Knowledge management officer jobs

Do you have a keen eye for detail and enjoy providing thoughtful support through meaningful communication?

We're looking for a Legacy Marketing Assistant to join our Legacy team. This varied role offers the chance to build a career in legacy or in-memory fundraising, supporter care, or administration.

As Legacy Marketing Assistant, you'll support multi-channel campaigns and events, while providing thoughtful and timely stewardship to some of our committed supporters. To thrive in this role, you'll be organised, empathetic, and confident working with sensitive information and correspondence.

Key Responsibilities:

• Deliver excellent supporter care by monitoring inboxes and responding to enquiries promptly and sensitively
• Accurately set up new records and log all inbound and outbound correspondence
• Prepare and send welcome packs to Tribute Fund supporters, respecting communication preferences
• Write and send personalised thank you letters to supporters, solicitors and executors to acknowledge donations received from a range of sources including legacies and in-memory donations
• Provide tailored stewardship through sympathy cards, special acknowledgements, and monthly e-newsletters
• Support the team with the planning and delivery of legacy events, including managing responses and on-the-day coordination
• Help manage replies to legacy marketing activity such as Free Wills services and direct marketing campaigns
• Build effective working relationships with internal colleagues and external partners

About You:

• Excellent attention to detail with experience in accurate data capture
• Experience using databases, Microsoft Word, Excel, and Outlook
• Clear and sensitive communicator, both in writing and in person
• Skilled and confident at handling high volumes of personalised correspondence
• Strong relationship-building skills across internal teams and external contacts
• Able to manage a varied workload and prioritise effectively to support others

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

The full job description is available in the candidate pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office 1 day per week. We are open to part-time applications or job shares - please indicate your preferred working arrangement in your application.

How to apply:

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Excellent attention to detail and experience of data capture with high levels of accuracy
• Experience of database management and use of Word, Excel and Outlook
• Excellent written and oral communications skills; great listening skills and ability to handle sensitive conversations

Important Information:

• We may close applications early if we receive a high volume, so early submissions are encouraged.
• If you require sponsorship for this role, please clearly indicate this in your application.
• Depending on the role, a DBS check may be required.
• If you need reasonable adjustments during the application or interview process, please contact us for support.
• We are happy to consider alternative application formats for those who find the online form challenging.

If you're looking for an opportunity to grow your career as a Legacy Marketing Assistant, we'd love to hear from you.

The Senior Children’s and Families Pastor is a key role within the staff team at St Stephen’s.

We are looking for someone with a passion to see children (0-11s) and their families grow as whole life disciples of Jesus, with direct experience working with children, and proven strategic leadership skills, to lead this ministry into continued growth at this exciting time for St Stephen’s.

Currently there are 4 main strands to children’s ministry at St Stephen’s:

1. Church based kid’s ministry and discipleship

2. Community pre-school and families

3. School’s ministry (St Stephen’s primary and 2 other local primary schools); and

4. Parenting (building community and pastoral support).

We expect the director of children’s ministry to oversee all these strands but directly lead the church-based ministry and at least one other area.

The successful candidate will take responsibility and strategic oversight for all 0-11 ministry, leading the kids and families team (presently consisting of a part time community families pastor, and the Associate kids pastor, to be appointed.) and the recruitment and training of a large volunteer team.

This is an opportunity to join Refuge as a Young People’s Advocate. Suitable candidates must be experienced in advocating in a multi-agency setting to secure positive life outcomes for your clients and to making the service a success.  A Safe Lives qualification is desirable.

You will be self-sufficient, assertive and possess excellent communication and interpersonal skills combined with empathy and sensitivity to build and develop supportive relationships with young people. You will maintain professional boundaries and adhere fully to Refuge’s safeguarding policies and procedures.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 2 July 2025

Interview Date: 10 and 11 July 2025

Luminary Ltd provides training, employment and community to some of the most disadvantaged women in London. We use baking as a tool to guide women towards employability and independence. We work alongside women who have experienced gender-based violence and live with ‘multiple disadvantage’. Our primary focus is helping these women achieve employment and reach independence - breaking the cycle of poverty, violence and disadvantage.

How we achieve our Mission

Over our two-year programme, women learn to bake, gain a catering qualification and develop transferable skills such as budgeting, interview techniques and resilience.  Women gain valuable work experience through our sister organisation, Luminary Bakery, as well as being paired with a volunteer mentor who helps her develop her career next steps.

Who we are

Luminary consists of two entities working towards a shared purpose.

Luminary Ltd is a registered charity that provides training and support programmes for women who have experienced violence and disadvantage. Luminary Limited runs the Employability Support Programme, offering training, mentoring, and trauma-informed guidance to women on their journey to independence.

Luminary Bakery Ltd contributes to Luminary’s social impact by offering work experience placements, apprenticeships, and job opportunities for graduates of the charity’s training programmes. Luminary Bakery produces beautiful, artisanal baked goods and is working toward generating sustainable income to fund the charity.

The role you are applying for is with Luminary Ltd (LL), the charity arm of Luminary. While our charity and business work closely together, LL is the employing entity for this position.

The role
Luminary is entering an exciting phase in its development, transitioning from a small, founder-led start-up into a medium-sized charity. Over the past two years, we’ve experienced growth in our income, primarily through trusts and foundations. Building on this momentum, and with generous support from Comic Relief, we are now recruiting our first in-house fundraiser.

