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Check NowThe Legacy Case Officer provides an accurate and efficient service to process legacies in line with legislation, policy and best practice contributing to a high-income source for the organisation.
This is a Hybrid role working 3 days at home and two in the Reading office. Working 9am to 5pm, Monday to Friday, 35 hours per week, there are 26 days paid holiday (excluding bank holidays) a year.
We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.
More details about this role, the Organisation, and the recruitment process can be found in the attached candidate pack and job description.
We reserve the right to close adverts earlier than the closing date.
Diversity
Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity, and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability, or nationality. We encourage applications from people with disabilities as they are currently under-represented in the organisation and guarantee an invitation to interview for all applicants with disabilities who demonstrate, within their application form, sufficient evidence to meet the essential criteria for the job.
Safeguarding
Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people, and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.
To be able to fulfil this role, the skills and experience we are looking for in a potential candidate include:
Essential
• Educated to A Level standard or equivalent qualification.
• Proven experience of complex administrative work including managing casework.
• Basic understanding or demonstrable ability to learn and understand law pertaining to Wills, Taxation, Probate, Trusts, Property, Charities, the rules governing contentious and non-contentious Probate law and the IOF Code of Practice.
• Strong analytical, problem solving and investigation skills.
• Ability to assess risk against benefit to reach a well-rounded conclusion.
Desirable
• Certificate in Charity Legacy Administration (CICLA) or equivalent qualification.
• Previous experience working as a Legacy Case Officer or working within a Legal environment as a paralegal or qualified lawyer.
For the complete list of essential and desirable criteria necessary to be successful in this role please see the Person Specification within the Job Description below. The candidate pack contains more information about this role & the recruitment process at Guide Dogs.
If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.
Working at Guide Dogs is much more than just a job. Through the values that guide our work we make a real difference, and change lives. We are ... Read more
The client requests no contact from agencies or media sales.
We are looking for a Head of Legacy Administration to manage and oversee all aspects of legacy administration for Battersea.
About us
Battersea is here for every dog and cat and has been since 1860. We are a leading animal welfare charity and over the last 160 years we’ve grown from one home in London to three rescuing and rehoming centres across the South East. With c500 staff and 1000 volunteers, we have cared for over three million vulnerable animals We also campaign tirelessly to make things better for dogs and cats; sharing our expertise and educating the public and policymakers about responsible pet ownership. Join us and make a difference for every dog and cat.
Our Finance & Corporate Services Team
Battersea’s Finance and Corporate Services Department incorporates a range of functions that support the rest of the organisation. From IT helpdesk and systems support, to financial accounting, legacy administration, procurement and facilities management, these teams work strategically and collaboratively to ensure that Battersea can be here for every dog and cat.
Legacies
The Legacy department is responsible for c£23million of income per annum and engages actively with potential donors as well as the estates of people who have remembered Battersea in their will. They work proactively with the Legacy marketing team and other departments to ensure that future income pipelines are maximized and represent Battersea to audiences likely to be receptive to making a gift in death.
What we can offer you
Our dedicated people mean that we can be here for every dog and cat. Whether you are sharing an office with our dogs or directly caring for our cats, our animals show their appreciation every day. There is no better reward than seeing the difference you make to the lives of our dogs and cats first-hand; although we also provide a wide range of employee benefits, including:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental (£100), optical (£100), physiotherapy, chiropody and acupuncture (£325) every year
- Annual interest-free season ticket loans
- Discounted gym memberships and cycle to work schemes
- Life insurance
During the recent Coronavirus restrictions, our animal-facing staff have continued to work on site and our office based staff have been working from home. We are currently piloting a hybrid working model for our office-based staff to split their time between site based and home working. We believe this will support office-based staff to maintain the benefits of home working, while allowing for collaboration and interaction with our animal-facing staff and maintaining a connection to our cause.
As this role is office-based, you’ll be expected to work in our Battersea office for a minimum of 50% of your working week.
So, if you are passionate about dogs, cats and about our work, then we’d like to hear from you.
We are committed to providing equality of opportunity and valuing diversity for all current and prospective staff, volunteers and Trustees. We aim to ensure that this commitment, reinforced by our values, is embedded in our day-to-day working practices and our work together. We would particularly welcome applications from black and minority ethnic and disabled candidates, who are currently under-represented at Battersea.
