Manager jobs in golders green, greater london

At over 200 acres, Crystal Palace Park is far larger than most urban parks. Beloved as a ‘back garden’ to many people in the surrounding neighbourhoods, it is also of national and international significance due to its design as the grounds to the Victorian architectural masterpiece, The Crystal Palace, and its rich unique heritage including the 170-year-old world-famous dinosaurs. Today, circa one million people visit the park every year; to relax and meet friends and family, take part in sports and physical exercise, enjoy world-class acts during summer festivals, or simply have a moment of peace and enjoyment of nature.

The Senior Communications & Marketing Officer role offers the opportunity to join a young and growing registered charity at an exciting point in its evolution, and to help establish Crystal Palace Park as an exemplar in urban park management, community-led regeneration and cultural and heritage programming whilst restoring its position as one of the UK’s leading visitor attractions.

We are looking for a creative, organised and audience-focused marketing and communications professional to join the Trust. Reporting to the Senior Communications & Marketing Manager, you will work with the whole team identifying the best ways to use our different channels to share our unique and inspiring stories and develop our profile at local, national and international levels. 

You will have experience of coordinating marketing and communications activity, ideally in a visitor-facing venue. 

You will have oversight of the website, social media platforms, e-newsletter and audience research programme and will support with press enquiries, PR and content development. If you are an ambitious self-starter looking to develop your skills across a wide marketing, communications and digital remit in a unique cultural and heritage landscape, then look no further!

How to apply
Applications must be received by 9 June 2025 @ 10am

First round interviews will be held w/c 16 June 2025

Second round interviews to be confirmed.

All applicants must submit an Equal Opportunities Form

Position  | Caseworker
Salary  | £30-32k dependent on experience
Contract type  | Permanent- 0.6FTE (3 days a week)
Remote/Hybrid  | Hybrid
Days in office  | 2 days
 
Overview and key points on the role  | Rape Crisis South London is looking for 2 part time skilled, passionate and professional Caseworkers who will be based within the Advocacy Service.  As a Caseworker you will support clients through their journey through the housing and benefits system by providing practical and emotional support to survivors of sexual violence.  You should have a good working knowledge of Housing processes and Welfare benefits systems with experience of carrying out assessments and completing applications.  In addition to having excellent interpersonal, communication and facilitation skills you should also be able to develop key relationships with external agencies such as the local authority.   You should have demonstrable experience working with survivors of sexual violence and of working in a trauma-informed way. We will provide clinical supervision, full training and line management, and the opportunity to develop your skillsets. Responsible to the Advocacy service manager you will be a key member of the advocacy service, working alongside our ISVA’s in a busy and supportive team.   

The post is open to female applicants only as the role is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.  RCSL is an equal opportunities employer, and we are particularly keen to receive applications from women underrepresented in management and leadership roles in the violence against women and girls movement.  All positions are located in the UK and require the right to work in the UK.   

How to apply  | Please apply with an up-to-date CV and cover letter (of up to 1000 words) identifying how you meet the essential and any desirable qualifications, skills and experience

Closing date: 15th June,  we will be reviewing applications as we go so may close earlier if we recruit before the closing date. 

ID: 1461 Toy Appeal Campaign Assistant 

Service: External Engagement (Fundraising and Comms)

Salary: Grade 1 Point 10: £23,493 FTE per annum + Inner London weighting

Location: London. Hybrid. Two days per week in Central London with the other three days home working if desired.  Our office space is wheelchair accessible.

Hours: 37 hours per week (full-time) 

Contract: Temporary 24-week contract 

From early/mid July through to mid January 2026  

Family Action & the Role’s Impact:

At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities. 

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the 

importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today. 

The Toy Appeal Campaign Assistant plays a vital role in helping to coordinate Family Action’s Christmas Toy Appeal campaign, liaising with companies, groups, our services and partner charities to ensure the timely delivery of over 10,000 toys and gifts to disadvantaged children and young people.   

If you are an enthusiastic individual who works well under pressure and wants to make a significant difference to thousands of children over Christmas, then this role is for you! You will gain experience in being involved in a large project and work across multiple teams including fundraising and marketing.     

Main Responsibilities:

1. Acting as a first point of contact for the Toy Appeal, responding to enquires from organisations wishing to take part in the appeal, as well as internal colleagues receiving gifts for service users.   

