Learning volunteers volunteer roles in kettering, northamptonshire

A Little About Us!
Youth Advantage UK is a research-led, un incorporated un registered charitable organisation. We use a research-led approach to protect the rights and interests of young people through positive action such as projects, policy work, research, services, events. We promote and empower change.

Why we need you!
Youth Advantage UK are in our early stages but are growing and looking for volunteers to help achieve our aims to become a registered charitable organisation. Your skills and expertise are what we need to continue to grow. Without our volunteers we cannot grow and appreciate those who apply with us!

Responsibilities:

Actively contribute to the development and implementation of HR strategy in collaboration with the Chief People Officer, ensuring alignment with the charity’s mission and organisational goals.

Design and implement people-centric solutions to address key HR challenges, driving both strategic initiatives and practical, operational results.

Lead the development and execution of HR policies, ensuring they are in line with the organisation's objectives and reflect best practices in a volunteer-driven environment.

Manage and mentor a team of HR Managers and HR Business Partners, fostering their growth and ensuring they meet key deliverables.

Provide both high-level strategic support and hands-on, operational assistance when required, including driving recruitment, retention, L&D and engagement initiatives.

Serve as a trusted advisor to the Chief People Officer, offering strategic insights and designing solutions to resolve HR challenges and enhance organisational effectiveness.

Act as a key liaison between management and volunteers, addressing inquiries, escalating issues, and resolving work-related concerns with a solution-focused approach.

Produce and present insightful reports, surveys, and analytics to C-level Executives, delivering key HR metrics and analysis to inform decision-making.

The Head of HR reports directly to the Chief People Officer, working closely to set HR strategies, design solutions, and ensure the effective delivery of people initiatives across the charity.

You will have:

• At least 3 years' experience in an HR managerial position.
• Excellent written and verbal communication skills. Though we do not require you to be a native English speaker, you must be Fluent in English.
• Ability to work within organisational targets.
• IT Literacy, including Google Suite and Microsoft Office.
• An understanding of HR-related processes and legislation.
• A CIPD qualification would be advantageous but is not essential depending on relevant experience.

Benefits:

• This is a UK based, 100% Fully remote and flexible role
• Supportive Team and Management to enhance your skills and build on your experience.
• Your work will help transform and empower many young people’s lives, rights and interests and assist in promoting equality for all young people.

What we offer!
Anybody who wishes to help and contribute to a good cause are welcome to apply for one of our volunteering positions. We will speak to you about what your aims are to ensure that the volunteering position you are applying for is suitable. By volunteering you have the chance to learn something new and contribute to a successful organisation who is looking to help young people in the UK.

Our amazing team of volunteers helps us run over 600 shops. Our stores sell lots of great donated and new goods to help to raise vital funds. These funds are then used to make a real difference to disadvantaged children, young people and their families across the UK.

Over 60 donation centres receive and distribute 100’s of bags of stock every single week. All of these donations need to be lifted and shifted so they end up in the right shops - we don’t require a weightlifter, but you will be need to be physically fit to help move the many donations we receive.

As well as working up a sweat, our donation centres also sell a variety of stock which all need processing and putting on the shop floor. Making sure our shops look fantastic is another task you can get involved with. You may also be required to help out on the till once in a while, but we will show you how that works during your time volunteering with us. We value the contribution of everyone who supports Barnardo’s.

You will be a friendly face of Barnardo’s by volunteering in one of our shops. It would be great if you could volunteer one shift a week (or even more if you want) but we’re always happy to be flexible to work around your availability.

Why we want you

Our amazing team of vibrant & diverse volunteers helps us run over 600 stores. Our stores sell lots of great donated and new goods to help raise vital funds to make a real difference to disadvantaged children, young people and families across the UK.