Closing date: Thursday 09 June 2022
Interview date(s): Thursday 23 June 2022
For full details, please download our recruitment pack. To apply, click the button below. All applications must be submitted before the closing date advertised; we reserve the right to close the vacancy early if a high volume of applications is received.
The Legacy Engagement Officer helps people with sight loss to live the life they choose by delivering the implementation of the Legacy marketing strategy to increase revenue from Legacy and In Memoriam Giving to the benefit of Guide Dogs. This involves highlighting and promoting the area of Legacy and In Memoriam Giving to all Guide Dogs supporters as well as to internal stakeholders to increase the number of people leaving a gift to Guide Dogs in their will.
This role is 28 hours per week between Monday and Friday, with 26 days paid holiday (pro-rated and excluding bank holidays) a year. We do have flexibility to discuss alternate weekly working hours. The role is predominently home-based with a nominated office within the Scotland region.
We recognise that the world looks a little bit different since the pandemic. Therefore, we’re committed to enabling our staff to work where best suits the needs of the individual, their team and the organisation. For this role, there will be opportunities to work from home as well as the office. We want our staff to flourish and work in environments which maximises their potential and best serves our stakeholders.
We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.
More details about this role, the Organisation and the recruitment process can be found in the attached candidate pack and job description.
We reserve the right to close adverts earlier than the closing date.
Diversity
Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from people with disabilities as they are currently under-represented in the organisation and guarantee an invitation to interview for all applicants with disabilities who demonstrate, within their application form, sufficient evidence to meet the essential criteria for the job.
Safeguarding
Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.
Working at Guide Dogs is much more than just a job. Through the values that guide our work we make a real difference, and change lives. We are ... Read more
The client requests no contact from agencies or media sales.
Newly created Legacy Manager opportunity, joining at a time of investment and growth.
Turn2us is a national charity providing practical help to people who are struggling financially. Their support has never been more needed, and this is a great opportunity for a talented legacy expert to raise significant legacy income that directly supports people affected by the cost-of-living crisis.
A newly-created role linked to recent investment in the fundraising team, the Legacy Manager will work closely with the Head of Supporter Engagement to develop a multi-year strategy and create a new legacy programme for Turn2us.
There is considerable headroom to increase current, passive legacy income of c.£1m per year with the right leadership and expertise.
This is a rare opportunity to join at a time of investment and growth, under the overall leadership of a new, highly experienced Director of Income and External Affairs
Job description
- Responsible for all aspects of the legacy programme, supported by a legacy admin consultant as well as the finance team
- Develop and implement the legacy strategy, ensuring clear pathways to income growth
- Strengthen supporter relationships, re-engage lapsed contacts, develop pipeline and pledges
- Work closely with colleagues in major donor and community fundraising, developing supporter journeys that encourage legacy pledges
Person specification
- A legacy expert with experience of developing a programme
- Proactive, autonomous self-starter who builds excellent internal relationships
- Highly motivated by reenergising a legacy programme and leading the strategy
- Track record of developing a pipeline, securing pledges and increasing income over time
To apply for this role, please click Quick Apply to submit your CV to Janice Hardy at QuarterFive Recruitment. If your experience is a good fit, we will send you a job description and arrange a briefing call or meeting that will provide you with all the information required to formally apply. QuarterFive aims to proactively support your job search, so we may also consider your details for other job vacancies to enable us to find a position that is most suitable for you.
British Tinnitus Association (BTA) is striving for "A world where no one suffers from tinnitus." Last year the charity helped an incredible 1.7 million people living with tinnitus and continued to press ahead with its mission to drive progress towards a cure. Now is an incredibly crucial time for this life transforming organisation as they innovate digitally and enter an exciting new phase in their journey.
We have an opportunity for a Regular Giving & Legacies Manager to join the fundraising team that sits at the heart of all the charity achieves. This team is successful, ambitious, and looking for likeminded people to join and help transform the lives of those living with tinnitus.
The Role
This is an exciting opportunity to develop and grow a new income stream for the charity, responsibilities will include:
- Establishing and delivering a regular giving plan which increases income and supporters.