Location: Hybrid (3 days based on Luminary site and 2 days from home)

Salary: £45,000 per annum

Contract: Permanent, full time (40 hours per week) 

Reports to: Luminary Limited CEO

Holidays: 28 days annual leave plus bank holidays (plus 4 reflection days) 

How to apply: Please include your CV and cover letter outlining your qualifications, experience and interest in the position. Applications without a cover letter may not be considered.

Closing application date: 14 June 2025

Interview dates: 19 & 20 June 2025

Key Responsibilities: 

• Develop and implement a fundraising strategy to define and meet annual income targets from various income streams, identifying opportunities for income growth. 
•  Research, identify and apply for grants and funding opportunities from trusts and foundations, and corporates. 
• Research, cultivate and manage relationships with prospective funders and individual donors. 
• Develop compelling funding proposals and pitches.
• Support the development and delivery of a communications strategy to support fundraising.
• Organise and support fundraising campaigns, events and initiatives to engage donors and stakeholders. 
• Monitor and report on fundraising performance, agreeing realistic targets and taking steps to maximise Luminary’s funding opportunities in order to fulfil financial targets.
• Take an active role in the Senior Leadership Team to ensure efficient management of the charity and attend quarterly Trustee Board meetings.
• Stay up-to-date with trends and best practices in fundraising, ensuring compliance with relevant regulations and standards.

Essential:

Due to the role responsibilities, it is a Genuine Occupational Requirement that the post holder is female, permitted under Schedule 9, part 1 of the Equality Act 2010

Five years + experience in fundraising contributing to strategy as well as delivery.

Demonstrated  success in fundraising  with a proven track record of securing significant income from trusts and foundations, and/or major donors and corporate partners.
Skilled in relationship-based fundraising with experience of donor cultivation and stewardship to secure long-term partnerships.
Exceptional written and verbal communication skills with the ability to develop compelling funding proposals, persuasive pitches and impactful reports.
Experience in financial planning including creating and managing budgets, and financial analysis skills to track and report income performance.
Strategic and innovative thinker able to identify, assess and pursue new funding opportunities aligned with charity goals.
Highly organised, self-motivated and proactive with the ability to manage multiple priorities and work independently.
A genuine passion for Luminary’s mission, with a strong commitment to empowering women and creating social change.

Desirable:
-Experience in individual giving.
-Knowledge of social media strategy and experience running successful social media fundraising campaigns.
-Familiar with CRM systems.
-Experience of working with a communications team or agency.

Perks: 

20% employee discount available online

Free barista coffee when on-site at Stoke Newington cafe

50% off Luminary food and drink when on-site at Stoke Newington cafe

About the role

This is an exciting opportunity to shape the future of fundraising at Springboard, a national charity that helps people overcome barriers and build thriving careers in hospitality and tourism.

As our new Head of Fundraising, you will lead the development and delivery of an ambitious, sustainable fundraising strategy to support Springboard’s long-term goals. With a focus on relationship-led income generation, you will play a key role in diversifying income streams, securing high-value partnerships and driving innovation across our fundraising portfolio.

You’ll cultivate and manage meaningful relationships with a wide range of funders and supporters, including trusts, foundations, corporate partners, major donors and philanthropic individuals. You’ll also be a confident spokesperson and ambassador for Springboard, actively engaging new funders, attending sector events and positioning the charity as a leading voice in hospitality employment, skills and social mobility.

This role offers significant scope to innovate, developing new income streams such as digital campaigns, legacy giving and donor engagement programmes. You’ll work closely with the CEO and senior leadership team and lead a dedicated fundraising team, fostering a high-performance, collaborative culture.

Key responsibilities

• Develop and deliver an ambitious, long-term fundraising strategy to sustain and grow Springboard’s income across multiple streams.
• Lead and inspire the fundraising team, embedding a high-performance culture and supporting professional development.
• Secure and manage significant income from trusts, foundations, and public funders through proactive relationship-building and high-quality applications.
• Build and nurture long-term, high-value relationships with major donors, corporate partners, and philanthropic supporters.
• Act as a senior ambassador for Springboard, representing the charity at events, networking proactively and raising our profile within the sector.
• Identify and implement new fundraising approaches, including digital campaigns, legacy giving and donor engagement programmes.
• Oversee compliance and reporting, ensuring that all fundraising activity adheres to best practice, ethical standards and regulatory requirements.
• Work cross-functionally with internal teams to align fundraising opportunities with programme delivery, organisational priorities, and impact goals.
• Use data and insight to monitor performance, evaluate impact and continuously improve fundraising effectiveness.

This job is for you if you are:

- A strategic thinker with a proven track record of leading successful, multi-income stream fundraising programmes.

- A skilled relationship-builder who thrives on cultivating long-term, high-value partnerships with funders, donors and corporate supporters.

- An influential communicator, confident presenting to senior stakeholders, representing your organisation externally and advocating for a powerful mission.

- An experienced fundraiser, adept at securing significant grants and major gifts and managing a complex portfolio of income sources.

- A collaborative leader who inspires high-performing teams and works cross-functionally to deliver shared organisational goals.

- Insightful and data-informed, using evidence to drive decisions and improve performance.

- Motivated by making a difference, with a passion for social mobility, skills development and transforming lives through employment.

Benefits:

• Hybrid working opportunity
• 25 days annual leave + Bank Holidays + Extra gifted days at Christmas
• Extensive private health care
• Employee assistance programme
• Employee benefits scheme
• Access to learning & development platform Mapal One
• Supportive work environment

About us

At Springboard, we

- Futureproof the talent pipeline for hospitality and tourism.

