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Membership Growth Manager
Full Time 35 hours per week | Permanent | Hybrid | Closing date 13th August 2025
Job Reference: MGM02 (Please quote this on any correspondence)
The opportunity
We are seeking a commercially minded, results-driven professional to support the delivery of CILIP’s membership growth strategy. This pivotal role is responsible for generating demand through targeted marketing campaigns and converting interest into membership through business development and relationship management.
Working closely with the Director of Business Development, you will play a key role in achieving CILIP’s strategic goal of increasing both individual and organisational membership, while also maximising member lifetime value. You will take a cross-functional approach to attract new audiences, re-engage lapsed members, and foster long-term loyalty.
About the role
This role supports the delivery of CILIP’s membership growth strategy, focusing on generating demand, converting leads into new members, and enhancing member retention and value. Working closely with the Director of Business Development and cross-functional teams, you’ll take an integrated, insight-led approach to increasing individual and organisational membership, aligned with CILIP’s strategic priorities.
Key areas of delivery:
· Demand generation and lead nurture
Plan and deliver targeted, multi-channel marketing campaigns (digital, social, email) to attract new members. Develop compelling messaging and offers in collaboration with the Marketing and Communications team, and engage key audience segments, including underrepresented groups.
· Lead conversion and business development
Qualify and convert leads through proactive engagement and relationship management. Build a strong membership pipeline, track performance metrics, and optimise the member acquisition journey.
· Retention and member value
Ensure new members are effectively onboarded and connected with relevant services. Use data insights to assist the development of retention strategies, drive engagement, and support the promotion of CILIP’s wider offer, including training, events, and professional registration.
· Data, insight and reporting
Monitor membership performance and campaign outcomes, maintaining accurate records within the CRM. Produce regular reports that will be used to inform decision-making and identify opportunities for growth and improvement.
· Cross-team collaboration
Work collaboratively with internal teams to support aligning messaging and integration of supporter journeys. Represent CILIP externally at events and networking opportunities, and contribute to broader organisational goals, including digital transformation initiatives.
About you
The ideal candidate will have experience delivering digital marketing campaigns that drive lead generation and conversion, ideally within a membership or service-based environment. You’ll be confident using CRM systems to manage pipelines and track performance, and skilled at collaborating across teams to deliver integrated journeys.
· Essential experience: Track record in delivering multi-channel marketing campaigns, converting leads into paying customers or members, and working across teams to meet performance goals using CRM systems and data insights.
· Desirable knowledge: Understanding of the membership lifecycle, experience in a professional body or association context, and an appreciation for balancing commercial objectives with public benefit.
· Skills and attributes: Analytical and highly organised, with excellent communication and interpersonal skills. Motivated by results, committed to inclusive values, and able to work flexibly within a hybrid model.
This role offers an exciting opportunity for a motivated professional who combines data driven insight, hands-on delivery, and strong interpersonal skills. You will share our commitment to equality, diversity and inclusion and be comfortable working flexibly in line with our hybrid working policy.
ABOUT CILIP
CILIP is the leading voice for the information, knowledge management and library profession. We are here for everyone who has a professional connection to information, knowledge, data and libraries, and share our belief in their power to change lives.
Our purpose is to unite, support and empower information professionals across all sectors.
What we do:
· Continuing Professional Development (CPD): We will deliver high-quality CPD events and training that enable our members to enhance their skills, knowledge, and expertise.
· Membership services: We will provide excellent membership services that support our members and enable them to maximise their membership benefits.
· Professional standards: We will uphold and develop professional standards that promote excellence in libraries, information and knowledge management.
· Content and publishing: We will deliver high-quality books, journals, magazines, and other content that enables our members to improve their skills and develop their expertise.
· Advocacy: We will advocate for the value of our profession and the important role of our members in organisations and society.
· Research and development: We will work in collaboration to deliver R&D programmes which advance our strategic goals.
Structure:
Most staff are based in the London office and work in a hybrid environment. We also have colleagues based in the devolved nations: Scotland, Wales, and Northern Ireland.
CILIP has thousands of members in a wide range of roles and sectors including higher education, public libraries, schools, colleges, health care, national libraries, government, the armed forces, prisons and many more.
Why join CILIP?
· Hybrid working
· 27 days' annual leave plus public holidays (increasing after 3 years’ service)
· Generous pension scheme (Employee contribution of 5%, employer contribution of 10%) including death in service benefit
· Access to CILIP’s Employee Assistance Programme through Vivup
· Perkbox employee discounts and wellbeing hub
· Generous enhanced leave benefits, including occupational sick pay, maternity leave, paternity leave and carers leave
· The option to buy up to 5 days' additional annual leave (pro-rata for part time employees)
· Annual flu vaccination voucher
· Contribution to eye tests and glasses for DSE use
How to apply
To apply for this role, please send an up-to-date CV along with a letter of application (no more than two A4 pages) detailing your suitability for the role based on the role description to HR Department uk by 11:59pm on 13th August 2025
Interview dates
· First interviews (virtual) will be held on 21-22nd August via Teams
· Second interviews will be held in person on 28th August at Woburn House
CILIP is an equal opportunities employer. We are committed to building a diverse and inclusive workforce where everyone feels valued and supported. We actively encourage applications from people of all backgrounds, identities, and lived experiences.
If you require any adjustments or support at any stage of the application or recruitment process, please contact our HR department, we will be happy to assist you.
For more information on how we are embedding diversity at the heart of CILIP and its work visit our website.
Registered Charity No 313014
Are you passionate about leading and shaping an advice service dedicated to supporting and empowering Disabled people? Do you want to use your expertise to grow a small team into a leading provider of high-quality, accessible advice?
This role would suit someone already working in an advice role seeking career development OR someone with experience managing advice services. We particularly welcome applications from Disabled people with lived experience, in line with our commitment as a Disabled people’s user-led organisation. We also encourage strong non-disabled allies who share our values and dedication to disability justice to apply.
You already believe in the Social Model of Disability and are keen to deepen your understanding. Together, we will grow in how we communicate, make decisions, and approach our work, championing a radically inclusive world where society removes barriers rather than disables people.
You will have in-depth and up-to-date knowledge and recent experience of providing welfare benefits casework, with a willingness to undertake further training in housing and community care. We will consider applicants able to build their base welfare benefits knowledge through intensive training over a short period.