- Developing regular giving acquisition programmes to encourage one-off donors to become regular givers (via the website, over the phone and from the charity’s members).
- Delivering a legacy plan that delivers income through growing the volume of pledges by expanding on marketing successes and by ensuring notifications of gifts are dealt with efficiently.
- Delivering marketing and promotional campaigns and communication materials to promote legacy giving through appropriate channels.
- Delivering an agreed appeals plan to increase income and supporter engagement.
The Person
We are looking for solution-focussed, personable individuals with a demonstrable track record of achieving targets in a fundraising setting. Ideally you will have significant experience in regular giving, appeals & legacy fundraising and knowledge of best practice fundraising techniques and changing funding trends. Effective communication will be integral to success in this role so you should be someone who is able to build long lasting positive relationships and communicate effectively with a range of audiences and through a variety of channels.
This team has a wonderfully ambitious culture, creative approach to fundraising and a supportive and collaborative approach to work. If you’d like to find out more about joining this group of talented people, then get in touch for more information!
The role can be either entirely remote, or a split between home-working and out of the charity’s offices in Sheffield. Apply here or contact Charlie or Leanne for more information. Interviews will be held on the 22nd and 23rd of June.
Please note: If you would like to submit an application or express your interest in an alternative format, such as audio or video upload, please contact either Charlie or Leanne who will be happy to advise on this.
Please also be aware that Charity Horizons use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.
Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity, and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition.
Charity People are delighted to have partnered with University College of London (UCL) in their search for a Legacy Fundreasing lead. This is a newly created role and an opportunity to use your skills to further develop UCL's major legacy programme.
Post - Legacy Fundraising Lead
Working hours - Open to full/part-time
Location - London - 40% office time, flexible
Salary - £44, 610 - £53, 757 (inclusive of London allowance)
Benefits - Flexibility, pension, annual leave
UCL do things differently. They know the stakes are high and are not afraid to take risks to drive change. A cure for cancer.
A revolution in dementia care. A new approach to global economics. Scholarships for outstanding students. All these things are possible.
The Advancement team manage UCL's philanthropic relationships and alumni engagement. Bringing a fresh approach to
campaign fundraising, UCL's It's All Academic campaign which raised over £624m has fuelled radical approaches to global challenges.
UCL will now embark on a new and ambitious strategy.
As a Legacy Fundraising Lead you will run UCL's legacy fundraising and marketing programme, with the aim of significantly increasing legacy engagement, understanding and participation, in order to grow the number and value of legacy gifts that benefit UCL. The role will involve the cultivation, solicitation and stewardship of major legacy gifts and the creation of marketing plans to reach new audiences.
We are looking for an innovative individual with a significant track record in major gift legacy fundraising, and in developing and implementing a legacy giving strategy. You will have excellent communication skills and the confidence and ability to coach and motivate colleagues in legacy fundraising techniques.
We are pleased to accept applications from individuals who possess transferable skills and experience drawn from sectors outside of Higher Education. We are also open to part-time applicants (minimum of 0.6 FTE).
To Apply
Please send a copy of your CV to Emma at Charity People. If your profile fits what we're looking for, we'll be in touch with further details and to arrange a phone or video call. We encourage you to apply as soon as possible as interviews are happening on a rolling basis.
Charity People actively promotes equality, diversity, and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities with which we work.
Back in 1990, Charity People started life with a grant from The Prince's Youth Business Trust and The London Enterprise Agency. Our aims we... Read more
Marketing Campaign Manager (Legacies)
Wildlife Charity, Surrey
£32,937 + Fantastic Benefits and Hybrid Working
Our client is a world famous wildlife charity who are looking to recruit a Marketing Campaign Manager to focus on growing and developing their Legacy Fundraising. The Charity has experienced continuous innovation and improvement which is integral to their approach and individual Marketing and Legacies provides over 70% of the Charity's total voluntary income. This area has seen very healthy growth with income increasing by over two-thirds since 2008.
The Role
Your role will involve the management of legacy marketing activities, including but not limited to; direct mail, telephone and advertising campaigns, management of legacy web pages and social/digital activity, Free Wills Network and legacy events. You will champion legacies internally using multiple channels to drive a cultural shift towards legacies as a vital income stream. In addition to this, you will liaise with various teams across the organisation to obtain relevant information and approvals required for campaign delivery, along with liaising with and update all internal stakeholders coordinating sign off and appropriate feedback for campaigns i.e. brand and media, global programmes.