- Nurture people into careers in hospitality, leisure and tourism by equipping them with the inspiration, knowledge, skills, advice and guidance they need.

- Help transform the lives of people and break down barriers to work, so they get sustained employment, whatever their age or background.

- Provide specialist careers information, advice and guidance to inform and guide young people, adults and key influencers about the industry and facilitate quality work experience opportunities.

- Promote hospitality and tourism as a great place to work, providing worthwhile and inspirational careers.

All applicants will receive consideration for employment without regard to age, ethnicity, gender identity or expression, marital status, medical condition, national origin, physical or mental disability, race, religion, sex (including pregnancy), sexual orientation.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruitment process, please let us know.

* Springboard is an equal opportunities organisation, and we are serious about our compliance with legislation and GDPR.

* Please note: By submitting your details in relation to this role you are giving us permission to retain your details on our database of job seeking professionals for future reference.

We are recruiting a Digital Fundraising Assistant to assist in the delivery of our growing virtual events programme. 

This is an exciting new role which involves supporting delivery of a wide range of virtual events at Sands, in order to grow our fundraising income.  The role includes increasing Sands’ online presence across a range of channels through excellent stewardship of large audiences who are both warm and new supporters. 

You will ensure delivery of a world class supporter experience using an omnichannel approach, helping our supporters reach and exceed their fundraising targets.

Working with the Digital Fundraising Manager, you will monitor the everchanging virtual challenge environment and consider how best to adapt our activities in order to achieve financial targets and remain innovative and a leader within the sector.

You will have strong communication skills and enjoy building relationships, especially within online communities. Additionally, you will have an understanding of a wide range of social media channels and an interest in creating refreshing, inspiring content.

A highly organised and efficient approach is essential in order to respond to large quantities of enquiries across multiple channels. Excellent written communication skills are therefore essential.

Relevant experience in creating engaging video, image and written content for different social channels is also an essential requirement.

This post is home-based. There may be the need to support Sands events at weekends and/or evenings and working hours can be adjusted accordingly.

ABOUT INQUEST

Founded in 1981, INQUEST is the only charity providing expertise on state related deaths and their investigation to bereaved people, lawyers, advice and support agencies, the media and parliamentarians

Our specialist casework includes deaths in police and prison custody, immigration detention, mental health settings and deaths involving multi-agency failings or where wider issues of state and corporate accountability are in question, such as with Hillsborough and Grenfell.

INQUEST has a collaborative and integrated model of working, with opportunities for staff to engage in a range of work. We are a small organisation with a fast paced and engaging working environment. You can find more information on our website, particularly on our About Us, Campaigns, and Media Release webpages.

ABOUT THE ROLE

The Casework Team provide specialist casework advice and support to bereaved families and individuals following a contentious death in custody and detention settings or through multi agency failings, requiring an inquest. You will be working alongside an experienced Casework Team, led by two Senior Caseworkers. You will have close contact with the Family Engagement Coordinator and with the Policy and Communications team.

The purpose of the role is to provide specialist advice to bereaved families facing an investigation and inquest process into a state related death; advising on the process immediately following a death, secure legal representation for families through the INQUEST Lawyers Group; liaise with external organisations, including lawyers, coroners and public bodies such as the Prisons and Probation Ombudsman and the Independent Office for Police Conduct, work alongside the Communications Team on media engagement; and identify key cases and issues arising as part of INQUEST’s policy and campaigns work.

The successful candidate will have experience of casework and advice provision, preferably in inquest law and related investigations. They will be expected to identify themes and trends arising from cases and contribute to the organisations strategic work. In addition, they will be required to organise stakeholder meetings and represent INQUEST at external meetings.

They will possess outstanding communication and organisation skills, will enjoy working in a very fast paced environment, and will adhere to INQUEST’s values and commitment to social justice, as well as our commitment to tackling racism and discrimination.

INQUEST works with families from all sections of the community, including many families from Black, racialised and other underrepresented communities. We believe our staff team should reflect the makeup of the families we work with, and therefore actively encourage applications from people from these communities

Hours: Full-time - Permanent
Reports To: Recovery Programme Manager
Place of Work: London - Streatham, Clapham, Croydon
Salary: £31,990
 
Transform lives with The Nehemiah Project! We are seeking a dynamic and compassionate person to join our team as a Recovery Practitioner. For this recruitment cycle, we particularly welcome applications from men, as they are currently underrepresented in our team, and this role involves close work with a male-only client group. We also actively encourage applications from people of all backgrounds, including those with lived experience of recovery. 
 
This is a full-time permanent position, working Monday to Friday with additional monthly on-call duties. In return, you will receive a salary of £31,990 per annum, be enrolled into our staff health and wellbeing package, and become part of our Nehemiah culture that is supportive, honest and incredibly rewarding.
 
What we are looking for

• Someone who is skilled in delivering a person-centred and trauma-informed approach to their work
• Experience working with people in recovery from addiction, including voluntary or lived experience. We are open to a range of experiences that demonstrate understanding and empathy in this area.
• NVQ Level 3 in Health & Social or equivalent experience in a support setting. We value transferable skills, even if gained outside of formal qualifications
• Excellent communication skills and an understanding of Customer Relationship Management systems (such as Salesforce) to ensure accurate record-keeping

 
Please look at our Job Description and Person Specification for more details.
 