You will carry your own caseload while providing line management, mentoring, and support to one advisor. As the team grows, your caseload will reduce, allowing you to focus more on leadership, service development, and quality assurance.
A key part of the role is leading the organisation’s preparation for the Advice Quality Standard, including the recruitment, training, and support of volunteer advisors, as part of a collaborative team with the CEO and Operations Manager.
You will foster a positive and inclusive team environment where staff and volunteers feel valued and empowered to thrive. You will be proactive in developing the service, preparing information to support funding bids, and thinking creatively about how we meet the needs of Camden’s diverse Disabled community.
The role is advertised as hybrid as some in-person presence in the office will be essential at the Greenwood Centre in London NW5 1LB.
About Camden Disability Action (CDA)
At Camden Disability Action, we believe in a world where no one is disabled by society. As a Disabled people’s user-led organisation, our work is driven by the lived experience of Disabled people and grounded in the Social Model of Disability.
We don’t just support individuals to solve immediate problems; we proactively challenge the systems that create inequality and exclusion.
Our Advice Service is central to this mission. We see advice as more than form filling or casework. It is a powerful tool to support rights, autonomy, and independent living. Through advice, we help Disabled people navigate complex systems, claim their entitlements, and take action. We listen carefully to their experiences to reveal wider societal barriers. This insight helps us influence policy, push for change, and collaborate with partners to make services more inclusive.
We are a medium-sized and growing charity. Our Advice Service is small but ambitious. We currently have one full-time Advisor and deliver a specialist service for d/Deaf people in partnership with deafPLUS. The Advice Manager will lead the development of the service to better reflect and respond to Camden’s diverse disabled communities.
The client requests no contact from agencies or media sales.
We don't believe survivors of modern slavery should ever have to sleep on the streets. We're looking for a team player with great communication skills and a 'can do' attitude to join our small, supportive team in making sure survivors have a safe place to live.
You'll combine your passion, organisation and collaboration skills to recruit, train and support hosts, process referrals and make guest placements.
Hope at Home operates a hosting scheme for survivors of modern slavery and human trafficking in the UK. We train and support volunteer hosts to welcome a survivor facing homelessness into their homes for an agreed time period.
KEY RESPONSIBILITIES
- Recruiting new volunteer hosts using networking and marketing skills including cold calling, following up warm leads and presenting at in person events.
- Supporting hosts with training, host support groups and staying in touch.
- Processing referrals and facilitating guest placements
- Building relationships with partner agencies
For a full job description and person specification, please see the attached document.
EMPLOYEE BENEFITS
Holiday Entitlement
33 days FTE including bank holidays (19 days actual including bank holidays).
Training & development
We have a strong value for the personal growth and development of our staff, as such we actively encourage and enable our employees to undertake various forms of training and development to enhance their personal skills and abilities and to grow as individuals.
Other benefits
Monthly external supervisions, flexible working arrangements, staff wellbeing package, employee pension scheme, travel costs (including mileage) covered by Hope at Home, supportive team and plenty of cake.
Providing safe homes for survivors of modern slavery by offering a range of innovative accommodation options in collaboration with other organisations
The client requests no contact from agencies or media sales.
This role will provide administrative support across our political influencing, campaigning, and communications work. You will be joining a fast-paced and values-driven team working to amplify the voices of disabled people in politics and public life.
You will support the Head of Policy, Public Affairs and Campaigns by managing key team processes, ensuring deadlines are met, and helping coordinate our campaign planning and influencing work behind the scenes.
You do not need experience in policy or politics to apply – but an interest in public affairs and a curiosity to learn will go a long way. You will need to be experienced in, or willing to learn about, the barriers disabled people face in transport and street space.
This role is open to disabled applicants only.
Please note – This role has a genuine occupational requirement of lived experience of disability. This explicitly includes those of us who are Deaf, neurodivergent, chronically ill, have a mental health condition, have age-related impairments, and people with both visible and non-visible impairments. If you do not meet this requirement, your application will not be shortlisted for an interview.
What happens next?
The deadline for applications is: 4 August 2025
Interviews will take place online on: 18, 25, 26 August 2025
You will be contacted by email about the outcome of your application. If you are offered an interview, you will receive at least 5 days’ notice. Interview questions will also be sent at least 5 days in advance.
For an informal discussion about the role, or to receive the documents in alternative formats, please visit our website for contact details.
Transport Justice for disabled people.
The client requests no contact from agencies or media sales.
About This Job
This job is to work with the cadet media and communications team in creating and delivering digital marketing strategy to increase awareness of both the Combined Cadet Force (CCF) and the Combined Cadet Force Association (CCFA) mainly through digital platforms including our website and social platforms with the target of increased traffic, awareness, and recruitment. It is an exciting new role with lots of opportunity for personal and professional growth in a hard-working team.
Essential Skills
· A recognised qualification or proven success in digital marketing
· Hands on marketing / communications experience
· Minimum of 1 year experience in marketing
· Knowledge of digital marketing and communications practices
· Content creation abilities
· Use of social media to achieve marketing and communications objectives
· Awareness of graphic design principles and familiarity with Illustrator, Photoshop, or other imaging / graphic design software
Please refer to the attached Job Description for further information.
Our charity
ACCT UK is a national youth charity dedicated to improving the life chances of young people. The Combined Cadet Force Association (CCFA) is a charity dedicated to the promotion of the ideals and activities of the Combined Cadet Force in schools. Together we want to ensure that every young person has the opportunity to learn new skills, build confidence and be inspired through their cadet experience.
We want to develop the youth leadership and training abilities of adult volunteers whilst also helping young people to access cadet activities through fundraising, grant-making, developing new resources and direct support.
We strongly believe that everyone benefits when you help young people to develop their character and values through activities that stretch and mature them. We also know that when young people engage with others at a range of levels in their communities it builds confidence and improves empathy for other’s lives.
Who we are
You will enjoy being part of our small team who work very happily together. By joining ACCT UK you will help us to reach more young people and make a greater difference and we look forward to working with you. We actively promote and encourage you to explore ideas that improve all aspects of the charity’s work in pursuit of its charitable aims.