2. Responding to all enquiries in a timely and professional manner.  

3. Matching gift requests with pledges from donors and preparing information on gift requests.  

4. Maintaining a live list of all requests for gifts from approx. 60 services and projects, and over 100 companies and community groups, updating as matches are made and requests are filled.   

5. Building positive relationships with corporate donors through written and verbal communications, including email, telephone and occasionally meetings/visits where appropriate.   

6. Co-ordinating deliveries of gifts from donors to projects, ensuring needs and requirements of both parties are met.   

7. Accurately creating and maintaining donor and donation records on Family Action’s Salesforce based CRM system.  

8. Assisting the Corporate Partnerships Manager and Fundraising Administrator with donation processing and administration.   

9. Stewarding Toy Appeal fundraisers, encouraging the use of fundraising platforms such as JustGiving, providing fundraising materials and sharing the impact of their fundraising.

10. Researching to find suppliers for gifts that need to be purchased using donated funds.   

11. Supporting the Marketing and Communications team by providing regular information and updates about the appeal.   

12. To ensure you have an understanding (appropriate to your role) of, and comply with Family Action’s procedures for promoting and safeguarding the welfare of children and vulnerable adults.

13. To be able to evidence Family Action’s values at all times, which underpin Family Action’s mission of ‘building stronger families’ by: 

• Being ‘people focused’  

• Reflecting a ‘can do’ approach  

• Striving for excellence in everything we do  

• Having mutual respect for everyone we work with, work for and support through our services  

14. Embrace and implement Family Action’s Equality & Diversity Policy in every aspect of your work and positively promote its principles amongst colleagues, service users and other members of the community.   

15. Comply with Family Action’s Health and Safety and Data Protection policies and protect your own and others’ health, safety and welfare.  

16. Work flexibly as may be required by the needs of the service and carry out any other reasonable duties as required.    

Main Requirements (for details check the job description and person specification):

Essential  

1. Ability to work effectively under pressure and juggle multiple tasks  – we have a tight window to coordinate thousands of presents!   

2. Excellent verbal and written communication skills – you’ll be the main contact for companies, community groups and our services and will need to communicate effectively over the phone and by email, representing Family Action in a professional manner.  

3. Highly organised – we’re looking for someone who can handle a big excel spreadsheet and is confident with organising logistics.  

4. Passion, enthusiasm and a love for all things Christmassy!   

Desirable  

5. Experience in an office environment  

6. Experience coordinating fundraising or donations campaigns  

7. Experience using a CRM system  

To Apply:

• Click the “Apply Now” link below and fill out our digital application form

• Closing Date: Monday 9th June 2025 at 23:59

• To learn more about Family Action: Careers

Interviews are scheduled to take place from 16th- 24th June 2025 in-person or virtually, with slots throughout the working day and early/late slots available. 

For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: katrina.fritsch (full email address available on the advert document).

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role, and will reimburse your travel cost if you attend an interview.

The Finance & Administrative Officer role offers the opportunity to join a young and growing registered charity at an exciting point in its evolution, and to help lead on establishing Crystal Palace Park as an exemplar in urban park management, community-led regeneration and cultural and heritage programming whilst restoring its position as one of the UK’s leading visitor attractions.

We are seeking candidates who have experience working in a finance function and have skills in office management and administration including data processing. Reporting directly to the Head of Finance and Corporate Services, the role provides support in bookkeeping, credit control (inputting of sales and purchases invoices), health and safety and smooth running of the office (ranging from ensuring there is milk in the fridge to ordering stationery as well as IT requirements). As the main point of contact for callers and visitors an awareness of excellent customer service will also be needed. The role is very varied and will suit a candidate skilled at multi-tasking and who has attention to detail. 

The appointment comes at a pivotal moment: in September 2023, after 25 years of community campaigning, Crystal Palace Park Trust took over custodianship of this unique landscape via a 125-year lease from the London Borough of Bromley. We are now working closely with them and a wide variety of other park and community stakeholders to deliver our mission: to protect, manage and improve Crystal Palace Park as a green, historic, ecological, recreational, sporting, cultural and educational resource in the interests of park users and of the wider community.

We are looking for a Legacy Marketing and In Memory Manager to be responsible for delivering the legacy marketing programme as well as excellent stewardship of Legacy and In Memory supporters.

