Learning and development manager jobs in thornton heath, greater london
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Family Support Foster Carer
Overview
The family support foster carers (FSFCs) mentor their families and offer short breaks for children, offering stability and giving parents time to address their challenges with support. They provide feedback on their involvement with the families during review meetings.
The FSFCs could be experienced foster carers within the service who want to develop their skills and explore a new opportunity within fostering. Alternatively, they can be recruited specifically to this role in SUSD but must gain approval prior to commencing in the role. Is it imperative that the FSFCs have the skills and commitment to working with both parents and children as part of the SUSD programme. A role description for the FSFC is included in this pack.
Role and Responsibilities
The key aspects of the role are to
- provide weekly mentoring support for parents who are referred to SUSD. There is maximum caseload of 4 families at any one time.
- support the family to set and review goals, using our Person Centred Planning app.
- provide one planned short break each month for each referred child.
- offer crisis response support to families in the form of phone calls, visits or crisis short breaks.
- attend training provided by The Fostering Network & the Local Authority, enabling the FSFC to provide training and support to families.
- help with family activities, such as outings, family activities, summer schemes and residentials
The Family Support Foster Carer will be required to record details of the support provided, sharing with the supervising social worker as appropriate. During weeks that the FSFC has attend a review or support meeting for a family, they will not be required to complete another mentoring session with that family.
Working with parents and families
Families are referred to Step Up Step Down by their social worker. The scheme is voluntary, and families are empowered to decide whether they want the support. SUSD support has 4 primary aspects:
- mentoring for parents
- short breaks for children
- family activities
- community supports.
SUSD Mentoring Sessions are based upon areas of identified need. These are decided through the referral process and the initial planning meeting and are reviewed every three months throughout the duration of SUSD support. The key areas of support are: Routines, Budgeting, Healthy Living, Mental and Physical Wellbeing, Behaviour Management, Access to supports, Family Relationships, Dealing with Crisis Situations, Play and Stimulation.
The FSFC will also be required to give updates and share progress at review meetings. Information required will be:
- number of parent mentoring sessions since the previous SUSD review (including cancelations), and details of the work covered with the parent;
- number of short breaks since the previous review, and details of activities;
- any and all other support given to the family.
Support for the Family Support Foster Carer
Personal development and self-care is important, as we know that the best supporters are well supported themselves. There are several ways that SUSD will support the FSFCs.
- There will be regular supervision where they can discuss complex cases or raise any issues.
- FSFCs will be encouraged to attend training that will support them in the role, and to take an active role in identifying what this training should be.
- Quarterly carer support sessions are organised to enable the FSFCs & other SUSD team members to meet and learn from each other.
- FSFCs are also encouraged to form informal peer support networks.
Service: Children's Services
Salary: To receive a minimum allowance of £19,700, up to a maximum of £32,700 per annum
Please note, this is a self employed role and you will receive a weekly allowance. As a registered foster carer you will qualify for Qualifiying Care Relief and can earn up to £18,000 before paying tax.
Head of Grants
Are you a visionary leader who can turn ideas into reality? Do you have the drive to manage complex projects, inspire teams and create lasting impact on a national scale? Do you love giving charities money? If so, we want to hear from you!
This is a remote working role offering part-time hours, on a permanent basis.
Position: Head of Grants
Location: Remote/London
Hours: Part-time (4 days per week)
Salary: £50,000 - £55,000 pro rata
Contract: Permanent
Benefits Include: 25 days per year (pro rata – excluding bank holidays), employer pension contribution of 5% into a personal pension (which does not have to be matched by the employee)
Closing Date: 27th May 2025
About the Role
This role is key to shaping how the organisation maximises impact over the next 5 years, delivering on ambitions for the 2024-2029 Strategy. The aspiration is to help 10,000 young people at risk or experiencing homelessness, to reach their full potential.
By working with key players in the youth homelessness landscape, like-minded organisations, and embedding the voices and experiences of young people in this work, you will help maximise social impact and deliver £150m in social value by March 2029.
You will ensure the charity is the best possible grant funder in the field, thoughtful, diligent, transparent and efficient, as it works with the very best charities across the country deliver vital support to young people facing homelessness.
You will be in charge of grant programme design, development, and delivery in line with the new strategy. You will have the opportunity to work on new programmes and ideas, and to gather data and insight from this vital work (and other sources) that will help both future grant-making and our influencing work nationally.