The charities are proud of our diverse teams, with people on different working patterns, from different backgrounds and at different life-stages. Our experience has taught us that having people with different perspectives and different lived experiences leads to better outcomes for our beneficiaries. If you are wondering if our organisation is for someone like you, the answer is yes! Please apply and explain how you, your experience, your talent and your potential are the right fit for this role.
What we can offer you
In addition to your salary, we offer all staff:
· Flexible working arrangements (you agree a working pattern with your line manager).
· The ability to work both from home and from our Aldershot office.
· Personal Accident Insurance, including loss of earnings cover and death benefit.
· 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).
· A contributory pension scheme (you contribute at least 5% and we will contribute 10%).
· Good leave allowances (which are offered pro-rata for part time staff):
o 20 days annual leave plus Bank Holidays.
o Additional privilege leave, on set days each year, such as between Christmas and New Year.
o An additional five days of volunteering leave.
· Support for qualifications and personal development.
· Employee Assistance Programme.
· Season ticket loan.
· Railcard (if you are eligible)
· A caring and supportive team environment.
How to apply
Please send a covering letter that details how you meet the requirements of the job description along with a CV by 23:59 hrs on Sunday 10th August 2025.
Interviews will be held in person in Aldershot on the 20th and 21st August 2025.
Please note that as a charity dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, undergo both a Disclosure and Barring Service check and a Baseline Personnel Security Standard (BPSS) check (one of the requirements being that applicants must have been resident in the UK for 3 years). In addition, we will follow up references.
The client requests no contact from agencies or media sales.
The role
Salary: £34,000 - £37,000 per annum, depending on experience
Hours: Full-Time (35 hrs).
Place of work: Hybrid, with a requirement to attend the office in Hatfield, Hertfordshire 4 times a year for our mandatory All Staff Together days and twice a year for directorate days.
Join our team!
We are looking for an Evidence & Insight Analyst to support the delivery of the Crohn’s & Colitis UK Evidence and Insight programme, delivering evidence and insight across the whole range of experience of all those affected by Crohn’s and Colitis to support the strategic aims of Crohn’s & Colitis UK.
The role
This role requires translation of quantitative and qualitative data into clear, actionable insights and stories that can be communicated effectively to both technical and non-technical stakeholders across the charity. The role also includes supporting the Evidence & Insight (E&I) team with the collation of existing evidence, working with external agencies and partners to support the delivery of targeted E&I projects, developing networks, and horizon scanning across the sector to keep up to date on E&I programmes. The post-holder will have key involvement in supporting the communication of the E&I team’s work across the charity by developing and coordinating a centralised resource for up-to-date reports, findings, and statistics. The post holder will also contribute strategically to Evidence & Insight operations and documentation.
About you
We are looking for someone with a proactive mindset, who has a creative approach to exploring data.Ideally you will have already had experience of working in the charity or non-profit sectors and have strong analytical and technical skills including an understanding of CRM systems, conducting statistical analysis such as regression and hypothesis testing and be proficient in data management and manipulation using tools such as Excel, SQL, Power BI, SPSS, R or similar. You will be adept at working collaboratively with team members and external stakeholders to support the delivery of targeted projects and be comfortable working in a fast paced environment with shifting priorities.
Download the Recruitment Pack for a full description of the role and responsibilities and a person specification.
Our location
We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail. In this role, there is plenty of scope for working from home, although there will be times when you will need to be at face-to-face meetings. The charity meets four times a year at its office in Hatfield for our mandatory ‘All Staff Together’ days. We also have 2 in person Directorate days a year and occasional team 'away days'.
What we can offer you:
- 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
- Salary Sacrifice Pension scheme
- Flexible working options
- Enhanced maternity, adoption and paternity pay
- 24/7 Employee Assistance Programme
- Wellbeing programme
- Interest free loan for season tickets
- Cycle to work scheme
- Free parking and secure bike locks
- Training and development financial support and/or study leave
- Performance review and development scheme
Please submit a CV and supporting statement outlining why you’d like to apply, how you fulfil the person specification, and what you feel you will bring to the role, so you’ll need to refer to the Recruitment Pack.
Closing date: Monday 18 August at 9am
Please note: no applications will move forward within the recruiting process without a supporting statement.
We break taboos, drive pioneering research, bring people together & campaign to improve lives. We are leading the fight against Crohn's & Colitis
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Policy and Influencing Manager
Organisation: Kids
Location: Remote (with travel to London up to once a week for meetings)
Salary: £33,000–£35,000
Contract: Full-time or 4 days/week (Flexible working available)
Make change happen – for every child.
At Kids, we believe every child should have the opportunity to thrive – regardless of disability or circumstance. As our Policy and Influencing Manager, you’ll play a vital role in making this a reality. You’ll help shape policies that amplify the voices and experiences of disabled children and young people, turning insight into influence and ideas into action.
This is a unique opportunity to lead bold, evidence-based policy work that reflects the lived experiences of the families we support. Working closely with colleagues across the organisation and sector, you’ll inform decision-makers, respond to developments in the SEND landscape, and ensure that young people’s voices are at the heart of the change we seek.
We’re looking for a passionate and proactive policy professional who’s ready to help build something powerful – and lasting – at a critical time for SEND reform in the UK.
What you'll do
Policy & Influencing
- Develop accessible and compelling policy briefings, consultation responses, reports, speeches, and presentations for a range of stakeholders, including MPs, government officials, and sector partners.
- Translate complex ideas into clear, persuasive communications that support positive change.
- Collaborate with our Youth Voice Manager to ensure our policy positions reflect the real experiences of the young people and families we support.
- Help deliver and monitor our policy and influencing strategy in collaboration with the Head of Policy, Voice and Influencing.
Research & Evidence
- Carry out high-quality research and analysis from both internal and external sources.
- Centre the experiences and insights of disabled children, young people, and their families in policy solutions
- Monitor policy developments across the SEND landscape and lead on timely, evidence-led responses.
- Track progress against our influencing goals and ensure our actions remain targeted and impactful.
Engagement & Relationship Building
- Build strong relationships with decision-makers across government and the public sector.
- Support the Head of Policy, Voice and Influencing to plan and deliver our strategic external engagement plan in order to focus and drive our wider influencing work
- Represent Kids at meetings and events, including engaging MPs, civil servants, and other key influencers.