The Candidate
- Legacy fundraising experience or marketing experience, gained either from the Charity Sector or Commercial Sector
- Demonstrated ability to manage and allocate resources effectively to meet work plan objectives
- Experience of successfully developing relationships with external and internal stakeholders
- Understanding of digital media and the use of digital channels for marketing communications
- Motivated self-starter looking to apply their energy and enthusiasm to seek out new and inspiring ways to build long term engagement with our supporters
- Strong communication skills, both written and verbal
Charity People are handling all applications for this role; interested applicants should send their CV in the first instance.
Charity People actively promotes equality, diversity and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We want to do this because we know greater diversity will lead to even greater results for the charities we work with.
Back in 1990, Charity People started life with a grant from The Prince's Youth Business Trust and The London Enterprise Agency. Our aims we... Read more
This varied and exciting role will support the Development and Communications team in driving sustainable income and engagement for The Royal Ballet School.
The Trusts and Legacies Fundraiser will be responsible for growing the pipeline of new legacy pledges and administrate the transfer of legacy income to the School with sensitivity and diligence, as well as supporting year-round engagement with existing and prospective major donors through communications, events and stewardship initiatives.
Salary: £28 – 30,000 per annum
Hours: 28 per week, with some evening and weekend work compensated by TOIL
Location: Upper School, Covent Garden
Annual Leave: 24 days per annum
In return we offer generous holidays, contributory pension scheme, Employee Assistance Programme, local discounts, travel loan and cycle to work schemes. We also provide run regular ‘lunch & learn’ and a variety of wellbeing sessions.
Read the job description
Please note that you must complete our application form to apply for this position and CVs are not accepted.
Closing date: 31 May 2022
Interviews: 8 June 2022
We are committed to safeguarding and promoting the welfare of children and young people and expect all staff to share this commitment. The successful candidates will be required to undertake an Enhanced Disclosure and Barring check and further pre-employment checks to comply with boarding school recruitment regulations.
We’re passionate about creating an inclusive workplace that promotes and values diversity. At The Royal Ballet School we are committed to creating an environment where every one of our employees feels part of our team and can flourish, regardless of their background.
We’re working with a wonderful national charity who are looking for a Senior Direct Marketing Executive (Legacies) to join their team. This is a great opportunity to take ownership of new campaigns, being responsible for executing and managing legacy marketing campaigns. You’ll deliver campaigns autonomously and develop first class supporter journeys to ensure supporters feel appropriately thanked.
You’ll use audience insight to inform supporter engagement decisions, whilst working closely with the wider legacies and fundraising team in the development of future fundraising strategies. You’ll manage and control campaign related income and expenditure budgets, ensuring re-forecasts are completed to agreed timescales. You’ll also form productive relationships with external suppliers, as well as briefing key internal stakeholders to ensure the effective implementations of campaigns.
You will need:
- Proven successful experience of managing complex direct marketing campaigns
- Proven successful experience in budget management
- Experience of writing and editing copy
- Successful experience of managing internal and external stakeholders
If you would like to have an informal discussion, please call Chloe or James on 02030 062787 or email [email protected].
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.
We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. We proactively welcome applications from a diverse range of candidates.
If enough applications are received the charity reserve the right to end the application period sooner.Legacy and In Memory Campaigns Manager
£32,937pa
Woking, Surrey GU21 4LL / Hybrid working and flexible working options
This is an incredible opportunity to produce work that will make a difference. Work that will save our planet. We are facing a climate and nature emergency. Nature, our life support system, is being lost at an alarming rate and at WWF UK, the worlds’ largest independent conservation organisation, we are fighting hard to reverse this. We need you to join us as a Legacy and In Memory Campaigns Manager and help develop legacy giving and in memory giving as a vital and growing income stream to support our work.
We are recognised as innovators in relationship marketing and make wide use of a variety of channels to communicate with the public. As Legacy and In Memory Campaigns Manager you will be responsible for delivering our legacy and In Memory marketing activity from wonderful direct mail and advertising campaigns to inspiring social/digital activity and legacy events. We will look to you to dynamically and sensitively engage supporters with the legacy and In Memory message, convert loyal supporters to become legacy pledgers and support stewarding activity to retain and increase the pledge to gift ratio.
