916 Learning jobs
Contract: Permanent, Full-Time (37.5 hours per week)
Salary: £37,221.19 - £39,500 per annum
Closing Date: Monday 28 September 2026
Interviews will be held w/c 12th October 2026
Please note, we may close this advert early if we receive a high volume of applications.
About us
Centrepoint, the UK’s leading youth homelessness charity, is looking for a Senior Quantitative Policy and Research Officer to join our Policy and Research team based in London.
We help vulnerable young people by giving them the practical and emotional support they need to find a job and live independently. Centrepoint provides homeless young people with accommodation, health support and life skills in order to get them back into education, training and employment. We want to end youth homelessness by 2037.
Together with our partners, we support over 15,000 young people each year.
The Policy and Research team at Centrepoint provides the evidence base for the organisation’s policy and influencing work, using research, data and the experiences of young people to understand the causes and scale of youth homelessness and identify effective solutions. The team leads research across a range of policy areas, produces Centrepoint’s Youth Homelessness Databank, analyses national and local data, and translates findings into clear policy recommendations. It also supports external influencing, engaging with Government, Parliament, local authorities and other organisations to ensure evidence is used to shape policy and improve outcomes for young people.
Hybrid Working
Centrepoint operates a hybrid working model. The requirement is a minimum of 50% of your working week. For most full-time colleagues, this means attending the office for five days over a two-week period (e.g., two days one week and three days the next). For colleagues on different contracts (including part-time or compressed contracts) this will be adjusted accordingly.
About you
- Effective communicator with natural ability to facilitate open and honest conversations.
- Able decision maker with a can do attitude.
- Respectful and empathetic, always considering the impact on our young people.
- Flexible, always adapting to changing needs.
- Engaging, committed to self-development by engaging with training and continuous learning.
- Proactive, always looking for creative ways of working.
What you’ll be doing
- Lead on the development and delivery of research projects, with a particular focus on the quantitative data analysis required to create a robust evidence base needed for Centrepoint’s policy and research work. This includes managing the Youth Homelessness Databank project, ensuring it remains the most comprehensive source of youth homelessness data in the UK and continues to meet the strategic needs of the organisation.
- To work with Centrepoint staff and young people to shape Centrepoint’s policy messages and further Centrepoint’s mission to end youth homelessness. To build strategic relationships with key policy makers and relevant voluntary organisations needed to influence government policy.
Why join Centrepoint?
In return for your efforts, you’ll receive a competitive salary, excellent training and development, and a host of staff benefits including:
- 25 days of annual leave per year, rising by one day per year to a maximum of 27 days
- Healthcare cash plan (Cover the costs of a wide range of medical treatment including Dental, Optical, Complementary and Alternative therapies).
- Private Medical insurance
- Income protection
- Employer pension contributions of 5%
- Access to Cycle 2 Work loan scheme
- An interest-free travel loan
At Centrepoint we challenge the discrimination within society that contributes to youth homelessness, and we are just as committed to fairness and equality within Centrepoint itself. We are passionate about ensuring all of our colleagues are made to feel included in the work we do and that we value the rich diversity within the organization.
We are an equal opportunities employer and we welcome applications regardless of sex, gender, race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part time or shift workers, being HIV positive or living with AIDS, lived experience of homelessness or using young people’s services and any other matter which causes a person to be treated with injustice.
Centrepoint’s policy is to recruit, employ and promote people on the basis of their suitability for the work to be performed, and to this end, our aim is to ensure that all applicants, employees and volunteers receive equal treatment.
Our approach to applications
We recognise that candidates may use artificial intelligence (AI) tools to support their applications. While this is absolutely fine, all examples and statements included must be truthful, accurate and based on your own experience.
We’re keen to understand your individual skills, experience and motivations, so please ensure your application reflects your own voice.
Don’t miss out on this fantastic opportunity to join our team as a Senior Quantitative Policy and Research Officer click ‘Apply’ now!
The client requests no contact from agencies or media sales.
This role
We are seeking a commercially minded senior leader to establish and lead a new Life Sciences Partnership Function for the South West Secure Data Environment (SWSDE). Serving more than five million people across six Integrated Care Board areas, the SWSDE enables approved researchers to securely access and analyse health and care data to support research and innovation that benefits patients and populations.
This is an opportunity to shape how the South West works with the life sciences sector to develop research, innovation and commercial partnerships. Working across the NHS, academia and industry, you will build and lead a pipeline of partnership opportunities, taking them from initial engagement through to agreed programmes that deliver clear value for partners and the health and care system.
You will play a key role in developing the frameworks, commercial models and ways of working needed to support effective collaboration between the NHS, academia and industry, while maintaining high standards of privacy, security, ethics and public trust.
As Secure Data Environments continue to evolve across the UK, you will help define how organisations work with life sciences partners to use health data safely and responsibly to support research and innovation.
The role forms part of the SWSDE leadership and delivery model and is hosted by Health Innovation South West on behalf of the SWSDE, working closely with Health Innovation West of England and regional NHS and academic partners.
Role profile:
Key success factors
· The Senior Life Sciences Partnership Lead will lead the development and delivery of the Life Sciences Partnership Function for the SWSDE. The postholder will originate, develop and convert high impact partnerships between the SWSDE, NHS organisations and the life science sector that utilise the functionality and capability of the SWSDE safely, ethically and efficiently to deliver benefit for partners and the population of the South West region.
· The role will act as a key interface between the SWSDE and external partners, ensuring opportunities for partnership working between the SWSDE and the life science sector are translated into deliverable, governance-ready programmes that create measurable research, innovation and economic benefits. This will include providing NHS organisations involved in the SWSDE to develop effective partnership working with the life science sector, including pricing approaches, contract development and commercial operating models that enable sustainable collaboration with industry partners.
· This role reflects emerging functions being developed across other SDEs, Trusted Research Environments (TREs) and regional data innovation ecosystems, where specialist life science sector leadership expertise is required to complement technical, governance and academic routes.
