Lead progression coach jobs

About the role:

At the Women’s Recovery Service, you’ll be part of a dedicated accommodation service supporting women who have experienced homelessness, VAWG, poor health, substance use, and exclusion from essential services.

This is more than a job in accommodation services: it is an opportunity to stand alongside women as they reclaim their strength, build new futures and shape their own recovery.

As our Specialist Multiple Disadvantage Worker you will bring expertise, creativity and determination to help women break down barriers and take steps forward with confidence. Every day is different – from providing one to one support and leading group sessions, to working with health, housing and VAWG partners to open up new opportunities. You will be a voice of encouragement and advocacy, ensuring women get the services and respect they deserve, and you will see the impact of your work in the real changes women make in their lives.

Joining Single Homeless Project means being part of an organisation that believes in your growth as much as the growth of our clients. You will be supported through training, reflective practice and career progression, giving you the chance to deepen your expertise and take your career in exciting directions. This role is your chance to make a lasting difference not only to the women you support but to how SHP continues to lead the way in ending homelessness for women across London.

*For genuine occupational requirement reasons, we are seeking female applicants only for this post (exemption under the Equality Act 2010; Schedule 9 Part 1). 

About you:

• Experience of supporting people facing homelessness and multiple disadvantage such as domestic abuse, substance use, and poor mental or physical health.
• Knowledge of women’s services and the impact of violence against women and girls (VAWG).
• Understanding of how statutory and community services operate, including health, social care, housing and criminal justice.
• Ability to engage and build trust with people who may be reluctant to accept support.
• Ability to manage a caseload effectively and balance competing priorities.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Wednesday 26th August at midnight

Interview date: Wednesday 9th September online via Microsoft Teams

Please note there will be a second stage interview in service in Camden for suitable candidates. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship will not be accepted or progressed.

Crisis is the national charity for people experiencing homelessness. We have embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

This is a new and exciting role at Crisis Skylight Birmingham to join a team of experienced and highly skilled staff supporting homeless people move into their own long term sustainable tenancies.

Location: Onsite Crisis Skylight Birmingham, 25 Heath Mill Lane, B9 4AE

Contract: Fixed term contract until 30 June 2027

About the role

As a Coach Lead Worker (Landlord Liaison) you will join our team in Birmingham at an exciting time. You will be managing a caseload of homeless members and providing advice, guidance and advocacy as well as delivering an outstanding property procurement service across the private rented sector. In addition, it’s a role requiring commercial acumen and creativity as you partner with private landlords to source accommodation for our members. You will work collaboratively with partners and staff across the organisation to ensure tenants receive the support they need to sustain their homes and landlord relationships are nurtured. There is scope for development of the role and plenty of support. It’s a fantastic opportunity to make the role your own and shape it from the beginning.

About you

To be successful in this role you will need to demonstrate the following skills, experience and knowledge:

• Managing a caseload of homeless people and working towards case management standards
• Experience of working with homeless people and supporting them achieve a positive housing outcome
• Experience of sourcing, procuring, and allocating accommodation and making tenancies work for tenants and landlords
• Knowledge of the Birmingham (and surrounding areas) housing market and the barriers and opportunities faced by people who are homeless
• Understanding of housing law
• Developing, building, and maintaining relationships with key stakeholders
• Experience of working in a lettings and housing procurement environment
• Showing resilience when dealing with difficult situations
• A self-starter who can work on their own initiative

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note, our salaries are fixed to counter inequity, and we do not negotiate at offer stage.
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Two-days (pro rata) wellbeing days
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 23 August 2026 at 23:55

Interview date: Monday 7 September 2026 at Crisis Skylight Birmingham, 25 Heath Mill Lane, B9 4AE

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility 

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help. 

Registered Charity Numbers: E&W1082947, SC040094 

Salary: £38,000 FTE 
Contract: Permanent 
Working pattern: Full-time; 39 hours p/w 
Location: HMP Brixton, HMP Downview, HMP Send, The Clink Cafe in Herne Hill and the South East 
Applications will be reviewed on a rolling basis.

ABOUT THE CLINK CHARITY

The Clink Charity, founded in 2009, aims to prevent and reduce reoffending through training, rehabilitation, and support. We deliver hospitality and horticulture training behind the prison walls and in the community, by creating an environment where our students are supported to gain the skills, confidence and qualifications they need to rebuild their lives.

Since that time, we have trained approximately 5,000 people in prison and delivered 2,600 City & Guilds qualifications in a variety of hospitality and food courses.

What makes The Clink unique is our post-release support and mentoring programme that rehabilitates an offender back into society through assistance with health and mental health issues, housing, employment, family connections and friendships.

The charity operates an award-winning fine dining restaurant open to the public in HMP Brixton, training kitchens in the prison estate, horticulture projects at HMP Send and HMP Earlestoke, a commercial bakery in Brixton and a bespoke delivery service, Catered by Clink.

Additionally, Clink Events is our social enterprise catering business with food produced by the women in HMP Downview and also and additional kitchen at Herne Hill and then served by alumini on front of house ats some of the best venues in London including the Guildhall, the Science Museum, Cutty Sark, Kew Gardens and the Camden Roundhouse.  . In 2024, across 218 events, The Clink fed 36,000 people.

More information can be found on our website and social media channels.

JOB PURPOSE

The Reintegration and Employment Lead (Prisons & Through the Gate) is responsible for leading the delivery of high-quality reintegration and employment support across multiple prison establishments and into the community, as well as across our youth projects.

This is a visible operational leadership role, working across a portfolio of prisons to ensure individuals are supported to leave custody with realistic employment opportunities, coordinated Through the Gate support and the practical tools they need to secure and sustain meaningful employment post-release.

The role also supports our youth café projects in South London and Guildford, working alongside Chef Trainers and Youth Support Workers to ensure that young people at risk of offending are supported to progress into further education, employment or training following graduation from the programme.

You will lead and develop a geographically dispersed team of Support and Employment Workers, building strong relationships with prison governors, prison staff, probation, employers and community partners to ensure a consistent, high-quality service across all locations. By providing effective leadership, driving continuous improvement and maintaining the highest professional standards, you will help people build positive futures through education, training and employment, contributing to reduced offending and reoffending and safer communities.

KEY RESPONSIBILITIES

Operational Leadership 

· Provide visible operational leadership across multiple prison establishments and community locations, ensuring a consistent, high-quality employment and reintegration service.

· Lead, motivate and develop a geographically dispersed team of Support and Employment Workers delivering support both within prisons, post-release and across our youth projects.

· Create a positive, collaborative and high-performing team culture through coaching,

supervision, mentoring and regular one-to-one support.

