Lead progression coach jobs
Benefits
- Flexible working arrangements
- 40 days paid leave per year: 25 days annual leave, 8 bank holidays, 3 days between Christmas and New Year and 4 wellbeing days
- Strong commitment to professional development with a dedicated training budget
- Annual performance and pay progression reviews
- Up to 5% pension contribution
- Cycle to work scheme
- Employee Assistance Programme offering access to free therapy
- Work phone and laptop
- A supportive and inclusive culture with regular team social events
- Scope to take real ownership in a fast-growing charity
Personal development programme:
- You will have a line manager dedicated to growing your strengths and supporting your professional skills development
- You can work with your manager to set your own objectives within the scope of the job description
- You will have a dedicated buddy within the team
- You will take part in external and internal training to help grow your knowledge and skills
Please note that care-experienced applicants who meet the essential criteria will be guaranteed an interview. We are actively trying to increase the diversity of our team and we encourage applications from people from minoritised ethnic backgrounds. We are dedicated to being a workplace where everyone feels a sense of belonging and where diversity is celebrated. In our last staff survey, 95% said they feel a sense of belonging at Settle. Please see our website for more information on our approach to Equity, Diversity and Inclusion.
We’re on the hunt for a Programme Manager to join us at this exciting stage of Settle’s development. Over the next few years, we hope to grow the number of young people we are working with and develop new services to support young people with a range of support needs.
The Programme Manager will report to our COO. You’ll be managing a team of Settle Coaches working on the frontline, delivering one-to-one sessions with care-experienced young people across London. You’ll use your skills to ensure that the Settle Programme is the best it can be, coach our frontline teams and ensure high quality delivery is maintained for the young people we work with.
You will work with our COO and wider Programme Management team to deliver and develop our safeguarding practice and ensure that the frontline perspective and young people’s experiences are embedded across the organisation. You’ll manage existing referral partnerships and help develop new partnerships as and when needed, as well as share best practice with the partners you manage. You will also have the opportunity to be involved in strategic projects across the organisation.
Our vision is a 21st century Britain where no young person is homeless and all young people get a fair chance at doing well.
WORKING WITH US
The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve.
We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve.
As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff.
Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris.
To discover more about our culture, ethos and what it is like to work here, visit the page.
?
ABOUT THIS OPPORTUNITY
We are looking for a dedicated School Mental Health Practitioner to join the Harris Federation’s central mental health team and make a meaningful impact in secondary schools across London.
You will be part of a supportive, forward-thinking team led by our Lead Mental Health Practitioner, receiving regular clinical supervision and ongoing professional development and helping to shape the future of mental health support in education.
In this full-time, term-time plus role, you will be allocated to three Harris secondary schools, where you will deliver mental health support to students aged 11–18. You will work directly with students through 1:1 sessions, group work and whole-school wellbeing initiatives, helping to shape a culture of mental health awareness and support.
You will be based in schools for four days per week, primarily in South, South East and South West London, and occasionally in North London. Travel between schools is required. One day per week is set aside for team meetings and professional development.
As a term-time plus role, the full-time equivalent salary will be adjusted pro rata. The actual salary will be £33,016-£38,238 (37.5 hours per week, term time + three weeks).
Shortlisted candidates will be invited to attend an in-person interview and selection day on Friday 6th March 2026.
?
MAIN AREAS OF RESPONSIBILITY
Your responsibilities will include:
- Providing targeted mental health and wellbeing support to secondary school students
- Facilitating small group interventions and psychoeducational sessions
- Collaborating with school staff to promote mental health awareness and training
- Contributing to Federation-wide staff training on young people's mental health
- Contributing to opportunities to provide psychoeducational support to parents on supporting the wellbeing of their children
- Maintaining accurate records and report on outcomes using national standards
- Sharing best practices and innovations across our network of schools
WHAT WE ARE LOOKING FOR
We welcome applications from:
- Qualified Education Mental Health Practitioners (EMHPs) or Children’s Wellbeing Practitioners (CWPs)
- Other mental health professionals registered with either the BACP, BABCP, UKCP, or HCPC trained to work with young people in school settings
- Early career practitioners eager to learn and grow in a supportive environment
Experience in NHS Mental Health Support Teams is advantageous.
For a full job description and person specification, please download the Job Pack.
?
APPLYING FOR THIS POSITION
If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation.
Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date.
When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application.
A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received.
OUR VISION & VALUES
Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed.
We know there are many challenges facing our young people and the communities we serve, and that’s why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues.
IMPORTANT INFORMATION
Safeguarding Notice
The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.
Equal Opportunities
The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.
?
WHAT WE CAN OFFER YOU
Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.
You will also have access to a variety of benefits, support programmes and initiatives including:
- Excellent opportunities for continuous professional development and career progression
- Annual performance and loyalty bonus
- Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution
- Harris Wellbeing Cash Plan including cover for routine and specialist healthcare
- Employee Assistance Programme for free and confidential advice
- Cycle to work salary sacrifice scheme
- Wide range of shopping, leisure, and travel discounts
- 20% off at Tapi Carpets, exclusive to Harris employees
- Interest-free ICT and season ticket loans
Longer working lives and ongoing economic transitions are reshaping careers: how we start them, and how we move through them. But too many people remain paid in low-paid, low-quality work – with damaging consequences for them personally, and our economy as a whole. We’re seeking a senior, policy-oriented research leader to help us and our partners generate insights that enable more people to move into and progress through better work.
You’ll have a proven track record in scoping and securing funding for research and influencing activity, with significant autonomy to lead your own programme at L&W. You’ll be supported by committed researchers and managers whom you will coach, lead, and develop—alongside a peer group of Deputy Directors working across other key pillars. We welcome quantitative expertise, but most important are the skills to design and deliver high-quality, impactful research programmes.