· The postholder will develop commercially and operationally viable proposals for consideration through SWSDE governance. The role will not determine access to data. All projects will remain subject to feasibility assessment, information-governance requirements, demonstration of public benefit and independent Data Access Committee approval.
Responsibilities
1. Leading strategic partnership development
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Lead the development and delivery of the Life Sciences Partnership Strategy for the SWSDE, building the South West’s distinctive position as a preferred regional partner for data-enabled life science sector research and innovation partnerships.
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Build senior relationships with major life science sector organisations and develop strategic anchor partnerships capable of generating sustained partnership activity and long term income.
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Build trusted relationships with SWSDE partner organisations, including Integrated Care Boards (ICBs) and NHS providers, supporting partners to develop effective partnership working with the life science sector and the SWSDE.
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Build strategic relationships with relevant national programmes including NHS England, Health Data Research UK and wider research networks.
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Identify collaborative opportunities for Life Science Partnership Function with other SDEs and TREs.
2. Leading partnership pipeline generation
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Lead the development of a strategically aligned, high quality pipeline of revenue generating partnerships with the life science sector.
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Work with Health Innovation Networks and NHS partners to originate opportunities in collaboration with NHS partner organisations.
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Lead the management, and delivery of the partnership pipeline, ensuring effective planning and oversight to deliver agreed partnership pipeline, revenue targets and KPIs.
3. Leading partnership opportunity development and conversion
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Translate external opportunities with the life science sector into scoped programmes, studies or service offers, working with technical, IG, governance and delivery teams to assess feasibility of proposals and progress opportunities from concept to approval.
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Work with the wider SWDE team to identify and resolve barriers to partnership conversion and maintain momentum across the partnership lifecycle: Find / Receive / Develop / Secure / Deliver.
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Develop and deploy pricing models, cost recovery approaches, commercial negotiations and contracting arrangements in line with SWSDE strategy and governance frameworks.
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Support NHS organisations and SWSDE partners to develop and adopt effective and sustainable models of partnership working with the life science sector and the SWSDE, including providing expert advice on contracting mechanisms, commercial frameworks and partnership agreements.
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Work with SWSDE finance, legal, information governance and operational colleagues to develop robust partnership agreements, contractual documentation and commercial propositions that support scalable and repeatable approaches to partnership delivery.
5. Leading effective governance and assurance
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Ensure all partnership activity aligns with SafeGUARDs, information governance, ethics and NHS standards, working closely with SWSDE governance and operational leads to maintain public trust and transparency.
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Ensure commercial agreements and partnership arrangements align with SWSDE governance, NHS regulatory requirements and agreed organisational responsibilities across host organisations.
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Ensure effective communication and contribution into SWSDE governance and reporting processes.
6. Leading people and partners in a matrix management structure
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Lead the development of the Life Science Partnership Function and the associated resources and people required to ensure effective delivery of the Life Sciences Partnership Strategy.
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Work collaboratively across multiple SWSDE host organisations and stakeholders, operating effectively without direct line management where delivery is through influence and matrix leadership.
Person specification
Experience we’re looking for
· Experience leading partnership working between the NHS and life science sector.
· Track record leading commercial growth and business development.
· Experience leading commercial negotiation and contract development, contract development and partnership agreement design across complex multi-organisational environments.
· Experience operating in environments with complex and rigorous information governance and data sharing requirements.
· Understanding of the UK health, innovation and research landscape.
Desirable experience required:
· Experience leading partnership working with universities and research partners.
· Experience working with health and care data or in trusted research data environments, including NHS data policy, SafeGUARDs or data governance frameworks.
· Experience working with NHS governance structures and decision making.
Abilities and attributes
· Strategic Vision – opportunity-focused, creates new customer markets and develops new revenue streams that balance strategic ambition with attention to risk.
· Customer Orientation – builds trust, anticipates partner needs, works with agility, delivers value to partners.
· Commercial Acumen – skilled in complex negotiations, high levels of financially literacy, focused on sustainable commercial growth.
· Execution excellence – translate partnership opportunities into actionable plans that deliver measurable results, with a strong attention to detail.
· Leadership & Influence – motivates, provides clear direction and build effective working relationships in a matrix managed, partnership structured operating model.
· Communication – translates complexity into clear narrative, compelling storyteller, adapts style to target audiences.
Reporting to:
Executive Director of Innovation & Commercial Partnerships, Health Innovation South West
The client requests no contact from agencies or media sales.
Circa £46,000 per annum
Fixed term – 10-12 months (Maternity Cover)
Part home/Part office (London) based
UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.
The Foundation Partnerships team at the UK Committee for UNICEF (UNICEF UK) builds long term relationships with private, institutional, and statutory funders. We have achieved significant success in recent years and are ambitious to do more. We are currently recruiting a Foundations Manager (EML Cover) to join the team. The Foundations Manager will be key to enabling us to achieve even greater results for children.
As Foundations Manager, you will research, develop and manage relationships with our partners and prospects, with a particular focus on partnerships at the six and seven-figure level. You will have the opportunity to work within a supportive, enthusiastic and experienced team to cultivate strategic, valuable partnerships for UNICEF UK.
We are looking for excellent communication skills, both written and oral, plus the ability to develop effective relationships with donors to ensure outcomes are maximised for both UNICEF UK and our partners. You will have experience in fundraising including developing and coordinating successful proposals. You will also have experience managing grants, including reporting (narrative and financial) and compliance with contracts. You will need to be a positive team player, able to work to tight deadlines and manage conflicting priorities.
Act now and visit the website via the apply button to apply online.
Closing date: 9am, Monday 4 October 2026.
1st Interview date: Week Commencing 19 October 2026.
2nd Interview date: Week Commencing 26 October 2026.
In return, we offer:
· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)
· outstanding training and learning opportunities and the support to flourish in your role
· impressive open plan office space and facilities on the Queen Elizabeth Olympic Park
· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.
· the opportunity to work in a leading children’s organisation making a difference to children around the world
Our application process: We use a system called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.
We anticipate most colleagues will work one or two days a week in the office on the Queen Elizabeth Olympic Park in Stratford, East London and the rest of the time from home. We will happily discuss other flexible options to suit your circumstances.