· Manage workloads, resources and priorities across multiple sites to ensure services remain responsive to operational needs.

· Conduct regular quality assurance, case reviews and performance discussions to maintain high standards of practice.

· Report to the Head of Training and Impact and the wider SLT on the delivery and impact of the Reintegration and Employment team, ensuring they are kept informed of performance, outcomes and the impact of interventions.

Through the Gate Delivery 

· Lead the delivery of an effective Through the Gate service, ensuring seamless continuity of employment support from custody into the community.

· Work closely with prison teams to embed employment planning throughout an individual's custodial journey.

· Ensure every participant has a realistic and personalised employment plan that continues beyond release.

· Oversee effective release planning and handover arrangements so individuals are connected with employers, probation, mentors and community services immediately following release.

· Identify and help remove barriers to employment, including housing, benefits, transport, digital inclusion, health and wellbeing.

Youth Project Delivery 

· Lead the delivery of high-quality support and progression pathways for young people participating in our youth café projects in South London and Guildford.

· Work closely with Chef Trainers and Youth Support Workers to ensure each young person receives coordinated support throughout their programme and is prepared for progression following graduation.

· Ensure every participant has a realistic and personalised progression plan, focused on further education, employment or training and reflecting their individual aspirations, skills and circumstances.

· Oversee effective transition arrangements at the end of the programme, connecting young people with employers, education and training providers, mentors and other appropriate community support.

· Identify and help address barriers to successful progression, working with colleagues and external partners to ensure young people can access the practical and personal support they need.

· Monitor progression and sustained outcomes following graduation, ensuring the impact of the youth programmes is captured and opportunities for improvement are identified.

Employer and Partnership Development

· Build and maintain strong relationships with employers to secure meaningful employment opportunities for prison leavers and young people progressing from our youth programmes.

· Develop productive partnerships with HMPPS, Probation, prison governors, prison employment leads, local authorities, education and training providers and voluntary sector organisations.

· Represent the organisation confidently across prison establishments and community settings, adapting delivery to local operational requirements while maintaining consistent service standards.

· Promote the benefits of inclusive employment and encourage employers to create opportunities for people who may face barriers to entering the workplace.

Performance and Service Improvement 

· Monitor and manage performance against contractual KPIs, organisational objectives and progression and employment outcome targets.

· Analyse performance data to identify trends, improve delivery and maximise sustained progression and employment outcomes.

· Prepare accurate reports for senior managers, commissioners and funders as required. Identify opportunities for innovation and continuous improvement, sharing best practice across all areas of service delivery.

· Ensure participant records and case management systems are maintained accurately and in a timely manner.

Safeguarding, Risk and Compliance 

· Ensure full compliance with HMPPS requirements, safeguarding procedures, organisational policies and relevant legislation across both custodial and community settings.

· Ensure that safeguarding practice reflects the different needs and requirements ofadults and children, with particular regard to the enhanced safeguarding responsibilities associated with working with young people under the age of 18.

· Ensure appropriate safeguarding arrangements are embedded within the youth projects, working closely with Support Workers and other colleagues to identify concerns, manage risk and escalate or refer safeguarding issues appropriately.

· Promote a culture of professional accountability, confidentiality, appropriate professional boundaries and safe working practices across all areas of service delivery.

· Identify, assess and manage operational and safeguarding risks, escalating concerns promptly and appropriately.

· Ensure the safe handling of sensitive information in accordance with UK GDPR, data protection requirements and organisational policies.

· Maintain an up-to-date understanding of prison security procedures and ensure these are consistently applied across all establishments.

PERSON SPECIFICATION

Essential Experience 

· Significant experience of supporting prison leavers, young people at risk of offending, or individuals facing complex barriers to achieve positive and sustainable employment, education or training outcomes.

· Demonstrable experience of delivering or managing Through the Gate, reintegration, employability, youth or similarly complex support programmes.

· Proven experience of successfully leading and developing geographically dispersed or multisite teams.

· Experience of working across multiple prison establishments or similarly complex operational environments.

· Experience of working effectively with young people with complex or multiple needs, including those at risk of offending or disengagement from education, employment or training.

· Experience of building effective partnerships with HMPPS, Probation, employers, education and training providers, local authorities and community organisations.

· Experience of managing services against contractual KPIs, performance targets and outcome measures.

· Experience of using performance data to improve operational delivery and achieve measurable outcomes.

· Experience of quality assurance, case management oversight and continuous service improvement.

Knowledge 

· Strong understanding of the criminal justice system, reintegration and resettlement.

· Good understanding of the challenges faced by individuals transitioning from custody into employment and the barriers that can prevent successful resettlement.

· Good understanding of the challenges faced by young people at risk of offending or disengagement, and the support required to enable successful progression into education, employment or training.

· Strong understanding of safeguarding, risk management and professional boundaries, including the different safeguarding requirements associated with working with adults and children under the age of 18.

· Understanding of employer engagement, inclusive recruitment practices and the barriers faced by people who may be disadvantaged in the labour market.

· Awareness of employment, education and training pathways and relevant labour market opportunities. 

Skills and Competencies 

· An inspiring and supportive leader who motivates others to deliver excellent outcomes.

· Outstanding interpersonal and relationship-building skills, with the ability to engage confidently with prison staff, young people, employers, commissioners and partner agencies.

· Excellent coaching and people management skills.

· Strong organisational skills, with the ability to manage competing priorities across multiple locations and areas of service delivery.

· Excellent written and verbal communication skills, with the ability to adapt communication appropriately for different audiences.

· Strong analytical and problem-solving ability, using evidence and sound judgement to make informed decisions.

· Confident in the use of Microsoft Office and electronic case management systems.

· Able to work independently while managing a complex and varied operational workload.

Personal Qualities 

· Passionate about reintegration and creating opportunities for people to make lasting positive change.

· Committed to improving outcomes for prison leavers, young people at risk of offending and others who have experienced disadvantage.

· Able to build trust and rapport while maintaining clear and appropriate professional boundaries.

· Highly professional, resilient and personally accountable.

· Calm and adaptable when working in challenging and changing operational environments.

· Collaborative, approachable and committed to supporting colleagues to succeed.

· Committed to equality, diversity and inclusion in both employment and service delivery.

Additional Requirements 

· This is a highly visible operational leadership role requiring regular travel between prison establishments across the Home Counties, Oxfordshire and Wiltshire, as well as our youth projects in South London and Guildford.

· The successful candidate will be expected to spend a significant proportion of their working week on site, either within prison establishments or at our youth projects, building relationships with local teams, supporting staff, engaging with employers and partners, and maintaining a strong operational presence across the service.