You’ll join an organisation with a national reputation for driving policy change—and a friendly, highly capable, delivery-focused team.
Location: Hybrid working: 40-60% in an L&W office. Our offices for this role are currently in Leicester and London, but if you are based elsewhere, please contact us to talk about how the role could work for you.
Team:Research and Development
Salary:£64,450 -£77,880 per annum (pro rata), dependent on experience and location
Duration:Permanent
Working hours:0.8 to 1 FTE, with flexible working supported (e.g. condensed hours, flexible start and finish times)
Main Purpose
The Deputy Director, Policy and Research (Better Work and Progression) will have overall ownership of the ‘Better Work’ pillar of our strategic plan at L&W: overseeing all projects and activity in this area and generating new work (including developing project ideas and securing funding).
While there is significant scope to shape the ongoing programme of research and impact work, we anticipate that key areas of focus in this area going forward will be: understanding & better supporting career change; understanding and improving policy to increase employer investment in skills; high quality and fair access apprenticeships and technical education; understanding how to better support progression from low pay.
They will be a senior leader for the organization – helping to continuously shape our strategy and the plans we are implementing to deliver it.
Duties and Responsibilities
Leadership and management
- Intellectual leadership of the Better Work pillar: developing and owning policy positions, messages, theory of change and research priorities, and supporting the wider team to feed into and understand them
- Line management of senior and mid-level staff
- Act as a senior leader at L&W – including taking on specific organization-level responsibilities where appropriate
Income
- Write and/or co-ordinate responses to reactive research and evaluation tenders in the areas of employment, better work and progression
- Develop pro-active proposals that will drive change in your area, and respond to the interests of funders and partners
- Build relationships with current and potential funders and research partners
Impact
- Act as an external expert on the issues of better work and progression: writing press quotes, articles and blogs;speaking on platforms
- Building relationships with practitioners, policymakers and partners to improve our insights, and get our recommendations implemented
- Develop appropriate means of tracking impact towards our better work goals, and monitor against them.
Delivery
- Deputy Director/Project Director-level oversight of projects being delivered in your and related areas: supporting project team to shape research plans, deliver sharp insights and manage funder relationships
- Quality Assurance of research proposals and outputs
- Use your research skills and experience to support the wider development of the Learning and Work team
Person Specification
Experience
Experience of developing, overseeing and delivering programmes of policy-relevant research at a high level - Essential
Experience of business development in a policy/research context: developing ideas, writing bids and building relationships with funders- Essential
Experience of building senior-level relationships with external stakeholders for impact and influence -Essential
Track record of delivering national and/or local policy change - Essential
Experience of senior organisational leadership as part of a team - Desirable
Experience of responding to tenders- Desirable
Skills
Advanced research skills (qualitative of quantitative) -Essential
Quantitative skills: experience of using key national research and administrative data sets to generate insights into the labour market -Desirable
Clear and direct written communication style - Essential
Knowledge
Knowledge of, and commitment to, L&W’s charitable aims and purpose.- Essential
Demonstrable knowledge of employment and/or skills policy in the UK - Essential
Demonstrable knowledge in the specific areas of Better Work and/or progression -Desirable
Learning and Work Institute works across the UK. Our work in Wales is led by a Cardiff based team, but all staff are required to follow the guidance set out in our Welsh language scheme when working in Wales.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Bloomsbury Football
Bloomsbury Football is on a mission to transform young lives through football. We’re looking for an ambitious, values-driven leader to set the strategy and scale our Club Football programme, currently supporting 500+ young people aged 6–18 each week.
This is a senior role with real ownership: shaping the vision for 3x growth over the next three years, while ensuring exceptional, development-focused delivery for every player.
What you’ll do
- Set and lead the strategy for the growth and expansion of Bloomsbury’s Club Football programme
- Ensure high-quality, consistent delivery that drives meaningful social and football outcomes
- Lead and develop the Club Football Coordinator and wider delivery team
- Oversee programme budgets, ensuring financial sustainability and return on social impact
- Build strong relationships with players, parents, coaches and external partners
- Represent Bloomsbury Football as a champion of football for social change
Who we’re looking for
- Strategic thinker with experience scaling programmes and managing teams and budgets
- A proven leader of youth programmes, with a sound understanding of sport for development
- Collaborative, solutions-oriented approach that drives teams towards high-quality, high-impact results
- Deep alignment with Bloomsbury Football’s values and belief in football as a force for good
- Excellent academic record
Use the power of football to improve mental & physical wellbeing, foster cohesion & build life skills to give young people the best chance to succeed



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Senior Programme Manager (maternity cover)
Hours: 35 hours per week
Contract: 9 to 12 months maternity cover
Salary: £37,800 + 7% pension contribution
Location: mainly remote, with in-person working from a central London location as required
Reports to: Interim CEO
Direct report: line managing a small team of 2 to 3
Is this you? If so, this job may be for you…
-
Do you want to make a mark in the first year of a brand new programme?
-
Do you have a passion for supporting young people to access professional careers?
-
Do you have experience leading learning sessions and events for young people, both online and in person?
-
Are you adaptable, capable of transitioning between direct engagement with young people, and focusing on the project management and administrative aspects of the role?
About The Brokerage
The Brokerage is an award-winning, social mobility charity. For 30 years, we have supported over 87k less-advantaged young people to fulfil their potential through improved awareness and access to professional career opportunities. Together with our talented young people and top UK companies, we are breaking down barriers to a more diverse and talented workforce.
