Knowledge manager jobs in london

Smart Works is a dynamic, high profile and fast-growing UK charity that dresses and coaches unemployed women for success at their job interview. We empower each woman by giving her the clothes and the confidence she needs to succeed.

After visiting Smart Works, 67% of clients secure a job within a month, gaining financial independence and transforming their lives.

The Smart Works service is delivered in London, Manchester, Glasgow, Edinburgh, Birmingham, Newcastle, Reading, Bristol and Leeds. Over the past ten years, Smart Works has helped over 50,000 women, and last year alone we reached 10,600 women. It is our mission that any woman who needs our service should be able to find her way to a Smart Works centre.

In March 2025, Smart Works completed their Three-Year Plan that saw the charity double the number of women helped annually from 5,000 to 10,000 women a year. To achieve this, we grew our existing centres and opened a new centre.

More information about who we are can be found on our Smart Works website.

About This Role

As the Corporate Partnerships Executive, you will play a key role in managing and developing Smart Works’ relationships with corporate supporters. Reporting to the Head of Corporate Partnerships, you will work collaboratively with colleagues across the Partnerships and Fundraising team to deliver an ambitious income target and provide outstanding experiences for our partners.

You will manage your own portfolio of corporate partners, ensuring each relationship delivers value, impact, and long-term engagement. Working alongside the wider team, you’ll also support the delivery of larger, strategic partnerships and take the lead on coordinating corporate volunteering initiatives — liaising with partners and internal teams to create meaningful and well-organised experiences.

In addition to managing existing relationships, you’ll play an active part in growing our corporate partnerships portfolio. This will include supporting new business development activity, researching opportunities within priority sectors, and managing inbound partnership queries and donations. You’ll also collaborate with the Philanthropy Lead to help deliver cultivation events that strengthen our network of high-value supporters.

How to Apply

Please read the full job pack and then head to our website to submit a CV and a cover letter by 9am on 3rd November 2025. 

Interviews will take place on 7th or 10tth November and will be in person in our North London centre.

If you require any reasonable adjustments or alterations for the application and recruitment processes, please contact us.

Smart Works is committed to best practice employment practices, including reducing the burden for those seeking work. Smart Works will therefore reimburse reasonable costs of travel to interviews if required.

At Smart Works we will apply suitable measures to keep your information secure in accordance with our Privacy Policy (a current version of which is available on our website).

In this exciting role, you will work closely with the Community & Events Fundraising Manager to develop and deliver a community and events fundraising programme. You will lead on third-party/designated fundraising events and ensure all activities are within budget and meet key performance indicators.

Key Responsibilities:

• Develop and deliver a community and events fundraising programme to maximise supporter relationships and fundraising opportunities.
• Identify and implement fundraising activities to attract new supporters and increase long-term support.
• Lead on third-party/designated fundraising events and activities, ensuring they are delivered to agreed budgets and key performance indicators.
• Build long-term relationships with supporters and maximise opportunities for repeat fundraising.
• Represent Blesma at third-party, Blesma-led, and community-led fundraising events, providing on-the-day support as needed.
• Manage fundraising platforms for community and events fundraising.
• Support the development and promotion of all fundraising activities within the Fundraising Team.
• Maintain accurate records on Raisers Edge to agreed standards and timescales.

About You:

• Proven experience in achieving/exceeding targets in the not-for-profit or commercial sectors.
• Experience of working in a customer/supporter-focused environment.
• Excellent relationship management and communication skills.
• Strong IT skills, including knowledge of Windows, MS Office, and fundraising databases (Blesma uses Raisers Edge).
• Exceptional time management and prioritisation skills.
• A passion for Blesma’s cause and work.
• A team player with a confident manner; a professional, flexible, positive person.

Why Join Us? At Blesma, we offer a supportive and collaborative working environment where you can make a real impact. We provide opportunities for professional growth and development, and you will be part of a team dedicated to making a difference in the lives of our veterans and their families.

How to Apply: If you are ready to take on this exciting challenge and make a difference, we would love to hear from you! Please send your CV and a cover letter detailing why you’d be an ideal candidate for the role and how your skills and experience match those outlined in the Person Specification.

If you’re not sure you meet every requirement, we still encourage you to apply — you might be just the person we’re looking for. 