· The post holder must be able to meet the security clearance requirements necessary to work within HM Prison establishments.

· A full UK driving licence and access to a vehicle is desirable, or the ability to travel efficiently between locations.

REPORTING LINES AND MANAGEMENT EXPECTATIONS

You will report directly to the Head of Training and Impact, THE Executive Leadership Team, but also work closely with Operations team in the prisons and related Clink project leads in the community.

GENERAL CLINK CHARITY INFORMATION

All staff are expected to:

· Comply with all current legislation

· Comply with all prison operational policies

· Comply with The Clink Staff Handbook

· Undertake such other duties within the scope of the post as may be requested by your Manager

Special Requirements:

· You must pass prison security vetting process to be able to draw keys.

· Must have a valid driving license.

Benefits:

· 28 day holiday plus bank holidays

· Company pension scheme

· Free meals on duty when based in a restaurant or visiting for business

HOW TO APPLY

If you would like to apply for this post, please send your CV and a supporting statement (maximum 2 sides of A4) to Lizann Barnwell at our HR Consultants Solution22 via this job posting.

In your supporting statement you should ensure that you try to address the desirable criteria set out in the person specification for the role. Make sure you give evidence which shows how you meet the criteria, not just telling us that you did it.

Interviews will be arranged on a rolling basis for this role, so early applications are encouraged. The deadline for applications is Monday 31 August at 0900.

We do not send individual acknowledgment of applications due to the high volume we receive, and we will only contact candidates who are shortlisted for an interview. If you do not hear from us within two weeks of the closing date, your application has not been successful on this occasion.

If you would like an informal chat about this role, we can offer a call with a member of The Clink Team. Even if you feel you do not meet some of the criteria listed above, we would still welcome applications from passionate candidates who are keen to make a difference.

Appointment process

Applicants who have demonstrated that they meet the desirable criteria set out in the person specification will be contacted and interviews arranged on a rolling basis.

Interview

If you are shortlisted for interview, you will be invited to a selection process. A panel of two or more, including the recruiting manager conducts all interviews. If there are any special arrangements associated with the selection process e.g. tests or presentations, you will be informed accordingly.

Interview outcome

If you are invited to attend an interview, you will be informed either verbally or in writing of the outcome. The successful candidate will have the decision confirmed in writing as an offer of employment. Unsuccessful candidates will be offered the opportunity for feedback.

References

If you are successful in your application, you are asked to provide us with thedetails of two referees. We only contact referees with your permission after an offer of employment has been made. All offers of employment are conditional upon the receipt of references that are satisfactory to The Clink Charity, verification of right to work in the UK and where applicable, verification of qualifications and Disclosure and Barring Service (where required).

Personal information

The personal information that you have supplied will only be used for recruitment and selection purposes. You should refer to the Privacy Notice on our website, which sets out how The Clink Charity will deal with the personal and sensitive datayou have provided in your application form and supporting information.

 EDI

We welcome all applicants and are keen to enhance our team to reflect the diversity of the UK and the communities we serve. We would like to encourage applications from disabled people, those from LGBTQIA+ and Black, Asian and Minority Ethnic backgrounds and those experiencing other forms of marginalisation, as they are underrepresented at this level. In addition, as this role works directly with people in prison and those at risk of offending, those with lived experience are encouraged to apply.

Accessible recruitment

The Clink Charity is committed to making our recruitment process and workplace accessible to all. If you are an applicant with a disability and/or have any specific needs or adjustments that you would like us to consider, at application, interview, or appointment stage, please make us aware in your application.

At Riding for the Disabled Association (RDA), we enrich lives through the unique bond between people and horses. Each year, we support over 39,000 disabled children and adults through activities including riding, carriage driving, and equine assisted programmes such as Quiet Corners and Tea with a Pony. We are pioneers in the therapeutic use of horses, leaders in disability sport, and the only major UK charity focused specifically on the health and wellbeing benefits of bringing people and horses together.

We welcome people of all ages and abilities, including those with physical and learning disabilities, sensory impairments, long-term health conditions, and neurodiversity. With 24% of the UK population classified as disabled, we make a lasting impact through the therapeutic power of horses.

JOB DESCRIPTION

Job Title: RDA Coach

Reports to:  Centre Manager

Based at: Lowlands Equestrian Centre, Warwickshire

Hours: Flexible working available: This role is advertised as 30 hours per week, Tuesday to                                                          Saturday, but we're happy to consider flexible working patterns. The role can be shared between two or more people, so we'd encourage you to apply even if you can't work all the hours                                            advertised. 

Contract Type: Permanent

Salary: £24,947

Role Purpose

The RDA Coach is responsible for the planning, coordination, and delivery of safe, effective, and engaging sessions at Lowlands Equestrian Centre. The Coach role ensures that all sessions meet the needs of disabled riders while maintaining high standards of equine welfare, volunteer support, and compliance with RDA guidelines.

Key Responsibilities

Session Delivery

 · Lead and deliver all ridden sessions, ensuring they are safe, inclusive, and tailored to individual rider needs.

· Lead other activities at the centre when needed.

· Complete session risk assessments and retain responsibility for maintaining safety throughout.

· Take overall responsibility for the effective running of sessions, including setup, delivery, and close-down.

· Ensure all sessions align with RDA standards and best practice.

· Coordination of volunteers to ensure adequate support for participants.

Session Planning

· Plan structured and progressive ridden sessions to support rider development and enjoyment.  

· Adapt session plans to meet the varying abilities and goals of riders.

· Contribute to the overall activity plan, identifying ways to increase efficiency, session quality and volume.

Assessment & Rider Development

 · Carry out rider assessments to facilitate progression and ensure appropriate support is in place.

· Identify when further advice and therapy support are required to assess safety for riders.

· Complete and maintain Risk Assessments (RA) relevant to ridden activities.

· Monitor rider progress and adjust sessions accordingly.

Horse Allocation

In partnership with the Equine Team:

 · allocate suitable horses to riders based on:

o Rider ability and needs

o Horse suitability, fitness, and temperament

· ensure horse workload is appropriate and balanced.

 Record Keeping

 · Maintain accurate and up-to-date records for sessions, including:

o Attendance

o Rider progress and assessments

o Any incidents or concerns

Volunteer Coordination & Training

 · Coordinate volunteers for ridden sessions, ensuring appropriate roles are filled (e.g., side walkers, leaders).

· Provide clear briefings before sessions and debriefs where required.

· Deliver training and guidance to volunteers to ensure safe and effective support during sessions.

· Monitor volunteer performance and safety, identifying any training needs or safety concerns and providing the appropriate support where needed.