About You
Whilst grant-making experience would be helpful, what truly matters is your ability to strategically lead and drive projects that deliver impact. You’ll be at the forefront of developing and delivering new programmes, ensuring they align with key targets while bringing innovative ideas to life.
This role is not just about achieving KPIs, it’s about leading teams to achieve results. You will have experience of delivering presentations, developing ideas and projects collaboratively, and using data-driven insights to shape future projects and influence decision-making at a regional or national level. Strong project management, monitoring, and evaluation skills are key in this role, as are those of team- and partnership- working.
If you are a senior leader looking for your next role, then we would love to hear from you.
About the Organisation
The charity has been around since 1986, created by and working with the UK property industry to try and harness a collective desire to do good. Since 2016, the focus has been exclusively on creating a corporate movement within and across the industry to tackle and end youth homelessness.
Additional Benefits
• Opportunities for flexible working
• Free annual Flu’ jabs and annual sight tests
• Cycle to Work Scheme (salary sacrifice)
• ½ day a month entitlement to volunteer for a charity of your choice, in work time
• Interest-free Annual Travel Card Loans
• A Professional Development Fund
• Commitment to wellbeing (we’re signatories of Mind’s Time to Change Pledge)
• An Employee Assistance Programme
• Private Health Insurance with Vitality (small employee contribution required).
You may have experience in other roles such as Grants, Impact, Grants and Impact, Head of Grants, Head of Impact, Head of Grants and Impact, Impact and Innovation, Director of Grants, Director of Impact, Director of Grants and Impact.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation
If you are right for this role, you will be a committed, motivated, and outgoing individual who wants to support the sexual and reproductive health (SRH) of young people living in the Royal Borough of Greenwich, working in a partnership capacity as part of a holistic health and wellbeing programme. Your role will be multi-faceted, and you will therefore be flexible and able to offer a variety of SRH interventions in a broad range of settings, to a broad range of young people.
First, you will provide brief interventions in sexual health in an outreach capacity at schools, colleges, universities, leisure centres, youth organisations, and other venues. Here, your primary focus will be to provide basic information about SRH to young people, whilst also encouraging them to complete a Chlamydia screen and register to the free condom scheme. You will also promote online testing for those aged over 18, and connect young people with other local sexual health services through referral and signposting.
Second, you will deliver SRH and relationships training to groups of young people and professionals, in smaller workshop settings as well as to larger groups. You will be able to deliver accurate information on a variety of topics that are often sensitive and complex. You will have an existing knowledge base that you will be willing to expand and solidify through a combination of supported training and independent learning.
Third, you will facilitate offsite drop-in sexual health sessions and offer 1:1 sexual health support to young people who attend any of the four Young Greenwich youth groups. You and your team will each be responsible for attending the four Young Greenwich hubs once each week during evening hours, working closely with the youth group leader as well as the young people themselves to establish trusted relationships and an engaging programme of activity. You will be proactive and creative at integrating sexual health to other, ongoing activities, and ensure effective safeguarding.
Additionally, you will work closely with the wider SHO team, including supporting the sexual health phone lines processing screening results, and where necessary, signposting to relevant services. Across all aspects of your role, you promote local sexual health and contraception services to young people and adults alike, referring to in-person or online services as appropriate and handholding as much or as little as needed, particularly to those most vulnerable. You will keep accurate monitoring records for all interactions, referrals, Chlamydia screens, and C Card registrations / distributions. You will also contribute to quarterly service review reports.
This role requires flexibility, working unsociable hours in the evenings, and occasional weekends. Schedules may vary from week to week depending on programme need.
The client requests no contact from agencies or media sales.
About the Job
It is an important time at Sophie Hayes Foundation. Our strategy ‘Sustainable Freedom from Modern Slavery’ has launched and the charity is in a period of exciting transformation. This role is essential for the delivery of the strategy and ensuring that survivors of modern slavery, human trafficking, and exploitation have access to the support and opportunities they need to achieve their aspirations, independence, and a positive future – with soaring numbers of referrals to the NRM and thousands more victims living in fear of a hostile environment, this has never been more important than now.
But we cannot do this work without funds. Alongside a small, friendly, and dedicated team, you will coordinate and deliver a range of fundraising activities.
About You
This role would suit someone looking for meaningful, creative, and varied work, in an enthusiastic and motivated team.
You may have started to build a career in charity fundraising, corporate business development, or related areas.
You may have gained some experience across multiple different types of fundraising and development such as grant applications; donor relationships; community events; or institutional bidding.
You may enjoy networking and relationship building; designing creative projects, bids, activities, and events; and also, be comfortable with data management via a CRM.