What you will be doing

• Sorting large amounts of donations and stock
• Work on the till processing sales and returns
• Prepare stock, including sorting, steaming and pricing
• Create stylish window displays
• Replenish stock on the shop floor
• Stock-take and other administrative tasks

The skills you need

• Physically able to lift and carry large amounts of stock within our Health & Safety Guidelines
• Friendly and helpful
• Happy to be part of an amazing team of staff and volunteers
• Enthusiastic about the work of Barnardo’s
• Flexible and willing to do a variety of the shop tasks

What's in it for you

• Have fun and meet new people
• Develop skills for your CV including confidence, teamwork and problem solving
• Make a difference to the lives of children, young people and their families
• Learning and development opportunities through our Volunteer Academy which includes access to Level 2 Qualifications and other accredited courses
• Full training and experience of working in retail as a volunteer

Location:

Unit 13,14,15 The Boulevard, Octagon Way, Weston Favell, Northampton, Northamptonshire, NN3 8JP, United Kingdom

Minimum age: 14 years

Please note: we only accept applications from those residing in the UK

Are you a proactive fundraiser and looking to support a small charity? We're looking for 2 energetic and enthusiastic fundraiser volunteers to increase the fundraising opportunities for the charity as well as developing corporate partnerships, legacy giving, individual giving and major donors. This role may also include:

• Develop new and imaginative fundraising activities, many of which involve organising events
• Project manage fundraising events, from inception all the way through to evaluation
• Recruit and promote supporters and volunteers for challenge and national events.
• Assisting with researching and approaching corporate entities for event sponsorships, partnerships, Charity of the Year partnerships, and donations from corporate foundations
• Writing emails and speaking with potential partners about the work of Burning Nights CRPS Support with the aim of securing funds for the organisation
• Helping to maintain the fundraising database, ensuring accuracy and consistency of all records;
• Development in fundraising opportunities
• Keeping in contact with current & past donors and assisting in finding new donors
• Communicating with past fundraisers and encourage them to consider fundraising in the future
• Assist in marketing our events
• Development / Improvement of fundraising support (e.g fundraising packs and materials)
• Create fundraising & donation posts for social media & email marketing

Key & Desirable Skills:

• Fully computer literate and fully able with the main Microsoft Office tools including Word, Excel, Access, PowerPoint as well as the internet and email
• Knowledge of using CRM systems or ability to learn

• Outgoing, friendly and proactive character
• Good initiative and ability to work with little direct supervision but will ask when help is needed
• Be comfortable volunteering within a small team or by yourself
• Good communication skills - Ability to communicate effectively at a number of different levels
• Ability to communicate effectively by telephone, written correspondence and in person
• Experience of writing funding proposals and working in fundraising would be an advantage
• Strong organisational skills
• Knowledge of corporate fundraising techniques including Charity of the Year, sponsorship, donations, marketing would be an advantage
• An ability to present and engage potential partners/sponsors in a compelling way
• Maintaining strict confidentiality

Practical Considerations:

• Age over 18 only
• Expenses will be given in line with the charity’s expenses policy
• It is an indoor role at one site – your home, but occasionally meetings are held in other offices and in the office of the charity or online
• This role is suitable for people wanting to learn new skills as well as improve previously learnt skills

Not sure if you have the right skills? Then contact us or apply as you may have some great translatable skills that would be applicable for this role!

About the Charity: Burning Nights CRPS Support is a UK wide charity that works to improve life for those living with Complex Regional Pain Syndrome (CRPS), their families, loved ones, carers and friends. As a charity we raise awareness about the condition amongst the public, health and legal professionals by providing CRPS awareness sessions so that patients can be diagnosed quicker to enable treatment to start more rapidly.

Application Process:

Apply on Charity Job with CV and covering letter telling us why you would be a good fit for our charity

Travel Radar is a purpose-driven media organisation committed to making travel more meaningful and accessible for everyone. Since launching in 2015, we’ve become a trusted voice in aviation and air-travel news, reaching over 20 million people worldwide.

We’re powered by a fully remote and diverse team of 50+ volunteers who are passionate about travel, media, and making a global impact. Our HR and People Operations team plays a vital role in ensuring this community is supported, valued, and empowered.

�� About the Role

We’re on the lookout for a motivated HR Assistant to join our People Team. This is a generalist entry-level role with the opportunity to specialise in an area such as:

• Recruitment Coordination

• New Hire Onboarding

• HR Administration

• Employee Experience & Engagement

• Training & Development

You’ll gain hands-on experience in a collaborative, fast-paced environment — ideal if you’re looking to kick-start or grow your career in HR.