Our mission is twofold - to empower working-class and ethnically diverse young people (16-25) to recognise their strengths, gain skills, and access opportunities to reach their career potential. We are also building a dynamic alliance with forward-thinking employers to support them in accessing and retaining this talent. Together, we develop an inclusive and equitable workforce, one that authentically mirrors the rich diversity of our society.
The Team
The Brokerage is starting a new chapter with our Next Gen Talent Career Programme, embarking on a renewed journey that will see us work with our young people and partners in a deeper and more impactful way.
We are an interconnected, diverse, mission-led team that truly lives our values. As such, we are bold and dynamic in our approach to our work whilst fostering a trust-based environment that provides freedom, flexibility and autonomy. We take a people-centred approach when it comes to our team, young people and corporate partners and we make decisions and develop programmes that are insight-led.
Our Programme
This is an exciting time to join The Brokerage and play a vital role in rolling out our brand new Next Gen Talent Programme. The programme is a two-stage career progression initiative designed to equip working-class young people with the employability skills and guidance necessary for success in the corporate world, with the ultimate aim of supporting our young people to secure and sustain a professional career.
Role purpose and main responsibilities
To lead our work on the Next Gen Talent Career Programme and support our other programmes helping young people (aged 16 to 25) access careers in professional services, banking, insurance and property.
Through our programmes, we help to develop young people so that they are equipped with the professional insights and skills needed for the workplace. We do this via a high-quality curriculum of events, including masterclasses, bootcamps, career coaching and mentoring that involve our corporate volunteers.
The Senior Programme Manager will take the lead on delivering the programme and outcomes across the Next Gen Talent Career Programme; whilst working in a highly collaborative and flexible way alongside our other senior programme managers, career coach and the volunteering and events manager.
Main Responsibilities
-
Project manage the Next Gen Talent Career Programme to ensure that participants develop the skills and knowledge needed to access professional careers in Engineering.
-
Manage the recruitment process for the Next Gen Talent Career Programme, including advertising the programme to our existing pool of students and wider stakeholders, managing the application and interview process.
-
Work with young people, corporates, funders and consortium delivery partners to develop and enhance programme delivery.
-
Manage the promotion and delivery of high-quality in-person and online events; facilitating sessions where necessary, working with the career coach, volunteering and events manager and freelance staff.
-
Develop engaging programme collateral to maintain relevance and quality, working alongside the communications team and incorporating participant feedback and sector insights
-
Manage relationships, communications and briefings for funders, corporate partners and volunteers.
-
Oversee and deliver one-to-one guidance for candidates, working with the career coach to ensure their engagement with the programme and to support placement applications.
-
Contribute to the retention of all corporate partners by overseeing the creation of engaging, responsive and cost–effective project plans, working alongside the partnerships team
-
Set, track and monitor targets and KPIs, working with the interim CEO to ensure programme deliverables are monitored and achieved.
-
Provide regular information reports and updates for The Brokerage Senior Management Team, Board of Trustees, funders and consortium delivery partners.
-
Play an active role in the planning and delivery of The Brokerage’s strategic objectives and participate in events and activities for The Brokerage as required.
-
Maintain up-to-date records on our CRM system (Salesforce).
-
Contribute to the development and implementation of our employer products working closely with the Interim CEO, and relevant team members.
-
Line Management of a small team of 2 to 3.
-
Lead on discrete tasks outside of day to day job as appropriate.
We are looking for someone with:
-
Experience working with young people and building relationships with a range of stakeholders.
-
A strong understanding of early careers recruitment/application processes.
-
A dynamic personality with strong written and verbal communication, combined with empathy and patience, to effectively engage with diverse individuals.
-
Highly organised, with excellent attention to detail and the ability to manage competing priorities, including administrative aspects.
-
The ability to balance firmness with sensitivity when necessary, particularly in managing relationships and safeguarding the well-being of young people.
-
Relevant lived and/or professional experience (i.e. experience of the challenges faced by those from less-advantaged backgrounds)
-
A growth mindset, open to feedback, learning and development
-
Excellent IT skills, including demonstrable usage of CRM databases (e.g. Salesforce or equivalent) and other tech tools.
If you think that you are the right candidate for this role but don’t quite meet 100% of the criteria, be bold, apply anyway!
Other benefits:
-
28 days’ paid annual leave (3 to be taken at Christmas) plus Bank Holidays plus one day birthday leave
-
Employee Assistance Programme
-
A collaborative, diverse, mission-led team that works within a flexible, trust-based environment
How to apply:
Please complete the application form along with an upload of your CV.
Closing date: Friday 13th February 2026 at 12 noon.
Please note that interviews will be taking place on a rolling basis, and vacancies may be filled prior to the closing date if we find the right candidate.
Interview process: We will conduct a two-stage interview process that will include competency and scenario-based questions, alongside practical skills-based assessments.
If you would like to find out more about this role, please get in touch!
The Brokerage is committed to providing equal opportunities to prospective and current employees. It is the policy of The Brokerage to ensure that access to employment, training and career progression is determined solely by the application of objective and legitimate criteria and individual merit. If you require specific adjustments during the recruitment process, please let us know, and we will do our best to support you.
Empower working class, ethnically diverse young people to recognise their strengths, whilst building a dynamic alliance with employers to support them


The client requests no contact from agencies or media sales.
Overview
Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives.
Our core values are ‘Be open, be compassionate and be bold’ and our teams apply these daily offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.
We are looking for a passionate and experienced professional to lead the development of our Affected Others service, supporting children, young people (CYP), and families impacted by familial substance misuse. This is an exciting opportunity to shape and grow a service that makes a real difference in breaking cycles of harm and building resilience.