This is a London hybrid role with ideally 2 days a week in the office, there could be flexibility with this

The Charity
A well respected health charity dedicated to supporting high-quality research and investment in developing effective treatments, while also championing equality, diversity and inclusion. You would be joining a welcoming team with a collaborative work culture while also being eligible for the employee benefits, which include
- A generous annual leave starting at 25 days per annum increasing one day each year after five years up to a maximum of 30 days
- Time off in lieu for out-of-hours work
- A pension contribution of 5% of your basic salary into a group personal pension plan with a minimum personal contribution of 3%
- Life insurance through death-in-service benefits from the first day of employment..... as well as much more.

The Role
Work with the Head of Individual Giving and Legacies to develop the Legacy marketing and In Memory strategies and devise and implement meaningful supporter journeys.

Deliver programmes across direct, digital, video and internal channels to increase future income from Gifts in Wills and In Memory fundraising.

Plan legacy events including identifying potential audiences/invitees, sourcing venues, arranging engaging speakers, and presenting content.

The Candidate
Demonstrable experience in creating and managing Legacy and/or In Memoriam Marketing campaigns for a charity.

Experience of managing full mix marketing including direct mail, telemarketing, email and online campaigns.

Experience of managing a campaign budget.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Are you a forward-thinking People Diversity, Inclusion, and Belonging Manager with a passion for working in the arts and culture sector?

I am working exclusively with one of London’s most iconic attractions, which is looking to appoint a permanent People Diversity, Inclusion & Belonging Manager (DI&B), paying £42,000 per annum. My client welcomes over 3 million visitors annually, connecting artists, makers, and thinkers to a wide range of audiences. They host a number of events each year that combine the arts and education worlds. It is an exciting time to join the organisation as it goes into its 25th year as a charity, and they are in the process of rolling out their new people strategy and new learning management system. They currently have around 135 full-time staff and up to 200 casual staff working at any one time.

Located in the heart of London, close to several excellent transport links, restaurants and shops, you will be part of a small but high-achieving people team where you will lead and implement their Diversity, Inclusion, and Belonging (DI&B) roadmap. The role also requires someone with an HR generalist background who can help deliver the wider People Team objectives. The charity offers hybrid working, going into the office 3 days per week.

The key responsibilities of the role include:

• Leading and implementing their DI&B roadmap, ensuring strategic goals are met.
• Working closely with the Head of People to integrate DI&B best practice into policies.
• Establishing a framework for their DI&B values, ensuring they are integrated into all areas of the organisation.
• Supporting the design of their DI&B training programs, including workshops, e-learning modules, and facilitated discussions.
• Supporting the People Team on employee relations cases when required.
• Being a trusted point of contact for HR queries, recruitment, onboarding, performance, and pay.
• Supporting the Head of People to drive initiatives which include wellbeing, employee engagement, retention, and development.

Their employee benefits include:

• 25 days plus Bank Holidays
• 8% employer pension contributions
• Tickets to events and entrance to other London Heritage sites
• Option for salary sacrifice
• Season ticket loan
• Cycle to Work scheme

This is the ideal opportunity for a CIPD-qualified (Level 5) HR professional with a background in both HR and DI&B. You will be the focal point for everything DI&B within the organisation, and the role will allow you to use all your knowledge and expertise to help drive forward DI&B.

My client is looking for a data-driven professional who can build excellent relationships across the organisation, building trust and rapport with diverse groups. The ideal candidate would have a background of working in either the arts and culture or charity sector.

The interview process will consist of two interviews. The first interview will be held on MS Teams, and the second will be held in person at their office.

For more information on this exciting opportunity, please get in touch.

Do you have significant experience in logistics, freight forwarding and supply change management?  Are you looking for a role where you can impact the lives of millions of individuals in disaster hit and vulnerable communities worldwide? We have an exciting opportunity for a Head of Logistics and Supply Chain to use their expertise to drive forward and successfully deliver our logistics strategy.

IHP is a well respected organisation providing access to essential medicines, bridging the gap between pharmaceutical companies and aid agencies to enable medicine donations that literally saves lives. Our Logistics and Supply Chain team are integral to IHP's mission.