�� Key Responsibilities

Depending on your assigned focus, tasks may include:

• Supporting the recruitment process by posting ads, screening applicants, and scheduling interviews

• Assisting with onboarding new volunteers, including documentation and welcome sessions

• Maintaining digital HR records and tracking key data

• Responding to team queries and supporting the delivery of internal communications

• Helping organise training opportunities, check-ins, and team initiatives

• Supporting our HR projects and contributing ideas to improve team culture

�� Perks of Volunteering with Travel Radar

(Please note: This is a voluntary, unpaid role — but packed with value!)

�� Flexible workload – Fit your hours around your schedule
�� Fully remote – We can provide a laptop, desktop, or virtual machine if needed
�� Lunch & travel expenses covered – For any in-person events or team meetups
✈️ Exclusive discount program – Save with 3,000+ retailers (travel, fashion, insurance & more)
�� Professional training – Fully funded CPD Level 3, 5, or 7 certification + industry mentoring
�� Premium tools – Access Office365, Grammarly Premium, Canva Pro, and Adobe Photoshop — available for both Travel Radar and personal use

Events Volunteer

We’re the MS Society – a community of people living with MS, scientists, campaigners, listeners, organisers, ambassadors and fundraisers. Our volunteers are a key part of achieving our goals and their support is vital. Join us. 

About this opportunity
We are looking to recruit a Regional Development Event Volunteer for the London area. As an Event Volunteer, you will be participating in events and promoting them locally. 
We need you to get involved and help make positive changes to the lives of people affected by MS.
This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones.

About you
You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally.
You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. 
You’ll be friendly and welcoming and able to work as part of a team, with flexibility to travel across London.

Apply 
- Read through the role description and project brief carefully
- Apply by clicking the ‘Apply’ link provided.

The MS Society is committed to promoting diversity. We can only offer roles to over 18s.

    VOLUNTEER/GLD ONLINE

Unleash Your Passion, Volunteer Online with IHF!

Make a difference from anywhere in the world: Join the International Humanity Foundation

(IHF) and help us empower marginalized children and communities (in location) while offering

an opportunity to learn and practice (online).

Join our Global Leadership Development program in one or more of the following divisions or teams:

A. Human Resources (HR): Master essential HR skills while supporting our global team. Assist

with applications, interviews, calendars, and more.

B. Finance: Gain valuable financial experience while managing funds responsibly. Help us track

donations, process grants, and ensure financial stability.

C. Education & Administration: Make a lasting impact on children lives. Develop curricula,

mentor youth, and contribute to various educational projects.

D. Media & PR: Share our stories and amplify our impact. Use your talents in media, graphics,

translation, or writing to connect with the world.

Benefits:

● Make a real difference: Contribute to a meaningful cause and change lives.

● Gain valuable skills: Enhance your knowledge and develop new abilities.

● Connect with a global community: Collaborate with passionate volunteers from diverse

backgrounds.

● Flexible and rewarding: Volunteer from the comfort of your home on your own schedule.

No matter your experience, you can make a contribution! We welcome individuals with various

skills and levels of expertise.

This life changing experience impacts you as well as the children and communities we serve.

_________________________________________________________________

EDI Volunteer Role  - EDI Activity Group Member 

We’re the MS Society – a community of people living with MS, volunteers, scientists, campaigners, listeners, organisers, ambassadors and fundraisers. Join us today so that together we can stop MS.

This is an exciting opportunity to join our Equality, Diversity and Inclusion (EDI) team. As a volunteer you will play a crucial part in helping us deliver our EDI work. By attending four monthly meetings you will provide advice, feedback, guidance and personal opinion on our work. You will act as a bridge between our EDI activity group and our EDI reference group.

The EDI reference group is a group of people affected by MS who helped develop our EDI strategy and now help support our work towards its delivery. The EDI activity group is a staff group who have responsibility and accountability for the delivery of our EDI strategy.

Equality, Diversity and Inclusion are at the heart of our work. We work with volunteers, professionals and people with lived experience of MS to guide and direct our approach to EDI.

