectively was participation and accountability built into project design and implementation, and partners’ ways of working with stakeholders?
   3. How effectively were learning opportunities used throughout the project (including peer learning and exchange visits, learning workshops, regular progress workshops, etc.)?
3. To assess and review consortium functionality, partnership dynamics, and collaboration.
4. To capture and assess key lessons learned from the project from various stakeholders including project staff, participants, civil society groups involved in the project, community leaders and other community members.
5. To assess the sustainability and impact of project achievements, including:
   1. Changes in participants’ social and economic agency and participation
   2. Shifts in community attitudes and behaviours
   3. Capacity built among local partners and stakeholders.
6. To produce a high-quality report, no longer than 30 pages, which will be shared with CAFOD, Misereor and implementing partners.

Deliverables and proposed deadlines:

• Develop a short inception report with proposed methodology, plans and tools for collecting data from stakeholders, for the final evaluation (1st and 2nd week of contract), to be discussed and agreed with CAFOD and partners.
• Gather data from relevant stakeholders (3rd and 4th week of contract)
• Submission of draft report (6th week of contract)
• Review and revision of report based on feedback (6th and 7th week of contract)
• Submission of final report (8th week of contract)
• Presentation of report to CAFOD and partners– date to be confirmed.

Methodology:

• The evaluation should adopt a participatory mixed-methods approach, beginning with a desk review before integrating quantitative and qualitative methods to ensure that data collected is triangulated and can be communicated, explained and contextualised.
• It is expected that the consultant will combine surveys/questionnaires with structured interviews, FGDs and KIIs. Note that to enable the open and unrestricted sharing of opinions and information, the data can be anonymised where relevant and appropriate.
• Evaluation team members are encouraged to use innovative methods to collect and analyse data. The qualitative component will allow for more in-depth data gathering to gain more insightful findings from relevant target groups regarding their experience of the project and its impact.
• Data is expected to be gathered from key project stakeholders, including:
  • Targeted participants (in vocational training, first aid training, and Local Leaders Committees).
• The midterm evaluation will be supported by two workshops: an initial developmental workshop in which the data collection methods will be discussed with CAFOD staff and representatives from partners to obtain feedback and input; and a feedback and validation workshop after submission of the draft report, to obtain input on findings and recommendations.
• The consultant(s) are expected to propose the most suitable method of sampling/randomisation and the sample size will be determined in collaboration with CAFOD and partners. Information shall be collected from across specified beneficiaries, partners and stakeholders.
• All data collected during the baseline study will be disaggregated by age, gender, disability, and location.

Ethical Considerations

The below ethical considerations will be adhered to during the midterm evaluation:

• The evaluation will be conducted by an independent and impartial external consultant.
• Quantitative data will be obtained from a randomly selected representative sample. 
• Participation in the study will be voluntary, and individuals must be able to curtail their participation in the study at any time. 
• The safety of participants and implementing partner staff will be paramount.
• Anonymity, confidentiality and safeguarding of study data (both during data collection and for data storage) will be guaranteed. 
• There will be no risks and benefits for individual participants.
• The culture, norms and traditions of study populations will be respected and laws of the country upheld.
• Participation in the evaluation will involve no additional security or safety risks for participants, in light of the current context in Afghanistan.
• The content of the evaluation will be treated confidentially and only shared with CAFOD, partners and Misereor.

Required Competencies:

• A minimum master’s degree in social sciences or relevant field;
• Other training/certifications in thematic areas relevant to the project will be an asset (livelihoods, gender, behavioural change communication etc.);
• Other professional training on Research Methodology, Development Evaluation, and Impact Evaluation from recognised institutes/universities would be an asset;
• A proven track record of an ability to pragmatically apply in-depth knowledge and experiences of issues and practices in the fields of humanitarian, livelihoods and gender in Afghanistan;
• Strong computer and analytical skills with ability to write and review technical documents/ reports, conduct interviews as part of background research.