Perhaps most importantly...it is our expectation that anyone who is a part of Nehemiah aligns with and can demonstrate use of Our Values:
 
Belief: We believe in everyone’s potential for positive change
Respect: We value each other’s choices and differences
Kindness: We show empathy through our actions
Honesty: We build trust through integrity
Empowerment: We help each other find our own purpose
 
What you can expect from us

• A 35 hour working week Mon-Fri, with an additional monthly paid on-call requirement
• 25 days annual leave, plus Bank Holidays
• A contributory pension scheme: Nehemiah will contribute the equivalent of 3% of your annual salary
• Staff Health Plan that includes insurance and wellbeing packages

 
Why Nehemiah?

• Make a direct impact on the lives of those in need and bring positive change to the local community
• Work with a passionate and talented team committed to our mission
• Benefit from opportunities for skill development, leadership growth, and career advancement 
• Experience a culture that values innovation and always looks to refine our best practice
• We are committed to building a diverse and inclusive workforce. If you require adjustments at any stage of the recruitment process, please let us know.

 
Application Process:

• 30 minute video call with a member of our recruiting team
• A two-part interview
• In-person interview with relevant members of the management team (45mins-1hr)
• Facilitate a group session with a selection of residents on a set topic that we provide two days before (40-45mins)

 
AI in Applications
 
We are fully aware that some candidates may use AI to help structure their answers. However, we strongly encourage you to ensure that your application reflects your own voice and experiences. It's usually easy to spot when response are fully AI-generated without personal input. We are much more interested in who you are and how you connect with our values and mission than a perfectly worded answer.
 
To be considered please submit a CV and Supporting Statement/Expression of Interest
 
We understand that not everyone expresses themselves best on paper. If you would prefer to submit your expression of interest in another format (eg short audio or video file), we welcome this.
 
Interviews to be held on a rolling basis
 
Any offer for this post is conditional on references and passing an Enhanced DBS check
 
REF-222007

Job Title: Outreach Worker

Location: Derby
Salary: £25,857.12 per annum
Contract type: Full Time, Permanent 

Hours: 37.5 hours per week

This is an opportunity to join Refuge as Worker to provide high quality support and safety planning to women and children in crisis. This includes enabling women to access housing, welfare, benefits, and legal advice.  A key requirement is to provide personal welfare support and to ensure that women are provided with a safe, supportive, and welcoming environment in accordance with Refuge’s philosophical principles.

Closing Date: 09:00am 30 June 2025

Interview Date: 9 July 2025

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

About Women in Prison

Women in Prison is a national, women-led, feminist organisation. We deliver front line support to women harmed by the criminal justice system, through our work in prisons, in the community and ‘through the prison gate’ as they resettle back into their communities. We also campaign for systems change that addresses the root causes of offending, reduces the harmful impact of prison, and creates workable, community-based alternatives to imprisonment.

Job Description:

Job Purpose:
Women in Prison’s Advocates deliver high-quality, trauma-informed, independent advocacy for women in communities and in prisons, which focuses on early intervention, and holistic provision as part of a ‘whole system’ multi-agency response that looks to address the root causes of women’s offending. 

The primary purpose of this role is to provide in-depth, ongoing support to a caseload of women who have been referred for support by prison staff, predominately the Mental Health In-Reach Teams and Primary Care Teams.

Key Responsibility Areas:
1. Provide high-quality, trauma-responsive advocacy and support to women in contact with the criminal justice system.
2. Maintain case management systems to ensure accurate and timely data recording.
3. Develop effective relationships with key stakeholders such as statutory and voluntary sector agencies.

Join Us in Making a Difference at Marie Curie
Marie Curie is the UK's leading end-of-life charity, dedicated to ensuring that everyone facing the end of life has access to the care, support, and dignity they deserve. We are the largest non-NHS provider of end-of-life care in the UK and the only organisation to operate across all four nations. Through our network of community nursing, hospice care, and comprehensive information and support, we are here for people and families when they need us most.

Your Role in Our Vision
Marie Curie is looking for a passionate and driven Legacy Lead to inspire more supporters to leave a lasting gift in their Will. Working collaboratively with Local Legacy, Community Fundraising, Legacy Marketing, and other internal teams, you will play a key role in increasing legacy income and raising awareness of the impact of gifts in Wills.

A day in the life
- Developing and implementing a local strategy to raise awareness, steward relationships, and convert interest into legacy pledges.
- Hosting and managing engaging legacy events to inspire potential pledgers and steward existing supporters.
- Promoting free Will-writing schemes and following up with enquirers and intenders to nurture them along their legacy journey.
- Acting as the regional go-to expert for all legacy matters, providing training and guidance to colleagues and volunteers.
- Building strong relationships with supporters, Will-writing partners, solicitors, and community stakeholders to champion legacy giving.
- Contributing to the wider national Legacy & In Memory strategy and supporting cross-team projects and initiatives.
- Actively committed to Marie Curie's values, role models behaviours with authenticity and purpose.

What you'll need
- Experience in fundraising, sales, or relationship management (legacy or planned giving experience is a bonus).
- Strong communication and relationship-building skills.
- Confident public speaking and event hosting abilities.
- Self-motivated, organised, and able to work independently and collaboratively.
- Passion for the impact of legacy giving on vital care services.

Application Process
As part of your online application, you will be asked for a CV and covering letter. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role. Please cite your preferred location.