Where: Buckinghamshire (Countywide)
Full Time Hours: 37.5 per week
Full Time Salary Range: £32,002.35- £34,214.20*
*Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.
Responsibilities
About the Role
As the lead for this specialist area, you will:
- Drive the design and delivery of innovative interventions for children, young people and families affected by substance misuse.
- Develop group programmes, resources, and training to strengthen whole-family approaches.
- Build strong partnerships with key stakeholder such as adult substance misuse services, schools, children’s services, and health professionals to ensure seamless referral pathways.
- Develop and deliver training and consultation to external partners and stakeholders on the issues facing young people affected by substance misuse of others.
- Champion safeguarding and best practice across the service.
- Hold a caseload of complex and high-risk cases involving children, young people, and families, delivering whole-family support, including parenting programmes and harm reduction strategies.
- Monitor and evaluate service impact, ensuring continuous improvement.
About You
We’re looking for someone who is:
- Experienced in working with families facing multiple risk factors, including parental substance misuse.
- Skilled in delivering 1:1 and group interventions and developing new programmes.
- Knowledgeable about safeguarding and child protection procedures.
- Qualified to Level 3 in Health & Social Care (or equivalent).
- A strong communicator and collaborator, able to influence and lead within multi-agency settings.
- You will need to work flexibly countywide across Buckinghamshire so must hold a full UK driving license and have access to a car.
What we Offer
- 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days”
- Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
- Contributory pension scheme
- A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
- Opportunity to lead and shape a vital service alongside a friendly and supportive team
- Training, career development & progression opportunities
- Refer a friend scheme.
Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.
Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.
We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.
Salary Range (pro rata if part time)
CGL points 28 to 30 (£32,002.35 - £34,214.20)
ILW / OLW /Fringe
N/A - Outside London Weighting Area
Closing Date
19/2/2026
This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.
Our mission is to help people change the direction of their lives, grow as individuals, and live life to its full potential.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Outside the Box we make a real difference, positively changing the lives of the people with learning disabilities/autism. To build on our success, we are now looking for someone special to lead our ‘day’ services (OTB Choices).
OTB Choices provides a dynamic portfolio of education, skills, creative and work experience opportunities, from cooking, art and craft to printing, computing, music and customer service, and much more. We are at an exciting stage in our delivery and development and are seeking an exceptional person to lead and manage our services, ensuring consistently high quality provision that really does make a difference.
You will play a pivotal role in our work, proactively leading a diverse team and multi-site operations to achieve targets and outcomes. You will be solution-focused, have the strength, vision and evidenced track record of an experienced manager and shared passion for enabling and empowering people with learning disabilities and/or autism to have their best lives.
To apply, please submit a full CV together with a covering letter (no more than 4 sides of A4) setting out your experience and suitability for the Service Manager/Director role, taking account of the details in the attached application pack (above) and reflecting your understanding of our charity and Outside the Box.
The client requests no contact from agencies or media sales.
Overview
Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.
Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.
Are you passionate about supporting young people and shaping education-based interventions? We are looking for a Senior Practitioner – Education & Partnerships to lead strategic engagement with schools, colleges, and community partners across Buckinghamshire. This is a unique opportunity to combine frontline expertise with leadership in developing targeted education programmes and partnership work.
Where: Buckinghamshire (Countywide)
Full Time Hours: 37.5 per week
Full Time Salary Range: £32,002.35- £34,214.20*
*Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.
Responsibilities
Key Responsibilities
- Act as a practice lead within our Children & Young People’s Service, working with young people with complex needs.
- Drive the development and delivery of substance misuse prevention and early intervention programmes in educational settings.
- Build strong relationships with schools, PRUs, youth services, and voluntary organisations.
- Represent the service at education forums, safeguarding panels, and partnership boards.
- Line manage the Targeted Intervention Coordinator and oversee the Youth Ambassadors programme.
- Provide training and consultation to professionals on issues facing young people around substance misuse.
- Deliver high-quality interventions for young people with complex needs, including assessments, care planning, and psychosocial support.
- Lead education-focused initiatives such as targeted ter 2 workshops and interventions.
- Develop resources and toolkits for schools and youth settings.
- Ensure accurate data collection and reporting for educational interventions.
- Support the Team Leader with case management, audits, and service development.
- Champion safeguarding and trauma-informed practice across all activities.
About You
We’re looking for someone who is:
- Experienced in multi-agency working and building strong partnerships.
- Knowledgeable about young people’s substance misuse, safeguarding, and harm reduction.
- Skilled in delivering education programmes and managing staff or volunteers.
- Qualified to Level 3 in Health & Social Care (or equivalent).
- You will need to work flexibly countywide across Buckinghamshire so must hold a full UK driving license and have access to a car.
What we Offer
- 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days”
- Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
- Contributory pension scheme
- A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
- Opportunity to lead and shape a vital service alongside a friendly and supportive team
- Training, career development & progression opportunities
- Refer a friend scheme.
Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.
Direct applications only — we will not be engaging agencies for this vacancy.
Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.
We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.
Salary Range (pro rata if part time)
CGL points 28 to 30 (£32,002.35 - £34,214.20)
ILW / OLW /Fringe
N/A - Outside London Weighting Area
Closing Date
19/2/2026
This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.
Our mission is to help people change the direction of their lives, grow as individuals, and live life to its full potential.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice face to face, over the phone and digitally.
Our communities are facing unprecedented challenges with rising costs. The rising cost-of-living continues to directly impact individuals and families, with more people than ever in negative budgets and debt.
Our Money Advice and Consumer Energy Debt teams provide support and empower vulnerable clients to manage their income, maximise income and assess their best strategies and options to address debt issues long-term.