The specific purpose of this post is:- 

• To manage an effective logistics and supply chain team (6 staff)
• To deliver a shipping pipeline agreed with other operational teams
• To ensure excellent 'customer service' to our pharmaceutical company and NGO (aid delivery) partners
• To oversee strong relationships with third party warehouse providers and freight forwarders 
• To drive continuous improvement in processes and achievement of agreed organisational metrics

Person Specification
Skills and Experience

Essential
-  Significant experience in Logistics, frieght forwarding or supply chain management 
- Proven ability in overseeing the execution of supply chain strategy to enable organisational goals 
- Experience of managing effective teams 
- Technical and applied understanding of logistics software and warehouse management systems 
- Track record of identifying operational improvements, delivering projects, change management, and influencing others to deliver change 
- Experience in a compliance driven environment 

Desirable
-  Experience in analysing metrics and data-driven making (desirable)
- Eexperience in pharmaceutical (GDP) standards

Skills and Attributes
- Committed to IHP’s Christian Ethos and values
- Able to build and hold strong stakeholder relationships
- Collaboration and representation skills (internal and external) 
- Capable problem-solver
- Strong leadership and team management skills, with the ability to motivate and inspire a team.

For further details regarding responsibilities and person specification, please see the job description.

IHP is an Equal Opportunities Employer and is committed to working and embedding diversity and inclusion in all areas of our work including recruitment and selection. We actively encourage applicants to inform us of any specific support or reasonable adjustments we can make in the recruitment process (eg for disability or neurodivergence) and will continue this conversation into employment, as appropriate. 

Staff regularly spend time together praying for IHP’s work and there is an occupational requirement for the post holder to have a personal commitment to the Christian faith.

Applicants must have the legal right to work in the UK.

IHP Staff Benefits

• 25 days annual leave plus bank holidays 
• Specsavers eyecare vouchers
• Life Insurance and Critical Illness Cover
• Health and wellbeing support 
• Bike2work scheme
• Training and development opportunities
• Hybrid working/Modern office near Chancery Lane tube station

We have an active Equality, Diversity and Inclusion staff working group.  Our staff describe our culture as 'inclusive', 'dynamic' and 'rewarding', a place where you will be supported to 'thrive professionally and personally'. A new starter has described IHP as a place which 'puts people at our heart'. 

Join a dynamic team where your skills are valued, your voice is heard and you have the space to work independently and develop!

Applications will be reviewed as received and interviews will be held when required so please submit your application at the earliest opportunity.

Are you our new Interim Marketing and Brand Manager?
Do you have the passion and ideas to amplify our ambitious plans to improve the lives of everyone affected by ovarian cancer? Could you play a pivotal role in driving forward our brand identity, as well as developing insight-led marketing strategies and campaigns that inspire action and encourage more people than ever to support our work?

We are looking for an Interim Marketing and Brand Manager who will bring their creative flair, marketing experience and leadership skills to our brilliant team of communications experts. This is a great role for you if you have a background in marketing and brand within the charity sector, and are lookjng for the next step in your marketing and communications career with a leading, national charity.

A confident self-starter and people person who loves building relationships across teams, you’ll be brimming with ideas, and have the marketing experience to make them happen so that together with our communities, we achieve a world where everyone survives and lives well with ovarian cancer. With the support of the Head of Digital and Marketing you’ll work across the organisation to ensure that the Target Ovarian Cancer brand is front and centre, develop and deliver marketing and communications strategies, plans and campaigns to achieve the organisation’s business objectives and KPIs, focussed on attracting and engaging more people who want to use our supportive services, campaign for change, partner with us, and donate or fundraise.

We are an ambitious charity, building on our achievements and targeting what’s important to stop ovarian cancer devastating lives - symptoms awareness, early diagnosis, better treatments and support for all. It’s an exciting time to be joining Target Ovarian Cancer as we move into our ambitionus new three year plan.

Join us and together we'll fight for a world where everyone with ovarian cancer lives.

The role is a full time, 35 hours per week, one year fixed-term contract position.

We currently offer a hybrid-working model. This means you may usually work from your home or remote location, but are expected to attend meetings and pay for your own travel to the office in Angel, London when required.

Please submit your application by 26 May 2025.  We will be looking to also schedule interviews week commencing 26 May 2025.  In the event you are invited to interview, you will be given the opportunity to let us know any reasonable adjustments you may require to the interview process.

Target Ovarian Cancer does not hold a sponsorship licence and therefore cannot sponsor any individual to work in the UK.

We want to make our recruitment accessible to all, if there is a way we can support you in your application, please contact us.

Permanent

35 hours per week

£45,900 per annum

Home based

The Children's Society has been helping children and young people in this country for over 140 years. We run local services that support children when they are at their most vulnerable and in desperate need of help. We're there for children, every step of the way.