We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.
UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.
The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.
We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.
If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.
If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.
Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)
The UK Committee for UNICEF (UNICEF UK), a charity funded by supporters, raising funds for UNICEF’s work for children.

Location: Waltham Forest
Salary: £32500
Hours:37.5
Contract Type: Permanent
Closing Date: Oct 2nd 5pm
Reports To: Operations Manager
We are a small, person-centred homelessness charity committed to supporting people experiencing homelessness, housing insecurity, and social exclusion. We work alongside individuals to help them overcome barriers, improve wellbeing, access accommodation, and achieve greater independence.
We are seeking an enthusiastic, compassionate, and motivated Homeless Caseworker to join our growing team. Forest Churches Emergency Night Shelter employs and works with all faiths and none, candidates would be expected to be comfortable with the Christian ethos underpinning the charities work.
This is an exciting opportunity to make a meaningful difference in people's lives while helping shape and develop a responsive and innovative service.
Job Description
Job Title
Homeless Caseworker
Responsible To
Operations Manager
Job Purpose
To provide high-quality assessments, advice, and ongoing support to individuals experiencing homelessness or at risk of homelessness.
The post holder will act as a first point of contact for service users, undertaking assessments, identifying support needs, developing support plans, managing a caseload, and working collaboratively with partner organisations to achieve positive client outcomes.
Key Responsibilities
Assessment and Engagement
● Conduct comprehensive assessments with new clients accessing the service.
● Identify housing, welfare, health, safeguarding, immigration, employment, and support needs.
● Complete risk assessments and safeguarding referrals where necessary.
● Develop person-centred support plans.
● Support clients to access appropriate services and resources.
● Provide information, advice, and guidance tailored to individual circumstances.
Case Management
● Manage an allocated caseload.
● Maintain accurate and timely case records.
● Record all interventions and outcomes on the case management system.
● Ensure compliance with GDPR and confidentiality requirements.
● Review client progress and update support plans regularly.
Housing and Homelessness Support
● Support individuals to access accommodation pathways.
● Assist with housing applications and referrals.
● Liaise with local authorities and housing providers.
● Advocate on behalf of clients where appropriate.
Outreach Responsibilities
● Participate in community outreach activity.
● Engage rough sleepers and vulnerable individuals.
● Support clients who are reluctant or unable to access office-based services.
● Facilitate access to emergency accommodation and support services.
Partnership Working
● Build positive relationships with local agencies and stakeholders.
● Attend multi-agency meetings where appropriate.
● Make referrals and coordinate support plans with external partners.
Safeguarding and Risk Management
● Promote the safety and wellbeing of all service users.
● Identify and respond appropriately to safeguarding concerns.
● Maintain professional boundaries.
● Follow all safeguarding policies and procedures.
● Participate in safeguarding training and reflective practice.
Team Responsibilities
● Attend team meetings and supervision sessions.
● Contribute to service development and continuous improvement.
● Support volunteers and placement students where appropriate.
● Undertake training relevant to the role.
General Responsibilities
● Promote equality, diversity, and inclusion.
● Maintain confidentiality and professionalism.
● Adhere to organisational policies and procedures.
● Act as an ambassador for the charity.
● Undertake any other reasonable duties appropriate to the role.
Essential Qualifications
● GCSE (or equivalent) in English and Mathematics.
● Relevant training or willingness to undertake training in homelessness, safeguarding, housing, mental health, or related areas.
Essential Experience
● Experience supporting vulnerable adults and/or young people.
● Experience carrying out assessments and support planning.
● Experience working within homelessness, housing, support services, social care, or community settings.
● Experience maintaining accurate records and case notes.
Essential Knowledge
● Understanding of homelessness and housing-related challenges.
● Knowledge of safeguarding adults and young people.
● Understanding of GDPR and confidentiality requirements.
● Knowledge of trauma-informed approaches.
● Understanding of professional boundaries.
● Awareness of equality and diversity principles.
Essential Skills
Communication
● Excellent verbal and written communication skills.
● Ability to build rapport with a wide range of individuals.
● Ability to communicate effectively with partner organisations.
Assessment
● Ability to undertake comprehensive client assessments.
● Ability to identify support needs and develop action plans.
● Ability to manage risk appropriately.
Organisation
● Strong organisational skills.
● Ability to manage competing priorities.
● Ability to maintain accurate case records.
IT Skills
● Competent in Microsoft Office.
● Ability to use databases and case management systems.
● Confidence using digital systems and maintaining electronic records.
Personal Qualities
● Compassionate and non-judgemental.
● Reliable and professional.
● Resilient and adaptable.
● Motivated to improve outcomes for vulnerable people.
● Able to work independently and as part of a team.
● Committed to learning and development.
Desirable Criteria
● Experience working with people with complex needs.
● Experience working within homelessness services.
● Experience of working with clients with multiple disadvantages
● Knowledge of housing legislation and homelessness pathways.
● Experience conducting outreach work.
● Relevant qualification in housing, Substance Misuse Mental Health, social care, counselling, or related field.
What We Offer
● Flexible and supportive working environment.
● Regular supervision and reflective practice.
● Ongoing training and professional development.
● Opportunity to influence and shape service delivery.
● Employee wellbeing support.
● Meaningful work that changes lives.
Recruitment Process
Stage 1
Application Form and Supporting Statement
Stage 2
Shortlisting
Stage 3
Interviews during week beginning October 5th
Candidates invited to interview may be asked to complete a short assessment based on homelessness support and casework practice.
Safer Recruitment Statement
We are committed to safeguarding and promoting the welfare of vulnerable adults and young people. All successful applicants will be subject to:
● Enhanced DBS Check
● Satisfactory References
● Identity Verification
● Right to Work Checks
The charity is an equal opportunities employer and welcomes applications from all sections of the community.
We have an exciting opportunity for a Children and Young Persons Team Manager to join the New Era team in Staffordshire, working 37.5 hours a week. This role involved travel between Stoke-on Trent and Staffordshire
Do you want to make a difference every day?
Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability?
Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you…
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible Working Options: including hybrid working
- Generous Annual Leave: 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays, with options to buy or sell annual leave
- Birthday Leave: An extra day off for your birthday
- Pension Plan: 5% employer contribution
- Enhanced Allowances: Enhanced sick pay allowances, maternity & paternity payments
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment & leisure discounts
- Financial Wellbeing: Access to our financial wellbeing hub & salary deducted finance
- Wellbeing Support: Employee assistance programme & wellbeing support
- Inclusive Networks: Access to EDI networks and colleague cafes
- Sustainable Travel: Cycle to work scheme & season ticket loans
- Career Development: Ongoing training & support with opportunities for career development & progression
About the Role:
Please see attached Job Description and Person Specification for further details.
This role is based across both our Stoke and Stafford offices - Travel Pan Staffordshire and between the two offices will be required for the role. Hybrid working can be applied for following completion of your 6 months' Probation period.
As a Children and Young Persons Team Manager you will be:
- Managing dedicated Children and Young Persons case workers who are part of the New Era Team.
- The CYP Team offer a dedicated service to anyone affected by domestic abuse from the ages 4 until 17 years old.
- Supporting your team with allocation of cases, risk assessments and completing regular case reviews.
- Leading on partnership development with referral sources including regular contact with education setting, social care and other services that work alongside Children and Young People.
- Assisting with performance management and insights into the service
You will need:
- Good understanding of domestic abuse
- Good organisational skills
- Managerial experience
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re looking for a compassionate and motivated Community Connector to join our GP Integrated Mental Health Service and Mental Health Integrated Community Service in Surrey Heath.
This is an exciting opportunity to work at the heart of local communities, supporting people with their mental health and wellbeing by helping them access the right support at the right time. Working alongside GPs, mental health practitioners, partner agencies and community organisations, you will provide timely assessments, brief psychosocial interventions and practical support that helps people build on their strengths, overcome barriers and connect with services, activities and networks that promote independence and recovery.
As part of Catalyst Support, you will be joining a Surrey charity committed to supporting wellness together through kindness, integrity and commitment. We are looking for someone who is confident working with people experiencing mental health challenges, able to build positive relationships with professionals and community partners, and passionate about making support more accessible, joined-up and person-centred.
Location: Surrey Heath
Salary: £30,280
Hours: 35 hours across Monday to Friday
Contract type: Permanent
Key responsibilities:
To work jointly with the Mental Health Practitioner in conducting assessments, including risk assessment, and to work with patients to support them in identifying their socially determined needs and goals, provide self-management tools and facilitate the development of personal support plans
- To provide a range of motivational and structured psychosocial interventions
- To promote independence through an enabling asset-based approach that draws on individuals’ strengths, preferences and ‘natural’ support networks
- To establish effective working relationships with a range of agencies to facilitate a ‘joined up’ approach to support plans
- To liaise with, develop and maintain good relations with GPs, practice managers and other health practitioners across mental health and physical health pathways and wider support networks
- To provide continuity throughout recovery; engaging the patient with key services such as Safe Havens, accessing CMHRS, and providing support for those engaged with and leaving CMHRS, and linking into local wellbeing services and activities
- To co-ordinate and support patients to access a range of community services such as wellbeing services, housing providers, family and carer support services, debt and employer advisors where appropriate
- To assist with community resource mapping exercises and maintain a database of community resources; map where there are gaps in provision across the PCN and wider geography and work with other VCS organisations to develop resources where most needed
- To promote and support (where necessary) advised follow up actions from physical health checks for people with serious mental illness
- To support patients to engage with local peer support workers and volunteering services
- To support and supervise any peer support workers linked to PCN
- To work with the service to identify opportunities to expand provision particularly in local communities where there is a lack of service provision identified
- To broker and establish new partnerships between public and voluntary sector agencies to enhance service delivery and access to services
- To develop and sustain professional relationships with service users, partner agencies and appropriate external agencies
- To complete locally agreed quality outcome measures, with patients and to undertake regular reviews
- You may be required to cover duties not listed within this job description.
About the organisation
Through Community, Specialist and Outreach services, we support recovery, mental health, and wellbeing—together, every step of the way.
About you
Essential:
- A diploma or degree in an appropriate subject, e.g. counselling, psychology, social work, probation, mental health, or Health and Social Care Level 3; and/or a minimum of two years’ community experience in drug, alcohol or mental health work.
- Understanding and ability to work to confidentiality, consent, information sharing and safeguarding policies within an integrated service.
- Good communication and written skills, with a commitment to accurate and confidential record keeping.
- Ability to interact effectively with the client group, colleagues and other professionals while maintaining clear boundaries.
- Ability to break down stigma and barriers associated with working with the client group.
- Understanding of the issues and needs of the client group.
- Knowledge and understanding of community working and lone working, with the ability to maintain safety while working in the community.
- Ability to work to all policies, procedures and standards of the service and joint-working arrangements with key partners.
- Good understanding of personal limitations, with the ability to identify when to seek advice and support and deal with emotionally challenging issues objectively and professionally.
- Ability to manage challenging behaviour, anger and verbal aggression from patients.
- Proficient in Microsoft Word, Outlook and Excel.
- Ability to enter data onto a database as required by the service.
- Demonstrates Catalyst’s values of kindness, commitment and integrity.
- Ability to maintain equal opportunity standards at all times.
- Ability to be resilient when working with the client group, while demonstrating compassion and willingness to go the extra mile.
- Ability to maintain respect for the client group, peers and partners.
- Adaptable to change.
- Dynamic and self-motivated.
- Proactive, motivated and energetic.
- Ability to work calmly in a challenging environment.
- Capacity to innovate and work flexibly on own initiative as well as part of a team.
- Commitment to developing skills and knowledge through ongoing learning and development.
- Ability to work flexibly across operational hours.
- Ability to work to the policies, procedures and standards of the charity.
Desirable
- If holding a professional qualification, maintain up-to-date professional registration, e.g. BACP, HCPC, BPS or recognised equivalent.