There’s no ‘average’ case – advice is tailored, and each client is treated equally. As a supervisor, you will play a key role in ensuring that our regulated money and debt advice services are delivered to high quality standards and KPIs are met through file reviews, training, coaching and supporting advisers with complex queries.
It can sometimes be a challenging role, but you will be fully trained and supported, working as a key part of an approachable and supportive team in a rewarding environment – and working alongside an established team across the organisation.
This is a fantastic opportunity for an accredited debt supervisor, or a development opportunity for a Money and Pension Service (MaPS) accredited debt adviser/caseworker, with personal and professional development opportunities that include the technical supervision pathway.
About you:
- MaPS accredited supervisor OR adviser/caseworker
- Experience in working in the Money Advice/Debt sector
- Experience in managing money advice/debt caseloads
- Excellent interpersonal skills to engage with a diverse range of clients,
- Organisational skills with the ability to adapt, prioritise deadlines and competing tasks in a fast-paced environment,
- A genuine passion for continual professional development,
- Be empathetic, compassionate and resilient, understand how to use trauma informed approaches and be adaptable to client needs
- Be resilient and adaptable.
Key Tasks within this role include;
- Provide technical supervision to advisers through; File reviews and Responding to live queries
- Undertake one off advice and casework as required
- Guide and empower advisers – coaching through live queries, complex cases and feedback of file reviews
- Ensure services are provided during advertised opening times and within agreed time commitments
- Work closely with the Training & Development Lead to ensure all adviser training plans are progressing and create/deliver technical debt training sessions
- Monitor targets and performance, analysing areas for improvement and working closely with supervisors and advice delivery managers to resolve
- Work collaboratively across the organisation to ensure client linked issues are dealt with appropriately and up to date information on service delivery is disseminated to advisers
- Maintain own clear case records for the purpose of continuity of casework, information retrieval, and statistical monitoring and report preparation (using national case management system, Casebook)
Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting thousands of clients every year.
Overview
Are you ready to lead with purpose and make a real impact in young people’s lives?
At Change Grow Live, we believe in being open, compassionate, and bold — and we’re looking for a dynamic Team Leader to bring those values to life in our Children & Families Team. The post holder will be responsible for the operational management of the services ‘Hidden Harm’ team who support children and young people affected by parental substance misuse.
You’ll be at the heart of shaping a responsive, innovative service across Hertfordshire, empowering young people and their families to overcome challenges and thrive. This is your chance to lead a passionate team, drive service excellence, and help build brighter futures.
We are looking for a confident leader with experience in children’s services or substance misuse apply now and help us shape a future where every young person feels supported, safe, and heard.
Where: Hertfordshire
When: We're looking for the right person to join our team on a fixed term contract until the end of March 2027
Part Time Hours: 22.5 per week
Full Time Salary Range: £35,220.59 - £37,184.91 + Outer Fringe allowance £694.25 (Pro-Rata)
*Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.
Responsibilities
About the role:
- Under the supervision of CGL’s Cluster Manager, you will lead the delivery of services that empower Children, Young People, and their Families to overcome issues around substance misuse.
- The post holder will provide line management to practitioners within the service and will be responsible for the operational management and strategic development of the service.
- They will always maintain high professional standards and ensure a Young Person focused approach in all aspects of delivery with the aim of reducing harm and promoting resilience.
- They will lead by example in creating a professional and young persons focused team culture focused on excellent service delivery.
- The post holder will ensure a positive learning environment where integrity and professionalism are paramount, whilst empowering staff to ensure all attempts at positive outcomes are achieved for those using the service.
- You will support the Cluster Manager in the continual development and improvement of service delivery.
- You will develop and maintain excellent working relationships with partners both internally within the service and externally within a wider partnership.
- The Post Holder must have a valid UK Driving License and access to a car in order to work flexibly at various operational sites as required.
About you:
- Experience of working with children and young people experiencing difficulties around Substance misuse.
- Knowledge of the issues facing children, young people and their families affected by substance misuse.
- Excellent knowledge of drugs and alcohol and their effects.
- Line management experience including the delivery of reflective practice.
- The ability to lead, empower and motivate a team.
- Excellent knowledge of safeguarding policies and practices relating to children and young people and experience of embedding these operationally.
- The ability to foster new partnerships and to maintain positive relationships with partner agencies.
- Knowledge of a range of psychosocial and evidence-based interventions around substance misuse.
- Knowledge and understanding around the ‘Hidden Harm’ agenda.
- Knowledge and experience of community-based support/outreach practices.
- Ability to ensure all record keeping, outcome monitoring and data collection is maintained effectively.
- Communicate confidently and effectively, verbally and in writing.
- Respond flexibly to the demands of the post.
- The ability to keep calm under pressure.
- Show commitment to facilitating positive outcomes for young people and their families.
What we will give to you:
- 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days”
- Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
- Contributory pension scheme
- A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
- A friendly and supportive team
- Training, career development & progression opportunities
- Refer a friend scheme.
Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.
Direct applications only — we will not be engaging agencies for this vacancy.
Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.
We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.
Salary Range (pro rata if part time)
CGL points 31 to 33 (£35,220.59 - £37,184.90)
ILW / OLW /Fringe
Outer Fringe (£694.25)
Interview Date
23/1/2026
Closing Date
15/2/2026
This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.
Our mission is to help people change the direction of their lives, grow as individuals, and live life to its full potential.
Please note that care-experienced applicants who meet the essential criteria will be guaranteed an interview.
