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£31,500 per year
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Page 1 of 3
Westminster, Greater London (On-site)
£31,500 per year
Full-time
Permanent
Job description

Employment & Progression Coach 

Capital City College Westminster Centre, 76 Vincent Square, SW1P 2PD, London

Permanent, full-time 

£31,500 &  34 days of annual leave

About Hotel School

Hotel School is an award-winning charity that empowers people who have experienced homelessness and other disadvantages to thrive in the hospitality industry. This dynamic 10-week programme combines theory, hands-on experience, and industry visits to provide the skills and confidence to land a job and excel in it. 

Hotel School provides a welcoming, inclusive, and supportive training environment where students are given the opportunity to build their confidence to learn and grow. Our holistic approach is how we succeed in finding and sustaining long-term employment and progression, even for those who have been unemployed for over 20 years. We support our graduates as they take their first steps into work through mentoring, employer education, and progression management and support our graduates for up to one year after graduation, and sometimes longer if needed. 

Hotel School operates as a Psychologically Informed Environment (PIE), meaning our training programme is tailored to address the emotional and psychological needs of the individuals we work with. Within this framework, Hotel School adopts a Trauma-Informed approach when engaging with students and graduates, acknowledging that many may have encountered complex trauma.

About the Role

Join a small, passionate, and dynamic team committed to helping individuals from disadvantaged backgrounds complete their training and transition into sustainable, inclusive careers within the hospitality industry.

As an Employment & Progression Coach, you’ll work one-on-one with students and graduates, supporting them to overcome barriers, stay motivated, and achieve their goals, evoking meaningful change in their lives and futures.

You will also work closely with Hotel School hospitality employer partners to identify suitable job opportunities and collaborate to ensure our graduates are well-supported as they transition into and sustain meaningful employment.

Key Responsibilities

  • Provide one-to-one, trauma-informed and person-centred employment support to students and graduates

  • Help graduates overcome barriers and prepare for sustainable hospitality careers

  • Work closely with employer partners to secure and support job opportunities

  • Coordinate work experience placements and deliver employability workshops

  • Collaborate with mentors and support services to ensure holistic, person-centred support

  • Monitor and record the progress of students and graduates

  • Follow safeguarding procedures and respond appropriately

About you

We’re looking for someone who is:

  • Experienced working with people experiencing homelessness and/or other disadvantages or in

    employment services

  • Compassionate, patient, and calm under pressure

  • Passionate about empowering and motivating people to move forward

  • Experienced in supporting people facing barriers

  • Highly organised, proactive, adaptable, with great communication skills

  • Able to build trust and communicate well with a wide range of people in person

  • Experienced in admin and using systems (MS Office essential)

Bonus (but not essential):

  • Hospitality experience

  • Knowledge of trauma-informed or person-centred practice

Benefits 

Salary and Leave 

  • Annual salary of £31,500. 

  • Annual Leave: 34 days of annual leave, inclusive of all public and bank holidays. 

  • Pension Scheme

Professional Development 

  • 1:1 Coaching 

  • Supervision 

  • Group Reflective Practice 

  • Ongoing Training 

Well-being and Support 

  • Employee Assistance Programme (EAP): Through Hospitality Action, the EAP provides confidential support and resources to employees, such as counseling, legal advice, and financial planning. 

  • Wellbeing activities such as staff socials, yoga, mindfulness, and meditation. 

Commitment to Diversity

We welcome applications from people of all backgrounds and especially encourage people with lived experience of homelessness, disadvantage, or marginalisation to apply. We're committed to building an inclusive, supportive team that reflects the people we work with.

How to Apply

Please send:

  • A CV (max 2 pages)
  • Supporting Statement (max 350 words per question) responding to the four questions below

Supporting Statement Questions
 You can draw on paid work, volunteering, or personal experience.

  1. Why are you applying for this role?
     What excites you about The Hotel School and this opportunity?
  2. Empowering people to achieve their goals                                                                                                         Tell us about a time you supported someone to identify and achieve their personal or professional goals. What steps did you take, and what was the outcome?
  3. Supporting people through challenges                                                                                                             . Tell us about a time you supported someone facing barriers (e.g. housing, confidence, mental health).
  4. How does your previous experience prepare you for this role?
     Refer to the job description and share examples that show you're a good fit.

Deadline: 15th April 2026
Informal chats are welcome — please contact Dana.

We understand AI tools can be helpful in preparing applications, but we really value responses that feel personal, reflective, and show us why this work matters to you.

Recruitment Process

If shortlisted, we’ll invite you to a short telephone screening call (20–30 minutes) to learn more about you, answer any questions, and explain the next stage.

Following that, selected candidates will be invited to an in-person interview at The Hotel School in central London. This includes a panel interview, a scenario task, and the opportunity to meet one of our graduates.

We want the process to feel welcoming and supportive, and we’ll share full details in advance so you can prepare.

Safeguarding

This role requires an enhanced DBS check. The Hotel School is committed to safeguarding and to creating inclusive, safe environments for all students, graduates, and staff.

Application resources
Application Instructions

Please upload your CV and answer the four questions to complete your application.

Organisation
Hotel School View profile Organisation type Registered Charity Company size 1 - 5
Posted on: 23 March 2026
Closing date: 15 April 2026 at 22:00
Tags: Training / Learning, Education, Employment, Homelessness