Main board trustee volunteer roles

We are seeking a volunteer Trustee and Treasurer to help us manage the iconic Winterbourne Medieval Barn. You will join an experienced Board of Trustees who have developed activites to create a successful Community and Heritage Centre.

We run a programme of events for the benefit of the local community, as well as offering commercial hire  opportunities. The activities are  largely volunteer run and are supported by three part time staff. Our aim is to use this magnificent building for the benefit of all visitors and it ensure that it is preserved and managed so that it will continue to  inspire people for many generations.

As a Trustee and Treasurer you will use your skills and experience to ensure that the charity is run in a way that is responsible, effective and meets its legal and statutory requirements.

What Are we Looking For?

We are looking for someone with:

•  Knowledge and experience of finance practice relevant to voluntary and community organisations 
• Knowledge of bookkeeping and financial management 
• Good financial analysis skills 
• Ability to communicate clearly.

The main elements of the role are:

Summary

•  Oversee the financial affairs of WMBT and ensure they are legal, constitutional and within accepted accounting practice 
• ·As part of routine financial control ensure proper records are kept and that effective financial policies and procedures are in place 
• Monitor and report on the financial health of WMBT 
• Oversee the production of necessary financial reports/returns and accounts 
• Chair the Finance committee. 

Specifically 

•  Ensuring that finance systems and processes which support the Financial Procedures Manual policies are set up, documented and implemented
• Ensuring that sufficient records are maintained to show and explain WMBT’s transactions, in order to disclose accurately, the financial position of WMBT at any time 
• Managing the budgeting process for the annual budget 
• Presenting financial reports at each Trustees’ meeting which give the Board of Trustees an understanding of WMBT’s overall finances, and giving advice and information to support decision making 
• Liaising with the independent examiner to produce the statutory accounts.
• Provision of overall management of the Trusts’s bank accounts 

What are we looking for?

We are looking for someone with:

•  Knowledge and experience of finance practice relevant to voluntary and community organisations 
• Knowledge of bookkeeping and financial management 
• Good financial analysis skills 
• Ability to communicate clearly.

What difference will you make?

The continued success of the Trust depends on the maintenance of  strong financial support to ensure that the building is maintained and managed in an appropriate manner. The business plan requires a mix of heritage and commercial activities to achieve this and to ensure that the Trust continues to serve the community.

What is involved

Much of the role can be performed remotely, but there will be a requirement to attend 8 meetings a year at Winterbourne (4 Finance Committee meetings and 4 Board of Trustee meetings)

Hull College is a vibrant, inclusive further education provider based in the heart of Hull, serving a diverse urban population across the city and the wider East Yorkshire region. With one main campus (HU1 3DG), the College delivers a broad curriculum from entry level to higher education, including vocational, academic, and apprenticeship pathways. The College supports around 8,000 learners in total, including approximately 2,100 aged 16–19, 4,750 adult learners, 200 higher education students, and 800 apprentices. It employs around 500 staff, has an annual turnover of £30 million, and was graded Good with Outstanding features by Ofsted in October 2023. Hull College also holds an Outstanding financial health grade.

Hull College is defined by its "Hullraisers" spirit. This is an ethos of ambition, resilience, and transformation. The College is more than a place of learning; it is a thriving community committed to innovation and tangible impact. Its "Living and Thriving" personal development programme supports learners beyond academics, helping them develop confidence, promote their wellbeing, and prepare for the future. Strong partnerships with employers and civic organisations ensure the curriculum aligns with industry, while enrichment activities build learners leadership, digital, and employability skills. The College plays a critical role in meeting the skills needs of the region and is on a journey to be recognised nationally as a world-class institution.

Hull College has recently approved an ambitious Strategic Plan ‘Fearless by Design’ for 2025–28, with exciting developments underway including the launch of a new Higher Education strategy and brand, deployment of Microsoft Copilot, an AI Academy, and the start of an estate transformation. The College is also expanding local partnerships, aiming to grow its regional impact. Governors will play a vital role in overseeing delivery, monitoring key performance indicators, and championing the College.
Looking to the rest of a new governor’s term, priorities for the College include launching major capital projects, building international partnerships, and achieving national recognition in areas such as Construction. Governors will contribute to strategic decisions to drive development and support the College’s national profile. By 2027–28, Hull College aims to be a sector leader in AI, sustainability, and technical education. Governors will help shape the post-2028 vision, guide improvement, and ensure long-term financial resilience.