You will oversee supplier partner relationships and produce regular performance reporting too. Key will be the ability to collaborate effectively with colleagues to produce audience led content that keep the supporter’s experience at the heart of what we do while maximising engagement and lifetime value.
You must have legacy fundraising experience as well as expertise in developing and implementing direct marketing campaigns using multiple channels. You will also have sound knowledge of fundraising regulation including, telephone regulation, PCIDSS, UK Charity Law, Gambling Commission and Data Protection legislation and policy.
Experienced in digital media and the use of digital channels for marketing communications, you will have strong project management skills and the ability to manage and allocate resources effectively. An excellent communicator and team member, you will be good at building relationships and passionate about the fight to save our natural world too.
If you are passionate about making our world a better place through your work, we would love to hear from you. Please click on the link and apply via our website. Complete the online registration and submit a copy of your up-to-date CV with the Supporting Statement highlighting what makes you a good fit for us.
Application closing date : 05/06/2022
Every role at WWF is open to applications from all sections of society. We believe in the potential of everyone regardless of; sex, race, religion or belief, ethnic origin, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic or civil partnership, sexual orientation, gender identity, or any other aspect that makes you, well you. Here at WWF we’re committed to conscious inclusion that helps cultivate an ethos of belonging, connection and shared purpose. We believe that the more diverse we are the better we become; this brings us together and empowers us to develop, engage and inspire; and critically to help build a future where people can live in harmony with nature.
Our policies and benefits reflect the importance of people being able to have a good work-life balance and being able to bring their ‘full self’ to work.
Our world needs you like never before. We are the first generation to know we are destroying the world and we could be the last that can do anything about it. We’re looking for people who are passionate about making it politically, socially and economically unacceptable to destroy our planet’s natural resources. We need you to join us in the fight for our world.
Fundraiser - (Legacies and Marketing) 12 Month Contract
Health Charity
Salary: £31,578.00 per annum
Home Based, covering the South West of England
Our client is a health charity based in South West England who are looking for a Fundraiser to come in and focus on developing and growing income through managing legacies and gifts and wills. This role is Home Based (the Charity does have offices around the UK), and you will be required to make journeys across the South West of England c. once or twice a week.
This is an exciting opportunity to join the team who inspire and engage their supporters, resulting in Gifts in Wills forming nearly half of The Charity's net voluntary income.
The successful applicant will be responsible for increasing the number of supporters who wish to include a gift in their Will to the Charity. You will find innovative and motivational ways to share the impact of gifts in Wills to a wider audience, primarily through conversations and engagements with supporters, staff, volunteers, and stakeholders in South West England.
You role will involve discussing the value and potential of legacies left to the Charity with existing and potential new supporters on a one to one basis - on the telephone, email or face-to-face meeting, with a view to converting interest into firm legacy pledges.
In addition to this you will:
- Achieve an agreed number of new legacy pledges and enquiries annually in consultation with the Legacy Development Manager.
- Plan, organise and follow-up a series of Legacy Marketing events at locations of appropriate interest, including hospices and virtually, on an on-going annual basis with a view to generating opportunities for developing new legacy enquiries and pledges.
- Promote the range of free Will writing offers as appropriate supporters, staff and volunteers, with the aim of generating legacy pledges, in turn future potential income for the charity, and following-up unrealised enquiries through these offers.
- Maximise the regional opportunities presented by organisational appeals, such as hospice and nursing appeals, direct marketing activity and other local events.
- Be a first point of contact and knowledge on legacy and in memory matters for all regionally based staff, principally Caring Services, Fundraising and Volunteers.
- Raise the profile of legacy and in memory giving across a defined geographical region, and to raise awareness of its impact on the Charity's Nursing services provided here.
- Build relationships with staff and volunteers to ensure they understand the importance of legacy and in memory income to the charity and to equip and motivate them to promote legacies and in memory giving regularly and with confidence.