- Work closely with internal teams and front-line colleagues to ensure our influencing work is grounded in practice and informed by those delivering services.
Collaboration & Strategic Partnerships
- Work alongside the Head of Policy, Voice and Influencing and Youth Voice Manager to deliver our external engagement strategy including deputising at meetings when required.
- Support collaboration across teams to bring in parent, carer, and young person voices.
- Contribute to external coalitions and alliances – attending meetings, aligning with others’ work, and championing Kids' policy priorities.
What you'll bring
Essential Skills & Experience
- Proven experience in a policy role and demonstrable experience of using policy and evidence to influence outcomes– ideally within the disability sector.
- Strong understanding of the SEND system and related policies and legislation (through lived or professional experience).
- Excellent writing skills – able to craft persuasive policy briefings, consultation responses, and reports with clarity and purpose.
- Confident communicator, able to engage a range of audiences in person and in writing.
- Strong research and analytical skills – able to sift through evidence and develop insight-driven policy recommendations.
- Ability to build and manage relationships with senior stakeholders and external partners.
- Highly organised, adaptable, and comfortable working in a fast-paced, evolving environment.
- Passionate about inclusion, equity, and social justice – with a strong motivation to elevate the voices of disabled children and young people.
Why work at Kids?
We’re a mission-driven organisation, building a fairer world where all children have the opportunity to flourish. You’ll join a growing team in a pivotal role, helping to shape the future of policy and advocacy at Kids.
We’re committed to equity, diversity and inclusion, and we welcome applications from candidates of all backgrounds, identities, and experiences. We’re especially keen to hear from people with lived experience of disability or SEND, either personally or within your family or community.
Ready to create change that counts?
Apply now and help us influence a better, more inclusive future for disabled children and young people.
Note: We may close the vacancy early if we receive a high volume of suitable applications. Please apply promptly
The client requests no contact from agencies or media sales.
Today, 12 children and young people will be diagnosed with cancer. We’ll stop at nothing to make sure they get the right care and support at the right time.
- Salary: £39,784 (non-London); £42,087 (London)
- Hours per week: 35
- Contract type: Permanent
- Location: Hybrid variable role, with one day per week at our London or Bristol office
- Closing date: 9am Monday 18 August
- Interview date: Wednesday 3 September
Change lives in a life-changing career
When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.
The impact of cancer on young lives is more than medical. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer. We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make sure they get the right care and support at the right time.
We challenge the systems and policies that surround children and young people, we highlight gaps and campaign for change. Because we know what a better future could look like. And we know what we need to do to make that future a reality. We need to push harder, reach further and work smarter. And we need the right people on our team to help us get there. People like you.
About the role
We’re looking for an experienced Marketing Manager to lead a team of two to deliver exceptional and effective brand and marketing activity.
You’ll be responsible for the development and delivery of brand and marketing campaigns for key programmes, projects and products, aligned to our organisational priorities.
You will collaborate with colleagues across the charity, external suppliers and children and young people with cancer - and their families - to use marketing and communications approaches to achieve business goals. You’ll also drive greater public knowledge of the charity, leading to deeper levels of engagement and greater action.
What will I be doing?
No two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in our Role Details document:
- Develop and deliver audience and insight-led integrated marketing campaigns for key programmes, projects and products.
- Manage and develop the Brand and Marketing Communications Officers to deliver great work.
- Support the on-going development of our audience personas and engagement work to enable effective journeys and high-quality experiences for all our audiences.
- Ensure all content and activity is representative of the people and communities we support, championing accessibility and inclusion in everything we do.
- Own the marketing planning calendar, ensuring all organisational activity is planned in at least 3 months in advance.
- Interrogate incoming briefs each week, instructing the appropriate teams to work on upcoming activity in the most efficient way.
- Ensure campaign reporting and learnings are captured and fed back into the organisation.
What do I need?
Diverse perspectives and unique skillsets are at the heart of Young Lives vs Cancer. If you're passionate about making a positive impact and eager to learn, we encourage you to apply, even if you don't meet the criteria and person specification fully. Your potential is what matters most to us, and we’re committed to fostering an inclusive and supportive work environment to help you develop.
The key skills we’re looking for in this role are:
- Proven experience developing and delivering marketing and communications campaigns, preferably in the not-for-profit sector.
- Solid experience of delivering audience and insight-led marketing activity across all online and offline channels.
- Leading and motivating a team, ensuring they are supported and managed to meet their potential.
- Involving people with lived experience through co-creation, co-production and evaluation.
- Strong understanding of marketing analytics and performance measurement.
- Excellent relationship-building and influencing skills with diverse stakeholders.
What will I gain?
For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:
- Flexible working: we’re open to working hours outside of 9 - 5 and we can talk through your flexibility requirements at interview stage
- Wellbeing days: four days a year to do what works for you – from catching up on training to going for a walk
- Generous annual leave allowance
- Great family/caring leave entitlements
- Enhanced pension
- Access to our employee savings scheme
To find out more about our benefits package, have a look on our website.
Our commitment to Diversity, Equity, Inclusion and Belonging
At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.
We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.
Accessibility
We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible.Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.
#ShowTheSalary #NonGraduatesWelcome
We are a youth movement that empowers people with refugee backgrounds to build community, become leaders, and flourish into adulthood in the place that they call home.
There are thousands of young refugees and migrants arriving in the UK every year. We believe in the unbounded potential of these individuals and are driven to help them thrive. Our residentials and youth clubs are at the start of this journey, allowing us to create a space where we can build a community, teach leadership skills and spark ideas. With the right support, our ambition is to ensure that displaced youth have the agency to take control of their own lives.
The Trusts & Foundations Specialist will play a key role in identifying and securing grants from trusts and foundations. You will lead on researching new opportunities, crafting compelling applications, and stewarding relationships with grantmakers. We’re looking for a diligent and thoughtful writer with a sharp eye for detail and a deep interest in our work, who is also keen to contribute to the wider life of the organisation.
RESPONSIBILITIES
Grant Prospecting & Pipeline Development
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Research and maintain a pipeline of trusts and foundations aligned with OSH’s mission and growth priorities.
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Work closely with OSH leadership to align fundraising priorities with programme plans and organisational growth.
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Maintain up-to-date records on potential and active funders in OSH’s CRM.