Benefits
- 26 days annual leave plus bank holidays (increasing with service)
- Pension scheme and access to Simply Health (including optical, dental, counselling sessions)
- Birthday leave, employee discounts, and flexible working where possible
- Supportive probation, sick pay after probation, and wellbeing/EAP resources
Safeguarding & Checks
- This role is subject to a basic DBS check.
- A past history of drug/alcohol issues or criminality will not necessarily exclude you from this role; we encourage applications from people with lived experience where appropriate.
- All applicants must have a valid right to work in the UK
Catalyst Support is an equal opportunities employer. We celebrate difference and are committed to fairness, accessibility, and inclusion throughout recruitment and employment.
We welcome requests for reasonable adjustments at any stage of the process.
Please note that we may close this vacancy early if we receive a high volume of suitable applications.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is an exciting opportunity to develop Momentum’s corporate partnerships
programme at a time of ambition and growth for the charity. Working as part of the
corporate partnerships team, you will develop and deliver a focused approach to
corporate fundraising, building long-term partnerships that generate sustainable income
and create meaningful opportunities for companies and their employees to support our
work.
This is a hands-on role combining new business development with the stewardship and
growth of existing partnerships. You will identify and secure new opportunities, create
compelling and tailored partnership propositions, and build strong relationships with
corporate supporters at every stage of their journey with Momentum.
The role will suit a proactive and commercially aware relationship-builder who can think
strategically, work independently and turn opportunities into action. You will work closely
with colleagues across the charity to develop creative partnerships, deliver agreed activity
and help corporate supporters understand the difference their support makes.
We support families across SW London, Surrey and Sussex whose children are facing cancer or a life-challenging condition.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
PR Officer (Research and Campaigning)
Are you ready to take on a new challenge with a leading charity making a real difference in brain tumour research?
Brain Tumour Research is an exciting, innovative, and ambitious charity. We are passionate about finding a cure for brain tumours through the establishment of dedicated Brain Tumour Research Centres of Excellence around the UK.
After a successful 2025, we’re building on our momentum and looking ahead with ambition. As our work continues to expand, so does our impact. We are now looking for passionate people to join us on the next stage of our journey!
It is a fantastic time to be joining us and we are keen to share this with likeminded and talented individuals. We currently have an opening for a PR Officer (Research and Campaigning), to join our Marketing and Communications team.
- Do you want to make a difference in one of the most innovative and exciting medical research fundraising charities in the UK?
- Do you have a Bachelor’s degree in public relations, media communications or a related field, or similar professional level of experience of at least two years?
- Are you experienced in working in a science communications and/or policy communications role?
- Have you got a demonstrable track record of generating impactful PR coverage?
Have you answered Yes to these questions?
Does this sound like the opportunity to really take the next step in your career?
Excited to learn more about this position? Then please take a read through our recruitment pack below.
If you have the skills and ambition that we are looking for we are excited to receive your application. We are really looking forward to welcoming a new member to our team!
We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process. Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.
We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.
Closing Date: 02nd October 2026
We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.
To find a cure for all types of brain tumours To increase the UK investment in brain tumour research
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Who we are
We are OUTpatients, the UK’s LGBTIQ+ cancer charity. Proudly led by and for our community, we are here to shake up the system, advocate for equity, and stand up for every LGBTIQ+ person affected by cancer. Our passion to support others is born out of personal experience; we understand what it’s like to not see yourself reflected in the services you use, and feel like you are left in the margins at a time when you most need personalised support. That is why we host peer support, educate healthcare professionals and help to shape national policy so that nobody has to go through cancer alone.
The position
The Head of Fundraising & Business Development is one of three new senior leadership roles we're creating alongside our CEO, the first time OUTpatients has built a leadership team of this kind. It's a rare chance to build an income generation function from scratch, not inherit and manage one that already exists.
You'll be the driving force behind how we fund our growth: designing and delivering a multi-channel income strategy spanning trusts and grants, corporate partnerships, individual giving and commercialised education products, and personally securing the gifts and partnerships that sustain our peer support, healthcare education and advocacy work. This is a hands-on, deeply personal role. You'll write the bids, pitch the sponsors and build the relationships yourself, not oversee others doing it.
Working closely with our incoming Chief Operating Officer and Chief Medical Officer, and reporting directly to our CEO, your work will directly shape how many more LGBTIQ+ people affected by cancer we're able to reach.
To learn more about the role, please read the attached Job Description.
We exist to improve the experiences and outcomes of LGBTIQ+ people living with and beyond cancer.
The client requests no contact from agencies or media sales.
Alexander Devine Children’s Hospice Service provides specialist care and support to babies, children and young people with life-limiting and life-threatening conditions, and their families. Our services extend across Berkshire and into surrounding counties.
We are looking for an experienced and inspirational Head of Care to join our Senior Clinical Team and provide strong operational and clinical leadership across our care services.
This is a key leadership role within the organisation, working closely with the Director of Care and Lead for Quality and Governance to ensure that children and families receive safe, effective and compassionate care.
About the role
As Head of Care, you will have responsibility for the operational management, quality and delivery of our care provision, including community care, day care, inpatient care, education and after-death care.
You will provide visible and supportive leadership to the Care Team, ensuring appropriate staffing, skill mix, competence and professional development. You will also lead our Practice Education Team and help embed a positive, inclusive learning culture across the organisation.
Working as part of the Senior Clinical Team, you will contribute to clinical strategy, governance, risk management, audit, service development and CQC compliance. You will also act as a Joint Registered Manager and deputise for the Director of Care when required.
An important part of the role will be building effective relationships with external health and social care professionals and partner organisations, helping to develop an integrated palliative care model across Berkshire and surrounding areas.
About you
You will be a Registered Children's Nurse (RN Child) with significant clinical management experience and a strong understanding of caring for children and young people with complex health needs.
You will bring:
- Experience of clinical leadership and managing and motivating teams.
- Experience of delivering high-quality care to children and young people with complex needs.
- Knowledge and experience of clinical governance, audit and evidence-based practice.
- Excellent communication and interpersonal skills, including the ability to manage conflict effectively.
- Strong organisational, leadership and team-building skills.