Close date for applications: The closing date for this role is Sunday 22nd June, 2025. We encourage you to apply promptly, as interviews will be conducted on an ongoing basis until the closing date.
Salary: £35,530 + LW up to £3,500 (where applicable)
Contract: Full time, permanent role
Based: Homebased/Hybrid role with occasional travel to regional offices including Embassy Gardens London ( Wider travel is expected as part of the job across their region and UK for other meetings)

Benefits you'll LOVE:
- Flexible working. We're happy to discuss flexible working at the interview stage.
- 25 days annual leave (exclusive of Bank Holidays)
- Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
- Loan schemes for bikes; computers and season tickets
- Continuous professional development opportunities.
- Industry-leading training programmes
- Wellbeing and Employee Assistance Programmes
- Enhanced bereavement, family friendly and sickness benefits
- Access to Blue Light Card membership
- Subsidised Eye Care

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

We're happy to accommodate any requests for reasonable adjustments. Please email any requests to [email protected]

You will act as the first point of contact for members of the public, taking and triaging enquiries, preparing responses, and referring more complex cases to our network of trained planning volunteers. Your work will directly help people understand and navigate the planning system in Wales.

This is a part-time, home-based role that offers flexibility and purpose. Full training and response templates will be provided.

· Respond to phone and email enquiries to the Planning Aid Wales Helpline.

· Record enquiry details, assess eligibility and decide on next steps.

· Draft email responses to basic enquiries (with training and templates provided).

· Refer eligible cases to volunteers and monitor their progress.

· Close case files and prepare quarterly Helpline activity reports.

 The ability to speak and write in Welsh is highly desirable.

CVs will not be accepted.

Opportunity!

SteelWatch offers a unique opportunity for an expert in steel decarbonisation with a passion for driving climate action. If you can communicate your technical analysis  to challenge legacy steelmakers with clarity and conviction, this role is for you.

In this new role as SteelWatch Industry Decarbonisation Lead, you will have the opportunity to deepen and articulate the arguments of SteelWatch, providing vigilant scrutiny and an international voice for steel decarbonisation.

The ideal candidate will be an excellent communicator and natural collaborator who combines technical understanding of steel decarbonisation internationally with an ability to spot trends and their significance in data and detail. The role could be an ideal next step for professionals coming from consultancy, decarbonisation initiatives, companies in the iron and steel value chain, trade associations, international agencies, and civil society. 

Summary of the role

The Industry Decarbonisation Lead will shape SteelWatch’s position on steel decarbonisation to inform our change-making strategies, provide overall management and cohesion across our work on data analysis and industry insight, and act as a spokesperson in conversation with industry stakeholders.

The organisation

SteelWatch is an international climate campaign organisation, driving corporate accountability and action in the steel sector. Our vision is a steel sector that underpins a thriving zero emissions economy. We are a change-making organisation, with the task of driving change in an entrenched, powerful, technologically-confident sector that faces little climate pressure. SteelWatch is a non-profit registered in the Netherlands in 2023. Having grown to a team of 20, we are still a young organisation, learning-by-doing, working with fluid teams not rigid structures, ensuring we evolve, test, and learn. We seek team members who will enjoy breaking new ground with us.

We run corporate campaigns and challenge the global steel industry to replace complacency with urgent action in line with the 1.5C limit. SteelWatch has established a strong visible presence among civil society and steel industry stakeholders. We are increasingly recognised as an authoritative and challenging voice on steel decarbonisation, invited to engage in industry events and debates internationally.

Accurate and credible data, robust analysis and our global, long-term, climate-first lens on sector decarbonisation, are key strengths that underpin our campaigns and dialogue. We complement the work of other civil society change-makers bringing a vigilant voice and corporate scrutiny. We currently focus on OECD countries, and specifically across Europe and Japan, with team members in Europe/Africa and Asia-Pacific timezones.

Role and Responsibilities

The Industry Decarbonisation Lead is a new role, which will work in close collaboration with colleagues across the organisation and is fundamental to the long-term strategy of SteelWatch to transform the iron and steel industry. The core purpose of the role is to cultivate our collective ability to harness credible evidence for our campaigns, and to engage effectively with industry with an ambitious well-informed vision for decarbonisation.

For the initial year(s),  there are three main areas of responsibility.

1. The Lead will be responsible for navigating and shaping SteelWatch’s positions and point of view on relevant issues regarding steel decarbonisation with a goal of driving long term transition to near-zero emissions steelmaking.
2. The Lead will be responsible for managing and shaping our range of work on data, evidence, insights and analysis -with the team members involved -  to ensure the quality and relevance of our evidence base and our industry intelligence.
3. The Lead will be one of the key spokespeople for the organisation, particularly in industry dialogue and events. The role will report to the Executive Director and is likely to line-manage 1-3 people.

Success for this role will depend on close collaboration with others in SteelWatch including the:

• Steel Analyst, and other team members and consultants working on data and analysis;
• Campaigns Teams, ensuring campaigns are well evidenced, informed and targeted on the critical issues.
• Communications Team, ensuring everything that we externally communicate is consistent and credible, as accuracy is key in our role to speak truth to power.
• Executive Director, sharing the work of representation of SteelWatch externally and updating our arguments as the steel industry evolves.

Responsibilities

1. Shape, evolve and articulate SteelWatch’s positions and point of view on steel decarbonisation:

SteelWatch already has a strong point of view (POV) on many of the core elements of the iron and steel transition. However, the POV needs to be continually reviewed in the light of new developments, on occasion adapted, and extended to new emerging issues. Sharpening the POV is a collaborative process -  the Industry Decarbonisation Lead will be responsible for steering and landing this process. The Lead will:

• Ensure the POV is constantly evolved,improved and adapted through collaboration, guiding the process and landing the outcome;
• Ensure the POV is clearly articulated and socialised internally and externally with allies.