This role is a home-based role, which will require attending four online monthly meetings, and up to an hour of pre-reading before each one. One of these meetings will be between 12-5pm.

What the role involves 

• Attending four monthly, online meetings
• Reading documents and preparing any feedback in advance
• Providing constructive and honest feedback on our ways of working, processes and future initiatives
• Representing the MS community with lived experience
• Taking comprehensive meeting notes, to share information between the EDI reference and activity groups
• Regular 1:1 catch ups with our EDI programme manager 

 What you need for this role

•  Confidence to speak and input into meetings 
• Experience of attending and reporting in meetings
• Passion for the MS Society and for EDI in our work
• Good IT skills
• Awareness of EDI in a broader context – provide challenge outside of lived experience 

 What you may gain from this role 

• Understanding of how we work
• Working in a professional environment
• Board room experience 
• References 
• Training 
• Improve understanding of EDI in corporate environment 

 In order to volunteer in this role, you will need to undertake:

Must do training  Role specific training  Data protection eLearningInduction with your volunteer Manager Cyber Security training 
EDI training 

Sources of support:

We will ensure that whist volunteering with us you will have access to all the support you need to feel comfortable, confident with what you are doing, and able to achieve the most impact though your time with us.

 Your staff contact is here to support you, answer any questions you might have about what you’ll be doing, your learning and where you can get more information.

 The Supporter Care Team is your point of contact for queries to other MS Society departments. They can signpost you to the right person:

Additional information about our volunteering programme:

  When you volunteer with us, you join our powerful community of people

living with MS, scientists, campaigners, listeners, organisers, ambassadors and fundraisers.

 Our shared commitments help keep our volunteering programme enjoyable, meaningful and safe for everyone.   

Join the EAUC board and make an impact on over 2 million people working in post-16 education, embedding sustainability in everything they do: equipping learners for their lives and shaping society for the better.

This is a unique opportunity for someone to bring a further education leadership perspective to our charity. We are looking for someone who is passionate about sustainability and education.

Position: Trustee and director
Location: Remote within UK and Ireland
Renumeration: Voluntary with reasonable expenses paid
Positions available: One
Closing date: 16th May 2025

The EAUC is the leading body for sustainability in the post-16 education sector in the UK and Republic of Ireland. We've been promoting sustainability in post-16 education for over 20 years. Primarily a membership body, we serve 300 organisations whilst also working to change systems that enable sustainability action. ​We’re both a charity and a company limited by guarantee and are always not-for-profit. ​You can find out more about our vision and values on our website.

Who we’re looking for
The EAUC board has twelve volunteer trustees. One vacancy will arise following the July 2025 AGM.

We seek someone who:

• Is passionate about sustainability and education
• Has insight into the further education or skills sectors
• Has senior leadership experience
• Is committed to our mission, values and social justice principles

We particularly encourage applications from people who are under-represented on our board with regards to age, ethnicity and disability.

We’ve developed a trustee information pack containing full details about the role, what it entails and how to apply as well as more about EAUC, our work and our EDI commitments. Please do consider joining us, or forward this to colleagues and contacts who are well suited to help us achieve our goals.

While gaining invaluable experience in recruitment, human resources and NFP Social enterprise,                           practice your passion within real-life scenarios.

We are looking for Recruitment Managers to join our team. The ideal candidate will play a vital role in sourcing, engaging and will help us build a diverse and dedicated team to support our brand messages and visions.

If you are enthusiastic, passionate and dedicated about building a dynamic team and are excited to contribute your recruitment skills to a meaningful cause, join us as a Recruitment Manager Volunteer. Together, we can create a positive and lasting impact in our community.

Please note the role is a voluntary position and could be entirely remote. Any incurred reasonable expenses will be paid.

Responsibilities:
- Collaborate with HR and leadership team to understand needs, roles and requirements.
- Develop and implement effective recruitment strategies and campaigns.
- Utilise online platforms, social media, and community networks to advertise opportunities.
- Assist with review applications and inquiries, and assess candidate suitability.
- Conduct interviews with potential candidates to determine their skills, motivations, and alignment with our values and visions.
- Maintain a database of potential and current candidates and keeping track of their skills, interests, and availability.
- Work closely with leadership team and other team members to ensure a seamless transition from recruitment to engagement.
- Regularly report on recruitment metrics and effectiveness to the leadership team.
- Continuously seek opportunities to improve recruitment process.