We would love a team member who is efficient, reliable, creative, enthusiastic and ready to get stuck in helping across our range of fundraising activities.
We welcome applications from individuals with a range of skills and experience drawn from their professional and personal lives. We are happy to discuss adaptations to the role and the recruitment process.
If you find this role exciting and feel you have some, but not all the skills needed, please do reach out for a conversation.
What You’ll Do
• Trusts & grants: Work with the Development & Communications Manager to write and submit compelling funding applications to trusts, foundations and grant-making bodies to secure new and repeat funding.
• Scout for, build and maintain relationships with existing and new funders, donors, and partners, ensuring ongoing engagement and support.
• Events: Plan, organise and manage fundraising events, including overseeing event logistics, participant engagement and post-event follow up.
• Work with the Development & Communications team to generate new, innovative fundraising concepts and bring them to fruition.
• Manage the database of funders and donors and ensure contact is up to date.
• Support with monitoring and evaluation, including reports to funders
• Work closely with the communications team to ensure coordinate donor and external communications, and to contribute to our social media presence
• Identify roles and responsibilities that could be delegated to volunteers to maximise their support, supervising those assigned to you.
• Represent the Sophie Hayes Foundation with colleagues at meetings and events with external stakeholders. This may include deputising for more senior colleagues on occasion.
• Ensure the highest standards of safeguarding across all activities.
• Other duties which may arise under the implementation of the new strategy, as directed by the Development & Communications Manager.
The client requests no contact from agencies or media sales.
Position: HR Officer - Recruitment and Administration
Hours: Full-time, 35 hours a week
Contract: Permanent
Location: Office-based in London with flexibility to work remotely
Salary: Starting from £26,384 per annum plus excellent benefits
Salary Band and Job Family: Band 1, Charity
*you’ll start at the entry point salary of £26,384 per annum, increasing to £28,033 after 6 months service and satisfactory performance and to £29,682 after a further 6 months.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
As the HR Officer you’ll be responsible for providing an efficient, friendly and high-quality HR and recruitment service to our amazing internal customers across the organisation.
You’ll also be undertaking general HR support and provide cover for colleagues within the HR Operations team as and when required.
Your responsibilities will include:
- Liaising with our managers regarding recruitment and advertising agencies
- Compiling and issuing application recruitment packs, arranging interviews
- Maintaining our database to monitor vacancies and applications (to be replaced by the new ATS)
- Updating recruitment pages on the MS Society website
- Processing new appointments (including completing all required pre-employment checks) and changes to existing employment contracts using established templates
- Responsible for keeping the HRIS updated and ensure that all employee information is added / updated accurately on a timely basis
- Responsible for maintaining appropriate paper and electronic records including ensuring that records are compliant with relevant legislation and records management policies
- Processing probation and other documentation
- Supporting with pay and benefits administration
- General admin support as required
You’ll have:
- Experience working in an administrative capacity within HR
- Experience of working within recruitment
- Experience using an HRIS
- Excellent customer service skills
- Exceptional attention to detail
- A demonstrable commitment to collaborative team work
- A demonstrable commitment to inclusive working, ensuring equality and valuing diversity
Closing date for applications: 9:00 am Sunday 11th May 2025
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS
The London Metropolitan University Students' Union is looking to grow our team of dedicated Student Advisers. Our Student Advisers support students to navigate the university’s academic regulations, offering impartial advice, supporting with written submissions and attending formal hearings in support of students.
We are looking for someone who is a good listener, is empathic and non-judgemental and who has a genuine desire to ensure that every student has the best student experience whilst studying at London Metropolitan University. The ideal candidate will be organised and efficient, confident in working with academic regulations, and excellent at communicating complex information clearly verbally and in writing.
We are looking for a full time adviser, but we are open to applications from those seeking either full time or part time work, for a minimum of 2.5 days per week (please state your availability in your cover letter).
Job purpose for the role
· To deliver a high-quality professional academic advice to students at London Metropolitan University
· To provide independent, confidential and impartial advice and representation that has a positive impact on the experience of students
· To ensure the advice service operates in line with best practice and that students and elected officers are well-informed on the issues affecting students
· To support the Advocacy & Communications team in identifying and reporting on issues affecting the wider student body, providing evidence-based support for the Students’ Union’s representative work.
Application deadline: 1pm on 9th May 2025
Interviews will take place on the week commencing 19th May 2025
What's in it for you?
