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Great Ormond Street Hospital Children's Charity, Bloomsbury (On-site)
£33,234 per year
Posted 3 days ago
Operation Smile UK, Battersea (Hybrid)
£33,000 - £40,000 per year pro rata dependent on experience
Make a Lasting Impact: Join Operation Smile UK as our Legacy Administration Manager
Posted 4 days ago Apply Now
Ashby Jenkins Recruitment, London (On-site)
£45000 per year
Posted 2 weeks ago
Closing in 6 days
League Against Cruel Sports, Godalming, Surrey (Hybrid)
Up to £34,400 per annum (£43k pro-rata), plus 8% employer pension contribution, excellent holiday
Posted 3 weeks ago Apply Now
Closing in 2 days
Princess Alice Hospice, Esher, Surrey (On-site)
£34,000 - £36,000 per year
Posted 1 week ago
Closing in 2 days
Royal Botanic Gardens, Kew, Kew, Greater London (Hybrid)
£60,000 - £65,000 per annum
This exciting role will lead and deliver against ambitious annual targets and strategic goals
Posted 4 days ago
Closing tomorrow
Alzheimers Society, East Sussex (On-site)
£31,018 - £34,464 Per Annum
Posted 2 weeks ago
Closing in 3 days
Crisis, E1 6LT (Hybrid)
£49,300 per year
Three IG Managers transforming how we connect people with our mission to end homelessness through Acquisition Development and Legacies
Posted 2 days ago
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Bloomsbury, Greater London (On-site)
£33,234 per year
Full-time
Permanent
Job description

Would you like to play a key role in helping supporters make a lasting difference for seriously ill children at Great Ormond Street Hospital?

We’re hiring for a passionate and supporter focused individual to join our legacy marketing team. As the first point of contact for some of our most valued supporters, you’ll help refer them to have their Will written for free, answer questions or arrange a special tour of the hospital. You’ll also take on a key role to ensure the smooth running of our legacy marketing campaigns and events. 

This is the ideal opportunity for a customer service focused individual with excellent attention to detail, to join a dynamic team. 
This role is known internally as Legacy Marketing Executive. 

Salary

The salary for this position is £33,234 and we operate a hybrid working policy of a minimum of 2 days per week in the office. 

In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector. To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate.

Key Responsibilities

  • Act as the first point of contact (telephone and email) for supporter calls and enquiries for the Legacy Marketing team. 
  • Collaborate with the Supporter Relations team to manage queries. 
  • Process third party invoices for approval, tracking against expenditure log. 
  • Provide exceptional customer service and supporter guidance.
  • Provide administration and event management support for legacy events. 

For full details of the role, please read through the role profile. 

Skills, Knowledge and Expertise

  • Previous customer service experience. 
  • Experience processing invoices and keeping track of expenditure. 
  • Understanding of data processes and CRMS/databases e.g. Salesforce. 
  • Ability to import and export data from Excel.
  • Exceptional attention to detail.
  • Ability to prioritise tasks. 
  • Ability to manage sensitive data and conversations with supporters. 

About the Team

Sitting in the wider Fundraising Directorate, this role sits within our small but mighty Legacy Marketing team, which is part of our wider Legacy and Donor Development team (who look after our cash and raffle programmes). Legacy Marketing is the top fundraising priority at GOSH Charity meaning we have huge ambitions and healthy investment in our fundraising area. 

Application resources
Posted by
Great Ormond Street Hospital Children's Charity View profile Organisation type Registered Charity Company size 101 - 500

We are Great Ormond Street Hospital Charity. We stop at nothing to help give seriously ill children childhoods that are fuller, funner and longer.

Posted on: 28 October 2025
Closing date: 11 November 2025 at 23:00
Tags: Administration, Advice / Information, Campaigns, Fundraising, Customer Service, Customer support, Entry level / Graduate, Direct / Supporters, Legacy

The client requests no contact from agencies or media sales.