- A relevant degree or equivalent and postgraduate study, ideally in palliative care, leadership or education.
- Experience of working in children's palliative care, with experience of end-of-life and post-death care desirable.
- A strong commitment to safeguarding, equality, dignity and family-centred care.
Most importantly, you will be enthusiastic, self-motivated and compassionate, with the ability to inspire others and translate our values into everyday practice.
Why join Alexander Devine?
This is an opportunity to take a senior leadership role in a growing children's hospice service where your experience, ideas and leadership will have a direct impact on children and families.
You will join a committed and supportive Senior Clinical Team and have the opportunity to shape the future development of our care services, while helping to develop the skills, confidence and wellbeing of the wider Care Team.
Our values – determined, empowering, valuing others, integrity, nurture and empathy – are at the heart of everything we do.
If you are an experienced children's nurse looking for a challenging and rewarding leadership role where you can make a genuine difference, we would love to hear from you.
This role requires an Enhanced DBS check, including appropriate barred lists, a current full driving licence and satisfactory Occupational Health clearance.
We provide specialist care and support to children with life-limiting and life-threatening conditions, and their families, across Berkshire


Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About us
The Alliance for Youth Justice is an alliance of more than 70 non-profit organisations advocating with and for children to drive positive change in youth justice across England and Wales. We mobilise our members’ frontline expertise, children’s lived experience, and evidence from research to champion a child-centred, rights-based and trauma-informed system that treats contact with the justice system as a sign of unmet need and systemic failure, prioritises support over criminalisation and gives every child the opportunity to thrive.
We're widely recognised as the most influential group campaigning for improvements to the system, with trusted access to decision makers, working towards three goals: keeping children safe from the youth justice system through prevention and diversion; racial justice across the system; and custody as a last resort for children.
About the role
Following the launch of our new strategic approach, our Operations and Membership Lead will provide the operational, financial and administrative backbone of the organisation — keeping our finances and governance on track, and coordinating our network of over 70 member organisations.
Finance, operations and governance (70%) — manage bookkeeping in QuickBooks, coordinate banking, prepare management accounts, support grant financial reporting, maintain internal systems (SharePoint, IT), lead on policy compliance (safeguarding, GDPR, health and safety), and support Board governance and statutory filings.
Membership coordination (30%) — manage the end-to-end membership process from enquiries to renewals, coordinate member surveys and data, and organise our events — quarterly member meetings, roundtables and webinars.
Anti-racist, anti-oppressive practice runs through how we work with our Board, staff, members and stakeholders.
About you
You have experience in an operations, finance or administrative coordination role within a non-profit or membership organisation, including managing the full financial cycle within a charity and a working knowledge of charity fund accounting. You're practically experienced with QuickBooks (or equivalent), highly proficient in Microsoft 365, SharePoint and Excel-based tracking systems or CRMs, and bring exceptional organisational skills, discretion and a proactive, self-motivated approach. You have a personal commitment to anti-racism, social justice and child rights.
Why join us
We're a small team of three punching well above our weight, with real scope to shape how we work and few layers of hierarchy. We offer flexible, trust-based home working (within core hours), plus 25 days' leave (pro rata), Christmas office closure, and a 5% employer pension contribution.
We encourage applications from historically marginalised groups even if you don't meet every requirement, and we do not use criminal records to exclude candidates.
Please download the reruitment pack to find out more and read the full job description and person specification.
Please download the recruitment pack and submit a CV and covering letter outlining how your skills and experience match the person specification.
Brixton House is seeking a Senior Events Sales Manager to join our team on a permanent basis.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking an experienced Registered Manager to lead Trevi’s Jasmine Mother and Child Residential Family Centre, supporting women and children to build safer, more stable futures.
Salary: £46,123 to £52,223 per annum, dependent on qualifications and experience
Relocation Package: is available for the right candidate
Location: Central Plymouth
Hours: 37.5 hours per week, with flexible start and finish times, occasional home working and participation in an on-call rota
Contract: Permanent
About the role
Jasmine Mother and Child Family Residential Centre is Trevi’s specialist residential service supporting women during pregnancy and mothers living with their children while addressing substance use, trauma, mental health needs and wider family pressures.
As Registered Manager, you will lead the day-to-day delivery of this seven-bed residential family service, ensuring a safe, nurturing and trauma-responsive environment for women, children and staff.
Working alongside the Head of Service, you will lead and develop a multidisciplinary team, maintain high standards of care and ensure the service meets Ofsted requirements and all relevant regulatory and safeguarding standards.
Key responsibilities include:
· Leading, supporting and developing the staff team
· Ensuring the safe and effective day-to-day running of the service
· Maintaining compliance with Ofsted requirements and relevant legislation
· Overseeing safeguarding, risk management and quality assurance
· Developing positive relationships with women, children and professionals
· Ensuring individual care and support plans uphold families’ dignity, privacy and safety
· Monitoring budgets, resources, staffing and service performance
· Supporting continuous service development and improvement
· Participating in the on-call rota, including scheduled weekends
Trevi will provide support with the Ofsted registration and interview process.
About you
You will bring strong leadership experience within residential childcare alongside a sound understanding of Ofsted requirements, safeguarding and regulatory standards.
You must have:
· A minimum of two years’ residential childcare experience within the last five years, including at least one year in a supervisory capacity
· An NVQ Level 5 Diploma in Leadership and Management for Residential Childcare, be working towards it or be prepared to work towards it within six months of appointment, or Social Work England registration
· Experience of managing and developing an effective team
· Experience of working with women and children
· A strong understanding of safeguarding, risk assessment and person-centred support
· Knowledge of trauma-informed practice
· Excellent communication, organisational and leadership skills
You will be compassionate, professional and non-judgemental, with the confidence to lead within a complex regulated service.
About Trevi
Trevi is an award-winning women’s charity that has supported women in Plymouth for more than 30 years.
Through residential centres, a women’s centre and outreach programmes, Trevi provides specialist, gender-specific support to women experiencing some of life’s toughest challenges, helping them move from crisis towards safety, stability and independence.