2. Manage and shape our range of work on data, industry trends, and analysis.

SteelWatch currently has in-depth data and news tracking on two companies, the targets of our corporate campaigns. We track iron and steel industry news and analyse industry announcements. We are developing our capacity to react to steel news globally, track blast furnaces investments and other announcements, and rate and rank companies.  The Industry Decarbonisation Lead will, in collaboration with the Steel Analyst:

• Shape and prioritise our work on gathering data,  tracking industry news, and analysing industry strategies,  to support and inform the priorities of the organisation, and ensure we make best use of the information in our campaigns.
• Build capacity within SteelWatch to do this consistently across our growing portfolio of work.
• Ensure the quality and relevance of our evidence base, and the processes we have for updating and using it.
• Continue to build our capacity to assess industry announcements and to use that analysis effectively for pressure.
• Scope, support, and lead projects that are data analysis projects, and hold responsibility for the data analysis component of other projects/campaigns. These are likely to include, corporate scorecard, blast furnace trackers, and data visualisation.

3. Ensure relevance, consistency and accuracy in our external communications.

Our external communications are based on credible evidence and SteelWatch’s POV  combined with core narrative (responsibility of the Comms team), and campaign arguments and tactics (responsibility of the Campaigns Team).  Working closely with the Steel Analyst who currently is the ‘source of truth’ and fact-checker, the Industry Decarbonisation Lead will:

• Ensure all external outputs are factually correct, credible and in line with our point of view.
• Develop processes and materials that increase technical understanding and consistency across team members and amongst those we communicate most closely with (eg allies, core media).
• Ensure robust processes are in place for fact-checking.
• Lead the development of our series of SteelWatch Explainers to present key concepts in accessible form among allies and industry.
• Support the Communications and Campaign teams to assess what reactive news to prioritise, and to respond quickly and accurately.
• Strengthen our ability to brief and correct journalists, dealing with their misunderstandings around iron and steel.

4. Act as spokesperson for SteelWatch in industry dialogue.

SteelWatch is vigilant and challenging to the steel industry. Our tone of voice varies from the creative campaigns, to the engaged dialogue. The Industry Decarbonisation Lead is expected to communicate externally and directly in dialogue, in writing and especially with the industry stakeholders at conferences, in private meetings or via social media.  The lead is not the only voice of the organisation, but should be a focal point in building consistency. They will:

• Attend industry events and discussions, representing SW point of view and strengthening our industry connections;
• Speak at industry events, speak to the media where appropriate.
• Produce high quality written materials, support those written by colleagues, and support high quality data visualisation that communicates our messages.
• Engage actively on LinkedIn (and/or other social media) to respond to industry commentary and engage as SteelWatch.

5. Build relations with industry

SteelWatch is building relations with industry actors, both to share our views and ensure we are up to date on latest trends. The Lead will:

• Through industry events, networks and dialogue, strengthening our industry connections;
• Build relations with industry to acquire up to date information, and increase our ability to sense-check news and respond to trends.
• Keep abreast of industry conversations in order to identify the most relevant shifts, key topics or opportunities for SteelWatch to create pressure for change.
• Support others in SteelWatch to engage with industry, particularly in other regions and languages than your own.

6. Provide line management and task management to team members engaged in data and analysis.

SteelWatch currently has a mixture of long-term and short-term or part-time staff and consultants working on data, tracking and analysis.  They are managed by different team members.  The Industry Decarbonisation Lead will:

• Set objectives and define tasks for the data team, in line with overall SteelWatch strategy and plans, as they evolve. Provide line management for core data team members.
• Manage consultants focused on data or analysis, adapting TORs and finding new consultants as needed;
• Ensure synergy across the various team members  and their work.

Essential skills and experience

• Ten or more years of experience in industry, energy, and/or decarbonisation, of which at least 2 years focused on the steel industry.
• In-depth knowledge of steel decarbonisation pathways, current trends, the challenges and opportunities.
• Proven ability to manage and interpret data, and to use data for powerful arguments.
• Excellent writing and communication skills in English, a talent for conveying complex ideas in understandable ways.
• Proven capacity to build collaboration with non-technical colleagues and enhance organisational capacity to use data and evidence. 

Desired skills and experience

• Experience working across a range of topics, projects and tasks, juggling short-term deadlines and long-term priorities.
• We are particularly interested in candidates that bring deep expertise in the energy transition, and/or in financial analysis of companies' approach to decarbonisation, as these would complement existing skills.
• Knowledge of steel decarbonisation across different geographies, particularly including countries of Asia.
• Experience in climate and/or campaigning organisations (professional or voluntary)

Essential competencies and aptitude

• An eye for detail and ability to ensure 100% accuracy;
• A strategic mind, an instinct to see the big picture, long-term trend, and ability to spot opportunities for engagement or leverage;
• Willingness and ability to toggle between the detail and the strategic;
• Ability to work at pace, with the rhythm of a campaign organisation.
• Excellent people skills and proven track record as a team player, able to work well with colleagues across cultures and geographies;
• Flexibility to work early or late hours on some days each week to overlap with other time zones and to travel 3-6 times per year.
• An affinity with the messaging and campaign approach of SteelWatch. You do not have to have campaign experience or act as a campaigner, but you must agree with the level of transformation that we believe is required, and be excited to contribute your skills to an organisation that critiques the limited ambition of current industry players.

Language requirements

• Ability to work in English at a professional level is a requirement. Additional skills in European or Asian languages are useful, particularly Mandarin, Portuguese or German.