This role sits within Social Impact. Social Impact's primary focus is on 'Building a Movement,' which drives two key objectives:

-Changing society's attitudes and actions towards young people

-Growing support, raising income for The Children's Society

We are currently looking for an enthusiastic and experienced corporate fundraising expert to join our dynamic, ambitious team.

A key part of this role will be your ability to identify, explore and develop corporate partnership opportunity, to convert prospects and establish dynamic, mutually beneficially relationships with organisations to support The Children's Society.

KEY SKILLS AND COMPETENCIES

In order to be successful in this role, you must have:

-Relevant experience gained in a new business role, evidencing business development skills having secured £100K+ corporate partnerships

-A successful track record in securing corporate partnerships through individual approaches, utilising advanced influencing, negotiation and communication skills

-Expert knowledge of purpose-led partnerships, corporate partnership and fundraising methodology the CSR/ESG market and overall understanding of wider relationship fundraising audiences and methodologies, and all legal and regulatory issues surrounding corporate/charity partnerships

-Experience of having secured a variety of corporate partnerships such as philanthropic, commercial (brand collaborations - CRM's, sponsorship, use of IP etc), engagement, strategic.

-Ability to influence and persuade in a medium/large complex organisation

-Experience of coaching or line managing colleagues to succeed

[INFO ABOUT THE CHILDREN'S SOCIETY

The Children's Society runs over 100 local services that help thousands of young people who desperately need our support, and we campaign to get laws and policies changed to make children's lives happier and safer.

Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more.

The Children's Society is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.

Therefore, candidates applying for work in our CYP Directorate will be required to complete an “Employment history_template” document prior to interview. The fully completed document should be loaded by the candidate at the point of uploading your CV.

The closing date for applications is midnight on Friday 30th May 2025. If, after 14 days, we have received enough applications we reserve the right to close the vacancy from Friday 16th May onwards.

Interviews will be held week commencing 2nd June.

IN3

Civitas Recruitment are delighted to be working with a fantastic Diocese based in Westminster. The Diocese is a faith-based charity and one of the leading Catholic Dioceses in the country delivering their charitable mission through their network of 208 schools, 212 parishes and hundreds of social justice initiatives. An exciting opportunity exists for an Individual Giving Manager to join the team. As Individual Giving Manager, you will lead on the planning, coordination and delivery of the charity’s three major annual appeals. The Cardinal’s Appeal, The Priest Training Fund Appeal and The Sick & Retired Priests Appeal. This is a multifaceted role that will require strong project management skills with strong Marketing and Communications skill set.

The postholder will organise and manage the events associated with these appeals, ensuring effective promotion, engagement, and delivery. You will also support and deliver additional ad hoc fundraising events as required. This is a full-time, permanent role, hybrid, based in Westminster.

Who are we looking for?

Ideal candidates will have previous experience of delivering fundraising activities or alternatively previous experience of events management and marketing. With excellent project management skills, you will be able to deliver on marketing projects ensuring quality of output and under budgets and agreed timescales. You will be comfortable in using data sets and CRM systems as well as developing strong relationships with donors and prospects. Excellent interpersonal awareness and communication skills with the ability to listen and understand the needs of others is essential for this role.

If the above role description sounds of interest and you feel like you meet the criteria; please apply immediately or for further information, please contact Syed at Civitas Recruitment for a full JD and informal discussion. Early applications are encouraged as we will be reviewing on a rolling basis.

Join Citizens Advice Richmond as an Financial Resilience Navigator 

Citizens Advice Richmond is launching an exciting new project and seeks a passionate Financial Resilience Navigator to join our team. This rewarding role involves providing holistic support to vulnerable households across the Richmond Borough, helping them achieve greater financial sustainability.  

You will serve as a single point of contact, assisting clients with welfare benefits, income maximization, debt management, housing, and related issues. This role emphasizes connection, compassion, and coordination, requiring collaboration with various organizations and council services to ensure comprehensive client support. Key responsibilities include client advocacy, community outreach, case management, and stakeholder collaboration.

For more information and how to apply please see the job pack attached.

Start Date: Immediate Start

Deadline: Rolling – as soon as the position is filled 

Job Purpose

This role sits within our new forensic Women’s Nova Roots service, which is a peer led service for women who are leaving forensic services, based in West London. The service will be open 3 days a week: one weekday evening out of hours and three weekends a month (flexible weekend pattern and times can be arranged).