Hybrid and Flexible working arrangements
Learning and development opportunities
27 days of annual leave plus bank holidays, office closure and sick leave
Cycle to work scheme
DSE assessments and eye tests
Free access to Gym & Classes
Competitive pension contribution scheme
Interest-free loans - Seasonal ticket and tenancy deposit loans
Other Standard employees’ benefits
At LMSU we are committed to maintaining a diverse workforce, as we understand the importance of having staff with varied lived experiences and backgrounds that reflect various needs of our student community. We welcome applications from all interested applicants, and we strongly encourage applications from people of ethnic minorities, people with disabilities, people with dependants and people who identify as LGBTQIA+. We conduct anonymous shortlisting, and ll of our interview panels have Unconscious Bias Training in order to support a fair recruitment process.
Empowering students to make the most of their time at LMU and transform their lives for the better.

The client requests no contact from agencies or media sales.
This post will be responsible for supporting the Financial Controller in all aspects of the financial management of the charity. This post will take an active role in supporting both overseas and UK staff with financial management. The post will also be responsible for producing monthly/quarterly project finance reports both internally and externally. The successful candidate will be an analytical, intelligent accountant who will provide high quality support for a range of teams across the organisation. They will have the ability and communication skills to build strong working relationships at all levels across the organisation, including non-finance staff. The successful candidate will have at least two years’ experience working in a similar role and will preferably be at least part qualified.
The client requests no contact from agencies or media sales.
CCT has an international award-winning reputation in heritage conservation and regeneration. All churches in our care are listed, mostly Grade I and II*, and some are Scheduled Ancient Monuments.
Without our care, these buildings might have disappeared entirely. Instead, they are enjoyed as social, tourism, educational and cultural resources, kept open, in use, and living once again in the heart of their communities.
The Head of Region provides strategic and operational leadership in the region, ensuring the effective and efficient operation of the regional team and the successful development and delivery of the regional business plan and projects. The role drives the achievement of key performance indicators and targets with a particular focus on church income and community engagement.
Key relationships
Internally, the Head of Region works closely with the Director of Operations and other Heads of Region to support consistent operational delivery, and management and development of regional staff. The role also interacts closely with all other CCT teams including Conservation, Fundraising & Communication, Initiatives & Partnerships, and Finance.
Externally, the Head of Region is CCT’s regional representative, brokering joint working and engagement with statutory and Church of England stakeholders, funders, politicians at all levels, volunteers, communities and donors.
If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.
The closing date for receipt of applications is 8am on Friday 9th May 2025
The interviews will take place in Northampton on Tuesday 20th May 2025. Please note that the interview date and location have been specifically chosen according to the availability of the panel.
We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.
If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.
We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.
We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.
The client requests no contact from agencies or media sales.
When a child or young person is diagnosed with cancer life is turned upside down – for them and their family. Fear, isolation, extreme money worries, not knowing where to turn – this is the reality for many.
At Young Lives vs Cancer, we help children, young people and families find the strength to face whatever cancer throws at them. You could be a part of the team making it happen.
The Role
We are looking for an experienced Social Worker to join our London & South East Team supporting children and young people diagnosed with cancer.
We pride ourselves on delivering the highest quality support tailored to the needs of the children and young people and their families. The work we do is rewarding but also complex and demanding. You will be part of a close-knit Young Lives vs Cancer social work team, working with an established NHS multi-disciplinary team and services in the community.
This role is part home, part site-based. Your contractual base will be both Home and Hospital.
This post is subject to an Enhanced Disclosure and Barring Service check.
About You
You will be committed to delivering high quality social work support to promote the best outcomes for the children, young people and families we work with. You will need to be resourceful and resilient. You will have a positive attitude and be willing to embrace difference. As part of the wider Young Lives vs Cancer team you will actively engage with the work of the charity and welcome opportunities to get involved.
You will have:
- A recognised Social Worker qualification and current registration with Social Work England/ Scottish Social Services Council/Social Care Wales/Northern Ireland Social Care Council
- Experience working with children, young people and their families/carers in a social care setting.
- Experience of working in a multi-disciplinary environment, ideally in an NHS setting.
- Sound knowledge of child and young people development.
- An understanding of the impact of serious illness for children, young people and their families.
- Excellent interpersonal skills.
What will I gain?
For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:
- Flexible working: we’re open to working hours outside of 9 - 5 and we can talk through your flexibility requirements at interview stage
- Wellbeing days: four days a year to do what works for you – from catching up on training to going for a walk
- Generous annual leave allowance
- Great family/caring leave entitlements
- Enhanced pension
- Access to our employee savings scheme
Our commitment to Diversity, Equity, Inclusion and Belonging
At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.