We are looking for someone with the following skills:
- Fundraising experience, ideally legacy marketing or direct marketing but we will also consider other income streams
- Ability to work independently
- Marketing and promotional skills along with influencing and motivational skills
- Report writing skills matched with creative and innovative skills
- Effective research skills
- Experience of working in the voluntary sector
Charity People are handling all applications for this role; interested applicants should send their CV in the first instance.
Charity People actively promotes equality, diversity and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We want to do this because we know greater diversity will lead to even greater results for the charities we work with.
Back in 1990, Charity People started life with a grant from The Prince's Youth Business Trust and The London Enterprise Agency. Our aims we... Read more
We are recruiting for a temporary supporter engagement officer for a social welfare charity who is going through a growth period. If you have a Fundraising or marketing background looking for a more creative and engaging role this could be ideal for you.
Hybrid role 1/2 days in the office
The Role
Work with the Head of Supporter Engagement to plan and execute all aspects of cross-channel appeals, including
emails, direct mail, social media, paid advertisements, and more.
Write fundraising appeals and work with designers to create compelling appeals that deepen the understanding and
connection supporters feel to helping families facing financial hardship.
Work within our supporter database (CRM) to pull targeted contact lists for appeals, ensuring that were planning ways to reach all supporters (including regular givers, active and lapsed supporters) and are personalising efforts to better
connect with supporters.
Collaborate with our External Affairs team and co-production partners to create the most compelling copy, real life stories, visuals, stats to deliver timely, impactful, and visually engaging content.
Manage all schedules and invoices related to fundraising appeals, ensuring that all aspects of the appeal are delivered
on time and on budget
Engage and delight supporters to build awareness and deepen their connection to the charity
Support the rest of the Individual Giving team and the wider directorate to meet their income targets and objectives
Assist the Community Engagement Manager with recruiting challenge and community event participants, updating
fundraising resources and sending out merchandise and assessing the performance of these activities.
Work with the Legacy Manager to produce and deliver compelling legacy marketing materials like the bi-annual Free
Will Month email, create reports on legacy enquiries and gifts, and help research new prospects and initiatives.
Work with the Fundraising Officer to deliver an excellent supporter experience process and acknowledge gifts, manage our supporter database
The Candidate
Experience with implementing best practice fundraising strategy, tools, and reporting
Excellent communication (oral and written) and interpersonal skills with the ability to deal with a diverse range of internal
and external stakeholders and a passion for delighting supporters
Knowledge of the Institute of Fundraising Code of Practice and knowledge of fundraising laws and regulations in relation to data protection and compliance
Experience writing and delivering compelling marketing or fundraising communications
Some experience pulling reports, analysing data, and updating the supporter database
IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
Supporter Services Engagement Officer, joining a research charity based in London. Hybrid Working, 2 days office and 3 days from home.
Experienced proving a 'first point of contact' service, with excellent Customer Services, Supporter Services, Fundraising Assistant skills? Enjoy a varied role, providing support with an array of supporter and events enquires, and would like to gain experience across fundraising Challenge Events, Individual Giving, and Legacies?
Working with the Head of Supporter Engagement, you will provide first point of contact service to all supporters, helping to maximise value of relationships with existing and prospective supporters:
- First point of contact for new and existing supporters via; telephone, mail, email, or social media.
- Provide relevant information in response to enquiries and concerns relating to events, sign ups and donations
- Ensure all supporters feel valued and motivated by sending thank you letters
- Support the challenge events team with stewarding participants and manage events collateral.
We are looking experience working in a similar environment; Customer Services, Supporter Services, Fundraising Assistant role, where you have managed 'first point of contact' enquires with supporters or customers. Excellent communication and written skills. And experience of using a CMS/Database for recording information.
Whether you’re a charity or someone who wants to work in fundraising, choosing the right recruitment company to represent you is incredib... Read more
We are looking for a Digital Engagement Specialist to support the delivery of Battersea's high-impact email and SMS engagement strategies and growing campaign output by leading on cross-audience digital communication planning and reporting. Leverage campaign and audience insights cross the supporter base to best overall effect, ensuring maximum ROI and supporter lifetime value alongside a best-in-class supporter experience.
