Local advisor jobs in birmingham
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Fuel Bank – Triage Support Advisor
Location – Remote based role with occasional travel to the Midlands for team meetings & training.
Hours – Part & Full Time Positions. F/T – 37.5 hours Monday to Friday. P/T 18.5 hours flexible Monday to Friday to suit the needs of the charity and individual’s work life balance.
Salary - £27,000.00 pro rata
Are you a confident communicator with strong administration skills? Are you happy to work in a busy reactive role processing queries and applications? Are you flexible, empathetic and able to deliver great customer service to our clients via email and telephone interactions?
Fuel Bank Foundation is the only UK charity to focus on the challenges of people living in fuel crisis. We provide emergency financial support through our network of partners who identify people who cannot afford to pre-pay for their energy.
As Triage Support Adviser at Fuel Bank Foundation, you will be the first point of contact for beneficiaries, partners, or referral agencies seeking assistance. Your primary responsibility will be to assess needs, gather essential information, and direct each query to the appropriate team or resource. You’ll play a critical role in ensuring that those in need receive timely and accurate support, helping maintain smooth day-to-day operations within the Foundation’s support services.
Key Responsibilities
Initial Contact & Needs Assessment
- Inbound Enquiries: Respond to incoming calls, emails, or online requests, providing a welcoming and empathetic first point of contact.
- Information Gathering: Ask relevant questions to understand the nature of each enquiry—whether a client needs immediate fuel assistance, advice, or referral to another service.
- Basic Eligibility Checks: Perform preliminary assessments to confirm a caller’s eligibility or direct them to the right partner agencies.
Triage & Referral
- Case Prioritisation: Quickly identify urgent cases (e.g., no heating supply, extreme vulnerability) and escalate them as needed to senior colleagues or specialized services.
- Routing Calls/Emails: Forward complex queries or those requiring in-depth guidance to the appropriate department (e.g., Customer Support, Policy & Impact, Finance for voucher-related questions).
- Follow-Up Coordination: Log essential details for each interaction, ensuring smooth handovers and timely follow-up by the relevant team member.
Data Entry & Record Keeping
- Database Management: Accurately input beneficiary information into the Foundation’s CRM or case-management system, maintaining up-to-date records in line with data protection policies.
- Documentation: Keep clear notes on calls, emails, and web form submissions, tagging them with relevant categories (e.g., urgent, general enquiry, advice request).
- Reporting: Support team leads by generating basic reports or summaries on enquiry volumes, types of requests, or common issues.
Communication & Collaboration
- Liaise with Colleagues: Update other teams or managers about trends in call types or emerging issues that might require policy changes or additional resources.
- Team Support: Assist in scheduling, task delegation, or administrative tasks when needed, contributing to a well-coordinated triage function.
- Stakeholder Engagement: Occasionally interact with partner organisations, local agencies, or other charities to exchange referral information or confirm assistance protocols.
Quality & Compliance
- Adherence to Policies: Follow all internal guidelines, including safeguarding, confidentiality, and data protection (GDPR).
- Continuous Improvement: Identify recurring enquiry patterns or potential service gaps, suggesting improvements to triage processes.
- Professional Development: Stay informed about any updates in the charity’s programs, fuel poverty regulations, or relevant partner services.
What will you receive in return:
· Support from a team of like-minded individuals who will support you to succeed in the role.
· Annual leave entitlement of 27.5 days (FTE), plus bank holidays plus the option to buy/sell extra days.
· A flexible working week to ensure work life balance.
· Enhanced pension contributions.
· Equal opportunity employers.
· Full onboarding programme with ongoing training and development opportunities.
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Come and make a difference by joining our team reaching people who find it most difficult to access advice. Money Advice Plus work both locally in Sussex and nationwide. Our mission is to help people manage their money effectively, and our independent, confidential and flexible approach is tailored to individuals’ needs, allowing us to reach those who find it most difficult to access advice. You will be joining a large team of Money Advisers providing specialist level debt and benefit advice and casework.
You will have lots of variety, providing telephone specialist debt and benefit advice and casework across a range of projects. If you are available to work in our Brighton and Hove office you will also deliver face-to-face advice both in the office and other outreach locations including Foodbanks and with inpatients.