We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.
We operate an anonymised shortlisting process in our commitment to diversity, equity, inclusion and belonging. CVs can be uploaded, but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history sections of the online application form for us to be able to assess you quickly, fairly and objectively.
Accessibility
We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible.Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.
#ShowTheSalary
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Fuel Bank Foundation, we are united by a shared mission purpose: ensuring that no one must choose between heating and eating. Creating a United Kingdom free from fuel crisis. We exist to make it possible for everyone in the UK who prepays for energy to have sustainable access to the heat, light, and power they need to live a happy, healthy, and productive life. Every day, our work helps people facing fuel crisis, providing emergency financial support, practical and actionable advice, and long-term advocacy to create real, lasting change.
As part of the Fuel Bank team, you play a vital role in making this happen. We are committed to fostering a supportive, inclusive, and collaborative workplace where everyone feels valued and empowered. Whether you're working directly with those in need, behind the scenes supporting operations, or helping shape policy, your contributions make a real difference to the lives of the people we support.
Are you a natural team leader or strive to be one, do you have excellent communication skills? Do you thrive in a fast-paced, ever evolving environment, that manages customer queries and applications processing? Are you flexible, empathetic, and dedicated to delivering outstanding customer service? If so, this role is perfect for you.
As the Triage Team Leader, you will be responsible for managing the team’s daily operations and ensuring performance targets are met, in line with our mission to help and support our clients out of crisis. Your role will include leading and supporting triage advisers, conducting regular one-to-one meetings, overseeing resource allocation, and delivering quality assurance and coaching."
Key Responsibilities:
- Leading with Purpose: Support and guide our triage advisers, helping them meet their goals and deliver high-quality support. Hold regular one-to-ones to offer encouragement, feedback, and development.
- Using Resources Wisely: Ensure the team is well-organised and resourced so we can offer the best possible service to those who need us, when they need us.
- Championing Quality: Carry out regular quality checks and offer tailored coaching to help the team grow their skills and confidence, making sure every interaction counts.
- Keeping Track: Monitor and report on how the service is performing against both internal and external targets. Quickly raise any challenges or concerns with the Head of Customer Service and Advice to keep things running smoothly.
- Always Improving: Look for ways to strengthen our service and improve outcomes for people in fuel crisis, making sure we’re always learning and evolving.
- Stepping In When Needed: During busy times, lend a hand by speaking directly with customers facing fuel emergencies—carrying out needs assessments and ensuring they receive same-day support.
Experience and Skills:
- Previous Advice Role: Experience in an advice role with an understanding of how to develop the support we offer.
- Team Leader/Senior Experience: Previous experience as a Team Leader or in a senior role is desirable but we are open to developing the right person.
- Phone-Based Experience: Preferably in a triage/advice role, but general customer service experience is also suitable.
- Empathy and Support: Demonstrated empathy with a strong desire to help and support customers.
- Attention to Detail: Strong administrative and reporting skills with a keen attention to detail.
- Continuous Improvement: A mindset focused on continuous improvement and service enhancement.
- Computer Literacy: Proficient in using computer systems and software.
What You’ll Receive in Return:
- Team Support: Join a supportive and collaborative team committed to your success.
- Enhanced Annual Leave: 27.5 days annual leave plus bank holidays, with the option to buy or sell additional days.
- Flexible Working: Enjoy a flexible schedule that supports a healthy work-life balance.
- Comprehensive Benefits:
- Enhanced pension contributions.
- Private healthcare and access to an Employee Assistance Programme.
- Training and Development: Benefit from a comprehensive onboarding programme and ongoing professional development opportunities.
- Equal Opportunities Employer: We are committed to fostering an inclusive and diverse workplace.
The client requests no contact from agencies or media sales.
Applications Specialist
Circa £52,000 per annum
Permanent
Part home/Part office (London) based
UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.
This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as our Applications Specialist.
As our Applications Specialist, you’ll play a hands-on role in supporting and maintaining our core business applications, ensuring systems are secure, up to date and delivering value. You’ll work across application patching, software deployment, licensing and compliance, with a strong focus on collaboration across teams and suppliers.
We’re looking for someone with experience in supporting enterprise applications, experienced with Microsoft Intune, who is highly organised and confident engaging with both technical and non-technical colleagues. You’ll have a strong understanding of security and compliance, and a drive to keep learning and improving the way we use our technology.