Requirements:
- Excellent communication and interpersonal skills.
- Ability to effectively market and promote opportunities.
- Experience in recruitment, human resources, or volunteer management is a plus.
- Highly organised with the ability to manage multiple tasks and prioritise effectively.
- Proficiency in using online platforms, social media, and communication tools.
- Dedicated and willing to learn.
- Committed to our values and mission 

Please send your CV and a brief cover letter outlining your interest and relevant experience. We look forward to reviewing your application and discussing how you can become a vital part of our team.​

ABOUT TESYouth 

TESYouth (Training, Employment Opportunities & Social Development for Youth) is a NFP social enterprise which focuses on improving the rate of youth employment, through volunteering, interactive and skill-based workshops, work-experience and training programmes. Together with our strategic partners, we collaborate with organisations to provide youth to develop their skills, and to assist in achieving their career aspirations.

About Access Academia

Access Academia is the charitable umbrella which was created out of the creation of the student-led publication, the Journal of Intersectional Social Justice. When Journal of Intersectional Social Justice (JISJ) was created, there were not any expectations for the project to be any more than that: a student-led academic publication. However, as it rolled on, attention for the project widened and it began to cover other topics and get involved in other realms of knowledge sharing, activism, and content creation. The creation of the seminal Access Series on the Intersections blog springboarded the idea for the JISJ to turn into something much more than a simple academic publication. Now as we have restructured the JISJ into Access Academia, we are finalising our official registration as a charitable incorporated organisation (CIO) in the UK. 

Our core purpose is to Make Academia More Accessible. We plan to accomplish this by many different avenues, as obviously it is a very wide-ranging goal! The main ways we plan to do this are through encouraging Open Access academia and knowledge sharing through the Access Series, expanding the themes covered on Intersections with additions such as Mental Health Mondays and Colonialism in Subject, creating accessible content across our social media platforms which encourages truthful and accurate knowledge sharing and activism, running research events to encourage students to publish and interact with academia, covering inside stories of academia, running student engagement programmes to try and make academia less of an Ivory Tower, and much more!

What is a Volunteership?

A volunteership is a unique hybrid opportunity that combines elements of volunteering and interning. Participants commit to working with a charity or nonprofit organization for a specified period of time, fulfilling a set of responsibilities and expectations. In return, they gain valuable experience, receive a letter of recommendation, and are offered LinkedIn endorsements. Additionally, they may have the chance to continue working with the charity through future hiring cycles as long as they remain a student. This experience provides both personal fulfillment through giving back to the community and professional development for future career opportunities.

Volunteership: Outreach Coordinator
Duration: May to August 2025
Eligibility: Must be currently enrolled as a student

Requirements:

• Currently enrolled in an undergraduate or postgraduate program.

• Strong interest in community engagement and networking.

• Excellent written and verbal communication skills.

• Ability to craft compelling emails and messages tailored to different audiences.

• Organizational skills to track outreach efforts and meet targets.

• Comfortable using email outreach tools (e.g., Mailchimp, Google Sheets, etc.) or willingness to learn.

• Experience with or interest in nonprofit work is a plus.

• Ability to meet deadlines and manage multiple outreach tasks.

• Passion for contributing to social impact and building connections that support charitable initiatives.

Duties & Responsibilities:

• Email Outreach:

  • Meet a monthly email outreach quota, targeting potential partners and other key stakeholders.

  • Craft personalized and engaging outreach emails to build and maintain relationships with various groups.

  • Follow up with contacts to nurture relationships and drive engagement with the charity's initiatives.

• Community Engagement:

  • Assist in developing and implementing outreach strategies to expand the charity’s network and reach.

  • Help coordinate outreach efforts for specific campaigns, events, or initiatives.

  • Track responses and report on outreach success rates, identifying areas for improvement.

• Research & Networking:

  • Conduct research to identify new potential partners, supporters, or collaborators for the charity.