 ADDITIONAL INFORMATION

Country location

This role is open to candidates working in timezones UTC -1 to UTC +4 and in countries in which it is possible to have a 2-year fixed term employment contract with an Employer of Record. Within Europe, we welcome applications from candidates based in the Netherlands, UK and Germany, and in addition we welcome applications from candidates in Africa or the Middle East.

Location and remote working and travel

• Location: work location is remote from your home base. Staff members work remotely and online on a daily basis.
• Travel is an essential part of the role.  If you are constrained in your ability or permissions to travel, please discuss this before investing in an application.
• Travel to an annual full team retreat is essential - this happens once a year and may be in Asia, Europe or other. Additional travel for events and face to face time is expected. This may be in Europe, Asia, or elsewhere and likely to be 2-5 times a year.
• While we offer flexibility for you to work away from home base, this will need to be coordinated with travel of other colleagues, may depend on timezone changes and/or be limited by legal contracting constraints.

Working conditions and benefits

• Working hours are flexible. Whichever time zone you are in, you will need to have flexibility to work early or late across different time zones straddling Asia/Pacific/ Europe&Africa /UK. You also have the opportunity to build in some flexibility around your own non-work commitments.
• This role is full time, 5 days/week.  We may also consider 4 days a week (Monday to Thursday) but would require flexibility around this. If you prefer part time please indicate this at time of application.
• The initial contract period will be up to 24 months with a possibility to renew, depending on country regulations. The type of contract will depend on the location.
• You must have a valid work permit in the country where you plan to be employed. SteelWatch is not in a position to support a visa process.
• Remuneration is according to SteelWatch norms,  level of experience and location of employment. For a technical expert in this Lead role, a Netherlands-based salary is in the range of  €72,000 - 92,000.  Salaries are adjusted by location. 
• Our leave policy, unless varied by national regulation, provides 34 days in total combining public holidays and paid leave in all countries, plus birthday leave and inspiration time.

Ethics:  we are a values-based organisation. Every staff member and consultant is asked to sign our Ethics statement and help us as an organisation live up to our values.

Equal opportunities:  we strive to be an equal opportunities employer. We actively welcome applications from candidates from historically underrepresented groups in the climate change movement.  If you require any adaptation or assistance during the application process, please be sure to let us know so that we can adjust.

ABOUT THE ROLE

The Fundraising and Communications Executive is a new role and will play a pivotal part in advancing our communications and fundraising strategies. As OTR continues to grow, this position will be instrumental in expanding our online presence and ensuring we connect with a broad audience, including young people, families, professionals, and supporters of our mission. It’s an ideal opportunity for someone who is both creative and analytical, skilled in producing compelling content and using data to amplify digital impact. This role would suit someone who can take initiative, think proactively, and confidently manage projects independently – qualities that are especially important in our small, dedicated team.

You’ll work on a wide range of projects, creating engaging content that aligns with OTR’s brand and values across our website, social media, and email campaigns. This includes developing multimedia content (including graphics, videos and blogs) to promote our work and highlight our impact in the local community.

From a fundraising perspective, you will help drive our fundraising activities and ensure efficient administration using the newly acquired ‘Donorfy’ database. This includes leading on the stewardship of donors and community fundraisers, managing our fundraising CRM database, and working on small and medium-sized trust and grant applications. You’ll also support digital campaigns and new initiatives, to encourage sustained support for our work. You’ll directly help to secure the financial support needed to expand OTR’s services and reach more beneficiaries. In addition, you’ll analyse the performance of our digital channels – interpreting website analytics, social media metrics, and email campaign results – to provide recommendations that enhance our communications strategies and ensure ongoing impact.

This role offers the opportunity to make a meaningful impact within a supportive and passionate team. If you’re a skilled communicator driven by purpose, enjoy creating compelling digital content, building strong relationships with donors, and using data to inform creative strategies, this could be the role for you.

JOB DESCRIPTION

Job Title: Fundraising and Communications Executive

Location: Hybrid or office-based – OTR has two offices, both based in Leigh Park. PO9 3SU and PO9 5BG.

Reports to: Head of Fundraising

Contract type: Permanent

Hours: Part-time (up to 22.5 hours a week, with hours and working pattern negotiable)

Salary: £15,795 - £16,380 per annum (FTE £25,974 - £26,936)

JOB PURPOSE

The Fundraising and Communications Executive will play a key role in implementing OTR’s fundraising and communications strategies. The role involves planning, creating, curating and managing high-quality digital content across our website, social media platforms and email marketing campaigns. Furthermore, you will support key areas of our fundraising strategy, including trust and grant applications, horizon scanning and ensuring excellent fundraising administration across all areas of activity.

This position is instrumental in supporting the Head of Fundraising in developing and strengthening OTR’s income streams and increasing awareness of OTR’s services through effective communications. 

Specific role duties

Supporting the fundraising strategy

• Lead on OTR’s donor and community fundraiser stewardship through excellent communication and effective relationship management.

• Lead on the implementation of fundraising communications across channels.

• Responsible for small to medium size trust and grant applications, including horizon scanning

• Support the stewardship of small and medium-sized trusts and foundations including scoping, applications, reporting and funder management.

• Create engaging content and campaigns to drive income generation.

• Help build the small pool of regular donors.

 

Website and CRM maintenance

• Work with OTR’s Head of Fundraising, the Administration Manager and web developer to maintain, update and enhance the OTR website.

• Monitor website performance, user engagement and SEO trends, suggesting and

implementing improvements to enhance user experience and visibility.

• Lead on ensuring our CRM (Donorfy) is utilised effectively to record, monitor and report on fundraising activity and income.