Act now and visit and visit our website via the link, to apply online.
Closing date: 8am, Tuesday 6 May 2025.
Interview date: Thursday 15/Monday 19 May 2025.
In return, we offer:
· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)
· outstanding training and learning opportunities and the support to flourish in your role
· impressive open plan office space and facilities on the Queen Elizabeth Olympic Park
· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.
· the opportunity to work in a leading children’s organisation making a difference to children around the world
Our application process: We use a system called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.
We anticipate most colleagues will work one or two days a week in the office on the Queen Elizabeth Olympic Park in Stratford, East London (change to Scotland address if appropriate) and the rest of the time from home. We will happily discuss other flexible options to suit your circumstances.
We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.
UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.
The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.
We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.
If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.
Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)
The UK Committee for UNICEF (UNICEF UK), a charity funded by supporters, raising funds for UNICEF’s work for children.



About The Role
You will be working in a collaborative, fast-paced and creative environment and will play a key role within our Engagement Team to strengthen Youth Music’s relationships with individual givers. This role will focus on engaging individuals to support our mission, managing relationships with community supporters, and delivering strategies to enhance community fundraising and individual giving.
About You
You are a motivated and relationship-driven individual who is passionate about music and making a difference. You will have a strong ability to engage, motivate and influence prospective and existing individual givers, a strategic mindset for fundraising and supporter engagement, and excellent stewardship skills. Your ability to build lasting relationships with our donors and community fundraisers will be key to your success in this role.
Key Responsibilities
- Create and execute a strategic plan for growing community fundraising and individual giving, and monitor and evaluate the impact of this.
- Take ownership of Youth Music’s guestlist donation initiative, securing gigs to add an optional donation in aid of Youth Music.
- Support the Philanthropy Lead in cultivating major donor relationships and co-investment opportunities with charitable trusts and foundations.
- Support the Ambassador & Supporter Engagement Manager and Philanthropy Lead with administration of onboarding Youth Music advocates and Change Makers.
- Lead on the administration and organisation of community fundraising events/activities. You will support challenge event participants with their fundraising by liaising with them before and after events, ensuring they feel prepared and have the Youth Music resources they require.
- Work with the Communications Team to make the most of the exciting communications opportunities that exist in the run-up to, during and after fundraising activities and events - including helping to collect, create and distribute photos, videos, news stories, interviews and social media posts.
- Lead on Gifts in Wills and Legacy Giving.
- Manage our fundraising reconciliation, carefully producing donation reports and logging donor information on Salesforce.
Other roles will include supporting the Engagement team with an array of day-to-day tasks such as:
- Provide supporter care; taking and responding to supporter enquiries via phone, email or post.
- Work on securing gifts, raffle prizes and other sponsorship to elevate community events and fundraisers.
- Manage the fundraising enquiries inbox and be the first point of contact for receiving donations and giving advice on how to fundraise for Youth Music.
- Contribute to Youth Music’s media channels to promote and support campaigns and events.
- Update Salesforce with accurate information about all donations and fundraising activities, and support others in its training and use.
- Ensure that all fundraising processes are compliant with GDPR regulations and Fundraising Regulator practice.
- Keep up to date with trends in community fundraising, corporate fundraising and charity events.
- Attend evening events as required, including potential travel and overnight stays.
- Be proactive in identifying opportunities for learning and professional development to ensure excellence and continuous improvement.
- Represent Youth Music at events.
General
- Carrying out all such additional duties as are reasonably commensurate with the role.
- This job description is not necessarily an exhaustive list of duties but is intended to reflect a range of duties the post-holder will perform.
- Commitment to equality, diversity and inclusion, with good awareness of accessibility and understanding of inclusive best practice.
Person Specification
Minimum Criteria
- Two years experience of working in a fundraising/similar role.
- Experience identifying and securing new supporters and managing existing donors.
- Experience monitoring, evaluating and reporting against strategic growth plans.
Other Essential Criteria
- Community fundraising events/activities administration experience.
- Have experience in Gifts in Wills and Legacy Giving.
- Experience using Salesforce or other similar platforms.
- You’ll be a great people person, able to engage with members of the public enthusiastically and empathetically.
- You’ll have excellent research skills and careful attention to detail.
- You’ll have a good understanding of the Fundraising Regulator and the Code of Fundraising Practice.
- You’ll be a team player.
- You’ll be methodical and well organised.
Desirable Criteria
- Experience in a youth or music-oriented organisation.