Ideally you will hold a qualification in Money Advice, obtained either through the Institute of Money Advisers or the Money and Pensions Service. If you do not have a qualification, you must be prepared to work towards obtaining this, included some study in your own time. You will have excellent communication and digital skills, be comfortable delivering advice in person and by phone, and be able to plan and organise your work effectively.
If you'd like to learn more about the post, or would like to apply in different format, please contact Nick Vaughan (details in our job pack).
If you'd like to discuss the role before applying, please contact Nick Vaughan. Please tell us how you meet the Person Specification contained in the attached document when applying.
The client requests no contact from agencies or media sales.
Thank you!
The West Midlands Synod of the United Reformed Church (based in Yardley), is looking for an individual to provide technical expertise on buildings and property in support of Synod Officers, members of Synod Committees and local churches.
The successful candidate will be working to a wide brief and is expected to undertake a range of duties including, but not limited to, advising and initiating action on property issues in local churches, overseeing quinquennial inspections and manse inspections, and providing advice on property-related matters to Synod Committees.
We are looking for someone who:
- has experience of property matters either through extensive operational management or through the practice of a relevant profession, while holding appropriate qualifications at higher or professional level
- has some knowledge of charity procedures
- is a team player and is used to working collaboratively
- possesses effective oral and written communication skills
- possesses sound IT skills
- has a willingness to work within the Christian ethos of the United Reformed Church
- can work flexibly with some evening and weekend work
In return we can offer a friendly, supportive and flexible working environment, five weeks’ annual leave and a contributory pension scheme.
We do not accept CVs and require candidates to fill in an application form to ensure we consider each person on equal terms. We follow United Reformed Church Safer Recruitment Policy and Practice.
Closing date for applications: 9am on Monday 8 September 2025. Interviews will be held in the week beginning 15 September 2025.
Registered Charity
6 - 10
The client requests no contact from agencies or media sales.
Thank you!
Embedded in the work of the Programme Department, the Communications and Marketing Manager is responsible for designing and delivering on communications and marketing plans designed to amplify our brand messages, and raise awareness of our mission with partners, and beneficiaries and help us achieve our vision.
This is a hands-on, operational role ideal for someone with significant experience of leading on communications activities, who thrives in a small team and enjoys delivering against long-term plans and managing day-to-day priorities. You’ll lead the delivery of all aspects of communications and marketing - from planning campaigns and managing social media to producing content and supporting fundraising efforts.
As well as working with the Programme Department to support and promote the work of our local partner programmes, the role will also create and maintain mechanisms to ensure all of our staff are informed and engaged with the full scope of our work and impact we enable.
The client requests no contact from agencies or media sales.
Thank you!
We are looking for a suitably qualified person to join our team as HR Officer to promote good HR practice throughout the District and its constituent churches and Circuits. The HR Officer will provide expert advice for line managers and provide support for all HR matters, enabling all lay staff to flourish in their roles in addition to meeting statutory and Methodist requirements. This role will include working closely with the District Secretary and other members of the District Lay Employment Committee to develop policies and ensure these are implemented across the District.
Responsibilitied will include:
Recruitment and Induction
- As part of the District Lay Employment Committee, leading on providing support to employing bodies with the preparation of job descriptions, adverts, contracts, and interview processes.
- Supporting employing bodies with the implementation of Safer Recruitment procedures.
- Maintaining dialogue with employers to seek to ensure that required training, probationary periods and other standard procedures are implemented for new employees and line managers.
Advice and Guidance
- Give consistent advice to local churches, Circuits and the District on the full range of employment matters including recruitment, selection, induction, line management, discipline, grievance and redundancy.
- Deal with queries from lay employees regarding contracts, and associated human resources issues, rules, and regulations.
- In consultation with employing bodies, prepare and process associated paperwork for all changes in status of their employees (including recruitment, redundancy, changes in working hours etc) consistent with immigration (Right to Work), Connexional and District policies.
- Identify the training needs of the District pertaining to HR and communicate these to the relevant parties.
- Develop and lead on training for line managers in collaboration with members of the District Lay Employment Committee.
Administration
- Maintain copies of relevant employment documents on behalf of employers.