Becoming a Governor at Hull College is an opportunity to influence meaningful change and make a tangible difference in local lives. Governors help set the strategic direction of the College, ensure high standards of education and training, and support its financial sustainability. This is a chance to work alongside likeminded professionals, build networks across education and industry, while using your experience to support a vital community institution. It is a role where your insights matter, your contributions are valued, and your decisions shape the future of thousands of learners each year.

The College’s requirements

The Corporation Board at Hull College is seeking to appoint three new governors to support the College’s strategic growth, academic excellence, and governance capability. These vacancies include: an opening on the Higher Education Advisory Committee; a vacancy for the role of Chair of the Standards Committee; and a role as Vice-Chair of the Corporation. All roles require individuals who can act as a critical friend by providing robust challenge, strategic oversight, and constructive support to senior leaders while helping ensure accountability, compliance, and progress against the College’s objectives.

The successful applicant to the Higher Education Advisory Committee will bring significant knowledge of Higher Education regulation and governance, including the Office for Students (OfS) conditions of registration, QAA frameworks, and statutory guidance. With experience of governance or leadership in HE or FE, they will contribute a strong understanding of academic assurance, compliance, and risk. Their role as a critical friend will involve offering independent insight, questioning standards where appropriate, and supporting the continued delivery of high-quality, compliant HE provision.

The incoming Chair of the Standards Committee will be an educationalist, ideally from a FE background, with substantial experience in curriculum quality, student outcomes, and sector-wide benchmarks. They will be confident in scrutinising performance data, challenging achievement rates, and applying their knowledge of Ofsted’s Education Inspection Framework. This individual will be responsible for leading rigorous, evidence-based discussions and ensuring continuous improvement across teaching, learning, and progression. They will support the executive team while holding them accountable to high expectations for learner success.

The future Vice-Chair of the Corporation will be a senior leader with strong governance experience and a background in complex, high-level corporate or public sector settings. They will bring expertise in leadership resilience, talent management, and succession planning, and will Chair the Remuneration Committee. This role requires strategic thinking, a deep understanding of governance and accountability, and the ability to work collaboratively with the Chair, Board, and senior leaders to ensure effective leadership continuity and organisational stability.

New governors are supported through a structured induction to help them quickly understand their role, responsibilities, and the college’s strategic priorities. Before appointment, they receive a recruitment pack outlining the role and expectations. Once approved, they are welcomed with an appointment letter, key documents, and early meetings with the Chair and Director of Governance to explore board culture and key issues. An induction pack and mandatory training in areas like safeguarding, GDPR, and finance ensure a strong foundation.

To build college familiarity, governors tour facilities, meet staff and students, and observe meetings before active participation. A buddy system and specialist link roles (e.g. safeguarding or finance) deepen engagement. Throughout the first year, regular check-ins, ongoing development opportunities, and an appraisal support their growth.
These are vital roles for the next phase of Hull College’s journey; ideal for professionals who want to make a tangible impact on education, the community, and the region’s future skills landscape.

Time commitment and meeting schedule

On average, the DfE expect governors to commit up to two days per month to effectively contribute to their role, including meetings, any preparation, committee involvements and on-site visits.

Hull College estimates that governors typically volunteer around two days per month to fulfil their responsibilities. While expectations may vary depending on the individual’s committee involvement or role, we encourage all prospective candidates to discuss their availability and capacity during the application process and the College has already laid out its 2025/2026 meeting schedule.

The Corporation Board meets five times per academic year, with one additional strategic away day and one SAR validation day. Committees meet between three and five times annually. Meetings are usually scheduled for Tuesdays or Thursdays at 4pm. Corporation meetings are encouraged in person at Hull College (Wilberforce Drive, Hull, HU1 3DG), though hybrid arrangements via Microsoft Teams are available. Committee meetings are primarily remote.

Some in-person engagement is recommended to build relationships, gain a deeper understanding of the college environment, and contribute effectively to the College’s strategic aims. If you are ready to take the next step in your governance journey and want to play a meaningful role in shaping the future of Hull College and its wider community, we welcome your interest in these roles.

Establishment Information

• Unique Reference Number (URN): 130579
• Address: Wilberforce Drive, Hull, HU1 3DG
• Type of establishment: Further Education

What does the role include?

Governors work together as a board to provide strategic leadership, ensuring the College Corporation or company is legally compliant, financially sustainable, and delivers excellent value for public funds. FE College Corporations / companies operate as independent charitable institutions, with governors acting as charity trustees and the governing board ultimately accountable for overall performance. The principal regulator of FE and Sixth-Form College corporations is the Secretary of State for Education, and the Department for Education (DfE) works closely with the FE Commissioner and sector stakeholders to both regulate and support FE governance. Where needed, support is provided by the Commissioner’s team of advisers and National Leaders of Governance for FE, who offer peer-led mentoring. To read further about regulation, support and intervention please refer to the sixth-form College Corporations: governance guide, linked within the further reading on the GfS website. 

What are the benefits?

Volunteering on a College Corporation board is a meaningful way to shape learner’s lives and strengthen education in your community. You will play a vital role in setting strategic direction and holding executive leaders to account — ensuring the College delivers the best outcomes. This is a great opportunity to support your career development and give back to education.

Further information

You can also find out more public information about the College, along with useful resources, additional reading and interactive content about being a FE College Governor by clicking through to the GfS website.

Are you passionate about building a more inclusive, sustainable and resilient economy? Are you looking for a meaningful way to use your finance expertise?

ECU is a small, dynamic non-profit working to transform the economy so that everyone has the freedom and security to live a good life. 

ECU’s board members are responsible for ensuring that ECU is well-run and delivers on our ambition to accelerate the transition to a fair, sustainable and resilient economy. They are responsible for fulfilling the legal duties of a Company Director, as set out by Companies House. Although ECU is not a charity, it is focused on delivering a public purpose, so most aspects of the role are similar to that of a charity trustee role.

We are now recruiting for ECU’s first Treasurer, who will lead at board level on monitoring ECU’s financial performance and sustainability, ensuring that we have robust financial policies and processes in place, and supporting other board members to fulfil their collective responsibilities around finance. 

This is an exciting time to join ECU. We have an ambitious vision for change, a strong analysis of the opportunities and barriers to progress, and a clear view of our role in building a better economy. Our board is committed, collaborative and inclusive, with a strong understanding of its role and remit, and a culture of open dialogue. Our work is challenging, fascinating, and fulfilling – and, with rising levels of inequality, an unfolding climate emergency, overstretched public services and a growing concentration of corporate power, it couldn’t be more important.

Hours: Variable – depending on individual circumstances and what people can do

Location: Variable – we are looking to extend our reach of peer support walks throughout Yorkshire

Main Tasks:

We appreciate any volunteering help that you can offer YBTC and want to make sure that our

volunteers have a positive experience with us. We pledge to support you as much as we can.

We want to ensure that volunteering with us does not feel too daunting, so the exact tasks might

vary depending on your circumstances. However, some typical tasks may include:

· Support our regular wellbeing/peer support walks

· Welcome participants and help them feel comfortable, fostering a friendly and inclusive atmosphere

· Encourage conversations among participants, offering a listening ear

· Be attentive to the well-being of all participants during the walk

· Offer information on YBTC services

· Attending occasional training sessions or volunteer meetings organised by YBTC

We are looking for people who are:

· Are warm and non-judgemental

· Reliability – are punctual and committed to scheduled walks

· Collaborative mindset to work effectively with staff and volunteers

· Basic physical fitness to complete the walks, awareness of the needs of participants with

different mobility/health conditions

We can offer you the following:

· Full induction and ongoing training

· Ongoing support and supervision in your role

· Opportunity to learn new skills and meet new people

· The satisfaction of making a positive impact on those affected by brain tumours

Background

Founded in 2003 and originally named Andrea’s Gift and later Brain Tumour Research and Support

Across Yorkshire, Yorkshire’s Brain Tumour Charity (YBTC) is Yorkshire and Humber’s leading

brain tumour charity. Offering practical, financial and emotional support to both adult and child

brain tumour patients, together with their families.

We fund brain tumour research in Yorkshire; we hope this research, dedicated to identifying new

approaches to the discovery and treatment of brain tumours will improve outcomes for patients.

At YBTC we are a small team who are growing to meet the needs of those affected by a brain

tumour in Yorkshire. Around 15 new cases of primary brain tumours are diagnosed in the region

every week.

Our charity values are: Integrity, Compassion, Community & Ambition.

Our Vision/Mission

To improve the lives of people impacted by a brain tumour in Yorkshire through local support and research.

About Reprieve

Reprieve is a leading international human rights organisation. Our aim is simple: to consign the death penalty and abuses carried out in the name of “counter-terrorism” or “national security” to history, drawing public and political attention to these past harms with a view to preventing them from occurring again.

In our view, you can best judge a society by how it treats prisoners, criminal defendants, and the far-flung targets of an ever-changing counter-terror policy. To us, the rule of law means little if we selectively apply it to people we agree with. It is for all of us. Liberty is always eroded at the margins.

Reprieve’s staff is made up of courageous and committed human rights defenders. Founded in 1999, we provide free legal and investigative support to people facing the death penalty and those victimised by states’ abusive counter-terror policies – rendition, torture, arbitrary detention and extrajudicial killing.

We fight our clients’ cases in courts around the world; investigate their mistreatment; and advocate on their behalf, encouraging public and political debate of human rights issues.

Reprieve’s main office is in London, UK. Reprieve also supports full-time Fellows, who work as lawyers, investigators and campaigners in the countries in which we work. We work closely with a number of partner organisations in jurisdictions all over the world, who provide access to clients, expertise, knowledge and guidance on specific issues or regions. We work in cooperation with relevant government officials, individual lawyers and human rights defenders, as well as individual, corporate and foundation funders to further the cause of our shared goals.

Reprieve works in close partnership with its independent sibling organisation Reprieve US.  This collaboration is mutually beneficial to both Reprieve and Reprieve US as it enables each organisation to work more effectively and take advantage of the strategic locations to increase the impact of our work.

About the Role

Our work would not be possible without the highest levels of governance provided by our Board of Trustees and its Chair.

The Board meets four times a year (normally January, May, July and October). Two Board meetings are in person, and we ask that the Chair attends other events when they can to meet staff and other key stakeholders, including donors. 

Day-to-day management of Reprieve is provided by the Senior Management Team. 

About You

Our new Chair will be passionate about our vision and mission and will be able to bring inclusive and knowledgeable insight to the Board and the Executive. They will have a keen sense of strategic purpose and an inclusive leadership style that inspires and supports other Trustees, the Executive, staff and key stakeholders to participate. They will be comfortable with challenge and debate and able to encourage that in others whilst fostering a collaborative Board environment. They will be able and willing to act as a figurehead and ambassador, and champion Reprieve’s work through personal networks, social media (if appropriate), and other channels.

They will be willing to lead according to Reprieve’s values and have a passion for seeking justice for the victims of extreme human rights abuses. They will support our commitment to equality, diversity and inclusion at Reprieve and share our commitment to fighting against racism and advancing racial justice, both in our work and within Reprieve.

They will have a passion for seeking justice for the victims of extreme human rights abuses. They will support our commitment to equality, diversity and inclusion at Reprieve and share our commitment to fighting against racism and advancing racial justice, both in our work and within Reprieve.

Responsibilities

Your main duties will include:

• Leading the Board in ensuring that it fulfils its responsibilities for the governance of Reprieve
• Chairing and facilitating Board meetings including giving direction to board policy-making and ensuring that decisions taken at meetings are implemented
• With the Executive Director:
  • Planning the annual cycle of Board meetings
  • Setting agendas for Board meetings
  • Developing the Board of trustees including induction, training, appraisal and succession planning
  • Addressing conflict within the Board and within Reprieve, and liaising with the Executive to achieve this
  • Liaising with the Executive Director to keep an overview of the organisation’s affairs and to provide support as appropriate
• Being an ambassador and figurehead for Reprieve.

Person Specification/ Criteria

• A willingness to speak your mind and challenge both the Executive and the Board
• A keen sense of strategic purpose
• An inclusive leadership style: able to inspire and support other Trustees, the Executive, staff and key stakeholders to participate 
• Experience constructively challenging and appraising senior leadership
• A willingness to be available to the Executive and staff for advice and enquiries on an ad hoc basis
• A clear commitment to Reprieve’s vision and mission
• A commitment to equality, diversity and inclusion
• Willingness to commit two days a month to the role
• An understanding and acceptance of the legal duties, responsibilities and liabilities of trusteeship, as they apply to the Chair of the Board
• Experience of fundraising and its importance to a charity 
• Experience of committee work or being on a charity board.

Voluntary Director

St Mary Redcliffe Church Lands Charity

In-person and online early evening meetings Bristol

Approximately 10 hours per month

With a history spanning over 800 years, St Mary Redcliffe Church Lands Charity is a charitable trust managing the historic endowment of St Mary Redcliffe Church, It provides long-term stability, support, and funding to St Mary Redcliffe Church and the parish. ​ They manage a £27 million trust fund, historic properties, and charitable grants to ensure the flourishing of the church and community

It is a time of change in Redcliffe.  Amidst the major construction in the north, a wider Neighbourhood Development Plan heralds a period of transformation.  There is a plan to revitalise Redcliffe Way, making it a vibrant mixed-use area that connects the north and south of the parish along with a new community hub and a blend of housing, commercial spaces and public amenities, fostering a lively neighbourhood.

St Mary Redcliffe Church Lands Charity is managed by a board of Voluntary Directors of the Trust, which itself is the Trustee, and they are looking to source several high calibre individuals who can contribute to the day-to-day work and ongoing development of this long-standing, busy charity. 

Main Responsibilities: Strategic planning, financial oversight, governance, and community engagement. ​

We welcome applicants with experience in:

• Accountancy & Finance ​
• Asset Management
• Charitable Grant Making ​
• Charity & Real Estate Law ​
• Faith-Based Leadership
• Property Management & Surveying ​

First-time trustees are encouraged to apply! ​ Living or working in the parish is an advantage, and candidates must be sympathetic to the principles of the Church of England. ​

For further details and to apply, please send your CV to Leighann Beck quoting reference JO2563

Equality, Diversity, and Inclusion: ​ We welcome applications from all backgrounds, regardless of age, disability, sex, race, religion, or belief. ​

We appreciate any volunteering help that you can offer YBTC and want to make sure that our

volunteers have a positive experience with us. We pledge to support you as much as we can.

We want to ensure that volunteering with us does not feel too daunting, so the exact tasks might

vary depending on your circumstances. However, some typical tasks may include:

· Asking people you know who might be willing to have a collection box in their business

· Approaching local businesses to display the boxes and collect loose change from their customers

· Building and maintaining relationships with your box holders to inspire loyalty and encourage people to continue giving year after year

· Collecting the boxes in your area as and when required and taking to your YBTC contact

We are looking for people who are:

· Have a warm, friendly and confident outlook

· Willing to learn about the work of YBTC

· Able to communicate with a range of different groups

· Are creative and imaginative – spotting opportunities to boost your distribution

· Are well organised and enjoy meeting new people

· Reliable and able to commit to agreed requirements

We can offer you:

· Induction and ongoing training

· Ongoing support and supervision in your role

· The opportunity to learn new skills

· YBTC commitment to health and safety

Founded in 2003 and originally named Andrea’s Gift and later Brain Tumour Research and Support

Across Yorkshire, Yorkshire’s Brain Tumour Charity (YBTC) is Yorkshire and Humber’s leading

brain tumour charity. Offering practical, financial and emotional support to both adult and child

brain tumour patients, together with their families.

We fund brain tumour research in Yorkshire; we hope this research, dedicated to identifying new

approaches to the discovery and treatment of brain tumours, will improve outcomes for patients.

At YBTC we are a small team who are growing to meet the needs of those affected by a brain

tumour in Yorkshire. Around 15 new cases of primary brain tumour are diagnosed in the region

every week.

Our charity values are Integrity, Compassion, Community, & Ambition.

Our Vision/Mission

To improve the lives of people impacted by a brain tumour in Yorkshire, through local support and

research.

We appreciate any volunteering help that you can offer YBTC and want to make sure that our

volunteers have a positive experience with us. We pledge to support you as much as we can.

We want to ensure that volunteering with us does not feel too daunting, so the exact tasks might

vary depending on your circumstances. However, some typical tasks may include:

· Helping with event preparation

· Manning checkpoints

· Walking support

· First-aid support

· Marshals

· Support drivers

· Helping with community stalls

We are looking for people who are:

· Warm and non-judgemental

· Willing to learn about the work of YBTC

· Able to communicate with a range of different groups

· Good team players, able to work with other staff/volunteers

· Reliable and able to commit to agreed requirements

We can offer you the following:

· Induction and ongoing training

· Ongoing support and supervision in your role

· The opportunity to learn new skills

· YBTC commitment to health and safety

About Yorkshire’s Brain Tumour Charity

Background

Founded in 2003 and originally named Andrea’s Gift and later Brain Tumour Research and Support

Across Yorkshire, Yorkshire’s Brain Tumour Charity (YBTC) is Yorkshire and Humber’s leading

brain tumour charity. Offering practical, financial and emotional support to both adult and child

brain tumour patients, together with their families.

We fund brain tumour research in Yorkshire; we hope this research, dedicated to identifying new

approaches to the discovery and treatment of brain tumours, will improve outcomes for patients.

At YBTC we are a small team who are growing to meet the needs of those affected by a brain

tumour in Yorkshire. Around 15 new cases of primary brain tumour are diagnosed in the region

every week.

Our charity values are:

Integrity, Compassion, Community & Ambition.

Our Vision/Mission

To improve the lives of people impacted by a brain tumour in Yorkshire, through local support and research.

We're organising a new support group in Hull and are looking for a group facilitator. Would you be interested in taking on this role?

The primary purpose of this flexible volunteering role is to support us as peer support group facilitators for support groups for those affected by brain tumours.

1. Hours: Variable – depending on individual circumstances and what people can do
2. Support Supervisor: Amy Gorse

We want to ensure that volunteering with us is not daunting, so the exact tasks might vary depending on your circumstances. However, some typical tasks may include: 

• Facilitating peer support group sessions

• Provide emotional support to attendees 

• Offer information on YBTC services

• Attending relevant training

• Maintain records of attendance and provide feedback to YBTC

• Liaise with the venue about group bookings 

We are looking for people who are: 

• Are compassionate and non-judgmental 

• Have personal or professional experience with brain tumours

• Confidence in facilitating group discussions

• Commitment to scheduled group sessions

We can offer you the following: 

• Full induction and ongoing training 

• Ongoing support and supervision in your role 

• Opportunity to learn new skills 

• The satisfaction of making a positive impact on those affected by brain tumours 

We appreciate any volunteering help you can offer YBTC and want to ensure our volunteers have a positive experience with us. We pledge to support you as much as we can.  

To improve people's lives impacted by a brain tumour in Yorkshire through local support and research.

Summary

Role: Helpline Support Volunteer

Reporting to: Operations Director / Helpline Manager

Benefits: on the job training; ongoing professional development opportunities, and access to mental health and wellbeing support.

Hours: 3.5 hours per week (minimum)

Role Type: Voluntary (reasonable expenses will be paid)

Location: First Floor, 1192 Stratford Road, Birmingham, B28 8AB (office based)

Application deadline: 9am on Friday 19 September 2025

Interviews: Monday 29 September and Tuesday 30 September

Training: for 3 weeks across October (09:30-14:00 on 6th,7th,8th,13th,14th,15th,20th,21st and 22nd - please note these dates may be subject to change)

Start Date: 06 October 2025

About Us

Muslim Women’s Network UK (MWNUK) is an award-winning national charity based in Birmingham and has been running since 2003. MWNUK are working to advance equality and social justice for Muslim women and girls. MWNUK achieves its aims through research, campaigning, training, engaging with its membership, evidence-based advocacy, and by operating a culturally sensitive helpline and counselling service.

Training

Due to the variety of enquiries we receive and their sensitive nature, the first month of your role will involve specialised training.You will be required to attend 3 mornings per week for 3 weeks.

Purpose of the Role

We are looking for individuals to volunteer on our Muslim Women’s Network (MWN) Helpline Service which primarily provides support to victims of domestic abuse, violence against women and girls (VAWG) and related issues. We are also recruiting volunteers for a new helpline service focused on recording incidents of anti-Muslim hatred.

As a Helpline Support Volunteer, you will be answering calls, emails, texts, webchat and on Amal Safety mobile app from service-users and supporting them on the wide variety of issues that are raised on the Helpline.  The helpline supports women on more than 45 different issues with most of the calls relate to VAWG as well as mental health and wellbeing.

All responses must be in line with the ethos of MWNUK which upholds protection from discrimination, harassment and victimization in line with the Equality Act 2010. The nine protected characteristics: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.