- Understanding of the music education and/or music industries landscape.
- Passion for music and interest in its benefits for young people and society.
The client requests no contact from agencies or media sales.
Room to Heal is looking for a Co-Director for Finance & Fundraising to work with our Co-Director for Frontline Operations to support the thriving of our community.
About us
Room to Heal is an established therapeutic community in London. We support refugees and people seeking asylum, many of whom are torture survivors, through an integrated programme of therapeutic and casework assistance, in the context of a community of survivors. Our approach recognises the political context of our community members’ multiple and ongoing experiences of trauma and marginalisation including in their home country, on their journey to, and within, the UK. We offer long term and holistic support.
We are looking for a Co-Director who:
- Will ensure the overall financial sustainability of the charity through development of the fundraising strategy and oversight of its implementation
- Understands the experiences of our members in order to sustain Room to Heal’s therapeutic community and ensure the safety and appropriateness of all of our services
- Has awareness and interest in psychotherapy and group work
- Makes strategic decisions that centre the experience of refugees and people seeking asylum alongside maintaining the sustainability of the organisation
- Has the drive, care and vision to create new opportunities to support refugees and people seeking asylum and to learn and share experiences through external networks and partnerships in the UK and internationally
- Is able to speak with authenticity and challenge injustices knowing directly what the impact is due to own lived experience
- Can lead by consensus and collaboration and has a strong belief in the therapeutic benefits of community.
We strongly encourage applications from those with some lived experience of the issues that our community members are experiencing.
The client requests no contact from agencies or media sales.
Job Title
Head of Operations
Department
Operations & Programmes
Reporting to
Director of Operations & Programmes
Managing
Partnerships Project Manager, Partnerships Delivery Officer, Behavioural Change Programme Expert
Location
This role is hybrid, with a requirement to work from the office (near Moorgate, London) a minimum of two days per week.
Travel Requirements
This role works across the UK and travel to Scotland and other devolved nations may be required on an occasional basis.
Main relationships
Director of Operations & Programmes, Senior Leadership Team, Senior Management Team, Partnerships Team
Benefits
· Salary £61,000
· 30 days leave (plus Bank Holidays)
· Bupa Health Cover
· Matched company pension scheme
· Life assurance cover offering 4x death in service benefit.
· Company sick pay
· Training and development opportunities
· Learning and Wellbeing Grant
· Employee assistance programme
· Season Ticket Loan
· Perks and discount platform
About us
Drinkaware is a leading charity concerned with reducing harm from alcohol. We do this by providing impartial, evidence-based information and advice and practical resources; raising awareness of alcohol harms; and working in partnership with others to deliver behaviour change through our tools and interventions. The Trust is funded primarily through voluntary, unrestricted donations from alcohol producers, wholesalers, and on- and off-trade retailers, but acts entirely independently.
Our Vision: Working together to reduce alcohol harm across the UK.
Our Mission: Using our expertise to give governments, industry, communities and individuals the knowledge and support to make informed decisions about alcohol and how to reduce the harm it can cause. Delivered though:
· Public-facing campaigns and digital services, information and guidance
· Evidence-led advice to governments and industry
· Independent research, consumer insight and evaluation
Our Values: Solid Reasoning; Clarity with Empathy; Understanding and Connecting; Principled Partnership; Determination and Curiosity
Purpose of the role
We have a brilliant new opportunity for an exceptional leader to join our team, to help shape the provision of our advice, information and guidance programmes and ensuring the successful delivery of a range of priority partnerships.
Leading a dynamic team, you’ll focus on operational excellence, refining processes, and ensuring all programmes align with Drinkaware’s strategic goals and priorities. You will be a natural collaborator, building and maintaining effective relationships with key internal and external stakeholders, to ensure that the public can access high quality impactful support.
As an experienced leader, you will use your experience and skill to drive improvements by partnering with teams across Drinkaware. You will do this by balancing engagement with progress, while ensuring that our work is informed by lived experience and the latest evidence.
You must have demonstrable knowledge and experience of working in the health sector and have a passion for reducing alcohol harm in the UK.
Main Duties and Responsibilities
· Be collectively accountable as part of the Senior Management Team for leading and managing Drinkaware ensuring high performance in the delivery of plans and targets and maximum cross-organisational collaboration, deputising for the Director of Operations & Programmes
· Be responsible for the day-to-day leadership of operations & programmes, overseeing and directing interconnected projects ensuring consistency in programme and project work.