Bid Writing & Submission
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Write and submit high-quality, tailored applications that articulate OSH’s impact, values and plans.
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Ensure applications are accurate, persuasive, and meet deadlines and funder requirements.
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Collaborate with the team to gather supporting information, budgets, and case studies.
Reporting & Stewardship
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Prepare timely and engaging reports for successful grants, ensuring compliance with funder requirements and strong stewardship.
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Maintain excellent records and monitor deadlines for reporting and renewals.
Cross-Organisational Contribution
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Coordinate annual impact reporting, including data analysis, case studies, and visual storytelling.
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Build strong internal relationships and stay connected to OSH’s work by attending occasional programmes, events and residentials.
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Contribute ideas and support the fundraising team’s broader work (e.g. campaigns, supporter communications).
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Engage with programme staff to gather stories and data that demonstrate OSH’s impact.
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Other duties as may be required from time to time
ABOUT YOU
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Demonstrated experience writing successful funding applications to trusts and foundations.
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Excellent writing and editing skills — clear, concise, persuasive and adaptable to different audiences.
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Highly organised, diligent and able to manage multiple priorities and deadlines.
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Ability to analyse funder criteria and align proposals strategically.
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Strong team player, willing to engage with programme staff, volunteers and young people to understand and communicate OSH’s work.
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Strong relationship-building skills, with the ability to engage funders and supporters with warmth and professionalism.
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Commitment to ethical fundraising practices and compliance with UK fundraising regulations.
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Familiarity with fundraising CRMs, in particular Beacon.
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Experience preparing budgets and financial reports for funders.
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Personal or professional understanding of issues affecting people from refugee backgrounds.
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Passion for OSH’s mission and commitment to centering people with refugee backgrounds.
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Ability to speak in other languages relevant to our community, including Arabic, Pashto, Farsi, Tigrinya, Amharic, Oromo, and Spanish.
We believe that diversity simply makes for a stronger team. We aim to create a workplace that is welcoming for all, inclusive of ethnicity, disability, age, religious belief, marital status, pregnancy, sexuality or gender. In order to reflect the ethnic diversity of our participants, we are particularly encouraging applications from applicants who come from global majority backgrounds, or applicants who have lived experience of seeking asylum.
Job title: NC Capacity Building Officer (Fundraising)
Department: Education
Responsible to: NC Capacity Building and Data Manager
Location: London (UK) - hybrid working
Salary: £34,400 per annum (London)
Working pattern: Full time, 38.5 hours per week
Duration of contract: Two years with a possibility of extension
Start date: As soon as possible
Are you passionate about making education more accessible and excited to support a global network of dedicated volunteers?
UWC International is looking for a collaborative and digitally savvy NC Capacity Building Officer (Fundraising) to help strengthen fundraising efforts across our worldwide community of national committees. In this role, you’ll support volunteers with tools, training, and guidance to raise funds and grow local engagement - making it possible for more young people to access a life-changing UWC education.
You’ll be part of a supportive international team, working closely with colleagues in Education and Finance to administer fundraising and grants systems, manage donation flows, and contribute to the team’s monitoring and evaluation efforts. If you are interested in fundraising, confident in navigating digital tools, and thrive on empowering others, we’d love to hear from you.
About us
Changing the world takes passion and dedication
UWC is a global movement of 18 schools across four continents with a shared mission: to make education a force for peace and a sustainable future. Each year, we bring together young people from over 150 countries and diverse backgrounds to live and learn together in richly diverse, international settings – developing not only academic excellence, but cross-cultural understanding and a drive for social impact. UWC students don’t just prepare for exams, they prepare to lead change. Through real-world challenges, they build the skills, compassion and courage to make a difference.
Our students go on to become leaders in politics, NGOs, business, education and grassroots movements – people shaping a more just and sustainable world. Today, our global network includes more than 85,000 changemakers united by the values they lived at UWC.
About UWC International
UWC International is the operational arm of UWC, a UK-registered and Germany-registered charity at the heart of the global UWC movement. Based in London and Berlin, our team works closely with stakeholders across the UWC network and supports a global alumni community of over 85,000 changemakers.
Our work includes global fundraising, communications, promotion and support for the network of more than 150 UWC national committees. We also lead on global strategy and provide key services to UWC schools and colleges.
We are proud to reflect the diversity we champion. Our international team represents over 25 nationalities, bringing a wide range of perspectives and lived experiences. We are committed to anti-racism, diversity, equity and inclusion (ARDEI) across all aspects of our work – ensuring our organisational culture reflects the values we promote across the UWC movement.
What we offer
As part of a commitment to our employees, we offer the following:
UWC International London and Berlin
- Hybrid working - we operate hybrid working arrangements, with at least 20% of the week worked in the office and up to 80% worked from home.
- Flexible working hours - our standard working hours are 38.5 per week. We support flexible working and are happy to discuss different working patterns.
- Generous annual leave allowance – we offer 28 days holiday per year plus 8 public holidays (pro rata for part-time or fixed-term contracts).
- Paid leave for personal growth - up to 2 days per year for volunteering or up to 2 days per year for study leave.
- Learning & development opportunities – we have access to various learning and development platforms to support your professional growth.
UWC International London
- Income Protection & well-being support - We offer income protection to all employees, an Employee Assistance Programme (EAP) with access to a legal support helpline, remote GP appointments, medical second opinions, mental health support, physiotherapy, lifestyle coaching, personal trainer and nutritionist sessions, and a well-being calendar featuring podcasts and webinars.
- Exclusive discounts & perks - with access to a range of discounts across shopping, dining, lifestyle and entertainment, with thousands of offers on hundreds of top retailers.
- Cycle to Work scheme and eyecare vouchers
- Enhanced maternity and enhanced paternity leave
- Higher-than-standard pension contribution scheme - UWC International will contribute up to 8% of the employee’s gross salary toward their Pension scheme with NEST.
Visa requirements
Anyone who applies to work at UWC International in London must have a work visa before starting employment, in compliance with the relevant immigration rules. Please provide confirmation of your eligibility to indefinitely work or reside in the UK in your application. Any offers of employment made by UWC International will be subject to a right-to-work check on your immigration status.
Application Process
Do you want to be part of our team? To apply, please submit an up to date copy of your CV along with a cover letter in English (each a maximum of 2 pages).