Benefits include 25 days’ holiday plus bank holidays, a day off for your birthday, enhanced sick pay, pension contributions, an Employee Assistance Programme, extensive learning and development opportunities and access to the Blue Light Card.
This role is open to women only under Schedule 9, Part 1 of the Equality Act 2010.
Employment is subject to an Enhanced DBS check, the cost of which will be reimbursed by Trevi. Applicants must already have the right to work in the UK as visa sponsorship is not available for this role.
Closing date is 30th September 2026 at mid-day.
Other roles you may have experience of could include:
Residential Registered Manager, Children’s Registered Manager, Residential Childcare Manager, Residential Services Manager, Deputy Registered Manager, Children and Families Manager.
The client requests no contact from agencies or media sales.
Information about Headway Gloucestershire:-
Headway Gloucestershire was established in 1987 and since then has been working to make a positive difference to the lives of people over 18 with an acquired brain injury. We provide specialist recovery support and respite through the following services
- OurCommunity Links Service provides outreach information, specialist brain injury recoveryadvice for people with an acquired brain injury and their families and supports them as they come toterms with the changed circumstances brought about by brain injury. The service includes benefits advice and collaborative working with other organisations such as Adult Social Services, Housing Providers and other VCSE organisations
- Our Enablement Service is centre based and open every weekday offering activities that focus on the five elements of rehabilitation: emotional functioning; cognitive functioning; learning; social interaction and behaviour. This takes the form of a structured timetable so that those with an acquired brain injury can select the activities thathelp them work towards their goals.We work one to one and also employ a group format to harness theunique recovery benefits of peer contact and support.
- OurCarer Support Groups provide a relaxed environment withinthe community where people with an acquired brain injury and their families can meet new people, share experiences and support each other.We provide training events, social events and facilitate familysupport groups.
- Our Peer Support Groups provide an opportunity once a month in different locations for people with an acquired brain injury to discuss topics of interest and to share challenges, tips and provide positive support.
- Our Community Hubs are delivered in locations around the county in community venues and are tailored to the needs of the group for up to 3 hours. They include physical exercise sessions, focussed discussion groups, advice and support related to acquired brain injury and the opportunity to develop a local support network
- Our Hospital Liaison service is where we attend the Gloucester Royal Hospital once every two weeks at an agreed time to offer support to individuals and their family during the early stages of rehabilitation.
Headway Gloucestershire is a busy, growing charity providing services to people with an acquired brain injury and their families and carers. Every year we are challenged to raise funds to help deliver our services.
CEO Role
You will lead and motivate a small team of staff and volunteers and work with them to provide a person centred, enabling and outcome focused support service to people over 18 with an acquired brain injury. You will seek opportunities for planned development and growth and build on the success of our existing services to increase our offer.
You will act as principal spokesperson and advocate for the charity, demonstrating integrity and commitment to key stakeholders, partners and donors to ensure the best outcomes for people affected by brain injury in the Gloucestershire area.
You will be joining at an exciting time as we work together with health and social care partners to monitor and understand the needs of people with brain injury in Gloucestershire and influence the pathway for rehabilitation and longer-term support.
The ideal candidate will have experience of managing a small organisation in the charity or care sector, developing strategy and business plans, a track record of securing funding in a tough financial climate, excellent communication skills and the ability to motivate and develop a team of staff and volunteers.
Headway Gloucestershire is an equal opportunity employer and committed to safeguarding and promoting the welfare of children, young people and adults at risk. The successful applicant will need to undertake an enhanced DBS check.
Salary
£50,000 - £52,000 (Pro Rata) with a possible bonus for meeting agreed fundraising targets
Based at
Headway House, Gloucester
Hours
37.5 hours per week with the option of some flexibility depending on business need
Contract
Permanent
Responsible to
The Board of Trustees
To find out more about this role, please email us.
To apply for this position please send your CV and maximum of a two-page personal statement outlining how you meet the requirements for the role.
We provide essential services across Gloucestershire for people with acquired brain injuries, their partners, families, friends and carers.

The client requests no contact from agencies or media sales.
Job Purpose
This role offers an opportunity to play a vital part in sustaining our Helpline service, which sits at the heart of the support we provide to people living with PSP & CBD. As Helpline Care Navigator (HCN), you will act as the first point of contact for individuals, families and health professionals across the West and South West.
You will deliver compassionate, person-centred support and clear, practical information via telephone and email, ensuring people affected by PSP & CBD feel heard, informed and supported at every stage of their journey. Alongside direct support, you will actively engage with health and social care professionals, neurology clinics and wider partners to strengthen local awareness of PSP & CBD and enhance referral pathways across the region.
This is a key role in maintaining continuity, quality and momentum within our Helpline service and you will be reporting to the Helpline and Support Services Manager.
Contract Type
Full Time – permanent contract (6 month probationary period)
Salary
£27,500 per annum
Hours of Work & Annual Leave
- 35 hours per week - this may include working some unsociable hours, including evenings and weekends.
- 28 days plus bank holidays. Pro-rated for part time role.
The main office is in Milton Keynes, and we have a hybrid working policy with staff expected to spend one day a week in the office and the remainder can be worked from home. HCN’s currently work from the office on a Wednesday. There is flexibility in the arrangements that need to be agreed upon with the line manager.
Key Responsibilities
To be ‘first point of call’ for people with PSP & CBD and their families living in the West and South West Region including Shropshire, Herefordshire, Warwickshire, Gloucestershire, Wiltshire, Hampshire, West Sussex, East Sussex, Dorset, Somerset, Devon, Cornwall, Avon, Isle of Wight. Providing people with support and information over the phone and via email.
- To raise awareness of PSP & CBD across all health and social care disciplines in he region by engaging with HSCP’s and neurology clinics.
- To provide accurate information in all aspects of PSP & CBD in response to enquiries and signpost onto other organisations where appropriate.
- Ensure a maximum response to all helpline calls, emails and enquires.
- To keep clear and accurate records and statistics of enquires received and actions taken.
- To carry out a maximum number of proactive calls to people affected by PSP & CBD within the region as directed by the Helpline Manager.