Waking Hostel Night Shift Worker – £22,207 per year 
Richmond (Kew Road) – Part-time, 30 hours per week (Saturday, Sunday, Monday, 9.45 pm – 8.45 am)

Make a difference while others sleep.
Join SPEAR and help create a safe, calm environment for people who’ve experienced homelessness. As a Waking Hostel Night Shift Worker, you’ll stay awake throughout the night to keep the hostel secure, provide practical and emotional support, and respond quickly to any issues, safeguarding residents and ensuring everyone feels respected and safe.

What you’ll do

• Be the first point of contact overnight, providing a welcoming and supportive presence.
• Carry out regular building patrols, monitor doors and access points, and respond calmly to emergencies or disputes.
• Identify and act on safeguarding concerns, following SPEAR’s procedures and escalating issues promptly.
• Keep accurate records of overnight activity and incidents, and give a clear handover to day staff.
• Handle calls and general enquiries, and liaise with on-call managers when required.
• Support residents with practical needs and maintain a positive, inclusive atmosphere.

What you bring

• Experience supporting people affected by homelessness or rough sleeping, including those with complex needs.
• Strong safeguarding knowledge and confidence to identify and escalate concerns.
• A calm, approachable manner and the resilience to manage challenging behaviour.
• Good communication and record-keeping skills, plus the ability to work independently and as part of a team.
• Willingness to work regular night shifts and occasionally attend daytime training or meetings.

Why join SPEAR

You’ll be part of a welcoming, values-driven charity committed to ending homelessness and supporting staff wellbeing. Benefits include:

Generous holiday – 26 days plus public holidays (pro rata), rising by up to 5 extra days with length of service
Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money and legal advice
Health support – Occupational health service and free annual eye test (with contribution towards glasses if required)
Cycle to Work – Save on a new bike and accessories through salary sacrifice
Season ticket loan – Interest-free loan for annual travel passes
Moving house day – Extra day’s leave when you move home
Financial security – Life assurance (4× salary) and interest-free emergency staff loan
Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options
Career development – Ongoing training, learning and progression opportunities
Blue Light Card – Discounts across a wide range of shops, restaurants and services

Apply now and help create a safe, supportive night-time environment where residents can rest and rebuild their lives.

Want to lead a high-impact, mission-driven team supporting over 1,000 young people each year?

Spiral Skills is looking for a dynamic, strategic leader to take on a central role in our growing team.

As Head of Programmes, you’ll oversee and scale our youth services across our school employment programmes, career coaching and Changemaker youth leadership programme.

This is more than a delivery role, it's a chance to influence policy, build partnerships, and help expand our impact.

As our Head of Programmes, you will:

• Shape and oversee our growing portfolio of youth programmes
• Provide strategic leadership across employability, outreach, and advocacy initiatives
• Lead and inspire a talented team of staff and facilitators
• Embed safeguarding and trauma-informed practice across all programmes
• Build strong partnerships with schools, funders, community organisations, and employers

What we’re looking for:

• Track record of leading youth or education-to-employment programmes
• Experience in staff management, safeguarding, and programme development
• Skilled external representative and partnership builder
• Deep commitment to youth voice, equity, and systemic change

You’ll lead a talented team of Programme Managers and youth workers, all working to ensure every young person is motivated, equipped, and excited about their future.

Location: Tulse Hill – hybrid (2 days remote)

Deadline: Monday 27th October

Save the Children UK has an exciting opportunity for someone with extensive health and safety leadership experience to join us as our Head of Health and Safety, where you will lead the strategic development and implementation of a robust, sustainable Health & Safety framework, ensuring we fulfil our duty of care to colleagues, volunteers, and visitors across all our offices, retail stores, events, and projects.

Please note: This role is an 18-month Fixed Term Contract.

About us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

About the role

As Head of Health and Safety, you will lead the design and delivery of an organisation-wide health and safety strategy that embeds a proactive, people-centred safety culture across Save the Children UK. You will strengthen governance and compliance, oversee incident and risk management, and ensure our systems and training empower every colleague to play their part in keeping themselves and others safe.

In this role, you will:
• Lead the development and implementation of a comprehensive Health & Safety framework and management system aligned with UK legislation and best practice.
• Embed a proactive, positive safety culture where all colleagues understand and take ownership of health and safety.
• Oversee governance and assurance, ensuring timely, accurate reporting and alignment with SCUK's risk and compliance functions.
• Manage incident reporting, investigation, and learning processes, ensuring continuous improvement and transparency.
• Lead and develop the Health & Safety team, acting as SCUK's “Competent Person” and trusted advisor to senior leaders.
• Design and implement H&S training and competence frameworks to ensure staff, volunteers, and managers are equipped for their roles.