Health, Safety & Welfare

· Ensure all sessions operate in line with health and safety requirements and RDA policies.

· Monitor both rider and horse welfare during sessions, taking action where necessary.

· Report and record any incidents or concerns promptly

Person Specification

Essential Criteria

 · Coaching qualification (RDA Coach, BHS Stage 2 Coach or equivalent).

· Experience of delivering ridden sessions, ideally within a therapeutic or educational setting.

· Strong understanding of equine behaviour, welfare, and suitability for ridden work.

· Experience of working with volunteers and coordinating teams.

· Ability to assess rider ability and adapt sessions accordingly.

· Good organisational and record-keeping skills.

· Knowledge of health and safety requirements in an equine environment.

· Excellent communication and interpersonal skills.

Desirable Criteria

· Experience working within an RDA-approved centre or RDA Group.

· First Aid qualification.

· Safeguarding training.

· Experience of working with individuals with additional needs or disabilities.

Personal Attributes

· Patient, empathetic, and supportive approach.

· Confident leader with the ability to direct sessions effectively.

· Calm and decisive under pressure.

· Highly organised and reliable.

· Commitment to inclusion, accessibility, and high welfare standards.

· Committed to continuously improving coaching practice and development

Unifrog’s mission

We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.
 

Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.
 

We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and more than a thousand international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer.
 

Our team is at the heart of our business and it is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!
 

We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply. In advance of applying if you have any questions about working at Unifrog, please contact our Recruitment Lead (details on our website). 

The role and responsibilities

As People Lead, you will play a key role in supporting Unifrog employees to work at their best. You’ll help us to retain a happy and effective team by developing great relationships with team members and making sure that all our internal systems and processes are as efficient as possible.

Your key responsibilities:

People operations

• Review, improve, and automate our people processes, including engagement and retention, as well as our people platforms and tools.
   

• Develop, update, and communicate our policies and the employee handbook, ensuring they reflect current laws and best practices.
   

• Collaborate with our People Assistant to manage and maintain Bamboo - our HR system.

  • Maintain employees’ electronic people files, ensuring documents are filed efficiently and that employee data is up to date on Bamboo.

  • Update and track employee time off.
     

• Support the Head of People Operations by maintaining key HR metrics and reporting to support data-driven people decisions.

• Support the onboarding and offboarding processes.

Employee experience 

• Learning and development:

  • Using Learnerbly, track and encourage high-quality usage of our training budgets. 

  • Continually review our professional development policies and processes to support this high take-up.

  • Promote and set up mentorship, shadowing, coaching, and cross-team learning opportunities.

  • Coordinate year-round, team-led training sessions, including an annual “Learning at Work Week”. 

  • Facilitate team training as needed.

• Plan and implement stand-alone People projects to improve employee experience (e.g. employee engagement, recognition initiatives).
   

• In time, help collate feedback from team surveys and work with the People and Leadership teams to put ideas from the team into action.

Unifrog support

• Monitor and manage our People inbox, being the first point of contact for queries and requests from the team (1 day a week equivalent).

• Book hotels, conference rooms and training courses for other teams.

• Work with the Finance team to support the expenses process.

Equity, diversity and inclusion (EDI)

At Unifrog, everyone is responsible for creating an equitable and inclusive place to work. In addition, each person on the People team also has specific EDI responsibilities which link to their role.

• Work with the Head of People Operations to:
   

  • Support with EDI projects such as EDI data collection and progression initiatives.
     

  • Develop and implement new policies and processes that promote inclusion at all levels of Unifrog (e.g. support for returning to work after parental or long-term sick leave). Make sure that these policies and processes are consistently applied across the team.
     

  • Regularly review our current policies and processes to ensure they’re inclusive and equitable.
     

Working together

You’ll work closely with our current People team, including our: Recruitment Lead, additional People Lead, People Assistant, Internal Communications and Events Lead, Head of People Operations and People and Operations Director. You will also work with our Finance team on a regular basis when processing expenses and making bookings. 

You’ll have regular contact with people across all of our teams, and you should build great professional relationships with team members to deliver an excellent employee experience.

You’ll be line-managed by the Head of People Operations. 

What we’re looking for

Essential:

• Strong written and verbal communication skills.

• Personable and able to build great professional relationships with multiple stakeholders.

• Ability to manage sensitive employee information, maintaining confidentiality.

• Excellent attention to detail.

• Strong problem-solving and decision-making skills.

• Excellent project management and organisation skills.

• Experience of managing multiple and competing priorities.

• Experience of managing HR administration processes linked to the employee life cycle, including new starter paperwork, contract changes, and leavers.

• Comfortable working both as part of a team and independently, and happy to ask for support when it’s needed.

• Proactive attitude and willingness to get stuck in.

Desirable:
 

• Experience managing an HR system, ideally BambooHR or similar.

• Experience analysing and presenting people data.

• CIPD Level 5 qualification, or working towards it.

• An interest in education, careers and development.

Benefits 

On our jobs page you’ll find a full list of the benefits we offer our team. Here’s a snapshot:

• Mission focussed
  
  Join one of Escape the City’s top 1% employers and help transform careers and destinations in schools.

• Be part of a growing company
  
  Become part of a committed, dynamic, and growing company. We want to build our team for the long term: if you do well, we will do our best to make sure you want to stay at the company for a long time.

• Grow individually
  
  Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.

• Have impact
  
  Influence the company’s direction: we love to promote great ideas, wherever they come from.

Key details 

• £38,000 - £42,000 per year dependent on experience (Grade B). 

• Full time.

• Split your time between home and our office in Hoxton, London (a minimum of 2 days per week).

• 28 days paid holiday per year (plus bank holidays).

• Working hours are 8:30am to 4:30pm, or 9:00am to 5:00pm Monday to Thursday, and 8.30am to 4:00pm or 9:00am to 4:30pm on Friday.

• Start date: as soon as possible, though we will be flexible for the right candidates.

• We can only consider candidates who have the right to work in the UK.

Application process  

• Deadline: 10:00am (BST) on Friday 21st August 2026. 

• We may need to close applications early if we receive a lot of interest. As long as you’ve already started applying, we’ll give you 48 hours’ notice of the deadline changing - so if you’re thinking of applying, please start an application so we can keep you updated. 

• Stage 1: Application form (~1 hour) 

• Visit our website to upload your CV and complete the questions below:

• Please note that we do not review CVs at this stage of the application process, so please be as specific as possible about your experience.