The aim of the service is to support women who are leaving forensic care to re-integrate into society by offering a community social hub. The focus of the service is to provide social engagement, relaxation and a touch point for out of hours forensic support. The Women’s Hub will provide face-to-face holistic group support, offer psychoeducation and health workshops tailored and coproduced to the direct needs of clients, offer peer-led groups which will be co-designed and led by the clients accessing the hub. We will also offer a range of activities onsite.

Nova Roots will be an extension of the existing support offered by the Specialist Community Forensic Team (SCFT), offering out of hours social support. All referrals into the hub will be directly from the SCFTs and local hospitals.

The Nova Roots will be staffed with 1 part time Project Coordinator and 4 Forensic/Peer Led Volunteers – with Service Manager oversight. The Project Coordinator will work directly and closely with the SCFTs.

 

The Role

The role of the Nova Roots Project Coordinator is to arrange and coordinate a range of psychoeducation, health and peer-led workshops which will be delivered 3 times a week. The Nova Roots Project Coordinator will be responsible for managing the 4 peer-led volunteers and oversight of the site 3 days a week. The Nova Roots Project Coordinator will also be required to be in regular communication with the SCFTs.

The role will require hybrid working: onsite when the hub is open and 1 day of planning/coordination which can be worked remotely on a rota basis.

Key Responsibilities

• Providing a person centred and recovery orientated approach in all aspects of the roles and responsibilities.
• Promoting people’ rights and responsibilities
• Considering each person as an individual
• Working collaboratively with clients to understand their needs and developing flexible and realistic crisis support packages/person centred plans
• Understanding of safety planning
• Experience of working within forensic services
• Understanding and experience of challenges for forensic leavers (social, health, welfare, interpersonal)
• Experience with de-escalation, recognising and mitigating risks.
• Experience of working with those in crisis and challenging behaviour
• Listening to clients and encouraging positive steps towards self-management of crisis and recovery
• Understanding safeguarding adults and children processes and legal requirements
• Understanding of social issues such as debt, housing and welfare benefits
• Promoting people’ rights and responsibilities
• Providing advice, information, practical and emotional support to clients
• Proactively recognising the indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies e.g., CATT, Emergency Duty Teams, CAMHS, Safe Space, SCFT etc
• Engaging with clients to show empathy, inspire hope and promote recovery
• Establishing supportive, empowering and respectful relationships with clients and carers/ family
• Maintaining accurate records, detailing interventions
• Ensuring that outcomes, outputs and impact are recorded
• Providing administrative and management support to the team
• Attend reflective practice, clinical supervision, peer supervision and line management supervision
• Create and maintain good working relationships with partner agencies
• Follow workplans
• Actively participate in training and development
• Provide and manage resources for clients and staff

 

Person Specification

• Minimum of 1 year working in forensic mental health services and with clients experiencing mental health distress, crisis and forensic/criminal backgrounds
• Experience of managing challenging behaviour and dealing with clients with complex needs
• Minimum 1 year of project coordination/management
• Experience of facilitating workshops/group sessions
• Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
• Evidence of continual professional development
• Understanding of the principles of trauma informed care
• Understanding of suicide prevention and safety planning
• Understanding of the relationship between mental health and social issues and how these issues may impact on physical, mental and emotional wellbeing
• Understanding of relevant legislation and policies
• Awareness of issues in mental health service provision
• A good understanding of mental health conditions
• Experience of working with vulnerable individuals
• Creative and flexible approach to working with individuals
• Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations
• Ability to prioritise and manage workload
• Ability to involve clients and carers in all aspects of work
• Empathy and non-judgemental approaGood communication skills
• Capacity to work within an agreed shift pattern
• Experience of delivering information and advice (housing, benefits, debt etc)
• Experience of non-clinical, therapeutic interventions like psychoeducation
• Good IT skills including Word, Outlook, Excel and PowerPoint, with proven ability to input and extract information and produce reports
• Car driver with sole ownership of a vehicle and willingness to travel to locations would be desirable.
• Ability to work out of hours, during the day and on weekends
• Staff within this role will be considered key workers, so in the event of a government lockdown, staff will be expected to continue working
• Experience of working with vulnerable individuals
• Creative and flexible approach to working with individuals
• Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations

Salary: £34,814 - £38,683

Job Level: 4A

Job Type: Permanent

Hours: 35 hours per week 

Shifts: Term Time: Monday – Thursday & Sunday (including some evening work). School Holidays: Monday – Friday.