About you

We're looking for a Health & Safety leader with strong problem-solving and decision-making skills who is excited to deliver true impact. 

To be successful, it is important that you have:

• Chartered Membership of IOSH (CMIOSH) or equivalent, with demonstrable competence as a Health & Safety leader.
• Significant experience in a senior H&S role, ideally in a complex multi-site organisation (e.g., retail, charity, facilities, or commercial).
• Proven track record of developing and embedding H&S management systems and delivering cultural change.
• Strong knowledge of UK H&S legislation, risk management frameworks, and compliance obligations.
• Experience managing serious incidents, investigations, and regulatory engagement.
• Skilled communicator, able to influence senior leaders and engage volunteers and frontline staff.
• Experience building and leading H&S teams, including developing others' competence.
• Knowledge of security, and safeguarding interactions with H&S.
• Familiarity with ISO 45001 or similar management systems.
• Demonstrable ability to work collaboratively with leaders and influence at all levels.
• Commitment to inclusivity, wellbeing, and a “people first” approach.

What we offer you

Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.

• We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.
• We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day. You can read more about our benefits on our website.

To learn more about the position, please review the Job Description on our website.

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Location & Ways of Working:

The majority of our roles can be performed remotely in the UK, but at times you will be required to come to your contracted office (usually between 2–4 days per month, depending on the needs of your role, team, or service). For many roles, this is likely to be the minimum required to deliver impact. This role will also require some travel to other offices and retail sites across the UK.

This will be discussed and agreed with your manager / team and we encourage candidates to discuss our ways of working in more detail at interview stage.

Please note: travel costs to your contracted office will be at your own expense. 

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here. 

The way people are accessing support is evolving and we need to ensure that we are developing support services that reflect the complex needs of a brain tumour diagnosis using a range of platforms - from a traditional phone line service to innovative, engaging and instant solutions.

Supporting a wide range of people - from those who are looking for general information about treatment or care, to those who need more detailed support from the point of diagnosis, you will be passionate about improving the lives of those affected by a brain tumour. You will be comfortable providing emotional and practical support and information across different channels; capable at breaking down complex, scientific information in an accessible and personalised way and committed to developing pioneering resources to support our community in smarter ways.

You’ll be able to work flexibly and collaboratively across our Support Team.

WHO WE'RE LOOKING FOR:

If you are keen to use your skills and experience to make a meaningful difference, are an exceptional communicator and have the ability to engage with a wide range of people through different channels then we’d love to hear from you!

A high degree of empathy is a must and resilience is key. You’ll also have great problem solving skills, and be able to identify where improvements to our support offer can be made.

KEY ACCOUNTABILITIES:

• Provide specialist emotional and practical support and information to people affected by brain tumours, their friends, families and carers through a variety of solutions including phone, email, webchat, online, social media plus new evolving channels
• Provide high quality information which reflects the most up to date research, clinical information and treatments, in a way people can understand. Conducting the research yourself and adapting your communication to suit the person you are supporting is key
• Offer coaching guidance to empower individuals, helping them to achieve the appropriate next steps
• Work in conjunction with the Volunteer Development Manager to recruit, train and manage volunteers who assist in delivering support services
• Lead on aspects of cross team projects and develop new resources that meet our community’s needs, while collaborating with other teams and external partners
• Identify gaps in knowledge across the Support Team and identify possible training areas
• Developing information for our website and other resources, for example, writing initial drafts and reviewing information
• Plan and facilitate online and in person events for the brain tumour community, including online meet ups for young adults
• Day to day management of our online peer support platforms, for example our Facebook groups for Young Adults affected by a brain tumour diagnosis.
• Provide support to our Young Ambassadors through coordinating activities and check ins, facilitating meetings, and enabling meaningful input into our Young Adults Service.
• Update and maintain accurate contact information on the CRM database, producing data reports as required to evidence the impact and reach of our support services
• Identify, manage and escalate safeguarding concerns in line with The Charity guidelines
• Review day to day tasks across the Support Team

Location: Hybrid: Office base is in London with expectation for a minimum of one day per week in the office (The Foundry, 17 Oval Way, Vauxhall, London, SE11 5RR).

Contract: Permanent

Hours: 35 hours per week (1.0FTE)

Salary: £50,000

Annual Leave: 22 days per annum plus 3 discretionary days  

About the role 

CUF’s new strategy has a vision of ending poverty together.  Over the next three years we will be developing our relationships with our networks, partnerships, Dioceses and churches to respond, primarily, to relational poverty, recognising its place within the web of poverty. Our work will be mission and community resilience focussed, in the framework of asset based community development.

Through our work we will see more impactful, confident and mission focussed churches who are empowered to serve their local communities.  We will witness greater cohesion across Dioceses, schools, Christian denominations and Christian charities as a national movement to love and serve our neighbour, and challenge unjust structures of society. We will also work more strategically with communities of different faiths

in our resilience work, facing the challenges of relational and identity poverty.  We will work closely with the Church of England who have highlighted ministry in low income communities as a priority for resourcing.

We will be more confident in speaking out the truth about poverty, through a renewed influencing, policy and research team, who will take our grassroots and collaborative work to highlight unjust structures on poverty, and shape an ecclesial, political and sociological response.

In this newly created role you will develop our work on influencing and telling the truth about poverty, this is one of two objectives for the charity.  You will help build relationships of influence within the Church of England, Government and other decision makers to use our stories and impact to show the difference churches and faith groups can make in ending material and relational poverty.  You will develop policy positions on areas of CUF’s work in relation to poverty that will give a firm basis for our work, and that we will be able to speak out on with confidence and knowledge based on connection to grassroots churches and organisations.  You will develop a robust mechanism for reporting on impact, which goes beyond just evaluating our work but demonstrates the difference that faith based social action can make on ending poverty together.

This role will report to the CEO, but work across all of CUF’s teams and departments and will be responsible for the line management of the Listening and Learning Officer.

Job summary

Nightingale Hammerson is an independent charity and a leading specialist in the care of older people. We have served the Jewish community since 1840. We have two care homes, Nightingale House in Clapham and Hammerson House in East Finchley.

Our homes offer a warm and comfortable environment, with personalised care that centralises the needs of the residents, with on-site therapists, dieticians, and a wealth of activities for residents to enjoy.

The Role

We are recruiting to the new role of Resident Liaison Officer, to respond to enquiries from potential Residents, their families and social work teams. 

We are looking for an individual with excellent relationship building skills who can understand the emotions and challenges our prospective Residents may face when choosing to move to a care home. Your role will involve liaising with all enquirers, providing them with information about our homes and supporting them throughout the admission process. You will need to have strong administration skills and experience of using a database and the Microsoft office suite and be able to pull reports on all areas of the enquiries and admission process. 

A sales and marketing background would be an advantage for this role and understanding and respect for the Jewish faith and customs is essential.

You’ll hold a small caseload of families while also supporting the smooth running of our service—helping to coordinate hospital visits, review caseloads, and ensure families get the right help at the right time. You’ll play a key role in building strong relationships with hospital teams, supporting service development, and deputising for the Family Support Manager.

This role covers management of our caseload of families across London and Surrey, supporting families linked to our hospital partnerships including Kingston, Royal Marsden, St George’s, Epsom, St Peter’s and Royal Surrey—with the Evelina Children’s Hospital joining in the future.

Role overview

Leadership & Team Support

· Manage a team of Family Support Workers.

· Oversee caseloads and conduct monthly reviews.

· Ensure regular hospital visits are co-ordinated and met as planned, adjusting in line with need. 

· Support the allocation of referrals across the team to make sure families receive timely and appropriate support.

· Contribute to the recruitment, supervision, and development of Family Support Workers.

· Deputise for the Family Support Manager when needed, including leading team meetings and taking minutes.

· Participate in the weekend on-call rota.

Family Support Delivery

· Hold a small caseload, providing empathetic, non-judgemental emotional and practical, needs-led, support.

· Plan and attend family events, working with external suppliers where needed.

· Provide regular visits to nominated hospitals and ensure families are linked in with appropriate services.

· Participate in multidisciplinary meetings, safeguarding boards, and service planning discussions.

Hospital & Community Partnerships

· Build and maintain strong working relationships with hospital teams and community partners.

· Maintain regular contact with paediatric teams to share patient updates and identify new needs.

· Deliver presentations and training to raise awareness of Momentum.

· Identify new partnership and referral opportunities in clinical and community settings.

· Support the transition of hospital services from the Royal Marsden to Evelina London Children’s Hospital.

Service Monitoring & Development

· Support the Family Support Manager in delivering service outcomes and contributing to operational planning.

· Assist in monitoring budgets and ensuring services align with the operational plan.

· Maintain accurate and timely records to support reporting requirements.

· Provide case studies and updates to support fundraising and communications.

Organisational Contribution

• Deputy Designated Safeguarding Lead
• Attend relevant training and family support events (including evenings/weekends).
• Provide insights and case studies to support fundraising and communications.
• Attend occasional family events and community activities.
• Champion Momentum’s values and safeguarding standards in all areas of work.

Around 200,000 Ukrainians have arrived in the UK since Ukraine was invaded in early 2022. Settled's Ukraine Advice Service is at the forefront of providing expert immigration advice on Ukraine visa schemes and related matters. This post will bring much needed additional capacity to a small, very busy team. In this post you will use your expertise to respond promptly and compassionately to Ukrainian citizens pre- and post-arrival in the UK and their family members; providing free, high-quality, responsive information, advice and support services in relevant languages to secure their right to remain in the UK. You will also work effectively with volunteers, referral partners and Ukrainian communities throughout the UK.

Applicants should submit a CV and a cover letter. The cover letter should briefly explain how you meet the requirements set out in the Job Description and Person Specification.

About the opportunity
As Head of Impact & Quality, you’ll lead the department that covers impact measurement, evaluation of our programmes, data management, curriculum development, training and quality of tutors and other initiatives that drive the evidence-based culture of Action Tutoring. With a strong understanding of the charity's theory of change, you’ll strengthen existing impact and quality processes and make strategic recommendations that develop these further. You’ll play a vital role in helping the Senior Management Team balance quality and quantity with sustainable business decisions. As well as leading the department, you’ll build external networks and represent the charity externally at relevant events, in person and online. As Action Tutoring begins planning for a new strategic cycle, you’ll design, evaluate and advise on the scale up of pilots in new ways of achieving our mission.

Closing date: Monday, 27th October 2025 at 9am
Interviews:Monday, 3 and Tuesday, 4 November 2025.  There may be a second round of interviews.
Start date: Ideally Monday, 1st December 2025
Contract and hours: Permanent. Full time. We offer flexible hours with 9.30-4 as core hours. A full working week is 37.5 hours.  We are open to 0.8 or 0.9 FTE for the right candidate.
Place of work:This role can be remote, with occasional travel required. Our London office address is: 8-10, Fivefields, Grosvenor Gardens, London SW1W 0DH

Duties and responsibilities
 
People and Cultural Leadership 

• You’ll manage the workload distribution across the Impact & Quality department functions and teams, ensuring that projects are delivered according to strategic priorities. 
• You’ll line-manage a small team of managers who have responsibilities for curriculum, training, quality, insights and data management activities across the department.

 
Strategic and Senior Management 

• You’ll contribute to Senior Management Team discussions and decisions, representing the impact and quality functions, ensuring all decisions consider the implications on our evidence base, protecting the drivers of impact and maintaining our reputation as a sector-leading impact organisation.

Impact and quality oversight

• Leadership and oversight to ensure continued smooth implementation of a Randomised Control Trial lasting the first 6-9 months of this role. 
• You’ll be accountable for the development and implementation of the Impact Strategy of the organisation.

A full list of duties and responsibilities can be found in the job description attached to the BreatheHR advert. 

Person specification
 
Qualifications criteria: 

• The right to work in the UK.
•  University degree or equivalent experience in a relevant field of quantitative or social research. 

We are looking for some of the following attributes, though you might be more experienced in some areas than others:

• Excellent project management and project sponsor skills and experience, able to juggle multiple complex projects that are cross-organisational and manage external stakeholders. 
• Able to manage other experts and get the best from them drawing from an interdisciplinary approach to your work.
• Enjoys leading a team, supporting development of manager skills and capabilities. 
• Understands how a theory of change drives the development of delivery and is able to apply this to new modes of operations. 
• Strong logical reasoning, able to break processes into logical steps and understands how to maintain excellent data management practices. 
• A confident user of databases able to utilise the data it holds to generate insights for the SMT. Champion good data governance in collaboration with the Data Manager. 
• Experience of Salesforce CRM would be desirable but not essential. 
• Very familiar with the principles of evaluation and how to design evaluations to produce meaningful and reliable insights. This includes qualitative and quantitative activities. 
• Experience of working with external partners to evaluate work. Experience of developing pilots or start-up scale organisations would be desirable but is not essential. 
• Strong numerical skills, able to conduct diagnostic and predictive analysis of quantitative data sets. 
• Strong written communication and research skills, able to produce clear and jargon-free reports and summaries that synthesise qualitative trends. 
• Strong change management skills and experience, ensuring innovations are launched and embedded successfully. 
• Able to plan at a strategic level, factoring in external environment trends, financial limitations and scalable solutions. 
• In addition, the job holder is expected to substantially demonstrate the four competencies in our competencies framework at the ‘Head of ‘Level. 

You will be likely be more successful in this role if you have: 

• Experience working in the charity sector. 

Background to the role

Job description

Job Purpose

• The home and settle service works collaboratively with hospitals to support people when they are discharged from hospital to return home. You will provide temporary practical and emotional support to service users within their home and make sure they understand the care and treatment choices available to them. The service is time limited, usually up to 6 weeks, to adjust and settle back in their homes. 

Key Tasks

•  Assess the needs of service users in hospital before discharge, and in their homes, and understand what barriers and enablers there might be to moving home.
• Aid the discharge process and improve patient experience through tasks such as key cutting and co-ordinating with colleagues for the setup of the home environment.
• Provide (and/or arrange) the practical and emotional support needed to enable service users to move home and/or remain safely at home.
• Be vigilant and make referrals/signpost for additional needs that our wider team, or partners can support. E.g. for benefit checks, energy advice, carers support, befriending. 
• Help maximise service user independence by adopting an enabling approach.
• Develop a listening and caring relationship with the service user and their families/carers.
• Provide domestic practical support within the home e.g. light cleaning, washing, ironing (service user clothing only) etc.
• Prepare and service drinks and simple meals with or for the service user customer ensuring nutritional needs are met in accordance with individual support plan.
• Accompany service user outside the home e.g. hospital/GP appointments etc.
• Support customers with other tasks e.g. making telephone calls on their behalf, reading and responding to correspondence, completing simple forms (training will be provided) as directed by the customer etc.
• Ensure services provided by AUKEL in the community are safe and person centred.
• Report safeguarding concerns, in accordance with AUKEL safeguarding procedures.
• Work within AUKEL’s expectations of professional boundaries and confidentiality.
• Provide cover in the case of sickness and annual leave periods of colleagues.
• Support service user reviews, ensuring all visiting information is uploaded on to AUKEL’s organisational case management system.
• Meet with volunteers to provide support and guidance.
• Work with a range of professionals including:
• Supporting health and social care professionals with patient discharge
• Liaising with the Hospital health and social care professionals to facilitate smooth supported discharge.

Administration

• Input all records, reviews, and visiting information to service user’s case notes in a timely manner to maintain up-to-date and accurate records on AUKEL’s case management system (currently Charity Log/Call-round App).
• Report all “no access” failed visits, or changes in service users’ condition or circumstances in accordance with AUKEL’s policies and procedures.
• Ensure service user comment sheets are completed.
• Support the return of Customer Comment sheets and general feedback in respect of your own service users.

Quality

• Ensure services provided in the community are delivered in line with the Care Quality Commission (CQC) principles.
• Deliver all work in line with AUKEL quality mark standards.
• Commit to undertaking the Care Certificate, if not already held or in possession of NVQ level 2.
• Complete essential training as required by AUKEL to provide safe services.

Liaison

• Work in collaboration with other agencies providing support within the customer's home.
• Work under the direction of the service manager and project officers.
• Represent AUKEL and participate in appropriate external meetings and events to remain aware of local, regional, and national issues affecting quality and compliance issues affecting care and home support services. Head of Hospital and Home Services

General

• Meet regularly with your line manager for support, supervision, and appraisal.
• Attend team and staff meetings, (and other meetings) as required.
• Undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of AUKEL.
• Complete any training which is required to fulfil the role.
• Carry out the duties of the post in accordance with AUKEL policies and procedures including Equal Opportunities, Mental Capacity, Deprivation of Liberty, Food Hygiene, Health & Safety, Confidentiality, Complaints, GDPR (General Data Protection Regulation), Safeguarding Vulnerable Adults etc.
• Work within AUKEL’s expectations of professional boundaries and confidentiality

 Functional Links

• The post holder report to the Hospital Service Manager.
• Close working with NHS health & social care professionals.
• Close working with external partner agencies e.g. Age UK Redbridge, Barking & Havering, and Age UK Waltham Forest.
• Close working with AUKEL internal departments e.g. information and advice, advocacy, Take Home & Settle services, and volunteering department etc.

Person Specification

Research shows that while middle class white men tend to apply for job when they meet around 60% of the criteria, women, people from the global majority, and people from other marginalised groups that encounter systematic discrimination tend to apply only when they meet all criteria. So, if you think you have what it takes, but don’t meet every single aspect of the job description, please still apply!

Experience

Essential

• Experience of one-to-one work with vulnerable service users, including those with multiple issues and needs either through paid or unpaid position.

Desirable

• Care Certificate or CQF Diploma NVQ Level 2, or equivalent, in Health & Social Care.
• Experience of working collaboratively with external partners.

Knowledge & Understanding

Essential

• Understanding and commitment to empowering individuals to reach their full potential.
• Understanding the principles of confidentiality in practice.
• Understanding of safeguarding and when to raise a concern.
• ·Understanding of stigma and discrimination, and the impact this has on people’s lives.

Desirable

• Knowledge of local services available to adults and their carers
• Understanding of hospital discharge procedures.

Skills/Attributes

Essential

• Excellent interpersonal skills
• Good English verbal and written communication skills
• Good planning and organisational skills.
• Ability to work independently and as part of a team
• Ability to prioritise and manage time and resources in a competent manner
• IT skills to the level of being able to use Word, email, internet, mobile phone apps and logging information on AUKEL’s CRM
• Can demonstrate AUKEL values (accountable, kind, flexible, inclusive, collaborative) in the way the service is delivered.

Desirable

• Ability to speak community languages e.g. Bengali, Urdu, Punjabi, Turkish etc.
• Able to use Charity Log (CRM used by AUKEL).  Training will be provided as necessary.
• Ability to drive with use of own vehicle (mileage and essential car users will be paid).

Additional Requirements

• This post is subject to the relevant check through the Disclosure & Barring Service (DBS)
• Flexibility in working hours to meet organisational needs.
• The role is required travel across East London

The Stoll Foundation is a leading provider of supported housing for vulnerable and disabled veterans in the UK. With a proud legacy of service, we are committed to delivering safe, high-quality homes and support that enables independence, dignity, and well-being for those who have served their country.

Role purpose:

A member of the Senior Management Team providing management and direction to the Support Services to deliver The Stoll Foundation’s strategic objectives. This role is to provide operational oversight of tenant support and engagement services, ensuring vulnerable veterans are empowered, well-supported, and actively involved in shaping the services they receive. The role is central to fostering inclusive communities, improving tenancy sustainment, and enhancing resident wellbeing through collaborative, person-centred approaches.

To manage all Support Services across Soll, plus outreach services with partners.

Key responsibilities:

· Responsible to the Director of Support and Tenant Engagement for providing leadership and management of the Support Team in the provision of person-centred services, plus ensuring tenants are actively engaged in line with our Beneficiary Involvement policy.

· Implemented strategic objectives that align with our organisational goals. Ensuring that agreed outcomes are met, while actively monitoring progress.

· Present regular management information and detailed reports on key performance indicators, providing insights to guide decision-making and enhance service delivery. Foster a culture of accountability and continuous improvement, driving our mission to provide quality supported housing solutions for the community.

· Act as Safeguarding Lead.

· Deputise for the Director as required.

Management of Support Services

· Take on a strategic lead with other agencies including housing, health and social care professionals as required.

· Manage and maintain services in accordance with the principles and practice of equality and diversity.

· Ensure Support Plans and Risk Assessments are undertaken in line with Stoll’s policies and procedures.

· Ensure that there is a menu of health and wellbeing services provided, in consultation with beneficiaries.

· Ensure beneficiaries are involved in the design, delivery, and monitoring of services.

· Support the Director in undertaking a review of Support Services.

· Oversee the assessment of applicants on the waiting list for housing and support at Stoll. This includes monitoring progress.

· Ensure that each scheme is well managed, and staff cover is provided when necessary.

· Ensure any risks or significant concerns are escalated as required.

·         As a member of the Senior Management Team contribute to the strategic vision and direction of Stoll, working proactively to ensure that services meet the changing needs and demands of the ex-Service community.

Person Specification

Head of Support and Tenant Engagement

• Significant experience of managing and leading Support Services at a senior level, working with adults.
• Significant experience in the involvement of beneficiaries.
• Experience of managing staff, including dispersed staff teams.
• Track record of developing teams and services.
• Experience of performance monitoring of the key performance indicators related to Support.
• Proven experience in Budget management and financial oversight.
• Experience with safeguarding responsibilities and the ability to act as the Safeguarding Lead.
• Experience/knowledge of the issues facing the ex-Service community.
• Excellent communicator.
• Aptitude and ability to work under pressure.

Closing date for applications: Friday, 24th October 2025 , 5pm

Stoll strives to be an equal opportunities employer and welcomes applications from all sections of the community.  We particularly welcome applications from ex-Service personnel.

Stoll appointments are subject to an enhanced DBS check.

Salary: £53,280 (£66,600 FTE)

Hours: Part-time (30 hours per week)

Contract type: Permanent

Location: Hybrid/Home-based, with occasional travel to meetings as required (travels expenses provided)

About the Role

Buglife is looking for an experienced and values-driven finance professional to join our Senior Leadership Team as Director of Finance.

This pivotal role will lead our financial strategy, planning and governance, ensuring long-term sustainability and impact for our mission to save the small things that run the planet.

Working closely with the Board of Trustees and fellow Directors, you’ll provide clear, strategic advice that supports robust decision-making, transparency and growth. You’ll oversee all aspects of financial management from budgeting and reserves to risk and compliance, ensuring resources are used wisely and effectively.

You’ll also lead and develop a Finance Team, fostering a supportive, collaborative environment through a period of exciting organisational transformation. You’ll drive innovation in financial systems and processes, supporting digital transformation and data-driven decision-making bringing clarity to complex financial issues and helping to shape the systems and practices that underpin Buglife’s future success.

What We’re Looking For

We’re looking for a confident, strategic finance leader with experience in the charity sector, strong technical expertise, and a genuine commitment to environmental and social good.

You’ll bring professional credibility, a collaborative approach, and ability to provide clear advice at Board level. You’ll combine strong analytical skills with collaborative working style and ability to work effectively with diverse stakeholders balancing ambition and accountability while guiding and empowering your team.

A strong grounding in charity finance and governance, with a commitment to sustainable investment and innovation through digital transformation.

You’ll have:

• Senior leadership experience managing organisational finances and producing annual accounts
• A track record of shaping financial strategy in growing or complex organisations
• A professional accountancy qualification (ACCA/CIMA/ACA or equivalent) or equivalent experience
• Strong knowledge of charity governance, financial management, and accounting best practice
• Experience leading and developing finance teams

We’d particularly welcome:

• Experience in the charity, public, or mission-led sector
• A track record of driving innovation through digital transformation and new systems
• Knowledge of ethical investment principles and charity fundraising

Full details of essential, highly desirable, and desirable criteria are available in the recruitment pack on our website.

About Buglife

Buglife is the only organisation in Europe solely dedicated to the conservation of all invertebrates. From bees and beetles to spiders and snails, we work to halt invertebrate extinctions and secure thriving, sustainable populations of these essential creatures, which play critical roles in pollination, soil health, and entire ecosystems. Our mission is to halt the extinction of invertebrate species and secure sustainable populations of these essential creatures. We work across the UK and internationally through practical conservation, public engagement, scientific research, and policy advocacy.

Our projects restore habitats, reconnect landscapes, and raise awareness about the crucial role these small but mighty creatures play in keeping ecosystems healthy. Whether influencing national policy or planting wildflowers in local communities, we’re committed to saving the small things that run the planet.

What We Offer

• A supportive and flexible working environment.
• 23 days annual leave, pro rata (rising to 28 after 3 years service), plus office closure over between Christmas and New Year.
• Enhanced pension contributions.
• Opportunities for training, development, and career progression.
• The chance to make a tangible difference to the conservation of threatened invertebrate species.
• We welcome discussions about flexible working patterns within the 28-hour week

Buglife is committed to equality, diversity and inclusion. We particularly welcome applications from underrepresented groups in the environmental sector, including people from Black, Asian and minority ethnic backgrounds, disabled people, and LGBTQ+ communities.

If you require any adjustments to the application or interview process, please contact us via our website.

How to Apply

Download the Director of Finance Recruitment Pack.

To apply, please submit your CV and a covering letter outlining your suitability for the role via our website.

Application deadline: 2 November 2025

Interviews: week commencing 10 November 2025 (held via Microsoft Teams)

Due to the volume of applications, we receive, we may close our vacancies early. It is therefore advisable to apply as early as possible if you would like to be considered for this role.

If you have not heard from us within two weeks of the closing date, please assume your application has not been successful on this occasion.