Applications will be reviewed on a rolling basis, if you are interested submit your application as soon as possible.
Your cover letter must:
- Outline your experience, skills and competencies against the Person specification section in the attached Job Description.
- Explain why you want to join UWC International, and specify your preferred location.
- Provide confirmation of your eligibility to work or reside in the UK.
- Provide the name and contact details of two professional referees, including their job title, email address and the capacity in which you are known to them. References are taken up prior to the second round interviews. We will not contact your referees without first letting you know.
Please note that CVs received without a cover letter, including the information requested above will not be considered.
Deadline for application: 23.59 PM (UK time) on Monday 25 August 2025
Interview and/or assessment dates:
First round interviews on Wednesday, 3 September & Thursday, 4 September (remote)
Second round interviews on Wednesday, 3 September & Thursday, 4 September (remote)
For further information on this opportunity, please see the detailed job description attached.
Safeguarding Statement
The job holder might have to travel to UWC schools and colleges. Therefore, a Basic DBS check (Disclosure and Barring Service) or international equivalent will be required before any job offer is made. We will also take up references before the second stage of the interview process. Referees will not be contacted without your consent.
Diversity Statement
UWC places deliberate diversity at the heart of our educational model because of its critical importance in our mission ‘to unite people, nations and cultures for peace and a sustainable future’.
At the UWC International Office, we believe this commitment to deliberate diversity must be reflected within our team, organisational practices, policies and culture. We recognise people with different backgrounds, skills, attitudes and experiences bring fresh ideas and perceptions, and we encourage and leverage these differences to make our work more relevant and accessible.
We will not discriminate or tolerate discriminatory behaviour on any grounds such as, but not limited to, race, gender, disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age or socioeconomic background.
We strive to be an inclusive workplace where everyone feels a sense of belonging, has a voice, can raise concerns, and feels comfortable and confident. We expect everyone who works with us to share this commitment and to act accordingly as we aspire best to serve the UWC mission and our global community. It is an ongoing journey and we welcome all those ready to travel with us.
The client requests no contact from agencies or media sales.
Make a Real Difference Through Volunteer Management
New Role: Volunteering Development Officer (Part-Time, 20 hrs/week)
Salary: £18,481.60 (pro-rated from £34,653 FTE)
Location: Hybrid – Cheadle & home-based with travel across Greater Manchester
Hours: 20 per week (occasional evenings/weekends to cover events)
Reports to: Head of Workforce Analytics & Operations
Are you a clear, confident communicator who can engage a variety of audiences — from volunteers to internal teams — both in person and online?
Do you enjoy motivating and inspiring others to achieve shared goals?
Can you manage complex relationships with professionalism and positivity?
Are you highly organised, with excellent time management and the ability to prioritise and collaborate effectively?
If so, you could be the person we’re looking for.
We’re excited to offer a brand-new opportunity for a Volunteering Development Officer to lead the way in delivering an exceptional volunteer experience across Together Trust. You’ll ensure every volunteer feels valued and supported — and that their work makes a lasting, meaningful impact for the people we support.
At Together Trust, we believe in the power of volunteering to change lives – for both our volunteers and the people we support. Together we make a difference. We develop and learn, and we support each other. Every day with us is different, but our mission remains the same: to champion the rights, needs and ambitions of the people we support – they are at the heart of everything we do. We stand by them, and we work together for change.
What You’ll Do:
- Lead on delivering our Volunteering Strategy and action plans
- Act as the central point of contact for all volunteering across the Trust
- Design and coordinate inclusive recruitment campaigns
- Support services in developing meaningful, co-designed volunteer roles
- Drive volunteer recognition and retention initiatives
- Ensure best practice in Safer Recruitment and induction
- Analyse volunteering data to inform improvements
- Champion equity, diversity and inclusion within the volunteer workforce
What We’re Looking For:
- A relevant qualification (NVQ Level 3 in Management or equivalent).
- Significant experience in recruiting, training, and supporting volunteers — including hard-to-fill roles.
- Strong knowledge of Safer Recruitment practices and volunteer management systems (or HR equivalents).
- A successful track record of delivering complex volunteer projects to deadlines.
- Experience working in the charity sector, with a solid understanding of volunteer leadership, recruitment, and retention challenges.
- Confidence in using data to analyse trends and improve volunteer engagement.
- Up-to-date knowledge of relevant legislation, including data protection.
- Proficiency in Microsoft Office and strong IT literacy.
Benefits
- Annual Leave 27-day holiday plus 8 days bank holidays rising to 30 after 5 years, 33 days after 10 years.
- Generous pension scheme and death in service benefit, up to 7% company pension contributions and up to 6 x basis salary death in service
- Occupational sick pay and family friendly policies including enhanced maternity, paternity and adoptive leave.
- Reward and Discount platform offering discounts at high street shops, travel, insurances etc.
- Eligibility to apply for Blue Light card
- Proud to be a real living wage employer
- Refer a friend scheme, be rewarded for recommending a friend to work with us
- Comprehensive training and development opportunities, including apprenticeship qualifications
- Long service awards including cash gifts and extra holiday.
- Promotion of Wellbeing across the organisation including Mental Health First Aiders offering wellbeing support from trained colleague and free weekly yoga session in person or online
- Access to our Employee Assistance Programme for you and adults at your home.
At Together Trust, you'll join a passionate and supportive team, working in a flexible environment where you can shape meaningful volunteer experiences and make a lasting difference.
Alongside an incredible team of like-minded peers, you’ll be working behind-the-scenes to support our staff, volunteers, families, and supporters. You will be helping our work happen across the charity; enabling us to care for and champion the rights, needs and ambitions of the people we support.
If you're committed to Positive, Passionate, Professional, and Supportive values, we’d love to hear from you.
Want to know more? View the full Job Description on our website and apply today!
This advertisement may be withdrawn if we identify suitable candidates before the closing date; early applications are encouraged.
Applications are very welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or socio-economic background. We are committed to making reasonable adjustments for disabled people. We positively encourage applications from those with lived experience.
If there is any part of your lived experience you want to keep confidential in some way please talk to the Recruitment or HR shared service teams and we will do what we can to support you.