We are actively trying to increase the diversity of our team and we encourage applications from people from minoritised ethnic backgrounds. We are dedicated to being a workplace where everyone feels a sense of belonging and where diversity is celebrated. In our last staff survey, 95% said they feel a sense of belonging at Settle. Please see our website for more information on our approach to Equity, Diversity and Inclusion.
Benefits
- Flexible working arrangements around 10am-4pm core hours
- 40 days paid leave per year: 25 days annual leave (pro-rata), 8 bank holidays, 3 days between Christmas and New Year and 4 wellbeing days (pro-rata)
- Strong commitment to professional development with a dedicated training budget
- Up to 5% pension contribution
- Cycle to work scheme
- Employee Assistance Programme offering access to free therapy
- Work phone and laptop
- A supportive and inclusive culture with regular team social events
We’re looking for someone to join Settle in a new and exciting role, working to grow and develop our community of young people and oversee the coordination of our participation work, sometimes referred to as youth involvement or lived-experience involvement.
We believe that lived experience would be particularly valuable to this role so applicants with experience of the care system are strongly encouraged to apply. Care-experienced applicants who meet the essential criteria will be guaranteed an interview (see the experience needed for this role for a clear definition of what we mean by 'care-experienced').
As Senior Community and Participation Officer you will play a key part in creating strong two-way communication with young people, increasing engagement in our community programme and helping to improve our offer through feedback. You will lead in designing, coordinating and facilitating community workshops and getting to know our community of young people. You will work closely with other teams across the organisation to support them to coordinate involvement and participation opportunities for our Settle Community as well as young people who are active on the programme.
We are looking for a compassionate and collaborative individual who has previously led or been involved in community organising or the development and management of communities of interest and shared action. You will have a good understanding of the needs of care experienced young people and will feel comfortable managing risk and safeguarding concerns to ensure that the young people you are working with receive high quality support.
You’ll feel comfortable working with people from a range of backgrounds and will enjoy building relationships with colleagues and organisations outside the direct Settle team. You are a great connector, able to draw connections between the stakeholders you are building relationships with to source opportunities for the different ways they could engage with the Settle Community and the wider organisation. You will utilise creative thinking to ensure our community offer is engaging and of value to the Settle Community.
Our vision is a 21st century Britain where no young person is homeless and all young people get a fair chance at doing well.
The client requests no contact from agencies or media sales.
ID: 1672 Peer Mentoring Coordinator
Service: Project Indigo, Off Centre
Salary: £32,750 - £35,564 FTE per annum, inclusive of Inner London Weighting (£19650 - £21338.40 pro rata per annum)
Location: Hackney
We typically work 2 days a week in the office but offer the flexibility to work fully remotely. Our office space is wheelchair accessible.
Hours: 22.2 hours per week (part-time)
We offer flexible working arrangements - please see below for more details.
Contract: Permanent Contract
Family Action & the Role’s Impact:
We are seeking a Peer Mentoring Coordinator to develop and manage our new LGBTQ+ Peer Mentoring Programme, training and supporting Project Indigo members to become mentors in the local community.
Project Indigo is the LGBTQ+ youth service based at Off Centre at Family Action. It is open to anyone aged 16-25 who identifies as LGBTQ+ or is exploring their sexuality or gender identity. Our weekly youth group is a safe, supportive space for LGBTQ+ young people to meet each other and participate in workshops and activities. In addition to the youth group, Project Indigo offers 1-to-1 support and advice sessions with the Project Lead. The group aims to support young people to build links with the local LGBTQ+ community, build meaningful relationships and get support around issues that are impacting them. Project Indigo maintains a youth-led and person-centred approach, with this role being developed in consultation with our members to support them in accessing training and support to do community-focused work. The Peer Mentoring Coordinator’s role will be to develop a new Peer Mentoring Programme, supporting older Project Indigo members to train as mentors and deliver mentoring sessions with younger LGBTQ+ people in the local community.
Off Centre is a service that provides a range of targeted mental health focused support services to young people aged 16 to 25 who reside/are registered with a City and Hackney GP. These include: individual, counselling and psychotherapy, individual and group art psychotherapy, key-work support, out of hours drop-in service on Thursday evenings; targeted provision for children and young people of African, Caribbean and mixed heritage (ACH); and an Information and Advice provision.
The role
As the Peer Mentoring Coordinator, you will develop and lead Project Indigo’s Peer Mentoring Programme. Central to the role will be understanding young mentors’ needs and goals, and providing high quality supervisory support throughout the training and mentoring process. You will further develop the Mentoring programme, consulting with relevant organisations, liaising with partners, and keeping accurate records to monitor progress for administrative and evaluative purposes.
Your impact
This role will enrich Project Indigo’s holistic offer by providing young people with the opportunity to access training, qualifications and work experience while receiving high quality support tailored to their needs. You will offer sensitive supervisory support to young LGBTQ+ mentors, supporting their diverse need by maintaining an empathetic, intersectional and youth-led approach.
Your skills
You will be a confident communicator with proven experience of working in a supportive role with LGBTQ+ young people and/or evidence of in-depth knowledge of issues relating to LGBTQ+ young people, in particular trans and gender diverse young people.
You will be empathetic and maintain an understanding of the social issues impacting young LGBTQ+ people. You will have excellent organisational skills and be able to manage your time and workload effectively. You will have an understanding of risk management, health and safety issues and the ability in accordance with local and organisational safeguarding policies.
We particularly encourage applicants with lived LGBTQ+ experience and/or those with experience working with LGBTQ+ young people. We offer a guaranteed interview scheme for disabled applicants and will reimburse your travel cost if you attend an interview.