Demonstrable Skills and Experience:

• Record of publication of social research documents, evaluation reports, survey reports, study reports on livelihoods and rights issues is a strong asset;
• Experience of carrying out mixed-methods studies and evaluations and in producing high quality analytical reports (at least 2 recent reports should be submitted with the RFP);
• Strong background of statistical data analysis skills and strong proficiency with data analysis packages (in Stata or SPSS);
• Member of professional societies/forums (e.g. evaluation society) will be an asset;
• At least 6 years’ experience managing evaluations, baselines and/or assessments for community-based programmes, including since August 2021;
• Experience in delivering high quality assessments, research or evaluations for institutionally funded projects such as FCDO/DFID, EU or USAID;
• Experience working with and/or evaluating the work of national NGOs and CSOs in Afghanistan;
• A gender-balanced team (at all levels) is highly desired;
• Ability to adapt plans and approaches, sometimes at short notice;
• Fluency in English essential; ability to conduct interviews in Dari and Pashto essential.

CAFOD is committed to creating a safe environment for all project participants, especially children, young people and vulnerable adults, and to prevent their physical, sexual or emotional abuse. The consultant will be expected to follow these commitments and sign and adhere to all relevant policies and procedures.

Interested candidates are requested to submit the following by 29 June 2025. Please see CAFOD website to email the documents requested below

• Updated CVs (lead consultant and associates if any)
• Technical proposal with proposed methodology and detailed work plan
• 2 examples of similar assessments, evaluations, research, analytical report writing in English
• Financial proposal: Up to a maximum of USD 14,000. This fee should include all consultancy costs, including data collection costs (travel, accommodation, food etc.) as well as all applicable VAT and Tax.

Submissions will be reviewed and scored according to a) the criteria and considerations listed in this Terms of Reference, b) the suitability of the project plan/method statement and c) value for money.

Management and Reporting Arrangements:

The recruitment and initial briefing to the consultant will be managed by CAFOD, in consultation with the project partners.

Both in-country implementing partners will provide logistical and administrative support and guidance, including supply of relevant documentation, and help with the organisation of meetings and interviews (the financial costs of this will be covered by the consultant). Additionally required costs such as refreshments for FGDs will be paid for by partners. The consultant will be responsible for working with partner staff to arrange interviews and field visits ensuring all relevant stakeholders are available at the place and time agreed; the consultant(s) will provide facilitation of workshops, FGDs, meetings and field visits.

Deliverables will be reviewed, appraised and accepted by members of CAFOD’s Afghanistan staff, in consultation with the relevant partner staff members. 

Summary Timeline (subject to change):

19 – 29 June

Circulation of TORs and Invitation to Submit Quotations

29 June

Closing date for applications

2 July – 3 July

Interviews with short-listed consultants

4 July

Final consultant selection and contract signing

5 July – 4 August

Planning, document review and fieldwork

14 August

Submission of draft report to CAFOD

15 - 23 August

Review, feedback and revision of report

31 August

Presentation of report findings and recommendations to CAFOD, partners, and Misereor.

The selection consultant(s) will be expected to fully agree to comply with all relevant CAFOD policies during the contracted period including the Safeguarding Policy and Code of Conduct, and provide references.

People & Culture Administrator
Hybrid / London Office | Full-Time | £23,000 – £27,000 | 35 Hours per Week

Are you a natural organiser with a heart for people and a passion for admin done well? Do you want your work to have purpose and impact?

Join Keychange Charity – where care and compassion are at the heart of everything we do.

Keychange is a Christian charity supporting older people and homeless communities across nine care and housing sites in England. Our People & Culture (HR) team plays a vital role in creating supportive workplaces so that our care teams can deliver exceptional service.

We’re looking for a People & Culture Administrator to join our small but dynamic central office team. You'll be the friendly first point of contact for HR queries, supporting everything from recruitment and onboarding to payroll prep and wellbeing initiatives.