Accountable to: Head of Children and Family Services

Department: Children and Family Services

Location: The Hub, Finchley

Do you have experience of leading teams in delivering high quality, responsive, holistic services for neurodivergent children and young people? Perhaps you have previously worked within special educational needs settings or residential settings with young people? Do you have a natural ability to lead, motivate and influence others with initiative and enthusiasm? If so, this role may be of interest to you!

About The Hub and Short Breaks service:

For over 20 years Norwood has run a Short Break service called Unity for young people on Sundays and during school holidays. Many families have benefited from this service, and it remains popular with families and local authority commissioners. There is a waiting list of children and young people across Barnet and Herts who wish to access this provision.

That’s why as part of our recently launched strategy, we’re expanding the Short Break Service offering, to support families and young people with a variety of choice and cohort-based opportunities including after school clubs. The opening of the Hub allows the expansion of activities throughout the week, term-time, and during school holidays, evenings and weekends.

With a recent refurbishment, we can now offer a location dedicated to supporting children throughout the week. The building has outdoor space, a sensory room, kitchen, activity rooms and multipurpose spaces which allow children the opportunity to thrive in a bespoke space for them.

The Children and Family Service Department will deliver an ambitious Whole Family Centred, Strengths and Needs Based Model to empower children, young people, and their families. This expert-led coordinated approach underpinned by robust governance and outcome and impact measures will seek to ensure families with a neurodivergent or neurodevelopmentally disabled child can realise their full potential and thrive. The objectives for each team member will be clear, ensuring a meaningful and positive impact on those accessing the services, with consistency in support and communications, and the ability to access services required effectively.

About the role:

This is one of a number of new vacancies being recruited as part of a dedicated team for the further development of the Hub and Short Breaks offering to extend the reach to more children and young people throughout the week. 

As the Hub and Short Breaks Operations Manager, you will be responsible for the day-to-day management of the service, plus take the lead in the growth and development of the service to maximize the reach and opportunities for young people within the community. The role will ensure the service is compliant with Ofsted, offers a varied timetable with clear criteria for each club/activity, undertakes referrals and assessments and works collaboratively with wider Norwood colleagues to flex, grow and change to meet the ever-changing needs of the community. 

You will utilise your existing experience of operational, funding, budget and staff management, plus knowledge of children and young people curriculum to take ownership in shaping and driving the future of our Short Breaks provision through extensive strategic development and innovative ideas for our weekday, weekend and holiday programmes, ensuring Norwood continually responds to the wishes, aspirations and needs reflected by the young people we support to provide a meaningful, flexible and creative offering. 

You will be responsible for all aspects of the management and delivery of the service including the management and recruitment of a team of permanent sessional workers, ad hoc sessional workers and volunteers. You will assess the suitability of young people to participate in the provision, design and develop choice and cohort-based sessions, whilst working within the framework of OFSTED to ensure quality and compliance.

Benefits at Norwood include:

• The opportunity to work for a leading UK charity
• Competitive salary & benefits package
• 21 days annual leave plus 8 bank holidays and Jewish festivals where they fall on a working day and work is not permitted (FTE)
• Workplace Pension Scheme: Plan for your future with confidence.
• Employee Assistance Programme: We care about your well-being.
• £300 When You Introduce a Friend: Spread the word and reap the rewards.
• Free Eye test & Eyewear allowance
• Access to ‘Blue Light’ discount scheme
• Cycle to work scheme
• Excellent career progression pathway
• Enhanced benefits coming in July 2025

Essential skills and experience:

• Ability to commit to a full-time role with flexibility, covering the shifts required
• Significant experience of working with neurodivergent children, young people and parents/carers and of facilitating an inclusive child-centred service
• Experience of working in partnership with other agencies and organisations, with awareness of the support and advice which may be offered
• Recent experience of managing contract compliance with a demonstrable knowledge of regulatory frameworks (Ofsted, CQC contract compliance etc) and how to put these into practice
• Experience of financial and budget management
• An appropriate qualification at Level 3 or equivalent
• Knowledge and understanding of the range of interventions and approaches that can be used to support disabled children and young people
• An understanding of various communication aids including Makaton, PECS, AAC etc
• Knowledge and understanding of safeguarding policies and procedures
• A team player with strong leadership skills who enjoys working with others to achieve shared goals
• Excellent communication skills with a flexible style to communicate with people in a form and manner that is consistent with their level of understanding, culture, background and preferred ways of communicating
• Excellent time management skills who can work under pressure to meet deadlines
• Flexibility, initiative and the ability to respond appropriately to child and family needs
• Excellent active listening and problem-solving skills
• Embraces change and responds positively to new opportunities
• Motivates colleagues to understand the importance of inclusion and encourage them to improve standards of inclusive practice
• Design and deliver innovative sessions to support neurodivergent young people to develop new skills in a fun environment
• Develops and maintains mutually beneficial working relationships with key delivery partners
• Experience using observation to inform assessment and planning
• Flexibility, initiative and the ability to respond appropriately to child and family needs