  • Assist with compiling contact lists and gathering relevant information for outreach purposes.

• Campaign Support:

  • Support the development of email campaigns, including drafting email copy and ensuring timely distribution.

  • Help maintain and update the charity's contact database, ensuring accuracy and compliance with privacy standards.

• Post-Event & Programme Reporting:

  • Help in post-event evaluations, collecting feedback from participants, and reporting on outcomes.

  • Assist in maintaining and updating event and programme documentation for future reference.

• Collaboration & Teamwork:

  • Collaborate with internal teams and volunteers to ensure Access Academia's message is shared correctly and consistently.

  • Contribute and attend all meetings for the Outreach & Marketing team and directions from the Director of Outreach & Marketing.

  • Meet all given deadlines on time and consistently.

What You’ll Gain:

• Hands-on experience in outreach, community engagement, and relationship management.

• Opportunities to develop communication skills, including email marketing and networking strategies.

• A letter of recommendation upon successful completion of the volunteership.

• Certification of participation at the end of the volunteership.

• LinkedIn endorsements and the chance to be considered for future hiring cycles with the charity.

We are seeking to recruit an enthusiastic, fast learning Midlands & Wales intern to join our growing team at Human Appeal; helping us with admin tasks, recruitment of volunteers for events and online fundraising campaigns, research for various upcoming events and help with general tasks.

Main tasks include: 

• Administrative tasks such as collating data, contacting signups for various challenges, deployments and events. 

• Assist with administrational tasks relating to fundraising

• Research venues, catering and other fundraising related tasks for upcoming events 

• May be asked to go to occasional events dependent on location 

Knowledge/Experience/Skills required: 

• A good understanding of humanitarian relief

• Effective written and oral communication skills 

• Problem solving skills 

• Ability to prioritise your workload 

Benefits of volunteering with us: 

• Experience of operating within the Fundraising department of an international charity 

• Opportunity to develop knowledge and skills in Fundraising

• Excellent support as part of a friendly team 

• Excellent training opportunities 

• Offer to provide references after 3 months of volunteering 

• Support in developing your CV (should you want it) 

• Opportunities to take part in Human Appeal events 

Learning & Development: 

To enable you to take part in this opportunity Human Appeal will provide:

• A detailed induction to provide you with an overview of Human Appeal 

• Training and shadowing providing all the information and skills needed to fulfil the role

• A dedicated member of staff to provide ongoing support and supervision 

• Payment of “out of pocket” expenses in line with Human Appeal’s expenses policy 

• A volunteer handbook that outlines all of the policies and procedures you will need to be aware of whilst volunteering 

Join REMIX as our Volunteer Healthy Living Programme Manager and Transform the Future of London's Youth!

Do you have a passion for inspiring healthy lifestyles—body, mind, and spirit? At REMIX, we envision a future where every young person not only dreams big but also lives well. Our mission thrives on four pillars: employability, healthy living, personal development, and essential life skills. We’re seeking a dedicated Volunteer Healthy Living Programme Manager to lead innovative wellness initiatives that empower London’s youth.

As our Volunteer Healthy Living Programme Manager, you will:

• Inspire Wellness: Design and deliver engaging programmes that promote fitness, nutrition, mental health, and overall well-being, ensuring our young people have the tools to live healthier, happier lives.

• Forge Community Partnerships: Build alliances with local gyms, nutritionists, health professionals, and wellness centres to create accessible opportunities that speak directly to the needs of the community.

• Champion Mental and Emotional Health: Develop initiatives such as mindfulness workshops, stress management sessions, and mental health awareness events that support emotional resilience and balance.

• Drive Innovation in Health Education: Create interactive workshops, fitness challenges, and resourceful tools that make healthy living not only informative but also fun and transformative.

• Cultivate a Supportive Environment: Work hand-in-hand with our team to integrate healthy living strategies into REMIX’s broader mission, fostering a culture where every participant feels empowered to act on their well-being.

Your enthusiasm, innovative approach, and commitment to health and wellness will help build a foundation for a more resilient, energetic future for London’s youth.

Step forward. Lead the change. Transform lives at REMIX.

REMIX

INSPIRE. EMPOWER. TRANSFORM.