What You’ll Be Doing

• Keeping employee records accurate and up to date (Planday & SharePoint)
• Supporting recruitment admin and coordinating onboarding and exits
• Helping managers across our sites with job adverts and employment letters
• Preparing and checking data for payroll accuracy
• Coordinating initiatives like Wellbeing Mentors
• Assisting with the administration of the organisation wide performance management processes (including appraisals and supervisions)
• Supporting internal communications, events, and policy rollouts

You’ll be working closely with our People & Culture Officer, Payroll Lead, and local community managers – a great role if you’re looking to gain broad HR exposure in a values-led organisation.

What We’re Looking For

Essential

• Solid admin experience – ideally in HR, payroll, or finance
• Excellent attention to detail and organisational skills
• Confident using Microsoft 365 (especially Excel, Outlook, SharePoint and Teams)
• A positive, people-first approach – you're helpful, responsive, and discreet

Desirable

• Experience in a charity or care setting
• Knowledge of Planday or other HRIS systems

Why Work With Us

• Purpose-led organisation – be part of something meaningful
• Hybrid working – with 1–2 days in our friendly London office
• 25 days’ holiday plus bank holidays
• Wellbeing support – including 24/7 GP and counselling access
• Recognition and rewards – including Keychange Awards and referral bonuses
• Career development – specialist training tailored to your role
• Pension scheme and Blue Light Card

Ready to Apply?
We’d love to hear from you! Send your CV and a short covering note telling us why this role excites you.

Trauma Treatment International (TTI) is a registered charity in the UK. Our focus and expertise is in providing evidence-based psychological treatment and support to victims of collective violence around the world. As well as providing treatment for victims directly, we work with organisations and communities to manage, mitigate and prevent trauma. 

This is a highly rewarding role and an exciting opportunity to join and lead our small, yet experienced and impactful team. The role offers the platform to work creatively and flexibly internationally, network with fantastic organisations and help to influence, shape and sustain TTI’s strategy and activities in this pivotal time in the organisation’s development.

Description

 Key Areas of  Responsibility

Clinical strategy and plans for growth

• Have responsibility for the strategic development of TTI’s clinical team, clinical delivery and clinical outcomes, to meet TTI’s ambitious and transformational Strategy 2025-2030.
• Provide clinical leadership to the development of TTI’s strategic vision and annual delivery planning, models of service delivery, standards and clinical governance.
• Support and enable partners, service users and especially those with lived experience to inform TTI’s clinical service design, delivery and evaluation and to engage in communications and research activities in a way that is psychologically safe and follows principles of trauma-informed practice.
• Manage TTI’s clinical capacity and skills, and oversee the growth and development of the team, including recruiting, supervising and managing workload/ assignment of internal staff, associates and external multi-disciplinary team to ensure the organisation’s ability to meet service demand.
• Develop and implement strategies to actively promote diversity in the clinical team and champion culturally sensitive approaches to trauma treatment through research, partnerships and new projects.
• Liaise directly and regularly with TTI’s Trustee with responsibility for clinical oversight, and provide regular reports to the Board of Trustees to support strategic decision-making and risk oversight.
• Oversee the smooth running and effectiveness of specialist clinical advisory groups (clinical advisory groups, research advisory groups and project advisory groups) for TTI that meet the strategic requirements of the organisation and build the evidence base, engage experts and build the reputation and scope of TTI’s work with professionals, networks and sectors in the UK and internationally.
• Take a lead in developing clinical research opportunities, identify opportunities to develop Quality Improvement Projects and disseminate learning internally and externally in collaboration with the communications team.
• Build relationships with Clinical Leads in organisations with shared aims, to build TTI’s relationships and opportunities for partnership and project working.
• Lead the design of internal wellbeing policies and activities and embed trauma-informed knowledge and skills across the organisation, including with clinical and non-clinical staff and trustees.