• With reference to examples of your recent experience, what would make you an excellent candidate for this role? (250 words) 

• Tell us about a time you created or improved a process. What problem were you trying to solve, what steps did you take, and how did you know it was successful? (250 words)

• Stage 2: Phone interview (15 minutes) 

• Stage 3: Video call interview (1 hour) 

• Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions).

• Phone interviews will be held throughout the application window. Video call interviews will be held w/c 7th September 2026. 

• Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently. 

Please note, we compare all answers to an AI generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring

Inclusion and diversity at Unifrog

• How we communicate

Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.

• Embedded EDI

As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.

To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.

• Recruitment processes
  
  To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background. We also randomise the order of responses so that it’s less likely that a candidate is advantaged or disadvantaged by where their answers appear compared to other candidates. 

We’re looking for an experienced debt adviser who wants to lead practice, develop colleagues, influence service delivery, and make a lasting difference for people facing financial hardship.

This is a senior, hands-on role that combines expert debt advice with practice leadership. As our lead debt specialist, you will manage a complex caseload while driving quality, supporting adviser development and helping shape the future of debt advice within a trusted local charity.

Working closely with colleagues and partners, you will influence service development and ensure that clients receive high-quality, compliant and person-centred support.

If you're an experienced debt adviser ready to influence practice, support colleagues and make a real difference in your community, we'd love to hear from you!

The role

As Youth Advocacy Lead, you will develop and deliver GMYN’s new We Rise project, working alongside care-experienced and separated young people to transform housing and accommodation across Greater Manchester. 

This role is about more than delivering a project. It is an opportunity to help change not just young people's lives but how an organisation listens to them. We are looking for an advocate who believes young people already have the answers; they simply need adults and organisations willing to listen, share power and act. 

The role will combine direct work with young people, advocacy practice, organisational development and systems change. You will introduce and embed a self-advocacy approach across GMYN, supporting young people to understand their rights, build confidence and influence the decisions affecting their lives. 

Alongside this, you will support GMYN colleagues to develop the skills and confidence to make advocacy part of everyday practice; not something that only happens when things go wrong. Working across the organisation, you will help us move from supporting young people for them to achieving change with them. 

You will support young people to lead social action projects, distribute over grants through the We Rise Challenge Fund, influence regional housing reform, develop the creative projects and become the next generation of youth leaders across Greater Manchester. 

This is a real opportunity to build something from the beginning and help create an organisation where advocacy is not an activity – it is simply how we work. 

Key responsibilities 

• Lead the development and delivery of We Rise, ensuring young people are meaningfully involved learning is captured throughout the project.

• Develop a self-advocacy approach across GMYN, supporting young people to understand their rights and influencing decisions affecting their lives.

• Support young people to develop leadership, advocacy and social action skills so they can shape the services, systems and decisions that affect their lives.

• Design participation opportunities using rights-based approaches, ensuring young people are equal partners in shaping services and decisions.

• Develop strong relationships across Greater Manchester to strengthen youth voice and advocacy for young people to influence change.

• Model strong safeguarding practice to ensure young people are safe and supported. 

• Promote strengths-based and trauma-informed that ensure young people feel valued and heard.

• Capture insight, outcomes and learning to evidence impact and improve future practice.

• Manage project plans, budgets, reporting, and partnerships to ensure successful project delivery. 

• Support GMYN to embed advocacy approaches and continuously improve how we work alongside young people. 

• Promote youth-led advocacy and represent GMYN with stakeholders across Greater Manchester. 

• Carrying out any other reasonable duties and responsibilities that contribute to the organisation's overall aims andobjectives. 

Person specification 

• Experience delivering advocacy or rights-based support with young people, such as care-experienced and separated young people. 

• Understanding of advocacy approaches and how they differ from advice, counselling and key work. 

• Experience supporting young people to develop and lead social action projects. 

• Experience designing and delivering participation opportunities.

• Co-producing services or projects with young people and people with lived experience. 

• Experience facilitating groups, workshops and activities that create safe, inclusive and empowering spaces for young people. 

• Experience developing practice through training and coaching professionals and/or embedding new approaches across organisations. 

• Understanding of trauma-informed approaches, strengths-based practice, and rights-based participation, including the Lundy Model. 

• Experience building and maintaining effective partnerships with young people, professionals, organisations and stakeholders. 

• Experience planning, coordinating, monitoring and evaluating projects, including capturing impact and learning. 

Please see attached pack for further information about GMYN and the role. 

Do you believe everyone deserves the opportunity to learn, grow, and rebuild their future?

We’re looking for a compassionate Learning & Skills Coordinator to join our grassroots charity in Greenwich, South East London where you can play a vital role in helping people experiencing homelessness develop confidence, gain new skills, and access opportunities through education, training and employment.

The Learning and Skills Coordinator will lead the development and delivery of clear, structured pathways into education, training, volunteering, work placements and employment for guests accessing GHP services. The role will work directly with guests to identify aspirations, remove barriers, and support progression into meaningful opportunities that enhance wellbeing, independence and long‑term stability.

About Us:
Islington Boat Club proudly provides multi-disciplined paddlesport activity programmes to the local
community, schools, youth, private and SEN groups. The Regents Canal provides us with a dynamic yet
enjoyable base to coach and improve upon people's ability and skills on flat water and beyond.

The Role:
We are looking for an experienced Paddlesport Instructor (minimum UKCC Level 2 / BCAB Level 3) to join our team. You will deliver a range of disciplines, including SUP, Kayaking and Canoeing to students of varied ages and abilities on a daily basis.
As part of this role you will ensure all our participants have a safe and enjoyable experience out on the
water by delivering high quality sessions in line with both internal procedures and national governing
body syllabuses.
When working with young people, we have a strong emphasis on incorporating youth work into our
activities, this can include leading land based as well as other activities when on or offsite.
The role will require being flexible, working shifts across a 17 hour week. Typically between the hours
of 9am and 7:30pm. Weekends, Bank Holidays and School holiday shifts should be expected.

About You
We are looking for Coaches who are committed to best practice with a high work ethic and take pride in
their work and the achievements of their students. They must be a team player, working together with
others to achieve our organisational goals.
There will be opportunities for staff progression and Personal Development.

Basics:

The role offered is a 12 month contract for a minimum of 17 hours per week (term-time). There is the opportunity for additional hours at school holiday times and during the working week for the successful applicant.

Permanent | 37.5 hours per week, Monday to Friday (no evenings, bank holidays or nights)

Occasional Saturday cover required.

As a Clinical Services Matron at MSI Reproductive Choices UK, you'll have the opportunity to shape how care is delivered across your region, leading talented clinical teams, developing future leaders and ensuring every client receives safe, compassionate and exceptional care.