About Norwood:

Founded in 1795, Norwood is the oldest Jewish charity in the UK. We support and empower neurodiverse children, their families and people with neurodevelopmental disabilities to live their best lives.

Click here to find out more about Norwood. 

Our Norwood Values and Behaviours underpin everything we do as we continue to support and empower neurodiverse children, their families and people with neurodevelopmental disabilities to live their best lives: 

Here is a short Norwood video highlighting the vital work we do and the people we support.

If this opportunity interests you, please apply today and our Recruitment team will be in touch.

We reserve the right to close this advertisement early if we receive a high volume of suitable applications.

Due to the high number of candidates who apply to our roles at Norwood, please note we can only provide feedback following an interview, if shortlisted.

We actively celebrate everyone's different abilities, sexual orientation, ethnicity, faith, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

Face-To-Face Membership Area Manager - Essex and North London
Reference: APR20256737
Location: Flexible in East and South East England - covering Essex and North London
Salary: £30,075.00 - £32,108.00 Per Annum
Hours: Full-time, 37.5 hours per week
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave

About the Role

As a Face-to-Face Fundraising Area Manager, you'll lead and inspire a team of membership fundraisers based primarily in Essex and North London, with coverage across this vibrant area. Your leadership will play a crucial role in meeting ambitious fundraising targets while upholding the highest standards in ethical fundraising.

Please note that, given the travel associated with the role, applicants will require a valid drivers licence and be well-placed to reach all of this area.

This is a hands-on role-supporting, coaching, and motivating your team while also fundraising alongside them to lead by example.

Key Responsibilities

• Leadership & Coaching: Recruit, train, and develop a high-performing team of Fundraisers. Foster a positive team culture and lead by example to achieve fundraising targets.
• Performance Management: Monitor KPIs including membership volumes, average donation amounts, Gift Aid uptake, and attrition rates. Conduct regular reviews and provide coaching to continuously improve performance.
• Operational Oversight: Manage the daily logistics of your team, ensuring compliance with fundraising regulations and alignment with RSPB values.
• Travel & Flexibility: Regular travel across the East and South East (and occasionally wider regions) is required. A full UK driving licence is essential. Weekend work will be expected as part of the role.

What We’re Looking For:

• Proven experience in face-to-face fundraising and managing high-performing teams
• Strong leadership skills with the ability to inspire and develop team members
• Excellent communication and interpersonal skills
• Knowledge of ethical fundraising practices and relevant codes
• Ability to plan, organise, and think strategically
• Comfortable giving and receiving feedback
• Experience with leadership frameworks such as SMART objectives, root cause analysis, and Situational Leadership
• Familiarity with the RSPB’s mission and values is highly desirable

Benefits:

• Vehicle: Company van provided for work travel and expenses paid for - Van for work purposes only.
• Leave: 26 days annual leave plus bank holidays, plus one extra paid volunteering day per year
• Flexible Working: Hours tailored to suit individual circumstances
• Wellbeing Support: Free 24-hour employee assistance programme for staff and close family
• Discounts: 20% off in RSPB shops and online store, plus holiday booking discounts
• Pension: RSPB matches contributions up to 7%
• Green Benefits: Cycle to Work scheme and green loans

Additional Information

• This is a full-time for working 37.5 hours per week.
• Weekend work will be expected as part of the role.

Inclusion and Diversity

We are committed to ensuring our workforce reflects the communities we serve. People of colour and disabled people are currently underrepresented in our sector, and we particularly encourage applications from these groups. Please contact us if you require any additional support during the application process.

Closing date: 11:21, Friday 30th May 2025
We will be looking to conduct interviews from early June.
Please note: We reserve the right to close this advert at any time once sufficient applications have been received.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

This role will require completion of a DBS in addition to the standard pre-employment checks.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

No agencies please.