What will we offer you
We’ll offer you a generous pension scheme and leave entitlements, eye care vouchers and a cycle to work scheme. Family Action has multiple internal staff diversity networks including the Anti-Racism and People of Colour Network, Disability and Accessibility Network, Gender Equality Network, LGBTQIA+ Equality Network and Parents and Carers Equality Network, open to all members of staff who self-identify into a particular group. We have a dedicated Trans, Intersex and Non-binary Inclusion Policy, including Transitioning at Work Guidance.
All roles in Family Action are open to a discussion about possible flexible working options and all new starters will have the right to make a flexible working request from day one of employment. We have an excellent wellbeing offer and we will invest in your continuing professional development with on-going quality training and career development opportunities. You’ll join an established, supportive and high-performing service and have the opportunity to thrive in an innovative organisation that values your opinion, encourages learning and has the needs of children and families at its core.
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect. If you share these values and behaviours and have the necessary skills then we look forward to hearing from you.
To Apply:
· Click the “Redirect to Recruiter” link above and fill out our digital application form
· Closing Date: Sunday 15th February 2026
For direct queries with the hiring manager, please email Nigel Lockley.
Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service.
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We are committed to increasing the representation of these groups at Family Action because we know that greater diversity will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support.
All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.
To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person.
*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.
Family Action is an award-winning national charity working from the heart of local communities across England and Wales.



The client requests no contact from agencies or media sales.
Overview
CGL Buckinghamshire Children and Family Worker
Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each person as an individual and working with them to find the right treatment and care options.
Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.
An exciting opportunity has arisen within our Buckinghamshire Service for you to join a dynamic team committed to supporting children and young people who have been affected by someone else’s drug and/or alcohol use. The role of a Children and family Worker will support children and young people under the age of 18 on a one-to-one basis in a confidential space. The role will deliver a wide range of interventions/ education though activities, such as games, arts and crafts and emotional wellbeing resources. The role will utilise a young person-centred approach, empowering them to explore situations which they feel they have little control over to support them to lead a safe, happy, and healthy life.
The role will work in partnership and liaise with other young people services throughout Buckinghamshire, to provide holistic support to young people accessing the service. We need to record information about what we do, so enjoying a bit of admin work and attention to detail is important, but most of the time you’ll be enjoying working with young people from all backgrounds, making a difference to their lives. You will be required to work flexibly across operational sites as required so must hold a full UK driving license and have access to a car. Don’t worry, there is a wide array of training and development opportunities to help support you in your work.
Where: This role will be based across Buckinghamshire County
When: We're looking for the right person to join our team ASAP on a permanent contract
Hours: Full Time, 37.5 per week
Full Time Salary: £27,861.26 - £32,002.35 per annum, pro rata
Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.
Responsibilities
About the role:
- To holistically support CYP affected by parental substance misuse, using a range of interventions including group work, 1:1 work, whole family interventions, safety planning and safeguarding working closely and proactively with the family unit to support positive and sustainable outcomes.
- Identify families in conjunction with other agencies, who will benefit from a Think Family / Whole family approach, negotiating participation and engagement with the programme of care.
- Identifying and responding effectively to potential safeguarding issues.
- Reducing drug and alcohol related harm to young people and the wider community.
- Working with young people to support positive, holistic outcomes in relation to their health and wellbeing, enabling them to lead safe, healthy, and purposeful lives: reducing risk and increasing resilience
- Working flexibly across sites where required
About you:
- Experience of working with young people and knowledge of the issues they face
- Knowledge of safeguarding concerns in relation to children and young people and the Fraser Competence framework
- Have an excellent understanding of drug and alcohol issues and experience of working within a related field
- Knowledge of working with evidence-based practice around young people’s substance misuse treatment services and methods, including relevant best practice guidance
- An accomplished communicator, both verbal and written with a high degree of personal IT competency
- Be able to accurately update and maintain records and to work to deadlines for the submission of information, e.g., reports
- Have excellent team working and interpersonal skills, maintaining a highly cooperative approach to supporting colleagues in delivering service objectives
What we will give to you:
- 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days”
- Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
- Contributory pension scheme
- A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
- A friendly and supportive team
- Training, career development & progression opportunities
- Refer a friend scheme.
Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.
Direct applications only — we will not be engaging agencies for this vacancy.
Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.
We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.
Salary Range (pro rata if part time)
CGL points 23 to 28 (£27,861.26 - £32,002.35)
ILW / OLW /Fringe
N/A - Outside London Weighting Area
Interview Date
2/3/2026
Closing Date
20/2/2026
This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.
Our mission is to help people change the direction of their lives, grow as individuals, and live life to its full potential.
37.5 hours per week / £27,770 per annum / permanent / working onsite on a seven-day rolling rota, including evenings, weekends and bank holidays.
At YMCA DownsLink Group,is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, building life skills and self-confidence, and supporting emotional wellbeing and mental health.
Our Values - we do what’s right, we work with heart, and we build real connections - guide and shape how we show up for children and young people we support and for each other.
services delivers specialist 24-hour supported accommodation where young people are supported to acquire the necessary skills in preparation for living independently, safely explore their increased freedom of choice and develop responsibilities associated with adulthood, whilst still having the appropriate level of support from an experienced team.
We adopt a trauma informed and psychologically informed approach to supporting our residents to help them build essential life skills, identify their goals and support residents into independent accommodation. We have a dedicated team of Support Workers, Night Workers and additional Bank Workers who provide support, guidance, and signposting around areas such as housing, budgeting, living skills, jobs and relationship building.
We are looking for a Supported Housing Support Worker to join our Ewhurst Road, Crawley team, who will hold a caseload of residents and meet with them weekly to build a support plan.