This is more than an operational leadership role. It's an opportunity to influence clinical excellence, inspire others and make a lasting difference to both colleagues and the people who rely on our services every day.

Lead people. Improve services. Drive change.

You'll provide leadership across multiple treatment centres, supporting Clinical Team Leaders and multidisciplinary teams to consistently deliver outstanding clinical care.

From coaching and developing colleagues to strengthening clinical governance and identifying opportunities for service improvement, you'll be trusted to create an environment where people can thrive and high-quality care is the standard, not the exception.

Working collaboratively with operational and clinical leaders, you'll help shape the future of our services while ensuring compliance, quality and client experience remain at the centre of every decision.

The impact you'll have

As Clinical Services Matron, you'll play a vital role in:

• Leading and developing high-performing clinical teams.
• Promoting a culture of safety, accountability and continuous improvement.
• Maintaining excellence in clinical governance and regulatory compliance.
• Supporting service innovation and quality improvement across multiple sites.
• Coaching and mentoring colleagues to reach their full potential.
• Ensuring every client receives compassionate, person-centred care.

Travel across regional treatment centres forms part of this role, giving you the opportunity to build relationships with teams and provide consistent leadership across the region.

We're looking for a leader who...

You'll be a registered healthcare professional with significant leadership experience and a genuine passion for developing people.

You'll bring experience of leading clinical teams, a strong understanding of governance and patient safety, and the confidence to influence, support and inspire others through change.

Experience within sexual and reproductive healthcare or leading across multiple sites would be advantageous, but most importantly, we're looking for someone who shares our commitment to delivering exceptional care and creating positive outcomes for both clients and colleagues.

Why Join Us?

We offer a supportive, values-driven environment where your contribution is recognised and rewarded:

�� Financial & Rewards: Aviva pension (up to 5% employer contribution), Blue Light Card discounts (4,000+ perks), Cycle to Work scheme, season ticket loan, and long-service recognition rewards.

�� Wellbeing & Work–Life Balance: Opportunity to buy and sell annual leave, 24/7 GP access and EAP via Westfield Health, an extra day off for your birthday, accredited Mental Health First Aiders, family-friendly policies and a national employee recognition programme.

�� Learning & Career Development: Clear career pathways, paid training and development, accredited apprenticeships, and learning agreements to support your professional growth.

Head of Belonging and Support
Create Connection, Belonging and Opportunity for Students. 

At the heart of every great student experience is a sense of belonging - and we're looking for a leader who can help create it.

This is an exciting opportunity to shape how students connect, participate and access support across Exeter Students' Guild As our Head of Belonging and Support, you will lead the systems, services and communities that help students build confidence, develop relationships and make the most of their university experience. You'll oversee student-led activity, communities, volunteering and independent advice services, ensuring they are accessible, inclusive and designed around student needs. As a member of the Senior Leadership Team, you'll play a pivotal role in creating opportunities for all students to engage, thrive and progress into leadership. If you're a strategic leader who is passionate about inclusion, empowerment and creating meaningful student experiences, we'd love to hear from you.

The Role

Role: Head of Belonging and Support
Hours: 35 hours per week (worked flexibly)
Salary: Grade E £52,055.01 - £55,225.18
Contract: Full Time Fixed Term for 2 years
Location: Exeter/Hybrid

Who are we?

Exeter Students’ Guild is the University of Exeter’s students’ union, led by students for students. We’re an independent charity, offering a wide range of opportunities, services and support to help students get the most out of their unique journeys at university. This includes everything from social activities to making sure things are going well on their academic course. We have over 300 student groups and all of our work is led by, and in the best interest of our members.

The Guild is a truly rewarding place to work. Our talented and passionate staff make a real difference to the lives of students every single day, working together to achieve the Guild’s purpose: to shape an excellent student experience for all students at Exeter by empowering them to take their place in the world and make a positive difference. We are looking for people who recognise that the Guild is student-led and share a genuine passion for student engagement and empowerment. If you share a commitment to our values and want to be part of a radically inclusive organisation with a seriously exciting future ahead, we can’t wait to hear from you.

What will you bring?

• You'll have significant experience leading participation, engagement, student support, or community-focused services at a strategic level.
• You'll be able to design and improve systems that make it easy for people to engage, access support and achieve their goals.
• You’ll have a strong understanding of inclusion, belonging and the barriers that can prevent people from participating fully.
• You’ll be confident leading complex services involving safeguarding, risk management and stakeholder partnerships.
• You’ll know how to build strong relationships, influence a range of stakeholders and work collaboratively to achieve shared outcomes.
• You’ll be an empowering leader who develops people through coaching, support and inclusive leadership.
• You'll share our commitment to student empowerment, equitable access and creating opportunities for all students to thrive.

We offer lots of great benefits including enhanced family pay, at least 6-weeks’ holiday, sustainable travel incentives, access to exclusive discounts and perks and a free confidential advice service. We’re committed to helping you achieve a healthy balance between your work and home life through a real commitment to flexible and hybrid working. We also provide access to great development opportunities, including a personal development budget for you to spend on sharpening your skills. We’ll also help you to gain valuable experience, ensuring that you have opportunities to grow your career both here at the Guild and beyond.

Inclusion is central to the Guild. We approach our work collaboratively, empower our people and celebrate our uniqueness. If you’re driven to empower others and achieve great things, you’ll fit right in. Our people are proud of who they are and value each other’s differences, and we are committed to creating a diverse community that is radically inclusive of race, gender, age, religion, identity and experience.

To view the role profile and to find out more about us and how we support our students LOVE Exeter, please visit our website.

For general enquiries, please contact us using the details located on our webiste. 

How to Apply?

NOTE: To apply for this position, you will need to submit your application via our recruitment portal located on our website. 

Application Timeline

• Closing Date: 9am 24 August
• Shortlisting: 25 – 27 August
• Assessment Day: 9-10 September

Please submit your application via our recruitment portal. You will need to provide an up-to-date copy of your CV, and answer the following questions related to the person specification for the role:

• Describe a significant system or service redesign you have led. What changes did you make, what informed your approach, and what was the impact?
• Describe a situation where you had to balance autonomy, empowerment or participation with safety, compliance or organisational risk. What tensions did you need to navigate, how did you approach the challenge, and what impact did your decision have?
• Tell us about a time when you identified and addressed barriers that were preventing people from engaging, participating or accessing opportunities. How did you identify the issue, what action did you take, and what was the impact?

Please note:

• We will contact you to let you know the outcome of your application. This can sometimes take a few days.
• You must be able to provide proof of your right to work in the UK before starting work with us. We are not currently able to sponsor employees requiring a visa.
• Applications received after the above closing date will not be considered.