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Please send your CV
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Successful candidates should expect to be appointed at the starting point of the salary scale and consideration may be given to a higher salary depending on the experience of the individual
Full Time: 35 hours
Fixed Term until: 31st of March 2027
Location: HMP Peterborough and Cambridgshire
Ref: WWC-254
Are you a dynamic, collaborative and compassionate individual with a proven track record as a caseworker delivering gender specific and trauma responsive interventions which support resettlement and rehabilitation of female adults in the criminal justice system, whether in the community or in prisons?
If so, St Giles and the Wise Group are looking for a Women’s Wellbeing Coach to be an integral part of a multi-agency team providing person-centred support, where you will deliver holistic and trauma informed Women’s services to females on remand or unsentenced.
Who are we?
The Wise Group and St Giles came together to form a partnership with the aim of supporting the Probation Resettlement reforms by offering a high-quality service underpinned by staff who have lived experience and cultural competency. As a result, we have been awarded contracts to deliver Women’s Services across Cambridgeshire, Norfolk, Suffolk, North Yorkshire, and Durham. These services will provide holistic support to community offenders and prison leavers.
The Wise Group is a leading social enterprise which is proud to be making a difference to people’s lives. We’re proud because we help people to find jobs, provide advice to people struggling to heat their homes and support people to find their feet following time in prison. To do this, the Wise Group works in partnership with everyone from large businesses to national and local government and third sector organisations who provide essential specialist support to our customers. Together, we’re greater than the sum of our parts.
St Giles is an award-winning social justice charity using expertise and real-life past experiences to empower people who are not getting the help they need. People held back by poverty, exploited, abused, dealing with addiction or mental health problems, caught up in crime or a combination of these issues and others. We show people there is a way to build a better future for themselves and those they care about and help them create this through support, advice, and training. Our peer-led services form the backbone of our work, putting people with lived experience at the centre of delivery, design, and evaluation of support and services across the UK.
About this exciting opportunity
As Women’s Wellbeing Coach, you will provide person-centred support to a caseload of service users, who will be female adults aged 18 years and above on remand and unsentenced within Cambridgeshire. This role will involve completing Trauma Informed assessments and developing, in collaboration with each service user, action plans which will result in timely and prescribed outcomes being achieved.
We will also rely on you to create a safe and trusting environment, using trauma informed practice to successfully facilitate a supportive and constructive relationship with service users and to deliver a range of interventions which contribute towards achieving pre-determined targets. Developing and maintaining positive working relationships with external agencies and working towards contractual targets and outcomes within agreed timescales are both essential aspects of the role, as is providing updates and reports, where required, using a range of formats.
What we are looking for
- Proven ability and experience as a caseworker delivering gender specific and trauma responsive interventions which support resettlement and rehabilitation of female adults in the criminal justice system whether in the community or in prisons.
- Experience of working with young adults and supporting them to achieve positive outcomes.
- Experience of engaging successfully with challenging people, for example people who have complex needs, people who are reluctant to discuss their needs, and people who are angry and confused Experience in delivery of 1:1 and group coaching solutions, including preparation and delivery of skills and learning.
- Experience in working with partner agencies either as part of a multi-agency team working towards common objectives or negotiating to establish links to further the aims of a project.
Please note this role requires Enhanced Adult Workforce only.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.
We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage ) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
Closing date: 17th August 2025. 11:00pm Interviews: 1st September 2025 on Team
We help people held back by poverty, unemployment, the criminal justice system, homelessness, exploitation and abuse to build a positive future.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
World Jewish Relief created the Specialist Training and Employment Programme (STEP) for refugees in 2016 and today we are the largest provider of specialist employment support to people who have experienced forced migration in the UK.STEP aims to support and empower people through a tailored employment programme that addresses the complex barriers that they face when preparing for and ultimately finding work in the UK.
We support all people who have experienced forced migration, regardless of their proximity to the labour market, to develop the skills and access the opportunities they need to secure sustainable and meaningful employment. We deliver STEP across the UK, through local partners in communities in person, and through our online programme – STEP Online.
We now have an opportunity for a remote Employment Advisor to join the STEP Online team. You will be working with participants, providing high quality 1:1 advice and guidance and delivering group employability workshops, with the aim of coaching individuals and supporting them on their journey into employment that suits their previous experience and skill set.
You will prepare participants for employment and help them to achieve their chosen training and employment objectives. You will work to a variety of performance targets based on the progression outcomes of clients such as successful delivery of workshops, completion of training courses, volunteering, and achieving and sustaining paid employment.
About you
We are looking for candidates who have:
- Proven experience or knowledge within the employment sector
- Understanding of the issues and challenges faced by people who have experienced forced displacement accessing employment, and the additional barriers that can be faced by women entering the UK job market.
- Knowledge of adult learning/vocational training
- Experience of delivering 1:1 advice and guidance and coaching
- Experience of reviewing and supervising a case load of participants
- Awareness of Safeguarding people at risk and maintaining professional boundaries
- Experience facilitating group workshops
- Excellent interpersonal and communication skills
- Cross-cultural sensitivity
- Good admin and IT skills (CRM database, Microsoft Word, Excel, Outlook)
- Advanced level of English
- Competency in a second language (e.g. Cantonese, Dari, Farsi, Ukrainian) is desirable
Benefits
We offer a range of benefits including:
- 23 days holiday pro rata plus bank holidays and Jewish holidays.
- Pension scheme – we contribute 5% to the World Jewish Relief pension scheme.
- Life Insurance – up to 3 times salary to nominated beneficiaries.
- Health Cash Plan – cash back to cover the costs of dental treatment, optical care, specialist consultations and a range of complementary therapies.
- Employee Assistance Programme – free, confidential advice or support with any personal or work. related concerns or free counselling if needed.
- On Friday the office closes at 3pm.
Equality, Diversity and Inclusion
World Jewish Relief promotes equality, diversity and inclusion in our workplace. We invite and welcome applicants from diverse backgrounds. We encourage applications from candidates of different ethnicities, socio-economic backgrounds, race, gender, age, disability, sexual orientation and of faith or none that meet the criteria set out for this role.
You don’t need to be Jewish to work for us, but you must but you must be committed to our faith-based values of Justice, Kindness, Repairing the World and Welcoming the Stranger. We are inspired by these values to work beyond our community, recognising the dignity and potential of all people.