Would you like to become an Ambassador for knus? We've introduced our new arm-chairing volunteer position.

If you're interested arm-chair volunteering (our most flexible, low commitment role) and applying to volunteer at knus, simply read through the information on this page and apply.

• Are you over 18 and living in the UK? You must be over the 18 years of age and live permanently in the UK.
• Do you have a mobile phone or laptop? You can do this role whether you are, whether it be on a sofa or on a plane.
• How much time can you give? As much as you want to do. We are flexible and like to work around you.
• Do you like to learn? We provide training for all volunteers that join us. You'll have access to our CPD courses to help you advance your knowledge and certificates to add to your CV.

How does it work?

In 2025 we launched our arm chair volunteering initiative to help us spread the word about our service and to give people the opportunity to take part in surveys and projects to help us deliver the best mental health support to the UK public.

We'd like to embrace what you love doing, whether that be sharing on socials, proof reading, surveys, sharing experiences or getting involved in our fabulous projects.

Important information:

In order to volunteer for knus as an ambassador, you will need to complete a brief application form and a ID check. A DBS is not required for this role, however, if you wish to progress to another role you may need a disclosure. We do this to ensure of service remains a safe place to volunteer for all. Please do not worry about this, we will help you as much as we can.

Training is provided by us and our training partners. You will be required to attend this training using online conferencing software such as zoom or teams.

The Community Support/Reach Out volunteer will be volunteering remotely, providing online support and guidance to visitors of The Forward Trust Website communicating in real time using web chat.

The Reach Out Service sits within our Recovery Support Department and is aimed at offering friendly and confidential listening support and assistance. The role involves utilising your communication skills to establish rapport with individuals seeking drug and alcohol help and or to talk about their mental health or other varied life challenges. You will be supporting people who are seeking help for drugs and alcohol help for themselves or from family members concerned for their loved one.
Training is provided to all volunteers to support them with their volunteering role and enable them to further their skills and experience with our client group.

ACCOUNTABILITIES

Time Commitment: We recommend that volunteers can commit to an average of 3 hours online per week for a minimum period of six months.

Service Delivery

- Be available for the duration of the shift to answer web-chat/calls as they happen.
- Engage with individuals in a friendly and empathetic manner.
- Gain an understanding of the individual needs and sign post to appropriate organisations for further support or explore specialist services as required.
- Link individuals into Forward Trusts community drug and alcohol services when required and link individuals into drug and alcohol help in other geographical areas where Forward Trust does not have a service.
- Report any Safeguarding concerns to shift supervisor and follow safeguarding procedures as appropriate.
- Respond to offline messages at the beginning of each shift.
- Debrief with and ask for support and guidance from Reach Out Coordinator regarding any concerns arising from web chat conversations.
- Provide handover to supervisor and/or next volunteers covering the shift prior to logging off
- To book shifts in a timely fashion and inform the Reach Out Coordinator of any need to cancel a shift at the earliest opportunity.
- Engage with support and supervision offered by placement supervisor.

CHECKS REQUIRED FOR THE ROLE

- 2 References (this may be from a keyworker, volunteer supervisor, tutor or sponsor if you are not able to provide a work reference)
- Enhanced DBS Check

 Perks and Benefits
TRAINING & INDUCTION

Induction training will be provided to the volunteer and will include the following E-Learning (Data Protection/GDPR/PECR, Safeguarding – Knowledge and Health & Safety – Knowledge).

A full induction to your team including placement specific policies and procedures. Additional volunteer training will be discussed and offered according to the need of the volunteer in placement.

 Skills You'll Need
Below is a list of the qualities that we are looking for from volunteers:

- If in recovery, to be 12 months abstinence from all mood altering substances.
- Must be over 18 years of age.
- Ability to use computers and IT equipment.
- To have good verbal and written communication skills.
- To have a clear understanding and maintain a high degree of confidentiality.
- To have a clear understanding of how to set and maintain boundaries.
- To have the ability to reflect and receive feedback.
- To be reliable, flexible and committed.
- To treat individuals with respect and dignity.
- To have the ability to follow instructions.
- To be committed to own learning and development.