A message from your new Manager, Alison Chambers, Chief Executive

At the Guild, we know that belonging doesn't happen by accident. It takes intentional design, inclusive communities and effective support systems to help students feel that they have a place where they can be themselves and succeed.

As Head of Belonging and Support, you'll lead that work at a strategic level, shaping how students connect, participate and access support throughout their time at Exeter. You'll join a talented and ambitious team that cares deeply about students and isn't afraid to think differently. If you're a collaborative leader who enjoys creating opportunities for others and turning big ideas into meaningful impact, I would love to hear from you!If you would like an informal chat about this role please get in touch.

Role Purpose

The Freedom Project Co-ordinator plays a key role in supporting individuals experiencing homelessness, poverty, and social exclusion to move towards greater independence, stability, and personal progression.

Working directly with Freedom trainees, volunteers, and Mustard Tree clients, you will provide person-centred support through one-to-one casework, group activities, crisis intervention, and progression planning. You will help individuals identify and achieve their goals, overcome barriers, and access opportunities in employment, training, education, housing, and wider support services.

This role is central to delivering a welcoming, trauma-informed, and strengths-based service that reflects Mustard Tree’s values. Through building positive relationships, maintaining professional standards, and working collaboratively with colleagues and external partners, you will contribute to meaningful and sustainable outcomes for the people we support.

Key Competencies

World Class Welcome and Customer Service

· Deliver a warm, compassionate, and non-judgemental welcome to all visitors, service users, volunteers, and Freedom trainees.

· Provide advice, guidance, and emergency support to individuals accessing Mustard Tree services, including those sleeping rough or at risk of homelessness.

· Manage referral appointments sensitively and professionally, ensuring people are treated with dignity throughout the process.

· Provide a minimum of one day per week supporting reception-based and drop-in activity for people presenting with immediate needs.

· Maintain high standards of communication across face-to-face, telephone, and digital contact.

· Manage conflict calmly and professionally, helping individuals feel safe, respected, and listened to.

Proactive in Living and Sharing our Culture, Values and Behaviours

· Build positive, trusting relationships with Freedom trainees and support them to identify and work towards goals.

· Promote independence, resilience, and self-confidence through person-centred support planning.

· Support the delivery and development of Freedom Project Open Days and inductions, ensuring trainees feel welcomed and informed.

· Act as a positive ambassador for Mustard Tree, modelling the organisation’s values and behaviours at all times.

· Encourage participation, engagement, and progression throughout the Freedom programme.

Courage in Problem Solving and Embracing Change to Meet Needs

· Coordinate referrals and liaise with internal teams and external agencies to create clear pathways into the Freedom Project.

· Establish opportunities and routes into employment, education, training, volunteering, and other progression activities.

· Support trainees to overcome barriers by identifying practical solutions and accessing appropriate services.

· Adapt support plans and interventions based on changing circumstances and individual needs.

· Use initiative to identify areas for service improvement and contribute ideas to enhance outcomes.

Confident in Safeguarding and Incident Management

· Conduct risk assessments and maintain accurate client records and documentation.

· Identify, record, and escalate safeguarding concerns in line with Mustard Tree policies and procedures.

· Contribute to risk management through effective use of incident reporting systems and safeguarding processes.

· Maintain confidentiality and professional boundaries in all interactions.

· Support individuals experiencing crisis or distress in a safe, calm, and professional manner.

Skilled in Analysing Impact and Reporting

· Manage an active caseload, scheduling and delivering up to 20 one-to-one support sessions each week.

· Deliver a mixture of face-to-face and telephone support sessions based on client need. Change to ‘catch-up via phone call when people don’t attend’

· Complete outcome measures, support plans, case notes, and reports accurately and within agreed timescales.

· Produce case studies and impact evidence to demonstrate progression and programme outcomes.

· Monitor client journeys, progression plans, and successful move-on outcomes.

· Carry out administrative duties associated with the role and maintain accurate records on internal systems.

Positive Management of Stakeholders, Partners and Supporters

· Develop and maintain effective relationships with employers, Job Centres, training providers, housing services, charities, and statutory agencies.

· Coordinate training and educational opportunities for Freedom trainees across Mustard Tree services.

· Signpost and refer individuals to relevant specialist services, ensuring clear pathways of support.

· Act as a point of contact for colleagues seeking advice regarding Freedom trainees and help resolve issues where appropriate.

· Work collaboratively with internal teams to ensure coordinated and effective support delivery.

Developing Accountability and Inspiring our Teams

· Support Freedom trainees to develop skills, confidence, and positive behaviours that enable progression.

· Contribute to a culture of learning, accountability, and continuous improvement.

· Participate in supervision, training, and professional development opportunities.

· Engage with evidence-informed approaches, including Motivational Interviewing, reflective practice, and peer support.

· Share knowledge, learning, and best practice with colleagues and volunteers.

· Work collaboratively with team members to achieve service objectives and positive client outcomes.

General Work Duties

· Work within health and safety guidelines and Mustard Tree policies and procedures.

· Support other staff and departments and provide practical relief cover across workstreams where required.

· Take responsibility for professional development, attending training courses and learning opportunities as required.

· Lead by example, embodying Mustard Tree values and representing the charity professionally at all times.

· Contribute towards being an environmentally responsible organisation through recycling and supporting paper-lite working practices.

· Attend training, undertake research, and maintain awareness of relevant legislation and local services including housing, benefits, mental health, domestic abuse, and budgeting support.

· Undertake any other duties relevant to the role as reasonably required by the organisation.

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

Job purpose

To supervise, coach and develop trainee debt advisers, ensuring they achieve the knowledge, skills and competence required to deliver high-quality debt advice in line with MaPS quality standards and organisational policies. The role is responsible for quality assurance, case supervision, progression reviews, placement support and safeguarding advice quality while helping to build a sustainable pipeline of skilled debt advisers across the Debt Free Advice partnership.

1. Supervise and develop Trainee Debt Advisers

Provide day-to-day line management, mentoring, coaching, technical supervision and pastoral support to Trainee Debt Advisers, enabling them to develop the competence, confidence and professional standards required to achieve accreditation and deliver high-quality debt advice. Provide the level of management expected of colleagues across the organisation and in line with internal policies and procedures.

2. Deliver learning, quality assurance and progression
Support trainees throughout the Debt Free Academy learning and accreditation pathway by delivering technical coaching, soft skills development, reviewing casework, conducting live and recorded interview observations across telephone, video and face-to-face advice, providing constructive feedback, assessing competence against agreed quality standards, and identifying learning and development needs to support timely progression.