Main areas of responsibilities are:
Housing:
- Coach young people to manage their occupancy agreement and adhere to house rules, in preparation for independent living
- Promote a credit culture, encouraging young people to keep up to date with all payments for rent
- Maintain up-to-date knowledge of housing and welfare benefits for young people and be well-informed on significant changes to housing law
- Deal effectively with non-compliance issues, such as non-payment of rent or damage to room, using restorative practices and working collaboratively with the rest of the team
Coaching and Engagement:
- Coach young people so they can articulate their aspirations and ambitions and take the lead in acquiring the skills they need to live independent and fulfilling lives
- Ensure young people are encouraged to take responsibility for their own personal development, to engage with the services on offer and build strong networks and connections within the local community
- Ensure consistent standards of safeguarding and Trauma Informed Practice when supporting young people, observing our safeguarding procedures, and keeping yourself and residents safe by respecting professional boundaries
- Maintain client records on In-Form (client database) detailing the young person’s journey in relation to their strengths and needs, any risks, and any outcomes (to monitor service performance)
General:
- Work as part of a team, on a rota shift pattern, ensuring young people at the service have non-judgemental, objective, and supportive staff during the day/evening, along with taking responsibility for personal safety during periods of lone working
- Contribute to a great working environment, with a calm, yet assertive manner, being able to handle potentially difficult situations
- Participate in relevant continuing professional development and utilise Reflective Practice Supervision as part of leading psychologically informed practice
There will be times when lone working will be a requirement for this role, but you will get to know the team and service, along with an induction and training prior to starting on a rota. Please download the job profile for full role details.
If you are enthusiastic about this opportunity but don’t meet every single requirement, we still encourage you to apply. Your skills and experiences may be more transferable than you think, and you could be exactly the person we’re looking for.
This is a dynamic and varied role; you will be passionate about being involved in the support and growth of young people.
Experience and Knowledge:
- Experience relating to housing, support work, and/or working with young people at risk
- Experience of working proactively with a caseload of young people with multiple and complex needs to enable them to achieve independent living
- Knowledge of statutory and voluntary resources available to young people with multiple and complex needs
- Knowledge of good safeguarding procedures in relation to young people and the ability to maintain effective professional boundaries
- Demonstrated confidence and competence in recording notes/actions in service log, incident forms and health and safety check lists
Skills and Abilities:
- Ability to communicate clearly both verbally and in writing for appropriate recording of a resident’s progression, and to evidence outcomes achieved
- Ability to build and maintain strong relationships with all stakeholders, including signposting and advocating for clients as necessary
- Ability to work autonomously, and use own initiative, as well as being part of a team
- Clear verbal and written communication skills, good IT, and keyboard skills
- Ability to de-escalate volatile situations and manage challenging behaviour appropriately
CLOSING DATE: Wednesday 18 February 2026 at midnight.
Please note that we are unable to offer a work permit or visa sponsorship for this role; applicants must already have the right to live and work in the UK independently.
An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment.
Accessibility If you require assistance or have questions regarding the application process, please do contact us.
YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns.
Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children’s and Adults’ Barred Lists) as well as comprehensive reference and activity check.
Our mission is to help children and young people have a fair chance to be who they want to be.

We are looking for a passionate and experienced manager to lead our new Dorset High-Risk IDVA Service. As the IDVA Service Operations Manager, you will be responsible for the operational delivery, quality, and strategic oversight of a specialist team supporting victims of domestic abuse across Dorset. This role is 37.5 hrs offered as hybrid working with two days from our Boscombe office, however travel across Dorset will also be required.
You will provide strong leadership, ensure trauma-informed, victim-centred practice, and work closely with multi-agency partners-including Dorset Police, MARAC, DA service partners, health, and safeguarding teams-to ensure safe, high-quality and effective service delivery.
This role is pivotal in shaping a newly commissioned service and embedding high standards aligned to SafeLives Leading Lights best practice.
What we offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
- Flexible Working Options: Including hybrid working
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Welcome Bonus: £500 on successful completion of probation period.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
- Lead, manage and develop a team of Independent Domestic Violence Advisors, ensuring high-quality, consistent and safe practice.
- Oversee the daily operations of the Dorset IDVA service, ensuring contractual requirements and KPIs are met.
- Coordinate effective multi-agency working, including attendance at MARAC, partnership meetings and commissioning discussions.
- Provide case oversight, risk management guidance and quality assurance for high-risk domestic abuse cases.
- Monitor performance, reporting, workforce planning and service improvement activities.
- Build strong relationships with statutory and voluntary agencies to promote partnership-led, victim-focused service provision.
- Ensure the team adopts a trauma-informed, inclusive approach that centres the needs and voices of victims.
- Lead recruitment, supervision, wellbeing support and development of staff.
- Ensure compliance with safeguarding procedures, data security, and relevant legislation.
About You:
Ideally, you will have
- Experience working within multi-agency forums
- Experience representing or developing services at an operational level
- Experience supporting workforce wellbeing in trauma-exposed roles
- Additional specialist knowledge such as coercive control, harmful practices, or complex needs.
You will need
- Experience managing domestic abuse or similar high-risk safeguarding services.
- Strong leadership and people-management skills, with the ability to coach, support and develop staff.
- A thorough understanding of domestic abuse, risk assessment and safety planning.
- Excellent knowledge of MARAC processes and multi-agency safeguarding arrangements.
- Confidence in managing service performance, reporting and contractual requirements.
- The ability to work collaboratively with partners to achieve positive outcomes for victim/survivors
- Strong written and verbal communication skills, with the ability to represent the service at a strategic level.
- A commitment to Victim Support's values and a compassionate, trauma-informed approach.
This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.
About Us:
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.