- Arrange prior approval for all contracts, recruitments and redundancies from the District Policy Committee in accordance with Methodist Standing Order 438 A
- With District Administrators, ensure that information regarding lay employees and line managers is maintained.
Policy and Oversight
- Support the District’s Lay Employment Advisor in their duties as described in Methodist Constitution Practice & Discipline
- Process documentation and prepare reports relating to HR activities (grievances, performance reviews, contracts of employment etc.) within the District.
- Ensure that advisory information produced by the District remains relevant, accessible and meets current regulatory frameworks.
- With the District Secretary, monitor and develop district employment policies.
- Develop an awareness of Methodist Safeguarding practices, undergo relevant Methodist Safeguarding training, and understand how this applies to the context.
Registered Charity
11 - 20
A growing, evangelistic, justice-seeking and inclusive church without walls.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We help EU citizens, who made a home in the UK, to secure their immigration status under the EU Settlement Scheme, and retain their rights to live, work, travel and thrive following the upheavals of Brexit.
We seek an experienced, proactive adviser to provide expert advice remotely to EU citizens across the UK with occasional face-to-face advice sessions and meetings.
You will hold IAA Level 1 or 2 accreditation and you will be able to manage volunteers to help with service delivery.
The role also involves preparing short, simple, written guidance on changes to Home Office policies.
Ability to speak another European language is essential. Due to current demand, Italian is preferred.
Please submit a CV and a covering letter that explains how you meet the person specification
The client requests no contact from agencies or media sales.
Thank you!
Department: The Big Issue Group
Contract type: 1 Year Fixed Term Contract
Hours: 35
Salary: £32,000 per annum
Come and be an instrumental part in helping those furthest from the jobs market achieve their personal goals in the world of work.
Big Issue Recruit is a specialist recruitment service from the Big Issue Group dedicated to supporting people who face barriers to joining the workforce into sustainable employment. It offers a person-centred and free to candidates service, supporting individuals pre, during and post-employment.
We are looking for someone with with experience in working with people who face barriers to employment either as a jobs coach, professional coach or a similar role.
Helping to build our team and provision you will work directly with our candidates to understand their career goals, their barriers and support them into rewarding new careers. You will build a network of service providers and employers to create opportunities for our candidates and provide truly holistic service for all candidates.
Skills & Experience
- Previous working experience as a Job / professional Coach or similar role for 2 years or more
- Experience in working with people with barriers to employment
- Existing network, or proven ability to network, with a broad range of service providers
- Outstanding communication and interpersonal skills
- Excellent organisational and time management skills
- Problem-solving aptitude
- Ability to inspire and motivate
- Demonstrable commitment to BIG’s values; Inclusive, Adaptive, Collaborative and Entrepreneurial
- Passion for social justice and equality, diversity and inclusion
- Experience of asset-based approach/thinking or a willingness to learn and implement this approach
For full details, please see the Job Description below.
Salary and Benefits offered
- Salary - £32,000 per annum
- Incremental holiday entitlement starting at 25 days per year plus bank holidays (pro-rata for part time staff) plus paid leave to care for a sick child or grandchild and a sick or elderly relation
- Company Sick Pay
- Enhanced contribution to our workplace pension
- Enhanced maternity pay
- Training and development opportunities including an open learning library and management training schemes
- Health benefits include life cover, a health cash plan scheme which provides access to counselling and a range of therapies
- Access to Blue Light Card benefits scheme.
- Please note that we reserve the right to review and amend our staff benefits and they do not form part of any contract of employment
Workplace details
This role is based remotely throughout the Birmingham region.
Closing date - 07th September 2025 (23:59pm) - Interviews and shortlisting may take place before the advertised closing date so please apply asap.
Big Issue Group is striving towards Equal Opportunities. We particularly welcome applications from those who are underrepresented in our sector, such as women in senior roles, and people with disabilities and from Black and Minority Ethnic communities.
Since 1991, The Big Issue has fought poverty by creating opportunities and supporting people to take control of their lives. Over time our organisation has grown and now The Big Issue Group consists of The Big Issue Company Ltd, Big Issue Invest Ltd, our social investment arm, and Big Issue Changing Lives Community Interest Company.
REF-223585