Social media

• Working with the Head of Fundraising, CEO and Volunteer Coordinator and Business Support Officer, contribute to OTR’s social media presence by creating and scheduling engaging, accessible, and informative content that resonates with our audience and supports OTR’s mission.

• Monitor social media platforms to ensure timely and appropriate responses to comments and messages.

• Identify new opportunities to grow OTR’s social media reach, building awareness of our services, fundraising and outreach work.

• Regularly report on social media performance, using insights to inform future content and strategy.

• Utilise paid ads to support fundraising and training.

Email marketing

• Support the planning, creation, and delivery of OTR’s, soon to be launched, email marketing campaigns, including newsletters, fundraising initiatives and service information and signposting.

• Ensure all email communications are engaging, well-structured, and in line with OTR’s brand and tone of voice.

• Assist in the promotion of key OTR events, such as the Big Charity Bash and annual Great South Run and other special events.

• Manage and grow OTR’s email marketing lists, ensuring they are up to date and GDPR compliant.

• Track and analyse the performance of email campaigns, providing reports and insights to the Head of Fundraising.

Content creation

• Create engaging, accessible, and informative content for OTR’s digital channels, including the website, social media and email marketing.

• Develop multimedia content (for example, videos and graphics) to enhance OTR’s

communication methods and increase engagement.

• Contribute to blogs, news articles and case studies that highlight OTR’s work, impact and achievements in the sector.

Brand and tone of voice

• Ensure that all digital content aligns with OTR’s brand, tone of voice and style,

maintaining a cohesive and recognisable identity across all platforms.

• Promote OTR as the leading place to turn to for support, ensuring that our content

reflects our professionalism, reputation and expertise.

Analytics and reporting

• Use analytics tools to track the performance of OTR’s digital communications, including website traffic, email engagement and social media reach.

• Provide regular reports on digital performance to the Head of Fundraising, including insights and recommendations for improvement.

• Provide regular reports from the CRM and other online fundraising platforms to the

Head of Fundraising.

Promote

• Promote OTR as an exceptional and specialist charity.

Equality and diversity

• Promote good equality practice and play a key role in ensuring equality of opportunity in the workplace.

• Observe all relevant law relating to equality of opportunities.

• Encourage a working atmosphere where everyone is treated with dignity and respect.

Any other duties

• The post-holder will work collaboratively with all OTR trustees, staff and volunteers to provide a seamless service.

• Any other duties commensurate with the post.

PERSON SPECIFICATION

 

Knowledge, training and qualifications

Essential

• Understanding of charitable organisations.

• Understanding of principles of communications, marketing and fundraising.

Desirable

• Understanding of issues facing families in Havant and South East Hampshire.

Experience

Essential

• Experience of working in a communications or marketing role.

• Experience in planning, creating, and managing digital content across websites, social media, and email marketing.

• Experience in developing and managing content using online platforms including JustGiving, Mailchimp and Canva.

• Experience of managing a diverse workload in a busy environment.

Desirable

• Experience in utilising a CRM database to improve administrative systems.

• Experience in creating multimedia content, such as graphics and videos, to enhance digital communications.

• Experience in supporting fundraising initiatives, including donor stewardship and relationship management.

• Proficiency in using analytics tools (e.g. Google Analytics and social media insights) to monitor and report on digital communication performance.

• Experience in upholding and applying brand guidelines in various forms of content.

• Experience in communicating expert information/advice to wider audiences.

Skills

Essential

• Strong writing and editing skills with a focus on creating engaging, accessible, and audience specific content.

• Exceptional customer service skills with proven ability to respond appropriately and effectively to enquiries on the phone, on social media, and by email.

• Strong time and project management skills.

• Excellent verbal and written communication skills with the ability to build effective relationships and to be impactful with people of varying levels and experience.

• A flexible, pro-active approach to work including the ability to work to deadlines, plan, prioritise and manage own workload.

• Strong interpersonal skills.

• Ability to work autonomously and demonstrate initiative.

• A team player committed to working collaboratively to achieve results.

• Ability to use Microsoft Office Packages including SharePoint, Word, Excel, PowerPoint, Outlook and the internet.

• Ability to learn and better utilise IT systems.

• Ability to deal with sensitive information with discretion and to always maintain confidentiality.

 

Safeguarding

Our organisation implements safeguarding protocols in all aspects of service delivery and operations; we are committed to safeguarding and promoting the welfare of young people and vulnerable adults. All successful applicants will be required to undertake an enhanced DBS check with the relevant barred checks in line with the role.

 

Other requirements

• A commitment to treating your colleagues fairly, consistently and with respect (Essential)

• An interest in and understanding of OTR’s mission and strategy (Essential)

• Resilient, creative, determined and hard working (Essential)

WHAT WE OFFER YOU

We will provide a laptop, and other necessary IT equipment to facilitate hybrid and home working.

As an employee, you will receive the following benefit package:

• Generous annual leave entitlement including bank holidays

• Flexible start and finish times between core hours of 8am and 6pm

• Flexible hours to take time off for medical appointments and caring responsibilities

• Hybrid working

• 3% employer pension contribution if eligible

• Paid sick leave

To apply

Please submit a full CV (accounting for all gaps in employment - for Safer Recruitment).and a covering letter detailing all of the below:

• why you believe you are right for this role.
• why you wish to work at OTR.
• detailing your experience in all ‘essential’ criteria of the person specification

Registered charity number 1064275

Limited company 3333729

Funded by the National Lottery Community Fund