· For 2025/26 this will focus on the roll out of our Information, Advice & Guidance programmes and extended brief intervention programmes to the public via digital tools to a mass audience and to underserved groups.
· The post holder will be required to manage a small dedicated team ensuring that robust project plans, clear goals, timelines and resources are established and managed as well dependencies within and between projects.
· Act as a Safeguarding Officer ensuring safeguarding is embedded within all programme delivery.
· Proactively address challenges and seeks solutions while maintaining high standards of quality and integrity. Holding themselves and their team accountable for delivering results aligned with the organisation's objectives.
· The post holder will work closely with the Head of Impact ensuring partnership projects deliver impact, clear metrics and reports which demonstrate the project(s) value proposition to our funder base, stakeholders in government and the public.
· Work closely with the Marketing and Comms team to ensure highly effective marketing and communications strategies are progressed for individual projects and the wider programme of activity, and that brand and reputational risk is minimised.
· Work closely with the Digital Team to ensure full visibility and informed prioritisation of digital projects and interdependencies.
· Work closely with the Partnerships Team to ensure successful delivery of all agreed activity and KPI’s for partnerships
· Work closely with the Research, Strategy and Impact team, ensuring all programme development is evidence based
Additional Responsibilities
This role works across the UK and travel to Scotland and other devolved nations may be required on an occasional basis.
Accountable for:
Overseeing budgets and plans.
Delivery of partnership projects & programmes
Safeguarding
PERSON SPECIFICATION
Qualifications and/or experience
Proven leadership experience in programme/project management, with a background in the health sector. A degree in a related field is beneficial but not essential.
Experience of managing a team in a hybrid work environment (desirable).
Prince2/Scrum Master/Agile (desirable).
Essential Criteria / Key Skills
1. A proven track record with innovative proposal design and programme delivery ensuring programme quality.
2. Strategic thinking and problem-solving abilities, with a keen eye for detail and a results-oriented mindset.
3. Ability to work independently and autonomously, prioritise tasks, and adapt to changing circumstances.
4. Exceptional project management skills, including the ability to lead cross-functional teams, develop and control deadlines, budgets and activities.
5. Exceptional ability to facilitate high project-based team performance, inspire and motivate staff, and develop team skills and capabilities.
6. Strong operational management and delivery skills.
7. Able to work in close collaboration with internal and external stakeholders.
8. Possesses excellent senior networking, influencing, relationship building and communication skills.
9. Strong financial management skills including budget setting, reforecasting, financial reporting.
10. Understanding of safeguarding legislation and practical application in delivery of programmes
11. Emotionally intelligent and resilient when under pressure.
12. An energetic and committed ambassador for Drinkaware, our mission and values
How to apply: maximum 2 page A4 cover letter explaining your motivations for applying for the role at Drinkaware and outlining how they meet each point on the person specification. CV's only will not be considered.
Job Title: Eastern European Floating Support Worker
Location: Hybrid working with a requirement to occasionally work at Head Office (Vauxhall, London) and co-locations across London
Salary: £28,857.12 per annum inclusive of London weighting if applicable
Contract type: This post is Fixed Term Contract until March 2026. There is a possible extension of contract depending on funding
Hours: 37.5 hours per week
We are recruiting for Floating Support Worker who will support the Ascent Pan London Service in building sustainable referral pathways and joint working protocols with a range of partners working with survivors of domestic abuse
You will provide capacity-building in the form of advice, advocacy, support, and briefings across the London boroughs to statutory agencies and community organizations around the needs of Eastern European domestic abuse survivors, to embed best practice across our communities.
It is desirable for candidates to be proficient in one or more Eastern European languages.
You will have proven experience of providing direct emotional and practical support to women as well as up-to-date knowledge of legislation relating to survivors of gender-based violence. You will have excellent casework skills, good written and verbal communication skills, clear professional boundaries and be a proactive team player. All candidates must demonstrate a commitment to the feminist values of empowerment and equality which underpin all of our work.
The post holder will provide a high-quality personal welfare support service to Eastern European survivors of domestic abuse and other forms of violence and abuse and their children. The post holder will empower Eastern European survivors by providing them with emotional and practical support, including support to access safe accommodation.
The post holder will provide capacity building in the form of advice, advocacy, support and briefings across the London boroughs to statutory agencies and community organizations around the needs of Eastern European domestic abuse survivors, to embed best practice across our communities.
Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing Date: 09:00am 16 May 2025
Interview Date: 27 May 2025
Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.
Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.
The client requests no contact from agencies or media sales.