Learning facilitator jobs in Belfast
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
�� Location: UK (Remote with occasional travel)
�� Salary: Rest of UK - £20,012.14 London - £22,013.42
�� Hours: 21 hours per week
Willingness to travel for team meetings, training events and centre visits as required. Travel is funded.
MSI Reproductive Choices UK is looking for a highly organised and compassionate Complaints & Customer Services Facilitator to join our Quality & Governance Team.
This is a rare opportunity to join our Quality & Governance team and develop specialist expertise in complaints management, governance, and client experience within a leading healthcare organisation.
The successful candidate will benefit from dedicated one-to-one training, coaching and support from our experienced Quality & Customer Services Manager, gaining valuable knowledge and practical experience in complaint investigations, medico-legal processes, organisational learning and quality improvement. This role offers an exceptional platform for professional development and would suit someone looking to grow their career in governance, quality, patient experience, customer services or healthcare management.
Why Join Us? ��
We offer a supportive, values-driven environment where your contribution is recognised and rewarded:
�� Financial Benefits
- Competitive salary
- Up to 5% employer pension contribution
- Fast expense reimbursement (within 10 days)
�� Work-Life Balance
- 25 days annual leave + your birthday off
- Family-friendly policies
�� Rewards & Perks
- Long service recognition
- Discounts at 4,000+ retailers via Blue Light Card
�� Health & Wellbeing
- 24/7 GP access
- Employee Assistance Programme
�� Career Development
- Paid training and development
- Accredited apprenticeships
- Clear progression pathways
Key Responsibilities
- Formal Complaints Management: Support the investigation, documentation, and resolution of formal complaints, ensuring timely and compassionate responses.
- Evidence Gathering & Analysis: Review clinical records, staff statements, call transcripts, policies, and other relevant information to support investigations.
- Stakeholder Engagement: Work collaboratively with clinical, operational, and senior leadership teams to support investigations and share learning outcomes.
- Medico-Legal Claims: Assist in gathering documentation, statements, and evidence to support claims management and reporting.
- Police & Legal Requests: Support the management of police requests, legal enquiries, and information disclosures in line with legislation and governance requirements.
- Information Governance: Maintain accurate records and ensure all disclosures comply with data protection and safeguarding principles.
- Quality Improvement: Analyse complaints and claims data to identify trends, risks, and opportunities for service improvement.
- Governance Reporting: Prepare reports and information for governance groups and organisational committees.
- Learning & Improvement: Share findings and lessons learned with management teams to support continuous improvement across services.
- Client-Centred Communication: Ensure communications with complainants are clear, empathetic, and professional at all times.
- Advice & Support: Provide guidance to colleagues on complaint handling, best practice, and quality standards.
Skills & Experience
- Experience managing formal complaints within a healthcare, regulatory, legal, or other high-risk environment.
- Experience supporting or managing medico-legal claims.
- Strong understanding of information governance, data protection, and disclosure processes.
- Ability to conduct thorough investigations and present balanced, evidence-based findings.
- Excellent written and verbal communication skills.
- Experience handling sensitive and confidential information with professionalism and discretion.
- Confident engaging with multidisciplinary teams, senior leaders, and external agencies.
- Strong stakeholder management and influencing skills.
- Excellent organisational skills with the ability to manage competing priorities and deadlines.
- Proficient in Microsoft 365 applications and case management systems.
- Knowledge of quality, governance, regulatory compliance, or safeguarding processes would be advantageous.
- Understanding of NHS governance or patient safety frameworks would be beneficial.
Join MSI UK and help transform client feedback into meaningful improvements that strengthen the quality, safety, and experience of care for every client.
Registered Charity
501 - 1000
We have been providing NHS-funded and private abortion and vasectomy care through our network of local clinics across England for over 40 years.
Thank you!
This is a new role at a genuine moment of growth for SSE - we expect to recruit over 600 social entrepreneurs across our learning programmes next year and every one of them starts with a good assessment.