3. Coordinate placements and partner engagement
Plan, coordinate and oversee trainee placements with Debt Free Advice delivery partners, building effective relationships with host organisations to ensure placements provide safe, high-quality learning experiences that support trainee development and programme objectives.

4. Monitor performance and manage programme delivery

Monitor trainee performance, progression and wellbeing, proactively identifying and managing risks to learning, quality or programme delivery. Contribute to programme reporting, maintain accurate records, and support the successful delivery of the Debt Free Academy against agreed milestones and quality standards.

5. Contribute to training and continuous improvement
Support the design, development, coordination and delivery of induction, policy, technical training, skills development and continuing professional development (CPD) activities across the Debt Free Advice partnership. Promote best practice, share learning, and contribute to the continuous improvement of the Debt Free Academy and wider training programme.

6. Contribute to the wider Training Team
Work collaboratively with colleagues across Toynbee Hall and the Debt Free Advice partnership, undertaking additional duties as required to support the effective delivery of the Debt Free Academy, organisational objectives and funder requirements.

Person Specification

The successful candidate will demonstrate:

Essential Criteria

1. Experience and Skills:
   • A minimum of two years' recent experience delivering debt advice, with a thorough understanding of debt advice legislation, guidance and best practice.
   • Hold a valid MaPS-accredited Level 4 Certificate in Money Advice Practice (or equivalent recognised debt advice qualification).
2. Communication and Interpersonal Skills:
   • Excellent communication and interpersonal skills, with the ability to build effective working relationships, influence others and communicate technical information clearly.
3. Skills & Competencies:
   • Strong organisational skills, with the ability to manage competing priorities, maintain accurate records and meet deadlines.
4. Personal Attributes:

• Ability to work independently and proactively without supervision.
• Capacity to remain calm and effective under pressure, adopting a “find a solution,
• no blame” attitude.

1. Commitment:
   • Alignment with Toynbee Hall’s mission and strategy
   • Alignment and willingness to work in line to our values:

An understanding of safeguarding and willingness to develop understanding further

Desirable criteria

• • Experience of auditing or reviewing debt advice case files, assessing the quality of advice provided and delivering constructive feedback to improve adviser competence and performance.
  • Experience of undertaking quality assessments against recognised quality standards (e.g. MaPS Standards) and using findings to support adviser development and continuous improvement.
  • Understanding of the role and objectives for MaPS funded debt project and the role of the Financial Conduct authority for Debt Advice

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking
• Westfield Healthcare Cash Plan
• Perk Box

Further information

We reserve the right to close this vacancy early should we receive a sufficient number of suitable applications. 

Applicants must have the right to work in the UK. 

Please refer to the attached job description for more details

37.5 hours per week / permanent / working onsite on a seven-day rolling rota, including evenings, weekends and bank holidays.

YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice.

We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen.

We are here for children and young people, many of whom face multiple challenges and need our support.

Our Values - we do what’s right, we work with heart, and we build real connections – guide us in all our actions.

Hastings Foyer provides medium-high supported accommodation for a total of 47 young people at risk of homelessness, aged 16 to 25, and care experienced young people under the age of 18. The service offers self-contained accommodation with access to shared communal facilities, helping young people build the confidence and skills needed for independent living. Support includes managing finances and budgeting, developing life and employment skills, and maintaining personal wellbeing and self-care.

We have a dedicated team of Support Workers, Night Support Workers and Bank Workers who provide consistent, high-quality support to our residents. We take a trauma-informed and psychologically informed approach, empowering young people to develop essential life skills, identify and achieve personal goals, and build the confidence needed to progress towards independent living and a positive future.

Located just off the seafront, the service is well connected to local amenities and has strong links with the wider community, actively encouraging residents to engage with and contribute to community life.

We are looking for a Supported Housing Support Worker to join our team, who will hold a caseload of residents and meet with them weekly to build a support plan. Main areas of responsibilities are:

Housing and Compliance

• Support young people to understand and comply with their occupancy agreements, including coaching them to meet house rules and responsibilities as part of preparing for successful independent living.
• Promote a strong rent‑payment and credit culture, encouraging residents to maintain regular payments and understand their financial obligations.
• Maintain up‑to‑date knowledge of housing legislation, welfare benefits, and statutory requirements affecting young people, ensuring practice aligns with current housing law and organisational policies.
• Respond promptly and effectively to breaches of agreement, including rent arrears, antisocial behaviour, or property damage, using restorative approaches where appropriate and working collaboratively with the wider team.

Coaching and Engagement

• Coach young people so they can articulate their aspirations and ambitions and take the lead in acquiring the skills they need to live independent and fulfilling lives.
• Ensure young people are encouraged to take responsibility for their own personal development, to engage with the services on offer and build strong networks and connections within the local community.
• Ensure consistent standards of safeguarding and Trauma Informed Practice when supporting young people, observing our safeguarding procedures, and keeping yourself and residents safe by respecting professional boundaries.
• Maintain client records on In-Form (client database) detailing the young person’s journey in relation to their strengths and needs, any risks, and any outcomes (to monitor service performance).

There will be times when lone working will be a requirement for this role, but you will get to know the team and service, along with an induction and training prior to starting on a rota. 

If you are enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.You may be just the right candidate. 

This is a dynamic and varied role; you will be passionate about being involved in the support and growth of young people.

Experience and Knowledge

• Experience in housing or supported accommodation, ideally supporting young people with multiple and complex needs.
• Strong understanding of occupancy agreements, rent management, welfare benefits, and tenancy sustainment.
• Ability to manage arrears, ASB, and other non‑compliance issues using appropriate and restorative approaches.
• Good knowledge of housing legislation, safeguarding procedures, and compliance requirements, with the ability to maintain clear professional boundaries.
• Familiarity with statutory and voluntary services available to young people and ability to work proactively with a caseload to support progression towards independent living.

Skills and Abilities

• Confident in record‑keeping, including case notes, incident reporting, and health and safety checks.
• Ability to communicate clearly both verbally and in writing for appropriate recording of a resident’s progression, and to evidence outcomes achieved.
• Ability to build and maintain strong relationships with all stakeholders, including signposting and advocating for clients as necessary.
• Ability to work autonomously, and use own initiative, as well as being part of a team.
• Clear verbal and written communication skills, good IT, and keyboard skills.
• Ability to de-escalate volatile situations and manage challenging behaviour appropriately.

CLOSING DATE: Tuesday 18 August at midnight, with a proposed interview date of Monday 24 August 2026.

PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently.

An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. 

Accessibility If you require assistance or have questions regarding the application process, please do contact us.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns.