Management information analyst jobs

We have a rare opportunity for an experienced policy professional to join as team as Policy Analyst.

In this exciting role you will lead the policy workstream for Head On, a major Wellcome Trust funded campaign bringing together 20 sector leading organisations to build political momentum for mental health reform. You will be a skilled policy analyst and writer, able to coordinate influencing opportunities with MPs, Ministers and No. 10 on the NHS 10 Year Plan and the new Mental Health Strategy. Experience in policy and public affairs, and knowledge of health or mental health policy, are essential.

Centre for Mental Health is committed to promoting equity, diversity and inclusion in all aspects of our work, to help create better mental health for all. We are taking active steps to become an antiracist organisation, and we value and support staff with lived experience of mental health challenges. We want the team shaping mental health policy to reflect the diversity of people whose lives that policy affects. We are happy to provide reasonable adjustments during the recruitment process for disabled applicants. We particularly encourage applications from people of colour and trans people, who are often underrepresented in policy roles.

We are also able to offer this role as a potential secondment opportunity. 

Do you have a passion for getting data right so organisations can make confident, informed decisions?

Are you someone who loves improving processes and making sure information is accurate, reliable, and easy to use?

Do you enjoy roles where you can support colleagues with clear, trustworthy reporting that helps services reach people who need them most?

Use your data and financial insight to help ensure no one in the UK has to live without heat, light or power. If you’re driven by purpose and passionate about high‑quality data, this role lets you shape decisions that directly improve lives.

Fuel Bank Foundation supports people facing fuel crisis by providing emergency financial help, practical advice, and long‑term advocacy. As the UK’s only charity dedicated to households who prepay for their energy, our work is urgent, meaningful, and growing. High‑quality financial data is essential to how we plan, allocate resources, report to funders, and demonstrate our impact — and that’s where you come in.

We’re looking for a Data Quality Analyst to strengthen the accuracy, integrity, and usefulness of financial and operational data across the organisation. You’ll play a vital role in developing data governance processes, improving reporting systems, and ensuring the organisation has the insight it needs to operate efficiently, transparently, and in line with our mission.

What you’ll do

You’ll develop and maintain finance data policies, ensuring alignment with audit standards, financial controls, and regulatory requirements. You’ll monitor and audit data quality across systems, identifying issues and implementing improvements that protect accuracy and compliance.

Working closely with colleagues across Finance, Operations, and Strategic Partnerships, you’ll gather and document reporting requirements, validate data needs, and ensure our financial reporting is robust, relevant, and timely. You’ll analyse income, expenditure, and allocation datasets to support forecasting, modelling, and fund distribution decisions.

You’ll build dashboards and visual tools (e.g., Power BI) that connect financial data to programme performance and service impact. You’ll produce clear, actionable insights for technical and non‑technical audiences, supporting senior leadership, trustees, funders, and auditors.

You’ll also contribute to developing financial KPIs, social impact metrics, and monitoring frameworks that help us understand the cost and value of our services — from average cost per outcome to cost avoidance and programme effectiveness.

What you’ll bring

You’ll have experience in data analysis with a strong financial or funding component, ideally within a charity, social enterprise, or public sector environment. You’ll be confident using Excel and Power BI,with a solid understanding of data governance, quality standards, and GDPR.

You’ll understand financial reporting, budgeting, cost allocation, and forecasting, and you’ll be comfortable working with funder requirements and audit processes. You’ll have strong attention to detail, excellent communication skills, and the ability to translate complex data into meaningful insight.

You’ll thrive in a fast‑paced, mission‑driven environment, balancing multiple priorities while maintaining accuracy and composure. You’ll be collaborative, proactive, and committed to continuous improvement — always looking for ways to strengthen systems and processes.

Why join us

At Fuel Bank Foundation, you’ll be part of a supportive, inclusive team united by a shared mission. Your work will directly influence how we allocate resources, measure impact, and support people experiencing fuel crisis. If you want to use your analytical skills to create meaningful change for vulnerable communities, we’d love to hear from you.

What you will receive in return:

• Support from a team of like-minded individuals who will support you to succeed in the role.
• Annual leave entitlement of 27.5 days (FTE), plus bank holidays plus the option to buy/sell extra days.
• A flexible working week to ensure work life balance.
• Enhanced pension contributions.
• Equal opportunity employers
• Full onboarding programme with ongoing training and development opportunities.

The role is predominantly home-based, with regular travel to the offices in Birmingham City Centre.

Annual leave: 33 days (plus eight bank holidays)

Benefits:

• enhanced maternity, paternity and adoption leave, and shared parental pay
• family-friendly policies
• 8% employer pension contribution (Aviva)
• life assurance cover at 3 x annual salary
• health cashback plan (Medicash): employee cover plus up to four dependent children
• 24/7 virtual GP access (UK registered), plus access to Best Doctors
• confidential employee assistance programme (Medicash)
• access to a wellbeing app
• flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
• learning and development opportunities including bespoke training and access to LinkedIn Learning)
• commitment to employee health and wellbeing. We have a Menopause Friendly accreditation and are a Disability Confident employer

Dementia UK has a new opportunity to join as our first Data Insight Manager to lead and develop our insight and analytics capability, helping our Fundraising and Engagement directorate become more data-led in planning and decision making to drive supporter engagement.

This is a hands-on leadership role, managing a team of two Data Analysts while delivering high-quality analysis and actionable insight. You will lead advanced analytics projects, oversee campaign data selections in Faststats and Peoplestage, lead the development of Power BI dashboards, and translate complex data into clear recommendations that inform fundraising strategy and performance in areas such as segmentation, propensity modelling and lifetime value analysis. Working closely with colleagues across Fundraising and Engagement, you will improve reporting processes, support data warehouse developments, ensure high standards of data governance, and help develop the skills of your team.

To thrive in this role, you will have significant experience in data analysis, business intelligence or insight, and experience working with CRM systems such as Microsoft Dynamics 365. You will possess strong technical skills including SQL, Power BI and analytical tools such as R or Python. You are confident leading projects and people, communicating complex analysis to a range of audiences, and using data to drive strategic decision-making and continuous improvement.

Join Dementia UK and use the power of data and insight to shape fundraising strategy, drive innovation, and help improve support for families affected by dementia.

Our culture

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.

Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute to and lead on our working groups around health and wellbeing, menopause, and equity, diversity and inclusion.

Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.

Dementia UK is a Disability Confident Employer. If you’d like support to make an application, contact us.

By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.

*Please note that any decision on flexible working is based on business needs 

When you apply for a job at Dementia UK, we will collect certain information about you to process your application and assess your suitability for the role. Further details can be found in our privacy notice.

Job Title: CRM Operations Analyst

Team: Digital Transformation & Technology (Supporter Engagement & Experience)

Location: Hybrid (split between home-working and either London, Cardiff or Edinburgh)

*This role sits within a pay grade with a pay range of £33,367 to £50,051. The salary on appointment will be set at the lower end of the pay range, to a maximum of £36,704 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.

Context and purpose of role

At the Ramblers, our ability to connect with supporters, manage members, and empower volunteers depends on the smooth running of our CRM (Salesforce). The CRM Operations Analyst plays a vital role in making this possible.

By managing day-to-day CRM operations, handling imports, selections, and user support, you ensure that colleagues across the organisation can trust the data they use and work efficiently. Your contribution means communications are targeted and accurate, volunteer and supporter records are reliable, and teams can focus on their mission rather than system issues.

Your work ensures that colleagues can rely on accurate data and smooth processes, so supporters receive timely communications, members feel well served, and volunteers have the information they need to play their part.

Key Responsibilities

User Support & Administration

• Provide first-line technical support for Salesforce, resolving user issues related to access, new fields, layouts, and general functionality, escalating complex configuration or system-wide issues to the Senior Database Administrator where required.

• Provide second-line support for record-level data issues (e.g. duplicates, permissions, missing fields, or data discrepancies), escalating where necessary for complex data or automation errors.

• Provide guidance to staff on how best to use Salesforce for their day-to-day needs.

• Maintain and update user accounts, roles, and permissions.

• Deliver basic in-house training sessions and user guides to support adoption.

• Day-to-day responsibility for co-ordinating routine GDPR-related deletion requests.

Data Management & Imports

• Manage regular data imports

• Run reconciliations with Finance to ensure CRM records align with income systems.

• Support data quality initiatives, including deduplication and validation.

• Maintain GDPR consents, preferences, and data hygiene standards.

Reporting & Dashboards

• Build and update simple CRM reports and dashboards.

• Help staff use reports effectively, and create custom reports where needed

• Collaborate with the Analyst Engineer and Data Analyst to ensure consistency between CRM and business insights dashboards.

Configuration & Changes

• Make declarative (no-code) changes to Salesforce (e.g. page layouts, fields, validation rules, workflows).

• Support the Senior Salesforce DBA in testing and deploying small changes.

• Help enforce configuration standards and document processes.

Integrations & Pipelines (Support Role)

• Monitor automated data flows between Salesforce and other systems (e.g. Azure Data Factory pipelines, Mailchimp).

• Escalate complex pipeline or automation issues to the Senior Database Administrator or Analytics Engineer.

• Support basic configuration tasks to ensure reliable system-to-system connections.

The person

Skills & Experience

Essential

· Hands-on experience using Salesforce (ideally beyond “super-user” level, but full Admin certification not required).

· Familiarity with data imports and reconciliation processes.

· Ability to write and run SOQL or SQL queries at a basic level.

· Experience building reports and dashboards in Salesforce.

· Strong attention to detail and accuracy in handling supporter data.

· Good communication skills, with the ability to support non-technical colleagues.

· Understanding of GDPR and the importance of data protection.

Desirable

· Salesforce Administrator certification (or willingness to work towards it).

· Experience in a not-for-profit, membership, or fundraising environment.

· Familiarity with Gift Aid, Direct Debits, or other fundraising processes.

· Exposure to Azure Data Factory or other data pipeline tools.

· Experience supporting email/marketing integrations (e.g. Mailchimp, Marketing Cloud).

Personal Attributes

· Collaborative – thrives working across teams, supporting both technical colleagues and non-technical end users.

· Proactive – anticipates problems, identifies opportunities for improvement, and takes initiative.

· Detail-focused – delivers reliable, accurate data and documents processes thoroughly.

· Adaptable – able to shift between operational fixes and long-term improvements.

· Curious – motivated to learn and grow in data engineering, BI, and analytics.

Values and Behaviours

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.

Inclusive

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Inspiring

We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.

Empowering

We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.

Responsible

We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.

[NF1]Is this needed as essential or is it desirable?

[GA2]A basic level is essential in my view. It’s a prerequisite for supporting things like selections etc.

PMO Analyst / Project Coordinator

£21.98 to £24.73 per hour
Hybrid working, 2 days per week in a London office
Interim contract
Temporary to start ASAP 

An exciting opportunity has arisen to join a well-established charitable foundation with a national reach and a strong reputation for creating social impact.

The organisation is currently delivering a number of strategic projects and is looking to strengthen project governance, planning and portfolio oversight. They are seeking a practical, organised PMO professional who can support project delivery and help bring consistency and structure across a portfolio of change initiatives.
This is a hands on role focused on project coordination, governance, planning and reporting rather than large scale transformation leadership.
Key responsibilities

• Support the creation and maintenance of Project Initiation Documents (PIDs)
• Maintain project plans, risks, actions and decision logs
• Coordinate project updates and reporting cycles
• Support planning workshops and project meetings
• Maintain portfolio registers and project documentation
• Track milestones, dependencies and project progress
• Prepare governance papers and reporting packs
• Manage PMO templates, guidance documents and central repositories
• Ensure projects are following agreed governance processes

About you You will have:

• Experience working in a PMO, project support, project coordination or project management environment
• Strong organisational and administration skills
• Experience maintaining project documentation and reporting
• The ability to work independently and manage competing priorities
• Strong stakeholder management and communication skills
• Good knowledge of project governance and project lifecycles
• Strong Microsoft Office skills, particularly Excel, PowerPoint and Teams

Ideal background This role would suit a:

• PMO Analyst
• Senior PMO Analyst
• Project Support Officer
• PMO Coordinator
• Project Coordinator
• Junior Project Manager

We're looking for someone who enjoys bringing structure to projects, keeping information organised and supporting delivery teams to achieve successful outcomes.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

The Vacancy

Are you curious about data and interested in how technology can help organisations make better decisions?

Would you like the opportunity to develop your skills with modern Microsoft data and analytics tools such as Microsoft Fabric, OneLake and Power BI, while helping a national charity improve the quality, accuracy and value of its information?

If so, we'd love to hear from you.

The Methodist Church is looking for a Graduate Data Analyst to join our IT team for an 18‑month fixed-term contract. This role is an excellent opportunity for a recent graduate looking to gain practical experience in data analytics, reporting, business intelligence and information management within a supportive, collaborative and value-driven organisation.

You'll work on projects that make a real difference. From improving data quality and creating dashboards to helping build our future data platform, you'll gain valuable hands-on experience across the full data lifecycle while developing skills that are increasingly in demand across all sectors. Your work will directly support our national digital transformation programme.

As our Graduate Data Analyst, you’ll:

• Help improve the quality, consistency and trustworthiness of data across our core systems.
• Analyse data to answer business questions and identify trends, risks and opportunities.
• Design reports and dashboards using tools such as Power BI.
• Work with colleagues to understand reporting and information needs.
• Support the development of our Microsoft-based data and analytics environment.
• Help document data structures, processes and reporting requirements.
• Contribute to information management and data governance activities.
• Work as part of a team while you build your professional data and analytics skills.

About You

You’ll be a recent graduate or nearing completion of your degree in a relevant discipline such as Data Science, Computing, Statistics, Mathematics or another numerate discipline.

You will also have:

• A genuine interest in data, analytics and business intelligence.
• Strong numerical and analytical skills with excellent attention to detail.
• A willingness to learn and develop.
• The ability to communicate findings clearly to a range of audiences.
• An understanding of good data quality, confidentiality and information governance principles.
• Good organisational skills and the ability to manage your workload effectively.
• Experience of tools such as Power BI, SQL and Microsoft data platforms or equivalent would be an advantage but is not essential.
• Works well with others and enjoys collaborating with colleagues across different teams.

If you meet most of the requirements, we encourage you to apply; transferable skills and experience will also be taken into consideration.

Informal Enquiries

For an informal conversation about the role, please contact Andrew Webb, Director of IT.

For questions or reasonable adjustments during the recruitment process, please email HR Team.

Key Dates

The closing date for applications is: 28 July 2026

Shortlisting date: 30 July 2026

Interviews will be held on: 5 August 2026 at Methodist Church House

Please note: We reserve the right to close this advert early if sufficient applications are received. 

This role is key to helping Stewardship build the right things, in the right way, for the people we serve. As we grow our digital products, strong discovery, clear problem definition and effective collaboration are essential.

You will shape product improvements that genuinely meet the needs of our donors and ministry partners, ensuring changes are well defined, well delivered and valuable. By bringing clarity to requirements and supporting teams through delivery and testing, you will improve the quality and pace of what we release. Ultimately, your work will help Stewardship better serve generous Christians and the causes they support, releasing more generosity for God’s work.

Occupational Requirement (OR)

As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:

· Active membership of local church congregation.

· Undergoing a course of teaching or training in personal financial stewardship and giving/generosity or experiencing the benefits from personal discipleship in this area.

An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.

VCSA Values

We demonstrate honesty, openness, and respect for everyone.

We challenge ourselves and be open to challenge from others.

We are trusted and build trust across the organisation.

We create safe spaces where creativity can flourish.

We work in true partnership with communities.

We are forward-looking.

We do the right thing.

We work sustainably.

Role Summary
We are looking for a Data Analyst to support the analysis and reporting of impact across a portfolio of projects and programmes delivered by a range of our VCSE delivery partners. This is a great opportunity for someone with a genuine interest in data who wants to further develop their analytical and reporting skills within a supportive team, working on
data that demonstrates positive impact on local communities.

Working alongside colleagues across the VCSA, you will help bring together information from different projects, support the production of clear reports and visualisations, and help the organisation understand what its data is telling us about performance and impact. You will be supported to grow into more advanced areas of the role, such as dashboard development, performance frameworks, and presenting to senior stakeholders, as your experience builds.

The VCSA focuses on supporting delivery that benefits marginalised and underserved communities, and is committed to delivering services that are equitable, inclusive, and responsive to lived experience. We are looking for someone who shares this commitment and who will approach data about the people we support with care, respect, and an awareness of the people behind the numbers.

Key Responsibilities

• Support the analysis of data across a portfolio of projects, each with its own objectives and key performance indicators (KPIs).
• Carry out quantitative analysis (numbers, figures, statistics) and qualitative analysis (feedback, case studies, survey responses) to help evaluate performance and impact.
• Support the identification of trends, patterns and areas worth exploring further, raising these with colleagues and line management.
• Support the bringing together of data from different sources and systems into clear, consistent formats for reporting.
• Help maintain accurate, well-organised data and flag any quality or consistency issues.
• Support compliance with data protection requirements and organisational policy when collecting, storing, and sharing data.
• Produce clear reports, summaries, and visualisations (using Excel and other tools) for both technical and non-technical audiences.
• Work with colleagues across the VCSA to understand their reporting needs and help improve the quality and usefulness of the data collected.
• Contribute to discussions about how the organisation measures performance and impact and support the development of monitoring tools over time.
• Take part in training and development opportunities to build skills in areas such as dashboards, statistical analysis, and stakeholder presentation as the role develops.

#Data #DataAnalyst #Qualitative #Quantitative #Charity

Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world.  Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.  We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.

We are a registered charity employing over 150 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We support hybrid working and provide excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. We will consider applications to work on a flexible and job share basis wherever possible. 

Job Description

Do you have experience in designing, reviewing or improving administrative or operational processes, with a focus on the user experience above all? Do you lead change and service improvement initiatives while working collaboratively with a wide range of stakeholders? If the answer is yes, then we want to hear from you.

We are looking for a Business Analyst to lead and deliver a transformation roadmap that redesigns and improves student services, using service design and business analysis approaches to create efficient, student-centred processes across the Union.

The role is full time (with part time possibility) and a fixed term contract for 12 months. This role is based at our Bloomsbury campus with flexibility to work from home on a 40/60 basis (40% working from the office).
 

Duties and Responsibilities

You will lead the delivery of a transformation roadmap to redesign and improve student services across the Union, focusing on creating efficient, user-centred processes that enhance the experience of student leaders and staff. This will involve analysing current ways of working, identifying opportunities for improvement, and balancing quick wins with longer-term change aligned to the academic cycle.

You will work closely with students, staff and stakeholders across the Union to co-design services and ensure they meet real user needs. Using data, insight and feedback, you will prioritise improvements, build engagement, and ensure that systems and tools—working in partnership with IT and Digital—support the delivery of better services.

Alongside delivery, you will help embed a consistent approach to service design and process management, producing clear documentation and building organisational capability for continuous improvement. You will also ensure that all changes align with governance, risk and compliance requirements, supporting sustainable and effective service delivery.

Our ideal candidate will have strong analytical and problem-solving skills, a good understanding of service design or business analysis approaches, and the ability to communicate complex processes clearly to diverse audiences.

For full details on this role, please view the job pack attached below.

Please be aware, we have displayed the full salary range in line with our recruitment policy. New appointments would normally be made at the starting point of the scale.

Interviews will take place between 3rd - 7th August.

Senior Statistical Analyst

London

Contract – Maternity cover, 12 months fixed term

Working hours – Full time (35 hours per week). Standard working hours between 9am – 5pm.

Working arrangements – London, hybrid homeworking (minimum 6 days a month in office).

We are seeking to recruit a confident and enthusiastic Senior Statistical Analyst with proven ability to work comfortably on their own and as part of a team.  They will work on statistical analysis projects, having expertise in improving data quality, data analysis, data reporting, and communicating statistics and trends to a lay audience. The person will be responsible for supporting the statistical analysis of project work, basic research of examinations trends, reporting, and data management across Federation.

The successful candidate will be educated to degree level in a mathematics, statistics, or other numerical related subject. They will also have advanced IT skills, experience with programming and statistical analysis, experience in managing projects, and be able to present technical and statistical information in a clear and easy-to-understand manner to a variety of stakeholders.

The RCP positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity. 

The RCP is all about our people – our members, staff, volunteers and leaders. We educate, influence and collaborate to improve health and healthcare for everyone and know we can only do this by being inclusive, encouraging and celebrating diverse perspectives. Welcoming into our community people who represent the 21st-century medical workforce and the diverse population of patients we serve is a priority for us. 

Claire House has an exciting opportunity for a collaborative and influential individual with excellent communication skills to support the production, management, protection and integrity of data reporting and insight within Claire House, enabling informed operational and strategic decision-making.

About Us:

Claire House is a place of positivity and laughter, where we help seriously and terminally ill children live life to the full. At Claire House we are passionate about providing outstanding care to children who aren’t expected to live to be adults, as well as support for their families, from across Merseyside, Cheshire and North Wales. By providing specialist nursing and end of life care, as well as emotional support, Claire House helps families through some of the toughest times of their lives. It offers places for children to relax and enjoy themselves, whatever their age.

In this role, you will be:

● Collecting, processing, analysing and interpreting data from a variety of internal and external data systems.

● Using business intelligence tools to prepare and deliver reports, dashboards and data outputs to the organisation.

● Developing interactive visualisations to enable insight and track key performance indicators.

● Producing board packs for senior leadership and trustees in collaboration with the business.

● Producing reports for any regulatory, compliance or benchmarking purposes.

● Developing and maintaining data models to support efficient data processing, storage, and retrieval.

● Monitoring and auditing data quality, making recommendations for improvements where appropriate.

● Building and developing relationships with internal clients and stakeholders to fully understand data usage and content.

● Gathering, understanding and documenting detailed business requirements using appropriate tools and techniques.

● Collaborating with the Application Development Team to align data initiatives with systems development.

● Assisting the Data & Insight Manager with any data or IG governance tasks.

The successful candidate will act as a supporting consultant as well as data expert, working closely with the Data & Insight Manager to further establish the team as the go-to resource for all of the organisation’s data, information and insight needs.

What we offer you:

In addition to a competitive salary:

● Generous annual leave – 35 days including bank holidays

● Company pension scheme

● Life cover 2 x salary

● Free on-site car parking

● Free eye sight test

● Cycle to Work Scheme

If this sounds like the role for you, please read the job description here.

All applications must be submitted on a Claire House application form available on the Claire House website. 

Closing date for applications: 15th July 2026

Interview date: 24th July 2026

We regret that only shortlisted candidates will be contacted.

We are actively seeking candidates from a diverse range of backgrounds. At Claire House, we welcome applicants from all backgrounds and value everyone as an individual. We are committed to organisational practices, which promote diversity and inclusion for all employees and volunteers regardless of age, disability, gender reassignment, sex, marriage, and civil partnership status, pregnancy and maternity status, race, religion or belief. Connecting these differences creates a productive environment in which everyone feels valued.

Claire House wants to meet the aims and commitments set out in its equality policy and will appreciate your help and co-operation in completing the Equality and Diversity form found on the Claire House website. 

This organisation’s recruitment and selection procedures reflect our commitment to equal opportunities and safeguarding and promoting the welfare of children and young people.

This role is subject to a standard DBS check.

Registered Charity No. 1004058

With Salesforce, Microsoft O365, and Power BI as our primary business systems, this role helps to refine and enhance our ways of working, while gaining exposure to system development across a broad range of platforms.
Working in close partnership with the Change Manager, the Business Analyst acts as a key interface between the Foundation’s business functions – including Impact on Urban Health, Charities, People & Culture, and Endowment – and the technical specialists within the Technology team.

The Business Analyst is fundamental to ensuring that colleagues across the organisation are equipped with the systems, processes, and information they require to deliver high quality, impactful work.

Strategic Alignment
• Recommend and champion improvements to the Foundation’s ways of working to ensure alignment with the Digital Transformation Strategy.
Business Analysis
• Analyse business processes to understand current workflows and identify opportunities to improve efficiency, effectiveness, and user experience.
Requirements Gathering & Documentation
• Facilitate workshops, interviews, and discovery sessions to gather requirements.
• Produce clear documentation including user stories, acceptance criteria, process maps, and functional specifications.
Data Analysis
• Interpret organisational data to identify trends, issues and opportunities.
• Support evidence-based decision making across teams.
Project Delivery & Project Management
• Lead project delivery using agile methodologies where appropriate.
• Manage delivery against agreed plans and report progress to internal and external stakeholders.
• Identify and manage project risks, issues, and dependencies.
Process Design & Support
• Work closely with users to design new processes and optimise existing ones.
• Support teams to ensure processes are followed effectively and in line with governance requirements.
• Collaborate with People & Culture to develop training and induction materials that support effective system and process use.
Stakeholder Engagement
• Build strong working relationships across the Foundation.
• Manage expectations and priorities across technical and non-technical groups.
Business Partnering
• Work collaboratively with the Technology team to identify patterns, cross-organisational opportunities, and recurring issues.
• Support technical colleagues in responding to end user support requests.
Testing & Quality Assurance
• Ensure all developments are thoroughly tested and meet user expectations.
• Contribute to consistent standards in terminology, templates, and record management.
Product Backlog Management
• Manage the product backlog in partnership with product owners and the Salesforce administration team, ensuring prioritisation aligns with business needs.
• Maintain accurate and up-to-date process documentation, standard operating procedures, and knowledge base materials.
Documentation & Knowledge Management
• Maintain accurate and up-to-date process documentation, standard operating procedures, and knowledge base materials.
Governance & Compliance
• Ensure system and process designs comply with internal governance frameworks, audit requirements and data protection regulations.
Business As Usual Activities
• Support day-to-day system operations, including responding to support requests, performing minor configuration changes, and delivering training.
• Carry out any additional ad hoc tasks required to support the Technology team.
Ways of Working
• Lead and contribute to continuous improvement initiatives, enhancing the Technology team’s internal ways of working.

Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role

Skills, abilities, and attributes:
• Self-starter – adaptable, proactive, works with integrity, and exhibits our enterprising, collaborative, delivery-minded and inclusive cultural and behavioural values.
• Excellent interpersonal skills – able to liaise with both internal and external teams confidently and effectively.
• Excellent written and oral communication.
• Imaginative and innovative – able to look at problems from different angles and develop alternative solutions.
• Logical and methodical – able to plan and document complex workflows and processes that can accommodate all possible outcomes.
• Great planning and organisational skills – able to work to multiple prioritised tasks, targets, and deadlines.
• Passion for quality and accuracy.
• Committed to continuous improvement.
• Enterprising – looks at things from different angles and is open to new ideas and perspectives.
• Collaborative – contributes to collective effort and gives time and attention to people and ideas.
• Delivery-minded – is accountable for results and willing to get stuck in and work at pace.

Knowledge, experience, and qualifications:

• Business analysis, process design and documentation experience (essential)

• Experience of running requirement gathering workshops (essential)

• Cross-team collaboration (essential)

• Experience in delivering transformative projects (essential)

• Delivery of group and individual training (essential)

• Agile methodology (essential)

• Experience of leading and facilitating meetings and workshops, using a range of recognised techniques to elicit requirements, gather feedback, present findings and provide well-reasoned recommendations to inform delivery decisions.

• Project management (desirable)

Benefts:

• Contributory pension
• Annual personal development budget
• Annual health and wellbeing personal allowance
• Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
• Health and wellbeing programme that offers optional free yearly health check-ups.
• Support for healthy eating via fruit bowls and onsite lunch facilities. 
• Agile working, flexible hours, and supportive IT kit. 
• Shower facilities and bike lock area. 
• Generous annual leave (27 days + bank holidays)
• Subsidies for glasses
• Employee Assistance Programme

The Role

We are looking for an End User Services Analyst to join our IT Operations team, where you will play a key role in delivering a high-quality, customer-focused IT service across the Law Society. As part of a forward-facing team, you will provide both in-person and remote support to staff and visitors, ensuring the smooth operation of IT services across the organisation.

In this role, you will be responsible for managing incidents and service requests in line with agreed service levels, escalating where appropriate and ensuring timely resolution. You will support a range of hardware and software, maintain meeting room technology, and help ensure end user equipment is readily available and fit for purpose. Working within an ITIL framework, you will contribute to continuous service improvement while ensuring compliance with IT security and policy standards.

You will also manage user access across systems, including Active Directory, VPN and business applications, keep accurate records within the ITSM toolset, and support the ongoing development of the Service Desk knowledgebase. Maintaining stock levels of equipment and licensing, in collaboration with IT Procurement, will also form part of your responsibilities.

What we're looking for

We are seeking a proactive and customer-focused individual with experience in a Service Desk or End User Services environment. You will have strong troubleshooting skills across both hardware and software, along with a solid understanding of ITIL processes and service management principles.

You should be comfortable managing user access, including Active Directory and VPN, and able to prioritise your workload effectively in a fast-paced environment. Strong communication skills are essential, as you will be supporting a wide range of users with varying levels of technical understanding. A collaborative approach, attention to detail and a genuine commitment to delivering an excellent user experience will be key to success in this role.

What's in it for you

This is an excellent opportunity to work with contemporary thinkers in a progressive membership organisation. The successful candidate will join a strong brand with a reputation for excellence and legal expertise, committed to promoting equality, diversity and inclusion, and a culture of trust, clarity, excellence and respect.

This role requires a minimum of four days per week in the office.

Please note: if you are an internal applicant, Pay Policy will apply.

The Law Society represents solicitors in England and Wales. From negotiating with and lobbying the profession's regulators, government and other decision makers, to offering training and advice, we're here to help, protect and promote solicitors.

Market Research Analyst (Insights Coordinator) 

We’re looking for someone who is passionate about using data and insights to empower our student leaders and staff to make change and ensuring we are the experts about our students. You’ll join our Insights Team to expand our sector-leading insights function and collaborate with other Guild departments and University stakeholders to deliver strategic and student-facing projects, and build data curiosity across the organisation.

The Role

Role: Market Research Analyst (Insights Coordinator)
Hours: 35 hours per week (to be worked flexibly)
Salary: £26,586 per annum
Contract: 24 month fixed term 
Location: Exeter/Hybrid 

Who are we?
Exeter Students’ Guild is the University of Exeter’s students’ union, led by students for students. We’re an independent charity, offering a wide range of opportunities, services and support to help students get the most out of their unique journeys at university. This includes everything from social activities to making sure things are going well on their academic course. We have over 300 student groups and all of our work is led by, and in the best interest of, our members.

The Guild is a truly rewarding place to work. Our talented and passionate staff make a real difference to the lives of students every single day, working together to achieve the Guild’s purpose: to shape an excellent student experience for all students at Exeter by empowering them to take their place in the world and make a positive difference. We are looking for people who recognise that the Guild is student-led and share a genuine passion for student engagement and empowerment. If you share a commitment to our values and want to be part of a radically inclusive organisation with a seriously exciting future ahead, we can’t wait to hear from you.

What will you bring?

· You’ll have experience in planning and delivering research projects
· You know how to use Microsoft Excel and PowerBI (or similar) to transform and interrogate data
· You’ll be able to communicate data in easy-to-understand formats

We offer lots of great benefits including enhanced family pay, at least 6-weeks’ holiday, sustainable travel incentives, access to exclusive discounts and perks and a free confidential advice service. We’re committed to helping you achieve a healthy balance between your work and home life through a real commitment to flexible and hybrid working. We also provide access to great development opportunities, including a personal development budget for you to spend on sharpening your skills. We’ll also help you to gain valuable experience, ensuring that you have opportunities to grow your career both here at the Guild and beyond.

Inclusion is central to the Guild. We approach our work collaboratively, empower our people and celebrate our uniqueness. If you’re driven to empower others and achieve great things, you’ll fit right in. Our people are proud of who they are and value each other’s differences, and we are committed to creating a diverse community that is radically inclusive of race, gender, age, religion, identity and experience.

You can view the role profile amd find how you can apply via our website. 

For general enquiries, please contact us - details can be found on our website. 

How to Apply? 

Please submit your application via our recruitment portal. You will need to provide an up-to-date copy of your CV, and answer the following questions related to the person specification for the role: 

• Please outline your experience of gathering and analysing data to produce recommendations
• Please tell us about your approach to summarising data into easy-to-understand formats for diverse audiences to empower change
• What is your understanding of our values, and how would you use them to shape insights and research at the Guild?

Please note: 

• We will contact you to let you know the outcome of your application. This can sometimes take a few days. 
  You must be able to provide proof of your right to work in the UK before starting work with us. We are not currently able to sponsor employees requiring a visa. 
• Applications received after the above closing date will not be considered. 

A message from your new Manager 

Amy Holden, Senior Research and Insights Manager

 If you'd like an informal chat with me to find out more about the role, the team and what we’re looking for in our Insights Coordinator, please get in touch - I would love to hear from you!

Dates for your Diary

· Closing Date: Monday 20 July at 10am
· Shortlisting: Wednesday 22 July
· Interviews: Thursday 30 July

We look forward to hearing from you!