We are striving to build a team reflective of the communities we work with. People with refugee or asylum-seeking backgrounds are experts by experience and are particularly encouraged to apply for this position. If you have first-hand experience of forced migration, please let us know in your application. Additionally, we encourage you to apply even if you do not meet all the requirements that are listed within the person specification.
We respect that people’s identity is not defined by their past experiences and do not expect candidates to describe their lived experience during the interview process unless they wish to do so.
To apply
Please upload your CV and a cover letter explaining how you meet the criteria in the person specification. Please refer to the person specification which shows which criteria will be assessed in your CV and cover letter.
Interviews will be held week commencing 18th August
Bringing life-changing action to people in crisis around the world
The client requests no contact from agencies or media sales.
Peer Mentor – Intensive Community Rehabilitation Team
Location: Birmingham
Salary: £24,570 per annum
Hours: 37.5 hours per week
The closing date for applications is Friday 8 August 2025
Interviews are taking place on Monday 18 August 2025
Are you ready to make a positive impact on mental health services in Birmingham?
Our client are seeking an enthusiastic and compassionate individual to join our organisation as a Peer Mentor. As a Peer Mentor you will need to have living experience of mental health difficulties and have gained a level of insight into your mental health experience and be ready to talk about them openly. It is important that applicants have reached a period of stability and can manage their mental health and wellbeing, for them to be ready for this role. They are looking for someone who is ready to use their experience to support and inspire service users in their recovery journey. Peer Mentors support service users on their emotional journey, and form therapeutic alliances to share ways of coping, understanding and nurturing hope and inspirations.
You will need to have excellent communication skills, with a good understanding of the individual recovery journey and the issues facing people suffering with mental health difficulties. They need a Peer Mentor who is able to share the values of our organisation and is passionate about their vision of “Better Mental Health for All” in Birmingham.
You would be joining our Intensive Community Rehabilitation service, a multi-disciplinary team ran jointly with the Birmingham and Solihull Mental Health Trust. You will be supporting service users primarily with bipolar, schizophrenia and psychosis, among other additional mental health diagnosis, who are living in their own accommodation and require a period of intense rehabilitation. Support will be provided in the service users own home, as well as community and hospital settings throughout the Birmingham area when required. The team is made up of both clinical and psychological professionals, and Birmingham Mind staff, and applicants must be ready to work co-operatively within a multi-disciplinary team. The service runs from 9am-8pm, and some evening and weekend work is required.
Joining our client means joining a diverse workforce, and an organisation that values living experience of mental distress. They are proud of our inclusive environment, and the support we provide to our staff as well as their service users.
All employees have access to affordable healthcare cover through paycare, a defined contribution pension scheme and access to free counselling and support through our 24/7 Employee Assistance Programme. They also offer a comprehensive training programme, with an additional peer mentoring specialised induction.
For further information, please see the Peer Mentor Job Description for full details of attributes, values and experience required for the role.
You can watch some videos of peer mentors discuss their experiences of the role on our Youtube Channel. Interested applicants are strongly encouraged to attend one of their pre-recruitment sessions to discuss the role further.
They are taking place at our Bullring Wellbeing Hub on:
Monday 28th July between 11am-12pm
Monday 28th July between 1pm-2pm
Monday 4th August between 11am-12pm
Monday 4th August between 1pm-2pm
NAPAC is seeking Call and Email Handlers for our support services in Stockport
NAPAC provides the only free national support service for adult survivors of all types of childhood abuse. We offer specialist, confidential support to all adult survivors of any type of abuse, operated by experienced staff and trained volunteers.
NAPAC works closely with the criminal justice and public health sectors. We support survivors to navigate and understand their options with criminal and civil law, and in healing and recovery. Choice is key, and our website provides a lot of free information for survivors and those supporting them.
As a trusted public-health organisation, people use NAPAC’s services to support their overall health and wellbeing, to build and improve their resilience, and to be able to make brave, positive choices every day – including asking for help when they need it.
Those using our services ask for support with a range of concerns, including anxiety, depression, isolation, navigating relationships, dissociative identity disorder, reporting to the police, domestic and sexual violence, boundaries, and complex post-traumatic stress. For many, contacting NAPAC is a first step to recovering from trauma and leading happier, more fulfilled lives.
NAPAC support service often hear from adult survivors that are disclosing their childhood abuse for the very first time, so sensitivity, safety and confidentiality are highly important.
So, if you are someone who is looking to make a real difference in the lives of the people we support by empowering them through emotional support, and understanding, then this job role is perfect for you. As a support line Call Handler, you will be a key member of our dedicated team, providing emotional support and a safe environment for callers with a wide range of complex issues.
NAPAC offers full training and hands-on support for call handlers with every call they receive. You will use the knowledge and skills you’ve developed through our training to explore issues relating to childhood abuse and it how it effects adulthood and signpost callers to relevant resources and services that can provide more in-depth support. Calls are caller-led, and you will be there to empower each caller to take back control in their lives.
We are looking for someone who is empathetic and resilient with a real passion for supporting people through their healing journey. We want our team to reflect the diversity of the people we support, and actively encourage applicants with different lived experience.
Key Responsibilities:
· Follow confidentiality and safeguarding policies
· Provide appropriate signposting to external services in accordance to callers identified needs.
· Ensuring that key record keeping is maintained to the required standard and contributing to service monitoring requirements
· You will have the emotional resilience to be able to support individuals who may be severely distressed, experienced trauma, and people who may be at risk of harm.
· The ability to think on your feet to support callers who may call during panic attacks or flashbacks
· Excellent communication skills, spoken and written.
· Providing email support to individuals.
· Being flexible in your approach to your work in line with changing and growing needs of the support service.
· To be Caller led and be able to keep your own personal boundaries whilst working in your own unique way.
Salary: £26,520 per annum, pro rata, plus pension and an employee benefits package.
Hours: 17.5 per week (0.5 FTE) to be worked flexibly across the week in person. Remote and hybrid working is not available for this role.
Contract: One year, with possibility of extension subject to funding.
Closing date for applications: 10am Monday 1 September 2025.
Application is by completion of the NAPAC application form. CVs cannot be accepted.
Interviews: Shortlisted applicants will be contacted directly. We anticipate interviews in early September in person at our Stockport office.
The job description and application form are also available from our website
The client requests no contact from agencies or media sales.