Our assessment work spans a large pool of staff, freelancers and partners, and this role exists to bring it all together: clear frameworks, consistent data, and a process that's welcoming to people who don't always find application processes easy.
We're looking for an assessment lead to design and embed the systems, training and guidance that help our wider team assess applicants fairly, consistently and efficiently - and to carry out assessments and interviews directly. You'll work closely with the Head of Grants and Assessment, our Tech Team, and Programme Managers across the organisation.
You’ll will need to have a rare combinations of skills – a good understanding of a wide range of social enterprises and charities, gained through experience of training, business consultancy or development support, combined with the ability to design systems to support data collection and assessment, and the ability to support others to use those systems. Are you up for the challenge?
Registered Charity
21 - 50
To equip people with skills, funding, and networks to realise their potential, improve lives and protect the planet.
The client requests no contact from agencies or media sales.
Thank you!
Location: Remote
Salary: £28,665 - £31,965 pro rata (£17,199-£19,179 actual)
Hours of work: 21 hours (3 days)
Contract type: Permanent
Why work for Kids Matter?
- Generous annual leave – 25 days (plus bank holidays) per year pro rata, with time off between Christmas and New Year's additional to this allowance.
- Remote working contribution – receive £26/month pro rata towards the costs of working from home and/or using a co-working space.
- Access to coaching sessions, training opportunities and our Employee Assistance Programme (a confidential support service for staff).
- Flexible working across weekdays to suit your schedule.
About us
Kids Matter is one of the UK’s fastest growing children’s charities. Our vision is to see every child in need raised in a strong family. Our mission is to reduce the impact of poverty on children through community-based parenting programmes.
Research shows that group-based early intervention parenting groups are the most effective way to support children in need. We train peer facilitators in local churches - the largest voluntary body in the country - to run our affordable, accessible and highly effective parenting programmes, written by Clinical Psychologists. They come alongside parents and carers, building long-lasting community in addition to encouraging confidence and learning positive parenting skills.
We value difference and diversity, and we want our workplace to be built on shared values of equality and mutual trust, with team members representing the wide range of backgrounds and experiences that exist within the UK. We therefore actively encourage applications from people of diverse backgrounds and varied experiences, particularly those who are African, Afro-Caribbean, Asian or part of other minority ethnic communities, who have lived experience of the impact of low-income/low-support circumstances, and who are living with a disability or identify as being neurodivergent.
About the role
The Culture Manager role involves:
- Supporting and nurturing a healthy, positive, and collaborative team culture.
- Supporting the embedding of equity, diversity and inclusion across the organisation in line with our values and EDI stance.
- Helping design and deliver team culture slots from team days to learning slots.
- Delivering or coordinating bespoke team trainings, responding to organisational growth and partnership needs.
- Leading and developing induction processes to ensure new team members are welcomed, informed, and well-supported as they begin their roles.
About you
Are you skilled in coaching, facilitation or people development? Do you have strong communication and interpersonal skills? Are you a Christian with an active faith in Jesus? Do you have a passion for Kids Matter’s vision of seeing every child in need raised in a strong family?
Then we would love to hear from you!
How to apply
You can apply for the Culture Manager position by clicking ‘Apply via Website’ and completing a copy of our online application form.
The deadline for applications is 30th July. All successful and unsuccessful applicants will be notified by email.
We also ask for all applicants to submit an Equal Opportunities Monitoring Form, which will be sent to you to complete following the submission of your application. This form will be used for anonymous analysis to ensure our overall recruitment procedures are fair and transparent. It will never be viewed or used as part of the selection process. It is optional to submit this form.
If you would like any application/interview support or you need any reasonable adjustments throughout the application process, or if you would like an informal phone call to ask questions or discuss the role, please contact Katie Washington (HR & Systems Manager).
Please see the job pack for more details on the role and application process.
Registered Charity
21 - 50
We exist to reduce the impact of poverty on children in need across the UK.
The client requests no contact from agencies or media sales.