Delivery of Clinical Services

• Drive TTI’s clinical delivery, in line with TTI’s overarching strategic objectives, including setting long-term and annual objectives and KPIs, within the context of clinical evidence- based best practice, trauma informed principles, participation of those with lived experience and budgetary, donor and risk-management requirements.
• Oversee the development and implementation of TTI’s clinical treatment pathways for survivors of torture, trafficking, slavery and violent conflict or those affected by vicarious trauma or burnout through their work in human rights, including:
  • up to date and evidence based clinical pathways for the main clinical presentations we see at TTI
  • robust assessment, formulation, treatment and ending processes
  •  robust partnership agreements with organisations referring people to TTI for clinical treatment.
• Develop and refine TTI’s clinical services in response to community needs and local/global events, in line with TTI’s strategy, including for working in international communities affected by violent conflict.
• Maintain an appropriate clinical caseload.
• Deliver services to TTI’s organisational clients, (including organisational reviews, trauma training, 1:1 professional consultations, critical incident support), especially to pilot, test and quality control these aspects of TTI’s delivery.
• Support gaps in clinical team capacity as required to ensure smooth running of delivery and excellence of service to our individual and organisational clients.
• Support internal processes led by the fundraising team to design new projects and develop grant applications in order to grow the reach and impact of TTI’s work.
• Support the development of international projects and partnerships and oversee the safe delivery of international work, whether in person or online, in collaboration with the Projects and Partnerships Lead.
• Attend conferences and networks of psychologists in order to learn and embed TTI’s clinical reputation and access to learning and dissemination.

Quality Assurance and Evaluation

• Deliver an evidence-based and continuous evaluation culture and promote internal reflection and learning.
• Maintain and further develop a robust framework for quality assurance and evaluation of TTI’s clinical activities, including engagement of clients, service users and those with lived experience.
• Oversee the consistent use of evidence based clinical measures and ensure robust processes to monitor, evaluate, learn and report on the quality and impact of TTI’s clinical activities and outcomes.
• Support the transition of TTI’s clinical team and associates onto client management software,  with a focus on good data, confidentiality and consistency of adoption.
• Ensure that all systems and processes for storing, managing and reporting on clinical/client data provide robust confidentiality, security and meet TTI’s policies and legal frameworks including Data Protection Act 1998, Caldicott principles.
• Provide regular, timely and accurate data on TTI’s clinical activities and outcomes, to contribute to reports for donors, communications campaigns and annual impact reports and as required throughout the calendar year.
• Provide quarterly performance reports to the CEO and Clinical Trustee on clinical performance, based on clinical data and input from the clinical team and attend Board meetings as requested to report on clinical delivery.
• Oversee TTI’s processes for gathering and responding to feedback from clients and service users, and manage formal and informal complaints relating to the delivery of clinical delivery with the CEO.

Clinical Risk and Safeguarding

• Hold delegated authority from the Board for TTI’s clinical risk management, including engagement in TTI’s Risk-Management Sub-Committee, driving implementation of risk-management and mitigation actions relating to clinical delivery and leading TTI’s monthly internal QSP meetings.
• Feed into internal annual policy review processes, as they relate to clinical delivery, risk management and compliance with clinical duties and trauma-informed practice.
• Be the Safeguarding Lead for TTI, escalating to the Senior Safeguarding Leads as required and ensure processes are in place to meet TTI’s Safeguarding Policy and procedures within the clinical team and associates.

People Management

• Line manage and supervise senior clinical staff and provide support in their duties to manage and supervise their direct reports.
• Notice and respond appropriately to any performance management issues.
• Organise CPD opportunities for internal staff and associates. Oversee the Head of Treatment Services in delivering peer support for internal staff and associates. Update staff of any relevant changes in professional guidance.  
• Support the wellbeing of the clinical team and embed a culture of self-care, trauma-informed practice and delivery excellence.
• Take up monthly external supervision provided by TTI.
• Identify skills gaps and strategies to fill these across the clinical function, within budgetary constraints and maximising access to and sharing of internal knowledge and expertise.
• Maintain up to date knowledge of requirements, guidelines and best practice from clinical governing bodies.