About us
Battersea is here for every dog and cat and has been since 1860. We are a leading animal welfare charity and over the last 160 years we’ve grown from one home in London to three rescuing and rehoming centres across the South East. With c500 staff and 1000 volunteers, we have cared for over three million vulnerable animals We also campaign tirelessly to make things better for dogs and cats; sharing our expertise and educating the public and policymakers about responsible pet ownership. Join us and make a difference for every dog and cat.
Our Marketing & Communications Team
Battersea’s Marketing & Communications department is responsible for communicating the breadth of the organisation’s work in an engaging and memorable way. Though our award-winning campaigns, we use our influence to affect change for dogs and cats within and beyond our gates; building Battersea’s reputation on a national and international scale. Our work involves everything from innovative integrated advertising campaigns to rehome our animals, to supporting other departments with their strategic objectives. We also manage Battersea’s online communities, offer brand guidance, deliver innovative digital activity, and manage internal communications, ensuring that staff and volunteers stay informed and engaged. The department’s ultimate goal is to raise awareness of Battersea’s work, so we can be here for more dogs and cats.
Digital team
Within the Marketing & Commercial department sits the Digital team. Responsible for Battersea’s digital output, our goal is to drive innovation and impact online. We manage Battersea’s website, and lead its digital products, campaigns and advertising – all to increase awareness of Battersea’s work and engage people with the need to support our dogs and cats.
What we can offer you
Our dedicated people mean that we can be here for every dog and cat. Whether you are sharing an office with our dogs or directly caring for our cats, our animals show their appreciation every day. There is no better reward than seeing the difference you make to the lives of our dogs and cats first-hand; although we also provide a wide range of employee benefits, including:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental (£100), optical (£100), physiotherapy, chiropody and acupuncture (£325) every year
- Annual interest-free season ticket loans
- Discounted gym memberships and cycle to work schemes
- Life insurance
During the recent Coronavirus restrictions, our animal-facing staff have continued to work on site and our office based staff have been working from home. We are currently piloting a hybrid working model for our office-based staff to split their time between site based and home working. We believe this will support office-based staff to maintain the benefits of home working, while allowing for collaboration and interaction with our animal-facing staff and maintaining a connection to our cause.
As this role is office-based, you’ll be expected to work in our Battersea office for a minimum of 50% of your working week.
So, if you are passionate about dogs, cats and about our work, then we’d like to hear from you.
We are committed to providing equality of opportunity and valuing diversity for all current and prospective staff, volunteers and Trustees. We aim to ensure that this commitment, reinforced by our values, is embedded in our day-to-day working practices and our work together. We would particularly welcome applications from black and minority ethnic and disabled candidates, who are currently under-represented at Battersea.
Closing date: Thursday 26 May 2022
Interview date(s): Monday 06 June 2022
For full details, please download our recruitment pack. To apply, click the button below. All applications must be submitted before the closing date advertised; we reserve the right to close the vacancy early if a high volume of applications is received.
Prospectus is delighted to be working with Caritas Anchor House to recruit a Supporter Engagement Officer who will be responsible for developing the community fundraising plans, as well as supporting individual giving income for the charity.
Caritas Anchor House is a homelessness charity who work with hundreds of people each year to build new beginnings in the London Borough of Newham - where the highest levels of homelessness in the country exists. They support the cause by providing a safe and welcoming place to stay, and offering support through the provision of personalised support, educational and life skills opportunities.
The overall purpose of this role is to be the first point of call for all fundraising enquiries and work collaboratively with volunteers and communities to raise the profile of the organisation and the experiences of those the organisation supports. You will play a key role in acquiring and stewarding supporters, including individuals taking part in challenge events, community clubs and associations, schools and faith groups, as well as one-off and regular donors, and legacy pledgers. You will also have a strong local presence and have the opportunity to attend meetings and events in the community.
To be successful as a Supporter Engagement Officer you will have experience working in a fundraising, events or community engagement environment. You will be able to develop and evaluate fundraising activity, process donations and confidently use a supporter database. Overall, you will have excellent interpersonal skills, be highly organised and have a passion for working towards a cause to support vulnerable people.
As a specialist Recruitment Practice we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.
In order to apply, simply submit your CV. Should your experience be suitable, we will send you the full job description and arrange for a call to assess your suitability and discuss the role further. Please note that the role may close earlier than the date advertised.
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