- Develop and maintain the existing database of key health and social care professionals and regional services.
- Attend outreach events to build the profile of PSPA services amongst health and social care professionals.
- To deliver awareness and learning sessions to HSCP’s within your region
- Work with the Director of Policy and Influencing to identify ways in which services and care can be improved for families affected by PSP & CBD in the region.
- To signpost to PSPA Support Groups and services.
- Liaise with external services to signpost to local support.
- Take an active part in the delivery and planning of information and support events, which may include the possibility of overnight stays and weekends.
- Liaise with the fundraising team to signpost to fundraising activities.
- Liaise with the Volunteer Coordinator to maintain and build volunteering in the region.
- To attend and contribute constructively to team and other meetings as required.
- To ensure the implementation of policies, procedures and quality standards as defined by PSPA.
- Contribute to the development of literature and articles for PSPA Matters.
- To undertake any other tasks, by agreement as required, in support of the work of PSPA.
The duties may be changed and/or varied to meet changing circumstances at the discretion of the CEO and Board of Trustees.
Person Specification
Essential Criteria:
- Experience in delivering helpline and/or information and support services
- Excellent listening and interpersonal skills, with the capacity to listen actively understanding different points of view
- Ability to keep accurate records
- Willingness to undertake training and continuing personal development
- Experience of and sensitivity to communicating with audiences from a range of backgrounds
- Strong IT skills, with experience in MS Office products and customer relationship management software
- Flexible and reliable attitude and the ability to self-organise and to work without direct supervision
- Good communication skills, both oral and written and excellent telephone manner
- Ability to manage difficulty questions, emotions and situations in a calm and confident way.
Desirable Criteria:
- Knowledge of PSP & CBD or other neurodegenerative diseases and/or experience of working in the NHS
- An understanding of Safeguarding and an ability to follow relevant policies and procedures
- Knowledge of healthcare or social care systems.
Job Purpose
This role offers an opportunity to play a vital part in sustaining our Helpline service, which sits at the heart of the support we provide to people living with PSP & CBD. As Helpline Care Navigator (HCN), you will act as the first point of contact for individuals, families and health professionals across the West and South West.
You will deliver compassionate, person-centred support and clear, practical information via telephone and email, ensuring people affected by PSP & CBD feel heard, informed and supported at every stage of their journey. Alongside direct support, you will actively engage with health and social care professionals, neurology clinics and wider partners to strengthen local awareness of PSP & CBD and enhance referral pathways across the region.
This is a key role in maintaining continuity, quality and momentum within our Helpline service and you will be reporting to the Helpline and Support Services Manager.
Contract Type
Full Time – permanent contract (6 month probationary period)
Salary
£27,500 per annum
Hours of Work & Annual Leave
- 35 hours per week - this may include working some unsociable hours, including evenings and weekends.
- 28 days plus bank holidays. Pro-rated for part time role.
The main office is in Milton Keynes, and we have a hybrid working policy with staff expected to spend one day a week in the office and the remainder can be worked from home. HCN’s currently work from the office on a Wednesday. There is flexibility in the arrangements that need to be agreed upon with the line manager.
Key Responsibilities
To be ‘first point of call’ for people with PSP & CBD and their families living in the West and South West Region including Shropshire, Herefordshire, Warwickshire, Gloucestershire, Wiltshire, Hampshire, West Sussex, East Sussex, Dorset, Somerset, Devon, Cornwall, Avon, Isle of Wight. Providing people with support and information over the phone and via email.
- To raise awareness of PSP & CBD across all health and social care disciplines in he region by engaging with HSCP’s and neurology clinics.
- To provide accurate information in all aspects of PSP & CBD in response to enquiries and signpost onto other organisations where appropriate.
- Ensure a maximum response to all helpline calls, emails and enquires.
- To keep clear and accurate records and statistics of enquires received and actions taken.
- To carry out a maximum number of proactive calls to people affected by PSP & CBD within the region as directed by the Helpline Manager.
- Develop and maintain the existing database of key health and social care professionals and regional services.
- Attend outreach events to build the profile of PSPA services amongst health and social care professionals.
- To deliver awareness and learning sessions to HSCP’s within your region
- Work with the Director of Policy and Influencing to identify ways in which services and care can be improved for families affected by PSP & CBD in the region.
- To signpost to PSPA Support Groups and services.
- Liaise with external services to signpost to local support.
- Take an active part in the delivery and planning of information and support events, which may include the possibility of overnight stays and weekends.
- Liaise with the fundraising team to signpost to fundraising activities.
- Liaise with the Volunteer Coordinator to maintain and build volunteering in the region.
- To attend and contribute constructively to team and other meetings as required.
- To ensure the implementation of policies, procedures and quality standards as defined by PSPA.
- Contribute to the development of literature and articles for PSPA Matters.
- To undertake any other tasks, by agreement as required, in support of the work of PSPA.
The duties may be changed and/or varied to meet changing circumstances at the discretion of the CEO and Board of Trustees.
Person Specification
Essential Criteria:
- Experience in delivering helpline and/or information and support services
- Excellent listening and interpersonal skills, with the capacity to listen actively understanding different points of view
- Ability to keep accurate records
- Willingness to undertake training and continuing personal development
- Experience of and sensitivity to communicating with audiences from a range of backgrounds
- Strong IT skills, with experience in MS Office products and customer relationship management software
- Flexible and reliable attitude and the ability to self-organise and to work without direct supervision
- Good communication skills, both oral and written and excellent telephone manner
- Ability to manage difficulty questions, emotions and situations in a calm and confident way.
Desirable Criteria:
- Knowledge of PSP & CBD or other neurodegenerative diseases and/or experience of working in the NHS
- An understanding of Safeguarding and an ability to follow relevant policies and procedures
- Knowledge of healthcare or social care systems.
Benefits
- Pension Scheme
- Employment Assistance Programme
For more information about this role, please visit our website.
CREATING A BETTER FUTURE FOR EVERYONE AFFECTED BY PSP & CBD.
The client requests no contact from agencies or media sales.