General

• Provide clinical input into communications materials and content in line with TTI’s Communications Strategy as required by the communications and marketing teams.
• Compliance with organisational policies and practices, and attendance at mandatory training.
• Any other appropriate duties as required by the organisation.

Personal Specification

 Essential Criteria

• HCPC registered psychologist who has completed Post Graduate doctoral level training in counselling or clinical psychology.
• Minimum 5 years post registration experience working within mental health services.
• Managerial and leadership experience
• Clinical experience across the life span of individuals
• Up to date knowledge and experience of working with clients with PTSD, complex PTSD, survivors of human rights abuses, such as torture, and/or war related trauma and/or asylum seekers.
• Training in at least two UK NICE guidelines evidence based treatment for PTSD.
• Significant experience of psychological assessment and treatment of clients across a range of settings (could include one or more of NHS, voluntary sector, international humanitarian, community-based, inpatient, field hospital, disaster response etc).
• Experience of developing and delivering training online and in person.
• Knowledge of risk management, safeguarding
• An understanding of the complexities of experience of those surviving torture, trafficking and slavery, persecution and violent conflict
• Understanding of workforce exposure to trauma or traumatic material and experience in staff support
• Evidence of post qualification development
• Training and supervisory experience
• Project management experience
• Ability to manage, motivate, support, develop and lead an online team and promote safe remote working
• A degree of financial awareness with an appreciation of the need to balance the provision of quality care against a budget
• Knowledge of appropriate standards and external regulatory bodies, such as the Care Quality Commission.

Desirable Criteria

• Experience of crisis response work
• Knowledge of languages or cultures of those we seek to support
• Lived experience of the issues reflected in TTI’s mission and aims
• Working knowledge of relevant Mental Health, Asylum, Employment and Health & Safety Legislation (e.g. Human Rights Act 1998, Immigration and Asylum Act 1999, Mental Health Act 1983 and Mental Incapacity Act 2005) 
• Experience of working in the charity sector or international development sector in the UK or internationally
• Experience in facilitating critical incident response sessions and reflective practice

Qualifications

• Doctorate in Clinical Psychology (DClinPsy)
• Doctorate in Counselling Psychology (DPsyc)

WHAT WE CAN OFFER YOU:

• 33 days annual leave, pro rata to reflect contractual hours (including bank holidays and 3 mandatory days over the Christmas period)
• 3% Employer Pension contribution
• Commitment to staff wellbeing as a trauma informed organisation
• Commitment to personal and professional development
• Flexible working to fit your personal circumstances
• Opportunity to lead the organisation’s clinical development and make your mark as the organisation grows

In the spring of 2025, the Vivensa Foundation launched its new strategic framework and identity.  Formerly known as the Dunhill Medical Trust, it was back in the 1980s that our founder's niece recognised that the shifting demographics would drive a need for investment in a high-quality research base to improve our understanding of the mechanisms of ageing and ageing-related disease, together with the delivery of innovation to improve health and social care services for older people. 

Our charitable objects were never more relevant than they are today and the opportunities are immense to support our academic and clinical researcher community to make real systemic change. 

Today, we are the stewards of an endowment valued at around £170M, and have committed to distributing at least £30M over the next five years in in grant funding.  We have also ring-fenced a part of our endowment for social investment. You can read more about our Strategic Framework here.

We now have a full time, permanent vacancy for an aspiring grants management professional to help us to deliver our strategic plan. As a member of the Grants Team and reporting to the Director of Research, you will be a primary point of contact for organisations applying for funding for academic or clinical research, as well as working with the team to develop, implement and evaluate our funding streams.  As such, you will make key contributions to the development and delivery of our core services, reinforcing our reputation for high quality and support for the research community.  If you’d like to explore using your grants management experience or research training in a subject area relevant to the work of the Foundation in a slightly different context, identify with our values and have the great attention to detail, flexible “can do” attitude and restless curiosity essential to the success of a small, expert team, go to our website to download the full job description and person specification and find out how to apply.