You will be responsible for maintaining accurate records of the client cases on MWN’s bespoke online databases, ensuring data complies with GDPR requirements.

Given the nature of the role, experience supporting individuals - particularly Muslim women - is essential. This may be through paid employment, volunteering, or informal support of friends and family.

You may also have the opportunity to contribute to maintaining website resources, promoting the service, supporting other MWNUK projects and activities related to Helpline issues.

Full training and ongoing support will be provided to help you feel confident and equipped in your role.

Who are we looking for?

We are looking for a highly motivated and organised individual who is passionate about women’s rights and keen to make a difference. An interest in Violence Against Women and Girls (VAWG) sector and tackling anti-Muslim hatred / Islamophobia is important.

We particularly encourage applications from women who may have taken a careers break or have caring responsibilities as full training will be provided and ongoing support to help you feel confident in your role.

Main responsibilities

• Providing high-level support to users of the MWN Helpline and/or a new anti-Muslim hatred / Islamophobia incident recording service, responding to telephone and electronic enquiries.
• Manage helpline cases, including accurate data entry into MWN’s bespoke database.
• Maintain confidentiality and adhere to data protection policies at all times.
• Attend training sessions as directed.
• Stay informed about developments and legislation on key issues such as forced marriage, violence against women, hate crime, Islamophobia, and related topics.
• Carry out administrative duties and provide support to the Helpline Manager, Operations Director, and Trustees as required.

Person Specification

We are looking for someone who:

•  Has a strong interest in the charity sector, particularly in empowering racialised communities and Muslim women.
•  Can work in a non-judgmental, culturally and faith-sensitive manner.
•  Demonstrates accurate listening and note-taking skills.
• Has an approachable and friendly manner, with strong communication skills.
• Possesses excellent IT skills, including data entry and email correspondence.
• Speaks a second language (e.g., Urdu, Arabic, Punjabi, Mirpuri, Pashtu, Bengali, Gujarati).
• Has experience supporting Muslim women and girls—through paid work, volunteering, or informal support.
• Maintains a high level of professionalism when engaging with internal and external stakeholders. 
• Has knowledge of key issues affecting Muslim women and girls, including domestic violence, sexual violence, forced marriage, honour-based violence, hate crime, Islamophobia, and mental health.
• Works effectively as part of a team.
• Can work independently in a highly organised manner.
• Is driven and committed to providing the best possible service and ensuring the success of the Helpline.
• Understands and upholds confidentiality, data protection, and professional boundaries.
• Has knowledge of the community sector and its role in supporting vulnerable groups.

 Equal opportunities awareness

• Demonstrates awareness of diversity issues and maintains a positive, non-discriminatory, and non-judgmental approach.
•  Committed to working collaboratively and flexibly with all members of the MWNUK team.

Essential

• DBS basic clearance

Application process

Stage 1: How to apply

Please send your cover letter (and CV if you are including this) by 9am Friday 19 September 2025. Your cover letter should be no longer than one side of A4 and must include the following:

• Your name and contact details (address, email, phone number)
•  Languages spoken
•  Why you are interested in this role
• How you meet the criteria outlined in the job description and person specification
• Transferable skills relevant to the role—feel free to draw on experiences from home life, education, work, or volunteering
•  Confirmation that: you can commit to the hours outlined and you can attend all training days
• Any existing affiliations with MWNUK (e.g. relationships with current staff, volunteers, or board members)
• Details of one referee who is not related to you

We welcome CVs in addition to the cover letter, but they are not mandatory.

Stage 2: Interview process

Shortlisted applicants will be invited to attend a face-to-face interview on Monday 29 September or Tuesday 30 September 2025.

Further information

•  Unfortunately, we are unable to provide feedback at Stage 1 of the application process.
• A Basic DBS clearance is required for this role.
• If successful, references will be requested. To help speed up the process, please include referee details in your cover letter and/or CV.
• In accordance with The Equality Act 2010 (Schedule 9, Part 1, Paragraph 1), this post is open to women only.
• Please note that, in line with MWNUK’s legal obligations as a charitable company, all job applications (successful or otherwise) will be retained for a minimum of six months. Applications will be securely deleted once retention is no longer necessary.
• For more information, please refer to our Privacy Policy.